RESOURCES
Table 18: Top 10 Books on “Operational Performance Management” (20th of February 2012)
Operational Performance Manage No. Title
Author
Published
1
Balanced Scorecards and Operational Dashboards with Microsoft Excel
Ron Person
2008
2
Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage
Scott Keller et al
2011
3
The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance
Jeffrey Liker et al
2011
4
The Strategy-Focused Organization: How Balanced Scorecard Companies Robert S. Kaplan Thrive in the New Business Environment et al
2000
5
The Execution Premium: Linking Strategy to Operations for Competitive Advantage
Robert S. Kaplan et al
2008
6
Human Resource Champions
David Ulrich
1996
7
Measuring ITIL: Measuring, Reporting and Modelling - the IT Service Management Metrics That Matter Most to IT Senior Executives
Randy A. Steinberg 2001
8
The Human Equation: Building Profits by Putting People First
Jeffery Pfeffer
1998
9
Quality & Performance Excellence
James R. Evans
2010
10
Business Dashboards: A Visual Catalog for Design and Deployment
Nils H. Rasmussen et al
2009
No. Title
Author
Published
1
The Presentation of Self in Everyday Life
Erving Goffman
1959
2
The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work
Teresa Amabileet al 2011
3
Who's in the Room: How Great Leaders Structure and Manage the Teams Around Them
Bob Frisch
2012
4
The Wisdom of Teams: Creating the High-Performance Organization (Collins Business Essentials)
Jon R. Katzenbachet al
2003
5
Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage (CourseSmart)
Scott Keller et al
2011
6
The New HR Analytics: Predicting the Economic Value of Your Company's Jac Fitz-enz Human Capital Investments
2010
7
Creating Public Value: Strategic Management in Government
Mark Harrison Moore
1997
8
Human Resource Champions
David Ulrich
1996
9
The ROI of Human Capital: Measuring the Economic Value of Employee Performance
Jac Fitz-enz
2009
10
Becoming a Manager: How New Managers Master the Challenges of Leadership
Linda A. Hill
2003
Table 19: Top 10 Books on “Individual Performance Management” (8th of February 2012)
Individual Performance Management
Performance Management in 2012
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