Introduction Chief Executive’s statement
Providing continuous high quality drinking water
Protecting and enhancing the environment
Supporting Scotland’s economy and communities
Investing in future water services
23
About Scottish Water What might the future bring? Listening to our customers Our strategy
Our strategy We believe that everyone in Scotland should receive a safe and reliable supply of drinking water and have their waste water collected and safely returned to the environment. We aim to be the most valued and trusted service provider, deliver ever improving value for money and support Scotland’s economic growth. Building on our successes over the past 11 years, our strategies are geared to help us achieve these aims and further improve our performance and efficiency. In developing these strategies we have considered the potential future opportunities and challenges and our customers’ views as summarised on pages 8 to 21 of this document.
Providing continuous high quality drinking water page 24
Protecting and enhancing the environment page 30
Investing in future water services page 44
Supporting Scotland’s economy and communities page 36
Strategic Projections