FEBRUARY 2016 R50.
inc vat
THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION
My Office Magazine www.facebook.com/shopsa.ZA
FIX YOUR FILING THE LOST ART OF
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ON E
U N IV
COLD CALLING
REFILL L A S R E
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UNIVERSAL REFILL
Contents My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month. FIRST PUBLISHED IN 1916 PUBLISHER Rob Matthews - robm@icon.co.za EDITOR
Vol 100 | February 2016 www.myofficemagazine.co.za | www.facebook.com/shopsa.za
NEWS
34 | INDUSTRY NEWS Industry-related news and announcements 36 | ECO PAGES A green news update
SALES SAVVY
12 | FILED AWAY A look at different types of filing systems 18 | COLD START Cold calling need not be a source of anxiety for your sales people
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Leigh Richter - leigh@shop-sa.co.za ASSOCIATE EDITOR AND MARKETING
SPECIAL FEATURES
Wendy Dancer - wendy@shop-sa.co.za EXECUTIVE SALES MANAGER
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Kim Kotze - kim@shop-sa.co.za NATIONAL OFFICE Design and Layout: Vanessa Bentley New Membership: Wendy Dancer Johannesburg Office PO Box 3226, Parklands, 2121 6 Edward Street, Kensington B, Randburg, 2194 Tel: + 27 11 781 0088 / 89 Fax: + 27 11 781 2828
08 | SHOP-SA CENTENARY shop-sa’s chairman Hans Servas sheds some light on the association 10| IT FOCUS: ON THE ROAD A simple guide to choosing the right navigation tools for your employees 22 | SATISFACTION GUARANTEED How to give – and get – the best customer service 47 | THE REAL STUFF – NOT MARKETING FLUFF This month we speak to Anna-Marie Rivalland of Pentel
Email: info@shop-sa.co.za Website: www.myofficemagazine.co.za CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@ shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s discretion. THE LEGAL BIT Whilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors
RETAIL SAVVY
28 | ARTS AND CRAFTS Don’t let discarded wrapping paper go to waste 30 | THE CHALLENGE OF CHURN Few things are as costly and disruptive as good people walking out the door 32 | OFFICE FURNITURE: PREDICTING A RECESSION Can the office furniture industry be an economic indicator?
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are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher. Stationery sponsored by
Member of the Audit Bureau of Circulation
PRINTED BY Colorpress (pty) ltd.
Office paper sponsored by
Published by
BUSINESS SAVVY
03 | BUZZWORDS: BOON OR BUZZ KILL? Are buzzwords all they’re cracked up to be, asks Gavin Moffat 04 | FIGHTING FRAUD Do big businesses really care about fraud, wonders Aki Kalliatakis 06 | LABOUR LAW Pregnant employees are well protected, says Ivan Israelstam
IN EVERY ISSUE 02 20 29 38 39 40 48
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EDITOR’S LETTER EVENTS WEB BUTTONS CRIME ALERT PRODUCT SHOWCASE BUYERS’ GUIDE PUNCHLINE my office magazine
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editor’s letter
Back to work we go
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he December holidays are now a distant memory, and the new work year has begun in earnest. 2016 promises to be a challenging year for us all as the rand continues its downward slide against the dollar. The currency has lost 25% of its value over the past 12 months, and ratings agencies have downgraded the country to one level above junk. With all this bad news, it is comforting to know that the stationery and home office products industry has an association that has survived conditions not dissimilar to this.
In its 100 years of being, shop-sa has withstood two worldwide economic depressions and a number of recessions. As My Office and shop-sa continues with the centenary celebrations, we hear from current chairman, Hans Servas, about his views on the association and its future. See page 8 for more details. The best defence against trying economic times is to streamline operations. One way to do this is to get organised. Being properly organised can save your company both time and money. And, although it may seem obvious, one way to do this
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is to select and implement an appropriate filing system for your business. Our feature on filing on page 12 looks at a number of different ways that your organisation can store documents for maximum efficiency. Good staff is an important asset to any company, especially when economic conditions are less than favourable. Keeping the staff members you have (particularly the good ones) can save your organisation money in the long run, as the cost of finding and training new employees is negated. Have a look at the best ways to retain the staff you have in our article on page 30. Using your sales staff effectively in an economic downturn can be the difference between a business surviving and closings its doors. The old – and often reviled – sales technique of cold calling is making a come-back as companies fight to generate new business. Our How to Sell piece this month focuses on how best to utilise this practice (see page 18). And finally, can office furniture sales be used as a reliable economic indicator? Have a look at page 32 for more. Until next month
Lei g h
Vol 100 - February 2016
business savvy
Buzzwords: boon or buzz kill? I
have been involved in the world of marketing for 20-plus years, during which time I have heard every conceivable buzzword – and then some.
I have learnt that “pop culture” words come and go. By their very nature they are something transient, and their rush to fame is brought on by a fad that sweeps the world for a while – much like many of today’s reality TV “stars”, who are famous for being famous. Buzzwords follow a path similar to the over-used Gartner Hype Cycle. They begin with an innovation trigger (such as a virtual personal assistant) moving on to the peak of inflated expectations (like the Internet of Things), followed by the trough of disillusionment (such as augmented reality), sliding on to the slope of enlightenment (gesture control, for example) and finally on to the bit where the real productive use takes place: the plateau of productivity. As one might expect, at the genesis of their use they are familiar to only a small number of people in that particular niche. Over time (and this cycle seems to be shortening), the word catches fire and goes from being familiar in one space only to being used regularly across a www.myofficemagazine.co.za
number of business sectors. It is often at this point that the original meaning of the word changes and broadens. The originators of the word understood its meaning because they coined it and used it in a very narrow manner, but as usage widens it is inevitable that people will begin to ascribe different or additional meanings to it. At this stage the word begins to become synonymous with a whole bunch of stuff it was not intended to be. This happens very neatly as it climbs toward the peak of inflated expectations. Once reality bites and the hype has built expectations beyond which can be delivered, it limps into the trough of disillusionment looking just a little sheepish. This is the point at which many use the buzzword in a derisory manner and make fun of those around them who invested at the bleeding edge. Some buzzwords use the slope of enlightenment phase to become useful and relevant, and some just slink away in shame at the way they over-hyped themselves. The buzzwords that stagger up the slope and onto the plateau of productivity are by this stage not really cool anymore and actually, by definition, are no longer buzzwords but are now part of the business lexicon.
Some buzzwords die a quiet death, and some not so quiet – particularly if they have suffered from serious over-selling. Don’t dismiss a word just because there is some buzz around it, and don’t embrace a word for no reason. Knowing which words have just the right amount of buzz is a real challenge for today’s business owner. You want to adopt a technology when you can still get first-mover advantage, but at the stage where sufficient people have adopted it already so that you do not get bleeding – edge disadvantage. There will always be buzzwords. Industrialisation was once a buzzword. So too was telephone, radio, television, photograph, reality TV and just about everything else. The secret is not to get sucked into all the cool stories about how this new shiny thing will change your world. On the other hand, you may be one of those people who think that the Gartner Hype Cycle is just a load of rubbish anyway in which case I’m sorry for taking 12 minutes of your life which you will never get back.
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ACKNOWLEDGEMENT GAVIN MOFFAT @GAVINMOFFAT
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business savvy
Fighting fraud Do big businesses really care?
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y wife woke up one morning in December 2015, grabbed a cup of coffee and switched on her cell phone. R45 000 had been spent on her credit card on the day before. You can imagine the shock when we looked at her text message from the bank, and discovered that someone had used her credit card to purchase a number of really expensive goods the day before.
We immediately telephoned the bank and they eventually put us through to somebody in their fraud department. The fraud inspector wasn’t too empathetic and seemed disinterested. I would much rather have had some reassurance that he was on top of it, and we wouldn’t be affected by this terrible event. A little bit of empathy would have made the world of difference. He asked my wife to check to make sure that she was still in possession of her card – as if she hadn’t already done so at least 10 times in the last few minutes. He began asking questions from a list in order to record the details of the fraud. He reluctantly admitted that we’d probably be refunded for everything that was purchased, but his tone didn’t instil much confidence that this would happen with any urgency. He then initiated a process of cancelling her card (which meant that
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she couldn’t use it for any Christmas shopping) which would take a few days, after which she would have to pick up her new card at her branch. At my wife’s insistence, he did tell us about some of the transactions that had been made. These included a purchase of booze, some expensive clothing and R28 000 for four tickets to Zimbabwe. Reluctantly, he told us that these were on kulula.com, but no more details were forthcoming. I immediately telephoned the airline to see if they could help us, and they told us that after several attempts on the Web site, the criminals had managed to book the tickets for a flight leaving that afternoon. They contacted their own fraud department, who phoned us back quickly, thanked us for being so helpful, and informed us, nay, reassured us, that the money would be refunded to the bank by the end of that day. They also told us that, together with the SAPS guys at OR Tambo airport, they would plan a trap for the criminals as soon as they checked in, and make some arrests. We called the bank to inform them of the latest developments. Once again, their attitude was one of indifference. They certainly didn’t share our excitement about solving the case, and in fact seemed a bit resentful because we had shown them up. We began to feel let down by our bank’s indifferent response. We did their job and carried out the bulk of the investigation, and they couldn’t even be bothered to say thank you.
Later that afternoon someone from kulula.com telephoned us to give us feedback about the reversal of the payment for the tickets – it had already been done – and to tell us that the sting operation had been successful. They sounded just as excited and as relieved as we were, and told us that we needn’t worry about appearing in court as they had everything they needed. Fantastic! Even though we consistently telephoned the bank to enquire about the final result of our refund; the progress of their investigation; and particularly whether they had made any arrests of the people who had “stolen” the details of my wife’s credit card, they were reluctant to give us any feedback on the closure of the case. What they did say was that the retailers and businesses that had sold the goods without checking for proper identity would pay back the money. I couldn’t help but wonder how much this incident had cost the bank’s business customers to resolve; how often this occurred; and who ultimately paid the price. Many of you reading this column are business owners and managers, and there is no doubt in my mind that it must be enormously expensive and disruptive when this occurs. The event didn’t instil any confidence in me about how the big banks operate – but the bonus was that it confirmed my utter loyalty and support for kulula.com. Makes you think, doesn’t it?
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ACKNOWLEDGEMENT AKI KALLIATAKIS
Vol 100 - February 2016
Eagle Imaging (Pty) Ltd Cor. Lanston and Jasper Roads Robertsham, Johannesburg
P.O. Box 310, Bergvlei, 2012 Tel: 011 433 0231/0235 Web: www.eagleimaging.co.za
business savvy
Pregnant employees still mistreated Employees that lose their jobs due to pregnancy are protected by the law
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he Constitution of South Africa, the Employment Equity Act (EEA), the Unemployment Insurance Act (UIA), the Basic Conditions of Employment Act (BCEA), the Labour Relations Act (LRA) and the Code of Good Practice on the Protection of Employees During Pregnancy and After the Birth of a Child provide a far reaching and comprehensive set of rights for pregnant employees. These rights cover the employee from the day she falls pregnant until well after the birth of the child.
The Constitution of SA Sections 9(3) and 9(4) of the Constitution of SA provide that no person may be discriminated against or dismissed on account of pregnancy. The EEA Section 6 of the EEA reiterates the Constitution’s prohibition against discrimination on the grounds of pregnancy. The LRA Section 187(1)(e) of the LRA prohibits the dismissal of an employee for any reason related to her pregnancy. In fact, this section makes such a dismissal automatically unfair. This effectively means that such a dismissal: • Breaches a basic right of the employee; • Can never be justifiable; and
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•
Merits compensation to be paid by the employer up to an amount equivalent of 24 months’ remuneration. In practice this means that a pregnant employee or one on with a new born baby has an inherent right to her job provided that: • She behaves and works according to the employer’s standards; • She has not been so incapacitated due to illness or injury that she is unable to do her duties; and • Retrenchment is not justified. Therefore, should the employer fire the employee due to pregnancy or should the employer wish to use the pregnancy as an excuse for getting rid of the employee, the courts will be most likely to come down very hard on the employer. Two recent cases prove this point. In the case of Mnguni versus Gumbi (2004 6 BLLR 558), the receptionist in a medical practice claimed that she was dismissed because she complained that she felt tired while she was in the advanced stages of pregnancy. The employer claimed that the employee had not been dismissed but only sent home. However, the Labour Court found that: • The employer had employed a new receptionist the very next day; • The employer had not called on the employee to return to work when the opportunity arose; • This suggested that the applicant had in fact been fired; • The dismissal was automatically unfair; and • The employer had to pay the employee 24 months’ remuneration in compensation. In the case of Lukie versus Rural
Alliance cc (2004 8 BLLR 769), the employee was dismissed when she told her employer that due to her pregnancy she needed maternity leave. Initially her manager had agreed to the maternity leave but he later changed his mind and told her that she need not return to work after her maternity leave. As with the Mnguni case, the employer denied that the employee had been dismissed saying that the employee had left the employment of her own accord. Neither the employee nor the manager had any corroborating evidence and the court had to consider which of their testimonies was most probable. The manager had testified to a meeting where he discussed the employer’s operational requirements with the employee. But the employee denied that such a meeting had taken place and the Court accepted the employee’s version. Also, the employer had not denied dismissing the employee when challenged with this by a Department of Labour official. The Court therefore found that there was a dismissal, that it was automatically unfair and ordered the employer to pay the employee 18 months’ remuneration. The employer was also required to pay the employee’s legal costs. These cases suggest that even where evidence of dismissal is not clear, if there is any evidence of an employee being dismissed due to pregnancy, employers cannot expect mercy from the courts. Therefore where such dismissals are contemplated, advice from a reputable labour law expert should be sought.
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ACKNOWLEDGEMENT DR IVAN ISRAELSTAM THIS ARTICLE FIRST APPEARED IN THE STAR
Vol 100 - February 2016
shop-sa centenary
shop-sa celebrates 100 years
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H
aving been involved in the industry for over 30 years, I am pleased to give my personal summary and views of the Association: past, present and future.
When the Transvaal Stationers’ Association was formed in 1916, the world was a different place. None of the founding members could have foreseen what South Africa and the world would look like 100 years later. They did, however, see the need to create a forum for communication and interaction between suppliers, manufacturers and resellers (stationers). Incredibly, some of the brands, such as Croxley and Permoseal, and companies, such as Bic and Staedtler, are still here today in some form or another! Their stories will be told during this centenary year. One must also salute and remember the people who have given their time and wisdom to the Association over the years. There is no doubt that providing a “home” for industry players has helped many companies and individuals to survive two world wars, as well as enormous challenges on home soil. The Association’s role has evolved from exchanging ideas to providing product information and identifying trends. Until the inception of The South African
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Stationery Trades Journal (now My Office) in December 1916, this was done via meetings and simple newsletters. In addition, social events became a regular feature. As the economy grew, so too did membership and demands on the Association. The broadening of product offering and the increasing numbers of stationers resulted in two name changes: to National Office Products Association of South Africa (NOPSA) in 1988; and then to Southern African Association for Stationery, Home and Office products (shop-sa) in 2005. The structure of the local market changed in the ‘80s with the growth of Waltons, followed by the advent of Pick n Pay and stand-alone superstores. Billed as the future of the industry, the latter didn’t last long. In many markets the number of independent dealers declined. Not so in South Africa. The formation of dealer groups provided a balance in the market. The latter also affected the role of shop-sa, as the two had to find ways to complement each other. Traditionally, members elected the board, who in turn appointed a chairperson (president in the old days). All volunteered their services, except the secretary and the editor of the magazine. However, to cater for ongoing changes in the market, the board decided on a more professional approach and appointed an executive director and permanent staff in the early 2000s. This was successful for some time, until expenses and income no longer matched up.
In 2013 the board agreed to go “back to basics”, as well as handing the publishing of the My Office magazine to a small but professional publisher who took over key staff members to handle the day-to-day affairs of shop-sa. Apart from market and structural changes, advances in technology during the past 20 years have been (and still are) posing different challenges to the industry. As in the past, shop-sa hopes to provide input and guidance to its members to identify and manage trends. Needless to say, to do this the Association has to stay financially healthy and relevant. But this cannot happen without the support and involvement of members, who really are the Association. Just as it was 100 years ago, retaining and increasing membership remains a challenge. For me, one of the key roles of shop-sa is to provide platforms for networking and interaction, especially in difficult times. They knew something 100 years ago! To quote a well-known radio host and business consultant, “We need more personal contact and real networking in the social media age.” On this note, I hope that shop-sa will be around for another 100 years. Remember: “None of us are as smart as all of us.” Hans Servas Chairman
PS. Watch this space for more shop-sa/ My Office centenary events.
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Vol 100 - February 2016
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IT focus
On the road A simple guide to navigation tools
E
mployees who are often on the road visiting sites and clients will need personal navigation devices (PNDs) to ensure they get to the right place quickly and efficiently. Getting lost or stuck in unnecessary road blocks and traffic costs companies both time and money.
A good GPS will not only have up-todate maps, but will also have live traffic advisories that indicate snarl-ups and accidents in real time, and reroute users accordingly.
Devices The most well-known personal navigation devices are those from TomTom and Garmin. Although there are many other
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brands, these two are market leaders. They are very close in feature sets, pricing and accuracy. Both Garmin and TomTom manufacture a range of devices, from entry-level to premium, at a variety of price points to suit every business owner or fleet manager. The basic features of PNDs include resistive touchscreens; text-to-speech conversion to speak street names; 3D map views; a point of interest (POI) database; automatic rerouting; and live traffic updates. The entry-level devices
may lack the Bluetooth connectivity required for hands-free, in-car calls. High-end PNDs offer glass capacitive touchscreens, high-resolution displays, faster frame rates and terrain mapping. These features are nice to have but are unnecessary for most users. PNDs are usually measured from one corner of the screen to the other diagonally opposite corner, and can be between 12,7cm and 15,5cm in size. Choose a size that can be easily operated by the driver of the vehicle. Different PNDs have different interfaces which may be more or less easy to understand and read. Choose a device that offers clear, easyto-read icons and colourful map graphics. Everything should be large and easy to glance at quickly while behind the wheel. The amount of information you need to have displayed is also important. Some Vol 100 - February 2016
IT focus PNDs display a number of instructions and a range of information, while more uncluttered interfaces display only the next instruction. Consider whether or not you want a system where advertising is displayed, as this could be distracting. Points of interest (POIs) as listed on the device is also an important consideration, especially for sales people. Some devices categorise POIs too broadly, such as bundling everything under “shopping”, while others have several levels of categorisation, making it easier to find specific kinds of shops and restaurants. Many people consider using PNDs more convenient than using a phone, because you can leave the PND in the car, and not drain your phone’s battery while on the road. GPS radios in phones are notorious users of battery. PNDs come with mounting units so that they can be safely stored and viewed while driving. These generally come with a plastic suction cup on the back, which then attaches to the windscreen. The mounts also allow for charging while on the road.
Software
Did you know? The Navigation Data Standard (NDS) initiative is an industry grouping of car manufacturers, navigation system suppliers and map data suppliers whose objective is to standardise the data format used in car navigation systems, as well as allow a map update capability. This effort began in 2004 and became a registered association in 2009. It aims to improve interoperability. Companies involved include BMW, Bosch, Daimler, Harman International Industries, Mitsubishi, Panasonic, Renault, TomTom, Toyota and Volkswagen. Source: NDS Association Africa, where roads and their names change on a regular basis, it’s a better idea to encourage your employees to use navigation devices or navigations apps on their smartphones. PNDs are no longer are limited to standalone devices. There are now a number of different applications that can be used for navigation, turning any smartphone into a PND. Below are three of the most useful:
Many vehicles come with built-in, onboard navigation. This has its advantages, including the fact that the device can never run out of battery or be left behind by one of your employees. However, on-board vehicle navigation is often difficult to use, difficult or expensive to update, and lags with regards to navigation and routing instructions. Owners of these systems are often frustrated by the complexity of the menu systems, the voice control commands and the methods for entering destinations. In a country such as South Factors to consider when choosing a GPS Here are a few things to remember when deciding which device to use: • The vehicle – consider the ergonomics of the vehicle you are using, including visibility, accessibility and ease of manual engagement. • The voice – voice-activated systems can be safer than a touchscreen, but only if you find one that is suited to your voice. If you are continually correcting the text because the system misinterpreted your commands, the GPS could prove dangerous. • The user – one size does not fit all. Consider reach and visibility when looking for an appropriate GPS. www.myofficemagazine.co.za
Google Maps Google Maps was originally a Webbased service that provided detailed information about geographical regions and sites from all corners of the globe. Once smartphones became prolific, this Web-based service became available as an application. Google Maps uses the smartphone’s GPS radio to locate the user at a particular point on Earth, and then asks for a destination. Once the user inputs the address or point of interest, the app plots a route based on chosen criteria, such as quickest route or shortest route. Step-by-step voice guidance is given by the app.
The app offers battery-saving options too, such as automatic dimming of the screen between commands.
Waze Waze is a GPS-based geographical navigation application for smartphones. Like Google Maps, it provides turn-by-turn information for the route plotted by the user. It differs from Google Maps in that it has a social media element to it. Users are can register a profile and submit information such as travel times, accidents, speed cameras and route details. Fellow Waze users and traffic officers are indicated by icons on the app, and it is easy to see when you are approaching one or the other on the road.
Here Like Google Maps and Waze, Here is a navigation application. It is backed by Audi, BMW and Daimler. Here has maps for 196 countries, including public transit maps for more than 1 000 cities and indoor maps for more than 90 000 buildings across 13 000 venues. Similar to Waze, it offers an online community which can submit information updates. Another piece of useful functionality is that interactive maps can be saved directly to a smartphone and then used offline. This is suitable for employees who visit places with poor cell phone reception, or employees who cross borders regularly and do not have data connectivity in those countries.
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filing
Filed away Every business needs a good filing system to keep things organised Important considerations When adopting a filing system, you will need to do a bit of research to properly understand the company’s current and future needs. Before you choose a type of filing system, you will need to consider the following: Current space and future growth The first thing to consider when you want to implement a filing system is the amount of the space you have at your disposal. Do you have enough space
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on-site for the type of filing system you have chosen? Will you have enough space to grow the filing system as the business grows? Depending on the filing method used, a space saving of up to 60% can be achieved. Make sure the footprint of your chosen cabinet or rack is adequate for the amount of filing that needs to be done. Location Where will your filing system be housed? Location is an important consideration when planning a filing system. Will you
need special flooring, secure housing or wider aisles for your chosen method of storing files? Accessibility Accessibility is also a key consideration. The people who work in the company and who need to access files will need to have enough room to use the system in a way that is both safe and comfortable. Poor accessibility and planning can lead to staff members shoving files into the cabinet in a disorganised manner, defeating the entire point of the system. Vol 100 - February 2016
filing
Cost Consider your available budget when selecting a filing system for your company. Aside from the initial set-up cost, operating costs, accessories and supplies all need to be factored in when determining the long-term ramifications of your chosen filing system. Security Data is the life-blood of many businesses, and therefore security should be a key consideration. How sensitive is your data? Do you need specialised cabinets or extra-strength locking mechanisms to protect it? Compatibility How well does your chosen filing system suit the materials or media to be filed? Don’t forget that your documents may not be paper-based. They can include other media like CDs, DVD, USBs or even tape. You will need to match this with the right supplies and accessories. Specialised equipment might be needed for different media, for sensitive documents, or for unusual paper sizes. www.myofficemagazine.co.za
Types of filing Once you have adequately assessed the situation, you can choose the type of filing that is best suited to your unique business needs. Open shelving This is both the most cost-effective and the most rudimentary filing option. Open shelves allow employees to store documents on open, horizontal racks, with folders placed vertically in rows. Shelving takes up less space as there are no drawers than need to be pulled in and out. Open shelves usually stand taller than file cabinets, and can therefore hold more files with a smaller footprint. They are also less expensive than cabinets. They offer quicker filing and retrieval, with more than one person being able to use it at the same time. Open shelving is adaptable, and you can easily use barcoding, colour coding or computerbased tracking systems for reference. The disadvantage of open shelving is that it tends to be more or less fixed and permanent, and generally not easy
to move. Open shelving also offers less protection against natural elements like light, temperature and humidity. Cabinets Cabinets are ideal for small filing systems, as they are easy to move and easy to source accessories for. Standard cabinets have one to five pull-out drawers and accommodate folders filed vertically, front to back, with top tabs. Cabinets are, however, more difficult and time consuming to use. Each drawer needs to be opened individually, and only one drawer can be accessed at a time. Files stored at the back of the drawer or at the very top can be difficult to access. When using cabinets, you need to ensure that the space provided allows for the drawers to be fully extended. Lateral filing Lateral filing involves a system of drawers containing shelves that roll out or extend forward. Lateral filing cabinets are typically 51cm deep and manufactured in 76cm, 91cm and 107cm widths. They come in versions with two, three, four or five drawers. Lateral filing can handle my office magazine
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filing either standard folders or suspension files (these are files fitted with easy glide nylon runners to smoothly move files along metal bars). The advantage over open shelving is that they can have doors and locks for added security, and can be adapted to store other types of media. It is easy to access and view all files.
Rotary filing Rotary filing systems are specialised office units designed to provide increased storage volumes when compared to traditional counterparts. They consist of a double-sided rotating unit, allowing the user to access two full sides of filing from any one point. A foot pedal or lever is often used to operate the rotation mechanism, thus allowing the user easy control. Many rotary filing systems can store the contents of 17 four-drawer filing cabinets in just three eight-tier units, allowing multiple times the storage volume created by traditional filing cabinets. A wide range of fitments makes the systems suitable for storing an array of file types and media. For security, each unit can be locked individually. Rotary storage systems usually have no shutters or doors, which means they can be situated very close to walls or partitioning, giving a very efficient use of floor space. Units can also be used to divide office space, acting as partitioning. Rotary storage units can allow for faster file access than banks of conventional cabinets, as 50% of stored items are
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The 76cm, two-drawer version is popular for use inside cubicle workstations. It is engineered to fit under or alongside the cubicle work surfaces. Some users prefer side-to-side filing, as they can search index tabs from a seated position. In order to suit all types of users, the top (usually fifth) drawer of a lateral file is
a flipper door with a pull-out shelf. This is due to the fact that most people would not be able to access the top of a drawer at this height. The disadvantage of lateral filing is the same for standard cabinets: only one drawer can be accessed at a time; and the space needs to allow for drawers to be fully extended.
immediately visible to the operator, with the rest being just a pedal push away.
Mobile filing This method of filing moves along a track or rotates, and therefore does not require permanent aisles. Mobile storage systems are usually constructed with a rotary handle which operates the mechanism to wind the single, connected, filing unit either left or right, depending on the direction in which the handle is turned. Several stacks of moveable filing cabinets may be accommodated in a limited space. The tracks can be installed onto many different types of floor and on different levels. Another advantage of mobile filing is that files are accessed more quickly as employees do not have to walk as far. Mobile filing systems offer increased security as they have both doors and locks. They are also easily adapted for other media. Mobile shelving will require you to check that your floor can handle the weight of a fully-loaded system. These systems are generally more expensive than the other options. An additional factor to be considered is that some types of mobile filing systems use power, so if the electricity supply is constrained, this might not be the best option.
Vol 100 - February 2016
Working for you
Don’t let your confidential information get into the wrong hands! Secure destruction of personal information has been gazetted and will soon be passed into law! Identity theft is costing our economy close to R1billion per year. (Forensics 4 Africa) According to POPI, businesses who do not dispose of client information could face fines of up to R10 million.
STACK, SHUT, DONE
Shred sensitive paperwork with Rexel Auto Feed shredders.
Available in Cross Cut and Micro Cut POPI Protection Of Personal Information Act
www.rexelsa.co.za
filing
Top retrieval filing This method of filing involves a cabinet with drawers that pull out, similar to the way a chest of drawers for clothing works. However, they are much wider and deeper than a standard chest of drawers. Top retrieval filing cabinets usually contain a locking mechanism and a height-adjustment mechanism. They are designed for use with container filing, lever arch filing, and A4 suspended filing. One disadvantage of top-retrieval filing is that the units have a large footprint. The units also cannot contain too many tiers, as people will not be able to reach into them. Fire-resistant cabinets Designed to protect the valuables stored inside, fire-resistant file cabinets are usually freestanding and can be large and quite heavy. They are most often offered as vertical or horizontal file cabinets. They provide any business owner
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with the security of knowing that what is stored inside will be protected in the case of fire. Fire-resistant cabinets are ranked according the amount of time they can withstand heat. An ordinary document is ruined by fire at about 230°C, and the average fire burns at about 700°C. Fireresistant file cabinets work by minimising temperature increases. Depending on the type of cabinet purchased, they provide fire protection for 30 minutes, 60 minutes or 120 minutes.
Top archiving tips • •
Archive filing When contemplating filing your archived documents, consider whether or not you will require specialised equipment. Archive filing often comes in the form of cardboard boxes which have handles, lids and a space to write down dates or names. These boxes are usually designed to fit onto existing shelving, with space saving properties incorporated into the design. Archival boxes are usually acid-free to prolong the life of their contents.
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• • •
Select the best copy of the document or photograph you have. Remove any type of paperclip, elastic band or plastic pocket. These will all damage the paper in the end. Weed out large numbers of duplicates, sticky notes and anything that doesn’t need to be kept. Use a folder or box of suitable size and do not overfill it. Ensure that the paper, box, wallet or folder is acid-free. Store archived items away from direct heat, light and moisture.
Vol 100 - February 2016
filing
Filing accessories Card rings – these metal rings are used to keep index cards, swatches, sheets and memos together. They are usually made from stainless steel or nickel and open at one point with a clip mechanism, so that paper can be inserted.
Interscrews – these metal posts are usually manufactured from aluminium or nickel. They are used for applications such as swatches, archive filing and architectural drawings. They range in size from 4mm to 100mm in length, with extensions available for housing more documents.
Tabs – these are used to differentiate your files from one another. There are a wide range of tabs available, from adhesive coloured paper to removable plastic clip tabs. The latter allow for blank white papers to be inserted for easy updating.
Hanging folder frames – these metal folder frames are used to hang files from. They help to keep file drawers organised. They are generally made from durable steel and come in a range of different sizes, in order to accommodate different sizes of paper and different types of file drawers. They are coated and smooth to prevent damage to documents.
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how to sell
Cold start Cold calling need not be a source of anxiety for your sales people
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old calling has long been reviled as an annoying sales practice which leaves sales people feeling intimated and customers feeling annoyed. When used properly, cold calling can be a great lead generation tool. Many sales people are nervous when conducting cold calls, which can lead to stereotypical behaviour that consumers dislike, such as rambling.
Use the following tips and tricks to ensure cold calling is a success: Schedule your calls It is a good idea to decide who you will be
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calling and when you will be calling prospects the day before you start. According to Stephan Schiffman, a New York-based corporate sales trainer and author of Cold Calling Techniques (That Really Work!), you should select an hour every day to place cold calls and stick to a regular routine. This helps you to mentally prepare for the job at hand. Do your research It may seem tedious, but doing homework on the person you’re calling will make a huge difference. Sam Richter, author of Take the Cold Out of Cold Calling, suggests doing a simple search on Google or looking up the prospect on LinkedIn or Facebook. “Even if you’re not going to use the information, you will come across more confident and more powerful when you have information on the other person and their company,” Richter says. Vol 100 - February 2016
how to sell
Keep records Make sure that you keep detailed records of who you have called, when you called them and how many of those calls resulted in appointments. This will serve to keep you organised as well as give you a sense of accomplishment. While a call might not result in an immediate sale, you can always get something positive out of it, such as more information about the company or person. Write everything down – it might prove useful if there’s an opportunity for a follow-up call. Look for a personal connection Whether through online research or during the phone call itself, you should try to find a personal connection with your prospects. Your research may reveal a common connection or a shared educational background. You might discover a common interest during a call. Finding common ground immediately changes the dynamic of the conversation. Ask questions You should ask lots of questions during the call rather than immediately try to sell your product or service, says Art Sobczak, author of Smart Calling: Eliminate the Fear, Failure and Rejection From Cold Calling. Your pitch can be effectively tailored if you learn more about your prospect’s business needs first. In general, people care less about you than about what you can do for them. Speak slowly Studies show that the brain can only hang onto about 20 to 30 seconds of information at any given time. By that measure, your prospect will likely only retain 30 seconds of a 15 minute conversation. The person you’re speaking to has never heard of your company, and is unfamiliar with the product or service you are offering. Rather than overwhelm them with information or industry-specific terminology, speak clearly and stick to high-level explanations. If your prospect starts asking for specific information, you’ll know they’re interested in learning more. Take this opportunity to set up a meeting, where you can discuss any questions in more depth. Mention referrals in your voice mail More often than not, you’ll be reaching voicemail rather than speaking with www.myofficemagazine.co.za
the prospect directly. To increase the chances of getting a call back, try to find a common connection you can mention in the message you leave. Social media sites such as LinkedIn will show you such connections. This can be a useful resource when looking for referrals. If you know someone connected to the person you’re calling, ask if you can use his or her name. “You’re almost always going to get a call back when you have a referral that you mention by name,” Richter says. Practice Make use of tools such as a mirror or a tape recorder to discover how you act and sound when conducting a cold call. It might seem silly to watch yourself in the mirror as you talk, but a mirror will make you smile and smiling will make you more confident. A tape recorder will help you gauge how you come across on the phone. Another good idea is to record all your calls and listen to them repeatedly, so you can spot problems and correct them. The more you practice, the more comfortable you will become and the more natural you will sound. Smile Keep a mirror next to the phone or use your Web cam to see your face while you work. Take a moment to check your smile before you dial, recommends Yesware sales consultant Timothy Song. While it may seem silly at first, recent research suggests that wearing a smile – genuine or not – brings certain benefits that can help reluctant cold callers: • It reduces stress – research shows that smiling during a stressful situation can lower your heart rate and your reduce stress response. • It helps to build rapport – because smiling affects how we speak, the listener on the other end of the phone can pick up on your facial expressions and even identify the type of smile based on sound alone. When they hear you smile, it’s only a matter of time before their brain’s mirror neurons fire up, creating the “feel good” sensation in their own mind that’s associated with smiling. • It makes you feel happy – allowing your internal emotions to reflect on your face intensifies them. Punctuating your cold calling pitch with smiles can make you feel happier throughout the day.
Stand tall Research by social psychologist Amy Cuddy shows that body language matters, even if the person on the other line can’t see you. Standing in a “power position” (with your feet apart and your hands on your hips) for two minutes is proven to increase testosterone levels (which increases confidence) and decrease cortisol levels (which is the hormone released during a stress reaction). This also holds true when you’re seated at a desk. Sitting up straight, rather than slouching, helps you to feel in control and can decrease anxiety and nervousness. Phone a friend Matthew Bellows, CEO at Yesware, recommends bringing a snapshot of the person you love most in the world to work, and taping it to your computer monitor. The next time you’re waiting for your prospect to pick up, pretend you’re calling the person in the photo instead. This tricks your brain into feeling happier, which then causes it to release hormones which relieve pain, put you at ease, and make you less susceptible to anxiety. Thinking of your loved one while you speak can also remind you to be more patient and attentive to the person on the other end of the phone. Sounding friendlier and more approachable will endear you to your sales prospect. Embrace rejection Are you comfortable with rejection? Few people outside of sales would answer yes to that question, yet rejection is a normal part of a salesperson’s day-to-day life – especially when making cold calls. But this isn’t necessarily a bad thing. The key is learning to see rejection as a form of motivation, rather than letting the no’s get you down. For example, instead of trying to get “yes” a certain number of times per day, management consultant Robert D. Smith decided to chase down negative responses. Most days, Smith wasn’t able to meet his desired number of negatives, because he kept getting too many yeses.
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ACKNOWLEDGEMENT WWW.ENTREPRENEUR.COM; WWW.YESWARE.COM my office magazine
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events
Diarise this A list of industry-specific events and exhibitions to mark on your calendar 16 – 17 February AFRICA ENERGY INDABA SANDTON CONVENTION CENTRE, JOHANNESBURG
The Africa Energy Indaba focuses on power generation products and services, oil and gas products and services, nuclear power, hydroelectric power, wave and tidal power generation services, geothermal technologies and services, bio fuels, lighting efficiency services and related products. The show also presents renowned delegates and speakers who run discussions, business meetings, technical workshops and business management programmes.
24 – 25 February SIGN AFRICA – DURBAN DURBAN INTERNATIONAL CONVENTION
This is a two-day event showcasing products like wide format digital printing, garment decoration, screen printing and signage. It will allow visitors to explore the latest technologies and trends in the media and advertising industry.
24 – 25 February AFRICA PRINT REGIONAL EXPO DURBAN DURBAN INTERNATIONAL CONVENTION
This two-day event showcases products for the entire digital print process and will feature from sheet-fed A3 machines up to grand format digital equipment, and will include both suppliers and manufacturers of commercial and digital printers, finishing equipment, software media and consumables in the computer hardware & software, industrial products and printing & publishing industries.
25 – 28 February HOMEMAKERS EXPO TICKETPRO DOME, JOHANNESBURG
This four-day event showcases products and services like a wide range of home and lifestyle based products in the home furnishings and home textiles industry.
01 – 02 March RETAIL WORLD AFRICA JOHANNESBURG SANDTON CONVENTION CENTRE, JOHANNESBURG
This event showcases retail products, trade products and services, logistics services, marketing services and technologies and allied products and services. It is the largest retail show dedicated to emerging trends in customer satisfaction, customer feedback and other customer engagement activities. It is a unique event for bridging the gap between commerce and retail and brings out the most innovative products and services across the globe.
03 – 06 March HOBBY-X JOHANNESBURG TICKETPRO DOME, JOHANNESBURG
This four-day event showcases product from the gifts and handicrafts industry.
09 – 10 March MY BUSINESS EXPO JOBURG GALLAGHER CONVENTION CENTRE, MIDRAND
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This event will showcase products for business owners, entrepreneurs and future entrepreneurs to see all the latest trends, experience the most innovative business solutions, and seize opportunities, ideas and professional advice from our wide range of exhibitors in the business services industry.
Vol 100 - February 2016
customer service
Satisfaction guaranteed! A simple guide to giving – and getting – great customer service Giving great customer service If you’re in the business of selling products and services, a content and loyal customer is worth their weight in gold. However, as technologically-enhanced, real-time communication grows, a dissatisfied customer can be a ticking time-bomb that can do significant damage to your brand’s reputation. Choose the right medium It’s vital to know when to use technology-based services and when to rely on human interaction. An online form or automated response might work for a customer who’s looking for efficiency and a quick fix, but someone who’s desperately seeking consolation, advice or assistance won’t react well to a machine. Train service agents to know when which form of service is most appropriate.
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Streamline consultancy Working with one consultant is invaluable for customers. One point of contact simplifies exchange, makes problem solving efficient and decreases frustration levels. This system also allows consultants to build strong and lasting relationships with clients. Reward valuable customers Tailored services for long-standing clients, as well as new and existing “big spenders”, are a useful value-add – whether it’s additional or personalised services, or exclusive benefits. This can result in significant growth and investment from the customer’s side. Listen “Customer service” often drums up images of sub-par call centres, but valuable support can be offered in so many ways. Social media, if used properly, can be a powerful tool to gain Vol 100 - February 2016
Established in 2004, Oasis Office furniture continues to expand its reach nationally. We are represented in Gauteng, Limpopo, Free State, Mpumalanga, North West, Northern Cape and the Eastern Cape. This reach is growing because we partner with a number of service providers. Our continued success is a result of our conviction that “acceptable is not good enough”. This approach is in our product design, quality and service levels. Oasis manufactures in both melamine and veneer. While we do have standard ranges, we also manufacture to client specifications.
Oasis Office Furniture can supply:
Office furniture Training centres Reception areas and more Boardroom furniture Canteens and hostels
We cater for single user installations as well as the furnishing of corporate buildings
We look forward to hearing from you to discuss your furniture requirements and how we can offer solutuions to best fit you and your clients’ needs.
customer service insights from customers to improve service. Feedback is never diluted and happens in realtime, which is a huge asset if managed properly. Offer specialised support Effective communication is the first tenant of great customer service. This means if your customer service support team isn’t speaking the same language as your customers – literally and figuratively – you’ll never be offering the best service possible. Make sure your support team is tailored according to region, accents and even vernacular, to ensure a fruitful exchange. Fix issues quickly As far as possible, make sure customers’ issues are resolved the very first time they complain, so clients experience the least downtime and maximise efficiency. First time fix (FTF) is a sure-fire way to get repeat business. Follow up A customer scorned once is dangerous; a customer scorned twice is fatal – and they will not hesitate to make their plight known. Even after the resolution of an issue, there should always be some kind of follow-up communication to check the problem hasn’t returned, and the client is happy. It never goes amiss.
Getting great customer service Have you ever wondered how some people always seem to get the best table, the upgraded room or the best piece of meat at the market? Conversely, others seem to continually get the surly waiter, the lazy clerk or the indifferent bellhop. Great customer service is no accident; there are things you can do to get it. Indeed, those who receive the most professional, courteous and friendly service follow a deliberate recipe that turns even a cold and raw initial encounter into a warm and delicious experience. Here are six tips for almost always getting great customer service: Be positive Enter the scene with the expectation that greatness is about to happen and that it should happen to you. Visualise being served well. Then let your obvious positive attitude and confident expectation come from your terrific mental picture. Avoid making demands. Instead, put your energy into creating early, light-hearted vibes.
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Make a good first impression The first 10 seconds are vital to shaping the reception you are likely to get. Aim your eyes and best smile at the service provider. Deliver a friendly greeting. Be confident, but not aggressive or pushy. Optimism and joy are generally infectious. Remember, servers favour customers who are a pleasure to serve. Lend a hand Most service people really are eager to give great service. But sometimes barriers can make it difficult. So, be a willing helper in clearing those barriers away. If the barrier is the server’s foul mood, try a quick tease or sincere compliment to turn sour into sunny. If the barrier is an absurd policy, offer a novel suggestion that helps you get what you want without putting your service person at risk of managerial disdain. Be respectful No matter how determined a service provider seems to be to provide the absolute bare minimum, always treat them with respect. Sometimes a “no!” is an unshakable “no”. Always use your very best manners: “please”, “sir” and “thank you”. Remember that a chilly initial reception will generally thaw if you are persistent in your cheerfulness. Your server just might surprise you with a turnaround attitude late in the encounter.
Be playful Use a playful style that lets the service person be a bit mischievous. Instead of announcing: “I’d like a no-smoking table with a view”, try: “We’d love to get the table that you would want if this was your special night. I know you can get us just the right spot.” If you help make service delivery feel fun, you’ll have servers wanting to join you on the playground. Be generous and thoughtful Never view a service encounter as a single transaction, but rather the start of an important relationship. Assume you’ll be back, and be generous in expressing your gratitude for great service. Praise service people to their superiors. Express your compliments to great service providers with a follow-up note or call. The next time you return, you’ll get their red carpet best. Don’t wait for great service to come to you. Take charge of elevating the encounter from a “pretty good” transaction to an “I wouldn’t go anywhere else” relationship. Service people enjoy great customers just as much as customers enjoy great servers. So, “serve” from your heart and you’ll be served in the same fashion.
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ACKNOWLEDGEMENT NASHUA, WWW.ENTREPRENEUR.COM
Vol 100 - February 2016
Do you or your business owe SARS Money?
VAT Tax Debt Management and VAT Tax Debt Negotiation
As the pioneers of SARS Vat and Tax Debt Management, TDM are the only Tax Debt Management (TDM) Company in South Africa. TDM are a team of 20 consultants based in Centurion, South Africa. TDM is owned and managed by Hedley Grant Thomson, former SARS Auditor and Master Tax Practitioner. TDM’s focus is on customer service backed by exceptional skill. TDM believe if they can’t help you, chances are you can’t be helped.
Specialist Services Include:
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SARS Vat & Tax Debt Help SARS Vat & Tax Evasion Risk Management SARS Vat Refund Help SARS Vat & Tax Debt Management SARS Audit Help SARS Vat & Tax Debt Settlements/Negotiations and Compromises SARS Alternative Dispute Resolution SARS Notice Of Objections SARS Notice Of Appeals SARS Summonses Company Registrations/Amendments
Standard Accounting Services Include:
Financial Statements Independent Reviews Management Accounts Accounting Officer Reports Close Corporation Accounting Income Tax Returns Bookkeeping and Value Added Tax Statutory returns such as Workmans Compensation Unemployment Insurance Fund Contributions and PAYE
SARS Vat PAYE Tax Debt Relief Help by HG Thomson - Master Tax Professional (SAIT) Former SARS Tax Auditor (Johannesburg) Contact TDM on 012 751 2961/2/3 or 084 900 5562 | E-mail: grant@taxpro.co.za
We have achieved a 100% success rate with SARS Debt Management and SARS Debt Negotiations
arts and crafts
Wrap it up! Don’t let the festive season’s discarded wrapping paper go to waste
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nce all the presents have been unwrapped, many of us spend the morning sorting through ribbons, wrapping paper and paper tissue to use “some other time”. All too often, this time never comes. Below are some handy ideas for using up leftover wrapping paper.
Paper tassels Use old wrapping paper to make paper tassels that will liven up any room. String a number of tassels together to form a garland You will need: • Hot glue • Various colours of • Washi tape lightweight wrapping • String paper, such as foil • Scissors or a paper-cutter wrapping paper Take a sheet of wrapping paper and fold it in half. Cut strips about 1,5cm wide. Leave about 5cm of the fold uncut. The easiest way to do this is to place the folded paper on the edge of a table and put something on it to hold it in place. Then just hold the paper from the bottom and slide your scissors up to the top. Lay it out, open it up and smooth it out. Once you have done this, roll it up into a log shape. Take the log of paper by its middle and twist to create a loop. Use hot glue to secure the tissue paper. Wrap some patterned washi tape around the glued area, and secure with more glue. If you want to make a garland, make about nine tassels and thread string through the loops. Hang on a wall for some festive decoration.
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Repurpose old wrapping paper by creating DIY silhouette wall art. You will need: • Old wrapping paper • Some canvas/wood/board to mount the picture on • Hot glue • A pattern of your choice • Tape • Scissors Print and cut out a silhouetted shape. These are available online. Alternately, try grouping the same colours together for a colour blocking effect. Select a large piece of wrapping paper. Fold in half twice to get four small rectangles. Roll each rectangle as tightly as possible. Tape the end to avoid it from unravelling. Use a range of bright colours. Hot glue the rolled-up wrapping paper to your silhouette shape. Once the silhouette is covered, trim off the extra pieces. This will reveal your silhouetted shape. Glue the silhouette to a wood board, piece of canvas or card, and mount it on the wall.
www.brit.co/magazine-wall-art
www.theboldabode.com/how-to-make-tissue-paper-tassels.html
Wrapping paper wall art
Vol 100 - February 2016
Lining bookshelves Spice up an old bookcase by decorating the back with leftover, uncreased wrapping paper. Choose a colour/pattern that you like and use a modge-podge type glue to attach the paper to the back of a bookshelf. Sheets of leftover wrapping paper can also be used to line drawers and cupboards.
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Make your own confetti Making your own confetti is a fun, messy DIY project that is a great way to use up some of the scraps of paper, ribbons and tissue paper that would otherwise be thrown away. You can use the confetti you make as decorations for a party, scrapping or even something fun to put inside a letter. You will need: • Remnants of wrapping paper, ribbons and tissue paper • A paper punch or crafting punch in various shapes • A pair of scissors Empty the container of the punch before beginning. Punch out shapes from all the different types of wrapping paper and ribbon. Once you have enough, empty the punch container into a bag or container for storage. Try sticking to different colour palettes, such as red, green and gold for a Christmas theme, or pinks and purples for a birthday party. Use scissors to shred pieces of tissue paper for tissue paper confetti.
www.parrotproducts.biz
http://jewelsathome.com/2012/04/14/hello-world
www.linesacross.com/2015/03/diy-confetti-make-beautiful-mess
arts and crafts
www.silveray.co.za
www.redfern.co.za
email: sales@redfern.co.za
THE LABEL SPECIALIST Stick with the best!
www.koloksa.co.za
www.nikki.co.za
www.hortors.co.za
www.rexelsa.co.za
www.bop.co.za
www.interstat.co.za
www.kmp.co.za
www.towerproducts.co.za
®
www.penflex.co.za
www.treeline.co.za
people management
The challenge of churn
Few things are as costly and disruptive as good people walking out the door
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ffective retention programmes address the varied needs of your workforce: a good fit with company culture, mission and values; employee direct report and peer relationships; employee’s need for the correct tools and support to get the job done well; recognition and reward; compensation and benefits; work/life balance; and of course both personal and career growth.
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Best performing companies change and adapt as they grow, and this is really only possible if the people they employ are given opportunities to expand their skill sets, take on new challenges, cultivate new behaviours and entertain new ideas. Companies grow when the people inside them grow; when they feel their growth and development is happening alongside that of the organisation. People feel increased loyalty towards a company that invests in them. Make growth a priority and create a learning
environment to avoid losing your best people to environments that prioritise their development. Begin by helping your staff realise the importance of identifying their own goals. Implement regular meetings to chart ways of aligning these goals to the goals of the position, team and organisation through training and development opportunities. Even if there are no direct movements up the ladder there are always ways to offer growth and development, such as a lateral move Vol 100 - February 2016
people management within the company or involvement in cross-department projects. Bear in mind that different growth opportunities appeal to different types of people, so be sure to individualise your approach. Consider each of the four following areas: Financial growth – it goes without saying that outstanding employee performance could be rewarded through financial incentives. Of course that’s not always possible, especially when times are lean and business is down. Even when major financial rewards aren’t forthcoming, other kinds of growth opportunities can still motivate. Career growth – talented people generally want to advance in an organisation. Many individuals are highly motivated by loftier titles, added responsibilities, plusher offices and the respect of others in the organisation. Professional growth – aside from the tangible benefits of advancing in a company, good employees want to improve their skills and broaden their knowledge. The Harvard Business Review identified the motivational power of progress and the importance of making headway on a day-to-day basis. Whether employees are acquiring useful new skills or simply recording small workplace victories, such progress can motivate. Personal growth – so-called “softer” aspects of life at work also play a constructive role in motivating. Offer a spread of learning opportunities encompassing both professional and personal growth from a variety of channels, such as: • An in-house curriculum for skills training and development; • Outside seminars and workshops; • Financing college and continued education; and • Bringing in outside experts to educate employees about subjects that affect their personal lives. It’s equally important to build in regular feedback sessions as to how the employee is meeting development goals and how this development is aiding the company in its growth. Help them set realistic timeframes and troubleshoot obstacles. Adjust their plan appropriately and recognise the accomplishment of milestones. Investing in your employees’ growth is a lot less expensive than replacing them when they leave. It’s an active investment in the life and health of your company.
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Nine reasons that good employees quit In general, people don’t leave jobs. They leave managers. Below are the nine worst things that managers do that send good people packing: Overworking employees Nothing burns good employees out quite like overworking them. It’s perplexing: it makes them feel as if they’re being punished for great performance. Overworking employees is also counterproductive. New research from Stanford shows that productivity per hour declines sharply when the workweek exceeds 50 hours, and productivity drops off so much after 55 hours that nothing comes of working more. Lack of recognition It’s easy to underestimate the power of a pat on the back, especially with top performers who are intrinsically motivated. Everyone likes kudos, none more so than those who work hard and give their all. Lack of care More than half of people who leave their jobs do so because of a poor relationship with their boss. Managers must know how to balance being professional with being human. It’s impossible to work for someone for eightplus hours a day when they aren’t personally involved and don’t care about anything other than production yield. Failing to keep promises Making promises to people can be the fine line between making them very happy and watching them walk out the door. When commitments are upheld, managers grow in the eyes of employees, but when dishonoured they come across as slimy, uncaring and disrespectful. Hiring the wrong people Good, hard-working employees want to work with like-minded professionals. When managers don’t do the hard work of hiring good people, it demotivates the rest of the staff. Stifling employees’ passion Talented employees are passionate. Providing opportunities for them to pursue their passions improves their productivity and job satisfaction. Many managers want people to work within a little box. Studies show that people who are able to pursue their passions at work experience flow: a euphoric state of mind that is five times more productive than the norm. Failing to development employee skills When managers are asked about their inattention to employees, they try to excuse themselves using words such as “trust”, “autonomy” and “empowerment”. Good managers manage, no matter how talented the employee. They pay attention and are constantly listening and giving feedback. Failing to engage creativity The most talented employees seek to improve everything they touch. If their ability to change and improve things is taken away, they will hate their jobs. Failing to challenge people intellectually Great bosses challenge their employees to accomplish things that seem inconceivable at first. Instead of setting mundane, incremental goals, they set lofty goals that push people out of their comfort zones. Talented people will seek jobs to challenge their intellects. Source: Huffington Post
ACKNOWLEDGEMENT MARIA MEIRING, MANAGING PARTNER AT ADCORP www.myofficemagazine.co.za
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furniture
Office furniture: predicting the next recession 32
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Vol 100 - February 2016
B
eing stuck in a cramped cubicle lit by overhead fluorescent lights, wedged between dozens of co-workers whose phone conversations and keyboard strokes – as well as body odours and noises – sucked a little bit of life out of me every single day.
My cubicle experience made me feel like a white-collar prisoner, and I knew this was not how I wanted to spend my professional life. I needed to either move up the company ladder or start my own business. Yet tens of millions of people toil in cubicles every day. The cubicle, created by office furniture maker Herman Miller, has been around since 1968. It is solidly entrenched in modern business life and generates more than $3-billion in annual sales. I consider the office furniture business to be an extremely useful economic indicator. After all, businesses only buy large amounts of office furniture – including
furniture than previously forecast because of declining sales. Quarterly revenue came in at $787,6-million; a 1,6% year-over-year decline. However, Steelcase warned that its sales could fall to between $720-million and $745-million, roughly a 2% decline. Steelcase management says it expects to make per-share earnings of 20 to 24 cents in the current quarter, below the 25 cents Wall Street predicted. Cash on hand fell by 6,9%, and inventories increased by 2,4% in the last 90 days. Steelcase’s biggest customers cut back the most. Big orders – defined as at least $3-million – fell 20% in the last quarter. Steelcase stock suffered a 20% haircut on the news. “The thing that was most pronounced was … a decline in orders from large customers and a decline in large projects,” Steelcase CEO Jim Keane says. “At the same time, order growth in the US furniture industry has slowed, as has overall US business capital spending. Our orders and pipeline at the end of the quarter showed fewer large projects than last year.” The industries that cut back the most were insurance, energy, information technology and financial services.
and 2008 ($2.56). HNI Corporation is another publicly traded office furniture maker, and its business has fallen off a cliff. Sales growth at its office division was chugging along at a healthy pace, increasing 13,7% in Q1 and up $6.4 in Q2. However, sales growth turned negative in Q3, and forward guidance projected an acceleration in the decline to a range of negative 3% to negative 7%. It’s little wonder that HNI’s stock recently hit a new 52-week low. Remember, stocks that hit new 52-week lows almost always do so for very good reasons. The third warning The Business and Institutional Furniture Manufacturers Association, or BIFMA, hears chatter from hundreds of its members. Wherever the sector is heading, it isn’t positive. BIFMA reported a sharp decline in office furniture order growth – from 10% early in the year to 3% in the last couple months. A good crisis indicator The ups and downs of the office furniture business is not a standalone indicator that you can use to time the market. It is, however, a very good advance indicator of
I consider the office furniture business to be an extremely useful economic indicator. After all, businesses only buy large amounts of office furniture – including the dreaded cubicle – when they are expanding their workforce and growing. the dreaded cubicle – when they are expanding their workforce and growing. That is why my bear market antenna started to twitch when I read what two of the largest office furniture and cubicle manufacturers in the world had to say. The first warning If you’ve ever worked in a cubicle, the odds are good that it was made by Steelcase, a manufacturer of a wide selection of office furniture, including what they call “seating products” – that is, cubicles. Steelcase reported its quarterly results at the end of December. The company surprised Wall Street with a very pessimistic outlook, warning that the next two quarters would be worse www.myofficemagazine.co.za
The second warning Herman Miller may be best known for its ultra-comfortable work chairs, but its speciality is selling bulk orders of cubicles to the biggest corporations in America. However, its bread-and-butter customers are cutting back. “I’d say if there is anything that you will hear out there, certainly the size of projects continues to be on mid-to-smaller size. There [are] not as many very, very large things out there, at least that we can see,” says CEO Brian Walker. The drop in big orders resulted in a sales decline from Herman Miller’s largest sector, North America, for just the second time in the last 17 quarters. Moreover, 2015 per-share earnings of $1.82 are still lower than 2007 ($1.98)
overall economic health. And if the above warning signs are any indication, our economy is headed for a severe slowdown. So, unless you want to put your portfolio through hell, you’d better have a strategy to protect it when bad times come calling. That doesn’t mean you should rush out and sell all of your stocks tomorrow morning, but it does mean that you should crank down the volatility of your portfolio. You see, everybody loves volatility when stocks are rising, but everybody hates volatility when the stock market heads south.
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ACKNOWLEDGEMENT ORIGINAL ARTICLE BY MARKET EXPERT TONY SAGAMI ON WWW.EQUITIES.COM my office magazine
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industry news Costs of schooling to rise in 2016 Parents will reach deep into their pockets this year to send their children to school. South Africa is on the brink of an economic meltdown with the rand weakening and the prices of food and daily expenses escalating. On 13 January, schools throughout the country opened for the 2016 academic year and many parents will face the harsh reality of not only paying tuition expenses, but the rising cost of uniform, stationery and textbooks. Economist Mike Shussler believes that parents will have to be smarter with how they spend their money on their children’s education this year. He predicts that parents will feel the pinch more when spending on uniforms and food. “Parents will either have to keep a
child in the same uniform for as long as possible,” he says. “For food there isn’t much one can do to control that but other measures might include changing from white to brown bread.” Shussler says that the cost of learning materials such as textbooks might not hit most parents hard in the pocket as state schools provide textbooks for free, whilst those in private schools will not be as lucky. One parent bemoaned the escalating cost of sending a child to school.
He says the equipment of extra mural activities at schools was costly along with transportation, with fuel prices playing a major role. Source: www.enca.com
Henkel supplies adhesive to restore King Tut’s mask Adhesives specialist Henkel has played a major role in the restoration of the 3 000-year-old burial mask of Egyptian pharaoh Tutankhamun by supplying a customised high-tech hotmelt adhesive used to repair the damaged artefact. The mask, which is a popular symbol associated with ancient Egypt, was damaged during a cleaning procedure when the beard fell off and was glued back on improperly. Dr Rainer Schönfeld of Henkel was invited to examine the mask with his team. “The beard had been incorrectly glued to the mask using an epoxy,” says Schönfeld. “We have a great deal of expertise about epoxy technologies, and we also know how to remove this kind of adhesive.” His team conducted detailed analysis and developed a method to remove the epoxy glue from the mask without leaving any residue. “At the same time,
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we checked Henkel’s comprehensive technology portfolio to see what kind of glue would be best suited for the restoration,” adds Dirk Kasper, a specialist in hotmelt adhesives at Henkel. The requirements were high, as the adhesive has to be removable without leaving any residue, and to be able to withstand the high temperatures in Egypt as well as vibration during transportation. In numerous physical measures, 3D models and application tests, the experts were able to develop a suitable adhesive. “It is our daily business to design hightech glue, but this project was extremely exciting for the whole team,” continues Kasper. “We are all extremely proud that a high-tech hotmelt adhesive from Henkel is now holding together the world famous mask of Tutankhamun.” The restored golden mask of the young
pharaoh was recently presented during a ceremony at the Egyptian museum in Cairo, and Christian Eckmann of the Römisch-Germanisches Sentralmuseum in Mains, who was responsible for the restoration project, says: “The competent advice and support from the experts from the Henkel Adhesives research department significantly contributed. We were able to remove the improperly glued beard from the mask and fix it with a customised solution provided by Henkel.” “We are happy to be part of this amazing project,” adds Ahmed Fahmy, vice-president for North Africa and president of Henkel Egypt. “Egypt is an important market for Henkel with a long tradition. We are proud that we were able to contribute with our expertise to restoring such an outstanding piece of history.” Source: www.labelsandlabeling.com
Vol 100 - February 2016
industry news Denton awarded exclusive Leitz distribution Leitz is the unrivalled premium brand leader in Germany. Recognised in the European market as one of the leaders in office products, Leitz delivers high performance through research and design with over 100 years of heritage. From revolutionising the lever arch file in 1896 from their office in Stuttgart, Germany, to developing laminators that are designed for 2016, Leitz has always aimed at working with companies that view the market similarly to their vision to strengthen relationships. Denton Office Solutions (D.O.S) has supported quality brands in the South African market for more than 20 years, always giving the stationers the opportunity to offer the consumer an option. Being a family-run company, D.O.S understands the value of unity and always endeavour to strengthen relationships with clients while offering value for money. D.O.S are proud to announce they have been awarded exclusivity for Leitz office machines and consumables in southern Africa. Leitz and D.O.S are committed to innovation which is user
friendly to all who utilise our products. For more information on the premium range of office products, please call D.O.S or visit our www.dosptyltd.biz.
WIN THIS! WINNERS Croxley All-In-One A4 72 Page Exercise Books: Jo-ann Paton MN Attia Suzi Muller
Bantex Hamper: Rey Franco
New inkjet business printers from Epson Epson has introduced two new multifunctional inkjet printers featuring Epson’s Replaceable Ink Pack System (RIPS) technology that can print up to 75 000 pages without interruption. The printers are targeted at medium and large business environments. The new printing technology continues Epson’s commitment to being at the forefront of innovation in printing, a role it has played since its inception. RIPS technology has evolved from the success of Epson’s Ink Tank System (ITS) printers, which remove the need for expensive cartridges and have positioned inkjet printers ahead of highly favoured laser printers. Epson’s Workforce Pro RIPS printers continue to lead innovation in the evolution of cartridge-less inkjet printers: the new additions to this business range are the first non-industrial printers to include its exclusive PrecisionCore printhead technology, and produce topquality documents on media up to A3+. “The Workforce Pro RIPS printers are designed for business environments. They make great business sense for companies of any size because they offer lower running costs, lower power consumption and a reduced environmental impact,” says Kelvin Reynolds, GM of Epson South Africa. “The new Workforce Pro RIPS printers make it possible for businesses to focus on doing business, rather than spending time on managing their printers.” www.myofficemagazine.co.za
The Epson WorkForce Pro WFR8590DTWF provides quick and accurate A3 printing while the WorkForce Pro WF-5690DTWF A4 printer is designed to reduce environmental impact. Both printers are designed to cut costs and are suitable for enterprises of all sizes, with up to 80% lower energy consumption than competitive colour lasers. Fast print speeds and business features, including PIN release control for confidential, secure printing, and Gigabit network connectivity make the WFR8590DTWF model ideal for boosting productivity. Both models include features such as Ethernet, USB, wireless Wi-Fi Direct to easily print from tablets and smart phones, and include remote printing and access to the Cloud. Additional features include IT tools such as remote setup and custom settings for multiple printers, as well as support for popular security protocols to protect confidential documents. Business benefits are numerous: printing costs are predictable, with up to 75 000 pages being processed before ink refills are required; there is a dramatic reduction in time spent handling
support calls, consumables management and printer repairs; PrecisionCore technology delivers dramatic increases in speed, quality and reliability; and employees are spared the frustration of down-time and are able to enjoy boosted productivity. With ink refills suppled in foil soft packs, businesses are able to manage recycling more efficiently, and are spared the hassle of arranging the disposal of cartridges. This means that it’s easier to meet “green” supply chain requirements, and to ensure a lower carbon footprint. Epson’s WorkForce Pro Replaceable Ink Pack System printers are available in South Africa and range from R33 400 to R63 876.
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eco news
Work to save water
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s South Africa remains in the grip of the worst drought in memory, Water Wise advises offices and businesses across the country to take the following steps to help do their part to save water.
Educate your employees and customers Encourage employees to conserve water by training them in watersaving techniques and providing incentives for employees who develop water saving procedures. It is important to let your customers know that water conservation is a priority in your business. Lead by example and encourage them to conserve water too. Raising staff awareness is one of the most cost effective and sustainable ways to save water in the workplace.
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Downsize Many small offices have the same capacity geyser that is used in homes, which is unnecessary. Save water (and money) by installing a smaller geyser better suited to your needs.
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Conduct a water audit Conduct a water audit to maximise your water use efficiency. This also highlights existing problems and
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assists in fixing them, thereby increasing your water savings. Keeping track of water used by measuring the meter during periods of no flow will allow you to track possible leaks. Audit water monthly to allow for the tracking of water use in different seasons. Fix leaks Businesses can save money and water by monitoring and repairing leaky faucets, toilets and pipes. Each dripping tap can waste as much as 1Kl of water a month. Regular maintenance will eliminate water waste and lower your water bills.
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• Replace water wasting equipment and fixtures Installing low-flow aerators on company taps can significantly reduce your business’ water consumption. Toilets and urinals account for about one third of all water consumed in buildings. Install dual flush toilets and water efficient urinals. Use air conditioners and refrigeration units that are cooled by air.
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Design and maintain waterefficient landscaping Smaller businesses with small landscapes are often bigger water wasters than larger businesses with larger gardens. Smaller businesses tend to over water their gardens. • Lawns require a deep watering once a week, so consider reducing
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lawn size. Plant indigenous shrubs and plants as they require less water than exotics. Incorporate mulch and compost in your garden. Compost increases the soil’s nutrient and water retaining capability, while mulch minimises evaporation and regulates soil temperature. Keep irrigation systems in good repair and use appropriate sprinkler heads. Have your irrigation system linked to a rain sensor that will shut off the system in times of excess rain. Ensure your irrigation system waters only greenery and not walls and pavements. Operate sprinkler systems before sunrise and after sunset, and avoid irrigating during windy or rainy weather. If this is not possible, then water before 10h00 and after 14h00 in summer.
Engage top management As with so many interventions in business, unless there is support and buy-in from top management, programmes and interventions do not take off as they could. It is important that they support it with time and funds to make the necessary changes that will benefit the organisation in the long run.
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ACKNOWLEDGEMENT WATERWISE
Water saving check list 1. Is your business leak-free? Check your taps and toilets. 2. Have you repaired water-wasting equipment? 3. Do you have cool water on hand? Store drinking water in the refrigerator to prevent staff from running the tap. 4. Do you have an instant water heater? Install one in the kitchen or cafeteria to prevent water running while it heats up.
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5. Do you sweep? Sweep materials from floors instead of washing down areas whenever possible. 6. Are you water wise? Install water-saving devices to decrease consumption, such as flow reduction valves. 7. Do you have a dishwasher? Efficient dishwashers save water.
Vol 100 - February 2016
shop-sa is marking its centenary in 2016. Join our members in congratulating shop-sa on their centenary. Place your message in the February issue of My Office magazine and stand a chance to win one of three sets of double tickets for a hot air balloon ride over the scenic Magaliesburg mountains. act e cont 088. s a e l p 0 , r draw (011) 781 u o r e on ent k and r Kim Kotze o o b o T ro Dance y d n e W
crime alert
Fending off the five-fingered discount
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s retailers emerge from the blur of the festive season, they can begin to count the costs of items that went missing during what is traditionally the busiest time of year.
In a recently published article, the Irish Small and Medium Enterprises Association (ISME) estimated that 70% of all shops will be victims of shoplifters during the Christmas period. The Association warned that rising levels of retail crime, particularly during the busy festive period, had the potential to close some businesses and place others under severe pressure. The ISME surveyed over 1 000 companies and determined that direct shoplifting costs to retailers in 2015 would exceed $365-million, of which 22% occurred over the Christmas period. That amounts to over $12,9-million every week during the festive season. The Association estimates that shoplifting alone adds 3% to the price of products.
GOLD SPONSORS:
Top tips to prevent shoplifting Brick-and-mortar stores already have it hard enough in the face of e-commerce and bulk stores. According to Sennco Solutions, retail products worth more than $35-million are stolen every day – often from small businesses. Determine which items are at risk Firstly, what any retail store owner should do is take inventory of what items would be most likely to be stolen. These can be anything that have a certain value, are popular or are simply just small enough to fit in someone’s pocket. Either position these items so they’re harder to steal (like behind the register and counter) or position them somewhere where you can keep a close eye on them at all times. Design your store with shoplifting in mind If you design your store in a certain way you may be able to enhance your security. Stores that have a lot of little corners and blind spots are easy targets, so try giving your store a more open layout and use convex mirrors that enable you to see any blind spots. Train your employees adequately All employees should be trained on how to deal with shoplifters properly. Whether it’s
recognising potential individuals (people in bulky coats or people with large bags) or just keeping a watchful eye on customers, employees should understand that theft can happen at any time. It helps if they’re proactive in this way. Install an effective security system Installing security cameras in your store is an expensive proposition, but if you’ve been a victim of shoplifting in the past and want to get rid of it as efficiently as you can, this is the way to go. ACKNOWLEDGEMENT WWW.CAPIFY.COM; WWW.RTE.IE
Children steal stationery for school An eraser, calculator, glue, pen, pencil case, ruler and scissors are among the essential items in any pupil’s backpack at the beginning of a new school year, but this year a nine-yearold boy was caught trying to steal a shopping basket filled with such items from a supermarket in Verulam, north of Durban. When the child and his accomplice were searched, more stationery from another supermarket in the area was found in their possession. The pair admitted to the theft, saying they wanted to get stationery ahead of schools reopening. Source: News24
SILVER SPONSORS:
Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry. To sponsor the Crime Alert page contact (011) 781 0370. REPORT CRIME TO wendy@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on (011) 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics. 38
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Vol 100 - February 2016
product showcase
ANTI-GLARE & PRIVACY FILTERS Whether you are battling with glossy LCD screen glare of worrying about prying eyes staring at your confidential financial data, 3M screen filters have the solution for you. Both the Anti-Glare and Privacy filters come in a variety of screen sizes for any type of notebook or desktop display. the filters are very eassy to apply with bubble free application, can be reapplied multiple times and it doubles as a screen protector, protecting your display from dirt and scratches. the filter adhesive is optically clear, which means it will not affect your display clarity, and it comes with a convenient storage folder. To clean the product, simply use the enclosed cloth with water.
Tel: 011 467 0227 E-mail: helpdesk@techexpress.co.za Web: www.techexpress.co.za
LEITZ ILAM TOUCH A3 TURBO LAMINATOR Fully automatic A3 high speed premium laminator with unique sensor technology. Recognises document thickness and automatically selects the best speed. Only 1 minute warm-up time. • Max Pouch 250 (500) micron • Auto Reverse Function • 6 Rollers, no carrier needed • Photo Friendly • 1 min warm up-time • 10 seconds to laminate one 80 micron A4 sheet • LED countdown • Low Energy Consumption, auto shut-off • No complicated settings – all you need to know is on & off • 3 Year Guarantee & 1 Year Warranty
Tel: 086 000 7468 ext 2 E-mail: info@dosptyltd.blz Web: www.dosptyltd.blz
MY OFFICE PRODUCT SHOWCASE To showcase your products here, call Wendy Dancer on 011 781 0088 for pricing and availability.
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ARE YOU A MEMBER OF SHOP-SA? IF NOT, JOIN NOW.
Tel: 011 781 0088 E-mail: wendy@shop-sa.co.za Web: www.myofficemagazine.co.za
w w w . m y o f f i c e m a g a z i n e . c o . z a
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SOURCE PRODUCTS HERE A ADDING MACHINE, POINT OF SALE AND MACHINE ROLLS PaperGeni Rotunda (Pty) Ltd. ADHESIVES, GLUES AND SPRAYS BIC South Africa (Pty) Ltd. - Correction Fluid, Glue sticks & Super Glue Palm Stationery Manufacturers - New Wave Freedom Stationery - Marlin ART, CRAFT, GRAPHIC AND DRAWING MATERIALS CTP Stationery - A4 coloured poster boards Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint
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B BAGS AND CASES D.O.S - iStay Flip File - Business cases. Freedom Stationery - Space Case and Marlin Global Bag And Sportswear Manufactures Custom schoolbags ,tracksuits Kolok - Kenton, Port Topmark - School Bags, Laptop Bags, Pencil Cases, Sports Bags, Luggage BATTERIES Kolok - Duracell Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries BIN RANGE Krost Office Products BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers CTP Donau - Donau files and slide binders, A4 poster board Kolok - Geha binding combs and covers Parrot Products - Parrot Comb Binding Machines
Press Products - wire, combs, coil, covers Rexel Office Products - Rexel and GBC BINDING MACHINES AZ Trading - DSB, Neorel D.O.S - Prima, DSB, Leitz Kolok - Geha binding machines Parrot Products - Parrot Comb Binding Machines Press Products - Bindquip Rexel Office Products - GBC and Rexel ranges
BOARDS BIC South Africa (Pty) Ltd - BIC Velleda School Whiteboards CTP Stationery - Flip Chart Pads Freedom Stationery - Marlin Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Kolok - Geha interactive boards Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Palm Stationery Manufacturers - New Wave Parrot Products - Full range of boards and accessories. Custom boards printed to your specification Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories. Quartet magnetic white/cork boards BOOK COVERS CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper Freedom Stationery Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap RBE - Papersmart
CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers Palm Stationery Manufacturers Power Stationery - Powerstar RBE - NCR Business Books Rexel Office Products - Colourhide notebooks BOXES AND CARTONS CTP Stationery - Archiving Systems Rexel Office Products Specialised Filing Systems - Archive and Off-Site Tidy Files - Acid free archiving products
C CALCULATORS Kolok - HP Nikki Distributors - Truly calculators Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar Rexel Office Products - IBICO CALENDARS CTP Stationery - Diaries assorted sizes CALLIGRAPHY Max Frank - Artline CANTEEN Kolok - Tea, Coffee, milk etc, Sunbeam (appliances) CARBON PAPER AND FILMS RBE - NCR Business Books CD’S, DVD’S AND DISKETTES Kolok - Verbatim, Kenton CLIP BOARDS CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard
BOOKS AND PADS BSC Stationery - Treeline
Binding doesn’t get any simpler! CombBind 100
CombBind 110
CombBind C200
CombBind C210
buyers’ guide CLIPS, FASTENERS AND PINS Freedom Stationery - Marlin Grip Binders - Essentials, Stephens, Penguin Tidy Files - Filing solution
COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin Palm Stationery Manufacturers - New Wave COMPUTER ACCESSORIES Kolok - Verbatim, Kenton, Port Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper COMPUTER CLEANING Kolok - ComputerCare, Multipro Pyrotec - Tower computer cleaning range COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files KMP - for computer consumables Kolok - Penguin (Ribbons, Toners, Inkjets), Till and fax rolls Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels COMPUTER HARDWARE Kolok - Blazer UPS systems, Geha (Interactive white boards) CORPORATE STATIONERY & GIFTING Star Stationers and Printers CRAYONS AND CHALKS Freedom Stationery - Marlin Palm Stationery Manufacturers - Chalks and Crayons Power Stationery - Powerstar
D DESK SETS AND ACCESSORIES BIC South Africa (Pty) Ltd - Desk Set Solo Delux Freedom Stationery - Marlin Krost Office Products Rexel Office Products - Rexel Eco Range
See page 46 for contact details DIARIES, PLANNERS AND ORGANISERS CTP Stationery - CTP Brand Hortors Stationery - Legal diaries Rexel Office Products - NOBO planners, refills and T-card kits, Quartet Monthly/ Weekly planner South African Diaries - For all your diary needs DICTATION - TRANSCRIPTION Olympus Audio S.A - Digital Voice Recorders, Transcription Kits and Accessories. Powerhouse Dictation for Philips - Dictation, transcription, meeting recording, mini-tapes, foot pedals, accessories DRAUGHTING AND DRAWING OFFICE SUPPLIES CTP Stationery - A4 Poster Boards
E EMBOSSERS AND ENGRAVING Rubber Stamp & Engraving Co - Ideal & Trodat Embossers (pocket, desk and electronic), Trotec ENVELOPES AND MAILING BSC Stationery - Leo Envelopes CTP Stationery - Commercial envelopes Global Envelopes - CelloWrapped, peel+seal, Self-Seal, FullGum and Printed Grafton/Star KZN Envelopes - Manufactures of Printed and Plain Envelopes Merpak Envelopes - Complete range of quality envelopes Narayan Wholesaler - Wholesaler of Quality Envelopes, Peel and Seal PaperGeni RBE - Papersmart ERASERS & ERASING / CORRECTION FLUIDS BIC South Africa (Pty) Ltd - Tippex tape, bottle and Pen Freedom Stationery - Marlin Max Frank - Uni Palm Stationery Manufacturers - Tape/Erasers Pentel S.A (PTY) LTD - Hi-Polymer and Ain eraser, correction tape and pens Power Stationery - Powerstar
F FAX ROLL MANUFACTURERS Rotunda (Pty) Ltd. FILES AND FILING African Filing Systems - Top retrieval filing and arching products BSC Stationery - Treeline, Mobifile CTP Stationery - Full range of quality DONAU brand Flip File - Executive display files, expanding files, Document folders, dividers Freedom Stationery - Edo / Unifile Palm Stationery Manufacturers - Lever arch, Ringbinder files, Manilla flat folders Grafton/Star Kolok - Geha (Binding machines) Palm Stationery Manufacturers - leaver arch, ring binder files, manilla flat folders. Pentel S.A (Pty) Ltd. - Display book Vivid, document file, clip file and presentation file Rexel Office Products - Prima and Rexel ranges Specialised Filing Systems - Top Retrieval, Archive and Off-Site Tidy Files - Filing solutions
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FILES MECHANISMS Press Products - Lever arch, Ring binders FOLDERS CTP Stationery - DONAU Brand Freedom Stationery - Marlin Palm Stationery Manufacturers - View files, polypropylene & board folders Tidy Files - Specialised FORMS - LEGAL AND MISCELLANEOUS Hortors Stationery - complete range of custom, company, miscellaneous, magisterial, etc. FURNITURE - OFFICE & SCHOLASTIC Krost Office Products - accessories New Era Office cc - Specialising in all office furniture desks, chairs, credenzas, boardroom tables, etc Reboni Furniture Group - Manufacturing and distribution of educational and office furniture Specialised Filing Systems - Cabinets, Shelving and Hi-Density
Working for you
CombBind C250 Pro
WireBind W20
MultiBind 230 Comb & Wire
ThermaBind T400
www.rexelsa.co.za
SOURCE PRODUCTS HERE
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GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra Beswick Office Products - Fellowes, Vivid Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors Press Products - BindQuip Rexel Office Products - SmartCut and ClassicCut
LABELS Freedom Stationery - Marlin Nor Paper Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Rotunda (Pty) Ltd. Specialised Filing Systems - Filing Tidy Files - Filing solutions
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LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System
INDEX TABBING AND DIVIDERS CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Grip Binders Palm Stationery Manufacturers Rexel Office Products - Rexel, Mylar and Prima board
LAMINATING MACHINES AZ Trading - DSB, Speedlam, Lamiace D.O.S - Tofo, DSB, Leitz Kolok - GEHA and Galaxy Parrot Products - Parrot A4 and A3 Laminators Press Products - GMP Rexel Office Products - GBC and Rexel ranges
INKS KMP - for computer consumables. Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking. Laundry.
LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size Kolok - GEHA, Penguin laminating pouches and rolls Parrot Products Press Products - GMP Rexel Office Products - GBC
J JANITORIAL Kolok - Goldenmarc (Cleaning products), Brooms, Mops and equipment.
MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers
N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/Numberer (manual/electronic), Trodat
LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc
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LETTER TRAYS Krost Office Products
OFFICE ERGONOMICS Rexel Office Products - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repetitive strain injury)
M MAILING TUBES CTP Stationery
OVERHEAD PROJECTION AND ACCESSORIES Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film
Excellence Accelerated Get it right first time, in less time. Fusion 1000L
Fusion 1100L
Fusion 3000L
buyers’ guide
See page 46 for contact details
PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead - various grades
Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO
P PACKAGING Merpak Envelopes - Postsafe packaging range PAPER AND BOARD CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Paper World Handmade Paper, Embossed Paper, Specialty Papers, Scented Paper Board, Paper Products Peters Papers - Rotatrim, Typek and Smart Copy Power Stationery - Powerstar RBE - Papersmart Rexel Office Products - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch, Atlantis Clutch, BU4 Clutch Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil. Power Stationery - Powerstar Rexel Office Products - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead
PENCIL SHARPENERS Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens PEN CARBON BOOKS Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books PERSONAL STATIONERY CTP Stationery - Home office and personal filing system, diaries Grafton/Star PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners
Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Unicopy & Stationers CC - for all your printing & stationery requirements PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATI KMP - For computer consumables. Ink Spot Suppliers - Suppliers of all brands of inkjet and LaserJet cartridges Kolok - Epson (inkjet, large format etc), Lexmark, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons), Pantum (Toners) Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung
43
PUNCHES AND PERFORATORS Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Power Stationery - Powerstar Rexel Office Products - Rexel
R RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat
POINT OF SALE PRINTER ROLLS PaperGeni Rotunda (Pty) Ltd. PRINTING Kolok - Epson, Lexmark (Hardware), HP Printers, Oki (Hardware) Pantum, Samsung
RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system
Working for you
Fusion 3100L
Fusion 5000L
Fusion 5100L
www.rexelsa.co.za
SOURCE PRODUCTS HERE RULERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Penflex - PENFLEX rulers
S
44
SCHOLASTIC SUPPLIES BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Rexel Office Products SCRAPBOOKING Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes D.O.S - Kobra Kolok - GEHA entry level and high-end shredders
Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board
SPIKE FILES Grip Binders
Rexel Office Products - Storage boxes Specialised Filing Systems - Filing Tidy Files - Filing solutions
T TAPES Freedom Stationery Palm Stationery Manufacturers TELECOMMUNICATIONS Nikki Distributors - Siemens office phones
STAMPS, STAMP PADS AND INKS Kemtek Imaging Systems - Distributor of Brother Stampcreator PRO Rubber Stamp & Engraving Co - Trodat, pre-inked stamps, stamp and fingerprint pads
STAPLING MACHINES AND STAPLES Freedom Stationery - Marlin Interstat Agencies - Genmes Krost Office Products Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range
STATIONERY SUNDRIES - SCHOLASTIC CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar
STENCILS Freedom Stationery
TELEX ROLLS AND TELETEX PAPER Rotunda (Pty) Ltd. THERMAL ROLLS Rotunda (Pty) Ltd. TONERS AND CARTRIDGES KMP - Computer consumables Kolok - Penguin (Inkjets and Laser toners), Epson, Lexmark, HP, Canon, Pantum (toners), OKI, Samsung PaperGeni TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems Specialised Filing Systems - Total Solution and more Tidy Files - Complete onsite and offsite filing solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering
STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - Verbatim (hard drives, USB sticks etc), HP, Sandisk
TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range
Spend 98% less time shredding*
UPGRADE TO
AUTOFEED *Max saving when using an Auto+ 500X compared to a traditional feed shredder in a similar price level.
Auto+ 60X
Auto+ 80X
Auto+ 100X | 100M
buyers’ guide
See page 46 for contact details
45
DID YOU KNOW? • The Buyers’ Guide is an affordable way to highlight your brands while simultaneously introducing up-and-coming stockists to the trade. • The Buyers’ Guide is a valuable sourcing tool to market your business and the brands that you carry. • To book space, contact Wendy on wendy@shop-sa.co.za or (011) 781 0370.
Working for you
Auto+ 200X
Auto+ 300X | 300M
Auto+ 500X | 500M
Auto+ 750X | 750M
www.rexelsa.co.za
CONTACT DETAILS HERE African Filing Systems 011 614 9445
www.africanfiling.co.za
(
015 298 8795
Box 862, Ladanna, 0704
(
021 552 9680
Box 403, Milnerton, 7435
7
086 540 6892
info@africanfiling.co.za
7
015 298 8315
infopol@koloksa.co.za
7
021 552 9681
sales@redfern.co.za
AZ Trading
Redfern Print Services - Durban
Kolok - Port Elizabeth
(
086 111 4407
www.aztradingcc.co.za
(
041 406 9900
Box 3163, North End, 6056
(
031 205 9598
dbnoffice@redfern.co.za
7
011 792 9732
sales@aztradingcc.co.za
7
041 406 9920
infope@koloksa.co.za
7
031 205 7092
www.redfern.co.za
BIC South Africa (Pty) Ltd
Redfern Print Services - Johannesburg
Kolok - Namibia
(
011 474 0181
PO BOX 43144, Industria, 2042
(
00264 (61)370500
Box 40797, Ausspannplatz, Namibia
(
011 837 4119
Box 1445, Crown Mines, 2025
7
011 474 6068
16 Maraisburg Road, Industria, 2042
7
00264 (61)370525
valne@kolok.com.na
7
011 837 8917
jhboffice@redfern.co.za
BSC Stationery Sales
Kolok - Nelspruit
Rexel Office Products
(
011 086 2900
Box 278, Brakpan, 1540
(
013 758 2233
Box 4338, White River, 1240
(
011 226 3300
www.rexelsa.co.za
7
011 420 3322
sales@treeline.co.za
7
013 758 2235
infonel@koloksa.co.za
7
011 837 2781
sales@rexelsa.co.za
CTP Stationery
Kolok - Bloemfontein
Rotunda (Pty) Ltd.
(
011 226 5600
Box 43501, Industria, 2042
(
051 433 1876
PvtBag X01, Brandhof, Bloemfontein
(
021 552 5135
Box 189, Maitland, 7404
7
011 474 9242
sales@versafile.co.za
7
051 433 2451
infobfn@koloksa.co.za
7
021 551 3070
rotunda@iafrca.com
D.O.S (Denton Office Solutions)
Royce Imaging Industries
Kolok - Botswana
(
086 000 7468
info@dosptyltd.biz
(
00267 393 2669
PvtBag B0226, Bontleng, Gaborone
(
011 792 9530
www.royceimaging.co.za
7
086 237 4614
www.dosptyltd.biz
7
00267 317 0762
clemencem@vbn.co.bw
7
011 792 9480
sales@royceimaging.co.za
Empire Toy & Stationery
Rubber Stamp & Engraving Co - Head Office
Krost Office Products
(
011 614 2243
Box 261524, Excom, 2023
(
011 626 2067
Box 75401, Gardenview, 2047
(
011 262 1400
Box 931, Wendywood, 2144
7
011 614 3075
empire@netactive.co.za
7
011 626 2912
sales@krost.co.za
7
011 262 1414
trodat@rse.co.za
Flip File
Rubber Stamp & Engraving Co - Cape Town
KZN ENVELOPES
(
021 638 3105
Box 2190, Clareinch, 7740
(
031 465 3992
P O Box 41259, Rossburgh, 4072
(
021 448 7008
Box 931, Wendywood, 2144
7
021 633 6942
ashly@flipfile.co.za
7
031 465 1669
info@kznenvelopes.co.za
7
021 448 7014
cpt@trodat.co.za
Freedom Stationery - Johannesburg
Rubber Stamp & Engraving Co - Durban
Max Frank
(
011 314 0953/4
Box 6459, Halfway House, 1685
(
011 921 1811
Box 200, Isando, 1600
(
083 377 4109
Box 931, Wendywood, 2144
7
011 314 0957
gpsales@freedomstationery.co.za
7
011 921 1569
sarah.schoeman@tigerbrands.com
7
031 266 1082
dbn@rse.co.za
Freedom Stationery - Cape Town (
021 557 9152/3
36-38 Silverstone Rd Killarney Gardens
7
021 557 9155
cptsales@freedomstationery.co.za
Freedom Stationery KZN (Head Office)
Maynards - Olympus Audio S.A / Olivetti Distributors (
0860 00 1922
South African Diaries
sales@maynards.co.za
(
021 442 2340
Box 4862, Cape Town, 8000
www.maynards.co.za
7
021 442 2341
phoneyman@sadiaries.co.za
Staedtler SA (Pty) Ltd
Merpak Envelopes
(
032 459 2820
Box 478, Mandini, 4490
(
011 719 7700
sales@merpak.co.za
(
011 579 1600
www.staedtler.co.za
7
032 459 3255
sales@freedomstationery.co.za
7
011 885 3174
www.merpak.co.za
7
011 608 3497
admin@staedtler.co.za
Freedom Stationery - East London
Specialised Filing Systems
Narayan Wholesaler
(
043 731 2422
Box 14111 West Bank 5218
(
083 444 0959
7
043 731 2421
elsales@freedomstationery.co.za
7
011 869 7243
Global Bag And Sportswear Manufactures
narayantextiles@gmail.com
(
011 477 0640
7
011 477 3528
www.specfiling.co.za
Star Stationers and Printers
New Era Office cc
(
031 305 6507
P.O Box 18586, Dalbridge, 4014
(
011 334 2013
Box 10383, Lenasia, 1821
(
031 569 1061
luke@starstat.co.za
7
031 301 6553
www.globalbags.co.za
7
011 334 7358
kuban@neweraoffice.co.za
7
031 569 1094
www.starstat.co.za
Global Envelopes
Technical Systems Engineering
Nikki - Cape Town
(
031 465 5544
info@envelopes.co.za
(
0860 006731
cpt@nikki.co.za
(
011 708 2304
Box 1532, Northriding, 2162
7
031 465 5634
www.envelopes.co.za
7
0800 204868
www.nikki.co.za
7
011 708 1799
sales@tse.co.za
Gordon’s Productions
Tidy Files
Nikki - Durban
011 943 4210
(
031 705 8713
Suite 69, PvtBag X4, Kloof, 3640
(
0860 006731
dbn@nikki.co.za
(
7
031 705 8714
jacquie@gordons.co.za
7
0800 204868
www.nikki.co.za
Topmark
Grafton/Star Paper Products 011 262 0777
(
011 262 0780
7
011 421 1300
(
Nikki - Johannesburg
www.tidyfiles.co.za
(
011 837 8045
Box 550, Bergvlei, 2012
(
0860 006731
jhb@nikki.co.za
7
011 837 7442
sales@graftonpaper.co.za
7
0800 204868
www.nikki.co.za
Tower (Division of Pyrotec) - Cape Town
Grip Binders
Nikki - Pretoria orders@tigerpaper.co.za
Hortors Stationery
info@topmarksa.com
(
021 787 9600
(
0860 006731
pta@nikki.co.za
7
021 787 9791
7
0800 204868
www.nikki.co.za
Tower (Division of Pyrotec) - Johannesburg
(
011 620 4800
Box 1020, Johannesburg, 2000
Nor Paper
7
086 612 4663
orders@hortors.co.za
(
011 011 3900
7
011 011 4099
Impala Vuwa Stationery Manufacturers
sales@nor.co.za
PvtBag X1, Capricorn Square, 7948
(
011 611 1820
59 Lepus Rd, Crown Mines, 2025
7
011 611 1834
tower@pyrotec.co.za
Tower (Division of Pyrotec) Durban
(
036 634 1535
Box 389, Ladysmith, 3370
Optiplan a division of Waltons
(
031 701 0192
Box 594, Pinetown, 3600
7
036 634 1890
impalastat@mweb.co.za
(
011 620 4000
Pencil Park, Croxley Close, Herriotdale
7
031 701 1285
tower@pyrotec.co.za
7
086 681 8256
rcurrin@gp.waltons.co.za
Tribe
Ink Spot Suppliers (
011 854 3013
7
011 852 3013
Palm Stationery info@inkspotsuppliers.co.za
Interstat Agencies - Durban
(
011 314 4746 (Jhb)
Box 6280, Halfway House, 1685
(
031 507 7051
viran@palmstat.co.za
7
021 386 4261 (Cpt)
tribe@global.co.za
7
031 507 7053
www.palmstat.co.za
Unicopy & Stationers CC
(
031 569 6550
Box 201707, Durban North, 4016
PaperGeni
7
031 569 6559
interstat@mweb.co.za
(
011 011 3900
7
011 011 4099
Interstat Agencies - Cape Town
(
031 201 8415
122 Che Guevara Road, Glenwood, 4001
info@papergeni.co.za
7
031 201 8672
sales@unicopy.co.za
www.papergeni.co.za
Versafile
(
021 551 9555
Box 36696, Chempet, 7442
Paper World
7
021 557 5456
Capetown@interstat.co.za
(
012 250 1477/8
info@paperworldsa.com.
7
012 250 0322
www.paperworldsa.com
Interstat Agencies - Port Elizabeth (
041 453 2558
Box 27693, Greenacres, 6057
Parrot Products
7
041 453 8504
pe@interstat.co.za
(
011 607 7600
debbie@parrot.co.za
7
011 615 2502
www.parrotproducts.biz
Kemtek Imaging Systems 011 624 8000
(
0866 101 185
7
Box 86173, City Deep, 2049
Penflex
labelling@kemtek.co.za
(
021 521 2400
Box 36964, Chempet, 7442
7
021 521 2402/3
info@penflex.co.za
Kemtek Imaging Systems - Cape (
021 521 9600
Box 181, Cape Town, 8000
Pentel S.A (Pty) Ltd
7
021 551 5032
brenth@kemtek.co.za
(
011 474 1427/8
Box 202, Crown Mines, 2025
7
011 474 5563
www.pentel.co.za
Kemtek Imaging Systems - KZN (
031 700 9363
Box 15685, Westmead, 3608
Peters Papers
7
031 700 9369
Sandim@kemtek.co.za
(
011 677 9000
sadlerly@peterspapers.co.za
7
011 622 6646
www.peterspapers.co.za
Kemtek Imaging Systems - PE (
041 582 5222
Box 15685, Westmead, 3608
Powerhouse Dictation
7
041 582 5224
clinth@kemtek.co.za
(
011 887 1056
info@speech.co.za
7
086 555 3833
www.speech.co.za
Kemtek Imaging Systems - PTA 012 804 1410
(
PO Box 816, Silverton, 0127
Power Stationery (
032 533 4003
Box 1305, Verulam, 4340
7
032 533 3254
powersta@netactive.co.za
012 804 4286
johlettat@kemtek.co.za
(
021 709 0190
Box 183, Steenberg, 7947
Press Products
7
021 709 0199
kmppty@iafrica.com
(
011 493 6332
marketing@pressproducts.co.za
7
011 499 1019
www.pressproducts.co.za
7
KMP
Kolok - Head Office (
011 248 0300
Box 4151, Johannesburg, 2000
Pyrotec
7
011 248 0381
infojhb@koloksa.co.za
(
021 787 9600
PvtBag X1, Capricorn Square, 7948
7
021 787 9791
tower@pyrotec.co.za
Kolok - Cape Town (
021 597 2700
Box 6385, Roggebaai, 8012
RBE Stationery Manufacturers (Pty) Limited
7
021 297 2799
infoctn@koloksa.co.za
(
011 793 7321
7
011 793 7348
Kolok - Durban
46
Redfern Print Services - Cape Town
Kolok Polokwane
(
011 226 5600
Box 43501, Industria, 2042
7
011 474 9242
sales@versafile.co.za
sales@rbe.co.za www.rbe.co.za
(
031 570 4900
Box 4206, Riverhorse Valley East, 4017
Reboni Furniture Group
7
031 569 6880
infodbn@koloksa.co.za
(
086 173 2664
www.reboni.co.za
7
086 627 7737
sales@reboni.co.za
my office magazine
(
Vol 100 - February 2016
the real stuff
The real Not stuff marketing fluff Anna-Marie Rivalland, chain store office assistant at Pentel South Africa and shop-sa board member What’s the highlight of your working career? The 67 minutes we did for Mandela Day at the Sandton Convention Centre last year If you could change one thing about your industry, what would it be? I would like to see more interaction between companies: more sports days, fun walks and maybe even a colour festival What do you like best about the office products industry? Meeting new people at trade shows and learning about other products in the market
Do you have a hobby? Yes: reading and cooking What music did you listen to in the car this morning? 94.7 Do you have any pets? Yes, a Dachshund. His name is Voete What was your first car? A CLI Jetta 2
What’s your greatest personal achievement? Giving birth to my daughter Caitlin Describe yourself in three words Outgoing, loyal, fun-loving Where did you grow up? Stilfontien in the North West Province What was your first CD? ACDC and Metallica What’s your favourite gadget? My daughter’s tablet What’s your favourite movie? Transformers What’s your favourite meal? Italian / Indian
www.myofficemagazine.co.za
my office magazine
47
punchline
Caption this! Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to competitions@ shop-sa.co.za with Punchline in the subject line
Win
The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity. • Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology that reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design is easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings • Accepts 2 x 75 micron (150 in total) pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).
WIN ME
WINNING CAPTION DECEMBER ISSUE Winning Caption: “Wow, look here, it is a tablet made of paper!” – Christa Stadler, Net-Ex (Edms) Bpk
48
my office magazine
Vol 100 - February 2016
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