breastfeeding support and caring for newborn advice. The survey was part of Medibank’s Member Experience Index, which is the largest and most comprehensive study of private patient experiences in Australia.
mentoring, quality assurance, clinical audit, policy and procedures, and committee representation. She is a key liaison person for the Mater’s medical consultants regarding relevant issues and potential areas for review.
A newly formed group of cardiologists, Cardiology at the Mater (CATM) opened consulting rooms at the Mater Clinic in April. It is envisaged that the addition of this group will result in increased cardiology, interventional cardiology, cardiac surgery and thoracic surgery volumes at the Mater. In particular there is now a more comprehensive interventional cardiology service available at the Mater.
The Mater undertook a review of all accredited Visiting Medical Officers in line with its quinquennium, and recommendations for reaccreditation were made to the Chief Executive Officer, St Vincents & Mater Health Sydney.
As part of the overall plan for the refurbishment of patient rooms and nurse’s stations, the Mater engaged an interior designer for professional advice. Some interim work in relation to the refurbishment program has been completed, including the refurbishment of the Delivery Suites in Maternity and the repainting of some of the ward areas. In response to the increased volume and complexity of cases, Dr Maggie Mathers has been appointed Career Medical Officer (CMO) Coordinator. Dr Mathers is responsible for CMO education,
External and internal communications were improved following an upgrade of the Mater’s website, which includes the profiles of the active Visiting Medical Officers at the Mater. Following a nomination by the Mater Hospital, Mr Greg Poche was awarded the 2010 Great Australian Philanthropy Award at the Research Australia Awards ceremony held at NSW Government House on 25th November 2010. This is a highly prestigious award with past winners including Dame Elisabeth Murdoch, Lady Mary Fairfax, the Myer Family and Frank Lowy.
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place in June 2011. The report by the surveyors presented an overwhelmingly positive view of the Mater in terms of its services and systems and, in particular, doctors, staff and volunteers. Most significantly, the report attracted a dramatic increase in the number of excellent achievement ratings which increased by five to a total of twelve. There were only nine recommendations on areas for improvement. The Mater has been accepted as the first and only Australian member of International Society of Orthopaedic Centers (ISOC), a prestigious group of some of the world’s leading orthopaedic centres. The mission of ISOC is to facilitate the exchange of ideas and best practices among the premier specialty orthopaedic institutions in the world, and to collaborate on patient care, education, and research-based programs to advance improvements in orthopaedic care on a global scale. Membership of ISOC confirms the Mater’s position as a world-class provider of orthopaedic services.
many journeys. one vision. | st vincent’s hospital | sacred heart | st vincent’s private hospital | mater hospital | st joseph’s hospital | st joseph’s village
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The Mater received excellent results in the Australian Council on Healthcare Standards Periodic Review, which took
Annual Review 2010/11
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