Vol 99 issue 10 2015 by My Office

OCTOBER 2015 R50. inc

vat

THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

My Office Magazine www.facebook.com/shopsa.ZA

PENS FOR EVERY OCCASION

ERASERS AND CORRECTION FLUID TAKE A STAND WITH ERGONOMIC FURNITURE

Contents My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month.

Vol 99 | October 2015 www.myofficemagazine.co.za | www.facebook.com/shopsa.za

NEWS

35 | INDUSTRY NEWS Industry-related news and trade business announcements 36 | ECO NEWS A green news update

PUBLISHER Rob Mathews - robm@icon.co.za EDITOR Leigh Richter - leigh@futurewave.co.za ASSOCIATE EDITOR AND MARKETING Wendy Dancer - wendy@shop-sa.co.za EXECUTIVE SALES MANAGER

SALES SAVVY

14 | DOING IT WRITE A simple guide to choosing the perfect pen 20 | HOW TO SELL: ERASERS AND CORRECTION FLUIDS Improve your bottom line with these necessary stationery items 26 | ARTS AND CRAFTS Use pens to create beautiful works of art

Kim Kotze - kim@futurewave.co.za NATIONAL OFFICE

SPECIAL FEATURES

Design and Layout: Vanessa Bentley New Membership: Wendy Dancer

Reception: Ruth Montsho Johannesburg Office PO Box 3226, Parklands, 2121 6 Edward Street, Kensington B, Randburg, 2194 Tel: + 27 11 781 0370 Fax: + 27 11 781 2828 Email: info@shop-sa.co.za

12 | BACK-TO-SCHOOL BUILD-UP Poor customer service is bad news for BTS 09 | PC PERIPHERALS A look at the different types of computer peripherals 47 | THE REAL STUFF – NOT MARKETING FLUFF This month we speak to Richard Andrews of Inspiration Office

Website: www.myofficemagazine.co.za CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@ shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s discretion. THE LEGAL BIT Whilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher. Stationery sponsored by

Member of the Audit Bureau of Circulation

PRINTED BY Colorpress (pty) ltd.

Office paper sponsored by

Published by

RETAIL SAVVY

28 | PERFORMANCE IN REVIEW A short guide to conducting a successful performance assessment 30 | TAKE A STAND Erik Seemann, senior channel account manager for the Middle East and Africa at Ergotron, chats to My Office about the new wave of office furniture

BUSINESS SAVVY

04 | LIFE IN 3D Additive manufacturing should not be underestimated, says Anton Herbst 06 |THE CURE FOR ALL ILLS Is customer self-service a panacea or a problem, asks Aki Kalliatakis 08 | THE BEST LAID PLANS OF MICE AND MEN The workforce should be included in business decision making, says Gavin Moffat

4 IN EVERY ISSUE 02 07 34 38 38 40 48

| | | | | | |

EDITOR’S LETTER DIARISE THIS CRIME ALERT WEB BUTTONS PRODUCT SHOWCASE BUYERS’ GUIDE PUNCHLINE

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editor’s letter

What’s in a pen?

ne-hundred and twenty-seven years ago, in the month of October, a patent was issued to John J. Loud for the first ballpoint pen. Loud, a leather tanner by trade, was trying to create a writing instrument that would work on rough surfaces, such as wood and leather, which the fountain pen in use at the time could not. However, the early versions of the ballpoint pen did not deliver the ink evenly, and Loud and his fellow inventors faced obstacles such as clogging and overflowing.

Eventually, it was Jewish-Hungarian editor László Bíró who got it right. He had been frustrated by the amount of time spent filling up fountain pens and cleaning smudges left on his papers. He noticed that the ink used in newspaper printing dried very quickly, and so he decided to create a pen using the same type of ink. He enlisted the help of his brother, György, a chemist, to develop the ink. Bíró sold the first ballpoint pen in 1938, just before the onset of the Second World War. In this edition of My Office, we take a look at pens for every occasion, ranging from historic pens right thought to most modern iteration: the 3D pen. See our article on page 14 for more. Where there is ink, there is bound to be a mistake. Our How

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to Sell piece on page 20 focuses on a range of erasers and correction fluids. Continuing with our ink theme, our arts and crafts article on page 28 looks at how to create works of art with pens. An important part of any office set up is the peripherals used with a computer. Our IT Focus feature on page 10 looks at the different types of peripherals available, while our furniture feature on page 30 focuses on the dangers of prolonged sitting and ways in which to mitigate it. Ergonomic furniture, such as sit-stand desks solutions, can improve both the productivity and the health of your workers. Our article on performance reviews on page 28 gives employers some useful tips on how to conduct a successful performance assessment. And finally, our back to school article on page 12 is the last in our series as we prepare for our bumper BTS edition in the month of November. Until next month

Lei g h Vol 99 - October 2015

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business savvy

Life in 3D Additive manufacturing should not be underestimated

D printing has for some time been viewed with mild curiosity by most of us, and only a little more seriously by hobbyists. It has certainly not reached the mainstream market – or so I thought. My view was correct when seen from a consumer perspective. It was viewed as a way to print trinkets, toys and mobile phone covers.

The printers that were available were expensive, slow and had limited printing materials. In the engineering world it was seen as a way to do rapid prototyping. It was no longer necessary to build expensive and time consuming moulds only to discover that some minor adjustment had to be made. All of this can now be done in the design software, and the prototype printed in 3D allowing for an iterative design process. It has a made a big difference and one only needs to look at a crowdfunding platform like Kickstarter to see how many 3D designs have been created and funded. The printers will become cheaper, faster

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and more materials will become available for a myriad of print applications, including in fields like dentistry and reconstructive surgery. This is, however, not where the big change is. An article entitled The 3-D Printing Revolution by Richard D’Aveni was published in the May edition of Harvard Business Review. It is what is happening in industrial 3D printing that could have the biggest impact on our operations and our strategies. The sale of industrial-grade 3D printers has already reached one third of the volume of industrial automation and robotic sales. When PwC surveyed 100 manufacturing companies in 2014, 11% had already switched to volume production of 3D printed parts or products. These companies include giants like General Electric, Boeing and Lockheed. What was really an eye opener was the kind of products that were being printed and the materials used in the process. Plastics and resins we know about, but now items can be printed in cement, glass, metal alloys, ceramics and carbon fibres. A US company Local Motors recently demonstrated that they could print a car – including wheels, chassis, body, seats and dashboard – in about 48 hours, for the cost of about $20 000. The bodies of the drones flying over the

Middle East are now being printed on 3D printers. You might well ask what all of this has got to do with us? A lot, as it turns out. As the capabilities of industrial 3D printers increase and their costs diminish, it becomes more and more feasible to move both volume and customised production closer to the point of demand. Our supply chain and channel structure will be impacted, especially since demand patterns are becoming more and more volatile and uncertain. It will impact our job markets and the nature of work as it automates highly skilled job categories. We do have some time to adapt and adjust but, judging by the number of patents lodged in the 3D printing space (more than doubling in two years), new competitors could be arriving sooner than we think. Nobody foresaw the impact of the Internet when it became mainstream in 1995. The cloud sounds so logical today, but in 1995 it was not even on the hype cycle. We are seeing 3D printing transforming into a new discipline called additive manufacturing. It won’t take 20 years to change the way we think about our industry.

ACKNOWLEDGEMENT ANTON HERBST

Vol 99 - October 2015

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business savvy

The cure for all ills Is customer self-service a panacea or a problem?

love those sushi restaurants where you sit around a revolving belt and select from a whole variety of delicious snacks on a small plate. I love being able to choose exactly what I want and only pay for what I ate. You can eat and go within minutes, or stay as long as you want. In addition, you have the entertainment of sushi chefs preparing delicacies with great skill in the central arena.

But self-service is not always enjoyable. And I have noticed a trend in business that, quite frankly, irritates me a lot. What is most irritating is that you don’t get a chance to speak to a human being when you need help. Consulting firm Gartner declares, “Customer self-service software enables customers to conduct and fulfil transactions on their own … Organisations with a focus on self-service options can gain a competitive edge.” Already about 55% of all transactions are done via self-service across most of the world’s developed countries, and it is estimated that this will move up to about 75% by 2020. Since it seems to be trendy for many large businesses, I think I’m going to become quite rebellious. I hated the modern day salt mines that we call “contact centres” from the first time I had to use one, but accepted them as a natural progression of the business world. This time I’m not going to do so, because I’m grumpier and more cynical than before. Why do companies want to alienate their customers like this? It is sold as a more efficient and empowering way to transact with the company in this connected world, and words like “consistency” and “personalisation” are used. In fact, the main reason a company introduces customer self-service is to significantly reduce operational costs,

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benefiting the shareholders. I’m definitely not willing to sponsor their desire to buy a third holiday home. I’m not suggesting that it’s all bad, as the sushi restaurant example demonstrates. I love buying books and gadgets off the Internet, where Web sites like Amazon.com offer a great experience that is better than most retailers. If it truly saves me time and effort, then I’m okay with that. I like the fact that I can check in for my flight and get the desirable seat from the airline’s Web site. It’s wonderful to get a simple question answered, or order a new credit card, or scan and pay for groceries, or monitor how far the courier company has gone with my delivery of documents, without having to jump through hoops. But it becomes intellectually challenging and emotionally draining when you attempt to reset a password on your digital satellite TV decoder by trying to follow a set of unintelligible commands; or when you cannot talk to a reasonably intelligent human to resolve account payment problems. It drives me crazy when the robot doesn’t understand my South African accent. And it’s all very well to scan and pay for your groceries – if you vaguely understood how the system worked. ATMs and company Web sites are fine – when they work. Have you ever tried to redeem your hard-earned miles for an upgrade without talking to a real person? If your business really must go the self-service route, then please allow me to give you some free advice: • Make sure that your customers can easily and seamlessly get help from a person. Never force customers to use self-service if they don’t want to. • Design the system so that it can be understood by the stupidest, digitally-uneducated human being. Make it easy to read on a mobile phone without having to resort to a magnifying glass. • Pay attention to all the information

and questions that will be needed for a successful transaction, and also that all possible accents can be accommodated. Ensure that there is feedback on all insights to keep it all dynamic rather than cast in stone. Test your system before you introduce it to the customers who choose to use it. • Do your best to establish your customer’s exact intention or goal in every transaction, and to respond to that effectively. • Determine all customer information that will affect your success. Things like how recently I last visited or transacted with your business, how long I have spent trying to do something right now, where I am transacting from right now, and any other information that may be significant. • Be courteous in your communication, and remember that not all your customer touch points and experiences will be able to go through self-service. • Make sure that the self-service option first adds value for customers – saving them money, time or effort, or giving them access to information that they normally wouldn’t be able to find. Then you can reward the shareholders by reducing operational costs. • Never use a self-service system to sell your customers more stuff – unless you are absolutely certain that they will benefit. Like all other interactions with your customers, you need to be clear about how much added value they will get from a self-service strategy, or you will eventually pay a high price for their frustration. If you don’t know where to start, visit your local sushi bar.

ACKNOWLEDGMENT AKI KALLIATAKIS

Vol 99 - October 2015

industry events

Diarise this A list of industry-specific events and exhibitions to mark on your calendar

06 – 07 Oct

07 – 08 Oct

12 October

TRAINING & DEVELOPMENT SHOW AFRICA SANDTON CONVENTION CENTRE, JOHANNESBURG This event showcases products such as digital technologies and learning tools in the education and training industry.

TECH4AFRICA JOHANNESBURG SCI-BONO DISCOVERY CENTRE, JOHANNESBURG The conference focuses on technology that is breaking rules, upsetting the status quo and unsettling institutions.

THE SUNFLOWER FUND NATIONAL BANDANA DAY Purchase bandanas from Pick n Pay, Round Table, selected Makro stores and the online shop Zando. R25 will make a difference and offer hope to patients diagnosed with life-threatening blood disorders like leukaemia. Visit www.sunflowerfund. org.za or call 0800 12 10 82 (toll free) for more info.

14 – 15 Oct THE JO’BURG INDABA SUMMIT THE INANDA CLUB, JOHANNESBURG Engage in a no-holds-barred, blunt, constructive dialogue, balanced by audience participation, focusing on the mining industry.

20 October IT SECURITY ROADSHOW JOHANNESBURG SANDTON CONVENTION CENTRE, JOHANNESBURG The conference will cover areas like advanced persistent threats and hactivism; and how making investments in IT security solutions is more critical than ever before.

Do you have an upcoming event? Send the details to editor@shop-sa.co.za for possible inclusion on our events page.

50x210 FINALS new.pdf 1 2015-10-01 10:19:50 AM

25 – 27 Oct CIO SUMMIT AFRICA CAPE TOWN The conference will cover areas such as the recovering economy; driving innovation with enterprise architecture; and the adoption of mobility, cloud and social to enhance the organisation.

business savvy

The best laid plans of mice and men

business is a living, breathing ecosystem – it’s a community of living organisms existing in conjunction with the non-living components of its environment. It lives and dies. It grows and shrinks.

A business thrives when fed appropriately and withers when denied the nourishment needed. It expresses its need for evolution through its growing pains and abilities to meet its business targets. Much like an ecosystem, a business needs to be in harmony with its surroundings to some degree – not continuously but consistently. In this case, harmony isn’t being in agreement all the time, but is an understanding of the consequences that result from each action in relation to your environment. This is hardly a new concept, and I am a little embarrassed to bring it up but for the fact that I believe that many business leaders seem to be unaware of the very nature of the ecosystem that they run and the relationships that surround it. I have often witnessed a lack of understanding that each business is unable to stand on its own. In today’s terminology we may refer to the fact that a business is dependant in some way or

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another on its stakeholders for its very existence. If this is the case – which I firmly believe it is – why is it that many business leaders sort out the non-living aspects of the ecosystem first and pay scant regard to the living organisms? Time has changed the approach, and humans are more frequently considered when looking at how best to plan, run and grow a business. However, this is not yet the norm. It is not unusual to hear talk of how a business will initiate a new strategy or put a new plan into action, with little thought given to the human aspect of the ecosystem. Strangely enough, in most situations the greatest potential failure point in any business strategy is in fact the humans: the people who need to understand, buy into and implement the strategy. Why is it that insufficient attention is given to making the humans a greater part of the plan? Why would a leader not let their team know that they need to change the direction the business is heading in, or the destination that they are trying to reach? While the modern business manager or leader is far better equipped to be able to cope with the complexities of the ecosystem, it may be that they still run the organisation with some legacy understanding of what is needed for complete engagement with employees. It may also be that the business

specific or non-living aspects of the ecosystem get attention first; areas such as policies and procedures, cost-cutting, product development, improving customer relations and growing the supply chain. I am fairly sure this is a drum that I have beat upon before, and I will no doubt come back to the same tune in the future. The world is still filled with leaders who believe that “put up or shut up” is a perfectly acceptable policy when it comes to handling staff. Businesses need to realise that staff are the single most important part of the ecosystem. Yes, you need to have a great product or service to sell, and you have to work with suppliers, customers, government, competitors and distributors – but they all pale in comparison to the importance of your people to the health of your ecosystem. So while men (and women) may have the best laid plans, these can be swiftly undone by a dissatisfied work force. Lay the plans, yes, but include the humans in the picture. Or as Hitchhikers Guide to the Galaxy so aptly puts it: “Best laid plans of mice.” “And men.” “What?” “Best laid plans of mice and men.” “Oh. No, I don’t think men had much to do with it.”

ACKNOWLEDGEMENT GAVIN MOFFAT @GAVINMOFFAT

Vol 99 - October 2015

IT focus

PC peripherals

peripheral is considered to be any device that connects to a computer in order to add functionality. Unlike the motherboard or power supply, a peripheral is not part of the core architecture of the computer, and often exists outside of the computer case. However, it is still dependant on a computer in order to be able to function. Peripherals are usually connected and disconnected from a computer with relative ease, and are therefore simple to replace.

There are exceptions to every rule, and peripherals are no different. In a desktop computer, a keyboard and a monitor are considered peripherals. They can easily be disconnected or replaced. Yet in laptop, these are built-in components which canâ&#x20AC;&#x2122;t be easily removed. Similarly, a monitor is considered to be a peripheral, but a computer is mostly useless without one.

Types of peripherals There are many different types of peripherals that can be used with a PC. Some peripheral devices exist outside the computer case (such as a printer), while others can be inside the case (such as an optical drive).

containing all the letters of the Roman alphabet, and are otherwise known as QWERTY keyboards (a word created by reading the first six letters on a standard keyboard). However, not every country uses the Roman alphabet, and so alternative keyboards have been devised. In Russia, for example, the Cyrillic alphabet is in use. The default layout for Russian keyboards is JCUKEN. Keyboards connect to computers via cables or wirelessly in the same way a mouse does. Some peripheral devices fall into more than one category. Consider a CD-ROM drive, which can be used to read data (input) as well as write data (output).

www.myofficemagazine.co.za

Did you know? Here are a few unusual computer peripherals:

Output peripherals

A gaming vest

A monitor is an electronic visual display for computers. It is made up of the display device, circuitry, casing and power supply. Modern display devices are made from a thin film transistor liquid crystal display (TFT-LCD) panel, while older monitors used a cathode ray tube (CRT) about as deep as the screen size. Display devices are connected to the computer via a cable with a VGA, DVI, DisplayPort, Thunderbolt or HDMI port. Printers and scanners are standard office peripherals used for transforming data on a computer into a hard copy. These are connected to computers via cables, such as USB, or over the office network, as is the case with multifunction printers (MFPs).

The 3RD Space Gaming Vest allows users to sense the direction and force of gunshots, explosions and environmental effects in video games, thanks to the magic of compressed air.

Input peripherals A mouse is a device that is use to point and select. It detects two-dimensional motion relative to a surface, which is then translated into the motion of the pointer on the screen (display). In this way, a mouse becomes almost essential to operate a computer. Mice can connect to a computer via a cable, such as a PS2 or a USB cable; or wirelessly via BlueTooth. Keyboards are another method of input

Traditional hard disk drives (HDDs) contain stacks of disks called platters that store magnetic information. These drives are big, heavy and bulky due to the mechanism that reads the data. Solid state drives (SSDs) contain no moving parts. They are more resilient to knocks and are read much more quickly than traditional HDDs. Flash drives (also known as USBs) are connected to a computer via the USB port. They are available in a range of sizes up to 1Tb. They contain no moving parts, and are resilient to drops.

Storage peripherals Hard drives come in a wide variety of capacities and types. Used for storing data, they can be portable or require their own power adaptor. Portable hard drives are usually 2,5-inch and do not require an external power source to operate. They can be plugged into a computer with a USB cable. Hard drives that are 3,5 inches usually require a separate power source.

A universal controller The Shogun Bros. Chameleon X-1 looks like a mouse, but you can flip it over to find a game controller built into the bottom, and it also works as a remote control. Itâ&#x20AC;&#x2122;s wireless, and will work on Android, Mac, PC and PS3 platforms.

A gaming glove The Peregrine Glove has sensor points on each finger that can be bound to keys, allowing you to play games just by tapping your fingers together. The glove is hand washable and breathable.

A neural impulse reader The OCZ Neural Impulse Actuator was designed to let you control video games by reading the muscle movements in your face. So instead of smashing the space bar to jump, you could simply raise an eyebrow. ACKNOWLEDGEMENT RON WHITAKER, WWW.ESCAPISTMAGAZINE.COM my office magazine

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BTS build-up

Poor customer service is bad news for BTS

ccording to a new study by LoyaltyOne and Verde Group Research, back to school success depends largely on customer service.

The March 2015 survey shows that approximately half of 2 500 US consumers polled reported experiencing a problem on their last shopping trip. Of those customers, 81% decided not to contact the retailer about the issue. Among these silent shoppers, 32% said they were unlikely to recommend the retailer to friends and family, putting these shoppers at risk of decreasing their spend with the retailer. According to the report, shoppers with younger children (under 18) are likely to be “more annoyed” when information they need isn’t near the products. This category of shoppers spends $530 a quarter more than other shoppers in the mass merchant category. Other interesting takeaways from the report include: • Households with children under the

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•

age of 18 are 39% more likely to say their experience was impacted by “not my department” store employees. These shoppers spend $183 a quarter more in the mass merchant category. Shoppers with kids under 18 were 65% more likely to say long checkout lines detracted from their experience. These shoppers spend $168 a quarter more in the mass merchant category.

Did you know? The report advises retailers to take note of the importance of identifying the specific customer experiences that are the most damaging to customer loyalty, as potential revenue could be at risk. Below is the ranking per category: • Mass merchandisers are putting 25% of potential revenue at risk; • Apparel retailers are putting 16% of potential revenue at risk; • Department stores are putting 15% of potential revenue at risk; • Drugstores are putting 12% of potential revenue at risk; and • Grocers are putting 11% of potential revenue at risk.

•

Shoppers with kids under 18 were 57% more likely to say waiting too long for service detracted from their experience. These shoppers spend $63 a quarter more in the mass merchant category. “In today’s hyper-competitive marketplace, customer experience has assumed a major role as a key business differentiator. With families expecting to spend less this year during the back-toschool shopping period than last year, there’s a growing need to for retailers, particularly mass merchants, to address gaps in the customer experience to best capture consumer spend,” says Dennis Armbruster, LoyaltyOne Consulting vice-president. “Understanding the negative impact of problem experiences on consumer spend is critical for retailers. These insights can help retailers identify the customer touch points that most impact back-to-school shoppers and proactively address them to protect consumer loyalty during the back half of the year,” says Paula Courtney, Verde Group president.

ACKNOWLEDGEMENT WWW.BIZREPORT.COM; WWW.LOYALTY.COM

Vol 99 - October 2015

pens

Doing it write Choosing the perfect pen for the job has never been easier with our simple guide Everyday pens Ballpoint pens Arguably the most common tool for everyday writing, the ballpoint pen dispenses ink by channelling it down a plastic reservoir over a small, hard ball which is free to roll on contact with paper. The sphere is usually made of made of brass, steel or tungsten carbide, between 0,7mm and 1,2mm in diameter. The ink used in ballpoint pens is a paste, based on a dye mixed into an alcohol solvent. The ink dries almost immediately on contact with paper and is not prone to smudging or leaking. These pens have the advantage of being reliable and affordable. They also last longer than other types of pens. Rollerball pens A rollerball pen dispenses ink through a ball tip similar to that of a ballpoint pen. Rollerball pens were initially designed to combine the convenience of a ballpoint pen with the smooth, â&#x20AC;&#x153;wet inkâ&#x20AC;? effect of a fountain pen. A tiny ball, between 0,5mm and 0,7mm in diameter, transfers the ink from the reservoir onto the paper. Rollerball pens offer a smooth writing experience as the instrument

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moves easily across the writing surface. The inks used in rollerball pens are either liquid inks or gel-based inks, and are less viscous and therefore more easily absorbed by paper. Rollerball pens can be prone to smudging, leaking and bleeding through the paper. If the cap if left off a rollerball pen, the ink tends to dry out.

Gel pens A gel pen uses ink in which the pigment is suspended in a water-based gel. This makes the ink thick and opaque, allowing it to show up clearly on dark surfaces. Gel pens are similar to rollerballs, and consist of a barrel with the writing mechanism and a cap, and a reservoir filled with ink. The barrels can be created in many different sizes and designs, and may contain rubber or plastic finger grips. The average size of a gel penâ&#x20AC;&#x2122;s nib ranges from 0,18mm to 1,5mm. Gel pens can create bolder lines and may be able to write on unusual surfaces. The gel ink does not bleed through most papers. However, these pens are prone to smudge more, due to the ink being wetter. They also skip occasionally, as the ball is less evenly coated with ink, and they are more likely to leak. Gel pens use more ink than other types of pens, and therefore require frequent refills or replacements. Felt-tip pens These pens have a porous tip of fibrous material. The smallest, finest-tipped markers are used for writing on paper, Vol 99 - October 2015

pens while medium-tip markers are often used by children for colouring and drawing. The larger markers are used for writing on boxes, whiteboards and chalkboards in the form of permanent and whiteboard markers. Highlighters also fall into the felt-tip pen category, as do election and security markers. The latter pens contain fluorescent inks that only show up under special lighting conditions.

Pens for art Colours Originally available in blue ink or black, and later red and green, pens now come in a much wider range of colours. Gel pens in particular are available in myriad colours, including metallic versions like gold and bronze; glitter effects; neon colours; pastel tones; invisible ink; glow-in-the-dark inks; and other vibrant shades.

Perfect penmanship Fountain pens A fountain pen is a type of pen that delivers water-based liquid ink through a nib. The ink flows from a reservoir through a â&#x20AC;&#x153;feedâ&#x20AC;? to the nib, and then through it. The nib has no moving parts and delivers ink through a thin slit on to the writing surface by means of gravity. Fountain pen reservoirs can be refillable or disposable. A pen with a refillable reservoir uses a piston-like mechanism to draw ink from a bottle through the nib. Alternatively, it must be refilled with an eyedropper. Refill reservoirs, also known as cartridge converters, are available for some pens which use disposable ink cartridges.

Historic pens

Archival pens Archival pens contain ink that is permanent, durable and chemically stable. This means that anything written or drawn in this type of ink will last longer over time than items created in traditional ink. Archival ink is used for preservation purposes, ensuring pieces will not fade over time. Pens labelled as suitable for archival use are tested to be fade-resistant, lightfast, bleed-proof and waterproof. www.myofficemagazine.co.za

Although these types of pens are no longer in common, some calligraphers and artists use them: A dip pen (or nib pen) consists of a metal nib mounted on a handle made of wood. It has no ink reservoir and must be dipped continuously when drawing or writing. The nib works on the same premise as a fountain pen, and has a few advantages. It can use waterproof inks, such as India ink; drawing ink; acrylic inks, which clogs a fountain pen; or iron gall ink, which can cause corrosion in a fountain pen. Dip pens are now mainly used in illustration, calligraphy, and comics. The ink brush is the traditional writing implement

used in East Asian calligraphy. It is made from bamboo, or red sandalwood, glass, ivory, silver and gold. The head of the brush is made from the hair or feathers of a wide variety of animals, such as chickens, goats or rabbits. Modern Asian calligraphy may also be done using a pen, but pen calligraphy does not enjoy the same prestige as traditional brush calligraphy. A quill is a pen made from a flight feather of a large bird such as a goose. Quills were used as instruments for writing with ink before the metal dip pen, fountain pen and ballpoint pen came into use. Quill pens were used in medieval times to write on parchment or paper. A reed pen was a pen cut from a reed or bamboo, with a slit in a narrow tip. Its mechanism is essentially similar to that of a quill. The reed pen has almost disappeared, although it is sometimes still used by young school students in some parts of India and Pakistan. The quill replaced reed pens.

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pens

Fountain pen nibs A fountain pen will only write as well as the nib it is paired with, and therefore is an important consideration when choosing your pen. A nib is a thin, pointed piece of metal which draws ink from inside the pen and channels it through a small slit using capillary action. The four most important characteristics when choosing a fountain pen nib are tip shape, tip size, flexibility and the material the nib is made from. Nib tips can be shaped in different ways, allowing the user to create different kinds of lines. The vast majority of fountain pen nibs have round tips, which create uniform lines regardless of the direction or orientation of the nib to the paper. Another type of tip is the calligraphy (or italic) nib. They are wide and flat, creating wide vertical strokes and narrow horizontal strokes, and are ideal for calligraphy. However, they require more practice and attention to use than round nibs. Other nibs shapes are less common and more specialised. They include left-handed, oblique, zoom and Arabic/ Hebrew nibs. The tip size of a nib will have the biggest impact on how a fountain pen writes. A larger tip size will create wide lines suitable for bold writing, while smaller tip sizes create a line width closer to that of a typical ballpoint or

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gel pen. There are four tip sizes: extra fine, fine, medium and broad. The most common italic nib sizes are medium italic (1,1 mm). Japanese fountain pens typically have much smaller tips than non-Japanese or “Western” brands, due to the denser, more complex nature of Japanese writing. Broader nibs often have higher ink flow than finer nibs, resulting in wider and thicker lines. The faster ink flow lubricates the nib to create a smoother, more effortless writing experience. It is, however, more likely to feather and bleed. Finer nibs have a more controlled flow, making them more tolerant of varying qualities of paper. They are, however, not as smooth as broader nibs and can dig into the paper. Line width is determined by the type of ink and paper used, as well as the pressure placed on the nib, which causes it to splay. The amount a nib will splay is called its flexibility. Nibs used to have much higher degrees of flexibility when scripts such as Copperplate were in regular use. Modern fountain pens use firm nibs that have little flexibility, and even “flexible” varieties are quite firm. Nibs are made from gold or stainless steel, but the material has little impact on the output of the fountain pen. ACKNOWLEDGEMENT WWW.JETPENS.COM

Vol 99 - October 2015

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pens 3D pens 3D pens, such as the 3Doodler and Lix, are essentially tools filled with a malleable, liquifiable filament that enable you to sketch in the air in any design you please. Some pens are large and bulky, while the newer ones are shaped more like the pens we know and love. Coloured plastic is melted and extruded through the nozzle of the pen. Once the melted plastic is exposed to air, it immediately cools and hardens. This allows it to hold its shape and become a free standing structure. Pens that scan A new range of pens takes portable scanning power to a whole new level of productivity and professionalism. Scanner pens, such as the DocuPen, offer high-quality image scans while boosting organisation and improving efficiency. These pens have rechargeable batteries, RAM to store scans with, and some even have a microSD expansion. They work in a similar way to highlighters in that they must be pulled over the surface of the paper. The size of a pen scanner is not much larger than a ballpoint pen. They can connect to computers in a variety of ways. Some have USB connectors while others are wireless and connect over WiFi. A pen that picks colours There is a new prototype called the Scribble Pen which allows users to draw in 160-million colours. The Scribble Pen is a real-life colour-picker that is capable of first sampling and then drawing in 16 million different shades. It is about the same size as a felt-tip pen, but contains a 16-bit RGB colour sensor and microprocessor on one end. The colour picked is then mixed in the barrel of the pen, using water-based dye inks in the usual cyan, magenta, yellow and black, and white too. The pen is capable of saving 100 000 unique colours in its internal memory. The nib is selfcleaning and doesnâ&#x20AC;&#x2122;t clog up. The inks are available in individual cartridges. The pen was launched on Kickstarter for $150 (R2 100) and will likely sell for around $300 (R4 200).

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www.getscribblepen.com Vol 99 - October 2015

how to sell

Erasers and correction fluid Mistakes donâ&#x20AC;&#x2122;t have to be permanent when these stationery items are at hand Erasers There are a number of different types of erasers, and each one is suited to a particular use. When selling erasers to your customers, it is a good idea to ask what they will be using them for. This will ensure they are satisfied with their choices.

Rubber erasers These erasers are among the most recognisable type â&#x20AC;&#x201C; those found on the end of a pencil. They are often pink in colour, and are used to remove graphite pencil on paper. It does this by shedding itself as it lifts the pencil marks. The erasers are usually made from synthetic rubber. Suggest this type to customers who need to remove standard pencil marks. If used over-aggressively or on a lightweight paper, such as tracing paper, this type of eraser will cause tears.

Gum erasers Gum erasers (or art gum erasers) have a completely different feel to that of rubber erasers. Although they are also made of rubber, they are a lot softer. They crumble when used in order to absorb the graphite. This also mitigates tearing, which is ideal for those customers who are working with delicate paper. The downside of their softness is that they do not last as long as other erasers. Gum erasers are often brown or semi-transparent in colour.

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Kneaded eraser Kneaded erasers are soft, flexible and can be formed into various shapes. They are used to remove graphite and charcoal marks. They work by lifting pigment from the surface of the paper, leaving it undamaged and without smears. This eraser is ideal for customers who are artists, as they can form the eraser to a point (or any other shape) to remove fine details. It is a good idea to let your customers know that cleaning a kneaded eraser is important, especially when they use it to erase charcoal. To clean, simply stretch the eraser and fold it over on itself (that is, knead it).

Vinyl erasers Vinyl (or plastic) erasers are the hardest type of erasers. They are ideal for customers who need an all-purpose eraser as they erase almost everything. They are used by draughtsmen as they erase completely and cleanly. However, their toughness means that they tear all types of paper very easily. Vinylâ&#x20AC;&#x2122;s durability and flexibility results in minimal crumbling. These erasers often come in white and can be found in a variety of shapes. Ink erasers Ink erasers are used to remove pen marks from paper. There are two kinds: abrasive and chemical. Abrasive erasers work by

wearing away the paper where the ink is, resulting in damage to the paper. These days they are made of rubber with a layer of grit, but they originally contained sharp pieces of metal. Nowadays, chemical erasers are more common. They work by actually removing or changing the quality of the ink on the paper. Some chemical ink erasers are made from vinyl and resemble traditional erasers, while others look like thin markers. In general, ink erasers work on special erasable pens that have a different kind of ink to traditional pens. Ink erasers contain a chemical substance that reacts with the special ink in erasable pens. Erasable pens create a line of ink on top of paper fibres rather than actually dying the paper. The chemicals in ink erasers react with the chemicals in ink, either removing it from the paper or making the ink appear white. It is best to use the eraser as soon as possible after the mistake is made, otherwise the ink dries and become difficult to remove.

Pencil erasers Pencil erasers (also known as erasils) are made out of vinyl and come in pencil form. They are ideal for artists as they can be sharpened to a point with a regular pencil sharpener, which makes them suitable for removing fine detail in drawings. Suggest to your customers that they wipe the tip of the eraser while working so there are no smudges. Did you know? Before erasers were officially invented, the Japanese are said to have used balls of rolled up crust-less white bread to remove pencil marks from paper.

Vol 99 - October 2015

how to sell

Eight things you didn’t know about erasers The same guy who discovered oxygen helped to invent erasers In 1770, the natural philosopher and theologian Joseph Priestley described “a substance excellently adapted to the purpose of wiping from paper the mark of black lead pencil”. The substance was rubber. Erasers were invented by accident British engineer Edward Nairne is generally credited with developing and marketing the first rubber eraser in Europe. Nairne apparently inadvertently picked up a piece of rubber instead of breadcrumbs, thereby realising rubber’s erasing properties. “Rubber” actually gets its name from erasers It was Priestley who is credited for naming rubber. The erasing “substance” was initially referred to as “India gum”. It required rubbing action on the part of the user. Thus the name “rubber” was born. In Britain, erasers are still often called “rubbers”. Erasers work chemically too Pencils work because their graphite mingles with the fibre particles that comprise the paper. And erasers work, because the polymers that make them up are stickier than the particles of paper, so graphite particles end up getting stuck to the eraser instead. Pencils with built-in erasers are largely American Most pencils sold in Europe are eraser-less. The classic yellow pencil with a pink eraser on top is an icon of American culture. Many erasers contain volcanic ash The pink erasers on top of pencils make use of pulverised pumice to add abrasiveness. Pumice is volcanic ash. The little erasers on pencil ends are known as ‘plugs’ … ... and the small bands of metal that contain the plugs are called ferrules. There are such things as electric erasers These erasers offer “a smooth erasure with a minimum of paper trauma”. Source: Megan Garber, www.theatlantic.com

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how to sell Correction fluid Correction fluid (or white-out) is an opaque, liquid product that is designed to cover mistakes made while writing in pen, typing or photocopying markings on paper. Typically, it is applied to paper using a brush. The fluid bonds to the paper fibres, dries and forms a solid film that covers the error, which can then be written over. Correction fluids were first developed in the late 1950s, and are composed of pigments, polymeric binders and solvents that are mixed together. Use When your customers want to buy correction fluid, the most important thing to ascertain is where they will be using it. The most common types are designed to be used on standard, white typing paper. As a result, these formulas are typically white and designed to dry relatively quickly. There are other correction fluids that are made for special types of paper. For bonded paper, correction fluid formulas are made which give a different texture when they dry, making the correction less noticeable. For corrections on paper that is not white, various coloured correction fluids are available – usually red, blue and yellow. There are also correction fluids made specifically for photocopying applications. They contain special additives that reduce the reflection of light off the film. Forms The standard product is sold in a plastic jar with an applicator brush which is built into the cap, and this should suit most of your customers. However, for those who need more precision, correction fluid is available in the shape of a pen, which uses a roller ball applicator. They offer better control over the application and the amount of fluid used. Correction fluid is also sold as solid films or tape. The film was designed to be

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placed in front of the typing hammer of a typewriter. When the typewriter’s key hits the film it transfers the correction fluid onto the paper in the exact shape as the letter. This type of correction fluid is rare now as typewriters are seldom used. Manufacture Correction fluid is made of an opacifying agent, a polymeric film former, a solvent and other miscellaneous ingredients. The opacifying agent is key as this is what is responsible for covering up the mistake. The most common opacifying agent is titanium dioxide. It doesn’t absorb light and produces a predominantly white colour. Mixing the titanium dioxide with different materials creates different colours, which is responsible for different coloured correction fluids. While the opacifying agent covers the error, a polymeric material is used to create a film and affix it to paper. The film is designed to be strong so it will stay in place, and not crack, flake or fall off. A variety of polymeric resins can be used such as acrylic resins, petroleum resins and synthetic rubber. A solvent is necessary to control the viscosity and dry time of the correction fluid so it can be applied evenly and smoothly. The solvent dilutes the formula and then evaporates to leave a dried film. It is also responsible for improving stability and making the ingredients more compatible. The solvent must evaporate quickly so it can be written over, but it cannot evaporate too fast or the polymer may solidify in the bottle. Solvents can be aqueous-based or organic-based. Aqueous-based solvents are used for correction fluids that will cover oil-based inks, and are usually a mixture of water and alcohol. Organicbased solvents include acetone, and are better suited to covering water-based inks. There are other ingredients added to the correction fluid formula which optimises stability and performance.

Titanium dioxide settles over time, becoming thick and stiff. Often, suspending agents such as xanthan gum are added. Bottles or pens containing correction fluid often contain glass or metal mixing beads, which help to re-disperse the titanium dioxide. It is a good idea to always advise your customers to shake their correction fluid before using. Thinner Correction fluid contains organic solvents, and thickens over time as solvents evaporate. The fluid can become too thick to use, and sometimes completely solidifies. Manufacturers therefore offer bottles of solvent as “thinner”. A few drops return the correction fluid to its original liquid state. When selling correction fluid, advise your customers to purchase thinner too.

Correction tape Correction tape is an alternative to correction fluid. It is used to correct typing or writing mistakes. One side of the tape is coated in a white, opaque masking material. Pressure applied to the other side of the tape transfers this material onto the paper, covering up the mistake. Correction tape is sold in short spools for hand use. Some versions of correction tape are sold in separate dispensers that are used to roll the tape onto paper directly, sometimes known as a correction mouse. Correction tape is available in a variety of colours. The materials of the tapes also vary; paper-based tapes break easily, while polyester film-based tapes are more durable. Vol 99 - October 2015

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My Office is the official publication of the Stationery, Home & Office Products Association of Southern Africa (shop-sa). It is the only accredited publication for the office and home products industry. In My Office Magazine and the sister My Office online portal, we cover: • Cutting-edge office technologies; • Best business practices; • The latest industry news, events and promotions; • Human capital management issues; • The hottest trends in interiors, furniture and workplace ergonomics; • Advice on how to sell products; and • Advice on how to do business with accredited industry suppliers. Join this expanding community of office professionals, managers, procurement buyers and business owners by registering for your free subscription on www.myofficemagazine.co.za.

LIKE IT? LOVE IT? LET US KNOW! E-mail your comments to the editor on editor@shop-sa.co.za, or leave us a message on our Facebook page. You can also find us on: www.facebook.com/shopsa.ZA www.myofficemagazine.co.za

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CANSA

campaign aims to educate women

he Cancer Association of South Africa (CANSA) is raising awareness in September and October with its “tell her, tell all” Women’s Health campaign. The focus is on cancers that affect women, including breast, cervical, ovarian and uterine.

The campaign aims to educate women about the significance of knowing their body, the importance of regular cancer screening, the ability to recognise the warning signs of cancer, and what to do to reduce cancer risk. Education is vital, and CANSA has over 180 fact sheets sharing the signs, risks, symptoms and treatment options of all types of cancers. Apart from non-melanoma skin cancer, breast cancer remains the most common cancer in women of all races and ethnicities. According to the 2009 National Cancer Registry, 1 in 33 women in South Africa have a lifetime risk for breast cancer. The second most common cancer among women is cervical cancer, with a lifetime risk of 1 in 42 women in South Africa. The incidence of cancer of the uterus is 1 in 160 women, and 1 in 460 has a lifetime risk for ovarian cancer. Women have the following screening options available to them: • Perform monthly breast self-examinations and pap smears; • Go for regular screening (clinical breast examinations) available at 30 CANSA Care Centres countrywide; • Symptom-free women should go for a mammogram every year from age 40; • The non-invasive SureTouch device for safe breast screening (not a diagnostic tool) is available at some CANSA Care Centres; and • CANSA also has various Mobile Health Clinics which offer screening to people in communities who do not have easy access to health screening. When it comes to screening for cervical cancer, it’s important to go for regular pap smears that can detect abnormal cells in the cervix that could develop into cancer. CANSA encourages all women between 18 and 25 who have ever been sexually active to have a pap smear every three years, or two years later after first sexual activity, until the age of 70. It is also important to learn more about the Human Papilloma Virus (HPV) vaccine, which reduces the risk of cervical cancer.

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The XXL image window offers personalisation at the highest level – making your stamp unique – unique as you! Colop Head Office: 012 253 1173/4 Colop Western Cape: 021 552 9950 Colop Namibia: 081 385 8650 Colop KZN: 082 695 6615 e-mail: sales@colopsa.com www.colop.com

arts and crafts Artwork by Vanessa Bentley

The art of the pen

Pens are accessible, affordable and portable, and should be a craft box staple

e’ve all doodled with a pen in the margins of a notebook before. It’s a simple and soothing action, but it can also be turned into art.

paper will play off the colour(s) of the pen ink. Blank space plays an important role in a pen drawing.

There are many types of pens available for drawing, and any of them can be used to create works of art. The type of pen that you choose will result in different types of lines. The sort of line you’d like to create should determine which pen you use. Consider qualities such as the width or narrowness of the line, and fluidity versus control. The style and subject of the art you want to create will also help to determine the kind of pen you use. Different kinds of pens have a variety of nib thicknesses. The thinner the nib, the more fine detail can be created. Thicker nibs are ideal for filling in space, or shading. A range of nib sizes with help you to create an intricate piece of art.

Colours You can create a pen drawing in two colours (the colour of the pen and the colour of the paper), or in many different colours. Remember that the colour of your

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designed for painting (such as watercolour paper). This will provide texture to your drawing. Printmaking papers, illustration board, vellum, coloured paper, handmade paper and bristol board also work well. However, you needn’t be restricted to standard substrates. Try drawing on the inside of a cereal box, cash register receipts, vintage book pages or postcards. These substrates are not be ideal for longevity as the acid in the paper means it will yellow over time. There are archival sprays on the market to prolong the life of your artwork if you are concerned about it.

Other materials

Paper There are many different types of art paper that you can use for your pen drawings. You can use drawing paper or papers that are

There are a few other materials that you need when creating a pen drawing: A pencil – ink is a very unforgiving medium, and a good idea is to sketch the outline of the drawing in pencil first before going over it with pen. Kneaded eraser – if you’ve sketched out your drawing in pencil, you’ll need to erase it after you’ve go over it with pen. A kneaded eraser works well because it can be moulded to any shape. Ruler – this is essential to make straight lines. Templates – these are useful if you want to make perfect circles, ovals and so on. Archival sealant spray – once your pen drawing is finished, a dose of archival spray will help seal the ink, protecting your drawing and boosting it’s longevity.

Vol 99 - October 2015

Funky staplers and punches for the BRIGHT at heart!

Working for you

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human capital management

Performance in review A short guide to conducting a successful performance assessment

t’s no surprise that employees do not particularly look forward to performance reviews. After all, no one wants to hear negative feedback, and everyone wants a pay raise.

“No one should go to a performance review meeting without already knowing about their performance. Managers are responsible for telling employees the company performance standard. They should also be providing regular coaching and feedback to employees regarding their performance. So, the meeting shouldn’t be a surprise,” says Sharlyn Lauby of www.halogensoftware.com. A performance review should ideally be a formal conversation based on any informal conversations which were had previously. “The goal is to make the meeting productive and produce outcomes that benefit both the employee and the company,” says Lauby. The following steps can help you to achieve this: Establish a purpose Establish the purpose of the performance review meeting by choosing a theme for your conversation. Consider what message you’d like the employee to leave the room with, rather than focusing on the performance information that you will be discussing. The purpose of the review could be to discuss the employee’s future opportunities

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within the department, or it could be a specific skill you’d like them to master. Outline the agenda It is a good idea to outline the agenda for the meeting, and to ask the employee to provide an agenda of their own. A performance review meeting should not be a monologue, but rather a two-way conversation. “Employees often save discussions about their career for these meetings. I’m a big fan of having a discussion with the employee prior to the performance review meeting,” says Lauby. She recommends that you use the premeeting to set a date for the conversation, give the employee their last review, and ask the employee to do a self-review and find out their goals for the meeting. This allows the employee to come to the meeting well prepared. Review the performance review form Use the performance review meeting to highlight and review the performance review form. Discuss any challenges that exist, and use the opportunity to brainstorm solutions. Ask the employee to share their successes. This is not only a form of recognition, but you will be able to collect proven solutions to problems. Create an action plan While in the performance review meeting, discuss ideas for development and create an action plan. The performance review form centres on past behaviours and incidents, and so it is a good idea to focus

a portion of the review on the future. Find out what goals and plans the employee has for their career, and whether these plans are aligned with the company’s plans for growth. Talk about the skills and experience needed for the employee in question to accomplish their career goals. Agree on a course of action Now is the time to agree on specific actions that can be taken by both of you. You should both leave the meeting with items on your to-do list. The lists do not have to be long or even equal in length. The important part is to create a written plan of action that is achievable and valuable to both parties. Your course of action should include deadlines. Summarise the performance review It is a good idea to summarise the performance review meeting conversation. Recap the key discussion points, thank your employee for participating and show your support for your employee’s goals. Ask for feedback Finally, ask the employee to give you some feedback so you can find out how valuable the review was to them. Ask them for suggestions for future reviews, and areas on which you can improve. Solicit feedback on your coaching and communication skills. A well-planned performance review meeting can offer both parties enough feedback to be successful – and this should give people a good reason not to hate the process.

Vol 99 - October 2015

Arm, LCD pivot, keyboard tray, desk

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48.5 lbs (22 kg)

47 lbs (21,4 kg)

Contact TechExpress for information about becoming a reseller.

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T w a

furniture

Take a stand Erik Seemann, senior channel account manager for the Middle East and Africa at Ergotron, chats to My Office about the new wave of office furniture

here is a deadly habit lurking in every office, and the chances are good that you’re guilty of doing it right now: sitting. It’s bad for us, and it is a key risk factor for four of the top seven causes of death. This is something Erik Seemann, senior channel account manager for the Middle East and Africa at Ergotron, is very passionate about.

“We sit between seven and 15 hours per day. The population has become 83% more sedentary since the 1950s,” he says, highlighting the fact that “sitting disease” is becoming a big problem in the work force.

my office magazine

“We sit during our commute, at work and at home. In fact, in a 65-year period, you will have sat watching TV for approximately nine years. And now we’re passing this habit onto our children – 63% of whom are no longer physically active after high school.” Ergotron has a focus on informing the world that sitting disease is a problem. “Standing more decreases health risks, while improving wellness and efficiency – ultimately costing employers less in the long run.” Ergotron offers a range of standing furniture solutions that can help both businesses and employees to be at their most productive. Excessive sitting has been linked to high blood pressure, obesity, diabetes, cancer and depression. “Two hours of sitting puts the body at risk. Good cholesterol drops, blood flow

is reduced and blood sugar is increased,” says Seemann. In fact, research has shown that those who sit all day have a similar risk of a heart attack as those who smoke. The solution Ergotron offers an array of products that is designed to alleviate the pressure constant sitting puts on the body. Standing desks are the ideal solution to sitting disease. Ergotron’s range of standing desks converts an existing table top to a healthy sit-stand workstation. The standing desks move straight up and down with ease, resulting in a small footprint. They are height-adjustable, making them suitable for hot-desking. With the push or pull of a hand, the keyboard and display can be raised or lowered. The desks are stable throughout their range of motions, and users can lean Vol 99 - October 2015

furniture on them without worrying that they will move or that tip. The sit-stand workstations are extraordinarily simple to use. The ergonomic benefits of this include that keyboard placement is below desktop height when sitting, and independent monitor positioning. “Our sit-stand solutions, like the WorkFit workstations, are ideal for encouraging employees to stand up more,” says Seemann. Monitor arms are ideal for positioning displays and notebooks at the correct height. They can be for single or dual monitors. A single- or multi-display configuration will now have a much smaller footprint, because it allows the screen to be lifted off the surface of the desk. The adjustable height means that the correct ergonomic position is easily achieved, while a dual monitor display boosts productivity. Monitor arms allow for 360° rotation of the stand, so the screen can easily be changed from landscape mode to portrait mode, or shown to others. Join the uprising! Visit www.ergotron.com or www.juststand.org for more information.

Rise up! Too much sitting is not the same as too little exercise. Even if you exercise regularly, excessive sitting can still have a negative impact on your health. Just one hour of standing increases blood flow and metabolism, burning more calories. Here are some standing suggestions: • Walk faster – even in the office. Walking faster burns more calories, strengthens leg muscles, is great for the heart and lungs, and improves attitude and sense of vitality. • Take the stairs – climbing stairs for two minutes, five days a week provides the same calorie burn as a 36-minute walk. • Park and walk – always park as far away from the entrance as possible. • Stand in a queue – strengthen back muscles when standing in a queue. Stand with your feet hip-width apart. Keeping your neck, shoulders and arms relaxed, pull in and tighten the muscles of your abdomen. Hold for 60 seconds, breathing normally. Repeat three times. www.myofficemagazine.co.za

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Carry your groceries – give your arms and your metabolism a work out. Add 15 minutes of walking to your lunch menu – and spend any spare time you have standing, not sitting. Dance – move to music while cooking dinner or washing the dishes. Neaten up daily – a bit of housework boosts the metabolism. Turn TV time into a workout – sit up straight and grab one hand with the other. Press your palms together hard for five seconds, then release. Repeat at least four times. Next, straighten one of your lower legs so it’s parallel to the floor, then lower it, switching back and forth between legs for as long as you can do it. Get off the sofa and stretch or move around during ad breaks. Spend an hour outdoors each week – this can boost your metabolism, burn calories and improve your mood. Garden – weed and rake by hand. This improves muscle strength and

burns calories. Talk standing up – especially when on the telephone. • Have walking meetings – skip the conference room and invite colleagues for a stroll down the hall or outside. • Get face-to-face at work – rather than e-mailing or calling colleagues, walk to their part of the building when you need to ask a question or solve a work issue. • Take 30 seconds and exercise at your desk – sit up straight with your back firmly against the back of your chair and your feet flat on the floor, about hip-width apart. Raise your arms over your head with your palms flat and your elbows facing to the sides. Inhale and press up as if you were going to push the ceiling with your hands. Hold for 30 seconds, breathing normally. Repeat. This exercise isolates and strengthens your shoulder muscles. Source: www.rd.com •

my office magazine

crime alert

The WhatsApp Web bug WhatsApp security flaw puts 200-million Web app users at risk

hatsApp Web is a computerbased extension of the instant messaging app WhatsApp. It is linked to the account on your phone, and the devices are fully synced. WhatsApp Web was released for Android in January 2015, and recently became available for iOS users. Now the Web client is available across all platforms, including BlackBerry and Windows Phone.

However, a software vulnerability has been discovered in the Web-based version of the app which could allow hackers to trick users into downloading malware on their PCs. The service effectively replicates the experience of using the mobile app in a Web browser, allowing users to view all of the messages they have sent and received – including images, videos, audio files, locations and contact cards – on their PC.

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Security firm Check Point claims to have discovered a vulnerability that could compromise computers, by allowing hackers to distribute malware including ransomware, bots, remote access tools (RATs) and other types of malicious code. Ransomware forces victims to pay a ransom to regain access to their systems and data, bots cause the system to slow down to a crawl, and RATs give hackers remote access to the victim’s PC. WhatsApp recently announced that it had reached 900-million active users a month, and at least 200-million are estimated to use the WhatsApp Web interface. To target an individual, all an attacker needs is the phone number associated with their account. By sending a seemingly innocent “vCard” contact card containing malicious code, and persuading the victim to open it, they can launch an executable file and begin downloading malware onto their PC. WhatsApp has verified and acknowledged the security issue and has developed a fix for Web clients

worldwide, which started rolling out on 27 August. All versions of WhatsApp Web after v0.1.4481 contain the fix for the vulnerability. Check Point says that users should update their WhatsApp Web software immediately and clear their browser cache to ensure that the patch is applied. The update will appear in the notification bar. “Thankfully, WhatsApp responded quickly and responsibly to deploy an initial mitigation against exploitation of this issue in all Web clients, pending an update of the WhatsApp client,” says Oded Vanunu, security research group manager at Check Point. “We applaud WhatsApp for such proper responses, and wish more vendors would handle security issues in this professional manner. Software vendors and service providers should be secured and act in accordance with security best practices.”

ACKNOWLEDGEMENT BY SOPHIE CURTIS FOR WWW.TELEGRAPH.CO.UK

SILVER SPONSORS:

Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry. To sponsor the Crime Alert page contact (011) 781 0370. REPORT CRIME TO wendy@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on (011) 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics. 34

my office magazine

Vol 99 - October 2015

industry news

Top office professionals announced On 2 September 2015, the Association for Office Professionals of South Africa (OPSA) held a fun-filled event held at Avianto in Muldersdrift. Joanie Nel, PA to the CEO of Samancor Chrome, was announced as the OPSA Rexel SA National Office Professional of the Year. Other winners included Francois Louw, who was selected as the Up-and-Coming Office Professional of the Year, and the Sanlam Professional Secretaries Forum which won the inaugural OPSA Office National PA Forum of the Year Award. Rexel has been supporting this event for seven years, and they have become an integral part of the Awards and the office profession in South Africa. Since OPSA was established 33 years ago, the job of office professionals has changed dramatically. Even though there have been seismic shifts in the tools, techniques and skills required to be successful in this role, office professionals have remained the steady centre of efficiency through it all, helping ensure that jobs get done right, on time and under budget. After a series of peer-reviewed

assignments, five finalists were selected. A panel of judges drawn from industry, the media and the profession assessed the candidates and the winner was selected. The other finalists were: • Sharon Kunnemann – Meadow Feeds Parl;

•

Palesa Seseli – University of Johannesburg; and • Bronwyn Venter – Nashua. The winner received a R15 000 cash prize sponsored by Rexel Office Products, and an opportunity to attend Office SA – South Africa’s premier conference for office professionals.

Industry mourns Roy Lilienfeld Industry veteran Roy Lilienfeld passed away in Johannesburg on Saturday 26 September 2015 at the age of 84, after a prolonged health struggle. Roy was one of the founding members of the current stationery industry federation and other related organisations in southern Africa. He was well liked by all. He carried on trading stationery products until the age of 83, and never lost interest in the industry. He came from a family business of printing and stationery (A & R Lilienfeld) in the 1950s, run by his late father, and gained his experience over the years. He is survived by his wife Rosalind, a daughter and son, and grandchildren who supported him until his last days. He will be sorely missed by all those who knew him. A funeral service was conducted at the Johannesburg Jewish cemetery in Westpark on Wednesday 30 September 2015. The industry mourns his loss, and wishes the family long life in his memory.

www.myofficemagazine.co.za

my office magazine

eco news

Sandton goes green in October

he EcoMobility World Festival 2015 will take place in Sandton, Johannesburg, from 1 to 31 October 2015. During this time, Festival events will be held at the weekends and limited road access will apply in certain areas.

“While there will be no place that will not be accessible by private car, our message to Sandton residents and workers, is: experiment with public transport and change the way you move,” says MMC Christine Walters, MMC for Transport, City of Johannesburg. The city has finalised its plan for the streets of Jo’burg, termed the “EcoMobility Footprint”. During the month of September, all public transport and alternative offerings will be publicised, along with the events during the festival, bringing people to the city on foot, bike or via public transport. The Festival is aimed at reinforcing the belief that roads are for more than private vehicle use only; they are the most common public spaces for walking, cycling, public transport, meeting people and so on. The festival will feature various dialogues, an EcoMobility World Exhibition and other public events. The dialogues will encourage participants to think beyond the status quo of Sandton’s streets, encouraging debate on the future of urban transportation. The exhibition will showcase avant-garde, innovative eco-friendly transport options. The EcoMobility Festival will show residents what a congestion-free precinct will look like. As such, access to certain demarcated roads will be limited for private vehicles, encouraging public transport usage. Citizens are encouraged to participate in an active street life, encompassing social inclusivity, a sustainable public transport system and streets that are safe to walk and cycle on. For further information, visit www.ecomobilityfestival.org/ transport-management-plan.

my office magazine

Navigating Sandton during the EcoMobility Festival Despite vehicular access being restricted, managed access (controlled by JMPD officers) will be permitted to all buildings and construction sites. Freight and delivery services are encouraged to provide their services outside morning and afternoon peak periods and after hours. People with disabilities will be given access. Motorists are requested to be considerate of all road users, especially pedestrians and cyclists. They will still be able to access their parking areas as mentioned above. The Gautrain Station is accessible to people with disabilities. Corporate shuttle services will be given access to the Gautrain station internal drop-off/pickup facility. When corporate shuttle services exit the Gautrain Station, they will have to turn south back towards Rivonia Road. Corporate shuttles will be allowed to use the public transport lane if their occupancy is at least eight persons or more. West Street The Gautrain Station internal drop-off/ pickup facility and parking area will be accessible from Rivonia Road through managed access. For the section north of the Gautrain station, The Michelangelo, 135 West, Sandown Clinic and Citibank (145 West) employees and visitors will be given access to their properties. Pedestrian conflict will be managed by designated JMPD officers. When vehicles exit the Gautrain Station, they will be required to turn south back towards Rivonia Road. All vehicles requiring access to the north side of West Street or Stella will need to enter West Street from the corner of Fredman and West. Instead of travelling north on West Street, vehicles will have to use Rivonia Road or Fifth Street to travel around the EcoMobility Festival Precinct. West Street Southbound (from Fredman to Rivonia) will only be accessible via the JMPD controlled intersection at Fredman and West. This is also the only means

to access the east portion of Maude Street, which will operate as a oneway eastbound (from West to Rivonia) only, and will therefore be closed for westbound travel at Rivonia Road. To access a destination south of Maude Street on West Street, return northbound on West Street down the two way street operating behind hoarding separating it from the Eco-Mobility Street, and preferably turn right into Maude Street east to exit onto Rivonia Road. Gwen Lane Gwen Lane will be fully accessible during weekdays from Fredman Drive only and will operate as a cul-de-sac at Maude Street (no throughway). During Weekday peak hours the JSE, HSBC and Deutsche Bank will be able to exit onto Maude Street towards Rivonia Road via the current dedicated island lane. Alice Lane Alice Lane will be fully accessible during weekdays from Fifth Street only and will operate as a cul-de-sac with a turnaround facility at the intersection with West Street. Maude Street (West) Maude Street (West) between Fifth Street and West Street will be fully accessible during weekdays from Fifth Street only, and will operate as a culde-sac with a turnaround facility at the break in the median at the Garden Court Hotel entrance. Stella Street This street will only be accessible via the intersection of West and Fredman with a northbound exit via the right turn onto Maude Street East. Maude Street (East) This street will only be accessible via the intersection of West and Fredman or from Stella Street, with an eastbound exit onto Rivonia Road only. Vol 99 - October 2015

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MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers

N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/Numberer (manual/electronic), Trodat

O OFFICE ERGONOMICS Rexel Office Products - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repetitive strain injury) OVERHEAD PROJECTION AND ACCESSORIES Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film

Excellence Accelerated Get it right first time, in less time. Fusion 1000L

Fusion 1100L

Fusion 3000L

buyers’ guide

See page 46 for contact details

PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead - various grades

Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO

P PACKAGING Merpak Envelopes - Postsafe packaging range PAPER AND BOARD Antalis South Africa - Office paper and packaging solutions CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Paper World Handmade Paper, Embossed Paper, Specialty Papers, Scented Paper Board, Paper Products Peters Papers - Rotatrim, Typek and Smart Copy Power Stationery - Powerstar RBE - Papersmart Rexel Office Products - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch, Atlantis Clutch, BU4 Clutch Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil. Power Stationery - Powerstar Rexel Office Products - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead

PENCIL SHARPENERS Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens PEN CARBON BOOKS Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books PERSONAL STATIONERY CTP Stationery - Home office and personal filing system, diaries Grafton/Star PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners POINT OF SALE PRINTER ROLLS PaperGeni Rotunda (Pty) Ltd. PRINTING Kolok - Epson, Lexmark (Hardware), Hp Printers, Oki (Hardware)

Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Unicopy & Stationers CC - for all your printing & stationery requirements PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATI KMP - For computer consumables. Ink Spot Suppliers - Suppliers of all brands of inkjet and LaserJet cartridges Kolok - EPSON (inkjet, large format etc), LEXMARK, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons) Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung

PUNCHES AND PERFORATORS Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Power Stationery - Powerstar Rexel Office Products - Rexel

R RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system RULERS Freedom Stationery - Marlin

Working for you

Fusion 3100L

Fusion 5000L

Fusion 5100L

www.rexelsa.co.za

SOURCE PRODUCTS HERE Palm Stationery Manufacturers Power Stationery - Powerstar Penflex - PENFLEX rulers

SCHOLASTIC SUPPLIES BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Rexel Office Products SCRAPBOOKING Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes D.O.S - Kobra Kolok - GEHA entry level and high-end shredders Nikki Distributors - Nikki shredders

Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board

Specialised Filing Systems - Filing Tidy Files - Filing solutions

T TABLET AND ACCESSORIES D.O.S - Clarys, iStay TAPES Freedom Stationery Palm Stationery Manufacturers

SPIKE FILES Grip Binders

STAMPS, STAMP PADS AND INKS Kemtek Imaging Systems - Distributor of Brother Stampcreator PRO Rubber Stamp & Engraving Co - Trodat, pre-inked stamps, stamp and fingerprint pads

STAPLING MACHINES AND STAPLES Freedom Stationery - Marlin Interstat Agencies - Genmes Krost Office Products Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range

STATIONERY SUNDRIES - SCHOLASTIC CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar

TELECOMMUNICATIONS Nikki Distributors - Siemens office phones TELEX ROLLS AND TELETEX PAPER Rotunda (Pty) Ltd. THERMAL ROLLS Rotunda (Pty) Ltd. TONERS AND CARTRIDGES KMP - Computer consumables Kolok - PENGUIN (Inkjets and Laser toners), EPSON, LEXMARK, HP. PaperGeni TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems Specialised Filing Systems - Total Solution and more Tidy Files - Complete onsite and offsite filing solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities

STENCILS Freedom Stationery

TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - VERBATIM (hard drives, USB sticks etc), HP Rexel Office Products - Storage boxes

TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range

Spend 98% less time shredding*

UPGRADE TO

AUTOFEED *Max saving when using an Auto+ 500X compared to a traditional feed shredder in a similar price level.

Auto+ 60X

Auto+ 80X

Auto+ 100X | 100M

buyers’ guide

See page 46 for contact details

DID YOU KNOW? • The Buyers’ Guide is an affordable way to highlight your brands while simultaneously introducing up-and-coming stockists to the trade. • The Buyers’ Guide is a valuable sourcing tool to market your business and the brands that you carry. • To book space, contact Wendy on wendy@shop-sa.co.za or (011) 781 0370.

Working for you

Auto+ 200X

Auto+ 300X | 300M

Auto+ 500X | 500M

Auto+ 750X | 750M

www.rexelsa.co.za

CONTACT DETAILS HERE African Filing Systems

Kemtek Imaging Systems - Cape

011 614 9445

www.africanfiling.co.za

(

021 521 9600

Box 181, Cape Town, 8000

(

011 474 1427/8

Box 202, Crown Mines, 2025

086 540 6892

info@africanfiling.co.za

021 551 5032

brenth@kemtek.co.za

011 474 5563

www.pentel.co.za

Antalis South Africa (Pty) Ltd

Kemtek Imaging Systems - KZN

Peters Papers

(

011 688 6000

Box 6893, Johannesburg, 2000

(

031 700 9363

Box 15685, Westmead, 3608

(

011 677 9000

sadlerly@peterspapers.co.za

011 688 6162

marketing.office@antalis.co.za

031 700 9369

Sandim@kemtek.co.za

011 622 6646

www.peterspapers.co.za

Antalis South Africa (Pty) Ltd - Cape Town (

021 959 9600

021 959 9640

Box 19231, Tygerberg, 7505

Antalis South Africa (Pty) Ltd - Durban (

031 714 4000

031 700 9253

Box 284, Umhlanga, 4320

Antalis South Africa (Pty) Ltd - Pretoria (

012 379 0060

012 379 0052

Box 4013, Pretoria, 0001

Antalis South Africa (Pty) Ltd - Bloemfontein (

051 447 8681

051 447 6765

Box 1795, Bloemfontein, 9300

Antalis South Africa (Pty) Ltd - Port Elizabeth (

041 486 2020

041 486 2219

Box 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg (

033 386 2078

Box 1425, Pietermaritzburg, 3200

Antalis South Africa (Pty) Ltd - Botswana (

00267 391 2139

00267 397 5459

Box 1705, Gaborone

AZ Trading

Kemtek Imaging Systems - PE

Powerhouse Dictation

(

041 582 5222

Box 15685, Westmead, 3608

(

011 887 1056

info@speech.co.za

041 582 5224

clinth@kemtek.co.za

086 555 3833

www.speech.co.za

Kemtek Imaging Systems - PTA

Power Stationery

(

012 804 1410

PO Box 816, Silverton, 0127

(

032 533 4003

Box 1305, Verulam, 4340

012 804 4286

johlettat@kemtek.co.za

032 533 3254

powersta@netactive.co.za

(

021 709 0190

Box 183, Steenberg, 7947

(

011 493 6332

marketing@pressproducts.co.za

021 709 0199

kmppty@iafrica.com

011 499 1019

www.pressproducts.co.za

Press Products

KMP

Pyrotec

Kolok - Head Office (

011 248 0300

Box 4151, Johannesburg, 2000

(

021 787 9600

PvtBag X1, Capricorn Square, 7948

011 248 0381

infojhb@koloksa.co.za

021 787 9791

tower@pyrotec.co.za

RBE Stationery Manufacturers (Pty) Limited

Kolok - Cape Town (

021 597 2700

Box 6385, Roggebaai, 8012

(

011 793 7321

sales@rbe.co.za

021 297 2799

infoctn@koloksa.co.za

011 793 7348

www.rbe.co.za

Reboni Furniture Group

Kolok - Durban (

031 570 4900

Box 4206, Riverhorse Valley East, 4017

(

086 173 2664

031 569 6880

infodbn@koloksa.co.za

086 627 7737

www.reboni.co.za sales@reboni.co.za

Redfern Print Services - Cape Town

Kolok Polokwane (

015 298 8795

Box 862, Ladanna, 0704

(

021 552 9680

Box 403, Milnerton, 7435

015 298 8315

infopol@koloksa.co.za

021 552 9681

sales@redfern.co.za

Redfern Print Services - Durban

Kolok - Port Elizabeth

(

086 111 4407

www.aztradingcc.co.za

(

041 406 9900

Box 3163, North End, 6056

(

031 205 9598

dbnoffice@redfern.co.za

011 792 9732

sales@aztradingcc.co.za

041 406 9920

infope@koloksa.co.za

031 205 7092

www.redfern.co.za

BIC South Africa (Pty) Ltd

Redfern Print Services - Johannesburg

Kolok - Namibia

(

011 474 0181

PO BOX 43144, Industria, 2042

(

00264 (61)370500

Box 40797, Ausspannplatz, Namibia

(

011 837 4119

Box 1445, Crown Mines, 2025

011 474 6068

16 Maraisburg Road, Industria, 2042

00264 (61)370525

valne@kolok.com.na

011 837 8917

jhboffice@redfern.co.za

BSC Stationery Sales

Kolok - Nelspruit

Rexel Office Products

(

011 086 2900

Box 278, Brakpan, 1540

(

013 758 2233

Box 4338, White River, 1240

(

011 226 3300

www.rexelsa.co.za

011 420 3322

sales@treeline.co.za

013 758 2235

infonel@koloksa.co.za

011 837 2781

sales@rexelsa.co.za

CTP Stationery

Kolok - Bloemfontein

Rotunda (Pty) Ltd.

(

011 226 5600

Box 43501, Industria, 2042

(

051 433 1876

PvtBag X01, Brandhof, Bloemfontein

(

021 552 5135

Box 189, Maitland, 7404

011 474 9242

sales@versafile.co.za

051 433 2451

infobfn@koloksa.co.za

021 551 3070

rotunda@iafrca.com

D.O.S (Denton Office Solutions)

Royce Imaging Industries

Kolok - Botswana

(

086 000 7468

info@dosptyltd.biz

(

00267 393 2669

PvtBag B0226, Bontleng, Gaborone

(

011 792 9530

www.royceimaging.co.za

086 237 4614

www.dosptyltd.biz

00267 317 0762

clemencem@vbn.co.bw

011 792 9480

sales@royceimaging.co.za

Empire Toy & Stationery

Rubber Stamp & Engraving Co - Head Office

Krost Office Products

(

011 614 2243

Box 261524, Excom, 2023

(

011 626 2067

Box 75401, Gardenview, 2047

(

011 262 1400

Box 931, Wendywood, 2144

011 614 3075

empire@netactive.co.za

011 626 2912

sales@krost.co.za

011 262 1414

trodat@rse.co.za

Flip File

Rubber Stamp & Engraving Co - Cape Town

KZN ENVELOPES

(

021 638 3105

Box 2190, Clareinch, 7740

(

031 465 3992

P O Box 41259, Rossburgh, 4072

(

021 448 7008

Box 931, Wendywood, 2144

021 633 6942

ashly@flipfile.co.za

031 465 1669

info@kznenvelopes.co.za

021 448 7014

cpt@trodat.co.za

Freedom Stationery - Johannesburg

Rubber Stamp & Engraving Co - Durban

Max Frank

(

011 314 0953/4

Box 6459, Halfway House, 1685

(

011 921 1811

Box 200, Isando, 1600

(

083 377 4109

Box 931, Wendywood, 2144

011 314 0957

gpsales@freedomstationery.co.za

011 921 1569

sarah.schoeman@tigerbrands.com

031 266 1082

dbn@rse.co.za

Freedom Stationery - Cape Town (

021 557 9152/3

36-38 Silverstone Rd Killarney Gardens

021 557 9155

cptsales@freedomstationery.co.za

Freedom Stationery KZN (Head Office)

Maynards - Olympus Audio S.A / Olivetti Distributors (

0860 00 1922

South African Diaries

sales@maynards.co.za

(

021 442 2340

Box 4862, Cape Town, 8000

www.maynards.co.za

021 442 2341

phoneyman@sadiaries.co.za

Staedtler SA (Pty) Ltd

Merpak Envelopes

(

032 459 2820

Box 478, Mandini, 4490

(

011 719 7700

sales@merpak.co.za

(

011 579 1600

www.staedtler.co.za

032 459 3255

sales@freedomstationery.co.za

011 885 3174

www.merpak.co.za

011 608 3497

admin@staedtler.co.za

Freedom Stationery - East London

Specialised Filing Systems

Narayan Wholesaler

(

043 731 2422

Box 14111 West Bank 5218

(

083 444 0959

043 731 2421

elsales@freedomstationery.co.za

011 869 7243

Global Bag And Sportswear Manufactures

narayantextiles@gmail.com

(

011 477 0640

011 477 3528

www.specfiling.co.za

Star Stationers and Printers

New Era Office cc

(

031 305 6507

P.O Box 18586, Dalbridge, 4014

(

011 334 2013

Box 10383, Lenasia, 1821

(

031 569 1061

luke@starstat.co.za

031 301 6553

www.globalbags.co.za

011 334 7358

kuban@neweraoffice.co.za

031 569 1094

www.starstat.co.za

Global Envelopes

Technical Systems Engineering

Nikki - Cape Town

(

031 465 5544

info@envelopes.co.za

(

0860 006731

cpt@nikki.co.za

(

011 708 2304

Box 1532, Northriding, 2162

031 465 5634

www.envelopes.co.za

0800 204868

www.nikki.co.za

011 708 1799

sales@tse.co.za

Gordon’s Productions

Tidy Files

Nikki - Durban

011 943 4210

(

031 705 8713

Suite 69, PvtBag X4, Kloof, 3640

(

0860 006731

dbn@nikki.co.za

(

031 705 8714

jacquie@gordons.co.za

0800 204868

www.nikki.co.za

Topmark

Grafton/Star Paper Products

Nikki - Johannesburg

www.tidyfiles.co.za

(

011 837 8045

(

011 262 0777

Box 550, Bergvlei, 2012

(

0860 006731

jhb@nikki.co.za

011 837 7442

011 262 0780

sales@graftonpaper.co.za

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Cape Town

Grip Binders (

011 421 1300

Nikki - Pretoria orders@tigerpaper.co.za

Hortors Stationery

info@topmarksa.com

(

021 787 9600

(

0860 006731

pta@nikki.co.za

021 787 9791

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Johannesburg

(

011 620 4800

Box 1020, Johannesburg, 2000

Nor Paper

086 612 4663

orders@hortors.co.za

(

011 011 3900

011 011 4099

Impala Vuwa Stationery Manufacturers

sales@nor.co.za

PvtBag X1, Capricorn Square, 7948

(

011 611 1820

59 Lepus Rd, Crown Mines, 2025

011 611 1834

tower@pyrotec.co.za

Tower (Division of Pyrotec) Durban

(

036 634 1535

Box 389, Ladysmith, 3370

Optiplan a division of Waltons

(

031 701 0192

Box 594, Pinetown, 3600

036 634 1890

impalastat@mweb.co.za

(

011 620 4000

Pencil Park, Croxley Close, Herriotdale

031 701 1285

tower@pyrotec.co.za

086 681 8256

rcurrin@gp.waltons.co.za

Tribe

Ink Spot Suppliers (

011 854 3013

011 852 3013

Palm Stationery info@inkspotsuppliers.co.za

Interstat Agencies - Durban

(

011 314 4746 (Jhb)

Box 6280, Halfway House, 1685

(

031 507 7051

viran@palmstat.co.za

021 386 4261 (Cpt)

tribe@global.co.za

031 507 7053

www.palmstat.co.za

Unicopy & Stationers CC

(

031 569 6550

Box 201707, Durban North, 4016

PaperGeni

031 569 6559

interstat@mweb.co.za

(

011 011 3900

011 011 4099

Interstat Agencies - Cape Town

(

031 201 8415

122 Che Guevara Road, Glenwood, 4001

info@papergeni.co.za

031 201 8672

sales@unicopy.co.za

www.papergeni.co.za

Versafile

(

021 551 9555

Box 36696, Chempet, 7442

Paper World

021 557 5456

Capetown@interstat.co.za

(

012 250 1477/8

info@paperworldsa.com.

012 250 0322

www.paperworldsa.com

Interstat Agencies - Port Elizabeth (

041 453 2558

Box 27693, Greenacres, 6057

Parrot Products

041 453 8504

pe@interstat.co.za

(

011 607 7600

debbie@parrot.co.za

011 615 2502

www.parrotproducts.biz

Kemtek Imaging Systems

Pentel S.A (Pty) Ltd

(

011 624 8000

Box 86173, City Deep, 2049

Penflex

0866 101 185

labelling@kemtek.co.za

(

021 521 2400

Box 36964, Chempet, 7442

021 521 2402/3

info@penflex.co.za

my office magazine

(

011 226 5600

Box 43501, Industria, 2042

011 474 9242

sales@versafile.co.za

Vol 99 - October 2015

the real stuff

The real Not stuff marketing fluff Richard Andrews

What’s your job title and company name? I’m the big boss, aka MD, for a national office furniture showroom called Inspiration Office. We stock local and international designer office furniture brands such as AngelShack, Steel Case and Coalesse What’s the highlight of your career? Over and above keeping abreast of the latest furniture trends, I also get to work with the biggest and best furniture brands the globe. In addition to this, I have worked with leading business representatives and organisations throughout my years. We have completed some amazing projects and it’s always exciting to see the final outcome If you could change one thing about your industry, what would it be? For starters, good quality ergonomic office furniture often falls to the bottom of a company’s priority list. Workplace wellbeing – good quality furniture and well-designed workplaces – should be seen as a strategic asset that yields high returns in terms of efficiency and productivity. Sadly that is not the case, and we still have a lot of convincing and work to be done here in South Africa What do you like best about the office products industry? Every client and every opportunity is different, which is always exciting. We create unique spaces that are not a cut-and-paste solution. Every client allows us to apply our creativity and deliver something different and exciting, each and every time What’s your greatest personal achievement? Convincing my beautiful wife to marry me and raising two amazing children together Describe yourself in three words Honest, personal and direct

www.myofficemagazine.co.za

Where did you grow up? Johannesburg, but I was lucky enough to escape the hustle and bustle of Gauteng and attend a boarding school in KwaZuluNatal throughout my childhood years What was your first CD? Phil Collins – But Seriously What’s your favourite gadget? My iPhone – it has everything on it! What’s your favourite movie? Unbreakable, the one which stars Bruce Willis, where he is the sole survivor of a devastating train wreck. Gripping stuff What’s your favourite meal? Aside from our Illy coffee which is served at our showrooms and is part of a staple diet for me (since I love my coffee), oxtail with mash and veggies, washed down with a glass of red wine is always top of the favourites list Do you have a hobby? Music – I am a trumpeter and enjoy playing at every opportunity. I am also an avid reader What music did you listen to in the car this morning? I love Hot 91.9 FM – it’s a great regional radio station, with loads of news, interviews and awesome music Do you have any pets? Yes, a thoroughbred staffie named Bella What was your first car? A Citi Golf which I owned for six months before I bought a Golf VR6

my office magazine

punchline

Caption this! Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to competitions@ shop-sa.co.za with Punchline in the subject line

Win

The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity. • Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology that reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design is easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings • Accepts 2 x 75 micron (150 in total) pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).

WIN ME

WINNING CAPTION AUGUST ISSUE

WINNER OF THE WIN THIS! TOWER HAMPER

Winning Caption: “Pull up! we can do it! Only a little more and we are in the drink!” – Carmen Tough, Mondi Group

Mrs R.S. Addison – Mthatha

my office magazine

Vol 99 - October 2015

label your school items

as easily as

1. buy this

voucher pack

2. personalise online

3.receive labels

(Allow 2 weeks)

Put a stop to lost property

Receive 270 personalised p labels:

Contents ontents of Delivered Pack

Stockist Enquiries:

Cape Town

Johannesburg

( 021) 787 9600

(011) 611 1820

Size

online support www.mytowerlabels.com

Units Unit