Retail Sector Fully Funded Flexible Training Courses
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What is GMB Reachout? The GMB North West and Irish region has a dedicated training and adult learning project called GMB ReachOut. This project works with the Region’s own Education Department to provide opportunities to members. As a GMB member you can contact one of the ReachOut team to discuss your own training needs and receive FREE information, advice and guidance on the best routes to improve your skills and prospects in work. The project team negotiate with training providers to assist members in securing places on courses to suit you and your working circumstances. The fully funded courses outlined in this booklet are currently on offer to GMB members working in the Retail Sector. To enrol call 0161 877 9439 or email info@gmbreachout.org.uk. The GMB Reachout project also offer support and funded places on courses to any GMB member and their families facing redundancy or who are unemployed. Our aim in this is to support you and your family in retaining your current employment or assisting you in finding new opportunities quickly if you face redundancy or job loss. As a GMB member you will have access to our Learning hubs across the region offering training and education opportunities throughout the year. In most cases these courses are fully funded or subsidised at a special rate for GMB members. For more details:
call e-mail or visit
0161 877 9439 info@gmbreachout.org.uk www.gmbreachout.org.uk
You can also find us on Twitter: @GMBReachout
Flexible VRQ Training Programmes Vocationally Related Qualifications (VRQs) are widely recognised professional qualifications, enabling learners to improve their knowledge, skills and understanding of specific areas of employment. VRQs allow working and distance learners to access accreditation at their convenience.
Fully Funded Courses Tribal in partnership with Unionlearn and GMB ReachOut, is pleased to be able to offer a range of high-quality, fully funded, distance learning programmes. In order to be eligible, learners must be over 19 and have lived in the EU for the last three years. Learners are eligible if they hold a work visa (as long as it is at least 3 years old) but student visas will not be accepted. The following courses are available to those working in or who wish to work in the retail sector. Level 2 Customer Service Knowledge Level 2 Principles of Sales Level 2 Equality & Diversity Level 2 Information, Advice or Guidance Further details of the courses can be found on the following pages. Spaces are limited and will be allocated on a first come first served basis subject to availability. Other funded VRQs available include: Principles of Business & Administration, Contact Centre Operations, Exercise Studies, Nutrition & Health
Level 2 Customer Service Knowledge (paper-based and online programmes available)
This programme is relevant for anyone who works, or would like to work in a customer service role. Course content includes:
The customer service role Consumer legislation Customer needs & expectations Communication with customers
Level 2 Principles of Sales (online programme)
This course is ideal for anyone who currently works, or would like to work in a sales environment and wishes to develop their knowledge and understanding of the sales process. Course content includes:
Understanding the sales environment Understanding the techniques and processes Understanding the legal, regulatory and ethical requirements
Level 2 Equality & Diversity
(paper-based and online programme available)
This course aims to give learners an introduction to the issues around stereotyping, prejudice and discrimination. Course content includes:
Exploring equality & diversity Exploring how people’s rights and responsibilities are protected at work Living in diverse communities
Level 2 Information, Advice or Guidance (paper-based programme)
This programme is ideal for anyone with an interest in information, advice or guidance in their work but not as their main role. Course Content:
Developing interaction skills for information, advice or guidance Information, advice or guidance in practice Managing information Signposting and referral
Other Learning Opportunities Through the GMB ReachOut Adult Community Training (ACT) Hubs, GMB members can access a range of learning opportunities. The Hubs are informal, friendly venues within the community which allow us to provide locations for learning activity if your employer doesn’t have the space. Accredited courses available through the Hubs include: I.T. (various levels) Levels 1 & 2 in Functional Skills Maths & English There are also more informal courses based around computer use and the internet and employability. The Hubs also run Work Clubs which assist those who are unemployed to improve their skills and take steps to get back into work. GMB ReachOut Project Workers are also able to offer information, advice and guidance about your learning needs and interests. Whether the course of learning is relevant to your work or something you have an interest in away from your job, we can help find a provider nearby. To contact a Project Worker in your area please call
0161 877 9439 Or Email
info@gmbreachout.org.uk
www.gmbreachout.org.uk
W O N B M G N I JO Simply fill in the form below then hand it to your local GMB representative or post it to: Freepost RTKA-HKYJ-JZZS, GMB Liverpool, Columbus Quay, Riverside Drive, Liverpool L3 4GB (you do not need a stamp)
GMB Reach Out c/o St Antony’s Centre Eleventh Street Trafford Park Manchester M17 1JF Tel: 0161 877 9439 www.gmbreachout.org.uk Twitter: @GMBReachout