The Art of Work Core Offer Directory 2023

The Art of Work Core Offer Directory

Practical development solutions for today’s world of work

Welcome to our Core Offer Directory

Learning trends have changed. Forward-thinking organisations are increasingly looking for more innovative and flexible learning options that can be blended with inhouse development. The ability to learn and develop at pace is the most essential skill needed to meet workplace demands both now and in the future. This, combined with unprecedented workplace changes in recent years, means that virtual alternatives to traditional face-to-face learning are needed now more than ever.

Here at The Art of Work, we always strive to meet the needs of the current and future world of work. We’re known for developing powerful solutions to meet those needs, developed in partnership with our clients; but sometimes you just need to find proven high quality solutions to respond quickly to your learning needs. In today’s time-pressured world, with the added challenge of the sudden increase in hybrid working, it’s often hard to lay your hands on exactly what you need, when you need it. So we’ve created a fresh directory of ready-to-run skill shots and behaviour boosters that can be delivered across a range of virtual platforms and in-person by our expert and diverse delivery team - tailored for your context and challenges but ready when you are to engage, support and challenge your learners.

Sandra Evans and Julie Blunt Co-Directors - The Art of Work Ltd

Small but perfectly formed

Our new Core Offer Directory covers a wide range of topics for all colleagues, as well as some specifically for new or more experienced managers. Each reflects our current workplace and provides support to navigate it successfully. We allow for neuro-diversity and ensure anyone attending our sessions feels safe and included. Using a range of online platforms, including Zoom, Teams and Adobe Connect, they provide the ultimate flexible development option and can be:

▪ Standalone or paired development boosters

▪ Used to create focus and energy around a particular topic (such as performance reviews)

▪ Bolted together to create specific programmes, for example, to support new managers

▪ Used to support on-the-job development programmes and reflect the 70-20-10 approach

▪ Tailored to match your current context or specific learning needs

▪ Delivered in-person if required but as a block of topics and on special request

Comprised of skill shots and behaviour boosters, each is supported by a mix of pre and post digital e-workouts or a digital memory card to help embed the learning and provide onward development ideas and resources. For those topics where we feel skills practice is helpful, these are shown as paired sessions. Learning links are provided for other connected topics, which may be of interest to you.

Technology based, human led

These sessions are much more than a webinar or enhanced video call. Using the full range of technology, and supported by our expert production team, these interactive and professional online sessions are designed to mirror the learning environment experienced through in-person development.

All of our skill shots and behaviour boosters are designed and delivered by our highly trained and experienced virtual practitioner team, and our proven portfolio of topics has now been rolled out in a wide range of organisations to meet the increasing need for development for those working flexibly or permanently from home.

Clusters introduction

To make it easier to navigate our offering, we have grouped the topics into clusters, based around helpful categories - some aimed at managers and others relevant for all employees. So, whether you’re looking to improve leadership capability, support personal development, or provide timely support for an in-house initiative, this is your first port of call. If you’re looking for specific topics, you might find it easier to take a look at our alphabetised index at the end of the Directory. Otherwise, take a look at the clusters below to explore the topics that will hit the mark for you.

Leading Others

Pages 6 - 15

- Crucial conversation skills (M)

- Delegate for results (M)

- Manage conflict (M)

- Master difficult (M)

Conversations (M)

- Motivate others (M)

- New manager essentials (M)

- Team leading essentials (M)

Wellness at Work

Pages 32 - 37

- Conversations for mental health (M)

- Create psychological safety (M)

- Develop change resilience (S)

- Wellbeing for all (S)

Managing Performance

Pages 50 - 57

- Achieve peak performance (M)

- Agree powerful objectives (M)

- Feedback into action (M)

- Performance management essentials (M)

- Prepare for my review (S)

- Set flexible objectives (S)

(M) - for Managers (S) - for all Staff

Personal Leadership

Pages 16 - 23

- Drive change (M)

- Exploring my leadership style (M)

- My leadership shadow (M)

- The coaching manager (M)

- The inclusive leader (M)

Strengths in Action

Pages 38 - 43

- Lead with strengths (M)

- Play to my strengths (S)

- Strengths through change (S)

Business Insights

Pages 58 - 65

- Communicate vision and strategy (M)

- Close to the customer (S)

- Commercial essentials (S)

- Future thinking (S)

- Translate data into action (S)

Working with Others

Pages 74 - 81

- Connect and collaborate (S)

- Explore emotional Intelligence (S)

- Facilitate with Confidence (S)

- Influencing skills (S)

- Manage Upwards (S)

- Present with Impact (S)

Personal Effectiveness

Pages 24 - 31

- Agile learning (S)

- Creativity in action (S)

- Decision time (S)

- Develop self-awareness (S)

- Problem to solution (S)

- Work smarter (S)

Hybrid Working

Pages 44 - 49

- Lead hybrid meetings (M)

- Manage hybrid teams (M)

- Navigate hybrid working (S)

Career Development

Pages 66 - 73

- Conversations for careers (M)

- Talent conversations in action (M)

- Mentoring made simple (S)

- Networking essentials (S)

- Shape your future (S)

Click on cluster to skip ahead

Leading Others

The ability to lead, motivate and communicate as a manager is a key skill in today’s challenging workplace. Whether you’re a line manager, leading projects or indirectly managing others, these topics provide a solid foundation for understanding how to take your people management practice to the next level.

In this cluster

▪ Crucial conversation skills

▪ Delegate for results

▪ Manage conflict

▪ Master difficult conversations

▪ Motivate others

▪ New manager essentials

▪ Team leading essentials

Crucial Conversation Skills

FOR MANAGERS

In brief…

The ability to listen, deliver a clear message, question and empathise is a vital part of the role of any leader in creating an energetic, productive and aligned working environment. This session explores the range of conversations, both planned and ‘in the moment’, that you are likely to experience as a manager, and provides a strong foundation of skills and techniques to master them confidently.

You will learn how to…

 Develop a winning mindset to achieve a positive outcome

 Apply a 4-stage framework to support your conversations

 Employ questioning and listening skills to help challenge, support and make a positive difference

 Develop a ‘conversation partnership’ to encourage ownership

Spotlight on…

▪ Defining crucial conversations

▪ Preparing and building rapport

▪ Levels of listening and questioning skills

▪ Encouraging ownership and action

This highly practical and interactive skill shot is delivered through two 80-minute sessions, with a 20-minute break for skills practice and feedback, and includes engaging input and the opportunity to share experiences and challenges. This skill shot is supported by an e-workout providing prompts and further resources.

Learning links

Conversations for careers – to apply the skills to career and talent conversations

Master difficult conversations – to support more challenging conversations

Conversations for mental health – to apply the skills to conversations for wellbeing

Talent conversations in action – to apply the skills to talent and development discussions

Delegate for Results

FOR MANAGERS

In brief…

Do you feel overloaded with work? Are you spending time on work that could be covered by others in your team? If so, then you probably need to consider improving your delegating skills. This session helps you to explore the benefits of delegating, how to address the barriers and how to use delegation to empower and develop your team.

You will learn how to…

 Identify the key skills and behaviours needed to be an effective delegator

 Create an environment of trust as a foundation for delegating and empowering

 Successfully delegate to team members to generate ownership and commitment

Spotlight on…

▪ 9 steps to successful delegation

▪ Developing empowerment and trust

▪ Delegating bridges and barriers

This practical 90-minute skill shot provides tools and tips for creating a firm foundation for delegating actions and decisions confidently and effectively. The session is supported by a digital memory card with key reminders for at-a-glance reference.

Learning links

Work smarter – to provide additional support for personal organisation New manager essentials – to provide broader context for the transition to a management role

My leadership style – to reflect on delegation as a leadership style

“The Art of Work are relentlessly curious, collaborative, credible and practical in their approach to learning and development.”

Jason Cranswick, COO Marubeni Auto Investments (UK)

Manage Conflict FOR

MANAGERS

In brief…

Tension between people at work is natural. In diverse teams it’s unlikely that everyone will always agree, and healthy, constructive debate can be positive. But this can spill over into unhelpful confrontation that impacts on productivity and relationships. In this session, you will explore how to manage conflict tactfully and constructively and lay the foundations for a culture of healthy debate.

You will learn how to…

 Understand what conflict is and the potential sources of conflict in the workplace

 Spot and address early signs to avoid impactful disputes

 Explore how to prevent unhealthy conflict and develop a culture of healthy debate

 Minimise negative conflict, both in the workplace and remotely

 Set new norms and team behaviours to keep disagreements in the productive zone

Spotlight on…

▪ Top 5 causes of conflict in the workplace

▪ Practical prevention measures

▪ Keeping conflict healthy and productive

▪ Options for dispute resolution

▪ Conflict conversations skills

With a focus on developing a range of tools to help prevent and manage conflict in the workplace, this highly interactive and practical skill shot comprises two 80-minute sessions, with a 20-minute break for conversation skills practice. The session is supported by a digital e-workout providing reminders and further resources to dip into at a later date.

Learning links

The inclusive leader – to encourage a healthy and diverse range of viewpoints

Crucial conversation skills – to develop capability and confidence in holding conversations

Create psychological safety – to develop foundation levels of mutual trust within your team

Master Difficult Conversations

FOR MANAGERS

In brief…

We all know the importance of conversations in fostering good working relationships, providing support and managing performance. But some discussions can be tricky, and this means we need to step out of our comfort zone. This practical skill shot helps you to develop the confidence and capability to make every conversation count, whether virtual or in person.

You will learn how to…

 Manage conversations effectively in a hybrid working environment

 Adopt a positive mindset for better outcomes

 Discover powerful techniques for conversations, whether planned or ‘in the moment’

 Recognise potential reactions and handle them well

 Use key conversation skills to share information and generate action

Spotlight on…

▪ Flexible preparation and managing your mindset

▪ Building rapport and setting the tone

▪ Questioning, listening and the core message

▪ Managing reactions and responses

▪ Gaining commitment and agreeing next steps

Through two 80-minute virtual workshops, with a 20-minute break for reflection and discussion, this skill shot encourages you to apply a range of skills and techniques to your own conversation challenges. This topic is supported by a thought-provoking e-workout to extend your learning.

Learning links

Explore emotional intelligence – to help develop your awareness of yourself and others

Feedback into action – to gain a specific insight into how to deliver feedback within a conversation

Influencing skills – to provide the skills to influence others within a conversation

Motivate Others FOR

MANAGERS

In brief…

How can we generate energy and drive within our teams? How can we maintain and improve it in times of change and challenge? What part do personal strengths play in how we motivate and develop others? Join us for a thought-provoking exploration into how to engage and develop others in today’s working world.

You will learn how to…

 Help others to identify and tap into what energises them to reach their full potential

 Create a climate that encourages a sense of purpose and engagement

 Motivate teams towards high performance

Spotlight on…

▪ The psychological contract at work

▪ The power of neutrality – engaging the team

▪ Autonomy, mastery and purpose

This 90-minute skill shot explores what inspires and drives us at work and how to harness this to help others achieve their potential. The session is supported by an ‘at-a-glance’ digital memory card to remind you of key points covered.

Learning Links

Feedback into action – to help you encourage and inspire others and create ownership for development

Explore emotional intelligence – to help develop your awareness of yourself and others

Mastering difficult conversations – to give you the confidence to support and challenge your team

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

New Manager Essentials

FOR MANAGERS

In brief…

The step up to a people-manager role can feel overwhelming; there are new relationships to forge, new priorities to understand and a fresh set of challenges to tackle. With a focus on practical, easy-to-apply tips and ideas, this session aims to de-mystify the manager’s role, throwing a spotlight on the nature of the shift and how to set yourself up for success from the very start.

You will learn how to…

 Identify the key characteristics and success factors of great managers

 Make the transition to the manager role smoothly and effectively

 Clarify what’s important and how to balance the conflicting demands of the role

 Establish clear boundaries and ground rules with your team

 Manage your workload and prioritise with confidence

Spotlight on…

▪ Management skills and behaviours

▪ Leadership transitions

▪ Boundaries and expectations

▪ Action-centred leadership

▪ Smarter managing

This highly practical and interactive session, delivered as two 80-minute session with a 20-minute skills-practice break, provides a strong foundation for all those new to a manager role. The session is supported by a helpful e-workout with reminders of the key learning points and additional resources.

Learning links

Team leading essentials – to provide a foundation for managing teams

Performance management essentials – to develop skills in feedback and objectivesetting

Delegate for results – to complement the learning on smarter managing

Team Leading Essentials

FOR MANAGERS

In brief…

Taking on a leadership role can feel daunting, especially when you’re managing a team. And when that team works across locations, it can be even more of a challenge. This session helps you to build strong foundations and provides practical tools and support for those new to the role or those wanting a refresher on how to get the best from your team.

You will learn how to…

 Build and develop a team over time to achieve high performance

 Apply the principles of leading a team, whether office based, virtual or crosslocation

 Use team success factors to help boost your team’s strengths

 Flex your leadership approach to address different needs across your team

 Encourage team success through an inclusive approach

Spotlight on…

▪ Benchmarking my team

▪ Effective hybrid team working

▪ Developing a high-performing team

▪ Situational leadership

▪ Inclusive team leading

Combing established team working models and fresh thinking, this skill shot comprises two 80-minute sessions, with an opportunity for skills practice in between, and provides the basics for those in a team leading role. The focus is on using examples and activities to explore team dynamics and the success factors that make the biggest difference. This session is supported by an e-workout designed to prompt and refresh your thinking.

Learning links

Motivate others – to explore how to engage and motivate your team

My leadership shadow – to focus on being a positive role model for your team

The inclusive leader – to further explore inclusion in relation to leading others

Personal Leadership

Leadership isn’t just about what you do. It’s also about how you do it. Understanding your personal style and preferences is the cornerstone for developing yourself as a leader. These topics provide thought-provoking insights to help you learn more about yourself and maximise how you work every day.

In this cluster

▪ Drive change

▪ Exploring my leadership style

▪ My leadership shadow

▪ The coaching manager

▪ The inclusive leader

Drive Change FOR

MANAGERS

In brief…

The only constant in today’s world of work seems to be change. As a leader in these turbulent times, it’s easy to feel overwhelmed and ill-equipped to deal with the constantly changing demands. This session offers valuable insights into how to manage the impact of change on ourselves and others, and provides practical support with a wealth of tools and ideas.

You will learn how to…

 Understand and support our responses and reactions to change

 Apply new approaches to navigate today’s constantly changing workplace

 Use tips and ideas to help manage yourself through change

 Support others effectively through change

 Deliver clear change messages

Spotlight on…

▪ VUCA (volatility, uncertainty, complexity, ambiguity) and the changing workplace

▪ Bridges’ ‘Changes and Transitions’

▪ Personal resilience

▪ Leading through uncertainty

▪ Communicating in times of change

Delivered as two 80-minute sessions, with a 20-minute break for reflection and skills practice, this skill shot focuses on both coping with change and leading others through transition, using a range of frameworks to explore and practices fresh ideas and strategies. The session is supported by an e-workout providing additional ideas and resources to explore.

Learning links

Motivate others – to help engage others through change

Team leading essentials – to provide foundation skills in leading teams Develop change resilience – to ensure a focus on helping yourself to deal with stress and change

Exploring my Leadership Style

FOR MANAGERS

In brief…

Being a leader is about more than building competence. It’s also about how you apply those skills. To do this, you need to understand what makes you tick as a leader. This thought-provoking session helps you to discover and enhance your natural leadership style and learn how to flex it for maximum effect.

You will learn how to…

 Identify and explore your personal default leadership style

 Understand the pros and cons of different styles

 Adapt your style to different situations and individuals

Spotlight on…

▪ Self-awareness and the Johari window

▪ The leadership style continuum

▪ Leadership style and flexibility

This fascinating 90-minute thought-provoker uses practical activities and insightful tools to help you develop your self-awareness as a leader and identify the pros and cons of your ‘default’ style. It is supported by a digital memory car, providing helpful reminders of the key learning points.

Learning links

Motivate others – to explore how to engage and motivate your team

My leadership shadow – to focus on being a positive role model for your team Team leading essentials – to learn more about how to lead others

“With The Art of Work, it’s so much more than just learning and development – they truly partnered with us, teasing out issues and offered great solutions very quickly.”-

Iain MacBeath, Strategic Director Bradford Council

My Leadership Shadow FOR

MANAGERS

In brief…

As a leader, the biggest influence on how your team behaves and responds is you. This is your ‘leadership shadow’, and it can provide the foundation for trust and engagement with those you lead – or it can do the opposite. This session helps you to explore your personal ‘shadow’ and find new ways to connect, and develop the relationship, with your team.

You will learn how to…

 Recognise the impact your leadership shadow has on your team’s performance and behaviour

 Develop self-awareness and an increased empathy and connection with others

 Role model positive behaviours to others

 Create a climate of positive engagement through authentic leadership

Spotlight on…

▪ The leadership shadow model

▪ Creating empathy and connection

▪ Authentic leadership

▪ Aligning words and actions

▪ Influencing the team climate

This fascinating skill shot, covered in two 80-minute sessions with a skills practice in between, brings to life the concept of the leadership shadow and provides ideas and practical tools to put into action with your teams. This session is supported by a digital e-workout to remind you of the concept and how to put it into practice within your role.

Learning links

Explore emotional intelligence – to gain more insight into yourself and others

The inclusive leader – to apply the leadership shadow to inclusive leadership Team leading essentials – to understand how your leadership shadow affects how you lead your team

The Coaching Manager

FOR MANAGERS

In brief…

How do you lead others in times of uncertainty and change when you don’t have all the answers? How can you adopt a leadership style that inspires and motivates others? The answer is by becoming skilled and confident in coaching. This session helps equip you to adopt a coaching leadership style, to help empower and develop your team to reach their full potential.

You will learn how to…

 Recognise and explain the benefits and challenges of coaching as a leader

 Clarify the nature of coaching and what makes a great coach

 Practise and apply coaching skills to a range of issues and situations

 Apply a coaching framework to 1-1 conversations with your team

 Develop a high-performance coaching environment with your team

Spotlight on…

▪ What makes an effective coach?

▪ Coaching skills and techniques

▪ TGROW coaching

▪ Preparing for a session

▪ Coaching as a management practice

This highly interactive skill shot, delivered as two 80-minute sessions with a 20-minute skills-practice break, uses thought-provoking content and practical activities to develop skills and confidence in a safe, creative environment. This skill shot is supported by an e-workout providing prompts and further resources.

Learning links

Explore emotional intelligence – to gain more insight into yourself and others

Crucial conversation skills - to improve the foundation skills for 1-1 conversations Team leading essentials – to explore how coaching supports how you lead your team

The Inclusive Leader FOR

MANAGERS

In brief…

As leaders, how do we ensure that all team members are treated equitably, feel a sense of belonging and value, and have the resources and support they need to achieve their full potential? This session uncovers the barriers to a truly inclusive workplace and provides practical ways for leaders to address bias and discrimination to make sure everyone has a voice and is treated with fairness and respect.

You will learn how to…

 Apply the principles of inclusion in relation to leading yourself and others

 Address challenges by developing an inclusive mindset through a lens of positive intent

 Develop skills in managing unconscious bias through effective and open communication

 Understand the notions of privilege and power and their impact on leadership

 Take the first steps to growing an inclusive culture within the organisation

Spotlight on…

▪ Inclusion and the leadership shadow

▪ Unconscious bias

▪ The power of positive intent

▪ Inclusion and privilege

▪ Conversations in action

Supported by digital resources before and after the session, this highly interactive skill shot consists of two 80-minute sessions, with a 20-minute break for reflection and practice. Inclusion issues and challenges are brought to life through scenario case studies and videos, supported by thought-provoking and up-to-the-minute research and content to deepen understanding and knowledge.

Learning links

Explore emotional intelligence – to gain more understanding of yourself and others

My leadership shadow – to develop a broader view of how your actions shape the team culture

Team leading essentials – for a range of tools to support a more inclusive team environment

Personal Effectiveness

Being able to perform to the best of your abilities is vital in today’s world of work, so continuous learning is essential to make sure you keep your skills refreshed and up to date. These topics are designed to stretch you out of your comfort zone and provide you with a valuable toolbox of skills and insights to help you to be the best you can be whatever your role.

In this cluster

▪ Agile learning

▪ Creativity in action

▪ Decision time

▪ Develop self-awareness

▪ Problem to solution

▪ Work smarter

Agile Learning

FOR ALL STAFF

In brief…

How can you get the most from your learning in today’s workplace? Too often, we assume learning is all about ‘off-job’ courses, but in reality, the majority of our development happens outside the classroom (virtual or otherwise). In this session, we will help you to become more agile in your learning approach and discover how you can make the most of the learning opportunities all around you.

You will learn how to…

 Take an agile approach to maximise the learning opportunities around you

 Identify how you learn best and what this means for your development

 Examine a range of approaches to help you learn more effectively in today’s workplace

Spotlight on…

▪ Assessing your personal learning style

▪ Agile learning for today’s world of work

▪ Learning in the role

▪ Applying and embedding

This fascinating 90-minute session provides a strong foundation to help you become a lifelong learner. The session is supported by an ‘at-a-glance’ digital memory card to refresh and remind you of the key learning points.

Learning links

Shape your future – to link learning to career development

Develop self-awareness – to better understand your personal drivers and motivators

Play to your strengths – to link your natural strengths to your learning

“The Art of Work consistently respond quickly to our requests for up to date development to support our people offering us the flexibility of both in person and virtual delivery. Their support and execution is seamless and we worked in partnership together excellently.”

Andrew Fennemore, People Development Manager The Institution of Engineering and Technology

Creativity in Action

FOR ALL STAFF

In brief…

What stops us being curious and thinking outside the box? All too often, in today’s world of work, we just follow the rules and leave our innovative self at home. Creativity is a natural gift, so when we lose access to it, what impact does this have on our working lives? In this thought-provoking session we will look at the nature of creativity and how we can re-kindle our curious brains.

You will learn how to…

 Reactivate your natural creativity to be more open to possibilities

 Apply innovative thinking to your everyday role

 Refresh your thinking and habits to spark new ideas and perspectives

Spotlight on…

▪ The innovation calculation

▪ Lateral questions and curious habits

▪ Creative collaboration

Using fresh ideas and innovative activities, this eye-opening 90-minute session is designed to provoke new thinking and an openness to different possibilities. The session is supported by a digital memory card as a helpful reminder of the key learning points.

Learning links

Connect and collaborate – to further explore the link between collaboration and creativity

Future thinking – to discover how horizon-scanning helps support creative thinking

Play to your strengths – to explore the role creativity plays in your natural strengths

Decision Time FOR ALL STAFF

In brief…

Whether you’re making decisions ‘on the hoof’ or planned in advance, the need to make good choices and judgements is more important than ever. This skill shot helps you to uncover your default decision-making style and what this means in a hybrid working world, as well as broadening your repertoire of tools and strategies to make better judgements every day.

You will learn how to…

 Discover your natural decision-making style and when this can help or hinder you

 Harness your critical-thinking skills to help make judgements

 Use lateral thinking and questioning to develop a more creative approach

 Apply a range of tools and strategies for effective decision-making

Spotlight on…

▪ Thinking styles in a hybrid world

▪ Decision-making styles and strengths

▪ Critical-thinking characteristics

▪ Lateral thinking and horizontal questioning techniques

This valuable 90-minute skill shot provides fresh thinking on the logical and creative methodologies for making more confident and effective decisions in your everyday roles. Supported by a helpful ‘at-a-glance’ digital memory card, this topic works well as a partner topic with Problem to Solution.

Learning links

Problem to solution – to apply your decision-making techniques to solve everyday problems

Motivate others – to understand others’ underlying driver Connect and collaborate – to help develop your network for collaborative decision -making

Develop Self-Awareness

FOR ALL STAFF

In brief…

Do you want to be happier? Have more influence? Be a more effective leader? Selfawareness is the starting point of, and the cornerstone for, personal development. This insightful session aims to provide fresh thinking and practical ideas to increase your self-awareness and help you to apply this learning to develop yourself and your working relationships.

You will learn how to…

 Understand the benefits of self-awareness and how to harness it every day

 Explore insights and tools to develop a stronger sense of personal identity

 Apply an increased understanding of yourself to build and maintain relationships

Spotlight on…

▪ Looking through the Johari window

▪ The intention/perception gap

▪ Purposeful reflection

▪ Self-awareness techniques and habits

This stimulating 90-minute session uses thought-provoking tools and fresh thinking to help us explore our personal characteristics, behaviours and beliefs to help to better understand our emotions and how we relate to others. This session is supported by a digital memory card to refer to afterwards.

Learning links

Explore emotional intelligence – to reflect further on your relationships with others

Shape your future – to link your self-awareness to your career aspirations

Play to your strengths – to explore your natural strengths

Problem to Solution

FOR ALL STAFF

In brief…

Have you noticed that in today’s fast-moving workplace the problems we encounter are more complex than ever? This session helps you to critically examine problem -solving through a new hybrid lens and harness your natural curiosity to explore and apply a wider range of strategies with confidence.

You will learn how to…

 Adopt a curious, learning-focused mindset to help solve problems and make judgements

 Define and address different problem types

 Use a range of tools and strategies for problem-solving

Spotlight on…

▪ Problem-solving in changing times

▪ Defining puzzles and mysteries

▪ Creative vs logical problem-solving

▪ Coaching questions for effective problem-solving

This 90-minute skill shot will provide you with a foundation for developing more effective problem-solving skills, both individually and within a group. The session is supported by an ‘at-a-glance’ digital memory card as a reminder and refresher.

Learning links

Crucial conversation skills – to share your thinking and gather input to problemsolving

Decision time – to make the link between problem-solving and decision-making Connect and collaborate – to harness the power of your network for effective group problem-solving

Work Smarter

FOR ALL STAFF

In brief…

Ever feel overwhelmed, or just that things are ‘getting away from you’? Are you struggling to prioritise and manage information overload? Is hybrid working proving an organisational challenge? This session shares fresh thinking and strategies to help you achieve more, worry less and enjoy what you do in today’s workplace.

You will learn how to…

 Set yourself up for success in a hybrid working world

 Apply the ‘mindset for success’ to help you take more control of your working day

 Harness the opportunities to work productively across locations

 Improve your ability to prioritise and organise your time and that of others

Spotlight on…

▪ Smarter working principles

▪ Hybrid challenges and opportunities

▪ Prioritising for urgency and importance

This 90-minute skill shot will use your real work organisation challenges to develop new strategies and ways of working. After the session, you will receive an ‘at-aglance’ digital memory card to remind you of key points covered.

Learning links

Setting flexible objectives – to create flexible objectives to support working in a smarter way

Influencing skills – to help you manage upwards and outwards and take more control of your time

Decision time – to improve your ability to make smarter choices and decisions

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

Wellness at Work

Promoting wellness at work can help prevent stress and create positive working environments where both individuals and organisations can thrive. These topics provide a foundation for helping employees and managers to support themselves and each other through challenging and turbulent times.

In this cluster

▪ Conversation for mental health

▪ Create psychological safety

▪ Develop change resilience

▪ Wellbeing for all

Conversations for Mental Health

FOR MANAGERS

In brief…

Dealing with mental health concerns in the workplace can feel daunting, and many managers feel uncertain about initiating a conversation around this increasingly important topic. This session aims to give managers and team leaders the confidence and capability to have supportive conversations to help their teams now and in the future.

You will learn how to…

 Overcome the barriers to holding wellbeing conversations virtually or in person

 Build a climate of trust and psychological safety to encourage wellbeing

 Enhance your confidence and interpersonal skills to support the wellbeing of others

 Recognise when to step in, reassure and support a person in distress

 Communicate and listen without judgement

Spotlight on ...

▪ Building trust ‘at a distance’

▪ Communicating without judgement

▪ Stress and resilience indicators

▪ Conversation tools and techniques

Supported by digital resources before and after the session, this highly interactive skill shot consists of two 80-minute sessions, with a 20-minute break for reflection and practice. Mental health issues and challenges are brought to life through scenario case studies and videos, supported by thought-provoking skills practice to increase conversation confidence and competence.

Learning links

Explore emotional intelligence – to gain more insight into yourself and others

The inclusive leader – to further explore inclusion in relation to leading others

Create psychological safety – to create a safe foundation to support mental health

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

Create Psychological Safety

FOR MANAGERS

In brief…

Look at any literature on leadership and management and you’re sure to find reference, to psychological safety. But how do we build psychological safety in our place of work and in our own teams? What are the positive benefits of high psychological safety? And how do we know that we have it? Join us for this highly practical exploration into effectively building and maintaining a psychologically safe culture within your teams.

You will learn how to…

 Recognise areas of strength and identify areas for development in psychological safety

 Understand effective behaviours that you can implement and demonstrate to increase levels of psychological safety

 Reflect on the mindsets that can hinder us from creating high levels of psychological safety

Spotlight on…

▪ Auditing your current climate of psychological safety

▪ Creating an environment in which everyone can thrive and speak up

▪ Mirroring the behaviours you want to see in others

▪ Taking ownership, challenging effectively and creating accountability

This 90-minute skill shot offers a chance to explore practical ways in which you can increase psychological safety and create a culture ripe for innovation and success. The session is supported by an ‘at-a-glance’ digital memory card to remind you of key points covered.

Learning links

Explore emotional intelligence – to help develop your awareness of yourself and others

Mastering difficult conversations – to give you confidence to support and challenge your team

The inclusive leader – to use psychological safety to encourage an inclusive culture

Develop Change Resilience

FOR ALL STAFF

In brief…

How do we take care of ourselves in turbulent times? How can we manage without feeling overwhelmed? And what helps us feel better able to cope? This session provides a safe environment to explore our personal stresses and to find fresh ways to build stronger foundations to support ourselves now and in the future.

You will learn how to…

 Apply practical ideas to develop healthy routines and working relationships

 Discover what it takes to be resilient and at your best while working flexibly

 Find new perspectives and helpful ways of thinking to better manage stressful situations

Spotlight on…

▪ Assessing your personal ‘resilience engine’

▪ ‘Starting with self’ and encouraging self-care

▪ Tips for building and maintaining resilience

This enlightening and practical 90-minute skill shot provides a safe environment for exploring the different dimensions of resilience, and the tools and techniques that can help us to feel more in control and able to cope. The session is supported by a digital memory card providing helpful reminders of the key learning points.

Learning links

Work smarter – to help reduce stress through your everyday working practices

Wellbeing for all – to better understand your personal stressors, risks and protective factors

Create psychological safety – to create a safe foundation to support mental health

Wellbeing for All

FOR ALL STAFF

In brief…

More organisations than ever are recognising the importance of supporting their employees’ mental health and wellbeing. Our session provides a starting point for helping to identify the early warning signs of stress and overload, and a wealth of tips and ideas for improving the personal wellbeing of all.

You will learn how to…

 Recognise stress, stressors, risk and protective factors for yourself and others

 Apply your understanding to help increase your wellbeing and manage stress

 Help and support others to manage their mental health

Spotlight on…

▪ What is mental health – from poor to thriving

▪ Recognising and addressing the early warning signs and stress factors

▪ Taking control and creating a Wellness Action Plan

This thought-provoking and practical 90-minute skill shot provides a safe environment for exploring all aspects of wellbeing and how to support yourself and others. The session is supported by a digital memory card providing useful reminders of the key learning points.

Learning links

Explore emotional intelligence – to gain more insight into yourself and others

Smarter working – to help reduce stress through your everyday working practices Create psychological safety – to create a safe foundation to support mental health

“Delivering skill shots and behaviour boosters, in my experience, is a great way to get hold of a topic and really explore it with participants.”

Niki Pountney, Lead Practitioner

Strengths in Action

Knowing more about what drives and energises us is crucial for a fulfilling and successful working life. These topics provide a fascinating insight into the role strengths play in making us tick and how to harness, dial up and play to our own natural energisers.

NB. Sessions require the completion of a Strengthscope profile prior to attending. Take a look at the overviews for more detail.

In this cluster

▪ Lead with strengths

▪ Play to my strengths

▪ Strengths through change

Lead with Strengths

FOR MANAGERS

In brief…

In a strengths-based culture, leaders, managers and employees choose to continually develop themselves and others to reach their potential based on what energises and drives them most. This thought-provoking session provides you with the foundations for taking a strength-based approach with yourself and your team.

You will learn how to…

 Optimise your strengths and lead with authenticity

 Develop effective habits and behaviours to minimise performance risks

 Recognise and develop the strengths of your team

Spotlight on…

▪ Authentic leadership through strengths

▪ Managing performance risks

▪ Building a peak-performing team

▪ Develop strengths intelligence

This 90-minute session is all about bringing strengths into everyday conversations and creating a more open, positive and resilient team culture. This is supported by an ‘at-a-glance’ digital memory card to remind you of the key points covered.

Learning links

Play to your strengths – to provide the foundation for understanding the strengths approach

Motivate others – to link strengths to methods for motivating and engaging your team

Strengths through change – to learn how to optimise your strengths in changing times

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

Play to Your Strengths

FOR ALL STAFF

In brief…

What is the biggest driver for feeling motivated and valued in our working lives? It’s when we are playing to our strengths. But how do we pin down and engage those natural energisers? This session will introduce you to strengths - thinking and help you to become more aware of your personal strengths and how to maximise these at work.

You will learn how to…

 Demonstrate an awareness and understanding of your strengths

 Explore your strengths in relation to your role and work

 Spot, and learn to address, your strengths ‘in overdrive’

Spotlight on…

▪ Strengths-spotting

▪ Natural energisers in action

▪ Strengths vs skills

▪ Strengths in overdrive

This fascinating introduction to the role of strengths in all that we do is delivered as a 90-minute thought-provoker, with a range of insights and opportunities to relate strengths-thinking to your role. The session is supported by a digital memory card for later reflection.

Learning links

Develop self-awareness – for further exploration of your personal drivers Lead with strengths – for further insights into strengths for people leaders * Strengths through change – to explore how to apply strengths in changing times *

* NB. These sessions require a completed Strengthscope profile

Strengths Through Change

FOR ALL STAFF

In brief…

Understanding what naturally energises and drives us provides a strong foundation for coping in times of change and uncertainty. This session provides invaluable insights and ideas for applying strengths-thinking to navigate change and transition and build long-term change resilience.

You will learn how to…

 Apply a strength-based approach to organisational change

 Harness personal strengths for support and resilience in changing times

 Implement change with a focus on personal strengths and performance risks

Spotlight on…

▪ Appreciative enquiry and strengths

▪ Solution-focused change

▪ Strengths, skills and resources

With thought-provoking input and a range of tips and ideas, this fascinating 90-minute skill shot focuses on how to apply strengths-thinking to help make sense of, and deal with, change and uncertainty.

Learning links

Develop change resilience – providing further personal learning about change Play to your strengths – an introduction to the strengths-based approach Drive change – for those responsible for leading change initiatives

“ I really value this collaborative and inclusive approach that helps people to bring their best selves to work. It’s great to be part of a team that delivers impactful learning experiences and enables positive change”

Manju Verkaria, Lead Practitioner

Hybrid Working

The way we work has changed significantly in recent years. For many of us, it has meant adopting a flexible approach to our working lives that combines working in an office environment with working from home. These practical topics help individuals and managers to embrace this new way of working and harness its many benefits.

In this cluster

▪ Lead hybrid meetings

▪ Manage hybrid teams

▪ Navigate hybrid working

Lead Hybrid Meetings

FOR MANAGERS

In brief…

As many organisations settle into a hybrid working pattern, with teams split across locations, it has become a priority to ensure that meetings remain purposeful and inclusive. This session helps to identify the success factors for hybrid meetings, addresses some of the barriers and explores how to employ the best skills and tactics to bring people together for productive discussions wherever they are based.

You will learn how to…

 Identify the key success factors for managing hybrid meetings

 Create a productive and inclusive hybrid meeting culture

 Address the challenges of communicating ‘at a distance’

 Apply a range of tactics and skills to help encourage effective hybrid meetings

Spotlight on…

▪ Purpose, outcome and process

▪ Establishing etiquette and ground rules

▪ Inclusivity and the proximity bias

A highly interactive 90-minute skill shot, this session provides practical tips, input and thought-provoking activities to support anyone leading meetings across locations. This session is supported by a digital memory card as a handy reference point and reminder.

Learning links

Manage hybrid teams – for broader tips on managing hybrid teams

The inclusive leader – for a deeper dive into inclusivity (for managers)

Create psychological safety – for a deeper dive into how to ensure psychological safety for others

“Our clients love these skill shots and boosters as they are highly focused, incorporating relevant shared learning experiences all whilst being accessible from wherever the delegate is working.”

Phil Mardlin, Lead Practitioner

Manage Hybrid Teams

FOR MANAGERS

In brief…

Whether you’re in an organisation that is already working in a hybrid way or is still in the process of moving towards it, working across locations can come with some challenges. This session aims to provide practical and flexible ideas to help you to create an inclusive and vibrant hybrid working environment that increases opportunities for everyone.

You will learn how to…

 Establish mutual expectations for the new ways of working

 Ensure fair and flexible hybrid working practices

 Re-energise your communication and collaboration skills for the new ways of working

 Establish an engaged and inclusive hybrid working culture

 Apply a range of practical tactics and skills to help and encourage effective hybrid working

Spotlight on…

▪ The 4 leadership responsibilities – clarity, safety, autonomy and attachment

▪ Psychological safety and the hybrid environment

▪ Managing the expectation shift

▪ Growth mindset and the ‘rule of 3’

▪ Hybrid positioning and hybrid competence

This session is delivered as two 80-minute virtual sessions, with a 20-minute skillspractice break in between, giving opportunities to explore and apply the learning to real-life scenarios based on learner experiences. This interactive and innovative virtual skill shot also uses our digital case studies to reflect on and practise the communication skills and behaviours that will help to embed a positive hybrid working experience.

Learning links

Leading hybrid meetings – for more on how to manage cross-location meetings

Connect and collaborate – to apply collaboration techniques to a hybrid environment

Create psychological safety – for a deeper dive into how to ensure psychological safety for your team

Navigate Hybrid Working

FOR ALL STAFF

In brief…

With many organisations now operating with a mix of home- and office-based working, it is important that we are all able to manage this shift in our working lives. This session provides practical and helpful guidance for how to work effectively in a hybrid environment and maintain our personal wellbeing as we settle into this new way of working.

You will learn how to…

 Establish healthy work routines while maintaining your personal wellbeing

 Address the challenges of staying visible and connected in a mixed-location team

 Find new ways to collaborate and communicate with your colleagues across locations

 Manage your work/life balance to ensure that you can stay engaged and also ‘switch off’

Spotlight on…

▪ Hybrid challenges and opportunities

▪ Maintaining boundaries and healthy work habits

▪ Capitalising on connectedness

▪ Psychological safety and you

This highly interactive 90-minute virtual skill shot provides practical advice alongside opportunities to discuss and share challenges and best practice with colleagues. Using group discussions, innovative ideas and activities, as well as personal reflection time, this session helps to shed light on what hybrid working is, the challenges we need to address and the opportunities it offers us all.

Learning links

Work smarter – to apply good working practices to a hybrid environment

Connect and collaborate – to apply collaboration techniques to a hybrid environment Manage hybrid teams – to apply the hybrid principles to leading a team (for managers)

Managing Performance

The ability to hold quality conversations, deliver and receive feedback and set powerful objectives is central to encouraging a culture of continuous improvement. These topics highlight a wealth of ways for individuals and managers to maximise performance, strengthen work relationships and create a more productive work environment for all.

In

this cluster

▪ Achieve peak performance

▪ Agree powerful objectives

▪ Feedback into action

▪ Performance management essentials

▪ Prepare for my review

▪ Set flexible objectives

Achieve Peak Performance

FOR MANAGERS

In brief…

Ever wondered what factors help generate the best outcomes for you and your team? This practical workshop gives you the four key leadership tools and helps you harness the power of diversity and personal strengths to generate brilliant results across locations, every time.

You will learn how to…

 Discover the key leadership responsibilities that help generate powerful results

 Apply these responsibilities within a hybrid environment for maximum effect

 Generate a sense of ownership and accountability within the team

 Recognise and harness the power of diversity to achieve the best outcomes

Spotlight on…

▪ Clarity – create a common purpose based on results, outputs and direction

▪ Autonomy – establish accountability, freedom and boundaries

▪ Safety – build team ‘safety nets’ to support changes across locations

▪ Attachment – value individual strengths and contributions to create ‘team flow’

Using practical case studies alongside guided group discussions and activities, this 90-minute skill shot will challenge your thinking about what it takes to foster and sustain high performance. This topic is supported by an ‘at-a-glance’ digital memory card as a reminder of what was covered.

Learning links

Agree powerful objectives – to ensure that objectives are achievable, challenging and owned and that they focus on behaviours as well as results

Feedback into action – to use feedback conversations to support ownership and high performance

Motivate others – to focus on the motivations and development of the team to enable the best outcomes

Agree Powerful Objectives

FOR MANAGERS

In brief…

How do you agree objectives that will stretch and challenge your team to be the best they can be? What needs to be in place to create a sense of direction and purpose, wherever they’re working? In this session, we explore barriers and success factors to help you agree the objectives that make a difference in a hybrid world.

You will learn how to…

 Provide clarity and focus about priorities to create ownership

 Define what makes objectives powerful and how to develop them

 Co-create objectives so they are stretching and achievable

Spotlight on…

▪ Principles of powerful objectives

▪ Using SMART to generate ownership and engagement

▪ Applying the ‘comfort and stretch’ model

Using a blend of high-impact content and discussion, this 90-minute skill shot will provide fresh thinking about setting and agreeing objectives in today’s world of work. This topic is supported by an ‘at-a-glance’ digital memory card as a reminder of what was covered.

Learning links

Feedback into action – to help you provide feedback on objectives in a performance setting

Achieve peak performance – to ensure that the agreed objectives are delivered effectively

Motivate others – to make sure the objectives engage and motivate

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

Feedback into Action

FOR MANAGERS

In brief…

Sharing feedback is one of the most powerful development tools we have. So why is it so often a challenge? The key is to develop a ‘feedback partnership’ to share positive praise and areas for development, with a focus on strengths. Join this session to find out how to develop the mindset and skills to deliver virtual and in-person feedback that hits the mark.

You will learn how to…

 Develop a growth mindset to empower others and create a positive feedback experience

 Apply new skills for sharing feedback in a hybrid working environment

 Deliver feedback so it has an impact

Spotlight on ...

▪ Exploring the growth mindset

▪ Feedback bridges and barriers

▪ Feedback conversations in action

This 90-minute skill shot uses insightful input and skills practice to help you develop new approaches to the feedback conversation. This topic is supported by an ‘at-aglance’ digital memory card as a reminder of what was covered.

Learning links

Agree powerful objectives – to help set realistic and appropriate objectives to support feedback

Achieve peak performance – to ensure that the agreed objectives can be delivered effectively

Motivate others – to focus on the motivations and development needed to encourage high performance.

Performance Management Essentials

FOR MANAGERS

In brief…

Too often, performance management is treated as a chore – a process to be ‘ticked off’ when appraisal season is upon us. But what’s really important is not the process – it’s the quality of the conversation. This session gives you the foundations for holding productive performance conversations that encourage ownership, develop potential and help cement a positive working relationship.

You will learn how to…

 Build a strong conversation partnership

 Set stretching and engaging objectives

 Deliver effective, future-focused feedback

 Adopt a coaching approach to encourage ownership

 Ensure performance management is an on-going process

Spotlight on…

▪ The conversation partnership

▪ SMART objectives in action

▪ Feedback basics

▪ Steering a course

▪ Encouraging action and commitment

This paired set of 80-minute skill shots, with a 20-minute practice break, provides you with a broad foundation of skills to improve your performance management conversations, gain a better understanding of your own strengths and incorporate tools and techniques to encourage quality conversations with your people. The session is supported by a digital e-workout to provide you with more ideas and resources.

Learning links

Agree powerful objectives – a deeper dive into setting objectives that focus on behaviours as well as results

Feedback into action – a deeper dive into feedback to encourage ownership and high performance

Achieve peak performance – to ensure that the agreed objectives are delivered effectively

Prepare for my Review FOR

ALL STAFF

In brief…

The best performance review conversations are the ones that feel like a partnership. But too often, they feel like a one-way street. What if you could take more control and be a more active participant in the process? In this session, we give you all the tips and tools you need to maximise your 1-1 time to support your goals and realise your potential.

You will learn how to…

 Take more control to ensure your review conversation is successful and empowering

 Develop a conversation partnership with your manager

 Receive and act on feedback intentionally to help to grow and develop

Spotlight on…

▪ Reviewing your year through a ‘personal stocktake’

▪ The principles and practice of receiving feedback

▪ Taking ownership and creating momentum

Using practical and engaging input and thought-provoking tools, this 90-minute virtual skill shot helps generate new thinking about how to maximise the review conversation. The session is supported by a helpful digital memory card, providing reminders of the session and further resources for future reference.

Learning links

Set flexible objectives – to consider the objectives you may need to discuss Work smarter – to help review how you currently work and ways to improve Shape your future – to focus on your future direction in preparation for your review

‘Curious and thought provoking, The Art of Work are always challenging our ways of thinking around learning and development’

Head of Talent and Learning, UK Research Institution

Set Flexible Objectives

FOR ALL STAFF

In brief…

Do you find it hard to set yourself a clear direction when all around you feels uncertain? Are you unsure how to adapt your objectives to today’s changeable working environment? This session provides practical help for anyone who needs to set and review objectives in changing times.

You will learn how to…

 Create working objectives that can flex to meet rapidly changing needs

 Set flexible objectives to help manage your work and development across locations

 Establish objectives that focus on behaviour as well as results

Spotlight on…

▪ SMART objectives in a changing world

▪ Managing standards and expectations

▪ Self-appraisal and objective reviews

▪ Applying comfort/stretch zones in times of change

This 90-minute virtual skill shot supports you to create, agree and review changeready objectives across locations. This session is supported by an ‘at-a-glance’ digital memory card to act as a reminder when you’re back in the workplace.

Learning links

Work smarter – to make sure your objectives reflect your priorities and how you want to work

Prepare for my review – to help agree objectives within your performance review Agree powerful objectives – if you manage others, this will help you set objectives for them as well

Business Insights

Understanding the financial and business implications of the actions we take and apply it to our role is an essential component in developing a broader business perspective. These topics draw attention to a range of important subjects designed to increase organisation know-how and develop business acumen.

In this cluster

▪ Communicate vision and strategy

▪ Close to the customer

▪ Commercial essentials

▪

Future thinking

▪ Translate data into action

Communicate Vision and Strategy

FOR MANAGERS

In brief…

How do you turn a high-level vision into something workable that connects with your team? And what are the factors that will bring it to life and make it inspiring? Whether you’re creating it from scratch or translating your organisation’s vision for your team, this session helps you craft and deliver a compelling future direction.

You will learn how to…

 Identify and articulate the vision and strategy for your area of the organisation

 Translate the organisational vision into operational reality

 Develop the skills needed to inform, engage and inspire others

 Deliver an aligned and motivating vision to others

Spotlight on…

▪ Developing a team vision

▪ Vision, values and results

▪ Creating direction and purpose

▪ Leadership storytelling

This fascinating skill shot, delivered as two 80-minute sessions with a 20-minute skills-practice break, uses input, activities and case studies to spark fresh thinking about how to create a purposeful and engaging vision and ‘land’ the message with confidence. It is supported by an e-workout providing prompts and further resources.

Learning links

Motivate others – to help inspire and engage others

Drive change – to encourage change-readiness in others

Team leading essentials – to provide foundations in leading others

‘The Art of Work embody the qualities of curiosity and continuous personal development which we want to encourage in our teams. They are constantly questing for new ideas and ways of working and challenging received wisdom to produce the best solutions.’

Director- Leading Professional Services Firm

Close to the Customer FOR ALL STAFF

In brief…

In today’s uncertain and competitive climate, the quality of the customer experience is becoming a very hot topic. At the heart of this experience, are the interactions that happen every day between those providing a service or product and the customer receiving it. This session focuses in on those touch points to explore what makes an outstanding customer experience, and the skills, behaviours and approach that make the difference.

You will learn how to…

 Understand and apply the component parts of the customer experience

 Maximise customer touch points and ‘moments that matter’

 Manage your mindset and apply the power of empathy

 Put into practice the attitudes, skills and behaviours for exceptional customer service

 Turn service challenges into business opportunities

Spotlight on…

▪ The customer experience

▪ Expectations/reality gap

▪ Touch points and ‘moments that matter’

▪ The customer mindset and building rapport

▪ Challenges and opportunities

This practical and interactive session uses immersive activities, real-life examples and skills practice to get under the surface of the customer experience. Through two 80-minute skill shots, along with a 20-minute skills-practice break, you will identify the actions, behaviours and mindset that help you get closer to your customers.

Learning links

Explore emotional intelligence – to understand how to build and maintain relationships

Crucial conversation skills – to improve foundation skills for customer interactions

Commercial essentials – to view the customer within the broader commercial context

Commercial Essentials

FOR ALL STAFF

In brief...

At the heart of all organisations, whatever the sector, is the need to survive and thrive financially. And we all have a part to play. This session focuses on how to make sure the small decisions and actions we take every day impact on this in a positive way for a successful and sustainable future.

You will learn how to…

 Adopt a more commercial approach to your everyday role

 Develop commercial habits to allow the organisation to focus on the right things

 Explore where to focus attention to encourage positive sustainable change

 Recognise how mindset is essential to organisational, team and individual success

 Take more business-focused decisions and actions for positive results

Spotlight on…

▪ Exploring the ‘bigger picture’ perspective

▪ Understanding value propositions in action

▪ Commercial behaviours and habits in action

▪ Marginal gain/marginal decay

▪ Fixed vs growth mindset

This fascinating skill shot, comprising two 80-minute sessions with a skills-practice break in the middle, has a ‘commercial dilemma’ activity at its heart to experience and explore how to adopt a more business focused approach. With a focus on behaviours and mindset, supported by tips and techniques, this practical workshop will help to shift your thinking about the role you play in the on-going success of your organisation.

Learning links

Work smarter – to build new thinking into everyday working practices

Problem to solution – to include commercial thinking when solving problems

Decision time – to apply new thinking to help reach conclusions and decisions

Future Thinking

FOR ALL STAFF

In brief…

How can we plan for the future when the world of work is changing so quickly? Technology is having an increasing impact, and this, along with changing demographics and global integration, is reshaping how we live and work. So, how do we keep up and make sense of where to focus and which path to take? This session encourages you to look ‘up and out’ and take the longer view to gain some fresh perspectives.

You will learn how to…

 Map, and strategically plan for, potential futures

 Apply foresight and insight to help make decisions and take action

 Apply a range of actions to develop future-focused habits

 Create a sense of purpose and direction in an unpredictable world

Spotlight on…

▪ Future work trends

▪ ‘Three horizons’ scanning

▪ Foresight, insight and action

▪ Scenario-planning

This fascinating 90-minute skill shot explores trends and drivers for change to help shift perspectives and provide a clearer insight into the future. The session is supported by a digital memory card to remind you of the key learning points.

Learning links

Develop creativity – to apply creative thinking to your future focus

Drive change – to help implement changes for the future

Communicate vision and strategy – to help communicate your future direction

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

Translate Data into Action

FOR ALL STAFF

In brief…

Drawing insights and creating meaning from data in the workplace has never been more important, and yet it often leads to information overload or over-simplification. This session shows you how we can embrace complexity in a turbulent world and distil information into clear and meaningful messages to guide and inspire others.

You will learn how to…

 Enhance insight when interpreting detailed information

 Interrogate data to gain a deeper insight into patterns and trends over time

 Translate data into meaningful recommendations and decisions

 Cut through complex information to deliver powerful messages both verbally and visually

 Create visual data dashboards while maintaining the breadth and depth of information

Spotlight on…

▪ Data management in a volatile and uncertain world

▪ Creating value from data

▪ Applying the ‘three horizons’ future trends model

▪ Visual data dashboards

▪ Data storytelling

Delivered as two 80-minute sessions with a 20-minute skills-practice break in between, this highly practical and thought-provoking skill shot allows for you to work on your current data management challenge, with opportunities throughout to apply the learning and practise presenting your visual data. The session is supported by an e-workout providing prompts and further resources.

Learning links

Present with impact – to enhance presentation skills

Decision time – to help reach conclusions and make decisions from data Influencing skills – to broaden influencing skills and techniques

Career Development

The nature of the changing world of work over recent years, means the way we need to navigate our developing careers has also shifted beyond recognition. These thoughtprovoking topics are designed for those seeking help with their own careers as well as managers wanting to better support and develop their teams.

In this cluster

▪ Conversations for careers

▪ Talent conversations in action

▪

Mentoring made simple

▪

Networking essentials

▪ Shape your future

Conversations for Careers FOR

MANAGERS

In brief…

The world of work has changed immeasurably in recent years and so has the landscape for careers. In the past, we may have focused only on moves and promotions, but career conversations today require something different. This session encourages you to step out of your comfort zone and apply new thinking when supporting and empowering others to reach their full potential in today’s workplace.

You will learn how to…

 Understand your role as a leader in supporting the career development of team members

 Help others to take a proactive approach to managing, developing and shaping their own careers

 Stay flexible and current by applying an understanding of the changing face of careers

 Help others to develop flexible goals for career success now and in the future

 Share best practice, lead with curiosity and ask great questions for inclusive career conversations

Spotlight on…

▪ The career landscape today

▪ Cultivating career agility

▪ The career conversation framework

▪ Bias in career discussions

▪ Career nudges and ideas

This highly interactive and practical skill shot is comprises two 80-minute sessions, with a 20-minute break for skills practice. Using a range of activities, topical and insightful input and opportunities to put it all into practice, this session provides a comprehensive toolkit for you to use when having productive career conversations with your team members. The session is supported by a digital e-workout with reminders of key learning points and further resources to dip into at a later date.

Learning links

Crucial conversation skills – to develop the foundation skills and tools

Agile learning – to understand the link between agile development and careers

Shape your future – for more on careers from a personal perspective

Talent Conversations in Action

FOR MANAGERS

In brief…

Talent management is about making sure that you have the people that you need, doing the best work that they can do, when and where you need it. And in today’s turbulent working world, that’s not always easy. This session provides a foundation for creating a strong talent partnership through conversation, to help retain and engage those who will propel your organisation into the future.

You will learn how to…

 Understand the benefits and challenges of managing talent in today’s world of work

 Develop a strategy for boosting performance and potential within your team

 Be clear on your role in the development of talent in your team

 Confidently hold successful talent and development conversations

 Create robust and effective development plans that build potential

Spotlight on…

▪ Talent in context

▪ Performance and potential

▪ The talent conversation framework

▪ Barriers and bias

▪ Development planning

This highly interactive skill shot, covered in two 80-minute sessions, with a skills -practice break in between, is bought to life by highly experienced rehearsal facilitators, enabling you to observe and consider new techniques in a safe environment. This skill shot is supported by an e-workout with reminders of the key learning points and further resources.

Learning links

Crucial conversation skills – to provide the foundation conversation skills

Motivate others – to learn more about what drives and motivates others

Shape your future – to raise awareness of career trends and tools

Mentoring Made Simple

FOR ALL STAFF

In brief…

So many people talk about the positive impact and benefits of having a mentor. But how do we go about finding the right person and making the relationship work? This session takes a closer looking at mentoring in the workplace and the benefits it can bring to both mentor and mentee.

You will learn how to…

 Understand the roles and responsibilities of the mentor and mentee

 Explain the differences between mentoring and coaching

 Consider challenges between the roles of the mentor, line manager and HR

 Navigate mentoring ethical challenges and boundaries

Spotlight on…

▪ Mentoring in the world of work today - what’s new and why

▪ Who does what in the mentoring relationship

▪ The impact of mentoring on careers and development

▪ Mentoring in practice

This thought-provoking and practical 90-minute skill shot provides time and space to explore mentoring for both potential mentors and mentees. The session is supported by a digital memory card providing useful reminders of the key learning points.

Learning links

Shape your future – to explore the link between mentoring and careers

Great career conversations – to identify how mentoring fits within a career context

Networking Essentials

FOR ALL STAFF

In brief…

Personal networking is an essential part of career management and personal development. In today’s world of work, it’s more important than ever, but many people are intimidated by the word itself. This session dispels the myth that networking is about ‘working the room’ and making superficial connections, and focuses on helping you to develop working relationships built on excellent rapport, credibility and trust.

You will learn how to…

 Recognise the features of a good professional network

 Use a range of approaches to build your network

 Make lasting connections to sustain relationships over time

Spotlight on…

▪ Networking in the new world of work

▪ The features of a good network

▪ Developing reciprocal relationships

▪ Networking skills and behaviours

Using thought-provoking input, activities and guided reflection, this fascinating insight into networking today is delivered through a 90-minute skill shot, with a supporting digital memory card as a post-session reminder.

Learning links

Shape your future – explore the part networking plays in career management Influence and persuade – link influencing skills to help optimise your network Connect and collaborate – to learn collaboration skills to help build your network

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

Shape Your Future

FOR ALL STAFF

In brief…

What does career development look like in today’s world of work? How much control do you feel you have over your future direction? It’s easy to allow time to pass you by and find you’ve lost your way. This session helps get you back on course and find the momentum you need to discover the development path that’s just right for you.

You will learn how to…

 Develop a proactive approach to managing your development and your career

 Identify the areas you need to focus on in today’s hybrid world

 Consider the transferable skills you need to develop within your current role and in the future

Spotlight on…

▪ Staying visible and current in a hybrid world

▪ Creating agile career plans

▪ Generating ‘pull’ vs ‘push’ opportunities

This high-impact 90-minute skill shot will provide you with rich content, tips and practical ideas for progressing your career thinking. This will be supported by an ‘ata-glance’ digital memory card to prompt your thinking and help you to apply your learning.

Learning links

Connect and collaborate – to work effectively across the organisation to build relationships

Prepare for my review – to hold more productive career conversations with your manager

Explore emotional intelligence – to gain a stronger insight into yourself and your impact on others

‘The Art of Work have a strong pioneering spirit – and it’s infectious when you work with them. They are never afraid to break new ground or challenge old ways of thinking because at their core they want people to realise their potential and effect positive change in the workplace.’

HR Director – International Facilities Management Company

Working with Others

The ability to connect, communicate and interact with colleagues is key to a rewarding working life. Whether you’re collaborating with peers, working within a team or influencing key contacts, these topics provide you with ideas, tips and techniques to help build and maintain strong working relationships.

In this cluster

▪ Connect and collaborate

▪ Explore emotional intelligence

▪ Facilitate with confidence

▪ Influencing skills

▪ Manage upwards

▪ Present with impact

Connect and Collaborate

FOR ALL STAFF

In brief…

How do you build relationships beyond your own team? And what benefits could it bring you and the organisation? This session helps you to develop the skills and behaviours that will create lasting connections and to explore the power of working collaboratively to address silos and generate better results.

You will learn how to…

 Map and improve key working relationships for you and your team

 Collaborate effectively with a wide range of stakeholders

 Encourage cross-team working to address silos and generate better results

Spotlight on…

▪ Stakeholder mapping

▪ Collaboration skills and behaviours

▪ Developing your network

This 90-minute skill shot includes practical mapping techniques, with a focus on behaviours, to encourage better relationships and a more collaborative approach. This topic is supported by an ‘at-a-glance’ digital memory card as a reminder of what was covered.

Learning links

Explore emotional intelligence – to help develop your awareness of yourself and how you work with others

Decision time – to apply collaborative working to making decisions

Problem to solution – to use collaborative techniques to support problem-solving

1. For more about who we are and how we work, visit our website here: www.theartofwork.uk.com

2. Contact us for more details of our Core offer by emailing: info@theartofwork.uk.com

3. To keep in touch, follow our social media on Instagram, Facebook and Linkedin

Explore Emotional Intelligence

FOR ALL STAFF

In brief…

Want to know what triggers your reactions and how to handle them productively? In this session, we explore emotional intelligence in all its forms, and discover how to harness our strengths and manage our responses in positive ways to communicate effectively, empathise with others and overcome challenges when working in today’s turbulent world.

You will learn how to…

 Recognise and understand the five competencies for building emotional intelligence

 Apply EI to develop positive working relationships in a hybrid working world

 Manage yourself and your responses based on your personal strengths

 Apply a range of tools and skills for communicating effectively

 Choose perceptions and behaviours that will lead to positive outcomes

Spotlight on…

▪ EI in today’s hybrid workplace

▪ Applying the five EI competencies

▪ Developing self-awareness and self-management

▪ Discovering emotional dexterity through our strengths

▪ Effective EI communication skills

This paired set of 80-minute skill shots, with a 20-minute reflection break, will provide you with a range of practical activities and video resources to explore the concept of EI, and the opportunity to compete an EI questionnaire. This topic is supported by a deeper dive e-workout to provide you with more ideas and resources.

Learning links

Courageous conversations – to apply knowledge of EI to your interactions with others

Team leading essentials – to underpin your team leading tools

Motivate others – to gain a wider perspective on what drives and motivates others

Facilitate with Confidence

FOR ALL STAFF

In brief…

Helping others to learn is a valuable skill, whether through group workshops or team development sessions. This session helps you to develop and practise basic facilitation skills and explore ways to apply them in a variety of different contexts. As a result, you will have a better understanding of your own strengths as a facilitator and how to incorporate techniques and strategies to deliver with confidence.

You will learn how to…

 Develop core facilitation skills through practice and feedback

 Apply and flex your facilitation approach for virtual and in-person delivery

 Apply an understanding of how people learn and group dynamics

 Develop strategies to address facilitation challenges

 Confidently facilitate team exercises and group discussions

Spotlight on…

▪ Facilitator skills (questioning, listening and giving feedback)

▪ Learning styles

▪ Group dynamics

▪ Virtual and in-person training delivery

▪ Facilitator challenges

This highly interactive skill shot, comprising of two 80-minute sessions and a 20-minute skills-practice break, is designed to help you build a foundation ‘facilitator’s toolbox’ of skills, activities and approaches. The session is supported by an e-workout with further ideas to apply and resources to dip into.

Learning links

Present with impact – to support development of personal presence

Agile learning – to explore the context for learning at work

Explore emotional intelligence – to help develop awareness of self and others

Influencing Skills FOR

ALL STAFF

In brief…

Do you have what it takes to influence others towards a way of thinking or course of action? Would you benefit from broadening your repertoire of influencing tools and techniques? This skill shot helps to build your powers of persuasion by exploring influencing skills and strategies to engage and inspire others in both virtual and inperson settings.

You will learn how to…

 Identify what it takes to persuade others and apply this in a range of settings

 Practise the key skills and behaviours needed to be an effective influencer

 Discover your ‘best self’ and how to maximise your strengths

 Extend the range of influencing styles you can use with others

 Identify strategies to influence more effectively in meetings and in one-to-one discussions

Spotlight on…

▪ Powers of persuasion – in person and at a distance

▪ Push vs pull influencing

▪ Influential behaviours

▪ Personal styles and strengths

▪ Influencing techniques and skills

These two paired 80-minute sessions, explore the skills, behaviours and strategies associated with effective influencing, with a chance for valuable skills practice between sessions. A supporting e-workout provides helpful reminders and extra resources to support your learning.

Learning links

Present with impact – learn how to apply influencing in a presentation setting Explore emotional intelligence – develop understanding of your personal drivers and those of others

Motivate others – to learn more about how to engage others

Manage Upwards FOR ALL STAFF

In brief…

Why is managing upwards important? When done well, managing up makes your manager’s, and your, job easier. Understanding the best way to communicate with your boss, demonstrating that you care and, agreeing how you want to work together means you’re working in partnership, which is better for all. This session provides practical tips and tools to help develop this most important of working relationships.

You will learn how to…

 Reset mutual expectations to make the most of your working relationship

 Deliver upwards feedback to create a constructive feedback dialogue

 Proactively influence your day-to-day interactions to gain positive results

 Understand and match your manager’s working style and approach

Spotlight on…

▪ SAID feedback

▪ The psychological contract

▪ Working styles

▪ Assertive communication

Using insightful input and practical tools that you can put into practice straight away, this 90-minute skill shot provides foundation tools to help you develop a productive and fruitful working relationship with your manager.

Learning links

Feedback to action – to provide a broader grounding in feedback delivery skills Explore emotional intelligence – for more on understanding yourself and managing relationships

Influence and persuade – for a deeper understanding of what influences and persuades others

The Art of Work are always straightforward and easy to deal with, always demonstrating openness, and delivering a great quality of product. Their approach is always grounded, thought provoking and a bit irreverent!’

Senior Learning and Development Manager –Global Travel Company

Present with Impact

FOR ALL STAFF

In brief…

What makes a credible and confident presenter? How do you land your message? How do you control your nerves to be at your very best? This high-energy skill shot helps you to develop your personal presence, refresh your presenting skills and increase your confidence across a range of presentation situations, both virtual and in person.

You will learn how to…

 Present confidently to others in a range of settings

 Explain ideas and concepts in a structured, easy-to-understand way

 Use your strengths to maximise your personal impact when presenting

 Manage blocks and objections with ease

 Calm nerves and relax before and during presentations

Spotlight on…

▪ Developing your ‘message’

▪ Selling the story

▪ Confidence tricks

▪ Strengths and personal presence

▪ Presenting across locations

This popular topic is explored through two 80-minute virtual workshops and uses thought-provoking input, discussion and activities, along with a guided 20-minute skills practice between sessions. This skill shot has a helpful e-workout with resources and reminders for future reference.

Learning links

Influencing skills – to develop more persuasive presentations using influencing skills Explore emotional intelligence – to develop a broader understanding of your impact on others

Motivate others – to gain more background into what will engage others

Achieve peak performance

Agile learning

Agree powerful objectives

Close to the customer

Commercial essentials

Communicate vision and strategy

Connect and collaborate

Conversations for careers

Conversations for mental health

Create psychological safety

Creativity in action

Crucial conversation skills

Decision time

Delegate for results

Develop change resilience

Develop self-awareness

Drive change

Explore emotional intelligence

Exploring my leadership style

Facilitate with confidence

Feedback into action

Future thinking

Influencing skills

Lead hybrid meetings

Lead with strengths

Manage conflict

Manage hybrid teams

Manage upwards

Master difficult conversations

Mentoring made simple

Motivate others

My leadership shadow

Navigate hybrid working

Networking essentials

New manager essentials

Performance management essentials

Play to your strengths

Prepare for my review

Present with impact

Problem to solution

Set flexible objectives

Shape your future

Strengths through change

Talent conversations in action

Team leading essentials

The coaching manager

The inclusive leader

Translate data into action

Wellbeing for all

Work smarter