Total Quality Management 1 I would like to take this opportunity to thank a few people without whose support and faith this project would not have been possible. We would like to begin with our Principal Sir, Mr. XYZ, for giving us a platform to perform and helped us realize our potential. We would also like to thank Prof. XYZ for giving us an opportunity to make this project and learn a lot. Last, but not the least, The Almighty, Who kept our spirits high during the making of the entire project. 2