CCTV Image issue 34 by Chris Sparks

OFFICIAL PUBLICATION OF THE C CTV USER GROUP August 2009

www.cctvusergroup.com

ANPR serves up suspects And Hackney gets results

CCTV surveillance in pubs and clubs A good idea that will help licensees and the police curb bad behaviour or an expensive way to kill the mood?

DVRs v NVRs: a debate Is IP CCTV over-rated or taking over the world? Companies sound off

Also in this issue • News: Camera numbers fall by one million, RIPA being abused • Kent push ANPR boundaries • Interview: Ian Hall, Perpetuity Consulting • And more...

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Table of Contents

CCTVImage

August 2009

Editor-in-Chief: Peter Fry CCTV User Group Tel. +44(0)1992-442840 Fax +44(0)1992-471053 peter@cctvusergroup.com To join the CCTV User Group, please contact the Group on the number above. Editor: Tom Reeve Tel. +44(0)20-8255 5007 editor@cctvimage.com Please email press releases and articles to the editor or mail them to: CCTV Image, PO Box 795A, Surbiton, KT5 8YB United Kingdom Managing Director: Peter Mawson Tel. +44(0)1543-250456 Mob. +44(0)7841-693979 peter.mawson@cctvmedia.co.uk Key accounts: Jack Lunn jack.lunn@cctvmedia.co.uk Tel. 07912-479916 Sales consultant: Nick Sutton nick.sutton@cctvmedia.co.uk Tel. +44(0)1543-250456 Administration manager: Melanie Humphreys melanie.humphreys@cctvmedia.co.uk Administration assistant: Louise Reardon louise.reardon@cctvmedia.co.uk For a copy of our media pack, please contact the administrator. Administrative correspondence: CCTV Media Ltd PO Box 5231 Lichﬁeld WS14 4EB United Kingdom CCTV Image is published six times a year on behalf of the CCTV User Group by CCTV Media Ltd. Members of the CCTV User Group receive it free of charge. Subscriptions: If you don’t receive a regular copy of CCTV Image, you can subscribe by sending a cheque made payable to “CCTV Media Ltd” to the administrative ofﬁce listed above. Annual subscription rates: UK – £25 Europe – £35 Rest of world – £45 The CCTV User Group does not endorse any product or service advertised or mentioned in this publication. While every effort is made to ensure the accuracy of the content, neither the CCTV User Group nor CCTV Media Ltd can be held liable for mis-statements or inaccuracies contained herein.

No. 34

Welcome & News by Peter Fry . . . . . . . . . . . . . . . . . . . . . . 5 News . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Rooms with a View Hackney . . . . . . . . . . . . . . . . . . . . . . . . 10

10 The London Borough of Hackney employs automatic number plate recognition, coupled with the skilful use of CCTV, to great effect in its ﬁght against crime

Interview Ian Hall . . . . . . . . . . . . . . . . . . . . . . . . 28

Features CCTV in Pubs . . . . . . . . . . . . . . . . . . . 17 NVR v DVR debate . . . . . . . . . . . . . . . 21

17 There are many arguments for and against the use of CCTV in pubs. Is it neceessary to keep public order or a privacy violation?

Controlware response to our interview with Mike Newton . . . . 24 Kent Police ANPR . . . . . . . . . . . . . . . . 30

Columns CCTV Research: Martin Gill . . . . . . . 32 Talking Shop: Colin Greene . . . . . . . . 34

28 Head of consultancy, Perpetuity Group, Ian Hall, believes that it’s people and training that make a good security system – not technology

Technology PKN ORLEN . . . . . . . . . . . . . . . . . . . . 37

Industry news . . . . . . . . . . . . . . . . . . . 41 Directory of companies . . . . . . . . . . . . 45 37 PKN Orlen is one of Europe’s largest reﬁners of crude oil, employing more than 20,000 people; and tight security is a top priority

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| Welcome and News

Welcome and News The National CCTV Strategy and other news

Peter Fry, Director, CCTV User Group At the April User Group Conference DCC Graeme Gerrard explained that one of the reasons for the slow progress made in developing and implementing the National CCTV Strategy had been the number of changes in Home Secretary throughout the period, and of course since then there has been yet another! And that will probably not be the end with an inevitable General Election within the year, and possibly much sooner with potentially, according to current opinion polls, not only a change of Home Secretary but a change of the Government itself. So what are the potential implications? The presentation at the conference from James Brokenshire MP and Shadow for Crime Reduction, featured in the last issue of the magazine, gave us a glimpse as to the Conservative current thinking, which was one of support to the National Strategy including the analysis and recommendations, but there was still a question as to how the implantation process will move forward and what the timetable will be. He said that “in a recent debate, when he pressed the Government on timescale, the response was they wanted to establish a National CCTV Oversight Body but, as the minister said, although we have a strategy we don’t have a national body to act as a delivery mechanism by which practice can be changed. Again there is a question of how we will move this forward.” He went on to say “We must ensure that we get the best out of the CCTV systems that we have today and those that will be developed in the future, because it is for the benefit of our communities and their safety that we will do it but we will do it only with their support.” I would personally add that it will also only be achieved with the active support of those who manage and own the CCTV systems, and those experts who independently advise users on the use and installation of CCTV, and my personal fear is that without involvement in the Strategy process, there will be no ownership of the end results, and no commitment to the implementation. All these issues came to the fore at an educational day I attended at Tavcom Training, which sheds some light on the above questions. Issue sponsor

Education day

Originally intending to attend as an invited delegate, a phone call I received whilst driving down, put me in the position of one of the speakers! I was told Garry Parkins of the Strategy team would be unable to speak as there was an urgent meeting with Government ministers who wanted to get a Government bill regarding the National Body into the statute books before any election. So at the last minute I was asked to update delegates on the Strategy, in his place. About 40 independent CCTV consultants attended, and on the basis of know your audience, I asked how many had any involvement with the strategy development? Not one! I asked how many were members of the BSIA? Not one! I asked if the BSIA represented them? Not one! Was their organisation, the Association of Security Consultants, involved? No, it is legally formed as a Limited company like the User Group, which we have been told is a commercial company which could achieve some unspecified commercial advantage! So the consultants were horrified to hear, as we had recently learnt, that the BSIA representatives to several of the programme board meetings were representatives of one of the major CCTV companies in the UK, who had apparently given assurances they would not take any commercial advantage! I do stress, we do not doubt in the slightest the professional integrity of those who represented the BSIA, they are in fact valued members of the CCTV User Group, but it must question why end user organisations, and specialist CCTV consultants could not have been included subject to similar assurances. Many readers will be aware that several of the leading independent CCTV consultants in the CCTV User Group expressed their concern about the HOSDB proposals for a replacement of Rotakin in an open letter to the HOSDB in the last issue. Things have moved on, and a few consultants and I met with Dr Neil Cohen and his colleagues recently to discuss our concerns. We greatly appreciated the speed with which he set this meeting up and willingness to discuss the concerns. At the meeting Neil agreed to a test of his proposals using a recently upgraded CCTV system and this is liable to be conducted in August. However at the educational day, Tavcom introduced delegates to NORMAN (National Operational Requirements Mann-equin) following its successful launch at IFSEC. August 2009

NORMAN test chart In appearance it looks more like ‘son of Rotakin’ (pictured), with the familiar resolution charts, but also displaying a human face and a car number plate, but far more easily transported, folding into its own suitcase, A test of this has also already been arranged in conjunction with Neil and his colleagues at HOSDB and will include NPIA and several CCTV experts which, by the time you read this, will already have been undertaken. However, my personal assessment of the reaction to this, from many of the independent consultants present, left me in no doubt as to which most

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Welcome and News considered met their needs most closely for the testing of professional and semi-professional systems, with ‘NORMAN’ appearing a strong favourite by the CCTV industry. We will keep you posted as to how this progresses in the next issue.

Strategy

So where does all this leave the National CCTV Strategy? Frankly, I have absolutely no idea and leave it to you as the ‘end users’ to reach your own view! The User Group has been massive supporters of Graeme Gerrard’s personal initiative in highlighting the need for the Strategy even before the London bombings in 2005. We welcomed the final strategy document wholeheartedly following the development of it by Graeme, Garry Parkins and Ian Cunningham when it was finally published in October 2007. But since Spring 2008 when, coincidentally, the NPIA became involved, apart from a few presentations at conferences (which are informative but hardly consultative) there has been little opportunity for those who will be most effected by the strategy, the managers and owners of the wide variety of PSS CCTV systems, to give their views let alone to be involved and share their wide and varied expertise to help the strategy properly reflect the diversity of Public Space CCTV Surveillance. PSS CCTV systems not only include Local Authority systems,

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but transport, Universities, Hospitals, Housing Associations and large retail systems to name. I find it increasingly apparent that the User Group benefits substantially from the professional expertise of our consultant, trainer and indeed other service company members, and again find it unfortunate this wealth of expertise, appears not to be utilised in the development of the strategy. James Brokenshire MP says “it is for the benefit of our communities and their safety that we will do it but we will do it only with their support.” Graeme said at the conference that one of the “Critical Success Factors to develop the National Strategy” was “User Support”. We would add it is equally important to also have the support of the Independent Consultants who advise the owners and managers on all aspects of CCTV, both in the major systems but also smaller installations, to ignore them at potential peril. As things stand at this moment, my personal impression is the strategy will not have the support of any of those groups unless the NPIA changes its approach, and makes the development inclusive rather than exclusive. And the ‘commercial’ User Group view? Well applications for membership have blossomed from Local Authorities and others who previously had not shown any interest, possibly because we are totally independent of any involvement in the Strategy (just as we are totally independent from any commercial

membership interest) and can therefore take a balanced view on the benefits as far as end users and CCTV professionals are concerned, and can freely express our and our members concerns whenever we feel their need to be involved, to gain ‘ownership’ of the strategy, are being ignored!

On the move?

Firstly, my apologies to any members who might have had difficulties contacting us in the last few weeks. We do try to respond to emails and telephone messages as soon as we are able but we were caught by surprise when both Debbie’s and my property were sold subject to contract within literally a few minutes of each other, with minimal chains and purchasers wanting to complete as soon as possible! Good news, but it meant intense searching to try and find a place to move to! Whilst writing this I am awaiting the results of a ‘sealed bid’ we have made for a property. If successful hopefully things will go well and we can move whilst you are all on your summer holidays, but if not then its back to searching for a roof over our heads. Changing house is always stressful so imagine 2 houses and an office and things get really complicated. So please bear with me a bit longer and I promise we will always get back to you as soon as we are physically able.

Visit the ﬁrst virtual CCTV control room in Second Life

HOW WOULD YOU like to drop in any time and walk around your new control room, even if today it’s only your ideas scribbled on a napkin? CCTV consultant Simon Lambert has built just such a capability in the online virtual world, Second Life. Second Life is a virtual world which was launched in 2003. Players of the game, called Residents, can explore, meet other people and create virtual property. Built into the software is a three-dimensional modelling tool

Simon Lambert’s ‘avatar’ in the virtual control

based around simple geometric shapes to allow residents to build virtual objects. Residents interact with virtual objects through a representation of themselves called an avatar. Simon has used the tools to build a CCTV control room in Second Life, to show what is possible. “The internet and computer graphics available to us all now put amazing free tools within easy reach,” says Simon. “The example control Simon Lambert room that I built in a so-called ‘virtual world’ allows clients, users, contractors, consultants, etc, to visit via the Internet for walk-throughs and have live discussions, trying design changes there and then. When people can conduct the design phase at their own desks, the costs of travel and time are saved.” To introduce readers to the virtual world, Simon will be holding an ‘open house’ with free consultancy on all matters CCTV. On Tuesday August 11, both office-hours and out-of-hours sessions will be put on. Visit www. lambert-associates.co.uk for details. room

August 2009

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News

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Study downgrades number of CCTV cameras in UK A REPORT by consultancy company IMS Research, which produces annual reports on world-wide CCTV technology, sales and sales trends, suggests that the number of CCTV cameras in the UK is around 3.2 million. This contrasts with the figure of 4.2 million which is widely reported in the media whenever there is a public discussion of CCTV surveillance. The figure comes from a paper published in 2002 by two academics, Michael McCahill and Clive Norris. They calculated the figures by surveying two streets in south London – Upper Richmond Road and Putney High Street. They looked at 211 premises and found that 41 per cent had CCTV systems with an average of

4.1 cameras per system. Based on that, they extrapolated to the rest of the country and came up with the 4.2 million figure. The CCTV User Group has long been dissatisfied with that figure, and the director Peter Fry says it makes more sense to ask how many cameras are there in local authority control, how many owned by shops and how many owned by other quasi-public areas? Arguably, the IMS figure is more rigorous than the McCahill/Norris figure as it is based on the number of cameras that have been sold into the UK market less a factor for obsolete and failed equipment but still leaves much to be desired. The question is, will the media latch onto this as the new “official figure”?

RIPA ‘still being abused’ IN HIS annual report for 2008, Surveillance Commissioner Sir Christopher Rose raised concerns about the relationship between police and councils in the operation of CCTV: “I detect continuing confusion regarding the power of the police who are party to arrangements and the local authorities who often own the equipment. Local authorities must be comfortable with the arrangements in place. A natural inclination is not to inhibit the work of the police but this should not result in an automatic acceptance of everything the police want. For instance, I continue to receive complaints that

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some police officers fail to produce adequate proof of authorisation or sufficient details to assure the local authority that their equipment is being used in a compliant manner. “There is also disparity in the qualifications to operate CCTV equipment. CCTV operators employed by local authorities are required to pass rigorous examination for the use of this controversial equipment, yet it appears that some police officers operate CCTV without obvious qualification.” • www.surveillancecommissioners.gov.uk/ about_annual.html

G4S flies CCTV in the park GROUP4SECURITAS Events, providers of security for T in the Park, flew a blimp equipped with a high resolution, 360-degree solid-state dome camera to enhance security at the music festival. The blimp camera gives CCTV operators a superb overview of the site while also enabling them to zoom in and identify individuals. Managing director Mark Hamilton told CCTV Image that 1500 security staff were deployed for the event and that CCTV was invaluable in protecting vulnerable areas of the site. Last year they tracked teams of pickpockets, watching them as they left the park, deposited goods in a car and swapped between teams. It also helped them manage crowd control following the collapse of an old air-raid shelter. • Greater Manchester Police are also making use of a tethered blimp camera, deploying it alongside knife arches. Experience shows that knife carriers often dump their knives when they spot the arches, and the blimp helps to identify and monitor disposal spots and then apprehend people who discarded the knives.

CCTV industry helps to raise funds for Scottish hospice

THE CCTV industry has helped raise nearly a thousand pounds for the Ayrshire Hospice in Ayr by sponsoring Julian Free of CCTV Center as he competed in the Henley-on-Thames Sprint Triathalon on June 21st. The triathalon involved swimming, cycling and running. In total, Julian raised £1405 for the Hospice, £995 of which came from companies and individuals within the CCTV industry. “Having had a friend pass away in December, who spent his last few days being cared for at the Ayrshire Hospice, I got to witness firsthand the superb care and attention that they offer and the invaluable service they provide to the community,” Julian said. T-shirt thanking supporters

“I would like to thank all of you who sponsored me as you helped me smash my target of £1000,” he said. “I have really been blown away by everybody’s generosity, especially as times are tight, and am so grateful as I know that the money is going to a great cause and will be put to good use by The Ayrshire Hospice.” The Ayrshire Hospice was established to enhance the quality of life of those who are suffering from advanced cancer or Motor Neurone Disease for whom cure is no longer possible, Julian Free, CCTV Center as well as support for families facing the loss of a loved one. In addition to offering palliative care throughout Ayrshire, the Hospice also provides professional-level educational development and co-operates in programmes of research to promote and develop specialist palliative care.

August 2009

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Rooms with a View

Nowhere to hide In the London Borough of Hackney, criminals are finding out that the roads are increasingly off limits to them thanks to automatic number plate recognition and the skilful use of CCTV. We went to visit CCTV manager Andy Wells. By Tom Reeve I’M SITTING IN the office of Andy Wells, CCTV manager for the London Borough of Hackney, and he’s showing me some recorded video of an “ANPR hit”. CCTV cameras are video recording a car as it weaves its way through the streets of Hackney following an alert from the automated number plate recognition system in the Hackney CCTV control room. Moments earlier, the car had passed a specialist number plate reading camera. These cameras overhang key routes in and out of Hackney and relay data to a computer which rapidly reads the plate and compares it to the Police National Computer (PNC), a database of suspect, stolen and wanted vehicles. In this case, the vehicle came up as a hot lead and operators began monitoring it closely. Meanwhile, the Team Leader raised the alarm with colleagues in the Metropolitan Police. While the CCTV operators worked hard to keep at least one camera focused on the vehicle, the Team Leader provides a commentary to direct the Police to a point where they could intercept the suspect. “Look at the quality of that video,” Andy comments, as we admire the handiwork of the operators who are managing to keep the vehicle in sight as it weaves through the streets of Hackney, disappearing momentarily behind a bus or lorry or disappearing around a corner, only to be picked up by another camera. “It’s a Vigilant Technology recorder,” he adds, obviously admiring the capabilities of the technology as much as the skill of the operators. “There’s nothing wrong with that whatsoever – brilliant video, isn’t it?” We watch as the operators zoom in on the man driving the suspect vehicle which, it transpires, was reported as stolen. It’s a warm, sunny day and the car windows are open, enabling the CCTV operators to zoom in quickly and grab a close-up of the driver. “He thinks he’s great, doesn’t he?” says Andy. “Big smile, waving to the girls, singing along to the radio. What he doesn’t realise is that there are three CCTV operators in our place and probably four police constables at MetCall putting information out to a network of police cars who are coming to intercept him.” A few moments later, police cars appear on the scene. The suspect pulls over and is arrested without further incident. The vehicle was confirmed as stolen and when it was searched, police found the proceeds of a burglary as well. As we watch the final seconds of the video clips, Andy points at the screen. “Funnily enough, there’s an ANPR camera right there in that shot, a perfect publicity shot for Derwent,” he says.

ANPR cameras maintain constant vigil

Putting the bite on crime

ANPR – or automatic number plate recognition – is what it’s all about. The video that Andy has just shown me is a textbook example of ANPR at its best, where it identifies a vehicle that otherwise would have blended into the morass of vehicles which move through Hackney every day. The London Borough of Hackney, like a lot of areas in East London, has been known as a hotspot for crime, but in the past six or seven years, crime has fallen steadily and significantly. Latest statistics indicate that crime is down between 40 and 50 per cent since 2002. As a member of the crime fighting fraternity in Hackney, Andy has his views on ANPR statistics: Totals what has caused the dramatic fall in crime, London Borough of 2006 2007 2008 (ﬁrst2009 six months) namely the massive investment in the Safer Hackney Neighbourhoods initiative, “excellent policing”, CCTV and ANPR. 114 117 163 117 511 ANPR is turning the tables on the criminals Arrests and giving the CCTV system some real teeth. “Without ANPR, the chances of catching this 83 93 63 42 281 Vehicles recovered stuff is about a million-to-one, and the thieves know it, the way they’re blatantly driving £494,400 £469,047 £764,591 £288,500 £2,016,538 Value around in stolen vehicles without doing anything to try and hide it,” he says. * Source: London Borough of Hackney/Andy Wells. For more statistics, visit www.hackney.gov.uk/ca-cctv-stats.htm He shows me another video clip of officers August 2009

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stopping a stolen van which had been identified by ANPR, only to discover two stolen motorbikes in the back. It turns out that the occupants were part of a gang that was stealing to order. “This is a good result,” says Andy. “It led to the detection of a gang of bike thieves and the recovery of hundreds of thousands of pounds worth of stolen bikes.” When Andy analyses the benefits of ANPR and CCTV in Hackney, he doesn’t just look at the value of goods recovered at the scene but the knock-on effects as well. “People say, OK, so you’ve recovered one stolen car but we also recovered guns and drugs, stolen property, people on the run, people without driver’s licences, out and out criminals – they’re the ones driving these cars,” he says. “And every criminal we get off the streets is possibly one less crime that’s going to happen in Hackney that night.” We watch another video clip and I begin to wonder how many clips Andy has. Apparently, quite a few! “Now this is a stolen Astra. Quite innocuous car, isn’t it? Hackney’s CCTV manager Andy Wells And we’re vectoring this police unit in to try and stop it,” he explains. “They’ve heard it on the radio and they’re doing everything the chase, he said.” they can do to intercept them.” The suspect was caught a few minutes later and when he was We watch as the police corner the vehicle and the driver jumps out searched, they found class A drugs, a loaded firearm, 50 rounds of and tries to make a run for it. ammunition and the car was stolen. “Full marks, we cannot fault them, the Met, for trying. People talk “It’s just one ANPR hit but how many crimes, how many detections about lazy policemen – that’s crap,” he says. “You’ll see how hard does that lead to?” Andy asks. they try in a minute.” The camera coverage in Hackney is quite comprehensive and they manage to follow the suspect as he is chased, on foot, down several A single hit from the ANPR system can obviously yield a big payoff, side roads. “Now, I spoke to the PC involved a few weeks later, and he said especially if the driver of a vehicle turns out to be a prolific offender the thing that enabled him to catch the suspect was the CCTV opera- and he or she is taken off the streets and put in jail. However, ANPR can also be used for something called convoy tor. He could hear him, in his earpiece, saying, they’re going down Paragon Road, down Hackney Road, through the churchyard. He said analysis which has achieved impressive results. PC Steve Hughes, who works in the Hackney control room, looked at he didn’t have a clue where he was and didn’t have the breath to do the commentary himself. The CCTV operator enabled me to keep in Cont’d next page

Convoy analysis

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Positioning cameras correctly is key to catching criminals

HACKNEY HAS DEPLOYED automatic number plate recognition (ANPR) at ten key sites, positioned to read number plates of vehicles coming into the Borough. Andy Wells explains the importance of positioning the cameras correctly: “We fit cameras at the front of the network of cameras so we are able to track it for the police when we get a hit,” he says. “You have to have that network of cameras in order to be able to pursue the vehicle and get the police involved. Without the police involvement, it’s not any use.” The Borough installed ANPR in May 2005 and uses Talon ANPR software Performing: Talon from NDI Recognition Systems. Talon can be run on virtually any PC platform running Windows and equipped with an image capture card. It supports multi-lane, simultaneous number plate reading and reads a plate in a matter of milliseconds. NDI Recognition Systems claims the software has superior plate reading capabilities due to the use of gray-scale character matching which “provides finer discriminations than binary or OCR [optical character recognition] methods”. The method of deploying ANPR in Hackney is to install two ANPR cameras side by side overlooking several lanes of traffic. An

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overview camera is installed next to the ANPR cameras which enables the operators in the control room to get a visual identification of the vehicle when they get an ANPR hit. One problem that Andy has encountered is dirty cameras. Positioned above roads, they get grimy very quickly which affects plate reading capabilities very quickly. Hackney reads around 150,000 to 180,000 plates per day and is responsible for around eight to 10 per cent of the ANPR reads in London as a whole. It is software an invaluable resource for the police but Andy wishes police were more forthcoming with feedback about the impact that some of their hits have had on intelligence gathering, especially for counter-terrorism and SOCA, the national crime squad. “We benefit crime prevention on a national level,” he says, “but we need feedback from them so we can make decisions about the maintenance and development of the systems.” The success being achieved in Hackney is part of a wider success story for ANPR nationally and is part of a police strategy of “denying criminals the use of the roads”. To read more, turn to page 30 for our report on ANPR in Kent.

August 2009

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Rooms with a View the number plates of vehicles which were in the area of cash-in-transit robberies. Often, a stolen car will be used in the robbery itself, which isn’t much use for tracking down the perpetrators, but a second car may be nearby. “So we will look at the vehicles immediately before and after the robbery and if we have two robberies with the same modus operandi, and if the same vehicle turns up in both convoys, then we’ve got a pretty good indication,” Andy explains. By comparing the number plates of vehicles which were in the vicinity of cash-in-transit robberies, PC Hughes was able to identify the number plate of a BMW. “Steve put that on a hot list for the lads and said, if seen, don’t call the police, just monitor it and get some pictures of the occupants. Sure enough, at 0200 hours one morning, it came up on ANPR. It drove for several miles through Hackney, followed faithfully by the operators. Eventually it parked up behind some public toilets. The driver went and bought a kebab and sat on the bonnet to eat it. It’s 3am by now.”

Dumped

Some of the details which transpired from that moment cannot be printed because parts of the case haven’t come to court yet, but we can say that a few minutes later a man turned up and he and driver removed two cash boxes from the boot of the car. Between them they opened the cases, removed the cash and then dumped the cash boxes nearby. Police had been alerted by this time. As the man drove away in the BMW, he was stopped by armed police and arrested on suspicion of robbery. “All, I might add, as a result of some excellent intelligence work by

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PC Steve Hughes,” says Andy. “He does excellent intelligence analysis on things like this and is responsible for the capture of a large number of suspects. “That’s a very good example of ANPR being used proactively, not just waiting for a ping telling you that this is a nicked vehicle but actually going out and looking at statistics, doing proper intelligence work and bringing it back as a target on the ANPR system.” How would Andy sum- Convoy man: PC Steve Hughes marise the impact that ANPR has had in Hackney? “It has given us teeth, really,” he says. “It enables us to identify – out of a traffic stream of hundreds of cars – the one with a criminal in it. Suddenly it turns the spotlight on them.” He says ANPR has evolved considerably over the years, moving from a simple optical character recognition system to a complex system, linked to databases like the PNC and with overview cameras to support the CCTV operators who then follow up the leads and in turn

Cont’d on page14

Computer controlled cameras assist operators

THE LONDON BOROUGH of Hackney has installed computer-controlled cameras with pan-tilt-zoom capabilities in selected areas which give the impression that they are being monitored continuously. Three Metal Mickey Mic1-400 cameras have been installed in “notorious areas” including one outside a public toilet and two in the play area of a park. Each Metal Mickey has a Bosch 510 monochrome ‘overview’ camera with a 3mm lense to give an 80-degree field of view, to provide video to the computer that directs the Metal Mickey. The computer controlled cameras automatically track moving objects unless an operator takes control. On a recent visit to the Hackney CCTV control room, I witnessed the system in action. The tracking system was able to pan, tilt and zoom to maintain a 50 per cent recognition shot, centred in the image, of a person walking across an open space. When the person moved from the middle of the shot, the software smoothly and quickly panned to keep him in the centre. I couldn’t help but think that it was even anticipating the direction of movement to stay one step ahead of the target. The three cameras are controlled by Dynapel video analytics software which analyses the scene and sends PTZ instructions to the camera. Another feature of the tracking system is that with multiple targets to watch, it will begin to jump back and forth between them, remembering the location of targets which is has previously recorded, as long as they are still in the view of the overview camera. This is a client choice, and Hackney chose to have it. The computer can maintain a track of two or three groups and spends a specified time on each to ensure the maximum evidence capture. CCTV manager Andy Wells explains that they installed one camera next to a public toilet that had been a magnet for vandalism, drug dealing and prostitution. The council’s Environment Office had decided to rebuild the toilets. “We said to them, if you don’t put CCTV on them, they’ll be trashed,” Andy says. “So they funded the installation of a ‘dumb’

camera and we funded the upgrade to a computer controlled camera.” He describes Dynapel as “low-grade artificial intelligence” but there’s no disputing its effectiveness. The camera moves continuously when there are people in the area, making it look as if it’s being monitored all Dynapel in action the time. Andy adds: “We chose the Metal Mickey because it was the only unit that could keep up with the software.” The drawback of the Metal Mickey is that the relatively smooth, round shape of the camera doesn’t appear to move very much, especially from a distance. Two infrared lamps were added, giving the impression of a pair of ears but making it obvious to anyone looking that the camera is moving. Computer-controlled cameras serve not only as a deterrent but also an investigative tool, as there is a good chance that, even when unmanned, the camera will have recorded ID shots. Andy demonstrated that, if required, an operator can override the tracking system and take control of the camera, with the camera returning to computer control when the operator no longer needs it. Because the computer shares control with the operator – rather than it being a case of either/or having control – one aspect that did need revising was the ‘time out’ period, the period from when manual control input ceases to when the computer starts inputting data again. Initially it was set too low, meaning that when an Operator was manipulating the camera and paused whilst the target was stationary, the computer would suddenly send the camera off again, causing much frustration. This period has now been increased to two minutes.

August 2009

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Rooms with a View

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pass them to the police. All of this is tied together with complex procedures. “It’s like a cobweb of different pieces of software and hardware hanging together and it does require some effort to keep all those strands working,” Andy says.

Connection

If any element fails, it has a knock-on effect for the rest of the operation. “If I lose my connection to New Scotland Yard, I’m knackered,” he says. “If I don’t have the overview cameras to tell me which car it is and what the vehicle looks like, I’m knackered. If I don’t have the police radio to get the vehicles moving to catch them, we’re knackered. To keep all these jigsaw pieces on the table at the same time requires effort.” All number plates read in Hackney are recorded and transmitted to New Scotland Yard where they are stored for a period of time. Hackney sends half a million packets of data each day to the police, and it’s not the only London Borough to be collecting and transmit- All hands ting this information, so it’s not difficult to imagine how much data is being collected by the Met. So what would he say to other CCTV managers who are considering working with the police on ANPR? He says partnership is the key. “Because without the information from the Police National Computer telling them which cars are stolen, what you’ve got is basically a fancy tape recorder,” he says. “If you want to work at peak efficiency and get the most out of it, it’s got to be a joint project between police and the local authority, where police enable and install the data lines, they can tell you when a nicked vehi-

to the pump: Hackney’s control room cles goes through and you can alert the local police.” I came away from Hackney feeling that this is another example of CCTV at its best. The control room is seizing the initiative in the fight against crime by exploiting practical technology and creating effective and pragmatic partnerships with the police. Seeing the operators at work, it’s clear that it’s also a place where operators feel pride in their work because they are given the tools to do their job and they can see that they are achieving something every day.

CCTVImage

| CCTV in pubs

Last orders As the debate rages on as to whether all pubs should have CCTV cameras fitted in and around them, CCTV Image looks at both sides of the story. Landlords are often reticent about the security measures while police forces deem them necessary to ensure public order A PROSPECTIVE PUB landlord’s fight against police insistence on CCTV cameras being installed within the premises, as part of his licence application, has helped crystallise reaction to a proposed Home Office mandatory code of practice for the alcohol retail industry. Landlord Nick Gibson’s successful appeal against the Metropolitan police, this spring, may however now be followed by a requirement for all pubs, clubs, bars and other retailers to install surveillance – regardless of the circumstances. Gibson’s efforts to resist monitoring of the Drapers Arms in Islington, north London, were supported by the Information Commissioners Office, and, following the ICO’s intervention the Met dropped its conditions. But while Gibson was granted his licence, concerns have been raised about the effect of the Policing and Crime Bill currently moving through parliament, which includes a new mandatory Code of Practice for Alcohol Retailers. A 12-week consultation process about the Code is winding up to its August 5 deadline, with bodies including the ICO and organisations representing the licensing trade registering a number of concerns.

So why is the Government moving towards obligatory CCTV and how does this development fit within the context of existing licensing legislation? After the introduction of flexible opening hours and publication of the National Alcohol Strategy in 2007, the intention to legislate for a mandatory code of practice was signalled last December. The Government says a minority of licensed premises put people at risk by encouraging excessive drinking through irresponsible promotions and maintaining an environment that undermines the four licensing objectives that underpin the Licensing Act 2003 – namely to prevent crime and disorder, prevent public nuisance, protect public safety, and protect children from harm. Help or hindrance: CCTV cameras monitor pubs With the cost of alcohol-related crime estimated at Although the public consultation process is not yet complete, a between £8 and £13 billion annually, in January 2008 the Government commissioned an independent review of the implementation of a vol- spokesperson for the Information Commissioner’s Office told CCTV untary code of conduct that 16 trade associations and organisations, Image that: “Hardwiring surveillance into the UK’s pubs raises serious representing the alcohol industry, introduced in late 2005. This code privacy concerns. We recognise that CCTV plays an important role in of conduct’s aims included ensuring that the risk of crime and disorder the prevention and detection of crime, and can help to reduce crime in areas of high population density, such as city boroughs. However, we resulting from alcohol consumption was minimised. However, the review revealed what the Home Office describes as a are concerned at the prospect of landlords being forced into installing “disturbing level of irresponsible and harmful practice in significant CCTV in pubs as a matter of routine in order to meet the terms of a sectors of the industry, along with limited evidence that the current licence. “Following our intervention, the Drapers Arms in Islington is no social responsibility standards are consistently applied or effective in longer required to install CCTV. We will now be speaking with the promoting good practice”. Metropolitan Police about the blanket requirement for licensed premises in certain boroughs to install CCTV surveillance. The use of CCTV must be reasonable and proportionate if we are to maintain public trust Hence the recent move towards the new Code of Practice with its man- and confidence in its deployment. Installing surveillance in a particular datory conditions – applying nationally to alcohol licences – and discre- pub to combat specific problems of rowdiness and bad behaviour may tionary local conditions that could be applied by licensing authorities to be lawful, but hardwiring in blanket measures across entire areas and groups of two or more premises in their area experiencing problems. Cont’d next page

ICO concerns

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Code in context

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CCTV in pubs including pubs where there has been no history of criminal activity is likely to breach data protection requirements.” The Association of Licensed Multiple Retailers, representing the interests of small, independently managed pub and bar operators, says it does not believe the draft Home Office Code meets the Government’s principles of good regulation. Its published response to the consultation includes estimated first-year costs for CCTV of between £1,800 and £4,500, depending on size of bar areas and building, with ongoing costs of £550 to cover annual maintenance and staff training. Meanwhile, Tony Payne, Chief Executive of the Federation of Licensed Victuallers Associations, a members’ organisation looking after the interests of self-employed licensees in the licensed trade, is also uneasy. “In certain circumstances surveillance may be required, but not every one. The quality of some town centre camera images shows local authorities may need to get their own house in order before imposing CCTV on our members. Blanket coverage is way over the top. “Where there is a need for monitoring it should be considered, but available guidance on the type and quality of CCTV measures would also be appropriate with a list of companies who are fully qualified to install the CCTV otherwise licensees will be exposed to cowboy installers and dodgy leasing deals, ending up spending money on systems that are of little use.” Helping answer his call is a DVD designed to improve CCTV standards in licensed premises, produced last year by Devon and Cornwall police, and recognised by a CCTV User Group ‘Management and Innovation’ award. Chris Vercoe, the force’s architectural and CCTV liaison officer, agrees with Tony Payne that practical installation help is necessary. “Advice given by licensing officers is often inconsistent or

P UB

SAFET Y

flawed due to a lack of training, and site-specific research is needed to produce an operational requirement if CCTV is judged to be necessary,” Chris said. “The DVD could help protect publicans from installation companies overdoing surveillance measures, or using inappropriate equipment. Chris added, “An operational requirement acts as a template for an installer to work from in terms of aspects such as identification capability, frame rate quality, lighting, siting, height and type of cameras, and best recording practice, to ensure the system is fit for purpose in terms of judicial system requirements. Any camera should be able to clearly identify actions that occur, for instance, and be able to identify who was involved.” Chris supports the use of appropriate surveillance, but cautions that site-specific consideration on the appropriateness of its use is important to ensure ongoing public support. “CCTV can save clubs a lot of hassle and pay for their systems many times over by providing evidence when allegations are made about manhandling of customers and assaults,” he said. “But cameras may not be appropriate in a rural country pub on Dartmoor. The human rights legislation principles – is it legal, necessary, adequate and proportional? – are a good way to proceed. I believe there should be evidence to support the need for CCTV and would be uncomfortable if we imposed conditions on landlords that weren’t necessary or justified.” • The DVD ‘Who are you looking at?’ gives candid and clear-cut advice on the installation of CCTV and is aimed at the operators of pubs and clubs with a limited knowledge of CCTV. The DVDs are available in boxes of 50 for £100 from Christopher Vercoe, tel. 01392-452691 or email christopher.vercoe@devonandcornwall.pnn.police.uk.

Demand for CCTV systems from pub owners is increasing

IT REMAINS TO be seen if the Policing and Crime allows existing equipment to be upgraded quickly Bill, currently being considered by Parliament, will and easily. force pubs with no history of trouble to install CCTV The SIR-4260 dome camera which has recently cameras. Regardless of the proposed new mandatory been launched is just one of a number of cameras code of practice for alcohol sales, it is clear that manufactured by Samsung Techwin equipped with demand for CCTV is increasing from the owners coaxial control. “You could be excused for thinkand operators of pubs who are taking the initiative ing that we have designed this camera specifically to deter troublemakers and create a safe environment for pubs,” said Gary. The SIR-4260 has a vandal for staff and customers. resistant, dust and waterproof housing whilst privacy Gary Sykes is the UK Business Development masking, motion detection and backlight compensaManager for the professional security division of tion are among the cameras long list of features and Samsung Techwin. He has seen the cost of CCTV functions. An IR LED lamp built into the SIR-4260 systems reduce considerably over the last few years ensures that the camera is not reliant on any external and, despite the current difficult economic condi- The SIR-4260 dome light source to enable it to capture high resolution tions, believes that most pubs should find it affordcolour images. able to have an effective CCTV system. “Most importantly, advances Like all Samsung Techwin cameras and domes, the SIR-4260 is able in technology have meant that we have seen dramatic improvements to take full advantage of exclusive Samsung Super Noise Reduction in the quality of cameras being produced and their ability to generate (SSNR) technology, which eliminates image noise in low light condihigh resolution images in any lighting conditions. This has meant that tions without creating ghosting or smear. By eliminating noise, SSNR businesses such as pubs can achieve real value from their investment can also save up to 70 per cent hard disk recording space and maximise in CCTV,” said Gary bandwidth when viewing or recording over a network. A variety of cameras, speed domes and digital video recorders, “To ensure that pubs can maximise on the quality of images promanufactured by Samsung Techwin, are now compatible with the duced by cameras such as the SIR-4260, I would recommend a DVR industry standard Pelco C coaxial control protocol. As a result, both the such as our SVR-1660C which provides a cost effective solution for video and telemetry control of a pub’s CCTV system canbe transmitted real-time video recording of up to 16 cameras,” adds Gary.” via coaxial cable. As well as incorporating coaxial control, the SVR-1660C is compatThis gives the manager of a pub full control of camera functions as ible with Samsung Techwin’s powerful licence-free CMS software, well as access to set-up menus via a digital video recorder, from the giving users full remote control of the DVR functionality. It also has convenience of his/her office. The technology offers the potential of an inbuilt DVD writer for fast back-up and ATM/POS transaction data real cost savings through the reduction of cabling requirements and recording and search.

August 2009

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CCTVImage

| NVR v DVR Debate

IP bites back

In the previous edition of CCTV Image, we carried an interview with Mike Newton, the CEO of Dedicated Micros who challenged the cost-effectiveness of IP video systems, claiming that they failed to achieve ROI – return on investment. In this edition, the IP industry hits back. MANUFACTURERS AND INSTALLERS OF IP video surveillance systems have rejected claims by Mike Newton, CEO of Dedicated Micros, that systems built exclusively using IP technology doesn’t achieve a decent return on investment for system owners. In an interview for CCTV Image (issue 33, May 2009), Mike argued that hybrid systems, built on a backbone of digital video recording (DVR) technology, are more cost effective, reliable and secure than IP network video recorder (NVR) systems. And he added, analogue is still much more popular, outselling IP solutions by nearly 20-to-one. (Also see our video interview with Mike Newton at www.cctvmedia.co.uk) Alastair McLeod, managing director of Veracity UK, comments on Mike’s interview: “There is some substance to his argument there but only if you’re doing it wrong. They assume that if you’re going to go IP, then you need some software running on an IT server with some sort of IT storage system, and yes, that would be extraordinarily expensive.” But he insists that just because you’re going down the IP route, you don’t have to go IT. “It is a total red herring,” he says. “There are a number of companies out there who do very good IP NVRs which from the look of them are just like DVRs.” A DVR, says Alastair, is what’s called an “appliance” in IT jargon as it combines hardware and software in one device for a very specific job. “In fact, Dedicated Micros sell them,” he says. “They don’t pitch them quite as such, but they are a complete box with storage built right into them… When you approach it like that, it becomes quite a cost-effective solution.” NVRs tend to be less expensive than DVRs because they don’t have to have the digitisation and video capture hardware in them, because that work has already been done by the camera. However, IP cameras are more expensive than analogue cameras. “Once you balance the two together – IP cameras going into NVRs versus analogue cameras going into DVRs – then there’s not much in it cost-wise,” says Alastair. “To say that IP solutions are necessarily more expensive than analogue is not very accurate.” However, there is no denying the fact that analogue is still the dominant force in the video surveillance market. What’s IP doesn’t necessarily mean paying IT prices wrong with analogue and what will drive them to switch to IP? “Don’t move over to IP systems unless you have a good reason to,” with a four-port connection to one of our HighWire units, put in an IP says Alastair, before adding that there are several reasons why you camera and you’ve got connections for three more cameras, at least, might want to switch. without any rewiring whatsoever.” While he’s reluctant to rubbish analogue systems, pointing out that it is a tried and tested technology, Alastair believes that the conversion from analogue to IP video surveillance is inescapable. “There is this “For example, I want to use a megapixel camera because we have a inexorable march toward improved cost-effectiveness, improved perproblem with someone breaking into our office and we don’t get good formance, just as analogue went through the same development stages IDs with our existing cameras, so I want megapixel cameras in the key in terms of TV lines, less noise and better backlight compensation and places,” he says. colour. Now analogue has nowhere to go – it is absolutely limited to “Another reason for going IP – or partly IP – is that you have a site, 768 by 576 lines – and by all historical trends of technological developsay a hotel, with 25 cameras linked back to the office with coax cables ment, it will eventually die.” and you want to expand the number of cameras,” he says. Rather than Alastair McLeod wasn’t the only supporter of IP NVR systems to running more coax around the site, you can use a device to convert your pop out of the woodwork when Mike’s interview was published. Mark coax cables to IP (Alstair’s company sells a product called HighWire Harraway, country manager for Controlware Communications Systems which does this). “You take the analogue camera away and replace it Cont’d next page

Key places

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NVR v DVR debate UK, said he responded with amazement when he read the article. “I just couldn’t understand where he was getting his £1.8 million figure from,” says Mark. “He was saying, it can cost you this much because of all the hidden costs, whereas I know that we could deliver that same system for £250,000 to £600,000.” That’s clearly a huge price differential – why the difference in pricing? “Mike is saying that there are all sorts of hidden costs – that’s the crux of his argument, but it depends on who you talk to in the industry as to what solution you are going to get,” says Mark.

Horse’s mouth

“What people will do these days is go direct to the horse’s mouth, the manufacturer, which is great because you get a lot of support and information and maybe access to development roadmaps. “But the challenge is, if you go to a camera vendor, they won’t talk to you about storage because it’s not what they do, and they aren’t going to talk to you about video management systems. You have to talk to someone who can supply you information about a complete solution.” What about Mike’s point that IP systems are less secure than analogue systems, specifically that they are vulnerable to hacking? Endusers should be concerned about the security of their CCTV system, shouldn’t they? “No more than they should be concerned about the security of

TOTAL

RECOST

anything else within their organisation,” says Mark. “In the drive for interconnectability, you have to be aware of security. “But in an IP network, if someone disconnects a camera I can immediately see that because there’s going to be a second between when they unplug the camera and plug in their laptop. And then I’m going to see a different MAC address so automatically my system is going to say, I don’t know you and sever that connection.” Mark says there are many different layers of security that can be applied to an IP CCTV network, including physical security of the hardware, firewalls and data encryption. “Security is something that people need to be aware of because, if you just blatantly go out there and put up an IP system and don’t apply security protocols, they you will have a problem,” he says. “But if you apply the protocols it’s even more secure than analogue.” Does he see any room for compromise with analogue systems, say a hybrid system as Mike Newton advocated? “Not at all,” Mark says. “I read a lot of feedback about IFSEC in various trade press and the big message was go hybrid. Every manufacturer was saying it, and the reason is because they don’t have the IP solution and they’re starting to panic, because IP is the future.” And he adds, “We can deconstruct the arguments of any analogue manufacturers, anything they wish to put forward.” • Turn the page to read Controlware’s response to Mike Newton in depth, including a detailed costing of a 750 camera IP NVR system for less than £500,000. And see IndigoVision’s response on page 26.

Axis compares IP/NVR pricing to analogue/DVR

WHILE THE FANS of analogue/ hybrid video surveillance systems ask questions like, “What are we going to do about the ROI problem of IP NVRs?”, the IP manufacturers and service providers have been hitting back, generating detailed reports on the actual costs of IP systems. Axis Communications commissioned a report into the total cost of ownership of IP compared to analogue systems. “When the question is asked, ‘Is a network camera more expensive than an analogue camera’ the answer is a resounding ‘yes’,” according to the introduction to Axis’ report. “It should be, since it includes more functionality than its analog counterpart. When the next question asked is, ‘Is a network camera system more expensive than a DVR system with analogue cameras?’, the answer will depend on who is in the room.” Axis set about answering that question by drawing up a specification for a 40-camera CCTV system in a fictional school in the United States. They asked a number of security integrators for structured cost data based on their preferred solution: IP or analogue. They then collated the information and averaged the costs to get a pricing model for the two competing solutions. Not surprisingly, perhaps, the conclusion was that IP was less expensive for the 40-camera solution in the school. On average, the IP system had a 3.4 per cent lower total cost of ownership, according to Axis. What is interesting is that there was far more variation in the total costs of the IP systems coming back from integrators than for the analogue systems. The lowest cost IP system was 25.4 per cent cheaper than the lowest cost analogue/DVR solution, while the highest cost IP system was 11.5 per cent higher than the highest cost analogue system.

Axis attributes this to the fact that integrators have more flexibility in how they install IP systems “by using PoE – power over Ethernet – different cabling types, network and server platforms”. “In an analogue system, there is very little flexibility; hence most quotes came close to the same cost. That is quite typical for a mature market.” In the breakdown of costs, the big ticket item for IP systems was the cameras which accounted for 54 per cent of the system costs compared to 34 per cent in the analogue system. This was offset by savings against the analogue system in cable infrastructure, labour, and recording and playback (hardware and software). Cabling in the analogue camera/DVR solution was around three times more expensive than the IP solution. The author of the report then extended the analysis to ask, what is the breakpoint where IP becomes less expensive than analogue? They concluded that up to 17 cameras, analogue was less expensive. Between 17 and 32 cameras, the two solutions were comparably price, and above 32 cameras the analogue solution started to fall behind IP in total cost of ownership. However, lest you think Axis is cutting analogue a break, they then went on to point out that if the end-user had a pre-existing IP network which could be used for the system, then IP won hands down. “Without the cost of cabling, IP-based systems proved to always be lower cost,” says Axis. • If you want to read the full report for yourself, go to the Axis website at: www.axis.com/corporate/corp/papers/tco.htm

August 2009

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| CCTVImage

NVR v DVR debate

Rapid response Following CCTV Image’s interview with Mike Newton of Dedicated Micros, Controlware Communications’ country manager, Mark Harraway, responds to Mike’s claims that IP is not the way forward for the security industry I READ WITH interest the interview in the latest edition of CCTV Image (May 2009, issue 33) with Mike Newton of Dedicated Micros and I have to say that my first thought was one of disappointment, and my second, “Well, he would say that wouldn’t he?” I was disappointed that Mike seemed to use the chance to open a really good debate on the future of IP v analogue CCTV as a promotional piece for Dedicated Micros, and also to try and hold back the market in an unhappy compromise of hybrid systems. In my career I have often heard similar arguments. When I started in the IP field in data capture and EPOS (Why would you ever want live data? – batch processing is always best) through to general IT (What? – Connect every computer in the world to every other one? Are you mad?), then to wireless communications (Why on earth would I ever want to log onto my email or work remotely from a coffee shop?) before coming to rest at present in IP CCTV (No, NVRs will never take off – VCR tape will always be best). At every step there have, and always will be, those who either cannot or do not wish to see the future, and yet tomorrow always becomes today and those who stand still will be left behind.

In defence of IP

The growing complexity of CCTV is driving people to IP

Speaking as the country manager of a value added distributor for IP CCTV solutions and with my experience across a number of IP fields, I feel that I should at least try to put the other side of the IP vs. analogue debate. There are many independent market research reports that state that at some time in the near future IP will replace analogue-based solutions as the technology of choice. Even Mike acknowledged that IP is the future, but I think his pitch was slightly skewed by the fact that Dedicated Micros doesn’t have a pure end-to-end IP solution. Indeed, no vendor does have the complete end-to-end solution, as it’s not the current business model of the market: everyone plays to their own strengths be they recording, camera and/or encoder manufacturing or storage/transmission. However, as the entire physical security market of intruder, access control, CCTV and even potentially fire, moves to an IP-based platform, both system integrators and end users will request and expect totally integrated IP solutions. From the customer’s perspective, there are three main deployment scenarios: (1) integrating existing analogue edge components with an IP backbone, (2) migrating existing analogue installations to IP over the life cycle of the system and finally, (3) installing a complete greenfield pure IP solution that meets the project needs, budget and allows for future proofing. All these scenarios present challenges in both planning and deployment, but these can be identified early enough to ensure that there are no surprises and the project can be designed, managed and delivered within agreed timescales and within budget. As explained below, Mike’s estimated £1.8 million cost for a 750 camera system is wrong and misleading. I would love for a client to be prepared to spend £1.8 million on a system, but I doubt such a customer exists. I think that Mike has been overtly disingenuous with some of the statements he has made regarding the cost of deployment for his theoretical 750 camera system, and I do not agree with the cost analysis, ROI arguments or system supply figures that Mike has quoted. Unsurprisingly though, we’re in agreement that the end user should

never face any hidden costs or the need to deploy a “costly, high speed backbone”. But that’s never been an IP-related issue in my experience.

Simple factors

The secret to successful IP solution deployment lies in acknowledging two simple factors: (1) fully understanding the concept and requirements of system design for IP includ- Mark Harraway ing how everything fits together and (2) how and where to source all the correct components from multiple manufacturers. When looking at any of the three deployment scenarios above there are different challenges to each with regard to existing system components, so it’s worth looking at any additionally required components and responding to some of Mike’s comments. It should be noted that through good system design, each project model can be deployed in a number of ways – central storage, distributed storage, redundancy, failover and remote high quality recording with low quality live view are all possible. These solutions can easily be implemented across existing infrastructure (without impacting IT services such as email, IP telephony or data processing applications), or new IP CCTV deployments with the use of networking functionality such as VLAN’s (the ability to create separate “virtual” LANs on the same switch) or by utilising low cost switches to create a separate LAN for the surveillance system. However, I struggle to understand Mike’s concept of requiring 211 servers to run video analytics. Video analytics was one of the most over-hyped features of IP based video post 9-11. It was to be the Nirvana of video solutions allowing us to spot and identify suspects’ faces, track suspicious behaviour and generally replace the need for CCTV operators. Sadly this is not yet the case. That said, however, video analytics has made great strides forward and does have a key role to play in the future of IP CCTV. Today it is possible to analyse video for incorrect motion or direction,

August 2009

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CCTVImage loitering, left or removed objects and a host of other functions very accurately. In the past this did require a low camera feed to server ratio due to the limitations of the hardware platforms; however, with the improvements in processor and memory technology, this argument no longer holds water as most IP camera manufacturers are looking to deploy analytics on the cameras or encoders themselves to reduce this server loading. Some of the technologies Mike references, such as Transcoding, are available to a number of vendors within the IP or NVR space so this should not be seen as a unique feature of a Dedicated Micros solution, but there are a number of features available to IP solutions that are not available to hybrid solutions such as intelligent maps, integration with other systems such as Access Control or multi site co-locations.

The perfect system

In order to dispute Mike’s assertion that a 750 IP based camera system would cost £1.8m compared to Dedicated Micros £250k or £600k solution, I have to make a few assumptions concerning the system proposed by Mike. Mike hasn’t provided a detailed system design in his cost comparison model, so we’ve put forward a high-end solution proposal as follows: • 750 camera feeds • 31 days retention of footage and a 10 per cent additional archive for incident recordings. • All streams to be recorded 24/7/365 at 4CIF / D1 at 25fps Recordings are of average motion of 50 per cent in view at any one time. (Why is this of interest? Different encoding technologies mean that significant savings can be made by only sending changes in the frame rather than a complete refresh every frame. H.264 encoding can offer between 50 and 80 per cent savings over M-JPEG for instance.). All cameras are already installed and running via coax to local collection points and then high speed CAT5e or CAT6 cabling needs to be installed back to a central command and control point. There is a difficulty here in that we have no “real” site to work from so the assumption will be made that the cameras are grouped in groups of 16 and are no more than 300 metres from the central control point on

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| NVR v DVR debate standard runs through existing conduit that would be there for the existing infrastructure or cameras (they all need power, right?). As the system is truly mission critical 100 per cent redundancy and failover are required. Using a leading vendor’s freely available storage calculator on the above figures, the following storage profile is generated (for this example Axis Communications’ tool was used so readers can check these figures for themselves).

Design tool

This design tool shows that only 116.2 TB of storage is needed – even when adding the additional 10 per cent overhead for incident recordings (or approx 16 TB), the storage total is only approx 135 TB. It’s possible to purchase 16 x 1 TB iSCSI drive units which would mean that you would only need 11 raid arrays running in RAID 5. Then when we look at the required servers to process and record the cameras, due to increases in processor power and memory, this means you can support, on an average COTS (Computers Off The Shelf manufacturer such as Dell or HP) platform, 64 camera feeds, therefore only requiring 12 servers plus an additional one to handle system redundancy, not the 24 servers required in Mike’s solution. The use of iSCSI (Internet Small Computer System Interface) means that the storage arrays are connected directly to the network backbone thus eliminating the potential for a single point of failure in the traditional DVR route. Should a drive lose connectivity, power or suffer a systems failure then the network control software automatically sees this and starts to record its streams to another array in the stack seamlessly. By coupling this with RAID (Redundant Array of Inexpensive Discs), even in the event of a drive failure the data is duplicated across multiple discs so that no footage is lost. So to connect all this up we simply need a good quality switch. A Layer 3 or Layer 4 managed 10/100/1000 switch. (Layer 3 or 4 refer to the level within the OSI (Open Systems

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August 2009

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NVR v DVR debate Interconnection) stack model to determine where the switch manages network traffic. Layer 3 being the network or IP address layer and Layer 4 being the transport or port layer. Think of an IP address as a phone number to an office and then the ports as being your unique extension – if you don’t give the port number to someone directly then they have to go through your receptionist and they may not allow certain calls through.) With the above server count and storage arrays, you simply need 2 x 48 port switches and the cabling to connect all your remote collection sites. With the cost per port dropping on switches – and even with high grade cabling – all this could be installed for less than £25,000. Even if you had to deploy this over wider areas, other IP technologies, such as secure wireless, still make this a cost effective solution.This covers our central management and recording hardware. Mike makes no mention of operator stations. Perhaps he assumes to continue to use the old analogue control room?

Upgraded

But again, to gain the benefits of a true IP solution, this could all be easily, quickly and inexpensively upgraded to 60-inch progressive scan HD screens supporting 16:9 widescreen resolution, thus improving image quality, detail and operator experience. The most expensive part of an IP CCTV solution will always be the camera licensing, but as this normally is around only £150 per camera (which is often for life – if your hardware fails you just reinstall). I don’t see this as a major issue. The final component is simply then to add encoders at the edge to convert analogue signals to IP. With the new ranges of IP encoders from the leading vendors, it is possible to convert these streams and transmit them using H.264 at a bandwidth for 16 cameras of only around 12Mbps per group. Again the cost per channel for this is under £200, so no high costs there either. To address Mike’s promotion of embedded storage on edge devices, while this may seem practical at first, it simply doesn’t work in the real world as there is no way to insert this footage back into your central recording software/device due to the need for watermarking and audit trails. Furthermore, if you design the network correctly you can build in

M ASSIVE

GROW TH IN

redundancy through network protocols such as Spanning Tree and OSPF (Open Shortest Path First) to ensure that there is no single point of failure in the network. The use of protocols such as these actually would give you even more availability than a traditional analogue based solution when coupled with UPS (Uninterruptible Power Supplies) and POE (Power over Ethernet). So even before we discuss other ROI benefits of IP solutions such as POE (reduced cabling costs and installation time), intelligent deployments (dynamic storage profiles, redundancy and integration with other hardware systems), or intelligent video (analytics integration with other software systems or improved user functionality), we can see that IP is the future of CCTV.

I have seen the future…

Using the above specification, the cost of this hypothetical solution - the recording servers, the software, the encoders, the transmission, display equipment and installation and commissioning for a high frame rate IP solution for 750 cameras – comes in at an end user price of less than £500k excluding VAT. The cost would be even lower at 5fps as the storage would be quartered and costs would be reduced on transmission and encoder technology with more cameras supported per server. The launch of organisations such ONVIF to facilitate open standards in network video, the industry names committed to it, and independent market research from organisations such as JP Morgan, IMS, and Frost & Sullivan showing IP will overtake analogue as the technology of choice, should only confirm that the future lies in IP and digital technology. Just as it did with computing, mobile phones, telephony and television, IP will revolutionise the CCTV industry. The challenge for us all is to adapt to this rapidly changing market and ensure that our customers are able to utilize the advantages IP offers. The future is here now and IP works. • Mark Harraway is country manager for Controlware Communications – www.controlware.co.uk • You can view Mike Newton’s argument in video format at www.cctvmedia.co.uk.

by Lee Abraham, UK sales vice president for IndigoVision

THE IRONY HERE IS THAT I agree with a lot of what Mike Newton says, and in fact IndigoVision has been making many of the same arguments as Mike in order to successfully promote its own complete IP Video solution for the past 15 years! The IndigoVision solution is a completely decentralized/distributed architecture with a hardware platform built upon bullet proof LINUXbased NVRs, encoders and IP cameras. You won’t find a central server in our architecture and all our advanced motion detection and analytics are done on the edge of the network where they should be. As Mike correctly points out, the significance of HD cameras is that they are an ‘IP only’ product and are therefore completely dependent upon a network infrastructure. To this end, there is no choice but to adopt an IP-based solution. Where our technology scores significant ‘points’ over a typical Hybrid DVR is in terms of resilience and scalability. Unlike a DVR where video capture and storage is all contained in the one box, our approach is to separate storage from encoding and make all hard disks and encoders completely ‘hot-swappable’, which means that any component failure will cause the minimum of disruption. It is also interesting to note that by far the majority of IndigoVision’s thousands of projects worldwide are effectively ‘hybrid’ solutions that utilise existing analogue cameras and infrastructure, but also

allow connectivity of IP cameras where needed. However, regardless of the question marks that Mike makes of the reliability of a customer’s network, we have seen a massive growth in the sales of IP cameras. This demonstrates the increased faith and understanding that customers have when it comes to using their network infrastructure for ‘non-traditional’ applications such as security. All manufactures are guilty of using and abusing ROI and TCO models but the simple fact right now is that the serious players in the IP NVR market are winning big, landmark projects all over the world. This proves that customers are now keen to adopt technology that moves away from a traditional ‘single box’ and want to use their network for security systems, alongside all of their other businesscritical applications. I am sure that Mike will agree that it is our job as a manufacturer to ensure that the customers understand the need for a system that balances their long-term financial and operational requirements. What we will both have to battle in the coming years are those manufacturers who are not interested in this approach and who are pushing technology that does not meet with the key points that Mike makes and only serves to confuse the customer even more. This will give ‘IP’ a bad name in the market and ultimately mean that customers will miss out on all the undisputed benefits that it can offer.

August 2009

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Answers for infrastructure.

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Interview

It’s all in the manpower Head of consultancy within the Perpituity Group, Ian Hall, believes that the strength behind successful security systems isn’t just down to technology; it is about vetting, training, site instructions and research. Here, he talks to CCTV Image about how businesses should invest FOR IAN HALL, the quality of staff who run an installation – be it a corporate office building or a town centre CCTV scheme – is the missing ingredient in all too many security systems. You can get the technology right but get the manpower wrong and the whole thing will fall apart. What are the elements of manpower that you need to take into consideration? Vetting, training and site instructions. Sounds simple? Yes, but in Ian’s experience, it’s the Achilles heel of many a security system, observed more often in the breach than in the practice. I met Ian in London. Based in Maidstone, Kent, he spends a lot of time on the road, seeing clients and meeting service providers and manufacturers. The occasion for this meeting with me was to discuss his appointment as Head of Consultancy. Perpetuity Consultancy being part of the Perpetuity Group that also includes research and training. Perpetuity is, of course, well known to people in the CCTV industry because of the work of Professor Martin Gill who has conducted countless research projects around CCTV, spoken at numerous CCTV User Group conferences and publishes a regular column in this magazine. At the time of writing, Ian was managing director of Aim Security Consultants, but as of July 6, Aim Security Consultants will be merged with Perpetuity Consultancy with Ian as its head. We were there to discuss CCTV but the conversation turned more to training and vetting and it became apparent that these are important and often overlooked areas in many CCTV systems, as it is in many other sectors of security and business in general.

Information goldmine

Overlooked areas: Ian Hall of Perpituity

My first question for Ian was why he had decided to join forces with Perpetuity. Simply put, Ian believes that Perpetuity is sitting on a goldmine of expertise which most consultancy firms are simply unable to match, and he is keen to leverage the influence and credibility of the research and training divisions of Perpetuity. The consultancy division can exploit data from the research division, using it to enrich the quality of its reports and recommendations for clients, he says. “A typical consultancy can’t give you the depth of detail that Perpetuity can,” he claims, citing CCTV and the research conducted by Martin and his colleagues as an example. “We can use research we have conducted at Perpetuity on CCTV, crime and the causes of crime, the effect of CCTV on crime for the benefit of our clients,” he says. “We also believe there’s value in getting us in to discuss CCTV and whether you really need it in a particular situation.” His remit extends beyond CCTV to other areas such as close protection, risk management and general site security, but he says he is “very keen – because of Martin Gill’s experience – to see if CCTV is an answer to the problem of target hardening” in general. Ian spent a short but highly decorated career in the armed forces having gained a commission with the Royal Marines before he was injured in Iraq. Following his recovery he moved into the police where he spent

several years in London working as a firearms officer and doing regular work for the diplomatic protection group and on anti-terrorist assignments. He then chose to move into commercial security and joined the Corps of Commissionaires working in a local office and then managing sites for them. He steadily rose up through the organisation until he was on the executive as a senior operational director with responsibility for a varied portfolio and some major national accounts. During this time he also gained an MSc with distinction in security and risk management with Leicester University, specialising in workplace violence, which was the first time he had come into contact with Martin Gill and Ken Livingstone, head of training at Perpetuity. That qualification enabled him to carry out specialist work in security consultancy with Corps clients and gave him valuable experience for his future roles. From the Corps, he then decided to use his skill sets in other areas and moved into security consultancy, and was immediately approached to take up the MD role for consultancy with Aim Ltd.

Obsolete

Within the Corps of Commissionaires there was a drive to move the company into remote monitoring and integrated services, and a state of the art monitoring centre was established near Glasgow Airport. Ian says he became aware in that time that a lot of systems he was dealing with were effectively obsolete. At other sites the systems were too complex. Sometimes the same client would have two sites with wholly different CCTV capabilities.

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CCTVImage In Newcastle, for instance, Ian surveyed two sites owned by the same company. “I was amazed that one site didn’t have any CCTV at all while the other had a very expensive CCTV system that simply wasn’t being used very well,” he says. It was during this time that he began to appreciate more fully the value of having a consultant. “Before people spend, if they would just spend a little on a consultant, it would give them far better value for money in the long run,” he says. “Our remit is to go out to these companies and not just generate money for ourselves but require suppliers to deliver value for money for our clients.”

Nothing inevitable

There’s nothing inevitable about poor installations, he says. “If people are paying over the odds and getting bad installations, it’s not because there are no good value systems out there.” Ian says working for the Corps of Commissionaires has given him an in-depth understanding of the manned guarding industry. He also benefited from the experience of working from time to time in a CCTV control room in Corby from 1999 to 2001, starting as an operator and working his way up to supervisor then CCTV manager. In that role he worked with the Council on a CCTV refit, operating procedures and staffing issues. With this background in the armed forces, manned security services and CCTV, he feels he has a lot to offer the industry in terms of how to manage staff. One of the big issues in any security operation, and one he feels is often overlooked in CCTV, is that of the “enemy within”. In the corporate sector, companies are becoming concerned about the vetting of their staff. In one case he quoted, a company is going back and vetting over 10,000 staff following an incident at an office which revealed that a significant proportion of their staff had previous convictions

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| Interview which had not been declared. “We recommend at Perpetuity that they be re-screened regularly – I mean, what’s the point in spending £20 million on a security system when you can bribe someone on the inside?” he asks. “You can ask guarding companies to see the vetting documents, and you really should. If they’re licensed then of course they have been CRB checked but you don’t even know from that if they have the right to work in the UK.” Ian has seen incidents in corporate security where crimes were committed which were clearly inside jobs. He quotes two examples, involving a blue-chip corporation and a financial services organisation. In both cases they were high tech robberies, targeting laptops, servers and other IT equipment. In both cases, the CCTV systems had been switched off by someone on the inside. Thieves entered a seven-storey building, knew exactly where the IT room was, knew where alarms were located – information you would only have access to if you had worked in a place. In the second case, it was proved that the crime had been committed by the security guard who had a criminal record that hadn’t been picked up during vetting. And of course there’s shift cover. “Your biggest bugbear is temporary staff,” he says. He added, “You don’t know how well they’re trained and your other staff don’t even know if they can trust them.” In the end, it comes down to management time and cost, he says. “Everyone would like to have four or five relief covers for every site but it’s not possible always. “Guarding companies would insist, of course, that they do that, but in most cases they don’t.” Of course, this is where Ian hopes that Perpetuity Consultancy can play a part.

August 2009

ANPR

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Kent leads the way ANPR has proved a huge success in Kent. Over the last 18 months, Kent Police has made active use of the technology, targeting specific hotspots and areas of concern. The force has now expanded its use by fitting patrol cars with mobile data terminals OVER THE LAST 18 months Kent Police and organised crime) and contributing to have moved to the forefront in their use of crime reduction strategies. ANPR, working with software developers to To date officers have performed over pilot new mapping and intelligence analysis 250 searches with approximately 40 tools, and deploying patrol vehicles with live per cent resulting in Crime Information ANPR data feeds. Reports. Kent officers have made active use of Kent is ideally placed to lead the way ANPR in well publicised operations targetin its use of ANPR because it has access ing specific hotspots, and areas of concern to a large number of cameras, not just on (anti-social behaviour, rogue traders etc). motorways and major routes but also with The lessons being learned could help ‘rings of steel’ around its larger towns. other forces to make better use of ANPR With its existing ANPR camera infrastructechnology and lay to bed its reputation ture it is getting around a million ‘reads’ for gathering so many ‘pings’ or ‘hits’ that every day, says Dan Sims. This is the raw police teams are overwhelmed with all the data from which his company can extract data. Invaluable: ANPR has proved its worth valuable intelligence. The list of successes in Kent, attributable “We query the data – we suck it out directly to ANPR intelligence, is noticeably wide ranging: a wanted vehicle and put it into our system. From a technical perspective it’s better to do is stopped within an hour of a serious traffic accident; a vehicle being sought that on our server so we don’t slow the other servers down.” in connection with money laundering is stopped in a car park and found to Officers can use the results to build a case against individuals or to comhave £80,000 in it, and a further £540,000 is subsequently found; a disquali- pare individual movements. IPL gives the example of four jewellery shops fied driver turns out to have a cannabis factory at his home; a car with dupli- which are raided within a few months. In all cases a get-away vehicle has cate number plates has led officers to a car ringing gang; a spate of thefts been abandoned a short distance away, with the robbers presumed to have targeting off licences is under investigation – the list continues to grow. transferred to another vehicle. But the most significant successes may be those in which the new analysis techniques have been used. It is relatively easy and obvious when you know the VRM (vehicle registration mark) that you are looking for, but now investigators are taking The police need to resource and link a series of information assets to the use of ANPR further, says Dan Sims of IPL. His company was commis- trace the robbers quickly and cost effectively. They need to source sioned by the force to develop the ‘IP ANPR’ (Intelligent Policing ANPR) details of vehicles, their geographical movements and correlation with software application which allows officers to view vehicle whereabouts any crimes, locate criminal records, crime locations and find that allimportant link in the data which could help solve the investigation. through maps and charts, and to make connections. “Using IP ANPR for criminal investigations simplifies the process without a doubt,” says CI Watson. “IP ANPR pulls together all the strings of data on one person, saving a great amount of investigation time.” The resulting application is helping to highlight anomalies and links Intelligence and other information assets, regardless of source, fall into with other intelligence data to improve crime detection rates. one of six key categories in the software: events, locations, objects, people, “When you don’t know the vehicle and all you do know is that you’ve communications and organisations. had five or six crimes all linked by a similar MO – such as a series of ATM IP ANPR aims to find the connection between these entities and make thefts – what you want to find is the common denominator, ie. the vehicle links which may have taken conventional investigation much longer. that was seen at each of those scenes on those days and times. The maps, timelines, charts and tables created with ANPR data can be “What our system is designed to help the police to do is to find that com- viewed in the context of other intelligence, such as crime scene, crime mon VRM.” series, pre-crime visibility, MO, suspect groups and other data. With all this It is a process that he says is ‘unlocking hidden data’ from ANPR. data visible, lifestyle and offending hypotheses can be formed and tested, Chief Inspector Richard Watson, Kent Police’s Force Leader of ANPR, leading to greater clear-up rates. says the new application is making investigations more efficient by bringing One of IPL’s key development objectives was to construct an uncomplitogether ANPR data with other intelligence. cated web browser interface, from which non-analyst users can search and “One of the difficulties around policing is being swamped by data. IP navigate vehicle location and intelligence data. In fact it allows users to ANPR allows us to efficiently filter through this mass of information to move from detailed analysis of vehicle movements to freely navigate assofind exact details,” he says. ciations with operational information on people, events, locations, objects, Through detailed analysis of vehicle movements and intelligence data, etc. and then back again to look at vehicle movements. the new software can reveal patterns of vehicle and criminal behaviour, Meanwhile, extending its ability to use the data quickly, Kent also began providing the police with new crime detection information. a pilot project in September fitting five patrol cars with mobile data termiIn its first six months its use has significantly reduced the time required nals which allow the viewing of live images from the ANPR cameras. for collection, preparation and manipulation of vehicle and crime detection “The new technology enables us to react rapidly, in real time,” says CI data. Based on this success Kent anticipates a wide range of applications Watson. “It will give every patrol car fitted with a mobile data terminal the beyond tackling vehicle crime, including investigation of missing and vul- ability to become an intercept car and target those who chose to use our nerable persons, community policing, crime investigation (including serious roads illegally.”

Assets

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CCTV Research

Understanding thieves Prof. Martin Gill discusses the implications of his research

I HAVE HAD cause to spend some time with offenders recently. And I will say more about that in future articles. But, in this article I want to reflect on the experiences of shoplifters. It is fascinating to be reminded of the very casual way in which they treat CCTV, and for that matter other security measures. In other work I have produced I have assessed the six key stages at which thieves make key deciProf. Martin Gill sions. The first is when they arrive at the target. Often they will know the target in advance, obviously for a shoplifter this is a retail outlet. But they will not always know about it from the view of a thief, and the view of a thief is different from that of a customer.

Lost in the crowd

For example, as they approach the store one of the first things that confronts them is how busy it is. From a customer perspective it is probably the case that the less busy it is the better. After all, that way there are less queues and staff are more available to answer any queries. From a thief’s perspective the lack of people means that staff are not distracted, and are more likely to notice what they are doing. And the lack of people means that it is less possible to get lost in a crowd. It is a mistake to believe that lots of people about provides more eyes and ears and represents a greater danger to thieves. This is only true if the eyes and ears really notice what is going on and are motivated to act. The second stage is when the shoplifter enters the store. Here for the first time he or she is on enemy territory and provides an opportunity to assess the opposition. People say initial impressions count a lot, and this can certainly be the case with thieves. They will weigh up whether the store looks conducive to theft, if it is untidy, staff not dressed smartly, shelves not stacked fully, staff chatting idly and not obviously focussed on work then it gives the impression that this may not be a difficult place to steal from. “Working with offenders is a reminder...

sell most of what they steal easily, for about a third of the price, or they will be stolen for self consumption. Whatever the plan, the search for the goods needs to be handled carefully. CCTV operators and store detectives (although rarely most staff) are trained in what to look for and/or develop a sixth sense.

Potential thief

So a customer who is looking around a lot, perhaps taking more interest in what is happening around him or her, than focussed on shopping, is likely to be identified as a potential thief. Most thieves it seems, do not believe they are likely to be caught on CCTV. They are very aware that they need to look like a ‘normal’ shopper. One chap I accompanied recently made sure that he took a ‘normal’ route through the store, that he put ‘normal’ items (such as toothpaste) in his trolley as well as items he wanted to steal (such as alcohol and meat). He knew that he had to blend in and he came dressed for it; he looked smart. It was wise to assume that someone was watching on CCTV, but even if they were he did not want to give them anything to worry about. The process of stealing the goods is tricky. Much depends on how they plan to do it, secreting goods about their body in oversized coats for example, or in bags or by just walking out with a trolley. This is when they need to be sure they are not being watched. However a CCTV operator is much less danger than someone nearby, be that customer or staff member. After all, a person who is nearby can physically intervene.

Escape unnoticed

And in the event it is best, from a thief’s point of view to assume operators are watching. But a little sleight of hand, the use of the body to cover the theft itself, is enough, they argue, to escape unnoticed most of the time. Some note, wryly, that even when they are arrested images they are shown are rarely good enough to support a prosecution. The fifth stage is getting out of the store, the moment of truth. There are a range of techniques they use to circumvent measures and mostly they are successful at avoiding capture. From a thief’s point of view all known measures can be managed and what we know from history is that they are very adaptable and innovative and they learn quickly, usually much quicker than those who are responding to them. The sixth stage involves selling the goods. This is rarely a problem. Indeed, it is a major issue that very few offenders appear to find it difficult to sell goods they have stolen, and that is another matter. In short, working with offenders is a reminder that good security is more than about good technology, well prepared people, effective policies and procedures and appropriate analysis of data. It is about how all of these, and other factors, combine together to make the threat for thieves a real one. And that, from my point of view, is the ultimate challenge for security.

that good security is more than about good technology...” They may well deduce that security officers and CCTV operators are the same and if the extent to which they say they are successful is to believable, they are probably right. All things being equal, a store displaying these negative characteristics are likely to be more attractive to a thief than a store displaying the opposite. In this respect, what thieves will want to see will be very different to what honest customers want to see. The third stage is the process of looking for the goods that are going to be stolen. Where these are stolen to order then it will be obvious what they want to steal. Sometimes thieves will work with fences that will take certain types of goods and not others. More often they will be able to

• Martin Gill is Director of Perpetuity Research and Consultancy International (PRCI), m.gill@perpetuitygroup.com; Tel. 0774 0284286

August 2009

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| CCTVImage

Talking Shop

Deﬁning a National Test Talking Shop takes a critical look at CCTV, to demystify the jargon, question what is happening and why, together with a round up on subjects of current interest. If you need a straight answer to a difficult question, drop us a line. By Colin Greene SINCE THE SPRING conference and open letter to HOSDB Video Evidence Analysis team, (see CCTV Image No. 33), I am pleased to report the lead group has made some progress in presenting our position on PSCCTV image standards. Sadly though, we have not yet reached agreement with HOSDB, but there is willingness on both sides to work through the issues of concern and clarify a position as soon as possible. Colin Greene This might appear frustrating for some, but we need to recognise we are not the only stakeholder. I don’t believe we can let this issue go lightly as there is an urgent need for one definable national standard to emerge that embraces all aspects of Operational Requirements (OR) and image performance testing.

Objective test

Rotakin had some major weaknesses, principally the lack of any objective test and measurement process. It was designed as a subjective test so results are always subject to opinion. Exaggerated performance claims by OEMs (Original Equipment Manufacturers) can be difficult to challenge or disprove by non experts. Anyone can say they are Home Office compliant because the current guidance notes are just that – guidance. Also, the export, transfer and viewing of video evidence is a huge problem for the police and CJS. This is not easy to solve because vital standards were not in place before digital recording was sold. As I have reported before, Home Office ‘guidance notes’ and ‘subjective testing’ doesn’t guarantee a thing, only objectively measured values tests have any real value when assessing performance.

Measured progress

Any ‘Rotakin’ replacement must address the issue of image performance. It needs to be clear, simple and easily understood by all. It must combine subjective and objective testing which binds the OR to the required image quality. Image performance must be quoted in measurable values for comparative purposes and overall performance rated. We need to embrace standards for other CCTV applications where imagery might be used in court as evidence. Fundamentally, if we don’t quantify image performance, then end users will struggle to understand if they have meet their OR objectives and the same mistakes will be repeated. Our open letter was a reflection of the mood caused by members of the CCTV User Group being excluded from the consultation process, the results of which had been presented by the HOSDB as a fait accompli. Of course, Dr Neil Cohen has rejected this accusation, saying, “the CCTV User Group had been consulted and was invited to contribute at both the 2007 and 2008 conferences”. The position has been clarified and we accept the explanation offered by Neil that perhaps the invitation wasn’t made clear

enough and perhaps his previous presentations were aimed at a more general audience. The exchanges we have recently received clearly welcome any contribution we have to make.

Approaching launch

The Video Evidence Analysis team has explained the launch of facial image charts as just one aspect of the current programme and part of an HOSDB plan to roll-out other test packs. In reply, Neil said; “the primary objective of this project was to produce a testing strategy for non expert end users to help them validate the claims of installers”. A decision was taken not to concentrate “efforts on (any) technical component targeted testing methods”. The difficulty with this approach is defining a pass and fail strategy based on subjective assessment alone. We are pushing to include (where appropriate) a paired objective test (resolution) that compliments the result. We also believe objective results should be graded into image quality groups, or star rating matched to the OR application and image quality. We have also suggested inclusion of a ‘motion test’ protocol that simply defines how to test a vehicle or subject, when moving through the image scene. The sticking point is HOSDB don’t want to delay the release of ‘facial image charts’. We have concerns that if the base methodology is not agreed and published in advance, the facial test charts launch will lead to a fragmented approach. These are not a series of individual tests, but a collection of related tests and it’s the relationship strategy that is currently not visible to us.

Competition

On a positive note, we were greatly encouraged by the HOSDB wish to release ‘free to download’ versions and an open licensed approach for manufacturers to engage. This should encourage open competition, wide distribution and dissemination of test purpose and values. Care is required to ensure uniformity of standards is maintained. No one can prevent others from launching their own ‘test chart’, but it must not bear the national or HOSDB or agreed test logo unless it conforms in specification to an agreed standard. This is difficult to police, but could be enshrined in a self regulation agreement with unacceptable derivatives ordered not to trade under the official standard name. There are other test charts emerging. In conjunction with VMS (CCTV), Tavcom’s offering is ‘NORMAN’. They have developed a version of a life size manikin image test. It has a number of worthwhile additions and is more portable than the Rotakin manikin. But is this just a remodelled Rotakin with no measurement strategy, or a genuine attempt at pushing standards forward?

August 2009

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CCTVImage Mike Tennent, managing director of Tavcom, believes we should set a minimum resolution, perhaps about 300TVL or the equivalent pixel count. He says many DVRs are not capable of delivering higher quality images, so setting a lower level ensures a minimum standard can be safely achieved. You can’t fault his logic, but I question whether it is right to dumb down simply because industry can’t match their own statements. Should we not be driving the argument to the door of those who fail to deliver – name and shame? What you have to ask is which has more potential to improve standards and does matching the OR to product negate the purpose in the first place? Many consultants believe industry (OEMs) are failing to match or live up to their own sales claims. Users are often defenceless, because it is hard to disprove the finer technical arguments. It’s never the fault of the OEM! If we adopt a minimum quality level, would manufacturers’ work down to the lower standard or aim higher? Bear in mind the image below would ‘pass’ as acceptable if it were specificed at 300TVL, albeit the vehicle image would need to be greater than 50 per cent R.

Is digital failing to deliver?

This image compares the same composite video signal, recorded via DV format (£195 camcorder) and £1,200/channel, top-of-the-range, digital recording system using H.264. All images grabbed in raw screen pixel format from the same monitor; nothing has been scaled or tweaked. In the image labelled “DV Tape”, note the inability to clearly see the moving vehicle number plate at less than 30mph, 50 per cent R, and in the “Video Export” image, the quality is even worse. Many of you have purchased this system, but have you actually tested the output? For years, I, and others, have been banging on that most DVR suppliers make claims they can’t or won’t prove. The product is either oversold, not set up to match the OR, or is just badly designed. The example above is the result of poor codec design, because the recorded pixels are equal to the DV format at D1, so it hasn’t exceeded the Kell factor. I was told my comparison example was unfair! The remainder of my conversation has to remain private as we are still in negotiations. Many OEMs claim it is user demand and poor specification that drives them towards lower hard drive capacity or reduced bit rate, but I don’t buy that argument. Why? Because each supplier wants to bag the order and most are prepared to sacrifice performance. There is no moral high ground in the commercial world of security purchase. You might ask why suppliers don’t offer a test pack to prove their image quality and sell on performance – they all claim they are the best. But I know why, because when I ask, most (reluctantly) have to make up a new test rather than offer their own reference results, so I know it doesn’t exist. Many OEMs are confused by the term ‘performance test review’. They believe poking a camera out of the showroom window and recording general movement is a suitable test – nice picture! Eight years on since DVRs came on-stream and end users are still being told they need to increase RAID capacity, strange that, because it’s always after you have purchased, not before. I used to test DVRs but stopped, because most OEMs want me to endorse their produce, or tell them what passed, failed or needed improvement. I don’t and won’t. OEMs never pay for information. Issue sponsor

| Talking Shop One OEM got rather indignant, saying it was their right to know what I found – give me a break. So yes, please, tell me – am I not right when I choose to be extremely critical of most OEMs offering digital recording? Put it this way: I can’t currently name one DVR that I would recommend is free of some image performance defect or notable design flaw, and some of the majors are the worst offenders. When it comes to assessing image quality of DVRs, I am convinced a revamped subjective facial image test will prove absolutely nothing. A subjective test alone simply can’t extract the necessary image proof for compliance. So, is digital failing? NO, but manufacturers and suppliers are.

Is conformity the way forward?

I claim many manufacturers are failing to deliver against their own published data. And equally, some providers too, but more misinformation emanates from OEMs. By example, I will take issue with many of the arguments put forward by Mike Newton, (CEO of AD Group) in his recent interview in CCTV Image (No 33). Mike makes the claim IP is more expensive than using composite PAL cameras and suggests a hybrid solution is the way forward. His cost examples are more about specific system design issues than use of IP system architecture and are biased to favour his product. Mike doesn’t balance the argument with better image quality obtained from many IP progressive scan cameras compared to composite PAL. As a modern image format, PAL is dead in the water. It was designed for a raster based screen and we moved on years ago. You can purchase excellent IP cameras for less than £150 and many perform better than their commercial CCTV counterparts. It’s a brave person who challenges the view that IP networks are more expensive than coaxial cable with all its limitations and failings of low bandwidth and unbalanced transmission modes. IP networks have extremely high signal capacity and are much easier to route than hardwired configurations, so I disagree with his concept in almost every angle. To be honest, in a competitive open market, I can’t see how OEMs can behave fairly unless they are forced to comply with a conformity certificate. I can hear the howls of unfair, over the top, will add cost… OEMs haven’t delivered to date and some even use “Home Office compliance” as a sales tool; what compliance? The AD Group sit on the National CCTV Strategy Implementation board. So how can one trust an OEM to provide truly impartial advice that is not in their best interests? Oh yeah, I was born on a lily pad too.

Compliance certificate

Demands that each OEM has to test to an agreed standard and publish the result, free to download. It is relatively easy to agree the methodology and format because all this information exists. The question is can one achieve agreement and would the BSIA object? Interesting question! A star rating to an agreed format would be understood by most End Users, particularly if links to OR application. So in a climate where there is no conformity whatever, would it not be better to introduce a rating model now rather than wait? • Colin Greene is an independent security consultant and member of the CCTV User Group. Email: cmg.consultancy@btconnect.com Tel. +44(0)23-9225 9818

August 2009

CCTVImage

| Technology

Thermal imaging provides solution Polski Koncern Naftowy ORLEN is one of Europe’s largest refiners of crude oil. Employing more than 20,000 people, PKN ORLEN operates seven refineries throughout central Europe processing mainly URAL blend crude oil and here, tight security is top priority PKN ORLEN’S MAIN refining and petrochemical complex in Plock, Poland, is ranked among the most advanced facilities in Europe and for obvious reasons, just like every other petrochemical plant in the world, security is taken extremely seriously. Preventing unauthorised access is a major concern, with not only the access gates, but also the entire perimeter of the plant being tightly secured. “It is no easy task to secure the petrochemical plant here in Plock and prevent unauthorized access,” explains Jacek Kotulski, PKN ORLEN’s Security Specialist and Coordinator. “It comprises nearly 70 production units which operate over an area of more than 800 hectares.” “Just like at any perimeter where security is tight, we have a lot of different security measures and installations in place to make sure that no one enters the facility without us knowing about it. CCTV cameras, video analytics and fences are all installed, and work together around the perimeter to keep intruders out.” Refining “The refinery does not only need to be protected during the day against unwanted visitors, my task is to see to it that it is safe during the more vulnerable hours of darkness as well.” continues Mr. Kotulski. Knowing that thermal imaging technology would be a valuable additional security tool Mr Kotulski contacted Agtes, a security

A LL

SYSTEMS GO

systems distributor in Poland. Agtes demonstrated a thermal imaging camera from FLIR Systems. It was a great success and Mr Kotulski immediately decided to install a number of their SR-100 thermal imaging cameras.

Cont’d next page

FLIR Systems’ cameras are used around the world

FLIR SYSTEMS’ CAMERAS are used in a number of other security applications around the world, including Munich Airport and the London Eye. At the Franz Josef Strauss Airport in Munich, a number of SR-100 thermal imaging cameras are deployed around the perimeter of the site. Ranked the best airport in Europe, according to the Skytrax international survey of air passengers, it has a capacity to handle 90 flight movements per hour from its two runways. “Passengers that are passing through Munich airport do not only need to feel safe, they have to be safe.”, explains Mr Dominik Edlbauer, Product Manager Video Surveillance at Munich Airport. “In order to achieve this we do not only have the necessary security personnel, such as walking patrols, in place. We also have installed a complete CCTV network. All together more than 1,000 cameras are monitoring critical areas of the airport. Cameras are not only installed inside the airport. We are also monitoring activities that are taking place on the outside perimeter of the airport. A giant area, since Munich Airport covers a surface of 1,560 hectares. If people try to gain Overseeing the London Eye

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and petrochemical complex: PKN Orlen

unauthorized access, we want to be warned as early as possible. Therefore we are monitoring the outside perimeter of the entire airport. “Although there is a fence going around it, we want to see what is happening as well. “If someone wants to climb over or cut the fence, we need to know this immediately so that we can take the necessary actions to intercept the intruder immediately.” Meanwhile, at the London Eye, they have chosen to use FLIR System Photons, equipped with 320 x 240 pixel vanadium oxide detectors. According to FLIR, these produce a crisp thermal image which resolves even fine detail. “The London Eye is a technically challenging environment in which to operate an effective security system. It is a revolving structure, located over a tidal river with large amounts of reflective glass. The requirement to be able to monitor security sensitive areas continuously while keeping the London Eye open for business compounds these issues,” says Eric Dench, security manager at the Eye. “Although not always visible to the public, security measures have always been extremely tight. We are however constantly looking at new and better ways to make our security network even tighter than it is,” he explains. “A new tool for us at the London Eye is thermal imaging cameras.” Thermal imaging cameras are watched not only by human operators but also a video analytics system supplied by Ipsotec which provides a backup against human error. “Thanks to thermal imaging, the London Eye became even safer than before,” concludes Mr. Dench.

August 2009

Technology These economic thermal imagers provide crisp, clear thermal imagery in total darkness, light fog or smoke. They feature the same thermal imaging technology found in many of FLIR’s most sophisticated security and surveillance systems, but are packaged for users who have short to medium-range security and surveillance as their primary application. They include FLIR’s advanced image processing techniques which deliver excellent contrast regardless of scene dynamics. Range performance was an important consideration in choosing the SR-100. It can detect a man-sized target at a distance of up to 1.6 kilometres away and unlike other night vision systems that require low amounts of light to generate an image, the SR-100 can detect targets in total darkness, and in practically all weather conditions.

Highly restricted

FLIR Systems SR-100 thermal imaging cameras are now installed along the perimeter and at certain highly restricted areas. They are fixed mounted, always overlooking the same area. A CCTV dome is installed close to the thermal cameras and if an alarm goes off, and weather conditions permit, the situation is checked with both cameras and, if necessary a patrol sent out to check the situation. “The FLIR Systems SR-100 thermal imaging cameras do not only help us to detect potential intruders at night,” says Mr Kotulski. “At Plock, we get some foggy days and although the range performance of the thermal imaging cameras is affected by the fog, they still allow us to see and detect quite a bit more than with a CCTV camera. We also have some processes which create vapour and smoke. The SR-100 cameras are excellent tools to see through this – something which a CCTV camera cannot do.”

| CCTVImage “One reason for choosing fixed mounted thermal imaging cameras instead of pan/tilt cameras is that they work perfectly with our existing video analytics, reducing the number of unwanted alarms. One of the advantages of the thermal imaging cameras is that they always produce a high contrast image, not only during the night but also in difficult light conditions where CCTV cameras give little contrast. This makes thermal imaging perfect to work together with video analytics.” “The video analytics used here at ORLEN is Object Video. The images produced by the SR-100 are transferred over fibre optics to a fibre optic-BNC converter and enter an Object Video Processor. They are then transferred to the Ethernet so we can look at them whenever and wherever we want. “Over Digital Signal Processors (DSP) we run Object Video VEW 5.0. Object Video Forensics is installed as an add-on to this software. Object Video utilizes algorithms to detect objects, and immediately generates useful output such as real-time alerts or triggers for other applications.” “One of the algorithms we use is ‘trip wires’. If someone or something crosses a certain line, which I can define in Object Video, an alarm goes off. Another algorithm is Areas of Interest (AOI). With this I can define a zone in which no access is allowed. Again, if someone enters the AOI, an alarm will go off. Filters are in place to minimise unwanted alarms.” “One of the actions when an alarm is generated by Object Video is that the thermal images are shown immediately on a screen in the control room. If this happens, the operator decides about the next step that needs to be taken.” “The SR-100 cameras have proven to be valuable tools for our security. They help us to protect the perimeter not only during the night, but during daytime, in all weather conditions,” concludes Mr. Kotulski.

seeing is believing

See it. Believe it. Protect with it. When you’re investing in security solutions to protect your greatest assets, you don’t make decisions in the blink of an eye. And as a leader in security, we don’t manufacture products unless we’re sure of bringing you innovative technologies that leverage your existing infrastructure—like MAXPRO® VMS. With its open architecture, MAXPRO VMS controls multiple video subsystems to let you collect, manage and view quality video. MAXPRO VMS offers seamless integration with digital and analogue technology, as well as Honeywell’s popular Pro-Watch® suite. It’s a powerful all-in-one video surveillance and access control solution. Ready to see and believe?

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| CCTVImage

Sistore MX 3G a new generation of hybrid recording system

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August 2009

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CCTVImage

| Industry News

Industry News David Beanland joins AMG

Wireless off to the Palace

Cylon sets the standard

Stockport Homes safe and secure

AMG Systems Ltd. has announced that David Beanland has joined the company as General Manager for the Middle East, based out of Abu Dhabi. As Co-founder of Vision Factory Limited in 1994, David has an extensive background from the CCTV industry. Under his directorship the company developed Montage – an innovative range of video CCTV multiplexers. After selling the company in 2003 David has worked with Grandeye as head of sales EMEA and Asia and more recently as General Manager Middle East. Prior to founding Vision Factory, David worked for more than 10 years as Technical Director and MD of AVS Broadcast Ltd (from 1986 Avesco PLC), a company which manufacture broadcast TV equipment. Here, amongst other achievements, he founded and grew the US subsidiary and formed 3 new divisions for signal processing, graphics and video effects. Founder and MD of AMG Systems Alan Hayes says, “AMG continues to enjoy signiﬁcant market growth and the Middle East is a strategic and highly valuable market for the company. I am absolutely delighted that David, with his extensive technical and commercial background and expertise, has joined us.” Tel. +44(0)1767-600777 www.amgsystems.com

Cylon Global Solutions, the pioneers of the professional Body Worn Video Systems (BWV), is raising the bar in the security industry with the launch of a first of its kind high definition solution. Cylon Pro is the first and only BWV system on the market that is specifically designed and developed for professional applications, including the Police, emergency services, the armed forces and those involved in security professions such as traffic wardens and door staff. The bespoke compact mobile surveillance solution features state-of-the-art data capture, storage, management and retrieval systems. Jon Jepson, Founder Director of Cylon Global Solutions, commented: “There’s no doubt CCTV cameras are an integral part of today’s society in helping to catch and convict offenders. Ultimately, this has led to the rise of BWV, which is becoming more widely adopted and used as a tool for crime fighting and evidence gathering.“Our latest product – the Cylon Pro – takes BWV systems on to the next level. In fact, we believe that it could be the biggest revolution for the police force since fingerprinting was introduced.” Tel. +44(0)115-844 8930 www.cylonglobal.com

KBC Networks shrinks ethernet unit

Two representatives from Rochdale-based Wireless CCTV Ltd (WCCTV) visited Buckingham Palace on Monday July 13, after the ﬁrm was awarded the equivalent of a company knighthood in this year’s Queen’s Awards for Enterprise. David Gilbertson, Managing Director, and Ian Ramsdale, New Product Development Manager, attended a special evening reception for 2009 Queen’s Award winners, hosted by Her Majesty The Queen and other members of the Royal Family. Wireless CCTV won its Queen’s Award for Innovation in April this year. The ﬁrm specialises in mobile surveillance solutions and was commended for the continuous development of its wireless Dome systems. In WCCTV’s case, the awards committee were impressed by the technological evolution of the WCCTV Dome, which delivers enhanced community safety and crime prevention together with successful prosecution, while offering excellent value for the private and public sector. Tel. +44(0)1706-631166 www.wcctv.co.uk

One of the UK’s leading suppliers of specialist technical furniture for control rooms has been brought on board by Stockport Metropolitan Borough Council for a prestigious CCTV project. Thinking Space Systems supplied the furniture for the new concierge control room for Stockport Homes, a limited company owned by Stockport Metropolitan Borough Council. The new room provides CCTV coverage of various housing estates in the Stockport area. Thinking Space supplied a large L-shaped console that accommodates up to ﬁve operators and includes large storage bays. It also supplied 20 Novus monitor arms, a curved supervisor position and a 10m long monitor wall to house Barco 70-inch rear projection screens. The ﬁrst phase was completed in the spring and Thinking Space worked closely with the project’s integrators, Technology Solutions. Tel. +44(0)1794-516633 www.thinking-space.com

Tekno System launches the Hyperion

KBC Networks has released a new compact version of its 10/100Mbps Ethernet media converter that boasts one of the smallest footprints in the industry. Following hard on the heels of KBC’s compact video and data units, the latest addition to the downsized family of products measures just 75 x 65 x 24mm. It has all the features and benefits of its larger counterparts, whilst fitting neatly within most camera housings. The new compact Ethernet units were developed in response to demand from KBC’s customers and are available for both multimode and singlemode fibre, in single and dual fibre formats with the dual fibre unit supporting 100BASE-FX. An operating range of between -40 degrees and +70 degrees centigrade makes them ideal for industrial applications, and because the units can be powered by either a 12-24Vac or a 12-24Vdc supply, the camera and media converter can share the same power source. Tel. +44(0)1689-831605 www.kbcnetworks.com

Expanding surveillance equipment manufacturer Tekno System is currently launching what can be considered the new benchmark in infra-red illuminators technology. Focusing on the product features, the HYPERION has a very ﬁne and reliable angle adjustment device which allows a quick and precise light beam setting. It is the only solution, among the professional LED illuminators, with cable through wall bracket; the weatherproof protection of the whole system is IP66 and IP67 and the maximum light beam length is of 250 meters (273 yards). Moreover, the illuminator has, as a standard, a special device to allow pressure equalization to prevent stress on the enclosure seals and also moisture vapour permeable to help in condensation and fogging reduction. The integrated power supply unit makes the device directly working with 240 Vac with no need of any external junction box to host a power transformer. Integrated is the photocell switch too with the possibility, through a dry contact, to synchronize the switching on/off of the illuminator to the night/day camera modalities. Tel. +39(0)445-314324 www.teknosystem.eu

Hawtin takes on Mayﬂex role

Riello Multi Plus provides energy-saving power protection

Mayflex has appointed Peter Hawtin as infrastructure product manager, a newly created position. Hawtin joins Mayflex with over 20 years of experience working in the networking and cabling industry, and has also sat on BSI and ISO cabling standards committees. Most recently he was accepted as a member of the BSI TCT7/-/1 experts panel. In his role of infrastructure product manager, Hawtin will be responsible for managing the complete lifecycle of the infrastructure product portfolio. Hawtin will work closely with the marketing, purchasing and Infrastructure department managers, as well as also being a key contact for the company’s main infrastructure supply partners. Andrew Percival, managing director of Mayflex, said: “I am delighted to welcome Peter on board the strategic management team. His role will strengthen an area of the business which demands expertise, knowledge, dedication and time. I am confident that Peter is the man to fulfil this role successfully. “The expertise and technical knowledge that Peter has gained in his previous roles will prove to be a great asset to Mayflex. Peter will be undergoing an extensive induction programme over the next couple of months, familiarising himself with the business and his work colleagues.” Tel. +44(0)121-326 7557 www.Mayflex.com

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August 2009

| CCTVImage

Industry News

Industry News Mayﬂex offers free CCTV over IP

Reliance launches suite of vacant property solutions

Mayflex, the cabling infrastructure, networking and physical security solutions distributor, has introduced two new free of charge training courses for its customer base. The CCTV over IP networking courses are being held from September onwards at Mayflex’s headquarters in Birmingham. The courses are being held in conjunction with C-Net. Mayflex has partnered with C-Net for a number of years, with C-Net’s core function being designing and delivering technical training programmes for installers, technicians, designers, project managers and specifiers. The two courses, entitled “Introduction to IP” and “CCTV over IP Networks” have been developed to assist both existing and new customers to Mayflex. The courses are designed to help those who understand analogue CCTV requirements but are yet to make the transition into the IP marketplace. Martin Morris, Security Sales Manager at Mayflex commented, “We want to offer our security installers the opportunity to attend a course that really helps them, whether they are totally new to IP or already understand the basics and want to take it further.” Tel. 0800 75 75 65 www.mayflex.com

Reliance has announced the rollout of its range of vacant property services and electronic security solutions to help secure vacant premises, which have soared in number as a result of the economic downturn. Vacant office space in the City of London alone is up 46 per cent on last year at 7.8 million square feet, a trend likely to be reflected in major cities across the UK. There are a number of risks and costs associated with vacant properties that can be mitigated if preventative action is taken.Obvious threats are fire, theft and criminal damage which can be extremely costly. Damaged properties devalue significantly. Reliance vacant property solutions deliver a cost effective means of securing vacant premises combining electronic security and remote monitoring with key holding and response services. Our mobile fleet of vehicles and licensed security officers provide inspection visits, visitor escorting, and rapid response to an emergency as well as remedial action. Tel.+44(0)20-8391 2200 www.relitech.co.uk

Meyertech has been awarded ‘GOLD STANDARD’ for its customer support The gold standard award was based on the results of an independent Customer Satisfaction Survey conducted by BenchmarQ (a division of QMS), to appraise levels of customer contentment with respect to Marketing, Products, Staff Performance and Service. Overall, Meyertech achieved 89 per cent satisfaction. Pauline Meyers, Financial Director commented. “After successive years of achieving Silver our staff are as good as gold which, is an expression of just how professional they are” Tel. +44(0)161-628 8406 www.meyertech.co.uk

IPS UK launches new IP generation for Video Surveillance

Multipix Imaging present all the advantages of the H.264 compression format in a 16-input audio and video capture board.

The Picolo V16 H.264, designed and manufactured by framegrabber experts Euresys, is an outstanding video capture board with audio capability and featuring advanced on-board simultaneous compression for 16 real-time video inputs. Featuring contrast, brightness and saturation controls, along with video presence/loss detection. The H.264 encoding has tremendous advantages that make it the best suited compression standard for security applications. It offers high image quality on top of low bit rate and low storage requirements. This new Picolo V16 H.264 is a single lane PCI Express board offering dual destination (compressed and raw streams) for each video input with independent conﬁguration of both streams. Tel. +44(0)1730-233332 www.multipix.com

Mitsubishi Electric’s dynamic DX-TL5716E

IPS has launched the new generation of IP-based network video solution for professional video surveillance. IPS-Video Manager is an intelligent Video Analysis and Management Software and is the next stage of development from the established IPS hardware range, moving into an IP-based structure. It combines Network Video Recording (NVR), highly advanced Video Content Analysis (VCA), management of mega pixel cameras, PDA solutions and large screen visualization in a brand new software architecture. Sophisticated detection algorithms such as intrusion detection, smoke and fire, unattended baggage and even intelligent behavioural pattern recognition such as graffiti are integrated in an open plug-in structure. This revolutionary video platform combines digital video management, intelligent video analysis using a 3D multi-sensor device as well as a novel way of image recording with a quick data recall facility – the Time Machine. Consistent implementation in a state-of-the-art software architecture, utilizing professional IP network technology, takes the possibilities of video technology to new heights and most precise scalability. The user decides whether to only view camera images or whether these will be recorded or analyzed and scanned for behaviour patterns using intelligent algorithms (IPS outdoor detection, fire, smoke, graffiti, theft, suitcases, sabotage etc.). Plug-ins by way of open-ended detection and analysis functions allow installation of future functions. Geo-referenced multicamera solutions enable localisation and tracking of objects as well as the creation of motion profiles throughout the whole site. Intelligent dome tracking with automated target search or marking the target object, supports target object identification. IPS-Video Manager fits all sizes of systems – from desktop solutions with two cameras to globally cross-linked video clusters with thousands of high-resolution cameras. IPS-VideoManager offers multiple functionality via its open platform - even for future requirements - and offers powerful potential for practiceoriented upgrades. Modern software processes video data parallel at several levels. The Fusion of video data, results of analysis and interface information considerably enhances the scope of video technology functions. Users receive facts and results in a graphically appealing and well arranged manner. All important information is presented coherently and simultaneously, unnecessary items are hidden. Not only does this shorten response time, but it also avoids operating errors as well as reducing necessary reading of instructions to a minimum.The modular software concept allows the system to grow with the demands of the future. Tel. +44(0)8700-540520 www.ips-cctv.com

Mitsubishi Electric, a world leader in the design and manufacture of advanced security solutions, is pleased to introduce a new 16 channel digital recorder, the DX-TL5716E. Complementing Mitsubishi’s comprehensive range of security solutions, the DX-TL5716E utilises MPEG-4 compression providing reliable 24/7 surveillance. Ideal for multi-site locations, this DVR is the perfect solution for domestic, retail, banking and corporate applications. Demonstrated at IFSEC earlier this year the DXTL5716E is equipped with a range of features, including built in motion detection, time and date search facilities and a multiplexer output function that allows up to 6 different viewing modes for the simultaneous monitoring of both live and recorded footage. Built with real time recording and playback functionality, the DX-TL5716E provides up to 400 frames per second, enabling the reproduction of high quality, detailed images; in addition this DVR beneﬁts from a 450TVL resolution, further enhancing the accuracy of recorded images. Tel. +44(0)1707-278684 www.mitsubishielectric.co.uk/vis

GSS protects Northumbrian Water’s critical valve locations

Guide Security Services Ltd (GSS) one of the UK’s leading integrated I.P. security solution providers now protect critical water supply valves for Northumbrian Water Ltd. GSS demonstrated that their Video Content Analysis solution provided a consistently high level of protection and reliability in remote rural locations and dealt with the challenges of wildlife and inclement weather. Only genuine intruders approaching, or entering high risk areas, created and transmitted alarm events to a remote control centre location. Installed and conﬁgured by GSS personnel, one solution utilized virtual trip wire rules, and a second detected loitering within an area of interest, producing a sterile ‘No-Go’ zone around the valve locations. The system was tested during the day and at night, in all weather conditions including heavy rain, mist and fog. Each time the video analytic processing functioned correctly. Northumbrian Water Ltd conﬁrmed that the video analytic system provided a high level of protection. Tel. +44(0)845-058 0011 www.guidesecurity.co.uk

August 2009

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CCTVImage

| Directory

Directory of member companies Companies listed are members of the CCTV User Group. Membership indicates a company subscribes to the ideals of the CCTV User Group, and are committed to upholding the highest standards. Broadland Guarding Services Tel. +44(0)1603 484 884 Fax. + 44(0)1603 484 969 Email: info@broadlandguards.com Web: www.broadlandguards.com

802 Global Tel. +44(0)118 940 7240 Fax +44(0)118 981 1214 Email: sales@802global.com Web: www.802global.com

CCTV CONTROL ROOM MANAGEMENT: Broadland Guarding Services are a long established provider of CCTV Control Room Management and Monitoring Services carried out by vetted, trained, licensed and uniformed Personnel. Working in Partnership Towards a Secure Future.

802 Global are wireless products specialists delivering a full range of wireless CCTV solutions including backhaul links, re-deployable cameras and networked storage and control room systems. Working with CCTV integrators, we have an enviable track record of delivering wireless IP CCTV solutions resulting in signiﬁcant cost and efﬁciency savings for public and private sector organisations.

CBC (Europe) Ltd Tel. +44(0)20-8732 3312 Fax +44(0)20-8202 3387 Email: info@cbcuk.com www.cbceurope.com

Altron Communications Equipment Ltd Tel. 01269 831 431 Fax 01269 854 348 E-mail: comms@alton.co.uk Web: www.altron.co.uk

CBC is a multi-national company. We manufacture the Computar and Ganz branded CCTV products. The Computar brand is associated with Lenses (optical products) and the Ganz brand with electronic products, cameras, domes, housings, DVR’s, VCR’s, monitors and IP/ transmission equipment. Our goal is to be the ﬁrst choice for CCTV buyers.

Altron are the leading manufacturer of Poles, Towers, Columns and Bracketry for the CCTV industry. Backed by the very latest technology in design and manufacturing facilities Altron are ideally placed to meet all your camera mounting requirements.

AMG Systems Ltd Tel. +44 (0)1767 600777 Fax +44 (0)1767 600077 Email: sales@amgsystems.com Web: www.amgsystems.com

C C C T CC CT TVV

AMG is a leading provider of video and communication transmission solutions for CCTV surveillance operations in the Transportation and Security Sectors. The company is a global supplier, offering a full range of transmission technologies including ﬁbre optic systems, unshielded twisted pair (UTP) links, multi-port Ethernet switches and both analogue and digital wireless products. AMG transmission solutions have been successfully implemented in many high proﬁle projects worldwide.

Axis Communications Tel. +44 (0)1462 427 910 Fax. +44 (0)1462 427 911 Web. www.axis.com Axis is the global market leader in network video. We were first to bring the benefits of network video technology to professional video surveillance and remote monitoring applications, introducing the world’s first network camera in 1996. With more than two decades of experience in networking technologies, the largest installed base of network video products, as well as strong partnerships with leading players across all continents, Axis is the partner of choice in network video.

www.cctvtraining.com Tel & fax: +44(0)1252 678589 www.cctvtraining.com

Email: admin@cctvtraining.com We now have more to offer than you think! Web: www.cctvtraining.com We now have more to offer than you think! CCTV SIA LicenceWe training, Managers 5 Diploma inSIA CCTV nowtraining, have moreManagers to offerlevel than level you think! CCTV CCTV SIA Licence 5 Diploma in CCTV management award. Mobile CCTV Hire to assist with your local Licence training, Managers level 5 Diploma award. management award. Mobile CCTVin CCTV Hire management to assist with your local system orCCTV provide foryour local events. on for CCTV Mobile toCCTV assistCCTV with locallocal systemevents. or Advice provideAdvice CCTV localCCTV system orHire provide for on management, refresher training for licence holders and much events. Advice on CCTV management, refresher licence holders management, refresher training for training licenceforholders and much more! Contact us now and howsee wehow can a difference! and muchmore! Contact us see now wemake can a difference! more! Contact us now andand see how we canmake make a difference! 01252 678589 admin@cctvtraining.com 01252 678589 admin@cctvtraining.com www.cctvtraining.com + cctv logistics www.cctvtraining.com + cctv logistics Chris Lewis Fire & Security Tel. +44 (0)1865-389828 Fax +44 (0)1865-782400 Email: sales@clfs.co.uk Web: www.chrislewisfs.co.uk Our CCTV design and installation experience spans single camera systems to full surveillance suites for university campuses and town centres. As an independent installer, we can advise on the most appropriate technology, legislative requirements, codes of practice and guidelines, as well as providing Level 2 CCTV operator training.

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Chroma Vision Ltd Tel: 01892-832112 Fax: 01892-836651 Email: sales@chroma-vision.co.uk Web: www.chroma-vision.co.uk

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Chroma Vision Limited provides design, installation and support packages upon all CCTV and control systems, using in-house labour. Our unique approach to Account Management allows us to provide a high level service without the high price tag.

Bosch Security Systems Tel. +44 (0)1895-878 088 Fax +44 (0)1895-878 089 Web: www.boschsecurity.co.uk Email: uk.securitysystems@bosch. com

Cognetix Limited Tel. +44(0)8707-442994 Fax +44(0)8707-442995 Email: info@cognetix.co.uk Web: www.cognetix.co.uk A hands-on technical consultancy specialising in trafﬁc enforcement and community safety systems. Cognetix offers a holistic approach including initial assessment, system design and speciﬁcation, procurement (EU), Prince2 project management including business process management, contract administration and managed maintenance. Active in the CCTV User Group, Cognetix are informed of the latest developments and have an in-depth understanding of legislation.

Bosch Security Systems offers a complete line of CCTV products including videa cameras, autodomes, monitors, digital recorders and IP video systems.

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August 2009