NEWS IN BRIEF
The Service Show est “On Air”
Ministry of Health: Minister Monday
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mission inspirée par The ServiceMag, magazine trimestriel parlant de la qualité de service et qui a pour objectif d’éduquer et d’inspirer plus d’uns, The Service Show fait son entrée sur les ondes en janvier 2012. Sachant que la qualité de service continue d’être un défi tant pour le secteur public que privé au Rwanda, The Service Show utilise la radio comme courroie de transition afin d’apporter des éléments de réponse pour un meilleur service, à long terme. L’intérêt n’est pas d’accuser mais de permettre aux intéressés de comprendre leur faiblesse et d’y remédier. The Service Show c’est aussi une tribune d’expression et de partage d’expériences. L’émission se déroule tous les samedis dans les studios de Radio 10, de 13 à 14 heures. Jusqu’ici nous avons pu diffuser quatre éditions sur les thèmes suivants • Qu’est-ce que la qualité de service ? • Le customer service • L’apparence physique dans le service • Comment gérer ses émotions? The Service Show présenté par Fabiola Dusabe, Manager du Pearl Lounge à l’aeroport international de Kigali et Lucie Térance Djeugoué de ServiceMag, un moyen d’éducation qui s’adresse donc à un public plus large.
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KNOWLEDGE IS POWER
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8 | The SERVICEMAG March - May 2011
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witter is the new craze in Rwanda. To some people it is a new trend of effective communication and of late the Minister of Health has joined the fray. Dr Agnes Binagwaho whose twitter address is ‘@agnesbinagwaho’ offers a two-hour online discussion with twitter subscribers every fortnight. Questions are accepted from everyone and can also be sent by short messaging (SMS) on the number +250 788 38 66 55. The Ministry of Health clearly calls upon the public to engage actively in uprooting bad customer care in health centers. As Minister Binagwaho says, “let’s not remain silent. Make us aware of the bad service situations instead of remaining silent”. Some of the issues discussed during the let’s not remain ‘Minister Monday’ twitter sessions include, health silent. Make us policy in Rwanda. Recently the minister also addressed aware of the bad service issues concerning service situations instead of delivery in health centers. The twitter session is a great initiative because it’s remaining silent. in a question and answer style. The Minister addresses and answers back to the question straight away. The last topic discussed was, “Human Resources for Health” with an interaction of more than 2050 twitter followers as of the 15th of February 2012. The minister wishes to stay closer to the public and address issues related to service delivery. She has several times invited the population to call the hotline (114) any case any Rwandan has any complaint. TSM