ฺBA 700 "มุมมองนักบริหาร" by Somchai Thonglek

Management

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40182

: Perspectives for Managers

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Share of companies using :

TRACKING CUSTOMER SATISFACTION

ENCOURAGING EMPLOYEE INVOLVEMENT I

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QUALITY BROADLY DEFINED FROM CUSTOMERS’ PERSPECTIVE I

USING COMPETITIVE BENCHMARKING I I ENGAGING IN SUPPLIER PARTNERSHIPS

TIME-BASED

COMPETITION I

SELF-MANAGED WORK TEAMS I

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Source : Keith H.Hammonds and Gail DeGeorge, “Where Did They Go Wrong?“, Business Week (Special Quality Issue, 1991), 34-38

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101

102

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103

104

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105

106

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107

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116

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119

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162

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163

164

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169

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173

174

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176

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177

178

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181

182

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183

184

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189

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281

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282

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284

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286

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287

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289

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291

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293

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296

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301

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306

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307

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309

310

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312

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313

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315

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317

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319

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385

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(1)

83 86 89 93 96 99 101 105 108 111 114 117

121

124 127 131 134 136 139 141 144 147 150 153

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173 177 180 183 187 191 194 197 201

205

208 211 214 216 219 222 224

(3)

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(4)

(5)

369 374 377 379 384 386 389 393 395 398

403

(6)

A Bennet,

Downsizing Doesn’t Necessary Bring An Upswing in Corporate

Profitability,

Wall Street Journal, June 4, 1991, Bl , 84.

A.S. Sethi and R.S. Schuler (eds.),

Handbook of Organizational Stress Coping

Strategies. Ballinger, Cambridge, Mass, 1984. A. Steven Walleck and Charles A. Leader, “Benchmarking World-Class Performance,”

McKinsey

Quarterly, 1, 1991., pp. 3-23

Alan M. Rugman, Richard M. Hodgetts,

International Business : A Strategic

Management Approach, McGraw-Hill Inc., New York, 1995. Alex Miller and Gregory G. Dess,

Strategic Management, International Edition,

2”d Edition, The McGraw-Hill Companies, Inc. C.K. Prahalad and Gary Hamel, “The Core Conpetence

of the Corporation,”

Harvard Business Review. May-June, 1990. C.L. Martin, C.K. Parsons, and N, Bennett, The Influence of Employee Involvement Program Membership During Downsizing : Attitude Toward the Employer and the Union,

Journal of Management 21, 1995.

Charles W.L. HilVGareth R. Jones, Strategic Management : An Integrated

Approach, Houghton Mifflin Company, Boston 1995.

BA 700

D.C. Hambrick

and S.M. Schecter, “Turnaround Strategies for Mature Industrial-

Product Business Units,” Academy of Management Journal, 26, 1983. David A. Nadler and Michael L. Tushman, “Beyond the Charismatic Leader : Leadership and Organizational Change,” California Management Review, 32, Winter 1990. David L. Taylor and Ruth Karin Ramsey, “Empowering Employees to ‘Just Do it’,

Training and Development Journal, May I 991, p. 71. Derek F. Abell and John S. Hammond, Strategic Market Planning : Problems

and Analytical Approaches, Prentice-Hall, Inc. Englewood Cliffs, New Jersey, 1979. Don Hellriegel and John W. Slocum, Jr., Management, 5’” Edition. Addison Wesley Publishing Company. New York, 1988. Donald J. Ford, Benchmarking HRD, Training and Development Journal, June 1993, p. 36-42. Dougas

W. Mellott

Jr., Fundamentals of Consumer Behavior, Penn Well

Publishing Company, Tulsa, Oklahoma, 1983. E. Bowsmann

and H. Singh, Overview of Corporate Restructuring : Trends and

Consequences, in L. Rock and R.H. Rock (eds.), Corporate Restructuring, McGraw-Hill, New York, 1990. Ellen F. Glanz and Lee K. Dailey, “Benchmarking” Human Resource

Management, Spring/Summer 1992, p.9. Ezra F. Vogel, Japan as Number

: Lesson for America, Harper & Row

Publisher, New York, 1979. Fred Luthans, “Meeting the New Paradigm Challenges Through Total Quality Management,” Management Quarterly. Spring 1993, pp. 2-13.

404

BA700

Fred Luthans, Organizational Behavior, 7’ Edition, McGraw-Hill, Inc., New York, 1995. Fred R. David, Strategic management, 51h Edition, Prentice-Hall, Englewood Cliffs, New Jersey, 1995. Frederick Koenig, “Rumors that Follow the Sun,” Across the Board. February 1985, pp. 25-30. George A. Steiner and John F. Steiner, Business, Government, and Society : A

Managerial Perspective, 7’” Edition, McGraw-Hill International Editions, New York, 1994. Graves, “Leaders of Corporate Change,” Fortune, December 13, 1993. Henry J. Johansson, Pattrick

McHugh, A. John Pendlebury,

William A. Wheeler III,

Business Process Reengineering : Break Point Strategies for Market Dominance, John Wiley & Sons, Singapore, 1993. J. Aberth,

“Worksite Wellness

Programs: An Evaluation,” Management Review,

October, 1986. J. Bowles, “Is American Management Really Committed to Quality?” Management

Review, April 1992. J.C. Quick and J.D. Quick, Organizational Stress and Preventive Management, McGraw-Hill, New York, 1984. J.D. Quick, R.S. Horn, and J.C. Quick, “Health Consequences of Stress,” Journal of

Organizational Behavior Management 8, 1986, p. 19-36. James H. Donnelly, Jr., James L. Gibson, John M. Ivancevich, Fundamentals qf

Management 61h Edition Prentice-Hall, Business Publications Inc., Plano. Texas. 1987.

EA700

405

James P. Womack and Daniel T. Jones, “From Lean Production to the Lean Enterprise,”

Harvard Business Review, March April ,1994. Jay A. Conger, “Leadership: The Art of Empowering Others,”

Academy of

Management Executive, 3 , 1989. Jay W. Lorsch,

James P. Baughman, James Reece,

and Henry Mintzberg, The

Manager’s Job, Understanding Management, Harper & Row, New York, 1978. Jeremy Main, “How to Steal the Best Ideas Around,”

Fortune, October 19, 1992,

pp. 102-l 06. Joseph E. Champoux,

Organizational Behavior : Integrating Individuals,

Groups and Process, West Publishing Company, St. Paul, Minnessota, 1996. K. Labich, “The New Crisis in Business Ethics,”

Fortune, April, 1992.

K.S. Cameron, S.J. Freeman, and A.K. Mishra, “Best Practices in White Collar Downsizing : Managing Contradictions,

Academy of Management Executive

V, No. 3 : pp. 57-73 K.W. Thomas, “Conflict and Conflict Management.,” In M.D. Dunnette (ed.),

Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, 1976. Kathryn Harrigan, “Managing Declining Businesses,”

Journal of Business Strategy,

Winter 1984. Keith H. Hammonds and Gail De George, “Where Did they go Wrong?”

Business

Week (Special Quality Issue), 1991, pp. 34-38. M.J. Hardy, “Going Global: One Company’s Road to international Management,”

Journal of Business Strategy, November-December 1989. M.T. Matterson And J.M. Ivancevich,

Controlling Work Stress, Jossey Bass,

San F: ancisco, 1987.

406

BA700

Michael E. Porter, “The Competitive Advantage of Nations,” Harvard Busmess

Review, March-April 1990. Michael E. Porter, Competitive Strategy : Techniques for Analyzing Industries

and Competitors, The Free Press : A Division of Macmillan Publishing Co.,lnc. New York,1 980. Michael Hammer and James Champy, Reengineering the Corporation, Harper Business, New York, 1993. Peter F. Drucker, Managing in Turbulent Times, Harper & Row, New York, 1980. Peter M. Senge, The Fifth Discipline: The Art and Practice of the Iearning

Organization, New York : Doubleday/Currency, 1990. Rahul Jacob, “TQM: More than a Dying Fad? Fortune, October 1993. Ramon

J. Aldag and Timothy M. Stearns, Management, South-Western Publishing Co., Cincinati, 1987.

Raymond E. Miles, Theories of Management : Implications for Organizational

Behavior and Development, McGraw-Hill Series in Management, New York, 1975. Richard M. Hodgetts, Blueprints for Continuous Improvement : Lessons from

the Baldrige Winners, New York, 1993, pp. 108-109. Robert C. Camp. Benchmarking : The Search for Industry Best Practices that

lead to Superior Performance, ASQC Quality Press, Milwaukee, 1989. Robert Grosse and Duane Kujawa, International Business : Theory and

Managerial Applications, Irwin Illinois, 1988,

BA700

407

Robert J. Boxwell, Jr., Benchmarking for Competitive Advantage, McGraw-Hill, Inc., New York, 1994. Robert L. Katz, “Skills of an Effective Administrator,” Harvard Business Review, September-October 1974, pp. 90-l 02. Robert S. Eliot and Dennis L. Breo, Is It Worth Dying For ?. Bantam Books, Inc., New York, 1984. Rosabeth

Moss Kanter, “Managing the Human Side of Change,” Management

Review, April 1985, pp. 52-56. Russell Miller, “A Switch in Time: The Success of Swatches, Management Review, October 1985, pp. 41-45. S.J. Harrington, “What Corporate America Is Teaching About Ethics,” Academy of

Management Executive 5, 1991. S.W. Gellerman, “Why ‘Good’ Managers Make Bad Ethical Choices,” Harvard

Business Review 64, 1984. Stefan H. Robock and Kenneth Simmonds, International Business and

Multinational Enterprises, 3’d Edition, Richard D. Irwin, Inc., Illinois, 1983. Stephen George and Arnold Weimerskirch,

Total Quality Management :

Strategies and Techniques Proven at Today’s Most Successful Companies, John Wiley & Sons, Inc., New York 1994. Stephen P. Robbins,

Management, 2”6 Edition, Prentice-Hail, Englewood Cliffs, New

Jersey, 1988. Stephen R. Covey,

The Seven Habits of Highly Successful People, New York:

Simon & Schuster, 1992.

408

BA700

T. Marchese,

“TQM Reaches the Academy,” American Association of Higher

Education, November, 1991. T. Ballard Morton, “Leadership,” Business Horizon 33, Nov-Dec. 1990. Thianthai,

C.,The Training Programs for the Japanese Expatriate to

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particularly of Japanese Investment in Malaysia and Indonesia since 1989 with Consequent shift in Concentration away form Thailand,

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and J. David Hunger. Strategic Management and Business

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of Business Strategy, January-February 1988. W.E. Demming, “Improvement of Quality and Productivity Through Action by Management,” National Productivity Review, 1, Winter 1981-l 982.

BA700

409

W. McKinley, C.M. Sanchez and A.G. Schink, Organizational Downsizing: Constraining, Cloning, Learning,

Academy of Management Executive IX,

No.3.,1995. Wayne F. Cascio

and Elias

M. Awad,

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Information Systems Approach, Reston Publishing Company, Inc., PrenticeHall Company, Reston, Virginia, 1981. William C. Frederick, James E. Post, Keith Davis, Business and Society : Corporate

Strategy, Public Policy, Ethics. 7’h Edition, McGraw-Hill International Editions, Me\lv Yo& 1992. William G. Ouchi,

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Challenge, Avon Books, New York, 1982. “Can New Management Team Keep Swiss Watches Ticking?,”

International Management, June 1985. pp. 57-58.

410

BA 700