TO STUDY HUMAN RESOURCE MANAGEMENT IN CONVERGYS

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encourage the development of competencies, to link individual goals to organizational values and objectives.

3. Since the manager completes the performance appraisal, how can one be certain of his/her objectivity? Open communication is encouraged between the manager and the employee. The manager does the appraisal, as it is his/her job, as well as a managerial right. However, this appraisal ought to be done with the cooperation and full participation of the employee as well as consultation with the next management level. There is also a section, which provides for the employee’s comments.

4. How do I evaluate an employee who is technically very productive, weak in certain competency areas, however doing work where the objectives (quality and quantity) are more important than the competencies? It is here that the need for Personal Development Plan is identified. A Development Plan is important to help the

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