Facts first Jackson works third shift at the Indiana Child Abuse and Neglect Hotline. When a phone call comes in, “the conversations last around 30 to 40 minutes and are an intense fact-finding mission,” she said. The initial task is determining whether the information meets the state’s definition of child abuse or neglect. Child abuse is more than bruises and broken bones. Other types of abuse, such as emotional abuse or neglect, leave deep, long-lasting scars. Jackson’s goal is to provide lifelong change for those involved with the case through teaming, engaging, assessing, planning and intervention. As supervisor, she tries to model appropriate behavior. “I never ask my team members to do something I am not willing to do myself,” she said. She also has an open-door policy that enables her team to have a safe place to let off steam. The nature of what Jackson deals with every day can be overwhelming at times, and she has developed many coping mechanisms. Some of these include a great sense of humor, baking and what she calls musical therapy — listening to jazz, rhythm-andblues and rap. She has three forgiving cats and connects strongly with people outside “the system,” like her family and close friends. Shopping for shoes is also a relaxing diversion. Jackson mentioned that she is careful what she reads and what television shows she watches because many topics get too close to the job and she needs the reprieve. “I enjoy that I have made amazing changes in the lives of families. We are all here on Earth for a purpose, and this is mine,” she said. In the past she also has stayed involved by serving two terms with the Columbus Human Rights Commission. “Helen is a quiet hero in our community,” said Arlette Cooper Tinsley, director of the Human Rights Commission. “She never seeks attention and acclaim, but she really is part of the strength of our community — the reason Columbus is such a great place. “She protects our children — all our children. She is a steadfast friend of human rights; she believes in equal treatment for everyone. I’m privileged to have worked with Helen.” Jackson graduated in 2000 from Leadership Bartholomew County and was a member of Sigma Gamma Rho sorority. “Eventually I would like to retire to South Carolina to be around family; however, I still have some great work to be done for the children and my staff who need me here.”
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