TO STUDY HUMAN RESOURCE MANAGEMENT IN CONVERGYS

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these areas. All candidates are asked the same questions and notes are taken in order to evaluate candidates. A Competency based interviewing guide has been developed for the same (Refer Annexure A). Note that for each competency, different questions are provided that tap into different levels of the competencies. The basic principle of interviewing for competencies is this: Past behavior is the best predictor of future behavior

In competency-based interviewing, we ask the candidate to tell you about specific, actual past events in which he or she played an active role. We listen for evidence that the person demonstrated behaviors in those situations that are identical to or similar to the competencies we are looking for. For example, if we hear about a candidate trying to persuade a

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