A Journey into Identity and Fraud – Joe’s Story
Jonathan Walsh Head of Consultancy – Identity and Fraud solutions
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Experian working with SCL A proven integration that delivers Identity checking to help you:
Meet your KYC and AML obligations Avoid fraud Build trusted relationships with genuine customers
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Illustrating a typical customer journey, what that means for your business and how we can support you every step of the way Š2013 Experian Limited. All rights reserved. Experian Public.
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Challenges across the customer lifecycle
KNOW which prospects you want to target and avoid encouraging fraudsters
ACQUIRE profitable new customers, protecting your business without impacting on service to genuine customers
MANAGE the relationship for on-going loyalty
GROW and develop effective, long term customer relationships safely
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Joe just graduated and is living with his parents...
Meet Joe‌
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Your business challenge How do we target the right customer with the right offer while protecting our business?
Joe decides to go on holiday – he’s heard about secure, cost-effective ways to pay abroad
He looks into his options… Payments
Fraud Prevention
Credit Risk
Consumer Services
Fraud data
Identity
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©2013 Experian Limited. All rights reserved. Experian Public.
Suitability
Indebtedness
Affordability
Fraud Prevention
Credit risk
Fraud data
Fraud scoring
Payments
National data
App fraud prevention
Payments Gateway
Identity
Direct Debit check
KYC/CDD
Device intelligence
Document check
Identity questioning
Identity verification
Identity validation
Your business challenge
How do we grow safely?
Joe visits a prepaid card provider’s website...
He decides to buy one … Credit Risk Consumer Services
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Your business challenge How do we protect business without impacting service?
Joe applies for his prepaid card
Prepaid card
1234 1234 1234 1234 00 09/12 08/15
MR JOE BAXTER
He flies away for a great break‌ Credit Risk
Consumer Services
High risk addresses
Fraud Prevention
Transaction checks
Device intelligence Š2013 Experian Limited. All rights reserved. Experian Public.
Credit card check
Payments
Identity
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Joe starts work and meets Sally she’s recently joined the company too having been working abroad
Joe and Sally…
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Your business challenge How can we give instant service while protecting our business?
Joe wants the latest technology so he visits his high street phone outlet and applies for the latest model
The latest model Consumer Services
Affordability
Credit Risk
Credit risk
Fraud data
Fraud scoring
National data
App fraud prevention
Fraud Prevention
Payments Gateway
Bank a/c check
KYC/CDD
Identity questioning
Identity verification
Identity validation
Š2013 Experian Limited. All rights reserved. Experian Public.
Direct Debit check
Payments
Identity
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Your business challenge How can we be confident the customer is who they say they are?
Joe and Sally find their dream property – and the Bank are pleased to tell the couple they are accepted
Their dream house… Consumer Services
Suitability
Indebtedness
Affordability
Credit Risk
Credit risk
Fraud data
Fraud scoring
National data
App fraud prevention
Fraud Prevention
Payments Gateway
Bank a/c check
KYC/CDD
Document check
Identity questioning
Identity verification
Identity validation
©2013 Experian Limited. All rights reserved. Experian Public.
Direct Debit check
Payments
Identity
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Fast forward years Š2013 Experian Limited. All rights reserved. Experian Public.
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10 years later…
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Your business challenge How do we protect our customers from potential fraud?
Joe’s online identity is compromised
A problem arises…
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Data Patrol
High risk addresses
Fraud data
Consumer Services
Credit Expert
Credit Risk
Fraud Prevention
Open a/c monitoring
Payments
National data
Device intelligence
Identity questioning
Identity
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Joe shows signs of financial stress due to being over committed...
Joe’s finances take a nose-dive…
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Your business challenge How do we ensure people are telling us the truth when they apply for products?
Desperate for money, Joe applies for a credit card fraudulently...
Joe breaks the law‌ Payments
Š2013 Experian Limited. All rights reserved. Experian Public.
Credit Risk
Consumer Services
Fraud data
Fraud scoring
Open a/c monitoring
National data
Fraud Prevention
App fraud prevention
Identity
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Your business challenge How do we validate a payment is set-up correctly?
As a structured payment plan, Joe agrees to pay by Direct Debit...
Joe starts to take control‌ Fraud Prevention
Credit Risk
Consumer Services
Payments Gateway
Bank a/c check Š2013 Experian Limited. All rights reserved. Experian Public.
Direct Debit check
Payments
Identity
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Experian helping you to: Meet your legal obligations for KYC and AML checking
Prove your customers’ identities Avoid fraud Offer a great customer experience with fast, easy and riskfree registration Delivered through a tried and trusted integration with UltraPos
Come and have a chat with us on our stand ©2013 Experian Limited. All rights reserved. Experian Public.
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