Halland Kronoberg Blekinge Gävleborg Jönköping Kalmar Västernorrland Norrbotten 1 Jämtland 1 Sörmland Västra Götaland Värmland Östergötland SWEDEN Dalarna Gotland 1 Västerbotten Stockholm Örebro 1 Skåne Uppsala 1 Västmanland
Response rate, % 56.3 56.2 58.5 52.3 55.2 58.0 55.7 54.2 60.6 56.1 53.4 56.9 55.0 54.0 56.4 58.9 56.9 50.8 53.9 53.5 56.3 54.5
87 85 85 84 84 83 83 82 82 82 81 81 81 81 81 80 80 79 79 78 78 77 20
0 2009
Figure 32
1
40
60
Data for 2009 not available
80
100
Patient-reported quality, index
"How do you feel about the time you had to wait?" Patient-perceived quality of primary care, 2011. Source: National Patient Survey, Swedish Association of Local Authorities and Regions
32 Perceived Availability of Appointments at Primary Care Clinics Figure 32 shows perceptions of the availability of appointments at health centres or clinics. Source: National Patient Survey. A score for patient-reported quality is used to present the results of the question, “How do you feel about the time you had to wait for an appointment?” The patient-reported quality score was 81 nationwide, ranging from 77 in the lowest county to 87 in the highest. No significant gender differences emerged at the national level. The situation was essentially unchanged from the previous year. There was a certain correlation between these results and the follow-up of waiting times in primary care (Indicator 31).
33 Availability of Primary Care by Phone Availability by phone is surveyed each March and October. The data are reported through an online system provided by the Swedish Association of Local Authorities and Regions. The data presented here are from the latest survey on 1–31 March 2012. All health centres and primary care clinics with computerised phone systems were expected to submit data. A total of 862 centres and private general practitioners with healthcare agreements participated in the survey. Fifty-one centres did not participate because they had no computerised system, and 241 centres did not report any information. The results are broken down by health centre at www.vantetider.se.
QUALITY AND EFFICIENCY IN SWEDISH HEALTH CARE 2012
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