SEPTEMBER 2014 R50. inc
vat
THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION
PRINT & CONSUMABLES FOR OFFICE SECURITY ACCESS TECHNOLOGY
HOW TO SELL ONLINE MRO AND SAFETY ANALYSIS My Office Magazine www.facebook.com/shopsa.ZA
Contents My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month. PUBLISHER Rob Mathews - robm@icon.co.za Kathy Gibson - kathy@futurewave.co.za EDITOR
Vol 98 | September 2014 www.shop-sa.co.za | www.facebook.com/shopsa.za
NEWS
24 | FINANCIAL BYTES Facts and figures from the business world 34 | INDUSTRY NEWS Industry-related news and trade business announcements 36 | ECO PAGES A green sustainability update, sponsored by Mondi
Mercédes Westbrook - mercedes@shop-sa.co.za CUSTOMER RELATIONSHIP MANAGER Wendy Dancer - wendy@shop-sa.co.za NATIONAL OFFICE Design and Layout: Vanessa Bentley New Membership: Rachel Skink Reception: Ruth Montsho Johannesburg Office PO Box 3226, Parklands, 2121 6 Edward Street, Kensington B, Randburg, 2194 Tel: + 27 11 781 0370 Fax: + 27 11 781 2828 Email: info@shop-sa.co.za Website: www.shop-sa.co.za Cape Town Office PO Box 48431, Kommetjie, 7976
SALES SAVVY
06 | SAD ADVERTISING Constant bombardment with advertising is the price we pay for living in a digital world 12 | PRINTERS AND CONSUMABLES Selling in the traditional print environment is becoming more complex as printing demands change 22 | SALES PROSPECTING BEST PRACTICES Prospecting is a key selling skill – and a critical one to develop if you want to boost your sales and achieve long-term success 28 | MRO AND SAFETY DIVERSIFICATION GROWS OPPORTUNITIES The MRO and safety markets have provided diversification opportunities that some resellers have been quick to exploit
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SECURITY TECHNOLOGY Custom security solutions protect your company
Tel: +27 21 780 1209 Cel: +27 78 970 7633 Email: info@shop-sa.co.za CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@ shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s discretion. THE LEGAL BIT Whilst every effort is made to ensure accuracy the
RETAIL SAVVY
25 | HOW TO SELL ONLINE Change is inevitable and necessary. In order to survive, businesses need to adapt to a changing retail world 30 | IT ACCESSORIES: PLUG AND PLAY Laptop and USB accessories are the ultimate in mobile convenience 47 | NEEDFUL THINGS: PREPARE FOR GIFT OFF A showcase of corporate gift ideas
publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher. Stationery sponsored by
Member of the Audit Bureau of Circulation
Office paper sponsored by
FURNITURE: TAKE A SEAT Chair designs are becoming more dynamic as they strive to meet the demands of mobile workers
08 | DEALING WITH INSUBORDINATION Employee subordination needs to be dealt with carefully to avoid serious consequences, says Dr Ivan Israelstam 10 | A POOR EXCUSE FOR ACCOUNTABILITY Brands need to think about excuses and reasons – and about taking responsibility, says Gavin Moffat 32 | CRIME ALERT An industry sponsored page. This month we look at the problem of procurement fraud, and a locally developed solution to it
IN EVERY ISSUE 02 21 39 40 48
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EDITOR’S LETTER WEB BUTTONS PRODUCT SHOWCASE BUYERS’ GUIDE PUNCHLINE
Published by
FUTURE WAVE
MEDIA PRINTED BY Colorpress (pty) ltd.
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BUSINESS SAVVY
My Office Magazine www.facebook.com/shopsa.ZA my office magazine
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editor’s letter
Who’re you going to call … ?
T
he world is changing fast. Today your business entrance is not just a door hinged in a frame; it is the smartphone in your hand, the laptop on your desk, the wireless connectivity from your router. It’s not just the world that’s your oyster. The entire globe and the satellite-infested space beyond is your playground.
The very way in which we communicate, work and share information is moving at break-neck speed, bringing us efficiency, convenience and accessibility on a daily basis. Unfortunately, cybercriminals are one step ahead of us as they attempt to use this to their advantage. The impact of this technological explosion in almost every sector of our
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lives can, in some cases, translate into confusing, alarming and uncertain business experiences. What we must realise, however, is that it cannot be ignored. While we can only be proficient in what we know within the sphere of our skills, we need to be aware of the many advantages and dilemmas this brave new world offers us. From IT security (see page 26) and printing (our lead feature on page 12) to opening up our bricks and mortar stores and seeing the benefits of selling online (on page 25), we need to rely on experts and ground-breakers to guide us, show us and, in some cases, hold our hand in order to negotiate our way forward. These are the daily challenges and the delights of doing business in innovative environments, and successful companies will be those that endeavour to remain up to date; moving forward in order survive and beat out the competition. Face it: we are already hooked.
Technology has become one of the most significant factors in maximising productivity, customer interaction and return on investment (ROI). From a personal perspective, I find it convenient. When I know I don’t know something, I call either the IT support technician, my friend Google or - sad to say - my 11-year-old son to find the answers to keep moving forward. So, please e-mail me, Skype me, Facebook me, call me, WhatsApp me or visit me with your business advancements, challenges or new developments. And then we here at My Office and shop-sa can get down to some good, old-fashioned knowledge sharing. Until the next trillion cyber revolutions of the World Wide Web in September, keep learning.
s e d é c r e M
Vol 98 - September 2014
CELEBRATING
75 YEARS OF INNOVATION IN OFFICE PRODUCTS
STAPLING 1939 Matador
2004 NEW Matador
2015 Optima 40 Compact
1950 Giant Heavy Duty
2010 Current Giant Heavy Duty
2014 NEW Giant Heavy Duty
1970 Versishred
2007 Mercury Jam Free
2014 Auto +750x
HEAVY DUTY STAPLING
2014 marks Rexel’s 75th anniversary. From its inception, Rexel has been known for design, quality and innovation – from the 56 Range® of stapling products, the introduction of market leading Crystalfile® and Nyrex filing ranges, through to development of the awardwinning Auto Feed shredders.
George Drexler OBE, founder of Rexel
SHREDDING
For the last 75 years, Rexel has pioneered the world of office products, and looks forward to continuing to lead the way in the future. One thing is certain no matter how technology develops, Rexel will be at the forefront; providing the finest, most efficient products to the trade and end users alike. 1939
www.rexelsa.co.za
1958
1986
1992
2007
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marketing savvy ACKNOWLEDGMENT AKI KALLIATAKIS is the managing partner of The Leadership LaunchPad, a company dedicated to helping clients become more customer driven. Visit www.DelightYourCustomers.co.za.
Sad advertising
Constant bombardment with advertising is the price we pay for living in a digital world
I
used to get irritated by advertising and sales promotions in all forms - whether they were ads interrupting TV or radio programmes, brochures and pamphlets being shoved in my letter box, or massive billboards the size of a small skyscraper disfiguring the landscape. Happily, these forms of advertising were relatively easy to ignore or escape, and sometimes even mildly entertaining.
Currently, however, I am beside myself with rage. In fact, I think I am suffering from what psychologists are now calling “intermittent explosive disorder”. The cause of my fury? The sales activity that has come about due to the advent of the Internet and smartphones. Like many readers, I am bombarded with 300 to 400 e-mails every day; interrupted by at least three unsolicited telephone calls; and receive at least 10 text messages from companies attempting to sell me something. Today, one can’t even visit a rest room without looking at an advert. What sparked my rage most recently
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was a gas braai salesman, as he launched into his script without really listening to what braaing means to us. I love the ritual of collecting small twigs and dry wood from our garden with my sons. We pile these on top of crunched up newspaper, light it, and then blow hard to get the flames going. We then test for the correct cooking temperature using the five second rule: if you can hold your hand over the grill for five seconds, then the coals are ready. No money can buy this special family time we spend together. Certainly not the “convenience” of flicking a switch, or the R12 000 for the deluxe version. Not that he cared as he steamrolled us with his presentation. Finally I warped from my usual gentle nature into an ill-mannered ogre and took it out a hapless employee just trying to make a living in the salt mines of business today. And then promptly felt guilty. Usually, I don’t know who you are, I don’t know your company, I don’t know your products, I don’t know what you stand for, I don’t know your record and I don’t know your company’s reputation. I don’t know what benefits I will get from
your company, and I don’t know what makes you unique, distinct or special. You don’t know anything about me: who I am; what I need; what I want or desire; what I dream about; what I fear; or my daily problems. You have no idea about what I value, what I stand for, or what’s important in my life. Now – what was that you wanted to sell me? Marketers and sales people continue to barge into our lives with unwelcome interruptions, using as many instant methods as possible, hoping that the message will be noticed in all the clutter. There is little or no chance of interaction with the customer. And therein lies the answer. Research, intelligent use of big data, word of mouth referrals and personal interactions on agreed agendas will always trump mass marketing. That’s where you should spend your time and money for a better return on your investment. Most importantly, you will stop irritating your clients and prospects to the point that they will try to avoid you and your company before you have even had a chance to initiate a two-way interaction.
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labour law ACKNOWLEDGMENT DR IVAN ISRAELSTAM is chief executive of Labour Law Management Consulting. He may be contacted at ivan@labourlawadvice.co.za.
Dealing with insubordination
Employee subordination needs to be dealt with carefully to avoid serious consequences
A
s explained in my previous article, insubordination is the refusal of an employee to bow to the authority exercised reasonably by the employee’s superior.
It manifests in the employee’s intentional failure to obey reasonable and lawful instructions, or in denying the superior’s right to give reasonable instructions. In my view, a key factor of the employment relationship is the employee’s duty to carry out the reasonable instructions of the employer. An unreasonable refusal to do so can be a very serious offence - with potentially severe consequences (including possible dismissal) for the employee. However, if the employer incorrectly interprets the employee’s conduct as insubordination when it is not insubordination, then the consequences for the employer could be extremely serious. These include: • Losing a good employee unnecessarily; • Industrial action; • Reinstatement, with back pay, of an unfairly dismissed employee; and • Having to pay compensation of up to 12 month’s pay. For example, in the case of Manuel versus Jepicon Abattoir (1998 12 BALR 1584), Manuel was a meat grader. He was dismissed for failing to work all night and for refusing to drive a truck. The
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arbitrator found that the instructions given were unreasonable and that the dismissal was consequently unfair. The employee was awarded five months remuneration in compensation. In view of the multiple dangers of erroneously dismissing employees for apparent insubordination, every employer needs to put a strategy in place to avoid such a costly mistake. The strategy should include the delegation of a labour law expert to supervise an investigation into the allegation of insubordination. The investigation should be conducted in a thorough, legal and nonemotive manner. The investigator must check factually whether the alleged incident: • Actually occurred; • Was only a misunderstanding; and • Was provoked. The investigation also needs to answer questions such as the following: • Was the employee capable of carrying out the instruction or had they never done it before? • Would the carrying out of the required task unnecessarily or intentionally demean the employee or cause them undue hardship or danger? • Was the required task within the reasonable sphere of the employee’s functions and status? • Did the instruction infringe the rules of the employer or the laws of the country? • Did the task truly need to be carried out?
•
Was it reasonable for the instruction to be given at the time under the circumstances? For example, was the employee, at the time of the instruction, legitimately trying to carry out union duties? • Were there obstacles beyond the employee’s control that prevented the task from being carried out? In the light of the outcome of the above investigation, the investigator should recommend to the employer which of the following should be the next step: • Drop the matter due to lack of evidence of misconduct; • Send the employee for treatment due to incapacity; • Train the employee; • Repair of the equipment that caused the failure; • Implement a relationship repair exercise if the boss and employee got off on the wrong foot; and • Set up a disciplinary hearing. Should a disciplinary hearing be merited, the employer needs to ensure that it is chaired by a presiding officer who is skilled in chairing hearings, understands the laws of evidence and is capable of arriving at a fair decision based on the facts and on labour law.
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To purchase our e-book, Walking the New Labour Law Tightrope, please go to www.labourlawadvice. co.za.
Vol 98 - September 2014
business landscape ACKNOWLEDGMENT GAVIN MOFFAT can be contacted on gavin@puruma. com or follow him on www.twitter.com/gavinmoffat.com
A poor excuse for accountability Brands need to think about excuses and reasons – and about taking responsibility
A
recent experience at a well-known coffee shop franchise left me pondering the differences between excuses and reasons. The coffee shop was not enforcing the nosmoking laws, and letting people light up in a no-smoking area. Now it must be said that I am an ex-smoker and nonetoo-enthusiastic about cigarette smoke. To clarify, I am happy for you to smoke, as is your right, but certainly not when it is in contravention of laws created for health and safety reasons.
I like the coffee shop. Their fare is perhaps a little on the costly side but they provide large portions and good food. Service is generally acceptable too. On this occasion there were smokers in a nosmoking zone. They had been asked not to smoke by their waiter and had decided that smoking was more important than compliance with laws, requests or just being nice.
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The response from the manager? I kid you not, a shrug of the shoulders and the comment of “But they don’t listen when we tell them not to smoke. What am I supposed to do?” In one fell swoop the brand told me that not only are they not in control of their own establishment but, more importantly, they are not prepared to make the tough choices to protect their customers and comply with law. Two coffee shops just around the corner from us will also not tell their customers to abide by no-smoking laws. They are too afraid of the end result on their bottom line - and they should be. A number of patrons that I know no longer frequent the coffee shops in question. The reasons: • No accountability for non-compliance; • Using excuses as reasons; • Not taking responsibility for the decisions that they make; and • Not showing their customer that you really do care. This concerns me, as I have been a lifelong advocate for brands loving their customers. Sometimes that love needs to be tough love. My motto has always been the customer is king - but is not always right. So when is the customer not right, and at what point do you do something about it - even if it means losing that customer?
Is it the point at which you begin to trample upon your values? Is it the point at which the customer becomes rude and aggressive? There is no one simple answer, although the core values of the brand can act as a guiding beacon most of the time. I think that one of the tools that is missing in the arsenal of great customer service is still empowerment and empowering the brand representative to do the brand a service. In my case, that may well have meant asking the belligerent, smoking customers to leave, and giving them the meal for free. Sure, you may lose them as customers - but in living up to your brand values your staff will see how seriously you take them, and that will trickle down into everything they do and say. It would be even better if a brand and its at-the-coalface employees do what is needed and they are consistently empowered to do so with confidence and grace. And yes, I know that many places are franchised and may not be owner managed, but remember that’s an excuse, not a reason. Being accountable as a brand is tough. If it weren’t, then every brand would be embracing accountability instead of making excuses.
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how to sell
Printers and consumables Selling in the traditional print environment is becoming more complex as printing demands change
W
ith a multitude of branded offerings, each with their own expansive product lists to meet unique business requirements the world over, printers can be a daunting category for any reseller.
There are no bad printers, however, only bad fits – and it pays to guide your customers in the right direction when it comes to what best suits their needs. Types of printers There are many different types of printer, each able to meet the specific needs of your clients. The versatile impact printer is suitable for environments with high heat and humidity levels. These printers have a mechanism that touches the paper in order to create an image. There are two main types: dot matrix and character printers. Dot matrix printers are often used in busy environments such as tyre fitment centres, where receipts need to be printed in duplicate or triplicate all day long. The more general purpose inkjet printers are daily workhorses. Suitable for students and home-users, these printers offer versatility and can have a low purchase price. They are primarily used
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for printing text, graphics and photos. Laser printers are ideal for professional printing in an office environment. A laser draws an image on a drum, which is then transferred to paper. Laser printers offer fast performance, fine print quality, and a wide array of standard and optional features. LED printers are similar to laser printers, but use an array of light-emitting diodes instead of lasers and mirrors. They offer the advantage of being smaller and cheaper than laser printers, while providing comparable speeds and quality on continuous print runs. Thermal printers use heat to apply ink to paper. They are used mainly in point of sale or inventory tracking environments. Multi-function printers (MFPs) handle all-in-one home and office tasks, combining scanning, copying and faxing from PC, standalone faxing and scanning to e-mail. Larger models will offer an automatic document feeder (ADF) to scan, copy and/or fax multiple page documents. They are also Web-enabled. Most office MFPs use laser printing technology, while MFPs for home use are based on inkjet technology as these offer better quality photo prints. Photo printers are designed for the specific use of producing photographs. They allow for editing options, memory card slots and/or a USB connection so users can upload and print shots directly from a digital camera. Special purpose printers, such as
Did you know? 3D printers are a highly-specialised type of printer capable of printing three-dimensional objects. Material is usually sprayed, squeezed or transferred from the printer onto a platform over and over again in a process called additive manufacturing. The design is chosen by the user and set using computer software. portable and battery-enabled models, larger format printers up to A0 and label printers, provide flexible choices and enable communication within customised environments. These printers are often used in the events and signage fields. Speed An important selling point of printers is the speed at which they print. Dot matrix printers measure speed in characters per second or lines per minute, while thermal printers print at inches per second. The speed of inkjet and laser printers is measured by the pages that they print per minute. A printer with an print output speed of less than 20 pages per minute (ppm) is slow; 20ppm to 40ppm is adequate for most offices; and 40ppm or more is ideal for higher-volume use. High speed capabilities are unnecessary in environments with light duty cycles. However, warm-up times should be taken into consideration. Vol 98 - September 2014
how to sell
Resolution and quality The print resolution requirements of the customer are also important. The quality of the printer’s output is measured by dot density - the number of dots per inch (dpi) that it can be distributed across a sheet of paper. A higher print resolution will be required for users who want to print graphics and photos. A dot matrix printer, which offers between 60dpi and 240dpi, will not be suitable for customers who want to print high-quality brochures, but is ideal for environments where printed content is more important than quality. An inkjet printer offers 300dpi to 720dpi, while a laser printer usually ranges from 600dpi to 2 400dpi. Thermal printers are not used to print full pages, but rather smaller items like barcodes, receipts and labels. Their inability to vary dot size or intensity means images are grainy and not of high quality.
Duty cycles When selling printers it is imperative that the workload, or duty cycle, be taken into consideration. “Duty cycle” is used to classify a printer according to the amount of prints it can handle per month. A company needing 50 000 prints per month will experience frequent breakdowns, need replacement parts and use many ink cartridges if they choose a printer which can only handle 5 000 copies a month. Printers are built and priced to handle the work they will have thrown at them. How often the printer will be used in a month, what it will be used for and whether its workload will increase over time will be important deciding factors for your customers. Every manufacturer will specify this for each model of printer they produce.
How a printer communicates Data is transferred between a printer and a device via a number of different communication channels. These channels include parallel ports, serial ports, USB, Ethernet, Bluetooth, WiFi and even near-field communication (NFC). Data streams, or packets, are sent from the host (usually a computer) to the printer. To communicate effectively, each device will need to install the correct printer driver. These are platform- and generationspecific: different operating systems of different ages will require different drivers to communicate with the printer.
TIP The formula used to calculate the cost of the toner consumable per page is: cost of consumable / page yield = cost per A4 page. Work out the printer’s total cost of ownership by calculating the cost per year for each kind of output (monochrome, colour document or photo). Add the three amounts together to get the total cost per year. Then compare this with other printer models to find the most economical option.
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Here’s a trick question: what do printers do?
Of course the obvious answer – “Print!” – is correct. But that’s not the only answer, not when we’re talking about Ricoh’s wide range of multifunction colour printers. Our high-performance machines also give you high productivity, fast turn-around, an intuitive interface, energy-saving options, as well as workflow and connectivity features.
If that’s the answer to innovative office solutions you’ve been waiting for, contact Ricoh on 0800 111 014 or visit www.ricoh.co.za today!
imagine. change.
Counterfeit toner: A surprise in every box. Don’t get fooled by counterfeit toner. Make sure you’re getting Original HP Toner.
What is a counterfeit cartridge? Counterfeits are remanufactured, refilled, or compatible cartridges, illegally packaged to look like original HP Toner, but can't match them when it comes to performance and print quality.
Learn how to identify counterfeit toner Look for these warning signs: missing HP logos on packaging, a missing or broken security label1, missing standard outer wrapping, or a missing or broken security tear strip.
Verify with our three-tier security system Security Label: Tilt the security label1 and turn it from side to side as well to look for the presence of a shifting image. Mobile Authentication: Scan the QR code with your smartphone to validate authenticity2. Software Authentication: Validate your original HP Toner cartridge automatically as you install it. Visit www.hp.com/go/TonerCheck
Our three-tier security system protects you from fraud Security Label: Tilt the security label1 for the presence of a shifting image.
Mobile Authentication: Scan the QR code with your smartphone to validate as authentic HP2.
Software Authentication: Validate your original HP Toner cartridge automatically as you install it. Visit www.hp.com/go/TonerCheck
Join HP for more sustainable printing
Partner with HP for the environment. Return Original HP print cartridges. From innovative design to convenient, free recycling, reducing your environmental impact is easy when you buy Original HP Supplies. HP Planet Partners Programme* available online 24/7 at www.hp.co.za/recycle *Programme availability varies by country
Contact us on Tel: +27 11 201 8927 / email: info@drivecon.net / web: www.drivecon.net
how to sell OEM versus third-party products There is much debate regarding the use of refurbished or compatible ink cartridges. An original equipment manufacturer (OEM) cartridge is one produced by the same manufacturer as the printer. If the printer is a HP machine, the cartridge will be made by HP. Remanufactured or compatible cartridges are refurbished and refilled cartridges from previouslyused, original ink and toner cartridges. The empty cartridges are sent to a remanufacturing plant where the cartridge housing is refurbished and movable and worn components are replaced. The cartridge is then refilled. Refurbished cartridges are resold at reduced rates - sometimes as much as 40% to 60% of that of an OEM product. OEMs are opposed to the practise of remanufacturing cartridges based on the following facts: • OEMs can provide correct colour matching with predetermined ink formulations to give the results promised by the equipment. • Specially formulated OEM inks achieve the right fluidity in order to flow through the critical points of the printhead with ease, ensuring a balanced distribution of ink on the page and a more optimal balance of colours. • OEM inks feature anti-smear and anti-clog technology which dries quickly on the page, offering a less grainy, smoother and sharper image. • OEM cartridges get the most out of a printer, extending its life cycle and productivity. • OEMs provide convenient supply management and technical support. Counterfeit products, apart from being illegal, can be detrimental to a printer. Ink manufacturers such as HP use special holographic stickers to indicate the authenticity of a product. The use of counterfeit printer parts and consumables can void warranties on genuine products.
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Ink Possibly one of the most important selling points of a printer is the ink it will consume. Modern users look to balance cost, quality and workload, and inks have a big impact on the long-term running costs of a printer. Dot matrix printers use ink ribbons. The ribbon does not dry out easily, and when the ribbon is running out of ink, the print gradually fades rather than stopping abruptly. This is not only cost-effective but also useful in demanding, rugged environments with excess heat, moisture or dirt.
Most laser printers use toner, which is a powder made of plastic and some metal. The printer’s laser writes a picture onto a drum. The toner is attracted to wherever the laser has written, and is then transferred to the paper and melted into it. Toner cartridges are generally more expensive than inkjet cartridges; however, they need to be replaced less frequently.
A thermal printer uses an ink ribbon which is heat sensitive and should be protected from light and moisture. Most thermal inks are black, but new developments have resulted in coloured thermal inks. Photo printers can have up to 11 ink tanks, which include a range of colours such as red, yellow, cyan, magenta, photo cyan, photo magenta, matte black, photo black, light grey, grey and dark grey.
An Inkjet printer uses CMYK cartridges. An electronic device inside the printer boils the ink, causing it to expand and shoot out onto a page through a printhead.
It is important to determine whether the printer will take full-size ink or toner cartridges, or lower-capacity, starter-size supplies, as this impacts total cost of ownership as well as cost per page.
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Paper The type of paper a printer takes will also impact the cost of ownership. Will the printer require different paper sizes and types of paper, or speciality paper? Duplex printing (the ability to print on both sides of the page) is an important offering as it can cut paper costs for the customer in the long term. Impact printers use continuous form paper. Continuous paper is usually perforated at regular intervals and is joined together like an accordion. It can be single ply or multi-ply, with carbon paper between the layers. The highest grade of continuous paper is similar to typing paper, with a fine perforation. The most common sizes are 241mm x 279mm and 381mm x 279mm. Inkjet and laser printers use cut sheet paper, ranging in size from A5 (148mm x 210mm) up to A0 (841mm x 1189mm) in speciality printers. Variations are offered in thickness, smoothness or a combination thereof. Choosing the correct paper will prevent premature wear and tear of the finished product. Paper is often supplied by the manufacturer to ensure the best colour reproductions. Photo printers use photographic paper, which is coated with specially developed chemicals for a glossy finish.
The chemicals also ensure there is no bleeding or smearing of ink. The paper itself can be thin sheets of plain paper or thick, multi-layered paper. Different types of photo paper have different thicknesses and textures. Some photo papers have the grain and weight of watercolour paper or art canvas. Thermal paper is a fine paper coated with a chemical that changes colour when exposed to heat. The paper, which comes in rolls, has a protective top-coating to prevent fading. Despite this, the paper is light sensitive and fades easily. Printers in the digital world Many have forecast the demise of the print medium. The reality is that while printing needs have changed, the need for printers has not. Consumers now want to print on the go from multiple devices. Apps such as Apple’s AirPrint and Google’s Cloud Print allow users to print over the Web from anywhere to any printer via a smartphone or tablet. These apps require printers to be connected over WiFi, Bluetooth or even NFC. Resellers need to leverage mobile opportunities and offer consumers lower total cost of ownership and greater convenience if they are to stay relevant in the modern market.
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Questions to ask your customers when selling printers: • • • • • • • •
•
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How will the printer be connected to a device or network? Which operating system is being used? How much printing will take place per month? Is colour required or will monochrome suffice? What are the speed requirements? What are the quality requirements? Where will the printer be used? Do “green” features, such as standby power saving modes, need to be taken into consideration? What is the available budget and what will the cost of purchase be?
Vol 98 - September 2014
win this Write in and stand a chance to win this Ferrari Car Primary backpack. Send your contact details to competitions@shop-sa. co.za with Fila Cartorama in the subject line.
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sales savvy ACKNOWLEDGMENT KELLEY ROBERTSON is president of The Robertson Training Group. Subscribe to Robertson’s newsletter at www.Fearless-Selling.ca and receive a free audio program and two other sales-boosting resources.
Sales prospecting best practices
Prospecting is a key selling skill – and a critical one to develop if you want to boost your sales and achieve long-term success
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ost sales people don’t invest enough time in the strategy of sales prospecting. Part of the problem is that very few companies teach sales reps how to prospect.
Here are five sales prospecting best practices for you to consider: Schedule prospecting time Allot time for sales prospecting every day, week or month. When my wife first started her software training business, our accountant said, “Devote a certain amount of time every week looking for new business.” Prospecting is not a fun activity - at least not for most people. However, the more time you consistently invest prospecting for new business, the more likely it is that you will never suffer from a sales slump. That’s why it is imperative that you block time in your calendar each and every week to prospect for new business. Use different prospecting methods Use a variety of methods to prospect for
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new business. Too many sales people take the same approach week after week. Although they may generate good results, it is critical that you use multiple methods and approach to uncover new business leads. Here are a few strategies you should consider: • Cold calling via telephone; • Door-to-door cold calling; • Asking for referrals; • Networking; • Speaking at conferences; • Writing articles; • Trade shows; and • Conferences. Develop a powerful introduction The majority of sales people fail miserably at this. I recall talking to a person I met at a networking event and after a 15 minute conversation, I still had no idea of what she did or what service she provided to her clients. Jeffrey Hayzlett, former CMO of Kodak, suggests that you have 18 seconds to capture someone’s attention - and an additional 100 seconds to convince them why they should continue a conversation or schedule a follow-up call or meeting. Master all types of media Master all types of media including telephone, e-mail, text, direct mail and
social media. Today’s business offers many more ways to communicate with the prospect - which makes it both easier and more complex to connect with new customers. This means you need to be able to communicate effectively in more media than before. Ask the following questions: • Does your voicemail message help you stand out from your competition? • Can you send an e-mail that compels your prospect to respond? • Do you know how to write an effective sales letter? • Are you utilising social media to connect with your prospects? Create a compelling value proposition The vast majority of sales people simply do not create a compelling reason why someone should do business with them, or buy their product or service. Their voicemails messages, e-mails and sales pitches sound like everyone else’s, and do little to compel a prospect to return their call, respond to their e-mail, or call them back after a sales presentation. Consistent and effective sales prospecting can make the difference between average and great sales results. If you are serious about increasing your sales, make the effort to apply the strategies to your daily and weekly sales routine. Vol 98 - September 2014
sales savvy
Why sales people hate cold calling Cold calling is a fact of life for most people in sales. The vast majority would no doubt prefer to rely on referrals, wordof-mouth, or some other lead source that reduces or eliminates their need to make cold calls. However, unless you deal with an established set of accounts, you will, at some time, be required to cold call in order to generate sufficient leads for your business. Having said this, even the most seasoned sales professionals often resist this strategy unless they are poked, prodded and pushed by their manager. Excuses include: • I don’t like the rejection; • I don’t want to come across like I’m desperate for business; • I don’t want to sound like a telemarketer; • I don’t like interrupting people at work; and • I don’t know what to say. However, I believe that there is another dynamic at play that prevents people from embracing cold calling: the need and desire for instant gratification. The pot of gold at the end of the rainbow. The prize inside the box. We know that cold calling seldom generates quick results. It takes a lot of dials to connect with live people. It takes finesse and a certain amount of creativity to deal with receptionists, gatekeepers and executive assistants. It takes multiple attempts and a bulldog sense of persistence to finally connect with decision-makers. And finally, after all that work, we eventually manage to make contact with our prospect only to hear “no, thanks”. I once read that there are two types of people: people who are willing to wait for a reward; and those who want the reward now, even if the payoff will be higher if they wait. I suspect that people who have the ability to wait for a payoff also possess the ability to make more calls than individuals who need immediate gratification. Let’s face it: capturing a sale is highly motivating and many people have a difficult time making call after call with little to show for it. Making 50 or 60 dials without making a sale or connecting with a buyer or decision-maker can be extremely frustrating. Spending an entire day on the telephone is even more challenging and difficult. Experts on this subject say that www.shop-sa.co.za
you need to recognise that every “no” brings you one call closer to making an appointment or landing a sale. Some people say that you need to “go for the no” and to use those “no’s” as a stepping stone to hearing a “yes”. While these philosophies are technically true, it takes much more than that. It takes big-picture thinking. It requires the ability to postpone the pleasure of getting the reward and developing the discipline to work through the pain and challenge of making dozens of calls with little to show for it. In order to develop the ability to get used to a delayed payoff, you actually have to make these calls, as painful and challenging as it is. You need to condition yourself that you will eventually get a reward for your efforts. Let’s take a look at this
from a slightly different perspective. When you learn a new hobby, sport, language and so on, it takes time to just to become comfortable. It takes longer to develop a level of consistent proficiency. And it takes even more time to develop your skill to the point of excellence. The same concept applies to cold calling. You can’t expect to make 10 or 15 calls and master the skill. In fact, that number of calls won’t even get you to the point of feeling comfortable. You need to block time in your schedule on a daily basis to make calls. The more calls you make, the easier it will get and the more proficient you will become. As your skill improves, so will your ability to generate leads and secure appointments. You will become more adept at dealing with receptionists and executive assistants. And this will eventually translate into sales.
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financial bytes SARB warns on high wage expectations The impact of a weak rand is starting to feed into consumer prices, while wage inflation expectations from labour and business are “uncomfortably high”, says deputy governor of the South African Reserve Bank (SARB), Daniel Mminele. “There are indications that exchange rate impacts – particularly the lagged impacts from past depreciations – are starting to feed through into consumer price inflation,” Mminele says. Source: www.fin24.co.za
Another tough year expected for PC market Global shipments of personal computers fell 9,8% last year, the worst contraction on record, and are likely to decline by 6,1% in 2014 due to lacklustre demand in developing countries. IDC had expected PC shipments to fall 10,1% last year, but says the fourth quarter benefited from a slight boost as old computers running Microsoft’s XP operating system, which the software company stopped supporting in April, were replaced. “Emerging markets used to be a core driver of the PC market, as rising penetration among large populations boosted overall growth,” says IDC analyst Loren Loverde. “At the moment, however, we’re seeing emerging regions more affected by a weak economic environment as well as significant shifts in technology buying priorities.” Long-term growth in PC shipments is expected to remain just below zero, with shipments in 2018 expected to decline 0,2%. According to the IDC, strong demand for smartphones in China and other developing countries will drive a 19% increase in global shipments of smartphones in 2014. Source: www.businesstech.co.za
Government scraps R1-billion IT project: report The government has scrapped a nearly complete IT project, at a cost of R1-billion, in favour of a new system which could see cost as much as R3-billion. The Sunday Independent reported that less than 10% of the R1-billion spent on an integrated finance management system could be reinvested in the new project. Government’s IT arm, the State Information Technology Agency (SITA), could also face a weighty legal bill, the paper reported. A decision to can the current project comes at a time when it is 80% complete, while a new tender, put out in March, is still pending. A spokesperson for Treasury told the Sunday Independent that the decision is “strategic” following an agreement between Treasury and SITA. He rejected the notion that R1-billion would be written off. He says that a decision to migrate the new IT system was taken by cabinet in November last year. “A large portion of the amount spent to date was allocated to preparation activities, upgrade of integration capabilities and specification of business requirements … The decision to change is deemed reasonable in the course of the programme life cycle, and therefore not construed to be fruitless and or wasteful,” the spokesperson says. Source: www.businesstech.co.za
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Local debt to Eskom ‘points to dire crisis’ Municipalities’ debt to the embattled electricity utility Eskom has trebled to R10,8-billion in nine months, and is threatening to spiral out of control. This is according to Cooperative Governance Minister Pravin Gordhan. Eskom has asked the government for an equity injection of R50-billion to alleviate its acute cash-flow situation. This month, the National Energy Regulator gave Eskom the goahead to recoup R7,8-billion in costs. This means that the 8% tariff increase Eskom has already been granted for next year could rise to 10% to 13%, in order to garner the R7,8-billion. “These exorbitant amounts owed to Eskom are an indication of great failure on the part of municipalities to manage their debt in an orderly and systematic manner. There is obvious incapacity in terms of basic financial management,” Hlengwa says. “Even more worrying are the allegations that municipalities are diverting revenue collected from electricity rates to other programmes and projects, instead of paying off debts due to Eskom. “This narrow-minded financial practice of robbing Peter to pay Paul is going to lead to the collapse of both municipalities and Eskom - at the expense of citizens who in turn bear the brutal brunt of these glaring failures.” Source: www.bdlive.co.za
South African Airways increases African flights In response to “tremendous growth” in demand for premium travel in Africa, South African Airways will increase its Airbus flights between Johannesburg and Lagos, Nigeria, to eight times a week from the beginning of September, the airline announced in a statement last week. SAA says that the increase to the “already extensive African flight schedule” aims to offer customers more travel options on the continent, as well as meet increased cargo demand. Source: www.southafrica.info
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retail savvy ACKNOWLEDGMENT www.store.co.za, www.wikepedia.com
How to sell online Change is inevitable and necessary. In order to survive, businesses need to adapt to an evolving retail world
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s the world expands, so too does the need for retail stores to reach beyond their bricks and mortar establishments and access new
buyers online.
The first step is to go online and familiarise yourself with both local and international sites, which are already selling products or services similar to yours. Setting up your online store will incur initial start-up costs for services such as domain name registration, site hosting, e-commerce software, site development and maintenance, marketing, transaction fees, Internet access and customer service. Time will also be required for the Web site design, product image uploads and site updates. The next step is to find a content management system (CMS) – a Web application designed to make it easy for non-technical users to add, edit and manage a Web site. You will also need a reliable online shopping cart that has a decent support system - someone you can call if you have any problems. It is important to design an easy-to-
navigate site that loads quickly at both dial-up and broadband speeds. Keep a balance between images and informative copy in order to attract traffic to your site, and ensure you update it frequently. Speak to a search engine optimisation (SEO) specialist and register your URL on all the major search engines (including Google. com and Yahoo.com) to make sure your site shows up in relevant searches. Include keywords in meta tags in HTML files to increase the chances of getting hits from search engines.
What is AdWords? AdWords is Google’s popular payper-click advertising network. Online retailers can place advertisements on nearly every Google search results page, YouTube video, and partner Web site to appear at the top, bottom or beside the list of search results Google displays for a particular search query. Its power lies in its speed and large reach. In a few minutes, you can set up and launch an advertising campaign which gets your text, image or video ads seen by browsers all over the Web. Check out the Google AdWords beginner’s guide online. Online marketing is not just about SEO and pay-per-click. It is about getting visitors
Your site must include: • • • •
User reviews create trust and will prompt new visitors to make their first purchase. A simple shopping cart system will get clients to the payment page quickly. Product review videos will help clients understand how the product works. A blog where you offer free, valuable content that expands on the latest products, discounts and offers, and answers the more common queries that arise regarding your products or services.
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to your site and getting them to buy from you. Your site must be “responsive” to the customer - available to be viewed over a variety of devices such as computers, tablets and smartphones. This shouldn’t cost you a fortune, but rather be part of the design and development service offering. Says Justin Todd of Store.co.za: “Trust is a big factor of any Web site. Post your privacy policy prominently. Have customer service information clearly displayed, including third-party recommendations. Set up a secure server to handle credit card transactions. Have a customer queries phone line or an e-mail line that will reply promptly.” An analytics package will give insight into who is visiting your site and what keywords they are searching for. This will help you to calculate the type of revenue they are generating. Google Analytics is a free service which enables you to monitor your site speed. This is very important as impatient customers will leave a site if pages take too long to load.
TIP Consider sending free samples to market influencers, such as industry experts, bloggers, writers and editors, to try and review. This kind of viral marketing will spike traffic to your site and increase the number of social media followers. You will need to manage your site to ensure people stay on your page and make purchases. Define your market by creating a core list of the category of buyers on your site. Then, build an e-mail list by including an e-mail subscription form in a noticeable spot on the front page. In this way you can start moving your information, products and content into their personal mailboxes.
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IT security ACKNOWLEDGMENT www.securitysa.com
Security
technology
Business risks are becoming common place in South Africa. Protect your company with a range of custom security solutions
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heft and vandalism have a serious effect on a business. Apart from the loss of goods, equipment and damage to property, these crimes often involve the loss of critical information – and it can pose a potential threat to lives.
No matter how big or small, every business needs to identify its major risks and assess a proactive security strategy – one that integrates IT and data, people management and perimeter security. Making an investment into an integrated security solution that monitors staff, work hours, movement, assets and data in the cloud is more critical than ever. In fact, it is soon to become mandatory as the POPI Act is promulgated. According to IDC SEMA: “The advent of CCTV regulations in South Africa, and data protection governance in the region as a whole, has become critical to IT decision-makers, blurring
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lines between information security and physical security practices.” With a range of security solutions on offer, choosing a system which integrates access control, monitoring and surveillance, digital video capture, identity management, realtime viewing, remote monitoring and management, recording, and archival/retrieval will ensure a simplified process with significant long term savings and ROI. “Security in the business sector per se has moved so radically into an IT and solutions-based dimension that effectively it should not be labelled security,” says Marius Greyling, CEO of innoVIZION. “Managers in this sector, where operations are large, labourintensive and diverse, need to solicit the services of a professional solutions design advisor, no matter the scale of their venture, to analyse how they wish to improve their overall operational excellence.” innoVIZION’s preferred slogan is “integrated people management solutions”, which better defines the way security is moving into the future. Today enterprise solutions need to include:
•
•
•
Biometrics are now the most popular solution for access security and time and attendance identification. Solutions use biological identifiers, such as fingerprints or iris scanning, as security measures. Alarm systems, IP cameras, wireless CCTV and video integration for external and internal premises monitoring and control to a hard drive for viewing anywhere in the world. The latest offerings also include digital cameras, which offer higher resolution for better facial identification; and small and unobtrusive cameras that are easier to hide, cost-effective, portable and transportable when needed for temporary observation. Such cameras assist in asset protection by providing audit trails of loading, offloading, weighing procedures, visitor movement, health and safety compliance, compliance with other internal controls, and procedures from an accounting point of view. Access control and perimeter security and surveillance are used Vol 98 - September 2014
IT security to warn off intruders. The latest thermal imaging cameras can record images of the infra-red radiation (heat) emitted by the skin to determine threats. It offers a number of advantages over conventional CCTV security cameras including the ability to detect threats in extremely low light (or even complete darkness), during unfavourable weather conditions or in thick vegetation; and provides a considerably longer threat detection range and resolution. Says Roy Alves, regional business development manager at Axis Communications, “Despite an entry-level thermal imaging camera costing in the region of R30 000, the overall return on investment comes across in the total cost of a company’s security solutions.
Low-cost thermal cameras can cover long distances of between 300m and 400m, whereas a company would need up to eight conventional surveillance cameras to cover the same area at an inferior image quality with devices that are more susceptible to a range of environmental factors and conditions.” • Smoke detectors are used where risk of fire is high to detect and warn people before the risk becomes unmanageable or sprinklers damage stock. Where applicable - and especially in the facilities management arena - integration is seen via the IT and security system. It offers control over building functions, such as air conditioning, lighting and alarms, through one central system. But security risk doesn’t stop there.
Today, criminals are capable of infiltrating companies through their IT systems to defraud, compromise enterprise and customer data, and potentially bring the business to a halt. Due to the very real possibility of a business being targeted by cybercriminals, business needs to be aware and understand what international cybercrime networks want, how they access business data, and what they can do to prevent it - especially in line with the new legislation, which places the responsibility on business management to secure the data they have access to.
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Why is IT security critical for South Africa? Insider risk and malware remain major concerns in South Africa, says IDC CEMA. Attacks on Web sites and cyber theft instances have increased in the country. The establishment of Anonymous in South Africa highlights the growing presence of hacktivist activity. Governance with mandates such as POPI will increase spending on IT security solutions, and security management is a major concern for companies in South Africa. Adoption of mobility, virtualisation and cloud will have a significant impact on IT security spending in South Africa.
POPI ACT
Vivotek cameras incorporate advanced features such as Smart IR technology, and are able to instantly adjust the infrared lighting intensity based on the lighting level of a scene, preventing overexposure.
www.shop-sa.co.za
“The Act will apply to any information regarding clients or suppliers, including contact details and correspondence. Human resources and payroll data, curricula vitae, applications for employment, CCTV records, performance reviews and internal e-mail records are also subject to its requirements, which could have a significant impact on the way local entities conduct business,” says Heino Gevers, security specialist at Mimecast South Africa.
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International comment ACKNOWLEDGMENT Written by David Holes. Republished courtesy of www.opi.net.
MRO and safety diversification grows opportunities The MRO and safety markets have provided diversification opportunities that some resellers have been quick to exploit
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s traditional office products (OP) suppliers look to broaden their scope and diversify into new markets, the maintenance, repair and operations (MRO) and safety sectors have caught the eye of many; particularly with businesses increasingly looking to buy a complete range of products from one supplier.
Banner, part of UK contract stationer office2office (o2o), is a prime example and has been expanding its MRO and safety portfolio over the last two years. Richard Costin, MD of Banner Business Services, says: “We’re no longer an office supplier, we’re a workplace provider, with our range extending far beyond traditional office stationery – it now includes everything needed to run business premises, from office, warehouse and kitchen to washroom, mailroom and
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canteen.” He adds that this is in direct response to customer needs. “They told us they wanted to be able to buy everything from one place and we’ve been quick to respond to that.” In the antipodes, Australian reseller Officeworks also spotted the opportunity and has expanded its business in this direction. Scott Clarke, Officeworks buyer for Safety, says: “We’ve worked hard to develop our safety category as a direct result of legislative workplace changes and the increasing costs of workplace injury. A key focus is assisting our customers with the achievement of safety compliance.” Overall, the sector seems buoyant too. Companies specialising in MRO have weathered the economic storm and are posting impressive sales figures. Keeping your workforce safe can never be taken lightly, of course, but now that businesses have more resources at their disposal again, they are refreshing and updating their safety equipment and companies that can supply these products are benefitting. US-based WW Grainger is a massive
player in the global distribution of over 900 000 MRO and safety products and must be viewed as an important bellwether for this sector. It’s reported strong US sales in the first quarter of this year. “We are particularly encouraged by the performance of our US business and online sales in both Japan and the United States continue to be strong,” says CEO Jim Ryan. Banner’s Costin is also pleased. “Site and premises management is a new category we’ve invested in this year and we’re seeing strong sales growth here.” He views the company’s catering offering as an important new area. “We recognised that every workplace needs catering supplies and equipment; we’ve got everything from kitchen to front-ofhouse products and initial sales have been really successful. But kitchens can be really hazardous places, so health and safety are vital and that’s an essential part of our new offering.” Safety as well as MRO is also an area where German adhesives manufacturer tesa is seeing good results through OP channels with its specialist range of products, particularly marking, Vol 98 - September 2014
International comment
security, anti-slip and repair tapes. The opportunities within the MRO and safety sectors are clearly there for the taking, and those that have made the step already are beginning to see the benefits. Batteries form a crucial part of the MRO market. Any portable electrical device needs a battery, plus they’re also used for temporary power back-up in case of mains failure. Duracell is the market leader for batteries, with around 37% market share by value, and it’s seeing steady global growth of 2% to 3% per year. Kenyatte Nelson, EMEA External relations at Procter & Gamble (manufacturers of the Duracell brand), sees the latest Duracell Ultra battery and Power Mat, a wireless mobile phone charging system recently launched in the US, as key innovations driving sales in this sector.
Despite increasing awareness of green issues, alkaline disposable batteries still represent around 85% of sales in Europe. However, improvements in technology mean rechargeables are more and more seen as a viable option. “Previously batteries would take hours to charge and it you stored them, they’d be flat again when you wanted to use them,” says Nelson. “StayCharged technology means they’ll retain their charge for six months and fast-charging means batteries can now be recharged in the time it takes to have a shower. This makes them so much more convenient.” Rival manufacturer Rayovac is also seeing sales growth and has recently introduced a range of Portable Power chargers for recharging products such as mobiles and tablets on the go when no mains power is available. Jessica Yurchich, Rayovac assistant product manager, believes this is an important new sales area. “With increased use of portable technology and the need to have devices constantly charged, we expect to see this market growing rapidly as users become aware of these technological advances.” Yurchich has also spotted growing demand for batteries and battery-powered
products from OP resellers. “They’re demanding batteries and torches more and more. As they look to emerging markets such as MRO and safety for growth, they are capitalising on the new business these channels bring them.
“Many leaders in the industry see OP dealers as a threat. They are poised with the salesforce, infrastructure and products that make them extremely attractive to all end-users.” Duracell’s Nelson agrees. “Our products are sold across a variety of retail and B2B channels and OP resellers are an important sales outlet. With our partners in the office supplies sector we’ve been able to develop the business model and create new sources of income for our customers.”
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IT accessories
Plug and play Laptop and USB accessories are the ultimate in mobile convenience
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Shox Spin speaker Style with a twist – and up to five hours of lithium power coupled with a 15m Bluetooth range. The 7,5W Shox Spin speaker prevents tinny sound.
Bose Companion II Multimedia speakers These Bose speakers are sure to compliment any laptop or desktop. Two satellite speakers and a subwoofer come with a separate volume controller, which incorporates headphone and line-in jacks so you can connect directly to other smart devices.
Western Digital 1Tb hard drive Western Digital’s My Passport Ultra USB 3.0 date storage device - when connected to a USB 3.0 port - lets you access and save files at high speed. Reduce transfer time by up to a third when compared to USB 2.0 transfer rates
Microsoft Wedge Touch mouse The Microsoft Wedge Touch mouse offers ambidextrous movement detection technology and a wireless range of up to 10m - and it looks pretty cool, too.
Belkin Pro Series Hi-Speed USB The 4,8m long Belkin Pro Series Hi-Speed USB 2.0 Device Cable allows users to connect USB printers, scanners and hard drives to their computers. Data transmission is high performance and error-free, at up to 480Mbps.
Logitech F310 Gamepad The Logitech F310 PC Gamepad device resembles a PlayStation 3 controller but only works for PCs, without the vibration function. Its sturdy design, dual-analogue joysticks and pressure-sensitive triggers make it ideal for PC gamers.
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furniture: chairs
Take a seat
Chair designs are becoming more dynamic as they strive to meet the demands of mobile workers
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ver the past two decades, the digital revolution has seen global communications, connectivity and networking shape modern society.
As technology has advanced, this evolution has meant that business has gone from meeting face-to-face and making deals around boardroom tables to working beyond conventional office walls, allowing any space to become a virtual workplace. Business, innovation, collaboration and ideas now happen anywhere, from coffee shops and restaurants to hotel reception areas.
Coalesse is new to the South African market premiered earlier this year with its Crossover Design Furniture range. Coalesse products are artfully designed to improve quality of life with crossover furniture, as the growing trend of home/ work life continues to merge and new technologies see work spaces becoming more flexible than ever. The company offers innovative and practical furniture that allows the “creative class” to work in an inspiring environment in any location. Coalesse works with leading international designers on its range, including Patricia Urquiola and Jean-Marie Massaud.
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Workspaces have become collaborative hubs, connectivity is global and spaces have become more dynamic than ever. Dauphin HumanDesign Group, a leading global brand specialising in office seating solutions, has embraced this rapid change in workspace behaviour by introducing the concept of Dynamic Spaces to South Africa, and creating products that quickly adapt within these evolving areas.
Dauphin’s Dynamic Spaces concept speaks to the ability of the office furniture design company’s chairs to transition and adapt to their environments. There are Dynamic Spaces showrooms in Cape Town and Johannesburg. Below are a few of their key pieces:
crime alert ACKNOWLEDGMENT www.it-online.co.za
Local solution mitigates procurement fraud Procurement fraud can cost your company millions. Protect yourself with a new, home-grown solution from SAS
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n South Africa, 59% of companies surveyed by PricewaterhouseCoopers (PwC) reported that they had detected instances of procurement fraud. This percentage places our country among the highest in the world, and SAS believes the undetected percentage is far higher.
Of the 134 surveyed South African respondents, four reported losing more than R1-billion each through fraud, says PwC director Louis Strydom. In line with the growing trend of procurement fraud, experts at SAS South Africa have developed the Procurement Fraud Solution. Based on SAS’ Fraud Framework, it is a series of software modules designed to detect and prevent financial crimes. The new tool from SAS uses analytics to proactively monitor and detect potentially fraudulent activities based along business rules, anomaly detection, predictive analysis, text analytics, database searches and social networking. It identifies red flags such as relationship links, duplication of information, validity of information, chronological order of transactions, irregular transactions and ghost vendors. “By turning the power of analytics to detecting procurement fraud, we can
use a combination of features working in collaboration to recognise not only known patterns of fraud, but also new methods and processes for defrauding organisations that have never been seen before, or that are specific to that particular organisation’s processes and employees,” says SAS Institute’s William Lawrence. “Predictive analytics for fraud detection can use geographic location, similar bank accounts, personal details of employees, unusual activities outside of the financial system (such as regular meetings with suppliers) and text analysis of the data contained in e-mails, to predict when and how fraud is likely to happen. This is a much better way of dealing with fraud and reducing financial losses than the old ‘pay and chase’ scenario.” Even more alarming was the finding that 77% of internal fraud in South Africa is committed by senior management, and that 59% of local companies have been affected by procurement fraud in the past two years - the most prevalent forms being vendor selection (76%), payment processes (60%), bid processes (57%) and vendor contracting (52%). Fraud risk management is the most effective method of detecting fraud, although this only uncovered 17% of all cases. Eighty percent of fraud detections are made by methods within management’s control. Data analysis can improve these numbers, says Yolande Byrd, director at FACTS Consulting, which worked alongside SAS to develop the solution. For Byrd, there is a general lack of understanding
within companies when it comes to fraud detection, as they are unsure of what to look for, and how. There is a lack of internal skills to manage the fraud detection process, which is often left up to the IT manager. For Byrd, organisations can no longer afford to be too trusting of employees and suppliers. Making them aware that their activities are being monitored will go a long way to reducing instances of fraud. The SAS solution has a very high return on investment, says Dion Harvey, sales director at SAS. Most companies are able to recoup their expenses in less than 12 months after implementation. A pilot project at a client that deals with many suppliers produced results in just three weeks, enabling the company to repay part of the cost of the solution with the money recovered from fraudulent activities. While costs are difficult to determine, as they vary across organisations, Byrd explains that if a company uncovers just 10% of fraud, that recovered money will likely more than pay for the solution. The solution is Web-based and interfaces with existing systems, such as those for case management. Plugins ensure it is compatible with existing systems, such as Oracle. There is no such thing as small fraud. Small fraud is just big fraud waiting to happen, as people become more greedy. Perhaps the biggest motivator to uncovering fraud is that a 3% reduction in fraud equates to a 60% increase in profits, Byrd concludes.
Scam alert Preshica Behair of New Era Stationers and Automation would like to alert other stationers to a possible scam. A man going by the name of Samsam Duse, using the e-mail address samsam@webmail.co.za, placed an order for 240 boxes of paper and, following the receipt of a quotation, he tendered a Standard Bank proof of payment via e-mail. He was informed by New Era Stationers that the order would only be processed once the bank had cleared the amount. The amount never reflected in the company bank account. Please report any crime or fraudulent activity you may have experienced. Help prevent and fight crime by sharing information.
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crime alert
PIC Web site hacked The Web site of government-owned Public Investment Corporation (PIC), which has more than R1,6-trillion under its management, has been hacked. This is according to a recent report by www.businesstech.co.za. The PIC is a key driver for investment within the South African economy, and is responsible for managing funds acquired from public servants through the South African Government Employees Pension Fund (GEPF). The Democratic Alliance (DA) picked up on the incident. They said a Moroccan-based hacker succeeded in breaching PIC’s online security systems early on Sunday morning, disabling the Web site and potentially gaining unauthorised access to the organisation’s private information. The party provided a screenshot of the hack, and Google also indexed it, showing the PIC’s search links with the same text. “The DA will write to the Minister of Finance, Nhlanhla Nene, requesting urgent clarification on what measures have been taken to protect the integrity of information held by the PIC following the cyber-attack,” says DA Shadow Minister of Finance, Dion George. “This is a serious breach of the organisation’s cyber-security protocols, and potentially compromises information on the
investor’s operations and the private information of millions of South Africans.” Simon Campbell-Young, MD of Phoenix Distribution, says: “Reading the report, the breach seems to lie externally with the ISP and not the ICT system. It is imperative that an ISP offers the right levels of security for their customers. I would ask what malware intrusion deterrents are they using and what firewalls are running? It’s logical that clients also ensure they are buying into and receiving the right levels of protection and security provided by the host provider.” The DA is asking what measures have been taken to protect the integrity of information held by the PIC. The PIC released a statement saying that it strongly condemns the hacking of its Web site on the 17 August 2014. “This Web site is hosted externally with a reputable ISP, and therefore this event had no impact on the PIC’s internal ICT systems. We can confirm that no information that compromises the operations of the PIC has been acquired through this act. In an effort to curb such criminality, the PIC will open a criminal case with the South African Police Service (SAPS) to investigate this case further.”
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Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry To sponsor the Crime Alert page contact 011 781 0370 REPORT CRIME AT info@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on 011 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics. www.shop-sa.co.za
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industry news
Are you ready for NFC? Near field communication (NFC) is rapidly transforming the way in which everyday tasks, such as payments, gaining security access to buildings and even the purchasing and collection of concert tickets, are performed. NFC has its roots in radio frequency identification (RFID), which dates as far back as 2004, and was first used in a smartphone in 2006. The technology enables devices to establish peer-to-peer radio communication, passing data from one piece of equipment to another by touching them or placing them in close range. Mike van Lier, divisional head of Enterprise Business Team (EBT) at Samsung Electronics SA, says, “Companies that have embraced the technology and invested significantly in its development continue to discover new and innovative ways in which NFC can simplify business processes”. “Samsung announced the initial range of NFC-enabled printers with its Xpress C410W series in 2013, a market first, which boasted compatibility with a number of mobile IT devices. As industry leaders in innovation, we take pride in having brought this technology to the world of printing,” says Van Lier. Earlier this year, Samsung launched the more advanced Xpress C1860 series. With printing speeds of up to 18 pages per minute (ppm), this range was developed to increase efficiencies for small and medium businesses (SMBs) with high volume printing needs. Samsung’s range of NFC printers goes a step further by eliminating the need to be connected to a WiFi network or
transferring the document onto an app, which previously posed a problem if certain file formats were not catered for. NFC supports Word, Excel, PowerPoint and PDF documents. It can transform a smartphone into a powerful business tool for production, faxing, scanning and sending of documents directly from a mobile device simply by placing it near the NFC icon on the printer. The printers function best with the award-winning Samsung Mobile Print App. The app is available via Google play, is also compatible with Samsung Galaxy smartphones and tablets, and enables printing via Google Cloud Print. Consumers and businesses are increasingly adopting the technology and Samsung will continue to develop innovative solutions to simplify processes through the utilisation and incorporation of NFC. The industry has only scratched the surface: the possibilities with NFC are endless for large enterprises and SMBs across a number of key verticals including education, retail and hospitality. “NFC Technology can accelerate delivery of products and services, and has successfully been utilised to boost the overall customer satisfaction”, concludes Van Lier.
Firms prefer paper to electronic records Despite new technologies enabling electronic storage of information, 90% of local businesses are still storing documents in paper format, according to a study released by JSE-listed storage management provider Metrofile. The survey found that 75% of respondents store the original paper documents on site, while only 45% of businesses scan the original paper documents as back-up. New technologies, such as cloud computing, enable businesses to store documents electronically using servers located remotely or on the companies’ premises. Metrofile Records Management MD Guy Kimble says it is not surprising that most local businesses were still storing paper-based documents, as required by legislation such as the New Companies Act and Financial Advisory and Intermediary Services Act. “This proves that paper-based records management is not dead, but is in fact a very necessary part of many business operations.” The 2014 Metrofile Information and Records Management Trends Index surveyed more than 200 management executives from local businesses operating mainly in the financial services, consumer goods and services, and business services
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my office magazine
industries, among others. Global research firm Gartner says the physical location of data still matters, but it will become increasingly irrelevant and be replaced by a combination of legal location, political location and logical location in most organisations by 2020. Gartner says that, historically, people equated physical proximity with physical control over data and security. Although everybody knows that locally stored data can be accessed remotely, the desire for physical control still exists, especially among regulatory bodies, says Gartner research vice-president Carsten Casper. “The future will be hybrid - organisations will be using multiple locations with multiple service delivery models.” The new era of offsite records management, says Kimble, includes both physical and electronic records management. Documents that are required to be kept for legislative reasons can be physically archived, and those that are required for frequent access can be stored in active filing environments. According to an annual survey released recently by KPMG, the professional services provider, digital strategy and data analytics head the list of concerns of consumer goods
companies. The issue has supplanted last year’s big worry about how to get growth in the face of weak consumer demand. Even though more than half the senior executives surveyed acknowledge the importance of digital, 32% admit to being weak or having no capabilities in the field. This lack of confidence partly reflects the industry’s relatively late adoption of digital technologies, following the telecoms, travel and other sectors. It also underscores a generational shift, says Steve Knox, senior adviser at the Boston Consulting Group. “The companies are worried because they wonder whether they have the talent and skills to continue the digital journey. Chief executives haven’t grown up in the digital age and are having to depend on the young.” Source: The Financial Times, written by Thabiso Mochiko Vol 98 - September 2014
industry news
Fellowes announces CEO leadership change
Jamie Fellowes, chairman and CEO of Fellowes, has announced that his son, John Fellowes II, will be promoted to CEO effective July 1, 2014. Jamie will remain chairman of the board in a non-executive role, as well as Fellowes’ largest shareholder. John represents the fourth generation of family executive
leadership in the business. John joined Fellowes in 2001 after working for a financial services company in California. He began in a key account sales and marketing role for the company’s shredder division. He eventually became GM of this division. In 2008 Fellowes recapitalised the company to concentrate ownership in the Jamie Fellowes branch of the Fellowes family. From this point, the family began preparing John to succeed Jamie as CEO. In 2010 John moved his family to the UK, where he travelled throughout Europe to better understand the business from an overseas perspective. Almost 50% of the company’s sales revenues are from overseas. In January, 2012, John became president. He has focused much of his attention on product innovation, brand marketing and new market development. The company has entered into new products to shift its portfolio toward non-paper dependent categories. The CEO changeover coincides with Jamie Fellowes’ 50th year in the family business. He started as a part-time production worker. During his college years he worked in the factory, the distribution centre and in outside sales. Jamie has served 31 years in the chief executive role, with a total of 45 years of executive responsibilities - working first with his father, then his brother and finally his son. His daughter, Jen, also works in the business, managing its philanthropic activities. Jamie expects to stay active in the business as non-executive chairman of the board, in support of John. He also serves on four non-profit boards, and he and his wife are involved in various philanthropic activities. In 2017, Fellowes expects to celebrate its 100th year in business.
Congratulations! My Office magazine and shop-sa would like to congratulate Marcia Gravett on the birth of her baby girl, Cailynn Rae. Gravett project manages the printing and delivery of the My Office magazine envelopes each month, which are sponsored in full by Merpak.
www.shop-sa.co.za
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eco news
Going green to make a difference RHINO FORCE donates 4x4 vehicle to IAPF The Bead Coalition’s RHINO FORCE division, the home of the best-selling rhino bracelet, has donated a 4x4 vehicle valued at R 280 000.00 to the
International Anti Poaching Foundation (IAPF), founded by Damien Mander. The vehicle will assist the IAPF to reach remote areas threatened by rhino poaching. The company will be raising the donation through the sale of RHINO FORCE bracelets. In addition, the IAPF will be receiving 10% of gross profit of every hand-beaded RHINO FORCE bracelet sold in South Africa. Anti-poaching rangers form the first line of defence for our wildlife. Without the right training and equipment, they cannot defend natural areas. The IAPF believes in wildlife conservation through direct action. It develops, implements and manages: anti-poaching ranger training; conservation security plans; and wildlife crime information systems. In 2009, Damien Mander, a former
Australian Royal Navy Clearance Diver and Special Operations military sniper, formed the IAPF to use his unique skills for conservation. “Having RHINO FORCE in our corner is a huge step in the right direction, and we are truly grateful. We are fighting a world wildlife war and the rangers who spend their lives at the front-lines need all the support they can get. I don’t ask you to consider whether or not rangers should be trained or equipped to the genuine levels required, I ask if you will accept the outcome if we do not follow this path?” says Mander, who is the CEO of IAPF. Red, black and white RHINO FORCE beaded bracelets are worn for rhino conservation globally, and are sold online at www.beadcoalition.com or at various retailers and lodges in southern Africa for R40 each. The Bead Coalition delivers worldwide.
IDC grows green energy assets to R15bn The Industrial Development Corporation (IDC) has achieved its target of investing R5-billion a year in green energy projects, and this portfolio is now at R15-billion. South Africa is a leader on the continent in renewable energy. The sector has developed rapidly since the government launched a programme three years ago to encourage independent power production. Raoul Goosen, the IDC’s specialist in green industries, says that South Africa has large tracts of underutilised land suitable for biofuel crops. Chamber of Mines CEO Bheki Sibiya, who is also chairman of Uhuru Energy, says securing reliable and affordable energy was crucial for the
mining industry to achieve its local beneficiation targets. Uhuru founder David Sonnenberg says although South Africa has small natural gas resources, biomethane produced from the conversion of bio-gas from feedstocks such as manure, sewage and crops could be used in the same way as natural gas for electricity generation, heating and transport. The Department of Energy had allocated only 1%, or 16MW, of its renewable power target to bio-gas. But if it were to allocate the 9600MW it had targeted for nuclear power to bio-gas instead, this would require only a 300 000ha area to grow the feedstock and would create 300 000 permanent jobs.
Goosen says the department and the Southern African Bio-gas Industry Association were working together on an incentive scheme for bio-gas, which was expected to be in place by next year. Sonnenberg says biofuels plants were adapted to use crops available in the vicinity, and in South Africa those could include succulents, spekboom and moringa, which needed little water and could be harvested year-round. The IDC had financed several biogas schemes at dairies, piggeries and an abattoir, as well as an 8MW plant at South African Calcium Carbine in Newcastle, says Goosen. Source: By Charlotte Mathews on www. bdlive.co.za
eco news
Hotel Verde is Africa’s “greenest” hotel A showcase for enviro-conscious technological installations, construction and operation practices, Hotel Verde is saving the world one guest at a time. Believing in the importance of responsible and local sourcing, as well as supporting of small, local businesses, Hotel Verde aims to be as green as possible from the geothermal heat pumps in the basement to the onsite bottling of water by Dematech. Their outdoor area is tended by Pink Geranium and planted with indigenous landscaping to uplift the already-present wetland. Their green initiative does not stop at their doors, and has been extended into the Airport Industria to create a green hub within an otherwise grey, industrial district. This has been done by the addition of tarred commuter thoroughfares and beautiful landscaping. The
sustainable design at Hotel Verde is state of the art and innovative, meeting with international criteria for green building and design. To take this project from concept to reality, they worked with partners such as Atvantage Project managers, Ago Energie & Anlagen, Ecolution Consulting, Ecocentric and Les Harbottel Design. The building is also filled with local art and inspiring design elements. The project is currently complete but always developing. Hotel Verde invites all those passionate about sustainability to come view the hotel, support sustainable tourism, earn those Verdinos and take part in the green celebration – the focus of their everyday work ethic. Visit www.hotelverde.co.za for more, call (021) 380 5500 or visit them at 15 Michigan Street, Airport Industria, Cape Town.
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SHOPPING FOR STATIONERY? NEED OFFICE PRODUCTS DELIVERED TO YOUR DOOR? LOOK NO FURTHER… My Office magazine – the only accredited publication for the office and home products industry is mailed monthly to office professionals across South Africa. Register on www.shop-sa.co.za to receive your free magazine subscription. • L earn about cutting edge office technologies • How to work smarter and faster and with best business practice • Get updates on events, promotions and latest offers • Be inspired by the hottest trends in interiors, furniture, and workplace ergonomics • Do business with accredited industry suppliers. Connect to the largest and most comprehensive database of likeminded professionals in the workplace environment. My Office magazine is the official publication of the Stationery, Home & Office Products Association of Southern Africa. Join this expanding community of office professionals, managers, procurement buyers and business owners now when you register on www.shop-sa.co.za
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product showcase
NEW PHILIPS DIGITAL VOICE RECORDERS What do you want to record? Philips has the solution for you! Designed to record! The new Philips Voice Tracers offer best-in-class audio quality in any recording situation, with crystal clear sound and large colour display for ease of use. Optimized for notes, conversations, lectures & interviews, music and meetings.
Tel: (011) 887 1056 E-mail: info@speech.co.za Web: www.speech.co.za
THE ROUGHTOTE STORAGE BOX 110L (AD99310BK) • • • • • •
Mobile Multipurpose storage L775 X W520 X H445mm Base and Lid with tight-clipping hard-wearing storage products Holds up to 110L Also available in 45L & 68L (without wheels)
Tel: (011) 248 0300 Web: www.koloksa.co.za
GIOTTO DECOR METAL ART MARKERS Multi-surface metallic colour fibre pens. Ideal for decorating card, wood, glass, leather, plastic, rocks, Das modelling material, metal, etc. Colours mark porous surfaces permanently and can be removed from smooth surfaces using a damp cloth. For this reason the pens are recommended for use on glass and windows. All Décor Materials inks are water-based, safe and light-resistant. The pens have a medium-sized tip (diameter: 4mm. Super resistant blocked nib, safety cap and ventilated cap. All colours wash off hands easily. However, owing to their character, they can stain clothing. Available in 5 metallic colours: gold, silver, magenta, blue and bronze.
Tel: 087 150 3549 E-mail: sales@filacartorama.co.za Web: www.filacartorama.co.za
FILA CARTORAMA SA (PTY) Ltd
GIOTTO ROBERCOLOR BOX 100 Round white and coloured dust-free chalks for use on slate blackboards. Diameter: 10 mm. Length: 80 mm. Made of real chalk, composed mainly of calcium carbonate, from the Champagne region of France. The chalks are dermatologically tested and slide ailing the blackboard, creating clean, sharp marks. They do not leave scratch marks on the blackboard. Colours wash off hands and fabrics. Available in the following packs: 100 chalks of the same colour; 100 chalks of assorted colours; 10 white chalks; 10 chalks of assorted colours. The pack of 10 white chalks has a dispenser, allowing you to take each chalk out individually.
Tel: 087 150 3549 E-mail: sales@filacartorama.co.za Web: www.filacartorama.co.za
w w w . s h o p - s a . c o . z a
FILA CARTORAMA SA (PTY) Ltd
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SOURCE PRODUCTS HERE A ADDING MACHINE, POINT OF SALE AND MACHINE ROLLS PaperGeni Rotunda ADHESIVES, GLUES AND SPRAYS BIC South Africa (Pty) Ltd - Correction Fluid, Glue sticks & Super Glue Palm Stationery Manufacturers - New Wave Freedom Stationery - Marlin ADHESIVE NOTES 3M SA PTY Ltd - Post-it ® ART, CRAFT, GRAPHIC AND DRAWING MATERIALS CTP Stationery - A4 coloured poster boards Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint
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B BAGS AND CASES D.O.S - iStay Flip File - Business cases. Freedom Stationery - Space Case and Marlin Global Bag And Sportswear Manufactures Custom schoolbags ,tracksuits Kolok - Kenton Topmark - School Bags, Laptop Bags, Pencil Cases, Sports Bags, Luggage BATTERIES Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries BIN RANGE Krost Office Products BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers CTP Donau - Donau files and slide binders, A4 poster board Parrot Products - Parrot Comb Binding Machines Press Products - Twin Wire®, Plastic Combs,
Plastikoil®, Binding Covers Rexel Office Products - Rexel and GBC W Vos & Co - Renz covers & combs, ringwire
BINDING MACHINES AZ Trading - DSB, Neorel D.O.S - Prima, DSB Parrot Products - Parrot Comb Binding Machines Press Products - Twin Wire®, Plastikoil®, Plastic Combs Rexel Office Products - GBC and Rexel ranges W Vos & Company - Renz. BOARDS BIC South Africa (Pty) Ltd - BIC Velleda School Whiteboards CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Palm Stationery Manufacturers - New Wave Parrot Products - Full range of boards and accessories. Custom boards printed to your specification Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories. Quartet magnetic white/cork boards BOOK COVERS CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper Freedom Stationery Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap RBE - Papersmart BOOKS AND PADS BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads
Freedom Stationery - Manufacturers Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar RBE - NCR Business Books Rexel Office Products - Colourhide notebooks BOXES AND CARTONS CTP Stationery - Archiving Systems Rexel Office Products Specialised Filing Systems - Archive and Off-Site Tidy Files - Acid free archiving products
C CALCULATORS Kolok - HP Nikki Distributors - Truly calculators Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar Rexel Office Products - IBICO CALENDARS CTP Stationery - Diaries assorted sizes CALLIGRAPHY Max Frank - Artline CANTEEN Kolok - Tea, Coffee, milk etc, Sunbeam (appliances), Cleansui (water filters and refills) CARBON PAPER AND FILMS RBE - NCR Business Books CD’S, DVD’S AND DISKETTES Kolok - Verbatim, Kenton CLIP BOARDS CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard CLIPS, FASTENERS AND PINS Freedom Stationery - Marlin Grip Binders - Essentials, Stephens, Penguin Tidy Files - Filing solution
Effortless binding with perfect results CombBind 100
CombBind 110
CombBind C200
CombBind C210
buyers’ guide
See page 46 for contact details DIARIES, PLANNERS AND ORGANISERS
COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin Palm Stationery Manufacturers - New Wave COMPUTER ACCESSORIES Kolok - Verbatim, Kenton Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper COMPUTER CLEANING Kolok - ComputerCare Pyrotec - Tower computer cleaning range COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files KMP - for computer consumables Kolok Unlimited - Penguin (Ribbons, Toners, Inkjets,) ,Till and fax rolls Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels COMPUTER HARDWARE Kolok Unlimited - Blazer UPS systems, Geha (Interactive white boards) CORPORATE STATIONERY & GIFTING Star Stationers and Printers CRAYONS AND CHALKS Freedom Stationery - Marlin Palm Stationery Manufacturers - Chalks and Crayons Power Stationery - Powerstar
CTP Stationery - CTP Brand Hortors Stationery - Legal diaries Rexel Office Products - NOBO planners, refills
F
and T-card kits, Quartet Monthly/Weekly
FAX ROLL MANUFACTURERS
planner
Rotunda
South African Diaries - For all your diary FILES AND FILING
needs
African Filing Systems - Top retrieval filing DICTATION - TRANSCRIPTION
and arching products
Olympus Audio S.A - Digital Voice Recorders,
BSC Stationery - Treeline, Mobifile
Transcription Kits and Accessories.
CTP Stationery - Full range of quality DONAU
Powerhouse Dictation for Philips - Dictation,
brand
transcription, meeting recording, mini-tapes,
Flip File - Executive display files, expanding
foot pedals, accessories
files, Document folders, dividers Freedom Stationery - Edo / Unifile
DRAUGHTING AND DRAWING OFFICE SUPPLIES
Palm Stationery Manufacturers - Lever arch,
CTP Stationery - A4 Poster Boards
Ringbinder files, Manilla flat folders Grafton/Star
E
Kolok - Geha (Binding machines)
EMBOSSERS AND ENGRAVING
document file, clip file and presentation file
Rubber Stamp & Engraving Co - Ideal
Rexel Office Products - Prima and Rexel
& Trodat Embossers (pocket, desk and
ranges
electronic), Trotec
Specialised Filing Systems - Top Retrieval,
Palm Stationery Manufacturers - leaver arch, ring binder files, manilla flat folders. Pentel S.A (Pty) Ltd. - Display book Vivid,
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Archive and Off-Site ENVELOPES AND MAILING
Tidy Files - Filing solutions
BSC Stationery - Leo Envelopes CTP Stationery - Commercial envelopes
FOLDERS
Global Envelopes - CelloWrapped, peel+seal
CTP Stationery - DONAU Brand
and FullGum
Freedom Stationery - Marlin
Grafton/Star
Palm Stationery Manufacturers - View files,
KZN Envelopes
polypropylene & board folders
Merpak Envelopes - Complete range of quality
Tidy Files - Specialised
envelopes
D
FORMS - LEGAL AND MISCELLANEOUS
Envelopes, Peel and Seal
Hortors Stationery - complete range of custom,
PaperGeni
company, miscellaneous, magisterial, etc.
RBE - Papersmart
DESK SETS AND ACCESSORIES BIC South Africa (Pty) Ltd - Desk Set Solo Delux Freedom Stationery - Marlin Krost Office Products Ledger Systems - Falcon Products Rexel Office Products - Rexel Eco Range
CombBind C250 Pro
Narayan Wholesaler - Wholesaler of Quality
WireBind W20
ERASERS & ERASING / CORRECTION FLUIDS
FURNITURE - OFFICE & SCHOLASTIC
BIC South Africa (Pty) Ltd - Tippex tape,
Krost Office Products - accessories
bottle and Pen
New Era Office cc - Specialising in all office
Freedom Stationery - Marlin
furniture desks, chairs, credenzas, boardroom
Max Frank - Uni
tables, etc
Palm Stationery Manufacturers - Tape/Erasers
Reboni Furniture Group - Manufacturing and
Pentel S.A (PTY) LTD - Hi-Polymer and Ain
distribution of educational and office furniture
eraser, correction tape and pens
Specialised Filing Systems - Cabinets,
Power Stationery - Powerstar
Shelving and Hi-Density
MultiBind 230 Comb & Wire
www.rexelsa.co.za ThermaBind T400
SOURCE PRODUCTS HERE G
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GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra Beswick Office Products - Fellowes, Vivid Press Products - BindQuip Rexel Office Products - SmartCut and ClassicCut W Vos & Co - Ideal
LABELS Freedom Stationery - Marlin Nor Paper Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Specialised Filing Systems - Filing Tidy Files - Filing solutions
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LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System
INDEX TABBING AND DIVIDERS 3M SA - Post-it flags, Flag pen and highlighter CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Grip Binders Palm Stationery Manufacturers Rexel Office Products - Rexel, Mylar and Prima board INKS KMP - for computer consumables. Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking. Laundry. INTER-SCREWS / BINDING SCREWS Ledger Systems - Sole suppliers of Inter screws
J JANITORIAL Kolok - Goldenmarc (Cleaning products), Brooms, Mops and equipment.
LAMINATING MACHINES AZ Trading - DSB, Speedlam, Lamiace Kolok - GEHA and Galaxy Parrot Products - Parrot A4 and A3 Laminators Press Products - GMP Rexel Office Products - GBC and Rexel ranges W Vos & Co - PEAK & Renz. LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size Kolok - GEHA, Penguin laminating pouches and rolls Parrot Products Press Products - GMP Rexel Office Products - GBC LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc LETTER TRAYS Krost Office Products
M MAILING TUBES CTP Stationery
MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers Ledger Systems - Falcon products
N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/Numberer (manual/electronic), Trodat
O OFFICE ERGONOMICS Rexel Office Products - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repetitive strain injury) OFFICE FURNITURE IXAXA Office Furniture - Office furniture (Desks and Chairs) from reception to CEO’S office
Simply faster to the finish... TM
Introducing the new line of Fusion Laminators
Fusion 1000L
Fusion 1100L
Fusion 3000L
buyers’ guide
See page 46 for contact details
OVERHEAD PROJECTION AND ACCESSORIES 3M SA (Pty) Ltd. - Overhead film, transparency, multimedia Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO
Rexel Office Products - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead - various grades
P PACKAGING Merpak Envelopes - Postsafe packaging range PAPER AND BOARD Antalis South Africa - Office paper and packaging solutions CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok Unlimited - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Paper World Handmade Paper, Embossed Paper, Specialty Papers, Scented Paper Board, Paper Products Peters Papers - Rotatrim, Typek and Smart Copy Power Stationery - Powerstar RBE - Papersmart Rexel Office Products - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES W. Vos & Co - Ideal PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch, Atlantis Clutch, BU4 Clutch Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil. Power Stationery - Powerstar
PENCIL SHARPENERS Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens PEN CARBON BOOKS Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books
PERSONAL STATIONERY CTP Stationery - Home office and personal filing system, diaries Grafton/Star PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners
PRINTING Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Kolok - Epson, Lexmark (Hardware), Hp Printers, Oki (Hardware) PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATIKMP - For computer consumables. Ink Spot Suppliers - Suppliers of all brands of inkjet and LaserJet cartridges Kolok - EPSON (inkjet, large format etc), LEXMARK, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons) Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung
43
PUNCHES AND PERFORATORS Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Press Products - BindQuip Power Stationery - Powerstar Rexel Office Products - Rexel
R RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system
POINT OF SALE PRINTER ROLLS PaperGeni Rotunda
www.rexelsa.co.za Fusion 3100L
Fusion 5000L
Fusion 5100L
SOURCE PRODUCTS HERE RULERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Penflex - PENFLEX rulers
S
44
SCHOLASTIC SUPPLIES BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Rexel Office Products
shredders Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range W Vos & Co - Ideal.
T
SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board
TAPES 3M SA (Pty) Ltd. - Brand Scotch® MagicTM Freedom Stationery Palm Stationery Manufacturers
SPECIALISED STATIONERY AND BOOKBINDING Ledger Systems - Law reports and periodicals
TELECOMMUNICATIONS Nikki Distributors - Siemens office phones
SPIKE FILES Grip Binders
TELEX ROLLS AND TELETEX PAPER Rotunda
STAMPS, STAMP PADS AND INKS Rubber Stamp & Engraving Co - Trodat, preinked stamps, stamp and fingerprint pads
THERMAL ROLLS Rotunda
STAPLING MACHINES AND STAPLES Freedom Stationery - Marlin Interstat Agencies - Genmes Krost Office Products Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range STATIONERY SUNDRIES - SCHOLASTIC CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar STENCILS Freedom Stationery
SCRAPBOOKING Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes D.O.S - Kobra Kolok - GEHA entry level and high-end
The World Leader in Auto Feed Shredding
TONERS AND CARTRIDGES KMP - Computer consumables Kolok - PENGUIN (Inkjets and Laser toners), EPSON, LEXMARK, HP. PaperGeni TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems Specialised Filing Systems - Total Solution and more Tidy Files - Complete onsite and offsite filing solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities
STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - VERBATIM (hard drives, USB sticks etc), HP Rexel Office Products - Storage boxes Specialised Filing Systems - Filing Tidy Files - Filing solutions
STACK SHUT DONE
TABLET AND ACCESSORIES D.O.S - Clarys, iStay
Auto+ 60X
TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range
Auto+ 80X
Auto+ 100X | 100M
buyers’ guide
See page 46 for contact details
V VISITORS BOOKS/REGISTERS Ledger Systems - Falcon Products - visitors books, hotel guest register, restaurant reservation registers
45
DID YOU KNOW? • The Buyers’ Guide is an affordable way of highlighting your brands while also introducing up and coming new stockists to the trade. • The Buyers’ Guide is a valuable sourcing tool to market your business and the brands that you carry. • To book space, contact Wendy on wendy@shop-sa.co.za or (011) 781 0370.
www.rexelsa.co.za Auto+ 200X
Auto+ 300X | 300M
Auto+ 500X | 500M
Auto+ 750X | 750M
CONTACT DETAILS HERE 3M 011 844 9202
PvtBag X926, Rivonia, 2128
(
011 624 8000
Box 86173, City Deep, 2049
(
021 521 2400
Box 36964, Chempet, 7442
7
011 806 2388
Customer Serv: 0800 118 311
7
0866 101 185
labelling@kemtek.co.za
7
021 521 2402/3
info@penflex.co.za
African Filing Systems
Kemtek Imaging Systems - Cape
Pentel S.A (Pty) Ltd
(
011 896 5279
www.africanfiling.co.za
(
021 521 9600
Box 181, Cape Town, 8000
(
011 474 1427/8
Box 202, Crown Mines, 2025
7
086 540 6892
info@africanfiling.co.za
7
021 551 5032
brenth@kemtek.co.za
7
011 474 5563
www.pentel.co.za
Antalis South Africa (Pty) Ltd
Kemtek Imaging Systems - KZN
Peters Papers
(
011 688 6000
Box 6893, Johannesburg, 2000
(
031 700 9363
Box 15685, Westmead, 3608
(
011 677 9000
sadlerly@peterspapers.co.za
7
011 688 6162
marketing.office@antalis.co.za
7
031 700 9369
Sandim@kemtek.co.za
7
011 622 6646
www.peterspapers.co.za
Antalis South Africa (Pty) Ltd - Cape Town (
021 959 9600
7
021 959 9640
Box 19231, Tygerberg, 7505
Antalis South Africa (Pty) Ltd - Durban (
031 714 4000
7
031 700 9253
Box 284, Umhlanga, 4320
Antalis South Africa (Pty) Ltd - Pretoria (
012 379 0060
7
012 379 0052
Box 4013, Pretoria, 0001
Antalis South Africa (Pty) Ltd - Bloemfontein (
051 447 8681
7
051 447 6765
Box 1795, Bloemfontein, 9300
Antalis South Africa (Pty) Ltd - Port Elizabeth (
041 486 2020
7
041 486 2219
Box 9088, Estadeal, 6012
Antalis South Africa (Pty) Ltd - Pietermaritzburg (
033 386 2078
7
033 386 2078
Box 1425, Pietermaritzburg, 3200
Antalis South Africa (Pty) Ltd - Botswana (
00267 391 2139
7
00267 397 5459
Box 1705, Gaborone
AZ Trading
Kemtek Imaging Systems - PE
Powerhouse Dictation
(
041 582 5222
Box 15685, Westmead, 3608
(
011 887 1056
info@speech.co.za
7
041 582 5224
clinth@kemtek.co.za
7
086 555 3833
www.speech.co.za
Kemtek Imaging Systems - PTA
Power Stationery
(
012 804 1410
PO Box 816, Silverton, 0127
(
032 533 4003
Box 1305, Verulam, 4340
7
012 804 4286
johlettat@kemtek.co.za
7
032 533 3254
powersta@netactive.co.za
Press Products
KMP (
021 709 0190
Box 183, Steenberg, 7947
(
011 493 6332
marketing@pressproducts.co.za
7
021 709 0199
kmppty@iafrica.com
7
011 499 1019
www.pressproducts.co.za
Kolok Unlimited - Head Office
Pyrotec
(
011 248 0300
Box 4151, Johannesburg, 2000
(
021 787 9600
PvtBag X1, Capricorn Square, 7948
7
011 248 0381
infojhb@koloksa.co.za
7
021 787 9791
tower@pyrotec.co.za
Kolok Unlimited - Cape Town
RBE Stationery Manufacturers (Pty) Limited
(
021 597 2700
Box 6385, Roggebaai, 8012
(
011 793 7321
7
021 297 2799
infoctn@koloksa.co.za
7
011 793 7348
sales@rbe.co.za www.rbe.co.za
Reboni Furniture Group
Kolok Unlimited - Durban (
031 570 4900
Box 4206, Riverhorse Valley East, 4017
(
086 173 2664
www.reboni.co.za
7
031 569 6880
infodbn@koloksa.co.za
7
086 627 7737
sales@reboni.co.za
Redfern Print Services - Cape Town
Kolok Unlimited Polokwane (
015 298 8795
Box 862, Ladanna, 0704
(
021 552 9680
Box 403, Milnerton, 7435
7
015 298 8315
infopol@koloksa.co.za
7
021 552 9681
sales@redfern.co.za
Kolok Unlimited - Port Elizabeth
Redfern Print Services - Durban
(
086 111 4407
www.aztradingcc.co.za
(
041 406 9900
Box 3163, North End, 6056
(
031 205 9598
dbnoffice@redfern.co.za
7
011 792 9732
sales@aztradingcc.co.za
7
041 406 9920
infope@koloksa.co.za
7
031 205 7092
www.redfern.co.za
BIC South Africa (Pty) Ltd
Redfern Print Services - Johannesburg
Kolok Unlimited - Namibia
(
011 474 0181
PO BOX 43144, Industria, 2042
(
00264 (61)370500
Box 40797, Ausspannplatz, Namibia
(
011 837 4119
Box 1445, Crown Mines, 2025
7
011 474 6068
16 Maraisburg Road, Industria, 2042
7
00264 (61)370525
valne@kolok.com.na
7
011 837 8917
jhboffice@redfern.co.za
BSC Stationery Sales
Kolok Unlimited - Nelspruit
Rexel Office Products
(
011 420 3250
Box 278, Brakpan, 1540
(
013 758 2233
Box 4338, White River, 1240
(
011 226 3300
www.rexelsa.co.za
7
011 420 3322
sales@treeline.co.za
7
013 758 2235
infonel@koloksa.co.za
7
011 837 2781
sales@rexelsa.co.za
CTP Stationery
Kolok Unlimited - Bloemfontein
Rotunda
(
011 226 5600
Box 43501, Industria, 2042
(
051 433 1876
PvtBag X01, Brandhof, Bloemfontein
(
021 552 5135
Box 189, Maitland, 7404
7
011 474 9242
sales@versafile.co.za
7
051 433 2451
infobfn@koloksa.co.za
7
021 551 3070
rotunda@iafrca.com
D.O.S (Denton Office Solutions)
Kolok Unlimited - Botswana
Royce Imaging Industries
(
060 000 1777
info@dosptyltd.com
(
00267 393 2669
PvtBag B0226, Bontleng, Gaborone
(
011 792 9530
www.royceimaging.co.za
7
086 237 4614
www.dosptyltd.com
7
00267 317 0762
clemencem@vbn.co.bw
7
011 792 9480
sales@royceimaging.co.za
Empire Toy & Stationery
Rubber Stamp & Engraving Co - Head Office
Krost Office Products
(
011 614 2243
Box 261524, Excom, 2023
(
011 626 2067
Box 75401, Gardenview, 2047
(
011 262 1400
Box 931, Wendywood, 2144
7
011 614 3075
empire@netactive.co.za
7
011 626 2912
sales@krost.co.za
7
011 262 1414
trodat@rse.co.za
Flip File
Rubber Stamp & Engraving Co - Cape Town
KZN ENVELOPES
(
021 638 3105
Box 2190, Clareinch, 7740
(
031 465 3992
P O Box 41259, Rossburgh, 4072
(
021 448 7008
Box 931, Wendywood, 2144
7
021 633 6942
ashly@flipfile.co.za
7
031 465 1669
info@kznenvelopes.co.za
7
021 448 7014
cpt@trodat.co.za
Freedom Stationery - Johannesburg
Rubber Stamp & Engraving Co - Durban
Ledger Systems
(
011 314 0953/4
Box 6459, Halfway House, 1685
(
011 433 1808
Box 82586, Southdale, 2135
(
083 377 4109
Box 931, Wendywood, 2144
7
011 314 0957
gpsales@freedomstationery.co.za
7
011 433 8863
info@ledgersystems.co.za
7
031 266 1082
dbn@rse.co.za
Freedom Stationery - Cape Town
South African Diaries
Max Frank
(
021 557 9152/3
36-38 Silverstone Rd Killarney Gardens
(
011 921 1811
Box 200, Isando, 1600
(
021 442 2340
Box 4862, Cape Town, 8000
7
021 557 9155
cptsales@freedomstationery.co.za
7
011 921 1569
sarah.schoeman@tigerbrands.com
7
021 442 2341
phoneyman@sadiaries.co.za
Freedom Stationery KZN (Head Office) (
032 459 2820
Box 478, Mandini, 4490
7
032 459 3255
sales@freedomstationery.co.za
Freedom Stationery - East London
Maynards - Olympus Audio S.A / Olivetti Distributors (
0860 00 1922
Staedtler SA (Pty) Ltd
sales@maynards.co.za
(
011 579 1600
www.staedtler.co.za
www.maynards.co.za
7
011 608 3497
admin@staedtler.co.za
Specialised Filing Systems
Merpak Envelopes
(
043 731 2422
Box 14111 West Bank 5218
(
011 719 7700
sales@merpak.co.za
(
011 477 0640
7
043 731 2421
elsales@freedomstationery.co.za
7
011 885 3174
www.merpak.co.za
7
011 477 3528
Global Bag And Sportswear Manufactures 031 305 6507
P.O Box 18586, Dalbridge, 4014
(
083 444 0959
7
031 301 6553
www.globalbags.co.za
7
011 869 7243
www.specfiling.co.za
Star Stationers and Printers
Narayan Wholesaler
(
Global Envelopes
narayantextiles@gmail.com
(
031 569 1061
luke@starstat.co.za
7
031 569 1094
www.starstat.co.za
Technical Systems Engineering
New Era Office cc
(
031 465 5544
envelopes@absamail.co.za
(
011 334 2013
Box 10383, Lenasia, 1821
(
011 708 2304
Box 1532, Northriding, 2162
7
031 465 5634
www.envelopes.co.za
7
011 334 7358
kuban@neweraoffice.co.za
7
011 708 1799
sales@tse.co.za
Gordon’s Productions
Tidy Files
Nikki - Cape Town
011 943 4210
(
031 705 8713
Suite 69, PvtBag X4, Kloof, 3640
(
0860 006731
cpt@nikki.co.za
(
7
031 705 8714
jacquie@gordons.co.za
7
0800 204868
www.nikki.co.za
Topmark
Grafton/Star Paper Products
Nikki - Durban
(
011 837 8045 011 837 7442
www.tidyfiles.co.za info@topmarksa.com
(
011 262 0777
Box 550, Bergvlei, 2012
(
0860 006731
dbn@nikki.co.za
7
7
011 262 0780
sales@graftonpaper.co.za
7
0800 204868
www.nikki.co.za
Tower (Division of Pyrotec) - Cape Town
Grip Binders (
011 421 1300
Nikki - Johannesburg orders@tigerpaper.co.za
Hortors Stationery
(
021 787 9600
(
0860 006731
jhb@nikki.co.za
7
021 787 9791
PvtBag X1, Capricorn Square, 7948
7
0800 204868
www.nikki.co.za
Tower (Division of Pyrotec) - Johannesburg
(
011 620 4800
Box 1020, Johannesburg, 2000
Nikki - Pretoria
(
011 611 1820
59 Lepus Rd, Crown Mines, 2025
7
086 612 4663
orders@hortors.co.za
(
0860 006731
pta@nikki.co.za
7
011 611 1834
tower@pyrotec.co.za
7
0800 204868
www.nikki.co.za
Tower (Division of Pyrotec) Durban
Impala Vuwa Stationery Manufacturers (
036 634 1535
Box 389, Ladysmith, 3370
Nor Paper
7
036 634 1890
impalastat@mweb.co.za
(
011 011 3900
7
011 011 4099
Ink Spot Suppliers (
011 854 3013
7
011 852 3013
sales@nor.co.za
Optiplan a division of Waltons info@inkspotsuppliers.co.za
Interstat Agencies - Durban
(
031 701 0192
Box 594, Pinetown, 3600
7
031 701 1285
tower@pyrotec.co.za
(
011 314 4746 (Jhb)
Box 6280, Halfway House, 1685
021 386 4261 (Cpt)
tribe@global.co.za
Tribe
(
011 620 4000
Pencil Park, Croxley Close, Herriotdale
7
7
086 681 8256
rcurrin@gp.waltons.co.za
Versafile
(
031 569 6550
Box 201707, Durban North, 4016
Palm Stationery
(
011 226 5600
Box 43501, Industria, 2042
7
031 569 6559
interstat@mweb.co.za
(
031 507 7051
viran@palmstat.co.za
7
011 474 9242
sales@versafile.co.za
7
031 507 7053
www.palmstat.co.za
W. Vos & Company
Interstat Agencies - Cape Town (
021 551 9555
Box 36696, Chempet, 7442
PaperGeni
7
021 557 5456
Capetown@interstat.co.za
(
011 011 3900
info@papergeni.co.za
7
011 011 4099
www.papergeni.co.za
Interstat Agencies - Port Elizabeth (
041 453 2558
Box 27693, Greenacres, 6057
Paper World
7
041 453 8504
pe@interstat.co.za
(
012 250 1477/8
info@paperworldsa.com.
7
012 250 0322
www.paperworldsa.com
IXAXA Office Furniture (
46
Penflex
Kemtek Imaging Systems
(
011 392 3628
14 Isando Road Isando
Parrot Products
IXAXoffice@gmail.com
(
011 607 7600
debbie@parrot.co.za
7
011 615 2502
www.parrotproducts.biz
my office magazine
(
011 493 7139
www.wvos.co.za
7
011 493 8807
info@wvos.co.za
Vol 98 - September 2014
needful things
Prepare for gift off With Spring Day, Secretaries’ Day and Christmas celebrations just around the corner, companies need to stock up on corporate gifting supplies Bladeless heating and cooling The AM05 is Dyson’s new bladeless fan heater for fast, even room heating in winter and high-velocity air cooling in summer. The Air Multiplier technology allows for greater airflow. It comes with a twoyear guarantee. Contact Nadia Louw on (021) 812 2670.
Digital pic flicks Able to hold a range of family photos or product images, a digital photo frame mounted on a key ring makes for the perfect promotional gift for your clients. They will be happy to sport your brand if it means having their personal pictures on hand. Visit www.giftwrap.co.za for more.
Eco games of fun Delivered in a pre-printed cotton pouch with two wooden dice and a PU branding tag, the Eco Ching Cha Chu game set is a fun souvenir sure to entertain your eco-warrior clients. Contact www.brandgear.co.za. There is a minimum order of 10 units.
Deep muscle relief Sitting at a desk all day can produce some achy muscles and stiff tendons. A branded atom massager is a sure way to keep clients reaching for your brand. Contact Executive Promotional Gifts on (021) 555 2292, or visit www. epg.co.za for more inspirational ideas.
Icicle desk fridge Stylish in design, this lightweight and portable desk fridge with decorative blue light, interior shelves and door compartment is perfect for use at home, in the car, or at the office. It comes with a two-pin wall and cigarette lighter plug. Contact www.creativebrands.co.za for more. www.shop-sa.co.za
Sliced not diced Also from the EPG range of promotional goodies, this biltong cutter would do any CEO’s desk proud – or give it pride of place in the staff break room.
my office magazine
47
punchline
Caption this! Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to competitions@ shop-sa.co.za with Punchline in the subject line
Win
The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity. • Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology that reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design is easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings • Accepts 2 x 75 micron (150 in total) pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).
WIN ME WINNING CAPTION AUGUST ISSUE Winning Caption: “Don’t be boxed in - always think out of the box ....” – Henry, Deans
48
my office magazine
Vol 98 - September 2014
THE BEST CHOICE FOR YOUR ENVIRONMENT
500 A4
75
CERTIFIED
PER REAM
GSM
210X297mm
Chamex Colors is produced using fibre from 100% farmed renewable resources – PEFC certified, and treated with a unique blend of pigments which results in enriched coloured paper. Chamex Colors 75gsm paper is ideal for office, school or home use and is available in 4 colours: blue, green yellow and pink.
JAC016 – Pink
JAC017 - Yellow
JAC015 - Green
JAC014 - Blue
ANOTHER QUALITY BRAND POWERED BY BRANCH DETAILS
www.freedomstationery.co.za
HEAD OFFICE 7 Orange Street, Isithebe, 4490, tel: 032 459 2820, fax: 032 459 3255, email: careline@freedomstationery.co.za • DURBAN 26 Jeffels Road, Prospecton, 4133 tel: 087 350 7861 fax: 031 902 3293 email: sales@freedomstationery.co.za • MIDRAND 71 Roan Crescent, Corporate Park, Midrand, 1685 tel: 011 314 0953 fax: 011 314 0957 email: gpsales@freedomstationery.co.za • CAPE TOWN 36A Silverstone Road, Killarney Gardens, Kyalami Plaza 2, Cape Town, 7441, tel: 087 350 7863, fax: 021 557 9155, email: cptsales@freedomstationery.co.za • EAST LONDON 3 Nottingham Road, Westbank, East London, 5201, tel: 087 350 7862, fax: 043 731 2421, email: elsales@freedomstationery.co.za • BLOEMFONTEIN 7 Bree Street, Hilton, Bloemfontein, 9301, tel: 087 353 7861, fax: 051 430 9816 email: