2017 ANNUAL REPORT | 2
Vision
To be a comprehensive community resource for mental health and substance use disorder issues, responsive and affordable to all who need it, providing the highest quality of care.
ReDiscover’s mission is to deliver mental health and substance use disorder services to help individuals and families achieve healthier and more productive lives.
Core Values
Mission
We apply a core value system with a focus on the components required to provide exceptional care to the people we serve.
QUALITY TEAMWORK STEWARDSHIP INTEGRITY WELCOMING
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Delivering on our Commitment
As we blaze into 2018, we note a continuing trail of changes and improvements at ReDiscover during 2017. Most notably, we have expanded treatment services, helping 700 additional individuals in treatment, a 7% increase over 2016. ReDiscover has enhanced access to medication-assisted treatment and has become the largest opioid treatment provider in Jackson County. Our goal for 2018 is to continue to improve our response to the opioid epidemic, adding capacity for 100 clients. In 2017, ReDiscover was selected by Jackson County to be the Mid-American Crisis Intervention Team (CIT) coordinator for the region. We continue to participate in collaborative efforts to reduce the stigma of behavioral health conditions by supporting more effective interactions between mental health care professionals, law enforcement and individuals with behavioral health issues. ReDiscover also implemented the Certified Community Behavioral Health Clinic (CCBHC) pilot program. The CCBHC program requires additional evidenced-based practices, data sharing protocols, clinical procedures and changes to billing structures. ReDiscover will be assessed on our ability to impact successful client outcomes. According to the American Foundation for Suicide Prevention, the rate of suicide in Missouri is higher than the rate nationally (16.98 vs. 13.26/100,000). Suicide is the third leading cause of death for ages 10-24 throughout Missouri. In response, ReDiscover expanded the Show Me Zero Youth Suicide project by adding additional staff and a focus on prevention and early intervention. ReDiscover also implemented a depression and suicide screening protocol to improve how we are identifying suicide risk in all programs. In 2018, ReDiscover will continue to prioritize our young people by increasing our suicide prevention program capacity. In an effort to strengthen our organizational capacity as well as address current challenges in veteran mental health care, ReDiscover provided 73 staff with intensive training in treating veterans with behavioral health issues. ReDiscover is now prepared not only to serve veterans, their families, and persons in trauma, but has raised the bar on the quality of veterans’ behavioral health care provided by civilian practitioners. We are also growing our footprint. In 2017, we hired 194 employees with a plan to add 10,000 square feet of offices in Lee’s Summit and 15,000 square feet in Raytown, enabling us to provide improved and expanded services. Other exciting goals for 2018 include our continued commitment to prioritize the medically frail with behavioral health disorders. We will add two new adult intensive psychiatric rehabilitation teams and one youth team. After 24 years as the President and CEO of ReDiscover, it is time to turn the reins over to someone new. It has been a great journey, full of many wonderful experiences and lots of learning. I've had the pleasure of working with great staff and volunteers, and most of all, helping so many people in our community. The ability to give to others is the best experience anyone can have. Thank you for allowing me to have the great opportunity to work with you. I look forward to seeing you and serving the community in other ways! With gratitude, Alan Flory
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2017 Milestones ReDiscover responds to the growing opioid crisis by adding Suboxone to six locations. This effective prescription medication is included into treatment plans of those experiencing opioid dependence.
March
April
ReDiscover becomes a Certified Community Behavioral Health Center (CCBHC). This new federal program was designed to change how health care is funded, to reward improved health outcomes, and thus lower the cost of health care.
July
Sept
ReDiscover holds the 3rd annual Take a Bite out of Stigma: A Culinary Experience, held at the Kill Devil Club. A record-breaking $171,005 was raised for ReDiscover's programs and services.
ReDiscover opens Thrive. This crisis response transitional living program takes referrals from ReDiscover's Kansas City Assessment and Triage Center (KC-ATC). This program houses and treats 11.8 people per day.
Nov
ReDiscover is selected to be the Mid-American Crisis Intervention Team (CIT) coordinator for the region. ReDiscover now handles logistics to train and maintain CIT in the Kansas City area.
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Demographics Ethnicity Other (3%)
Age
Bi/Multiracial (4%)
Caucasian (61%)
Hispanic or Latino (2%)
65+
4%
41-64
32%
18-40 0-17
44%
20%
Gender 50%
Female 50%
Black or African American (30%)
Primary Diagnosis
Other (4%) Anxiety (8%)
Male
Disruptive, Impulse Control & Conduct Disorders (1%) Personality Disorders (1%) Depressive Disorders (20%)
Schizophrenia Spectrum & Other Psychotic Disorders (11%)
Substance Use Disorders (21%) Trauma & Stressor Related Disorders (11%)
Neurodevelopment Disorders (10%)
Bipolar & Related Disorders (13%)
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"Suboxone has saved my life, and I'm starting to feel normal again."
March
JoAnn, a 36-year-old woman, lived a life full of addiction. "I have been a drug addict since the age of 15 and nothing I have tried has worked so far." "I have lost care of my children, I'm all alone in Missouri with no job, and have been down on myself emotionally." When JoAnn arrived at ReDiscover, she was on parole for trafficking stolen identities, receiving stolen property, fraudulent obtainment of a controlled substance, and forging prescriptions. JoAnn started using opiates and benzos at just 15 years of age. She had been using pills continuously for 16 years when she tried methadone while living in New Mexico. When JoAnn could no longer afford the methadone, she began using heroin, up to a 1/4 ounce per day. After being in jail for a year, JoAnn decided it was time to make changes in her life. She started receiving substance use disorder treatment at ReDiscover and was placed on Suboxone. JoAnn states that, "Suboxone has saved my life, and I am starting to feel normal again." JoAnn is currently working to obtain her own apartment, learning how to manage her emotional and mental health, and is rebuilding relationships with her children. According to JoAnn, none of this would be possible without medication for her opiate use disorder and the help of ReDiscover. She is now able to think more clearly and make positive changes in her life.
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Our Supporters $500 + Bev Hatley Carl and Eileen Vaitl Carol Smith David and Marsha Dykhouse David and Melinda Petet Don and Marsha Page-White Financial Counselors, Inc. Fred and Julie Grogan Jamie Standen Jane Cooper-Henderson Jean Schweer Jennifer Nicholson Kathy Anderson Kay Callison Kim and James Fournier Lee's Summit Rotary Club Panhandle Eastern Pipeline, LLC Rebecca Hall Robert Robinson Scott and Cheryl Nash Timothy and Rocio Duncan Travis and Dallas Brown Wyandot, Inc.
$1,000 +
Bank Midwest BKD Cerner Corporation Chinnery, Evans and Nail CommCare Commerce Bank Consolidated Communications Community Fund David and Sharon Stackelhouse Doug and Judy Hall Dwight Thelwell and Marsha Palmer-Thelwell Joe and Mary Bayless John Breau and Catherine Singleton Lockton Companies Miller Nichols Charitable Foundation Musselman & Hall Contractors, LLC Muriel McBrien Kauffman Fundation Patricia Cox Ralph and Shirley Fearon Scott Wagner Susan and Glen Sands Swope Health Services Tri-County Mental Health Valerie Garcia Walmart Whitney and Kathryn Sunderland
Major Funders cont.
$2,000 +
Bob and Kathy Ross Comprehensive Mental Health Services Morgan Family Foundation Stacie Frobenius Stewart Chase
$3,000 +
Artists Helping The Homeless Better Homes & Garden Real Estate CBIZ Dr. and Mrs. Charles Singleton Genoa Healthcare March Kansas City Area Transportation Authority Lauren Moyer Lundbeck Pharmaceuticals Mary Cyr Quest Diagnostics Tingle Flooring The City of Kansas City V&H Charitable Foundation
$5,000 +
Alan and Chris Flory Ann Trask Bank of Blue Valley Blue Cross Blue Shield Charitable Trust Danielle Robbins-Gregory and Dick Gregory Doug and Vicki Hohenstein Holder Family Fund John and Marny Sherman Legacy Touch Mariner Foundation Short Family Foundation Vivian and Hymie J. Sosland Charitable Trust
April
Major Funders
Ascension Health Bureau of Justice Assistance Community Development Block Grant, Lee's Summit Country Club Trust Co. Estate of Theresa Meloy GEHA Gourley Foundation Greater Lee's Summit Healthcare Foundation HCA Midwest Health Care Foundation of Greater Kansas City H&R Block Foundation Jackson County Community Mental Health Fund
Jackson County COMBAT J.B. Reynolds Foundation Jerry Cosentino Foundation Liberty Hospital Missouri Department of Mental Health North Kansas City Hospital REACH Healthcare Foundation Saint Luke's Health System SAMHSA The Merck Foundation The Sunderland Foundation Truman Medical Centers U.S. District Court United Way of Greater Kansas City
Major In-Kind Supporters Cheryl Law David and Marsha Dykhouse EJ's Urban Eatery Jackson County Sports Authority Michael Surprise PRP Wine International Rhodes Chemical Company, INC. Sonrisa Salon and Day Spa State of Missouri Sunflower Dermatology and Medical Day Spa Tiffany & Co. VanLiew's Home & Garden
LEGACY SOCIETY ReDiscover recognizes and honors these extrodinary people who are remembering ReDiscover through a planned gift. Their gift will provide future support to ReDiscover for generations to come. Doug and Judy Hall Alan and Chris Flory Whitney and Kathryn Sunderland Danielle Robbins-Gregory Carl and Eileen Vaitl
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Financial Summary (year ended December 31, 2017)
Revenues $39,176,687 State Medicaid (46%) State General Revenue (16%) County Funding (5%)
(Mental Health & Substance Use Disorders)
Medicaid (10%) Insurance (2%) Self Pay (1%) Medicare (1%) Grant Revenue (6%) Other Operating Revenue (13%)
Expenses $37,692,101 Medication Services (5%) Partial Hospital (2%) Psychiatric Rehabilitation (24%) Housing (7%) Access, Intake & Outreach (9%) Crisis, Triage & Respite (13%) Substance Use Disorders (18%) Children Services (4%) Healthcare Home (3%) Administration (11%) Clinical Support (4%)
answered 15,446 crisis calls
35,275 people served in treatment, crisis & prevention
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Lives Changed... PEOPLE SERVED IN TREATMENT
10,121
Medication Services & Therapy
(1,082 people served each day)
Psychiatric Rehabilitation
2,145
5,015 Counseling and psychiatric services for children, adults and families
For adults with severe and persistent mental illness
Women and Children Substance Use Disorder Treatment
Prevention Programs
1,146
8,837
(1,015 Women, 131 Children)
For women and women with children
Healthcare Home
Drug Prevention, bullying & parenting
Specialized Children’s Programs
1,526
306
Coordinated mental and physical healthcare
Mental health services for children
Adult Substance Use Disorder Treatment
U.S. District Court
496
543
For men and women
Counseling for adults on federal probation
Partial Hospital
Medication Assisted Treatment
284
593
Intensive day treatment for adults with severe mental illness
For men and women
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Corporate Board of Directors Timothy Duncan Board Chair Vice President Mariner Retirement Advisors David Stackelhouse Board Vice Chair Community Volunteer Manuel Abarca IV Community Affairs Liaison Office of Congressman Cleaver, II David Bower Principal Populous Alan Flory President and Chief Executive Officer ReDiscover Edward Gaffney Sr. Retirement Consultant CUNA Mutual Group Orlando Gutierrez Director, Client Relations Rethink Leonard Jones Mayor City of Grandview
Front: (sitting from left) Timothy Duncan, Sandy Kessinger, Erika Kauffman Wheeler, David Stackelhouse. Back: (standing from left) Manuel Abarca IV, Robert Robinson, David Bower, Merley McMurry, Shirley Olson, Alan Flory Merley McMurry Community Volunteer Shirley Olson Community Volunteer
Robert Robinson Assistant Vice President & Senior Sandy Kessinger Board Secretary/Treasurer Business Analyst Commerce Bank Vice President Bank of Blue Valley
Jason (JP) Rogers Principal JP Rogers Consulting Kathy Ross Vice President, Clinical Operations GEHA
Catherine Singleton Associate, Real Estate Development Nueterra Erika Kauffman Wheeler Real Estate Agent Better Homes & Gardens Frank White III Sr. Marketing Manager KCATA
Foundation Board of Directors Melinda Ann Petet Board Chair Director Tiffany & Co.
Alan Flory President and Chief Executive Officer ReDiscover
Rob Robinson Assistant Vice President & Senior Business Analyst Commerce Bank
Fred Grogan, Ph.D. Vice Chair Community Volunteer
Kim Fournier Assistant Missouri Attorney General
Susan Sands Instructor Kansas City Ballet
James Standen Secretary / Treasurer Treasurer Compass Minerals Marsha Dykhouse Community Volunteer
Molly Nail Partner Chinnery Evans & Nail
Whitney P. Sunderland, Ph.D. Community Volunteer
Headquarters: 1555 NE Rice Road Lee’s Summit, MO 64086  (Phone) 816.966.0900 rediscovermh.org
committed to strengthening the community safety net