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From the Publisher: Market Publisher & Contributing Editor: Pamela Harris
Welcome to the 2014 edition of the West Tennessee
Account Executive: Pam Seddelmeyer
ever, it’s essential to know who’s in charge of our local
Editor: Pepper Jeter Art Director: Susan Graham Graphic Designers: Katy Barrett-Alley, Amy Gomoljak, James Osborne, Christie Passarello
Medical News InCharge Healthcare. Now, more than healthcare. We hope this annual publication will be a valuable resource that provides a snapshot of key decision-makers in the West Tennessee region. As this year’s cover indicates, West Tennessee is not lacking strong leaders. Nick Lewis came to Hardin County Medical Center from Kentucky earlier this year and brings a wealth of experience with him. Gina Myracle is opening a new cancer center that will literally change cancer care in the entire West Tennessee region. Charlie Miller brings more than 36 years of healthcare leadership experience to Regional Hospital of Jackson as he takes on the
Chief Executive Officer: Chris Ferrell Chief Financial Officer: Patrick Min Chief Marketing Officer: Susan Torregrossa Chief Technology Officer: Matt Locke Controller: Todd Patton
helm there. Susan Breeden has been leading Baptist Memorial Hospital in Huntingdon for 16 years and shares her seasoned insights in our exclusive cover story. And last but not least, Carl Rudd is responsible for growing The Jackson Clinic into one of the largest multi-specialty clinics in the state.
Business Manager: Eric Norwood Director Of Digital Sales & Marketing: David Walker Creative Director: Heather Pierce Director Online Content: Patrick Rains www.southcomm.com
You can read more about these dynamic leaders in our cover story: West Tennessee Healthcare Leaders Share Insight and Strategies for a Changing Industry. 2014. Like it or not, healthcare providers are being pushed in a new direction. We know that preparing for this challenge is paramount to our reading audience. See what the five healthcare leaders we chose for our cover have to share about moving into the future. As we watch our healthcare system move in a new direction, it’s important to note that there has been a large amount of shuffling and re-positioning as we prepare for a leaner future. Creating this list and making it accurate was of prime importance to us, but we also acknowledge that there are other deserving leaders who will be included in future issues. If you know of one, please let me know. I welcome your comments and suggestions.
ON THE COVER L to R: Nicholas P. Lewis, CEO, Hardin Medical Center, Gina Myracle, Executive Director, Kirkland Cancer Center, Charlie Miller, CEO, Regional Hospital of Jackson, Susan Breeden, CEO and Administrator, Baptist Memorial Hospital of Huntingdon
Pamela Harris Market Publisher pamela@memphismedicalnews.com
Carl Rudd, Administrator and CEO, The Jackson Clinic PHOTOGRAPH by John Perkins
Thanks to the Lift Wellness Center in Jackson for the use of their facility for the cover photo.
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West Tennessee Healthcare Leaders Share Insight and Strategies for a Changing Industry By SUZANNE BOYD For the second year, West Tennessee Medical News has chosen a banner class of leaders for our InCharge edition. This year’s group represents a broad spectrum of healthcare facilities across West Tennessee, from clinics to hospitals and even includes two leaders who, despite their vast experience, are relatively new at the helm of their facility. With four chief executive officers and an executive director, these “power players” of healthcare in West Tennessee have earned their spots in the group and bring a range of vast experiences to the table. Each shared insight into what it takes to be a leader, as well as forecasting what they see will be required to succeed in this evolving healthcare arena. To see where we are headed, it is often important to remember what has gotten us to where we are today. Gleaning what each leader viewed as important on the path to where they are today yielded a variety of answers, many centered on building. For Nick Lewis, CEO of Hardin Medical Center, it was building a knowledge base of the operations of a healthcare facility. “If you do not understand the operational side on different levels it is hard to grasp what needs to be done,” he said. “I have had a desire to learn my entire career and always seek out opportunities and leaders to learn from. Creating that desire in others and helping others learn makes them more valuable.” Regional Hospital of Jackson’s CEO, Charlie Miller, sees building relationships as an important asset that
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NICK LEWIS
helped him throughout his over 30 years in healthcare. “Building strong teams and collaborative relationships with key stakeholders are important,” he said. “You have to also appreciate the value of your employees and the contribution they make to fulfilling the mission of the hospital. These can go a long way toward not only building a strong hospital but having a positive impact on the health status of the community.” Carl Rudd, CEO of the Jackson Clinic Professional Association, Susan Breeden, CEO of Baptist Memorial Hospital – Huntingdon, and Gina Myracle, executive director of the Kirkland Cancer Center all echoed the sentiment of putting others first. “I believe the quality and safety of the care you give patients must be top priority along with maintaining a focus on the staff providing the care,” said Breeden. “Our purpose for being in the healthcare industry is to care for our patients as if each is our family member.” For Myracle, putting others first has been at the forefront of the
CHARLIE MILLER
CARL RUDD
development and construction of the new 80,000 square foot state-of-theart cancer treatment center over the past several years. “The building was being designed with the patient in mind,” she said. “We spent a long time talking and looking at all the processes that take place in cancer treatment. The patient is the focus of everything we do in the building. We worked to create an environment where the work flow processes are behind the scenes and all the patient sees and experiences is a quiet
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Because We Specialize In You.
731.422.0213 800.372.8221 jacksonclinic.com
We Have A Team Of 131 Doctors Providing Comprehensive Care In Over 25 Specialties & Subspecialties Anesthesiology Cardiology Convenient Care Dermatology/Mohs Surgery Endocrinology ENT/Otolaryngology Family Practice Gastroenterology General, Thoracic & Vascular Surgery Geriatrics Hospitalist Infectious Disease Internal Medicine Nephrology Obstetrics & Gynecology Oncology & Hematology Ophthalmology Orthopedic Surgery & Sports Medicine Pediatrics Plastic Surgery Podiatry Psychiatry Psychology Pulmonary & Critical Care Medicine Radiology Sleep Medicine Urology
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positive environment.” Humility, perseverance and integrity ring strong among our movers and shakers as characteristics important to a leader. “CEO’s can be perceived as super human, but I am no better than anyone else nor am I any worse. I make mistakes just as others do and try to lead by example,” said Lewis. “Being able to relate to others is essential regardless of who they are or the job they do, which is something I learned from my mother. She related with everyone, was kind and understanding. So much of who I am today is from my family and how I was raised.” “Integrity is a must,” said Miller. “I tell people all the time you may not like the message or the answer to the question, but I am very transparent, straight forward and willing to discuss any topic.” “I believe the characteristics of a true healthcare leader are compassion, the ability to listen, positive attitude, adaptive to change, willingness to change direction, and perseverance,” said Breeden. “I encourage feedback about opportunities that I can develop from those working beside me and accept the feedback with an open mind.” Breeden believes that by “walking the walk” those around her are more willing to adopt positive traits. “Be a coach. Set the direction and then get out of the way,” advised Rudd. Communication is key according to Myracle. “This is something I have witnessed first hand throughout not only my career but through the construction process. Utilizing focus groups as well as communicating with patients and employees that will work in the center was a huge part of the planning process. Keeping the lines of communication open will be important as we transition all the services and personnel into one building,” she said. At Hardin Medical Center, Lewis has integrated communicating through
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SUSAN BREEDEN
GINA MYRACLE
technology into his management style. “Today much of our communication is via text messages and emails since they can allow for a quick response,” said Lewis. “My philosophy is if you cannot communicate what you need from me in a text or in the subject line and one paragraph of an email, it is probably something that needs to be talked about. You can learn so much with a verbal exchange that may be misunderstood or misinterpreted in an email. We have really knocked down a lot of what we email in that by getting to the point and keeping it short, we can get fast response. My staff can even text me if they need an answer quickly on little things.” As 2014 rapidly approaches, the healthcare horizon is hazy at best. With changes constantly looming and some that will be implemented in the New Year, being a healthcare leader
in this environment can be daunting. “I think, especially in the clinic setting, we need to prepare for three or four turbulent years,” said Rudd. “These may result in a new industry so it will be important to remain as flexible as you can as you ride these years out.” “First of all, I am extremely proud to be facing these changes as part of a large health care system that can provide guidance as we maneuver the obstacles,” said Breeden. “Secondly, I plan to approach 2014 with a positive attitude and the understanding that change must occur to succeed. In addition, I believe that we must be actively involved with our legislators to keep them abreast of how governmental changes are affecting the rural healthcare system within our community.” Lewis echoed that sentiment. “Staying current with your professional organizations, especially on federal and state issues and networking is going to be key,” he said. “As we go down this path it is important that we learn from each other in terms of both our successes and in the areas where we did not achieve what we wanted. We have to have an always persistent yearning to learn; if not we will be left behind, which will put the organization and people in it at risk.” “The best advice I can provide is to stay focused on the patient, be supportive of your medical staff that are navigating a very challenging time in the history of our industry, provide the best care you can and be good stewards of the resources you have been entrusted with,” said Miller. “My advice to others would be to stay positive, plan your course, and continue to put the patient and their families first,” said Breeden. “I truly believe if we reach a point in our career that we don’t believe we can improve the care of our patients or leadership given to our staff, we should find another career.”
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by Bill Appling
Thought, Passion, Action One year ago, I was especially touched by my devotional reading for January 1, 2013. It began with a scripture that was so optimistic, promising, sharing and caring. “For I know the thoughts that I think toward you,” says the Lord, “thoughts of peace and not of evil, to give you a future and a hope.” — Jeremiah 29:11 Little did I know that this scripture would follow me throughout the year. It is remarkable how a simple seed in a message can be planted in your mind and spurs you to help others. The seed creates a thought, one so powerful it creates passion, and the passion is so strong it leads to action. BAM!!! Thought, Passion, Action. My niece, Lanie, a junior at Auburn, is studying education for children with special needs. I decided to introduce her to my friend, Dr. Elizabeth DuPont, who has been executive director for the Hope House for 19 years. As you may know, Hope House is the only facility in the state of Tennessee designed to meet the unique needs of HIV-affected children. It is a friend to people of all ages and strives to help parents in any way possible – whether it is a ride to the doctor’s appointment, help with GED assignments, or just a listening ear. Currently, Hope House serves 16 children, ages 6 weeks to 5 years. Because of funding cuts Hope House, has had to cut back. Hope House was staffed to serve 36 children. Even with the funding cuts, Hope House has managed to achieve a number of successes including: 121 clients served, 62 child and adult graduates, 116 counseling sessions, more than 3,200 individual services provided, $101,300 in rental assistance paid and 85 support group participants. Lanie and I arrived, and Dr. DuPont showed us around. It just happened to be nap time. We saw all these little people lying on sleeping mats on the floor, asleep or partially asleep. I believe if you looked up “innocence” in the dictionary, this would be the picture shown. BAM!!! Thought, Passion, Action. I have been an active volunteer and will be serving on the board for Hope House this coming year. Today, mention Alzheimer’s disease and you will hear from others whose
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parents, other family members or friends who have been touched. Last May, my mom was diagnosed with Alzheimer’s. Although I have worked healthcare for the past 20-plus years, I had not really seen all the different aspects of this dreaded disease. One day, I was book browsing and picked up Moving Miss Peggy, by Robert Benson. The review on the cover said, “Moving Miss Peggy, tells a story that many others are now facing, bringing strength and wisdom and inspiration to anyone dealing with dementia or Alzheimer’s in a parent or loved one.” I highly recommend it. This New Year, Baptist Memory Care Center will open. This center will provide memory screenings as a free service to the community to help with early identification of memory problems. In addition, it will provide assistance in educating and supporting, not only those diagnosed, but their caregivers. The center will employ experienced licensed clinical social workers to link caregivers with the multiple resources available in our community; legal, home care, respite care, day care, driving safety, specialty physician’s services, educational literature, community events, spiritual and emotional guidance and direction, acute care needs, long-term care facilities and more. BAM!!! Thought, Passion, Action. Baptist Memory Care is an example of an organization that saw a need and filled it. I have an affinity for canines. This past year I have read more and seen more about service dogs. I have noticed more
service dog groups being formed with the purpose of helping human companions. These special canines service children with autism and military veterans and are used in grief counseling, anger management, and other physical and medical conditions. They can sense when something is about to happen with their human companion such as seizures, diabetes and panic attacks. I have seen these special dogs cheer up elderly in nursing homes, visiting patients in nursing homes and help children who either do not read or are not comfortable reading in front of an adult. But put one of these specially trained dogs and a child together and the child can read aloud to the dog. If the child stops reading too soon, the dog will put its paw on the child’s leg and the reading will start up again. I have seen these animals sense when a little affection may be helpful, offer a doggie kiss, a nuzzle, or a helpful paw. BAM!!! Thought, Passion, Action. Someone saw a need and filled it. Earlier this year I flew to Washington, DC, to meet with congressmen and others to remind them that they are our representatives and we expect them to represent and eliminate the obstacles presented when “our heroes” a.k.a. veterans come home after all their sacrifices. I took a 25-yr-old veteran on the trip with me. During the cab ride from the airport to the hotel, traffic was bumper to bumper. The driver said that there were a lot of visitors that week. He said that with the traffic being so heavy, he was going to take an alternate route to get us to the hotel sooner. The weather was sunny and beautiful and the trees and flowers were blooming. I was enjoying taking it all in. All of sudden I saw something that gave me a combination of warmth and chills. There hanging on a building was a banner with Jeremiah 29:11 on it. I immediately asked the cab driver to stop so I could take a couple of pictures. Was I following this verse in the Bible or was it following me? It doesn’t really matter. It was there. Bill Appling, FACMPE, ACHE is founder and president of J William Appling and Associates. He serves on the Medical Group Management board of directors. He is a national speaker, presenter and a published author. He serves as an adjunct professor at the University of Memphis and Chair of Harrah’s Hope Lodge board, and serves on the board of Life Blood. For more information contact Bill at appj54@aol.com.
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InCharge A Mark H. Allen Chief Operating Officer The Jackson Clinic, P.A. 828 N. Parkway, Jackson, TN 38305 731.422.0285 jacksonclinic.com Allen joined The Jackson Clinic in 2005 and was named the Chief Operating Officer in 2012. The Jackson Clinic has over 130 physicians practicing in 25 specialties and subspecialties. He is responsible for the operations of the clinic’s 12 locations across 3 counties and more than 500 employees. He is an active member of the American Medical Group Associations COO Leadership Council as well as a member of the Medical Group Management Association.
David Alred Director of Practice Administration West Tennessee Medical Group West Tennessee Neuroscience & Spine 700 W. Forest Ave., Suite 200 Jackson, Tennessee 38301 731.988.9517 Alred is Director of Practice Administration for West Tennessee Medical Group. He provides direction and management for West Tennessee Neuroscience & Spine Center and MedSouth Medical Center located in Dyersburg and Halls. He also directs operations of the Milan School Health Clinic and the WTH Clinic at Marvin Windows and Doors in Ripley, Tenn.
Bobby Arnold President/Chief Executive Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6730 info@wth.org Prior to accepting the position of President and CEO, Arnold had been Interim President and CEO since June 2009. Prior to that, he had been VP and CFO since 1999. During his 27 years in the healthcare system, he has been accounting manager, accounting director, and controller. Arnold received his Bachelor of Science degree in accounting in 1975 from Union University in Jackson. Arnold oversees all operations of West Tennessee Healthcare system-wide.
B Jeff Blankenship, CPA Chief Financial Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6733 info@wth.org Blankenship joined West Tennessee Healthcare in 1996 and has a BSBA from Union University and an MBA from the University of Memphis. Before assuming duties as Chief Financial Officer, his previous positions included Internal Auditor and Controller. Blankenship oversees West Tennessee Healthcare’s Revenue Strategies, Finance Accounting, Reimbursement, Managed Care, Internal Audit, Patient Financial Services, Employer Services, Health Partners, Materials Management and Strategic Development.
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Barry “Skipper” Bondurant CEO and Administrator Baptist Memorial Hospital-Union City 1201 Bishop Street Union City, TN 38261 731.884.8601 skipper.bondurant@bmhcc.org Bondurant joined Baptist Memorial Hospital-Union City as administrator and CEO in 2012. Bondurant earned a bachelor’s degree in education from the University of Tennessee at Martin, a master’s degree in exercise and sports medicine from the University of Memphis and another master’s degree in business administration from Union University. He previously served as administrator and CEO of Baptist Memorial Hospital-Tipton and assistant administrator at Baptist Memorial Hospital-Union City.
Brian Bradberry Administrator Eastwood Clinic 1323 Eastwood Street Paris, Tennessee 38242 731.642.2011 Bradberry has worked in healthcare management for 17 years, covering two independent physician clinics and one integrated healthcare corporation. Brian currently serves as President of the West Tennessee Medical Group Management Association which meets in Jackson every month. He also serves on the Tennessee Medical Group Management (TMGMA) board as Chair of Member Services. Bradberry is also an adjunct instructor for Bethel University teaching various management classes.
No More “Business as Usual”
Positioning for the New Healthcare Environment Experts of American healthcare have been saying for years that healthcare providers cannot continue doing what they have been doing and be successful in the new healthcare environment. While focusing on “Obamacare” as the main challenge facing physicians, we have missed the most important change coming - the changing patient population – age, race and social status. An entirely new patient population with different insurance patterns, different payor mixes and different kinds of wants/needs outweighs the impact of Obamacare or anything else. Increasing emphasis will be placed on keeping patients well (and, to the extent possible, out of the doctor’s office), managing patients for the long-run with emphasis on chronic as opposed to acute care. Future services will be driven by patient needs reinforced by demands by policy makers and payors that may not align with traditional practice goals. Physician practices will have to determine the needs of the population being served (and the desires of payors and other stakeholders) and then determine the mix of services to be offered, appropriate practice locations, and marketing strategies. One way in which physician practices can position themselves is to develop an understanding of the patients they will be serving in the future. The fact is: tomorrow’s patient is going to be different from today’s patient. Understanding the nature of
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this next generation of healthcare consumers and anticipating their needs is going to be a prerequisite not only for success but for survival. Tens of millions of baby boomers are aging into their 60’s and will require an increasing amount of health services. These are not your grandmother’s “elderly” but a relatively youthful and well-insured cohort. Women will increase as a proportion of the patient population, and women traditionally use more health services than men. Further, women make most of the decisions related to healthcare for their significant others. Ethnic patients will continue to grow in numbers and diversity and the 2010s may be remembered for the dissipation of the predominately white patient population. Increasingly diverse healthcare consumers will have new and different requirements and expectations. Finally, millions of healthcare consumers are expected to eventually enroll in a health insurance exchange or Medicaid under “Obamacare”. Many of these newly “enfranchised” consumers will come equipped with quite different needs and perspectives. Progressive physician practices should consider these challenges as opportunities, and as a revenue focused practice management group, we (ADF Medical - Practice Development Strategies), believe that physicians can be “winners” in this new environment by meeting the needs of these emerging patient populations while maximizing revenue.
As an adjunct to our traditional revenue generation methodologies, we are adding capabilities for assessing the emerging market, identifying opportunities for practice growth, and developing strategies for capturing a meaningful share of emerging markets. While there are different potential approaches to positioning for the new environment, we and other healthcare specific development groups plan to interface practice repositioning services with our existing revenue enhancement techniques, providing seamless solutions to the challenges of the new healthcare environment. Physicians MUST know the accurate data about the patients/clients they will have – how else can they possibly plan correctly? This is a new mindset - for now and the future success of physician practices. Co-authored by Alan Flippin,CEO of ADF Medical and Dr. Richard K. Thomas, Healthcare Author and Data Expert, Memphis, TN.
Memphis Nashville Jackson www.adfmedical.com
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Hey Doc, It’s the Year to Connect By TIM NICHOLSON This year you’ll have thousands of additional codes to choose from when you’re commenting on a patient file. You’ll have the challenge of meeting somewhat subjective patient performance expectations to maximize insurance reimbursements. And you’ll have more checkboxes to click in the EHR on your way to proving meaningful use. Sounds awful. So, how will you make this a great year? You’ll connect. Oh, I don’t mean connect to technology, though it’ll be there to facilitate the connections. I mean you will connect to people in ways that have proven challenging for some but profitable for others. And by ways, I mean social media, smartphone apps, and iPads. Still it’s not about the ways, it’s about the connection. It’s about the patient. So, I thought you might enjoy three ideas that could help you achieve your purpose – the best health for your patients – and frankly help you suffer the codes, surveys and systems. Choose any one of them and you’ll be back to medicine. First, use Social Media. By now you’re aware that the tools we call social media have permeated our culture. They’ve raised expectations for openness. And they created expectations of connectedness. Here, however, are three specific platforms and ways to improve connections. Facebook – yeah, the growth of teens has slowed but they’re not your patient. Make Facebook a place to share information that is helpful to others but not about others. Do this one thing, find a trusted content source and wrap your brand around it. Pinterest – women are the primary decision makers when it comes to healthcare. Start a Pinterest account and make three boards. One should be the role of diet on those who have health issues related to your specialty. The second, a board that features exercise tips that benefit your patient community. And the third board, inspiration. Offer encouraging quotes, images of famous survivors or champions, and images that rest the soul. Instagram – yeah, you’re right it’s for pictures. It’s the fastest growing and most popular app among the next generation of decision makers. Know how to take a picture of anything from equipment, to your staff, to things that give others a glimpse into what you find relevant. Learn more at www.gobigfishgo.com/ heydocsocial Second, find an app. Don’t make one. Find one. Sure you could make one but that’s
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really not necessary. There are hundreds of health apps that can make a difference in the wellbeing of your patient and might even prove helpful to you. We’ve written about them in Memphis Medical News. Visit this link to learn more in less than 700 words at www.gobigfishgo.com/heydocapps Third, tell a story. iPads and fancy e-readers are the top of a lot of Christmas lists this year. And you can put them to work for your practice. This idea is especially useful if your patients have chronic illness (i.e. diabetes), potentially life threatening diseases (i.e. cancer) or are expecting children (i.e. obstetrics, gynecology or pediatrics). It starts by imagining that you’re sitting with a patient to tell them what you do, what they might expect through the time you spend together, who your referring specialties are, what technologies you’ll use, resources that others find helpful and are willing to do so in a manner that deepens the relationship instead of sending them around the web finding these things on their own. Learn more at www.gobigfishgo.com/ heydocstory Don’t do these things because everyone else is doing them. Do them because it will help improve the connection between you and your patient community. It will improve the nature of the dialogue that occurs when you’re with a patient or trying to explain an issue to the patient’s family. Do it because it creates a deeper connection between you and the patient. A connection that new codes and checkboxrich EHR systems don’t understand but that you know will lead to better health outcomes. Do it because you’re a care giver; a healer. You’re all about the patient. Do it because in this age of systems and policy changes, the one thing that can always change for the better is your relationship with those who count on you; the patient. Yep, this year you’ll be asked, heck required, to do a lot of things. So, why not do at least one thing you like?
Tim C. Nicholson is the President of Bigfish, LLC. His Memphis-based firm connects physicians, clinics and hospitals to patients and one another through healthcare social media solutions, branding initiatives and websites. His column, “Hey Doc”, appears here monthly. Find him on twitter @timbigfish or email tim@gobigfishgo.com
Susan Breeden CEO and Administrator Baptist Memorial HospitalHuntingdon 631 R. B. Wilson Drive Huntingdon, TN 38344 731.986.7280 susan.breeden@bmhcc.org Breeden is administrator and CEO of Baptist Memorial Hospital-Huntingdon. She earned a bachelor’s degree from the University of Tennessee at Martin and began her career with Baptist in 1988 as business office director at Baptist Huntingdon. After a brief absence, Breeden returned in 1993 as administrative assistant and chief financial officer. Breeden was named associate administrator of the hospital in 1996 and was promoted to her current position the following year.
C Wendie Carlson Vice President, Human Resources West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6767 info@wth.org Carlson joined West Tennessee Healthcare in 2012 with more than 20 years of progressive Human Resource leadership experience. She is the former Director of Human Resources Strategic Services at Baylor Health Care System and former Director of Human Resources at Baylor University Medical Center. Carlson has an MBA from the University of Dallas, and a BBA from the University of Texas at Arlington. She oversees Human Resources and Guest Relations.
John M. Carruth Executive Director of Orthopedics West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731.541.5136 Carruth has been in the healthcare field for 33 years. For the past 15 years, he has served as a Hospital Administrator at Camden General, Milan General, Humboldt General and Decatur County General Hospital. His current position is Executive Director of Orthopedics for West Tennessee Healthcare.
Mary Helen Cepparulo Administrator Jackson Urological Associates, PC 28 Medical Center Drive Jackson, TN 38301 731.427.9971 maryh@juassoc.com Mary Helen has enjoyed the many challenges of office administrator for Jackson Urological Associates, PC for 22 years. With the many regulatory and technical changes through the years, she anticipates many more in the future. Mary Helen is a current member of Tennessee Medical Group Management and the national Medical Group Management Association. As a past president of West Tennessee Medical Group Management Association, she has a strong belief that office administrators should network to maintain knowledge and share their experiences.
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HEALTHCARE LeAnn Childress, PT, ATC, ATRIC Director Sports Plus Rehab Centers, Sports Plus AquaTherapies, Work Plus Rehab Center 101 Jackson Walk Plaza Jackson, Tennessee 38301 731.234.7593
In 2007, Childress became Director of Sports Plus Rehab Centers which had 5 locations in West Tennessee. Since then, she has spearheaded the addition of 7 new locations including the addition of Work Plus Rehab Center and Sports Plus AquaTherapies in 6 additional counties outside of Madison County. Childress attended Union University before graduating from the School of Allied Health at the University of Tennessee Health Science Center in Memphis.
Alan Couch Principle Provider Contracting Blue Cross Blue Shield of Tennessee (BCBST) 51 Stonebridge Blvd. Jackson, TN 38305 731.664.4181 alan_couch@.bcbst.com
F Jeff Frieling Vice President/Chief Information Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6748 info@wth.org Frieling joined West Tennessee Healthcare in 1989 and has had positions within the system including Administrative Director of West Tennessee Cancer Center, Administrator of Humboldt General Hospital and Director of Applications in Information Systems. He has degrees in Radiation Therapy, Operations Management, Business Management, a certificate in Healthcare Administration and is a Fellow in the American College of Healthcare Executives. He oversees Information Systems, IT Security, HIM, Bio-Med and the Laboratory Services.
Blue Cross Blue Shield of Tennessee. She serves on the Board of the National Organization of Rheumatology Managers.
Bernie Grappe Executive Director of Marketing West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6730 info@wth.org Grappe became Executive Director of Marketing of West Tennessee Healthcare in May, 2013. He has a BA in Communications-Journalism and a Master of Business Administration from Louisiana State University, Shreveport. Grappe has more than 20 years of experience and has served in leadership roles in Louisiana, Florida, Texas and most recently at DCH Health System in Tuscaloosa, Alabama. He will be responsible for marketing, communications, public relations and media services.
Amy Griffin Vice President/Chief Compliance Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 info@wth.org
G
Couch has been employed with (BCBST) for 23 years. He assumed the role of Director of Provider Networks and Contracting in 2004 for West Tennessee Blue Cross Blue Shield of Tennessee which covers both Region 5 (Jackson, TN) and Region 6 (Memphis, TN). More recently in 2013 he has been named Principle of Provider Contracting for West Tennessee. The focus of BCBST Provider Networks and Contracting Division is to build BCBST provider networks and maintain business relationships with contracted providers.
Karen Grace Administrator Arthritis Clinic 371 N. Parkway, Ste 400 Jackson, TN 38305 731.664.0002 Grace’s career in healthcare has spanned over 30 years. She currently holds the administrative position with the Arthritis Clinic in Jackson. Previously, she held positions at the Tennessee Department of Health, the Jackson Clinic, and
Griffin joined West Tennessee Healthcare in 1998. Previous positions with the system include Controller of Camden General Hospital, Controller of Milan General Hospital and Administrator of Camden General Hospital. She has a BSBA in Accounting, an MBA from Union University, and Executive Juris Doctor from Concord University School of Law. She has a Certification in
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InCharge Health Care Compliance. Griffin oversees Compliance, Privacy, IRB, and Safety Engineering.
H David Henry Chief Operating Officer Regional Hospital of Jackson 367 Hospital Blvd Jackson, TN 38305 731.661.2000 Henry was appointed Assistant CEO of Regional Hospital of Jackson in August of 2013. Prior to being at Regional, he was the Interim CEO of Henderson County Community Hospital and the Assistant CEO of Dyersburg Regional Medical Center. He has also held management positions at LeBonheur Children’s Hospital and Methodist University Hospital in Memphis, TN. Henry has a Master’s in Business Administration and a Masters in HealthCare Administration from the University of Alabama at Birmingham.
Currie Higgs Vice President/Chief General Counsel West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 info@wth.org Higgs joined the West Tennessee Healthcare system in 2000 as Assistant General Counsel and became General Counsel in 2003. She has a BA from Northwestern University, JD-College of William and Mary, Marshall Wythe School of Law. She oversees Legal, Contract
Development, Review and Management, Litigation Management, General and Healthcare Laws, Rules and Regulations, Risk Management, Insurance Claims, Certain Safety Issues and Pre-Litigation Matters.
Leigh Ann Hughes Chief Financial Officer Hardin Medical Center 935 Wayne Road Savannah, TN 38372 731.926.8299 www.HardinMedicalCenter.org Hughes was recently promoted to the position of Chief Financial Officer at Hardin Medical Center (HMC). Hughes began her career at HMC as the controller and supervisor of the accounting department. She graduated with honors in 2004 with a Bachelor of Science in Business Administration from the University of Tennessee at Martin (UTM), then magna cum laude with her Master of Accountancy in 2005 also from UTM. Additionally Hughes holds an Associate of Science in Accounting from Jackson State Community College and in 2008 earned her certified public accountant (CPA) license.
R. Dale Humphrey, MHA Chief Executive Officer Henderson County Community Hospital 200 West Church Street Lexington, TN 38351 731.968.1817 www.hendersoncchospital.com
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served as Assistant CEO, COO and Interim CEO at Regional Hospital of Jackson since 2009. Humphrey has 25 years of healthcare experience with a background in business development, managed care contracting, and physician recruitment. He holds a master’s degree in Health Care Administration from Austin Peay. Humphrey and his wife Gloria have two children, son Rob and daughter Mary.
J Karen “Kay” Jordan, CPA, FACMPE Administrator Sports, Orthopedics & Spine 569 Skyline Dr. Jackson, Tennessee 38301 731.427.7888 sportsorthospine.com Jordan is the administrator for Sports, Orthopedics & Spine with locations in Jackson, Parsons, Dyersburg and Union City, Tenn. She is a certified public accountant and a Fellow in the American College of Medical Practice Executives and has previously served as adjunct faculty for Eastern Kentucky University in Richmond, Kentucky. Jordan has held numerous leadership roles in the Medical Group Management Association and the American Academy of Orthopedic Executives.
Humphrey was named CEO at Henderson County Community Hospital in August of 2013. He previously
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K William A. Kenley, FACH Senior Vice President/CEO Methodist Fayette Hospital 214 Lakeview Drive Somerville, TN 38068 901.516.4057 www.mlh.org
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WEST TN MEDICAL NEWS // InCharge Healthcare // 2014
Kenley is the current Chief Executive Officer of Methodist Fayette Hospital. He holds a master’s degree in health administration from Duke University and a Bachelor of Science degree from Radford University in Virginia. Kenley has also served as CEO for Methodist LeBonheur Germantown Hospital since May 2009. Prior to this appointment, he served as the Administrator and CEO of Methodist North Hospital for 5 years and led the hospital to become the first private hospital in Memphis with an electronic medical record.
Ruby Kirby Administrator Bolivar General Hospital 650 Nuckolls Road Bolivar, Tennessee 38008 731.659.0218 wth.org Kirby has been administrator of Bolivar General Hospital since January, 2002. She began her healthcare care career at West Tennessee Healthcare in 1979 and previously served as Director of General Surgery and SICU at Jackson Madison County General Hospital and Director of Patient Care at Bolivar General Hospital. Kirby has served on the board of the Tennessee Technology Center (Whiteville), Hardeman County Health Council and received 2012 Sterling Award in recognition of the Top 20 Most Influential Women of West Tennessee.
Donna W. Klutts, RHIT, CMPE Chief Executive Officer West Tennessee Bone & Joint Clinic, PC 24 Physicians Drive Jackson, TN 38305 731.661.9825 www.wtbjc.com Klutts has been in her current position for the past 13 years. The clinic has 12 physicians, MRI, Physical Therapy and a Surgery Center with a staff of approximately 90 employees. She was awarded the 2013 Administrator of the Year by Tennessee Medical Group Management Association and State Volunteer Mutual Insurance Company. Klutts is a Certified Medical Practice Executive by the American College of Medical Practice Executives, a Certified Medical Office Manager and a Registered Health Information Technologist. She is an active member of the West TN MGMA as well as the State and National MGMA Associations.
Catherine Kwasigroh Vice President, Hospital Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6734 info@wth.org Kwasigroh joined West Tennessee Healthcare in 1988. Previous positions with the system include Financial Analyst, Controller-Home Health Services, Executive Director of Finances, Compliance Officer, and Corporate Compliance Officer. She has a BS in Accounting, an MBA and is a Fellow in American College of Healthcare Executives. Kwasigroh oversees
the Kirkland Cancer Center, Construction, Engineering, Maintenance, Security, Space and Property Management, Environmental Services, Laundry, Patient Transport, Admitting, Access, PBX and the Call Center.
L Nicholas P. Lewis Administrator/ CEO Hardin Medical Center – Savannah 935 Wayne Road Savannah, Tennessee 38372 731.926.8000 hardinmedicalcenter.org Nick accepted the position of administrator and CEO at Hardin Medical Center in early 2013. He holds a bachelor’s degree in Business Administration from the University of North Carolina and a master’s degree in Healthcare Administration from Ohio State University. He comes to Hardin Medical Center from Lourdes Hospital in Paducah, Kentucky where he was the chief operating officer. He has been involved with patient experience and quality, patient safety, strategic planning, revenue growth, physician recruitment, and capital construction throughout his career.
M William I. Mariencheck, Jr., M.D. Chairman, Board of Directors The Jackson Clinic, P.A. 828 N. Parkway Jackson 38305 jacksonclinic.com Mariencheck joined The Jackson Clinic as a Pulmonary/ Critical Care physician in 2000. He is Board Certified by the American Board of Internal Medicine, American Board of Pulmonary Medicine and the American Board of Critical Care Medicine. He has completed the Advanced Management Program at Duke University Fuqua School of Business. He is on the Board of Directors for State Volunteer Mutual Insurance Company. He has served on the Board of Directors of the clinic since January, 2005 and as Chairman since March, 2007. Additionally, he is active in the American Group Management Association.
Miki Martin, PT Director LIFT Wellness 101 Jackson Walk Plaza Jackson, Tennessee 38301 731.425.6882 miki.martin@wth.org Martin graduated in 1993 from University of Tennessee Health Sciences in Memphis with degree in physical therapy. She began her career as physical therapist with JMCGH in December of 1993. She was Manager of Sports Plus North in 2002 and also Sports Plus Fitness in 2007. In 2012 she assumed the role of LIFT Director.
Gayle McRae West Tennessee REC Regional Manager tnREC 3340 Players Club Pkwy., Ste. 300 Memphis, Tennessee 38125 901.273.2619 tnrec.org McRae oversees a team of HIT Specialists in West Tennessee assisting providers in transitioning to electronic
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health records (EHRs) and achieving Meaningful Use standards. Since joining Qsource in 2001, McRae has focused on improving healthcare outcomes through quality improvement by advancing the adoption of health information technology. McRae has a BS in Microbiology from the University of Southern Mississippi, was a Medical Technology Program Graduate – American Society for Clinical Pathology, Inc. (ASCP) Registry from the Mississippi Baptist Medical Center.
Charlie Miller Chief Executive Officer Regional Hospital of Jackson 367 Hospital Blvd Jackson, TN 38305 731.661.2000 Miller has a strong track record leading health care organizations to improved clinical quality, operational performance and growth in market share. He has more than 36 years of experience as a senior executive in health care. He joined the hospital during a time of growth marked by a 12,000-square-foot expansion to its emergency department. Miller has a master’s degree in business administration from Tulane University and a bachelor’s degree in accounting from Virginia Commonwealth University. As CEO, he oversees a staff of more than 600 people as the hospital in north Jackson seeks to continue to improve its level of care while providing more options for patients.
Deann Montchal Vice President, Hospital Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6732 info@wth.org
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Montchal joined West Tennessee Healthcare last year following a career that includes being Chief of Operations, UI Heart and Vascular Center at University of Iowa hospitals and Clinics. She has an MBA in Healthcare from University of Phoenix, a BSN and RN from the University of Iowa. She has more than 20 years of experience in cardiology and cardiothoracic care. She oversees West Tennessee Heart and Vascular Center, Radiology, Imaging Center, Respiratory, Pharmacy, Dialysis, Wound Center, Infusion Clinic and PPU.
Michael Morrical Chief Executive Officer McKenzie Regional Hospital 161 Hospital Dr. McKenzie, TN 38201 731.352.5344 Morrical has served McKenzie Regional Hospital (MRH) since February 2013. He received his undergraduate degree in economics from Indiana University and a master’s degrees in health administration Virginia Commonwealth University. Morrical has 12 years of healthcare operations experience. Immediately prior to joining MRH, Morrical served as COO at Western Arizona Regional Medical Center in Bullhead City Arizona.
Gina Myracle Executive Director Kirkland Cancer Center 620 Skyline Drive Jackson, Tennessee 38301 731.541.5087 gina.myracle@wth.org Myracle has been a part of the West Tennessee Healthcare system since 1980. She oversees all cancer services provided at Jackson-Madison county General Hospital including radiation therapy, medical oncology, research, tumor registry, hospice and community edu-
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cation and screenings. Myracle is also managing the addition of the beautiful, 80,000 square foot Kirkland Cancer Center building located on the hospital campus and was completed in November of 2013.
N Joyce Noles, BS, RN, EMT-P I/C Director Medical Center EMS 620 Skyline Drive Jackson, Tennessee 38301 731.425.9503 Noles has been with West Tennessee Healthcare (WTH) since 1997, where she began as a paramedic in the field. Entering management in 2002 as Benton County manager, moving to Jackson as the Operations Manager in 2005 and then to Director in 2010. Noles serves as the President of the West Tennessee Directors Association, as a member of the Tennessee Ambulance Service Association Board and as a member of the Jackson State Community College Advisory Board.
P Janice Pettigrew Administrator Tri-County Family Medicine & Urgent Care 110 E. Forest Ave. Jackson, Tennessee 38301 731.986.2213 ourfamilymd.com Pettigrew is the administrator for Tri-County Family
Germantown Private Psychiatry PLLC
Medicine. She has been with the practice since February 2005. She began working with Tri-County while they were renting a small building in McKenzie TN. The practice now has 6 locations, 4 physicians, 15 FNP or Physician Assistants and 70 other employees. The practices are located in Huntingdon, Paris, Martin, Camden, Dover, and Jackson, TN.
Dr. Lisa Piercey Vice President, Hospital Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6732 info@wth.org Dr. Piercey joined the West Tennessee Healthcare Medical Staff in 2005 and Administration in 2009. She previously held the position of Assistant Medical Director. Dr. Piercey has a BS in Chemistry, MD and a Residency/Chief Residency in Pediatrics from ETSU, an MBA and is Board Certified by the American Board of Pediatrics. She oversees the LIFT Wellness Center, Sports Plus Clinics, Community Education, Disease Management, Senior Services, Food and Nutrition, Employer Services, and Community Health and Wellness.
Tina Prescott Vice President/Chief Nursing Officer West Tennessee Healthcare 620 Skyline Jackson, Tennessee 38301 731.541.6735 info@wth.org Prescott joined West Tennessee Healthcare in 1996 and her previous positions with the system include
Arif K. Mirza, M.D.
Child, Adolescent & Adult Psychiatrist Diplomate of the American Board of Psychiatry & Neurology
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Major private health insurance plans accepted Fee for Service / Easy Payment Plans Concierge Services Available
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WEST TN MEDICAL NEWS // InCharge Healthcare // 2014
nurse, clinical manager and Director of SICU as well as Administrator of Camden General Hospital. She has a BSN and a MBA from Union University. Prescott oversees the West Tennessee Women’s Center, Ayers Children’s Medical Center, Med/Surg, ICU/Progressive Care, Patient Care Standards, Clinical Development, Staffing/Patient Flow, Emergency Department, and the Chest Pain Unit.
R Dave Roberts, MD Vice President/Chief Medical Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6683 info@wth.org Dr. Roberts joined West Tennessee Healthcare in 2005. He has an MD from the University of Tennessee Center for Health Sciences and is Board Certified in Geriatric Medicine and Family Medicine. Dr. Roberts is Vice President of Medical Affairs and Chief Medical Officer and works closely with the medical staff, UT Family Medicine, Quality Outcomes, Quality Plus and Patient Safety (Infection Control, The Joint Commission).
Jamie Rodgers CEO and Administrator Baptist Memorial Hospital-Tipton 1995 Hwy 51 South Covington, TN 38019 901.475.5500 jamie.rodgers@bmhcc.org Rodgers is administrator and CEO of Baptist Memorial Hospital-Tipton. He earned a Bachelor of Science degree in psychology and later a master’s degree in health services administration from Mississippi College. At the University of Minnesota, Rodgers earned his second master’s degree in health care administration. He previously served as administrator and CEO of Covington County Hospital in Collins, Miss., and director of hospital affiliate services for Mississippi Baptist Health Systems in Jackson, Miss.
James Ross Vice President/Chief Operating Officer West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6735 info@wth.org Ross joined West Tennessee Healthcare in 1985. He has an AAS, AS in Nursing, BSN, MSHA and is certified as a Licensed Nursing Home Administrator, Licensed Emergency Medical Technician, and a Licensed Registered Nurse. Ross manages the overall operations of Jackson-Madison County General Hospital.
Carl E. Rudd Administrator/CEO The Jackson Clinic, P.A. 828 N. Parkway, Jackson, TN 38305 731.422.0200 jacksonclinic.com Rudd joined The Jackson Clinic as Administrator/ CEO in 1976. Under his leadership, this organization has grown from 23 to 130 physicians with multiple locations. He is a Fellow of the American College of Medical Practice Executives and has also been a Certified Public Accountant since 1977. He has served on several health-related boards and is active in
westtnmedicalnews.com
InCharge Medical Group Management Association as well as the Tennessee Society of CPAs.
S Joe Schifano CEO LIFELINE Blood Services 183 Sterling Farms Drive Jackson, Tennessee 38305 731.633.0241 Schifano has been with LIFELINE Blood Services since 1990 succeeding founder Jack Smythe as President and CEO. During his more than two decades with the blood center, LIFELINE has experienced significant growth including a three-fold expansion of the service area to include all nineteen rural West Tennessee counties.
Sherry Scruggs Administrator Milan General Hospital Facilities Manager Humboldt Medical Center & Trenton Medical Center 4039 South Highland Milan, Tennessee 38358 731.686.1591 wth.org Scruggs is Administrator of Milan General Hospital and serves as Facilities Manager for both Humboldt Medical Center & Trenton Medical Center. She previously served as Administrator of Gibson General Hospital and also served as Chief Nursing Officer of this facility. She was hired as a staff nurse in 1983 and filled many different
management roles throughout the hospital. In 2011, she became administrator over two additional rural hospitals. All three hospitals are owned by West Tennessee Healthcare. Scruggs serves on many teams/committees in the healthcare system such as Lean projects, Clinical Documentation and Strategic Planning.
Bethany R. Smith MBA Interim CEO HealthSouth Cane Creek Rehabilitation Hospital 180 Mt. Pelia Rd. Martin, Tennessee 38237 731.587.4231 healthsouthcanecreek.com Smith joined Cane Creek Rehabilitation Hospital in 2010 and was appointed Interim CEO in 2013. With a master’s degree in Business Administration from the University of Tennessee in Martin, she has 20 years of healthcare experience. Some of the areas in which Smith has provided leadership include construction projects, strategic planning and business development.
Timothy L. Smith, PhD, PhDc, APRN, CRNA Dean and Professor Union University School of Nursing Executive Director, Center for Excellence in Health Care Practice 1050 Union University Drive Jackson, TN 38305 731.661.5029 uu.edu/programs/nursing/ about/
HEALTHCARE
which has graduate and undergraduate degree programs in Jackson, Germantown and Hendersonville, Tennessee. Smith has extensive clinical practice in the areas of cardiac and obstetrical anesthesia and has done research in the area of awareness during anesthesia. Smith is a member of the Tennessee Association of Nurses, American Nurses Association, Tennessee Association of Nurse Anesthetists, American Association of Nurse Anesthetists and Sigma Theta Tau International.
Joel Southern Chief Executive Officer Haywood Park Community Hospital 2545 N. Washington Ave. Brownsville, TN 38012 731.772.4110 www.haywoodparkcommunity. com Southern was appointed Chief Executive Officer of Haywood Park Community Hospital in September 2012. With over 22 years of healthcare experience, he has been involved in both clinical and operational leadership which has included development and redesign of various specialty units and service lines throughout multiple facilities. Included in these developments was the complete oversight of two separate Emergency Departments, Emergency Department Fast Track, Cardiac Cath Lab, creating a Bariatric Center of Excellence, and developing North Alabama’s only full time care Occupational Medical Service. He received both a Masters of Science in Nursing and Hospital and Healthcare Administration from the University of Alabama in Huntsville.
Smith is dean of Union University’s School of Nursing,
Among the lowest occurrence of complications after surgery or a hospital stay. 30 day readmission rates for heart attack or heart failure lower than national rates. WTHVC.org • 731-541-CARE (2273) Comprehensive Care – One Number to Call
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T Gary A. Taylor President & Owner Gary A. Taylor Investment Company 2574 Christmasville Cove, Suite H Jackson, TN 38305 731.668.1893 gtaylor@gatinvest.com Taylor has been a local contractor/developer of commercial real estate for over 35 years. Development projects for Gary A. Taylor Investment Company include medical facilities and commercial shopping centers. The company also developed the first Silver LEED-certified medical administration facility in West Tennessee. Gary A. Taylor and associates pride themselves in meeting the real estate solutions of companies, wanting to expand their business.
U Karen Utley Vice President of System Services West Tennessee Healthcare 620 Skyline Drive Jackson, Tennessee 38301 731.541.6748 wth.org Utley has an ASN and a BSN from Union University and a MPH from University of Memphis. Before assuming responsibilities of the five West Tennessee Healthcare Affiliate Hospitals, previous positions included DON
at Humboldt General Hospital, Administrator at Humboldt General Hospital, and Executive Director of Pathways. Utley oversees the five West Tennessee Healthcare Affiliate Hospitals in addition to Medical Center Medical Products and Infusion Services, Pathways, EMS, Sleep Lab, Physical Therapy, Occupational Therapy, Speech Therapy, EMG, and Home Health Services.
W Rosy Roberts Whalley Executive Director Elmcroft Senior Living 911 Old Humboldt Road Jackson, TN 38305 731.664.7787 Whalley has been Executive Director with Elmcroft Senior Living since September 2011. While under her direction, Elmcroft of Jackson has surged forward to be the best Assisted Living and Memory Care Community in Jackson, TN. She strongly serves as a Resident Advocate and has also brought educational events and Tours to new heights for medical professionals, families and the community regarding understanding Alzheimer’s disease.
Adrian Winfrey Patient Navigator West Tennessee Healthcare 655 Lexington Avenue Jackson, Tennessee 38301 731-265-5079 adrian.winfrey@wth.org
with a Bachelor of Science in Education from the College of Education, Health and Human Sciences with a concentration in Exercise and Sports Science. A native of Memphis, Winfrey currently resides in Jackson, TN. She has completed her certification as a Health Insurance Marketplace Navigator granted through the Tennessee Primary Association. As a navigator I am employed through West Tennessee Healthcare to provide education, assistance and direction to those seeking help with the Health Insurance Marketplace.
Y Angela C. Youngberg Partner, Healthcare Practice Group Leader Rainey, Kizer, Reviere & Bell, PLC 105 S. Highland Avenue Jackson, Tennessee 38301 731.423.2414 ayoungberg@raineykizer.com Youngberg represents physicians, physician groups, hospitals, ASCs, nursing homes, DME suppliers, nurse practitioners, PT companies, and other types of healthcare providers and suppliers on matters such as Stark, Anti-Kickback, False Claims Act, Medicare/ Medicaid RAC, ZPIC, MAC, MIC, and other third party payer audits and appeals, HIPAA, coding/billing, and she handles healthcare contracts such as hospitalphysician contracts and the sales and purchases of healthcare providers.
Winfrey graduated from the University of Memphis
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WEST TN MEDICAL NEWS // InCharge Healthcare // 2014
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West TN Medical News InCharge Company Index A Arthritis Clinic, 12 B Baptist Memorial Hospital – Huntingdon, 10 Baptist Memorial Hospital – Tipton, 16 Baptist Memorial Hospital – Union City, 9 Blue Cross Blue Shield TN, 12 Bolivar General Hospital, 14 E Eastwood Clinic, 9 Elmcroft Senior Living, 18 G Gary Taylor Investment Company, 18 H Hardin Medical Center, 13, 14 Haywood Park Community Hospital, 17 Healthsouth Cane Creek Rehab Hospital, 17 Henderson County Community Hospital, 13 Humboldt Medical Center, 17 J The Jackson Clinic, 9, 14, 16 Jackson Urological Associates, 10 K Kirkland Cancer Center, 15 L Lifeline Blood Services, 17 Lift Wellness, 14 M Medical Center EMS, 16 Methodist Fayette Hospital, 14 McKenzie Regional Hospital, 15 Milan General Hospital, 17
patient engagement 2014 Be Social Pediatrics East uses Facebook to connect with parents.
R Rainey Kizer Reviere & Bell, 18 Regional Hospital of Jackson, 13, 15
Be mobile
S Sports Orthopedics and Spine, 13 Sports Plus Rehab Centers, 12
Women on the go aren’t too busy to think about health - body, mind, and spirit.
T Trenton Medical Center, 17 Tri County Medicine & Urgent Care, 16
Be a story They found beauty inside and out.
U Union University School of Nursing, 17 W West TN Bone & Joint Clinic, PC, 14 West TN Healthcare, 9, 10, 12, 13, 14, 15, 16, 18 West TN Medical Group, 9 West TN REC, 14
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