Table of Contents
2.
Table of Contents
3.
Statement of Purpose
4.
Message from General Manager
5.
Message from Contract Administrator
6.
Message from URI Athletic Director
7.
Organizational Chart/Our Team
8.
Ryan Center Facility Overview
9.
Boss Ice Arena Facility Overview
10.
Ryan Center Operational Overview
11.
Ryan Center Tenants
12.
Boss Ice Arena Operational Overview
13.
Boss Ice Arena Tenants
14.
Facility Versatility
15.
Universal Use of a University Building
16.
Summary of Events
17.
Summary Events
18.
Spotlight Events
19.
Social Media
20.
Partners
21.
Partners
22.
Coca-Cola
23.
Rhody Sports Properties
24.
How You Doin’?
25.
Safety Campaign
26.
Customer Satisfaction Surveys
27.
Google Analytics and Media Placement
28.
Testimonials
29.
Testimonials
30.
Going Green
31.
Future Outlook Eli Young Band Presented by SEC December 8, 2013
Statement of Purpose
Statement
o f TO ENHANCE the quality of life on the University campus by providing a forum for a wide variety of live events, entertainment and cultural opportunities and by supporting University intercollegiate athletics in a manner that reaches the highest standards that can be set for NCAA athletic competitions.
P u r p o s e
TO SERVE as a hub and catalyst for the further and ongoing activity and development on the University campus and in Southern Rhode Island (South County).
TO ATTRACT and book a broad mix of events appealing to all segments of the University and South County communities, including concerts, family shows, intercollegiate athletic and sports exhibitions, public and trade shows and community and recreational programs.
TO PROTECT the University’s capital investment by insuring that the Facilities are operated in a manner which is orderly and efficient, and which safeguards the public trust, while providing the greatest overall financial return to the University.
3
Message from General Manager
O
n behalf of Global Spectrum
We continued our great partnership
Skate program continues to teach skating
and the staff at the Ryan Center
with the URI Student Entertainment
fundamentals to hundreds of local
and Boss Ice Arena, it’s my
Committee advised by Michael Nolfe in
children and adults annually.
privilege to present our Fiscal Year 2014
hosting URI Family Weekend comedian,
(FY14) Annual Report. This past season
Jim Gaffigan, who entertained the largest
We
was another extraordinary season for
comedy crowd at the Ryan Center since
improvements
both the Ryan Center and Boss Ice Arena
Jay Leno in 2008, as well as country
the new “Alex and Ani Court at the
that saw both venues exceed budget goals
music group, Eli Young Band and pop
Thomas M. Ryan Center” and several
for a third consecutive season. With the
star, Kesha. In addition, we welcomed
new technology and concession upgrades
challenges that we consistently face in this
Hardwell, the #1 DJ in the world and a Hip
are on tap for FY15. In addition to the
ever-changing event landscape, I am very
Hop headliner Tyga. Valentine’s Day 2014
commitment of our Global Spectrum
proud of what our team has accomplished
marked the first collaboration between
staff of seventeen (17) full-time staff and
over the past year.
national country music promoter, Police
over 200 hundred part-time staff, we also
Productions and the Ryan Center as we
understand that our success as a venue is
With the relationships we have established
welcomed 2014 Academy of Country
not possible without the support of our
both locally and nationally within the
Music New Artist of the Year, Justin Moore
partners and tenants that make up the
industry, we were once again able to
with Randy Houser and Josh Thompson.
Ryan Center and Boss Ice Arena. We are
display the multi-purpose functionality
This great country concert also provided
proud of our strong relationship with the
of Southern New England’s Premier
us the opportunity to serve beer and wine
University of Rhode Island, especially
Multipurpose Venue, as more than 250,000
to the general public for the second time
the University President’s office, Vice
patrons attended a variety of events this
in venue history.
President for Finance and Administration
past season at the Ryan Center. Some of
office,
continue
URI
to
make
including
Student
capital
purchasing
Entertainment
these diverse events included: URI Men’s
Public awareness at Boss Ice Arena has
Committee and URI Athletics and we
and Women’s Basketball, URI Football,
never been stronger and interest in
look forward to building on the success
Rhode Island Interscholastic League
hockey, skating and our public programs
of 2014 in the future.
High School Basketball Championships,
continue to flourish at Boss Ice Arena. The
Southern Rhode Island Home Show,
nationally ranked URI Men’s and Women’s
Providence County Kennel Club Dog
Club Hockey programs both thrived again
Show, NECA All-Star Cheer and Dance
this past season. The Southern Rhode
Championships,
East
Island Youth Hockey Association is the
Catholic Youth Conference, University
largest youth hockey program in the state,
Admission events and URI Graduate
and five local high school hockey teams
Commencement and seven local High
continue to experience success here at
School graduations.
Boss Ice Arena. In addition, our Learn to
44
Steubenville
Leah Becki General Manager Ryan Center and Boss Ice Arena
Message from Contract Administrator
THE
UNIVERSITY OF RHODE ISLAND
Division of Administration and Finance Office of the Vice President Carlotti Administration Building, Kingston, RI 02881 USA
Dear Leah, On behalf of the University of Rhode
Boss Ice Arena fall within the Division
more. Global Spectrum’s commitment
Island please accept my congratulations
of Administration and Finance and as
to finding creative and mutually-
to you and your team on another
such, play an integral part in campus
beneficial solutions in working with each
successful year of operations for the
operations and the enhancement of
of these departments is a true testament
Ryan Center and Boss Ice Arena. I
our student and campus community
to the professional dedication your team
appreciate the time and efforts of the
experiences.
exhibits on a daily basis.
during my first season at the University
The multi-use and varied programming
We look forward to our continued
of
the
of both facilities displays the outreach
outstanding relationship with Global
collaboration with Athletics on the Alex
mission through the many concerts,
Spectrum, and are proud to display
and Ani Court at the Ryan Center and
family shows, sports and community
the facility upgrades to the community
LED arena lighting upgrades for men’s
events, and public programs, in addition
for the 2014-2015 year. We anticipate
and women’s basketball games.
I also
to being the home of URI’s basketball
continued growth and success of both
want to commend you for the successful
programs, and club hockey programs.
our venues for the upcoming season.
execution of URI Graduate School
The quality of these programs and the
Commencement and Admission Events,
attention given to the many campus
as well as bringing in the national
departments who also utilize the Ryan
country promoter, Police Productions,
Center and Boss Ice Arena are a source
for the Justin Moore and Randy Houser
of pride to all users.
Global Spectrum staff over the last year Rhode
Island,
specifically
Go Rhody!
Valentine’s Day concert. We are appreciative of your continued of
support to the university, from your
Administration and Finance at the
steady employment of URI students
University of Rhode Island is to support
through
the academic, research and outreach
positions to the collaboration with
programs of the University, including
several different departments including
fostering inclusion and community as
Athletics, Student Affairs, Public Safety,
a tool for success. The Ryan Center and
Catering, Admissions, Facilities, and
The
mission
of
the
Division
internships
and
part-time
Christina L. Valentino Vice President, Division of Administration & Finance University of Rhode Island
5
Message from URI Athletic Director
THE
UNIVERSITY OF RHODE ISLAND Athletics Director of Athletics 3 Keaney Road, Suite 1, Kingston, RI 02881 USA
The 2013-14 University of Rhode Island school year was another great example of collaboration between the University of Rhode Island Athletic Department and the Ryan Center administrative staff. In order to show the University of Rhode Island community a cohesive enterprise, the Ryan Center staff and Athletic Department staff need to work extremely close and seamless. I continue to be so pleased with how the two staff ’s work together, but more importantly the mutual respect and appreciation shown by both groups towards each other should be a model of how an athletic department and a private management company should work together. The summer of 2014 has already been very exciting with new initiatives that will surely enhance the overall fan experience in what I believe to be the greatest basketball facility in the Atlantic 10 Conference. With incredible technology enhancements, the URI fan base is going to be extremely proud of the facility and we know our men’s and women’s basketball players are going to love the impact this new technology has on their overall experience. The Ryan Center management staff has also played an integral role in a men’s and women’s basketball office renovation project this summer. As we continue to invest and support our men’s and women’s basketball programs, it is critical to utilize the expertise with the Ryan Center’s operations staff to ensure projects are not only done in a first class manner, but also within budget and on time. We are excited about the continued partnership between URI Athletics and the Ryan Center staff from Global Spectrum. The future is very bright and we will continue to work together to ensure we provide the best customer service in the best building in our league.
Thorr Bjorn Director of Athletics University of Rhode Island
46 6
Organizational Chart/Our Team
Leah Becki
General Manager
James Morris Director of Facilities
Maureen McCarthy Director of Ticket Operations
Monica York Director of Finance
Eric Postemsky Director of Event Services
Jon Hendricks Ice Rink Manager
David Miner Facilities Engineer
Matt Moeller Director of Marketing
Erin Burry Staff Accountant
Alex Nurkin Event Coordinator
Beth Northup Boss Ice Arena Office Manager
Event Staff Supervisors Event Staff
Alex Colantonio Operations Manager
New Team Members Caitlin Neville Premium Services & Marketing Coordinator
Custodians Operations Staff
Jeff Kuhn Box Office Manager Eric Lantz Facilities Manager & Tech Services
Tech Services Staff
Box Office Supervisors Box Office Sellers
Caitlin Neville Caitlin is a recent graduate of the University of Rhode Island where she received a degree in Journalism and served as the Media Outreach Coordinator for “Make It Pink” – A Breast Cancer Awareness Viral Campaign that generated over 40,000 views on YouTube in 10 days. Caitlin had previously served as the Operations Supervisor at the Ryan Center for the past 5 years, proving to be a valuable asset to Global Spectrum, and is an excellent example of professional growth within our company. Erin Burry Erin joined Global Spectrum this season as the Staff Accountant for the Ryan Center and Boss Ice Arena. She recently was an accountant for a Western Pennsylvania law firm. Erin is responsible for processing the building’s accounts payable invoices, accounts receivable invoices as well as payroll. Erin earned her Bachelor’s degree in Accounting from Gannon University.
David Trombetti Ice Technician
Michael Scudieri Ice Technician
Alex Colantonio
Alex Colantonio recently became the Operations Manager of the multi-purpose sports and entertainment facility, the Ryan Center and Boss Ice Arena. Alex is a 2011 graduate of the University of Rhode Island where he received a degree in Political Science and Master Degree in International Relations. Alex had previously served as the Lead Operations Supervisor at the Ryan Center for the past 7 years, proving to be a valuable asset to Global Spectrum, and is an excellent example of professional growth within our company.
7 7
Ryan Center Facility Overview
T
he Thomas M. Ryan Center, located on the University of Rhode Island campus in scenic South County, is home to URI Men’s and Women’s Basketball programs, URI football teams’ locker room, along with athletic department offices, training rooms, players’ lounges and a souvenir store. The venue seats 7,800 for basketball, and over 5,500 for concerts, family shows, lectures and other community events. The Ryan Center boasts three tiers of seating in the arena to bring all 7,800 seats within 74-feet of the court, creating a frenzied atmosphere. Every seat in the Ryan Center has a chair-back, including our 1,120 club seats and features seven luxury suites that overlook both the Meade Stadium football field and the Alex and Ani basketball court at the Ryan Center. The luxury seats are exclusive and are each fully furnished, offering VIP treatment for up to twenty people. Amenities include two brand new full-color LED video boards and a full arena ribbon wrap that offers complete full motion video capabilities. The state-ofthe-art house sound system, designed with acoustic provisions, provides a full range of high power sound to all seats in the venue, including the concourse and Alumni Room making it suitable for any event. In addition, 42 LCD High Definition televisions are also installed throughout the facility to provide a live stream during events. Featured in all lobbies, concourse levels, suites, meeting rooms and artists’ dressing rooms the televisions create a constant connection between patrons and the action on the arena floor. The Ryan Center is owned by the University of Rhode Island and managed by Global Spectrum, the fastest growing firm in the public assembly facility management field, with more than 115 facilities around the world.
48
Boss Ice Arena Facility Overview
The Bradford R. Boss Ice Arena,
located on the University of Rhode Island campus, is home to the nationally ranked URI Men’s and Women’s Club Hockey programs, as well as five Rhode Island High School Hockey programs, the URI Intramural Hockey League, daily public sessions, various youth and adult hockey leagues and a year round Learn to Skate program. Additionally, during the summer, Boss Ice Arena hosts a variety of hockey camps and clinics. Built in 2002, the state-of-the-art ice rink is the very first indoor ice facility in all of Southern Rhode Island. With a seating capacity of 2,500, Boss Ice Arena includes two university team locker rooms, four large public locker rooms, one female auxiliary locker room and an official’s locker room. In addition, Boss Ice Arena features
a university team weight room, a pro shop that is owned by 2nd Time Around Sports, Inc. and a hospitality room that’s available for birthday parties, meetings, classes and corporate events. Open daily, Subway is also a featured aspect of the arena, acting as the facility’s concessionaire. Boss is a great place for teams to practice, families to learn how to skate, watch a game, have a party and most importantly, have lots of fun in a safe, family-friendly environment. Boss Ice Arena is owned by the University of Rhode Island and managed by Global Spectrum, the fastest growing firm in the public assembly facility management field, with more than 115 facilities around the world.
9
Ryan Center Operational Overview
URI Basketball – 33.55% Concerts & Family Events – 32.50% URI Football – 4.2% Brunches & Receptions – 1.05% Cheer Events – 3.34% Exhibitions – 7.42%
Net Income Percentage
Graduations – 6.78% Other – 11.16%
URI Basketball – 41.34% Concerts & Family Events – 18.05% URI Football – 10.51% Brunches & Receptions – .37% Cheer Events – 3.69%
Attendance Percentage
Exhibitions – 10.31% Graduations – 9.95% Others & Meetings - 5.78%
Event Percentage
41010
Ryan Center Tenants
I
n the second season under head coach Dan Hurley, the Rhode Island Rams men’s basketball team rebounded to win 14 games, notching wins over LSU in Baton Rouge and Elite Eight participant and conference rival, Dayton. E.C. Matthews was named Co-Atlantic 10 Rookie of the Year, becoming one of only three freshman in the country to average at least 14 points, 4 rebounds, and 2 assists in a single game. Matthews is only the 5th URI player in history to win the award, joining John Evans, Kenny Green, Antonio Reynolds-Dean and Lamar Odom. Matthews also became one of the only six players in the 37-year history of the Atlantic 10 to ever garner the Rookie of the Week honors at least seven times. Similarly, fellow freshman Hassan Martin was named to the Atlantic 10 Rookie team, leading the league in blocked shots with 75 and setting the URI record for most blocked shots by a freshman. Martin also notched four double-doubles this season, leading all Atlantic 10 freshmen. In addition, junior Gilvydas Biruta also earned several major national academic accolades this year, including the NABC Honors Court, the Atlantic 10 Academic All-Conference team and the Capital One Academic All-District I team. Starting the 2014-15 season with highly ranked recruits Jared Tyrell, Jarvis Garrett and junior transfer, Early Watson, the Ram’s future looks bright. With a very young team, the Rhode Island women’s basketball team finished the season ranked 43rd nationally in team defense, allowing just 60.2 points per game. With 114 blocked shots as a team, Rhody topped 100 blocks for the first time since the 1980-81 season, making this the fourth-highest single-season total in program history. Team captain and
sophomore, Tayra Melendez, led the team and finished second in the Atlantic 10, with an average of 1.5 blocks per game. This off season the Ram’s made a coaching change and Daynia La-Force was named as the team’s new head coach in May. This makes La-Force the first minority woman head coach in any sport in URI’s history. During the 2013 season, Rhode Island’s football team played its 1,000th game on Oct. 5 at Brown University. To celebrate the milestone, the team honored the top 50 players in program history, most of whom were on hand for a special pregame ceremony during Homecoming against Delaware. Here, Senior kick returner, Mackenzie Elliott, and five other Rams - Andrew Belizaire, Robbie Jackson, Andrew Bose, Josh Moody and James Timmins - were named to the CAA Football All-Conference Team. Elliott was a first-team selection after leading the league and ranking third among all FCS players with 878 kick return yards, the second-highest single-season total in Rhode Island history. On Oct. 19, kicker Dylan Smith went on to tie a school record with four field goals, which also accounted for all of Rhody’s points in a 12-10 win over Richmond. The performance earned Smith a CAA Football Special Teams Player of the Week honors, as well as the national kicker/special team’s player of the week honors from four national publications. Wide receiver Robbie Jackson went on to catch 61 passes, making him the first Ram in 28 seasons (Cy Butler, 1995) to make at least 60 receptions. In December, the Rams also made a coaching change, hiring Jim Fleming, the previous defensive coordinator from nationally ranked Central Florida, as the 20th head coach in the program’s long history.
11
Boss Ice Arena Operational Overview
Private Ice Rentals – 45.17% URI Ice Rentals – 9.60% Public Programs – 40.16%
Hours of Ice Time
Percentage
Learn to Skate – 2.05% Events – 3.02%
Gr o s s R e v en ue
Percentage
Private Ice Rentals – 58.94% URI Ice Rentals – 11.59% Public Programs – 10.40% Learn to Skate – 5.20% Other – 11.52% Events – 2.35%
4 12
Boss Ice Arena Tenants
T
he primary goal at the Bradford R. Boss Arena is to provide our patrons with an all around experience that is superior to that of any other ice rink. By fulfilling this goal, it has ensured repeat customers and an expanded use of the facility. As this responsibility falls on each and every employee as a whole, all of our employees are motivated to consistently provide our patrons with the highest quality of service, along with a clean and comfortable environment in which to enjoy themselves. As a result of their dedication, the pride that our employees feel is passed onto our customers. The Boss Ice Arena operates a successful in-house Learn to Skate program, led by Skating Director, Jewell Augustine, and public programs such as, figure skating, public skating, birthday parties and general social gatherings, rock and skate, public hockey, and stick and puck. Boss is also home to the nationally ranked URI Men’s and Women’s Club Hockey teams. The men’s team finished the 2013-14 season with a record of 22-12-3 and an overall ranking of #15 in the country. The team lost in the second round of the ACHA National Tournament, while finishing 3rd during the regular season of the ESCHL and losing in the semifinals of the ESCHL League Tournament. Coach Augustine extended his streak of winning seasons to 25. The URI women’s team continued off of their momentum from the previous season of ending the year ranked at 6th and finished another strong season ranked 3rd in the country with an overall record of 23-8-4. In addition, they also captured the teams 10th ECWHL Championship this year and will be host to the 2015 ECWHL Championship next season. Boss Ice Arena also has various loyal customers, of which many utilize the facility on a year round basis. Some of these customers include Exeter/West Greenwich Hockey Club, Men’s Hockey Leagues, and several other pick up hockey groups organized by devoted customers, such as John Gaffney, Toby Gibbons, John Matuszek, Ken Cole, and Marty Ludvigsen. During the long hockey season many patrons are proud to call the Boss Arena their home away from home. These customers include Southern Rhode Island Youth Hockey Association, and boys’ high school hockey teams from The Prout School, North Kingstown, South Kingstown and Narragansett, as well as the girls’ Co-op team from South County. As the Bradford R. Boss Arena celebrates another year in operation, we are not only commemorating the successful years that have passed; we are enjoying the present and looking forward to the future, with the continued friendships and the new ones yet to be made.
13
Facility Versatility
T
he University of Rhode Island opened the doors to the 7,800-seat, state of the art multi-purpose facility, Thomas M. Ryan Center in June of 2002 and fans have flocked to Kingston, RI for men’s and women’s basketball games and several big name concerts ever since. Along with sporting events and concerts the 202,500 sq. ft. multi-purpose
s
Reception
facility was designed to host trade shows, conventions, speaking engagements, brunches, graduations and other community events with its array of versatile spaces. The beautifully outfitted Alumni Lounge is available as a function room for parties up to 125 and is open to Athletic Donors with food and beverage service during basketball games. With retract-
able floor seating, the arena can also be subdivided to provide a half-house venue for smaller functions, such as trade and family shows. A portable stage is also available for concerts and performance events alike and the event floor itself can easily seat up to 500 for a banquet.
Its Versatility‌ Speakin g
Engage ments
us Religio
ences
Confer
Brunches
Gradua tions ions
tit ing Compe Cheerlead
Galas
4 14
Trade S hows
Universal Use of University Building
Presented by URI Career Services in both the Fall and Spring, the URI Career/Job Fairs offers over 3,000 students the opportunity to come face-to-face with a variety of employers and their representatives.
URI CAREER FAIRS
Part of URI Welcome Day Weekends in March and April, over 11,000 potential freshmen and transfer students along with their friends and families meet representatives from student services, oncampus organizations as well as deans and faculty from all colleges.
URI ADMISSION EVENTS
Coordinated through URI’s Alumni Center, the Volunteer Leadership Forum gives Alumni members the opportunity to stay connected in the changes that have and will soon be taking place on URI’s campus. Acting as an all-day affair, participants are able to sit in on panels with members from the Board of Education and speakers in the field of Higher Education. As a special opportunity, members of the leadership forum were also able to act as students and attend classes taught by current University Professors in their major of choice.
URI Volunteer Leadership Forum:
The URI Student Entertainment Committee (SEC) has partnered with Global Spectrum since the venues’ inception to bring numerous artists, comedians and personalities to the Ryan Center to entertain the students and URI community; with many of those shows selling out. This past season, the URI SEC brought comedian Jim Gaffigan for URI Family Weekend and multi-platinum recording artist Ke$ha in the fall. Over the winter, SEC brought Academy of Country Music Awards’ Top Vocal Group nominee Eli Young Band. This year the Ryan Center also helped in cross promotional efforts with SEC for their shows at URI’s Edwards Auditorium, including Amy Schumer, Bo Burnham, Evan Peters, Mathew Perry, Patton Oswalt and, from the Saturday Night Live cast, Jay Pharoah and Nasim Pedrad.
URI SEC EVENTS
The soft sounds of hundreds of footsteps entering the Ryan Center floor were soon all ringed in by the resonant cheers and applause of families and friends when over 4,500 graduating students from the URI Graduate programs and Undergraduate Nursing Program and their families participated in URI Graduation Weekend 2014 at the Ryan Center.
URI GRADUATE SCHOOL AND NURSING GRADUATION:
15
Summary of Events
4 16
Hardwell Hardwell •• April April 17, 17, 2014 2014
July 07/18-07/21/13 07/24/13 07/28-07/29/13 07/31/13
Steubenville East Catholic Youth Retreat Old Colony YMCA visit Providence County Kennel Club Dog Show URI Men’s Basketball Donor Reception
September 09/03/13 09/07/13 09/20/13 09/25/13 09/27/13 09/28/13
New Student Athlete Orientation URI Football vs. Stony Brook Volunteer Leadership Forum Ke$ha Aqua Rehearsal URI Football vs. Central Connecticut
October 10/19/13 10/19/13 10/23/13 10/25/13 10/26/13
URI Football vs. Richmond Jim Gaffigan URI Engineering and Technology Job Fair Barstool Presents: FOAM URI Football vs Delaware
November 11/02/13 11/08/13 11/08/13 11/09/13 11/09/13 11/15/13 11/16/13 11/18/13 11/20/13 11/23/13 11/23/13 11/25/13 11/26/13
Blackstone Valley Cheerleading URI Women’s Basketball vs. Delaware URI Men’s Basketball vs. Maine URI Athletics Donor Brunch URI Football vs. Villanova URI Men’s Basketball vs. North Carolina AT&T Tyga URI Men’s Basketball vs. Metro State URI Women’s Basketball vs. Northeastern URI Women’s Basketball vs Lehigh URI Men’s Basketball vs. Umass Lowell URI Men’s Basketball vs. Asheville URI Men’s Basketball vs. McNeese St.
December 12/05/13 12/07/13 12/08/13 12/10/13 12/14/13 12/21/13 12/22/13 12/28/13 12/30/13
URI Men’s Basketball vs. Providence URI Women’s Basketball vs. NJIT Eli Young Band URI Women’s Basketball vs. Umass Lowell URI Women’s Basketball vs. Vermont URI Women’s Basketball vs. Providence URI Men’s Basketball vs. New Hampshire URI Men’s Basketball vs. Southern Miss. URI Women’s Basketball vs. Molloy
January 01/02/14 01/07/14 01/11/14 01/18/14 01/22/14 01/25/14 01/25/14
URI Women’s Basketball vs. La Salle URI Men’s Basketball vs. Saint Louis URI Women’s Basketball vs. George Mason URI Men’s Basketball vs. George Mason URI Women’s Basketball vs St. Bonaventure URI Women’s Basketball vs. Saint Louis URI Men’s Basketball vs. Dayton
Summary of Events
Justin Moore • February 14, 2014
February 02/05/14 02/09/14 02/12/14 02/12/14 02/14/14 02/15/14 02/15/14 02/19/14 02/21/14 02/22/14
URI Women’s Basketball vs. Massachusetts URI Men’s Basketball vs. Massachusetts URI Women’s Basketball vs. Dayton Int’l Assoc. of Venue Managers Conference Justin Moore URI Men’s Basketball vs. Duquesne URI Women’s Basketball vs. VCU URI Men’s Basketball vs Saint Joseph’s A10 Track & Field Coaches Dinner URI Track & Field Team Dinner
March 03/01/14 03/01/14 03/05/14 03/15/14 03/16/14 03/20/14 03/21/14 03/22/14 03/22/14 03/29/14 03/30/14
URI Men’s Basketball vs. Richmond URI Women’s Basketball vs. Duquesne URI Men’s Basketball vs. Fordham Southern RI Home Show Southern RI Home Show RIIL Championship Basketball Press Conference RIIL High School Boy’s Basketball Final Four* RIIL High School Girl’s Basketball Final* RIIL High School Boy’s Basketball Final New England Cheer Association URI Welcome Day
April 04/02/14 04/05/14 04/12/14 04/16/14 04/17/14 04/29/14
URI Spring Job Fair URI Welcome Day URI Welcome Day North Kingstown Swimming Banquet Hardwell Foam N Glow
May 05/02/14 05/06/14 05/9-05/11 05/17/14 05/18/14 05/31/14
SuperDogs We Coach U Tennis Symposium Swim and Spa Show URI Graduate School Commencement URI Nursing Commencement RI Special Olympics
June 06/03/14 06/06/14 06/07/14 06/12/14 06/13/14 06/14/14 06/16/14
The Prout School Graduation North Kingstown Graduation Coventry Graduation Narragansett Graduation Chariho Graduation Exeter West Greenwich Graduation South Kingstown Graduation
*More than one game was played during event In addition to the events listed above we have hosted more than 150 meetings, receptions and banquets in our ancillary areas for local businesses, schools, other outside entities and the numerous University Departments.
17
Spotlight Events During the 2013-2014 season the Ryan Center hosted over 55 events to include concerts, comedy shows, family shows, conference and trade shows, youth athletic events, lectures, graduations and more.
JIM GAFFIGAN:
Stand-up comedian, actor and author, Jim Gaffigan brought the laughs to the Ryan Center in front of more than 4,600 fans during URI Family Weekend presented by URI SEC and URI Family Weekend Committee. This was the largest crowd for a comedy show at the Ryan Center since “The Tonight Show” host, Jay Leno entertained the Family Weekend crowd in 2008.
KESHA:
The Ryan Center and URI SEC brought the “Queen of Glitter”, Kesha this past Fall. The pop-star and now judge of ABC’s “Rising Star” thrilled the crowd with some of her chart topping hits including “Tik Tok” and “We R Who We R”.
SUPERDOGS:
Fast paced, interactive, heart-warming and hilarious, the sensational SuperDogs let loose and entertained the Ryan Center crowd in a no-holdsbarred spectacle with music, lights, and colorful costumes in a captivating production that had audiences of all ages laughing and cheering. In addition, America’s Got Talent winner, The Olate Dogs, performed a selection of their remarkable tricks as the crowd got to witness some of the world’s most amazing dogs.
JUSTIN MOORE AND RANDY HOUSER WITH JOSH THOMPSON:
Up-and-coming country music stars, Justin Moore (2014 American Country Music Awards New Artist of the Year) and Randy Houser with Josh Thompson entertained the crowd to several recent number one songs including “Small Town USA”, “Till My Last Day”, “How Country Feels” and many other top country songs this past Valentine’s Day.
HARDWELL/EDM SHOWS:
4 18
The Ryan Center continued it’s recent trend of hosting Electronic Dance Music (EDM) concerts this season. The combo of Barstool Foam, Foam N’ Glow and the #1 DJ in the world, Hardwell helped entertain over 6,000 students and community members, providing high-energy music, soaring aerial acts, contortion acts, water fountains and FOAM into an experience of a lifetime during the third season of Electronic Dance Music at the Ryan Center.
Social Media
T
he Ryan Center, along with Boss Ice Arena, have continued to utilize social media as one of our biggest networking tools. In 2014, we introduced Boss Ice Arena to Twitter and also incorporated the use of Instagram into both venues, showing a behind the scenes looks
at events and highlighting our staff in a more relatable manner. Ultimately, interacting with our audiences on a daily basis has allowed us to establish a more personal relationship and develop a better understanding of their desires for both facilities.
*Yellow: Boss Ice Arena - *Blue: The Ryan Center
2014
522
2013
423
2012
353
4,113 3,728 3,392
286
2011 0
500
1,000
1,500 2,000
2,333 2,500 3,000 3,500
4,000 4,500
*Yellow: Boss Ice Arena - *White: The Ryan Center
The Ryan Center 2014
140
2,436
0
2013
1,637
0
2012
1,081
0
2011 0
615 500
1,000
1,500
2,000
2,500
3,000
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Partners
In 2009, Boston Culinary Group merged with Centerplate to become the official concessionaire at the Ryan Center. Centerplate is one of the largest hospitality companies in the world and is dedicated to delivering Craveable Experiences and Raveable Results to our many guests and clients. They devote themselves to providing our clients with a total solution platform that does much more than solely serve food.
In 2012, Boss Ice Arena upgraded their concessions at the ice rink by bringing in the largest single-brand restaurant chain globally, Subway, with an agreement with local franchisee, Paul Gencarelli, to provide food and beverage service to Boss Ice Arena patrons. Today, the SUBWAY® brand is the world’s largest submarine sandwich chain with more than 42,000 locations around the world. They have become the leading choice for people seeking quick, nutritious meals that the whole family can enjoy.
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URI Catering is the exclusive caterer for all functions within the Ryan Center including the luxury suites, birthday parties and pre-show event/dinners. The catering staff at the University of Rhode Island prides itself in the fine service which it provides to guests of the venue. Their services include: served dinners, buffets, receptions, luncheons and full service bakery.
In 2013, the Ryan Center selected New Era Tickets, the solution-driven subsidiary of Comcast-Spectacor, as their full-service ticketing company to support ticketing, marketing and fund raising operations for the cutting-edge, multi-purpose facility. New Era Tickets’ customized ticketing solution integrates mobile ticketing, access control management systems, wireless ticketing technology, and fraud prevention for the venue. Through the use of New Era Tickets’ ticketing solution, Paciolan (New Era Tickets’ sister company), the Ryan Center and URI Athletics have gained more control over their ticketing process and branding, flexibility with setting ticketing fees, and ownership of customer data. In addition, New Era Tickets’ highly trained contact center and client team supports the Ryan Center 24/7, as well as marketing support from Fan One Marketing. Fan One’s solution integrates ticketing data, online behavior, and consumer response with sales and marketing campaigns. These features provide organizations with greater insight into their fan base and allow for deeply segmented and customized communications.
Partners
IATSE Local 23 has provided the Ryan Center with skilled labor necessary to undertake those functions associated with the arrival, performance and departure of concerts, speaking engagements and/or theatrical performances since 2004. Such skilled labor includes the movement and set up lighting and sound equipment, set up of props, sets, wardrobe and rigging of all show-related material/ equipment.
Siemens is a global powerhouse in electronics and electrical engineering, and operates in the industry, energy and healthcare sectors. For more than 160 years, Siemens has built a reputation for leading-edge innovation and the quality of its products, services and solutions. Siemens has been a partner of the Ryan Center and Boss Ice Arena since 2003, handling various pieces of the equipment and building controls for both venues including all the work on the Ryan Center’s HVAC systems.
The Ryan Center and Boss Ice Arena would like to thank all our Service Partners.
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In 2013, became the official beverage provider of the University of Rhode Island, including the Ryan Center and Boss Ice Arena. As the official beverage provider and corporate partner of URI Athletics, as well as the Ryan Center and Boss Ice Arena, the venue took on a new feel under the Coca-Cola brand. New menu boards were outfitted in the concession stands (plans for new digital menu boards will add a new touch during 2014-15), in addition to new branding around the arena including naming the North East tower stairwell the “Coke Tower”. Plans are also in place for the 2014-15 season to add new Coca-Cola branded recycling bins and souvenir cups. With over 3,500 products in 200 countries and 128 years of experience, Coca-Cola was named Interbrand’s world’s most valuable brand in 2011. Today, Coca-Cola’s mission is to refresh the world, inspire moments of optimism and happiness, create value and, ultimately, make a difference.
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Rhody Sports Properties
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rior to the 2013-14 season, University of Rhode Island Athletics, the Ryan Center and Boss Ice Arena announced the decision to outsource Business Development to Nelligan Sports Marketing, which was acquired by Learfield Sports this past February. The creation of Rhody Sports Properties under Learfield, is a dedicated unit designed to support
URI Athletics, the Ryan Center and Boss Ice Arena’s initiative to enhance the service provided to local and regional businesses and further promote the Rhody brand affinity to the corporate community. Rhody Sports Properties manages all aspects of the multimedia rights including venue signage, event sponsorships/ marketing, corporate hospitality, radio
game broadcasts and coaches’ shows, television and digital sponsorships. The Ryan Center and Boss Ice Arena would like to thank all our corporate partners for helping us achieve this growth and look forward to the continued success through working with Rhody Sports Properties.
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How You Doin’?
Not just a saying or a greeting…How You Doin’? is a philosophy that runs deep through Global Spectrum Facility Management’s facilities and staff. How You Doin’? is more than a way we greet our clients and guests. It’s a way of life at the Ryan Center and Boss Ice Arena. Whenever customers encounter a Ryan Center or Boss Ice Arena employee, they are greeted with a “How You Doin’?” and a big smile. HYD encourages all employees to engage in conversation with customers, not only to assist them and make their experience more enjoyable, but also for us to gauge our performance as a company. Employees report back to management any significant comments so they can be acted upon. Besides this universal greeting, the HYD program also includes employee incentives, training for full and part-time staff members, tools to measure company performance and more. Both venues staffs are trained in the HYD philosophy, including the upgraded Top 5 principals that help us maintain a first-rate facility by providing top-notch service to our guests. A HYD committee is in place at the Ryan Center and Boss Ice Arena featuring a representative from each department to create a fun and exciting work atmosphere. Some highlights from the HYD committee this past season were URI Pink Out, Random Acts of Kindness, building a house for Habitat for Humanity, Staff Appreciation Night, Easter Egg Hunt, our All Staff Training hosting the RI Adoption Gallery, URI Spirit of Giving Holiday Toy Drive, Holiday Gift Swap & Pot Luck and our bimonthly newsletter, the Ticket.
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Customer First All employees are empowered to use all resources available to serve internal and external customers
Top 10 Principals 3
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Golden Rule Treat customers and co-workers with complete respect, fairness and courtesy.
Listen Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses
Think “Yes” Consistently demonstrate a can-do approach in thoughts and actions.
Be Professional Represent the Ryan Center, Boss Ice Arena and Global Spectrum in an ethical and positive manner with all interactions.
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Positive Attitude Solve problems creatively by making decisions that positively impact the entire organization.
24-Hour Rule Act with an appropriate sense of urgency when responding to any and all requests.
Everybody Sells Suggest and implement new ways to drive and improve business.
Enthusiasm Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.
Do It Now Deliver on the things you have committed to doing and are accountable for producing
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Safety Campaign
“Make it a night to remember… not a night to forget!” The Global Spectrum staff at the Ryan Center and Boss Ice Arena in collaboration with the Dean of Students, Director of Substance Abuse and Marketing and Communications Department at the University of Rhode Island have developed a campus-wide campaign that promotes fun, safe and responsible behavior for students attending events at the Ryan Center, as well as on-campus and off-campus gatherings. “In light of the media and community scrutiny surrounding these EDM show, it offered us the opportunity to take a proactive approach in working with the university in developing a series of safety messages to educate the campus and local community on effects of drug/alcohol use and ways for themselves, their friends or family members to enjoy themselves in a safe, responsibly manner while attending events at the Ryan Center or on campus.” said Leah Becki, General
Manager of the Global Spectrum managed Ryan Center and Boss Ice Arena, “The university understands that it is our job as the facility management company at the Ryan Center, to book events that our campus and community want to attend. Currently EDM is a genre of music that are in high demand from the student audience, and so it was important for us to take the necessary steps with the university that allows us to continue to book these types of events.” The safety campaign, which was rolled out in October, features the theme, “Make it a night to remember...not a night to forget!” utilizing hashtags #BESAFE, #STICKTOGETHER and #HAVEFUNRESPONSIBLY in all messaging including; TV slides at the Ryan Center/dorms/dining halls/Student Union, Retractable Banners, Social Media, Email Blasts, show collateral material and informational tables at events.
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Customer Satisfaction Survey
Customer satisfaction at the Ryan Center is an extremely important part of Global Spectrum’s operation and in FY 14 the Ryan Center used URI’s client satisfaction survey system through Qualtrics. Following specific events an email is sent to all ticket purchasers with an explanation of the survey and a link to event specific survey. Our customers are asked to rate their experience at the facility in a variety of areas. These areas include building cleanliness, staff knowledge, concession operations, will call experience, and overall impression of the facility. Below is some feedback from our Valentine’s Day country concert featuring Justin Moore, Randy Houser and Josh Thompson.
53% 47%
How Satisfied
were you with the facilities at the Ryan Center?
Very Satisfied – 53% Satisfied – 47% Dissatisfied - 0% Very Dissatisfied – 0%
Justin Moore, Randy Houser and Josh Thompson Concert Ryan Center Compared to Other Venues
Much Better 18%
Better
Ticket Prices Extremely/Very Satisfied Satisfied 54%
39%
Helpful
45%
Helpfulness of directional signs Extremely/Very Helpful Helpful 70%
27%
Helpfulness of Guest Services/Ushers/Security
Extremely/Very Helpful 48%
40%
Box Office/Will Call Experience
Extremely/Very Satisfied 44%
Satisfied
49%
Recommend to friend/family/colleague
Absolutely/Most Likely 63%
Likely
30%
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Google Analytics and Media Placement
Almost $425,000 in media advertising was placed in the Providence and New London markets during the 2013-14 season by the Ryan Center and Boss Ice Arena. More than $65,000 Gross cash was spent, along with another $37,000 in trade and over $300,000 was utilized in promotions.
AGE
18-24........ (27.5%) 25-34.........(33.5%) 35-44........ (15.5%) 45-54........ (12.5%) 55-64........ (5.5%) 65+............ (5.5%)
GENDER Male........(55%) Female....(45%)
Print: Almost $80,000 in total print advertising was placed with Providence Journal, Providence Phoenix, Southern Rhode Island Magazine, SO RI Magazine and the Independents. Radio: Just under $285,000 in radio advertising including promotions was placed with Cumulus Providence (92 PRO FM, Lite 105 and Hot 106), Cat Country, WCTY-New London, US Country 99.5 and WBRU. TV: Over $48,000 was placed in television advertising with WPRI (CBS), WLNE (ABC), Cox Media and CWTV. Outdoor/Cinema: Over $12,000 in advertising was placed with RIPTA for bus advertising and Screen Vision for cinema advertising at South County Cinemas.
LOCATION
Rhode Island..... (47.16%) Massachusetts... (18.9%) New York........... (9.76%) Connecticut...... (7.88%) Other.................. (16.3%)
TECHNOLOGY Desktop............ (76.69%) Mobile ..............(17.19%) Tablet............... (6.12%)
As a method to track patrons that visit the Ryan Center website, we currently utilize Google Anayltics to get a better overview of our audiences’ demographics, get detailed statistics on the website’s traffic and traffic sources, as well as measure conversions and sales. During the 2013-14 season below is an overview of age, gender, location and what technology our patrons are using to access our website to find out the latest news and to purchase tickets to upcoming events.
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Testimonials
Stacy C
Vice Presiden outo, t External A ffairs Children’s F riend “Thank you fo r the Ryan Cen ter & Boss Ice Arena’s suppor t of the Spirit of Giving Hol iday Drive, in mem ory of Joseph Silva. Because of your generous supp ort, many fam ilies and their children experience a be tter holiday se ason. You have made a differe nce in the life of a child. The Spirit of Giving Hol iday Drive ha s become a m eaning ful tradition for m any supporters of Children’s Fr iend. I am continua lly inspired by the generosity of donors like yo u. Thank you for helping us brighten the season for Rhode Island’s most vulnerab le children and families.”
Thomas A. Mezzanotte,
Executive Director RI Interscholastic League
“In my position as Executive Director of the RI Interscholastic League, I have worked very closely over the past 8 years with the people employed by Global Spectrum on numerous events. To say the least, I have been extremely pleased by their attention to detail, professionalism and overall cooperation. Utilizing these venues under their supervision has been a joy and very pleasurable experience. This in many ways is due to their great staff and the leadership of Leah Becki.”
Jessica Boisclair,
Assistant Dean College of Nursing
John Celio,
“I can’t thank you enough for the work you did to make the College of Nursing Pinning Ceremony a success.
“Great venue for a concert!”
Numerous faculty members have stopped by my office to tell me how wonderful the event was and how accommodating and nice everyone was. The staff was wonderful, always there when we needed them and helpful to the very last minute.”
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Testimonials
Jon Biliouris,
SRI Hockey Conditioning
enney, Bianca R. K
“Most recently, the new manager, Jon
Hendricks, and his staff have proven to
matter where “I love how no t view. you sit it’s a grea s at a lot I’ve been to show but the es of different venu definitely my Ryan Center is favorite!”
be highly organized, extremely efficient in dealing with inquiries, open minded to innovative program offerings and willing to do whatever is need to have Boss Arena operating at its highest level.”
John DeA ngelis, Facebook
“The Ryan Cen ter is a great venu e. It’s big enough to get a headliner, but still have an intimate se tting. No matter where you sit it’s a great view!”
Emilie Julia Ann, Facebook
“My favorite part about attending events at the Ryan Center is feeling the energy and sense of community as soon as you enter. It makes you feel proud to go to URI and it is one of the best parts about being a Rhody Ram!”
Pamel a
P. Mar tin,
ED, P Rhode Is rogram Coordin a land Ope ration: M tor, ilitary K “My prog ids ram, Rho de Island O p e ration: Military Kids has had seve ral events the Aren at a and I h ave alwa y s had exc experien ellent ces using the facilit y ! W e have ho Rhode Is sted land mil itary fam il ie s a t the Aren celebrati a for ons of th e Month of the M il and for sk itary Ch ild ating sess ions at o u r Family I also refe Camps. rred my colleague s a t Big Bro Big Siste thers rs of the Ocean Sta te to the Aren a venue a as for one o f their m arketing events w great suc ith cess. Boss Ice Aren a is the b secret in est-kept South Co unty!”
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Going
Green
G
lobal Spectrum recognizes the increasing importance of managing venues that are “green”, or environmentally friendly, and is committed to reducing the use of natural resources and the amount of waste that results from various events and activities that take place at the Ryan Center and Boss Ice Arena. These efforts are part of a corporate initiative called the Global Spectrum “STEP UP” program, which is a program designed to enhance our corporate image and distinguish us as a socially and environmentally responsible organization.
At the Ryan Center and Boss Ice arena we are committed to achieving maximum sustainable operations in our facilities and reducing the use of natural resources and the amount of waste that results from various events and activities that take place throughout the year. Working with our vendor partner, LIKARR Maintenance Systems, one of the regions largest and fastest growing companies in the Facility Supply Distribution Industry, the Ryan Center and Boss Ice Arena utilizes the latest technologies in equipment, chemical management systems and best practices to provide a GREENER, cleaner and healthier environment for our staff, clients and patrons including replacing cleaning supplies with more environmentally friendly products. We also utilize environmentally safe chemicals for our water treatment through Rhode Island’s Bardon’s Water Services and Technologies.
Cost Containment
Global Spectrum has a proven track record of aggressively controlling energy costs. Through LIKARR we have installed the FastDraw system at the Ryan Center and Boss Ice Arena, which cuts costs by using exact dilution control levels and reduces excessive use of water when compared to manually diluting products. This system also reduces the venues’ carbon footprint by decreasing chemical and plastic in the waste stream. Through Gexpro Lighting we have installed new energy efficient concourse lighting in the Ryan Center, reducing power usage from 400 watts (16,000 hours burn) to 116 watts (40,000 hours burn). This increases the life span of the lamps by 50%, while decreasing the energy output by 40%. Global Spectrum is also in the process of upgrading the lights inside the arena by providing new state-of-the-art LED lighting fixtures. The project will decrease the watts from 1100 watts to 635 watts, saving the University approximately three million dollars ($3,000,000) in acquisition and total costs over a fifteen year span.
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Recycling Efforts
We have placed recycling bins for glass, plastic and aluminum cans in front of all concession stands, around the concourse and in the office areas of the Ryan Center and Boss Ice Arena. Where appropriate, through our partnership with Waste Management, Global Spectrum uses a single-stream recycling program in which paper, glass, plastic and aluminum cans are placed in one bin instead of being separated by material. These bins are placed throughout the building, including offices, kitchens and concessions. Through Global Spectrum’s relationship with Waste Management, the Ryan Center and Boss Ice Arena environmental efforts have produced the following annual savings: • 141,912 kW-hrs of electricity (enough to power 12 homes for a full year) • 3,120 gallons of oil (enough energy to heat and cool 12 homes for a full year) • 744 gallons of gasoline (enough gasoline to drive 20,736 miles) • 420 mature trees (enough to produce 5,167,980 sheets of newspaper) • 215,976 gallons of water (enough to meet the fresh water needs of 960 people for a year) • 132 cubic yards of landfill airspace (enough airspace to meet the disposal needs of a community of 1,968 people)
Future Outlook
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he Global Spectrum staff at the Ryan Center and Boss Ice Arena are excited as we enter the 2015 fiscal year as partners of The University of Rhode Island for our thirteenth season. Building on the accomplishments from this past season, the staff continues to work diligently in bringing diverse events for all audiences to both the Ryan Center and Boss Ice Arena; while emphasizing customer service through the “How You Doin’?” program. To foster our goal of continuing to look for new opportunities to enhance our fan experience at the Ryan Center for not only basketball games, but all concerts, shows and community events we host; we are excited as this fall, student-athletes, fans and opponents will experience a new game day atmosphere with brand new integrated display systems. The new technology, which was just recently installed; includes new main and auxillary LED video boards, as well as an LED ribbon wrap throughout the arena bowl, designed and manufactured by Daktronics, the world’s leading provider of full-color LED video displays. The new LED video boards and ribbon board are another significant step forward on the heels of the new LED lights that were installed prior to last season and a new sound barrier to cover the concrete wall under the main video board. These upgrades will provide the very best experience for each patron that attends events at the Ryan Center. It also creates opportunities for our multimedia rights holder, Rhody Sports Properties of Learfield Sports to generate additional sponsorship revenue. In addition, we are excited to offer our patrons new concession options including Dunkin’ Donuts, Pizza
Gourmet and themed concession stands; while outfitting each concession stand with a new look and feel including new digital menu boards. With all the recent fan experience upgrades, next year promises to be an exciting one on the Alex and Ani Court at the Ryan Center. The men’s basketball team is poised for a breakout season under Coach Dan Hurley and his staff, with the Rams selected as high as 4th in preseason A10 polls. The women’s basketball team welcomes Head Coach Daynia La-Force, and an exciting group of new recruits for the 2014-15 season. Our show season is already off to a fantastic start with five (5) shows on the books for the Fall already including: an EDM/Hip Hop festival featuring Dada Life and 2Chainz, Superstar Iggy Azalea, Country phenom Hunter Hayes, Chance the Rapper and Family Weekend Comedian, Seth Meyers. In addition, the Ryan Center in collaboration with URI Athletics will be rolling out a new ticketing initiative called “Ticket Angel” for men’s and women’s basketball, football and select Ryan Center events. This program allows donors, area businesses and the community to purchase ticket packages that in some cases include a food voucher to the event and donate them to local non-profit organizations. With the continued support of the University of Rhode Island we look forward to seeing you at the Ryan Center and Boss Ice Arena this upcoming season. Don’t miss out on an exciting 2014-15 season full of entertaining shows, exciting basketball and new fan experiences.
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