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SPRING CLEANING AND SEASONAL MAINTENANCE

We’re well into spring and headed into summer! With the warmer weather comes a new set of challenges and opportunities in cleaning and maintenance.

Our spring/summer issue tackles some of these seasonal cleaning and maintenance challenges, highlighting top trends and practices, and addressing what sanitation and hygiene look like today. We take a look at expert tips to remove graffiti, explore sustainability reporting, and dive into best practices in sanitization and hygiene. We also cover top tech, as drones continue to help maintenance managers improve safety and efficiency.

In our cover story, we shine a light on The Town of Newmarket and its maintenance team, who apply a proactive, community-focused approach for a successful four-season strategy.

With health and safety top of mind, we delve into managing moisture and mould, and the damage they can cause to a facility. Our experts offer guidance on deterring mould and advice on remediation when it occurs, mitigating the potential risk to your building and its inhabitants.

We take a deeper look at the business of cleaning in this issue. For our Expert Q&A, we share our interview with Gwen Becknell, Owner and Regional Sales Director at Anago Boise, diving into the importance of developing business relationships to build the foundation for the success of your cleaning business.

As we know, cleaners offer so much more than a clean and sanitary workspace, they pave the way for happy employees and a productive workforce. We cover best practices and look at the cleaning professional’s role in providing employee satisfaction in the workplace.

Our ISSA Today section covers professional certifications and what they offer to organizations, BSCs, and cleaning professionals. ISSA offers several options for professionals to boost their skill levels, increase consistency, achieve credibility, and raise the bar on industry standards.

This issue spotlights some of the challenges and opportunities that spring and summer bring to cleaning and maintenance professionals.

Can’t wait for you to read this issue!

JESSICA BRILL jessicab@mediaedge.ca

Publisher Ron Guerra rong@mediaedge.ca

Editor Jessica Brill jessicab@mediaedge.ca

Art Director Annette Carlucci

Graphic Designer Thuy Huynh-Guinane

Production Ines Louis Coordinator Inesl@mediaedge.ca

Sales Sean Foley seanf@mediaedge.ca

Contributing Writers Steve Ashkin

Katie Lee

Daniel Loosemore

Rachel Olsavicky Manpreet Singh David L. Smith

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ESG, GREEN CLEANING, AND BEYOND

The importance of sustainability reports in facility management

by Steve Ashkin

Sustainability reports are becoming an important part of facility management as companies strive to lower their carbon footprints and work towards their environmental, social and governance (ESG) goals. It’s important to note that the trend of releasing sustainability reports is on the rise, with more building owners, managers, and facility management companies seeing the value of this practice. These reports are often released in the first quarter of the year, and according to Chris

Hodges, co-author of the book Sustainable Facility Management, the Facility Manager’s Guide to Optimizing Building Performance, the key reason for this trend is to secure funding.

In his words ‘In order to secure funding for ongoing [building] operations and maintenance, sustainability initiatives, and capital funding, facility managers must be able to craft and present compelling reports in order to win funding for investments in [their] facilities.’

So, why are investors, loan officers, and other financial institutions increasingly

requiring sustainability reports? As sustainability continues to be important, sustainability reports and related disclosures are designed to reveal the precise steps a facility is taking to reduce its environmental footprint.

Further, taking these steps documents how the facility is becoming more resilient to unexpected environmental shocks and hardships. This helps them better handle climate change and its impacts, and generate relevant cost savings - typically, when a

facility begins its sustainability journey, cost savings become a positive effect of that endeavour. Beyond the scope of the environment, these reports may also address matters such as social issues, which would include (but are not limited to) the following:

• Ethical hiring practices

• Fair wages

• Healthy working conditions

• Inclusiveness (creating a place where everyone hired feels welcomed and respected)

• Transparency

These are just some of the areas of focus included in a typical sustainability report that investors are taking into consideration, paying them increasingly more attention. However, before publishing their own reports, facility managers often have several questions that need answering before the report can be generated.

WHAT IS A SUSTAINABILITY REPORT?

By the late 1980s, some of the largest multinational companies started publishing what we now refer to as sustainability reports. These reports were initially known as environmental reports but were less comprehensive than those we see from today’s professionals. Nevertheless, these reports marked the beginning of a trend toward more extensive sustainability reporting, more responsible practices, and working towards ESG goals.

WHAT DO THE REPORTS REVEAL?

Sustainability reports are often a crucial factor for investors and financial institutions looking to invest in a property. Using the automotive industry as an example, we can compare sustainability reports to a CARFAX® report. Those of us who have purchased a used car in the past few years know that a CARFAX report details a car’s

history and service records for maintenance and repairs. Using these reports, used-car buyers can make thought-based, data-driven decisions about buying a particular car.

Similarly, sustainability reports are essential for investors because they can reveal the steps a facility is taking to reduce its environmental footprint, and its efforts to address social equity issues. This allows investors to make more informed decisions about a facility, gaining a better understanding of its sustainability practices, how it addresses social and environmental issues, and how well it can mitigate environmental risks.

ARE ALL REPORTS THE SAME?

The answer to this question is no, and this is where difficulties can arise. Currently, there are no standard reporting measures or guidelines for sustainability reporting. A report from one facility may be very different from a report from a similar building right up the street. This presents a challenge for investors, but one way to better address this is by knowing your audience and creating a framework to focus on the specific issues related to your property.

Inconsistencies in reporting can be significant; varying facilities may rely on entirely different evaluation methods and metrics, making comparing results almost impossible. However, steps are now being taken to address this issue. For instance, earlier this year, the Securities and Exchange Commission (SEC) “adopted rules to enhance and standardize climate-

related disclosures by public companies and in public offerings,” according to its press release. The rules reflect the SEC’s continued efforts to respond to global investors “who demand consistent, comparable, and reliable information about the financial effects of climate-related risks on an [organization’s] operation and how it manages those risks.”

WHAT IS THE FUTURE OF SUSTAINABILITY REPORTS FOR FACILITY MANAGERS?

Without question, more facilities as well as facility management companies, will release sustainability reports going forward. Facilities of all shapes and sizes significantly impact the environment locally, nationally, and globally, and their efforts toward sustainability will become increasingly important.

According to the U.N. Environmental Program, the construction of large facilities “is by far the largest emitter of greenhouse gases, accounting for a staggering 37 per cent of global emissions.” While carbon pollution from the operations of these facilities is declining, it remains a gradual process. These greenhouse gases are making the world warmer, causing more extreme storms and fires, and contributing to water scarcity in North America and around the globe.

Beyond attracting investors, sustainability reports are a vital tool for companies to measure their efforts, work to achieve their ESG goals, and reduce their carbon footprint. /

Steve Ashkin is CEO and founder of The Ashkin Group, an internationally recognized consulting firm working to green the professional cleaning industry and help organizations implement effective and cost-effective sustainability programs. Their commitment to green cleaning and sustainability is more than business; it is a passion, a calling, and a mission in life — to transform the cleaning industry.

COMING CLEAN

Deterring and removing graffiti from your building

by Katie Lee

Graffiti vandalism is described as writings or drawings made to a property without the consent of the owner, and it has become a pervasive problem in many urban areas. As an eyesore that can detract from your curb appeal, graffiti not only diminishes the appearance of your property but can also affect the value and safety of the neighbourhood.

There are many types of graffiti that can be found on your building including: Tags: This often looks like just the name of the vandal.

Stencils: This involves using a stencil that’s often filled in with spray paint. Bombs: These are larger pieces that are often filled in, typically using spray paint or latex paint.

Stickers and posters: Include unwanted add-ons that are adhered to your building.

Graffiti can be applied using many types of media, from ink markers to latex and spray paint. Newer forms of graffiti are also emerging, including scratching and etching tags into glass, referred to as ‘scratchiti’ and ‘etchiti.’

Before you encounter graffiti on your property, try and deter it from happening in the first place with a simple, proactive approach:

1. Install proper lighting: One of the most effective ways to deter graffiti is by ensuring your property is well-lit. Adequate lighting can make potential vandals feel exposed and less likely to target your property. Consider installing motion-activated lights in dark corners, alleyways, and around your building to save costs and provide illumination when you need it most.

“Graffiti vandalism is inconvenient, unsightly, and expensive.“

2. Use an anti-graffiti coating: Investing in graffiti-resistant coatings for your property can be a wise choice that will save you time and money in the long term. These coatings create a protective barrier, making it easier to remove graffiti and discouraging vandals from tagging your property in the first place. Consult with a professional to determine the best type of coating for your specific surfaces, such as brick, concrete, or metal.

3. Plant defensive landscaping: Strategically placed thorny or prickly plants can act as a natural deterrent against graffiti. Consider planting bushes like roses or holly near walls and fences to create a barrier that makes it difficult for vandals to access your property’s surfaces.

4. Mount surveillance cameras: Surveillance cameras can be a powerful tool for deterring graffiti and identifying vandals if an incident does occur. Make sure your cameras are visible and have signage posted that your property is under surveillance for maximum effect.

5. Invest in a mural: Murals are a great way to beautify your property while deterring taggers. Work with a local artist and the community to install murals in

areas of high-frequency tagging. Don’t forget to have the mural protected with a coating. Professionally applied coatings will not only protect the artwork from fading but also provide a protective barrier in the event that the art needs to be removed.

WHAT SHOULD YOU DO IF YOU FIND GRAFFITI ON YOUR PROPERTY?

• Photograph and document graffiti, including an incident report.

• Report the graffiti to local authorities.

• Do not attempt to remove it yourself. Using the wrong product on the first try can “set” the ink and make it much more difficult to remove.

• Hire an experienced contractor for removal.

Graffiti removal can be complex, depending on factors like what media was used, and the substrate underneath. There is no one-kind-fits-all approach because different inks require different chemicals to pull ink to the surface. Similarly, different substrates require specific products for successful treatment. For example, removing an ink marker tag from glass would simply require a graffiti removal solution and rag, however, ink marker removal from a brick wall would require a different graffiti removal solution and a hot water pressure washer to remove. The ‘scratchiti’ and ‘etchiti’ types of graffiti

require a three-step buff and polish process to remove them from each surface.

If graffiti does appear on your property, it’s essential to remove it quickly. The longer graffiti remains visible, the more likely it is to attract additional tags. Quick action sends a message that your property is well-maintained and not an easy target for future vandals.

If you are a repeated victim of graffiti, it may make sense to create a tailored maintenance program with a graffiti removal vendor. Programs can include weekly patrols by certified graffiti technicians and unlimited graffiti removal for a set monthly price to better address it promptly and minimize cost and effort.

HIRING A PROFESSIONAL

Graffiti removal is not a job for maintenance managers, posing risks, and potentially increasing expenses if not conducted correctly.

DIY solutions can be costly, ineffective, and cause further damage to your building, but a qualified graffiti removal contractor can use their expertise, advanced techniques, and professional equipment to remove graffiti efficiently.

Safety is also a concern when dealing with chemicals and accessing hard-toreach areas on your property, and hiring a professional takes that risk out of your hands.

Many of the graffiti removal products use chemicals that can be harmful to the environment. Attempting to remove graffiti yourself can lead to the release of toxic chemicals that can cause environmental pollution. Seek out a contractor that uses environmentally friendly methods and products that align with your ESG goals.

WHAT SHOULD YOU LOOK FOR IN A QUALIFIED GRAFFITI REMOVAL CONTRACTOR?

• Ensure your contractor has ample experience dealing with the size and scope of your project. Ask for references from prior customers to confirm.

• Look for the proper certifications. Before accepting a proposal, request a WSIB Clearance Certificate, Certificate of Insurance, and confirmation of RRPA registry. Also, ensure their employees are qualified by requesting confirmation of employee training, and

any certifications such as working at heights and AODA.

• Do your research to find someone whose practices align with your environmental goals. Contractors that remove graffiti with a pressure washer need to be registered with the Ministry of the Environment’s RPRA’s Hazardous Waste Program Registry to be compliant with local municipal

by-laws. Ensure that you choose a contractor whose environmental approach provides a greener removal process.

Graffiti vandalism is inconvenient, unsightly, and expensive. Deterring and removing it from your property will help simplify your maintenance plan, save time and money, and provide consistent curb appeal for your building. /

Katie is owning-partner of Goodbye Graffiti™ Toronto West. With 11 years of invaluable experience spanning diverse roles within the company, Katie’s journey epitomizes dedication and expertise in combating graffiti vandalism. Katie assists clients in achieving a cleaner, greener, more prosperous community with solutions to eliminate the impact of graffiti on neighbourhoods and businesses.

MANAGING MOISTURE AND MOULD

Addressing the challenges in commercial spaces

by Daniel Loosemore

In the vast and varied skyline of commercial buildings, mould growth can be lying in wait as a serious and potentially health-threatening issue. Whether it originates from a slow leak that’s gone unnoticed or water damage not fully remediated, mould can be lurking behind walls or under floors, waiting for the ideal conditions to

flourish. Fortunately, this is a problem that can be solved, removing the threat to the structural integrity of the building and the well-being of its occupants.

Mould remediation is often not a do-ityourself job as mould spores can travel once disturbed, making the damage exponentially worse. When faced with the

challenge of mould growth and its detection, innovative solutions are essential, where industry experts use a combination of tried-and-true methods, cleaning products, and technologies to address each situation.

Armed with this comprehensive guide, facility and maintenance managers will

be able to take steps to reclaim your commercial space from this subtle, dangerous threat.

UNDERSTANDING MOULD GROWTH

Mould growth relies on the right set of environmental factors, including humidity and moisture levels. Humidity levels above 60 per cent and moisture content exceeding 17 per cent do indeed create a perfect stage for mould to develop, however, temperature also plays a crucial role. Warm temperatures ranging from 20˚C to 30˚C are considered ideal for the growth of most moulds, although some moulds possess a great amount of adaptability, still able to flourish in cooler climates with prolonged exposure.

The lifecycle of mould growth can be explained in four stages:

1. Spores alight on surfaces, finding a host or home for the next stage.

2. The spores then begin to grow and form a filament-like structure.

3. These filaments intertwine to create visually arresting colonies.

4. Finally, mould starts to grow and reproduce.

It’s a spectacle where environmental conditions, nutrients, organic matter, poor ventilation, flooding, or dampness come together either to fast-track or impede its spread and growth.

The first sign or indication of mould infestation is often a musty odour. However, signs of potential mould issues can often be noticed visually as well. Recognizing signs of black spots, white tendrils, green splotches, or brown patches is the first step in identifying mould beneath the surface.

Mould can t ake hold and start to grow and spread almost anywhere, but areas like bathrooms, workplace kitchens, and air conditioning systems are often the most common areas, along with leaky roofs or damp underbuilding storage rooms.

THE RISK OF MOULD IN COMMERCIAL

BUILDINGS

As mould silently proliferates, the health of the building’s occupants can be affected. Mould spores can cause a

variety of health issues including allergies, asthma, respiratory diseases, and infections, with long-term exposure potentially leading to eye irritation, fatigue, and skin rashes.

Mould infe station isn’t just a health concern, though. It is a potentially legal and financial situation waiting to unfold. The stakes are high: property devaluation, spiralling remediation costs, and potential legal liabilities under negligence laws. The ramifications are far-reaching, and the consequences, if not met head-on, can lead to extensive financial and legal implications.

So, when should you call in the experts? According to Health Canada, an area of mould is assessed to be large if a single patch measures more than three square metres. For areas of this size and larger, a qualified technician is recommended for safe and efficient removal, including a professional assessment to determine why the mould is there in the first place.

PREVENTATIVE TECHNIQUES TO IMPEDE MOULD GROWTH

When taking a proactive approach to mould, moisture control emerges as a primary source of prevention. Regular inspection and maintenance can go a long

way toward deterrence. Identifying and repairing leaks, managing humidity, and ensuring proper ventilation in vulnerable areas are critical. As well, proper ventilation acts as a shield against moisture, so employing tools like dehumidifiers, especially in damp areas of the building, can be a pivotal step in stopping mould before it has a chance to begin.

Choosing the right building materials can also provide substantial protection against mould’s advances. Opting for materials resistant to moisture and mould, coupled with meticulous cleaning and maintenance, is a proactive defence strategy. Replacing damaged tiles and carpets might seem routine, but it’s a crucial manoeuvre in the battle to deter mould.

CUTTING-EDGE MOULD REMEDIATION TECHNIQUES

Early detection is still the strongest ally when it comes to mould growth. From air and surface sampling to molecular diagnostics and moisture detection tools, precision is key. Infrared cameras and moisture meters are highly helpful tools for mould detection.

Mould remediation isn’t just a cleanup; it’s a strategic operation. Containment, isolation, and meticulous removal with environmentally friendly agents are the most common tactics used today. Here are some of the most

progressive and industry-acknowledged tools to consider for your arsenal:

• Filtration that integrates High-Efficiency Particulate Air (HEPA) filtration systems capture airborne mould spores before they can disseminate through the building.

• Implementation of negative air pressure strategies helps to stop mould growth.

• Hydroxyl radicals and ozone generators work to purify air and eliminate odour.

• Sophisticated antimicrobial treatments can be applied during the remediation process to inhibit the regrowth of mould, as long as the treatments comply with industry standards and safety regulations.

• Adoption of biocide fogging techniques provides expansive coverage in large commercial spaces. This method ensures thorough disinfection of affected areas, minimizing the risk of residual mould.

THE NEXT STEP

The solution to the mould challenge cannot t ruly be answered without thorough scrutiny. Clearance testing and regular monitoring post-remediation provide final assurances. Independent assessors bring an unbiased lens, ensuring that no lingering spores have escaped notice. Regular inspections are the most effective way to prevent mould infestation. Plumbing, roofing, and HVAC systems require periodic checkups to ensure there are no water leaks and, consequently, mould growth. One should not overlook the building envelope, moisture-resistant materials and vigilant sealing, as these too are extremely helpful in deterring mould from beginning in the first place.

When it comes to the battle against mould, this arsenal of preventative and remediation techniques transforms the narrative. It’s not just about reacting; it’s about developing a plan that strategically prevents mould’s subtle encroachments.

A FINAL NOTE

Ear ly detection emerges as vital, prevention as essential, and cutting-edge remediation strategies as crucial. These tactics work together to prevent and eliminate mould growth, safeguarding commercial buildings and the people within. Armed with awareness, knowledge, and innovative strategies, our commercial custodians are the first defence in the maintenance of a healthy and safe environment. /

Daniel Loosemore is chief of sales and operations at ServiceMaster Restore Canada. He and his team support over 70 franchises, delivering emergency disaster restoration services from coast to coast. To find out more, visit ServiceMasterRestore.ca.

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THE GREAT OUTDOORS

The Town of Newmarket stays green and growing with community-focused outdoor maintenance

by Jessica Brill

Exterior maintenance is no easy feat, often including a combination of function and flair as managers make repairs, attend to the grounds, and maintain equipment – all while keeping curb appeal top of mind. But outdoor maintenance takes on a whole new meaning when it includes over 45 active parks and 800 acres of parkland!

For the Town of Newmarket, outdoor maintenance is a four-season endeavour. Planning begins at the start of the year, with spring and summer maintenance generally up and running in April for trails, walkways, parking lots, garbage bins, tree pruning, inspections, and more. The flower program is also on the schedule, going well beyond the “norm,” with 292 hanging baskets, 342 planter boxes, 20,124 square meters of shrub beds (equal to 400 shrub beds), and 15,800 plant plugs planted each spring. Fall and winter work happens from November to April and includes maintenance of sidewalks, parking lots, trails, walkways, and staircases.

How does the Town of Newmarket handle the demand and volume it takes to keep the neighbourhood green and growing? With a team of 35 full-time and contract

staff, plus an additional 38 summer staff, they are committed to keeping parks and green spaces beautiful and functional. “The hard work and dedication of our staff, along with the support we receive from Council help make our parks and trails well beyond the ordinary,” says Kristi Carlen, director, Parks and Facility Services.

A PLAN FOR SUCCESS

With such a vast scope of work, careful planning and effective execution are critical. The Town’s comprehensive outdoor maintenance strategy relies on a multi-pronged proactive approach, including:

Setting goals: The Parks and Facilities department creates annual goal-setting plans for performance-based objectives, including identifying areas for professional develop-

PHOTO

ment, in-house and job training, local workshops, and industry conferences to continue to develop staff skill sets.

Staffing: Credentials and hands-on experience are celebrated and valued, with many team members trained to specialize in horticulture, arboriculture, turf management, and various trades such as heavy equipment operation, irrigation, carpentry, and landscape design.

Engagement: Gathering data from the community is a vital component in the success of parks and trails. The town uses resident surveys and public meetings to gather feedback, along with collecting information through the customer service department to act on, track, and archive data to improve department operations and maintenance efficiency.

Legislation: Unlike many maintenance teams, the Town of Newmarket operates within several regulatory requirements. For example, The Town provides additional inspections as a best practice to ensure spaces and amenities used by the public are safe to use, maintained, repaired, and replaced as required.

MAKING IT WORK

Taking care of so much green space is not without its challenges. The high volume of use, combined with shifting weather patterns means many of the green spaces and fields are deteriorating faster than the grass can regrow. As a result, the parks team is required to be even more diligent in monitoring the space to ensure it continues to be safe and enjoyable for all.

The Town needs to balance the demand and usage of parks. As Newmarket continues to grow, there needs to be enough green space available for all users, and this means planning for playgrounds with a wide range of age ranges and abilities, widening trails and paths, and building more amenities like trails, spray pads, playgrounds, and sport courts.

Vandalism is another challenge that the Parks and Facilities team faces. Unforeseen costs to repair or replace damaged infrastructure and assets can interrupt the use of space, resources, and labour.

Even with such a compact urban municipal boundary and very little new land

available for parkland and green space in Newmarket, the maintenance teams’ responsibilities continue to grow! In 2018, Newmarket Council voted unanimously to purchase the Mulock Property, a 16-acre green oasis set under a tree canopy in the heart of urban Newmarket. Once complete, the park will feature trees, forest and open green space, a refrigerated skating trail that converts to paved paths, a water play feature for warmer months, an artist studio, and a conservatory greenhouse. The plan also includes a dedicated maintenance building to better service the park, making maintenance more accessible as the portfolio grows.

A CHANGING CLIMATE

Climate change has presented many challenges to outdoor maintenance, with shifting weather patterns bringing more rain, interrupting regular maintenance schedules, and requiring more time and resources to repair public areas for use. Rising average temperatures, more days of high heat and extreme weather events have also impacted park assets. With longer outdoor recreation

“Community is the heart of Newmarket’s outdoor maintenance strategy, as the teams work to increase the Town’s accessibility through their maintenance efforts.”

seasons and increased usage, the shortened asset life spans require extra maintenance and attention from the teams.

To mitigate the effects of climate change on their practices and continue to deliver consistent results, the Town has:

• Developed a climate change strategy

• Added inspections for extended seasons

• Ensured an environmental lens gets used in the design of new park assets

• Procured ‘green’ vehicles, equipment, and materials

• Implemented public education and awareness initiatives for environmental stewardsh ip

LOOKING AHEAD TO A GREENER FUTURE

Sustainability continues to play a part in so many maintenance practices, from using green products to saving energy to lessening environmental impact. For the Town of Newmarket, sustainability is a Council priority, as they work to preserve environmental assets and address climate change for future generations. As part of their efforts to go even greener, the Town is:

• Implementing a fleet management strategy, converting vehicles and equipment to electric while carefully assessing performance, longevity, and reliability.

• Phasing in LED lighting and solar panels on trails and sports fields to reduce power consumption and operating costs.

• Eliminating pesticides (pesticides, insecticides, and fungicides) from being used.

• Including low-impact development in design where possible for rain gardens, bioswales, permeable paving, urban trees, and green roofs.

• Enhancing and restoring natural areas to make them more sustainable ecosystems.

• Improving biodiversity by increasing the abundance, types and sizes of ground plants, shrubs, and trees to provide a greater variety of habitats for wildlife such as birds and pollinators to thrive.

• Increasing the bee population with nine pollinator gardens, with more scheduled for this year.

• Streamlining the horticulture program for more diverse flower beds.

• Instituting an urban forestry management plan for long-term care and maintenance of all trees in Newmarket over the next 20 years. Along with planting, the teams focus on tree maintenance and pruning during optimal seasons to maintain a healthy and strong tree population.

• Introducing new projects, like Mulock Park, which prioritizes sustainability wherever possible, paying careful attention to energy use through an inground geothermal heating and cooling system and solar panels integrated into the design of parking areas. As well, a tree stewardship strategy was established to keep the property natural while increasing the total tree cover for generations to come.

Community is the heart of Newmarket’s outdoor maintenance strategy, as the teams work to increase the Town’s accessibility through their maintenance efforts. Newmarket offers over 44km of trails and walking paths that the Parks and Facilities team work hard to maintain, making the most of the tools available to improve their efforts. “We believe we can improve efficiency in operations and management by investing in technology like trail counters and data analytics to gain insight into things like parking lot usage, trail use, sport field utilization, and more,” says Carlen.

The Town utilizes all available resources to provide residents with positive experiences, managing all maintenance from ensuring trails are clear of snow and ice, free from litter and debris, and safe (while managing invasive species and noxious weeds). Accessibility, community, and education also factor into the day-to-day responsibilities of the maintenance teams:

• Accessibility: 2005’s Accessibility for Ontarians with Disabilities Act (AODA) created accessibility standards for (public, private, and non-profit sectors) organizations that must be followed. Accessibility continues to be considered in all planning stages and implementation for amenities like playgrounds, trails, and park benches in the town.

• Community partnerships: Partner -

ships and agreements (with school boards, conservation authorities, community groups, etc.) allow teams to share operation, maintenance, and replacement costs to provide recreation opportunities for residents.

• Public education: Educating the public can help lengthen the lifespan of environmental resources and better manage maintenance. For exa mple, educating the user groups to use low-traffic areas of a sports field to ensure a better experience for competition days.

UP AND COMING

Beyond beautifying the Town and keeping public spaces functional for the residents, the Parks and Facilities team are part of the dedicated staff who create exceptional experiences for the community.

Winter’s Ice Lounge on Main event took place along Newmarket’s Main Street over four days, featuring food and beverage, lounge areas, fire pits, igloos, art installations, live entertainment, and a partnership with local businesses. Events like these mean it’s all hands on deck, connecting many departments like Parks and Property Services,

Recreation and Culture, and Roads to work together for a successful event. Given all the work involved, it’s not surprising that Newmarket won the Municipality of the Year Award from Festival and Events Ontario two years in a row!

When planning a large-scale event like that one, the Parks team is involved in conducting site meetings, planning emergency routes, ensuring there are enough waste and recycling bins, executing road closures, setting up and tearing down, cleaning and preparing the site, managing parking lots, sidewalks and flower beds, and ensuring staff are on hand at all times for a safe and enjoyable event.

Maintenance for the Town involves so much more than planting trees and mowing lawns; the teams are a fundamental part of beautifying the community and providing services for residents. From fulfilling their daily responsibilities to analyzing data, planning for the future, collaborating on events (and much more) the Town of Newmarket maintenance teams go above and beyond to put the community at the forefront, providing and preserving much-loved areas for residents to enjoy. /

JOHN TAYLOR, MAYOR OF NEWMARKET, AND STEPHEN JOST, AGO DIRECTOR, AT MULOCK PARK SIGNING

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MAKING THE CONNECTION

How cleaning companies can leverage relationships to grow the business

by Jessica Brill

Building a business can certainly be a challenge, but upping client retention is one the quickest ways to find success. Studies show that the likelihood of selling to a new customer is anywhere from five to 20 per cent, while the probability of selling to an existing customer is between 60 and 70 per cent. Commercial cleaners need to lean on their existing relationships to grow their businesses in these challenging times, and connecting with customers is critical.

However, when their work often happens after clients have gone home, how can cleaners make that connection and foster those essential relationships?

We chatted with Gwen Becknell, Owner and Regional Sales Director at Anago Boise, to learn how her industry experience and customer service skills have helped her connect with clients and retain business in the commercial cleaning industry.

This interview has been edited for length and clarity.

HOW DOES RELATIONSHIP-BUILDING PLAY A PART IN A BUSINESS’S SUCCESS?

BECKNELL: Relationships start with honest communication and transparency. Commercial cleaning is sales and marketing when it comes down to it. So, rather than telling clients that there will never be an issue, I’m upfront with them that we likely will have hiccups, but then assure them that we will rectify it quickly, and efficiently, and do our best to make it right. Clients might want to hear that they will never have to worry about their janitorial services again, but that’s just not the reality. It’s important to be honest with clients to develop that trust and loyalty.

Differentiation is another vital part of building those relationships. When you think about it, all commercial cleaning companies offer virtually the same experience, the same tools, and the same practices. So, building those relationships is how you can set yourself apart. And when you achieve that and create those critical connections, that’s when you start to see how word of mouth and positive reviews can really help build your bottom line.

HOW CAN REVIEWS AFFECT THE BUSINESS?

BECKNELL: All reviews are important, often they’re part of the first step in a client’s decision-making process. Positive reviews help in a lot of ways: they help you grow your online brand, get your name out there and they add a level of credibility, almost like a personal reference.

Negative reviews can seem damaging, and you may not want to address them, but they are a tool for improvement, a way to show that you care about what your clients think, and an opportunity to improve your business. A negative review gives you the chance to fix the issue, so it’s important to respond appropriately and promptly. Many of today’s AI and automation tools make it easy to craft a professional response, request more information, or ask that they contact you directly to solve the issue offline.

Of course, you hope that clients will come to you directly with their concerns, and that’s where the relationship piece comes into play. It’s easier to complain about a business when you’re not faceto-face, so an existing relationship minimizes the chance that clients will head online with their complaints.

WHAT’S THE BEST WAY FOR CLEANERS TO HANDLE POSITIVE REVIEWS TO HELP GROW THEIR CLIENT BASE AND REVENUES?

BECKNELL: Often companies are afraid to ask for reviews, but if you don’t ask for them, you will not get them. We’ve recently built it into our inspection process. When we are emailing, talking on the phone or in person and the client shares how satisfied they are with our service, we ask for the review right then. We know we are in a good place with them, and we share the link or QR code to get them directly to our page. We’ve doubled our number of reviews in the last four months just by implementing this practice. Think of a way to make it simple for clients, and you’ll get better results.

There are tech tools out there that can solicit reviews for you, as well. You can customize the message, automate the frequency, and take some of the work out of asking for reviews from your clients. One tip here is to direct clients to focus on what you think is important. I always ask for them to focus on our service because I think that’s what really sets us apart.

I recommend technology for monitoring, too. Many of these platforms will send you reviews so you don’t have to scour the internet manually. They also allow you the opportunity to look at the review before it goes live, so you get the chance to nip it in the bud early if it’s not favourable.

Once you start getting those positive reviews, don’t forget to use them to build your business! The platform we use posts the reviews to our website, so we are promoting them there, helping with SEO, and attracting new customers.

WHAT ARE SOME OF YOUR TOP TIPS FOR CLEANERS LOOKING TO STRENGTHEN CLIENT RELATIONSHIPS?

BECKNELL: Set yourself apart with exceptional service, connecting with your clients and building long-lasting relationships.

We encourage the cleaners to make an extra effort to interact with clients by popping by during the day to introduce themselves, seeing if there’s anything extra that the client is looking for, or if anything needs to be adjusted or done differently. Those are the things that are going to set you apart, keep clients from posting that negative online review, and build that trust and communication. At the end of the day, it’s relationships that will keep your business going – and growing – into the future. /

THE CHALLENGE OF ORGANIZING INFRASTRUCTURE Modern Facility Management:

From an infrastructure standpoint, each component of a facility introducing a proportion of risk requires proper maintenance. Managing the multitude of assets spread over a large area can be challenging. Buildings, Facilities, Infrastructure, Roadways, Highways, Parks and Green Spaces are a prime example. Each needs to be certified as safety and risk compliant, and there is a clear expectation that set standards will be adhered to. Thankfully, modern facility management software is evolving to make things easier. The use of geospatial data has been a turning point. It is now possible to recreate maps and plans of buildings—including hydrants, wind farms, water plants and greenspaces—to give proper orientation for facility workers and provide data pinpoints on a massive scale. VertiGIS FM provides Facility Managers a view of what is happening in their environment today, so they can make better informed decisions for tomorrow, all in one intuitive platform.

VertiGIS FM provides Facility Managers a view of what is happening in their environment today, so they can make better informed decisions for tomorrow, all in one intuitive platform.

There are many di erent facets of facility maintenance in multitudes of settings. Keeping track of information from a compliance level to ensure adherence to provincial and municipal regulations is extremely important.

In a school setting, the log of maintenance responsibilities is extensive. When a Catholic School in Austin, Texas, decided to merge their K-8 and 8-12 schools thereby doubling the amount of square footage, buildings and maintenance activities, it was obvious they needed a better way of managing their combined “to-do” lists.

EMAIL: A DRAG ON EFFICIENCY

At that time, the schools were responding to incidents and maintenance requests via email, a time-consuming process which failed to adequately track maintenance history. The school began looking for a simple, cloud-based software solution to align with their immediate and long-term goals, and selected VertiGIS FM to help them reach their vision.

VertiGIS started with an assessment of the school’s current environment. It was clear the school needed a more automated system to streamline day-to-day activities, and to provide clearer strategy for when issues arose. An overview of each asset was established, along with insight into each asset’s location and those which were most critical. The VertiGIS FM core functionality modules for Buildings, Maintenance, and Contracts were integrated providing a springboard for the school to operate. By creating an understanding of the school’s critical assets and processes, a short, medium and long-term plan was established.

GEOSPATIAL DATA TRANSFORMATION

With the school now expanding over two campuses, geospatial data was implemented to clearly identify locations and pinpoint areas carrying defects or pending repairs. By providing spatial representations of the school buildings, facility management expenses could be better managed and budgeted. Data information previously logged in spreadsheets was imported into VertigGIS FM and missing information flagged. Essential processes such as cleaning, inventory, and security access became easy to manage and record with standardized documentation. In addition, occupational health and safety hazards were identified and legal obligations consistently met.

With more control over their environment, the school was able to expand its use of the VertiGIS FM out-of-thebox approach to facility management. It was possible to visualize energy and utility consumption, identify cost risks, and standardize historical information. They are now equipped with visibility into what is happening in their environments today, so they can make better decisions and investments for the future.

Meanwhile, in California a VertiGIS FM client was looking

for a system to better manage flood prevention e orts. The customer was then using Google Maps and pins and sending to coworkers via email, attaching photos of the intended location. The system worked, but was only as e cient as the information sent, and was frequently otarget. In the VertiGIS FM platform, information is sent directly from within the software interface and automatically creates a work order to e ciently track the task workflow. This, combined with secured information via geospatial data made communicating locations needing attention a more e cient and swifter process.

VertiGIS FM simplifies building and facility management, in a lightweight, easy-to-use application which can be accessed by anyone, anywhere—even when o ine. It allows for a deep-dive into a facility’s critical assets, identifying risk and cost measures for each, and tracking warranties, invoices, schematics and drawings—all in one interface.

VertiGIS FM o ers modern solutions to meet facility obligations, risk minimization, cost reduction and optimization of infrastructure processes. VertiGIS FM is designed to make things easier. To learn more, visit www.vertigis.com.

Cleaning innovations

to stay TRIED AND TRUE

that are here

by David L. Smith

Cleaning methods and products that were once considered trendy are now essential for keeping public spaces clean, healthy, and safe. While using the latest techniques and tools holds the key to a best-in-class facility cleaning program, it’s important to understand how all the elements interact to get the necessary results.

A HOLISTIC APPROACH

No matter how thorough the cleaning is in one area, inadvertent neglect of another can affect the entire facility, from the health of occupants to productivity and overall appearance.

In 2024, air purification, greener cleaning practices, and cleaning certifications have emerged as the industry frontrunners, driven by evolving expectations, innovation, and the greater emphasis placed on sustainability.

But these cleaning methods and supports aren’t isolated concepts; they’re integrated steps in a comprehensive and effective cleaning program. Each step works cumulatively to proactively tackle challenges, mitigate risk, enhance productivity, and deliver the highest standards of cleanliness and hygiene. The following three cleaning practices are components of an integrated approach to maximizing cleaning effectiveness in commercial facilities.

1. Air purification

With growing concerns about indoor air quality and its impact on health, air purification is now a critical element of facility maintenance. While traditional HVAC systems are essential for temperature regulation, they’re inadequate for addressing airborne pollutants indoors.

Poor air quality isn’t just uncomfortable, it can lead to short- and long-term health effects, increase the risk of spreading pathogens, contribute to absenteeism, and even decrease productivity. Proactive measures, such as air purification systems and electro-

static scrubbing are designed to supplement existing ventilation systems to:

• Prevent illness, especially in high-traffic spaces, by removing air pollutants to reduce the risk of outbreaks and minimize the spread of germs and bacteria indoors.

• Control odour, creating a more inviting and enjoyable indoor environment by eliminating odours and stale air.

• Improve productivity, through wellventilated air that supports higher cognitive function, higher concentration, and reduced absenteeism.

2. Sustainable chemistries

The current surge of interest in sustainable cleaning practices is spurred by environmental consciousness and the growing awareness of potential health implications that can be associated with many traditional cleaning chemicals. Harsh chemicals and synthetic additives contribute to water pollution, and in some cases have been linked to adverse health effects. In contrast, sustainable cleaning chemistries offer benefits that include:

• Reduced environmental impact, as more sustainable cleaning products are formulated using natural, biodegradable ingredients that minimize harm to ecosystems and reduce carbon footprint.

• Improved indoor air quality, by reducing or eliminating the volatile organic compounds (VOCs) that are emitted by many traditional formulations and compromise indoor air quality.

3. Credible certifications

Industry-recognized certifications are now seen as invaluable tools for validating and

elevating cleaning standards. Organizations like CIMS (Cleaning Industry Management Standard) and GBAC (Global Biorisk Advisory Council) provide comprehensive frameworks that guide facilities in implementing best practices in both cleaning and disinfection. The result is substantially improved results, such as:

• Risk mitigation: By adhering to standardized protocols and best practices, facilities can minimize the likelihood of accidents, injuries, and health hazards within the workplace.

• Increased efficiency: As a result of the emphasis on consistency for efficiency and effectiveness in cleaning operations through proper training, the result is reduced waste, improved cleaning outcomes, and enhanced overall productivity.

Innovations in cleaning continue to make inroads into daily practice and are quickly becoming industry standard, thanks to their ability to reduce labour requirements, improve sustainability, and deliver better cleaning outcomes. Staying on top of the latest innovations is key to assessing where and how they may fit in a comprehensive cleaning process.

From tools and techniques to staffing structure, recruitment, training and retention, commercial cleaning continues to evolve. Changing expectations, fluctuating space utilization, and new and emerging environmental and safety standards all present challenges. Along with these are opportunities to refine approaches, reduce unnecessary activities, improve employee health, safety, and job satisfaction, as well as the quality and efficiency of building cleaning and hygiene. /

David L. Smith is the Cleaning, Hygiene & Sanitation Director at Bunzl Cleaning & Hygiene, Canada’s largest specialist distributor of cleaning and hygiene products and equipment. For more information or to book a comprehensive Facility Assessment please contact david.smith@bunzlch.ca.

The impact of drones on commercial cleaning and maintenance CHANGING THE GAME

by Manpreet Singh

In the realm of facility management, the quest for efficient and effective cleaning solutions has long been a top priority, challenged in part by the ability to ensure workers’ safety. However, drone technology in building maintenance has dawned, marked by innovation, sustainability, and unparalleled efficiency.

THE RISE OF DRONE TECHNOLOGY IN CLEANING

Drones, once primarily associated with aerial photography and surveillance, have now found a new niche in the cleaning industry. Their versatility and agility make them uniquely suited for maintaining midrise structures of up to 15 storeys. Equipped with specialized cleaning equipment and guided by skilled operators, these drones are capable of reaching even the most inaccessible areas with ease.

ENHANCING SAFETY AND EFFICIENCY

One of the compelling benefits of utilizing drones for cleaning purposes is the enhanced safety they provide. With drone use, the risks associated with cleaning mid-rise buildings are greatly mitigated. Workers are no longer required to scale precarious scaffolding or dangle from harnesses at dizzying heights; instead, they can operate drones safely from the ground, remotely guiding them to perform required tasks.

Furthermore, drones offer a level of efficiency unmatched by traditional cleaning methods. Their agility allows them to navigate complex architectural features and reach areas that would otherwise be inaccessible or time-consuming. This speeds up the cleaning process and ensures a more thorough and consistent result, enhancing the overall appearance and maintenance of the building.

SUSTAINABLE CLEANING PRACTICES

Sustainability is of paramount importance and the environmental impact of cleaning

activities cannot be overlooked. Fortunately, drone technology offers a solution that aligns with most sustainability goals. By optimizing cleaning processes and minimizing the need for heavy machinery, drones contribute to a more eco-conscious approach to building maintenance.

PRACTICAL APPLICATIONS

Drones are transforming cleaning practices across various sectors, from urban mid-rise buildings to renewable energy installations. In cities, they efficiently clean building exteriors and windows, avoiding the high costs and dangers of manual labour. In the renewable sector, drones expedite the cleaning of wind turbines and solar panels, accessing areas that are difficult for humans to reach, boosting efficiency and reducing maintenance downtime. For solar farms, drone-assisted cleaning increases panel output by enabling regular maintenance without the extensive labour typically required. This innovation in maintenance technology enhances safety, lowers costs, and supports uninterrupted clean energy production, playing a pivotal role in modern infrastructure upkeep.

OVERCOMING CHALLENGES AND LOOKING FORWARD

While the adoption of drone technology in the cleaning industry has been met with enthusiasm, it is not without its challenges. Regulatory hurdles, technological limitations, and concerns about privacy and safety must be carefully navigated. However, as technology continues to advance and regulations evolve, the potential for drones to revolutionize building maintenance remains immense.

As drones become more sophisticated and versatile, they will play an increasingly integral role in the cleaning industry, offering a safer, more efficient, and environmentally friendly alternative to traditional cleaning.

By harnessing the power of drones, facility managers can achieve unprecedented levels of cleanliness and maintenance while minimizing risks to workers and the environment. As we look to the future, it is clear that drones will continue to transform the way we clean and maintain our built environment, paving the way for a cleaner, safer, and more sustainable world. /

Manpreet Singh, a seasoned banker with a keen eye for innovation recognized a critical gap in the industry. Driven by the belief that there had to be a safer and more efficient approach, Manpreet stands as the pioneering force behind Canada’s first drone cleaning service, Drone Cleaning Company, providing cuttingedge cleaning solutions for mid-rise structures.

HYGIENE AND HAPPINESS

The role of cleaning in business performance and employee satisfaction

by Rachel Olsavicky

Today’s facility managers are under mounting pressure to do more with less. Supply chain challenges, labour shortages, and Canadians’ increased expectations around cleanliness post-pandemic are making an already demanding job even more difficult.

According to a recent Statistics Canada report, more Canadians who were working exclusively from home are returning to the office in both hybrid and full-time capacities, with the number of hybrid workers tripling over the past three years. 1 In fact, 12.6 per cent of the workforce aged 15 to 69 still exclusively work from home. As business leaders increasingly focus on their workforce’s return to the office, the rise in foot traffic is requiring facility managers to ramp up their hygiene practices. With facility managers spending an average of 40 per cent of their time overseeing cleaning performance,2 simple changes to hygiene management can have a big impact.

When it comes to employee satisfaction, leaders are typically concerned with factors like work-life balance, compensation, and company culture. A clean environment is unlikely one of the first things that comes to mind. However, leaders may be surprised to learn that 86 per cent of office employees cited cleanliness as the most important aspect of a good work environment.3 A comprehensive approach to hygiene is the key to unlocking improved employee satisfaction and, in turn, better business performance. With an efficient approach to

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6 Ibid.

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cleaning, facility managers can optimize staffing and resources, reduce employee complaints, and ultimately deliver a superior environment throughout the facility.

OPTIMIZING RESTROOM CLEANLINESS

In offices and workplaces, bathrooms are a hygiene hotspot. Restrooms that do not meet employee expectations account for over 45 per cent of office building

complaints,4 and that’s more than any other area of the workplace. Making sure restroom maintenance runs efficiently is the key to optimizing cleaning practices for the entire facility. A major factor in ensuring bathrooms measure up to employee standards (while lightening cleaning personnel’s workload) is choosing the right dispensers for your facility.

With Canadians prioritizing personal hygiene in post-pandemic times, empty soap and paper towel dispensers can be a major source of dissatisfaction. Implementing high-capacity dispensers that are easy to use and quick to refill can combat this by reducing soap and towel outages for employees and maximizing cleaning staff’s time. Ultimately, reducing the time that maintenance personnel must spend checking for refills and refilling dispensers frees them up to focus more on other high-traffic areas, and the facility’s overall cleanliness.

quality cleaning standards, which is a key factor in driving down complaints and boosting employee satisfaction.

Data-driven cleaning does not have to stop at the restroom. Implementing people counters throughout the facility provides staff with updates on which areas are being used more heavily and need cleaning versus low-traffic rooms that can be skipped. The ability of maintenance staff to prioritize their time becomes especially critical when considering that 70 per cent of cleaners often find that rooms they’re supposed to clean have not been used since they were last cleaned.6 Further, 73 per cent of cleaners say if they knew which rooms had been busiest, it would be easier to know where cleaning was most needed.7 Now is the time to modernize traditional cleaning

methods and bring the data revolution to commercial hygiene to experience the benefits fully optimized cleaning can have across the entire business.

DELIVERING CONTINUED OPERATIONAL SUCCESS

Ensuring an office space stays clean can feel like a never-ending battle some days, but it doesn’t have to be that way. Employing strategic cleaning practices, such as leveraging high-capacity systems and real-time data insights, are the keys to driving a higher standard of cleanliness throughout the facility. By taking a more proactive approach to hygiene management, commercial businesses can achieve a culture of productive, happy employees, and continued operational success for years to come. /

MAKING HYGIENE HIGH-TECH

Smart technology has expanded into almost every aspect of our lives, so why not add cleaning to the list? Most offices today are serviced with frequency-based cleaning. When all areas of the facility are getting the same number of cleans, this means high-traffic areas are likely not being serviced often enough, while low-traffic areas may be getting cleaned too much. 70 per cent of cleaners say they come across empty dispensers on cleaning rounds. Commercial hygiene is ready to see the benefits of data-driven cleaning, which harnesses the power of real-time data to identify when and where there are service needs in your facility. Data-driven cleaning ultimately takes some of the pressure off of facility managers by removing the guesswork from cleaning operations.

Rachel Olsavicky serves as the Regional Marketing Manager for Commercial and Public Interest at Essity Professional Hygiene. For the last four years, Rachel has dedicated her expertise to the Tork brand by bringing a comprehensive under-

Gone are the days of empty soap dispensers and getting stranded in the bathroom stall with no toilet paper (we’ve all been there). With data-driven cleaning elements, sensors track real-time levels of soap, paper towel and toilet paper dispensers and notify cleaning staff when they are running low or need a refill. In addition to saving cleaning staff valuable time by eliminating unnecessary dispenser checks, real-time hygiene insights help facilities accomplish consistent, high-

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ARE YOU CERTIFIED?

ISSA offers a wide range of certifications for facility service providers and beyond

Commercialcleaning is based on consistency, and ISSA, the worldwide cleaning industry association, has established standards for cleaning quality and efficiency. These standards are helping top cleaning companies and cleaning management around the world become known for producing higher quality, developing stronger service reputations, and practicing proactive cleaning responses.

ISSA has developed a wide range of certification programs to raise the bar on commercial cleaning, provide industry-wide uniformity, help cleaners achieve credibility, and recognize organizations that deliver a higher standard.

Here is a list of some of the programs that ISSA offers to its worldwide membership:

GBAC® STAR PROGRAMS

Designed to suit facilities or organizations of any size, GBAC® STAR certification is for those who are serious about using proper cleaning, disinfection, and infection prevention protocols to prevent and mitigate infections and biohazards in a facility. It is a performance-based program that includes strategies for a comprehensive assessment of a facility, a tailored high-performance cleaning regimen, and the implementation of proper disinfection technologies. GBAC® STAR’s three pillars represent the ability to prepare, respond, and recover.

Accredited facilities have committed to:

• Establishing and sustaining a high-performance cleaning and maintenance program for a hygienic indoor environment.

• Implementing cleaning protocols, disinfection techniques, and work practices to help ensure a properly disinfected indoor environment for the benefit of the occupants.

• Employing knowledgeable cleaning professionals who are trained to uphold the highest standards of cleaning and building maintenance.

GBAC® STAR Facility Accreditation is an annual accreditation.

Industry Certification Programs

Earning a certification is the best way to prove that you know what you’re doing in your profession. The following programs are offered through ISSA’s Cleaning Management Institute: Accredited Auditing Professional (AAP): Available for in-house providers, building service contractors, and any other industry professionals interested in understanding quality assurance procedures.

Certified Professional Trainer (CPT): Designed for trainers, leader custodians, new cleaning professionals, and supervisors or managementlevel employees to teach frontline cleaning procedures.

Certified Custodial Supervisor (CCS): This program allows participants to develop leadership qualities, learn to apply technical skills in the workplace, and better understand building service operations.

Certified Custodial Technician (CCT): Designed for frontline custodians, BSCs, educational and government facilities, and healthcare operations to offer in-depth knowledge, standards, best practices, and protocols. Both basic and advanced programs are available.

Certified Sales Executive (CSE): Designed to help professionals who are looking to take their careers to the next level, enhance educational development, and finetune professional skills.

Certified Workloading Specialist (CWS): Beneficial to all levels of custodial staff, this program helps professionals learn to measure success in the organization through workloading.

CLEANING INDUSTRY MANAGEMENT STANDARD (CIMS) PROGRAMS

CIMS Certification Experts (CCE) are approved to provide training and consulting services to cleaning organizations that want to become certified to the Cleaning Industry Management Standard. Becoming a CCE allows recipients to achieve the Cleaning Industry Management Standard in their own facility or for the businesses that they serve.

Want to learn more about these certifications, additional training programs, and flexible learning options to fast-track your career as a cleaning management expert? Visit https://www.issa.com/certification-standards for more information.

Why Choose ISSA’s Cleaning Industry Management Standard (CIMS)?

Choose CIMS Advanced by GBAC to achieve optimal operations in your organization.

• A comprehensive certification for quality driven building   service contractors and in-house cleaning organizations.

• Created to maintain hygienic environments for the benefit   of building occupants.

Download the Standard cims.issa.com

“The CIMS Standard assures TCS employees and customers that systems are in place that instill quality service for all and that we will continue to refine and improve our delivery of services to benefit all stakeholders.” – Rada Bishenkevich l Project Manager

Enhanced Criteria

The CIMS Standard has been bolstered by critical elements from the GBAC STAR accreditation program.

Evolved Certification

The first major update of components for the CIMS Standard since its inclusion of the Green Building (GB) elements aligning with LEED building certification requirement.

Empowered Organizations

GBAC’s expertise in infection prevention best practices will help cleaning service providers support their customers and help internal stakeholders create more hygienic environments for building occupants.

Facility Management Made Simple

VertiGIS FM is the location-based platform for all your infrastructure and asset management needs.

VertiGIS FM is a modern CAFM software for buildings and assets, whether they’re indoors or out. Gain new insights into your data, improve efficiency, and expedite documentation processes with our flexible, adaptable solutions.

Learn more