TO STUDY HUMAN RESOURCE MANAGEMENT IN CONVERGYS

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Skill: A person's ability to do something well. Knowledge: Information that a person uses in a particular area. Self-Image: A person's view of him or herself, identity, personality and worth. Trait: A typical aspect of a person's behavior. Motive: What drives someone's behavior in a particular area? (An underlying need for achievement, affiliation or power) Competencies are not "add-on" responsibilities or skills. Instead, they are a way of clarifying existing job requirements and expectations about performance.

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