Steve Barbarich Fraud Accusations And How to React To Bad Online Reviews

It is a good idea that you can take a closer look at Steve Barbarich and his years as an entrepreneur. If you’re someone new, you could learn a lot from his experiences. When he was starting as an entrepreneur, he was shocked by how harsh customers are. Customers complained online after not receiving a response from their emails. Then, there were the Steve Barbarich fraud accusations. The Steven Barbarich fraud accusations damaged his reputation since it made people think twice before buying his products.

If you're going to become an entrepreneur, you can take a page or two from how he reacted to the bad reviews.

Understand where the customers are coming

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The first thing that most companies do is to have this knee-jerk reaction to protect their reputation and cover up for their mistakes. That’s not what Steven Barbarich did. He wanted to make sure that he will still be able to continue his business the right way. He decided to admit the mistakes that they did and promised that he is going to correct the flaws in their design.

This move earned the respect of his customers. This move also allowed him to start his Steve Barbarich Airbnb property management business in the coming years. If not for this bold move, it would've been disastrous for his future ventures.

Create solutions based on the advice of older engineers

Another step that Steven Barbarich did was to hire engineers who were much more experienced than them. This allowed him to focus on recapturing the market that he somehow alienated when he released defective products in the market. Aside from the engineers who helped him, it was suggested that they should hire testers.

What are testers? Testers act like customers. They are hired to behave like customers and take a closer look at the products for days or even weeks at a time. What makes them different is that they'll issue a report afterward to tell Barbarich what went wrong with the product.

They were able to figure out what to improve thanks to the efforts of both testers and the senior engineers. This was a costly endeavor for a startup but it allowed them to have a second chance. This made it possible for the company to find the things that customers hated. At the end of the day, it was a good investment.

If you’re an entrepreneur, it is always a good idea to start things right. If you will look at how Steven Barbarich fixed the problems that transpired due to the defective products he sold when he first started his business, you will realize that being an entrepreneur takes a lot of work and effort.

It is also a good idea if you can communicate well with your audience. Your audience is always willing to listen if you are sincere in what you're saying.

There are many cases of companies failing due to bad reviews. If you find your company with bad reviews, be sure to follow the things that Barbarich did. You’d be surprised by how far you could still go and continue your business.