All above motivate us to improve quality. Improved quality can affect the success in many different ways: 1
More satisfied and loyal customers
2
Lower employee turnover and sick leave rates
3
A stronger market position
4
Shorter lead times
5
Opportunities for capital release
6
Reduced costs due to waster and rework
7
Higher productivity
Figure demonstrates the importance of quality expressed by Deming in 1986. In this figure, Deming connects improved quality with company prosperity.
Improve Quality
Capture the market with better quality
Cost decreases because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials.
Stay in business
Fig. The Importance Of Deming for Quality
Productivity improves
Provides jobs and more jobs