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C-PI
PERFORMANCE IMPROVEMENT
v 1.0 2015
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Kuala Lumpur, Malaysia A
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Performance Improvement Framework
Certified Performance Improvement Professional
ESSION
2015 editions: 25 - 27 May
23 - 25 November
Recover up to 100% of training costs via the Human Resources Development Fund The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. For terms and conditions please refer to page 6.
Explore the six pillars of a successful Performance Improvement System
Over the last 6 years, the team at The KPI Institute:
Documented 8,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process; Developed 250+ KPI Dashboards and Balanced Scorecards.
With the insights gained we:
Delivered 220+ education programs; Assisted 28,000+ organizations in finding solutions for their KPI needs; Trained 3,400+ participants in 40+ countries on how to work rigorously with KPIs.
3 Key Business Benefits Experience the real business applicability of theoretical concepts, by applying 6 performance improvement pillars in 12 different scenarios; Manage poor performance in a measurable and effective manner through corrective actions and initiative management; Improve the organizational decision making process by experiencing a variety of business scenarios. “I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.� Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935
Course Overview
Course Overview The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.
Agenda
These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).
Testimonials “Very interested and pleased with the course. I would recommend to senior colleagues.”
Snehal Kaware, Takreer, UAE
Will Barr, GLL, UK
Individuals interested in performance improvement Entrepreneurs, analysts and professionals from different fields, interested in performance improvement, will acquire the knowledge needed to better understand performance improvement. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance improvement skills.
Improve performance at all levels, by identifying and addressing specific challenges; Develop and maintain a functional Performance Improvement System; Enhance the decision making process by using relevant data; Nurture a performance culture; Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.
Learning objectives Understand the Performance Management System architecture; Rigorously conduct the data analysis process; Get insights on best practices in reporting KPIs; Practice performance review meetings; Systematize the tracking of implemented initiatives to address the objectives set;
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Performance management experts Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.
Benefits
Course Fees
Top/middle/lower management people Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Improvement Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Improvement System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.
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Facilitator
Participants profile
Educational Resources
“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”
Gain practical experience in recalibrating the Performance Improvement System; Discover how to build a performance culture; Practice performance improvement in 12 different scenarios.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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Course Overview
Agenda Day 2 - Performance Improvement Pillars
Day 3 - Performance Improvement in Practice
Performance Management Framework The Performance Management System Architecture; The importance of implementing a Performance Management System; The Performance Management System governance; The Performance Management levels; The Performance Management tools.
Decision Making Performance review meetings; Decision making process; Effective follow up of performance review meetings.
Levels Organizational performance improvement; Divisional performance improvement; Departmental performance improvement; Employee performance improvement;
Building a Performance Culture Change management; Employee performance management; Employee engagement; Bonus systems examples; Gamification.
Stakeholders Supplier performance improvement; Joint Ventures performance improvement; Board performance improvement; Personal performance improvement. Review and Certification Exam Course review; Certification Exam.
Facilitator
Data Analysis Data quality dimensions Levels of KPI analysis; Business analysis techniques.
Learning and Improvement Performance Management Lifecycle Evolution; Strategy review; Performance Management System recalibration; Organizational Capability Maturity Models; Performance Improvement Maturity Model;
Capabilities Project performance improvement; Process performance improvement; Quality performance improvement; Customer service performance improvement;
Educational Resources
Performance Improvement Scenarios Levels: organizational performance improvement, divisional performance improvement, departmental performance improvement, employee performance improvement; Capabilities: project performance improvement, process performance improvement, quality performance improvement, customer service performance improvement; Stakeholders: supplier performance improvement, Joint Ventures performance improvement, Board performance improvement, personal performance improvement.
Initiative Management Portfolio of Initiatives development; Initiatives documentation form functions; Initiatives documentation process; Monitoring the initiatives implemented.
Agenda
Day 1 - Performance Improvement Fundamentals
Data Reporting Report compilation; Data visualization rules for wellstructured reports; Performance report communication channels.
Course Fees
Testimonials “We see the ability to understand and monitor the vital numbers behind the strategies and capabilities of our investments as vital to our competitive edge. I am confident that the course will help us to both sharpen our internal tools and to provide further value in our strategic sparring with company management.” Angus Steel, Delta Lloyd Asset Management, Netherlands
Registration Form
“The course content was incentivizing and very specific in the same time. I liked the practical part, it illustrated the information in a very clear way and helped for better understanding.” Rahma Al-Ismaili, Rural Areas Electricity Company (RAECO), Oman
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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Pre-course
This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:
During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of: Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to effectively work with performance improvement tools; Sharing experiences and best practices; Creating a network of performance improvement professionals; Evaluating the knowledge gained, through short quizzes to support the final test.
After-course
Action plan – create a plan for the actions and initiatives you intend to implement after the training course Forum discussions – initiate a discussion and contribute in a discussion opened by another participant; In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course; Additional reading – go through a series of resources to discover case studies of companies that managed to improve their performance; Learning journal – reflect upon your 3 stages learning experience and complete a journal.
The KPI Infographic; The qualitative reports: Performance Management in 2012 and Performance
Course materials that consist in: Course slides; Course notes. Performance Management Toolkit, containing the following templates: Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI documentation; Initiatives Portfolio; Initiatives Documentation; Performance Management System Architecture; Monthly Performance Management Process; Employee Scorecard. Furthermore, the templates are accompanied by two manuals and two publications: Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Human Resources Dashboard; KPIs for Human Resources Scorecard.
Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted
Registration Form
Management in 2013; Catalogues: Scorecards, Dashboards, Initiatives Documentation Forms, Glossary of Terms; Fact Sheets: Terminology review, History, Performance Improvement Maturity Model; Video doodles: What is a Strategy Map, What is a Dashboard, What is a Scorecard; Other resources: Consisting in articles, case studies and videos relevant for performance improvement.
Inclusions
Course Fees
Educational Resources
We strongly recommend that you obtain the Certified Performance Improment Professional title, as this endorses your skills and knowledge related to this field.
Facilitator
The learning process is not finalized when the core-course ends. Participants are required to take the following steps:
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion: after completing pre-course activities and passing the Certification Exam; Certificate of Attendance: after participating at the 3 days of onsite training course; Certified Performance Improvement Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.
Educational Resources
Core course
Evaluation
Agenda
Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience; Forum introduction – share an introduction message to present yourself to the other course participants; Expectations – share your expectations regarding the training course; Video resources – watch the webinar “How to overcome 3 key challenges in measuring performance”, to get familiar to Performance Measurement, as this is the starting point of the Performance Improvement training course; Pre-requisite reading– share an introduction message to present yourself to the other course participants; Assignment – reflect on the Performance Improvement challenges faced in different scenarios and come up with 3 actions that could be taken to improve performance.
Course Overview
Learning experience
One research report from the Top 25 KPIs series; Free access to all webinars from the 2014 Performance Management series.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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Course Overview
Facilitator Mihai Toma
Head of Professional Practice TKI MENA Mihai Toma is the Head of Professional Practice MENA at The KPI Institute. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.
Mihai gained a solid background in implementing performance management systems as he facilitated The KPI Institute’s establishment with strategic direction and with cascading KPIs from organizational level to individual level.
As a facilitator, Mihai developed and delivered training courses on selecting and documenting KPIs, managing individual performance, as well as The KPI Institute’s KPI Professional Certification course.
“Very dynamic and interactive course; knowledgeable and approachable course facilitator.” Arturo Cruz, Abu Dhabi Aviation, UAE
“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.” Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia
“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”
Facilitator
As a Certified KPI Practitioner, Mihai has advised and worked with a variety of international clients from industries such as petrochemicals, utilities, healthcare, construction materials production, pension funds, food production and professional services. Among the most important clients Mihai has worked with are CELCO, Wadi Al Jizzi Power Company (WAJPCO), ARASCO, Abu Dhabi Retirement Pensions & Benefits Fund (ADRPBF).
Perviz Aslani, EMBAWOOD, Azerbaijan
Educational Resources
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards. He assisted in developing the performance management system architecture for The KPI Institute’s clients from various industries and functional areas.
“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.” Agenda
Some of Mihai’s most significant research programs have resulted in the development of several publications such as “The KPI Compendium” and the “Top 25 KPIs in 2011-2012” Report Series.
Testimonials
Ayhan Aydoğmuş, Roketsan, Turkey
Training Courses Catalogue 2015 Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Access the Training Courses Catalogue below for the complete training offer.
www.kpiinstute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
Registration Form
The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.
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Course Overview
Course Fees Course Date
General Fee
The KPI Institute Early Members Bird 1
25 - 27 May
$2,990 USD
$2,890 USD
23 - 25 November
$2,990 USD
$2,890 USD
Early Bird 2
2 or More Participants
Registration Deadline
$2,590 USD by February 25th
$2,790 USD by April 25th
$2,450 USD
20 May
$2,590 USD by 24 August
$2,790 USD by 23 October
$2,450 USD
18 November
Venue
Accommodation
Istana Hotel, 73, Jalan Raja Chulan, Kuala Lumpur, Malaysia
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
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For more details visit: The KPI Institute Store
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Educational Resources
If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.
Agenda
*The course fee includes course materials, lunch and coffee breaks.
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Facilitator
Organize this training Human Resources Development Fund (HRDF) Information course in-house
The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. The increasing number of requests for performance improvement projects within your region has upgraded our services offering, bringing you the opportunity to acquire both the theoretical knowledge and practical skills for working with KPIs, now available to you through the HRDF program! You can claim from the HRDF the following:
Course Fees
Course fees Daily allowance: should cover participants’ meals, land transportation & accommodation Airfare (If applicable)
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Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org
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Sibiu Office
Dubai Office
Kuala Lumpur Office
Melbourne Office
Registration Form
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Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
store.kpiinstitute.org Title
Direct contact First name
Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135
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Registration form Use one of the following options:
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Complete this form and fax it to our Australian Office at: +61 3 8395 6544
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Organization
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
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Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
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4. Send through email the proof of the payment transaction completion;
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Payment:
Educational Resources
Sasikala Annamalai sasikala.annamalai@kpiinstitute.com T: +60 3 2742 1357
Last name
Agenda
Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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