SES Company profile

e Pit teams

C o m pa n y P r o f i l e

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Crowd Management Consultancy

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SIA Licensed Door Supervisor ● STEWARDS

S e S Show & Event

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‘No matter how large or small the event, we apply the same experience, technology and trained personnel to maintain and deliver a level of service second to none.’ Tony Ball, Managing Director, Show & Event Security

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and we have an established track record in providing personnel for all your needs.

We pride ourselves in supplying the correct service, meeting all current legislation and ultimately providing a safe and enjoyable event – anything from a two-man reception or regional festival to the FA Cup Final or prestigious national awards ceremony. It’s no exaggeration to say that the range of our operation is limited only by your imagination.

Show & Event Security has the experience, technology and trained personnel to maintain and deliver a service second to none, no matter what size the event. It is this commitment, and the application of traditional values, that have made the business the success it is today.

The company prides itself on quality, attention to detail and the ability to tailor our requirements to customers’ specific needs. Be assured also that our quality system complies with British Standards registration ISO 9001 UKAS Accreditation. We operate to industry standards BS14001, BS18001 and are a Government Security Industry Authorityapproved contractor.

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Introduction

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Show & Event Security is a specialist crowd management and venue management company that places public safety as paramount in every aspect of its planning. Our organisation is capable of assisting every event organiser – regardless of the scale of their requirements or the complexity of their individual operation – and our management team has more than five decades of collective experience in venue and crowd management .

Our venue management strategy involves developing an individual service to match your specific venue requirements, by creating a robust plan that can be amended as an ongoing real-time working document. This is critical when establishing a team approach towards venue and public safety.

Our vision is to to provide our customers with the most cost-efficient solution, without reducing standards of service or compromising public safety.

These principles, and constant investment, provide the platform and support to enable the company to deliver the service it is committed to, by continually improving our operating systems.

We offer a broad range of services including consultancy, project management, door supervision, static security, safety stewarding, CCTV operatives and close protection security. Our head office, incorporating our NCFE, BIIAB and City and Guildsapproved training centre, is located in Enfield, and we also have sub-branches in Peterborough, Birmingham and Wales.

Our goal is to assist you in whatever you require

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Tony Ball Managing Director, Show & Event Security

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THE SULTAN’S ELEPHANT, LONDON

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Aviva ATHLETICS Championship

Events portfolio Show and Event Security has over five decades of experience in successfully planning and delivering a diverse portfolio of events ranging from small community events to more complex events held at the UK’s largest and most prestigious venues.

Admired throughout the industry for delivering a tailored, inventive and competitive solution to each appointment; crowd management planning, safety and security underpins our friendly delivery and customer focused attitude.

Let us bring the same talented team that plans and manages the safety of over 80,000 attendees at the annual V Festival to your event…

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‘SES has more than five decades of exper Concerts n

Live 8, Hyde Park

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The Prodigy, Milton Keynes Bowl

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Take That, Wembley

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Pink, Fun House Tour

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Robbie Williams, Knebworth

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Spice Girls, O2 Arena

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Madonna, National Tour

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Sir Paul McCartney,

Royal Albert Hall

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Foo Fighters, Hyde Park

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Muse, National Tour

Chelsea FC – 2009/10 Double Winners Victory Parade

Red Bull X-Fighters

LIVE 8, HYDE PARK

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HM Queen’s 80th birthday

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british touring car championship

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erience… Let us bring that to your event.’

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2004 -2010

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Diwali is the Hindu Festival of Light and the start of the Hindu New Year. SES has ensured the safety of over 30,000 spectators at the city of Leicester’s celebrations for the last 7 years.

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BATTLE OF THE PROMS

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Held at Earls Court annually, the Brits are the pinnacle of recognition within the UK music industry, and SES has been there for eight years. The event attracts huge media interest worldwide.

窶連dmired throughout the industry for delivering a tailored, inv TAKE THAT TOUR

2012 Olympic Handover Ceremony

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HM Queen’s Golden Jubilee

Concert, Buckingham Palace

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2012 Olympic Handover Ceremony

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Team GB Olympic & Paralympic

Heroes Parade

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London Lord Mayor’s Parade

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La Machine, Liverpool

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The Sultan’s Elephant

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Chelsea FC – 2009/10 Double

Winners Victory Parade

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Mela, Leicester

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Battle Of The Proms

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UK Hall Of Fame

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New Year’s Firework

Celebration, London

Red bull AIR RACE

Sports Charlton Athletic FC

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Aviva Athletics Championship

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Red Bull X-Fighters

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Red Bull Air Race

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Peterborough United FC

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Nike 10K Run, London

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Sports Relief, various venues

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FA Cup Final, Wembley

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Tour de France,

UK Grand Depart.

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Birmingham Half Marathon

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ventive and competitive solution to each appointment...’

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HM Queen’s 80th birthday

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LA MACHINE

Brit Awards (2003-2010)

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NEW YEAR’S FIREWORK CELEBRATION, LONDON

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Celebrations

Isle of Wight FestivaL 2005-2010 10

SES has supported the Isle of White festival for the last six years. Working with the organisers to both develop and implement security, safety and crowd management plans; SES has helped improve the customer experience for those wishing to see an eclectic mix of headline acts such as P!nk, Sir Paul McCartney, Jay-Z and The Prodigy.

‘Working with the organisers to both develop and implement security, safety an

Festivals n

V Festival (1999-2010)

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Isle of Wight Festival (2005-2010)

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Hindu New Year (2004-2010)

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T4 on the Beach (2005-2010)

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Cambridge Folk Festival

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Summer Sundae music festival

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Godiva Festival

T4 ON THE BEACH

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nd crowd management plans; SES has helped improve the customer experience.’

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Held simultaneously at two different sites the V Festival attracts over 90,000 excited festival goers to its Hylands Park site. SES has worked with the festival team since 1999 to develop a safe and enjoyable environment for attendees to experience headline acts such as The Kings of Leon, Kasabian, Muse and David Guetta.

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V Festival 1999-2010

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Management profiles Tony Ball Fda MA Managing Director tony@showandevent.com

Company founder Tony Ball’s name is synonymous with quality, professionalism and an unmatched ability to solve and manage the most complex security and crowd safety issues. He holds a foundation degree in Crowd Safety Management and a Masters in Leadership, Management & Training. He sits as a member of the Policy Board at the International Centre for Crowd Management and Security Studies and is a senior lecturer for the foundation degree in Crowd Safety Management at Bucks New University. Tony is also Chairman of the BSIA (Crowd Management Section).

Richard Douglas 14

Operations Director

richard.douglas@showandevent.com

Richard has been involved in the event security industry since 1987. He has provided VIP protection and security services for top level international stars like Robbie Williams, Queen, Simply Red and Pele. He spent several years as MasterCard’s Director of Global Event Security and Executive Protection, managing business travel security and safety, and developing executive protection and event security, crisis management and business continuity programmes. He is a qualified trainer, holds a close protection operators licence and is studying towards his foundation degree in Crowd Safety Management.

Richard Bennett Fda Midlands Regional Manager richard.bennett@showandevent.com

Responsible for SES’s Peterborough office and East Midland region, Richard has a decade’s experience in the industry.

He has helped manage UK stages of the Tour de France, the Chelmsford V Festival, Bon Jovi and Elton John’s national tours and The Isle of Wight festival. He has responsibility for Leicester City Council’s Diwali celebrations, Cambridge Folk Festival, Rockingham Motor Speedway, and represents SES at Wembley Stadium as the firm’s contract manager.

He holds a foundation degree in Crowd Safety Management and an SIA licence in close protection.

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brian.mann@showandevent.com

steve.singh@showandevent.com

Brian has been at SES since it was founded. Operating at events varying in size from 100 -100,000 people, he successfully completed training in areas such as customer service, health and safety, leadership and supervision, enabling his steady progression from stewarding and security positions to a management role within the company. Brian holds an NVQ Level 5 qualification in work-based learning in higher education, a foundation degree in Crowd Safety Management, plus an SIA close protection licence.

Steve is proof that our training program works. After embarking on our training program Steve quickly rose through the ranks of Show and Event Security from event steward to operational supervisor, working on many of the UK’s large-scale events. His knowledge and commitment quickly helped him become Birmingham Operations Manager, where he now has responsibility for the early planning of events and organiser liaison. Steve also holds a foundation degree in Crowd Safety Management and has recently gained his SIA close protection licence.

Aaron Lemon

Robbie Naish Fda

aaronlemon@showandevent.com

robbienaish@showandevent.com

With more than 10 years’ experience in the event security industry, Aaron’s role as Peterborough Operations Manager is to look after Show & Event Security’s regional operational duties, manage the company’s contracts in the area and to ensure client satisfaction. His reputation is based upon recent successes as V Festival’s night manager, Pink’s tour site co-ordinator and involvement in managing Take That’s tour. Aaron holds an NVQ Level 3 qualification in close protection, Level 2 and 3 in spectator safety

Robbie has a history in the armed forces, fire and rescue service and the close protection industry, where he provided services to high profile celebrities. He has developed a robust and highly respected training team that is recognised by the industry and educational bodies as one of the leading organisations of its type. He holds Level 4 teaching qualifications plus qualifications in Conflict Management and Physical Intervention. He is also an A1 assessor and V1 Internal Verifier. He holds a foundation degree in Crowd Safety Management

London Operations Manager

Birmingham Operations Manager

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Steve Singh Fda

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Brian Mann Fda

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Training Manager

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Peterborough Operations Manager

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Range of Services Our qualified crowd managers integrate seamlessly with event organizers, concert promoters, local authorities and venue managers to plan, manage and deliver the crowd management, security and other associated aspects of the event. SES deliver an industry leading service utilising our trained and licensed personnel, assisted at larger events by carefully selected, vetted and supervised business partners.

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‘Our qualified crowd managers integrate seamlessly with event organizers, concert promoters, local authorities and venue managers’

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Safety Stewards

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SES’s licensed door supervisors have all undertaken and surpassed the SIA’s training standards for door supervision prior to a substantial vetting procedure and issuance of the appropriate license. The combination of door supervision, customer service and spectator safety training ensures that clients receive staff that can communicate effectively with customers, diffuse potential conflict situations and add to the customers positive event experience.

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▼ SIA-Licensed Door Supervisors

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Our safety stewards play a key role in the running of many events, be it sporting, musical or any other. Adopting a variety of roles from front of house customer service functions, staffing turnstiles/entrances and managing traffic to general backstage duties and emergency evacuation assistance our trained stewards are often your customers first and last point of contact.

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▲ Management Teams Show and Event Security’s team of qualified crowd managers take responsibility for the overall security and crowd safety planning of your event. We take the stress out of crowd management planning by working as part of your event team to determine staffing levels, liaise with the emergency services and local authorities and overseeing every aspect of the security and crowd safety management plans.

Our experienced team hold relevant qualifications in the field, including vocational foundation degrees, giving you the peace of mind that there really is no one better placed to accommodate your requests and needs.

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‘We are confident that our operational expertise enables us to supply a complete crowd management package, no matter what the expected capacity’

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safety management consultancy for events around the world, working as part of your event team to provide you with a security, safety and crowd management plan that satisfies both current legislation and your requirements.

Why not combine our consultancy service with our management teams to supervise locally sourced security personnel on your international assignments?

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SES are confident that our operational expertise enables us to supply a complete crowd management package, no matter what the expected capacity. We have assisted many clients with the provision of crowd management strategies for events from 100 to 150,000 attendees, held at a variety of sites such as public highways, temporary greenfield sites and purpose built stadia.

Not limited to the UK, SES provides crowd

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▲ Crowd Management Consultancy

â–ź Front of Stage Pit Teams Show & Event Security provides front of stage pit barrier teams to any type of event ranging from huge sell-out concerts to intimate gigs. Our pit teams are fully trained and extremely experienced in their field of expertise.

They maintain a professional standard whilst ensuring a safe, enjoyable experience for event goers and performers alike. The SES pit team has gained vast experience at some of the biggest and highly-attended outdoor music events in recent years. Their main objectives on site are to:

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Monitor the audience: l Density. l for signs of distress. l for crowd surges. l for crowd collapse. l for inappropriate behaviour. l for crowd surfing and implement the event/venue policy.

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and assist members of the public with medical difficulties. l escort customers safely from the ‘pit’ area.

Maintain a safe working environment at the front of the stage.

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‘Our professional, fully-trained pit teams ensure a safe, enjoyable experience for event-goers and performers alike’

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▲ Response Teams Show and Event Security’s response teams are formed from highly experienced SIA qualified staff that has gained extensive operational experience at a wide variety of events. Trained in both conflict management and physical intervention they have the ability to manage diverse situations and deal with potential confrontational incidents to the safest practicable outcome.

A video camera operator accompanies response teams during deployment. The video camera operator is instructed to avoid involvement in the incident and to record the incident from the teams’ arrival to incident resolution. The camera footage may be used as evidence if required and the operators’ presence has proven to reduce the probability of conflict at the point of intervention.

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Show and Event Security control room personnel fulfill significant roles within the event infrastructure. Liaising with security personnel, management and supervisory team and the emergency liaison team (police, fire and rescue service, first aid and key event personnel) they are a vital to the successful operation at larger events.

Our control personnel are excellent communicators and as you would expect are trained to the highest standards.

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Control Room

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SES’s CCTV operatives are some of the most invisible, yet essential, members of the Show & Event Security team. Through their constant monitoring of your event’s closed-circuit video feeds, they are able to communicate quickly with other on-site security personnel, enabling potential security or safety issues to be identified early and/or for incidents to be responded to instantly and appropriately.

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CCTV Operatives

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Close Protection Security

Show & Event Security excels in this area.

We provide a close protection service that is not only highly professional but also discreet.

Our close protection officers have a wealth of experience gained on worldwide assignments, and are some of the more highly trained and qualified members of SES staff. With NVQ qualifications in Close Protection and Spectator Safety, plus Security Supervision, our staff carry out a full threat and risk assessment so we can deliver the right level of protective security, whilst ensuring that the balance between physical deterrent and unobtrusiveness is maintained.

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SIA-Licensed Manned Guarding

SES have a competitive advantage over other manned guarding/security providers in that we have a pool of trained, licensed and vetted security officers to cater for all of our clients’ requirements. The company is able to offer an exemplary level of service, by utilising resources from not only its head office in Enfield but also regional bases in Swansea, Peterborough, Birmingham and Luton.

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Traffic Management

Our traffic management staff do so much more than direct traffic to the required area.

They monitor vehicle access; manage accreditation systems to ensure vehicles are directed to relevant controlled areas; use correct vehicle movement signals to ensure safety standards and relevant legislation is met; ensure that emergency vehicle access is maintained throughout the event and (most importantly) are trained to be nothing less than courteous throughout.

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When artists and VIP’s arrive at an event and see the SES team they know that they can relax in the knowledge that we have done whatever we can to ensure their safety and security. Our VIP and backstage team is highly skilled and experienced in the protection of countless world class performing artists, celebrities and sporting legends, You can rest assured that SES’s focus is your security.

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▲ VIP/Backstage

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Venues portfolio

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Show and Event Security work strategically with venue management teams to manage the stewarding, security and crowd management at UK venues ranging in size from small clubs, University student unions, theatres, arenas and sporting facilities to major stadium facilities.

Our focus on customer service combined with our wide range of event experience enable our venue partners to confidently host a varied events programme, whilst safe in the knowledge that Show and Events fully trained and licensed personnel are working with them to provide a safe, secure and customer friendly environment.

Electric Ballroom

Union Chapel

Situated in Camden, North London the Electric Ballroom has hosted talent such as Oasis, U2, The Clash and the Red Hot Chilli Peppers for over 71 years. SES regularly provide backstage and front of stage barrier staff at gigs showcasing the next generation of super groups.

Located in Islington, North London the Union Chapel is a working church, an award-winning venue and a centre for the homeless and in crisis in London. SES provide security and safety personnel at concerts held at this, one of Islington’s most important buildings.

Cambridge, Coventry & Bath Universities Show and Event Security provides security to the University of Bath and Coventry University student unions during ‘fresher’s week’, plus security and safety staff to Cambridge University formal events.

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SES are the preferred backstage security company for the O2 Arena and have been closely involved in all aspects of artist security at the venue for around 18 months. SES work closely with the venue management team to ensure seemless hosting of some of the UK’s biggest events, ranging from world-class music concerts to sporting occasions.

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O2 Arena

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Alexandra Palace

Since 2003, Show & Event Security have provided security staff subject to specific requirements to many awards and music events taking place at the Royal Albert Hall. More recently they have provided security guards directly to assist with the duties on the full-time security rota.

SES have worked at north London’s Alexandra Palace for many years. Used for exhibitions, conferences and largescale music events, some of the truly world class acts to perform there include Jay-Z, Led Zeppelin, Morrissey, Nick Cave and The Who.

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SES have worked at this venue since 2005, while Midlands manager Richard Bennett has been involved in it for more than 16 years. The Corn Exchange has an 1800+ capacity and is an essential stop on most bands’ national tours.

Royal Albert Hall

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Cambridge Corn Exchange

Barbican Centre

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Show and Event Security have provided security personnel to the Barbican Centre, the largest performing arts centre in Europe, since 2004. This has included fulfilling various requirements ranging from front of house safety staff and security to backstage security.

Somerset House

NEC

NIA

SES has been the preferred supplier of public event security and stewarding personnel at London’s historic Somerset House since 2003, ensuring the safety of thousands of attendees at such events as the Summer Concert Series, Summer Screen and Winter Ice Rink events.

Show & Event Security started working at Birmingham’s National Exhibition Centre in 2008 and have supplied security to the UK’s largest exhibition centre ever since. The NEC, combined with the LG Arena (see right), attracts more than five million visitors every year.

Show & Event Security have provided backstage and dressing room security for specific events at the National Indoor Arena (NIA) since 2008. The Birmingham venue has most recently hosted top music acts like Elton John, Coldplay and Katherine Jenkins.

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Our Midlands office is in its third season working at the home of League One football team Peterborough United.

Show & Event Security supply numerous members of staff to London Road, from stewards to supervisors, and response teams for category C games.

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London Road

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Wembley Stadium

Show & Event Security have supplied backstage security at the LG Arena since 2008. Located on the NEC site in Birmingham, the venue has a capacity of 11,000 spectators and has recently hosted top acts like Miley Cyrus, Deep Purple, UB40 and Backstreet Boys.

Show & Event Security have worked at this Midlands race circuit since 2007, supplying a wide variety of services, ranging from safety officers and supervisors to response teams and stewards, for events such as the British Touring Car Championship.

SES provide front of house personnel at Wembley, and backstage security for all the venue’s shows in the three years since its reopening in 2007 – shows by A-list acts such as Madonna and the Foo Fighters. The stadium is also the official home of the England football team.

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Rockingham Circuit

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LG Arena

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‘SES provide a ground breaking training package designed to meet and surpass all known externally set standards’ Robbie Naish, Training Manager, Show & Event Security

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Ground-breaking training

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The Show & Event Security training portfolio is a groundbreaking training package designed to meet and surpass all known externally set standards and criteria. In doing so, it provides a flexible approach to client-specific training, allowing the integration of new, perhaps unique, modules without compromising the underpinning minimum National Standards.

The company’s training division provides training to comply with the standards set by the regulating bodies, including NCFE, BIIAB, EDEXCEL, NVQ, and Buckinghamshire New University.

All of our trainers have an approved teaching qualification, including the A1 assessor award, as well as, most significantly, operational management experience. By having first hand experience of dealing with crowds at events ranging from 100 people to 130,000 people they are able to teach “from the heart” and draw on realistic experiences.

The material is designed to meet the needs of varying degrees of responsibility, from basic stewarding duties through to event management. The modular approach adopted means complete flexibility in course design allowing specific modules to be extracted from particular courses and assembled together to form a tailor made training package as individual as a client’s unique requirements. Contact us and let us take care of your training needs.

Robbie Naish, Training Manager courses we deliver include: l nvq Level 2 in Spectator Safety l nvq Level 3 in Spectator Safety

(Supervisor course) l btec Level 3 Certificate in Close

Protection Operations l foundation Degree in Crowd Safety

Management l sia Door Supervisors course l front of stage pit safety

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fire marshalling emergency aid event control room operation understanding risk assessment understanding contingency planning conflict management control and restraint drug recognition and awareness health and safety awareness

It is the aim of Show & Event Security to: 1. Design and deliver material that fully meets individual requirements.

2. Ensure all students are equipped with the proper knowledge and understanding of the subject matter.

3. Do so in a manner that is professional, thorough and enjoyable, as one would expect from an industry leader.

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‘Our training is designed to meet the needs of varying degrees of responsibility, from basic duties through to event management’

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Bespoke courses All personnel NVQ Level 2 Customer Service

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Duration: 12 weeks. This course provides an introduction to customer service. You never have a second chance to make a first impression with a customer. Customer service is all about getting it right first time and understanding what our customers really want and not to assume we know. Building a good rapport with customers helps Show & Event staff build confidence for the customer and hopefully an increase in sales or business and a personal sense of achievement for us all.

The course teaches: l Handling difficult customers l What is customer service? l Assertiveness techniques l Different communication l Structure communication vehicles with customer(s) l Self assessments l Dealing with difficult l Q and A to get results situations l How to build rapport with l Body language a customer l Self assessment of l How to meet customer personal style expectations every time l Assessment The course is an internally assessed and externally moderated portfolio.

Stewards NVQ Level 2 Spectator Safety Duration: Three months. Classroom based, followed by workplace observations. Certification through NCFE The course teaches: l Roles and responsibilities of l Principles of spectator control l Handling conflict at events an event steward l Health and safety for event l Promoting equal opportunities l Personal safety in a workplace stewards

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The course teaches: l

intervention l Staff benefit from the credibility and expertise of BIIAB, the leading awarding body in licensed retail and Maybo, the leading conflict management specialist.

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How to increase your skills and strategies for dealing with hands-on situations l How to reduce risk through better understanding of the use of force and the

implications of physical

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Show & Event Security has long recognised the need for staff performing higher risk roles, such as that of door supervision, to be taught safer methods of physical intervention, which would help reduce use of high-risk techniques, and improve staff and customer safety.

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All personnel BIIAB Accredited Maybo Physical Intervention

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for resolving conflict l Good practice to follow after conflict situations l Use of painless standing, holding and escorting techniques, including non restrictive and restrictive skills l Good practice to follow after physical interventions

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Recognition, assessment and reduction of risk in conflict situations l How to communicate effectively in emotive situations and de-escalate conflict l How to develop and use problem solving strategies

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The course teaches:

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Duration: Four days. This mandatory course takes our staff through everything they need to know about the roles and responsibilities of a door supervisor, as well as how to deal with difficult and sometimes even violent situations. Staff are trained to recognize aggression, or when situations are becoming potentially dangerous; and are equipped with the skills needed to calm things down before they escalate.

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Security BIIAB Level 2 Award in Door Supervision

Bespoke courses Supervisor NVQ Level 3 Spectator Safety Duration: Event supervisory skills and management competencies are covered in 150 hours of guided learning. To gain the optimum benefit from this course, students are encouraged to attend on a residential basis.

It provides students with training that meets and surpasses the mandatory elements within NCFE NVQ (Spectator Safety) Level 3 as well as introducing them to event-style issues and problem solving situations.

The course teaches: l

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Health and Safety at Work and individual responsibilities Other legislative requirements Planning and the deployment of resources Equipment Event set-up On-site liaison (including emergency services liaison) Customer service Queuing and ticketing systems

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Communication and use of radios Flow rates and situation reporting (“sit reps”) Emergencies and evacuations Prioritising Crowd psychology Risk assessment Briefings, de-briefings and reporting Managing staff and

team building Team working

Close Protection Operations BTEC Level 3 Award Duration: Three months. Classroom based, followed by workplace observations. Certification through NCFE The course teaches: l Skills and teamwork in close l Assessment, planning and protection route selection l Legislation, communication l Surveillance, reconnaissance, and conflict management incidents and dilemmas skills in close protection

‘Having experience of d people we are able to t

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dealing with crowds at events ranging from 100 to 130,000 teach “from the heart” and draw on realistic experiences’.

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Bespoke courses Management Fda Training All of the company’s managers have either completed or are currently studying for a Foundation Degree in Crowd Safety Management.

The Foundation Degree has been designed by experts in the fields of crowd safety and the course is run at Buckinghamshire New University over a two-year period.

The Foundation Degree covers many subjects including: l

The roles of the safety steward l Personal and professional development l Crowd and safety by design l Law and legislation

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Marketing budgets and company development Motivation and team development Site surveys Security reports Crowd management plans

Front of Stage Pit Safety Training Duration: One day; Show & Event Security take customer safety very seriously, this mean training all of our staff in Front of Stage Pit Safety.

The aim of this course is to equip our staff that wish to work as Front Of Stage Pit Team members with the skills and knowledge necessary to ensure their personal safety and provide maximum standards of safety for members of the public. This course is certified by Bucks New University.

The course teaches: l

The history of the front of stage barrier l Reasons for having a front of stage barrier l Different types of barriers and their layouts l Moshing and crowd surfing

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Roles and responsibilities of the Pit team l Dealing with incidents and emergencies l Physical Techniques for rescuing people from the crowd

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The Centre for Crowd Management and Security Studies has the knowledge generated by the Centre’s groundbreaking work on projects in the UK and overseas has been utilised to improve safety at a wide range of events.

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Training standards explained

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Maybo is the UK’s leading consultancy in workplace violence and conflict resolution. Established in 1996 Maybo provides practical and effective conflict management expertise, which can include low risk physical intervention.

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Contact us

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Edexcel, a Pearson company, is the UK’s largest awarding body offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally.

TRAINING

The British Institute of Innkeeping Awarding Body (BIIAB) is the wholly owned awarding body of the British Institute of Innkeeping, a professional association for the licensed retail sector.

Let Show & Event take care of all your training needs, Show & Event Security Email: robbienaish@showandevent.com

Telephone: 0208-804-5058

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by contacting: Robbie Naish, Training Manager,

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Event Uniform

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We believe the appearance portrayed by staff working for the company is critical in providing a professional approach towards the service we give our clients.

Our uniform represents a statement that we are different to all other companies, which is why our style has been developed.

All staff are provided with Company uniform, providing clear identification as to their specific role. Depending on the event, weather, venue and clients specific request the style of uniform will vary, any one of the following options are available.

Jeans and trainers are strictly forbidden.

SES issued Identity card

▼ steward

Reversible Bomber jacket

Hi Visibility Shower proof

Steward polo shirt with clear reverse ID for the public

Black tailored trousers with black polished shoes (ladies may wear black knee length skirt).

‘Our appearance is critical in providing a professional service to our clients’

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contact

www.sia.homeoffice.gov.

Or contact SES for any help or guidance 02088045058

RECRUITMENT

SIA door supervisor polo shirt Issue SIA Identity card Reversible Bomber jacket Hi Visibility Shower proof coat

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▼ sIA DOOR SUPERVISOR

a set of operational and performance standards for suppliers of private security services. Those organisations that meet these standards are awarded Approved Contractor status. This accreditation provides purchasers of private security services with independent proof of a contractor’s commitment to quality. Security suppliers must meet 89 different performance indicators which are based upon widely recognised business improvement models (including ISO9001:2000 and European Foundation for Quality Management Excellence Model). .As such, the ACS stands out as having good practice criteria.

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‘We aim to create the UK’s highest standard of crowd management services’

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Show and event are proud to confirm that we are approved SIA contractors. We hold SIA approved contractor status for the provision of Door Supervision and Security Guarding services. The Security Industry Authority is the organisation responsible for regulating the private security industry. SIA is an independent body reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001.

Their mission is to regulate the private security industry effectively; to reduce criminality, raise standards and recognise quality service in Great Britain. SIA’s Approved Contractor Scheme introduced

COMPANY PROFILE

SIA approved: Quality assured

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▼ EVENT SUPERVISOR 1. Supervisor polo shirt 2. Issue SIA Identity card 3. Supervisor jacket 4. Hi Visibility supervisor waterproof

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▼ SES MANAGEMENT 1. Supervisor polo shirt 2. Issue SIA Identity card 3. Supervisor jacket 4. Hi Visibility supervisor waterproof

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COMPANY PROFILE

Hospitality

1. White shirt & black trousers 2. Issue SIA Identity card 3. VIP Hospitality uniform 1

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1. Supervisor polo shirt 2. Issue SIA Identity card 3. Supervisor jacket 4. Hi Visibility supervisor waterproof

▲SES assessor 1. White shirt & black trousers 2. Issue SIA Identity card 3. VIP Hospitality uniform

RECRUITMENT

▼ SPORTS?

contact

Professional Conduct Our professional image is supported by our commitment to also ensure the professional conduct of our staff. Our induction training and continual assessment not only informs the staff of our company what our policies are but also monitors the standards they are expected to maintain. For example... l

It is against company policy for Show & Event Security staff to solicit from any artist, client, promoter, venue or members of their staff, photographs, autographs, tickets or passes.

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It is against company policy to bring non-company personnel to work without prior consent.

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To maintain our professional standards, all staff are requested to arrive for work 15 minutes prior to their call time.

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When representing the company our staff are requested to maintain a high professional standard towards their work and appearance at all times.

Equal opportunities policy From the very beginning we have recognised that discrimination is unacceptable and have adopted a formal equal opportunities policy. Our policy has been reviewed to ensure that we continue to meet the guidelines set by the current Equality Act (2010) and is implemented in accordance with all appropriate statutory requirements and relevant codes of practice.

Breaches of the policy may lead to disciplinary action. The aim of the policy is to ensure no job applicant or employee is discriminated against, either directly or indirectly, in recruitment or employment on the grounds of age, race, colour, nationality, ethnic origin, religion, political opinion, sex, marital/civil partnership status, pregnancy and maternity, disability, sexual orientation or gender reassignment. As part of our commitment we will ensure that the policy is circulated to any external persons responsible for our recruitment. A copy of the policy will be made available for all contractors, employees and applicants for employment.

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‘Show & Event Security will meet and, whenever possible, exceed the expectations of our clients’

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The adherence to the above standards by all members of our staff and the continual training and updating of their skills to enable them to provide a top-quality service.

The continuous review and improvement of our quality system, and the training of all staff in quality awareness.

We are proud to boast a team of qualified assessors, dedicated to our continuous training and assessment programme. This not only meets the needs of the NVQ qualifications that we train our personnel towards but also serves to provide tight quality control measures when monitoring the performance and progress of our staff.

RECRUITMENT

Assessors

STANDARDS

TRAINING

Overall management of our documented quality system to comply with BS EN ISO 9001, BS7858, BS9760 and relevant SIA codes of practice, as well as all relevant codes of practice and guidelines relating to sporting and stadium events as defined by the Green Guide (and as laid down in BS 8406).

VENUES

Show & Event Security are committed to achieving total customer satisfaction. To succeed in this mission we maintain a comprehensive and practical quality system which will meet and whenever possible exceed the expectations of our clients by getting it right first time, every time. This is achieved and monitored by our appointing of a dedicated Quality Control Manager and through the senior management’s attention to the following key areas:

SERVICES

Maintaining quality of service

MANAGEMENT

Our mission is to be regarded by all our clients as an organisation that always delivers excellence. We are an SIA-Approved Contractor (ACS), assessed to British Standard EN ISO 9001, and all of our company and operational procedures meet with the requirements of BS 7858, 8406 and 7960. Show & Event Security also meets relevant SIA and BSIA codes of practice for event leisure requirements, with due regard to all relevant codes of practice and guidelines relating to sporting and stadium events (as defined by the Guide to Safety at Sports Grounds [Green Guide].) To continue achieving the SIA ACS Standard we must prove annually to an independent assessor that we have met the Government’s strictly defined standards.

EVENTS

Our mission

COMPANY PROFILE

Quality Standards

contact

The Standards Explained

The BSIA is our industry’s trade association, its members being responsible for more than 70% of UK security products, services, distribution, manufacture and installation of security equipment, security guarding and consultancy.

The Security Industry Authority is responsible for regulating the private security industry effectively; to reduce criminality, raise standards and recognise quality service in Great Britain.

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H E A LT H & S A F E T Y C E R T I F I C AT E D FIRM

ISO 14001 is the global standard for Environmental Management Systems.

The standard provides the framework for businesses to demonstrate their commitment to environmental responsibility.

ACS’s reputation for excellence is maintained by an Impartiality Committee, appointed to monitor all aspects of business activity. Commitee members have many years of experience.

For more information

This British Standard accreditation provides reassurance that a company meets certain management quality standards, and that it is ISO 9001: 2008 (Quality) certified. Show & Event Security is proud to meet this quality standard.

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SES Head Office 020-8804-5058

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COMPANY PROFILE

EVENTS

‘Adherence to these standards enables SES to deliver a top quality service’.

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Recruitment

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‘with more than 800 event and security personnel, we take particular care in the recruitment of all employees’

MANAGEMENT

travelling to and from work. This approach is reflected in our advertising for new applicants.

EVENTS

Show & Event Security employ more than 800 event and security personnel. We take particular care in the recruitment of all employees as we believe it is crucial to providing the level of service our clients require. We have adequate supervisory staff to ensure that, where necessary, all events have a supervisor on site to ensure the smooth running of the event. We recruit locally wherever possible to minimise the time, expense and effort taken by our staff in

COMPANY PROFILE

Employment Policy

In applying to join Show & Event Security each individual must complete a comprehensive application form. All applicants must: l

Be able to work as part of a team.

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Possess the ability to communicate effectively, both orally and in writing, with people at all levels, and with diplomacy and tact.

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Be able to use their own initiative and work unsupervised when necessary.

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Above all, meet our clients’ requirements and demonstrate flexibility in

attitude and approach to their work as and when client needs change.

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Be willing and able to work night and weekend shifts.

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In completing their individual application forms, prospective employees are required to sign a declaration specifying their understanding and consent that:

Show & Event Security will undertake a higher level of screening (BS 7858) where the position they are applying for involves the undertaking of security duties.

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Show & Event Security will request a medical examination if they deem it necessary.

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The applicant certifies that the information provided in their application form is true.

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Any misrepresentation of the facts may result in their immediate dismissal.

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All event personnel are screened to BS 8406, Event Services and Crowd Safety Services Code of Practice.

RECRUITMENT contact

Each applicant attends a presentation providing information on the job specification and company profile. After this, if the applicant is confident they can meet the required standards, they will be invited to an interview with a member of the management team and then have their application vetted. Staff commence their initial involvement with the company based on a telephone reference vetting procedure and a closely monitored probationary period.

Those staff working on more sensitive security duties or with children will undertake an enhanced CRB check and undergo further vigorous checks regarding their 10-year history.

Only once all the reference requests have received a satisfactory response and the probationary period has been completed will a formal contract be offered.

STANDARDS

Show & Event Security will undertake vetting and verification of their work history.

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Health & Safety Show & Event Security treat health and safety with the utmost respect and regard the promotion of safety and hygiene within its business activities as an essential part of the company’s responsibilities.

We utilise the services of C&L Partners to provide a tightly monitored audit system specifically for Show & Event Security’s health and safety matters. This system includes a yearly inspection of both the office premises and procedures carried out at event sites. The inspection is clearly documented and readily available to any client should they wish to view the contents. Furthermore, C&L Partners ensure that all management and senior event operatives are trained in health and safety matters and that the company stays ahead of any relevant legislative changes.

General policy 60

1.01 The company recognises that its activities relate to, or are carried out at, office and/or sites where hazards may exist and it is, therefore, its policy to so conduct its activities that the health and safety of its employees and others who may be affected by such activities are ensured so far as is reasonably practicable.

1.02 The company policy is embodied in the following six objectives: 1. To set and maintain appropriate standards for health and safety as they relate to employees and

others affected by the company’s activities.

2. To maintain these standards by following statutory requirements established company and

national practices and, where and when appropriate, to review and improve these practices on a

continuing basis.

3. To ensure that all employees and others affected by the company’s activities are informed of

these standards by effective training and communication.

4. To ensure that all employees understand their responsibilities and discharge them with

reasonable care.

5. To encourage the participation of employees in accident prevention and the promotion of

effective joint consultation in health and safety matters, and to see that suitable arrangements

exist within the company to further such joint consultation.

6. To co-operate with the appropriate local and national authorities in matters relating to the

health and safety of employees and the company and, where reasonably practicable,

of others who may be affected by the Company’s activities.

1.03 The policy will be subject to review and revision as necessary and any changes will be brought to the notice of employees of the company as soon as reasonably practicable after they have been made.

COMPANY PROFILE EVENTS MANAGEMENT SERVICES TRAINING

1.04 The overall implementation of the Company Policy is the responsibility of the Managing Director of the Company. The MD will in turn expressly delegate the day to day implementation of matters relating to health and safety outlined in the six objectives of 1.02 via the Company Managers to the designated staff who will carry out their duties in accordance with the health and safety organisation outlined in the chart forming part of this statement. Each employee should note that he or she has a statutory duty to cooperate with others in the fulfillment of their duties under the Health and Safety at Work Act.

VENUES

Responsibilities and organisations

STANDARDS

Tony Ball, Managing Director, Show & Event Security

contact

Company Insurance Broker: Oval Insurance Broking Ltd, incorporating Torribles Special Risks Address: Temple Circus House, Temple Way, Bristol, BS1 6HG Contact: Alexandra McVittie Contact: 0117 300 6111; alex.mcvittie@torribles.co.uk Policy no. JK691160 Details: Full employee/public liability Amount: ÂŁ10,000,000 per claim

RECRUITMENT

Insurance details

Contact Details Birmingham Office 0121 558749

birminghamoffice@showandevent.com

Show & Event Security Smethwick Enterprise Centre Unit 902 b Rolfe Street Smethwick West Midlands B66 2AR

Peterborough Office 01733 576222

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peterboroughoffice@showandevent.com

Show & Event Security 92 Papyrus Road Werrington Peterborough PE4 5BH

Wales Office 01792 458160

Head Office 020 8804 5058

headoffice@showandevent.com

headoffice@showandevent.com

Show & Event Security Unit 6 Acorn Business Centre 250 Carmarthen Road Swansea SA1 1HG

Show & Event Security Unit 1 Sovereign Business Centre Stockingswater Lane Enfield Middlesex EN3 7JX

COMPANY PROFILE

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VIP/Backstage

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Close Protection Security

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CCTV

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Control Room

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Security Response Teams

w w w. s h o w a n d e v e n t . c o m

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Front of Stage