TOTAL QUALITY MANAGEMENT

Page 57

percentage(%)

89.5

89

89

89 88.5

88

88 87.5 1 year 2003--2004

2005-2006

CSI- Residential

percentage(%)

c.)

2004-2005

92 90

90 88

88

86

86 84 1 year 2003-2004

2004-2005

2005-2006

percentage(%)

d.) CSI- LT Commercial

92 90 88 86 84 82 80 78 76 74

90 88

80

1 year 2003-2004

2004-2005

2005-2006

57


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