A month later the store manager called me. He said, “Barbara, you won’t believe what happened today. When I was making my rounds and got up front where the cashiers are, I found the line at Johnny’s checkout was three times longer than anyone else’s! It went all the way down the frozen food aisle. I was concerned, so I announced, ‘Get more cashiers out here; get more lanes open!’ all the while trying to get people to change lanes. But no one would move. They all said, ‘No, it’s okay—we want to be in Johnny’s lane—
we want his ‘Thought for the Day.’”
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