SUMMER 2014 ISSUE
AN EXPLORIA RESORTS™ OWNER PUBLICATION | www.exploriaresorts.com
SUMMER: A TIME FOR RECONNECTING, RECHARGING AND EXPLORING
INTRODUCING EXPLORIA RESORTS™ BUCCANEER BAY UPDATE
VACATIONmode Summer 2014
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LETTER FROM PRESIDENT/CEO
stayCONNECTED MEMBER SERVICES & MEMBER RESERVATIONS Toll Free: 800.654.6102
EXPLORIA RESORTS™ HAS LAUNCHED!
For questions and assistance, email: memberservices@exploriaresorts.com
I experienced a proud moment on May 23, 2014 and I’d like to share a glimpse of it with you...
www.exploriaresorts.com
We officially launched the Exploria Resorts brand that day and wanted to create a memorable moment that our employees, community and business partners who gathered with us would remember. With me that day were the developers of Summer Bay Orlando, Joe Scott Sr. and Loretta Scott. As Juan Barillas, EVP, Joe and I arrived by boat to the dock at Summer Bay Orlando, where over 300 employees and guests were gathered, we were greeted by a special group of employees whose average length of service with the company was 13 years. These employees represent the backbone of our company and the new Exploria Resorts brand. It’s these employees who represented the hundreds of ONE TEAM members who are dedicated to delivering exceptional service and experiences to our Owners and guests on a daily basis. As they stood with me, and as I reflected on how we’ve grown as a vacation ownership management company over the past 19 years, they lead the crowd in a countdown to the launch of the new Exploria Resorts brand.
Toll Free: 866.686.4727
These are exciting times for our company and for you, our valued Owners. In this issue you can read more about how we are making improvements to better serve you as you plan your future vacations. You’ll also get a sneak peak at a new Florida beachfront location to be added to our resort portfolio this summer … One way of providing improved customer service is through an enhanced Owner dashboard, accessible through the new www.exploriaresorts.com website. Using your Owner login and password, you’ll have access to your account information, links to making reservations, payments, staying connected with the latest news and information from your HOA and more. I invite you to check it out. I think you’ll find the experience refreshing and the information helpful. I look forward to time with my family this summer and I’m sure you are looking forward to time with yours as well. Where will your memories be made? We look forward to welcoming you back to your home resorts in Orlando, Gatlinburg, Pigeon Forge, Farmington and Clarksville. Or perhaps you are exploring beyond your home resort and discovering a new corner of the world. Wherever your travels take you this summer, enjoy the journey as we have, over the past 19 years. I invite you to view our Brand Launch photo album on Facebook. And if you haven’t yet connected with us, please do so! Paul Caldwell
Summer 2014
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President/CEO Exploria Resorts
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CROWN CLUB MEMBER RESERVATIONS
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TABLE OF CONTENTS
TABLE OF CONTENTS
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EXPLORIA RESORTS™ LAUNCH On May 23, 2014, on the banks of Summer Bay Orlando, 300+ employees and community partners gathered along with Joe and Loretta Scott, developers of Summer Bay Orlando, to officially launch the Exploria Resorts brand.
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BUCCANEER BAY ADVENTURE PARK
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As announced earlier this year, an exciting development is underway and scheduled to open this summer: Buccaneer Bay Adventure Park.
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PHOTO CONTEST Share your family vacation photos, and you could win a vacation getaway!
Read
DID YOU KNOW?
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Get ready for a new beachfront experience coming your way soon...
Read
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EXPLORIA RESORTS LAUNCH
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Summer 2014
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EXPLORIA RESORTS LAUNCH
THE LAUNCH AND INTRODUCTION OF W
ith much anticipation, May 23, 2014 was a day which will be remembered for sunshine, celebration and smiles. It was on this day, on the banks of Summer Bay Orlando, that 300+ employees and community partners gathered along with Joe and Loretta Scott, developers of Summer Bay Orlando, to officially launch the Exploria Resorts brand. A festive white and blue balloon launch, symbolic of the new brand launch, lifted all eyes to the sky… The launch of the Exploria Resorts brand marks a new milestone for Owners as well; this milestone marks new beginnings… new
resort offerings, renovations, and new destinations for Owners to explore. It also brings a renewed commitment to exceptional customer service from your Resort Management team. Steps have been made towards this end with enhanced and increased Owner communications through this Owner magazine, social media channels, and a refreshed secure Owner dashboard. Have you explored this new resource? Read on to discover the new tools now available to keep you connected with your ownership. Yes, the future is bright and filled with possibilities…
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EXPLORIA RESORTS LAUNCH
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EXPLORIA RESORTS LAUNCH
Introducing the Exploria Resorts™ Website and Your New Owner Log-In Dashboard Staying Connected and informed is as easy as 1,2,3! Step 1: Visit www.exploriaresorts.com. Click on the Owner Login ribbon on the upper right hand corner of the screen.
Step 2: Log-in to your secure Owner Dashboard using your login credentials provided to you by Member Services. Enter your Username and Password.
Step 3: You’re In! Now begin to explore. Learn what’s new; review your Owner account; read email messages from your Member Services team to keep you informed on your account, Home Resort, special Owner updates, offers and more …
If you need assistance with accessing
your secure Owner Dashboard or if you have any questions about your Ownership, existing reservation or making
a future reservation, contact Member Services at 800.654.6102 or email memberservices@exploriaresorts.com
with your questions. A team of dedicated customer
service
representatives
is
available Monday – Saturday to assist you.
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VIEW FULL MENU
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BUCCANEER BAY UPDATE
BUCCANEER BAY ADVENTURE PARK UPDATE
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Summer 2014
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BUCCANEER BAY UPDATE
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s announced earlier this year, an exciting development is underway and scheduled to open this summer. The newest experience coming to Summer Bay Orlando will be Buccaneer Bay Adventure Park. Featuring a pirate theme, outdoor experiences will include zip lining, rock climbing, a ropes course, floating dock with paddle boats and more. To create the new park, Summer Bay Orlando has partnered with High-Action Adventure™ creator Extreme Engineering. Specializing in rock climbing and zip lining equipment, Extreme Engineering frequently works with timeshare resorts to provide exciting sports equipment. Santiago Creus, Director of Business Development, Exploria Resorts shared, “Exploria Resorts has partnered with Extreme Engineering as they can provide a turnkey product — from the initial concept and theming of the Adventure Park to the installation and on-going servicing of each interactive adventure feature, they do it all. We look forward to the opening of this new resort attraction with great anticipation as it will provide another opportunity to bring families together to enjoy a shared experience while vacationing at our Summer Bay Orlando Resort.” Watch for more details by following us on Facebook, where we will share opening dates and photos of the park, once completed.
BUCCANEER BAY ADVENTURE PARK
AT A GLANCE Attractions Include: • Parrot’s Landing –water playground • Skull Mountain – rock climbing • Sail Ho – bumper boats • Pirate’s Plunge – zip line • Monkey Climb – 20’ high inflatable slide • Kraken’s Revenge – wipe out style eliminator • The Jolly Roger – bungee jumper Hours of Operation: 9:00am-Dusk, Daily* *Weather Permitting Shipwreck Café: Open 11:00am-Dusk, Daily* Will feature refreshing beverages, snacks, soft-serve ice cream and tasty treasures from land and sea. Park Admission: • Park admission is complimentary. • Wristbands will be available for purchase to experience the attractions. • Yes! Owner discounts will be offered.
Shown Above: leaders from the development, construction, operations and executive teams gather at the future site of Buccaneer Bay Adventure Park.
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DID YOU KNOW?
DID YOU
?
KNOW
Understand and Make the Most of Your Ownership
Send us your favorite photo taken at any of our resort destinations and be entered to WIN a complimentary 3 DAY/2 NIGHT STAY at Gatlinburg Town Square by Exploria Resorts™! Contest:
Between Saturday, June 28 and Friday, July 4, 2014,
E-mail your photo to getsocial@exploriaresorts.com between June 24 and June 27, 2014. We will then upload all valid entries to our Facebook page.
page. The photo with the most likes will be our winner.
invite your friends and family to like your photo on our We will contact the winner on Monday July 7, 2014 via e-mail. *This promotion is in no way sponsored, endorsed, administered by or associated with Facebook.
Read Official Contest Rules, Click Here
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DID YOU KNOW?
A Beachfront Experience Is Coming Your Way… You’ve been asking for a Florida beachfront destination and we’re getting ready to deliver on that request! We’ll have more details to share with you in the fall issue however two beachfront resorts located in New Smyrna Beach, Florida will be joining
the Exploria Resorts
portfolio later this summer. Do you have plans to travel to Central Florida this fall? Consider New Smyrna Beach as part of your vacation options. Contact Member Services at 800.654.6102 to learn about availability and watch your next issue of VACATIONmode for more details.
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vacationmode@exploriaresorts.com www.exploriaresorts.com
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