GHANA Volume
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In partnership with
ID GROUP
Best of Ghana Publisher’s Foreword “Best of Ghana offers a glimpse into the country’s future. It is a promotion and showcase of the country and its opportunities - sharing the best of Ghanaian business, industry and tourism to the world.” The peaceful nation of Ghana holds pride in its stability and social cohesion among its people. President John Dramani Mahama took office in July after the unexpected death of President John Atta Mills. He was then peacefully elected for his first full term in December 2012. His term is founded on the realisation of Ghana’s Millennium Development Goals – sharing in the transformation of the lives of all Ghanaians. As one of the fastest growing economies in the world, Ghana is considered to be one of Africa’s most stable democracies. Thapelo Letsholo
The West African country has recovered from the verge of economy collapse three decades ago, to becoming one of the world’s top five agricultural performers. Agriculture is at the core of Ghana’s success story. As the largest source of employment, through this booming sector Ghana will soon reach its first Millennium Development Goal and reduce poverty and hunger by 50% by 2015 - possibly becoming the first country on the continent to do so. Over the last 10 years, Ghana has reduced the poverty rate from 52% to 28%. A true African success story, Ghana recorded impressive growth and record-breaking poverty reduction over 20 years. This has seen GDP rise between 4% and 8% each year – with no signs of slowing down in the coming years. The ‘Best of Ghana’ is poised to tell a great African story for itself. Ghana is a leading example of African success and stringent governance. Its success has stemmed from good leadership meeting commitment from the people – and watered with the innate endowments of this exceptional land.
Sven Boermeester
The inaugural edition of ‘Best of Ghana’ captures the spirit of the country and her people. It is only through the stories of the people and their successes that the whole picture can be shared. As a showcase for this success – the book is shared with the world on the Global Village platform, in a unique and timeless format. This yearly publication is part of the Global Village Partnerships publishing model that now extends across over 50 countries. To complement the readership of our print model we are also present on www.GVPedia.com and the www.ProudlyAfrican.info portal where millions of international readers have access to a virtual copy of ‘Best of Ghana’ in eBook format. This is a visual celebration of Ghana’s diverse achievements, successes and potential. Our sincere thanks must go to the participants showcased in our very first edition; representing the ‘Best of’ in their respective fields. We hope that ‘Best of Ghana’ will inspire new visitors and investors to the country.
Gia Bischofberger
Proudly African - Connecting Minds - Building Communities
Left to right: Pedro Figueiredo, Sofia Fragata, Albert Ankrah, His Excellency the President John Dramani Mahama, Magda Ideias, Gonçalo Raposo, Perpetual Quaye International Group Publisher Africa Group Publisher Ghana Publishing Partner Project Manager & Production Managing Editor Webmaster Printing
Sven Boermeester Thapelo Letsholo Magda Ideias Gia Bischofberger - GVPedia Communications cc Rebecca Lovett Werner ten Krooden Creda Press
GVPedia.com Success, Sustainability and Culture
Disclaimer: Every effort has been made to ensure the accuracy of the information in The ‘Best of Ghana” Vol.1. Neither ‘Best of Ghana’ nor GVPedia Communications cc assume any responsibility for errors, omissions or submissions by participators. The editor reserves the right to amend and alter copy and visual material as deemed necessary. All rights reserved: No part of this publication shall be reproduced, copied, transmitted, adapted or modified in any form or by any means. This publication shall not be stored in whole or in part in any form in any retrieval system. Contact details: GVPedia Communications cc • Fax: +27 86 586 1999 • Email: info@gvpedia.com / gia@gvpedia.com www.GVPedia.com • www.ProudlyAfrican.info
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Foreword by His Excellency the President John Dramani Mahama Ghana’s successes are celebrated in this inaugural edition of Best of Ghana – as an indelible reminder of all that we have achieved as a nation; and in return, inspiring us to continue growing and developing. By showcasing ongoing successes, Best of Ghana circulates the stories which further inspire positive action.
As part of the elite global series of books, Best of Ghana will serve as a poignant reminder for us of our vision and the hard work that is paving the way towards it. Here is a lasting and visual invitation for all to explore our land of which we hold such immense pride. Our service to the country is paying dividends – and although it has not been without its challenges, we have applied it with passion. As government we are taking our mandate to serve very seriously – we intend to ensure performance across all sectors of the economy. As a result, Ghana has
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begun to pull away from her challenges as we have followed a comprehensive strategy programme. We have adopted prudent measures to stem the economic challenges – such as widening the tax net to raise revenue, reduce expenditure and increment productivity at all levels of the economy. We continue to work hard to reduce inflation and deficit rates and the resultant improved conditions will further accelerate economic growth. Best of Ghana makes a valuable contribution to our efforts of economic growth through showcasing investment.
Detailing and exposing the array of Ghanaian sectors making waves in the region speaks volumes about the burgeoning success of our vision plans. All our people need to work with us to achieve the better Ghana agenda programme. We have proved that as a nation we can stand firm in the face of adversity and we now see hope ahead of us. Things are changing for the better. The true heroes of this success story are the Ghanaian people who explored new arenas and became pioneers in business and trade.
The private sector is vital to Ghana’s economy as it creates jobs for our youth and has the potential to expand businesses and partnerships – resulting in promotion of socio-economic development. The Best of Ghana is in celebration of the private sector and all its industries. The story of our great nation’s growth is being revealed before our eyes in this unique collector’s volume. The showcase of Ghana in the highest resolution helps remind us to reflect on all that we have worked for and achieved. We share these
achievements with the rest of the world through the vibrant colours and voices evoked within these pages. I hope you will be inspired by Best of Ghana – and left in awe of our great nation’s beauty, diversity and vitality. Yours Sincerely, His Excellency the President John Dramani Mahama President of the Republic of Ghana
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Proudly African
Boosting Trade, Development and Cultural relations across Africa
Thapelo Letsholo, CEO Proudly African Proudly African is an initiative of Global Village Africa which is a marketing and business platform geared towards showcasing and harmonising Africa’s development, trade and cultural diversity to a global audience. This is where the BEST OF AFRICA in business, government and non-profit organisations unite, promoting their vision and best practice in order to find the right customers, partnerships and joint ventures - in order to grow alongside the continent’s indisputable economic potential. The initiative has an unstoppable magnetic presence with its ever growing country and sectoral window already in over
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20 African states. We invite all leaders in business and government across Africa to showcase and integrate their visions and activities so as to promote inter-Africa trade, investment and technology transfer from around the globe. We also invite all Africa’s media, trade exhibitions, conferences and business chambers to use the platform to gain mutually beneficial exposure. Fully unlocking Africa’s promise requires greater continentwide economic integration and inter-trade; such as in Europe, where integration has enabled the continent to become the world’s single biggest market. Integration and inter-trade is not only urgent, but also
indispensable to unlock economies of scale and propel Africa’s competitiveness in the global economy, thus aligning the continent with the global flows of trade and finance as an equal partner. Africa’s massive economic potential still lies largely untapped - but not for much longer. The world is coming and so is the dream of a more united Africa. We need to make sure we maximise on the growth for the benefit of all of Africa and its people. Proudly African - Connecting Minds Building Communities
www.ProudlyAfrican.info
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ChapterS
Chapter 2
Chapter 1
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Dining and Nightlife
54
Hotels and Lodges
Chapter 4
Chapter 3
90
Luxury Lifestyles
78
Travel and Tourism
108
Medical Healthcare
96
Training and Education
INNOVATION DIVERSITY
ENGINEERING
B E S T TECHNOLOGY T
EXCELLENCE
SCIENCE
Chapter 5
APPRECIATION THEOLOGY QUEEN OF ALL SCIENCES
SPEED
RE-OR IENTA TION
TION IENTA RE-OR
I D E A S
Chapter 6
BUSINESS
122
Insurance
Chapter 8
Chapter 7
112
Banking
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Chapter 9
Chapter 10
142
Building and Architecture
132
Real Estate
Mining and Minerals SERVICES
164
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Construction and Engineering
Every home in Ghana must have a product from the HITTI GROUP range
Chapter 12
Chapter 11
Mr . Alwan Hitti (Chairman, Hitti Group)
CONSTRUCTION CHEMICALS
LI
P L A ST
DE
ST
MA
PROMOUSSE BENIN
D.
PROMOUSSE NIGER
LT
NIGER
QUA
OTHER MEMBERS OF HITTI GROUP GHANA
T O LA
184
Automotive and Motoring
Chapter 14
Chapter 13
174
Transport, Logistics and Courier Services
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Chapter 16
Chapter 15
194
Industry and Manufacturing
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ChapterS 218
Energy
Chapter 18
Chapter 17
214
Farming and Agribusiness
234
Computers, Electronics and Mobiles
Chapter 19
Chapter 20
226
Oil, Gas and Water Management
256
Broadcasting Dishing up Africa’s finest.
Chapter 22
Chapter 21
240
Technology and Communications
272
Margins Identification Group
Chapter 24
Chapter 23
262
Print, Media and Marketing
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Trade Facilitation and Revenue Mobilisation in Ghana
Chapter 26
Chapter 25
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Corporate Profiles and Entrepreneurship
GHANA
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Ghana at a Glance Ghana is referred to as an English speaking ‘island’ in the ocean of francophone Africa – a sub-Saharan, West African country on the Gulf of Guinea; with Burkina Faso in the north, Togo in the east, and Cote d’Ivore in the west. The Atlantic Ocean borders Ghana in the south.
Ghana pulsates with a unique daily rhythm – evident in the bustle of life in downtown Accra, the atmosphere of the adobe villages in the north, the ancient Asante Kingdom, and the medieval buildings of Larabanga and Bole. The country’s vast cultural diversity is both thrilling and fascinating. With relative internal peace, Ghana’s constitution is its democratic anchor. Since the 1990s, elections have been characterised by peaceful transitions of power. There are numerous Ghanaian ethnic groups who have managed to coexist without much tension – a rarity in Africa. Full Name: Republic of Ghana Capital: Accra
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Motto: “Freedom and Justice” National Anthem: “God Bless our Homeland Ghana”
Main Exports: Gold, cocoa beans, timber products, tuna, bauxite, aluminium, manganese ore, diamonds and horticulture
President: John Dramani Mahama
Natural Resources: Petroleum, natural gas, gold, diamonds, cocoa
Independence Day: 6 March 1957
Monetary Unit: Ghanaian cedi
Type of Government: Constitutional Republic (Unitary State)
GDP: US$26.2-billion
Area: 239,460 sq. km
Time Zone: UTC+0
Regions: Western, Central, Greater Accra, Volta, Eastern, Ashanti, Brong-Ahafo, Northern, Upper East, Upper West
Dialling Code: +233
Population: 25 million (2011) Main Languages: English (primary), Akan (national) Main Religions: Christian (71%), Muslim (18%), Traditional (5%)
History Since the first millennium BC, the West African region has led sub-Saharan culture including metal-work, sculpting and agriculture – with Ghana lying at its heart. For most of central sub-Saharan Africa, agricultural expansion marked the period before 500. Farming began earliest on the southern tips of the Sahara, eventually giving rise to village settlements. Before Independence on 6 March 1957, Ghana was called the Gold Coast. This was
after the Portuguese, the earliest Europeans to arrive in the 15th century, discovered so much gold between the River Ankobra and the Volta, that they called it “da Mina”, which means “The Mine”. In 1482, the first castle was built in the Gold Coast by the Portuguese at Elmina. Pre Colonial Ghana The Republic of Ghana is named after the medieval West African Ghana Empire. The Empire became known in Europe and Arabia as the Ghana Empire after the name of its emperor. The Empire broke up after a conquest in 1076. The ancient Ghana Empire included territories in modern Senegal, Mauritania and Mali. What is today modern Ghana was historically the core of the Ashanti Empire - one of the most advanced states in subSahara Africa in the 18th and 19th centuries, before colonial rule. By the end of the 16th century, most of the ethnic groups constituting the modern Ghanaian population had settled in their present locations. Archaeological remains found in the coastal zone indicate that, the area has been inhabited since the Bronze Age (2000 BC). Ancient Ghana was described as one of the three most organised states in the region. Its rulers were renowned for their wealth in gold, the opulence of their courts, and their warrior/hunting skills.
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The slave trade At the arrival of the Portuguese, many local inhabitants were compounding their newly acquired territories into a secure and settled environment. At first, the Gold Coast did not participate in the export slave trade, but the local Akan purchased slaves from Portuguese traders in other parts of Africa. The Portuguese rapidly became interested in trading gold, ivory and pepper. In 1482 the Portuguese built their first permanent trading post on the western coast of Ghana. The fort, called SĂŁo Jorge da Mina (later Elmina Castle), was constructed to protect Portuguese trade from European competitors and pirates. It still stands today. In 1598 the Dutch began trading on the Gold Coast and they had built forts at Komenda and Kormantsi by 1612. They captured Elmina Castle in 1637 and Axim in 1642 (Fort St Anthony). Other European
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traders joined in by the mid-17th century largely English, Danes, and Swedes. The coastline was dotted by more than 30 forts and castles built by Dutch, British, and Danish merchants. The Gold Coast was the highest concentration of European military architecture away from Europe. Conflicts with local inhabitants often occurred. The Dutch West India Company operated throughout most of the 18th century. The British African Company of Merchants was founded in 1750. The Danes remained until 1850. The British took possession of all Dutch coastal forts by late 19th century making them the dominant European power on the Gold Coast. In the late 17th century, social changes led to a shift from being a gold exporting and slave importing economy to being a minor local slave exporting economy.
British Gold Coast The 1806 Ashanti-Fante War resulted from nation-states creating various alliances with the colonial powers. This triggered an ongoing struggle by the Empire of Ashanti against the British, later resulting in the four Anglo-Asante Wars. Two major factors laid the foundations of British rule and the eventual establishment of a colony on the Gold Coast: British reaction to the Asante wars creating instability and disrupting trade; and Britain’s
increased suppression of the slave trade. After the Dutch withdrew in 1874 Britain made the Gold Coast a protectorate - a British Crown Colony. Political History 1957 - Independence, Nkrumah of CPP is PM 1960 - Declared republic, one party system, presidential system 1966 - Military overthrow 1st republic 1969 - 2nd republic, Busia of PP is PM 1972 - Military overthrow 2nd republic
1978 - Palace coup to restructure military government 1979 - Junior officer uprising and military housecleaning 1979 - Ushered 3rd republic, Limann of PNP is President 1981 - Overthrow constitutional PNP by PNDC military junta 1983 - Attempted overthrow of PNDC by junior army men 1992 - Rawlings of NDC is elected as President
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1996 - Rawlings of NDC is re-elected 2001 - Kuffour (NPP) is President 2005 - Kuffour begins second-term in office 2009 - John Evans Atta Mills (NDC) is President 2012 - John Dramani Mahama (NDC) sworn in as President after death of President Mills Independence Dr Kwame Nkrumah was a prominent leader of West African organisations in London and returned to Ghana as general secretary of the United Gold Coast Convention. In 1949 he broke away to form the Convention People’s Party with the slogan “Self-Government Now”. In February 1951 the party was victorious at the polls and became leaders of Government business in the colony’s first African government. The Gold Coast had become the first British colony in Africa to achieve self-government. On 6 March 1957 Ghana achieved
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independence - the first British colony in Africa to do so - with Osagyefo Dr Kwame Nkrumah as its first Prime Minister. On 1 July 1960 it became a republic with Kwame Nkrumah as its first President. Ghana spearheaded the political advancement of Africa and Dr Nkrumah laid the foundations for the unity, as laid out in the formation of the Organisation of African Unity (OAU). He firmly supported the Commonwealth and the Non-Aligned movement. In the 7 December 2008 elections, John Evans Atta Mills won the votes and was sworn-in as president in 2009. President Atta Mills died on 24 July 2012 after serving three and half years of his four-year mandate, tragically becoming the first sitting president to have died while still serving. According to the Constitution of Ghana, Vice President John Dramani Mahama was sworn in as the President of the Republic of Ghana. He served the
remaining term of the Late President and was subsequently re-elected in the December 2012 polls. Government and politics In January 1993, military government gave way to the Fourth Republic after presidential and parliamentary elections in late 1992. The 1992 constitution divides powers among a president, parliament, cabinet, council of state, and an independent judiciary. The government is elected by universal suffrage. Political parties There are 20 political parties under the Fourth Republic; the main ones are: the National Democratic Congress, successor to Jerry John Rawlings’ original ruling organ Provisional National Defence Council, which has been incumbent for 32 years between 1981 to the present; the New Patriotic Party, founded in 1992, which was incumbent for eight years, winning elections
Former President of Ghana, John Kufuor attends the Adae Kese festival in traditional Kumasi dress,
in 2000 and 2004; the People’s National Convention; and the Convention People’s Party which was incumbent for 10 years, from declaration of independence in 1957 to 1966.
Ghana (highest court), courts of appeal, and high courts of justice. Beneath these bodies are circuit, magisterial, and traditional courts. Extrajudicial institutions include public tribunals.
Administration There are ten administrative regions of Ghana which are divided into six metropolitan assemblies; 55 Municipal assemblies; and 216 districts, each with its own district assembly. Below districts are various types of councils, including 58 town or area councils; 108 zonal councils; and 626 area councils. The lowest level holds 16,000 unit committees. Ghana has 275 electoral constituencies.
Foreign relations Ghana favours international and regional political and economic co-operation, and is an active member of the United Nations and the African Union.
Judicial law The legal system is based on British common law, customary (traditional) law, and the 1992 constitution. Court hierarchy consists of Supreme Court of
Capital City - Accra The city of Accra in South-eastern Ghana has been the capital since 1877. It contains exemplary public buildings, which reflect its transition from colonial times to the modern metropolis it is today – now Ghana’s largest city. The area of Accra was first occupied by villages of the local Ga. The Dutch forced the Portuguese out in the 17th century and they formed the Ussher Town Trading Post. The Danes and the
English also founded rival trading posts at Christiansborg and James Town, respectively. In the 19th century Britain purchased the Dutch and Danish rights in the area, making Christiansborg the capital of the Gold Coast Colony in 1876. The three separate towns grew and gradually joined - forming the city of Accra. Most of the modern layout was planned in the 1920s. Accra remained the capital city in 1957 when the Gold Coast Colony became the independent state of Ghana. It is an important commercial, manufacturing, and communications centre – and is the location of an international airport. As the centre of Ghana’s railroad system, Accra includes a link to nearby Tema, which is the city’s deep-water port. Industries include vehicle and appliance assembly, petroleum refining, and the manufacture of foodstuffs, textiles, metal and wood products, plastics, and pharmaceuticals. Accra spans along the Atlantic coast and
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offers an endowment of luxury as well as great value hotels, excellent restaurants and night clubs. The Atlantic beaches are not only popular with locals, but also foreign visitors – such as La Pleasure and Kokrobite Beach. There are also numerous museums and public monuments, modern business and commercial areas, as well as busy markets. The National Museum is a highlight and offers an impressive display of exhibits reflecting the heritage of Ghana. The National Theatre offers distinctive modern architecture. Other highlights include the National Cultural Centre, Independence Square, the Kwame Nkrumah Mausoleum, the fishing port at Jamestown and Makola Market. The University of Ghana at Legon is 14km north of Accra and its distinctive
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buildings are surrounded by tree-lined gardens. Accra presents multi-layers of modern, colonial, and traditional African architecture. A notable example is the 17th century Christiansborg Castle (residence of the chief of state). Economy of Ghana The economy of Ghana has a diverse and rich resource base, with manufacturing and export of digital technology, automotive, shipping, as well as hydrocarbons and industrial minerals, among others. Ghana attained one of the highest GDPs per capita in Africa and is one of the top-ten fastest growing economies in the world, and the fastest growing economy in Africa. GDP growth for 2012 was estimated at 7.1% and was driven by oil revenues,
the services sector and the strong export performance of cocoa and gold. Ghana’s medium-term growth outlook remains positive, thanks to large investments in the extractive industries, public infrastructure and commercial agriculture. Projected GDP growth in 2013 is 8.0% and 8.7% in 2014, well above the average. Decisions on how to spend the country’s increasing oil revenue, projected at several billion US dollars (USD) over the next two decades, will be crucial to future economic transformation. In 2010, Ghana enacted a legal framework for sound management of its oil wealth. So far, this programme of hedging oil imports and exports has succeeded in maintaining macroeconomic stability. Ghana has been classified as a lowmiddle income country by the World Bank since 2010. Ghana has made significant progress towards attaining the Millennium Development Goals (MDGs) of the eradication of extreme poverty, universal primary education, promotion of gender equality, empowerment of women, and combating HIV/AIDS, malaria and other diseases. The Ghana Stock Exchange is the third-largest in Africa with a market capitalisation of GH¢ 57.2 billion in 2012. Trade and Export Agencies • Ghana Trade Fair Company Limited (GTFC) • Ghana Export Promotion Council (GEPC) • Ghana National Procurement Agency Limited (GNPA) • Federation of Association of Ghanaian Exporters (FAGE) • Association of Ghana Industries (AGI) • Ghana National Chamber of Commerce and Industry (GNCCI)
• Private Enterprise Foundation (PEF) • Timber Export Development Board (TEDB) • Precious Minerals Marketing Company Limited (PMMC) Geography Ghana’s varied and picturesque landscape consists of plains, low hills, and rivers. Major features include Lake Volta (the world’s largest artificial lake), Dodi Island and Bobowasi Island on the South Atlantic Ocean coast of Ghana. Ghana can be divided into four different geographical ecoregions. The low, sandy coastline flanked by plains and scrub, intersected by numerous rivers and streams. Northern Ghana features high plains. South-west and south-central Ghana is made up of a forested plateau - the Ashanti uplands and the Kwahu Plateau. The eastern border features the hilly Akwapim-Togo ranges. The Volta Basin takes up most of southcentral Ghana. The climate is tropical and the eastern coastal belt is warm and comparatively dry. The south-west corner of Ghana is hot and humid, and the north of Ghana is hot and dry. Lake Volta extends through south-eastern Ghana, with numerous tributary rivers flowing into it including the Oti and Afram rivers. The northernmost part of Ghana is Pulmakong and the southernmost part of Ghana is Cape Three Points near Axim. South Ghana has evergreen and semideciduous forests with trees including mahogany, odum, ebony and much of Ghana’s oil palms and mangroves. Northern Ghana has trees including Shea trees, baobabs and acacias.
Rainfall The climate of Ghana is tropical. Two rainy seasons occur from April to July and September to November. In the north the rainy season begins in April and lasts until September. Annual rainfall can reach about 1,100mm in the north to about 2,100mm in the southeast. Temperature The average annual temperature is about 26°C. The dry desert harmattan wind blows from the northeast from December to March, which lowers humidity with hot days and cool nights in the north. The south feels the harmattan in January. Highest temperatures occur in March with the lowest in August. Highest point: Mount Afadjato (885m) in the Akwapim-Togo ranges. Culture There are over 100 ethnic groups living in Ghana. The majority of Ghanaian people live in southern Ghana. The largest are Akan, Moshi-Dagbani, Ewe, and Ga. The Ashanti tribe of the Akan are the largest tribe and one of the few societies in West Africa where lineage is traced through the mother and maternal ancestors. Once famous for the luxury and wealth of their rulers, they are now better known for their craftwork such as hand-carved stools, fertility dolls, and ‘kente’ cloth. Kente cloth is cotton woven in bright, narrow strips with complex patterns. Tribes and religion Major tribes or ethnic groups are: Akan (45.3%), Mole-Dagbon (15.2%), Ewe (11.7%), Ga-Dangme (7.3%), Guan (4%), Gurma (3.6%), Grusi (2.6%), Mande-
Busanga (1%), other tribes (1.4%), and other non-tribal (7.8%). The main religions practised in Ghana include: Christian (68.8%), Muslim (15.9%), traditional (8.5%), other (0.7%), and none (6.1%). Languages English is the official language of Ghana and the primary language for education. The
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indigenous Akan language is the national language and taught in school as a local language. Akan contains various dialects and is rich in proverbs - a sign of wisdom. There are many different figures for the number of languages in Ghana due to different classifications of varieties as either languages or dialects. Nine languages have government status: Akan, Dagaare/Wale, Dagbane, Dangme, Ewe, Ga, Gonja, Kasem, and Nzema. Twi and Fante (dialects of Akan) are also widely-spoken in Ghana. Hausa is used as a lingua franca by Muslims in Ghana. Art, music and tradition Ghanaian craft includes Kente cloth, brass castings, stamped Adinkra funeral cloth, carved wood stools and royal arts. They use drums in ceremonies with tone patterns matching the beats of the spoken messages,
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allowing the drums to “speak.” There are three distinct types of Ghanaian music: traditional festival music, “highlife” music which blends traditional and ‘imported’ music, and choral music. Food Most dishes in the diverse traditional Ghanaian cuisine include a starchy portion, a sauce or soup, with fish, seafood, meat or mushrooms. The south typically sees staples of cassava and plantain. The north sees staples of millet and sorghum – with yam, maize, beans, sweet potatoes and cocoyam used across Ghana. With globalisation, crops such as rice and wheat have increasingly been incorporated into Ghanaian cuisine. Most Ghanaian dishes are served with a stew, soup or a spicy condiment made from raw red and green chilies, onions and tomatoes (pepper sauce). Flavours, spices
and textures vary widely but can include exotic ingredients. Vegetables such as palm nuts, groundnuts (peanuts), cocoyam leaves, ayoyo, spinach, wild mushroom, okra, garden eggs (eggplant), tomatoes and various types of pulses are the main ingredients in Ghanaian dishes. Beef, pork, goat, sheep, chicken, and fish are common sources of protein in Ghanaian food. It is also common to find more exotic meat and seafood in Ghanaian dishes. Palm oil, coconut oil, Shea butter, palm kernel oil and peanut oil are important Ghanaian oils used for cooking or frying. Breakfast staples include oats, rice porridge (locally called rice water) or kooko (fermented maize porridge) and koose/akara or maasa (rice, banana and maize meal fritters). Other breakfast foods include grits, tombrown (roasted maize porridge), and millet porridge. Ghanaian bread is known for its good quality and is baked with wheat flour and sometimes cassava flour. There are four types of bread in Ghana - tea bread (similar to baguette), sugar bread (a sweet bread), brown (whole wheat) bread, and butter bread. Street foods are very popular in Ghana both in the rural and urban areas. Some of these foods include staple foods such as kenkey, tubaani and waakye. Other savoury foods include kebab, boiled corn cob, bofrot and roasted plantain. Festivals Ghanaian festivals are a colourful and vibrant part of the culture. Each year festivals and durbars are held in various parts of the country to celebrate the heritage of the people. A common feature of Ghanaian culture is a love of festivals. Almost every week sees some town or village holding a major annual celebration. Common personal
events such as funerals, name-giving ceremonies and weddings also tend to be imbued with a festival-like atmosphere. The Panafest celebrates roots and heritage. The Nyidwoo festival of the Esumegya people helps them learn more about their origin. The Homowo Festival reminds the people of Ga-Adangme how they came out of hunger by settling at their present-day area. Festivals can carry varying significance including historical, religious, social, economic, political, cultural and moral. Tourism The diversity of natural attractions, historical heritage and vibrant culture offers visitors to Ghana a taste of Africa. Ghana is renowned for hospitality and is a choice destination for travellers with children. The best places to visit include the castles and forts used during the slave trade, Accra, Kumasi, the Mole and Kakum National Parks, and Busua and Kokrobite beaches. People and culture Rural life can be experienced through various eco-tourism projects in Ghana. This allows an up-close look into various architectural styles of local houses and the distinctive way of living in the sub-Saharan country. The traditional weaving villages of Kpotoe, Daboya or Bonwire or the pottery and art village of Sirigu and wood carving section in Aburi or Kpandu offer rich craft experiences. Festivals of vibrant parades and colourfully-dressed chiefs moving to
rhythmic drum beats are celebrated throughout the year and are worth visiting to learn about culture and traditions in various tribes of Ghana. History Insights into the colonial period and the path to independence are offered by visiting the Nkrumah Mausoleum and the National Museum in Accra. This can be combined with a walk through colonial neighbourhoods and fishing communities of James and Usher town, as well as the Cultural Centre. Ghana offers a string of coastal forts, such as Cape Coast Castle and Elmina Castle – which are lasting reminders of the slave trade. Nature Climbing to the top of Mount Afadjatoe, Mount Gemi or the Breast Mountains in Kyabobo Natural Park offer dramatic panoramic scenery from the highest peaks in the Volta Region. Picturesque waterfalls include the Tagbo Falls, Wli Falls, Boti Falls and Ote Falls. Spot Mona monkeys living in harmony with the local people in the villages Tafi Atome monkey sanctuary and the Baobeng Fiema monkey sanctuary. Elephants, crocodiles and antelopes can be viewed on a foot safari in Mole National Park. The Black Volta River offers an abundance of hippos. Canoeing on the Amansuri Lagoon offers a visit to the extraordinary stilt village of Nzulezo. The Xavi Bird Watching Sanctuary is ideal for bird-lovers. Giant Baobab trees offer muchneeded shade during hikes through the rock
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buffalo, Mona-meerkats and civets. There are over 250 species of birds living in the forest. The highlight is the Canopy Walkway built 30m above ground which crosses several bridges and is over 350m long. Mole National Park Ghana’s largest wildlife park, located in north western Ghana, Mole offers buffalo, antelope, elephants, warthogs, hyenas and the elusive leopard. Lions have recently been re-introduced. There are over 250 species of birds to view. The best viewing time is during the dry season from January to March, when wildlife congregates around water sources.
formations around the Bongo village. The sacred caves of Tano offer a thrilling climb. Beaches and Lakes Ghana’s beautiful exotic beaches offer respite from the heat – found around Busua, Elmina and Ada. Favourites include Ko-Sa Beach Resort, Green Turtle Lodge, and Ellis Hideout. A serene atmosphere is offered on the banks of Lake Volta where freshly grilled tilapia can be sampled. This can be found at Aloy’s Bay, Xofa village, and Rainbow Gardens at Lake Bosumtwi. Sleep under the stars At Sirigu Pottery Village, visitors sleep on the flat roof of the decorated compound houses. Wechiau Community Hippo Sanctuary offers nights spent on wooden sleeping platforms in a giant silk cotton tree. Attractions Cape Coast Castle This slave-trade castle is the most impressive of Ghana’s numerous old forts. It was built in 1637 by the Dutch, expanded by the Swedes and then taken control of by the British in 1664 – becoming their colonial
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headquarters for 200 years. Now a museum, tours can be taken of the dungeons and the infamous “door of no return”. Elmina and St George’s Castle Elmina is a picturesque fishing town along Ghana’s coast. It is home to St George’s Castle - one of Ghana’s biggest attractions. It was built by the Portuguese in 1482. The Castle houses a small museum and guided tours are available. The stark exterior of the Castle’s white-washed walls contrasts with its dark slave history. Accra, Ghana’s Capital Accra is one of Africa’s safer capitals. The central hub is around the Makola Market - just south of the market is the Atlantic ocean. The National Museum has wonderful displays about Ghana’s culture and history including the slave-trade and Ashanti Kingdom. Nice beaches include Labadi Beach, Coco Beach and Bojo Beach. Kakum National Park This dense tropical rainforest in southern Ghana is home to over 40 species of larger mammals including forest elephants, forest
Kokrobite Beach The most popular of Ghana’s lovely beaches are those around Kokrobite and Langma. Kokrobite is 30km from Accra. Its main attraction is the excellent Academy of African Music and Art (AAMA) founded by master drummer Mustapha Tettey Addy – attracting performers from around the world. Kumasi The former capital of the Ashanti Kingdom in southern-central Ghana, Kumasi is Ghana’s second largest city. The Ashanti are famous artisans, their gold jewellery and trinkets are famous throughout the world, as is their Kente cloth and wood-carved stools. Kumasi houses the National Culture Centre, Kejetia Market and Manhyia Palace Museum. Busua Beach Busua is one of Ghana’s best beaches and offers the visitor a chance to relax, paddle around in the Atlantic and enjoy some lobster. There are several hotels along the beachfront ranging from luxurious to simple. Princess Town a little further to the west along the coast offers a more secluded option. Nzulezo Nzulezo is a village built on stilts in the
marshy Amansuri Lagoon. This is a unique little fishing community, far from the hustle and bustle of daily Ghanaian life and only reached by canoe, available from Beyin Village (two hours’ drive from Axim). The Ghana Wildlife Society can help you make arrangements. Lake Volta Lake Volta is the largest man-made lake in the world. A passenger boat, the Yapei Queen runs the entire length of the lake between Akosombo in the South to Yeji in the North. Fast Facts • Lake Volta is the largest reservoir in the world, extending from the Akosombo Dam in south-eastern Ghana to the town of Yapei, some 400km to the north. The lake generates electricity, provides inland transport, and is a potentially valuable resource for irrigation and fish farming. • It is a sign of disrespect to greet using the left hand in Ghanaian custom. Only the right hand should be used when waving or shaking hands. • Ghana was the first sub-Saharan country to gain its independence from Britain in 1957. • The geographic coordinates 0°, 0°, is located just off the coast of Accra, making Ghana the country closest to the centre of the Earth. • The British colonies Gold Coast and Togoland adopted the name Ghana, which means Warrior King, when merging their colonies to form a single country.
www.ghana.gov.gh www.ghanaweb.com www.ghanaembassy.org en.wikipedia.org/wiki/Ghana www.afdb.org www.ghana.travel goafrica.about.com Best of Ghana
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Ghana’s Future Visions In August 2013, President Mahama pledged to continue with, and complete, Vision 2020, which was redesigned from the “7 Year Development blueprint” of former Presidents Rawlings and Mills. The overall aim is to reduce poverty by the year 2020. This is through a focus on education, agriculture and rural development.
The President spearheaded his agricultural policy when he was Vice President and now continues to pinpoint ways to create more growth and jobs for the rural communities – accounting for over half of the population. A well-known Ghanaian legend refers to Tetteh Quarshie - a young blacksmith in the late nineteenth century who left Accra to work on an island which is now part of
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Equatorial Guinea. On his return home, he smuggled a few cocoa pods with him. The pods didn’t grow well in Accra, so he travelled away from the coast and tried again. This time, they flourished; and so began Ghana’s long and lucrative history with cocoa. The country is the second largest producer of cocoa in the world - with West
Africa overall producing some 75% of the world’s cocoa in its cocoa-friendly climate. Tetteh Quarshie’s actions singlehandedly rescued his country’s stagnant economy and forever altered its destiny, forcing Ghana to modernise and pushing it into the next level of development. This is relevant now because Ghana is on the brink of a similar century-defining,
economy-revolutionising development: Ghana has found a new gold – black gold. The full-scale production of significant off-shore oil reserves is about to take off. How Ghana handles its new oil money will likely determine the course of its next century, just like cocoa determined – at least in part – the last century.
President Mahama’s role Once the December 2012 elections were concluded with President John Dramani Mahama being sworn-in on 7 January 2013, attention focused onto what his policy plans for his four-year term would be. Developing the oil and gas sector is to be high on the agenda, but so too may be developments in the mining sector – an ongoing debate. A challenge to Ghana’s future growth remains the degradation of the environment through illegal gold mining. But this does little to threaten the promising future of the Ghanaian economy, which has seen recent developments in oil and natural gas. This standing is complemented by the country’s enviable demographic profile – Ghanaian people are some of the most well-educated on the continent. President Mahama has recognised the fact that attaining rapid development of innovative growth is only possible by developing and retaining productive firstclass local skills. President Mahama’s administration wants to implement economic initiatives for improved wealth distribution and narrow the gap between the rural and urban centres between regions. Creating inclusive socioeconomic development is vital for equal
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distribution of income. He aims to complete this challenge in just two terms. The private sector has been called on to partner with government in order to drive forward economic development. The achievement of these proposals for industrial and technological development could see Ghana vie for the position in the top three most prosperous economies in sub-Saharan Africa, with Nigeria and South Africa. Vision 2020 In 1995, Ghana’s NDC administration launched the Vision 2020 document that was put together by the National Development Planning Commission (NDPC) as Ghana’s blueprint for sustainable socioeconomic development. Vision 2020 was presented to parliament by then-President Jerry John Rawlings, recognising that the country’s resources could only be used efficiently through integrating Science and Technology programmes so as to achieve rapid economic growth in line with the protection of the environment. It also highlighted the need to decentralise Ghana’s public administration system to the district level so that they could take responsibility for their development programmes and resources in line with the Vision 2020 programme. The Vision 2020 document envisaged the use of science and technology to rapidly address Ghana’s development to improve the quality of life for all, which is the country’s current priority in development.
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When the NPP took over the reins of government, it created a priority Vision 2010 programme, which aimed at increasing food production and processing as well as job creation. On paper, Vision 2020 appeared to be vital for the success of Vision 2010. This has highlighted a common belief that Governments past and present have aimed for first-world status for Ghana, but have disagreed on the targets and policy framework to achieving that feat. Whilst the NDC touted vision 2020 as targets towards reaching a middle income status, the NPP insisted Ghana could attain that feat in 2015. Science and Technology The scientific and technological training of young Ghanaians is acknowledged as being vital to economic growth and stature. Universities, various Institutes in the Ghana Academy of Sciences, the University College of Science Education in Cape Coast, the newly established Medical School and the proposed University College of Agriculture, will help in providing this training. There have been numerous Science exhibitions held in academies and universities, which received enthusiastic responses from the people of Ghana. The projected National Science Museum is soon to be completed and will permanently provide this for the people of Ghana. This major project will help further public interest in science by conveying the impact of science on everyday life, in an understandable way. A key feature of Vision 2020 was to
consolidate the gains so far secured over the past decade and to lay strong foundations for accelerated growth in the coming decades. Ghana still has millions in the lowest income brackets and has to work extra hard to meet the number one of the eight strategic Millennium Development Goals (MDGs), that of reducing poverty by the year 2015. When John Atta Mills assumed the presidency, he came out with his ‘Better Ghana’ agenda. These elements included a vibrant economy, ability of the Ghanaian to afford three square meals a day, and security of lives and property.
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Medium-term Strategic Development Plan A medium-term strategic development plan is currently being worked out by the government to translate the vision of President John Dramani Mahama into programmes and projects to propel the country’s socio-economic transformation. The three-year plan will span until 2016 and is being handled jointly by the government’s policy team and the national Development Planning Commission (NDPC). President Mahama addressed members of the diplomatic corps at the Peduase Presidential Lodge on 1 February 2013 and enumerated Ghana’s economic and democratic gains, affirmed the country’s commitment to strengthen relations with its allies, and reiterated Ghana’s resolve to fighting terrorism, cyber fraud and money laundering.
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The State of the Nation Address would further capture the plan and the budget will be presented in line with this progressive vision. International peace and security President Mahama has affirmed the government’s commitment to multilateralism and the use of peaceful means to resolve disputes within the international community. Ghana will work to ensure durable peace and security in all ECOWAS member states, including Mali, as a prerequisite for sustainable economic development in the sub-region. Ghanaians have been lauded for the peaceful, fair and transparent conduct of the Presidential and Parliamentary elections on 7 December 2012 and Ghana is also making progress on the economic front as a result of prudent government policies. There
is a resolve for all countries to deepen ties with Ghana for the benefit of their people. Successes of these development visions depend on Ghana’s ability to process its vast resources into value added tradable goods, using the combination of human capital and technology, which would ensure maximum benefits for all. Mahama’s call is an answer to a dire need for a new development policy which embraces structural transformation of the economy; priority of investment in quality education and human capital development; pursuit of agro and industrial technology acquisition and application; and modernisation and mechanisation of agricultural production. Ghana has needed a competent visionary and all eyes are on Mahama to deliver. The country’s focus now seems to be more aligned with formulating long-term development policies as opposed to single focus of short-term poverty reduction programs. Ghana has achieved a recent high annual GDP growth rate of more than 10%, but now needs to focus on restructuring the country’s economy to move away from an agrarian based economy. As a resource laden country, rapid economic progress will be possible if this socio-economic development dilemma is addressed; exploring other development policy options, that could possibly lead to the structural transformation of Ghana’s economy to improve quality of life and standard of living. The goals for “better housing, good quality education, employment, better healthcare and unleashing of entrepreneurial drive in Ghanaians”, is what drives President Mahama in his call to serve Ghana and bring the country into its future.
Sources: www.ghana.gov.gh www.ghanaweb.com Best of Ghana
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The Ten Administrative Regions of Ghana
ASHANTI REGION Capital: Kumasi Area: 24,889km² Population: 4,780,380 Centrally located in the middle belt of Ghana, the Ashanti region shares boundaries with four of the ten political regions. These are Brong-Ahafo in the North, Eastern region in the East, Central region in the South, and Western region in the South-West. The majority of the region’s population are from the Ashanti tribe of people – which is one of Ghana’s major ethnic groups. The Ashanti region is known as the centre of Ghana’s cocoa production as well as much of the country’s goldmining industry. BRONG AHAFO REGION Capital: Sunyani Area: 39,557km² Population: 2,310,983 The Brong Ahafo Region was created on 4 April 1959. The Brong Ahafo Region Act No. 18 of 1959 defined the area as consisting of the northern and the western part of the old Ashanti Region and included the Prang and Yeji areas (then part of the Northern Region). Before the Ashanti Empire was conquered by the British in 1900, the Brong and Ahafo states to the north and northwest of Kumasi (the capital of Ashanti empire) were within the empire. Oral tradition dictates that most of the different groups of the Akans, including the Asante, trace their origins to Bono Manso after migrating from the north.
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CENTRAL REGION Capital: Cape Coast Area: 9,826km² Population: 2,376,021 The Central Region is bordered by the Ashanti and Eastern Regions to the North, Western Region to the West, Greater Accra Region to the East, and 168 kilometres of Atlantic Ocean coastline to the South – part of the Gulf of Guinea. Part of the Western Region until the 1970 Population Census, the Central Region occupies 4.1% of Ghana’s land area. It is the third smallest region in Ghana. EASTERN REGION Capital: Koforidua Area: 19,323km² Population: 2,633,154 The Eastern Region occupies 8.1% of the total land area of Ghana and is the sixth largest region. With 11.1% of Ghana’s population, it is the third most populous region. The region is divided into 21 administrative districts. GREATER ACCRA Capital: Accra Area: 3,245km² Population: 4,010,054 The Greater Accra Region is the smallest of the 10 administrative regions in terms of area, occupying 1.4% of the total land area of Ghana. However it is the second most populated region with 15.4% of Ghana’s total population. The Greater Accra Region is currently the home of the seat of government
in the capital city, Accra. The Greater Accra region is bordered in the North by the Eastern Region, in the East by Lake Volta, in the South by the Gulf of Guinea, and in the West by the Central Region. It is comprised of 10 districts. NORTHERN REGION Capital: Tamale Area: 70,384km² Population: 2,479,461 Ghana’s largest region in size is the Northern Region. It is divided into 20 districts. The Northern Region borders on the Upper East and the Upper West Regions in the North, the Brong Ahafo and the Volta Regions in the South, as well as sharing borders with two neighbouring countries - the Republic of Togo in the East and Cote d’ Ivoire in the West. The region differs greatly in climate, language and culture from the politically and economically dominating regions of Central and Southern Ghana. UPPER EAST Capital: Bolgatanga Area: 8,842km² Population: 1,046,545 The Upper East Region of Ghana is located
in the North-Eastern corner of the country and borders Burkina Faso in the North, Togo in the East and West, Sissala in Upper West and West Mamprusi in Northern Region in the South. The capital is often shortened to Bolga with other notable cities including Bawku and Navrongo. UPPER WEST Capital: Wa Area: 18,476km² Population: 702,110 The Upper West Region of Ghana covers an area of around 12.7% of the total land area of Ghana. The Region is bordered in the North by the Republic of Burkina Faso, in the East by Upper East Region, in the South by Northern Region and in the West by the country border of Cote d’Ivoire. The capital city Wa is also the largest city. Other notable towns include Nandom, Daffiema, Jirapa, Kaleo, Nadowli, Lawra and Tumu. VOLTA REGION Capital: Ho Area: 20,570km² Population: 2,118,252 Volta Region lies to the East of Lake Volta. The region covers an area of 8.6%
of Ghana’s total land area. The Region is nestled between Lake Volta to the West, the Republic of Togo to the East, and the Atlantic Ocean to the South. The Region spans across all the various vegetation zones of Ghana, stretching from the Atlantic Coast in the south, right through to the north. WESTERN REGION Capital: Sekondi-Takoradi Area: 23,921km² Population: 2,376,021 The Western Region covers an area of around 10% of Ghana’s total land area. Around 75% of the Region’s vegetation lies within the high forest zone of Ghana, which is within the equatorial climatic zone characterised by moderate temperatures. As the wettest part of Ghana, it receives an average rainfall of 1,600mm each year. The Western Region is bordered in the East by the Central Region, Côte d’Ivoire in the West, the Ashanti and Brong Ahafo Regions in the North, and to Gulf of Guinea in the South. Cape Three Points near Busua, in the Ahanta West District of Western Region, is Ghana’s most southern point.
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Cultural Festivals of Ghana The culture of Ghana is deeply embedded in society and many aspects of community life are celebrated in a vast number of festivals, which occur annually or biannually.
Different tribes and towns celebrate at different times throughout the year and all over the country. Festivals often commemorate past events or certain people groups. For visitors to Ghana there seems to be a year-round celebration of festivals which differ in meaning, history and activity. The celebration of festivals is often a way of seeking protection or blessing over the year ahead. These festivals form an integral part of Ghanaian culture. Most annual traditional festivals are held in the same locations and span a period of one week, with the final
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day being the most climactic. Often before a festival is held, there is a local ban on drumming, dancing and noise. In traditional areas, the community members are often called to carry out clean-up exercises during this time preceding a festival, with absentees receiving fines. Festivals in Ghana are celebrated for many different reasons, such as: • Celebrating the farming season • Community Spirit • Remembering the gods and ancestors • Religious festivals
Cultural Festival Calendar: DATE
FESTIVAL
AREA/ ETHNIC GROUP/ REGION
1 January
MASQUERADING - Elaborate costumes, brass bands, large crowds, and a dance competition.
CENTRAL WINNEBA
Last week January to first week February
PARAGBEILE - Thanksgiving harvest festivals. Farm produce is displayed during music, dance and mirth.
TUMU – UPPER WEST
February
NYIGBLA – Commemoration of the Anlo-Ewe migration to this area. War dances, songs and bonfires with grand procession of area chiefs.
VOLTA - AFIFE, NEAR AKATSI
6 March
INDEPENDENCE DAY – National Holiday commemorating independence of Ghana from the British Empire in 1957
THROUGHOUT GHANA
March - April
KPLEDJOO - Ceremony to open Sakumo lagoon for fishing. Grand procession of chiefs.
TEMA/GREATER ACCRA
April
BOBUM, OR DIPO - Initiation of girls into womanhood with beautiful adornments.
DANGME SHAI/KROBO/ EASTERN
April
KALIBI SANKANA - Commemorates victory over slave raiders.
UPPER WEST
May
ABOAKYER - Widely popular festival, drumming and dancing.
WINNEBA/CENTRAL
June
OHUMKAN - Anniversary of Akyem Nation and thanksgiving for the harvest.
EASTERN AKYEM, KYEBI
July
EDINA BAKATUE - Opening of the Lagoon, elaborate rituals and royal processions, at river bank and on palanquins on the lagoon.
CENTRAL ELMINA
July - August
ASAFOTU-FIAM - Commemorates victories of warriors with procession of chiefs, historic re-enactments and musketry firing.
GREATER ACCRA, ADA
July - August
DAMBA FESTIVALS - Celebrations coinciding with the new farming season when new yam is harvested. Includes pageantry and showmanship. Procession on horseback amidst drumming and dancing.
NORTHERN, UPPER EAST, UPPER WEST (THROUGHOUT THE NORTHERN REGIONS)
August
YAA ASANTEWAA - Procession of chiefs and people pay homage to Yaa Asantewaa, the Ashanti war heroine who defeated the British.
ASHANTI EJISU
August
PANAFEST/EMANCIPATION -Large biennial event of African culture; Theatre, music, cinema, poetry and lectures with traditional processions.
CAPE COAST/ELMINA/ ADDIN MANSO
August
KENTE FESTIVAL - Thousands attend to see Kenteweaving competition, the crowning of Miss Agbamevor (Miss Kente), and procession of chiefs.
VOLTA AGOTIME TRADITIONAL AREA
September
FETU AFAHYE - Oguaa tribe’s adorning of new clothes, or Carnival. Large night procession of traditional leaders. Bakatue ceremony and boat race at the Fosu lagoon.
CAPE COAST, CENTRAL
October
VELUKUSI - Commemorates the escape of the Ewes under the cruel King Aghorkoli in Togo. Re-enactment of the escape - pouring water on a wall to break through and then walk backwards to hide the route. Display of rich traditional cloths and beads and a grand durbar of chiefs.
VOLTA, VE-DEME
Last Saturday in October
WLI FALLS - Celebrate the waterfalls with ceremony and pageantry; attracting many tourists.
VOLTA, WLI FALLS
November
KLOYO SIKPLEMI - Expedition to top of mountain where Krobo people were evicted by the British. Procession of chiefs.
EASTERN SOMANYA, YILO KROBO
December
KWAFIE - Purification ceremonies with large bonfires, commemorating the Dormaa ancestors who brought fire to Ghana.
BRONG AHAFO DORMAA, BEREKUM, NSOATRE
First Friday in December
FARMER’S DAY – National Holiday to “celebrate the farmer who feeds Ghana”.
THROUGHOUT GHANA
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Customs and Cultural Etiquette in Ghana Ghanaian culture is strongly embedded in community life and customs span from centuries, often carrying historical significance. As a visitor to Ghana, one should be aware of the general acceptable mannerisms in order to communicate effectively.
The family structure is very important in Ghanaian society and strong bonds are created between families. One’s family forms the central source of identity and loyalty, with a responsibility to uphold a family’s good name. As a collective culture, it is important for Ghanaians to maintain dignity, honour, and a good reputation on behalf of the entire family. Family obligations take precedence and individuals are recognised with good social standing through their extended family. Different tribes within the ten regions of Ghana may vary slightly in their customs. For example, the Akan people (Ashanti and Fanti) affiliate through the women within the clan, as mothers are given high status due to the fact that one’s blood comes from the mother. Ghanaian society is hierarchical and respect is given to age, experience, wealth, and position. Older people are considered wise and granted with respect and responsibility equally. Ghanaians are
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addressed by their academic, professional, or honorific title and surname. Ghanaians are friendly people and often greet with a warm smile. Traditional greetings may also vary among various ethnic groups. Handshakes are the most common form of greeting and it is generally accepted to wait for a woman to extend her hand first, although practising Muslims will often not shake hands with members of the opposite sex. Foreigners are most often greeted with a handshake and a smile, but when Ghanaians shake hands with one another they hold the right hand to twist and click each other’s middle finger. This is known as the West African handshake, where the middle finger snaps the middle finger of the person you are shaking. It is generally considered that the louder the snap, the better the handshake. Dining Etiquette Ghanaians enjoy entertaining in their homes
and invitations are accepted as a sign of friendship. Great emphasis is placed on dress and shoes may need to be removed on entering a household. Elders and family heads should be greeted first. Ghanaians have relatively formal table manners. A washing basin will usually be brought out to the table before the meal is served to wash hands. Only start eating once the eldest male does. Communication Style Ghanaians are more indirect communicators and aim to protect their own and others’ image whilst maintaining a harmonious relationship. For this reason they tend to use proverbs, wise sayings, and analogies.
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Silence is commonly used as a means for communication for when someone is uncomfortable with a question or does not think the response will be appreciated. Business Meetings It is considered rude to rush a meeting and time should be taken to ask about one’s health, family and job. Eye contact should be maintained whilst greeting. A reserved yet polite demeanour should be maintained
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during meetings, although Ghanaians enjoy humour. General Cultural Etiquette Rules • Greet from right to left. Always use your right hand for handshakes, to give and receive items, and to eat. • Ghanaians are welcoming and have a culture of sharing. On entering an area, always greet those there, as they will be waiting for you to do it first. • Never make derogatory remarks about religious, political or ethnic groups. Ghana is tolerant and respectful of all its diverse tribes, religions and customs. • Everything has a value and should not
be wasted. Offer anything that has no value to you anymore to someone else who may need it. • Keep demeanour and dress proper. • If visiting a local chief in a rural village, remove your hat, keep hands out of pockets and do not cross your legs. When invited to greet the chief, approach and bow slightly. Only shake hands if invited to do so. Be sure to bring a small gift, such as a bottle of schnapps. • Knowing a few words of the local Twi language is suggested - ask how to say “Thank you” (may da say) and “How are you” (wo ho te sane).
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Tribute to an African Icon: The legacy of Nelson Mandela “I dream of an Africa which is in peace with itself.”
The world has collectively mourned the passing of one of the African continent’s greatest legends, Nelson Mandela. Life slipped away from the father of the nation on 5 December 2013 at his home in Johannesburg, South Africa, after 95 years of life. Nelson Mandela was laid to rest,
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forever free, in his homeland of Qunu in the Eastern Cape of South Africa on Sunday 15 December 2013. His memorial service and state funeral saw leaders and public figures from across the world pay their final respects – a telling reminder of the impact of this life. Even at his death he successfully united
people from all walks of life, from across borders. Although Tata Madiba’s passing was imminent after an extended struggle with lung infection, the announcement still seemed to send shockwaves across the continent and the world. Although his time on earth has ebbed away, the light
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of his legacy still radiates, stronger than ever. There is arguably no other figure in Africa’s history who has garnered more respect and admiration. Mandela set the benchmark for leaders across the continent of how to relinquish power at the height of success and to achieve peaceful transitions into the new territories of freedom.
Fondly known as Madiba, he was the first president of democratic South Africa from 1994 until 1999 - when he stepped aside as president of the ANC. He remains a symbol to all of great humility and reconciliation. Mandela displayed immense wisdom, strength and grace in his fight against apartheid. His pursuit of freedom as an activist left him imprisoned for 27 years. He emerged from prison on 11 February 1990 full of forgiveness and strength – ready to lead a new country. This feat, together with his care for children and love of family, are endearing values which have left a great example for the human race – and most importantly, for Africa. Nelson Rolihlahla Mandela was born on 18 July 1918. His understanding of human spirit and pride aided him in uniting the previously divided country. Over the decades, Mandela has received over 250 awards including the Nobel Peace Prize in 1993. His ascension to power 20 years ago, marked a momentous turning point of the history of South Africa and the continent at large. It significantly came at the end of centuries of colonial domination over Africa – and the unified struggles of the African people. Mandela’s presidential inauguration on 10 May 1994 was not only a victory for South Africa but for those across the African diaspora who had suffered years of racial oppression. The anti-apartheid movement was an international movement – with leaders across Africa coming to the aid of the ANC party. It was through Mandela that the gaze of the world rested on South Africa; as it became aware of the organised racial oppression of the Apartheid government. There had been so many people across the world who had joined together to help in achieving South Africa’s democracy. It was a
victory for all; and the ever humble Mandela endeavoured to ensure that recognition was not solely given to him. In the eyes of Africa, Mandela’s election was a beacon of hope and signified a new era of racial and ethnic unity – divisions which have devastated many other African countries. The ‘Miracle Nation’ of South Africa, a country on the brink of civil war, managed to prevail against all odds into peaceful reconciliation. These notions of peace and forgiveness were inspired by Mandela. At his death, the world has reflected on his legacy and numerous everlasting contributions to South Africa, Africa and the world. His philosophy of collective leadership endures as an inspiration for current and future leaders. He was a courageous leader who gave voice to his beliefs regardless of which authority or power was at fault. Even after retirement from politics and achieving democracy in South Africa, this world icon strove to improve the lives of all Africans. His focus shifted to social issues such as HIV and AIDs and the wellbeing of children. Mandela is survived by his wife Graça, three daughters and 18 grandchildren. This legacy of Nelson Mandela will remain for generations to come.
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“The struggle is my life. I will continue fighting for freedom until the end of my days.”
“I have fought against White domination, and I have fought against Black domination. I have cherished the ideal of a democratic and free society in which all persons live together in harmony and with equal opportunities. It is an ideal which I hope to live for and to achieve. But if needs be, it is an ideal for which I am prepared to die.” Rivonia Trial, 1964. www.mandela.gov.za Best of Ghana
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President John Dramani Mahama On 7 January 2013, John Dramani Mahama was sworn in again at Independence Square in Accra as President of Ghana. Although newly elected, Mahama was in fact incumbent after he had taken over from the late John Atta Mills in July 2012, after Mills passed away suddenly in office. His new election into office gave him more movement in the position as he was democratically chosen by the population.
Although seen as a test for Ghana’s young democracy, Mills’ death seemed to unite Ghanaians in their shared grief. Mills began his four-year tenure in January 2009 and was months away from running for re-election when he succumbed to his struggle with throat cancer. Mills was a leader who was much loved and respected - a Ghanaian icon. Mahama assumed the role of Head of State, Head of Government and Commander in Chief of the Armed Forces of Ghana from the time of the passing of the late President. He was sworn into office on the same day by the Chief Justice. The peaceful transition seemed to allay fears in a nation of past divisions. Ghana’s restoration seems to be confirmed as it soars to one of the continent’s strongest and most economically robust countries. Mahama’s legitimacy in his role is in no doubt, after a convincing win at the December 2012 polls which received
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the stamp of approval from international observers. His first address was to a sea of supporters and other dignitaries – including South African President Jacob Zuma and Nigerian President Goodluck Jonathan. The presence of two former Ghanaian presidents also appeared to back this confidence. His inauguration speech highlighted that although Ghana still has some way to go, the potential is readily there. Mahama’s speech focused more on Ghana’s Future Visions rather than foreign policy. His vision is to create jobs, build infrastructure, invest in agriculture and find sustainable solutions to power, water and sanitation issues. Part of the success of any country’s Vision, is the contribution to change from each individual in the population. Mahama was sure to highlight the significance of all Ghanaians. Mahama’s election is particularly significant to Ghana’s future. Just as the lucrative production of cocoa defined the last century for Ghana as the second largest producer in the world, new production of off-shore oil reserves is set to define the next century – with Mahama as the first president in Ghana’s new oil era. Mahama’s actions and how he handles this new economic revolution through a flow of oil money into Ghana, will define the extent of the country’s growth and development. In conclusion, Mahama reiterated this by saying, “This is our country. This is our moment; Ghana’s time, once again, for greatness”. Biography President Mahama was born in Damongo on 29 November 1958. He attended Ghana Secondary School in Tamale where he obtained his Ordinary and Advanced
level GCE Certificates. He then attended the University of Ghana, Legon where he received his Bachelor of Arts Degree in History in 1981. He completed his Post Graduate Studies in Communication in 1986. He then obtained a Post Graduate Diploma in Social Psychology from the Institute of Social Sciences in Moscow. Mahama is an avid reader, author and historian. Over the course of his career he has written for several newspapers and other publications, and recently published his first book, a memoir entitled “My First Coup D’etat and other true stories from the lost decades of Africa”. President Mahama has a keen interest in Technology and Agriculture, being a farmer himself. He works to encourage more young people to see farming as a viable business and not a subsistence activity. This has translated into his passion to see the Savannah Accelerated Development Authority (SADA) create new opportunities for people living in the savannah areas of the country. President Mahama has been married for over 20 years to Lordina. They have eight children.
Early Career In 1991, he became the Information, Culture and Research Officer at the Embassy of Japan in Accra. He moved on to become the International Relations, Sponsorship, Communication and Grants Manager at the Ghana Office of PLAN International, an International Development Charity that has committed itself to alleviating child poverty and improving the lives of Children all over the world. Political Life The President contested to serve as a Member of Parliament for the Bole-Bamboi Constituency in 1996, and won on the ticket of the NDC. He was re-elected to Parliament two more times in the year 2000, and 2004 prior to becoming the Vice-Presidential Candidate for the Party in 2008. Mahama has committed himself to fulfilling the vision of creating a Better Ghana by focusing on Jobs, Stability, and Development.
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Kofi Annan The 7th Secretary-General of the U.N. and winner of the Nobel Peace Prize in 2001.
Kofi A. Annan was born on 8 April 1938 into an aristocratic family in Kumasi, Ghana, as the grandson and nephew of three tribal chiefs. He studied international relations in the United States and Switzerland and started work as an international civil servant for the United Nations in 1962. He went on to become the U.N. Secretary-General and later
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a special envoy to Syria. Annan’s graduation from school in 1957 came at an exciting time as Ghana became the first British African colony to gain independence. He began to formulate the ideals that the suffering of a few can affect many and that change was possible. His higher education included four
different colleges: Kumasi College of Science and Technology (now the Kwame Nkrumah University of Science and Technology); Macalester College in St. Paul, Minnesota; Graduate Institute of International Studies in Geneva, Switzerland; and the MIT Sloan School of Management in Cambridge, Massachusetts. His numerous degrees
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include a Master of Science. Although his native language is Akan, Annan became fluent in English, French, some Kru languages and other African languages. actions needed to end poverty and inequality, improve education, cut HIV/AIDS, safeguard the environment and protect people from violence. The report formed the basis of the Millennium Declarations. Annan’s efforts to strengthen the UN involved major investments in training and technology, introducing a new whistleblower policy and financial disclosure requirements, as well as steps to improve country-level coordination. In 2005, Annan urged Member States to establish two new intergovernmental bodies: the Peacebuilding Commission and the Human Rights Council. He played a central role in creating the Global Fund to fight AIDS, Tuberculosis and Malaria as well as the UN’s first counter-terrorism strategy. He got Member States to accept the responsibility to protect people from genocide, war crimes, ethnic cleansing and crimes against humanity. Annan launched the “Global Compact” initiative in 1999 -which has become the world’s largest promotion of corporate social responsibility. In 2001, Annan was jointly awarded the Nobel Peace Prize with the UN. He has also received numerous honorary degrees, national and international prizes, medals and honours. Current activities Since leaving the United Nations, Annan has been actively attending to policies which aim to meet the needs of the poor and vulnerable, particularly in Africa. He also continues to mediate in conflict resolution.
Annan founded the Kofi Annan Foundation in 2007 with an aim to promote better global governance. The Foundation partners with select organisations to effectively promote food and nutrition security, sustainable development, support for good governance, the rule of law and respect for human rights. He is the founding Chairman of the Alliance for a Green Revolution in Africa (AGRA), which works for food security and prosperity in Africa by promoting sustainable agricultural growth in smallholder farmers. As chair of the African Progress Panel, he advocates at the highest level for equitable and sustainable development in Africa. Annan is an active member of The Elders, an independent group of global leaders who work together for peace and human rights, and he was appointed its Chair in 2013. He is currently Chancellor of the University of Ghana, and has held a number of positions at Universities around the world. He is board member, patron and honorary member of a number of organisations, including the United Nations Foundation. In 2012, Annan published his widely acclaimed memoir, “Interventions: A Life in War and Peace”. Kofi Annan has a twin sister and is married to Nane. Between them they have three children. abimages / Shutterstock.com
Career In 1962, he got a job working as a budget officer for the World Health Organisation - a U.N. agency - and has been an international civil servant ever since. He later also served with the Office of the UN High Commissioner for Refugees, with the Economic Commission for Africa in Addis Ababa, the UN Emergency Force (UNEF II) in Ismailia, and the United nations High Commissioner for Refugees (UNHCR) in Geneva. At UN Headquarters in New York, Mr. Annan held senior positions in a diverse range of areas, including human resources management (1987-1990), budget and finance (1990-1992), and peacekeeping (March 1992-December 1996). He also served as Director of Tourism in Ghana from 1974 to 1976. Before becoming Secretary-General, Mr. Annan received a number of special assignments, including Iraq, Baghdad, Yugoslavia, and Nigeria. Annan was UN Secretary General from January 1997 to December 2006, serving two terms. He was the first UN SecretaryGeneral to be elected from the ranks of UN staff. One of his main priorities was a comprehensive reform programme which aimed to revitalise the UN and make the international system more effective. He was a constant advocate for human rights, the rule of law, the Millennium Development Goals and Africa In April 2000, he issued a report on the UN’s role in the 21st century, outlining
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Tribute to Professor Kofi Awoonor-Williams Celebrated Ghanaian poet and author (13 March 1935 – 21 September 2013)
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In the early 1970s, he studied and taught at universities in the United States. While there he wrote This Earth, My Brother, and My Blood. During this time abroad, he completed graduate and doctoral studies, obtaining a Ph.D. in literature from the State University of New York at Stony Brook in 1972. His dissertation was published as The Breast of the Earth in 1975. In 1975, Awoonor returned to Ghana as head of the English department at the University of Cape Coast. Not long after his return, he was arrested for helping a soldier who was accused of trying to overthrow the military government. He was imprisoned without trial and later released. He wrote The House by the Sea about his time in jail. Awoonor then became active in politics and was Ghana’s Ambassador to the United Nations from 1990 to 1994, where he headed the committee against South Africa’s apartheid regime. He was also a Chairman of the Council of State. In September 2013, Awoonor was participating in the Storymoja Hay Festival in Nairobi, Kenya – a four-day celebration of writing and storytelling. On 21 September, the militant Al-Shabaab terrorist group attacked the Westgate Shopping Mall in Kenya’s capital Nairobi. Awoonor was among those killed. He was due to perform at the festival on the Saturday evening, before his death was confirmed by the Ghanaian government the following day. Awoonor had not written much before his
death and instead spent his time engaging in Ghanaian political activities. Professor Kofi Awoonor’s legacy survives in the living words of his works. Publications 1964 - Rediscovery and Other Poems (poetry) 1971 - Night of My Blood (poetry) 1971 - This Earth, My Brother ... An Allegorical Tale of Africa (novel) 1972 - Come Back, Ghana 1973 - Ride Me, Memory (poetry) 1975 - The Breast of the Earth: A Survey of the History, Culture and Literature of Africa South of the Sahara 1978 - The House by the Sea (poetry) 1984 - The Ghana Revolution: A Background Account from a Personal Perspective 1987 - Until the Morning After: Collected Poems (poetry) 1990 - Ghana: A Political History from PreEuropean to Modern Times 1992 - Comes the Voyager at Last: A Tale of Return to Africa (novel) 1992 - The Latin American and Caribbean Notebook (poetry) 1994 - Africa, the Marginalized Continent 2002 - Herding the Lost Lamb (poetry) 2006 - The African Predicament: Collected Essays abimages / Shutterstock.com
Professor Kofi Awoonor-Williams was a renowned and much-loved Ghanaian literary figure who was tragically killed in the Kenyan Westgate Mall terrorist attack in September 2013. Awoonor was born in Wheta, Ghana (then called the Gold Coast). He attended university and went on to teach African literature at the University of Ghana. While there he wrote his first book of poetry entitled Rediscovery, which was published in 1964. He first began writing under the name George Awoonor-Williams. His grandmother was a Ewe dirge-singer. The Ewe form of oral poetry was known for its distinctive singing and verse. His work depicted Africa during decolonisation by combining the poetic traditions of his native Ewe people with modern religious symbolism. His most famous poem from his first collection was “the Weaverbird” where the weaverbird is depicted as a metaphor for a colonizer notorious for destroying the tree that serves as its host – a metaphor for Western imperialism in Africa. Awoonor also managed the Ghana Film Corporation and founded the Ghana Play House. After studying literature at the University of London, Awoonor wrote several radio plays for the BBC. Awoonor was close to the first president of Ghana, Kwame Nkrumah and when Nkrumah was ousted in the 1966 coup, Awoonor went into exile.
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Togbe Afede XIV Paramount Chief of Asogli State and Chairman of the World Trade Center Accra
The Agbogbomefia Togbe Afede XIV was born at Ho in the Volta Region of Ghana on 23 April 1957 to the late Cpl. Patrick Akpo and Madam Rose Anyawoe, both from Ho Bankoe. As the grandson of Herman Ladzi Akpo, a renowned educationist, James Akpo (as he was known then), together with his late twin brother, was enrolled in primary school at the Ho Bankoe Roman Catholic Boys School in 1961 at the age of four. Togbe entered Kpedze Secondary School in 1969 and successfully completed his GCE “O” Level in 1974. He then proceeded to Labone Secondary School in Accra where he excelled in the GCE “A” Level examination in 1976. Togbe earned his BSc in Administration (Accounting) from the University of Ghana, School of Administration, in Legon in 1979.
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He was awarded a substantial fellowship by Yale University and received his MBA from the Yale School of Management in May 1989. Between 1979 and 1980, Togbe did his post-graduation national service at the Bank for Housing and Construction. From 1981 to 1984, he worked with the Ghana Cocoa Board as an Accountant. Togbe lectured in Economics and Accounting at Sokoto State Polytechnic’s School of Management Studies in Nigeria from 1985 to1987. Self-employment In 1989, Togbe returned to Ghana and accepted an appointment as a lecturer at the School of Administration, University of Ghana. He taught Financial Accounting (BSc) and Accounting Theory (MBA) until 1994. During that time he co-founded Databank Financial Services Ltd. At the end of 1993,
he founded Strategic African Securities (SAS) - also a stock brokerage firm. Togbe is currently the CEO of Strategic Initiatives Ltd., a private equity and portfolio investment firm that he founded in 1999. Board memberships: • Aluworks Ltd., an aluminum rolling mill • Accra Hearts of Oak Sporting Club Ltd. Ghana’s premier Football Club • Bank of Ghana, Ghana’s Central Bank • Navigator Communications & Technology Co Ltd. (Founder) • Pioneer Kitchenware Ltd., an aluminum hollowware manufacturer (Chairman) • SAS Finance Group Ltd., an investment banking firm • SAS Investment Management Ltd., an asset management firm • Strategic Initiatives Ltd., a portfolio
Philosophy Togbe’s outlook is influenced by his belief that success should be measured not only by the level one has attained, but also by the obstacles one had to overcome while trying to succeed. His positive attitude in business allows him to focus on the opportunities, not the difficulties. He believes that success requires hard work, imagination, honesty, altruism, and absolute commitment.
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and private equity investment firm (Chairman) • Sunon Asogli Power (Ghana) Ltd., an independent power generating company (Co-founder).
Investment banking Togbe has over 18 years of experience in investment banking and has played a critical role in the development of Ghana’s capital markets - including developing and publishing the first ever stock market indices in 1991. His contributions to the development of the bond market in Ghana include initiating and leading the design and placement of the SSNIT Educational Notes in 2000, the first of its kind. Togbe also started a national debate in 2003 on interest rate policy which resulted in better alignment of Bank of Ghana’s inflation expectations and interest rates, and the subsequent lowering of interest rates and establishment of a normal yield curve. The President appointed him to the board of the Bank of Ghana in recognition of his contributions. The Traditional Ruler - a new beginning On 4 October 2003, the Kingmakers of Asogli State gave the people the King of their choice. The mantle fell on Togbe Afede XIV, as member of the Akpo Royal Family of Ho Bankoe, to provide the necessary inspiration and leadership for the development of Asogli State. He pledged to work hard to build a new Asogli, full of opportunity for all by solving problems in education and health infrastructure. WTC Accra In 2008, the World Trade Centre Accra, led by its Chairman Togbe Afede XIV, acquired a licence from the World Trade Center Association (WTCA), New York, to operate a WTC in Accra. WTC Accra then entered into agreement with Social Security and National Insurance Trust (SSNIT) to brand and operate SSNIT’s 16-floor office block on the Independence Avenue as a WTC.
Awards in recognition for outstanding contribution to society: • Old Vandals Associations Honour (alumni of Commonwealth Hall of the University of Ghana). • Personality of the Year, Millennium Excellence Awards, 2005. • Volta Regional Secretariat of the National Service Scheme (NSS) Honour, 2007.
• Ho Development Association (HODA) Honour, 2007. • Planters of Seed Award at the Ghana Club 100 Awards Ceremony. • The Order of the Volta, Officer, conferred by the President J.A. Kufuor, 2008.
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Sports in Ghana Ghana has a rich heritage in sports and has made great progress towards its goals of becoming the dominant African nation in sports. Popular sporting disciplines in Ghana are football, boxing, tennis, basketball, hockey, cricket, rugby, golf, and athletics.
After Ghana’s independence in 1957, the then President Kwame Nkrumah prioritised the encouragement of developing sports. The role in sports in an emerging society can be vital to creating national identity and generating international recognition. This support in the 1960s led to great strides in the development of athletics (track and field), boxing, and football (soccer). Ghana drew the world’s attention when it
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began to perform well at the Commonwealth Games and the All-Africa Games, with track stars such as Leonard Myles-Mills flying the flag. The first time Ghana participated in the Olympic Games was under the name of the Gold Coast before independence at the 1952 Summer Games in Helsinki. The year 1952 was also the year that Ghana’s Olympic committee was formed and officially recognised.
Ghanaian sportsmen and women have also performed well internationally in cricket, basketball, and volleyball. The country’s main passion remains football and the national team is recognised as one of the powerhouses of Africa. Football The nation’s obsession with football began in the colonial era. Apart from the Black Stars,
Ghana has had great success on the youth level and the junior men’s teams are the pride of the nation. They have won the World Under-17 title twice, winning World Youth Championship twice and bronze at the 1994 Olympic Games in Barcelona. The under-20 team is known as the Black Satellites. The Black Satellites is considered to be the feeder team for the Black Stars. Ghana is the first and only country on
the African continent to be crowned FIFA U-20 World Cup Champions and two-time runners-up in 1993 and 2001. The Ghana national U-17 football team known as the Black Starlets are two-time FIFA U-17 World Cup champions in 1991 and 1995, and two-time runners-up in 1993 and 1997. The Black Queens is the Women’s National Football team, which has gained in
popularity, especially after placing second in the 1998 African Championships and competing in the 1999 Women’s World Cup. There are several club football teams in Ghana that play in the Ghana Premier League and Division One League - both administered by the Ghana Football Association. Ghanaian football teams Asante Kotoko SC and Accra Hearts of Oak SC are the 5th
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and 9th best football teams in Africa and have won a total of five continental association trophies. Asante Kotoko SC was two-time CAF Champions League winners in 1970 and 1983, as well as five-time CAF Champions League runners-up. Accra Hearts of Oak SC was crowned 2000 CAF Champions League winner, twotime CAF Champions League runners-up, 2001 CAF Super Cup champions and 2004 CAF Confederation Cup champions. The International Federation of Football History and Statistics crowned Asante Kotoko SC as the African club of the 20th century.
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Skiing Ghana qualified for the 2010 Winter Olympics in Vancouver with a score of 137.5 International Ski Federation points - well within the qualifying range of 120140 points. At the Games, Ghanaian skier, Kwame Nkrumah-Acheampong, nicknamed “The Snow Leopard”, became the first Ghanaian to take part in the Winter Olympics, in the slalom skiing – and the second black African to break onto the international skiing circuit. Ghana finished 47th out of 102 participating nations.
Olympics Ghanaian athletes have won a total of four Olympic medals in 13 appearances at the Summer Olympics - three in boxing, and a bronze medal in association football. They were the first African country to win a medal at association football. Boxing The country has produced a number of quality boxers, including three-time world champion Azumah Nelson, three-time world champion Nana Yaw Konadu, Ike Quartey, and Joshua Clottey.
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The Black Stars – Ghana’s national football team The Black Stars is the senior national football team of Ghana and is controlled by the Ghana Football Association. Ghana has won the African Cup of Nations a total of four times: 1963, 1965, 1978, and 1982 and runners up four times (in 1968, 1970, 1992, and 2010). Ghana made two appearances at the World Cup in 2006 and 2010.
The Black Stars has represented Ghana in association football since the 1950s. The Ghana Football Association (GFA) is the oldest football association in the Geographic Africa (founded in 1920). Before 1957, the team played as the Gold Coast. Although they only first qualified for the 2006 FIFA World Cup, the Ghana national team had qualified for five straight Olympic Games Football Tournaments (when still a full senior national team competition).
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After going through 2005 unbeaten, Ghana’s national football team won the FIFA most improved team of the year award and they reached the second round of the 2006 FIFA World Cup. FIFA World Cup finals The FIFA World Cup finals in 2006 saw the Black Stars beat Czech Republic and USA before being eliminated by Brazil in the second round – the only African team to escape group stages.
In 2010, they were again the only African side in the knockout rounds – equalling the continent’s best-ever performance by beating USA to reach quarter-finals. Ghana played Uruguay in the last eight, which ended in a dramatic penalty kick shoot-out. With an entire continent behind them and the world on the edge of their seats, Ghana made their exit from the competition. They became only the third African team to reach the World Cup quarterfinals. Ghana again qualified for the 2014 FIFA World Cup held in Brazil. They managed to survive one of the continent’s toughest qualifying groups by winning five of their six matches. The final play-off round saw the Black Stars set up against seven-time African champions, Egypt. With a definitive 6-1 win in the first leg at home, Ghana was sent to their third FIFA World Cup in succession. Ghana boasts some of the best midfielders in the world – including veterans Michael Essien and Sulley Muntari. Other players in their prime include Andre Ayew, Kwadwo Asamoah, Kevin-Prince Boateng, and the athletic Asamoah Gyan. Former stars
include Abedi Pele, Samuel Kuffour, and Ibrahim Sunday. The main rival of the Black Stars is Super Eagles from Nigeria. This rivalry is known as the “Battle of Supremacy on the Gulf of Guinea” - played between two of the most successful teams on the African continent. The highest FIFA ranking of the Black Stars was 14th in the world, from February, April and May in 2008. Home of football As the national football team, the Black Stars are part of the shared pride of the country. As a result, there is no home stadium. World Cup and Africa Cup of Nations qualifying matches have been played at the Essipong
Stadium and Sekondi-Takoradi Stadium, the Len Clay Stadium, Kumasi Sports Stadium and Abrankese Stadium, the Cape Coast Sports Stadium, the Accra Sports Stadium and the Tamale Stadium. Smaller regional stadiums were also used in the 2002 and 2004 Africa Cup of Nations qualifiers. The Black Stars have training facilities and training grounds at Agyeman Badu Stadium, Berekum Sports Stadium in Brong-Ahafo, the Tema Sports Stadium in Tema and the multi-functional Lizzy Sports Complex in Legon.
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Chapter 1 Hotels and Lodges
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La Villa Boutique Hotel An oasis of calm in the heart of Accra
Welcome to La Villa Boutique Hotel! A home away from home Located on the grounds of the former Russian Embassy in Accra, La Villa Boutique Hotel provides a truly unforgettable experience to visitors with distinctive taste. You will find this elegant hotel in Osu, the heart of the Ghanaian capital city’s commercial and social district, within easy reach of the main government ministries, embassies and the endless attractions of metropolitan life. Arguably Ghana’s best boutique hotel, La Villa Boutique Hotel offers a range of products and services to meet the needs of business and leisure travellers alike. Facilities include: • 24 hour Reception • Complimentary Wi-Fi
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Swimming Pool Onsite Parking Deluxe Bath Amenities Laundry Service Buffet Breakfast Meeting Room Airport Transfer (at an extra cost)
Stylish and Luxurious Bedrooms La Villa Boutique Hotel offers 30 spacious rooms, including four suites, and two cosy
apartments for longer stays. With individual colour schemes, chic furnishing and inviting Queen-size beds, its unique rooms are designed to suit all personal tastes and accommodate every budget. In-room facilities: • 32 inch flat screen TV • Mini bar • Writing desk • Electronic safe
• DSTV • Telephone with IDD option • Luggage stand Our Deluxe Suite and apartments also feature a separate kitchen and entertainment area. Restaurants and Bar Our skilful in-house chefs specialise both in contemporary European and traditional
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Italian cuisine, served respectively in our two restaurants: • The Soprano »» Open daily between 7am and 11pm. • Gusto »» Open Monday to Sunday, 12pm - 3pm for lunch and 7pm - 11pm for dinner. Guests may choose from a range of tantalising dishes which include grilled lobster in a Hollandaise sauce, chicken
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parmesan or grilled beef fillet with mushrooms. Starters and desserts are all just as tasty and tempting. Our bar staff is also always on hand to take your order from one of our many cocktails, aperitifs, and wide selection of fine Italian and French wines. Events & Meetings La Villa Boutique Hotel prides itself in hosting successful business meetings, events and
social functions of all sizes: private dinners, cocktails, birthday parties, corporate entertainment, meetings and conferences. We have unrivalled experience in creating the perfect atmosphere for private events such as birthdays, weddings and christenings. We also provide a seamless service to corporate clients who wish to run small or large meetings on our premises, networking events, conferences and exhibitions.
La Villa Boutique Hotel n. F56/1/13th Lane Osu Ringway Accra – Ghana Tel: +233 302 730 333-6 Fax: +233 302 730 332 Email: info@lavillaghana.com www.lavillaghana.com Best of Ghana
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Holiday Inn Accra Airport Situated only one kilometre from Kotoka International Airport, and only seven kilometres from the city centre, Holiday Inn Accra Airport is ideally located for business or leisure.
Widely acknowledged as a premium hotel in Accra, Holiday Inn Accra Airport played host to the US first family during their visit to Ghana - the first by US President Obama to sub-Saharan Africa. Additionally, Holiday Inn has hosted a number of other highprofile personalities from the business sector, royalty, as well as famous personalities from film and music. Leisure facilities at Holiday Inn Accra Airport are extensive. They include a swimming pool, a fully-equipped gym, beauty salon, and a health centre. The seven storey hotel has 98 Standard rooms, 48 Executive Rooms, 14 Deluxe rooms, six Executive Suites and two Presidential Suites. They are all luxuriously appointed and equipped with wireless high-speed internet access (Wi-Fi), satellite television, coffee and tea-making facilities, 24-hour room service, and in-room safe deposit boxes. The hotel prides itself in offering the business traveller that home-away-from home experience. On arrival, our Guest Relations Team are available to assist you in
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a professional and efficient manner. Holiday Inn Accra Airport offers some of the best cuisine to be found in Accra. The main Wiase Restaurant, with its terrace overlooking the swimming pool, offers guests the choice of a delicious buffet for breakfast, lunch and dinner. It also offers an à la carte for lunch and dinner. For guests looking for a more laid-back experience, the La Cabana Pool Bar and Restaurant provides a varied menu in a relaxed environment. You may bask in the African sun around the pool in the daytime or under the stars at night. On weekends, a live band entertains patrons with traditional and western music. For your conferencing needs, the Holiday Inn Accra Airport offers exceptional conferencing facilities, matched by the skills of the dedicated conferencing and banqueting team. Up to a total of 500 patrons can be served in our various conference and board rooms. During your stay at the Holiday Inn, we recommend a cold beer or cocktail in the Safari Bar where ‘business meets leisure’. Its comfortable setting makes it a natural meeting place and while there, you may choose from an à la carte menu, ranging from finger-style snacks to a fillet steak, all day long. Last, but not least, Holiday Inn Accra Airport offers a wide range of services for the business needs of today’s busy
executive. The business centre, which is equipped with the latest and best office equipment, is open all day and is able to assist you with any secretarial requirements you might have. Maximise your time spent at the luxurious Holiday Inn and minimise your time in Accra traffic. We are only five minutes from the airport, and offer a free courtesy bus, upon demand. Experience and enjoy our warm Ghanaian Hospitality and you will keep coming back.
HOLIDAY INN ACCRA AIRPORT PMB CT97 Cantonments Accra, Ghana Tel: +233 302 740 930 www.holiday-inn.com Best of Ghana
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Best Western Plus Atlantic Hotel International Brand Hotel Opens in Takoradi “Oil City�, Western Region, Ghana 2014.
Best Western Plus Atlantic Hotel is a modern 100-bedroom hotel that is located in the prestigious Beach Road area of Takoradi. This newly opened property is perfect for the business and leisure traveller alike. With a choice of six different room types, there is enough to please anyone. All rooms have a perfect view of the Atlantic Ocean which is less than 1km away from the hotel. Queen-size beds, iPod docking stations, 39 inch LED TVs with 20 channels to choose from, free high-speed wireless and wired internet are standard in all rooms. There are eight Suites including two Presidential suites that have been designed for the modern traveller. The large and ultra-modern bathrooms come with both a Jacuzzi and shower. You can actually see the Atlantic Ocean, if you so choose, by activating the Smart Glass feature, while relaxing in your Jacuzzi.
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Three Penthouses located on the rooftop are out-of-this world and accessible via a private panoramic lift. The beautiful Atlantic Ocean mesmerises you through the penthouse’s panoramic view. Each has its own balcony and a private terrace, where you will have total privacy. Long stay guests may choose to stay in any of our two-bedroom modern chalets furnished with a living area and kitchenette. The Ocean View Restaurant and Bar offer you a breathtaking view of the Atlantic Ocean as you wine and dine in the most spacious and relaxed atmosphere. Join us in any of our buffet offerings where over 40 different items are served, or take your pick from a number of menus that
offer a choice of salads, sandwiches or main meals to satisfy every palate. Step out onto the terrace area which overlooks three swimming pools, a golf course, and the Atlantic Ocean’s deep blue waters and treat yourself to our coffee and dessert menu. The Canoe Restaurant and Bar, located by the pool, offers a choice of local and West African meals and grills. Spend the day swimming in our leisure pool or enjoy some laps in our 25-metre infinity pool located between the hotel tower and the chalets. To add to the value of your stay, there is a well-equipped gym for your use. A spa, sauna, massage parlour, beauty salon and tennis court are available. A nightclub, pub and casino will be
added for your pleasure, in the very near future. As a business destination, the hotel offers the largest conference facility outside the Capital of Accra. There are six conference rooms that seat a combined 1500 people and a vast pool area that can seat 1000 people. No matter how grand or small your functions are, the experienced and friendly staff will be delighted to host you.
For further information Tel: +233 31200 2700 +233 244 427777 or +233 285 268420 reservations@atlantichoteltakoradi.com bassem.toura@atlantichoteltakoradi.com www.atlantichoteltakoradi.com www.bestwesterntakoradi.com Best of Ghana
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Villa Monticello Boutique Hotel Winner of the World Travel Awards “Leading Hotel in Ghana” for the second year running!
Villa Monticello has won the coveted award of Leading Hotel in Ghana, from the “Oscars” of the travel industry for the second year in a row! Beating established names in the industry, proving once again that the best things - come in small packages! The opening of Villa Monticello in Accra’s exclusive Airport Residential Area, signals what is arguably the first luxury boutique hotel in Ghana. Luxurious without being ostentatious, elegant yet unpretentious, the beauty of Villa Monticello is surpassed only by the level of service that exemplifies the best of Ghanaian culture. Conveniently located in Airport Residential Area, Accra, Villa Monticello indulges guests with an unexpected boutique experience that embodies the style, personality and luxury found only in a oneof-a-kind hotel. With its stunning décor, hightech touches and individually customised suites tailored to meet guests’ varying needs, VM breaks the mould of the predictable chain hotel. Its sophisticated ambiance and thoughtful amenities unveil innumerable possibilities for business, fun and relaxation.
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The hotel features 14 stunning individually custom-decorated guestrooms – with an undeniable level of detail. From the rich, vibrant colours of the Marrakesh suite, through to the NYC skyline and downtown feel of the appropriately named Manhattan Suite, each is an “Experience in your own Tranquillity”. Deciding whether to stay in the serenity of the Aqua Verde or the majestic Kwame Nkrumah presidential suite, is not for the faint hearted! Rest assured - irrespective of choice, the luxury amenities in each guestroom are a constant: Acqua di Parma toiletries, iPod docking stations, flat screen TVs, wireless high-speed Internet, luxurious bathrobes and all cotton terry bath towels… just to name a few. The collection of suites is only part of what makes the Villa Monticello a gem. The hotel is also home to what has become one of the favourite neighbourhood restaurants – 1A. The 40-seater cocktail lounge and restaurant located on the ground floor of the hotel, keeps in line with the elegance that is synonymous with VM. Tastefully decorated
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with an intimate setting, walking into 1A feels like walking into your own private members’ club; with a menu that assembles a unique twist on international classics and local favourites. With stunning indoor and outdoor options, VM also offers exclusive and elegant spaces for both Business Meetings and Social Events. From the glass enclosed Terrace overlooking the tranquil swimming pool area, to the intimate “VIEW” (catering to smaller functions and meetings), both venues provide clients with the amenities and services that are in line with the hotel’s distinctive style.
“A home away from home” – the VM experience is sophisticated without being stuffy. Villa Monticello combines state-of-the-art luxury facilities with a commitment to service that shifts just about anything into the realm of the possible. VM’s aim is to set a new benchmark for the region – and their back-to-back awards for Ghana’s Leading Hotel from the World Travel Awards (“Oscars” of the travel industry), are a true testament to the fact that VM is a worthy member in the international luxury boutique arena.
xperience your own tranquility
Email: reservations@villamonticello.com Email: info@villamonticello.com Tel: +233 302 773477 Cell: +233 266 307 398 Best of Ghana
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Golden Beach Hotels “Uniquely Golden, Traditionally Ghanaian.”
Located on 30 acres of manicured green lawns, the La-Palm Royal Beach Hotel is a luxurious 159-room beachfront hotel located in Ghana’s capital city of Accra. The hotel is about 5km away from the Kotoka International Airport. From the moment you step through our doors, you are sure to be inspired by the unique design and facilities of La-Palm Royal Beach Hotel. Our rooms are laid out in chalet fashion, creating the feeling of a village complete with restaurants, pool, shopping mall and open air cafe-restaurant. The hotel boasts of three restaurants, namely: the Continental Restaurant, which caters for continental dishes; the Royal Dragon Chinese Restaurant, for Chinese cuisine; and Ghanaian Village Restaurant. Enjoy mouth-watering Ghanaian food by the Atlantic Ocean at the Ghanaian Village Restaurant and make it a point to be at our Sunday Family Lunch buffet. It is Accra’s favourite! The business traveller is also not left alone as we have a state-of-theart conference centre - the Homowo Conference Centre. The centre has function rooms for all manner and size of occasions; including an elegant ballroom for full gala dinners, conferences, seminars, congresses, exhibitions, special banquets and
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wedding celebrations. The facility has eight meeting rooms and three with movable walls, to make 11 rooms in total. Indoor rooms can host up to 350 people while outdoor hosts up to 3,000 depending on seating style. Take a dip at our spectacular poolside, the biggest in Accra; relax and take a bite at our Shawarma Hut while you enjoy drinking in our Sunken Pool Bar. It’s an escape from the heat. Equator bar at the La-Palm Royal Beach Hotel is the place to be if you want a hang out. Come have a taste of our unique wines and inspired cocktails and enjoy the soothing music from our DJ on Fridays and Saturdays. Join us every Wednesday and Friday for Happy Hour, where all drinks are half price with complimentary snacks. Also available are plasma screens broadcasting all exciting sporting activities. Our Kids’ playground provides the perfect haven for kids, with special care attendants ensuring a fun-filled time for your kids, with lots of activities including storytelling, swings, and boat rides etc. The La-Palm Royal Beach Hotel is indeed “One Hotel with Endless Possibilities”.
Tel: +233 302 215100 +233 302 215111 Fax: +233 302 771717 Email: lapalmres@gbhghana.net / groupsales@gbhghana.net www.gbhghana.net/la-palm
Busua Beach Resort is the home of the ultimate beachfront vacation destination located near Dixcove Beach, Ghana. Enjoy the beautiful, coastal view of the Atlantic Ocean while relaxing on your very own private terrace. These spacious beachfronting rooms offer complimentary WiFi, satellite TV and complimentary buffet breakfast, among several others. While visiting, enjoy a multitude of activities such as jet skiing, kayaking and tennis. Soak up the rays on the sandy white
beaches or cool down in any of the three outdoor swimming pools. With a tour guide, take a short 3km hike to Butre by walking along the beach and climbing a steep hill which offers an excellent view over the beaches of Busua, before treating your taste buds to great food at Busua’s beachfront Ghanaian Village Restaurant. Recreational Facilities • Abokwa: The resort’s very own private island which can be reached either on a Jet Ski or local canoe for your group breakfast on the island. • Two adult swimming pools and one kids’ swimming pool - overlooking the sea. • Children’s playground. • Beach facilities: The resort is located on an untouched stretch of golden sandy
With a direct ocean view and plenty of natural light, located in the midst of Ghana’s unique attractions, our Resort is one of the preferred venues for successful meetings and conferences in West Africa. Elmina Beach Resort is able to easily accommodate from 20 to 200 delegates and guests.
Our hotel features the following: • 102 luxurious rooms • 4 Conference rooms • 2 Restaurants • Business Centre • Tennis court – flood-lit • Squash court – air-conditioned • Basketball court – flood-lit • Multi Gymnasium • Two outdoor swimming pools • Nightclub • Jazz Club • 14km from U.C.C • 12 minutes’ drive to the Cape Coast Castle
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beach, ideal for fishing, volley ball, and a variety of water sports including surfing. Souvenir Shop with Ghanaian art, craft, gift items, and personal care, among others. Olympic-size tennis courts with flood lights. Snooker. Indoor Games.
Tel: +233 31 2093308 +233 31 2093373 +233 206388029 Fax: +233 31 2021858 Email: bbrsales@gbhghana.net / busua@gbhghana.net www.gbhghana.net/busua
• 5 minutes’ drive to the Elmina Castle • 35 minutes’ drive to the Kakum National Park • 1 hour 30 minutes’ drive to Wassa Dormama Rock Shrine
Tel: +233 244711913 +233 233711913 +233 544312370-5 Email: elbr@gbhghana.net www.gbhghana.net/elmina Best of Ghana
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The Oak Plaza Group of Hotels Acclaimed as some of the finest 3-star hotels in Ghana, the Oak Plaza Group of Hotels are distinguished by their exceptional services and impeccable facilities offering comfort, convenience and relaxation.
To complement awesome locations, the teams go to vast lengths to leave indelible marks in the hearts of all their guests. Guests enjoy a degree of uniqueness and individuality that is unparalleled. Each member of the team is committed to providing every guest with uplifting and unforgettable encounters of Africa. Oak Plaza Hotel East Airport - with 83 luxurious rooms dedicated to professional business and leisure travellers. Being in the “New Heart of the city� only 4km from Kotoka International Airport and surrounded by major financial institutions, the location makes the hotel ideal for business travellers with demanding schedules. Facilities include conference and incentive venues specially tailored for activities ranging from board meetings to product launches and presentations for up to 200 persons. The Hotel has free high-speed internet in all rooms and public areas, complimentary airport shuttle service, a wellness centre with a swimming pool and fully-equipped gym with a personal trainer to help you unwind. In the core of the luxurious and serene environment of the Hotel stands the Oak Gardens, well suited for weddings and functions up to 500 guests.
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Dining in West Africa has always been an experience in itself - especially at Oak Plaza Hotel. The renowned Boma - Nyama Choma evening, is a “must do” meal experience that bombards the senses with tastes, sounds and smells of Africa. The Lucida, a fine dining restaurant offers a wide variety of internationally styled cuisine, with a hint of exquisite traditional Ghanaian dishes with the Executive Chef blending the different cuisines with a dash of drama.
Oak Plaza Hotel East Legon - a boutique hotel with 12 rooms furnished in a themed stylish manner dedicated for executive business travellers, honeymooners together with travellers looking for an intimate, luxurious or quirky hotel environment. This “design hotel” with modern facilities including Wi-Fi internet, honesty bar, and daily laundry has rooms tastefully decorated to evoke the romance of true African hospitality. We pride ourselves in serving only
the finest cuisine passionately created by our inspirational chefs. A quiet environment with unsurpassed standards of hospitality and attention to detail for your stay in Accra - the city that never sleeps.
www.oakplazahotel.com Best of Ghana
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Chapter 2 Dining and Nightlife
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Ris t
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ante - Pizz r o
+233 24 426 4151
petermammamia@hotmail.com www.mammamia-accra.com
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MAMMA MIA Ristorante & Pizzeria The BEST Pizza in Town!
Known as the BEST pizza restaurant in Accra, Mamma Mia Ristorante & Pizzeria has been established for 12 years, since 2002, when this project started in Peter AbouChedid’s (the owner) mind. In the beginning everything started only to offer their family and friends the opportunity to taste a REAL PIZZA, and of course, quickly has become a huge success. With so much success Peter decided to start
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building this successful restaurant, which pleases everyone who enters in Mamma Mia. The artisanal oven which is used to cook the Pizzas was built by Peter 12 years ago and will last forever, providing all the clients the real taste of a homemade Pizza. In Mamma Mia, everyone from far away tourists to Accra residents find their home. From Tuesday to Sunday the team of Mamma Mia welcomes hundreds
Ris t
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ante - Pizz r o
+233 24 426 4151
petermammamia@hotmail.com www.mammamia-accra.com
of clients for lunch and dinner. With personal service and high-quality food as constant components of their visit, clients quickly become regulars. The grand outside patio combined with the inside area, has room for everything from romantic dinners to informal business meetings, after work drinks and big dinner parties. The Italian based menu offers a variety of lovely dishes suitable for daytime and evening. Mamma Mia Ristorante & Pizzeria team continuously strives towards excellence in their kitchen, out of respect
for the trade and because they think that their guests deserve nothing less. Every meal, small or large, is prepared solely with carefully selected products, from both local and international suppliers that, like them, believe in the value of high quality and great taste. The open pizza kitchen allows clients to follow the concentrated work of the chefs and any client who wants to enjoy a closer look is always welcome. But Pizza is not the only specialty Mamma Mia offers to their clients, we can also appreciate the fantastic and
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fresh seafood, such as Lobsters, Prawns and also fresh fish like Tuna, Squid among others, and Pastas, all with high superior quality. One of the most famous dishes is the Pizza Peter Pan, which is very well appreciated by the clientele, and we cannot forget the Grilled Mixed Seafood where you can enjoy the real taste of fresh seafood. The quality of the ingredients is a must and everything in the menu is worthwhile. Some examples you can appreciate at Mamma Mia Ristorante & Pizzeria:
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PIZZA Mamma Mia; Peter Pan; Margherita; Sea Food; Supreme; Vegetarian; Pepperoni; Calzone; Parma Ham, among others. PASTAS Spaghetti Bolognese; Spaghetti alla Napoletana; Spaghetti al Tonno; Mushroom Spaghetti; Penne Quattro Formaggi; Penne Creamy Sauce, etc. SALAD Caprese; Italian; Pollo; Tuna, etc. SEAFOOD Grill Mix Seafood; Grill Lobster; Grill Prawns; Grill Fish Fillet; Lobster Platter; Prawns Platter; Calamari, etc.
The ambiance and casual atmosphere is very cozy and the staff are very helpful and warm, providing you a very nice meal, with family, friends or even business. Mamma Mia can accommodate more than 100 people and for that we offer two different environments: outdoor with a very nice and attractive patio with good decoration, where you can enjoy the cocoa trees and the artisanal oven; and indoor, where you can have a more intimate ambiance with air conditioning and amazing decoration, always with the purpose to offer our wonderful Italian menu. Mamma Mia is located in OSU, probably the best area in Accra to go out for dinner or lunch, and it’s open from 18.00h from Tuesday to Saturday and from 12.00h on Sundays.
Tel: +233 24 426 4151 Email: petermammamia@hotmail.com www.mammamia-accra.com Best of Ghana
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La Chaumière Restaurant French-Mediterranean star of Accra La Chaumière Restaurant offers one of Accra’s best dining experiences. The restaurant was established in 1992 and is currently well-managed by Mr. Ahmed Hamdi, who is ever at the service of patrons. He manages a friendly and capable staff complement.
Not only is La Chaumière renowned for its impressive quality food offerings, but its convivial and homely atmosphere which manages to combine the modern as well as the classic. La Chaumière Restaurant-Accra is the place for romantic tête-à-têtes as well as business lunches and dinners. The Restaurant has served VIP patrons including former U.S. President Mr. Jimmy Carter, former U.S. First Lady Mrs. Bush, former Ghana Presidents such as Mr. John A. Kufuor and John Jerry Rawlings, foreign Ministers, and other official delegations. The sophisticated FrenchMediterranean dishes have been luring in the most discerning diners in Accra for many years. The complexity of the unique flavours is created through a careful introduction of North African nuances. A great way to start the afternoon or evening is with a drink at the bar served with peanuts and olives. The restaurant lends itself well to a three-course dining
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experience – often ending up feeling like an authentic long Mediterranean feast. La Chaumière offers a wide selection of starters, as well as a varied seafood and meat menu. Fresh and interesting specials regularly appear. Delightful dishes include lobster tails in ginger butter, plump and juicy shrimp cocktail, grouper fish with harissa and mint yoghurt, as well as the classic French cuisine dishes including crispy Nicoise salad and thick and fragrant onion soup au gratin. Meals are accompanied by a selection of vegetables including steamed vegetables, creamed spinach and sautéed potatoes. Profiteroles and crème brûlée are some of the favourite dessert options. La Chaumière Chefs are consistent in offering patrons signature dishes which always delight. Good quality wine is available on the extensive wine list – which offers up a selection of French, Chilean and South African wines. La Chaumière is very popular for lunch and dinner and it is always advised
to book ahead to avoid disappointment. The restaurant is adorned with bright and warming décor, noted in colourful artwork which decorates the walls. The overall experience qualifies La Chaumière as one of the best restaurants in Accra. La Chaumière Restaurant-Accra is only open for Dinner on Saturdays from 19.00 to 23.00. Weekly opening hours are from 12.00 to 14.30 and the restaurant is closed on Sundays as well as for the month of July. Welcome to international and business travellers; American Express, Visa and MasterCard are accepted. Take-away
services are available but delivery is not offered. La Chaumière does offer catering services for functions and events. The restaurant seating capacity is for a maximum of 80 guests.
215 Liberation Road – (across from British Airways & Woolworths) P.O. Box C2281 Cantonments, Accra Email: accralachaumiere@gmail.com Tel: +233 302 772 408 +233 244 802 013 +233 244 209 217 Best of Ghana
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Chapter 3 Travel and Tourism
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Beaches of Ghana Some of the most evident attractions of Ghana are its picturesque beaches. The country’s coastline is known as The Gold Coast and its golden sandy beaches are testament to this name. Many of the most popular beaches are found around the country’s capital, Accra.
The beaches east of Accra are typically quieter with not as many tourists. This means that visitors are more likely to experience authentic, hassle-free social interactions with locals. From busy tourist beaches, to paying beaches, to beaches humming with cultural activity, to private and tranquil beaches – there is a seaside experience to cater to any visitor. It is important to remember that many beaches are frequented by working fishermen and there may also be strong rip tides. Always ask locals first whether a beach is safe for swimming. Beach Resorts • Alaska Beach • Busua Beach • Cocoloco Beach • Coconut Grove Beach Resort
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• • • • • • • •
Kokrobite Beach Resort Korle Beach Resort La Pleasure Beach Manet Paradise Beach Resort New Coco Beach Resort Next Door Beach Resort Ningo-Prampram Beach White Sands Beach Resort
Labadi Pleasure Beach – the traditional beach experience A public beach, Labadi Pleasure Beach is located in La, at the western edge of Accra. Blessed with a 3km-long beachfront and strong winds, this beach offers a wide variety of activities. The wide expanse of sand lends itself to Frisbee, football and beach volleyball. There are adequate changingroom facilities, restaurants, snack bars and shower rooms.
There is an entrance fee for this beach and your money gets you a pristine beach which is regularly cleaned and maintained, as well as a wide variety of bars and restaurants. Entertainment by musicians, performers, acrobats and cultural dancers regularly take place. There are always vendors selling local crafts. Kokrobite beach village – the party beach experience Kokrobite is a quirky beach town with lots of variety. It is known as a home for all reggae lovers and Rastafarians. There is more of a party atmosphere than other beaches outside of Accra. Located about 27km west of Accra, Kokrobite beach is popular with beach lovers looking for a rich tropical paradise and pristine beaches.
A favourite with locals and visitors are the bonfire celebrations at night, comprising of drumming, singing and dancing. Its spectacular views and serenity, with a backdrop of dramatic hills framing the beach, makes this large beach one of Ghana’s most scenic. Ada Beach – the scenic seabird experience The coastal town of Ada Beach is 100km east of Accra, located at the estuary of the Volta River. Its extensive sandbanks have become a nesting ground for seabirds as well as endangered marine turtle species. This picturesque beach is perfect for water skiing, fishing and water sports such as yachting – with a marina close by. The sand merging with river and sea provides spectacular scenes.
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Cocoloco Beach – nature beach experience Cocoloco beach at the Volta Estuary is a breeding ground for sea turtles and a sanctuary for estuarine birds. Located near Ada east of Accra, this beach is perfect for beach and nature lovers alike. About one hour out of Accra, Cocoloco marks the point where the Volta River spills out into the Atlantic Ocean. This is an ideal natural environment renowned for its large variety of sea turtles. Fete – the secluded surfers’ experience About one hour west of Accra is this quiet beach which is seldom visited. Fete town is perched on a hillside with fantastic views sloping down to the two sandy beaches. The fishing village of Senya Beraku is located nearby and is home to the Fort of Good Hope – which is a small, less visited attraction. Fete Beach is the closest to Accra that is suitable for surfing.
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Elmina Beaches – the postcard beach experience The beaches around Elmina are some of the most beautiful beaches along the West African coastline. The powerful waves meet the shore which is fringed by a wide avenue of palm trees, creating the perfect beach scene. The beach is perfected with a great view of St. George’s Castle. This clean beach has no entrance fees and no loud music. Its tranquillity is best enjoyed from under the shade of its towering palms. Busua Beach – the remote beach experience The expansive sands of Busua Beach are located about 45km west of the port city of Takoradi in Ghana’s Western Region, around 5½ hour’s drive from Accra. It has cool night breeze, clear water and a welcoming atmosphere. The litter-free beach stretches for miles and its remote location ensures it remains free of crowds.
Ankobra Beach and Awangazule Beach – the relaxing beach experience These scenic beaches are located near the coastal village of Axim, which is two hours west of Takoradi. The solitude of these clean, quiet, palm-lined beaches offers an experience of ultimate relaxation. Misty Beach – the fishermen’s experience Misty Beach is just outside of Accra on the way to Tema - off the tourist-track. Hordes of fishermen make a daily early morning pilgrimage to Misty Beach in search of a great catch. Alaska Beach – the campers’ beach experience Alaska Beach, on the shore of the Gulf of Guinea, offers a great escape. It also offers shower and camping facilities, as well as Ghanaian food on demand.
www.ghana.travel easytrackghana.com Best of Ghana
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Royal Air Maroc Deeply African
Royal Air Maroc (RAM) is the flag carrier of Morocco and the country’s largest airline company with majority shares owned by government. Its headquarters are in the grounds of Casablanca-Anfa Airport and it operates an extensive domestic and regional network within Morocco as well as scheduled international flights to Africa and Middle East, Europe, North and South America. It also provides chartered flights on demand that include Hajj services. In the 55 years of its existence, RAM has
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invested considerably in the renewal and modernisation of its aircraft. In 2013 it received the 50th addition to its fleet of aircraft, the Boeing NG 737, making the carrier one of the youngest and most dynamic fleets on the continent with a mean fleet age of 6.6 years. Royal Air Maroc is among the top 10 airlines in terms of punctuality with a score of 84% for its punctuality rate. In September 2013, the International American Academy of Hospitality Sciences (AAHS) awarded the
carrier the coveted International Five Star Diamond award. RAM is Africa’s second largest carrier company in terms of turnover and is a leader in West Africa; the company is also ranked third in Africa in terms of number of passengers transported. The Casablanca hub is ranked first in Africa, second only to Paris in terms of linking Europe to West Africa. The carrier has an exciting network of routes worldwide with over 80 locations, 1,500 weekly flights worldwide; 30 direct flights from Casablanca, with over 4200 weekly connections from Casablanca between Africa and the rest of the world. Nine in every 20 passengers pass through RAM’s Casablanca hub to Africa. Royal Air Morocco confirms its dynamism by amplifying the actions of partnership with some countries of subSaharan Africa and becomes official carrier of Biennial of Contemporary African Art in Dakar (Dak’art), MASA (Market Performing Arts African) in Abidjan, and the FESPACO (Ouagadougou Panafrican Film Festival). Language is not a barrier on RAM flight thus making RAM the true continental Airliner in Africa by all standards and providing the best air travel into and from Africa. ROYAL AIR MAROC, the Wings of Morocco soar even higher
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YOKS Rent-A-Car YOKS Rent-A-Car is a brand name and a subsidiary of YOKS Investments Limited - a registered and licensed service provider in the Car Rentals and Tourism sector of Ghana.
Your reliable choice for safety and comfort on the road
OF THE YEAR 2012 (ALLIED AND SUPPORT SERVICES). • 6th Ghana Business and Financial Services Excellence Awards (GOLD CATEGORY), organised under the auspices of the Ministry of Trade and Industry. • Ghana Tourism Authority (GTA) National Tourism Awards 2013 for Best Car Rental Company for the year 2013. With its dedicated and professional services, YOKS continues to grow with success that is built on service delivery and satisfaction of customers. As part of the company’s vision to be the reliable leader in the car rentals, travel and tourism sector, we deliver a world-class service to all our cherished customers. With their highest safety and comfort in mind, which is in line with our mission statement, we prove this to our clients with excellent service at all times through competent and professional staff. Contact us We can be contacted at the concierge desk of the Movenpick Ambassador Hotel and located on the 3rd Lane of the Osu Oxford Street, next to Ramona Clinic. For more information visit: YOKS Rent-A-Car on Facebook, Twitter, Utube and Google plus.
The company provides services and expertise that include: • Car Rentals, • Fleet Management, • Driver Personnel Outsourcing, • Meet & Greet at the Airport/ Protocol Arrangement, • Security Escort, • Tours Packages, • Vehicle Detailing.
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YOKS have been providing professional transportation services for blue chip companies since our inception about 12 years ago. Safety, reliability, reputation, and integrity are some of the hallmark qualities of YOKS. YOKS Rent-A-Car recently received three prestigious awards namely: • Charted Institute of Marketing (CIMG) Awards for HOSPITALITY FACILITY
Email: Info@yoksghana.com Cell: +233 (0) 540 614 545 +233 (0) 242 779 946 –(24 Hours) Head Office Lines: 0302 998 805/ 0302 953 896/ 0302 946 386 (8:00am -5:00pm) Movenpick Office Line: 0302 911 000 Ext. 8900 www.yoksghana.com
Baff-Sa Car Rental Objective To provide high time and quality car rental and transportation services, which are Affordable, Befitting and Classic (ABC). As a vehicle rental and sale company, Baff-Sa adheres strictly to the regulations of the Drivers and Vehicle Licensing Authority (DVLA) and Ghana Tourist board. Quality of Service Our pride at Baff-Sa Car Rentals is the unbeatable quality of service we provide. We provide you with: • Comprehensive Renting Insurance, • Competent Drivers, • Brand New Models, • Cars that afford you Safety, Durability, Elegance and Speed. Customer Service Our Management team has an excellent record in the car rental service in Ghana. You can expect to interact with personnel with over 10 years of experience in the rental industry in Ghana, who are ready to provide you professional and hassle-free customer service.
Baff-Sa Car Rental is a modern transport and business service provider, with stints in car sales and rentals and outsourcing services to both individuals and corporate bodies in Ghana. Baff-Sa Car Rental also has experts who deal in imports and sales of vehicle parts. The company prides itself in providing quality vehicle rental services and highstandard personnel outsourcing to its entire customer base. Our services include: Car rentals, Car sales, Sale of vehicle spare parts and accessories, Pick-up services, Recruitment and Training of drivers.
Vision To provide high-quality transport service and be the leading transport and business service provider in Ghana as well as across the borders of Ghana; basically meeting transportation needs which are ‘Affordable, Befitting and Classic’ (ABC). Mission To ensure that all needs related to transportation are met by rendering quality service to both individuals and corporate bodies.
Management Team At Baff-Sa Car Rentals, we provide you with a trusted and excellent rental management. Our General Manager, Mr. Daniel Asare, has been in the car rental and transport business in Ghana for over 15 years. He worked as the Chief Transport Officer for one of the leading transportation companies in Ghana and also has many international transportation experiences. Mr Baffour is available to talk to you on all your needs to ensure you get the best service. Richard Appiah, the Account Officer, holds a Degree in Accounting and is on top of the records and accounting work of BaffSa. The standard accounting practice is ahead and proper books of account are kept. Emily Samah, the Human Resource Manager, and Juliana Naadu Tetteh, Compliance and Customer Service Manager, are there 24/7 to respond to your complaints. Our Professional Drivers have been groomed to add more value to your car rental and transportation experience in Ghana. They have extensive driving experience within Accra, Ghana and other African Countries. Our management team are psyched and ready to provide for you.
Email: info@baffsarentals.com Hotline: +233 204 661 937 www.baffsarentals Best of Ghana
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Leasafric Ghana Ltd (Franchisee For Hertz In Ghana)
Leasafric Ghana Ltd, a previously 100% Ghanaian-owned company, commenced business in August 1994, as a non-bank financial institution licensed by the Bank of Ghana to carry out the business of leasing and provision of ancillary services. It has remained for years one of the most profitable leasing companies in Ghana.
LEASAFRIC GHANA
is not affected by the fluctuations on the cost of vehicle or interest rates in the market during the period of the lease.
The company is owned by a combination of Ghanaian individuals and C & I Leasing PLC (the only leasing company listed on the Nigerian Stock Exchange). Leasafric also has the franchise to operate Hertz Car Rental in Ghana (Hertz is one of the #1 Car Rental companies in the world). Services include • Operating Leases: Fleet Management Services – Services cut across various sectors of the economy, Oil and Gas sector both upstream and downstream, Telecommunications, Financial organisations, FMCGs, staff bus scheme, School bus etc. • Finance Leases for Corporate Clients, SMEs. • Rental of Heavy Equipment like Cranes and forklifts. • Car rental on short and long-term basis - through the acquisition of Hertz Franchise, Leasafric is able to cater for customers who require vehicles on a need basis. Vehicles include Salon cars, SUVs, 4X4/pick-ups for off-road movements, Luxury cars, and buses for weddings and church programs. • Personnel Outsourcing. • Other ancillary services. Leasafric offers finance options ranging from 24 – 48 months depending on:• Perceived risk;
• Customer preference; • Funding Structure. Benefits of Leasing • Cashflow Relief - The negligible initial capital outlay required from Lessee and the fixed repayments tied to cashflow patterns help to ease cashflow constraints on the capital budget. Capital can then be employed for other profitable purposes. • It enhances Return on Capital EmployedROCE (Increases Profitability). Operating Lease is usually referred to as “the offbalance sheet financing method”; leasing enables lessee to use productive assets without increasing its asset base. • Increased productivity as leasing will enable the lessee to focus on their area of core competence. • All rentals paid on operating lease are tax allowable expenses. This helps for better tax management. • Reduction in downtime because with operating lease, there will always be a replacement vehicle to hold forth. • Cost of maintenance is reduced in operating lease. • Transfer of the risk of loss. • In Finance lease, your cash savings can yield a return which fights inflationary pressures. You lease and pay when you use the equipment. • Through leasing, you can have fixed costs in your budget. This means that the Lessee
Other services include • School runs – We can provide school shuttle as well. • We provide Cross border rental, so we can take you from Ghana to neighbouring countries if required. • We provide airside Meet & Greet. • Arrival & Departure Assistance for those companies who do not want their staff to go through the immigration hassles. • We have partnerships to provide you with Escorts both armed and unarmed for those who require extra security. What makes Leasafric Outstanding? • Strong pool of expertise that has vast experience in leasing. • Franchise Hertz which is of one of the biggest car rental companies in the world. • Services are flexible and tailored along the needs of our customers. • Partners of C & I Leasing PLC, which is one of the biggest leasing companies in Africa. • Leasafric is known for her exceptional service. A major selling point is excellent service delivery through the years. • A Health & Safety policy which guides us and this makes our Drivers very professional. • Partnerships with Auto dealers and workshops all around Ghana, this enables efficient service delivery. • All vehicles are fitted with GPS tracking and this ensures safety and security at all times.
57 Osu Badu Street Plot No. 6 Airport West, Accra – Ghana P.O. Box Ct2430, Cantonments – Accra Tel: +233 302 780901/3 Fax: +233 302 776373 www.leasafric.com Best of Ghana
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Chapter 4 Luxury Lifestyles
ACCADGROUP Driven by Passion
ACCADGROUP Driven by Passion
Accad Group is one of the leading companies in Ghana with dealership for some of the world‘s most prestigious automobile brands. From it’s small beginnings, the first company within the group, Auto Parts Ltd started off with the sale of spare parts in 1941 and eventually won the authorised dealership for Nissan in Ghana in 1959. Currently, the company sells over 12 different models of Nissan. With its 82 bays, the largest in the automobile industry in Ghana and a combined workforce of experienced engineers and technicians, Auto Parts offers effective spare parts sales and servicing to thousands of clients in Ghana and
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within the sub region. Auto Parts Ltd also has dealership for Mercury Marine Engines and Accessories. Universal Motors Ltd, the second company within the Accad Group is the sole authorised distributor for Volkswagen vehicles in Ghana. Since 2005, the company has launched over a dozen Volkswagen models and won a significant market share, witnessing the huge popularity the German brand has gained in Ghana. The company offers a large range of Volkswagen vehicles for sale, supported with world class After Sales Service. Universal Motors Limited replicated it‘s success with Porsche vehicles, being
the sole distributor in Ghana for this prestigious brand since 2009. In February 2011, Universal Motors launched Porsche Centre Accra, a faculty fully compliant with Porsche’s high international corporate standards. Since 2011, Porsche Centre Accra has launched quite a number of Porsche models in the country. Accad Group is a major contributor to the Ghanaian economy providing employment for hundreds of Ghanaians and internship opportunities for those interested in acquiring practical knowledge to enhance their professional development.
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Chapter 5 Training and Education
Business Engineering
B E S T Technology T
Science
Theology -
Queen of all Sciences
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Innovation Diversity Excellence
I D E A S
Appreciation Speed
TATION RE-ORIEN Best of Ghana
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Regent University College of Science & Technology (RUCST)
Alumni Views
Full Name: Raymond Asante-Appah Program of study and specialisation: BSc. Computer Science Current place of work: AdrayGh Ltd Being a RUCST student: Enrolling with Regent has proven to be one of the most pivotal decisions I’ve taken for my career and future. Studying as an evening student easily fit into my schedule working full-time and has allowed me to quickly incorporate new skills and technologies into my professional work. Instructors are innovative, supportive, and knowledgeable professionals who have expanded my knowledge in the use of technology in both the classroom and workplace. The new skills I have learnt are transferable and allow me to tap into my fullpotential as a professional in the IT field. Message to prospective students: I will advise prospective and continuing students to take their lectures seriously and indulge themselves in every activity the school organises for they are golden. Prof. E. K. Larbi, President and Founder of Regent University
Message from the Founder and President Welcome to Regent University College of Science and Technology (RUCST), a place where lives are shaped, and destinies are formed to impact generations. We are committed to raising visionary, ethical and dedicated passionate leaders to contribute positively to the African renaissance. As the African renaissance gradually builds momentum, we at RUCST are determined to preparing and equipping our students to fully take up their rightful roles as responsible citizens across the continent in whatever role they may see themselves. As an institution, our insistence is that our graduates must be different; for if certificates and degrees alone can transform Africa, the continent will not be where it is at the moment! At RUCST, we place strong emphasis on theory and practice, and on character formation, aiming at producing well rounded and well grounded graduates,
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with strong ethical grounding. Our relatively young and dynamic faculty, are complemented by seasoned, highly qualified and experienced professors from around the globe. We have state-of-the-art teaching and learning facilities. All hands are on deck for the construction of our ultramodern, purpose built campus, which will undoubtedly support our strategic vision of expanding our capacity, and sealing our position as a world-class institution within the shortest possible time. We are convinced that this project, when completed, will consolidate our position as a key player in Business, Engineering, Science & Technology (BEST), and on Theological research and education. As you go over the pages, I trust that you will explore ways and means of partnering with us. I personally invite you to visit our website, call us, or come and visit with us. Africa is on the mind of Regent-Ghana; the future is bright! Come and explore with us!
Full name: Daisy Christine Lartey Program of study: Business Administration (E-Commerce Specialisation) Current place of work: National service at Enterprise Life (Insurance). Being a RUCST student: Studying at RUCST has influenced my current job in the sense that using Microsoft Suite is a major component of my job specification. At RUCST, learning how to use Microsoft Suite was a must. Each student, no matter the course had to have the basics, Excel, Power point and Access at their fingertips. RUCST has also influenced my spiritual life tremendously. Punctuality is something I cultivated at RUCST. It has really helped me in the corporate world. Message to prospective students: My message to prospective students is that support from tutors is really good at RUCST. I have applied all the techniques learnt from my tutors to my work role and it has come a long way to help me and therefore they should grab this opportunity and make the best out of it.
Mission and Vision Every generation has the responsibility of confronting its present challenges; it is our ability to confront our present challenges that will create for us a world we desire. Regent-Ghana’s mission is to educate and enlighten a community of learners at a distinctive progressive African Christian University, which is dedicated to preparing highly-qualified students in Science and Technology application for holistic socioeconomic development and spiritual renewal. We envision becoming a leading, cutting-edge University in Africa, producing a purpose-driven human resource with science and technology expertise to function as change agents in our competitive global environment. As Ghana and Africa search for answers for developmental challenges, all stakeholders have a duty to make significant contributions to making Africa gain a 21st century push towards its social dream and economic development. In this regard, the higher education sector will have to be the nation’s pacesetter in innovation and a major player in capacity building. Regent University College of Science and Technology is thus playing its role in preparing graduates who will rise to meet Africa’s scientific and development challenges of the 21st century. The commitment to effect change is enshrined in our IDEAS acronym - Innovation, Diversity, Excellence, Appreciation, and Speed. These core values influence everything we do at RegentGhana. Regent-Ghana aims to combine theory with practice, and academic training with technical know-how. Hence, it tries to integrate computing into all non-computerrelated science programmes, so as to give graduates a competitive edge in the job market. In addition, it strives to instil a ‘can do’ spirit in students to enable them to succeed in the business world. “Regent-Ghana encourages start-up entrepreneurs,” Prof. Larbi explains. “As a result, we have students and alumni who are
innovators of products and services and are making headway in Ghana’s technological, manufacturing and media industries.” Five-year Strategic Plan Regent-Ghana has an ambitious plan of increasing student enrolment levels from its current population of about 1,700 students to over 8,000 students by 2017. This projection is underpinned by the idea that when the University completes its Ultra-Modern permanent campus, more programmes will be introduced with resulting increases in student numbers. The construction of the permanent campus is expected to begin in earnest in 2014. The entire Regent Community is very excited about its future as we strive to develop a new generation of leaders who are committed to solving Africa’s challenges. International Linkages Regent-Ghana is part of the global village where universities can no longer operate in isolation. We are positioned in one of Africa’s most politically stable and culturally friendly countries. Our intercultural focus and sense of diversity underlines our effort to establish several international academic allies and agreements all over the world. It is our aim to continue to create diverse opportunities for our students to study abroad as part of their degree programs, in order to help them gain exposure to other cultures as they appreciate their own culture. Our international faculty experience broadens their horizon, increases their self-confidence and enhances their employability. Our institutional linkages seek to promote: • Joint Educational and Research Activities • Exchange of Academic Materials and Academic Publications • Exchange of Faculty Members for Research, Teaching and Community Engagement • Exchange of Students for Study and Research
RUCST international affiliations:
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Schools & Departments RUCST is accredited by the Ghana National Accreditation Board of the Ministry of Education to run both undergraduate and postgraduate programmes in science and technology, business and social sciences. Regent-Ghana has grouped its programmes under five main schools: • School of Informatics, Engineering and Technology (SIET) • School of Business and Leadership (SBL) • Faculty of Arts and Sciences (FAS) • Regent Graduate School • Regent Institute of Languages and General Studies SCHOOL OF INFORMATICS, ENGINEERING & TECHNOLOGY (SIET) Department of Informatics • BSc. Computer Science • BSc. Information System Sciences • BSc. Instructional Technology Department of Engineering B.Eng Applied Electronics and Systems Engineering with options in:• Telecommunications • Instrumentation • Computing SCHOOL OF BUSINESS AND LEADERSHIP (SBL) Department of Accounting and Finance • BSc. Accounting and Information Systems • BSc. Banking and Finance with languages • BSc. Economics with Computing;
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• Bachelor of Business Administration (BBA) e-Commerce option Department of Management Studies BSc. Management with Computing Options: • Human Resource Management • Marketing Management Regent Business Development Centre • Short-term courses (Certificate programmes) • Airline Passenger Handling, Ticketing and Reservation • Supervision • Small Business Management • General Supervision • Oil and Gas Management • Consultancy Services • Entrepreneurship Training Regent Centre for Leadership and Governance • Certificate Programmes • Postgraduate Programmes FACULTY OF ARTS AND SCIENCES Department of Theology and Ministry • Certificate in Church Ministry and Leadership • Bachelor of Theology with Management Department of Psychology & Human Development • BSc. Human Development and Psychology Centre for Studies in African Development Regent Graduate School • MSc. in Statistics
SBE constitutes 69% of the overall population
• Master of Business Administration (AMBA Accredited (MBA) • MSc. Human Development and Psychology • Master of Electrical Engineering and Information Technology • Master of Theology • Master of Divinity Regent Institute of Languages and General Studies • Centre for Language Studies: »» English »» German »» French »» Chinese (to be added) REGENT LEARNING CENTRE Regent-Ghana Future Programmes Regent-Ghana plans to add the following schools and programmes to its current schools and programmes: School of Architecture and Planning Department of Planning BSc. Planning Options: • Development Planning • Human Settlement Planning Department of Building Technology • BSc. Building Planning Options: »» Construction Technology & Management »» Quantity Surveying & Construction Economics
Certificate Programmes Geographical Information Science and Technology (GIS)-options: • Analytical Methods • Cartography and Visualisation • Data Modelling • Data Manipulation • Organisational and Institutional Aspect • Design Aspect Department of Informatics Certificate courses: • Web Design • Digital Design • Multimedia Design • Cisco Certifications School of Medical and Allied Sciences • BSc. Nursing Specialisations: »» Public Health »» Midwifery »» Psychiatric - Mental Health Nursing »» Paediatric Nursing »» Critical Care Nursing Diploma Programmes • Radiologic Technician • Respiratory Therapy • Laboratory Technician • Certified Nurse Assistant • Phlebotomy
11%
25%
14%
3%
47%
Bachelor of Administration (E-commerce) 25% Accounting and Information Systems 14% Banking and Finance 3% Economics with Computing 47% Management with Computing 11%
SIET consitutes 25% of the overall population
56%
16%
1%
Applied Electronics and Systems Engineering 16% Computer Science 1% Instructional Technology 56%
FAS: constitutes 6% of the overall population
27%
83%
17%
Certificate Programmes • Healthcare Management • Health Advocacy
Department of Real Estate • BSc. Estate Management Options in: »» Land Economy »» Real Estate Financing
Other Diploma Programmes • Fashion Design and Décor • Rural and Urban Community Development
Department of Engineering Degree Programmes • Biomedical Engineering (BEng) • Mechatronics Engineering (BEng) Diploma Programmes • Oil & Gas Engineering • Industrial Electrical and Electronic Technology
Other Certificate Programmes • Airline Passenger Handling, Ticketing and Reservation • Supervision (option) • Small Business Management • General Supervision • Oil & Gas Management
27% Information System Science Human Development and 83% Psychology 17% Theology and Management
Tel: +233-0302 972850 972851, 662885, 662701 +233-0302 324541, 324566, 325066. Fax: +233-0302 662531 webmaster@regentghana.net or info@regentghana.net or admissions@regentghana.net www.regentghana.net Best of Ghana
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Pentecost University College (PENTVARS) – “Developing the SPIRIT, MIND & BODY”
Our core mission is to teach those who wish to learn, learn from those we teach, foster research and original thought, and, through our students and faculty, disseminate knowledge and transmit values of responsible civic and intellectual behaviour. The Pentecost University College (PentVars) is Private Tertiary Institution registered with the Office of the Registrar General, Accra. The University is a non-profit co-educational Institution founded by the Church of Pentecost (COP) to provide sound Christian-based tertiary/higher education to raise upright leaders to serve the nation and the church. Brief History Pentecost University College is a Mission University established by the Church of Pentecost. It evolved from The Pentecost Bible College which initially trained only Lay Leaders and full time Ministers for the Church.
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Founded in 2005, the Pentecost University College is one of the leading privately owned Institutions of Higher learning in Ghana in terms of the range of programmes and tutoring modes. From an initial 158 student enrolment in May 2005, the University currently has a total student enrolment of a little over 3,800. Pentvars has the vision of empowering its students through innovation in teaching and learning to make impact in their generation and for posterity. To achieve this goal, the Management of the University currently has put together a strong faculty to achieve this goal. Our training programmes are geared towards giving students a holistic training which captures their Minds, Body and Soul. The University through partnerships with sister Universities both home and abroad have created platforms for students and faculty to explore various opportunities in the educational sector. Currently affiliated to the two biggest Universities in
Ghana, the University of Ghana and the Kwame Nkrumah University of Science and Technology, our focus at Pentecost University College, is to learn as much as we can so we impart into our students and future generations. Academic programmes The objective of the University is to produce world-class human resource to meet the demands of the country’s development through dissemination of knowledge, quality learning, research and training. The Institution currently runs three faculties: Business Administration; Engineering Science and Computing; Theology and Mission. The University over the past years has produced about 1500 Alumni who are all doing well in various portfolios in industry. All Academic programmes are offered in English across our three campuses. Courses are currently offered at the Certificate, Diploma,
Undergraduate Degree and the Masters level. In order to respond to the national development needs of Ghana and the African continent at large, the University has introduced three flagship Master of Commerce programmes in the Areas of Taxation, Micro finance and Applied Accounting. These Master of Commerce Programmes are aimed at providing expertise in the areas of Taxation and
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Accountancy for the development of the Country. The University College currently offers postgraduate courses in the areas of Business Administration leading to the award of an MBA in Marketing, Finance, Project Management, Logistics & Supply Chain, Entrepreneurship and Human Resource Management. The University also in partnership with the Buckinghamshire New University of UK runs an MSc. International Accounting and Finance Programme. Pentvars also runs 15 undergraduate programmes in Business Administration, Science, Communication Studies and Theology. The University will soon commence programmes in Engineering and Technology. The Pentecost University College runs three Academic sessions on a daily basis. The reason is to make quality education accessible to all. School is opened in the evenings and weekends to make room for workers who cannot be in school during the day to also have a taste of University Education. The Evening and Weekend School (EWS) coordinates activities of this school. During such sessions, the University’s library is opened for students who want to do some reading and research. Research & Development Pentvars researchers collaborate with international Universities and research organisations to conduct research across all disciplines. Students benefit immensely from such research activities conducted in the University. The University has instituted an Interfaculty Research Seminar for the
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University Community. The Seminar is used to discuss research conducted by members of the Faculty. International Community The University is internationally represented. With a total of 10 African countries fully represented in the University, the University hopes to build on this to make the University culturally diverse.
Students’ Representative Council (SRC) which is the main intermediary between Management and the students, faculty and administration. The aim of the SRC is to represent the interest of the students in making their dreams at Pentvars met. The International Students are also fully represented on the Student Representative Council.
Mentorship and College Assembly The Management of the Pentecost University College having the interest of its students at heart has instituted a platform where students are mentored by Faculty Members and Peer Mentors. This is a forum where students with special needs are attended to during these interactions.
Campuses The Pentecost University College currently has three campuses across the country. The main campus is in the suburb of Accra, Sowutuom which falls under the Ga Central Municipal Assembly. The Graduate is located in Central Accra, Labone. The third and final campus is located in Agogo, Ashanti Region.
Student Life The Pentecost University College has a vibrant student governing body through the
Visit the Pentecost University College at: Pentecost University College, Sowutuom – Accra, off the Kwashieman – Ofankor route.
Pentecost University College P.O.Box KN 1739 Kaneshie – Accra Tel: +233 0302 417057/8 Fax: +233 0302 417064 Email: info@pentvars.edu.gh www.facebook.com/pentvars www.pentvars.edu.gh Best of Ghana
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DPS International Ghana ‘Service Before Self’ is the philosophy of DPS International Ghana and thereby it values the uniqueness of every child and is committed to harness the true potential of each and every child entrusted in its fold. The sole aim of DPS International Ghana is to cater to the needs of the children of Ghana and its neighbouring countries. makes history in the Spelling Bee 2013-14 at the National Finals in Ghana with a clean sweep of the top three positions
KHUSHI JESWANI
CHAMPION Participating in the Scripps National Spelling Bee in Washington D.C. in May 2014
VISHAL THAKWANI
1st Runner UP Topper in Vocabulary Round in Regional (100%) and National Finals
DESTIN NANA KOJO ELLIS 2nd Runner UP
Congratulations Winners on bringing this distinguished honour
Quality education is the hallmark of DPS international The rich communicational environment and state-of-the-art facilities at DPS Ghana nurtures creativity and critical thinking in each child. A variety of successful innovations exists in the school. Every child in DPS Ghana receives the special attention of teachers, which truly inculcates confidence, self-esteem and pride in each one of them. The inception of DPS Ghana, in the year 2010, heralded an era of quality education and learning, aiming for excellence, by providing holistic, modern and comprehensive education right from class Nursery through futuristic technology of teaching. It certainly was the zeal of a philanthropist, Mukesh Thakwani who was urged with the noble vision to champion the cause of education in Ghana that could transform the solitary vastness of eight acres of land into a bustling paradise of education.
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Popartic / Shutterstock.com
to chase their dreams and shapes them to be socially responsible, morally healthy and productive citizens of this world. The hostel of DPS Ghana is a home away from home which caters to the needs of all the boarders by providing them with an excellent standard of accommodation and state-of-the-art educational and sporting facilities. The House Teachers are so involved in the welfare and the well-being of the boarders that they feel as safe and secure as they are at home. The balanced diet, hygienic ambience, ample opportunities to pursue one’s hobbies and interests, play fields of international standard, study hours supervised by the house teachers, disciplined life and comfortable rooms are all the salient features of the hostel which provide the boarders with a platform for lifelong bonding. The state-of-the-art and abundantly equipped Physics, Chemistry, Biology, Mathematics, Computer Science and Language Laboratories cater copiously to the students of junior, middle and senior school. They provide firsthand experience and furnish the students with avenues for experimentation and learning by doing.
Excellence in academics is the hallmark of any good institution and the Fraternity of DPS believes that Education should be as broad as life itself. The school strives relentlessly to cultivate confidence and holistic development in each child. abimages / Shutterstock.com
DPS Ghana is accredited to the University of Cambridge International Examinations and CBSE and is run by DPS Society, New Delhi registered under the Society’s act having eminent educationists, jurists and renowned luminaries of India as its members. Now, under the patronage of DPS Society, there are about 160 Delhi Public Schools in India and abroad. Ensconced in the most aesthetically planned environment, DPSI Ghana provides a congenial and serene atmosphere for learning and students make the optimum use of the building and the space provided to them. Inheriting a rich legacy passed on to it by the mentor schools of DPS branches in India and abroad, DPS Ghana keeps pace with the needs of modern times by fostering an analytical, scientific attitude and open minded democratic outlook towards the issue of social environment and ethical virtues. The school is a trendsetter in providing best education through latest educational aids and activities which give them an impetus to explore, learn and achieve. The learning process in the student friendly, child centred, inclusive school, helps them
“Therefore, education at DPS International is not for living but for life itself.” Along with academics, the school emphasises on the teaching of life skills and human values. Students are also provided with an awareness for global events through the unique platform of daily assembly. Teaching through various activities encourages children to widen their vistas and help them amass the optimum knowledge of each subject.
Tel: +233 544 353 200 / 544 353 199 Email: dpsghana@yahoo.com www.dpsghana.com Best of Ghana
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Chapter 6 Medical Healthcare
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Nyaho Medical Centre Nyaho Medical Centre was founded in March 1970 by Dr. Kwami Nyaho Tamaklo, whose dream was to establish a first-class medical centre much in the style of the renowned Mayo Clinic in Minnesota, U.S. – the first and largest integrated not-for-profit medical group practice in the world. Indeed, Nyaho was established as the first private group medical practice in Ghana.
It commenced its operations in June 1971 and currently provides high-quality healthcare services to the general public and its client base, which includes individuals, corporate bodies, embassies and international agencies. Nyaho’s system of practicing medicare attracts specialists in every medical and surgical field. These specialists are able to use their skills efficiently and work cooperatively in a team approach to patient care. This team approach is the key to Nyaho’s success. Nyaho boasts of over 30 different specialties ranging from Obstetrics/ Gynaecology to Urology and consists of
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both in-patient and out-patient facilities. The ward comprises of a mixture of private and shared rooms, a labour ward, delivery suite, nursery and operating theatre. A full meal package is included with entertainment and internet services. The Centre also offers around-theclock pharmaceutical, diagnostic and paramedical services and provides the latest in medical technology, including digital X-ray and 4D ultrasound. The Centre also engages in public-private partnerships through specialised offerings such as the Child Welfare Clinic, Vaccination Clinic, Voluntary Counselling
and Testing (VCT) and Family Planning. Over the years, Nyaho has made pertinent strides in the area of Corporate Social Responsibility through its facilitation of several health fairs in resource-stricken areas such as Teiman, or at local events such as the Odwira Festival in Aburi. It has also worked with organisations such as the UN and the US embassy in providing health screening options to its wide base of staff and the local community. Regular donations to sister or partner centres, such as the Korle-Bu Teaching Hospital
and other client or partner appreciation initiatives, are part of its culture. Nyaho also works with a large number of international and local insurance agencies which constitute the majority of its client base. Today, Nyaho is a household name and its current managing director, Mrs. Janet Tamaklo, continues to uphold its mission of providing the best in medicine and nursing care. Through its core values of Patient Care, Quality Services, Professionalism, Commitment and
Teamwork, as well as its key attributes collectively known as The Nyaho Way, Nyaho Medical Centre will continue to maintain its high standards and improve its services towards achieving its ultimate vision of becoming a modern, state-ofthe-art tertiary-level health institution, for excellence in medical research and health service provision.
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Chapter 7 Banking
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Barclays Ghana Barclays is a leading financial services provider with over 97 years of banking in Ghana and a well-established local presence. RECENT INNOVATIONS CashSend – A new and convenient money transfer service which allows customers to send and receive cash at any Barclays ATM within Ghana. The receiver need not be a customer nor have an account with the bank or have a debit card. Deposit accepting ATM – Our Intelligent ATMs allow customers to make deposits any time of the day at their convenience. Credit Life – Barclays offers free Credit life by paying for the cost of insurance on unsecured loans. Now loan repayments are lower each month while customers still enjoy the benefits of insurance. Pingit – It is a smart, convenient, hassle-free and secure banking solution to receiving remittances from the UK. It is a mobile transfer service powered on the Barclays Hello Money platform.
Barclays Ghana is a member of the Barclays Africa Group, which is majority-owned by Barclays Bank PLC. Barclays Africa Group is one of Africa’s major financial services institutions offering personal and business banking, credit cards, corporate and investment banking, wealth management, as well as bancassurance. We combine our global expertise and product knowledge with the rich experience and appreciation of the local environment to bring the best of banking to our people, like no other. Our Channels Barclays has 75 service outlets nationwide: 60 branches, three Agencies, 10 Prestige Centres and two Premier Suites. Barclays Ghana also has over 150 ATMs spread across the country. In addition to these, there is an array of free e-banking solutions (Internet Banking, Hello Money - Mobile Banking, Smartphone Banking, SMS Alerts and e-Statements) which customers can access any time of the day.
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What we offer Corporate & Treasury products targeted particularly at business and corporate clients, while extending Business Banking products and services to Small & Medium-Scale enterprises and indigenous businesses. The Retail function has a three-tier personal banking proposition (Personal, Prestige & Premier) for individual customers. All Retail customers enjoy free access to our range of e-banking solutions. Corporate clients can also use the Barclays Integrator (our online banking application for corporate customers) to manage their corporate transactions from wherever they are.
Negotiable Certificate of Deposit (NCD) This is an exciting new fixed interest investment instrument and the first in Ghana’s financial market. NCD buyers can invest for 91 days, 182 days, 270 days or 365 days and earn higher interest than what they would earn on existing government instruments of equivalent tenors. NCD is a safe, secure, flexible investment, tradable via Bank of Ghana’s Central Securities Depository and can be accepted by lenders as collateral to secure loans. NCD is good investment for insurance companies, fund managers, banks and other corporate entities. Risk Management Solutions - A suite of derivative products designed to help clients reduce or eliminate their risks in the areas of foreign exchange, interest rate and commodity prices. These derivative products, such as Options, Swaps and Forward contracts enable clients to manage their exposure to adverse price volatilities and uncertainties, and facilitate efficient business operations.
Prestige (highlights of additional services) o Extended banking hours o Priority counter services in all our branches o Access to Prestige Centres across Africa o World miles on visa cards Premier - private banking for high net worth customers (highlights of additional services) o Extended access to Premier Suites o Personal Relationship Manager o Platinum International Visa Debit/ Credit card
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BARCLAYS E-BANKING SERVICES – Easy ways of Banking Going into your branch is not the only way to get access to banking services these days. Barclays offers you a whole range of options that will enable you to enjoy banking services wherever and whenever you need to. With just your mobile phone, laptop, tablet or PC, you can access your accounts and transact anytime, using these services - Internet Banking, Hello Money - Mobile Banking, Smartphone Banking, SMS Alerts and e-Statements.
Barclays e-banking platforms are secure, fast, convenient and reliable, so you can do your banking when it suits you – 24-hours a day, 7-days a week. The e-banking services are free. The Hello Money platform does not attract any charges from your network operator either. The Barclays internet banking platform has a number of features which makes it very secure. These include the use of a username and password, a virtual keyboard to prevent loggers from detecting your password, and
Milestones 1917: Barclays launched in Accra as a branch of Dominion Colonial Overseas (DCO) Bank. 1998: First to launch networked service, providing real time banking in all its branches in Ghana. 2000: Barclays Ghana launches Prestige Banking for high networth individuals. Became one of the first companies in Ghana to promote employee volunteerism. 2004: Launched Local Business for the SME segment and Cash Passport; the first of its kind in sub-Saharan Africa. 2005: First bank to introduce Scheme Loans for employers and employees in Ghana. 2006: Market leader and most profitable bank in Ghana for six successive years; 2001- 2006. “Miles Ahead” project launched to support the tourism industry in Ghana. 2010: Named the “Best Foreign Bank” in Ghana by Emea Finance and Best Bank in Cash Management by Euromoney. 2011: Amazing turnaround results announced! BBG become Ghana’s most profitable bank. First bank to waive ATM service charges. Launched the most secure internet banking platform. Largest provider of financing to the cocoa sector in Ghana. 2012: Best Bank in Ghana - The Banker Awards. Collaborated with Met Insurance to launch Hospital Cash-Back bancassurance, an industry first. 2013: Provided an integrated US$190m financing package for the design, construction and equipping of seven district hospitals in rural Ghana. Introduced cash deposit accepting ATMs, Free Credit Life and Ping It - an international mobile money transfer; all industry firsts. 2014: First to launch a Money Transfer (CashSend) service via ATMs.
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a one-time password sent by SMS to your registered mobile phone each time you transact on the internet. SUPPORTING OUR COMMUNITIES & ECONOMY Barclays continues to support the development and growth of the local economy. Over the years Barclays has supported the cocoa sector and will continue to play a significant role as a major partner in financing the sector. The bank’s integrated US$190-million financing package to the Government of Ghana for the construction of seven district hospitals was named deal of the year (2012) by the internationally renowned finance magazine, The Banker. The deal has also won awards from both the Trade Finance and Global Trade Review magazines. Barclays was also one of the lead managers for Ghana’s second Eurobond, which was issued in July 2013, to raise US$1billion for the government of Ghana. Barclays is committed to investing its resources, including employee time and expertise in community programmes to enhance the employability, enterprise and financial literacy skills of the youth – the next generation. We believe our continuous partnership with the relevant and appropriate NGOs, charities, businesses and our customers will provide young people with the necessary skills to overcome their challenges. This should help them have a brighter future and to positively impact their communities.
Tel: +233 30 242 9150 Email: service.excellence@barclays.com
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uniBank (Ghana) Limited
Our ultra moderrn branch @ Tamale, Northern Region, Ghana
uniBank (Ghana) Limited was incorporated as a private company in December 1997 to operate as a universal Bank. It is a wholly-owned Ghanaian and authorised to undertake a broad range of banking services. The bank opened its door to customers in January 2001. Our Vision: “To be the leading and preferred Bank offering comprehensive financial solutions to our chosen customers (SME and Personal Banking markets) in a professional, caring, responsive and profitable way�.
Officials of uniBank and Ghana Football Association (GFA) at the Black Stars sponsorship unveiling ceremony
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Mission: Provide the best value for our customers; create an excellent working environment for our employee development and growth; enhance shareholder value; and be socially responsive to our communities.
Shared Values: Flexible Minimal bureaucracy; Adaptive to changing needs; Caring Customer delight; Personalised service; Vibrant Energetic; Ingenious; Team Will to win; One-ness of purpose; Strength. Our core values are worthy of our organisation and we believe we should incorporate them as anchor points in everything we do in the Bank. These values provide us with a means of not only guiding but also evaluating our operations, our planning and our vision for the future. They also provide us with a means of not only guiding but also evaluating performances as we serve our customers. Target Market Our primary focus is to provide a comprehensive range of financial services and products to personal customers and small and medium enterprises (SMEs), as well as corporate clientele. Product and Services (a) Domestic Banking Services ¾¾ Current Accounts. Savings Accounts ¾¾ Fixed Deposit Accounts; ¾¾ ATM Services; ¾¾ E-Banking Services (uniWeb, uniAlert, uniMobile and uniMobile Account); ¾¾ Payment of DSTV Bills; ¾¾ uniBancassurance; ¾¾ Goal Saver Account; ¾¾ SME Plus Account. (b) Treasury Services ¾¾ Investment Management Services; ¾¾ Managed Funds; ¾¾ Cash management and Transaction Services. (c) International Banking Services ¾¾ Foreign exchange accounts; ¾¾ Foreign currency accounts; ¾¾ Money Transfer Services; ¾¾ Inward Remittances; ¾¾ Outward remittances;
¾¾ Documentary credits; ¾¾ Bills for Collection. Credit Facilities and Advances The bank provides credit facilities and advances to its customers to meet their financing needs, among these are: ¾¾ ¾¾ ¾¾ ¾¾
Corporate Banking; Working capital loans and overdraft; Bridging/construction finance; Credit Facilities and Advances . . . continued; ¾¾ Pre/Post Export Finance;
¾¾ Bonds and Guarantees; ¾¾ Personal Loans; ¾¾ Short-Term Loans for transactional activities; ¾¾ Employee Privilege Loan (EPL-). A loan facility designed for salaried workers who are not account holders of the Bank ¾¾ uniCar Loan; ¾¾ uniChurch Credit Facility; ¾¾ SME Loans. Other innovative uniBank products include E-banking, uniMobile Savings Account and Foreign Trade Services.
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Short-Term Lending 2012 Best Bank in Short-Term Loan financing 2011 2nd Runner-up - Short-Term Financing 2003 2nd Runner-up - Short-Term Lending 2002 Best Bank – Short-Term Lending Long Term Lending 2012 1st Runner-up in Long-Term Loan financing 2010 2nd Runner-up - Long-Term Loan Financing 2005 2nd Runner-up - Long-Term Loan Financing Trade Financing 2011 Best Bank Trade Finance 2005 3rd Best Bank – Trade Financing Retail Banking 2012 Best Bank - Retail Banking 2010 Best Bank - Retail Banking Product Innovation 2009 1st Runner-up - Product Innovation 2008 1st Runner-up - Product Innovation GIPC 2nd Fastest Growing Company in 2009 Corporate Head Office of uniBank (Ghana) Limited, housed in the plush World Trade Centre building.
AWARDS Customer Care 2012 1st Runner-up in Customer Care 2011 Best Bank - Customer Care 2008 1st Runner-up - Customer Care 2006 Best Bank - Customer Care 2005 2nd Runner-up - Customer Care 2003 Best Bank -Customer Care 2002 Best Bank -Customer Care Corporate Banking 2011 Best Bank - Corporate Banking 2009 1st Runner-up - Corporate Banking 2006 Best Bank – Corporate Banking IT/Electronic Banking 2012 Best Bank in IT/Electronic Banking Advisory Services 2012 2nd Runner-up for Advisory Services 2011 Best Bank - Advisory Services 2010 Best Bank - Advisory Services 2007 2nd Runner-up – Advisory Services 2006 2nd Runner-up – Advisory Services 2004 2nd Runner-up – Advisory Services 2003 1st Runner-up - Advisory Services Growing Bank 2006 Best Growing Bank 2005 Best Growing Bank 2004 Best Growing Bank Consumer Lending 2012 1st Runner-up in Consumer Lending Competitive Pricing 2010 2nd Runner-up - Competitive Pricing 2004 Best Bank - Competitive Pricing
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What we believe in: We believe that the continued trust and patronage of our products and services by the people within the community in which uniBank operates, has contributed to our sustained growth and profitability. uniBank believes in: ¾¾ upholding community development in the highest esteem; ¾¾ Protecting and supporting the communities in which we operate; ¾¾ uniBank seeks to ensure that priority is given to projects that would allow uniBank play a meaningful role in the communities in which it operates. Key pillars of our CSR policy are: ¾¾ Education; ¾¾ Health and Sanitation; ¾¾ Youth Development. Corporate Social Responsibility uniBank (Ghana) Limited is a caring bank. The Bank appreciates the contribution and support that it receives from the community that it operates in. And in return, it ensures that it gives back to society, some of its gains as a socially responsible corporate entity. As a good corporate citizen, uniBank (Ghana) Limited, has never shirked its responsibility to contribute meaningfully to the development of society and therefore have undertaken many timely social intervention activities to assist the needy, vulnerable and the deprived in Ghana, thus, contributing our quota to the sustenance of the environment and the community at large.
Sponsorship of Black Stars uniBank signed a historic three-year sponsorship deal with the National Soccer Team on 7 November 2013. The deal is worth USD 1.2 million (GH C 2.5 million). It is the first time an indigenous and wholly-owned bank has taken a bold step to respond to a national call to support the Iconic Black Stars. “We are overwhelmed with this significant deal with uniBank. The first time, a bank, SME-focused and a home one of course will achieve this feat. We will never disappoint you”, said GFA President, Kwesi Nyantakyi at the signing ceremony in Accra. “We at uniBank, believe in the Black Stars; it is our global brand; and are sure that they will surprise the whole soccer loving world at the 2014 FIFA World Cup Tournament in Brazil”, reiterated at the signing ceremony by CEO, Felix NyarkoPong. Branches: uniBank (Ghana) Limited currently operates 26 branches. These are: ¾¾ Accra Main; ¾¾ Accra Mall; ¾¾ Apenkwa; ¾¾ GIMPA; ¾¾ Osu; ¾¾ Makola; ¾¾ Spintex; ¾¾ Tema; ¾¾ Kaneshie; ¾¾ Harper Road; ¾¾ Suame-Kumasi; ¾¾ Ashaiman; ¾¾ Takoradi; ¾¾ Golden Tulip Kumasi; ¾¾ Kasoa; ¾¾ Koforidua; ¾¾ WTC; ¾¾ Roman Hill; ¾¾ Techiman; ¾¾ Tamale; ¾¾ Bolgatanga; ¾¾ Darkuman; ¾¾ Madina; ¾¾ Tafo; ¾¾ Kejetia; ¾¾ North Industrial Area. uniBank, Official bank of the Black Stars! uniBank... Caring for you
uniBank (Ghana) Limited, World Trade Center Building(13th Floor) P.O. Box AN 15367, Accra North Tel: +233 0302 216000 Fax: +233 0302 253695 / 233582 Email: info@unibankghana.com www.unibankghana.com
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Chapter 8 Insurance
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Tel: 0302 240 632
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www.starassurance.com
STAR ASSURANCE Star Assurance Company Limited (Star Assurance) is a privately-owned Insurance Company incorporated in August 1984 and licensed to carry out corporate and retail insurance businesses in Ghana. It commenced operations in April 1985 and started business as a composite company.
Star Assurance currently writes only general business products including Motor, Fire, Marine, Aviation, Accident, and Travel Insurance etc. Star Assurance has emerged as the country’s biggest indigenous private insurance enterprise in terms of assets and the second biggest indigenous private enterprise in terms of premium income. The Company has 15 branch offices in seven out of the 10 regional capitals, with the remaining three serviced by our Agency offices. We therefore have representation in all the regions of Ghana. Star Assurance has been rated “-A” by Global Credit Rating of South Africa. This confirms our company’s claims payment ability. The Company’s visionary leadership, ardent quest to meet customers’ needs, prudent underwriting, heavy investments in the training of its Human Resource and IT infrastructure are some of the key factors that account for the growth and stability. Staff training and development continues to be a major focus in terms of human capital. This has contributed to staff ownership resulting in employee satisfaction and an enviable working environment. Our efficient corporate governance system is a reflection of the visible and strong Management team and experienced Board of Directors. Vision Partnering with you to be the definition of insurance and the creator of delightful experiences. Mission To optimise resources in order to give clients increased satisfaction, employees’ optimised human potential and shareholders maximum value. The company intends to achieve this through: • Making customer satisfaction our topmost priority; • Providing a congenial work environment for our staff; • Investing in the development of our staff and thereby boosting productivity; • Motivating staff and commission sales representatives to strive for higher performance by providing the appropriate incentives; • Providing innovative products to meet
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the changing needs and wants of the insuring public; and • Improving the company’s productivity through computerisation of its key business processes. Core Values • Professionalism • Innovation • Teamwork • Ownership • Winning Spirit Innovative Products Product development is critical to meeting the needs of our clients by winning and retaining them through the provision of need-satisfying products and continuous good service. Star Assurance offers a wide range of innovative general insurance products, including: • Default Insurance Program (DIP) An IATA approved insurance policy designed to indemnify airlines against financial loss from a payment default of an IATA accredited Travel Agent. Star Assurance is the only Insurance Company offering this product in Ghana. • Star Xpress Travel Policy This service enables selected Travel & Tour operators to sell travel insurance from their offices, offering the public the convenience and efficiency they desire. Distribution Capabilities The branch offices and agency offices operate as a “one-stop-shop” for all businesses. There are a total of about 200 Agents and Agency offices. The branches are all linked and networked through. The nationwide coverage encourages easy claims monitoring and processing for customer satisfaction. There are several direct sales businesses through our branches and our Retail Relations Unit, as a result of our strong brand recognition, professionalism and excellent customer service. The branch operations are strengthened and equipped in the area of IT infrastructure, corporate development and enhancement to continue with their services.
BICT Star Assurance recognises the advice and recommendations of the Business and Information Communication Technology (BICT) team. The BICT model has given Star Assurance a competitive advantage over other insurance companies through ICT service delivery and customer service satisfaction. Our current investment into new IT software is geared towards rendering efficient services to clients. Underwriting Expertise Star Assurance has some of the finest underwriting experts and professionals managing the workgroups and branches – with effective supervision from both the Managing Director and the Deputy Managing Director, who are Insurance Professionals. The quality of our underwriting expertise is evident in the remarkable underwriting profit record. Our underwriting dictates our credibility and professionalism – confirmed in our prudence and profitability. Star Assurance is privileged and proud of its growth, good corporate image, and market confidence - thus building its superior ability to pay claims appropriately and promptly. The Company continues to run an effective reinsurance program, taking into consideration our risk profiles, increased capital and other important factors. Our excellent business culture has earned us an enviable client profile that enables us to give our clients a better customer service than what our competitors offer.
Head Office No. C551/4 Coca Street Adjacent ATTC – Kokomlemle P.O. Box 7532, Accra North Tel: +233 302 240632, 242233 Fax: +233 302 237156 Email: sac@starassurance.com www.starassurance.com
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StarLife Assurance Company Ltd StarLife Assurance Company Ltd is a leading Life Insurer offering a wide range of need-based life solutions, designed to meet the financial security needs of the insuring public. Incorporated as a Limited Liability Company in compliance with the Insurance Law 2006, Act 724 in October 2005, StarLife was the first Life Assurance Company to be separated as a composite Company. Vision “To be the pacesetters in creating wealth and a fulfilling life through personal relationships with our partners.” Mission “To help people identify the most secured wealth creation opportunities and provide them with UNIQUE financial security solutions.” Core Values: • Integrity • Innovation • Leadership • Empathy • Passion for Excellence
The Retail Work Group This work group / department cater for our individual clients, where unique and innovative life solutions are designed to meet the needs of all stages of life; ranging from education, wealth creation, family protection, funeral plans and pension supplement schemes. Investment linked policies, term policies, universal and whole life policies are designed with the customer in mind. Our Individual Life Solutions: • Family Protection Plan • Home Call Plan • Wealth Master plan • Cash Builder Plus • Child Lifeline Plus The Corporate Work Group Corporate institutions are provided with tailormade policies that intend to meet the needs of employees and employers, as well as solutions that ensure business growth and continuity
Our Hallmark: • 3rd largest life insurer in the country; • Corporate Customer Service Ambassador – 2012 by the Ghana Customer Service Award Body; • Gold Award in Public Education – 2011 by Ashanti Financial Services Excellence Awards under the auspices of the Manhyia Palace; • Silver Award for Advisory Services – 2011 by Ashanti Financial Services Excellence Awards under the auspices of the Manhyia Palace; • First Life Company to be separated from the composite company in 2005; • Ranked fourth in terms of market share for the 2011 financial year; • Young, vibrant and dynamic professional management team.
Our Corporate Solutions: • Employee Security Plan • Loan Protection Plan • Home Protection Plan • Ultimate Protection Plan • Keyman Policy
StarLife has over the years delivered value-added life assurance solutions and services to its valued clients, making it an insurer of choice.
E-Business We have one of the most interactive websites in the industry, where we offer clients enormous business services. Customers are able to complete proposal forms, initiate claims process, calculate their own premiums, and have real-time feedback via our live chart. Our 24-7 hotlines are at the disposal of our customers and our dedicated staff are ever ready to attend to customers anytime of the day. In terms of connectivity, out of our 10 branches, we had connected six branches with the rest in 2013. For effective turnaround time, our payment systems to our customers are electronically based. This ensures privacy, protection and confidentiality.
Distribution We are present in all the 10 Regional Capitals, including Tema with some satellite offices in Tarkwa, Spintex, Swedru,Techiman and Obuasi. We operate the work group concept, where we segment our business into work groups and branch operations. The work group concept has played a significant role in gaining competitive advantage in the Life industry. The work group concept is a segment of our operations that seeks to promote total customer satisfaction and attention. This is as a result of the diversification strategy we embarked on in 2008.
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Special Market Work Group Solutions here are carefully designed to meet the needs of the informal sector of the insuring public. The likes of churches, welfare groups associations, artisans etc. are all catered for. The group comprehensive scheme, under the special market work group, is an innovative group funeral and welfare plan, designed to offer total protection benefits to members, their spouses, children, parents/ parent-in-laws.
Our Services • Saturday Assurance to our esteemed clients no long queues or traffic. • Excellent customer service delivery. • Pay genuine claims within 48 hours. • Pay claims at the door of our customers. • Well-trained sales executives handle all aftersales services. Bancassurance Partners As an innovative Company, we move with market trends and clients’ needs. As a result we have partnered with a number of Banks to deliver value-added life solutions to our mutual clients. We are currently in collaboration with UniBank, Ghana Commercial Bank and Sahel Sahara Bank to deliver bancassurance products to our esteemed mutual customers. We have similar arrangements with selected Insurance brokers across the country. Corporate Social Responsibilities We believe in giving back to society because we are part of them and they have brought us this far. Giving back to society is an integral part of our business strategy and this is observed religiously year in and year out. We have made several donations to institutions, civil society, churches, hospitals, schools, orphanages, security services etc. • Refurbishment of Children’s Hospital; • Refurbishment of officer’s Mess at Ghana Fire Service Training School; • Youth empowerment through Springboard Road Show; • Supported the National Best Teacher Award Programme in 2012; • Construction of Visitors’ Lodge for Ghana Police Service Training School in Winniba; • Donation to Korle-Bu burns centre. Our Gallant Sales Executives The Company has over 500 professionally trained sales executives. They visit every part of the country to deliver our value-added services to potential and existing customers.
P.O. Box AN 5783 Accra – North, Ghana C653/3 5th Crescent Asylum Down Ring Road (Behind Barclays Bank, Randolph House) Tel: +233 0302 258944-6, 0243690125, 028977771-2, 0243690125 Hot Lines: 0548081785/ 0548081786 Fax: +233 0302 258947 Email: info@starlife.com.gh www.starlife.com.gh
WealthMaster Plus
Esteem Homecall Plan
Family Protection Plan
Spreading the smiles in different ways Providing Innovative Individual, Group & Corporate Life Solutions Hotlines: 0548081785 / 0548081786 || www.starlife.com.gh
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Your Financial Anchor
KEK Insurance Goup Ghana’s No.1 Broker Since 1992
Charles F. Oduro, Managing Director
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Thank you for taking the time to learn more about KEK Insurance Brokers Ltd. If you are considering insurance services, we have the resources to deliver the best-in-house insurance broking services. Our vision for the next five years is to be the leading and most admired insurance and reinsurance broking firm in West Africa. We aspire to achieve this through a combination of excellent, quality and timely delivery of broking services to our cherished clients. Our strength as a company is rooted in our quality human resource base and a dedicated management team with several years of proven experience in developing successful insurance programmes. Our commitment is to deliver world-class services to our clients whilst constantly looking for ways to improve these services. To deliver on this, we currently operate from an ultra-modern head office complex located at No. 40/41 Senchi Street at
Airport Residential Area. Most brokers talk about service, but are unable to deliver on their promises. We walk our talk each and every day; in fact, we conduct customer satisfaction surveys on our clients every year and use the valuable feedback to constantly fine tune our services from product offerings to technology innovations to marketing support. I look forward to speaking with you about how we can bring the KEK experience to your credit.
INSURANCE GROUP GHANA’S NO.1 BROKER SINCE 1992
Service with Expertise & Integrity
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Millennium Insurance Company Millennium Insurance Company (MIC) is a private limited liability company licensed as an insurer by the National Insurance Commission to transact non-life insurance business.
Millennium is a subsidiary of the Jospong Group which has innovated and successfully grown businesses in various sectors of the economy in Ghana and across Africa. As a member of the Jospong Group, it offers our clients and stakeholders, a formidable assurance of excellent service, leadership and strong capital base. MIC commenced operations in 2012 and was formally launched on 6 August 2012. In all our client engagements, we endeavour to live by our tagline, “your trustworthy partner”. This trustworthy partnership is experienced in every client interaction and demonstrated by a
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willingness to listen, an eagerness to help and readiness to act in the best interest of our client. As a company, we are expeditious in our engagements, holding ourselves accountable for the results we deliver. The products offered by the company are broadly categorised into the following: • Motor Insurance • Personal Insurances • Liability Insurance • Property & Assets Insurance • Project & Engineering Insurance • Travel Insurance
• Marine and Aviation Insurance • Workmen’s Compensation Insurance • Surety Bonds To enhance the Company’s capacity and financial security to underwrite any risk, Millennium Insurance has in place an adequate reinsurance treaty programme with both local and foreign reinsurers: • Ghana Reinsurance Company Limited, Accra, Ghana • Mainstream Reinsurance Company Limited, Accra, Ghana
• Africa Reinsurance Corporation, Lagos, Nigeria • WAICA Reinsurance Corporation Plc. Freetown, Sierra Leone • Continental re, Lagos Island, Nigeria Satellite Offices • Tema DVLA • Weija DVLA, GICEL Estate, Weija • Lashibi, Comm. 18, Tema. Behind Regimanuel Estate. • Asamankese - Cadbury, Assasco Junction, Opp. Presby Church • Afrancho, on the premises of the Goil Service Station, Kumasi
Head Office: House No 4, 7th Street Airport Residential Area, Accra Tel: +233 302 766 633 Kumasi Branch: Ground Floor, Acheamponmaa Towers, Adjacent Oasis of Love Chapel Ofori kuragu Avenue, Ahodwo, Kumasi Tel: +233 032 203 6191 Takoradi Branch H/R, #65/6, Wiawso Road Esikafo Ambatem #2, , Takoradi Tel: +233 031 200 1341 www.millenniuminsurancegh.com Best of Ghana
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Chapter 9 Real Estate
DREAM REALTY
Dream Realty Dream Realty is a Ghanaian based Real Estate Development Company with a long diversified and multi-disciplinary experience in property developments.
DREAM REALTY
A joint venture between the Beirut-based Jamil Ibrahim Establishment and the renowned Interplast Limited of Accra, Dream Realty is committed to bring engineering vision into the reality of an ever evolving world. Through planning, design, implementation and the hallmark of quality, every project is considered with the same scrupulous dedication to deliver highly qualified aesthetic construction standards. Dream Realty is committed to establishing and incorporating innovative ideas and solutions in the real estate development sector by introducing new business ventures and partnerships based on mutual trust, individual integrity and acute professionalism. We transcend the basic real estate development notion into a community and urban development specialist. The company is currently developing The Octagon in Accra Central which will redefine the location upon completion. This project is a secure and optimal investment product that offers investors a unique investment product for optimum returns.
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The Octagon is a mixed-use project that will be the largest single development per square meterage in Ghana upon completion. Centrally located with easy access to all the major banks’ headquarters, main courts and five-star hotel brands, The Octagon boasts of a unique address for your business. The Octagon boasts of Retail Areas, Serviced Hotel Apartments and Office Suites. The Retail Area is 7000 square metres on the Ground and Mezzanine Floors with an impressive 6.5 metres exposure on the main road and is accessible from the car parks on the Ground and Mezzanine Floors. The office suites in The Octagon is a total
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36,000 square metres of prime Grade A office space with the beautiful finishes and layouts to fit the needs of all clients. Office Suites are in Four Blocks in The Octagon. Blocks A and E are eight floors and Blocks B and D are 10 floors each. Blocks A and B share a common entrance hall with four main high-speed elevators and one service elevator. It is the same for Blocks D and E. Each office block is an independent unit with all the amenities that a business may require. Sizes range from 85 square metres per unit to entire floors of about 2000 sq meters. Block C, which represents the main façade of The Octagon, is a 200-unit, fully
serviced Hotel Apartment. Units available in these Serviced Hotel Apartments range from studios to three bedroom units to cater for the different needs of different clients. Amenities available is the Serviced Hotel Apartment include a gym, a spa, a rooftop swimming pool, a restaurant, two coffee shops and a 1000 square metre business centre. With five-star service, you stay in the Serviced Hotel Apartment in The Octagon is one you will cherish forever. Office tenants and owners will be able to access the facilities of the Serviced apartment through the 3000 square metre garden on the first floor of The Octagon. With a total parking area of over 50,000 square metres containing about 1,500 parking bays in The Octagon, you don’t have to worry about struggling to park or the safety of your vehicle when you visit The Octagon. You are assured of a safe and adequate parking space for yourself and your clients visiting The Octagon. Dream Realty is charting a fresh and unprecedented territory in the West African Real Estate Market. The Octagon is putting Accra on the business map of Africa. The opportunities provided by this innovative business and commercial centre are limitless and are destined to raise the country’s hope and anticipation for the future.
Dream Realty, The Octagon Tel: +233 24 0777777 info@dreamrealty.com.gh www.twitter.com/DreamRealtyGh www.facebook.com/ DreamRealtyGhana www.dreamrealty.com.gh
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Lakeside Estate or Agri-Cattle Lakeside Estate Ltd.
WHAT IS LAKESIDE ESTATE Lakeside Estate is the number one real estate company specialising in affordable housing. Our homes cater for the residential needs of young families and professionals. Lakeside Estate (near Ashale-Botwe & Adenta North of Accra) started as a farming company called Agri-Cattle Ltd. in 1974, when their present land was acquired for farming purposes. The change of the land use from farming to Real Estate Development necessitated a review of the name, “Agri-Cattle” Ltd., to the present name of Lakeside Estate. Lakeside Estate is a member of Ghana Real Estate Developers Association (GREDA). Since the inception of the Estate Development in the year 2001 to 2013, Lakeside Estate has built over 850 houses. Even though this is a small step towards the Ghana Government’s housing statistic of 1,000,000 housing unit deficit, this is a giant step towards the democratisation of home ownership in Ghana. Product Range The product range of Lakeside offers housing solutions to a large number of groups in the country. Customers are offered the freedom of choice from differing house types. Our most popular homes are the One Bedroom Townhome, Expandable to two, and the Two Bedroom Townhomes which are not
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expandable. They come with a living/dining area, kitchen, washroom, front and back porch, and stores. Lakeside has a “Buy Back Advantage” in which we will buy your old house and credit the customer for a bigger new home. Other house types which are expandable are two-bedroom semi-detached, threebedroom semi-detached, three-bedroom detached and four-bedroom executive. LAKESIDE MARINA PARK Lakeside Marina Park (LMP) is a familyfun oriented recreational park catering to children from three years’ old to adults of up to 99 years’ old. The park is a place for fun, entertainment, excitement, adventure and relaxation in a safe environment around a serene oval lake. The following are some features: Boat Rides, Mini-Golf, Ice Cream Parlour, Games Room, Children’s Play area, Aquarium, Conference Area, Two-storey slide, and others. LMP won the 2010 Leisure Development of the Year award. There are plans to develop the area around the Lake (17.6 Acres) into a worldclass amusement park that will have a hotel and conference centre. LAKESIDE DEVELOPMENT OPPORTUNITIES Tremendous opportunities exist for potential
investors at Lakeside Estate. This requires professional investors with funding resources. We believe with such a partnership, we can together satisfy the public need for housing and commerce. Lakeside is therefore establishing a Holding Company to work with and codevelop housing and other projects with real estate developers and investors. It also intends to construct a Shopping and Banking Centre to house the: banking hall, mortgage centre, insurance shop, commercial shops, provision shop, restaurant, gym and offices. Interested parties may apply to Lakeside Estate for rental space.
7th Floor, Silver Star Tower, Airport City Post Box: DTD 170, Cantonments, Accra Tel: +233 302775 043 Fax: +233 302782 990 Email: sales@lakesideestate.com www.lakesideestate.com
We stand for excellence, growth and commitment to our customers, we give them nationwide access to our products and services in Accra, Takoradi, Tamale, Tema and Kumasi 1912
1958
S. KALMONI & SONS Predecessors of Japan Motors imported the first Japanese made vehicle, This car was called Datsun the now Nissan. After that came Toyota, Mazda, Mitsubishi onto the Ghanaian market.
The late Salem Kalmoni and his brother Subhi arrived in the then Gold Coast (present day Ghana) from their native Greater Turkey (present day Lebanon).
1965
JAPAN MOTORS S. Kalmoni & Sons gave birth to Japan Motors with a staff of less than 50. Since then they have become synonymous with the Nissan brand name. They have been innovative over the years and poised to give exclusive customer care; this is seen in the range of vehicles offered.Customers can depend on Japan Motors for Quality After Sales Service support.
1978
MODERN AUTOMOBILE SERVICES formerly known as (Enyidado Industries Limited) was established as importers and dealers in machinery component, parts and accessories. The Company dealt in Daewoo vehicles, forklifts, electric generators and earth-moving machinery and currently deals in Rexton (4x4 station wagons) and Actyon Sports (4x4 pick-ups) from Ssangyong in Korea as well as Changan,Lifan saloon cars and the Foton range of commercial vehicles from China.
1979
YAMA MOTOR COMPANY LIMITED Established for Yamaha outboard motors/marine engines and for after sales service.
1989
OMAN FOFOR TRADING COMPANY LIMITED Established as the sole authorized distributor of Canon Products in Ghana. Today Oman Fofor are a leading office automation business in the Ghanaian market and has acquired dealership for Microsoft, American Power Conversion (APC) and Symantec.
1996
SILVER STAR AUTO LIMITED Established and opened in 1997 and holds the distributorship and franchise for Mercedes-Benz passenger cars and commercial vehicles, Foton Heavy Duty trucks, Energizer Car Batteries and Parrot Bluetooth devices.
2001
LAKESIDE ESTATE has become the leading real estate development company specializing in affordable housing at the northern surburb of Accra. Started in 1974 as Agri-Cattle Limited with 3,000 acres as an agricultural entity, its planned productivity in 2012 is 150 homes. It also features the award winning Lakeside Marina Park with a 17 acre Lake and up-coming Theme Park.
1997
ADVANCE CONSTRUCTION & DEVELOPMENT LTD. Deals in general construction for the Kalmoni Group of Offices, showrooms, workshops, warehouses, houses, site works,renovation and maintenance. It also produces pavement and concrete block.
2006
SILVER STAR AUTO LIMITED Established and opened in 1997 and holds the distributorship and franchise for Mercedes-Benz passenger cars and commercial vehicles, Foton Heavy Duty trucks, Energizer Car Batteries and Parrot Bluetooth devices.
2012
Though we started with only Japan Motors we now have over 7 companies mainly Modern Automobile Services (formerly Enyidado Industries Limited), Oman Fofor Trading Company Limited, Silver Star Auto Limited, Advance Construction & Development Limited, Lakeside Estate/Agri-Cattle Limited, Silver Star Tower Limited and Star Property Management Limited.
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WATERSTONE REALTY GHANA LTD. WATERSTONE REALTY GHANA LTD. is a Private Limited Liability Company incorporated in Ghana.
Pictorial view of Portabello residence, Accra
and client-focused strategies, we are uniquely positioned to stay ahead in today’s construction market. OUR VALUES Our values guide our business operations in delivering quality to our clients. They are: • INTEGRITY • ACCOMPLISHMENT • QUALITY • RESPECT • LEARNING • COMMUNITY INVOLVEMENT VISION To be recognised as a leading company delivering quality and speedy service through efficient utilisation of resources, exceeding client expectation to achieve market leadership. Pictorial view of Portabello residence, Accra
A wholly-owned Ghanaian business Waterstone Realty, is built on the reputation of an experienced, visionary and innovative management team that sees beyond the ordinary and envisions a country with solid infrastructure, properties and housing as a key component. At Waterstone Realty ltd. our reputation for excellence is based on our versatility, innovation and passion for quality. We work in close partnership with our clients and other stakeholders to select from a wide range of options,
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the most viable solution to each new challenge. Our dedication to this principle motivates us to produce results that consistently exceed client expectations. A leading and premier properties company in Ghana, our success story underpins our determination to attain the highest levels of professionalism and our proven ability to execute projects quickly and effectively, regardless of the size or complexity. With our world-wide network of resources, knowledge of local markets
MISSION To create structures and maintain highest level of professionalism to ensure provision of timely, satisfactory and quality products to our clients and associates. SERVICES As a business, we provide a wide range of services including: • Property Management • Property design and Architectural Services • Property developers and Refurbishment • Property sale and Rentals
Pictorial view of top range residential property at Lashibi
Libi Kraal office complex at Airport, Accra
A project under construction at Airport, Accra
Contact us on the following; Box 4222, Cantonments, Accra-Ghana Tel: +233 302 520 300 +233 241 266 559 E-mail: info@waterstonerealtygh.com www.waterstonerealtygh.com Best of Ghana
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Chapter 10 Building and Architecture
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Royal Aluminium Systems Ltd (RASL) Royal Aluminium Systems Ltd. is a multinational company with a reputation in the design, production and installation of architectural envelopes (glass & aluminium curtain walls), composite aluminium panels, glazed aluminium doors and windows, partitions, suspended floors etc. that has quickly attained technical leadership status in the West African market.
Established in 1994, RASL has since steadily developed to become leader in the Glazed Aluminium Industry in Ghana and enjoys a solid reputation thanks to its high quality and certified materials of European origin. RASL provides a comprehensive design and construction package that specialises in the production and installation of its products where its expertise allows it to incorporate architectural envelopes and cladding into a client’s concept design to create a unique and cost-effective solution for any building.
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Development Royal Aluminium Systems Ltd. has gained a solid reputation for the best quality production and installation in the Aluminium Industry through the years. The Company is a proud nominator for the Architectural Envelopes (glass and aluminium curtain wall) that garnish most outstanding buildings in Ghana and across the West African sub region. In fact, the Company has expanded its activities into several West African countries and aims to expand beyond the sub region to the entire African market. In order to attain this status, Royal Aluminium has reinvested a major part of the company’s yearly profits into technological modernisation of the production processes as well as product innovation, job safety at par with current European norms and standards etc. RASL’s Policy is to ensure that all activities are performed to the highest quality standards both for products and services, being the guarantee that Customers’ needs are completely addressed by R.A.S. Ltd. The main target of the Company is the understanding of
present and future customers’ needs and their satisfaction regarding products and services rendered by R.A.S. Ltd. It is the main responsibility of Management and staff to ensure a continuous implementation of excellent performances. INNOVATION AND COMPETITIVENESS Royal Aluminium Systems Ltd. began its activities in Ghana in 1994 importing exclusive European technology into the country. In the course of the years and through experience gained in successfully completing several projects, Royal was incited to implement Aluminium profiles and glasses to better suit African climate requirements with particular focus on the West African tropical region. In recent times, RASL focused primarily on the industrialisation and automation of the architectural envelopes production system. A new design and the recent importation of exclusive equipment allow RASL to triplicate production quantities it was previously manufacturing.
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however be of greater interest once the local electricity grid allows for the inflow of surplus energy produced by such systems.
QUALITY CERTIFICATION RASL systems satisfy quality standard requirements pertaining to heat expansion and the glass employed in our systems continues to remain exclusively double glazed. The Company does different options such as normal, selective reflective / low emission reflective, silk screen print and spandrel panel. Single glass is however never employed in our systems as it does not endorse the Company commitment of providing energy-saving solutions and Safety requirement.
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ENERGY SAVING SOLUTIONS Energy-Saving: RASL continues its commitment toward energy-saving solutions by providing products that help reduce energy consumption. Renewable Energy Sources: The Company is currently also providing alternative solutions for renewable energy sources through the application of solar panel systems on rooftops (where the architecture of the building is suitable to such application). These solutions will
NEW MARKET TREND Royal Aluminium Systems Ltd has observed with great satisfaction the new trend in the choice of products amongst most of its clients. Quality has now become an important element in choosing glazed aluminium products and this has made it such that its commercial and strategic choices of always providing quality products are beginning to bear good fruits. The Company has nevertheless also been able to reduce cost of its products considerably through the application of innovative technical solutions. EXPERIENCED STAFF The Company invests strongly in its personnel and staff in order to ensure
highest performance in all departments such as administration, technical office, production, site management, design etc. RASL is also proud to see a market growth in the local technical staff that is currently also covering important positions thanks to constant training through the years. OUR MISSION Royal Aluminium Systems Ltd. strives towards providing a performance level that is unequalled and in so doing the Company is contributing to the success of its clients. • To promote and establish Africa as an important producer and installer of architectural envelopes (glass and aluminium curtain wall), composite panel cladding, glazed aluminium doors and windows, partitioning, suspended floors etc. on the world market. • To establish Royal Aluminium Systems Ltd. as a brand synonymous with quality, reliability and consistency.
ROYAL ALUMINIUM SYSTEMS LTD Project List 1. Perfect Estate, Kumasi 2. SG-SB Bank, Accra 3. SNIIT EMPORIUM, Accra 4. World Bank, Accra 5. Ghana Reinsurance, Accra 6. MTN, Lagos-Nigeria 7. Fiore Heights, Accra 8. Manet Tower, Accra 9. Holiday Inn, Accra 10. Golden Tulip, Kumasi 11. Presidential Lodge, Peduase 12. Villaggio, Accra 13. LECIA, Accra 14. Prudential Bank, Accra 15. Mantrac (T&E), Accra 16. Merlin House, Accra 17. Osei Kuffuor, Accra 18. Ghana Shippers Council, Kumasi 19. Oak Plaza, Kumasi 20. Constace Holbrook Office, Accra 21. Cocoa Clinic, Accra 22. GT Bank, Accra
23. Bank of Ghana, Takoradi 24. Una Investment, Accra 25. Atlantic Computers, Accra 26. Alhaji Banda Mosque, Accra 27. Fortune House, Accra 28. GUA Head Office, Accra 29. WAEC, Accra 30. Standard Chartered Bank, Accra 31. Ridge Towers, Accra Etc…
Royal Aluminium Systems Ltd. P.O.Box 669, Madina-Accra Km 21 off Abury Road, Pantang Hospital Road, Accra Tel: +233 244 337510 / 244 337511 E-mail: sales@royalalu.com Royal-Alu Nigeria Ltd. No1 Murtala Muhammed Drive,Formerly Bank Road Ikoyi, Lagos, Nigeria Tel: +234 8160 775 553 www.royalalu.com Best of Ghana
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African Concrete Products Limited (ACP Limited) ACP Limited is a wholly Ghanaian-owned, limited liability company.
Our Vision Our vision is to lead the precast concrete industry in Ghana and the West African subregion as a convenient source of top quality concrete products with excellent customer service. Our Mission By redefining the industry’s benchmarks on quality, service and technology, ACP will become the best service provider in creating exciting lifestyles for customers and the pacesetter in new living trends.
About Us African Concrete Products Limited (ACP Limited) was founded in 1956, after commissioning by the then Head of Government Business in the Gold Coast, who eventually became the First President of Ghana, Osagyefo Dr Kwame Nkrumah to solve the housing shortage problems in the Gold Coast.
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Corporate Profile ACP Limited is registered with the Government of Ghana (Ministry of Water Resources, Works and Housing) as a General Building/Civil Works contractor, with “D1, K1” classification, (i.e. companies with financial class of over $500,000). ACP Limited’s construction team is always on hand to undertake any construction project of any size. ACP
Limited has carried out numerous projects all over Ghana for Government and Private companies/institutions. We construct concrete culverts and bridges for road construction projects. We also build houses, schools, office complexes and other structures. ACP Limited also offers technical advice. No matter how large or small the project, ACP Limited is ready to fulfil all requirements for concrete. Our team has decades of experience in all aspects of precast concrete operations.
We are located at: No. 5 Feo Eyeo Street North Industrial Area Accra – Ghana Tel: +233 302 22 11 88 +233 302 22 11 33 +233 230 50 88 50 Email: sales@africanconcrete.com www.acp.com.gh
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B5 PLUS LTD B5 Plus Ltd, is popularly referred to as “One-stop shop for steel”.
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What we do B5 Plus Ltd has a significant presence in African steel as an integrated manufacturer of steel and finished steel products. The company manufactures and distributes a wide range of steel products. Why B5 Plus? As a supplier we are a responsive business partner that can ensure quality and security of supply. We value strong relationships with our customers and believe that commercial relationships are a learnt skill. Our integrated supply chain helps us to ensure a high standard of product quality and service delivery. This reduces the potential need for rework, increases reliability of service and saves our customers time and money. The key to our success is our ability to deliver upon promises and our skill in listening and responding to the needs of our customers.
deliver a fast, flexible and reliable product and service to all customers of steel products. Value is created by having leading market positions in most segments, as well as the most extensive footprint of facilities. Our facilities and market positions allow us to tailor offers to service all customers from the smallest to largest.
Distribution B5 Plus Distribution is Africa’s largest distributor of steel. The portfolio of businesses use their selling, distribution, supply chain and processing expertise to
The company’s product range includes; Steel Plates, Galvanized Pipes, Seamless Pipes, ERW Black Pipes, Equal Angles, UPN, IPEA-IPN, T-Bars, Galvanized Steel Plates, Chequered Plates, among others.
Our core values B5 Plus’s mission is underpinned by the following values: • Safety - we will not compromise on safety. • Customers - we will meet our promise to customers. Our mission is to engender high growth in all the businesses we are involved in by putting people before numbers, with the firm belief that the quality of our people is the precursor to the quantity of our achievements.
Popartic / Shutterstock.com
The company is also the leading manufacturer of Wire Nails from ¾” to 6”, Binding wire, Galvanized mesh & B.R.C mesh. B5 Plus is the one-stop shop for all steel products used across various industrial segments with more than 1,500 product identities and range. In Ghana, the Head office, manufacturing facility, and central stock yard is located in Kpone Industrial Area, Tema. However, it has multiple branches and dealers in Accra, Kumasi, Takoradi, Tamale and Wa. With an eminent Board of Management and distinguished professionals, B5 Plus Ltd can only be better at what it does. B5 Plus Ltd parent company is also running the world-class, prestigious “DPS INTERNATIONAL SCHOOL” in Tema, Ghana. B5 Plus Ltd Has Won: “INTERNATIONAL EUROPEAN AWARD FOR QUALITY IN RECOGNITION OF ITS COMMITMENT TO THE QUALITY AND EXCELLENCE OF ITS SERVICES” for year 2012 - 13. Awards won by B5 plus: • Leading Trader & Importer of Steel
products in Ghana • One of the Largest Iron & Steel trading companies in West African Region • Winner of the European Award for Quality and Excellent Services - 2013 • Most improved Tax payer - 2013 Our Standards • Excellent Service: We work around the clock for our valuable customers to satisfy their needs. We bring specialised products as per customer specification for Marine & Mining applications. • Quality: We supply the material of quality as per customer requirement and stick to standards agreed. • Availability: We are one of the largest stockists for Steel materials in West Africa. You are invited to visit us to have an idea of our stock. • Bonded Facility: We have the bonded warehouse for VAT & DUTY exempted supplies. • Delivery: Our factory works 24 hrs, delivery time is 7 am to 5 pm, Monday to Saturday and on special request we can load / deliver even on Sundays or off hours.
Tel: +233 244 331 635/ 244 342 600 303910196/ 303 951 016 Email: b5plus@hotmail.com sales@b5plus.com Best of Ghana
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Chapter 11 Construction and Engineering
Every home in Gha product from the HI
OTHER MEMBERS GHANA
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NIGER
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CONSTRUCTION CHEMICALS
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GROUP HISTORY Hitti Group of which NESSTRA is a subsidiary was established in 1969 by the late Robert Habib HITTI. Robert Habib HITTI , was an astute businessman and entrepreneur who used his valuable experience to start a small business in Ghana; It all started in Accra, on a little 2 acre piece of land in North Industrial Area where he established Duraplast, today a leading producer of HDPE and PVC pipes. Duraplast caters and supplies PVC and HDPE pipes for the construction, mining, borehole, gas industries as well as for the water distribution and telecom industries. Robert Hitti's resolve did not end there and four years later, in 1973, QUALIPLAST, a leading producer of plastics was created. QUALIPLAST is leader in the production of plastics for domestic usage such as buckets , bowls , pans , dustbins , tables and chairs and industrial applications such as plastic crates for the biggest breweries in West Africa and the fishing industry. Mr. Hitti's corporate expansion drive led to the
INTERVIEW
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Today the HITTI Group counts amongst others: • Nesstra Services: a one-stop shop solution for all building and furnishing needs. • Duraplast: a British Standards (BS) and ISO 9001:2008 certified company. • Ashfoam: an ISO 9001:2008 certified company, the only one of its kind in the foam industry in Ghana and the CIMG Manufacturing Company of Ghana 2012. • Qualiplast: a member of the Ghana Club 100 and an ISO 9001:2008 certified company. The HITTI group has now become one of the biggest groups in Ghana and West Africa. In all the Hitti group has 7 factories in West Africa with presence in 27 African countries employing over 2000 people directly. In the following company profile we give you an insight into the latest subsidiary to the group, Nesstra, and its panoply of worldwide leading brands.
with Bob Hitti, Sales Director Nesstra Ghana
Mr Bob Hitti is the young and energetic Sales Director of Nesstra Ghana. He comes from 3 generations of Hitti businessmen and women. He holds a Bachelor of Science degree in Business Management from Brunel University (University of London), as well as a Masters in International Business with specialization in Operations Management and information systems from the Grande Ecole IESEG in Lille, France (one of the top 5 French Business Schools). He has been with Nesstra Ghana since June 2012 and brings on board a refreshing disposition that sees things accomplished as a team. Interview: Mr. Bob Hitti (BH): You are welcome and thank you for the opportunity to Introduce Nesstra to your readers. BG: Can you tell us more about your activities at Nesstra Services, I'm so excited to learn that a Ghanaian Group has acquired a UK company? BH: Yes indeed, Nesstra is a new affiliate of the Hitti Group.In a bid to bring quality to our continental market and expand even further our brands name, the Hitti Group acquired in 2008 one of the leading and trusted suppliers of quality chemicals, materials and machinery to Africa, Nesstra Services. Nesstra Services UK's core business is the sales of raw material to the foam industry in Africa. The company operates in 27 African countries and is one of the largest suppliers of foam chemicals to Africa. Nesstra is also entering the supply of plastics raw material to
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creation of Ashanti Foam factory, popularly known as ASHFOAM in Kumasi in 1976. ASHFOAM derived from the name of the company is a leading Brand in the Ghanaian and the West African market as a producer of Quality foam products such as mattresses, foam sheets, pillows and linens for the domestic and hotel market. Robert's three children Alwan, Caroline and Mireille who are the second generation Hitti's, joined the family business after completing their education in the 1980's and 90's. Following the ill-fated demise of Mr Robert Hitti in 2001, the children took control of the direction of the group and have moved it to even greater heights in West Africa and the World. In 2012, Mr Bob Hitti, son of Alwan Hitti, joined the Hitti Group introducing the third generation of the Hitti family in the business. Bob is the first of six grandchildren of Robert and Theresa Hitti to join the family business. In 2008, Mr Alwan Hitti, Chairman of the Hitti Group, led the group on a vision hitherto unlikely in Ghana. In their resolve to be home of the World's leading brands, he led the group to acquire its foremost foreign supplier NESSTRA services UK.
the African continent and we expect to have a How does your strong brand presence similar success in the next few years. play on market competitiveness? BH: All our brands stand aside We are also active in the basic when it comes to quality. We only deal with chemical market range where we set up a the best brands and this policy is strictly new team for the past one year. We also respected. With this policy comes a clear have a strong technical department advantage to our customers as they have the responsible for providing large scale electrical assurance of the best quality and a projects and machinery for the food and juice customized service. Another competitive industry through our Alfa Laval brand. advantage we have is that we offer to our BG: You have so many customers, a one-stop solution centre for all international brands in your showroom their construction needs. The construction can you tell us about them? industry relies on a wide network of suppliers BH: At Nesstra, We operate a onefor various products; this can be a challenge stop shop concept in our showroom; offering as sourcing will require a lot of time and our customers a wide variety of products in knowhow. Nesstra solves this problem by one location. A customer who walks into our providing a wide variety of product in its showroom can purchase his electrical needs range where companies can source products from our ABB range, as well as all paint for their construction project with one supplier requirements from our Suvinil range. All who offers the best quality of products, installation works that require power tools are flexible payment terms and a reliable support also available with our HILTI products range. team. BG: What does Nesstra Power is also a necessity aspire to and what are your core nowadays and we offer values? Perkins Generators. “our success is Additionally, we just added BH: Nesstra aspires to be our people Sika Construction Chemicals a leading provider of services and and Evroprotection Safety product to the African market, and our knowhow, Products (PPE) adding value in the supply chain to our The showroom is also connected to customers and partners. We are ASHFOAM's showroom driven by allowing our customers to purchase their customer satisfaction, which is achieved by mattresses, bed sheets, bedspreads, pillows, creating value, always making a difference towels and furniture among other products in and continuously striving to exceed our the ASHFOAM Shop. Additionally, you can customer's needs and expectation. We stand find our McQuay air conditions as well as strong on the fact that all this is only Duraplast's PVC and HDPE pipes. What achievable through our young, dynamic and more can you ask for in shopping experience, motivated team in all the countries in which all your needs under one roof. we are present. BG: Your brands are all global leaders, how do you incorporate brands in BG: Mr Hitti, what will be your your product portfolio? final words to our readers? BH: It is important to mention that BH: I will encourage your readers to adding brands to our portfolio is not just to patronize all the products from the Hitti look good. Every brand added is carefully Group, we have in stock a wide range of studied; we have in place a strong team products for all their needs. If not for anything which operates independently and grows the at all, my advice for all household will be: expectation of all stakeholders. Every year Every home in Ghana should have a product we are approached by leading brands to from the HITTI GROUP range. Thank you! represent them in Ghana and Africa. BG:
NESSTRA UK BRIEF
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ABB is a global leader in power and automation technologies that enable constructions, utility and industry customers to improve performance while lowering environmental impact. The ABB group of companies operates in around 100 countries. The products are backed by the technological expertise of ABB's centers of excellence in France, Sweden, Germany, Italy and Finland, each excelling in a specific range of products. ABB has implemented a quality assurance organization in compliance with the international ISO 9000 series Quality Assurance Standards. ABB's manufacturing plants are ISO 9001 certified. ABB helps customer to use electrical power efficiently, to increase industry productivity and to lower environmental impact in a sustainable way. “Power and Productivity for a better world” Nesstra channel partner with ABB has a long and successful history of supplying Power products (MV Switchgear, Power Transformers and Power Factor Correction Systems) and LV Products and Solutions (Motors, Variable Speed Drives, Softstarters, Distribution Switchboards, Wiring Accessories) to the Construction Companies in the region. These products and solutions have been provided at project start up, often through International EPC Contractors, and throughout the life of the project to the Operators as expansions and replacements occur.
SERVICES
...Constantly serving the African Continent Tunisia Morocco
Algeria
Niger Mali
Niger
Senegal Burkina Faso
Sierra Leone
Sierra Leone
Ivory Coast
Ghana
Liberia
Djibouti
Nigeria
Ethiopia
Equatorial Guinea
Central Africa Rep.
Cameroon
Benin
Liberia
Eritrea
Gabon
Congo
da
Guiné Bissau
Sudan
Chad
an
Gambia
Dem. Rep. of Congo (ex Zaire)
Ug
Mauritania
Guinea
Egypt
Libya
Togo
Nesstra Services was established as a UK company and has been in operation for the past 50 years, having conducted business on the African continent. However its ownership changed in 2008, and now belongs to a Ghanaian group of companies founded in 1969 in Ghana by Mr. Robert Hitti a revered industrialist Nesstra is a trusted supplier to Africa of quality chemicals, materials and machinery for use in a wide range of industries. Our involvement with Africa goes back several decades, providing us with a wealth of experience. We represent a number of international companies throughout the continent and specialise in providing reliable and innovative supply solutions for our customers. The company has earned its credible reputation and business strength through a strong commitment of the management, who continuously strive to win it customers’ trust and contentment customizing its services. Nesstra has the privilege to cover all SubSahara, East & South African countries. The company has recently established a subsidiary office in Brazil for the Latin America market.
Somali Rep.
Kenya
Rwanda Burundi
Ghana
Tanzania
Tanzania
Togo
Angola
Malawi
Benin Nigeria
Uganda
Madagascar
Zambia Moçambique Zimbabwe Namibia Bostwana
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• Countries we cover South Africa
• Local Offices & Factory
South Africa
Suvinil paints is a brand that is familiar with the Ghanaian market. Currently Nesstra Ghana Limited is handling the distribution of the products in the West Africa Sub-region. With over 1500 different colours to choose from, Suvinil Paints has set a benchmark of producing premium quality paints in accordance with Brazilian Paints Standards (ABRAFATI). Users of Suvinil Paints attest to the fact that, the paints are durable and provide the customer with benefits that sums up added value for purchasing and using the paints. Suvinil paints are made to withstand harsh weather condit ions; it is “You can choose from wash over 1500 different able colours and have it and mixed instantly” provi
de excellent coverage/high spread rate. With this the work goes faster and needs less quantity of paints to be applied on a surface. The brand also provides the customer with varieties of colour effects for interior wall surface. Besides these benefits, Suvinil gives more advantages because it holds the technology of less dirt, which means, the paint splashes less, and is odourless after 3 hours. Suvinil, with its 3 different finishes – Matt, Silk Touch and Semi Gloss, offers the luxury finish for the building. Just remember to ensure that a successful application will be reached if the preparation is done.
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CONSTRUCTION CHEMICALS BUILDING TRUST
Hilti is the world's leader in developing, manufacturing and marketing added-value, top-quality products for professional customers in the construction industry and in building maintenance. Hilti operates in more than120 countries around the world. We are committed to excellence innovation total quality direct customer relationships and effective marketing. Our products lines range from Measuring systems, Drilling and • MEASURING SYSTEMS • CUTTING AND GRINDING
...your choice of a POWERful generator
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demolition systems, Diamond systems, Cutting and sanding systems, Screw fasting systems, Cordless systems, Direct fastening systems, Anchor systems, Installation systems, Firestop systems, Construction chemicals. Hilti offers lifetime service which makes its unique from competition, among them are life time manufacturing warranty, no-cost whatsoever for up to two years, life time repair cost limit.
• DRILLING AND DEMOLITION
• SCREW FASTENING
• CORDLESS SYSTEMS • DIAMOND SYSTEMS
• DIRECT FASTENING
• ANCHOR SYSTEMS
• CHEMICAL SYSTEMS
THE HITTI GROUP
GHANA
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Generators BUILDING TRUST
NESSTRA SERVICES GHANA LTD.
NESSTRA SERVICES (UK) LTD.
9-12 Dadeban Road, North Industrial Area, P. O. Box 7136, Accra, Ghana Tel: +233 302 220651 Fax: +44 1628 668724 E-mail: salesgh@nesstra.com
22-23 Progress Business Centre, White Parkway Slough SL 16DQ U.K. Tel: +44 (0) 1628 668 018 Mobile: +44 (0) 7825 330 863 Fax: +44 (0) 1628 668 724 www.nesstra.com
Constantly... serving Africa and NOW Latin America Tunisia Morocco
Algeria
Niger Mauritania
Guinea
Mali
Niger
Senegal
Guiné Bissau
Sierra Leone
Sierra Leone
Ivory Coast
Ghana
Burkina Faso
Liberia
Sudan
Chad
Eritrea Djibouti
Nigeria
Togo
Gambia
Egypt
Libya
Benin Equatorial Guinea
Liberia
Ethiopia Central Africa Rep.
Cameroon
Gabon
Uganda
Congo
Dem. Rep. of Congo (ex Zaire) Rwanda Burundi
Ghana
Togo Angola
Benin
Uganda
Somali Rep.
Kenya
Tanzania
Tanzania
Malawi Madagascar
Zambia Moçambique
Nigeria
Zimbabwe Namibia
Venezuela
Bostwana
Colombia South Africa
Ecuador
Brazil
Peru
*
• Countries we cover
*
• Local Offices & Factory
South Africa
Bolivia
Par
aqu
Chile
ay
Argentina
Brazil Uruguay
“NESSTRA is unique amongst suppliers in providing a complete range of chemicals, machinery and services to its customers”
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Krane Construction Limited Krane Construction Limited is a Building, Civil, Electrical and Mechanical Engineering Company wholly owned by Ghanaians.
Design and Build of eight storey (three level) car park for Teacher’s Fund-Ridge, Accra
Erection and completion of balme library extension, University of Ghana, Legon
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It was established in 1990, and has since expanded to a reputable financial Class 1 (Ministry of Works and Housing classification) construction firm, preferred by many consultants and prospective clients in the construction industry of Ghana, to undertake various types and sizes of construction projects. We have a corporate vision to pursue growth in the Ghanaian construction market to become the leading contractor in Ghana capable of successfully undertaking any type of construction work, irrespective of site challenges. Our continuous growth is sustained by ensuring that we develop and retain our most valued human and intellectual assets; thereby ensuring that employees grow in knowledge and excellence to support the organisation’s growth. Our operational model which is understood by everyone in our organisation, offers clients advantages of the 3T system (Think Total Time) designed to ensure short
UNA Home - Airport City, Accra
Busy Internet - Ring Road, Accra
Design and Build of eight storey (sixteen levels) car park for SSNIT at Pension House, Accra
Harlequin International Workshop /office-Tema
construction time, high-quality and efficient solutions for our clients. Equal rights and Safety are our priority in Krane Construction Limited and we are fully committed to conducting every aspect of our Business in accordance with the highest standards of Safety, Health and Environment. We specialise in: • Structural Steel Design and Build; • Design and Build of corporate multistorey construction works; • Various civil works including Agricultural, Warehouse type construction works; • Provide services such as the Design and Build of Water Supply, Electrical and Mechanical Systems and Commission; • Woodworks; • Landscaping.
Goil Service Station- South La, Accra
C214/4, Olympics Rd., Kokomlemle, Accra, Ghana Tel: +233 0302223766 Fax: +233 0302231868 www.kraneconst.com Best of Ghana
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Dizengoff Ghana Limited – Electro-Mechanic Division Dizengoff Ghana Limited, a subsidiary of Balton CP Limited UK, having operated in Ghana since its independence in 1957 has evolved to become one of the major providers of ElectroMechanic solutions in Ghana.
The Company functions through three independent divisions namely Agriculture, Communication and Electro-Mechanic. Our Electro-Mechanic Division specialises in execution of projects, offering a comprehensive suite of solutions on and off site in the fields of Infrastructure, Power
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Generation, Air-conditioning and Ventilation, Lifts and Escalators, Solar Water Heating, Firefighting and Detection, GSM Civil works and other engineering solutions. We have an irrevocable commitment to provide quality products and excellent services to clients through our tested
competent and multi-disciplined skills, applying the right principles to help drive down customer cost and also add value to the businesses of our clients. These values are captured in our slogan “QUALTY LEADS THE WAY”. We supply: Air-conditioners, Ventilation Systems, Fire Fighting and Detection Systems, Power Generators, Solar Water Heating System, Welding Plants and Accessories, Safety Equipment, Power Tools, Marine, Industrial and Decorative paints, Waterproofing Systems and PolyCarbonate Roofing materials.Our products are supported with design, installation and after sale services. Through our experienced engineering and technical support team, we offer integrated solutions including design, procurement, supply and installation, tailored to the clients’ needs. With our excellent technical support teams across the country we have maintained a high standard in the delivery of our services.
International Alliances
Dizengoff Ghana Limited North Industrial Area, Accra P.O. Box 3403, Accra Tel: +233 277551425, 572289925 Email: info-emd@dwagh.com www.dizengoffgh.com Best of Ghana
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Chapter 12 Mining and Minerals
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AEL Mining Services Ghana In recognition of 20 outstanding years of business partnership… looking forward to many more.
AEL’s global footprint
Underground operations
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At AEL we believe that people make the difference. As a company, in every area where we operate; we always ensure and promise good leadership. The attitude of our people is remarkable and truly lives up to The AEL Way of doing business – great confidence, courage and care. We look at things from the stakeholders’ point of view and we believe that business is about relationships and true value-add for all our stakeholders. We believe that mutual success depends on creating a business environment in which people are able to do remarkable work. Our drive is to continually bring value to our customers and to be a force for good in all areas where we operate. Therefore, long-term partnerships define the way we approach business. This also translates to engagement
with our diverse communities we interact with, which are part of the AEL family. With a history that spans over 118 years, AEL’s operations were initially established in Southern Africa. In response to market demand, the company evolved and expanded, creating an impressive African footprint. Today our operations include partnerships in Asia Pacific, South America and Europe. Our presence in Ghana has prominence as an example of what we stand for as a company - how we aspire to engage with our customers and the communities we touch around the globe. It is a well-known fact that West Africa, in particular Ghana, is one of the leading gold-producing countries in the world. Its mineral riches provide numerous
AEL operation
Franky Botha Managing Director AEL West Africa
opportunities for companies to invest in the region whilst providing opportunities to grow local skills and contribute to building Ghana’s economy. Ghana is a natural hub for West Africa with two bustling harbour towns, an international airport and welldeveloped infrastructure. Ghanaians are naturally industrious and their friendly and helpful demeanour bodes well for the country to continue to prosper. As AEL, we are proud to have been part of the Ghanaian economy and ecosystem for the last 20 years and we are poised for continued success. As a subsidiary of AECI, a listed entity on the Johannesburg Securities Exchange, AEL is the largest explosives services company on the African continent. We are a global leader in explosive initiating systems and emulsion technology, the two key enabling technologies required to deliver international level mining solutions. Franky Botha, Managing Director of AEL West Africa, notes that AEL is committed to unearthing wealth in the countries it operates in and by doing so benefiting the West African people. “Ultimately, this business is about people. Everybody knows that people are our biggest asset. AEL is therefore geared to grow and train people with unique skills to deliver professional blasting services
at the work face. After more than 20 years in West Africa, AEL has developed local talent to comprise more than 98% of its workforce,” says Botha. “Wherever there are mines, there is growth. This gives local communities opportunities for further education and also provides a platform for them to prosper. AEL is just one of the many companies that has a multiplier effect on the revenue generated in Ghana and other West African countries,” says Botha. Being the leading supplier of explosive products and services in this region, AEL is strongly positioned to provide products and services to neighbouring countries like Sierra Leone, Côte d’ Ivoire, Liberia, Togo, Benin and Nigeria. A very important and vibrant sector in this region is obviously the quarry and construction market. Wileb Mining has been AEL’s agent in the region for two decades and expertly services this market sector in Ghana as well as crossborder. AEL’s core activity is the supply of explosives, accessories and value-added services and it has proudly established itself as one of the few suppliers who generate most of its sales from locally manufactured products and services.
Franky Botha presenting the Surface Blasting Competency Programme certificate to Wileb’s Ben Agboka
AEL site
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Long service award recipients
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AEL’s presence in Ghana AEL first established itself in the region in the early 1990s. The first bulk explosives manufacturing and shock tube assembly plants were developed by AEL’s partner at the time, ICI, in the early 1990s. AEL assumed ownership of these plants in 1993 and has consistently introduced various improved technologies over the years. In 1999, AEL successfully pioneered electronic initiating systems in Africa and completed its second bulk explosives manufacturing plant in 2009. AEL’s manufacturing facilities are based in Ghana’s Western region and are strategically positioned to ensure reliable and costeffective supply to this mining region. With one bulk emulsion plant in the Bogoso area and another in Tarkwa, AEL is proud to manufacture most of its explosive products in-country and by doing so providing jobs for more than 280 Ghanaians. In addition to the bulk plants, AEL also built a shock tube assembly plant in Ghana, which provides the full range of shock tube initiating systems for any surface or underground mining
AEL’s Mobile Manufacturing Unit (MMU)
Good fragmentation ensures loading efficiency AEL Ghana’s Isaac Baidoo with AEL West Africa Managing Director, Franky Botha.
application. Furthermore, AEL imports a number of other explosives, boosters, detonating cords and initiation systems from AEL’s South African manufacturing and distribution centres. Adding value through differentiated services As a value-adding service provider, AEL also provides a number of specialised blasting solutions to various underground and surface operations in the West African region. This full range of services is designed to cater for customers’ varying needs including mining processes and applications. These services range from the simple delivery of products to mine sites on a commodity basis, to down-the-hole service contracts and the more fully integrated Prime, Load, Tie and Shoot (PLTS) operations, as well as rockon-ground. In every instance, AEL provides customers with technical service support and on-going engagement on customised blasting solutions to assist customers to realise improved blasting and mining efficiencies.
Investment in training and development AEL is committed to training its personnel and is a leading provider of career opportunities to mining engineers, accountants, service engineers and other service support staff in the explosives manufacturing and supply industry in West Africa. AEL lives its commitment of ethical management and leadership and is dedicated to caring for its people and helping them realise their true potential. Paving the way for future growth AEL West Africa is continually exploring new expansion opportunities to grow its business through participation in the development of new projects. The company is committed to unearthing wealth in the region with its current partners as well as new entrants as they expand their operations and influence throughout West Africa. It is our aim to mark the next 20 years with even more successes in Ghana and will evolve and remain relevant to this market.
“I believe that AEL’s 20-year success is about genuine partnerships and strong relationships with its customers. We strive to understand the wants and needs of our customers to ensure that we supply them with fit-for-purpose solutions. It is our aim to leave a strong legacy of excellence and growth in this country. This will be achieved through world-class operations, ISO certified sites, highly trained people, excellent products, an exemplary safety record and continuous growth for the future generations,” concludes Botha.
For more information please contact: Franky Botha - Managing Director West Africa (encompassing Ghana, Ivory Coast, Liberia, Niger and Nigeria). Tel: +233 302 762 633 Cell: +233 244 333 214 Email: Franky.Botha@aelms.com www.aelminingservices.com Best of Ghana
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Italtec Ghana Ltd Italtec Gh. Ltd is a wholly Ghanaian registered operating company under the Company’s Registration Act. Its primary business is the purchase and export of gold.
Italtec employs the concept of buying centres to guarantee a steady stream of gold supplies for purchases on a daily basis. The company currently operates 14 wholly established gold buying centres. The purchasing locations are scattered across the mining belt mostly in the western region and the Tarkwa/ Prestea mining belt. One of our methods of business is the service technique program which employs the distribution and servicing of mining equipment and power generating sets. The program assures the delivery of such mining equipment to the various miners/ workers under our trade rule by supplying them with sluice boxes and washing tables, including standby power generating sets to guarantee them operating equipment, as well as deep-well water pumps. All these are done and leveraged against the continuous supply of gold. This method guarantees us the right of purchase and
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protection from all the participating mines who work in our service and support program. Field test Gold is assayed in all of our purchasing centres, we supply smelting furnaces made of gas and electric blowers with smelting crucibles weighing up to eight kilograms per smelting pot. The smelted gold is weighed in the Mettler Toledo specific gravity weighing scales. This method of assaying gold has a relative accuracy of +/- 0.005% which makes it the best field testing method. The gold is smelted from several forms such as alluvial dust and small ingots into one kilogram weight dore bars with a purity of between 91.66% minimum to 95% purity. Export markets Italtec primarily ships gold to the UAE - the hub of the Arabian Gulf region covering
the Arab world – which is close to India, the largest gold consumer in the world. Shipment is made weekly on the Emirates flight departing Accra International Airport at 5.00pm local time, arriving in the morning in Dubai at 6.00am. Dubai is four hours ahead of GMT. The gold departs our office in Accra under escort to the airport. It is then sealed by customs security officers after inspection and flown on the next departing Emirates flight. Other markets include the European Union, Turkey and recently the USA. All of these continental flights are made by KLM Airline of the Dutch Netherlands. Terms of contract Our terms of contract are very simple - we supply gold on an annual renewable contract revolving. Please see our website for details – www.italtecgold.com.
10 ANUM YEMOH LOOP East Legon Accra Direction: Follow sign post opposite the Mensvic Grand Hotel, off Lagos Ave Office: +233 302544094 Cell: +233 244 418922 SKPE: ANAS641 www.italtecgold.com Best of Ghana
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Wileb Mining Supplies Limited
THE COMPANY Wileb Mining Supplies Limited was established in 1994, specialising in the provision of services to the Mines, Stone Quarries and Road Construction Companies in Ghana and other West African Countries. The promoters of the Company however have experience in the mining and quarry services industry spanning over four decades. We are the main distributors for AEL Mining Services Ltd. to the Quarry and construction Industry in Ghana and other West African Countries. SERVICES PROVIDED Services provided by the company include, but not limited to, the following:
Managing Director, Mr. Krofah
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Operations Director, Mr. Badoo
TECHNICAL • Supply of mining explosives and accessories;
• Drilling and blasting of all types of rocks at the mines, stone quarries, road construction sites, demolition of bridges etc.; • Supply of equipment to the mines and stone quarries, new and reconditioned; • Rock on the ground at quarry sites. ADMINISTRATIVE SUPPORT To allow our clients to concentrate on their core business activities of managing their projects, Wileb obtains transfer permits on their behalf which entails the following: • Applying and obtaining approval for explosives transfer from Mines Inspectorate Division of the Minerals Commission; • Obtaining approval for explosives transfer from Ghana Police Service and the provision of security escorts; • Obtaining of permits from Ministry of Interior for export of explosives. MANAGEMENT/STAFF The quality of our service derives largely from the quality of our management and staff, both in terms of experience on the job and educational qualification of our field personnel. Our core technical staff consists of Mining University Graduates with both practical and academic training in mining technology, explosives handling/storage and application. The Company is managed by a team of highly experienced business executives and qualified mining engineers and technicians. EQUIPMENT We operate two Mobile Manufacturing Units for the onsite manufacture of explosives at the bench using bulk
emulsion products. In addition, we operate Drilling Machines with the capacity to drill 300 metres of 76 – 89 diameter holes a day per machine.
TOGO: Cemat Industries, COLAS, Ebomaf.
TRANSPORTATION In response to the latest Mining Regulations, we provide specially built trucks and licensed by the Inspector of Mines for the delivery of explosives from our magazines to our customers.
BURKINA FASO: Ebomaf (Road Construction), Societe Kanazoe, Societe Fadoul Technibois.
BENIN: Adeoti Enterprise, China Railways & Engineering Company.
NIGER: Global Achat Services SARL. COTE D’IVOIRE: Caderac SA.
EXPLOSIVES STORAGE We operate explosives magazines at strategic locations for the storage of explosives and accessories which facilitate ready availability of stocks for our clients. CUSTOMER PROFILE We currently deal with most of the road construction companies and commercial quarries in Ghana, Republic of Togo, Republic of Benin, Burkina Faso and Niger as indicated below: GHANA: AJ Fanj, Atiwa Quarries Ltd, Atlantic Quarry Ltd, China Harbour Engineering, China International Water & Electric Corp, Chronos Ghana Ltd, Eastern Quarries Ltd, Executive Mining, Gokay Quarry Ltd, GS International, Justmac Quarry Ltd, Mansco Quarry Ltd, MSF Engenheria, Northern Mines & Quarries, Shaanxi Mining GH Ltd, Shinsung, Sarcon Quarry Ltd, Sonitra/Reynold Construction, Twin rock Quarry, West Coast Quarry, Zina Quarry Ltd.
BUSINESS PHILOSOPHY Our philosophy is to provide world-class services in the supply chain for the mining and quarry industry in Ghana and other countries in the West African sub-region and to be a supplier of choice in the industry. We pride ourselves in being the “QUARRY MASTERS” in West Africa.
Head Office-Accra Location: 217 & 219 Christman House Airport Residential Area P.O.Box CT 5875 Cantonments, Accra Tel/Fax: +233 302 763770 E-mail: wilebmining@gmail.com Managing Director: +233 244 317 064 Operations Director: +233 277 557 520 Takoradi Office Location: 1st Floor, Tigo building Axim Road-Takoradi Tel: +233 020 434 4056 Best of Ghana
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Chapter 13 Transport, Logistics and Courier Services
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DHL- The LOGISTIC GROUP
DHL is the global market leader in the logistics industry and “The logistics company for the world�. It commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.
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The Logistics company for the world
Why choose DPDHL?
A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.
• Commitment to making customers, employees and shareholders more successful – without compromising on results. • One-of-a-kind portfolio of logistics and communications services. • Easy-to-use standardised products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. • Global program “First Choice“ that intensifies our focus and business processes on our customers’ needs. • Commitment to environmental and social issues a fundamental part of our corporate strategy: Environmental protection (GoGreen), disaster management (GoHelp) and education (GoTeach).
DHL is part of Deutsche Post DHL. The Group generated revenue of more than € 55.5 billion in 2012.
DHL EXPRESS House No. 3 North Ridge Crescent, Accra Tel: +233 302 213090-7
DHL GLOBAL FORWARDING 53, Patrice Lumumba Road Airport residential area DTD 36, Cantonments Tel: +233 (0) 302742444
DHL SUPPLY CHAIN Community 11,AJ 65 Tema Main Harbour Tel: +233 (0) 303 310116
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DHL Express – The world’s largest express network is ready to deliver
Gloabl Products Portfolio - DHL Express • Fully flexible, immediate pick-up with an export or domestic door-to-door delivery on the next commercial or Aviation flight out, within a target of 24 hours. • Fully flexible, immediate pick-up with an export or domestic door-to-door delivery by way of a dedicated ground vehicle, within a target of 24 hours. • Fully flexible, immediate pick-up with an export or domestic door-to-door delivery by way of an on-board-courier or chartered aircraft for highest security, within a target of 24 hours. • Scheduled door-to-door pick-up by noon and an export or domestic delivery within the same business day. This product is not offered in Europe or the US. • Systemised door-to-door intra-city delivery of shipments up to 25kg on a same day, next day, or time of day basis. • Systemised door-to-door export, import or domestic delivery of documents and
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•
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parcels by 9:00hrs on the next possible business day. Systemised door-to-door export, import or domestic delivery of documents and parcels by 10:30hrs on the next possible business day. Systemised door-to-door export, import or domestic delivery of documents and parcels by 12:00hrs on the next possible business day. Systemised door-to-door export, import or domestic delivery of documents and parcels by 18:00hrs on the next possible business day. Systemised import of single or multipiece shipments and pallets with a dropoff at a DHL facility and a delivery by 18:00hrs on the next possible business day, with no origin costs billed to the consignee. Systemised Service Point-to-door export delivery of single parcels or documents sold to cash customers through our Service Points. Systemised door-to-door export, import or domestic delivery of single or multipiece shipments and pallets with transit times specified in a certain number of days. Systemised Mail Box to Service Point product offering our customers an Online shopping facility to purchase goods online from the USA. A range of optional services offered with export, import or domestic Express products, such as: Insurance, Payable Packaging, Saturday Delivery and Remote Area Service.
• A range of Express-related non-transport services offered in selected locations to support the supply chain requirements of Express customers. Examples include storage, strategic parts centres and certain shipment preparation services. • Customs clearance activities for the import, export and bonded transit of declarable and dutiable shipments. Services include Standard Clearance, Supplementary Clearance and Customs Consultancy. • Professional support to manage and facilitate the complexity of global trade. Services include fiscal representation as
an Importer of Record, Trade Automation Services (TAS), and on-demand trade consultancy. • A combination of one or more Products with one or more Services to create a standardised industry-specific solution. An example is Break Bulk Express.
DHL Ghana Limited (Express) House No. 3 North Ridge Crescent North Ridge, Accra Tel: 233 302 213090-7 www.dhl.com.gh Best of Ghana
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DHL- Global Forwarding The Global Forwarding Business Unit is responsible for Air, Ocean and Road Freight Solutions within the DPDHL Group. Our freight forwarding services further extend to multi-modal and sector-specific solutions to exceed your expectations with emphasis on industrial projects.
AIR FORWARD
OCEAN FORWARD
Our AIR FORWARD offer is also highly flexible to meet specific customer requirements. While door to door is our standard offering, airport to airport, door to airport and airport to door options are also available.
OCEAN FORWARD - As one of the largest Ocean Freight service providers for Full Container Load (FCL) and Lessthan-Container Load (LCL) shipments, we currently handle in excess of 2.8 million TEUs and more than 2 million cubic metres of LCL freight annually, across all continents.
• Air Priority • Air Connect • Air Combined • Air Economy • Air Charter
• Ocean Direct • Ocean Connect • Ocean Container Management • Ocean Assembly • Ocean Special • Ocean Charter
Sector Solutions
• Ocean Secure • DHL Customs Service • DHL Double Deck • DHL FLEXITANKS
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DHL SUPPLY CHAIN AT A GLANCE The SUPPLY CHAIN division is an operating group of Deutsche Post DHL (DAX: DPW) representing approximately EUR 14.34 billion in annual revenue for the fiscal year 2012. As the world’s leading contract logistics provider, we create competitive advantage for our customers by delivering exceptional operational service and innovative solutions across the supply chain. WHY CHOOSE DHL SUPPLY CHAIN?
Facts & Figures
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Global scale and presence More than 40 years of experience in logistics Deep expertise in major vertical markets with more than 40,000 sector experts Unmatched approach to Operational Excellence Finds the right balance between performance and costs Continuously improves processes and implements easy-to-use solutions Creates solutions for now and the future Adjusts to challenges by driving solutions with new technologies
• •
Market leader in contract logistics: 7.8% market share in 2012 Revenue SUPPLY CHAIN 2012: € 14.34 billion More than 125,000 dedicated employees Present in more than 60 countries and territories Strong expertise in key vertical markets like Automotive, Consumer, Retail, Energy & Chemicals, Life Sciences & Healthcare, Technology, and Engineering & Manufacturing 2,400 terminals, warehouses, offices ~23,000,000 m 2 of storage area
Comprising a global network of more than 125,000 dedicated employees in more than 60 countries and territories, DHL Supply Chain provides the best supply chain solutions across a number of industry sectors. Through the combination of deep sector expertise and a sustained commitment to excellence, simplification, innovation and sustainability, DHL Supply Chain generates value for its customers around the world. As the most trusted operator in the logistics industry, we deliver on our promises.
Plan
Source
Make
Deliver
Return
Laying the foundation for an effective supply chain • Supply Chain Consulting • Lead Logistics Provider
Getting the materials you need, when you need them • Procurement Services • Inbound to Manufacturing
Manufacturing the product • Primary Packaging • In-Plant Services • Inventory Management
Getting it where it needs to be • Finished Products • Secondary Packaging
Receiving the support when it’s needed • Reverse Logistics • Recall Solutions • Services Parts Logistics • Envirosolutions
Our Services: Transportation | Warehousing | Value Added Services | Management Services
Deutsche Post DHL – The Mail & Logistics Group
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Consolidated Shipping Agencies Ltd. (Conship) Consolidated Shipping Agencies Limited (Conship) is a wholly owned Ghanaian Logistics and Shipping company. It was established in February 1996 with a service orientation in freight forwarding.
• American Chamber of Commerce Ghana (AMCHAM) • Ghana Netherlands Chamber of Commerce (GHANECC) • Ghana German Economic Association (G.G.E.A.) • British Safety Organisation (B.S.C.) Vision The vision of Conship is to be the standard of excellence in the Freight Forwarding, Logistics and Ship Husbandry Industry.
Conship exhibiting our services at the Ghana Summit (Oil and Gas).
Over the years, Conship has successfully built its presence in the Freight Forwarding and Logistics market at national and international levels, through key relationships with its clients and agents. Within the last decade, Conship has become one of the leading Freight Forwarding and Logistics companies in Ghana. This has been achieved by providing superior freight solutions to clients; inducing a passion for excellence in Conship employees through training and incentives; upholding standards of service that are dependable, efficient and excellent value for money; offering services during evenings, weekends and public holidays at the request of the customers. Conship is registered with the following institutions for its operations in Ghana:
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• Ghana Institute of Freight Forwarders (G.I.F.F.) • Ghana Ports & Harbours Authority (G.P.H.A.) • Ghana Revenue Authority (G.R.A.) • Petroleum Commission (P.C.) • Ghana Shippers Authority (G.S.A.) • Ship Owners and Agents Associations of Ghana (S.O.A.A.G.) We are also members of the under listed establishments: • International Federation of Freight Forwarders Association (F.I.A.T.A.) • Chartered Institute of Logistics and Transport (C.I.L.T.)-Ghana • Ghana Chamber of Commerce & Industry (G.C.C.I)
Mission Statement Conship will be a globally recognised player in the Freight Forwarding, Logistics and Ship Husbandry Industry. We shall accomplish this mission by: • Focusing on customers’ evolving needs; • Exceeding the expectations of our customers; • Creating a healthy relationship with stakeholders; • Harnessing the potential of the highly skilled team. Conship Services Freight Forwarding: • Customs Brokerage & Clearance • Sea & Air Consolidation • Operators of Container Freight Station (C.F.S.) • Inland Haulage • Warehousing • Transit & Trans-Shipment (Cross-Border Services)
Conship Logistics Base in Takoradi.
• Dangerous Goods Handling (Fully Certified) HAZMAT, Etc. Oil & Gas services: • Off-shore/On-Shore Personnel Movement • Logistics Services and Operators of Logistics Base and Services Ship Agency: • Vessel/Husbandry Services • Crew Recruitment • Immigration Services • Owners & Operators Of Small Crafts • Anchorage Services Projects: • Turnkey Projects • Contract Logistics • Supply Chain Management • Specialised Services • Door-To-Door Delivery Services Over the years, Conship has intensified its services in the Oil and Gas Industry as well as Project Handling. The In-House Health, Safety & Environment (H.S.E.)/Environment, Health & Safety (E.H.S.) Department is handled by very professionally trained staff and is fully equipped and certified. They also have their own Packaging and Crating facility. Our Operational and Delivery vehicles are all equipped with tracking devices which allows us real time position tracking as well as speed monitoring. Conship Fleet is available on request.
Conship has three well-equipped branch offices in Ghana, with over 140 personnel across branches located at Tema (Headquarters), Accra, and Takoradi. The Tema owned office is located outside the Tema Main Port and houses a secured 1200 cubic metres Container Freight Station, with 24 hours/7 days private security surveillance and CCTV installations. The Airfreight office is well established and situated right at the heart of the Aviance Cargo Village. The airfreight administrative office is located at Silver Star Towers in Accra. The Takoradi office handles the Oil & Gas projects services. The personnel are fully certified and trained in all aspects of the industry. Awards • Century Platinum Quality Award, 2013-Business Initiative Directions (B.I.D.)-Geneva-Switzerland. • Offshore Logistics Firm of the Year 2012- M & A- U.K. • Container Freight Station of the Year 2011-Chartered Institute of Logistics & Transport-Ghana. • Personality of the Year 2011-Chartered Institute of Logistics & Transport-Ghana. • Entrepreneur of the Year, Logistics & Transport-2011-Ghana Entrepreneur Foundation. • International Gold Star Quality Award 2010-Gold Business Initiative Directions (B.I.D.)-France.
Conship social responsibility with Tullow at the Department of Surgery at the Korle Bu Teaching Hospital
Tema-Ocean Freight / Head Office Plot Nos. 21/22 Commercial Warehouse Area Tema Main Harbour, Tema-Ghana (West Africa) Tel: +233 303 204016 / 213737 /213738 Fax: +233 303 204017 Email: shipping@conshiponline.com Accra-Airfreight Aviance Cargo Village & Silver Star Towers Unit 15 Room 2-4 Kotoka International Airport, Accra Tel: +233 302 785332 / 765770 Fax: +233 302 785333 / 7012354 Email: airfreight@conshiponline.com Takoradi-Ocean Freight Access Bank Building, Opposite Bank of Ghana Takoradi, Ghana Tel: +233 31 2032586 Fax: +233 31 2025860 Email: projects@conshiponline.com takoradi@conshiponline.com Best of Ghana
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Chapter 14 Automotive and Motoring
Japan Motors Trading Company
THE MARKET In the last decade of the century, the overreliance of the Ghanaian economy on road transportation has led to tremendous increase in the importation of different models of vehicles. This development has contributed in a great measure to make the automobile industry a viable investment venture. The development has been associated with a mass proliferation of automobile service workshops, primarily to sustain and maintain the use of vehicles on the roads. As a means of providing one-stopshop for all customers’ needs, the vehicle importers have attached service centres to their businesses to make it convenient to buy a vehicle and service it at the same point of sale. This component of the industry has ensured the provision of better service quality to vehicle users. In Ghana, every kilometre leads to a service workshop as many individuals undertake studies and undergo apprenticeship training in automobile services. However dominant the traditional service outlets are, the formal service sector has witnessed expansion in the last 20 years, with Japan Motors Trading Company being the frontrunner over the years under consideration.
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THE PRODUCT Japan Motors, as it is traditionally called, is the importer of Nissan vehicles and Yamaha products, providing the best services to customers in sales and maintenance. Japan Motors has been innovative over the years and poised to give exclusive customer care; this is seen in the range of vehicles offered: Sports Utility Vehicles (SUVs) Commercial Vehicles, Buses, Saloon Cars and Nissan Diesel (UD) Trucks. They also stock Yamaha Power Products Motorcycles, Water Pumps and Generators. Japan Motors has award-winning workshop facilities and genuine parts/ accessories in all its branches, providing a very dependable quality After-Sales Service support. THE EVOLUTION OF THE BRAND Japan Motors Trading Company Limited, a private company limited by shares, was established in 1965 in Ghana. It grew out of a family motor vehicle spare parts and transport business, S. Kalmoni & Sons, started in 1920 by the late Salem Kalmoni, who had arrived eight years before in 1912 in the then Gold Coast with his brother Sobhi from their native country of Lebanon. In 1958, S. Kalmoni & Sons imported the first Japanese car onto the Ghanaian
market. This car was called Datsun (now Nissan). There was no turning back after this and in 1962 S. Kalmoni & Sons gave birth to Japan Motors Trading Company - which moved on to become a limited liability company in 1965. The transport activity of the business was exceptionally vibrant in the 1930s, servicing the country’s cocoa industry by trucking the beans from the hinterland to the coast, for onward shipment to Europe and North America. Since then Japan Motors has become synonymous with the Nissan brand name. Throughout its history and under the leadership of second generation Kalmoni family members, Japan Motors has remained a private company with a commitment and dedication to its clients, its employees, and its community. Through the years, as a result of continually improving upon the brand’s distinctive competence in giving practical meaning to the philosophy of customer satisfaction, Japan motors has grown in stature and status. After its incorporation in 1965 with a staff of less than 50, the company opened a branch at Tema to assemble Datsun pick-ups from imported completedknocked-down (CKD) parts, and also to build bodies designed by Nissan Motors Company. In 1970, a second assembly line was added to Datsun 120Y saloon car. At the time, these two models were the cream of the crop of models produced by Nissan Motor Company. The two assembling lines were closed down in 1980, after the Ghana Government (on the recommendations of the World Bank and International Monetary Fund as part of their aid-package) withdrew tax concessions instituted by the government of Ghana to protect local employment at local manufacturing enterprises. The facilities were subsequently modified as a vehicle service workshop and bonded warehouse for the Shipping and Clearing Department of the Company. In 1975, another branch was opened at Tamale and in 1995, the Kumasi Branch was opened. The newest branch of Takoradi was opened in 2008 The growth process necessitated new strategies, and induced the birth of new companies, independent of Japan Motors, which also acquired their own shareholders, Boards of Directors, and Managements. And so were born new Companies which owed their existence to Japan Motors.
ACHIEVEMENTS Japan Motors has received numerous awards in the transportation industry in Ghana and Africa. The brand has in recent times received many awards including the following: • 2013-2014 Premier Brand Award (Automobile & Workshop category) • 2013 GLOBAL NISSAN AWARD • 2012 CIMG Automobile Workshop of the year • 2010 Best Nissan Sales and After-Sales, Sub-Saharan Market • 2009 Best Nissan After-Sales, SubSaharan Market • 2009 CIMG MOTOR FIRM OF THE YEAR • 2008 CIMG MOTOR FIRM OF THE YEAR • 2008 GLOBAL NISSAN AWARD • 2008 AFRICAN AFTER-SALES PERFORMANCE AWARD THE BRAND VALUE Japan Motors’ brand philosophy is encapsulated in four words: “Commitment to Customer Satisfaction”. This commitment translates into diligent efforts on the part of providing customers with quality products and services, which means “goods that don’t come back and customers who do”. By this commitment it seeks to expand its customer base by developing new customers, seeking to contribute to the enrichment of human experience, and by this commitment seeks to quicken the process of human progress. With a corporate vision of being among
the leading top five automobile companies in Ghana, Japan Motors holds the view consonant with the brand philosophy of Commitment to Customer Satisfaction, which underpins the notion that business is not determined by the company’s name, statutes, or articles of incorporation, but by the level of a customer’s satisfaction through experience. To achieve the vision, JMTC’s 330 multitalented staff are equipped with leadership and technical skills at all levels in the organisation and through open cultures; are encouraged to be innovative, effective and efficient in discharging their duties. Japan Motors has a strong commitment to their communities. Over the years they have supported many programs in the areas of Health, Sports, Education and Security.
Accra, Graphic Road South Industrial Area P.O. Box 5216, Accra Tel: +233 (302) - 682223-6 Email: sales@japanmotors.com, workshop@japanmotors.com kumasi-bmgr@japanmotors.com tamale-admin@japanmotors.com Takoradi-Admin@japanmotors.com Tema, Cocoa Processing Road P.O. Box 199, Tema Tel: +233 (302) - 204167-9 Email: tema-admin@japanmotors.com www.japanmotors.com Best of Ghana
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definite advantage over its competitors; and in this process, has come to be known as a destination for optimal satisfaction of all automotive needs. Silver Star Auto Limited has received a number of awards, the latest of which was the Chartered Institute of Marketing, Ghana Motor firm of the year 2007.
History Incorporated as a business entity on 11 December 1996, Silver Star Auto Limited deals in the sale and service of MercedesBenz vehicles, as well as the sale of spare parts in its capacity as General Distributor of Mercedes-Benz in Ghana. Silver Star Auto Ltd started in the premises of Japan Motors on Graphic Road, South Industrial Area, Accra, with no more than six technicians, until 1997 when it moved to the premises of Modern Automobile Services in Accra (MAS). As a result of expansion and lack of adequate space for cars, it became necessary to move the workshop to the ultra-modern service centre at Tema, Community 1, near the Mankoadze Roundabout in October 2003; and the showroom, which used to be along Graphic Road, was moved to the ground floor of Silver Star Tower, Airport City, on 1 January 2008. Business Most recently, Silver Star Auto Limited added several new products, including: Foton Heavy Duty Trucks and Energizer Automotive Batteries (for cars, trucks and buses). Foton is the world’s second largest commercial vehicle manufacturer and the first in Asia. In 2012, Foton and Daimler AG (the parent company of Mercedes-Benz) signed an MOU for the joint development of trucks in China.
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Vision statement and statement of People Value Silver Star Auto Limited’s Mission is to promote Mercedes-Benz, Foton and other brands by developing and implementing strategies that result in high sales and exceptional after-sales services to its customers in Ghana, leading to optimum return on investment for its shareholders. Its Vision is to be the premier automobile dealership in Ghana, providing exceptional value to its customers through services of the highest quality. Silver Star Auto Limited is also committed to continuously increase its market share in the automobile industry by making Mercedes-Benz the luxury car brand choice. It will achieve this by providing a supportive work environment that allows its employees to pursue professional excellence, while positively contributing to work. With its motto in mind - QUALITY SERVICE, OUR PASSION, Customer Satisfaction is its Goal and ‘Do it Right the First Time’ is its Wisdom. In everything it does, Silver Star Auto Limited values its employees and clients, promotes growth, and demonstrates integrity and respect. Achievements/ Current Status In its 17 years of operation, Silver Star Auto Limited has created and maintained a market share for itself that puts it at a
Corporate Social Responsibilities Not content to be one of the nation’s leading service providers in the automobile industry, Silver Star Auto Limited takes it upon itself to give back to the community. It makes generous annual donations to the World Food Program’s fight for the eradication of hunger, the Nouguchi Memorial Institute, and the SOS Children’s Village. In addition, Silver Star Limited accepts yearly more than 20 attachment students from different universities, polytechnics, regions and fields of study. Silver Star Auto Limited has also been sponsoring the Thom Kabalan Basketball tournament, organised by the Greater Accra Basketball Association. Furthermore, Silver Star Auto Limited opens its doors to a number of schools/ polytechnics (Multikids Inclusive School, Koforidua polytechnic, American International School, Al-Rayan International School and the Ghana Society for Islamic Education and Information) field trips, to allow students the opportunity to acquaint themselves with the new technologies being used in the Automotive sector. This encourages them to study diligently in order to work with these technologies in their future career. On 23 March 2010, two sets of MercedesBenz ML automatic transmission units valued at GH¢30,000 were presented to Koforidua Polytechnic to assist students in the automobile department with their studies. Silver Star Auto Limited has committed itself to developing the Mercedes-Benz brand of vehicles by developing and implementing strategies that result in high sales and exceptional after-sales services to customers in Ghana. It is a company that is well acclaimed for valuing its employees and clients - and demonstrates a commendable level of integrity and respect. In line with Silver Star Auto Limited’s Corporate Philosophy of “Quality Service, Our Passion”, the company plans to expand its Sales & Service network to Kumasi by the end of the second quarter of 2014, and then to Takoradi and Tamale in the next three years.
www.japanmotors.com
Modern Auto Services Ltd. Exceeding Expectations Modern Automobile Services Limited (MAS), formerly Enyidado Industries Limited, was established in April, 1978 as a member of the Japan Motors Group of Companies.
TATA ARIA
FOTON TUNLAND L REXTON W
It was duly incorporated to commerce business as a Limited Liability Company in May, 1978, under the Ghana Company’s Code, 1963 (Act 179) as importers and dealers in machinery components, parts and accessories in Ghana. The Company also transacted business as a dealer in Daewoo range of vehicles, forklifts, electric generators and earth-moving equipment. With an initial strength of 20 employees, the Company has over the years successfully expanded its operation and established its presence in the Ghanaian auto industry. MAS now deal in a wide range of vehicles from Korea and China and India. These include well known brands such as Ssangyong, Foton and Tata. The Company has branches in Tema, Kumasi, Takoradi and Tamale with current staff strength of 70 employees. The Company’s Head Office is located on the Graphic Road, South Industrial Area, Accra. CORPORATE VISION To be among the leading top five Automobile Companies in Ghana. CORPROATE MISSION • To provide the best automobiles for the Ghanaian market through the delivery of a wide range of modern, reliable and affordable vehicles from Korea and China. • To provide quality After-Sales Service to our Customers through professional,
well-trained and motivated staff to enhance and positively impact our corporate image. • To use the best environment practices in the execution of our Sales and After Sales Service. • To undertake various Social Projects aimed at improving the living conditions of the Ghanaian Society. PRODUCTS LINES It is the policy of the company to associate with the most efficient and innovative makes of vehicles. Following from our historical association with Daewoo, MAS currently is the sole authorised dealer of Ssangyong vehicles in Ghana; with Rexton as the flagship. Ssangyong Motors is credited for developing the first Korean 4WD – the Korando, the fourth generation of which is currently on the market. MAS is also actively engaged in dealing with the Foton brand of vehicles that include Light Duty Trucks, Pick Ups, Mini Buses and Vans. Foton is China’s number one commercial Vehicle Manufacturer and number two in the world. Foton commercial trucks are rapidly establishing themselves in the Ghanaian market. Blending durability and efficiency, Foton trucks are now the first choice of leading Ghanaian businesses. More recently, we have taken on an additional product line by introducing the Tata Range of passenger vehicles. Motorcycles from Lifan completes our product lines.
Accra Graphic Road, South Industrial Area P.O. Box KN 501, Kaneshie-Accra Tel: +233 0244 3424430 Amine Kabbara, General Manager Tema Cocoa Processing Road, Heavy Industrial Area P.O. Box CO 199, Community 1, Tema Tel: +233 0303 210599 Adobea Asiama Aboagye, Branch Manager Kumasi Prempeh 1 Street P.O. Box 6015, Kumasi Tel: +233 032 20373325 Abdul Momen Metwaly, Branch Manager Takoradi Cape Coast Road P.O. Box MC 257, Takoradi Tel: +233 031 2031110 Stephen Nti, Branch Manager Tamale Plot No. 27 Industrial Area P.O. Box 384, Tamale Tel: +233 037 2022125 Alhassan Mahama, Branch Manager Enquiries Sales: sales-support@modernautoservices.com Service:servicesupport@modernautoservices.com
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Annewetey Auto Parts Trade & Finance Co. Ltd
Sure enough there it was! At the corner of Danquah circle, a big white building with their name on top. How could I have driven past so many times but never noticed them? And yet everyone: my brother, mechanic and even the taxi driver who jump-started my car seemed to know Annewetey Auto Parts. And
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everyone spoke highly of them. What kind of secret club was this? I drove into the busy car park, left the engine running and walked in. A young man in overalls walked over and greeted me. “My battery is dead”, I said, “and if I turn off the engine the car wouldn’t start again.”
He smiled. “Don’t worry, turn off the engine and open the bonnet. Once you are here we’ll take care of you”. The service was quick, professional and friendly. Within minutes my battery was changed and the electrical system and alternator had been checked and passed.
Relieved and a little calmer now I walked back into the store to have a quick browse. I was given some excellent advice on how to maintain the battery and my warranty was stamped. As I walked back to my car I heard a lady ask if they only sold tyres and batteries and shared her disappointment when the answer was yes. I think it says something about a business when they handle one part of your life so well you really wish they would handle some more of your problems with the same friendly efficiency. Annewetey Auto Parts Trade & Finance Co. Ltd was established as a small family business in July 1970. Early on in its history the decision was taken to handle only the best in quality, reliability and performance no matter the product or service offered. Annewetey has evolved to become a leader in the tyre and battery retail industry in Ghana with a reputation for world-class quality products and exceptional customer service. The company has an extensive range of batteries for all applications and needs:
automotive, UPS, inverter and solar power applications. They also have a full range of tyres for saloon cars, high performance sport cars, pickups and 4x4 SUVs. Annewetey is the agent in Ghana of world-class products such as Moll Batteries (Germany), Midac Batteries (Italy), KENT Batteries (Italy), Michelin Tyres (France), BFGoodrich Tyres (USA), Kleber Tyres (EU) and Hercules Tyres (USA).
Annewetey Auto Parts Trade & Finance Co. Ltd P.O. Box 1542, Accra, Ghana Tel: +233 302776729 +233 244699678 Fax: +233 302772453 Showroom: 76 Ring Road, Near Police Hospital Danquah Circle, Cantonments
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OVERSEAS UNION LTD.
ACCRA - GHANA Honda Overseas Union Ltd. was established in Ghana in 1988 as a Family Concern dealing in General Commerce and Foreign Trade Representation. We started as Country Distributor for the Motorcycles and Power Products Division of the Honda Motor Company Ltd. in 1996; presently with a varied number of satisfied customer bases. Activities: Importation and Distribution of the following: Honda Motorcycles Honda Generating Sets Honda Water Pumps Honda Multipurpose Engines Honda Lawn Mowers Honda Genuine Spare Parts and Service Facility for After Sales Service ACTIVITY: Distributor for the motorcycles and power products division of the Honda Motor Company Ltd, Tokyo, Japan and its affiliates worldwide.
Honda Overseas Union Ltd No. 1 Dzorshie Street Awudome Roundabout Private Mail Bag, Accra North Ghana Tel: +233 302 220216 302 221768 Fax: +233 302 226131 Email: Seaunion@Vodafone.Com.Gh Overseasunion@Yahoo.Com
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Chapter 15 CHAPTER Industry and Manufacturing
“Ashfoam aspires to be a world class brand in the fo the production of quality foam products and a brand of c
We are committed to the use of state-of-the-art technologies suitable for the production of high quality standard foam products
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oam industry committed to choice in every household�
ISO 9001:2008 certified
CIMG Manufacturing Company of the Year 2012
We give our valued customers a one-stop-shop experience for all their home soft furnishings in our utra-modern showrooms across the country.
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HOME OF
Bed Sheets/Duvets
COMFORT
We combine a unique variety of soft and supple thread counts and treated fabrics to produce our bed sheets, bed spreeds, mattress toppers and mattress protectors to give a taste of a good sleep.
Miro Fibre Pillow
Orthopaedic Pillow
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AND SWEET
Furniture
DREAMS
Ashfoam design and craft comfortable sofas that grace your living room with sheer beauty.
Sofa Bed
Bunk Bed Africa Table
WORKING FOR
GHANA
MANUFAC TURING COMPAN THE YEA Y OF R 2012
ASHFOA
M
Relaxer Chair
ISO 9001:2008 certified
CIMG Manufacturing Company of the Year 2012
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The largest Foam Manufacturing Company in Ghana Ashanti Foam Factory Limited or ASHFOAM is the leading foam manufacturing company in Ghana and counted as one of the biggest manufacturers of foam products in the West African Region. Established over 38 years ago by the great industrialist Mr. Robert Habib Hitti, Ashfoam is currently peaking with a market capitalisation of size, expansions, development of new product lines, assets and sales targets; thus enjoying a larger proportion of market share in the foam industry in Ghana and many other West African countries including Niger, Benin, Burkina Faso, Liberia, Cote D'Ivoire, Sao-Tome and Togo. Currently Ashfoam has four factories in the West African sub region. There are two factories in Ghana – Accra and Kumasi; one in Benin and the other in Niger. In Ghana, the factory in Accra serves the Southern sector, while the Kumasi factory takes care of the Northern parts. Ashfoam has a chain of distribution networks across Ghana. Our yellow-branded shops can be found in all parts of the country to give our customers less stress to purchase their foam
products. Ashanti Foam Factory Limited is currently the only Manufacturing, Distribution and Sale of Polyurethane Foam Products in Ghana with certification from the International Standard Organisation (ISO 9001-2008) for best practices in quality management systems acceptable to International standards. Ashfoam has been adjudged the CIMG Manufacturing Company of the Year 2012. The award which was conferred on us in recognition of our excellence in Strategic Marketing practices for the year 2012, has shot us up as market leaders in the foam manufacturing industry in Ghana and within the West African market. Ashfoam is also a Super brand! These achievements hitherto, confirm our philosophy to produce the best quality foam product for our customers. It also positions our brand with other international brands, thus enabling us to compete on the international market.
PRODUCTS Ashfoam has a tradition of producing high-quality foam products for every individual’s sleeping need. One of our core objectives is to offer our customers a unique opportunity to enjoy a one-stop-shop experience when they need to furnish their homes. We have therefore expanded our frontiers and now produce and sell a complete Home Collection, including Mattresses, Pillows, Bed Sheets, Bed Spreads, Mattress Protectors, Duvet Covers, Towels and Furniture. Ashfoam has a huge clientele base that includes hotels, hostels, hospitals, educational institutions (Polytechnics, College of Education, Universities, etc). We also have various special products for the Security agencies, children and pregnant women; carpenters, joiners, upholstery makers and other wood workers. Our benchmark is simply SATISFACTION for our customers!
Clearly, Ashfoam products are distinct from rivalry goods on the market. The various lines of Home Collection are tailor-made to suit everyone's choice. Our contemporary customers, those in the hospitality industry, among other high-earn users are given a royal treat with our luxurious Comfy mattresses. Designed with the health needs of some of our customers in mind, our Orthopaedic mattresses are clinically manufactured to assist people who suffer suf from various degrees of back and joints problems.
Ashfoam Gentle owels T are incredibly soft & Stunningly Beautiful, they are comfortable and have an opulent lustr e absorbency given you a smooth feel and a bathing experience like never before.
A com fortable rest is food for an active m ind.Enjoy student sized luxury.
Kids need a sound sleep on an Ashfoam m attress for better growth
WORKING FOR
GHANA
MANUFACTU COMP ANYRING THE YEAR OF 2012
ASHFOA
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ISO 9001:2008 certified CIMG Manufacturing Company of the Y
ear 2012
Terminus The company consists of many brilliant specialists in the field of Industrial Kitchen and Laundry Equipment, having 20 years of successful experience to ensure the stability of our vision…
We are committed to ensure customers’ satisfaction in terms of quality and prices, along with a high degree of professionalism. TERMINUS family is always working to keep up with evolution to suit your hopes as they work eagerly in order to maintain your confidence. Having “best of the best” in our technical team and equipped with high-standard materials, provides you full equipment support whenever needed... “The distance of the road to success becomes shorter as soon as you take the first step.” Vision The Kitchen Intelligence crystalises our mission of raising the performance of professional kitchens. It is based upon our ambition to contribute to our customers’ success through a deep understanding of their operations. We strive to be a forerunner of our business that provides professional kitchens with the means to improve their results. Our development is based upon a deep understanding of our customers and their business operations and environments. This, combined with more than 80 years of profound technological experience, has developed our perception of a kitchen as
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a whole where state-of-the-art systems and professional equipment add value beyond single products. Therefore we have supplemented our wide product assortment with a spectra of services such as planning, training and maintenance services. This way we can deliver to our customers complete systems that are reliable and efficient throughout their life cycle. Service At Terminus we are fully committed to Terminus equipment after installation and commissioning, whether at home or abroad. In Lebanon our service department consists of respectful service teams working locally all over the country. Our mobile service system covers the most common spare parts in all areas, assuring service to our customers within 24h. Additionally, we make service contracts and kitchen analysis for minimising total after-sales costs and assuring a continuously smooth kitchen operation. For our international partners and subsidiaries we have language-skilled, dedicated personnel to provide spare parts and technical support. For new partners / on new products we provide individual installation and service training at our factory at the premises of our partners. Continuous Training. Along with new equipment and product development we provide our service personnel continuous product training. This way we can make sure that our customers receive accurate and upto-date after-sales service. Terminus & Quality CUSTOMER DEDICATON: • We develop our plans in co-operation with our customers. • We study our customers’ requirements and needs thoroughly to ensure the correct basic information. • We actively collect customer feedback and utilise it in our operations. KNOWLEDGE: • We actively train our personnel to improve their understanding of the end-user operations and business / operational environment as well as of professional kitchen processes and product technologies. • We actively develop new solutions, which improve the competitiveness of our customers. • We actively develop our own processes to be able to offer our solutions more costeffectively and profitably.
CONTINUITY: • We offer our customers efficient and reliable concepts during the kitchen’s whole lifecycle. • We offer our customers solutions, which are gross-economically beneficial during their whole lifecycle. • We create and maintain long-standing customer relationships and continuously improve Terminus image as the preferred partner. Kitchen Plannings Terminus kitchen planning department plans and designs solutions for all kinds of food service facilities from large central production units to small restaurants. Terminus kitchen planners possess the latest know-how in food service technology and offer the most functional and productive solutions regarding both kitchen machines and working processes. Having Terminus as your partner all the way from planning to implementation of your kitchen will save you both time and money. Technical Drawings Terminus kitchen planners produce quickly and efficiently complete CAD-drawings
on individual products as well as kitchen projects, including information on dimensions, water, drainage and electrical connections. On special request, we can also provide 3Ddrawings to illustrate specific solutions. The Spirit Of Excellence Excellence is Terminus’ philosophy. A principle that is a source of inspiration for the Group and its 4 companies. Excellence in every phase of the business: from the design to the manufacturing of the product, the supply and the after-sales service. Excellence in meeting our customers’ foodservice equipment needs. More than just a supplier, Terminus strives to be a partner to its clients and commits hard to always achieve customised and valuable solutions.
Central Africa Tel: +241 07290090 Fax: +241 06155555 West Africa Tel: +233 548874300 Fax: +233 264248706 Email: info@terminuskitchens.com www.terminuskitchens.com Best of Ghana
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Ghacem Ghacem’s aim is to become Ghana’s foremost professional premium brand, selling consistently quality cement and continuously leading the cement market in Ghana...
As the country’s largest cement producer, the establishment of Ghacem Limited on 30 August 1967 marked a major turning point in Ghana’s development. Ghacem is a joint venture between the Ghanaian government and Norway’s Norcem AS, which is now 93.1% owned by the Heidelberg Cement Group. It has since produced more than 30 million tonnes of cement. Helping Ghacem boost production is its new mill in Tema. The company invested US$23.3-million to commission the mill, which began operations in November 2012. Ghacem announced in March 2013 its plans to invest US$30-million in a new mill
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at its Takoradi site in the Western Region, increasing capacity by 800,000 tonnes per year, starting in November 2014. Altogether, Ghacem’s existing operations put its network of companies in Africa to 13 production facilities in eight countries. Ghacem is synonymous with “Nation Building”. Almost every constructed landmark in Ghana has an element of Ghacem in either its foundation or structure. Its cement has been used for construction of both large and small projects – for both the public and private sector. To enhance the distribution of cement throughout the country, distribution outlets
(depots) and sales offices have been established. Currently there are three depots with 12 sales offices. In June 2002, The Ghacem Cement Foundation was launched to regulate the equitable donation of cement to needy health clinics and educational institutions in deprived communities in the country. Ghacem contributes substantially to the economic development of Ghana. Ghacem wants to continue to be Ghana’s biggest cement manufacturer and supply the market with good quality cement at a reasonable price. Ghana enjoys the lowest cement prices in the West-Africa Sub Region. Local limestone from the quarry in the Eastern Region constitutes about 25% of the content of each bag of Ghacem Super Rapid cement - reducing dependence on import of expensive raw materials. In the African countries in which Heidelberg Cement operates, cement consumption rose by an average of around 10% in 2011. Heidelberg Cement is thus expanding its activities in Africa, including Liberia, Togo, Burkina Faso, the Democratic Republic of the Congo, Tanzania, and other African countries.
Call toll free 080010086 Tel: +233 303203547 www.ghacem.com
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Chapter 16 Retail, DĂŠcor and Design
Melcom 2014 marks 25 good years of Melcom serving the nation.
Many may be surprised to discover that our journey in Ghana actually began 85 years ago, in 1929, when Ghana was known as the Gold Coast. My father, Mr. Ramchand Khubchandani, immediately fell in love with the country and its people upon his arrival
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and decided to settle here. After working tirelessly for 17 years as a shop manager, he had saved enough to start his own business and made the decision to do so with his younger brother. In 1946 they ventured into retail entrepreneurship, establishing the first
GLAMOUR store in the heart of what was then Accra’s modestly-sized CBD. Hard work and perseverance allowed them to open three more branches in quick succession. After approximately two years of successful retail trading, their hard work was wiped out in an instant. The Christiansborg Crossroads Shootings of 1948 that ushered in Ghana’s quest for independence resulted in the loss of law and order. Widespread looting caused them to lose everything and become penniless overnight. Their business was not insured and their never-give-in attitude coupled with their reputation of being astute and honest businessmen was all they had. Knocking on every door possible, they finally struck luck with one of their English suppliers who agreed to ship them goods without payment, trusting that they would honour their commitment. Sure enough, they did not disappoint; they came back stronger than before and continued to grow from strength to strength. In 1955 the brothers diversified into manufacturing, opening Ghana’s first garment
factory. Success in that venture prompted them to backward integrate into producing textiles, which, at its pinnacle, employed over 1,200 Ghanaians. Having developed an appetite for ‘total business,’ the brothers decided to diversify even further, this time into hospitality, in the form of Ghana’s first Indian restaurant, Maharaja. Under the military regime of Colonel I. K. Acheampong, “Operation Feed Yourself” was launched in 1979. This was a selfreliance programme initiated to restrict imports and boost local production of raw materials required by industries. The directive stated that all factories were to set up local agricultural operations to produce the raw materials that their factories required. Failure to do so would result in the revoking of import licences for major inputs. The textiles and garments business relied on polyester, which required no agricultural activity. However, the regime still insisted that they establish agricultural operations and thus GLAMOUR poultry farms, which still exists today, came into being. I enjoyed the privilege of owning 50% of the GLAMOUR group. My passion for retail is well known and I eventually decided to part ways with my partners in order to focus my efforts. In 1989 I established Melcom with my son-in-law, Mr. Mahesh Melwani. My other son-in-law, Mr. Ramesh Sadhwani, joined some years later and together we have built Ghana’s largest chain of retail stores. It is hard to believe just how fast time has gone by
since our humble beginnings 25 years ago. It has been a long road with its fair share of ups and downs, cheers and tears. Today, 28 Melcom stores are in operation across the length and breadth of Ghana. Electronics and plastic production industries as well as an IATA-credited travel agency also comprise the Melcom Group of Companies. While retail will always be the core of our operations, future plans are to (make a) foray into the hospitality industry. Plans of property development and hotels are already in the pipeline. As we continue to grow our commercial footprint, we are simultaneously committed to giving back to the communities that have given us so much. Our charitable arm, Melcom Care Foundation, has for a number
of years been actively involved in all the communities that we operate in. We take great pride in the numerous scholarships that we give out because we are strong believers in the power of education. In that vein, we have kick started our 25th anniversary celebrations by building and inaugurating a brand new block of classrooms for the St. Peter & Paul Primary School in Bolgatanga. Like my father, I have adopted Ghana as my home. I am eternally grateful to the people of Ghana who have, for all these years, extended their unconditional love and hospitality. We are forever indebted to our customers, without whom none of this would have been possible. We can also never forget the 2,100+ staff members whose hard work and dedication
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have turned dreams to realities. We pledge to continue conducting regular training of team members in all departments in a constant effort to reinforce and teach new skills. The business-friendly environment that the government has put in place has made it possible for us to grow and plan bigger projects in the coming years. Ghana is attracting the attention of the most established global names in retail. We believe this to be a fantastic development because
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GREATER ACCRA Accra Central, Adabraka, Dansoman, Kaneshie, Tema, Ashaiman, Spintex, Madina, Teshie Nungua we know that competition is the foundation of progress and excellence. We are relishing the challenge and are actively putting plans in place to better serve the Ghanaian people with bigger, better outlets offering world-class products and standards of service throughout the country. Our future success depends on our loyal customers and we sincerely hope that they will continue to patronise us. God Bless Ghana.
CENTRAL REGION Cape Coast, Kasoa, Swedru, Assin Fosu ASHANTI REGION Adum x (2), Adiebeba, Obuasi, Tanoso
EASTERN REGION Koforidua, Nkawkaw NORTHERN REGION Tamale VOLTA REGION Hohoe, Aflao, Ho UPPERWEST REGION Bolgatanga
WESTERN REGION Takoradi BRONG AHAFO Techiman, Sunyani
Toll Free: 0800 23456 www.facebook.com/melcomgroup www.melcomgroup.com Best of Ghana
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Wolley Group The history of the Wolley Group dates back to 1918 when the Great Grandparents of the Wolley Family arrived on the shores of the Gold Coast, known today as Ghana. The family were originally tailors, producing clothes for the likes of the British Army. The next generation expanded the business by becoming traders in tailoring machinery and a few household products.
strategically placed shops offer all your grocery needs including: • Local and imported food stuffs • Cheeses and Cold Cuts • Fresh and frozen meats and poultry • Breads, cakes and pastries from our very own bakery.
The founders of the Wolley Group Mr. Mohammed Wolley and his wife Mrs. Sana Wolley expanded on the trade of trading in household products by starting a small retail outlet to cater to the needs of their family and friends in the early 80s, when not much was readily available on the Ghanaian Market. KOALA SUPERMARKET This was a very lucrative business and saw such tremendous growth that by 1989 the family decided it was imperative to expand their horizon from a 300m2 store to
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an 1100m2 Shopping Centre known to all in Ghana as the KOALA SUPERMARKET; which till this day, is situated in the busiest commercial area of Osu - Accra. Their 2nd KOALA SUPERMARKET was opened in 2013 in the prestigious Airport Residential Area. Koala Supermarket is widely recognised as the first retail store in Ghana to meet international standards with experienced professionals ready and committed to providing quality goods and services to meet the needs of Ghanaians and foreigners living in Ghana. Our two
PANNO In 1993 the Wolley Group decided to open their own bakery to deal with the demand for fresh bread, croissants, baguettes, cakes and other bakery products. It soon grew into an entity of its own and was rebranded Koala Food Processing, independently supplying other supermarkets, hotels and restaurants. At the end of 2014 the Koala Food Processing Company will be revamping its image by renaming the company Panno Foods – the local Ghanaian word used for Bread. WOIMEX In 2009 the youngest son of Mr. Mohammed Wolley and Mrs Sana Wolley set up WOIMEX Ltd. A food wholesale supply company. Imad Wolley officially joined the family business in 2007 and pinpointed a need for a wholesale food supply company in the ever growing HORECA industry in Ghana. Over the years
WOLLEY GROUP
we have established ourselves as one of the leading trading companies for a number of acclaimed international brands, such as: • Elle & Vire • Espina • Zelnova • Rauch • Neuhauser • Spartan • Pinguin/Lutosa • Hengstenberg • Pietro Corriceli • Mestermacher • Colussi We proudly supply all the big players in the Ghana HORECA industry and are strongly committed to making quality global products easily accessible to enhance the food industry in Ghana. CI GUSTA! In 2012 the Wolley Group acquired the rights to the Frozen Yoghurt and Gelato Franchise from Italy called Ci Gusta! and successfully launched its first branch in Koala Osu that same year. A year later Ci Gusta! Ghana opened its doors to a second location next to the Koala Airport Branch. Ci Gusta! is a brand
conceived to bring the Italian food experience to all parts of the world. At our branches customers can choose from delicious treats such as: • Frozen Yoghurt • Gelato and Swirlies • Italian desserts such as Tiramisu and Pannacotta • Warm and savoury soups • Light fruit and yoghurt smoothies • Ci café – Italian espresso
Please feel free to contact us Tel: +233 024 339 6666 Email: info@wolleygroup.com www.wolleygroup.com Best of Ghana
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Latex Foam We are the leading manufacturers of quality Polyurethane Flexible Foam and Spring Mattresses in Ghana and West Africa.
We produce the “Honeymoon Mattress� the leading and the most popular brand in the Mattress Industry in Ghana and West Africa. Latex Foam combines its strength and solid experience of over 40 years with an unparalleled ability for innovation to produce a variety of quality foam products to meet the varying tastes of our valued customers, which cuts across every segment of society irrespective of the socio-economic background. Mission It is our aim to continue to be the leading manufacturer of quality Foam products in the country and satisfy our customers by providing them with quality and innovative
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Foam Products as well as cater for the larger society within which we operate. Landmarks From a modest factory area of 6,000 sq. ft. in 1969, Latex Foam has over the years embarked on expansion and innovative programmes that has made it the industry leader. In 1972, the company started the assembly of spring interior mattresses on a factory area of 36,000 sq. ft. In 1974, with an increased production capacity of 300 Spring Mattresses a day; the factory area was expanded to 72,000 sq. ft. Presently, the factory and the Head Office occupies an area of 200,000 sq. ft.
In 1992, the company blazed the trail in the production of High Density Foam Mattresses and Super Soft Foam for furniture upholstery and scored another feat in the manufacture of Re-inforced Spring Mattresses and Sofa Beds in Ghana in 1994. Having consolidated its expansion programme in Accra, Latex Foam in 1996 established another factory in Kumasi as well as Depots in all the Regional Capitals in Ghana. New grounds were broken in 1999 when we introduced various types of pillows for people who needed more comfort; Dona Pillow, Readers Pillow, Backcare, Cushions, Leg rest etc. In February 1999, we moved to our new two-storey office complex and our showroom was opened to showcase our products and brands to the public. In June 2001 our Niger factory was established to cater for the people in the subregion of West Africa. We opened yet another factory in the sub-region, Latex Foam Burkina Faso S.A, in March 2002 in Burkina Faso. In 2006, we introduced the Prestige (Pocketed Spring) & Empress (Nested Spring) into the Ghanaian market, thus becoming the first company to produce Pocketed Spring & Nested Spring Mattresses in West Africa. In 2007, we were chosen to provide the mattresses for the houses that would host the visiting Heads of States for the Ghana@50 celebrations. That year, we also became the
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Technology and Quality); Ghana Club 100 Award ranking (1999, 54th Position) 1999 – 10th National Export Achievement Gold Award 1998 for Foam Mattress; CIMG Marketing Oriental Organisation of the year 1998; Global Quality Management Quality Effective Environmental Management Award; 20th International Golden Trophy for Technology and Quality; International Diamond Star for quality of the year 1997; 24th International Award for the Best Trade Name 1999; Commitment to Quality and Lean Production Award; Ghana Club 100 Award Ranking (1998, 54th Position) 1998 – Global Quality Management Master Marketing Award; Effective Environment Management Award; 5th Iberoamerica Award for the area of Export Technology and quality; 9th Export Achievement Gold Award 1997 for Foam Mattresses; Global Quality Management Effective Environmental Management; 10th America Award for Quality; Ghana Club 100 Award Ranking (1995, 54th Position); Global Quality Management Commitment to Quality Award. 1997 – Golden International Award for Commercial Prestige; International Diamond Star for quality of the year 1996 – 10th Golden/International Europe Award for quality 1995 – National Academy of Commerce Business Quality Award; Golden Award for
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Awards • 2013 – Latex Orthopedic Mattress Product of the year • 2012 – Print Advert of the Year (Dream Boy); 23rd National Award for Export Achievement (Gold Category); Ghana Club 100 (No.49); 5th Ghana Business & Financial Services Excellence Award; Superbrands Award • 2011 – Ghana Club 100 (No.64); 22nd National Awards for Export Achievement (Gold); Century International Quality Era (Platinum Category) • 2010 – International Arch of Europe Award for Quality – Gold International Quality Convention (Frankfurt – Germany) • 2009 – 20th National Awards for Export Achievement – Silver • 2007 – Ghana Export Promotion Council; Certificate of Appreciation Award; Customs Excise & Preventive Service Award • 2006 – Ghana Club 100 Award ranking (77th Position); Ministry of Food & Agriculture (National Farmers Day Award); 2nd Ghana African Business Award; 2nd Ghana African Business Award (Silver Award); 1st Ghana African Business Award (Silver Award) • 2004 – 1st African Business Award; 15th National Awards for Export Achievement (Silver Award); 16th National Award for Export Achievement; Ghana Club 100 Award ranking (2000,77th Position) • 2003 – Ghana Club 100 Award ranking (2000, 78th Position) • 2002 – 14th National Award for Export Achievement • 2001 – Ghana Club 100 Award ranking (2000, 44th Position); 12th National Awards for Export Achievement • 2000 – 11th National Awards for Export Achievement; International award for the Best Trade name (New Millennium Award); 21st International Trophy for Technology and quality. (New millennium Award for
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first to produce High Resilient foams in the Ghanaian market when we introduced our Ultraflex Mattress. The Prestige Pocketed Spring, Princess Honeymoon and Ultraflex mattresses would all go on to gain a reputation of being the best mattresses. In 2010, Latex Foam introduced the AntiStress mattress and thus became the first in West Africa to produce visco-elastic (memory) foams and crowned over four decades of innovation and quality by being awarded the International Arch of Europe Award for quality in Frankfurt – Germany.
the Best Trade Name; 17th International Africa Award; 16th International Africa Award • 1988 – 9th International Africa Award; 3rd Master International Trophy Prestige & Tradition; International Prestige Award; 3rd International American Award for Quality Service; World Selection for commercial & Export Merit • 1986 – World Selection for commercial & Export Merit; 7th International Africa Award 1985 – 6th International Africa Award • 1984 – 5th International Africa Award
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Chapter 17 Farming and Agribusiness
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Dizengoff Ghana Limited – Agriculture Division Dizengoff Ghana Limited has established itself as a supplier of high-quality Agro and Public health products, having operated in Ghana with great success for over five decades and gaining a strong foothold in the Ghanaian industry.
We undertake large and small-scale agroprojects using state-of-the-art technology, irrigation systems, IPM approach in pests and diseases control. We basically provide complete solutions in the field of Agriculture and Public health. The division is proud of employing more than 20 agronomists. We provide innovative products, technologies and solutions for farmers, with a special effort to promote and develop any form of organic farming and/or GPM (good practice management) issues. SOLUTIONS: AGROCHEMICALS: We supply a wide range of products for small and commercial
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scale farming, both for conventional and organic crops: • fertilizers -bulk, foliar, hydro-soluble, granular and micro granular - are available for all kind of farms in various packages • chemicals - insecticides, weedicides, fungicides, coadjuvants and repellants SEEDS: a good crop starts with good seeds and Dizengoff can provide highquality OP and Hybrid seeds for staple crops (corn/maize, soybeans) and vegetables, grown in open fields or under covered environment (greenhouses, shade nets). All seeds are tested for equatorial conditions to achieve best yield results.
GREEN HOUSES • Projects design and installation of greenhouses of any dimension (from 500 square metres to several hectares) • Shade houses • Net houses • Turnkey projects for all crops and soils. AMIRAN FARMERS KIT (AFK) The Amiran Farmers Kit (AFK) is a complete set of tools for sustainable farming. This technology is increasingly being adopted by farmers in Ghana and West Africa. The Export, Marketing and Quality Assurance Project (EMQAP) under the Ministry of Food and Agriculture is currently using AFK to produce high-quality vegetables for the local and export markets. The technology automatically eliminates major challenges associated with conventional crop production such as: unfavourable climatic conditions, soil defects (salinity, poor fertility), soil borne diseases and pests, weed infestation, diseases and pests, land preparation challenges, poor quality of inputs (seeds, fertilizers, etc.), high production costs, reliance on rainfall, and poor extension service delivery. The AFK comes as a complete package that integrates the use of greenhouse crop production techniques with gravity-fed drip irrigation, high-quality agro inputs and soilless growing medium, training, and agro support services. AFK is environmentally-friendly, sociallyacceptable, technically-feasible and offers complete solutions for improving yields. Returns on investment are realised within one to two cropping cycles. Insect Proof Greenhouse Technology: The insect proof greenhouse technology utilised as part of the AFK has recently been introduced by Dizengoff Ghana. It is an advanced and a modern agricultural technology that is very easy to operate, easy to maintain and highly sustainable. It is basically an 8m x 15m greenhouse covered with a SolarigTM woven polyethylene that protects crops from rain but allows radiation necessary for photosynthesis. The AFK-Ghana basic kit consists of: • 8m x 15m (i.e. 120m2) insect proof greenhouse; includes delivery and Installation, 1,000 litre poly-tank with a 2m high metal stand. • Gravity-fed drip irrigation system for both the greenhouse and a 20m x 20m (400m2) open field extension. • High-quality agro inputs such as seeds,
fertilizers, insecticides, fungicides, fruit set solution, etc. for one cropping cycle. • Knapsack sprayer, Growing troughs or buckets, growing medium, Personnel Protective Equipment (PPE). • Training and Agro-support services. IRRIGATION SYSTEMS: Dizengoff provides all types of irrigation systems. This includes: • Drip irrigation • Micro and mini sprinklers • Heavy duty sprinklers • Pivot centre • All-inclusive kits for small farm irrigation (from 500m2 on) Family Drip System (FDS) irrigates from drip nozzles (emitters) or drip holes made at certain intervals on polyethylene pipes laid on the soil surface along a line of plants. Water is slowly and frequently dripped around the roots, and is decompressed by several pressure-reducing methods. In this irrigation method, only the drip points and nearby surface areas are wet, which make this method suitable for the smallest but frequent type of irrigation. The gravity-fed FDS has been introduced to small farmers recently with low investment cost. At the West Africa Centre for Crop Improvement (WACCI) experimental fields at the University of Ghana, maize and cowpea have successfully been grown under FDS introduced by Dizengoff Ghana. The innovation has been replicated in some farming communities all over Ghana. Currently, about 1,200 small-scale farmers have adopted the technology countrywide.
Benefits of the FDS Drip Method Include: • Uniform water distribution throughout the field. Requires less water since only the crop roots are watered. • High moisture levels around the plant main root zone means low salinity and less damage even with salt-containing water. • Requires minimum labour and reduced weed control. Suitable for all types of soil, topography, climate and water sources. Prevents evaporation from surface. • Good soil aeration. No wetting of foliage. Leaching of salts out of root zone. Prevention of run-off. AGRICULTURAL MACHINERY Dizengoff is a major distributor of Agricultural machineries. We supply a complete line of soil cultivating implements, small motor driven tillers, spraying machinery, Harvesters, Fertilizer distributor and Storage equipment and other farming technologies which will reduce labour cost and time required for cultivation, while also ensuring both quantity and high-quality yields.
Dizengoff Ghana Limited North Industrial Area, Accra P.O. Box 3403, Accra Tel: +233 302-221831, 277-565403, 277-815167, 277-525254 www.dizengoffgh.com Best of Ghana
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Chapter 18 Energy
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Samiva Samiva Company Limited was incorporated in October 2004 and licensed to provide alternative energy to individuals, commercial and manufacturing entities through the provision of generator sets.
The company has been committed to offering a wide range of generator capacities, from availability to supply, installation and maintenance at a cost effective, value for money service. From management, sales and marketing, field maintenance and service teams, we at SAMIVA work together to meet your expectations and needs. Our job is to provide you with power in the form of electrical energy generated from SAMIVA company. SAMIVA is committed to satisfying all your energy needs, treating your particular requirements as priority and devising tailor-made solutions just for you via our professional approach, technical expertise and timely service delivery. SAMIVA Company Limited avails to
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you generator sets that are built with you in mind. We supply generator sets from 6.5 KVA to 2000 KVA and even more, thereby meeting the requisite power needs of small starter homes to large commercial premises and manufacturing entities. Our generator sets will more than adequately satisfy your energy requirements whatever they are. SAMIVA company is equipped with a motivated Management team, highly qualified Engineers and supporting Technicians. Our dedication lies in the provision of an array of durable and highperforming generator sets. We possess the capabilities to provide speedy and quality services when it comes to installations and follow-up maintenance procedures, in addition to the supply of materials and
spare parts required for start ups and or repairs. SAMIVA combines world-renowned genset manufacturing brands like; • PERKINS • CUMMINS • LISTER PETTER • AKSA • INFORM UPS, A Group Brand legrand Benefit Our generator sets provide compact power from a robust family of 2, 3, 4 and 6 cylinder diesel engines designed to meet today’s uncompromising demands within the power generation industry. Premium features provide economic and durable operation for standby duty,
and oil economy whilst whole-life costs are enhanced by a one-year or 1000 operating hours warranty that expressly covers manufacturing and installation defects. SAMIVA is committed to satisfying all your energy needs, treating your particular requirements as priority and devising tailor-made solutions just for you via our professional approach, technical expertise and timely service delivery. low gaseous emissions, overall optimum performance and reliability. SAMIVA Generator Sets have exceptionally low noise signatures making them the ideal choice for power generation in any environment. Our sound-proof canopies are second to none, utilising the latest in sound absorbing technology to maintain minimal noise levels. A high compression ratio ensures clean rapid starting in all conditions. Design features ensure maximum cleanliness in terms of emissions throughout the engine’s operating life. Developed and tested using the latest engineering techniques, our engines reliably provide power just when you need it. Operation and maintenance costs are significantly reduced through excellent fuel
Vision and Mission We utilise a winning formula of staff expertise, technical know-how and attention to detail to maintain existing clients and attract new ones. - “Designed to perform... and delivered with choice!� Through our resources, we direct our goals and underlying objectives to arrange for full satisfaction and build for real value. We intend to establish our presence as a competitive supplier and dealer of modern power generators, with viable price and offers. SAMIVA company is looking to expand on its scale and scope, widening its customer base and diversifying its product line. The organisation seeks to reinforce
modern business methods and ethics in order to develop and maintain innovative complementary and sustainable relationships within the surrounding market and related industries. We direct our efforts to empower our employees and clients whiles maximising our productivity. Services and Maintenance SAMIVA company is part of the worldwide Perkins distributor network dedicated to providing a service of excellence to operators of Perkins engines. The concept of service has been revolutionised with the advent of electronic control systems (HEUI and MEUI Systems), intelligent technologies in filtration and engine management systems. This has been paralleled with change in the service people techniques and procurement of the proper tools to perform any job efficiently. The customers of SAMIVA get the best quality and high standard in service; quality entailed in the genuine parts supplied and in the trained engineers and technicians to deliver.
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SAMIVA Company Limited avails to you generator sets that are built with you in mind. We supply generator sets from 6.5 kVA to 2000 kVA and even more, thereby meeting the requisite power needs of small starter homes to large commercial premises and manufacturing entities. Our generator sets will more than adequately satisfy your energy requirements whatever they are.
Staff Samiva is equipped with four motivated management in team. We have eight technical staff headed by an expatriate electrical engineer, who oversees and directs the installation, maintenance and servicing of gensets and other electrical systems. We also specialise in design and installation of automatic controls, rewinding of electric motors, generators and transformers. SAMIVA Generators Ensure suitability for all power generation applications of up to 2264 kVA! Samiva Company Limited was incorporated and licensed in October 2004 to provide alternative energy to individuals, commercial and manufacturing entities through the provision of generator sets. Samiva operates in the field of Electrical Generating Sets, Power Stabilisers (2 kVA1000 kVA), Custom-made Diesel Engine Based Power Solutions and all ranges of weather and sound-proofs. Where combined heat and power (CHP)
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is needed, SAMIVA has a dedicated range of engines offering maximum fuel efficiency and minimal running costs. The design and features of our generatorsets ensure suitability for all power generation applications of up to 2264 kVA in diesel power. The company has been committed to offering a wide range of generator capacities, from availability to supply, installation and maintenance at a cost-effective, value for money service. From management, sales and marketing, field maintenance and service teams, we at SAMIVA work together to meet your expectations and needs. Our job is to provide you with power in the form of electrical energy generated from SAMIVA POWER GENERATORS. SAMIVA is committed to satisfying all your energy needs, treating your particular requirements as priority and devising tailor-made solutions just for you via our professional approach, technical expertise and timely service delivery.
Inform Unexpected power problems can be very expensive and needs to be secured very professionally. SAMIVA Limited signed a contract with Inform Electronic, one of the European leading power solution specialists to be the agent for their product in Ghana. Inform Electronic was established in 1980 with the aim of designing and building industrial electronic systems. Soon after, it diversified into the production, and marketing of standard professional electronic equipment, and special projects. Analysing infrastructural conditions, and customer needs, SAMIVA decided to provide complete solutions by using Inform. The product range varies from Uninterruptible Power Supply UPS Systems, Voltage Regulators, to DC Power Supply, Telecom Equipments, Battery chargers, Invertors, 19’ rack cabinets and other electrical products and electronic equipment. Inform product is official ISO certified. It also has Gost, Soncap, and CE certifications. All the Inform products are designed and produced with the worldwide quality understanding, and ISO rules. Inform was acquired by Legrand Group in 2010. Legrand was established in 1860 and started electrical infrastructure activities in 1949. Legrand is a global specialist in electrical and digital building infrastructure. The group has a direct presence in more than 70 countries and their number of employees is more than 31.000 people. From consumer to industrial to medical and defense grade, from customised to standard, Inform’s products display a great variety. Producing Power Electronics
solutions suitable for a wide range of applications, Inform is well equipped to deal with all types of engineering projects in accordance with customers’ needs and technical requirements. Inform designs can be adapted to a tailor-made specification due to our ability in manufacturing every single part of our own products. Whether it is the voltage, frequency and electrical installation standards, Inform provides its customers with complete solutions. Drawing long experience in the power management field, the quality of products, and the way to care about customers - is the proof of Inform development, and becoming worldwide brand. With a global vision and staying ahead of technology, Inform shall make every endeavour to keep its commitments to its staff, customers, sub-contractors and trade associates.
SAMIVA InfiNet - A subsidiary of SAMIVA LTD. Connectivity, Energy Saving Solutions SAMIVA InfiNet is a new company supported by the leaders in hi-tech solutions around the globe with more than 25 years’ experience. With our partner’s experience, SAMIVA InfiNet has the know-how to assist and to offer the best products and services in networking, monitoring, security and renewable energy projects. SAMIVA InfiNet offers a wide range of products and services in networking, monitoring, security and renewable energy projects. We are supported by the leaders in hi-tech solutions around the globe with more than 25 years’ experience.
PMB CT 441, Cantonments # 55, Shiashie Rd East Legon, Accra, Ghana Tel: +233 302 769800 Mob: +233 277 588888 Email: info@samivaltd.com www.samivaltd.com
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B. Appah Electricals Limited (Bae) B. Appah Electricals Limited (BAE) is an electrical engineering and contracting company that provides electrical services for building projects and also supplies and distributes quality, yet affordable electrical products.
BAE provides electrical installation and maintenance services and has accreditation for the distribution of the following brands: • SCHNEIDER ELECTRIC, • MK ACCESSORIES AND CABLE MANAGEMENT, • NEXANS ALCATEL CABLES, • FURSE EARTHING AND LIGHTNING PROTECTION, • THORN LIGHTING, • BELOTTI CAPACITOR BANKS, • AUTOMATIC VOLTAGE REGULATORS. Due to continuous expansion, the company now has two main Units - the Project Business Unit, providing electrical engineering and contracting services; and the Consumer Business and Retail Unit, supplying and distributing quality electrical products. With staff strength of approximately 160 employees including professionals from different fields of study, BAE has expanded its operations beyond the boundaries of
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Ghana to other African countries. The underpinning of BAE’s success has been its pursuit of high quality and on time delivery at reasonable cost, as well as building long-term working relationships with its customers, suppliers, and colleagues in the electrical industry. This is driven by our commitment to Honesty, Quality, Teamwork, Respect, Fairness and Total Client Satisfaction.
Head Office: No. 7 Patrice Lumumba close, Airport Residential Area, Accra, Ghana Tel: +233 302 770178 / 2770155 Fax: +233 302 768376 Email: sec@bappahelectricals.com Showroom: No. 23 Nyaniba Estate, Osu- Blorgodor, Accra, Ghana Tel: +233 302 782787 Fax: +233 302 78278 Email: osu@bappahelectricals.com
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Chapter 19 Oil, Gas and Water Management
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The West African Gas Pipeline Company Limited WAPCo... Pioneering a clean energy region.
What is the WAGP System? The 678-kilometre West African Gas Pipeline (WAPCo) links into the existing Escravos-Lagos pipeline at the Nigeria Gas Company’s Itoki Natural Gas Export Terminal in Nigeria and proceeds to a compressor station near Badagry in Lagos State. From there it moves offshore to Takoradi in Ghana, with gas delivery laterals from the main line extending to Cotonou (Benin), Lome (Togo) and Tema (Ghana). The WAGP system currently has a capacity of 170 MMscfd but can be expanded to carry 470 MMscfd through adding further compressors.
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to supply gas through to sub-regional markets. West African Gas Pipeline Company Limited WAPCo - Who are we and what do we do? The West African Gas Pipeline Company (WAPCo) owns and operates the WAGP system. The company’s headquarters is located in Accra, Ghana, and it has an office at its Compressor Station site in Badagry, Nigeria, and field offices at its Regulating and Metering (R&M) Stations in Cotonou (Benin), Lome (Togo), Tema and Takoradi (Ghana). WAPCo’s main mandate is to transport natural gas from shippers at the supply sources in Nigeria to customers in Benin, Togo and Ghana in a safe, responsible and reliable manner. WAPCo’s shareholders include public and private sector companies namely, Chevron West African Gas Pipeline Ltd (36.7%); Nigerian National Petroleum Corporation (25%); Shell Overseas Holdings Limited (18%); Takoradi Power Company Limited (16.3%); Societe Togolaise de Gaz (2%); and Societe BenGaz S.A. (2%). The company took the Final Investment Decision to construct the pipeline in December 2004. Construction commenced in the 3rd quarter 2005 and was completed in early 2008. Full commercial operations started in early 2011.
The main offshore pipeline runs East to West at an average water depth of 35 metres though some sections such as the south-east of Ghana, south of Lome and the Benin-Nigeria frontier ranges between 50 to 70 metres. Its distance from the coast varies between 3.5 nautical miles (6.5 kilometres) south of Cape St. Paul in Ghana to 17.5 nautical miles (32.5 kilometres) south of Winneba also in Ghana. The distances of the tees from the coast are approximately as follows: • Cotonou - 7.0 nautical miles (13 km); • Lome - 10.3 nautical miles (19 km); • Tema - 7.8 nautical miles (14 km).
The main pipeline is 20 inches in diameter. The Cotonou and Lome laterals are 8 and 10 inches respectively in diameter while the Tema lateral is 18 inches. The termination point at Takoradi (Aboadzi) forms part of the main pipeline. The Product WAGP transports purified natural gas free of heavy hydrocarbons, liquids and water, ideally suited as fuel for power plants and industrial applications. The Volta River Authority in Ghana and CEB of Benin and Togo are WAPCo’s foundation customers. The pipeline operates on an “Open Access” basis for any qualified shipper
The History West African Gas Pipeline: 30 Years in the Making 1982 Economic Community of West African States (ECOWAS) Proposes a Natural Gas Pipeline across West Africa as a key Regional Economic Goal. 1992 World Bank Study confirms viability of a Natural Gas Pipeline based on ample reserves of Nigerian Natural Gas and Regional Energy Needs. 1995 Leaders of Nigeria, Ghana, Togo and Benin sign agreement for the development of the West African Gas Pipeline based on private Investment and commercial principles. 2000 The four Nations sign intergovernmental Agreement for a Harmonised Fiscal and Regulatory Regime for the development, construction and operation of the pipeline. 2003 The four nations and West African Gas Pipeline Company sign International Project Agreement for the development of the pipeline.
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2004 Final investment decision taken. 2005 Construction of the West African Gas Pipeline begins. 2007 Construction hampered due to technical and contractual issues. 2008 Pipeline completed for uncompressed gas flows to Ghana. 2009 First power generated on gas in Ghana. 2011 Commercial Operations declared 1 March. Foundation Agreements: Shipper – N-Gas Limited Receipt Point – Itoki Terminal Delivery points & Volumes: Ghana – 123,212 MMbtu/d Cotonou – 5,200 MMbtu/d Togo – 5,200 MMbtu/d WAPCo Gas Supply Chain • Gas Producers - Producer processed Natural gas to WAPCo specification - Execute Purchase sales Agreement with Buyer/Shipper • Shipper/Supplier (currently only one - N-Gas) - Purchases Gas from Producers - Shipper contracts with WAPCo (according to a Gas Transportation Agreement) to transport gas - Sells to Large Users, Independent Power Producers (IPP) and Local distribution Companies (LDC) • Transporter (WAPCo) - Owns & Operates WAPCo - Transports Gas for Shippers (N-Gas, other shippers) - Contracts out Reserve Capacity - Regulated by WAPCo Authority
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• WAPCo Authority - Approves Pipeline Development Plan - Approves Tariff Methodology (per International Project Agreement - IPA) - Co-ordinates Environmental Approvals - Oversees codes for Shippers to Access Pipeline • Gas Buyers - Foundation customers, Independent Power Producers (IPPs) and LDCs - Receive deliveries through WAPCo Regulating and Metering stations - Receive Specification gas from Shippers Benefits of the West African Gas Pipeline There are numerous benefits to the countries in the region from this project. These include: • A source of secure, clean and reliable energy for West Africa; • Foundation to facilitate regional economic growth and development; • Proves that economic integration can work for all; • Provides an infrastructure to stimulate further foreign investment. Benefits of Gas for the Sub-Region: • Clean and Environmentally Friendly; • Safe and Reliable; • Cost Competitive to liquid fuels.
Additional Benefits for Industry • Reduced Storage and Handling Costs; • Lower Operation and Maintenance Costs; • Readily Available Demand. WAPCo Services – What do we do? WAPCo as a Natural Gas Transportation company provides service in Nigeria, Benin, Togo and Ghana on a Reserved Capacity basis. Services WAPCo provides as part of transportation gas include: • Metering Natural gas quantities received into and delivered out of the WAPCo; • Monitoring and ensuring receipt and delivery of gas which meets WAPCo specifications; • Compression and maintenance of delivery; • Billing for deliveries of Natural gas to Shippers; and • Accounting and balancing of Receipts and Deliveries. WAPCo Tariff – What does Gas Transport Cost? Firm Service • Postage Stamp – Distance insensitive • Set to Achieve Fixed Rates of Return • Three Tariff Classes: - Foundation – Reserved capacity for Foundation agreements (133,612 MMbtu/d) (Fully Subscribed) - Standard – Reserved capacity in excess of Foundation
- Industrial Development – up to 10% maximum of pipeline operating capacity for non-power generation market • Tariffs Decline as Market Grows • Tariff paid in US$ and Indexed to US CPI • Approved by regulatory body – WAPCoA Interruptible Service • Allows shippers to take advantage of upstream supply and demand disruptions and receive gas volumes on a temporary basis above firm service levels; • Set as a premium to Firm service while unreserved capacity exists.
Want to become a shipper? Contact us at shipper@wagpco.com West African Gas Pipeline Company Ltd 1st Dzorwulu Crescent, West Airport P.O. Box OS 458, Osu, Accra, Ghana Tel: +233 302 740190 Fax: +233 302 780503 +233 302 768905 Email: info@wagpco.com Contact: The General Manager, Corporate Affairs www.wagpco.com WAPCo – ready for business Best of Ghana
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AQUATEC Marine Services Limited AQUATEC was formed in 1990 as a Ghanaian-based diving company to carry out work both inshore and offshore. Since then it has expanded into an international diving and marine operation company encompassing Aquatec Diving Services Limited, Aquatec Marine Services Limited and Aquatec Marine Inc.
AQUATEC’s infrastructure is capable of carrying out a full range of diving and marine tasks. Our logistic support base in West Africa ensures our ability to respond rapidly to our clients’ requirements throughout the subregion. AQUATEC has operated and maintained contracts ranging from project management and development, to consultancy services. AQUATEC Offshore and Inshore capability has developed significantly to heights from providing air diving inspection services to full saturation and ROV services. Our services are provided in accordance with classified standards certified by Germanischer Lloyd, Lloyds Register, American Bureau of Shippers (ABS), Ministry of Water Resources Works and Housing, and is a member of the Association of Diving Contractors (ADS). Subsea Capability The company has a permanent workforce of approximately 80 operational, whose qualifications range from Superintendents, Supervisors, Saturation and Air Divers to ROV
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pilots, Engineers and Consultants. AQUATEC has substantial civil and offshore project management experience which currently operates from the Yard in the Tema Harbour, with a wide range of equipment and resources including one fully-equipped mobile Dive Van. AQUATEC DIVING SERVICES LIMITED Situated in the Tema Dry Dock area with water frontage, the company is able to easily allow mobilisation of any equipment or vessel. From Tema, regular cargo vessels go to and from Nigeria, Ivory Coast, Gabon, Congo and Cameroon. Experience Since 1990, remarkable skill and experience has been achieved in the following areas: • Platform Inspection, Maintenance and Repairs; • Subsea completions (IRM); • Inter-field pipeline, subsea completion tieins, and FPSO hook-ups; • Coflexip Line Installation for Early Production System; • CALM Buoy and CBM installation and commissioning (Air range); • Harbour Jetty Inspections and Repairs; • Pipeline Inspection/ Reporting and Repairs; • Riser and Anode Installations; • CALM Buoy IRM (Saturation); • Underwater Welding and cutting; • Wet welding (Air range); • ROV drilling support and pipeline surveys; • Sand Blasting; • Both Underwater and Topside Painting; • Project Engineering; • N.D.T. Inspections and Reporting using Divers and ROVs; • Underwater Photography/ Video Inspection;
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Underwater Explosives; Salvage Operations; Fibre Optic Cable Lays; Power Cable Lay.
Major clients include: • Ghana Ports and Harbours Authority; • Ghana Navy; • Volta River Authority; • Volta Lake Transport; • Tema Oil Refinery; • Ghana National Petroleum Corporation; • Farstad; • Horwell Engineering and Services; • Wade Adams Construction; • Shetland Services Inc.; • Sir William Halcrow and Partners; • Ghana Highway Authority; • Ashanti Goldfields Corporation; • Adolf Lupp G.M.B.H. MARINE CIVILS Capability and Services AQUATEC offers the Marine Construction Industry complete Marine and Subsea support packages including: • Engineering and Design; • Floating Plant and Equipment; • Specialised Subsea Tooling; • Experienced Subsea Construction personnel. We pride ourselves on our pioneering approach to problem solving and providing, safe, cost-effective results based on sound engineering principles. Our personnel have successfully undertaken Marine Civil Projects both in Ghana and abroad, including Harbour Construction Projects, Bunker Steel Structure Rehabilitation, and Pipeline installations. AQUATEC’s offshore personnel are all experienced and H.S.E. qualified. A highstandard administrative service is maintained
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by the AQUATEC Group and has ensured quick and professional response to our cherished clients. Environmental & Safety Commitment Aquatec Marine Services Limited is committed to achieving Health, Safety, Environment and Quality best practice throughout its entire scope of business activities. This commitment is the responsibility of every Aquatec Marine Services Limited employee. The fundamental goal is to proactively safeguard the Health and Safety of our people, to operate in harmony with the environment, and to continue to improve the quality of our work. Respect for nature is a key value in performing our activities. We strongly advocate preserving the environment, ensuring that we are critical and open with our own environmental performance. We are committed to eliminating all accidents in our workplaces and to continuously improve the health, safety, environmental and quality programs of our subcontractors and ourselves.
Aquatec Marine Services Ltd., Ghana P.O. Box BT 163, Tema - Ghana Location: Vertical Court Building Community 5 Tema near VAT Offices Tel: +233 22 202262 Tel/Fax: +233 22 212458, 202281 Mobile: +233 24 4368 083 +233 269746477 Email: info@aquatecmsgh.com Vat Reg. No. 517V000692 info@aquatecmsgh.com www.aquatecmsgh.com Best of Ghana
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Chapter 20 Computers, Electronics and Mobiles
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Compu-Ghana Ghana seems to be on track to becoming Africa’s next hotspot for retailers, according to new research by Euromonitor International.
THE MARKET Ghana has been identified as a country with a positive business environment in which foreign retailers can invest. According to Euromonitor, Ghana is considered by many as the gateway to West Africa and its 250 million consumers largely because of its vibrant retail environment. It acts as an exit point for landlocked nations (such as Niger) and, as an English-speaking nation, has close ties with US and British businesses. The majority of modern retail space has been developed in Accra (Ghana’s capital), due to better infrastructure and access to a large population. The Euromonitor research notes that Ghana’s retail industry achieved 14% value growth between 2006 and 2011, which reflects the strength of fast-moving consumer goods (FMCG) companies in the country. Compu-Ghana is one of the biggest Ghanaian retailers and has a huge presence in Ghana’s major cities – specialising in IT office equipment, electronics and IT solutions. According to the report, CompuGhana has a clear advantage over most international competitors. The Compu-Ghana brand has an enormous product range that caters to all market segments with competitive pricing and quality products that offer value. For the top-end of the market the company offers its range of premium IT products and Home appliances with the latest specifications, features and variants to choose from. For the bottom end of the market, Compu-Ghana
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offers quality products with exceptional reliability and competitive pricing so customers get the best value for their money. Special promotional offers are occasionally rolled out as well. HISTORY Compu-Ghana started operations in the year 2006 with only two people. The very first office was located inside the Busy Internet building situated on the prominent Ring Road in Accra. Over the years, Compu-Ghana continued to build its firm reputation with quality product offerings and exceptional customer service. In the year 2007, Compu-Ghana opened its flagship store on Oxford Street in Osu, Accra. In the following year, the flagship store was renovated and extended to cover an area of 700m and offered an ever-increasing range of IT products, Home Appliances, Tablet devices and various software for Windows, Mac and Linux platforms. Further, a fully-equipped service centre to cater to the repair and maintenance aspect was also inaugurated adjacent to the Oxford street store. The service centre undertakes networking projects, SLAs (Service Level Agreements), warranty repairs/ spares, turnkey projects and offers genuine replacement spare-parts. A new service centre along with a dedicated solutions division has been introduced in 2010 to serve our corporate clients. After official opening it has been
considered to be the largest service centre in Ghana with highly trained technical personnel and solutions consultants. As a part of continuing expansion, another outlet was opened in the year 2009 in Adabraka, a suburb of Accra followed by additional branch offices/stores on Spintex Road in Accra, another branches at Danosman, Marina Mall, Osu Mall and also in Takoradi and Kumasi. Further expansion is in the pipeline to make Compu-Ghana the largest preferred IT products and solutions company. As of today Compu-Ghana has a network of nine Branches in major cities of Ghana. THE PRODUCT Various IT products have their own distinctive market and consumers. CompuGhana’s motto is to offer genuine products at “genuine” prices and offer after sales and customer service that is second to none. This motto is further reinforced through our partnerships with top-notch technology vendors who are market leaders in their respective categories. Compu-Ghana also specialises in CCTV and POS Solutions, (Sales, deployment and support). All Compu-Ghana stores have a consistent layout and display areas so our customers can feel at ease to browse through the multitude of products we offer at all our stores. Subtle Indirect lighting is also utilised to enhance the display areas according to the type of item displayed. Most of the products
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are segregated according to various brand names for easy identification and well trained sales floor personnel are available to assist customers with their purchases. BRAND VALUES The Compu Ghana brand is one which is gradually acquiring top of mind awareness in Ghana’s ever growing IT industry not only because of the advertising messages it churns out on the various media platforms but also because the company has become synonymous with quality and retailing of original products. And on a market which is daily invaded by cheap imitations of brand name products, being known for selling only original products is a good approach to
grow a brand. The company also prides itself on delighting the customer at each touch point. So customer service is given high priority. Compu Ghana’s brand is an iconic and unique one, separating them from almost all the retailers of high-end electronic and IT equipment. The Letters “CG” and the “miniature map of Ghana” in our corporate logo reflect the consistency in all our qualities. Our stores all over Ghana offer the same great service that Compu-Ghana is known for. THINGS YOU DIDN’T KNOW ABOUT COMPU-GHANA 1. Compu-Ghana started operations in the year 2006 with only two people.
2. The very first office was located inside the Busy Internet building. 3. Incorporated in the Compu Ghana logo is a miniature map of Ghana emphasising the company’s Ghanaian roots. 4. Regular product availability and fast delivery are key elements. 5. Our delivery times are the shortest!
CompuGhana Limited. Marcofie House, Opp Papaye Osu, Accra, Ghana Tel: +233 303786507 Cell: +233 243143143 Email: info@compughana.com www.compughana.com Best of Ghana
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Chapter 21 Technology and Communications
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RayCom Technologies RayCom Technologies Limited is an ICT company incorporated in Ghana in 2002, with the objective of providing a wide spectrum of tailor-fit, state-of-the-art information technology solutions to its clients.
Technologies understands that everyone has unique needs and we are able to help obtain the best solution. RayCom Technologies is also a Member of Avaya Aura Alliance a global network of Avaya Business Partners providing enterprise solutions across the world for the global customers. Our experience and competency over the years has given us the ability to handle any complex business communication solution: RayCom Technologies has fullyqualified personnel to ensure a complete and satisfactory system installation and maintenance.
RayCom Technologies boasts of several successful deployments and clients both within Ghana, and other parts of Africa. The Mission of RayCom Technologies is “to deliver tailor-made information technology solutions to clients, through the provision of state-of-the-art, cost-effective and expert services”. RayCom Technologies is a multivendor solution provider in Data, Voice and Video. This gives us the flexibility to adapt to the client’s needs and wants. Products/Services: RayCom Technologies delivers enterprise ICT solutions, comprising of a singular or comprehensive suite of solutions made up of: • Data, Voice, and Video systems • Audio Visual Solutions • Audio and Video Conferencing Solution • Collaboration Solutions • Wired/Wireless LAN design and implementation
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• Multimedia Contact Centre Solutions • Telephony-to-computer integration solutions • Traditional PABX communication solutions • VoIP enterprise solutions • IPTV Solutions • Biometric Access Control Solutions • Hotel and Hospitality Solution • Structured Cabling (Copper, Fiber) and Wireless LANs • IP Surveillance and Security Solutions • Microsoft Infrastructure including MS Lync • Virtualisation (VMWare etc) • Network Security Solutions (Cyberoam, Fortinet, Sonicwall) • Business Communication Systems Optimisation Solutions • Workforce Optimisation Solutions RayCom offers portfolios of business communications products and solutions from Avaya, Cisco, Lifesize, PolyCom, Panasonic, Mobotix, Nortel, etc. RayCom
Technologies Special Know-how: RayCom’s expertise lies in the company’s ability to design, build, deliver, and operate converged information technology solutions that make for easy scalability, maintenance and enhancement, all at costs relatively cheaper to the costs incurred in deploying and maintaining traditional information technology solutions. The ability to design and build information technology infrastructure that is secure, reliable, and efficient, clearly sets RayCom apart from its competitors in the market. RayCom Technologies conducts all installation and maintenance activities with a minimum of inconvenience to our customer through detailed site surveys, customer implementation meetings, remote diagnostics and, when requested, “after hour” scheduling of work. RayCom’s quality of workmanship and courtesy is clearly superior. This is accomplished through our stringent hiring prerequisites, training programs and on-going quality reviews conducted by management and consultants. We pride ourselves to be the power behind the contact centres of
the biggest financial institutions in Ghana. RayCom has designed, supplied, deployed and supported the Telephony Services and other ICT Services for several clients over the years cutting across the following industries: • Banking and Finance (55% of market share in the telephony and contact centre space) • Hospitality • Aviation • Universities & Colleges (Academia) • Medical & Laboratory facilities • Manufacturing • Supply Chain • Shipping • Research Institutions • NGOs and Governments Institutions • Oil & Gas RayCom Hosted Services RayCom provides the following hosted services at extremely affordable rental bases: • Audio Conference Bridges • Video Conference • Telephony Services • Call Centre Services IP Academy IP Academy is our centre of excellence for ICT hands-on skills training. This state-ofthe-art fully-equipped training facility serves a wide range of institutions in retooling their IT Departments with the latest technologies based purely on a Hands-On Approach. The centre provides training on Telephony, IP Telephony, IP Video Surveillance, Virtualisation, Network Security, Call Centres, Audio-Visuals, Biometric Access Control Systems, Voice over IP and Wireless Networks and Structured Cabling. Service Level Agreement (SLA) Our service contract has been designed to provide extremely competitive response times. They are: • 24/7 Emergency response • A 24-hour all-round routine response • Contact Support Centre (+233 302 215 000) with Toll Free Number (080010300). The Contact Centre is built on the Avaya Aura Contact Center Technologies - the world’s best contact centre platform. RayCom Help Centre Raycom Help Centre (RHC) is built on Salesforce’s Desk.com Help Desk platform. Utilising Desk.com’s realtime agent interface allows us to handle both traditional oneto-one communications as well as monitor
and respond to social media (Facebook, Twitter) and web chat. Every customer communication is actionable and reportable regardless of the channel of communication thereby allowing us to easily manage support to our clients. RHC could be reached 24/7 through: • Our Web Portal: https://raycom.desk.com • By email to rhc@raycomtechnologies.com • The social media Twitter (@raycomsupport) or Facebook (@raycom-technologies) • Via live webchat online chat Communication & Customer Contact • There is a vibrant Customer Relation unit manned by highly competent world-class customer relations experts. • Our Service Delivery managers insist on the best and stringent global standards to guarantee quality Service Assurance & Incident Management.
Social Responsibility As an indigenous Ghanaian company, RayCom Technologies is committed to making a meaningful contribution to the society we live in. We demonstrated this by designing, supplying, building and supporting the world-class Contact Centre of the Ghana Police Service built on Avaya Contact Centre Technology among other donations to several other institutions. This contribution has tremendously enhanced the emergency and swift response to crime by the Police Service.
Suit #3, A&C Mall Business Plaza East, Legon Accra, Ghana Tel: +233 302 215 000 Email: info@raycomtechnologies.com www.raycomtechnologies.com Best of Ghana
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IPMC - Ghana’s Top I.T. Company Intercom Programming & Manufacturing Company
PROFILE Having achieved the Top 10 rating of Ghana Club 100 businesses, Intercom programming manufacturing company limited (abbreviated as IPMC) was established to provide individuals and businesses with high-quality IT products, innovative business solutions and enhance Africa’s IT skills set through effective educational initiatives. This it has done for the past 22 years since its incorporation in Ghana
ENTERPRISE SOLUTIONS With expertise in I.T infrastructure technologies, IPMC provides support across enterprises ranging from high-end server, storage technologies, LAN/WAN setups and end user devices, whether it is PCs, laptops, handhelds, printers or UPS. Its distribution network supports numerous resellers countrywide.
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on 28th March 1992, and it’s spread in the neighbouring countries of Nigeria, Ivory Coast, Liberia and Sierra Leone. IPMC, the leading system integrator in West Africa, presents a bouquet of solutions to its customers from global IT vendors such as HP, Dell, EMC Cisco, Microsoft and others. From building Data centres of leading institutions in the country to providing them a
secured and well-managed IT infrastructure, IPMC has provided services to over 25,000 customers in the past two decades. Winner of Government of Ghana’s Top I.T. hardware supplier and consecutive yearly awards for being the leader in IT education, IPMC has grown from strength to strength based on its service and support reliability in the market.
SOFTWARE SOLUTIONS The software development arm of IPMC develops and customises Oracle based ERPs for various industry verticals such as banking, manufacturing, trade, government and education. IPMC proudly developed Government of Ghana’s first E-services portal and is also involved in the E-health program
along with the Office Automation of various government agencies. Being Microsoft’s Gold partner, IPMC promotes the use of various Microsoft technologies for Collaboration and Document management but due to cost effectiveness, it also encourages open source platforms such as Zimbra and Open office.
IPMC Your Reliable I.T. Partner
it went a step further by regularly accepting the supply of IPMC branded key chains hand made by HIV+ women working under Sisters of Charity. For promoting leadership among the African youth, IPMC continues to sponsor Aspen institute’s local chapter ‘Africa Leadership Initiative’ and is also an active player in the mentoring of new entrepreneurs
I.T. TRAINING Over the last two decades IPMC has assisted in creating large-scale employment in West Africa and particularly Ghana by training over 20,000 students annually in IT skills and equipping them with internationally recognised Professional certifications. Its quality education delivery represents a blend of traditional classroom training with intensive hands-on practical learning in the well-equipped labs. From high-end professional courses to Diploma courses of NCC Education and Degree in Computer Science from University of Greenwhich London, IPMC provides a wide range of IT education programs for the prospective candidates. These efforts have brought in the mushrooming of numerous IT based businesses, self employed independent consultants and software developers, IT service technicians and a huge IT workforce boosting the service industry in this region IPMC runs an in-house job placement centre linking employers to their prospective employees.
COMMUNITY & SOCIAL PROGRAMS Keeping a very strong community focus, IPMC on one hand indulges itself in Village IT programs and on the other participates in various social, cultural and health initiatives. It has promoted ICT education in girls through Miss Ghana contests and provided support to a number of Secondary Schools in the form of ICT labs and IT award for best students. IPMC has been the major sponsor for National Teachers’ awards program of Government of Ghana as well as Best Farmer award scheme to promote ICT in agriculture. In the health sector there were challenges of providing high-quality reproductive health which IPMC responded by providing portable Ultra Sound machines to Ghana’s primary healthcare centre, the Korle Bu Teaching Hospital. Encouraging Ghana’s youth in sports has been a prime focus since the company’s inception. IPMC has been very active with the National Hockey team, Cricket, Handball, football and swimming teams. In the area of communicable diseases, while IPMC staff ran door-to-door campaigns for Cholera prevention in Ghana’s largest slum Nima, on the other hand in order to remove the social stigma against HIV patients
through Enablis launch pad, an organisation started by Charles Sirios.
Support Excellence managers, IPMC has IT service centres opened in various parts of the country. The 600-strong workforce, footprint in 22 locations across West Africa and the IPMC franchisee program has turned IPMC into a formidable ICT value added provider. Currently IPMC is assisting to grow the BPO industry in this region.
CUSTOMER SERVICE Having achieved various awards on the customer service front, IPMC is known for the outstanding Pre Sales and after sales support it provides to its customers. With its dedicated team of Sales Excellence managers and
#62 Kojo Thompson Road Adabraka, Accra P.O. Box AN 7617, Accra-North Tel: +233 302226830/90 +233 302236904/05 Email: sales@ipmcghana.com www.ipmcghana.com Best of Ghana
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Dizengoff Ghana Limited – Communication Division The Communication Division of Dizengoff Ghana is a specialist ICT solution provider and a market leader in the ICT industry. Set apart by our values and innovative solutions for over five decades, we are proud of our outstanding contribution to the development of ICT in Ghana and West Africa.
RADIO LINKS: RAD Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) broadband solutions, multi-service access platforms and broadband mesh networking. WI-FI: End-to-End Wi-Fi solution for indoor and outdoor application. CCTV & ACCESS CONTROL SYSTEMS: An extensive selection of PELCO Analogue and IP CCTV solutions, ideal for any application. PABX SYSTEMS: KAREL Flexible Analogue and IP PABX solutions and accessories for extensive set of applications and services.
Our vision is to be the most trusted partner in the ICT industry, providing exquisite solutions, exceeding our customers’ expectation, meeting the needs of our employees and shareholders with an irrevocable commitment to innovation, quality products and services. Solutions Dizengoff is the official distributor of Motorola Solutions in Ghana. We provide end to end comprehensive
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solutions tailored to meet the needs of our customers. We supply a wide range of communication and data management systems including: MOTOROLA TWO-WAY RADIO AND NETWORKS: Ranging from simple TwoWay VHF and HF Radios to sophisticated Analogue and Digital MotoTRBO and TETRA IP Trunking Networks which facilitate the integration of voice communication with Data.
ACCESS SOLUTIONS: RAD Multiservice multiplexers and access nodes, fibre multiplexers, SHDSL Ethernet extenders, broadband wireless radios, and TDM Pseudo wire gateways. NETWORK SOLUTIONS: RADWARE Bandwidth Management, Network Security and Load Balancing. COMMUNICATION CABLES AND FIBRE OPTICS: TELDOR Cables and fibres for all range of communication cabling needs. UPS AND AVR SOLUTIONS: GAMATRONIC outstanding quality of
Uninterruptible Power Supply - stand alone or modular, Automatic Voltage Regulators, Converters and Inverters for different size and usage. V-SAT SOLUTIONS: A full range of voice, internet, and data communication using C and KU bands. MOBILE COMPUTER: MOTOROLA Enterprise Mobile Data terminals provide real-time data sharing and versatility that will empower the workforce by extending
the organisational knowledge into the field instantly and accurately. Our tailor-made integrated solutions are supported with design, installation and after sale services. Our nationwide service centres are managed by certified and experienced personnel, equipped with mobile workshops and the latest test equipment. We are close to our customers providing them with the best most cost-effective solutions and best after sale service and the technical support. Our ability to tailor appropriate technical
solutions to our client’s needs is as a result of our long-standing experience and professionalism with record of many projects across the country for more than 50 years.
Dizengoff Ghana Limited North Industrial Area, Accra P.O. Box 3403, Accra Tel: +233 302222787, 277550990 277326666 Email: info-com@dwagh.com www.dizengoffgh.com
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Engineering Systems and Services Limited (ESS) Engineering Systems and Services Limited (ESS) is an ICT Consulting, System Engineering and Integration (video, data and voice) Solutions Provider with offices in Canada, USA and Ghana. ESS provides ICT Solutions and Managed Services to private and public enterprise, as well as government agencies and international organisations.
The company is a one-stop-shop for ICT solutions with capabilities in the following key areas: • ICT Infrastructure and System Integration, • Systems/Software Development, • Consulting Services, and • Managed Services. Sample Contracts executed include: • Consulting Services to the Ministry of Communication of Ghana for the liberalisation of the telecom sector, capacity building for the Regulator, National Communications Authority of Ghana, and regularisation of the GSM spectrum band and allocation to the mobile operators (World Bank Funded). • Design and implementation of the interconnection networks between the Fixed and Mobile Operators in Ghana (World Bank Funded). • Consulting Services to the Government of Liberia to regularise the licensing and allocation of the GSM Spectrum to Mobile service operators in Liberia (World Bank Funded). • Due diligence assessment to evaluate the works of a European contractor has fulfilled their obligation of delivering the ICT infrastructure for the Mining Sector Reform Programs in Ghana, as per the terms of the Agreement, and resolve disagreement between the European Contractor and the beneficiary Ghana government agencies. (Funded by the European Union).
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• Consultancy services to provide a turnkey solution for the automation of the operations and services of Driver and Vehicle License Authority (DVLA) of Ghana (Funded by the Government of Ghana). • Development of an online Destination Insurance and Payment System for State Insurance Corporation (SIC) of Ghana. • Implemented a turnkey video surveillance system for Ghana Immigration Service (Funded by Spanish Government). • Implementing a turn-key Intelligent Video Surveillance and CCTV solution for Ghana Airport Company Limited (Funded by Ghana Airport). • Design of an Air traffic control network for Ghana Civil Aviation Authority (Funded by Ghana Government). Subsidiaries:
UCOM is a wholly owned subsidiary of ESS that provides unified communications, Internet and managed services to public and private enterprises, as well as, the general public throughout Ghana. UCOM operates its own national broadband network with a workforce of professionals for implementing data, voice, and video solutions.
Soft Masters is a custom Application Software Solution Provider. The company
ESS ENGINEERING SYSTEMS & SERVICES LTD.
is focused on the development of system for the computerisation or automation of enterprise business process. It uses its worldclass biometric identification and geographic information software, and electronic payment platform to design innovative solutions for its enterprise clients. The company has developed various ICT solutions, among which are the following: • National Identification and Voter Registration; • Driver and Vehicle Licensing; • Case Management System; • E-Government; • Medical Data Records; • Procurement and Contract Management; • Mobile-Payment Processing; • E-Learning; • Intelligent Video Monitoring & Surveillance; • License/Number Plate Recognition; • DVLA Automation. Soft Masters has automated the services and management operations of the Driver and Vehicle Licensing authority in Ghana. The solution provided has revolutionised the Driver and Vehicle License service delivery, record keeping, and revenue accounting.
Customers register, request for service and obtain invoices online. Payment Platform The Soft Master electronic payment platform provides real- time records for all transactions thus providing revenue assurance and prevention of fraud. The platform ensures automatic billing, invoicing and recording of all transactions, including payment received. It ensures that Service Providers have reliable records of transactions and sends notification of transaction by SMS and email immediately a transaction is executed. Platform Architecture Various service providers as well as their Banks are connected to the (mobile) payment platform via secure VPNs. The service providers supply billing information to the platform for processing. Banks and Payment Centers access the billing data on the platform to process the payments .All payments are assigned unique transaction IDs and recorded in the EziPay Accounts of the service provider. Immediately a transaction is recorded - notifications of it are sent to the Account Managers of the service provider. The modules of the platform include: • Full service-Payment system; • Digital Banking System; • Smart (Credit and Debit) Card; • Mobile Payment System; • User Account Recording System; • Multi-service Processing System; • Financial Data Records and Intelligence System.
Mobile Payment Processing Devices Our e-payment application solutions are imbedded in our mobile devices which have the following features: • Biometrics (face / fingerprint) Identification And Verification
• Standard Communication interfaces (GSM, GPRS, Bluetooth, WI-FI, and Ethernet); • Interactive Voice Guidance for transactions in Local Language; • Wireless (Bluetooth) Receipt Printing; • Smart Card reader.
OFFICES: Ghana: 10th Floor, Premier Towers Pension Street, Ministries, Accra, Ghana Tel: +233 302678080, 0540100681 Email: contact@esystemsghana.com www.esystemsghana.com United States: 8985 Winding Creek Way Pickerington OH 43147 Canada: 3500 South Millway, #56 Mississauga, Ontario, L5L 3T8 Best of Ghana
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Hiperdist Ghana Ltd Hiperdist Ghana Ltd. is part of a group of companies operating in the Middle-Eastern and African markets, specialising in the distribution of high-technology products.
Traditional dealers, corporate resellers, systems integrators, local distributors, value-added resellers and retailers can all rely on Hiperdist to fulfil their requirements. Hiperdist’s success lies in its core assets. These are: • The quality, reliability and range of its products supplied from leading international brands. • A deep knowledge of the market and a wide coverage of the territories. • An organisation that provides a high level of logistical support, guaranteeing its partners and their end-users fast product delivery, competitive pricing and first-class after-sales service. • Rigorous financial management that allows Hiperdist to finance its continuous growth and to offer its partners the stability necessary for the development of long-term relationships. Value and Volume Distribution In a globalised world where IT manufacturers are increasingly specialised, enterprises avoid dealing with multiple suppliers. Hiperdist Ghana has the unique ability to offer its customers workstations, laptops, desktops, entrylevel and medium servers, mainframes, peripherals and UPS - all of which are configured, tested, and ready for use upon delivery. In addition, Hiperdist ensures the quality of its delivered items as it markets the world’s leading brands. Strategic Partnerships Focused and Comprehensive Our Group has set-up solid partnership agreements with major manufacturers such as Hewlett Packard, Dell, EMC2, Cisco, Oracle and APC. To stay up to speed with the fast changes in the ICT market, Hiperdist always markets the latest products offerings from its suppliers.
The company was established in 1998 and is currently located at number 132 Royal Castle Road, Kokomlemle in Accra. The distribution channel has since experienced steady growth, alongside a
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sustained geographical expansion and a significant increase in its local operations. Hiperdist’s objective is to become the distributor of choice in these markets for their partners, suppliers and resellers.
132 Royal Castle Road Kokomlemle – Accra Tel. +233 21 251 081/ 2 Fax: +233 21 221 027 Email: info@hiperdistghana.com www.unidist.com
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Chapter 22 Broadcasting
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Dishing up Africa’s finest.
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MultiChoice Ghana
Ghana, officially called the
MultiChoice Africa is the leading multi-channel, multi-platform pay-TV service provider in Africa and delivers great television to viewers in 50 countries across sub-Saharan Africa and its adjacent Indian Ocean islands.
Republic of Ghana, is a multinational state and unitary presidential constitutional republic, located along the Gulf of Guinea and Atlantic Ocean, in the subregion of West Africa in Africa. The country is bordered by the Ivory Coast in the west, Burkina Faso in the north, Togo in the east and the Gulf of Guinea and Atlantic Ocean in the south. The word Ghana means ‘Warrior King’.
Our offices in Accra
Incorporated as Hitech Vision Limited in May 1990 and thereafter in 1993 was set‐up as a joint venture between MultiChoice Africa and Richard Darko (current Chair‐ man), Bryan Harris, Louis Casely‐Hayford and Ardeley. The company started operating as Multi‐ Choice Ghana in 1995 and as pioneers in pay‐TV their mission is to constantly be at the cutting edge of new technology that enables DStv and GOtv subscribers to enjoy the very best home television experience.
MultiChoice Ghana’s offices are strategi‐ cally located in the capital, Accra, as well as in Kumasi and Takoradi. The pay‐TV service provider delivers a dynamic tech‐ nology platform and an excellent bouquet offering, consisting of well‐established and highly rated international and local channels. As the business has grown, so has their investment in Ghana. MultiChoice Ghana prides itself on the quality and range of choice offered to subscribers, including
over 90 video channels, 10 radio channels and 20 DMX music channels, 24 hours a day. The best content DStv and GOtv provide local and interna‐ tional channels, including first‐run films, documentaries, children’s' programming, news and sport. To date, the pay‐TV pioneer has invested billions in Ghana’s economy. The investment includes content such as sports and entertainment as well as on technology. They are credited with intro‐ ducing ‘Real TV’ in 2005, which consisted of the Ahara Channel, delivering Ghanaian content showing local production, drama, and films. Some of the actors on Ahara have moved on to be big stars in Nigeria’s Nollywood.
Making it in Nollywood
This was only the beginning of great things to come from MultiChoice Ghana in their quest to build and grow the local enter‐ tainment, drama and films industry. Ghanaian subscribers also have access to Africa Magic, which provides ‘Made in Africa’ programmes from soaps and drama, series to lifestyle shows, documentaries and movies. Africa Magic has produced
Big Brother Africa’s Ghanaian contestants
great Ghanaian actors such as Majid Michel and Jackie Agyemang amongst others and is also dominated by Nollywood, which is a great platform for actors from Ghana to fine tune their craft. MultiChoice Africa is proud to be behind Nollywood movies as they continue to support local production companies in order to create a bigger Ghanaian film industry.
The best technology The launch of their Digital Terrestrial TV service GOtv in 2013 is undoubtedly one of the biggest contributions to the continent as it has given the Ghanaian government a significant push in its bid to migrate from analogue TV transmission to digital before 2015. GOtv offers exciting digital home television for the whole family at an affordable price, with two bouquets to choose from namely; GOtv Plus with 23 channels and GOtv with 18 channels. MultiChoice Africa’s philosophy is to be innovators in the pay‐TV industry which allows them to be forerunners in content and technology. MultiChoice is currently the leading pay television service provider in Ghana. Their investment in home‐grown,
Ghanaian subscribers also have access to Africa Magic, which provides ‘Made in Africa’ programmes from soaps and drama, series to lifestyle shows, documentaries and movies.
MultiChoice Africa is one of the most innovative media companies on the continent. We employ some notable tech gurus and ICT rockstars. Smart, dynamic individuals with a passion for all things digital, interactive, new and technology driven. Our goal? Tochange the way we enjoy and interact with technology in order to make our lives easier and better.
Moving entertainment In an effort to provide content to customers on the move, MultiChoice Ghana launched digital video broadcast to hand held (DVB-H) devices.
MultiChoice Ghana
History > The company was incorporated as Hitech Vision Limited in May 1990. > In 1993 was set up as a joint venture between MultiChoice Africa and Richard Darko (current Chairman), Bryan Harris, Louis Casely-Hayford and Ardeley. Renamed MultiChoice Ghana on 13th March 1995. MultiChoice Ghana introduces ‘Real TV’ in 2005, which consist of local dramas and films. > Digital video broadcast to hand held (DVB-H) launched by MultiChoice Ghana in 2009. > In 2010, Zain Ghana launched
world‐class entertainment, available at all times on a range of technology platforms and devices is testament that they are at the cutting edge of technology. The best platforms In an effort to provide content to customers on the move, MultiChoice Ghana launched digital video broadcast to hand held (DVB‐H) in 2009. Another first for MultiChoice Ghana was the introduction of DStv Explora decoder, which manages to ‘fake the Internet’, making it possible for users to catch up on news or sporting events when it suits them.
a partnership with MultiChoice Ghana enabling customers to pay their DStv bills through their mobile commerce service ZAP. > In September 2012, DStv Mobile launch iDrifta in Ghana. > In January 2013, MultiChoice Ghana launched GOtv. > In September 2013, MultiChoice forged a partnership with eTranzact Ghana, an electronic payment service provider, to collect bills. > In November 2013, MultiChoice Ghana and UT Bank collaborate to sell decoders. > Launches The Next-generation PVR Decoder, The DStv Explora in December 2013.
Some of our customer care staff
The best customer service MultiChoice Ghana’s focus is on improving the overall television experience for sub‐ scribers. They have introduced a number of innovative self‐help customer care solutions, technologically advanced decoder products such as the DStv Explora and bouquets with enriched content. All these efforts are geared towards enabling viewers to ultimately be in control of their television experience which they believe will become increasingly important in a fast paced world.
MultiChoice Ghana MD, Cecil Sunkwa‐Mills mingling with customers
The best people MultiChoice Ghana directly employs 108 people, 100% of which are Ghanaians. As an excellent corporate citizen MultiChoice Ghana is committed to making a significant contribution to the country’s development and is keenly aware of its responsibility not only to provide the highest quality television entertainment, but also to invest meaning‐fully in developing local commu‐ nities. The company has adopted a strategic approach to this responsibility, with consideration of their expertise, resources and assets. Community investment programs are geared to achieve maximum impact, benefit and sustainability. MultiChoice Resource Centres The key focus is on education and the uplifting of the communities in which the company operates. The MultiChoice Ghana Resource Centre (MRC) project has been successful as the company continues to invest in schools across the country benefitting a number of students. Multi‐ Choice Ghana has invested in 46 Ghanaian High Schools by donating DStv hardware and recording devices as well as TV’s to the schools.
Innovative, cutting-edge technology. Brought to you by MultiChoice Africa.
As an excellent corporate citizen MultiChoice Ghana is committed to making a significant contribution to the country’s development and is keenly aware of its responsibility not only to provide the highest quality television entertainment, but also to invest meaningfully in the development of local communities.
The Community Bee MultiChoice Ghana has a long and proud track record of supporting the Community Bee, an initiative of Young Educators Foundation, which is a local NGO dedicated to children’s education in Ghana. The company sponsors the Spelling Bee as part of its commitment to education. The Spelling Bee harnesses
During November 2013, MultiChoice Ghana rolled out additional 18 MRCs, which con‐ sist of free access to the DStv Education Bouquet. The project is a key corporate social initiative by Multichoice Ghana and specifically aims at improving the teaching and learning process of teachers and students in Ghana by providing access to seven premium educational channels; National Geographic, Discovery Channel, History Channel, Channel ED, BBC World, Animal Planet and Mindset Learn.
The 2013 winners
CNN MultiChoice Africa Journalists Awards The 'CNN African Journalist of the Year Competition' was established in August 1995 to encourage, promote and recognise excellence in African journalism. In 2005, celebrating the 10th anniversary, the com‐ petition was renamed the CNN MultiChoice African Journalist Awards, recognising the new partnership with Multi‐Choice. These important awards sponsored by MultiChoice have recognised the following talented Ghanaian journalists:
Gifty Andoh Appiah ‐ Winner: Television News Bulletin
Ghanaian students’ ability to
Award 2013 / Joshua Anny ‐ Winner: Radio General
be good spellers, pronouncers
News Award 2012 / Kofi Akpabli ‐ Winner: Arts and Cul‐
and speakers.
ture Award 2011 / Portia Solomon ‐ Highly commended 2011 / Kofi Akpabli ‐ Winner: Arts and Culture Award 2010 / Anas Aremeyaw Anas ‐ Runner‐Up: Print General News Award 2009 / Israel Laryea ‐ Winner: Radio General News Award 2008 / Joana Mantey ‐ 1995 CNN African Journalist of the Year Winner
2014 award winner Lloyd Ossei Baffour
DStv Eutelsat Star Awards MultiChoice Africa’s ongoing partnership with Eutelsat has created meaningful engagement with students, the academic community and the scientific world through the DStv Eutelsat Star Awards. The competition is geared towards students and encourages them to either write an essay or design a poster about the benefits of satellite technology on the continent. Since its inception, the competition has drawn over a 3000 entries across the continent and has invigorated Ghana MultiChoice a passion for science amongst et re St hi nc 15 Se ential Area the younger generation. Airport Resid Accra Ghanaian Eutelsat Star Awards ntonments PMB CCC29 Ca 0 540 74 2 30 T: + 233 winners: 7/677 3 302 768 66 Ghanaian Eutelsat Star Awards winners: Lloyd Ossei Baffour ‐ Winner: Poster category 2014 / Michael Yeboah ‐ Winner: Overall poster prize 2011
F: + 23 a ultichoice.co.z E: service@m
Chapter 23 Print, Media and Marketing
Innova DDB Ghana
Advertising – an investment worth making
A little bit about us Innova DDB is the Ghana affiliate of DDB Worldwide Communication Group. DDB Worldwide operates in over 200 offices in over 90 countries and is the most awarded communications Group in the world. We have a young, creative, holistic communication team with a highly entrepreneurial spirit. The Team has worked on award winning campaigns in Ghana for both blue chip companies, and local brands. Members of our team have been educated and trained in a variety of integrated marketing communications disciplines in Ghana and around the world.
Our roots In 1949, three enterprising gentlemen, Bill Bernbach, Ned Doyle and Maxwell Dane gave the advertising industry a wake-up call. They introduced a new approach to marketing that relied on insight into human nature, respect for the consumer, and the power of creativity. In short, they said: Let’s stop talking at people and instead start conversations that lead to action and mutual benefit.
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This heritage inspires us to be who we are, what we believe and how we should behave. It inspires us to continually challenge standard convention. From Bill Bernbach to Keith Reinhard to the present generation of DDB leaders, we continue the revolution.
Philosophy At Innova DDB, what we do is guided by playbooks, not rule books because we are convinced rigid methodologies minimise creativity. That is not to say however that we do not have tried and true approaches to building and growing world-class brands – we do. But rather than share our methodologies, we rather you spend time reading the rest of the article, which will assist you in getting acquainted with our thought processes and the way we like to treat brands – basically, it’ll help you get to know who we are, by looking at our work and discovering a little more about us. BRAND & MARKETING CONSULTING We have a rock-solid reputation in the area of brand management and marketing communications, built upon years of executing memorable campaigns. If you are
looking to grow your brand and generate more business, come and let’s have a conversation about where you want to go and we will show you how to get there. STRATEGIC PLANNING We believe that cutting-edge strategy is at the very heart of every successful campaign. That is why we are obsessed with getting as much relevant information about brands, their consumers and business environments as we can before sinking our teeth into any brief. Before we think ideas, we think strategy. PR SERVICES “In the same way, let your light shine before others, so that they may see your good works and give glory to your Father who is in heaven.” - Matthew 5:16 We couldn’t resist the above biblical quote, because it is our inspiration for delivering outstanding public relations. We have helped brands and business build positive public profiles over the years through utmost discretion coupled with astute media networking and smart writeups.
Innova DDB Ghana
EVENT ORGANISATION Every event we organise, whether directly or in partnership with Touchpoint Magna Carta - our PR and Events specialist affiliate, is a true reflection of our vibrant corporate culture! We have a team with a diverse background combined with the relevant wealth of experience. When you meet our fun-loving and creative team you will have no doubt, at all about the success of your event. We take the stress out of the planning and execution of any event allowing you to truly enjoy that moment that means so much to you. MARKET RESEARCH We strongly believe that market research is a key factor to maintain competitiveness. We engage in market research that provides relevant information to identify and analyse market needs, market size and competition. We focus on social and opinion research, using proven statistical and analytical methods and techniques to gain insight and support decision making. ADVERTISING & SALES PROMOTIONS Our youthful, dynamic creative team
is imbued with a highly entrepreneurial spirit. Each member brings on board, local insights and relevance as well as the experience of global/regional experience and learnings. Over the last 18 years, our personnel have, in various capacities, had the privilege of contributing to the building of some of the most noteworthy brands in Ghana and across Africa. PRINT & BROADCAST PRODUCTIONS We work with the best print and media houses, to deliver high-quality multimedia assets for the brands we work with. Whether it is print or electronic, we ensure that the quality of our finished productions is as excellent as the ideas that started it all. MEDIA CONSULTING & BUYING Our valuable market insights not only help us in developing great marketing communications, but also in acquiring the best media placements to help communicate your key brand message. Over the years, we have built enduring relationships with important media outlets, which means we are able to deliver great deals.
DIGITAL MARKETING SOLUTIONS We have deep insights into how the Ghanaian market consumes the everincreasing digital landscape, and this is our single most important ingredient in preparing any digital marketing plan to help deliver digital marketing success for your brand. We utilise best online experience for your target audience, thus adding more mileage to your online and overall brand image. Our talented pool of creative, strategists and technologists are brimming with ideas and skills to match your ambition.
No.10 Abongo Road, Kanda, Accra Email: info@innovaddb.com joel.nettey@innovaddb.com enoch.vanderpuye@innovaddb.com Tel: +233 302953656 Fax: +233 302953656 www.innovaddb.com Best of Ghana
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No.1 Outdoor Specialist in West Africa DDP Outdoor Ltd., a market leader in outdoor advertising in Ghana was established as a Limited Liability Company in 1973 with emphasis on Billboard production and installation, Production of Point of Sale materials, Exhibition Building/Display, Wide Format Digital printing etc.
Serving great brands... across West Africa
A member of The Great Argon Group of Companies (The largest marketing communications group in Ghana) with expertise in: • Creative Advertising • Media Planning and Buying • Public Relations and Events Management • Direct Marketing • Strategic Planning • Multi-Media Marketing • Media Monitoring • Outdoor Advertising By virtue of being a member of The Great Argon Holdings Group, DDP Outdoor Ltd has affiliated offices across these countries: Togo, Benin, Burkina Faso, Mali, Liberia, Sierra Leone, Guinea, Guinea Bissau, Cote d’Ivoire, Senegal, Chad, Niger, Kenya, Democratic Republic of Congo and South Africa.
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Capture Ghana Capture has grown to become one of the foremost event coverage companies in Ghana.
Capture was started in 2010 by Barrak El-Mahmoud, who was then a young man aspiring only to develop his interest in photography. Since then, Capture has grown phenomenally. With a global clientele constantly requesting their services and acclaimed images, it’s no surprise that they have made a name for themselves in a profession which until recently was only considered a hobby in this part of the world. From very humble beginnings, Barrak believed in building a dream that was bigger than he was. In striving to achieve this, he has had the opportunity to mentor, train and work with some of the best upcoming photographers on the local photography scene. Having begun initially with a graphic design team, the company grew in skill and capacity as it grew in size. They slowly added on photography, videography
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and now, Capture offers professional and recreational training programmes for interested participants. Capture believes that in keeping with the times, they will evolve continuously to reach worldwide recognition by focusing on building a coherent and satisfied team that delivers the most exceptional client experience available within the markets that they operate in. Their attention to detail enables them to stand out in a world inundated with imagery and it is this dedication to quality that has offered them the opportunity to cover events for the most prestigious personalities and their families. Such notable clients have included: Kofi Annan - former UN Secretary General; the families of Dr. Sam Jonah, KBE - former CEO of Anglo Gold Ashanti; Jude Kofi Bucknor - Managing Partner of Kingdom Africa Management; and Jim Iyke and the iFactory group on MNet; just to name a few. They have also covered events for international artistes and performers including Ghanaian Rap King Sarkodie, as well as American R&B Stars Trey Songs, Keri Hilson and David Jay. All this however, has not come without challenges. From the early days when it was generally more difficult to be a professional photographer because Ghanaians had not warmed up to the idea of paying for the worth of images, it has been more than a bumpy ride down the road. Capture now enjoys the goodwill that comes with developing a good relationship with clients over a long period, but the increasing competition within the industry allows for very little complacency within the market. In 2012, Capture secured its current studios in East Legon and in the coming years, they are seeking to expand from being a multimedia coverage company to becoming a major stakeholder in the hardware and digital media space in and around the sub region.
Studio location: East Legon, Ogbojo Junction (on Manet Palm Estate Road) Tel: +233 302 54 28 89 +233 246 66 22 66 Barrak El-Mahmoud
Follow Capture on instagram.com/capturegh facebook.com/capturegh youtube.com/capturegh twitter.com/capturegh www.captureghana.com Best of Ghana
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Chapter 25 Corporate Profiles and Entrepreneurship
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WORLD TRADE CENTRE ACCRA
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World Trade Centre Accra – The Heartbeat of Ghana’s Commerce and Investment
On 27 January 1960, the Chairman of New York’s Downtown-Lower Manhattan Association (DLMA) used the designation World Trade Center (WTC) to describe a facility that would stimulate international commerce by bringing together government agencies and organisations engaged in foreign trade. As time went on, more and more cities bought into the idea and became increasingly interested in developing similar projects in order to create
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wealth for their economic regions. This led to the establishment of several WTCs in many major cities and economic regions across the world. With the rapid growth of Accra over the years, there have been many attempts since the year 2000 to establish a WTC so as to promote international trade and create wealth for the city’s four-million inhabitants. Mr. Kurt Merki, a WTC project coordinator at the time, revealed details
of one such project at the Ghana Shippers Council celebration in Accra in 2001. Unfortunately, the construction and operation of a WTC in the Kotoka International Airport area in Accra, which was scheduled to take two years to complete, never materialised. It was not until 2008 that World Trade Centre Accra (WTC Accra), led by its Chairman Togbe Afede XIV, acquired a licence from the World Trade Center
Association (WTCA) in New York, to operate a WTC in Accra. Subsequent to the licence acquisition, WTC Accra entered into agreement with Social Security and National Insurance Trust (SSNIT) - a statutory public Trust in Ghana charged with the administration of the country’s basic national pension scheme - to brand and operate SSNIT’s 16-floor office block on the Independence Avenue as a WTC.
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Mr Emmanuel Doni Kwame is the MD of WTC Accra
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Vision Our vision is to establish iconic world-class landmarks of international business that make a lasting impact on the local economy and enhance prosperity. Mission Our mission is to create a one-stop shop for international trade and investment through a platform of expert services and world-class office space; provide linkages between global and local businesses through the worldwide WTCA network; and forge alliances to enhance economic growth. Objectives WTC Accra intends to place all services associated with global commerce and investment under one roof. It aims to bring together businesses and government agencies
involved in international trade, provide essential trade services and stimulate the economy of Ghana. WTC Accra is poised to achieve the following objectives to accomplish its mission: • Provide supreme serviced offices as well as conference facilities to enable local and foreign companies to conduct business at a global level; • Promote the export of goods and services by supporting, training and advising companies, associations and economic development organisations in their activities in international markets through an integrated programme of export solutions; • Become a bustling hub of international business activity through inbound and outbound trade missions; • Promote the image of Ghana through the World Trade Center Association (WTCA), the largest trade organisation in the world.
WTC Accra pursues well thought-through strategies to grow its own business, and its members’ business using WTCA as a springboard to global expansion and revenue growth. We act as a catalyst for international trade and by so doing, promote economic growth and prosperity. We expect our activities to make a major impact on the economy of Ghana, through:
• Image: Promote the image of Ghana as a place for international business through the vast network of the WTCA. • Job Creation: WTC Accra will attract a wave of new businesses into the country, boosting trade and foreign direct investment. • Attractiveness: Enhance the attractiveness of Accra, as the
regional headquarters of multi-national corporations. • Increase Trade: The various services provided will increase the trade volume and the profitability of local companies. World Trade Centre Accra is home to many of the Club 100 companies in Ghana -
the office block ambiance and WTC Club facilities provide the right mix of business and leisure.
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Incorporation of a Company in Ghana
1. REGISTRATION REQUIREMENTS (a) Name of Company – we will conduct a search at the Companies Registry to ascertain the availability and acceptance of the proposed name of the Company and to reserve it for a maximum of two months. (b) Regulations - Table A in the Second Schedule to the Companies Code, 1963 (Act 179) may be adopted with minimal alterations or tailor-made. (c) Objects i.e. purposes for which the company established/business it is going to undertake. (d) Capital formation: (i) Authorised shares i.e. the maximum number of shares the company can issue; (ii) Issued shares i.e. the actual number of shares to be issued; and (iii) Stated Capital i.e. consideration (in cash or in kind) for shares issued. The minimum capital requirement for the incorporation of a wholly-owned
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Ghanaian private company limited by shares is GH¢500.00. (e) Shareholders: »» Full names; »» Postal address; »» Residential address; »» Occupation; »» Nationality; »» Age; »» Number of shares to be taken by each; and »» Amount payable in total. (f) Directors: »» Full names; »» Any former names; »» Residential addresses; »» Occupation; »» Business addresses, including phone, fax and email; »» Nationality; »» Age; and »» Other directorships. NB: where a shareholder or director is
Law’s Empire outside Ghana and therefore unable to sign the incorporation forms, he/ she will need to appoint an attorney to sign on his/her behalf. (g) Secretary – same details as above, save for other directorships/secretaryships. (h) Auditor (i) Registered office and principal place of business – postal address and street address. (j) Other matters that could be included in Regulations are as follows: (a) Who is to appoint Directors; (b) Who is to appoint the Managing Director; (c) Quorum for board and general meetings; (d) Notice of meetings – length, how served, to whom (in addition to Act 179 recipients); (e) Voting by proxy at board meetings; and (f) Written board resolutions passable by majority. 2. TIME FOR COMPLETION OF REGISTRATION PROCESS It takes on the average about 14 working days to register a company. A Certificate of Incorporation is first issued upon registration of the company. A Certificate to Commence Business is issued after the Ministry of Finance has allocated a tax identification number to the company. This process takes on the average about two weeks to complete. 3. FILING AND PROFESSIONAL FEES The filing fees for incorporating a company is about GH¢175.00 exclusive of a capital duty of 0.5% which must be paid on the amount of the stated capital. 4. MINIMUM CAPITAL REQUIREMENTS FOR NON-GHANAIAN INVESTORS The Ghana Investment Promotion Centre Act, 1994 (Act 478) provides as follows in respect of the minimum capital requirement of non-Ghanaians in any enterprise: (a) In a joint enterprise with a Ghanaian partner, the minimum capital requirement is US$200,000.00 or its equivalent in capital goods; (b) In a wholly foreign-owned enterprise, the minimum capital requirement is US$500,000.00 or its equivalent worth in capital goods; (c) In the case of a trading enterprise whollyowned by a Ghanaian the registration fee is GH¢5,000.00; and
(d) In the case of a trading enterprise whollyowned by a non-Ghanaian the minimum capital requirement is US$1,000,000.00 and the enterprise shall be required to employ at least 20 Ghanaians.
Corporate Consultants
Every enterprise with foreign participation is required under the Ghana Investment Promotion Centre Act 1994 (Act 478) to be registered with the Ghana Investment Promotion Centre (GIPC). The procedure for the registration of a company with GIPC after its incorporation is as follows: Where the equity contribution is in cash the following procedure is to be followed: (a) Open a bank account in the name of the company; (b) Affect a bank to bank transfer of the equity contribution; (c) Instruct the local authorised dealer bank to confirm the transaction to Bank of Ghana; (d) Bank of Ghana in turn confirms the transaction to GIPC for the purpose of the registration; (e) Apply to GIPC for the registration of the company. Where the equity contribution is in kind the following procedure is to be followed: (a) Shipment of the imported machinery/ equipment/goods; (b) Obtain shipping documentation from Customs Excise and Preventive Service (CEPS); (c) Apply to GIPC with the support of relevant documents for exemption from customs duty under section 24 of the GIPC Act where the equipment is not zero rated; (d) GIPC writes letter of exemption to CEPS; (e) Machinery/Equipment/ Goods are cleared from the port; (f) Complete Form 6 from the Registrar General’s Department with the relevant information regarding the equipment and indicate that it is being used for equity contribution; (g) File Form 6 in duplicate at the Registrar General’s Department and obtain a certified copy; (h) Application supported with Form 6 and all shipping documentation is submitted to GIPC for the registration of the company with GIPC. The application fee payable to GIPC for the registration of a company is GH¢6,800.00 for a wholly foreign-owned company,
and for a joint venture with a Ghanaian, it is GH¢3,000.00. The GIPC charges GH¢13,500.00 for the registration of a trading enterprise or an export trading company.
Prepared by: Israel Ackah Esq. Solicitor & Advocate P/No. F714/2, 18th Lane, Osu Off the Oxford Street Cote d’ Ivoire Embassy Road Tel: +233 503 026 157 www.lawsempire.org Email: info@lawsempire.org ghanalaw1@yahoo.com
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Ghana among the world’s top 20 fastest growing economies
Courtesy Bruce Potter
Ghana is one of the top five African economies on investors’ watch-lists. Growing output towards economic industrialisation has ensured Ghana has remained within the world’s top 20 fastest growing economies over the last four years.
Ghana was ranked 14th among the world’s 20 fastest growing countries for 2013, according to research conducted by the Economic Intelligence Unit (EIU), an independent business within The Economist Group. This makes Ghana the 7th fastest growing economy in Africa. Being one of the fastest growing countries in sub-Saharan Africa, one of the regions with the greatest gains in GDP, is a mighty feat. This ranking is a result of the impressive speed of the country’s GDP growth. Ghana owes these gains mainly to its notable stable democracy. This attribute, together with an impressive yield of natural resources and growing tourism, has created an opportunity for Ghana to become the hub for the West African sub-region. Considering that just 20 years ago, Ghana was the fastest declining economy, this is a great achievement. Most of these
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issues were resolved by The Economic Recovery Programme (ERP) which stabilised the cedi currency. Driven by oil growth Ghana’s oil industry is relatively new and its growth has played a major role in GDP gains for the country. This led to Ghana becoming the fastest growing economy from a total of 43 markets in 2011, according to graphs drawn up by Renaissance Capital. Ghana became an oil-producing nation in 2011 when the Jubilee Oil Field started production. This large sector became a catalyst for economic growth and development. If it is managed sustainably, the oil sector could bring Ghana into middle income status at fast pace. This is on the agenda of many African nations but Ghana seems to have a head start. In 2012, Ghana was again expected to show the strongest GDP growth. However, in 2013 Ghana’s growth was expected to slow down and major movements in Asia centred most of the growth activity. But with major investment from China into the Africa continent, Asian growth can only positively affect African GDP growth. Initiating sustainable growth With extensive current oil production and more reserves expected to be confirmed soon, revenues generated from the export of oil and gas are on the increase. The country is hopeful
that these positive effects will reach local communities. The newly established Enterprise Development Centre was founded by the Jubilee Field partners so as to align with the government’s stance on local content development. The Centre aims to develop small and medium enterprises in the region which will serve to generate strong local businesses as part of the value chain. Building boom One of Ghana’s main engines of economic growth is the private sector. The country is currently seeing a major increase in investors from the West, East and the African subRegion. This has driven demand for luxury residential and commercial buildings and as a result, Ghana is experiencing a luxury building boom. Executive developments in the prime areas of the major cities will help meet these demands. This is a momentous time for Ghana as the private sector needs to support the Ghanaian government on its path to transformational development. There is a positive vision for the future of this development. Ghanaians are determined to ensure that their beloved country creates a sustainable extractive sector. They are all too aware that this could trigger equitable wealth and job creation in the delivery of sizeable economic and social benefits to the majority of the population.
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Chapter 26 Trade Facilitation and Revenue Mobilisation in Ghana
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The Ghana Community Network Services Limited (GCNet)
WELCOME TO GHANA COMMUNITY NETWORK SERVICES LIMITED
What is GCNet? The Ghana Community Network Services Limited (GCNet) is a Private-Public Partnership (PPP) venture established in 2000 with a specific mandate to provide e-Solutions to Government in the areas of Revenue Mobilisation and Trade Facilitation. GCNet has successfully developed and deployed the following Systems: • Ghana Customs Management System (GCMS); • The Ghana TradeNet (an Electronic Data Interchange (EDI) system and a Single Window Platform); • i-Transit System for the processing of goods in transit to landlocked neighboring Countries; • The Electronic Registration of Business System for the Registrar General’s Department (RGD); • The Electronic Tax Administration System for the Ghana Revenue Authority (GRA).
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These systems are deployed at all Customs Stations nationwide. The electronic business registration application automates the business processes of the Registrar General’s Department (RGD) for purposes of Company and Tax Registration, Electronic Registration of Companies, Marriages, enquiries on corporate profiles, etc. The direct Tax System deployed has a number of modules including Taxpayer Registration, Tax Assessment and Filing, Tax Revenue Accounting, Tax Enforcement, Tax Case Management, Risk Management, Exemptions, Tax Audit, Management Information System Reporting Tools, etc... Our Ownership Shareholders of GCNet are: • Société Générale De Surveillance (SGS) SA • Ghana Revenue Authority (GRA) • Ghana Shippers’ Authority (GSA)
Mr. Alwin Hoegerle, General Manager of GCNet presenting some computer hardware to the Tema Collection of the Customs Division of the GRA. Dr. Nortey Omaboe, Executive Chairman of GCNet (left) assisted by Dr. Kofi Mbiah, CEO of Ghana Shippers’ Authority (Middle) to present five pickup vehicles to Mr. George Blankson, (right) Commissioner General of the Ghana Revenue Authority (GRA)
• Ecobank Ghana Limited (EBG) • Ghana Commercial Bank (GCB) The right selection of credible partners has proven to be one of the critical factors for the success of GCNet. They have all been keen and supportive “project champions”. GCNet has taken advantage of their respective strengths and harness them for the benefit of the Company. Our Services We provide e-Solutions to Government, by offering electronic platforms for Revenue Mobilsation and Trade Facilitation, easing Trade processes with system availability nationwide. We help build Ghana by providing the following: GCMS - Ghana Customs Management System The Ghana Customs Management Systems (GCMS) is the back office tool for Customs, which supports and is used to process all Import and Export declarations. It has been in operation for over 10 years with over 95% coverage of all Customs entry points in Ghana. Being one of the successful IT projects in the public sector, GCMS enables the Ghana Revenue Authority (GRA) to play its key role of securing and facilitating International Trade within the supply chain. Over the years, through the GCMS, the Customs Division of the Ghana Revenue Authority (GRA) has continuously improved revenue collection and reporting, improved
compliance and transparency, reduced Trade documents required and reduced clearance time. These are but a few of touted benefits. e-MDA - an electronic Application for Ministries Departments and Agencies The e-MDA platform is part of the Single Electronic Window, TradeNet that allows the online submission, processing, approval and distribution of a wide range of trade related documentation by Ministries, Departments and Agencies (MDAs). With nearly 50 MDAs using the platform, Importers, Exporters, Clearing Agents, Logistics Companies etc... can interact with the various MDAs involved in the clearance process. Users submit applications, receive and respond to queries, make payments, submit supporting documents and track the progress of their applications online. One unique feature of the portal is the use of the Unique Consignment Reference (UCR) number, which acts as an electronic staple for other trade documents. GICCS - Ghana Integrated Cargo Clearance System The GICCS platform is part of the Single Electronic Window, TradeNet, which is an upgrade of previous Bill of Entry (BOE) and Manifest applications. Its implementation is in compliance with Government’s new systems enterprise architecture framework. It is web-enabled, secure and highly reliable. GICCS brings more benefits to stakeholders by largely minimising data entry, re-using pre-clearance documents submitted, re-using codes with Customs
A Customs official using the GCMS system
Systems without modification; and in this way maintains the integrity of Trade and Customs related documents used. Other functionalities include attaching documents electronically to Customs thereby reducing the incidence of paper submissions and enhancing the operation of a paperless trade regime. GICCS has the ability to capture landed cargo and compare with manifested cargo thereby leading to an effective control of landed and short landed cargo. Better control and visibility of cargo by all stakeholders, i.e: Cargo Tracking provides a useful feature for trade operators. i-Transit Electronic processing and tracking of cargos whose final destination is outside Ghana. This innovation has eliminated the human escort of goods and has reduced the diversion of goods onto the local market and has thereby enhanced controls and Trade Facilitation. Car Valuation It allows vehicle importers access to estimated duties and taxes applied on previously cleared
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A Customs Official making inspection notes in the system using a mobile device.
A GCNet official using the BI system to generate some reports
vehicles through the system to enable them to make informed decisions. Historical Data of vehicles cleared within a period of a year. The search criterion allows to search by vehicle make, model of manufacturer etc. Business Intelligence Provision of Business Intelligence tools to generate relevant statistics for Customs, Government Agencies and other relevant organisations. e-Registration of Businesses Electronic Registration of Businesses system deployed for the Registrar General’s Department (RGD) to electronically process and manage business registrations. e-Tax System Electronic Tax Administration system deployed for GRA. It facilitates Tax Assessment, Collection, Filling and Refund. Our Infrastructure Systems GCNet operates two data centres for GRA, one acting as the production centre with the other as the back-up site as part of our Continuity and Disaster Recovery Programme. The sites are identical, incorporate data and file replication between servers and databases in real-time, with a full complement of network and communication infrastructure and the ability to ensure a seamless switching of systems, in case of unscheduled down-time and emergencies. GCNet has also made significant investments in computer systems and developed high-level procedures in order to ensure assured availability of its services. Each of GCNet’s Data Centres, for instance, comprises two state-of-the-art SUN & IBM servers, complemented by a reporting server to service its operational requirements for back end applications (e.g. The application (TradeNet) for trade operators and authorised MDA regulatory agencies). In addition there is a whole range of computer hardware that include Uninterrupted
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Power Supply Systems (UPS), Stabilisers, as well as other hardware including generators to ensure continuous power supply for a 24 hour/7 day operation. Where necessary, GCNet has also developed specific client data centres, as in the case of the development of an integrated tax collection system for the Ghana Revenue Authority. Security GCNet’s networked systems are secured by various intrusion monitoring devices and security software. In addition all users are authenticated and are subject to station and time restrictions, as well as access limits depending upon their authorisation levels. There are fail-safe firewalls for internet security. By means of encryption software, electronic file or data transfer between offices or users are also encrypted before transmission and only decrypted upon arrival at the recipient mail box to prevent interception. ICT applications deployed also have strong access level protection, according to user job function and the module being accessed. These applications have sophisticated tracking and reporting systems that detect any data manipulation or changes carried out. These functions are carried out under the ambit of separate security and quality assurance departments and have proven to be effective. As a result, no GCNet system has ever been compromised by the numerous viruses and malware that have affected various systems worldwide. Network GCNet has made an investment of almost US$3 million in the development of its own secured and robust virtual private network (VPN), including ownership of a radio frequency. The VPN comprises a combination of broadband fibre optic links, radio networks, E1 links, dedicated leased lines and dial up lines and is scalable to accommodate additional links that may be required as per
Network Connectivity of GCNet
Pre and post situations of GCNet
below. The Virtual Private Network (VPN) connection is accessible nationwide as per below:
In a similar vein, the deployment of the e-registration system for RGD has facilitated company registration and the online filing of annual company returns. In spite of the teething challenges encountered, the automation has contributed significantly to the process of business in the country as well as ensuring corporate compliance of existing company regulations. With regard to GCNet’s traditional service of deploying the Ghana “Single Window” system for trade and customs clearance process, more Ministries, Departments and Agencies (MDAs) were connected to the system (via the e-MDA portal) in 2013. They were connected for various processes (e.g. Issuance of electronic permits, licences, exemptions, generation of “real-time” reports, monitoring of transactions, transit tracking, etc. Among the MDAs that were connected during the year were the Ministry of Foreign Affairs and Regional Integration for the issuance of diplomatic exemptions for Customs clearances, the Energy Commission for the energy related import permits, the Plant Protection and Regulatory Services and the Animal Health Production Department of the Ministry of Foreign Affairs. With nearly 50 MDAs having been connected to the system, as at the end of the year, the processes undertaken promote a seamless processing of trade and customs transactions as well as Customs revenue enhancement. The process was further deepened in 2013 with the extension of the Paperless Programme, which seeks to eliminate all paper documentation required for Customs clearances with e-documents (eg. e-Import Declaration Form, the e-Final Classification and Valuation Report, e-Certificate of Origin, etc.) to KIA.
Business Review The GCNet service mandate was renewed in 2013 after a successful review of its operations on how far it had fulfilled its service mandate. The review also considered GCNet’s potential for meeting the revenue mobilisation and trade mobilisation aspirations of the country. The renewal thus reflected the confidence that Government has in the service. This confidence is not without foundation as noted in the service milestones that were reached, in respect of GCNet’s revenue mobilisation and trade facilitation functions. In this regard, the year was marked by the deployment of the automated tax system for the Domestic Tax Revenue Division (DTRD) of the Ghana Revenue Authority (GRA), the complementary electronic registration system for the Registrar-General’s Department (RGD); and their Operational Acceptance (OA) by Government in November 2013. Prior to achieving OA, GCNet had collaborated with GRA to intensify the sensitisation, registration and re-registration of taxpayers and the usage of the deployed system. In pursuit of this goal, the system was deployed at the GRA Large Taxpayer Office (LTO) at Osu, whilst full-scale operations started at the Spintex Road Medium Tax Office (MTO), which had been deployed as pilot in 2012. At the same time preparatory arrangements were made to roll out the system at other designated tax offices. To facilitate this, a shared Services Portal that enables taxpayers to access tax information, register and obtain Tax Identification Numbers (TIN), receive tax assessments or file tax returns online or pay their taxes electronically was also deployed.
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Accra GCNet Customs HQ
11th floor Premier Towers, Pension Road P.O. Box OS 756 Osu, Accra, Ghana, West Africa Tel.:233-302-677001 Fax: 233-302-677046 Email: info@gcnetghana.com www.gcnet.com.gh Best of Ghana
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Ghana Gulf Cooperation Chamber Of Commerce Ghana and most of the Gulf Countries have years of relations between them. GGCCC is the entry point for Gulf Countries into Africa through Ghana. The Ghana Gulf Cooperation Chamber of Commerce is an all-source information body for business and investment needs in Ghana and the countries of the Gulf.
Dr. Joseph Siaw Agyapong, President of Ghana Gulf Chamber of Commerce and Executive Chairman Of Zoomlion and Jospong Groups
Countries of interest to us are UAE, Kuwait, Saudi Arabia, Qatar, Oman and Bahrain. GGCCC puts local businesses in contact with each other and with businesses in the Gulf countries thus allowing both sides to benefit from our specialised knowledge. Our events are diverse, from Business cocktails, to meet the Minister, Trade Missions to Gulf countries and cultural and historical themes ranging from National celebrations to Cultural festivals.
Ghana Gulf Chamber visits president with team from GVPedia
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VISION To be the most productive and influential Chamber of commerce in Ghana, providing strong leadership in attracting valuable investments to our members and advocating for an enabling environment working with industry champions, government and other stakeholders.
Executive director meets H.E. President John Dramani Mahama
President of Ghana Chamber of Commerce at the stakeholders meeting.
Albert with some investors at AIMS 2014.
Group picture after stakeholders meeting: Ghana Chamber, Freezones board, GIPC, Ministry of Trade, Ministry of Foreign Affairs and Ghana Gulf Chamber.
MISSION GGCCC will be the pivot around which Ghana will attract strategic local and foreign investments by focusing on our cardinal interest areas, i.e. Partnerships, Leadership, Excellence, Global outlook, Secure investments - whilst leveraging the vehicles of people, strategic networks and national and international opportunities.
SERVICES GGCCC services include company verification, market research, trade mission organization and facilitation and general networking. Other services include Business support/development services, Trade fairs and exhibitions, Trade mission facilitation, Strategic/special events, B2B Match-making, Consultancy and Advocacy.
OBJECTIVES The main objective of Ghana Gulf Cooperation Chamber of Commerce (GGCCC) is to facilitate business relations between Ghana and the Gulf Countries. Success in this endeavor is assured both by our stellar record of events and services and by our membership, which includes some of the most competitive businesses operating in Ghana today.
ACTIVITIES Ghana Gulf Chamber of Commerce represents the Annual investment meeting organising committee of AIMS in Dubai. A delegation from Ghana was in Dubai for AIMS 2014 from April 8th to April 10th. Prior to that Ghana Gulf Chamber of Commerce facilitated a stakeholders meeting involving the Ministries of Trade, Ministry of Foreign Affairs, Ghana Investment Promotion Centre, Ghana Freezones Board, Private Enterprise Federation and the Ghana Chamber of Commerce and Industry.
Principal Officers: President: Dr. Joseph Siaw Agyapong Executive Director: Albert Ankrah Office location: World Trade Centre, 4th Floor, Ridge-Accra Phone numbers: 0302- 676052, 0277439743, 0540669746 E-mail: aankrah@ghanagulf.com, albertankrah@yahoo.com www.ghanagulf.com Best of Ghana
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The BEST OF
AFRICA We brand and build the image of the world’s most exciting economic regions to affect a change in the perception of a continent, a nation, a city and its people by the rest of the world.
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Best of Ghana
299
Participators Index ACCAD Group.................................................................................................................. 90 AEL Mining Services Ghana........................................................................................... 164 African Concrete Products Limited (ACP Limited)......................................................... 148 Annewetey Auto Parts Trade & Finance Co. Ltd............................................................ 190 Aquatec Marine Services Ltd......................................................................................... 232 Ashanti Foam Factory Limited (Ashfoam Ltd)................................................................ 194 B. Appah Electricals Limited (BAE)................................................................................ 224 B5 Plus Ltd..................................................................................................................... 150 Baff-Sa Car Rental........................................................................................................... 87 Barclays Ghana.............................................................................................................. 112 Best Western Plus Atlantic Hotel............................................................................. 62, IBC Capture Ghana............................................................................................................... 270 Compu-Ghana................................................................................................................ 234 Consolidated Shipping Agencies Ltd. (Conship)............................................................ 182 DDP Outdoor Ltd............................................................................................................ 268 DHL Global Forwarding.................................................................................................. 174 DPS International Ghana................................................................................................ 106 Dream Realty.................................................................................................................. 132 DWA Dizengoff Ghana Limited....................................................................... 162, 214, 250 Engineering Systems and Services Limited (ESS)......................................................... 252 GDS Africa ..................................................................................................................... 240 GHACEM Ltd.................................................................................................................. 202 Ghana Community Network Services Limited (GCNet)................................................. 290 Ghana Gulf Cooperation Chamber Of Commerce (GGCCC)......................................... 296 Global Village Partnerships............................................................................................ 298 Golden Beach Hotels....................................................................................................... 66 Hiperdist Ghana Ltd....................................................................................................... 254 Holiday Inn Accra Airport................................................................................................. 60 Honda Overseas Union Ltd............................................................................................ 192 Innova DDB Ghana......................................................................................................... 262 Intercom Programming & Manufacturing Company (IPMC)........................................... 248 Intercom Technology & Telecommunication Systems.................................................... 152 Italtec Ghana Ltd............................................................................................................ 170 Japan Motors Trading Company............................................................................ 139, 184 KEK Insurance Goup...................................................................................................... 128 Krane Construction Limited........................................................................................... 160 La Chaumière Restaurant................................................................................................. 76 La Villa Boutique Hotel..................................................................................................... 54 Lakeside Estate.............................................................................................................. 138 Latex Foam..................................................................................................................... 212 Law’s Empire Corporate Consultants............................................................................. 286 Leasafric Ghana Ltd......................................................................................................... 89 Mamma Mia Ristorante & Pizzeria................................................................................... 70 Margins Identification Group.............................................................................. IFC, 2, 272 Melcom Group of Companies........................................................................................ 204 Millennium Insurance Company (MIC)........................................................................... 130 Modern Automobile Services Limited (MAS)................................................................. 189 MultiChoice Ghana - Africa............................................................................................ 256 Nesstra Services Ltd...................................................................................................... 154 Nyaho Medical Centre.................................................................................................... 108 Oak Plaza Group of Hotels............................................................................................... 68 Pentecost University College (PENTVARS).................................................................... 102 Proudly African .....................................................................................IFC, 1, 6, 298, OBC RayCom Technologies Limited....................................................................................... 246 Regent University College of Science & Technology (RUCST)........................................ 96 Resultz Advertising......................................................................................................... 266 Royal Air Maroc (RAM)..................................................................................................... 84 Royal Aluminium Systems Ltd (RASL)........................................................................... 142 Samiva Company Limited.............................................................................................. 218 Silver Star Auto Limited.................................................................................................. 188 Star Assurance............................................................................................................... 122 StarLife Assurance Company Ltd.................................................................................. 126 Terminus......................................................................................................................... 200 uniBank (Ghana) Limited................................................................................................ 118 Villa Monticello Boutique Hotel........................................................................................ 64 Waterstone Realty Ghana Ltd........................................................................................ 140 West African Gas Pipeline Company Limited................................................................. 226 Wileb Mining Supplies Limited....................................................................................... 172 Wolley Group.................................................................................................................. 210 World Trade Center Accra (WTC)........................................................................... IFC, 280 YOKS Rent-A-Car............................................................................................................ 86
300
Best of Ghana
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