Apartment News-June/July 2014 by LOCALiQ

The official publication of the Arizona Multihousing Association

NEWS

More than 1,200 attend gala honoring Tribute awardees

Winners’ Circle NEWS & HAPPENINGS St. Mary’s wins national award for AMA partnership BEST PRACTICES Q&A with Mayor Mark Mitchell and Councilman Gary Sherwood ON THE SCENE Phabulous Phoenix Hosts Pat McMahon for First Friday Exhibit

JUNE/JULY 2014

‘Wild’ Success

AMA tradeshow tops attendence expectations

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PRESIDENT’S LETTER

What a Tribute! T

his year’s Tribute’s Committee set a new standard for the annual gala that brings together our industry leaders. More than 1,200 people joined the AMA for this awards dinner to celebrate the contributions and achievements of the best teams from around the State of Arizona. Seeing the profiles of each finalist, you have a chance to see how our members’ teams lead in their communities and ensure that our industry remains strong. The inspiring stories behind these managers, leasing staff, housekeepers and maintenance personnel give us an appreciation for the commitment these outstanding employees have to residents and their companies.

Honored to recognize Michael Trailor One of the evening’s highlights was our Industry Champion Award given to Michael Trailor, the director of Arizona’s Department of Housing. Trailor’s leadership on behalf of the deaf and hard of hearing communities in Arizona deserved our recognition and gratitude for his fortitude in the face of federal challenges on one signature housing development in Tempe. Apache Trails, an American Sign Language assisted living community in Tempe, offers individuals and families who are deaf or hard of hearing a new, specialized housing opportunity that was designed by a renowned architect who is also deaf. The multifamily community received HUD financing, but was challenged on the funding because they marketed the community to the

“Michael (Trailor’s) leadership on behalf of the deaf and hard of hearing communities in Arizona deserved our recognition and gratitude for his fortitude in the face of federal challenges on one signature housing development in Tempe.” hearing impaired. Trailor supported the Apache Trails community and its residents and was successful in retaining the HUD financing. Last year, the Arizona Commission for the Deaf and the Hard of Hearing honored Trailor with their 2013 Advocate Award. On behalf of the multifamily industry, we were proud to recognize his tireless advocacy on behalf of the deaf and hard of hearing community and for fair housing for Arizona’s families.

— Tom Simplot, President and CEO, Arizona Multihousing Association

www.azama.org

Apartment News > June/July 2014

LETTER FROM THE CHAIR

A Tribute to AMA’s Committees

he annual AMA Trade Summer means safety Show and Tributes events The reminders about pool safety are bring together the talents all around us as summer approaches of so many dedicated volunteers and this is always front and center and AMA staff members. The days for apartment communities. Combefore fly by in preparation for this munity pools are a big amenity for annual convening of our regular kids and adults alike. Locked gates and associate members. Seeing make a huge difference in access. the booths that were built for the Just this year, we helped to pass Wild West theme was inspiring and legislation that allows our commuFUN! The winners, and all of the nities to switch back to the dual key associate members, went above and beyond to locks on our community pools. This was a major carry the theme through the win for us as the health and safety of our resishow and visitors enjoyed dents is a top priority. Be sure to meet with your meeting new companies and team members to review pool safety measures seeing old friends. and stay up to date on locks and CPR tactics. Our Trade Show Committee members worked Reaching new heights with NAA together to ensure that every Some of our board and staff will be attending vendor had a great experithe National Apartment Association annual ence and enjoyed the day. Thanks to Chris Evans conference in Denver in June. This gathering of who chaired that event this year and his dediapartment leaders from across the country gives cated committee members! us an opportunity to learn more about national Once again Tributes was a SELL-OUT with trends and best practices for our business. The more than 1200 attendees. Christine Shipley Arizona market’s sustained growth in this sector and her Tributes Committee did an outstanding makes the theme “Reach New Heights” especially job of hosting this incredible gala. The reception meaningful. before the gala reconnected so many of us. We are focused on how to grow our businesses Seeing our team members, dressed for the in a measured way to meet the market. occasion and ready to celebrate, has always — Kimberly K. Fitch, AMA Board Chair, Nicolosi & Fitch been a highlight for me.

Interested in serving on the AMA Board of Directors?

Nominations are now open! The Leadership Development Committee meets annually to nominate members for the AMA Board. There are three-year seats for Regular members and two-year seats for Associate members. Please send your letter of interest no later than Friday, September 12, 2014 to Leadership Development Committee, c/o Tom Simplot, President/CEO, tsimplot@azama.org

Apartment News > June/July 2014

www.azama.org

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TABLE OF CONTENTS

Apartment News > June/July 2014 > www.azama.org

Valleywide Service

ALL PHASES OF PEST CONTROL

• Termite Specialists/ FREE Est.

COVER STORY

14 In the Winners’ Circle!

More than 1,200 people attended the AMA’s annual Tribute Award gala, which recognized 22 winners. ON THE COVER: The Tribute Award is given to the best and the brightest in Arizona’s multihousing industry. Photo by John Harris.

DEPARTMENTS 8

News & Happenings 10 Legislative Update 13 Insurance 18 Best Practices 22 Legal Q&A 24 On the Scene 20 Events & Education 31 Member Marketplace

AMA Main Office 818 N. 1st St., Phoenix, AZ 85004; 602-296-6200; Fax:602-296-6178 AMA Tucson Office 660 S. Country Club Road, Tucson, AZ 85716; 520-323-0643; Fax: 520-323-3399

AMA STAFF Tom Simplot President & CEO tsimplot@azama.org James Tunnell Vice President jtunnell@azama.org 602-296-6212 Erika Kowalski Director of Operations ekowalski@azama.org 602-296-6210 Michelle Rill Manager of Major Events mrill@azama.org 602-296-6205 Robert Schmitz Manager of Community Outreach & Education rschmitz@azama.org 602-296-6204 Alec Thomson Government Affairs Analyst athomson@azama.org 602-296-6211

AMA TUCSON STAFF Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org 602-296-6203

Gretchen Hawkins Tucson Events Consultant ghawkins@azama.org 520-323-0643

Stephanie Garcia Community Outreach & Education Coordinator sgarcia@azama.org 602-296-6208

Cathy Wagner Tucson Member Consultant cwagner@azama.org 520-323-0643

Amy Hindenlang Membership Administrator ahindenlang@azama.org 602-296-6209 Kyle Simplot Accounting Assistant kyles@azama.org 602-296-6206

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Todd Bradford Membership Benefit Services Consultant tbradford@azama.org 602-377-2553 Cassidy Campana Apartment News Editor & Communications Consultant ccampana@azama.org 602-770-6014 CR EATE D BY R E PU B LIC M E DIA CUSTOM PU B LISH I NG

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AMA NEWS & HAPPENINGS

St. Mary’s wins national award for AMA partnership Last summer, the Arizona Multihousing Association partnered with St. Mary’s Food Bank Alliance to support the Kids Cafe program that provides children with meals in the summer months, when school is out of session. The program was honored by the U.S Department of Agriculture as the recipient for the 2013 Western Region Summer Sunshine Award for Innovative Strategies to Attract More Participants. To grow their reach into the community, St. Mary’s worked with the AMA to recruit 22 apartment communities as location to distribute meals. They were able to increase the number of meals for kids from 2,300 a day to 4,800 daily meals.

St. Mary’s Food Bank Alliance was named recipient of the USDA’s 2013 Western Region Summer Sunshine Award for Innovative Strategies to Attract More Participants for their Kids Cafe program that partnered with the AMA. From Left to Right: Kimberly Roland, September Lopez, Jose Medina and Terra Masias.

P.B. Bell Companies hires Tainter as VP of Asset Management

P.B. Bell Companies announced the appointment of James P. Tainter as vice president of asset management for P.B. Bell Asset Management, Inc. Tainter brings more than 30 years of experience to P.B. Bell and is charged with growing their market share and expanding their commercial portfolio.

Alliance Residential named one of country’s top apartment management companies Alliance Residential earned a spot on the National Multi Housing Council’s (NMHC) 2014 top 50 list of the nation’s largest apartment owners and managers. Alliance is the 9th largest apartment management company in the nation with more than 71,000 units. The Arizonabased company moved up one spot from last year. The company operates in 19 states and has a $9.0+ billion portfolio and 71,000 units in 27 metropolitan markets.

Apartment News > June/July 2014

BROADSTONE CAMELBACK EARNS LEED PLATINUM CERTIFICATION Alliance announced that its 270-unit, Biltmore-area development, Broadstone Camelback, was recently awarded LEED Platinum Certification. This marks Alliance’s first development nationwide to achieve this level of certification. “Broadstone Camelback was designed for LEED certification and is dedicated to improving the quality of life for our residents,” says Ian Swiergol, Alliance’s Managing Director of Development for the Southwest Region. “In many ways, Broadstone Camelback is the first of its kind here in the Valley and the high-quality nature of the property is matched with the highestlevel LEED certification of Platinum.” The property management team upholds the community’s commitment to green by following Alliance’s Focus Green program, and implementing through sustainable purchasing policies, integrated IAQ management plans and green cleaning practices.

www.azama.org

480.963.3416

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LEGISLATIVE UPDATE

2 AMA bills signed into law 51st Legislature, 2nd Regular Session adjourns Sine Die BY COURTNEY LEVINUS & JAKE HINMAN

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads city and county relations for the firm. They can be reached at 602-712-1121.

ine Die! On April 24, 2014, the legislature adjourned sine die at 1:46 AM after 101 days in session. By rule a session can last 100 days with provisions in place The Arizona Department of Real Estate for extending it. As you recall, those Advisory Board will expand to 10 members, provisions were put to the test last to include one representative from the multifamily property management industry. year with the uncomfortably long 151-day session. The 51st Legislature, 2nd Starting Jan. 1, 2015, new pool access gates Regular Session officially commenced Jan. 13, (for semipublic pools) will be subject to the local 2014. A total of 1,205 bills were introduced city code or ordinance. This bill was developed by the legislature and of those, 278 have been after the city of Tucson began systematic signed by the Governor. inspections of all apartments and the pool areas The AMA entered the session with two policy and subsequently required the removal of all priorities. Both priorities were created at the ‘dual-key’ locks on the pool gates. request and direction of the Tucson and Phoenix government affairs committees. Both bills were Senate Bill 1213 signed into law by Gov. Jan Brewer in April and The AMA’s second proactive bill, SB1213 (real will go into effect on the general effective date estate advisory board; membership, Sen. Gail for all legislation, July 24, 2014 (90 days after Griffin,) will expand the Arizona Department sine die). of Real Estate Advisory Board to 10 members If you have any questions regarding the 2014 to include one representative from the multilegislative session or if you have any questions family property management industry. regarding any of the AMA’s government affairs Since the Advisory Board makes programs, please feel free to contact either of us. recommendations to the Real Estate Commissioner on all real estate related matters, including matters related to multiSenate Bill 1305 family property management, it seems only The AMA’s first bill, SB1305 (semipublic appropriate for the Board to include a multiswimming pool barrier gates, Sen. Gail Griffin), family property manager. will grandfather all existing semipublic pool access gates and will allow property owners to choose the type of Other notable legislation locking mechanism for the The governor also signed several other pool gate, whether it be a bills that may have a direct or indirect dual-key locking mechanism impact on AMA members. Those bills or a ‘thumb latch.’ include:

Apartment News > June/July 2014

www.azama.org

LEGISLATIVE UPDATE

HB2115: Unemployed; severance pay; definition — Defines severance pay as any sum of money an employer pays to an employee due to the employee’s retirement, participation in an exit incentive program or due to the termination of employment. Excludes any sum of money that an employer pays an employee pursuant to an employee benefit plan from the definition of severance pay. HB2389: Transaction privilege tax changes — Makes changes to statutes governing transaction privilege tax (TPT) in order to implement last year’s sweeping TPT changes chaptered as Laws 2013, Chapter 255. HB2389 amends provisions so that the state administers all TPT licensing processes instead of each individual municipality. Starting January 1, 2015, the Arizona Department of Revenue (ADOR) will administer all TPT licenses and all businesses and property owners will remit their TPT to the ADOR. HB2528: Municipalities; regulation; sign walkers — Prohibits municipalities from restricting a sign walker from using a public sidewalk, walkway or pedestrian thoroughfare. SB1482: Homeowners’ associations amendments; omnibus — Makes sweeping changes to the laws governing homeowners associations (HOAs). Prohibits an HOA from: >> Assessing or levying any other fee or fine, except for permitted fees or fees related to the use of recreational facilities, or otherwise impose a requirement on a rental property that is different than on an owner-occupied unit or property in the association. >> Requiring a unit or property owner to provide them with a copy of a rental application, credit report, lease agreement, rental contract or any other personal information.

www.azama.org

Tempe cracking down on wild parties Over the past several years there have been numerous reports of wild, out-of-control parties that have been widely reported in the local media. The loud parties have created a groundswell of complaints from neighborhood and community groups. In an effort to control the parties, the city of Tempe, with the AMA’s involvement, revised its nuisance party ordinance last year. The ordinance allows police officers to cite party-goers on the first response to a nuisance party and allows officers to post a citation on the door of the residence if the resident refuses to answer the door. This past April, Tempe also passed a new security plan ordinance for multi-family communities. Initially the ordinance would have required all apartment communities in the city to submit a security plan to the police department every two years. After discussing the issue with the city staff and the council, it was agreed that the issue that the city was attempting to address was attributed to several specific properties in or around campus and was not a citywide concern. The AMA was ultimately able to reach agreement on the ordinance and essentially the ordinance will only apply to multi-family properties that have, through repeated offenses, shown a disregard for public safety. The new security plan ordinance took effect May 10.

>> Requiring a tenant to sign a waiver or other

document limiting their civil rights to due process as a condition of their occupancy of a rental property. >> Prohibiting or otherwise restricting a unit or property owner from serving on the Board based on the owner’s not being an occupant. >> Charging a unit or property owner or managing agent any fee, assessment, penalty or other charge in an amount greater than $15 for incomplete or late information regarding the tenant.

Apartment News > June/July 2014

LEGISLATIVE UPDATE

Remember to Vote for AMAPAC Endorsed Candidates The Arizona Multihousing Association Political Action Committee (AMAPAC) has officially endorsed candidates seeking election in the Arizona Legislature and various cities. AMAPAC made the endorsements based upon the candidates’ track record in office. The Arizona Multihousing Association urges all AMA members consider AMAPAC endorsed candidates when heading to the polls on August 26, and November 4, 2014. Please note, AMAPAC will announce additional endorsements for candidates seeking election in any open seats and will communicate those endorsements prior to the Primary Election.

MUNICIPAL ENDORSEMENTS Mesa/District 4 Tempe/City Council Peoria/Mayor Scottsdale/City Council Maricopa County/Assessor

ARIZONA LEGISLATURE 1 3 4 5 6 8 9 10 11 12 13 14 15

Senate House Senate Senate House Senate House Senate House Senate House House Senate Senate Senate House Senate House Senate House

Chris Glover Shana Ellis and Robin Arredondo-Savage Cathy Carlat Linda Milhaven and Dennis Robbins Paul Petersen

Stephen Pierce Karen Fann Olivia Cajero Bedford Margaret Lynne Pancrazi Sonny Borrelli Chester Crandell Brenda Barton Barbara Mcguire Frank Pratt, Thomas Shope Steve Farley Ethan Orr Bruce Wheeler Steve Smith Andy Biggs Don Shooter Darin Mitchell, Steve Montenegro Gail Griffin David Gowan, David Stevens Nancy Barto John Allen, Heather Carter

FEELING THE PINCH OF UNWANTED GUESTS?

16 17 18 20 21 22 23 24 25 27 28 30

House Senate House Senate House Senate House House House Senate House Senate House Senate House Senate Senate House Senate

Doug Coleman Steven Yarbrough J. D. Mesnard Jeff Dial Bob Robson Kimberly Yee Paul Boye Richard Gray, Debbie Lesko Phil Lovas John Kavanagh Michelle Ugenti Katie Hobbs Lela Alston, Richard Bauer Robert Worsley Justin Olson Catherine Miranda Adam Driggs Kate Brophy Mcgee, Eric Meyer Robert Meza

Celtic Property Management would like to Congratulate All of the Winners of Tribute Awards! We would like to Recognize All of Our Employees that were Nominated in the following categories for their hard work, dedication and a job well done. Last year we nominated Celtic employees, teams and properties for the prestigious AMA Awards. The nominees were:

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1. Yasmin Rascon (Manager of the Year –Outside the Valley) 2. Cindy Garcia (Manager of the Year 1-199 units) 3. City Place (Best Affordable Community) 4. Temple Square (Best Renovated Community) 5. Lakeview Villas (Best Team/Community—Outside the Valley) 6. Orchard Estates (Best Team/Community built ‘95-’05) 7. Ghost Ranch Lodge (Best Team/Community built ‘06-’13) 8. Rene Camano (Maintenance Supervisor of the Year—Outside the Valley) 9. Kris Smith (Maintenance Supervisor of the Year—1-199 units)

This is really exciting news for all of the nominees at Celtic Property Management!

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INSURANCE NOTES

Be safe in the sun Plan to prevent heat stress among outdoor workers

ow is the time to review strategies for reducing the potential risk of heat stress, especially for those employees who perform jobs and activities outdoors. Heat stress can happen when people working in hot environments experience an inability to properly maintain a safe internal body temperature, according to the U.S. Occupational Safety and Health Administration (OSHA). Although workers usually sweat to cool off, working in high temperatures or working near radiant heat sources may cause employees to lose this ability.

Recognize dangers Symptoms of heat stress may not only reduce productivity but also may result in dangerous health effects and even death. Now, before the triple digits arrive, is a great time to acclimate yourself to higher temperatures. Get into the habit of performing the most taxing outdoor work in the cooler morning or later

Tips, resources

PREVENT HEAT STRESS AND RELATED ILLNESSES:

>> Drink water

every 15 minutes, even if you don’t feel thirsty. >> Wear a hat and light-colored clothing. >> Rest in shade to cool down or retreat to an airconditioned area to recoup. >> Learn the signs of heat illness; know how to respond in an emergency.

evening hours. Taking frequent breaks for fluids and rest will help you to acclimatize to the heat. If the body cannot get rid of excess heat, it will store it, OSHA says. During heat stress, a person’s core temperature rises and heart rate increases. As the body continues to store heat, a person begins to lose concentration and has difficulty focusing on a task, may become irritable or sick, and often loses the desire to drink.

Effects of heat stress Excessive exposure to heat can result in heat-related illnesses such as heat rash and heat cramps. These are some of the most common signs of the condition, but symptoms may become worse if workers do not replenish their body fluids. Eventually, rashes and cramps may lead to heat exhaustion and the potentially lethal stage of heat stress known as heat stroke. Heat stroke can result in

To find out how your company can use CopperPoint, call Todd Bradford at 602-377-2553, or email tbradford@azama.org.

death and requires immediate medical attention, according to OSHA. Exposure to heat can also increase the risk of injuries because of sweaty palms, fogged-up safety glasses, dizziness, and burns from hot surfaces or steam.

CopperPoint Mutual offers a free Web video, “Heat Stress,” as part of its SafetyNet resources page, plus free-to-order workplace safety posters and safety cards to educate employees on the dangers of heat illnesses. The Centers for Disease Control and Prevention (CDC) offers a list of Frequently Asked Questions about extreme heat. Workers should beware of overexertion during strenuous activities in hot, humid environments. To prevent the risk of heatrelated illnesses, check out the heat index table to gauge your heat illness risk at high temperatures.

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More than 1,200 attend gala as 22 winners were honored AMA celebrates multifamily communities, leaders at annual Tribute Awards

Winners’

Circle 14

Apartment News > June/July 2014

or one evening a year, the multifamily industry gathers together from around the state to celebrate the achievements of individuals, teams and properties at the annual AMA Tribute Awards. For the second consecutive year, a sold out crowd of more than 1200 watched as colleagues were honored with special awards. Tribute Chair Christine Shipley led a dedicated team of AMA volunteers to host this gala, the highlight of the Association’s season. Industry leaders Each year, the AMA also honors leadership in our industry with awards for individual contributions. This year’s honorees have chaired numerous committees and found unique ways to give back to the apartment industry and to our local communities. Their involvement with the association through Big Hearts for Little Hands, Project SAFE has improved not only their properties, but also the greater neighborhood. Adam Greco’s continued leadership with the AMC and with the Board was

www.azama.org

2014 Tribute Award Winners COMMUNITY AWARDS

recognized with his selection as Industry Partner of the Year. Through his work with Burns Pest Elimination, Greco has quietly offered time and services to communities in need. The Associate Members Council has grown under his leadership as well. Nominators for Tim Furnas recognized his leadership of the Golf Tournament in Tucson and his engagement with AMA committees as reasons for his selection for Industry Partner of the Year. The Volunteers of the Year, Greg Morehead and Elizabeth Beaulieu, set a standard for how community engagement can impact the association and their residents.

Bright stars These winners were judged in a competitive process and this year’s 23 winners were selected from the more than 400 statewide nominations. This year, the AMA added one new category, Affordable Property of the Year. In addition, two categories added from last year were featured including one for best renovated property and the Outside the Valley categories. “As the apartment industry continues to grow in Arizona, we are seeing large investments in renovations and

in affordable housing for workers,” says Tom Simplot, president and chief executive officer of the Arizona Multihousing Association. “It’s important for our industry to recognize these new housing options and the influence these communities have on the greater community.”

Investments pay off New affordable developments, primarily around key transportation corridors, provided accessible housing options and these new communities have earned special recognition. Allison-Shelton’s Escala Central City took home this first prize. Newer categories honoring renovated communities has also become very competitive as more companies have purchased aging properties and made major investments. Camden’s San Marcos property stands as a shining example of how their singular touch can improve the look and operations of a community. Liv Avenida’s award for best community of this past year recognized the unique location and positioning of IPA Management’s new community.

Best Team & Community of the Year Outside the Valley: The Woods, Nicolosi & Fitch, Inc. Developer’s Award for Best Community Built 2012-2013: Liv Avenida, IPA Management Renovated Community of the Year: Camden San Marcos, Camden Property Trust Affordable Community of the Year: Escala Central City, Allison-Shelton Real Estate Services, Inc. Best Team & Community of the Year Built Prior to 1995: The Place at Forest Ridge, MC Residential Best Team & Community of the Year Built Between 1995-2005: Mirabella, Greystar Real Estate Partners, LLC Best Team & Community of the Year Built Between 2006-2013: Serafina, Fairfield Properties, L.P.

INDIVIDUAL AWARDS

Industry Partner of the Year: Adam Greco, Burns Pest Elimination Industry Partner of the Year Tucson: Tim Furnas, Valley Protective Services Volunteer of the Year: Greg Morehead, Fairfield Properties, L.P. Volunteer of the Year Tucson: Elizabeth Beaulieu, Nicolosi & Fitch, Inc.

APARTMENT STAFF AWARDS

Housekeeper of the Year: Shirley Hansen, Alliance Residential Company, LLC Leasing Consultant of the Year: Ciera Moraga, Mark-Taylor Residential Maintenance Technician of the Year: Jamie Olsen, Alliance Residential Company, LLC Maintenance Supervisor of the Year 1-199 Units: Carlos Sandoval, Greystar Real Estate Partners, LLC Maintenance Supervisor of the Year 200+ Units: Jonathan Matthews, Greystar Real Estate Partners, LLC Apartment Manager of the Year 1-199 Units: Kathleen Bowie, Bella Investment Group, LLC Apartment Manager of the Year 200+ Units: Adam Berger, Alliance Residential Company, LLC Assistant Manager of the Year: Caitlin Haley, MC Residential Regional Maintenance Supervisor of the Year: Andy Hernandez, MC Residential Regional Property Supervisor of the Year: Linda Coburn, Mark-Taylor Residential Apartment Manager of the Year Outside the Valley: Katie Macias, Nicolosi & Fitch, Inc. Maintenance Supervisor of the Year Outside the Valley: Miguel Villarreal, Allison-Shelton Real Estate Services, Inc. Cox Communications: In Appreciation of Your Title Sponsorship For 22 Years and Counting

www.azama.org

Apartment News > June/July 2014

1 2

5 6

WILD SUCCESS

Cowboys and cowgirls lasso new friends, fun prizes

Apartment News > June/July 2014

he Trade Show was a huge hit with the theme of “Wild, Wild West... Blazing New Trails With the AMA!” We had cowboys and cowgirls, saloons, shooting galleries and more! This show featured an attendance of more than 1,000 people and 162 vendors on the floor. The Education Conference speakers brought together hundreds of attendees for additional training. Wednesday’s keynote, ‘Trainer Don’ Sanders, interacted with the audience and managed to get a particular song stuck in everybody’s head! The show’s Thursday keynote, Anthony Robles, shared his extremely moving and uplifting story, which brought tears to the eyes of his audience. Several awards were given for outstanding presentations in the Trade Show, including:

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1, 2: Thanks to Republic Media for their Grand Prize Sponsorships – Winners Seth Ayala, The Hacienda, Dunlap & Magee Property Management and Bere Parra, Mission Sierra, Nicolosi & Fitch, Inc. 3: Overall Best Costumes: The Law Offices of Scott Clark 4. Overall Best Use of Theme: Kowalski Construction 5. Overall Most Interactive Booth: GPM Landscape and Express 6. People’s Choice: Sexton Services

>> Overall Best Use of Theme, Kowalski Construction:

Kowalski Construction built an Old Town Western set spanning across four booth spaces. Attendees were encouraged to walk around the set and mingle with members of the team. >> Overall Most Interactive Booth, GPM Landscape and Express: This interactive space was filled with an inflatable western shooting gallery. Attendees were encouraged to take as many shots as possible to win fantastic prizes. >> Overall Best Costumes, The Law Offices of Scott Clark: This booth space featured several authentic western-attired characters encouraging attendees to come in and enjoy an old-time saloon themed set. Members were encouraged to take photographs in the genuine stock located inside the booth. >> People’s Choice, Sexton Services: This large booth featured many spectacular attractions, including a Monster Truck and Drinking Pong Game. Attendees were encouraged to try their hand at the interactive drink table and take photographs around this large vehicle that spanned several stories high. “Go Big” was this booth’s motto. The $1,000 Grand Prize this year was sponsored by Republic Media. During the show on Wednesday and Thursday attendees entered into a drawing for $1,000 cash. Congratulations to this year’s winners, Seth Ayala of The Hacienda, Dunlap & Magee Property Management and Bere Parra of Mission Sierra, Nicolosi & Fitch, Inc.

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Q &A

A conversation with Glendale Councilman Gary Sherwood Q: What changes have you seen over the past few years in Glendale as a result of the boom in multifamily? With the Great Recession, asking rent per unit dropped severely, from $696 in the first quarter of 2009 to $650 by the third quarter 2009, according to Costar. Over the next few years, rates held fairly steady. Since 2011 rates have been on the rise with a large increase coming from mid-2013 to now. For example, in 2nd Quarter 2013 asking rates was $659 on average; as of this quarter to date the rates were $690, right at pre-recession rents. Vacancy rates have declined dramatically over the last five years. They peaked at just about 15% in 2009 but currently sit just over 6%. The last time they were this low was 3rd quarter of 2006. This mirrors the overall greater Phoenix market, which peaked at 13% in 2009 and now sits at 6 percent. Currently, there are not a significant number of multifamily units under construction in Glendale. We do expect PB Bell to break ground shortly on Aspera in northern Glendale. There has been much recent interest around Camelback Ranch, the spring training facility and as the 303 opens up along with the Northern Parkway. We are seeing expanded interest in MF developments especially of late.

Q: What has been the impact of new development in Glendale on housing options? There have been many new office, industrial, retail and healthcare projects expanding/locating to Glendale recently offering a couple thousand new jobs and multi-millions of dollars in new on and on-going revenues for the City. This will begin to drive the need for additional housing options in Glendale and in fact has with the info shared above. Additionally, Stone Haven, a 340 acre, Fulton Homes residential community is the planning process and is slated to accommodate 1,500 new homes.

Meet Councilmember Gary Sherwood Councilmember Gary Sherwood was elected in November 2012 to represent Glendale’s Sahuaro District. Sherwood is currently a member of Glendale’s Sustainability Committee; serves on the Board of Directors of the Valley Metro Regional Public Transportation Authority and serves on the National League of Cities Transportation Infrastructure and Services Policy

and Advocacy Committee. Councilmember Sherwood’s previous volunteerism with the City of Glendale includes serving as chair of the Personnel Board, and as chair of the Planning Commission; as an evaluator for From the Heart; a member of Glendale’s Water & Sewer Task Force; and a graduate of both Glendale University and the Glendale Citizens Police Academy.

Councilmember Sherwood currently is employed as a marketing director for a restoration/renovation general contractor serving both residential and commercial customers with a focus on the multifamily segment. He serves on many committees for the AMA in varying capacities. Sherwood is a native of Michigan, and has lived in Glendale since 1979.

ENJOY ALL OF THE BENEFITS OF AMA MEMBERSHIP - CALL AMY AT 602-296-6209 TO JOIN TODAY. 18

Apartment News > June/July 2014

www.azama.org

BEST PRACTICES

Q: What do you think employers and potential employers are looking for when they look at Glendale for relocation? Sites suitable for the employer must exist. Most prospect companies are looking for “shovel ready” sites at minimum, if not existing buildings. Employers are also looking to make sure they can attract a quality workforce at a reasonable cost. Lastly, the company is looking for affordable operating costs. Without these factors, it is very difficult for a company to be successful.

Q: As the Valley’s market continues to recover, where do you see the development coming next in Glendale? Future development will likely be around

the Sports and Entertainment District in Glendale where there is 1 million square feet of commercial under construction or just opening and another million plus square feet in plan review currently. Another area that will see new development is in North Glendale, in the Arrowhead area, as the Aspera project is developed. This new project at the corner of 75th Ave and Loop 101 will contain multifamily units in addition to the commercial and medical office developments in the area.

Q: What’s your vision for the future development of housing in Glendale? A strong market should contain a balance between single family and multifamily

options, as well as availability at different price points. The growth of development in the Sports and Entertainment district and shortly out along the Loop 303 will continue to drive new residents to these areas of the City in particular. Personally, what I hear often is that during the downturn when many homeowners were forced out of their homes and into multifamily communities, they became accustomed to not being a “slave to their homes”. They had all of this free time, amenities which they didn’t have in their homes, and their overall living expenses decreased by a significant amount. Owning a home these days is not the American dream it was once thought to be!

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Q 5

Five questions with Mark Mitchell, Tempe Mayor

Q: What changes have you seen over the past few years in Tempe as a result of the boom in multifamily? Tempe is a 42-square-mile, landlocked community and we have had to concentrate on smart growth. We have to carefully plan our residential growth, and it is most important to have a balance of housing options. Tempe has a great mix of residential, from apartments and condominiums to single-family neighborhoods and even properties large enough to

accommodate horses. Transportation options such as light rail, bus and our Orbit neighborhood circulators are highly used in Tempe, in part because of the increase in residents living in multifamily developments. In moving forward, we’re going to have to focus on redeveloping where appropriate and growing carefully.

Q: What has been the impact of light rail on housing options? We have seen substantial development along Tempe’s

portion of the METRO light rail line, particularly around downtown and along Apache Boulevard. It is clear that consumers want to live closer to where they work, and light rail makes that possible for our residents.

Q: What do you think employers and potential employers are looking for when they look at Tempe for relocation? When a community invests in itself and its residents, it will attract economic

success. Tempe has a long commitment to bettering our community. There are a number of attributes that make Tempe attractive to business, including our central location in the Valley, proximity to Phoenix Sky Harbor International Airport, freeway access, a vibrant downtown and Tempe Town Lake, special events, transportation options, great neighborhoods and a public park every square mile. The city of Tempe also boasts a large number of

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Q: As the Valley’s market continues to recover, what demands for housing are you seeing and where do you see development coming next in Tempe? As the economy continues to improve and companies choose to make Tempe their home, we will see increased demand in every aspect of our residential market. Since Tempe is a landlocked community, which is rare for the Valley, infill is our only option. The city is currently going through a process with our neighborhoods to enhance the distinct “character areas” or “hubs” throughout

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Reasonable accommodation

Q A

Matt Koglmeier and Monique Young are attorneys with Koglmeier Law Group, PLC. They can be reached at 480-962-5353. Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602-230-0088.

: What is a Reasonable Accommodation?

. The federal Fair Housing Act (“FHA”) prohibits housThe federal Fair Housing Act (“FHA”) ing providers from discriminatprohibits housing providers from discriminating against people because of ing against people because of their disability or the disability associated their disability or the disability with them. associated with them. Under the FHA, housing providers are required to make reasonable an “undue burden” or result in a “fundamental accommodations in rules, polialteration” of the nature of the housing program. cies, practices, or services, when such accom—Matt Koglmeier and Monique Young modations may be necessary to afford disabled individual(s) equal opportunity to use and enjoy a dwelling. Therefore, a “reasonable accommodaClearing the confusion tion” means changing some policy or rule that : My tenant is citing a statute the housing provider enforces, which is generally from the Arizona Revised Landapplicable to everyone, so as to make its burden lord and Tenant Act, which says less onerous on the disabled individual. they are only required to provide a Under the FHA, a landlord must incur reason10-day notice to terminate their lease. able costs and take modest affirmative steps to I’m confused; I thought I had to serve accommodate the disabled provided that it is a 30-day notice. Which is it? feasible and practical under the circumstances. : Where the confusion enters into is that Whether a housing provider is required to accomthere is the old landlord tenant act. This modate a disabled tenant’s request, is highly Act was replaced by Chapter 10 in the current fact-specific and requires a case-by-case deterResidential Landlord and Tenant Act, specifimination. Case law, however, provides some cally, A.R.S. § 33-1304, which says Chapter 10 guidance in making the inquiry: The duty of a rea- shall apply to the rental of dwelling units and sonable accommodation for disabled persons is any conflict between A.R.S. § 33-301 and subseconfined to modifying rules and policies that keep quent sections shall be governed by Chapter 10. disabled people from using and enjoying their In other words, tenants in a residential landlord dwelling and the common areas like other nonrelationship must comply with A.R.S. § 33-1301 disabled tenants. However, a landlord has no duty and subsequent sections, and not A.R.S. 33-301. to provide a reasonable accommodation to a tenThe problem is when a tenant looks at the various ant if the tenant is not disabled, if the requested sections of Tenant Law, they see section A.R.S. § accommodation is not causally connected to the 33-341. A.R.S. § 33-341 states that a tenant on a tenant’s disability and if the request would impose month-to-month tenancy shall give 10 days notice

Q A

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Apartment News > June/July 2014

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of their intent to terminate the lease. This is an improper notice as this section currently only applies to commercial leases and non-residential leases covered by the Arizona Residential Landlord and Tenant Act. In other words, a tenant on a month-to-month tenancy must make sure that they give a thirty (30) day notice, and that the 30-day notice is received prior to the rental due date, which is normally the first of the month. The notice requirements of A.R.S. § 33-1313(B) remain in effect and require the 30-day notice to be hand-delivered or sent certified or registered mail. If hand delivered, it must be accepted by the landlord prior to the rental due date; and if sent by certified mail, it must be at least six days prior to the termination of the lease. — Andy M. Hull

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: I live in an apartment complex that does not have a 24-hour maintenance number to call. Do they have to have a number for maintenance problems after hours? Also, it has been 2 months since they painted a handicap sign on the ground, but they have not put up a metal sign on a pole. Do they have to put a sign up in front of the parking spot with the city code?

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: There is no requirement that a landlord have maintenance on staff 24 hours per day. The landlord’s only obligation is to maintain the premises and make any and all necessary repairs. If you were to have a repair issue that arose during the time that the maintenance personnel were not on duty, as a tenant you would have the right to take steps so that you, or the premises, do not suffer any damages. Under certain circumstances, this could include calling out your own vendor after putting the landlord on notice and giving them the opportunity to make the repairs. The vendor you hire should be a licensed and bonded contractor. You would have to check with that particular city to see if an actual handicap metal sign was needed to be erected or if the painting was sufficient. You could also give the landlord a 10-day non-compliance notice to correct the problem if this is considered a breach of your lease agreement. —Andy M. Hull

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ON THE SCENE RECENT AMA EVENTS

AMA Board Supports LeVinus and Sinema’s Team for Boston Marathon

his year’s Boston Marathon held special meaning for all Americans. AMA’s chief lobbyist Courtney LeVinus qualified for the race and ran with Arizona Congresswoman Kyrsten Sinema and her team, MR8. One year after the bombing at the annual race, many of the runners raised funds and awareness for special causes and for those who were injured. AMA board members contributed more than $4,000 to LeVinus and MR8. In total, they raised more than $40,000 to support three organizations — the National Multiple Sclerosis Society of Greater New England; the One Fund, which helps survivors of the marathon bombing; and the Martin W. Richard Charitable Foundation.

Courtney LeVinus, Capitol Consulting, and Arizona Congresswoman Kyrsten Sinema before the Boston Marathon. LeVinus ran with Sinema’s team MR8. The AMA board raised more than $4,000 to support their team.

AMA Hosts Phabulous Phoenix for Exhibit

Phabulous Phoenix audiences enjoyed Arizona memories of Wallace and Ladmo and unique landscapes with host Pat McMahon.

Apartment News > June/July 2014

First Fridays in downtown Phoenix draw thousands of art aficionados, and the AMA’s gallery space has become a destination for local artists. In April, the AMA hosted local icon Pat McMahon for the Phabulous Phoenix gathering. Artwork depicting the landscapes of Legend City, Arizona landscapes of the past and The Wallace and Ladmo Show hung on the walls. McMahon shared memories of his years playing the irascible Gerald on the popular children’s show.

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The Arizona Multihousing Charitable Foundation (AMCF)Tucson Big Hearts committee is working hard towards its 2014 fund raising goal of more than $35,000. The first committee event, the 5K Family Fun RunWalk at Reid Park in Tucson, raised approximately $4,000. Currently, committee members and some AMA management companies and properties are selling Mr. CarShine Car Wash passes. For just $10, buyers get you a standard card wash at any Tucson Mr. CarWash location. Fifty percent of all tickets sales will benefit AMCF in Tucson to support Our Family-New Beginnings in Tucson along with other local charities and programs. Purchase your passes at: Pusch Ridge Apartments, The Woods Apartments, Scotia Group Management Corporate Office, the HSL Properties Corporate Office and the Nicolosi & Fitch Corporate office among other locations. Get yours today! In July, The Tucson team will be hosting a fundraiser at the Chuy’s Mesquite Grill. This family-friend event will also be the Tucson Property Fund Raising Campaign Kick-Off! Watch for more information about this event and where to purchase tickets online at www.azama.org.

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ON THE SCENE RECENT AMA EVENTS

Lyceum Hits the Capitol

he inaugural Lyceum leadership class recently visited the State Capitol during session to learn more about the AMA’s work in advocacy and legislation. Courtney LeVinus and the Capitol Consulting team met with the cohort to discuss the development of the AMA’s legislative agenda and the importance of the work of the Political Action Committee (PAC). The class also heard from Tom Simplot, who also arranged a meeting with former Superintendent of Public Instruction Lisa Graham Keegan to discuss education reform and a panel of three former Governor Chiefs of Staff Keegan to discuss life in the Executive Tower.

The AMA’s Lyceum leadership class toured the Arizona State Legislature to gain an understanding of the importance of advocacy for the industry.

Tucson Goes Crazy for Golf

The Tucson Golf Committee takes a break from planning the annual tournament. Co-chairs Tim Furnas of Valley Protective Services and Cheryl Gaida-Vieux of Nicolosi & Fitch led the committee to success.

Apartment News > June/July 2014

The shotgun start of the 2014 AMA Tucson Golf Tournament Golf in April in Tucson was one of the most memorable mornings of the year. More than 120 AMA members and guests played in the tournament at the El Conquistador Golf and Country Club. Special thanks to Title Sponsor, Valley Protective Services, and the Golf Committee who planned the event. Co-chairs Tim Furnas of Valley Protective Services and Cheryl Gaida-Vieux of Nicolosi & Fitch did an outstanding job on the event. Winners were honored at the awards luncheon and Katie Macias won for best Crazy Pants. Best Crazy Shirt went to Mike Ruske. Prizes were awarded for golf hole contest winners and the 1st Ruske, Carrol, Chatman & Lewallen, 2nd Meyer, Welsh, Reeves & Albright and 3rd Shetterly, Anderson, Cox & Peterson place teams.

www.azama.org

ON THE SCENE RECENT AMA EVENTS

AVENUE 25 HOSTS AMC MEETING By Adam Greco pril’s Associate Member Council meeting brought together more than 100 members for a gorgeous afternoon at the Allison-Shelton’s new Avenue 25. Our afternoon started by the resort-styled pool where our members were awed by the luxury cabanas lining the pool and the unique dog-shaped footstools near the seating. Because of the unseasonal heat of the day, Sharon Kuhlman, Avenue 25’s community manager, invited our group to move inside to feast on the hors d’oeurves, wine and cool drinks that they had for us. The Associate members enjoyed the opportunity to explore Allison Shelton’s newest luxury apartment community in the burgeoning North Phoenix corridor. The contemporary Italian style of the community complements the state of the art amenities here including poolside Wi-Fi, coffee bar, dog run, fitness center and so much more. Tom Shelton, one of the founders of AllisonShelton, spoke to our AMC group about their growing portfolio, their expansion into Florida, and into the single family rentals. Currently, they manage 82 communities, more than 16,000 units in four states. Allison-Shelton is building on their portfolio of conventional apartment community management by moving into HOA management. Over the past year to 18 months, they have supervised more than $13.5 million in

www.azama.org

renovations. Luis Verger, the District Manager, shared more information about their local development plans. To cap off the evening, the Allison-Shelton team had a surprise for the AMC members in the form of raffle items ranging from wine and cheese baskets to t-shirts. Our group appreciated this extra touch and enjoyed seeing friends win prizes. Monica Chesley of Burns Pest Elimination, won the lunch with Pam and Tom Shelton and Vicki Allison, the principals of Allison-Shelton Real Estate Services. The Associate Member Council meets quarterly and meetings are hosted at Properties and Property Management Companies. Please check calendar at www.azama.org for dates, times and locations of these meetings.

Adam Greco is the director of commercial sales of Burns Pest Elimination and he chairs the Associate Member Council. He can be reached at (602) 971-4782 and adam@ burnspestelimination. com.

Apartment News > June/July 2014

EVENTS & EDUCATION STAY UPDATED AT AZAMA.ORG

- Valley Education Classes held at the AMA Gallery Space, 818 N. 1st Street, Phoenix 85004

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Aug. 12; 9 a.m. – Noon AMA Office, 818 N. 1st St. $20 ($40 non-members) For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. Course is taught by an AMA attorney.

Sept. 16; 9 a.m.-noon $20 ($40 non-members) Continuing Education Credits: Legal Issues Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing consultant. The class is taught by Andrew Hull of Hull, Holliday and Holliday.

AMA dinner meeting ‘lights’ dialogue over medical marijuana

he AMA’s June Dinner Meeting was a huge success with more than 150 attendees at the Phoenix Country Club. Gerald Richard, Phoenix’s assistant chief of police, discussed the emerging issues around Medical Marijuana Lease Addendums and how they may affect a property’s Crime Free Status. More information will be provided in the next issue of Apartment News. Stay tuned!

Valley Events PHOENIX AMC July 10; 3–5 p.m. MEB’s Arcadia Cove, 2252 N. 44th St. 85008

AMCF BOWL-A-THON Aug. 15; 2–6 p.m. AMF Christown Lanes, 1919 W. Bethany Home Rd., 85015

INTERESTED IN SERVING ON THE AMA BOARD OF DIRECTORS? Nominations are now open! The Leadership Development Committee meets annually to nominate members for the AMA Board. There are three-year seats for Regular members and two-year seats for Associate members. Please send your letter of interest no later than Friday, September 12, 2014. Leadership Development Committee c/o Tom Simplot, President/CEO

tsimplot@azama.org

EVENTS & EDUCATION

- Tucson Sponsorships and Lanes are available now! Contact Rob Schmitz, 602-296-6204, or Stephanie Garcia, 602-296-6208, for more details or to secure your lane! Canâ&#x20AC;&#x2122;t make this yearâ&#x20AC;&#x2122;s event? Stay involved with a donation to the Silent Auction! Just like last year, a SELL OUT is anticipated so call the AMA today!

Tucson Events

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TUCSON DINNER MEETING June 26; 5:15â&#x20AC;&#x201C;8 p.m. Desert Diamond Casino (location to be confirmed)

TUCSON REVERSE TRADE SHOW July 11 Hilton East, 7600 E. Broadway Blvd., Tucson, 85710

MEDICAL MARIJUANA â&#x20AC;&#x201C; TUCSON June 17; 9 a.m.â&#x20AC;&#x201C;noon AMA Tucson Office, 660 S. Country Club Rd, Tucson, 85716 Learn the laws surrounding this important issue. You will learn how it affects your day-to-day operations and what your can do to protect yourself and your property. Course is taught by an AMA Attorney. Presenter: Judy Drickey-Prohow, LawÂ Offices of Scott M. Clark. TUCSON LISTINGS CONTINUED PAGE 30 >

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EVENTS & EDUCATION STAY UPDATED AT AZAMA.ORG

> TUCSON CONTINUED FROM PAGE 29

LEASING BEGINNER TO ADVANCED* July 15; 9 a.m.–noon $49 ($69 non-members) AMA Tucson Office, 660 S. Country Club Rd, Tucson, 85716 Designed for leasing professionals, beginner to advanced. This seminar goes over basics and then beyond basic leasing techniques to help you close the sale! Topics include: customer service, teambuilding skills, cross-training of on-site roles, understanding how to develop professional relationships with your competitors, effective follow-up techniques, closing the sale and industry terminology. *Attendees will earn 3 hours CEC’s for all NAA Designation: Real Estate Credits Pending

DID YOU KNOW MORE BURGLARIES

OCCUR DURING THE DAY THAN

AT NIGHT?

CAM Training in TUCSON

Become a Certified Apartment Manager (CAM) and take your career in the apartment management industry to the next level. CAM training helps you manage your apartment community and your team more effectively.

CAM DESIGNATION COURSE-TUCSON July 21-23 and Aug. 11-13 The on-site manager is a vital link between apartment residents and the community owners and investors. This designation program, recognized by the National Apartment Association (NAA), includes: Management of Residential Issues, Legal Responsibilities, Human Resource Management, Fair Housing, Property Maintenance for Managers, Risk Management, Financial Management, and the Research, Analysis and Evaluation module. The final exam is taken at a testing center and all graduates are listed in the NAA’s Units magazine. This program is a total of six days. The schedule will be: July 21-23: Management of Residential Issues; Marketing; Human Resources Management; and Evaluation, Analysis & Research. Aug. 11-13: Risk Management; Legal Responsibilities; Property Maintenance; Fair Housing and Financial Management. Attendance for all classes is mandatory for certification. 9 a.m.-5 p.m. each day $875 ($1,125 non-members) AMA Tucson, 660 S. Country Club, Tucson, 85716 Questions? 520-323-0643 or by email: Gretchen Hawkins at ghawkins@azama.org Cathy Wagner at cwagner@azama.org

Apartment News > June/July 2014

Cox Home Security provides total home security and control – whenever, wherever. SM

We’ve revolutionized home security by giving you total home control. Arm and disarm your system, control your lights and thermostat, and receive text and email alerts — all from your smartphone. Stay safe with Cox Home Security.

Get started for as low as

INSTALLED WHEN YOU BUNDLE Monthly fees apply

855-750-2244 COX.COM/HOMESECURITY COX SOLUTIONS STORE® VISIT OUR COX SOLUTIONS STORES AND AUTHORIZED DEALERS: Surprise Towne Center - 13754 W. Bell Rd. Ste. 2 Gateway Village - 6070 W. Bell Rd. Ste. A-111 Tolleson - 9897 W. McDowell Rd. Ste. 700 Bell Towne Center - 301 E. Bell Rd. Ste. 100 Camelback Colonnade -1945 E. Camelback Rd. Ste. D2 SanTan Village - 2150 E. Williams Field Rd. Ste. 102 Tempe Marketplace - 2040 E. Rio Salado Pkwy. Ste. 128

Mesa - 6005 E. Southern Ave. Chandler - 2560 W. Chandler Blvd. Ste. 5 Scottsdale -16255 N. Scottsdale Rd. Ste. 2 Tucson - 5441 E. Broadway Blvd. Sierra Vista - 150 E. Wilcox Dr. Tucson - 1610 W. Valencia #104

Offer expires 6/30/2014. Cox Home SecuritySM is available to residential customers in select Cox service areas. Offer and certain advertised features require Preferred service plan.Prices may require a 3-yr.monthly service contract and subscription to Cox video, Internet and/or phone service. Ahigh-speed Internet connection is required and is not included in price.Touchscreen equipment is alsorequiredandisnotincluded.$3.00/monthrentalfeeapplies.Touchscreenremainspropertyof CoxandmustbereturnedtoCox upon terminations of service to avoid additional charges. Applicable monthly service charges,installation,additional equipment, taxes, trip charges and other fees may apply. All prices and packages are subject to change. Month-to-month and home security service only pricing available.Subject to credit approval.Other restrictions may apply. Local ordinances may require an alarm user permit.ServiceprovidedbyCoxAdvancedServicesArizona,LLC–No.P12-1332.©2014CoxCommunications,Inc. Allrightsreserved.

MEMBER MARKETPLACE MEMBER Advertising

THANK YOU PATRON MEMBERS!

MARKETPLACE

PLATINUM AMA Main Ofﬁce 818 N. 1st St., Phoenix, AZ 85004 602-296-6200; Fax:602-296-6178 AMA Tucson Ofﬁce 660 S. Country Club Road, Tucson, AZ 85716 520-323-0643; Fax: 520-323-3399

Where perfect residents ﬁnd perfect communities

www.MyCityApartments.com

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FOR MORE INFORMATION ON HOW TO BECOME A PATRON MEMBER OF AMA, PLEASE CONTACT JAMES TUNNELL BY PHONE AT 602-296-6212 OR BY EMAIL AT JTUNNELL@AZAMA.ORG