Vol 99 issue 02 2015 by My Office

FEBRUARY 2015 R50.

inc vat

My Office Magazine www.facebook.com/shopsa.ZA

THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

2015

DESK ESSENTIALS DATA CONNECTIVITY ON THE MOVE RESPONSIBLE RECYCLING

POINT OF SALE MERCHANDISING NEVER WORRY ABOUT THE COST OF INK AGAIN WITH INK TANK SYSTEM PRINTERS The Epson L550 is a 4-in-1 with integrated ink tank system, ideal for home offices and small offices. With printing, scanning, copying and faxing functions For more information visit www.epson.co.za/inktanksystem

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Contents My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month. PUBLISHER Rob Mathews - robm@icon.co.za Kathy Gibson - kathy@futurewave.co.za EDITOR Mercédes Westbrook - mercedes@shop-sa.co.za

Vol 99 | February 2015 www.myofficemagazine.co.za/ | www.facebook.com/shopsa.za

NEWS

06 | GO FIGURE WITH FACTS Stats to study, analyse, interpret and present 11 | FINANCIAL BYTES Facts and figures from the business world 26| INDUSTRY NEWS Industry-related news and trade business announcements 36 | ECO PAGES A green sustainability update, sponsored by Mondi

CUSTOMER RELATIONSHIP MANAGER Wendy Dancer - wendy@shop-sa.co.za NATIONAL OFFICE Design and Layout: Vanessa Bentley New Membership: Rachel Skink Reception: Ruth Montsho

SALES SAVVY

08 | DIFFERENTIATION ON THE RETAIL BATTLEGROUND Aki Kalliatakis explains how attracting and keeping loyal customers will be key in 2015

Johannesburg Office PO Box 3226, Parklands, 2121 6 Edward Street, Kensington B, Randburg, 2194 Tel: + 27 11 781 0370 Fax: + 27 11 781 2828 Email: info@shop-sa.co.za

RETAIL SAVVY

09 | EVERYDAY ENERGY EFFICIENCY Our tips and tools will help you conserve energy without decreasing productivity 20 | WHET YOUR WHISTLE A look at the best options for office hydration 32 | PUNTING YOUR POINT OF SALE Leveraging point of sale and merchandising display opportunities will help you to make the most of your retail space

BUSINESS SAVVY

10 | LABOUR LAW: SUCCESSFUL ARBITRATION HINGES ON PROOF Thousands of cases are lost at arbitration simply because the losing party failed to bring proof to the arbitration hearing 12 | IT’S THE SMALL THINGS THAT COUNT Gavin Moffat explores the inevitability of the Internet of Things 22 | DATA CONNECTIVITY AND MOBILITY Mobile business intelligence provides businesscritical data to improve the decision-making process

Website: www.myofficemagazine.co.za Cape Town Office PO Box 48431, Kommetjie, 7976 Tel: +27 21 780 1209 Cel: +27 78 970 7633 Email: info@shop-sa.co.za

ESSENTIAL DESKTOP ACCESSORIES Desktop tools are integral to the modern office environment

CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@ shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s discretion. THE LEGAL BIT

24 | HOW TO SELL PROFITABILITY: DRILLING DOWN FOR BOTTOM-LINE RESULTS Gain profitability from your customer base by delivering on a well-defined service and product strategy

Whilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher. Stationery sponsored by

Member of the Audit Bureau of Circulation

Office paper sponsored by

Published by

FUTURE WAVE

MEDIA PRINTED BY Colorpress (pty) ltd.

SPECIAL FEATURES

27 | GET CRAFTY WITH COLOUR Create vibrant and imaginative crafts in all the colours of the rainbow 30 | WASTE NOT WANT NOT One of the fastest growing waste streams is e-waste. Learn how to play your part in its responsible recycling 35 | OFFICE TUCK ON TAP Providing employees with in-house refreshments can be beneficial to business 47 | NEEDFUL THINGS Spread the love with the perfect gift this Valentine’s Day

ROOM: COMPLETE SANITATION SOLUTIONS 34BREAK

Businesses are increasingly looking to protect their assets and staff, and extend the lifespan of their facilities

IN EVERY ISSUE 03 07 35 38 39 40 48

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EDITOR’S LETTER WIN THIS WEB BUTTONS CRIME ALERT WIN THIS BUYERS’ GUIDE PUNCHLINE my office magazine

editor’s letter

Time marches on I t is February already, and with it being the shortest month of the year, we will soon be looking at the month of March - the last month in the first quarter of 2015.

Time waits for no one – and neither do customer complaints. Service need not be a double-edge sword, and Aki Kalliatakis’ advice on how to keep and attract loyal customers is essential reading on page 8. Our New Year’s resolutions aren’t that far behind us either, and hopefully your business resolutions for 2015 are about to become good business practices. If not, resolve to recommit to them - or at least eliminate those processes that are not effective. Our stationery feature on page 14 takes a look at those essential accessories that should be on every working desk, providing organisation, efficiency and improved calculations for the bottom line. Profitability is the primary goal of all our business ventures - without it, businesses will simply not survive. Correctly www.shop-sa.co.za

measuring current and past profitability and projecting future profitability is vital. In our How to Sell on page 24 we look at departing from a one-size-fits-all model of over-serving some customers and underserving others, and instead lean towards a more custom-built and profitable strategy. On page 22 we cover the benefits of always-on technology for increasing productivity and efficiency. We also look at the benefits of utilising big data to examine and translate data into a strategy that focuses on mobility and faster reaction times to recurring revenue streams. From retail-ready packaging to event and point of sale display, product visibility remains in line of sight and top of mind for the collective customer – it’s all about being seen and creating a ready-made sale. On page 32 we discuss the variety of designs and options to consider in the marketplace. Companies looking to protect their assets and extend the life of their facilities and contents will need to consider outsourcing their cleaning requirements,

while simultaneously reducing their current monthly maintenance costs. Read more on the benefits on page 34. Our recycling feature on page 30, and the article covering energy-saving devices on page 9, places the onus on the individual company. It is necessary to have systems and procedures that conserve energy and play a role in improving environmental conditions, especially regarding the disposal of computer and electronic waste. One of the fastest growing waste streams is e-waste, and here we look at how you can play your part in its responsible recycling. Finally, where would we be without colour in our lives? On page 27 we look at how to add a little colour to craft. Valentine’s Day will soon be here, and our Needful Things section on page 47 offers up a selection of goodies for that special someone in your life. Until next time,

s e d é c r Me

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data & digits

Go figure with facts

We give you stats to study, analyse, interpret and present The average company loses between 10% and 30% of its customers annually. Social media is touted as the strongest force for convincing people they need the Internet, making it the third most popular activity on all phones after sending SMSes and using the camera. It costs six to seven times more to acquire a new customer than to retain an existing one. A new report from Ericsson ConsumerLab reports a massive 43% of all phone owners in sub-Saharan Africa regularly use their handsets to browse the Internet. With 253-million phone users in the region out of around 910-million people (most subscribers have two phones), it means the number of people using mobile Internet is around 108-million. The average mobile connection speed will reach 1 543Kbps by 2018, from 704Kbps last year, and 4G will account for 39% of total mobile data traffic by 2018, compared to only 9% at the end of last year.

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It is predicted that there will be 500 000 000 smartphones in Africa by 2020.

Seven out of 10 service providers cite customer retention and loyalty as the critical factors for driving growth.

A small business owned by a women has a better chance of being profitable than one run by a man. That is one of the startling findings of SME Survey 2014, the annual study of factors behind the success of small and medium enterprises (SMEs) in South Africa.

Facebook is the first high-tech service or platform in South Africa that has seen exactly equal take-up by males and females.

According to Facebook, only 2,7-billion people – just over one-third of the world’s population – have access to the Internet. It is their intention to create thousands of drones the size of jumbo jets which will fly 27km above the Earth to provide wireless Internet access to the 4-billion people currently unable to get online. While in negotiations to buy drone maker Titan Aerospace, the deal was snapped up by Google. The company now intends to develop its own drones in tandem. The social networking company is one of the main backers of the Internet.org project which aims to connect the large parts of the world which remain offline.

17% of South African SMEs surveyed are “strongly profitable” while 45% are “just profitable”. However, this does leave a significant percentage under some distress: 38% are not making a profit. South Africa has proven to be a particularly “high-mobility” market for tablet users; only 34% of tablet users in this market use tablets exclusively at home, compared to 66% who use them partially or exclusively out of the home, while on the move. To meet this demand for high mobility, better cellular network coverage - combined with attractively priced data packages - could be a major selling point for the tablet user population to get connected and ensuring always-on mobile data access. Vol 99 - February 2015

win this

Win

Write in and stand a chance to win this Epson L210 ink tank system printer. Send your contact details to competitions@shop-sa. co.za with your answer to the question in the subject line.

Epson L210 ink tank system printer The Epson L210 is an all-in-one printer with an integrated ink system. It is ideal for home offices and students looking to print, scan and copy at a lower cost. The ink tank is fully integrated into the printer, so you can enjoy reliable colour printing without the mess or hassle often associated with nongenuine refills and third-party ink tank systems. This is due to the clear labelling and drip-free nozzle on the Epson ink bottles. Using Micro Piezo printhead technology, each bottle yields up to 4 000 pages in black and 6 500 pages in colour. The L210 is quick to set up and use: simply fill with the ink supplied, turn the printer on and prime the ink system. The printer comes with a 12-month or 15 000-page warranty. Service support provides peace of mind and help if needed.

How many colour pages can each set of high-volume ink bottles yield?

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marketing savvy ACKNOWLEDGMENT AKI KALLIATAKIS

Differentiation on the retail battleground Attracting and keeping loyal customers is key in 2015

ow companies differentiate themselves from their competitors - and attract and keep more loyal customers will be the defining question of this year. So where are we going in 2015 as the customer management battleground deteriorates, and what can companies do to respond?

More companies will fall into the trap of competing only on price, or by giving away lots of stuff for “free”. When companies start playing around with price just to gain market share, it becomes a perilous game with serious consequences: the truly smart business leaders are realising that their most important competitive edge is to provide customers with brilliant - and innovative - products, delivery, service, brand and customer experiences. Sympathetic pricing, which offers imaginative discounts that relieve customer pain points, will prove very profitable. For example, how can you help your customers to split a price of a product or service between them? How about insurance that covers only my trusted group of family and friends, and what isn’t claimed at the end of the year is shared equally? Or, if caught in a rain storm, is it possible that instead of millions of people carrying and storing their own brolly, there are umbrellas freely

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available at till points as you swipe your credit card? These exist right now. Random loyalty programmes and broad reward systems that are used to attract customers are being challenged. If you must reward customers, reward those that are most loyal to your business. To give away 50 cars in a lucky draw means that the lives of 50 customers may be changed – but there are millions more customers who feel cynical, abandoned and betrayed. Why not reward customers that are “better” citizens? It will make them feel good and improve society. This can range from the simple (those that re-use and recycle) to the innovative (like free train rides for people who do 10 squats in front of a machine). Companies that visibly show deep and profound respect for their customers will gain the long-term trust of those customers and become more profitable. In a world filled with uncertainty, thievery and fear, businesses that protect their customers and give them a sense of comfort will reap the rewards. And that includes protecting and keeping private all their personal information that you have collected. Companies must get better customer insights so that they can use the information to manage their customer segments for profitability, growth and reduction in cost-to-serve. The traditional segmentation model, which used mostly demographics and spending power to determine segments, is dead - and your business may even find that your total customer base consists of multiple segments of one.

Encourage customisation and personalisation of everything you do for customers, and allow them to choose from many options. In fact, take this one step further by having fewer customers but satisfying multiple needs for each one. Respond to all time-starved customers’ requests with speed, and create seamless simplicity and convenience, rather than rules and bureaucratic obstacles. An example would be checking in and out of a hotel room on a mobile device, instead of waiting in a long queue. While there will still be a shift from stores to online purchases, bricks-andmortar businesses must embrace the online experience using tablets on the walls and smartphone apps. The time for egos the size of Mount Everest are over, as is the hypocrisy that passes for PR. When one of SA’s biggest banks withdrew an ad campaign that shared the dreams of our youth – and just happened to show the ANC government in a bad light – the public howled at the cowardice of it all. Companies will have to be more transparent, and live the values espoused in their mission statements. They will have to go the extra mile, and share their opinions while they take a stand against what is wrong with our society, rather than sitting on the fence. And they need to use the power of their brands to persuade other companies and people to follow them. The choice is yours. Will you take on this ever-changing brave new world – or fade away into obscurity?

Vol 99 - February 2015

energy savers ACKNOWLEDGMENT www.sabs.co.za, www.saee.org.za, www.eartheasy.com

Everyday energy efficiency Our tips and tools will help you conserve energy without decreasing productivity

n South Africa, our manufacturing industry adheres to a set agenda of energy efficiency standards set by the South African Bureau of Standards (SABS) that prescribe the minimum energy performance of manufactured products.

Appliances are also graded with the use of capital letters from A to G as part of the instruction label, to indicate the energy consumption of a product. A product with the letter A indicates it uses energy or electricity most efficiently, while a product with a G grading indicates the poorest performance in that category of products. The label is similar to the label used in European Union (EU) member states. The only difference being that the EU flag is replaced by the energy star, the DoE symbol for the Energy Efficiency Initiative, which allows products to flow freely between the continents without having to be re-tested and relabelled. All products that are legally imported or produced in South Africa carry the Energy Star, which is visible in the bottom right hand corner of the appliance. Together with labelling, energy efficiency standards can be the most cost-effective means to help South Africa reduce energy demand while stimulating economic growth. Experience also shows that energy efficiency appliance labelling stimulates an increase in the purchase of products with a grading of A to C. Visit the European Commission’s Web site at www.eu-energystar.org.

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If you are going to buy a new PC, check the eco labelling. The European Commission offers detailed information about the ENERGYSTAR eco label, as well as the power consumption of office computers on its Web site. The Web site features an energy calculator for PCs, monitors and imaging equipment at companies and public sector operations, as well as for consumers. It enables detailed comparative calculations of power consumption and overall costs, by including factors such as purchase price, depreciation periods, and everyday usage scenarios, including specifying power requirements and whether an uninterruptible power supply is used. Even the air conditioning system’s effects on electricity requirements are taken into account. Product labelling for energy efficiency assists the consumer when making a purchase or renting an appliance. The latest LED lighting solutions can save up to 90% of energy consumed over normal incandescent bulbs and are available for residential, commercial and industrial applications. LED lighting also offers major advantages over incandescent and CFL lighting, such as a longer lifespan, with 30 000 hours on average compared to 1 000 hours for incandescent and 8 000 hours for CFL bulbs. A longer lifespan translates to less waste to landfill. CFL are also known to contain mercury, a highly toxic metal. LED lighting also emits very low amounts of heat in comparison to incandescent and CFL bulbs. Less heat requires less from the cooling systems, translating into less energy usage. Less energy usage results in reduced energy bills.

Quick energy savers: •

•

• •

•

Turn off TVs, computers and other electronics when they’re not in use, as they still use 10% to 60% of power even when on “stand-by’”; Use a power strip for your office equipment to easily turn multiple devices on and off at the wall, all at once; Turn off your computer at night – at home and at work; Unplug chargers for mobile phones and other mobile devices when you’re not using them; Use reflectors and directional lamps to get the light where you need it, at half the price; Get a laptop instead of a desktop, as it consumes five times less electricity; and Use solar wherever possible, including solar chargers for devices.

Did you know? Stand-by power consumption accounts for up to 13% of residential electricity usage. Up to 50% of the energy used by a mobile phone comes from chargers left plugged in when not in use.

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labour law ACKNOWLEDGMENT DR IVAN ISRAELSTAM

Successful arbitration hinges on proof Thousands of cases are lost at arbitration simply because the losing party failed to bring proof to the arbitration hearing

s a former arbitrator I frequently heard the employer or the employee say, while testifying, “If you want the proof I can tell you where to get it”; or “Mr Smith will back me up if you want to call him”; or “I didn’t realise that you would not believe me”.

What parties do not understand is that: • It is not up to the arbitrator to ask for proof or to call witnesses. • Arbitrators are not allowed to accept the truth of a party’s testimony merely because the party says that it is true. • All arbitrators are required to follow the rules of procedure and principles of justice during the arbitration hearing. These requirements include the paramount principle that the arbitrator must base their findings primarily on the facts presented at the arbitration hearing. • It is not up to the arbitrator to bring the evidence or to show that the evidence brought constitutes proven fact. The arbitrator merely creates the environment in which the parties can present their evidence if they have brought it with them. In this sense the arbitrator acts as a master of ceremonies. As a master of ceremonies, they manage the following arbitration process: • Opening statements are made by

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each party outlining what they intend to prove. • The parties present their cases via witnesses, documents and other evidence. If the employer goes first then, each time the employer’s representative is finished questioning one of their witnesses, the employee has a right to cross-examine that witness. • The arbitrator has the right to ask the witness questions for clarity and the employer is allowed to re-examine the witness, but only regarding the issues raised during cross-examination. • Once all the employer’s witnesses have been heard, the employee presents their case according to the above listed steps. • Each party presents a closing statement. • The arbitrator adjourns to assess the evidence and to make the award. While the arbitrator is required by law to give you, via the above process, every opportunity to present the evidence that you have brought, you are likely to lose the case if you do not take full advantage of this opportunity. In De Beer versus Joshua Doore (2003, 6 BALR 695), the employee accused the employer of constructive dismissal for failing to carry out its promise to promote him. The employer denied that he had been told that he would be promoted, and claimed that he had in fact been found to be unsuitable for the post in question. As the employer failed to bring proof of this, they lost the case and were ordered to pay the employee compensation equal to nine

months’ remuneration. Thus, in many cases, a party may lose - not because there is no evidence, but because they failed to bring the evidence to the arbitration hearing, or because the evidence was not properly presented and converted into proof. The arbitrator’s role is to manage the flow of evidence during the hearing, but not to bring the evidence. Their duty is to collect the evidence brought by the parties and then adjourn the proceedings to evaluate the evidence. Therefore, if you are an employer or an employee and you have an arbitration pending, you must immediately: • Obtain advice form a reputable labour law expert on how to gather all the evidence needed at arbitration. • Use the labour law expert to make sure that your evidentiary documents, tapes and other evidence are carefully sorted into the right sequence. • Get assistance from the expert as to how to prepare your witnesses in a legal yet effective manner. • Ensure that your witness evidence dovetails with your other evidence. • Learn from the labour law expert how to anticipate what evidence your opponent is likely to bring, as well as how to counteract it.

To buy the e-book, Walking the New Labour Law Tightrope, visit www. labourlawadvice.co.za.

Vol 99 - February 2015

financial bytes Nedbank appointed as sole funder for City of uMhlathuze Nedbank has been appointed as the sole funder of R100million to the City of uMhlathuze, further cementing its position as a leading funder to the public sector. The City of uMhlathuze is the third largest municipality in KwaZulu-Natal and home to one of the country’s largest deepwater ports, Richard’s Bay. It is an industrial development zone that has the potential for investment worth R4,5-billion in the future. As such, the bay has established sectors in manufacturing, mining, financial services, and trade and agriculture. Nedbank has a long-standing history of servicing South Africa’s public sector and municipalities, and earlier in 2014 was also appointed as the sole funder of R900-million to the City of Johannesburg.

All employees to be told if bosses are insolvent All employees, including household staff, must be informed if their bosses are declared insolvent, the Constitutional Court has ruled. The declaration was contained in a judgment related to a sequestration order granted against a couple who owed Investec Bank R240-million. The couple and their domestic employees appealed the High Court in Cape Town’s granting of a final sequestration order. They contended it was unconstitutional because only the couple’s business staff had been notified of the action, and not their household workers. The Constitutional Court found notifying employees was compulsory, but dismissed the appeal in this particular case. Source: Moneyweb 2015 is ‘going to be tough’ Chief economist at Efficient Group, Dawie Roodt, says South Africans should expect a lot of tax increases this year. Roodt said Finance Minister Nhlanhla Nene will be forced to increase VAT and income taxes to meet the country’s needs while settling debts. “The minister will be forced to increase tax across the board. The income tax will not make much of a difference though because there aren’t enough rich people,” he says. Nene will be under extreme pressure

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China cuts red tape for outbound investment China will simplify currency rules and step up credit support for firms investing overseas, the cabinet said recently. It was the latest move by the government to tackle excess factory capacity at home and help local firms grow globally. The government will cut red tape for firms investing abroad, allowing them to exchange money directly at banks. They will no longer need to register with the authorities prior to such deals. It will also widen the financing channel to help firms “go out” with more bank support for major equipment makers, the cabinet said, calling for “diversified use of foreign exchange reserves” in the process. Increased outbound investment helps China export surplus capacity and makes Chinese products, especially equipment, more competitive internationally. In September 2014, the Ministry of Commerce simplified rules to make it easier for domestic companies to invest overseas. China’s outbound investment by non-financial firms hit $89,8-billion in the first 11 months of 2014. China drew $106,2-billion in foreign direct investment (FDI) in the first 11 months. Investment opportunities in Swaziland The Swaziland property market is currently creating commercial development that will see opportunities for residential and investing purposes. While Swaziland is one of the smallest countries in Africa, it is expected to attract foreign investment from all over the continent, and there is considerable interest from potential investors in neighbouring countries. This is according to Anthony McGuire, MD of Seeff Swaziland in Ezulwini, who says the Seeff Swaziland branch has only been operative for a couple of months, but since opening its doors it has headed sales in the commercial department for the entire Seeff group. Source: Property 24

to get tax from South Africans. “He’s not getting as much tax as he had expected, which will then force him to borrow money, meaning more debt accumulation for the country,” Roodt says. Because of the tight financial situation, Nene will also be forced to keep wage increments at a minimum, which would ultimately result in strikes. “The strikes will obviously have a negative effect on the country’s economy.” On the education front, Anthony Pierce of the National Professional

Teachers’ Association of SA (Naptosa), says he hopes more educators would be appointed in the province “to provide employment for qualified educators”. He hopes education MEC Peggy Nkonyeni will pursue this at a national level. Pierce hopes that programmes will be put in place for schools that have been identified as poor performers and that there will be no slowing down of the speed at which textbooks and stationery are delivered. Source: The Independent on Saturday

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marketing landscape ACKNOWLEDGMENT GAVIN MOFFAT

It’s the small things that count The Internet of Things is inevitable, and businesses need to prepare for it

ometimes it is the little things that count. In fact, in the future it will only be the little things that count. They will count everything - and they will count when it comes to how a business survives and thrives.

I am referring to the Internet of Things (IoT), a broad description for devices connected to the Internet. The example that is most commonly bandied about is a connected fridge that monitors when you have run out of milk and orders more. It can analyse the ingredients you have and search the Net for a recipe that it knows you will like. It’s an idea that most people can understand - but the IoT goes much deeper, and it is being seen by many business thinkers as the next big disruptor.

A pertinent example is Nest, a digital thermostat and smoke detector company that Google recently purchased for the princely sum of $3,2-billion. To quote the Harvard Business Review: “The Nest thermostat creates value by digitising the entire home-temperature-control process - from fuel (electricity) purchase to temperature setting to powering the heating, ventilation and air-conditioning system, and connecting it to Nest’s cloud data services.” This means that the thermostat aggregates its data in realtime, and can pass this information on not only to the power provider, but also back to the user to suggest the best time to save electricity or do it automatically if needed. It can reduce demand when electricity prices are highest and take advantage of low prices to send power to the plug points that are charging all of your devices. Clever. The IoT is expected to grow to 212-billion items by 2020. That’s a lot of devices connected to the Internet. Imagine the volume of information that will be created, transmitted, stored and used to improve business productivity and create new opportunities. Business will be fed data from practically every device within their own and their customers’ business. The insight that can be gleaned from this data is gargantuan in comparison with today’s shallow view. This should lead to closer relationships with customers - and a definite shift from product and service to a need to provide value, as commoditisation of both product and service are driven by the growth of the IoT. It all seems too far away though, as if it’s not really going to affect us, doesn’t it? What can we do right now? Read about it. Look at global best practice. See how brands like Nest are going to disrupt not only the $3-billion thermostat market, but the $60-trillion US energy sector. Look out for the plethora of stories about security of IoT devices that are about to roll our way. Figure out what data about customers will make your value proposition so much stronger. The Internet of Things is inevitable; we just need to get a handle on what will work for our customers.

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Vol 99 - February 2015

desktop tools

Essential desktop accessories Desktop tools are integral to the modern office environment

tidy desk belies a tidy mind. There are a number of desktop tools which streamline workflow while keeping things neat and efficient.

Desktop organisers Offered in a range of styles and colours to meet a variety of tasks, desktop organisers keep things in order. Circular or square in shape, desk organisers are made from steel, plastic or eco-friendly, recycled materials and bamboo. They are designed to hold pens, pencils and erasers, and organise smaller stationery items such as paper clips and

rubber bands. They can include tape dispensers and built-in clocks. Paper cubes These - and their refills come in plain white, pastel or vibrant colours for quick note making. The cubes are easily branded and work well as a corporate gift to keep a brand top of mind in a clientâ&#x20AC;&#x2122;s work environment. An alternate desktop solution is a reusable mini-whiteboard, which uses coloured markers to keep daily priorities in order. Monitor arms As the personal workspace becomes increasingly cluttered, one simple solution is a monitor arm. These nifty tools are key for an ergonomic working environment, promoting a healthy posture by ensuring that you donâ&#x20AC;&#x2122;t have to strain, reach, twist or turn when completing daily tasks. Monitor arms are easily adjusted to suit everyone. This is ideal for hotdesking, where different people work at the same desk during the day. By elevating the monitor above the desk, you gain more space to work or store things within easy reach. The monitor can also be pushed out of the way when not in use, or turned from landscape to portrait mode. Some arms have space for more than one monitor, or a notebook and a monitor. This multi-display configuration is ideal for collaboration. Most monitor arms come with some form of cable management, which routes cables under the arm to ensure a clutter-free work surface

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Vol 99 - February 2015

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desktop tools

Calculators

Paper clip holders Available in magnetic and non-magnetic variations, some paper clip holders offer non-slip bottoms. Not only do they keep these small items together, but they can also serve as decorative or gift items which personalise the workspace. Clipboards Clipboards keep stacks of documents grouped together and easy to write on. The hard board surface is ideal for onthe-move list checking and ticking. Large sizes feature heavy-duty steel and spring mechanisms. Letter trays Letter trays help organise the flow of documents that arrive on your desk. They come in single- or multitiers according to requirements, and can be open sided or have sliding drawers. Depending on whether merely functional or required to be decorative, they feature designs and materials that range from plastic to wood, wire mesh and pressed metal.

Calculators are electronic devices used to make mathematical calculations. They streamline work processes and provide efficiency in both office and educational environments. Modern, ergonomic designs have angled screens and soft rubber buttons. They come in a variety of colours and run on either batteries or mains. There are many different types of calculators. These include: Financial calculators These types of calculators are designed to do the computations needed in the world of finance and economics. They can be used for interest rate conversions, amortisation, the calculation of interest on loans and savings, and leasing. Printing calculators These calculators feed a roll of paper tape through an internal printer, providing a written record of all calculations being made. Printing calculators can print in two colours (usually red and black) for positive and negative value identification. Compact printing calculators allow users to print out results. They often feature large, easy-to-read displays and a quick lineper-second printout ratio. The more advanced versions also perform tax and exchange functions, as well as percentages and simplified cost and profit calculations. They are often used by retailers, bookkeepers and restaurateurs. Desktop printing calculators accommodate more function buttons than the compact models. They are faster and can provide additional information. Thermal calculators use a thermal printing process where heat is applied to special paper designed to react and change colours. The line-per-second printing speed is also more than double that of traditional printing models, but they cost more to operate. Scientific calculators These types of calculators are used primarily in the areas of science, mathematics, engineering and physics. Containing an entire screen, instead of just a display for a row of numbers, scientific calculators are capable of showing multiple calculations at once. They can be used to calculate sophisticated conversions, statistics, analysis and scientific data plotting, and are used by students, mathematicians, engineers and statisticians. Variable data is held in the calculatorâ&#x20AC;&#x2122;s memory, and can be retrieved at a later date.

Rolodexes and index cards Provide quick access to client or company contact information with a rolodex. These come in either a rotational format or an alphabetical flip-through design. Business card holder booklets store information within easy reach on a desk, keeping it neat and professional.

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Graphic calculators Also known as graphing calculators, these are a type of scientific calculator used by engineers and mathematicians. They provide a wide range (hundreds or even thousands) of functions, and can easily plot co-ordinates, graph, solve, sketch and perform complex statistics. They have high-resolution LCD displays for sharp, easy-to-read results. Graphing calculators perform so many functions that they are considered to be miniature computers. Some models even offer a camera in order to take pictures of items to be graphed. Programmable calculators These are types of graphic calculators which can hold large amounts of data for the storage of programs and formulas. They usually contain the functions found in other graphic calculators, but also let the user program functions, calculations and applications themselves. This functionality allows for a greater amount of control and logic to be applied when solving complex calculations. Vol 99 - February 2015

desktop tools Business card stands Public-facing staff need a professional way to display their names and positions. Personal business card display holders, or a professionally printed name plaque, can be customised or bought in ornate designs. Other signage available for the desktop includes no smoking signs, “closed” or “open” signs, or information signs such as “American Express accepted here”.

all shapes and sizes. It is important that the wrist rest is approximately the same thickness as the front of the keyboard. It should be comforable, easy to clean and cover a large surface area. Wrist supports are made of many different materials, including silicone and foam. Some supports contain a gel to mould perfectly to your wrist. Cable organisers Cable organisers come in the form of wire clips, clamps or sleeving. They are used for bundling desktop cables together, protecting them and keeping them neat. This is considered vital for health and safety best practice, as loose cables can be a hazard.

Diaries and desk pads Diaries and desk pads help office workers to plan and prepare for the day, month and year ahead. Colour coordinated and gold-embossed diaries look professional and can be used as branding tools. They are ideal corporate gifts. Copy holders These are practical for administrative staff needing to read or copy documents while working on computer. They attach to the desk or PC, or function as a standalone item. They offer vertical or horizontal rotation, line guides for easy place recognition and clips to hold documents in place. Box folders and book-ends These are great tools for organising thicker documents, files and magazines on a desk or countertop. Box folders are also segmented, enabling the user to organise documents into sections. They assist in keeping papers, catalogues and booklets in good condition while in daily use.

Docking stations and multi-chargers These handy devices allow for desktop entertainment and charging of multiple devices at once. Especially useful for mobile work environments, products on the market offer high-speed charging and multi-plug chargers. They are device agnostic and work in different environments, such as vehicles. They keep mobile workers connected at all times.

Computer stands These are essential for the correct positioning of the head and neck of staff working at their computers throughout the day. They ensure comfortable positioning of the body, boosting productivity. The computer screen can be lifted via an adjustable arm, while laptop tilts fit underneath the device to improve the angle of the screen and keyboard. iPad covers also provide an upright stand adjustment, allowing the device to be placed vertically on the desk. Wrist supports Staff that use a mouse all day will require support of the wrist and hand. These devices improve productivity and prevent repetitive strain injuries such as carpal tunnel syndrome. Wrist supports are specifically designed to prevent the wrist from bending back while typing or using a mouse. They have the additonal benefit of taking strain off the shoulders, reducing tension. Wrist supports come in www.shop-sa.co.za

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furniture

Whet your whistle From refrigerated refreshments to water coolers and coffee machines, we look at the best options for office hydration Refrigeration South Africa’s high temperatures require that adequate refrigeration is provided in the office canteen or break room. Ranging from standard refrigeration models to industrial size chill units, the latest technology offers many advances in product delivery. When choosing the best solution for office use, the following aspects should be considered: Style Do you need a top freezer, bottom freezer or side-by-side fridge (requiring less clearance to open the doors)? Today’s easy-care exteriors come in glass or stainless steel, with recessed handles. For heavy use, look for steel-reinforced hinges to support door storage. For power saving, consider interior LED lighting and clear crystalline shelves and drawers to showcase the food inside. Anti-bacterial interior coatings will help to keep staff leftovers germ-free. “Spillproof” shelving ensures leakages don’t drip throughout the entire fridge.

Water coolers

A convenient appliance for the office, a water cooler can feature either a filtration system or clean water in a replaceable reservoir or bottle. Some models also provide an accompanying hot water option, and though not quite boiling temperature, they’re handy for making hot chocolate or a quick cup of tea. One feature to look out for is a stainless steel water reservoir that will eliminate the plastic taste often associated with bottled water. For convenience, consider that staff may want to fill personal water bottles or tall glasses, so there should be adequate spacing between the drip tray and tap nozzle. When deciding on a branded dispenser, it is essential to choose a company

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Size and capacity Consider the type of storage required. Cabinets and compartments provide sectional climate controls that minimise temperature fluctuations this saves on energy and keeps a variety of foods fresher for longer - especially useful for a break room environment which sees frequent door opening by office staff. Designer features These can include features such as built-in wine racks or deodoriser compartments. Some fridges offer vacuum sealing, while others offer advanced defrosting features designed to help eliminate freezer burn. Some have blast chillers capable of making a warm can of cool drink ice cold in less than five minutes, and others features built-in carbonators. Some refrigeration units even have touchscreens and WiFi capability, enabling you to track consumption. Essential to design is a low noise output and power saving capabilities.

that provides after-sales cleaning and maintenance services.

Coffee machines Coffee is a firm favourite in the office and companies will need to consider “office capacity” machines. Offering espresso or cappuccino at a touch of the button, with a built-in LCD display to provide clear information for users, these machines can be programmed to automatically switch on. Varieties include ready-ground coffee or beans (with an adjustable grinding function); bean-to-cup dispensers which only grind coffee when a selection is made; and instant coffee. A good quality machine will allow for

any combination and coffee strength to be set. Table top machines are compact, attractive and capable of serving up to 120 cups a day (generally for use in an office of up to 60 people). Consider “free” coffee machines where all the consumables must be bought from the supplier company; a rental fee coffee machine where consumables can be bought from anywhere; or a cost-per-cup coffee dispensing machine. Identify the number of daily cups the office staff will require; the type of coffee preferred; whether or not there is a built-in milk frother; and the type of cup preferred (ceramic or disposable paper cups). Essential to any purchase is maintaining the unit with the required cleaning, care and servicing.

Vol 99 - February 2015

FM XPO FACILITIES MANAGEMENT

2015

Incorporating

OFFICE MANAGEMENT

INDABA

03-04 June 2015 | Gallagher Convention Centre | Johannesburg

Reach Key Decision Makers The Easy Way! 80% of companies agree that face-to-face delivers better ROI than other media *source: www.easyfairs.com

WHY SHOULD YOU EXHIBIT? Perfect platform to promote your latest products and services Reach a large audience of decision makers in one room Source new products by meeting new suppliers Find helpful solutions to bring back to the workplace Sell your products or services directly to people with buying power Raise your profile and awareness in the competitive office management market For more information or to book a stand: www.fmexo.org | info@fmexpo.org | Office: +27 (0)11 781 5970 FM expo is excited to announce that My Office publication is now our media partner

Shop-SA members: Receive a 10% discount when booking a stand at the Ofﬁce Management Indaba

IT focus ACKNOWLEDGMENT IT-Online

Data connectivity and mobility Mobile business intelligence is an essential element in your IT strategy, providing business-critical data to improve the decision-making process for employees at all levels of the company

he current information and communication technology (ICT) market, which has witnessed an explosion in smartphone and tablet onboarding, is influencing the way we do business.

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With the proliferation of bring your own device (BYOD) and the emergence of cloud computing, we are seeing increased connectivity making workforces far more mobile and flexible. This has allowed businesses to distribute information far more easily to a much broader audience. This

“always on, always connected” technology is crucial for increasing productivity and efficiency within a company to achieve a competitive advantage. South Africa’s Internet connectivity and broadband market has also reached increased levels of maturity, with more Vol 99 - February 2015

IT focus

terrestrial bandwidth availability. New wireless broadband technologies are emerging in line with the rise of tablets and smartphones, enabling even greater penetration. Enterprise mobility compresses the distance between individuals and the organisation. Companies can choose to extend just a few services to mobile users, or enable hundreds of different applications depending on its size. New users can be added as needed, and certain permissions and licenses more easily administered. For instance, freelancers and consultants can be onboarded with expiry policies relating to data and software licenses. This helps the organisation to keep control over one of its most valued assets – its data. But the biggest advantage of true mobility is that the organisation can react to customers with greater agility and innovation, in order to bring new services to market, and to maintain closer relationships in realtime. This also gives rise to the concept of “zerodistance” between the organisation and its customers. The rise of mobility has also meant that the security aspect has grown in importance. For that reason, some companies have implemented mobile device management as a response to security concerns. True mobility means providing employees and business associates with always-on access to information and business communication tools. For true mobility to be enabled, four key aspects are required: Architecture Services are hosted in the cloud and can be accessed by all mobile devices, irrespective of operating system, screen size or age. These devices are managed by simple and secure authentication policies. Device management In order to better manage the BYOD landscape, shift device ownership to the employee by subsidising part of the costs and encouraging them to invest in a powerful, flexible smartphone, tablet or laptop that they can use both personally and professionally. This will relieve you of www.shop-sa.co.za

having to manage the devices, removes weighty depreciating assets from the balance sheet, and allows you to focus more on the strategic delivery of enterprise services to the users. Applications Select the most appropriate core enterprise services – such as ERP and CRM tools – that need to be extended to remote workers. These core features are then supplemented with the provisioning of the productivity tools that go hand-in-hand – such as instant messaging, e-mail, presence, file sharing, intranets and VoIP. Offline capabilities Offline working allows selected users to store data on their devices, which is then managed under an enterprise mobility management suite to mitigate security risks. This essentially creates a separate compartment where all corporate data is stored, allowing for the selective wipe of corporate data in the case of theft or loss, or when the employee is leaving the organisation. The trend towards hosted VoIP and PBX solutions is another area where connectivity is changing the business world, enabling organisations to take advantage of advanced voice services without the need to purchase expensive switchboard and PBX equipment. Distance learning within organisations can be enhanced using video, allowing experienced leaders and managers to transfer knowledge to wider employee or client audiences. Digital learning content, recorded lectures and video streaming enhance the enterprise training experience and transfer of knowledge within an enterprise. The scope and nature of business applications are growing in complexity. Connectivity channels are expanding and becoming more sophisticated. The sheer bulk of content delivered via company networks is rising. The result: an ever-increasing demand for bandwidth – which makes optimal use of the available capacity a nonnegotiable, but one which affords SMEs accessibility to take advantage of enterprise-grade technology at an affordable price.

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how to sell

Drilling down for bottom-line results Gaining the most profitability from your customer base requires a close look at each client’s portfolio, to deliver on a well-defined service and product strategy

any companies today still approach their client base with a “one size fits all” mindset when it comes to their supply chain processes and policies, over-serving some customers and underserving others.

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Analysing the profit profiles of both your customers and products will help you to custom-build a more profitable supply chain strategy for each client, thereby increasing the overall profitability of their individual portfolios. In order to do so, you will need to consider the following: Understand your products Whether you are selling stationery, automation, Jan/San or furniture – or

all of the above - you will need to understand exactly which products give you the most profit, are bestsellers, give a boost to another sale, or are losing traction with customers. In a competitive market, this knowledge will help identify which products you should be promoting. Use your CRM system to help you make your business decisions, highlight past behaviours and generate Vol 99 - February 2015

how to sell

return sales in similar product lines. Your sales reports will show you which products are giving you the best margins, allowing you to further maximise your profits by finding where they can dovetail with other bestselling products. For example, who has purchased a mop but no cleaning fluid in the past month? While the mop itself may not deliver on the best margins, cleaning fluid can. Sales reports that deliver demand and cost-to-serve analysis can help sales people to crosssell additional product lines or undercut your competitors on a lower cost item, since you are able to regain the profit from the second sale.

Did you know? Cost-to-serve analysis calculates the profitability of products, customers and routes to market, and provides a fact-based focus for decision making on service mix and operational changes for each customer.

Technology will also help in scrutinising the different market segments and identify where to put your focus. It might tell you that paper towels, facial tissue and toilet tissue are still the leading seller in the Jan/San category, and that bin liners are the next hottest selling item, along with hard floor chemicals, cleaners and degreasers. By understanding both your customers and your product combinations, you can identify which are winners and which are losers, and then structure your supply chain policies so that some or all of the losers are turned into winners. For example, a stationery supplier which provides the same one-day lead time for both A customers and D customers may want to change the policy to three days for the D customers. This would move the inventory buffer point upstream in the supply chain, reducing overall inventory. The upstream buffer would hold a larger pool of inventory, thus increasing the odds that downstream demand will be satisfied with the exact product required. This change may have the effect of turning D customers into B customers. www.shop-sa.co.za

Repeat versus new customers It is a well-known fact that it costs seven times more to grow a new customer than to retain an existing one. For the majority of businesses that see recurring revenue, these existing customers don’t just fuel growth - they represent all of the business’ profits. With customer expectations higher today than ever before, the client also knows they have a choice to move over to a competitor if you don’t deliver. The simple 80/20 principle will serve you best here in identifying your most profitable customers, instead of wasting efforts in chasing new customers. Identify which of your customers generate 80% of your sales. This will generally be about 20% of your current customer base. This will also prove a strategy for SMEs facing competition from the big-box stores which win over those customers who are price shopping. By differentiating yourself from the box-movers by providing value on the back-end of purchases, you can woo back price-conscious end-users. Ensure your focus is on retaining customers by identifying which need re-igniting, along with strategies to cross-sell, upsell and link-sell to your customer base. In order to speed up your sales process, have a slightly different script for your different types of prospects which focuses on their problems. Then spend time making them feel special enough to become loyal to you. Ensure your service levels are excellent and your sales follow that up. People don’t buy products, they buy solutions. People also buy from people - so make your contact personal and build their trust. The happier and more valued your current customer base feels, the more likely they will make repeat purchases and increase spend with you and not your competitor. Be switched on, all the time Use today’s technology tools to boost productivity and leverage it in order to simplify operations and improve service levels while simultaneously reducing internal costs. Cloud-based tools will ensure you stay connected

to customer data, accounts, price lists and current stock levels, and will streamline communication and other processes, such as document revisions, so the team has more time to sell. Most importantly, all data will be backed up all the time. The best way to handle an economic downturn is to sell your way out of it, so hire more sales staff to recoup lost margins and let them hit the road to win more business. While your investment in technology will streamline your processes and productivity, your investment in human capital is the best asset with which to create revenue. With mobile employees backed by the cloud, you can save money by increasing efficiency, decreasing traveling time and shortening the sales cycle. At any chosen moment, a sales rep is able to see what orders a client placed last year, what stock has been delivered and instantly identify what the customer bought this year compared to last year. By placing your CRM in the cloud, you are afforded better scalability without time-consuming updates and licensing issues, or loss of data due to power outages. For SMEs, the cloud often ensures more security than they might have on their current IT systems. With big data the new watchword, you will need to adapt to these new technologies in order to boost your business decisions. If you think it is not for you, consider Amazon. They were one of the first companies to adopt business intelligence to analyse their customers’ buying behaviour through big data. Social media can also assist in identifying what the market feels about your company, and highlight issues with other suppliers. In addition, it can help you “read” your crowd by highlighting which companies may be interested in your products. Today’s technology offers solutions such as e-commerce, back-office automation, delivery optimisation and Internet purchasing, and will empower you to handle more business and serve a greater number of customers using fewer resources. Without the right technology, you will be left behind.

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industry news

Kalahari.com is to be discontinued as the business is folded into takealot.com after a merger deal was given the goahead recently. According to takealot co-CEO Kim Reid, the Kalahari Web site will continue to operate in the short-term as normal until it is integrated into takealot. This is following the green light given by the competition commission for the Kalahari-takealot deal, on condition that no more than 200 jobs are cut. Reid says the US investment firm Tiger Global Management will have an approximate 41% stake in the merged businesses, with media company Naspers having an equal stake to that of Tiger Global Management; and management and shareholders will own the remaining stake of the merged unit. Reid will remain co-CEO of takealot, along with co-CEO Willem van Biljon. Reid says the deal becomes effective on 1 February 2015, and will close on 23 February 2015 following accounting procedures. “We’ll continue to manage and run the businesses separately for a period of time which is as of yet undetermined,” says Reid. “And at a stage, we will then consolidate the businesses completely under the takealot brand. There won’t be a Kalahari brand anymore. It will be purely a takealot brand, and we’ll use the takealot platform and systems to run the new merged business.” Reid says reasons for the merger include giving the e-commerce business more scale and supply influence; using takealot’s self-developed technology which costs less than Kalahari’s platform; making use of delivery

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infrastructure through Mr Delivery; the consolidation of warehouses; and accessing a bigger customer base. Reid adds that takealot plans on tapping into the country’s total consumer retail market. “The fantastic part about it is there’s an R800-billion consumer retail market in South Africa today, and that’s what we’re growing into. So, we’re not creating a new market; we’re basically feeding off that existing retail market,” he says. “We’re positive about the e-commerce environment. We think there’s a great opportunity, but we also think that to get to that opportunity, this merger was necessary,” he says. “Both takealot and Kalahari customers should continue to operate as they normally would. There will be no initial changes to any of the sites in the short-term. If there are changes going forward, we’ll communicate those timeously,” Reid says. A previous joint statement from Kalahari and takealot in October 2014 says that online retail accounts for less than 1,5% of the market in South Africa, compared to markets such as the US and UK where as much as 14% of consumer goods are purchased online. However, Internet use in South Africa is growing as World Bank figures show that 48,9% of SA’s 50-million population had access to the Internet in 2013 - a figure that dramatically increased from just 24% in 2010. Moreover, World Wide Worx MD Arthur Goldstuck says that the size of South Africa’s e-commerce market could be pegged at R4,4-billion for 2013. Source - www.fin24.co.za

Edcon Holdings needs debt overhaul South Africa’s biggest non-food retailer, Edcon Holdings, owned by Bain Capital Partners since 2007, is struggling with rising interest costs and waning financing opportunities as high inflation and unemployment of more than 25% hurt consumer spending. In November 2014 it reported a loss of R1,1-billion in the six months through 27 September, and owes almost R2billion rand in debt payments according to data compiled by Bloomberg. “This year’s interest payments are a strain on the balance sheet. The general consensus in the market is that the balance sheet isn’t sustainable,” says Conrad Wood, head of fixed income at Momentum Asset Management. Approvals for shoppers wanting to buy on credit at Edcon’s stores have fallen by about 50% since Barclays took over the retailer’s lending facility in 2012. Efforts to find a second provider of credit have been unsuccessful. Debt was 8,2 times earnings before interest, taxes, depreciation and amortisation in the fiscal second quarter through September, compared with 6,7 times a year earlier, the company’s figures show. “Edcon is not facing imminent refinancing issues as its closest maturing bond is April 2016,” says Bronwyn Blood, a money manager at Cape Townbased Cadiz Asset Management “Its longer-dated 2019 security indicates that its current capital structure is not viable and the company would need to look at some form of balancesheet restructuring aimed at reducing debt levels.” Vol 99 - February 2015

arts & craft

Get crafty with

colour

Create vibrant and imaginative crafts in all the colours of the rainbow

veryone loves using colour to express their creativity. This can be done with a variety of media in colours too numerous to count. And with Valentine’s Day and Easter just around the corner, what better time to stock-up on a full range of colourful craft items?

Wax comes in the form of crayons. It can also be melted down to make craft items, candles and decorative objects, such as props for school plays. Paint is either water- or oil-based. It can also be bought in powdered form, and mixed in its dry form to colour sand for use in jar layers, as a surface for vases and to be mixed in with resin moulds. Pastels come in vibrant colours and are smooth in texture. They are available in soft (chalk-based) and oil (oil-based) types. Oil-based pastels can be blended with turpentine and different types of oils, such as linseed oil, for different effects. A water colour pencil drawing allows you to experiment with water colour techniques slowly and with more control than a paint brush.

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Brilliantly coloured ranges of waterresistant inks can be used with a brush, dip pen, technical pen or airbrush. They can also be used to create transparent washes or diluted colour layering. Stained glass window colours allow crafters to beautify glass by changing the colour of the light reflected through it. Decoupage involves decorating an object by gluing cut-outs of coloured paper in combination with special paint effects or even gold leaf. The cut-outs are layered and varnished over and over again, to achieve an 3D look. Colourful origami birds folded from patterned paper create a light, spinning mobile for baby’s room. Tissue and crepe paper can be used crumpled, glued flat, crafted into hanging decorations and piñatas, or manipulated with water drops to stain its colour in creative art techniques. Thicker papers and card in colours ranging from neon and florescent to pastel can be cut, punched and layered to create 3D designs, shapes and sculptures for school projects. Colourful sticky tapes, ribbons, wools and raffia can add not only colour to crafts, but texture too. Wool and cotton twine can be braided, woven, crocheted or

knitted into art, such as the latest trend in hand-sewn patterning on wedding dresses, designs and family crests on bespoke furniture upholstery. It can also add relief to oil paintings. Raffia not only binds objects together, but can be used for a three-dimensional effect, such as hair. Glitter glue is another quick way to add colour to crafts. Beading embellishments offer a way to customise almost any item, whether it’s furniture, clothing, purses, cloth books, accessories or jewellery. Stick on diamante stones, glass pebbles, glitter and colour pom-poms add glamour to felt and fabrics. Stickers, decals, frames and stamps provide colour themes and personalised messages in greeting cards, projects and scrapbooking albums. Coloured chalks provide temporary art works on pavements and chalkboard walls. Plasticine offers a variation of modelling clay to get young minds thinking in 3D. Coloured foils provide vivid backgrounds to projects, add highlights to crafts, or wrap gifts or flower posies in an artistic way. We will be looking at a selection of these techniques in more detail in forthcoming issues.

recycling resources ACKNOWLEDGMENT www.wikipedia.org. ewasa.org, erecycling.co.za

Waste not want not One of the fastest growing waste streams is e-waste, which includes anything that runs on electricity. Follow these tips to ensure your part in responsible recycling

omputer and electronics (e-waste) recycling is the complete deconstruction of devices in order to reuse the materials, and cut down on having to extract more raw materials from the environment for new components.

According to the non-profit organisation e-Waste Association of South Africa (eWASA), which works with manufacturers, vendors and e-waste

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handlers, global figures predict that the average person produces roughly 12kg of e-waste annually. Only 10% to 15% of this is recycled worldwide, with the remaining 85% sent to landfills or incinerated. Lead, mercury and other materials found in e-waste can leach into the soil and contaminate groundwater when dumped in landfill sites. At South African recycling facilities, electrical products are dismantled so that their various component materials, such as precious metals including gold, indium, palladium, ferrous metals and plastics, may be reclaimed and can reduce the costs of constructing new systems. Cathode ray tube monitors can be ground into sand and used in

the production of faux marble products. The plastics can be used to build park benches and street signs and the aluminium can be melted down for use in the automotive industry. The Department of Environmental Affairs has a National Waste Management Strategy to effectively implement the National Waste Management Act of 2009, which defines the formulation of Industry Waste Management Plans for all waste categories - including Waste Electrical and Electronic Equipment (WEEE). It states that any person in any position causing harm to the environment and failing to comply with the Waste Act could be fined R10-million, sentenced to a jail term, or receive both penalties for their transgressions. Vol 99 - February 2015

recycling resources Consumer recycling options consists of sale, donating computers to organisations in need, sending devices directly back to their original manufacturers, or getting components to a convenient recycler or refurbisher. Manufacturers often offer a free replacement service when purchasing a new PC. HP has recycled computer and printer hardware since 1987, and continues to do so in 73 countries worldwide. In addition to the millions of products that they recycle, they collect approximately 2,5-million hardware products each year that are refurbished or resold. HP only recycles products that cannot be reused. More than 75% of HP ink cartridges and 24% of HP LaserJet toner cartridges are now manufactured with “closed loop” recycled plastic within their remanufacturing programmes. As well as giving IT hardware, such as servers, storage and networking products, a new lease of life, it reduces the environmental impacts of disposal. Dell Computers and Apple - which has partnered with Dataserv in South Africa to create a free recycling service - also take back old products when a new one is purchased. Both refurbish and resell their own computers with a one-year warranty. Samsung Electronics South Africa has partnered with Makro and Desco in an effort to combine resources and expertise to create a joint recycling programme which accepts items such as mobile phones, IT equipment, entertainment electronics and household appliances. Lexmark has implemented the Lexmark Cartridge Collection Program to encourage consumers to recycle their empty Lexmark cartridges. Designed to help ensure that empty print cartridges are properly recovered, reused or recycled, the service is free to the consumer and easy to use. South Africa’s many e-waste recycling companies are able to collect unwanted equipment from businesses, wipe the data clean from the systems, and provide an estimate of the product’s remaining value. For unwanted items that still have value, these firms buy the excess IT hardware and sell refurbished products. To ensure that e-waste is treated, processed and recycled responsibly, businesses must ensure that they work with eWASA stakeholders and interested parties in the collection of www.shop-sa.co.za

e-waste. Such companies can perform on-site asset tag recording of all equipment collected. A customisable spreadsheet is then created for the customer, detailing serial numbers and asset tag numbers. An E-Waste Compliancy Certificate is issued once the collection is completed, in order to prove that the customer is recycling their electronic waste correctly. Fluorescent tubes are also listed as hazardous waste and require environmentally responsible and safe disposal. One fluorescent tube contains enough mercury to contaminate 30 000 litres of water. Companies such as Oricol Environmental Services transport used tubes to their certified H:H (High Hazardous) facility where they are vacuumed to remove the mercury, crushed and taken for safe disposal. Used lead acid batteries (nonrechargeable) also need to be disposed of responsibly as its sulphur content, when released into the environment, creates health side-effects in humans which includes liver and kidney damage, heart damage, and eye and throat irritation. Rechargeable batteries, on the other hand, are recyclable and last longer than ordinary batteries, making the purchase of these batteries the responsible choice. With structures in place to facilitate the process of e-waste collection and processing in a safe and hassle-free manner, companies and consumers are being called to step up and take responsibility for reducing their carbon footprint, turning waste into a resource, and transforming business into a culture of excellence.

Did you know? A typical computer monitor can contain more than 6% lead by weight, much of which is in the lead glass of the cathode ray tube (CRT). A typical 15inch computer monitor may contain 1kg of lead, but other monitors have been estimated to have up to 4kg of lead. Circuit boards contain considerable quantities of lead-tin solders that are more likely to leach into groundwater or create air pollution due to incineration.

Did you know? About 70% of South Africa’s e-waste is considered to be in storage, most of which is thought to be held by the government. This represents about 10 000 to 20 000 tonnes of e-waste, which is expected to double in 10 years’ time to between 30 000 and 40 000 tonnes. Corporate and government clients need to ensure safe disposal of their equipment under the ISO 14000 requirement. As an eWASA member, you can offer this service to your clients through their approved e-waste handler network.

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retail savvy ACKNOWLEDGMENT www.scandisplay.co.za; www.charapak.co.uk

Punting your point of sale

wide variety of products are available on the market for both marketing manufacturers and store owners wishing to make the most of their retail space. They can range from banner displays featuring product information to counter-top displays, graphic and electronic racking labels, standalone floor units, pop-up stands and product displays which offer consumers the opportunity to test products and take up special offers or bulk deals.

Display units ensure products are more visible to the retail customer; are valuable in promoting special offers; and are effective in differentiating competing product offerings on display. In transit A wide range of materials are used in the construction of display units that cater for a variety of different functions. Constructed of light material that is easy to both transport and erect, materials such as nylon, plastic, PVC and polyurethane are extensively used in the manufacture of mobile merchandising

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Leveraging point of sale and merchandising display opportunities will help you to make the most of your retail space units. Their hard-wearing capabilities makes them suited to high traffic areas, such as supermarkets, and may even be weather resistant for use outdoors. These units might also feature audio visual elements that further increase their visibility and appeal to potential customers. The design of the display material and the merchandise being promoted should match the signage and the type of customer you are appealing to, such as modern, young adult, urban, upscale or child-friendly. It will also need to be low maintenance and durable enough in construction to withstand multiple moves in order to get the best return on your investment. The latest point of sale merchandising units feature design solutions that can be easily broken down and set up again in a very short period of time for road shows, marketing events or calendar events such as backto-school season. These display stands are portable, lightweight and modular in design, and can be reused as and when new products are launched. Pop-up banners come complete with graphics, neon lights and design features and can be installed in under 15 minutes. They work well for the display of logos or to place emphasis on a particular product. Easy to transport and taking up very little space, they are also an affordable option that makes investing in two or more units easy.

Displays at till points are intended to draw customers’ attention and boost sales. Your point of sale display must: • Be bold and command attention; • Match your product theme; • Feature benefits and a call to action; • Show the product in use or provide a how-to-use graphic; • Include add-ons such as similar products in the same line for upselling; • Include a brochure or flyers so customers can take information away with them; and • Be interactive featuring QR codes or a video sales pitch or touchscreen. Long term Fixtures constructed of wood, acrylic, laminate and glass finishes offer certain advantages and disadvantages, relative to maintenance, weight and the style they convey. They must also be custom designed and fitted to the width and layout of the individual stores. Customers must be able to walk freely past or around the unit. Semi-permanent display stands, such as shelves, tiers and floor standing display units (FSDUs), are an economical way of promoting sales of greeting cards, DVDs and books. They can be used for many other applications, including both short- and long-term promotions. The Vol 99 - February 2015

retail savvy larger, upright units provide the best opportunity for branding and product communication. Dump bins and cell units featuring litho-printed graphic panels are the most inexpensive way of driving â&#x20AC;&#x153;reactionaryâ&#x20AC;? promotional sales, especially when positioned tactically. Adjustable shelving provides the best space saving and is versatile, accommodating many different products for display while allowing the store owners to change displays and keep the store looking fresh and interesting. Castors also make rearranging a store layout easier, while locks that secure merchandise help with theft control. To add ambiance and draw attention to high value items, display fixtures with built-in lighting work best. Presentation cases usually form the focal point of a showroom and allow potential customers to view high-end products on display, while maintaining retail security measures. Counter top displays Retail-ready packaging (RRP) provided by the manufacturer sees a product already supplied in a box or display unit that can be placed directly on a shelf or the shop floor without being unpacked. Specially designed to help retailers manage their stores with greater ease, RRP combines minimal handling and quick replenishment of the product along with an attractive display. Fabricated from printed corrugated board, acrylic, sheet metal, steel wire and vacuum formed plastic, the choice of material is often dictated by the length of time the display unit will be in store. Corrugated cardboard packaging is more suited to short-term promotional counter display units and is the most space efficient form of transportation packaging, as it is easily packed flat before and after use. A typical corrugated packaging box with a packed volume of 63 000 cubic centimetres will fold flat to about 8 000 cubic centimetres, making for a space saving of over 85%. Counter top units are ideal for placement on counters adjacent to tills. These drive impulse buying and point of sale business in an inexpensive way. Often featuring a variety of designs that include inner platforms and dividers, they can be entirely printed in high quality litho graphics and offer the advantage of being fully recyclable.

walls, these display systems offer the benefit of being easy to erect while creating a professional setting that will quickly and effectively display a product or service. Panel and frame systems commonly used in the exhibition centre environment usually require assembly by contractors approved by show management. Standalone shopping kiosks have benefited from new material developments and are easier to erect, lighter and more visually attractive. They offer the benefit of security features that prevent theft of products. Pop-up banner walls are a quick and useful way of creating a professional setting for an exhibition. Featuring a graphic wall of a companyâ&#x20AC;&#x2122;s feature product, brand or service, it can double as an ideal backdrop for presentations, seminars, conferences, retail outlets and reception areas. Featuring a foldable frame that pops up easily, channel bars provide stability after the frame is assembled. Quickly broken down and reassembled, they are easy to transport in a wheeled case and have an array of features, such as curved walls, magnetic strips for halogen lights, fabric display panels with high colour resolution, shelving and other technologically savvy features to grow awareness and attract new clients. Brochure stands are necessary addition at any show or exhibition as sales staff cannot interact with every visitor passing the stand. They ensure that sales material is displayed in a professional manner.

TIP

Ask suppliers if they offer professional design services should you need design work done on your behalf. Before deciding, look at the availability of their design inventory, the ordering lead time, warranty, delivery and their installation services.

Modular stands From trade show exhibition stands to shopping kiosks and pop-up banner www.shop-sa.co.za

my office magazine

sanitation solutions ACKNOWLEDGMENT www.supercare.co.za, elitecleaning.co.za, contractcleaningsrvs.co.za

Complete sanitation solutions Businesses are increasingly looking to protect their assets and staff, and extend the lifespan of their facilities

leaning remains an important function for any enterprise when it comes to protecting the health and productivity of large numbers of staff working in close proximity to one another.

It is also important when ensuring the health and safety of visitors to public facilities where shared bathrooms, common rooms and canteens can quickly become unhygienic and lead to the spread of hepatitis b, herpes virus, staphylococcus, streptococcus, e-coli and salmonella. Increasingly, businesses are looking to outsourced contract cleaning services to manage this obligation, rather than having to manage the many sectors associated with cleaning themselves. Every building will have different needs, from universities and showrooms

my office magazine

to hotels and retail stores. Services may range from deep cleaning to fire and flood damage, waste reduction, recycling, green cleaning, an on-going or once-off service, or hazard-focused commercial cleaning requirements. Contracted services allow management to allocate in advance a portion of the budget towards a single source provider of commercial cleaning services, either as a one-time service call or as an on-going maintenance programme throughout the year. Using a reliable cleaning company enables an enterprise to focus on its core business and minimise in-house human resource management. It offers significant financial savings within specified service level agreements that work within the most efficient cleaning approach. They can also assist in reducing unnecessary costs, since most have their own purchasing agreements in place that allow for the use of the best supplies and equipment at the lowest cost, which is passed onto the customer. The client no longer has to look to purchasing equipment, chemicals or supplies; instead, contract

companies provide an on-going supply of toilet tissues, hand soap, detergents and associated hygiene and cleaning products required by the company. More importantly, specialised services can offer green cleaning services and eco-friendly chemicals where there is no on-site mixing or storing of hazardous chemicals and materials; and which can strengthen both the companyâ&#x20AC;&#x2122;s public reputation and its bottom line. Most companies that provide a cleaning service will offer on-site supervision, inspections, record keeping, reporting and compliance to health and safety regulations, as well as providing the expertise to address any problems that may arise relating to the cleaning of the business. With trained staff and experienced managers and supervisors, as well as commitment to ethical and professional conduct by all of their cleaning staff, contracted services make a good first impression. A neat, clean and professional environment will prove productive to all employees and customers who walk through the doors.

Vol 99 - February 2015

jan san

Office tuck on tap Providing employees with in-house refreshments can be beneficial to business

n-house vending machines and refreshment kiosks in the office allow employees to snack without having to leave the premises. This has obvious benefits for a company, growing their revenue stream while improving employee productivity.

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Although most office kitchens and canteens provide a kettle, urn or coffee machine, vending machines dispense ready-made coffee, canned cool drinks, bottled water and snacks. The combined beverage and confectionery vending sector is one of the fastest developing in the market, with

www.parrotproducts.biz

an annual growth rate of 12% to 15%. Suppliers looking to provide an additional vending service to businesses in their area can see a return on investment of approximately 40% per annum on the cash purchase of a standalone machine. According to P.K. Vending, on average one machine makes a profit of around R1 501 per month, adding up to R18 000 profit over the year. Outright purchase of a basic water, coffee or cool drink vending machine starts at R6 500 and increases to R25 000 for larger size, combination vending machines. The Coffee Co offer coffee machine rental agreements from 36 to 60 months, while Frontier Coffee provides short-term rentals for conferences and events.

www.chafrica.co.za

South Africa’s educational institutions have a very low number of drinking water facilities in place for both students and teachers. This perpetuates bad habits and dehydration in growing children. Vending machines can play a significant role in this space. Benefits of a vending machine include: • Cost savings on portion control; • Elimination of theft (even the sugar is in the machine); • The 24/7 availability of coffee and other drinks; and • Simplicity of operations. Staff hydration is just a push button away, and pause areas remain clean and hygienic.

www.silveray.co.za

www.redfern.co.za

email: sales@redfern.co.za

THE LABEL SPECIALIST Stick with the best!

www.koloksa.co.za

www.nikki.co.za

www.hortors.co.za

www.rexelsa.co.za

www.interstat.co.za

www.kmp.co.za

www.towerproducts.co.za

www.penflex.co.za

www.treeline.co.za

eco news

Smart moves with green solutions Businesses working towards a greener future Mpuma Waste Buy-Back Centre The Mpuma Waste Buy-Back Centre - a co-operative which focuses on collecting, sorting, weighing and selling reclaimable waste for the benefit of the environment - was recently relaunched. This was made possible through a collaborative effort by BHP Billiton Energy Coal South Africa (BECSA), the eMalahleni Local Municipality and the Department of Environmental Affairs. “We invested close to R1-million and the re-launch marks a new beginning for Mpuma Waste Buy-Back Centre, which now has a completed office block and a bigger working area which will increase production volumes from 13 000 to approximately 35 000 tonnes per month,” BECSA asset president, Jon Evans, says. In 2011, according to the Department of Environmental Affairs, South Africans generated more than 108-million tonnes of waste per year, of which only 10% is recycled. Evans says given the great potential for growth for recycling, BECSA was proud of its partnership with the Department, eMalahleni Municipality and the management of the Mpuma Waste Centre, situated in eMalahleni. “It is through this kind of collaboration that we have managed to make a critical contribution to reducing illegal dumping, promoting a cleaner environment, reducing landfill costs and supporting government policies on environment, conservation and waste management.”

Eskom eta Awards The Eskom eta Awards have been recognising and rewarding excellence in energy efficiency. This year the standard of entries shows that energy efficiency and the green movement are no longer just the preserve of environmentalists. It has entered the mainstream and - most importantly - it makes business sense. The awards encourage entries across a variety of spectrums, including the commercial, industrial, residential, innovation and youth sectors. This year entries were accepted in eight categories and the winner of each category received a cash prize of R30 000, and the runners-up R5 000 each. As usual the quality of entries didn’t disappoint, with some truly astonishing innovations being presented to the panel of judges. Impressive submissions this year ranged from a carbon monoxide ventilation system to energy leadership programmes and individuals who survive off the grid. For more information, and to see the winners, visit www.eta-awards.co.za.

eco news

Samsung has announced a customised television solution for South Africa’s current energy challenges and problematic electricity supply. “In response to this, Samsung recently introduced ‘Multi Power TV’, which provides consumers in South Africa with a stable TV viewing experience, even when there is an unstable supply of electricity,” says Ansgar Pabst, business lead for TV/AV at Samsung Electronics SA. With this product, consumers are now able to enjoy uninterrupted TV viewing by simultaneously being linked to both an AC (alternating current) power source from a common house outlet, and a DC (direct current) power source through an alternative energy source. Multi Power TV also has the highest level of energy efficiency to maximise the effectiveness of power usage.

In many areas, outages are regular occurrences that can be made worse by frequent lightning and signigicant voltage variation. This led to the development of Surge Safe TV, which forms an integral part of Samsung’s portfolio. This feature enables TVs to undergo power outages and over-voltage up to 500 volts, as well as withstand lightning of up to eight kilovolts. Triple Protector was also developed by Samsung over two years ago, and applied to its entire line of TV models in South Africa. This function allows the device to endure not only voltage changes and frequent lightning, but also the high humidity that is experienced during the rainy season. With Triple Protector, users can continue to watch TV in spite of heat of up to 60°C and damp air with around 90% humidity.

crime alert

Malicious software: Fighting infection Last month we looked at the different kinds of malware. This month we focus on how you can protect yourself from being infected

f you own a device that accesses the Internet, it’s essential that you guard against threats. There are three main ways to protect yourself from malware: antivirus; firewalls; and anti-spyware.

Antivirus An antitivirus is a type of software program that helps you to protect your device against malware such as viruses, worms and Trojans. Antiviruses work by scanning files and processes on your device, and either preventing malware from being installed on it or identifying malware that exists on it. Modern antivirus programs offer realtime protection, checking files at load and read times – that is, when a file is accessed, loaded or downloaded. When it discovers malware, it is able to remove it. Antivirus software seldom takes autonomous action. When malware is detected, the user is notified and can choose to clean, quarantine or remove the file. However, it is important to note that no antivirus software can detect all possible malware. Antivirus software requires regular updating so that its

GOLD SPONSORS:

database of virus definitions continues to expand as malware does.

Did you know? Rootkits are a stealthy type of malware that evade standard detection methods. Advanced antivirus software has the ability to scan for rootkits, but with limited success. In extreme cases, rootkits destroy the operating system, requiring a complete reinstall. This usually results in data-loss.

Firewalls A firewall is a type of software that receives, inspects and makes decisions about all incoming data before it reaches other parts of the network. It acts as a gatekeeper, protecting your device from malware that exists on the Internet. Firewall software analyses each piece of data sent and compares it to a set of predefined rules. This enables the firewall to determine whether or not the information should be allowed through, or blocked to prevent infection. There are three varieties of firewalls: network or packet layer filters (blocking threats at the network level); proxy servers (blocking

threats at server level); and application layer (blocking threats at program or application level).

Did you know? A spam filter is a program used to detect unsolicited or unwanted e-mail. It looks for certain criteria, set by rules, and makes judgements based on the criteria, in order to prevent those messages from getting to your inbox. Content filters work in a similar way, and are used to protect users from being able to access age- or workinappropriate content.

Antispyware Antispyware software is used to protect your device from spyware - malicious software that monitors your activity and reports it to third parties on the Internet. Spyware installs itself on your device without your knowledge, thus compromising privacy. It accumulates on your device and can slow the user experience. Antispyware scans your device – often in realtime – to detect unwanted spyware and remove it. Much like an antivirus, antispyware requires regular updating.

SILVER SPONSORS:

Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry To sponsor the Crime Alert page contact 011 781 0370 REPORT CRIME AT wendy@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on 011 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics. 38

my office magazine

Vol 99 - February 2015

win this

Win

Write in and stand a chance to win the Little Logbook. Send your contact details to competitions@ shop-sa.co.za with Logbook in the subject line.

Measure your mileage The first of March signifies the start of the new tax year, and it is an important date to remember for those receiving a travel allowance If you receive a travel allowance you must keep a detailed logbook of all business travel for the tax year beginning 1 March and ending 28 February, in order to substantiate your travel allowance tax claim. While this may sound simple enough, the reality is that a logbook requires detailed information to be recorded at all times, including the date, the opening and closing kilometre readings, the destination, the reason for the visit, and whether the travel was

business related. It is quite an undertaking, but it is crucial. If SARS deems your logbook deficient in any way, it can leave you with a potential tax liability. The cost-effective, simple and efficient solution is to invest in an electronic, GPS-enhanced logbook device. “Abandoning the inefficient, time-consuming and tedious pen-and-paper method, many consumers have opted for an electronic logbook device that can either be plugged in or installed into your vehicle. It automatically records every trip, using high sensitivity GPS and intelligent logging software,” says Gordon Bosman, head of GPS Logbook.

Some key features of an electronic logbook: • A SARS-compliant logbook is generated in minutes; • The easiest and most reliable way to keep an accurate travel logbook; • Records and uploads extensive data including mileage, usage and vehicle position; • Users can categorise each trip with annotated comments; • Data is safely stored in an electronic format for more than the mandated five years; • A globally accessible Web interface with Google Maps; • Fast, detailed reports on sales visits, driving activity and more; • Records billable hours to track, monitor and verify travelling costs and e-toll fees; and • No complicated set-up, no bundles of wires and minimal user intervention. GPS Logbook, an electronic logbook device, provides all these great features. You can even rent your electronic logbook with GPS Logbook’s new rental option (available from 1 February 2015), an innovative and economical way to keep track of your trips. You can rent the GPS Logbook for R99 per month for 12 months (a minimum contract period), while also enjoying the benefits of the PRO account (included in the monthly rental). This includes additional features such as

a mobile app, enabling you to track a vehicle’s mileage, usage and position on a mobile device, automatic address look-up and even more detailed and customised categorisation of each trip. Alternatively, you can purchase a GPS Logbook online for R999 (delivery included), and opt to enjoy the benefits of the PRO account for R49 per month. For the premium customer who wants a hassle free solution, you can opt for the GPS logbook Live, at a cost of R1 399,

with a subscription of R99. The monthly subscription cost includes the Pro Account and covers the SIM card, airtime and data management - ensuring the vehicle is continuously tracked and the data is updated in realtime. Either way, you are guaranteed to drive your way to a full and hassle-free travel allowance tax claim at the end of the 2015 tax year. Rent or invest in a GPS Logbook and take advantage of the time and cost savings created by electronic logbooks.

WE HAVE WINNERS Parker Pen:

Bernice Smith, OCC

www.shop-sa.co.za

Shaeffer:

Faizel Connelly, Pen & Ink

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SOURCE PRODUCTS HERE A ADDING MACHINE, POINT OF SALE AND MACHINE ROLLS PaperGeni Rotunda ADHESIVES, GLUES AND SPRAYS BIC South Africa (Pty) Ltd - Correction Fluid, Glue sticks & Super Glue Palm Stationery Manufacturers - New Wave Freedom Stationery - Marlin ADHESIVE NOTES 3M SA PTY Ltd - Post-it ® ART, CRAFT, GRAPHIC AND DRAWING MATERIALS CTP Stationery - A4 coloured poster boards Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint

B BAGS AND CASES D.O.S - iStay Flip File - Business cases. Freedom Stationery - Space Case and Marlin Global Bag And Sportswear Manufactures Custom schoolbags ,tracksuits Kolok - Kenton Topmark - School Bags, Laptop Bags, Pencil Cases, Sports Bags, Luggage BATTERIES Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries BIN RANGE Krost Office Products BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers CTP Donau - Donau files and slide binders, A4 poster board Parrot Products - Parrot Comb Binding Machines

Press Products - Twin Wire®, Plastic Combs, Plastikoil®, Binding Covers Rexel Office Products - Rexel and GBC

BINDING MACHINES AZ Trading - DSB, Neorel D.O.S - Prima, DSB Parrot Products - Parrot Comb Binding Machines Press Products - Twin Wire®, Plastikoil®, Plastic Combs Rexel Office Products - GBC and Rexel ranges BOARDS BIC South Africa (Pty) Ltd - BIC Velleda School Whiteboards CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Palm Stationery Manufacturers - New Wave Parrot Products - Full range of boards and accessories. Custom boards printed to your specification Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories. Quartet magnetic white/cork boards BOOK COVERS CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper Freedom Stationery Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap RBE - Papersmart BOOKS AND PADS BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers

Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar RBE - NCR Business Books Rexel Office Products - Colourhide notebooks BOXES AND CARTONS CTP Stationery - Archiving Systems Rexel Office Products Specialised Filing Systems - Archive and Off-Site Tidy Files - Acid free archiving products

C CALCULATORS Kolok - HP Nikki Distributors - Truly calculators Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar Rexel Office Products - IBICO CALENDARS CTP Stationery - Diaries assorted sizes CALLIGRAPHY Max Frank - Artline CANTEEN Kolok - Tea, Coffee, milk etc, Sunbeam (appliances), Cleansui (water filters and refills) CARBON PAPER AND FILMS RBE - NCR Business Books CD’S, DVD’S AND DISKETTES Kolok - Verbatim, Kenton CLIP BOARDS CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard CLIPS, FASTENERS AND PINS Freedom Stationery - Marlin Grip Binders - Essentials, Stephens, Penguin Tidy Files - Filing solution

Effortless binding with perfect results CombBind 100

CombBind 110

CombBind C200

CombBind C210

buyers’ guide

See page 46 for contact details Hortors Stationery - Legal diaries

COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin Palm Stationery Manufacturers - New Wave COMPUTER ACCESSORIES Kolok - Verbatim, Kenton Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper COMPUTER CLEANING Kolok - ComputerCare Pyrotec - Tower computer cleaning range COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files KMP - for computer consumables Kolok Unlimited - Penguin (Ribbons, Toners, Inkjets,) ,Till and fax rolls Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels COMPUTER HARDWARE Kolok Unlimited - Blazer UPS systems, Geha (Interactive white boards)

Rexel Office Products - NOBO planners, refills and T-card kits, Quartet Monthly/Weekly planner South African Diaries - For all your diary

FAX ROLL MANUFACTURERS

needs

Rotunda

DICTATION - TRANSCRIPTION

FILES AND FILING

Olympus Audio S.A - Digital Voice Recorders,

African Filing Systems - Top retrieval filing

Transcription Kits and Accessories.

and arching products

Powerhouse Dictation for Philips - Dictation,

BSC Stationery - Treeline, Mobifile

transcription, meeting recording, mini-tapes,

CTP Stationery - Full range of quality DONAU

foot pedals, accessories

brand Flip File - Executive display files, expanding

DRAUGHTING AND DRAWING OFFICE SUPPLIES

files, Document folders, dividers

CTP Stationery - A4 Poster Boards

Freedom Stationery - Edo / Unifile Palm Stationery Manufacturers - Lever arch, Ringbinder files, Manilla flat folders Grafton/Star

Kolok - Geha (Binding machines) Palm Stationery Manufacturers - leaver arch, ring binder files, manilla flat folders. Pentel S.A (Pty) Ltd. - Display book Vivid,

EMBOSSERS AND ENGRAVING Rubber Stamp & Engraving Co - Ideal & Trodat Embossers (pocket, desk and electronic), Trotec

CORPORATE STATIONERY & GIFTING Star Stationers and Printers

CTP Stationery - Commercial envelopes Global Envelopes - CelloWrapped, peel+seal and FullGum

CombBind C250 Pro

WireBind W20

FOLDERS CTP Stationery - DONAU Brand Freedom Stationery - Marlin

Grafton/Star KZN Envelopes - Manufactures of Printed and

envelopes

DIARIES, PLANNERS AND ORGANISERS CTP Stationery - CTP Brand

ranges

Tidy Files - Filing solutions

Merpak Envelopes - Complete range of quality

DESK SETS AND ACCESSORIES BIC South Africa (Pty) Ltd - Desk Set Solo Delux Freedom Stationery - Marlin Krost Office Products Ledger Systems - Falcon Products Rexel Office Products - Rexel Eco Range

Rexel Office Products - Prima and Rexel

Archive and Off-Site

ENVELOPES AND MAILING

Plain Envelopes

document file, clip file and presentation file

Specialised Filing Systems - Top Retrieval,

BSC Stationery - Leo Envelopes CRAYONS AND CHALKS Freedom Stationery - Marlin Palm Stationery Manufacturers - Chalks and Crayons Power Stationery - Powerstar

Palm Stationery Manufacturers - View files, polypropylene & board folders Tidy Files - Specialised

Narayan Wholesaler - Wholesaler of Quality

FORMS - LEGAL AND MISCELLANEOUS

Envelopes, Peel and Seal

Hortors Stationery - complete range of custom,

PaperGeni

company, miscellaneous, magisterial, etc.

RBE - Papersmart ERASERS & ERASING / CORRECTION FLUIDS

FURNITURE - OFFICE & SCHOLASTIC

BIC South Africa (Pty) Ltd - Tippex tape,

Krost Office Products - accessories

bottle and Pen

New Era Office cc - Specialising in all office

Freedom Stationery - Marlin

furniture desks, chairs, credenzas, boardroom

Max Frank - Uni

tables, etc

Palm Stationery Manufacturers - Tape/Erasers

Reboni Furniture Group - Manufacturing and

Pentel S.A (PTY) LTD - Hi-Polymer and Ain

distribution of educational and office furniture

eraser, correction tape and pens

Specialised Filing Systems - Cabinets,

Power Stationery - Powerstar

Shelving and Hi-Density

MultiBind 230 Comb & Wire

www.rexelsa.co.za ThermaBind T400

SOURCE PRODUCTS HERE G

GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra Beswick Office Products - Fellowes, Vivid Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors Press Products - BindQuip Rexel Office Products - SmartCut and ClassicCut

LABELS Freedom Stationery - Marlin Nor Paper Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Specialised Filing Systems - Filing Tidy Files - Filing solutions LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System

I 42

INDEX TABBING AND DIVIDERS 3M SA - Post-it flags, Flag pen and highlighter CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Grip Binders Palm Stationery Manufacturers Rexel Office Products - Rexel, Mylar and Prima board INKS KMP - for computer consumables. Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking. Laundry. INTER-SCREWS / BINDING SCREWS Ledger Systems - Sole suppliers of Inter screws

LAMINATING MACHINES AZ Trading - DSB, Speedlam, Lamiace Kolok - GEHA and Galaxy Parrot Products - Parrot A4 and A3 Laminators Press Products - GMP Rexel Office Products - GBC and Rexel ranges LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size Kolok - GEHA, Penguin laminating pouches and rolls Parrot Products Press Products - GMP Rexel Office Products - GBC

MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers Ledger Systems - Falcon products

N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/Numberer (manual/electronic), Trodat

LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc LETTER TRAYS Krost Office Products

JANITORIAL Kolok - Goldenmarc (Cleaning products), Brooms, Mops and equipment.

MAILING TUBES CTP Stationery

O OFFICE ERGONOMICS Rexel Office Products - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repetitive strain injury) OFFICE FURNITURE IXAXA Office Furniture - Office furniture (Desks and Chairs) from reception to CEO’S office

Simply faster to the finish... TM

Introducing the new line of Fusion Laminators

Fusion 1000L

Fusion 1100L

Fusion 3000L

buyers’ guide

See page 46 for contact details

OVERHEAD PROJECTION AND ACCESSORIES 3M SA (Pty) Ltd. - Overhead film, transparency, multimedia Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO

Power Stationery - Powerstar Rexel Office Products - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead - various grades

P PACKAGING Merpak Envelopes - Postsafe packaging range PAPER AND BOARD Antalis South Africa - Office paper and packaging solutions CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok Unlimited - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Paper World Handmade Paper, Embossed Paper, Specialty Papers, Scented Paper Board, Paper Products Peters Papers - Rotatrim, Typek and Smart Copy Power Stationery - Powerstar RBE - Papersmart Rexel Office Products - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch, Atlantis Clutch, BU4 Clutch Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil.

PENCIL SHARPENERS Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens PEN CARBON BOOKS Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books PERSONAL STATIONERY CTP Stationery - Home office and personal filing system, diaries Grafton/Star PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners

PRINTING Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Kolok - Epson, Lexmark (Hardware), Hp Printers, Oki (Hardware) PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATIKMP - For computer consumables. Ink Spot Suppliers - Suppliers of all brands of inkjet and LaserJet cartridges Kolok - EPSON (inkjet, large format etc), LEXMARK, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons) Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung

PUNCHES AND PERFORATORS Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Press Products - BindQuip Power Stationery - Powerstar Rexel Office Products - Rexel

R RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system

POINT OF SALE PRINTER ROLLS PaperGeni Rotunda

www.rexelsa.co.za Fusion 3100L

Fusion 5000L

Fusion 5100L

SOURCE PRODUCTS HERE RULERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Penflex - PENFLEX rulers

SCHOLASTIC SUPPLIES BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Rexel Office Products SCRAPBOOKING Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes D.O.S - Kobra Kolok - GEHA entry level and high-end shredders

The World Leader in Auto Feed Shredding

Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors

SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board

TAPES 3M SA (Pty) Ltd. - Brand Scotch® MagicTM Freedom Stationery Palm Stationery Manufacturers

SPECIALISED STATIONERY AND BOOKBINDING Ledger Systems - Law reports and periodicals

TELECOMMUNICATIONS Nikki Distributors - Siemens office phones

SPIKE FILES Grip Binders

TELEX ROLLS AND TELETEX PAPER Rotunda

STAMPS, STAMP PADS AND INKS Rubber Stamp & Engraving Co - Trodat, preinked stamps, stamp and fingerprint pads

THERMAL ROLLS Rotunda

STAPLING MACHINES AND STAPLES Freedom Stationery - Marlin Interstat Agencies - Genmes Krost Office Products Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range STATIONERY SUNDRIES - SCHOLASTIC CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar STENCILS Freedom Stationery

TONERS AND CARTRIDGES KMP - Computer consumables Kolok - PENGUIN (Inkjets and Laser toners), EPSON, LEXMARK, HP. PaperGeni TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems Specialised Filing Systems - Total Solution and more Tidy Files - Complete onsite and offsite filing solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities

STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - VERBATIM (hard drives, USB sticks etc), HP Rexel Office Products - Storage boxes Specialised Filing Systems - Filing Tidy Files - Filing solutions

STACK SHUT DONE

TABLET AND ACCESSORIES D.O.S - Clarys, iStay

Auto+ 60X

TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range

Auto+ 80X

Auto+ 100X | 100M

buyers’ guide

See page 46 for contact details

V VISITORS BOOKS/REGISTERS Ledger Systems - Falcon Products - visitors books, hotel guest register, restaurant reservation registers

DID YOU KNOW? • The Buyers’ Guide is an affordable way of highlighting your brands while also introducing up and coming new stockists to the trade. • The Buyers’ Guide is a valuable sourcing tool to market your business and the brands that you carry. • To book space, contact Wendy on wendy@shop-sa.co.za or (011) 781 0370.

www.rexelsa.co.za Auto+ 200X

Auto+ 300X | 300M

Auto+ 500X | 500M

Auto+ 750X | 750M

CONTACT DETAILS HERE 3M 011 844 9202

PvtBag X926, Rivonia, 2128

(

011 624 8000

Box 86173, City Deep, 2049

(

021 521 2400

Box 36964, Chempet, 7442

011 806 2388

Customer Serv: 0800 118 311

0866 101 185

labelling@kemtek.co.za

021 521 2402/3

info@penflex.co.za

African Filing Systems

Kemtek Imaging Systems - Cape

Pentel S.A (Pty) Ltd

(

011 896 5279

www.africanfiling.co.za

(

021 521 9600

Box 181, Cape Town, 8000

(

011 474 1427/8

Box 202, Crown Mines, 2025

086 540 6892

info@africanfiling.co.za

021 551 5032

brenth@kemtek.co.za

011 474 5563

www.pentel.co.za

Antalis South Africa (Pty) Ltd

Kemtek Imaging Systems - KZN

Peters Papers

(

011 688 6000

Box 6893, Johannesburg, 2000

(

031 700 9363

Box 15685, Westmead, 3608

(

011 677 9000

sadlerly@peterspapers.co.za

011 688 6162

marketing.office@antalis.co.za

031 700 9369

Sandim@kemtek.co.za

011 622 6646

www.peterspapers.co.za

Antalis South Africa (Pty) Ltd - Cape Town (

021 959 9600

021 959 9640

Box 19231, Tygerberg, 7505

Antalis South Africa (Pty) Ltd - Durban (

031 714 4000

031 700 9253

Box 284, Umhlanga, 4320

Antalis South Africa (Pty) Ltd - Pretoria (

012 379 0060

012 379 0052

Box 4013, Pretoria, 0001

Antalis South Africa (Pty) Ltd - Bloemfontein (

051 447 8681

051 447 6765

Box 1795, Bloemfontein, 9300

Antalis South Africa (Pty) Ltd - Port Elizabeth (

041 486 2020

041 486 2219

Box 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg (

033 386 2078

Box 1425, Pietermaritzburg, 3200

Antalis South Africa (Pty) Ltd - Botswana (

00267 391 2139

00267 397 5459

Box 1705, Gaborone

AZ Trading

Kemtek Imaging Systems - PE

Powerhouse Dictation

(

041 582 5222

Box 15685, Westmead, 3608

(

011 887 1056

info@speech.co.za

041 582 5224

clinth@kemtek.co.za

086 555 3833

www.speech.co.za

Kemtek Imaging Systems - PTA

Power Stationery

(

012 804 1410

PO Box 816, Silverton, 0127

(

032 533 4003

Box 1305, Verulam, 4340

012 804 4286

johlettat@kemtek.co.za

032 533 3254

powersta@netactive.co.za

Press Products

KMP (

021 709 0190

Box 183, Steenberg, 7947

(

011 493 6332

marketing@pressproducts.co.za

021 709 0199

kmppty@iafrica.com

011 499 1019

www.pressproducts.co.za

Kolok Unlimited - Head Office

Pyrotec

(

011 248 0300

Box 4151, Johannesburg, 2000

(

021 787 9600

PvtBag X1, Capricorn Square, 7948

011 248 0381

infojhb@koloksa.co.za

021 787 9791

tower@pyrotec.co.za

Kolok Unlimited - Cape Town

RBE Stationery Manufacturers (Pty) Limited

(

021 597 2700

Box 6385, Roggebaai, 8012

(

011 793 7321

021 297 2799

infoctn@koloksa.co.za

011 793 7348

sales@rbe.co.za www.rbe.co.za

Reboni Furniture Group

Kolok Unlimited - Durban (

031 570 4900

Box 4206, Riverhorse Valley East, 4017

(

086 173 2664

www.reboni.co.za

031 569 6880

infodbn@koloksa.co.za

086 627 7737

sales@reboni.co.za

Redfern Print Services - Cape Town

Kolok Unlimited Polokwane (

015 298 8795

Box 862, Ladanna, 0704

(

021 552 9680

Box 403, Milnerton, 7435

015 298 8315

infopol@koloksa.co.za

021 552 9681

sales@redfern.co.za

Kolok Unlimited - Port Elizabeth

Redfern Print Services - Durban

(

086 111 4407

www.aztradingcc.co.za

(

041 406 9900

Box 3163, North End, 6056

(

031 205 9598

dbnoffice@redfern.co.za

011 792 9732

sales@aztradingcc.co.za

041 406 9920

infope@koloksa.co.za

031 205 7092

www.redfern.co.za

BIC South Africa (Pty) Ltd

Redfern Print Services - Johannesburg

Kolok Unlimited - Namibia

(

011 474 0181

PO BOX 43144, Industria, 2042

(

00264 (61)370500

Box 40797, Ausspannplatz, Namibia

(

011 837 4119

Box 1445, Crown Mines, 2025

011 474 6068

16 Maraisburg Road, Industria, 2042

00264 (61)370525

valne@kolok.com.na

011 837 8917

jhboffice@redfern.co.za

BSC Stationery Sales

Kolok Unlimited - Nelspruit

Rexel Office Products

(

011 420 3250

Box 278, Brakpan, 1540

(

013 758 2233

Box 4338, White River, 1240

(

011 226 3300

www.rexelsa.co.za

011 420 3322

sales@treeline.co.za

013 758 2235

infonel@koloksa.co.za

011 837 2781

sales@rexelsa.co.za

CTP Stationery

Kolok Unlimited - Bloemfontein

Rotunda

(

011 226 5600

Box 43501, Industria, 2042

(

051 433 1876

PvtBag X01, Brandhof, Bloemfontein

(

021 552 5135

Box 189, Maitland, 7404

011 474 9242

sales@versafile.co.za

051 433 2451

infobfn@koloksa.co.za

021 551 3070

rotunda@iafrca.com

D.O.S (Denton Office Solutions)

Kolok Unlimited - Botswana

Royce Imaging Industries

(

060 000 1777

info@dosptyltd.com

(

00267 393 2669

PvtBag B0226, Bontleng, Gaborone

(

011 792 9530

www.royceimaging.co.za

086 237 4614

www.dosptyltd.com

00267 317 0762

clemencem@vbn.co.bw

011 792 9480

sales@royceimaging.co.za

Empire Toy & Stationery

Rubber Stamp & Engraving Co - Head Office

Krost Office Products

(

011 614 2243

Box 261524, Excom, 2023

(

011 626 2067

Box 75401, Gardenview, 2047

(

011 262 1400

Box 931, Wendywood, 2144

011 614 3075

empire@netactive.co.za

011 626 2912

sales@krost.co.za

011 262 1414

trodat@rse.co.za

Flip File

Rubber Stamp & Engraving Co - Cape Town

KZN ENVELOPES

(

021 638 3105

Box 2190, Clareinch, 7740

(

031 465 3992

P O Box 41259, Rossburgh, 4072

(

021 448 7008

Box 931, Wendywood, 2144

021 633 6942

ashly@flipfile.co.za

031 465 1669

info@kznenvelopes.co.za

021 448 7014

cpt@trodat.co.za

Freedom Stationery - Johannesburg

Rubber Stamp & Engraving Co - Durban

Ledger Systems

(

011 314 0953/4

Box 6459, Halfway House, 1685

(

011 433 1808

Box 82586, Southdale, 2135

(

083 377 4109

Box 931, Wendywood, 2144

011 314 0957

gpsales@freedomstationery.co.za

011 433 8863

info@ledgersystems.co.za

031 266 1082

dbn@rse.co.za

Freedom Stationery - Cape Town

South African Diaries

Max Frank

(

021 557 9152/3

36-38 Silverstone Rd Killarney Gardens

(

011 921 1811

Box 200, Isando, 1600

(

021 442 2340

Box 4862, Cape Town, 8000

021 557 9155

cptsales@freedomstationery.co.za

011 921 1569

sarah.schoeman@tigerbrands.com

021 442 2341

phoneyman@sadiaries.co.za

Freedom Stationery KZN (Head Office) (

032 459 2820

Box 478, Mandini, 4490

032 459 3255

sales@freedomstationery.co.za

Freedom Stationery - East London

Maynards - Olympus Audio S.A / Olivetti Distributors (

0860 00 1922

Staedtler SA (Pty) Ltd

sales@maynards.co.za

(

011 579 1600

www.staedtler.co.za

www.maynards.co.za

011 608 3497

admin@staedtler.co.za

Specialised Filing Systems

Merpak Envelopes

(

043 731 2422

Box 14111 West Bank 5218

(

011 719 7700

sales@merpak.co.za

(

011 477 0640

043 731 2421

elsales@freedomstationery.co.za

011 885 3174

www.merpak.co.za

011 477 3528

Global Bag And Sportswear Manufactures 031 305 6507

P.O Box 18586, Dalbridge, 4014

(

083 444 0959

031 301 6553

www.globalbags.co.za

011 869 7243

www.specfiling.co.za

Star Stationers and Printers

Narayan Wholesaler

(

Global Envelopes

narayantextiles@gmail.com

(

031 569 1061

luke@starstat.co.za

031 569 1094

www.starstat.co.za

Technical Systems Engineering

New Era Office cc

(

031 465 5544

envelopes@absamail.co.za

(

011 334 2013

Box 10383, Lenasia, 1821

(

011 708 2304

Box 1532, Northriding, 2162

031 465 5634

www.envelopes.co.za

011 334 7358

kuban@neweraoffice.co.za

011 708 1799

sales@tse.co.za

Gordon’s Productions

Tidy Files

Nikki - Cape Town

011 943 4210

(

031 705 8713

Suite 69, PvtBag X4, Kloof, 3640

(

0860 006731

cpt@nikki.co.za

(

031 705 8714

jacquie@gordons.co.za

0800 204868

www.nikki.co.za

Topmark

Grafton/Star Paper Products

Nikki - Durban

(

011 837 8045 011 837 7442

www.tidyfiles.co.za info@topmarksa.com

(

011 262 0777

Box 550, Bergvlei, 2012

(

0860 006731

dbn@nikki.co.za

011 262 0780

sales@graftonpaper.co.za

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Cape Town

Grip Binders (

011 421 1300

Nikki - Johannesburg orders@tigerpaper.co.za

Hortors Stationery

(

021 787 9600

(

0860 006731

jhb@nikki.co.za

021 787 9791

PvtBag X1, Capricorn Square, 7948

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Johannesburg

(

011 620 4800

Box 1020, Johannesburg, 2000

Nikki - Pretoria

(

011 611 1820

59 Lepus Rd, Crown Mines, 2025

086 612 4663

orders@hortors.co.za

(

0860 006731

pta@nikki.co.za

011 611 1834

tower@pyrotec.co.za

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) Durban

Impala Vuwa Stationery Manufacturers (

036 634 1535

Box 389, Ladysmith, 3370

Nor Paper

036 634 1890

impalastat@mweb.co.za

(

011 011 3900

011 011 4099

Ink Spot Suppliers (

011 854 3013

011 852 3013

sales@nor.co.za

Optiplan a division of Waltons info@inkspotsuppliers.co.za

Interstat Agencies - Durban

Box 6280, Halfway House, 1685

021 386 4261 (Cpt)

tribe@global.co.za

086 681 8256

rcurrin@gp.waltons.co.za

Versafile

Palm Stationery

interstat@mweb.co.za

(

031 507 7051

viran@palmstat.co.za

031 507 7053

www.palmstat.co.za

(

021 551 9555

Box 36696, Chempet, 7442

PaperGeni

021 557 5456

Capetown@interstat.co.za

(

011 011 3900

info@papergeni.co.za

011 011 4099

www.papergeni.co.za

(

041 453 2558

Box 27693, Greenacres, 6057

Paper World

041 453 8504

pe@interstat.co.za

(

012 250 1477/8

info@paperworldsa.com.

012 250 0322

www.paperworldsa.com

14 Isando Road Isando

Parrot Products

IXAXoffice@gmail.com

(

011 607 7600

debbie@parrot.co.za

011 615 2502

www.parrotproducts.biz

my office magazine

011 314 4746 (Jhb)

Box 201707, Durban North, 4016

011 392 3628

tower@pyrotec.co.za

(

Tribe 7

031 569 6559

(

Box 594, Pinetown, 3600

031 701 1285

Pencil Park, Croxley Close, Herriotdale

031 569 6550

IXAXA Office Furniture

031 701 0192

011 620 4000

Interstat Agencies - Port Elizabeth

(

Interstat Agencies - Cape Town

Penflex

Kemtek Imaging Systems

(

011 226 5600

Box 43501, Industria, 2042

011 474 9242

sales@versafile.co.za

Vol 99 - February 2015

needful things

Spread the love Give that special person the perfect gift this Valentine’s Day The Kobo E-reader Designed by readers for readers, the Kobo Touch and Kobo Glo offer rapid page turns, an easy-to-read screen, beautiful design, portability, intuitive touch navigation and expandable storage for up to 30 000 e-books. It also offers access to over 3,5-million e-books in English, French, German, Spanish, Dutch, Japanese, Italian and Portuguese. Order the device directly from www.kobo.com, or purchase it at www.picknpay.co.za or www.cna.co.za. It retails for approximately R999, excluding VAT.

Swatch Watch There is always time for love with this statement red Swatch Watch. It is available in alternate colours and designs from the South African Swatch signature stores across the country, or directly from www.swatch.com. Prices start at approximately R1 000.

Polar desk fridge An ideal travel mate, the Polar desk fridge plugs into a car’s cigarette lighter. It has a voltage of DC 12V and AC 220-240V, and can be set to hot or cold. It can hold up to six cans. A desirable promotional gift with branding opportunities, it is available from www.fancyinc. co.za, www.brandability.co.za or www.izanathiclothing.co.za at a price of approximately R850.

Russell Hobbs kettle The Russell Hobbs red kettle is guaranteed to make a statement this Valentine’s Day. Purchase it for approximately R750 at any of the retail outlets listed on www.russellhobbs.co.za, or contact them directly for trade enquiries.

www.shop-sa.co.za

Swiss army knife An iconic brand in iconic red, the Swiss army knife is a necessary and stylish tool for just about anyone. They are available from Cape Union Mart stores, or purchase them directly from www.swissarmy. com. They range in price from R129 to R1 250.

my office magazine

punchline

Caption this! Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to competitions@ shop-sa.co.za with Punchline in the subject line

Win

The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity. • Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology that reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design is easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings • Accepts 2 x 75 micron (150 in total) pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).

WIN ME WINNING CAPTION JANUARY ISSUE Winning Caption: “It’s time to get my head through all this paperwork!” – Peter Betteridge, Vans Office Supplies.

my office magazine

Vol 99 - February 2015

SHOPPING FOR STATIONERY? NEED OFFICE PRODUCTS DELIVERED TO YOUR DOOR? LOOK NO FURTHER… My Office magazine – the only accredited publication for the office and home products industry is mailed monthly to office professionals across South Africa. Register on www.myofficemagazine. co.za to receive your free magazine subscription. • L earn about cutting edge office technologies • How to work smarter and faster and with best business practice • Get updates on events, promotions and latest offers • Be inspired by the hottest trends in interiors, furniture, and workplace ergonomics • Do business with accredited industry suppliers. Connect to the largest and most comprehensive database of likeminded professionals in the workplace environment.

Join this expanding community of office professionals, managers, procurement buyers and business owners now when you register on www. myofficemagazine.co.za

My Office magazine is the official publication of the Stationery, Home & Office Products Association of Southern Africa.

AGAZINE.CO.ZA