First National Real Estate | Annual Report 2010 by Ray Ellis

annual report

contents 3

Board of Directors

Chairman

Chief Executive

First National Foundation

New Brand

Campaigns

Communications and Public Relations

Professional Development

Software Systems

First National Commercial

Online Services

Rural

Property Management

Member Services

Network Development

National Convention

Alliance Partners

New Zealand

National Awards

Service Recognition

103

Kaye Heath and National Chairman

104

Regional Councils

105

Advocates

106

New Members

112

Corporate Details

2010 annual report

Board of Directors Ray Ellis Chief Executive Officer

Mark Millington New South Wales Garry Nash Victoria

Russell Burton Vice Chairman South Australia Andrew Short Western Australia

Deanne Lamprey Tasmania

David Hamilton Chairman Queensland

2010 annual report

Chairman’s Report David Hamilton

The success of our network is built upon the principle of co-operation. As Australia’s leading co-operative, we continue to set high standards with products and services that enable members to be at the forefront of real estate marketing. As a co-operative, our emphasis is always on member benefits notwithstanding our non profit philosophy. As a result, we have again in 2010 achieved a trading surplus whilst fufilling our member benefits strategy. A highlight of 2010 is the member uptake and enthusiastic adoption of the network’s new brand positioning. The support for this initiative has greatly improved member profiles and, as a result, the positioning of the network in the real estate landscape. Initiatives such as the new branding can only be achieved by collective leadership throughout the network. The members who serve on our regional councils and, ultimately, the national board, reflect the calibre of the broader membership and, subsequently, lead the network into its current strong market position. This leadership process was enhanced in 2010 with member adoption of a two year rotation for national board positions effective in 2011.

For the new members joining our co-operative, your participation is strongly encouraged at leadership levels, within the network, be it at zone, chapter or regional council level. It is truly your opportunity to participate in the direction of the network. In the spirit of involvement, thanks must go to the many ‘volunteers’ who freely give their time, experience and expertise to assist with the implementation of our regional events and chapters such as Property Management, Rural and Commercial. As my six year directorship concludes in May, I would like to acknowledge the support I have received from family, friends, colleagues, and, ultimately, the membership who provided me with a very memorable chapter in my life. A highlight of my directorship was two years ago when I was afforded the privilege of being elected your Chairman with a mandate for technological improvement and preparing the network for the next phase of the internet age. This is an ongoing commitment that will continue to gain strength not only with the products and services that exist within the national administration but also as a result of the desire, commitment and expertise amongst the membership. In closing, we are a network with a proud heritage and an even more exciting future. See you in Coolum - May 2011

This year saw the launch of the online Academy to facilitate training at an office level regardless of location. When used in conjunction with the network’s regular and substantial ‘face-to-face’ training, the Academy delivers a professional development program which is unparalleled within our industry. Member feedback on this initiative and how it has assisted office management and sales training is reinforcement of your national board’s ongoing strategy.

2010 annual report

CEO’s Report Ray Ellis

In 2010, the network recorded another financial surplus, enabling the fulfilment of our strategy for delivery of products and services that ensure member offices remain at the forefront of the real estate industry.

The network cemented its positioning by providing comprehensive support for the property management divisions within member offices through the appointment of the Network Property Manager. This role facilitates national co-ordination of products, services, professional development and easy access to resources on Gateway. The regular communication ‘The Asset’ has greatly improved the daily work habits of property managers throughout Australia.

Professional development entered a new era in 2010 with the introduction of Academy, the network’s online portal. This initiative enabled member offices, particularly remote locations, to access either live training or stored ‘on-demand’ sessions for future meetings. The cost saving to members, in terms of travel and time spent out of the office, has been substantial and member feedback has indicated that this initiative has revolutionised office-training procedures.

Chapter conferences for Rural, Commercial and Property Management were well attended throughout 2010 and provided specific training and resources for these specific areas of expertise. The Commercial Chapter received further impetus in the marketplace with the adoption of the new brand positioning. These chapters are well served by participating members who freely share their knowledge and expertise to advance the network.

The continuation of our internet-based lead generation initiatives saw the very successful Super Massive $25,000 Giveaway campaign deliver substantial quality leads to participating offices. First National has virtually made these campaigns unique in our industry and this ‘ownership’ of inbound marketing bodes well for the future. Throughout 2010, as the network’s new brand positioning gained traction through member participation, strong interest within the broader community concerning our ‘new look’ positioned our network as a clear leader in differentiation. Our combination of national strength with local expertise, in particular long-established family businesses, enabled member offices to offer a point of difference within the marketplace. This new positioning differentiation has also enabled network products, such as Utopia, to gain enhanced traction while delivering a tangible sales and property management team tool. Product delivery and enhancements of programs such as Platform and fusion2.0 provided member offices with automated customer relationship management and streamlined print advertising.

The National Convention journeyed to the red centre – Alice Springs – for the first time. The Convention workshops, annual general meeting, awards and, of course, the finale at Ooraminna Homestead resulted in overwhelmingly positive feedback. Our local office, First National Framptons, provided fellow members with outstanding hospitality. In 2011, the National Convention – Coolum, Queensland – will, again, welcome our New Zealand partners. Events such as the National Convention, our chapter conferences and awards ceremonies received great support from our alliance partners. These financial partners have established a strong tradition of support for our member offices and, as such, member support of their products and services is vital for the ongoing success of this unique relationship. 2010 was another strong year for your network. The delivery of excellence continued, further strengthening our marketplace position whilst, at the same time, building on the generational change of our co-operative as we approach our 30th anniversary in 2012.

The above programs supported our comprehensive PR campaigns where the emphasis was on local participation and content. Our regular commentary on the internet-based Finance News Network provided members’ websites with ‘rich’ content and up-to-date information on the real estate marketplace.

2010 annual report

First National Foundation Consolidating fund-raising for community benefit

‘At First National Gunnedah, I certainly see alignment with Red Cross as being very productive for our country NSW firm. With enough natural disasters in recent times, it is great to be a part of such an ethically sound and humane organisation that puts people in need first. Co-branding provides good business profiling’ Mike Brady, First National Gunnedah (Gunnedah, NSW)

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The creative, tireless efforts of members and staff constitute the backbone of one of Australian real estate’s great fund-raising initiatives. Enthusiasm for the support of local and national community contributed to the success of First National Foundation in 2010. First National Foundation reached a major milestone in 2010 with the donation of more than $1 million to Australian Red Cross Emergency Services since its 2005 establishment. Member fund-raising has now made a significant difference to the way Australian communities prepare for, respond to and recover from natural disasters. With a newly restructured Board of Directors and Chairman, First National Foundation surveyed members with the intention of becoming more responsive. Excellent feedback has enabled Foundation to create an expanded list of charities with local interests to benefit from the network’s future fundraising. Member co-branding with Red Cross delivers greater local recognition and positions First National agents as the ones that care about their community sufficiently to contribute to disaster preparedness. Many a property listing decision is swayed in First National’s favour as a result of this association, but better still, it provides members and staff a cause to rally around and a cultural focus.

2010 annual report

Support of Australian Red Cross Emergency Services continues and members will have increased access to branding as well as local Red Cross representatives to attend events and receive donation cheques. This change will provide the impetus to gain increased local and national recognition as well as greater membership support. The First National Foundation brand was refreshed in 2010, bringing it into alignment with the network’s brand positioning. Associated with the strength of the Red Cross brand, First National Foundation has continued to grow in stature by developing its own, strong identity. First National Foundation Week (Oct 11 to 15) saw substantial fundraising efforts, even though several states were hit by adverse weather conditions. Members raised tens of thousands of dollars nationally. Innovative fundraising events took place around the country like: • First National Frank Facey’s carpet bowls event at the Narre Warren Bowling Club • Busselton First National’s BBQ and Jelly Bean guessing competition • First National Hawks Nest’s bowling event that also included a sausage sizzle, raffles and a ‘kids corner’ with face painting, races and craft With a renewed commitment to Australian Red Cross Emergency Services and support of new charities, First National Foundation continues to confirm the network’s identity as a responsible, corporate citizen, committed to the fabric of the Australian community.

$1 million The total amount raised by members for the Australian Red Cross

$5,000 Funds raised by First National Geraldton (WA) at a community bowls event

$26,000 The amount raised by Victorian members at the annual charity dinner

173 The number of member offices now sponsoring First National Foundation

$5,000 The amount raised by First National Clark (VIC) via a gala dinner and golf day

2010 annual report

New Brand Strengthening consumer appeal across all market categories

Existing member profile has been enhanced and customer reach expanded through delivery of the network’s new brand. With over 83 per cent of the network now rebranded, the refresh is the most successful non-compulsory marketing initiative in First National’s history. Long established, well-recognised member names have been strengthened through the introduction of enlarged member trading names, as well as refreshed, more consistent, modernised branding. New member recruitment has also benefited, with previous levels of monthly membership enquiry (generated under the old brand) now received on a weekly basis.

First National Daystar has been a recognised brand, servicing the local community’s requirements for the past 13 years. Two years ago, Daystar was ranked 11th out of 14 local offices in terms of sales turnover. Today, we can proudly say we are in the top 3, having achieved a staggering 300% growth in the past 12 months alone. Our market share has grown from a low base of 4% to a massive 27%. There are many factors contributing to our sharp rise, one of those being the new First National brand.’ Michael Sleiman, First National Daystar (Padstow, NSW)

The breadth of the new brand’s reach was discussed extensively at the September Strategy Forum. Members present indicated that since changing to the new brand, they have been able to access premium listings with greater ease, while others have equally found the new brand has helped them reconnect with working class customers. There is no doubt that the rebranding of the network was timely, well received, and effective in its targeting of the entire property spectrum and consumer demographic.

Preliminary research indicates that the brand has helped the network:

Increase market share

New members want to be part of the network’s great future and are implementing the many benefits and technologies available. Franchise competitors previously resistant to the former First National brand have stated their interest in joining as a direct result of the new brand.

Increase local member profile

A most encouraging sign is the acquisition of enthusiastic new members in locations where the network has had little or no past representation, or long-term vacancies. Sydney’s Manly is one such example. There has also been growth of new members in established markets where previous members, who didn’t share the network’s vision, have established themselves - thriving and leaving competitors in their wake.

Increase new member recruitment opportunities

Improve member business sale prospects and value

The public’s known difficulty in identifying the network’s national size and strength, as a result of its previously inconsistent, fragmented branding, is anticipated to be substantially reduced when new research is commissioned in 2011. Anecdotal member evidence already indicates a major shift has occurred. Due to the refresh, consumer feedback confirms that the network is going from strength to strength.

2010 annual report

Position itself as a modern, relevant, credible market entity

2010 annual report

‘Just wanted to share what a great response I’ve had to the competition. The only thing I’ve done is send out an eCard to my database… 95% of respondents said yes to at least one of the first two questions. 100% said yes to owning an investment property. This has allowed me to update my database and service these people properly. It has been the best lead generation competition yet.’

Campaigns Driving business to members’ doors

Robyn Willis, First National Robyn Willis (Glen Innes, NSW)

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Throughout 2010, multiple state and national campaigns increased awareness and generated business leads for member offices.

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Equally successful from a Public Relations perspective, member media releases promoting the competition proved popular with local newspapers, generating free member editorial nationwide. The Brisbane competition winner was presented with her prize by First National Metro principals George Koukides and Geoff Dowling in November. Over 27,000 unique entries were attracted, achieving the desired outcomes for brand awareness, sales and property management leads, and social/ online media.

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The national ‘Super Massive $25,000 Giveaway’ provided members’ customers the chance to win a $25,000 voucher towards new furniture and appliances at Harvey Norman. Throughout October, over 12,240 buyer leads, 6,360 sales leads, and 8,400 investor leads for property management were generated. This equates to $60 million in potential fees nationally, or over $150,000 per member.

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Regional Council state based campaigns such as Queensland’s ‘Win one of six iPads’ campaign, promoted via the state’s facebook page, and Western Australia’s ‘Have you outgrown your home?’ campaign were amongst the great success stories in 2010.

SHOPfirst continued to deliver corporately branded giftware while design services and lead generation guides supported the membership’s individual needs.

The number of new items made available in SHOPfirst

The design studio’s chief 2010 focus was to facilitate the smooth transition for all members rebranding their shopfronts. This entailed not just signwriting design but in many cases, supporting marketing materials for local promotions. In conjunction with the rebrand and member requests, the studio also designed all national and state based marketing campaigns, supported all primary areas of the network’s strategic focus with marketing collateral, and, developed consistently high quality promotional materials for all conferences and events, including the National Convention.

There’s nothing like a lead generation competition to bring out a little First National competitive spirit. Members found a wide variety of creative ways to inform the public of the campaign. A prize for the best local promotion of the campaign needed to be shared between two member offices; such was the quality of finalists. First National Burnie (TAS) hired a roadside highway sign, registered a special domain name, designed badges for all staff to wear, conducted database marketing, promoted using facebook, Twitter, their Blog and Linkedin, plus, they conducted a stealthy Bluetooth marketing campaign that ensured anybody walking past their office received a text message invitation to enter the competition! Equal winner, First National Sarina’s (QLD) entire team engaged with the competition’s promotion, using database marketing, facebook mentions, plus PR activities incorporating Sunday markets and T-shirts specially embroidered with competition details.

2010 annual report

1.2 million The number of drop cards printed and distributed for the Super Massive $25,000 Giveaway

$60 million The value of potential fees generated by competition leads nationally

‘The competition has played a role in massively increasing our buyer database. We had aimed to achieve an active buyer database of 500 by Christmas, but thanks to the competition we’ve already reached that target’ Tim Aldridge, First National Collie & Tierney (Mildura, VIC)

2010 annual report

27,000+ The number of entries for Super Massive $25,000 Giveaway

Communications and Public Relations

‘In the past I have worked in two major franchise offices and there is no comparison to the array of communication/client management systems available to your office with First National. If you choose to use them well, your time becomes so much more a manageable, and the regular vendor/buyer contact has proven to increase the volume of sales made by our office. The systems available put First National one step ahead of the rest’

Promoting brand identity, internally and externally

Kim Weisner, First National Gloucester (Gloucester, New South Wales)

The Multi-lingual Agents Nearly three million Australians speak languages other than English

First National is expanding your local profile through a suite of multi-lingual promotional leaflets, eMarketing tools and websites that instantly change their language. Our Multi-Lingual stance enables your business to promote your services in the five most spoken secondary languages: Chinese, Italian, Greek,Vietnamese and Arabic. More languages will soon become available. Member PortPlus websites will automatically include language conversion buttons National website will also incorporate language options Promotional windowcards available through Printforce Utopia eCards, Windowcards and Drop Cards available Promotional DL brochures

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The central purpose of the network’s communications is to promote understanding of membership benefits and corporate culture internally, to position brand identity externally, and to raise profile for member and recruitment benefit.

The network’s twice-annual Property Market Outlook drives business to member doors by making their business the local authority on property market performance and trends. Participation increased with 10 per cent of members now contributing in the online survey process, advising the network of their local conditions and market expectations.

One of the core tasks of 2010 was to inform of progress related to the network’s rebrand. Weekly updates advised of member launch celebrations through The Pulse and links to a Picassa Web Gallery enabled the rebrand’s progress to be monitored by all. Maintaining high-level awareness of individual member experiences contributed to the confidence of others to make the change.

Member implementation of network media releases continues to improve and the addition of social media content for Utopia, Twitter and facebook assisted many to take their first social networking steps. Media monitoring provides evidence that members have become more media savvy, using ideas from soft releases as angles to generate coverage by relating them to current topics.

Communications and PR activities are directed at raising member profile locally but must also work collaboratively with the network’s recruitment aims. A major new member recruitment drive was coordinated around the rebrand to maximise impact. Recruitment advertisements developed a strong new theme and style, relaying the membership experience in the words of current members. These appeared in institute journals and industry publications, backed up by an online campaign culminating in the launch of a leading edge recruitment website – joinfirstnational.com.au

Rather than competing with data houses and economic commentators, the network now contrasts its ‘real world’ market feedback against the considered ‘economic experts’ and has consequently established a niche in the media marketplace. An inaugural First National Commercial Property Outlook also made its entry in 2010, furthering the profile of the specialist brand.

Acknowledging the three million Australians that speak languages other than English, First National launched its Multi-lingual campaign. The introduction of a suite of Chinese, Greek, Italian, Arabic and Vietnamese windowcards, letterbox dropcards and eCards to Utopia and fusion2.0 enabled members to promote their services to a broader audience. All template PortPlus member websites now carry language conversion links and, at the click of a mouse, non-English speaking customers now find First National’s services more accessible.

$1.636 million The value of newspaper editorial generated nationally firstnation al.com.au

Network internal communication now comprises dedicated property management, commercial, and rural channels. Your Industry and The Pulse deliver weekly updates on market conditions and day-to-day network happenings. The network’s Blog, firstnationalnews.com was established and provides members with another resource for website or newsletter content, while dovetailing with First National’s search engine optimisation strategy. Twitter and facebook pages continue to grow their followings.

48 The number of editions of The Pulse

87 The number of posts on firstnationalnews.com

73 The record number of participants in the end of year survey for 2011 Property Market Outlook

Speak to your Member Services Manager for more information. E N V I R O N M E N TA L LY F R I E N D LY

13 The number of communications channels now in operation

2010 annual report

Professional Development Educating, up-skilling and driving productivity

One of the distinct advantages of First National’s cooperative management model is the contribution made to planning and delivery of professional development by members. With such a widely spread network, no single approach could possibly suit all regions. Following considerable research and development, First National’s implementation of online professional development through Academy heralds new opportunities and enormous cost savings, not just for remote and district members, but for metropolitan members as well. Delivering live presentations on a regular basis, members as far away as Broome and Burnie can now reliably access, watch and participate in quality training sessions. Those unable to watch sessions as they are broadcast live, simply return to Academy at a convenient time and watch their session of choice, on-demand. Entire teams gather in offices nationwide to share training opportunities and interact. One of the 2010 Academy highlights was Member Services Manager Greg Reed’s Social Media 101 presentation. Enormous interest surrounds the social media sphere and many agents are taking their first steps in this relatively uncharted form of new business generation. Akin to the door knocking of old, Twitter, facebook and LinkedIn are just some of the mediums the profession now uses to build relationships. The session has become an exceptional resource, with many staff and members continuing to watch, on-demand, long after the original broadcast. The Academy continues to expand its library of resources and as 2010 drew to a close, an agreement with the internationally acclaimed David Knox, was announced. This will enable members to access a vast library of exceptional training resources throughout 2011 at absolutely no additional cost.

2010 annual report

‘MSM Greg Reed is a valuable member of the First National Member Services team. Having had the opportunity to work with Greg and participate in workgroup sessions where Greg has shared his vast knowledge on social media marketing, his enthusiasm to assist our members is second to none’ Mark Millington, First National Lakeshores (Mannering Park, NSW)

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Karen

First National Rowville

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The number of professional development sessions delivered regionally

2906 The number of session attendees nationally

15 Either through state Regional Councils or through member surveys, consultation is key. By asking what areas of focus and which speakers would most benefit members’ businesses regionally, the network follows a process aimed at delivering broadly accessible, accurately targeted training. Now well established, the South East Queensland Academy (SEQA) is a professional development benchmark. In its fifth successful year of operation, many other Regional Councils have adopted similar processes to drive professional development in their state. The tyranny of distance has long been a challenge for a network such as First National. With members spread far and wide, the logistics and costs associated with professional development in remote locations has always been difficult to overcome. However, with the launch of Academy at National Convention, a solution has been delivered.

2010 annual report

The number of archived broadcasts accrued in the first six months

6 The number of property management training sessions now available on-demand through Academy

280 The number of on-demand downloads of Social Media 101

Software Systems Driving greater member efficiency and profitability

‘We love Utopia! We have been creating newsletters using Utopia for 10 months now and it is certainly a lot easier than desktop publishing - which we did for over 5 years. Thank you First National for the great initiative’ Brenda Griffiths, First National Broome (Broome, WA) ‘Platform is a very user-friendly application with plenty of potential! The support team is extremely experienced and will fix any issues you have with the system in no time. I would recommend Platform to any real estate office looking at upgrading! Rachel Behrendorff, Administration First National Biloela (Biloela, QLD)

The network’s position as a leader in software systems was underlined this year by Utopia’s achievement of finalist status in the Australian Marketing Institute’s Relationship Marketing Category – a category contested by no other real estate industry representative. Effective management of customer relationships is of paramount importance so systems that provide members with an exclusive edge are essential.

snapshots Platform is First National’s CRM system (Customer Relationship Management); a powerful system that puts principals in complete control, unlocking the ability to clearly understand an agency’s performance status with ease. Version 2.9 was released in 2010, delivering integration with Utopia’s buyer criteria data and further streamlining member business operation.

LIST • SELL • COMMUNICATE

Utopia is one of First National’s exclusive technologies; a product that enables property managers and salespeople to maintain a high level of communication with customers, and, increase their efficiency at matching buyers to listings and tenants to vacancies. It generates new business and improves customers’ perceptions. The product consolidated its position within the network as a powerful listing and selling and renting tool, ending the year with 72 per cent of the membership enjoying its benefits. Continual member input has led to over 50 refinements and new features. 60 existing users upgraded from Utopia-Lite to the full version during the year, unlocking added features and benefits while delivering their customers better service. The October launch of Utopia in New Zealand followed successful trials throughout 2009/10 and the product is now helping New Zealand’s membership to operate with greater efficiency while delivering new service standards to New Zealand’s property services consumers. Online webinar training continues to help members and staff maximise the benefits of Utopia. Over 200 staff logged into training sessions to explore new features and share tips and ideas.

2010 annual report

An extensive review of activity plans commenced with the goal of trimming any areas of duplication and to achieve an overall simplification. The property management module entered beta testing and it is anticipated that the move to full release will take place in 2011. A series of Platform training webinars, held mid-year, were very well attended with over 350 staff participating.

The network’s own advertising template system, ‘fusion2.0’ was updated to include many of the new brand’s features. The introduction of new signboards, newspaper and direct marketing templates provided members greater flexibility when advertising. Enhanced integration with the First National’s website alliance partner, PortPlus, allowed members the ease of submitting data once then populating across all advertising templates. Quality enhancements saw all artwork submitted to newspapers processed and delivered via Quickcut. Additional property management, commercial and rural advertising proposals, booklets and flyers were created to assist members with the creation of professionally designed and written listing documentation, at no additional cost.

2010 annual report

72% The share of network members using Utopia

7.5 million+ The number of promotional emails sent by Utopia

2.45 million+ The number of property alert emails sent by Utopia

250,000+ The number of SMS messages sent by Utopia

3,500 The number of templates available for use through fusion2.0

First National Commercial

‘For the first six months of this year we have written more than double our commercial income from last financial year. Yes, we are working harder faster and smarter, but we are doing this with the new brand, and the public are now saying “you guys do commercial’

A watershed year for growth

John Riggall, First National Riggall (Prospect, SA)

Ongoing development of commercial member benefits saw the Commercial Operations Manual reviewed and updated, as were templates, eCards, Information Memorandums and online commercial listing submissions.

Network growth of over 400 per cent made 2010 a watershed year for First National Commercial. Synergy with the First National parent brand and clarity of purpose is delivering rapid expansion of membership.

A new, dedicated, commercial newsletter heralded the introduction of industry specific news and internal updates. The Conveyor is now enthusiastically received by the network’s commercial membership on an approximately bi-monthly cycle. First National Commercial is evolving, gaining strength, and delivering upon the strategic goals of the commercial steering committee. 2011 will see the first steps taken towards a commercially specific training programme, further expanding the benefits available to commercial operators and their staff.

Accompanying rapidly rising brand awareness, current members report expanded market share. This evidence provided the necessary encouragement for many chiefly residential members to diversify their income stream by expanding into the commercial arena. Existing commercial members, who had operated under the previous brand, report a threefold increase in business enquiry rates. Further member advantage was created through implementation of regular corporate communication via the National Contact Database.

‘Since adopting the new commercial brand, we have received calls from prospective clients asking to speak to our Leasing Manager and Commercial Sales Manager. Previously the calls were not specific to commercial. Enquiries have come from our new signs, the running man, and from our office signage. Previously, commercial enquiries were mainly from existing clients who knew we handled commercial. We are excited and enjoying the experience, and, so many new ideas have been generated from that excitement. Our enquiry rate has trebled and results are now starting to flow’

The ‘Power Up’ theme of the Annual Commercial Conference proved an accurate reflection of First National Commercial’s transformation and growing momentum. BIS Shrapnel Senior Project Manager Maria Lee delivered an uplifting forecast for Australian commercial markets before an eager audience. Her ‘Good Times Ahead’ presentation outlined the anticipated growth of specific commercial market segments, underlining the opportunity that exists for First National members to profit considerably in the years ahead.

Pauline O’Neill, First National Dural (Dural, NSW)

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52,000+ Visits to firstnationalcommmercial.com.au

545,000+ The number of page views on firstnationalcommmercial.com.au

8% The increase in traffic from Google

30% The increase in traffic from referring sites such as real estate portals, local agent websites etc.

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‘We are number one in Google without paying! Massive selling tool!’

Widening the lead on competitors

Peter Clark, First National Clark (Warragul, VIC)

LIST • SELL • COMMUNICATE

The network continues to hone its position as an online leader, harnessing the power of social media, search engine optimisation and website marketing - gaining notoriety throughout industry media and the profession in the process. Inbound marketing is a core strength. Winning the online war Real estate success has long moved beyond being the best salesperson or property manager. First National’s early adoption and delivery of dedicated training resources to its membership ensures that First National members are well equipped to embrace social media, prospect, engage new and existing customers online, manage and protect their profile, and strengthen their lead over competitors.

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Beauty and functionality A key membership benefit is the free annual update of PortPlus template websites, delivered at National Convention. Developed with ongoing member input, The Style 10 template experienced faster uptake than any previous release. More than 62 per cent of members had switched within three months. The style incorporates prominent social media links, many practical refinements and a colour scheme complementary to the new brand. Connecting Members with Resources

The number of keywords driving traffic to firstnational. com.au, a 70% increase from 2009

The network’s corporate intranet, Gateway, underwent a complete redesign in response to member feedback. Positive feedback was immediate and, in 2011, the focus will shift to continuous improvement and the encouragement of greater member awareness and usage.

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Finding First National First Australians love real estate! First National’s continued focus on search engine optimisation and success led to more consumers finding First National under more search terms than ever before – agent names, property addresses, location searches and more.

Propertyadguru.com, a US website that provides web-marketing advice, compared an Inman ‘Innovator Award of the Year’ winning website with First National’s corporate website and a domestic competitor’s early in 2010. The article criticised the award winning website before contrasting it with the advancement of First National’s website, saying ‘Meanwhile, firstnational.com.au seem very comfortable with social media, presenting home hunters with large links to its facebook and Twitter accounts’ whereas the competitor’s website was considered disadvantaged for choosing not to engage with its customers via social media.

85% The share of First National members with a Top 10 Google ranking

The traditional playing fields for the major Australian real estate brands are shifting rapidly and future continued success will have little to do with the Gatewayconsumer brand awareness that comes from sheer office numbers or print media presence.

66%

As the relevance of newspaper marketing begins to fade, a mixture of Search Engine Optimisation (SEO), Online Profile Management, Inbound Marketing and Social Media will be vital to the acquisition of new business and profile dominance.

2010 annual report

The number of First National members with a facebook fan page

The position of the search term ‘real estate’ on a scale of 1 to 10 in popularity in Australia

With facebook reaching over 9 million users in Australia and managing to nudge ahead of Google as the most visited website in October 2010 (source Hitwise), the network’s strategy is paying dividends for members.

227,416

The percentage of visits to firstnational.com.au generated by search engines

2010 annual report

Rural Member input delivers service differentiation

‘A very big thank you to the First National corporate team... both the zone meeting and Rural Conference were outstanding and have given us plenty of great strategies and tools to implement. We are very excited about what the next 12 months should bring’ Tim Aldridge, First National Collie & Tierney (Mildura, VIC)

Rural Specialists

The network’s commitment to specialist rural property services is reinforced through ongoing support of important annual events such as AgQuip, The Toowoomba Ag Show and over 20 individual Field Days nationally. The introduction of a ‘Rural Specialists’ logo as well as the delivery of multiple events, marketing initiatives, training sessions and networking opportunities assures market differentiation and skill optimisation.

The national rebranding strategy provided a platform for introduction of a ‘Rural Specialists’ logo to help differentiate First National rural members from competitors. Members concentrating on rural enterprise and lifestyle properties sought an identifying element and First National’s design studio’s delivery of a striking cattle brand logo was positively received.

An annual calendar of rural initiatives underlines First National Real Estate’s support of rural/regional Australia and provides opportunities to meet and engage with customers, to promote regional and metropolitan property listings, and to capture contact data through competitions that draw general public attention and generate business leads. Maximising leverage from government incentives that encourage relocation to regional centres directs current rural marketing initiatives. Tree-change and lifestyle property audiences are specifically targeted through print and electronic media as well as individual initiatives. eMagazine exercises help target such customers at AgQuip and other large rural events while South Australia Stock Journal inserts, backed by online distribution of eMagazines to thousands of customers, have proven immensely effective. The May construction of an additional permanent display shed at the Mudgee Small Farm Field Days site will provide opportunities for Central Western NSW members to engage with regional customers for years to come. First National’s longstanding AgQuip exhibit, ‘Geoff’s Shed’, received refurbishment and was rebranded during the year. The 2010 selection of training and workshops maintained a platform for regional members to share knowledge, chart network initiatives and build business connections. The West Beach two-day workshop in Adelaide provided an example of members directly developing marketing and promotional strategies at First National. As a result of that particular gathering, support of a real estate magazine for insertion in rural print media, backed by an electronic version specifically suited to local needs, was backed by 18 regional offices. Social media, internet success, database building and vendor paid advertising are areas of specific and growing interest to regional members and these remain frequent topics of discussion, debate, training and development.

2010 annual report

snapshots 10 Regional Field Days and Expos attended

85 Member offices supported Field Days promotions

National Rural Conference The National Rural Conference is an important component of the annual rural calendar. Held this year in Swan Hill, member representatives travelled from all states to enjoy a two-day agenda comprising keynote speakers, member forums and workshops. Characterised by a positive outlook for regional businesses, the conference provided an opportunity for member interaction and proved an informative and progressive foundation for the challenges of the next twelve months. New information technologies, eMagazines, iPads and ‘getting it right on the internet’ provided focal points. A Trivia Night and conference dinner included a successful charity auction that raised funds for First National Foundation. National Contact Database Members were further advantaged by implementation of the National Contact Database. Implementation of regular marketing communication to corporate contacts nationally will follow in due course. Regular marketing communication to corporate contacts nationally will assist greater brand awareness.

2010 annual report

16,000 Property magazines inserted into South Australia rural print media

8 Weather station competitions captured customer contact data

1,400 First National eco bags distributed at AgQuip Field Days

Property Management Maximising landlord returns and caring for customers

‘With the support of the Network Property Manager and the resources available on Gateway, we have restructured our property management department. This restructure has created a more efficient and pro-active department and we have now grown to over 800 properties under management. This has certainly taken the stress out of our department’ Sean O’Connor, First National O’Connor (Wollongong, NSW)

The network now manages approximately 90,000 investment properties with a market value exceeding $2.6 billion throughout the cities and regional centres of Australia and New Zealand.

A commitment to the refinement of property management resources and support also led to the creation of a new role in 2010 – Network Property Manager. Chiefly focused on the foundation of new resources, the Network Property Manager surveyed the network’s property management staff and set about responding to their needs.

Membership benefits experienced exponential growth throughout 2010 with the implementation of multiple and varied initiatives.

Property Managers now benefit from access to all state based legislation on Gateway, updated Quality Assurance processes, Ezidebit payment facilities, and a variety of departmental resources such as position descriptions, proforma correspondence and guidelines for the structuring of property management departments. Other new alliances forged include Barclays MIS, RP Data and 1Form, all of whom provide sponsorship of property management events.

Acknowledging the difficulty experienced by tenants searching for rental accommodation, the network launched its Pet Friendly Rental Search, gaining the praise of well-respected animal welfare organisation, the Animal Welfare League and the Australian Companion Animal Council.

The foundation of a facebook property managers’ group rapidly attracted a following of over 100 of the network’s top staff. The forum provides the opportunity for discussion of ideas and problems and has become a reliable source of expertise sharing.

The unique search feature was applied to national and member websites in an effort to help families with pets who are searching for rental properties, as well as to reduce the increasing number of animals being surrendered each year due to the lack of available pet friendly accommodation.

An inaugural property management communication, The Asset, now provides a multimedia vehicle through which the latest developments are promoted to the network’s property managers. This initiative has immediately garnered a close following and proven of considerable benefit.

Backed with windowcard marketing collateral, the search feature rapidly attracted thousands of hits, differentiating First National members, yet again, as the agents who put customer interests first. Landlords now enjoy the option of marketing to a wider pool of tenants or, alternatively, screening out tenants with pets. Conversely, tenants can immediately identify the properties of most value to them, saving both them and First National property managers’ valuable time.

The provision of regional training as well as online sessions through Gateway’s Academy further extended the reach of the network’s support. The national Property Management Conference gave property managers the opportunity to convene in Sydney at Manly. Once again hosted by network publicist Vivienne Corcoran, a broad array of speakers provided professional development, networking opportunities and profile development.

snapshots 543 The number of training sessions delivered regionally

169 The number of Academy views of ‘Property Managers’ Time Management’ session

107 The number of property managers using the facebook group

$64 million The average value of properties managed per member agency

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6 The number of property management training sessions now available on-demand through Academy

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2010 annual report

Member Services Driving the achievement of member business goals

Member Services Managers communicate information and help members implement First National resources in their businesses. Equally important is their communication of member feedback to the administration team. Implementation of the inaugural Member Business Goals Survey provided a new process by which Member Services Managers (MSMs) were able to precisely design individual annual service plans to assure the achievement of key goals in each member’s business. Principals and MSMs working together fosters a strong sense of partnership, purpose and cooperation between members and the network. As the different goals of each agency are reached, feedback confirms high levels of member satisfaction and a joint sense of achievement. A management restructure led to a merger of the two primary service regions - Northern Region / Southern and Western Region. Creation of a National Member Services Manager role and a National Network Development Manager position facilitated greater focus with member service and new member recruitment. Dissolution of the network’s state and regional borders also saw MSMs varied skill sets and backgrounds utilised to the greater benefit of members nationally. Continued use of an internal skillsharing intranet, The Hub, enables MSMs to share knowledge, find answers, report on their office service visits and coordinate consistent service delivery.

2010 annual report

‘As a member of the First National network, I have access to some amazing people. Not only do we have our own Member Services Manager available on-site at any time, I can also pick up the phone or email any of the other Member Services Managers across Australia who have a different range of skills and expertise’. Lynda Briggs, First National Ellenbrook (Ellenbrook, WA)

Following on from the success of 2009’s Network Doctor initiative, 2010 is described as a year where MSMs worked to raise member awareness and implementation of network products, services. Many offices were, in effect, re-inducted into the network, and brought up-to-date with the plethora of resources available to them. The success of the 2010 Member Business Goals Survey initiative was that by asking members to define areas of weakness in their business, genuine progress was made that not only strengthened individual member agencies but the network as a whole.

‘Since we joined First National three years ago, we have gone from being “just another real estate agent” to being the real estate agent in town. We can directly attribute this growth to the relationship we have with the member services team. Any concerns or questions we have, be they with programmes, promotions, advertising or marketing, are immediately addressed after only one phone call to our Member Services Manager, Scott Hawkins. As First National is very pro-active in having the answers, many times Scott is able to answer the query himself, however, if he is unable to immediately help, follow-up is always forthcoming. At the beginning of this year we were asked by Member Services what our business goals were. They have addressed each of these aims specifically, and have been instrumental in helping us achieve ALL of them.

snapshots 1480+ The number of visits that Member Services Managers made to member offices in 2010

100+ The number of products and services that Member Services Managers now offer

60% The share of members who completed the 2010 Business Goals Survey

82+ The number of state and zone events held nationally in 2010

First National Head Office is customer focused. We, the members, are the customer. We are reaping the benefits.’

Karen Whitwell, First National Bathurst (Bathurst, NSW)

83% The share of members that have committed to the rebrand

2010 annual report

Network Development

‘If the First National brand was still in the old style, I would not have considered joining First National as I truly believe that, with the old style of logo, it would have been very hard to compete in today’s modern world of real estate. The change has moved First National into the forefront of real estate brands.’

Keeping the network vital through new member recruitment

Recruitment of new members is essential to network vitality. The network today targets its audience through a comprehensive strategy incorporating print advertising, database marketing, multi media, social media and direct contact.

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The network’s new brand, combined with increased awareness of a revolutionised product offering, saw levels of membership enquiry previously received in the space of a month, received on a weekly basis. The brand is now seen as a contemporary, energetic, business competitor in entry level, family, prestige, commercial and rural marketplaces.

Print advertising targets areas of opportunity, selling the benefits of membership through existing member testimonials. Database marketing targets franchisees of competitor networks, independent agents and salespeople identified as future potential industry leaders. Focusing on short, sharp messages about First National’s strengths, the network enjoys exceptional open rates and ongoing dialogue with How much did yourecruitment save on targets. your professional indemnity insurance last month? A new joinfirstnational.com.au recruitment website and DVD better reflects First National’s online leadership, creating the look and feel of a member office, allowing prospects to interactively explore major benefits. Within days of launch, new leads were being generated. Key to the network’s approach is the use of its own marketing tools to sell its benefits. Prospects seriously considering membership receive a uniquely tailored JOIN submission, outlining membership fees, showing examples of the prospect’s future corporate identity, professionally printed using the fusion2.0 brochure system that provides members with pre-listing kits, office profiles and local marketing collateral.

Your Company

2010 annual report

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Input of members and Regional Councils contributes to the process by way of referrals, testimonials and face-to-face meetings that help the network to assess candidate suitability, while sharing their experience of what it means to join the First National family.

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The network’s public relations and communications initiatives work collaboratively with recruitment aims, placing key network messages in industry media.

The network development team is firmly focused on candidate database development, locations research and selling the membership benefits, technology and marketing tools now available. Network Development 2010 FNRE Blacktown

Blacktown, NSW

FNRE Leopold

Leopold, Vic

FNRE Epping Central

Epping, NSW

FNRE Prom Country

Mirboo North, Vic

FNRE Manly

Manly, NSW

FNRE Rowville

Rowville, Vic

FNRE Nelson Bay

Nelson Bay, NSW

FNRE Taylors Lakes

Taylors Lakes, Vic

FNRE Rydalmere

Rydalmere, NSW

FNRE Springvale

Springvale, Vic

FNRE Strathfield

Strathfield, NSW

FNRE Erwin

Vermont, Vic

FNRE Willoughby

Willoughby, NSW

FNRE Erwin

Vermont South, Vic

FNRE Borchard Partners

Wallaroo, SA

FNRE Warrnambool

Warrnambool, Vic

FNRE Copeley

Normanville, SA

FNRE Ryan

Cooparoo, Qld

FNRE Schinellas

Somerton Park, SA

FNRE Gladstone

Gladstone, Qld

FNRE Sanders

Belmont, Vic

FNRE Maryborough

Maryborough, Qld

FNRE JM Chase

Forest Hill, Vic

FNRE Mooloolaba

Mooloolaba, Qld

FNRE McDonald

Geelong, Vic

FNRE Redcliffe

Redcliffe, Qld

FNRE Bay City

Grovedale, Vic

FNRE Upper Coomera

Upper Coomera, Qld

2010 annual report

The number of new member offices recruited

$5,500 The average fee saving per month for franchisees who join First National

400% The growth in membership enquiry since the new brand launch

2,046 Size of the prospective member recruitment database

31% The average open rate of recruitment eCards and eNewsletters to prospective members using First National Utopia

National Convention Get Centred!

‘What a great conference. Not just a great location, but great sessions and keynote speakers. The best conference I have ever attended. Absolutely first class’. Russell Pollock, First National Sarina (Sarina Qld)

snapshots 400+ The number members, staff and alliance partners in attendance

Hosted by First National Framptons’ principals Andrew Doyle and David Forrest, First National’s Convention in Alice Springs proved to be one of the network’s most successful. The spectacular backdrop of the ancient Flinders Ranges set a unique scene for the First National’s 27th Convention. Three world-class speakers - Dr Karl Kruszelnicki, Peter FitzSimons, Bob Pritchard - delivered fascinating presentations and members participated in over 24 Power Sessions and workshops. One of National Convention’s primary purposes is the delivery of essential business skills training. Power sessions incorporated topics such as social media, solving staff issues, top techniques from sales stars, raising profile to win more listings, tax depreciation, online profile management and much more. The network’s Alliance Partners supported the convention with an expansive exhibitor showcase and a mock-up First National office presented the new First National brand and marketing collateral. As a direct result of member input at the annual member Strategy Forum, products and initiatives launched included:

15 The number of alliance partners exhibiting in the trade display

• National Website Update - new search engine optimisation (SEO) enhancements and design update

• Member Website Update (Style 10) - new SEO enhancements and design update

The number of Power Sessions delivered

• Multi-Lingual Agents - Promotional materials and website translation to Greek, Chinese, Italian, Arabic and Vietnamese (the top five non-English languages spoken in Australia)

• First National Almanac - The network’s history and handbook to help maximise value of membership

The number of teams competing in the Todd River Regatta

• Best Practice Update - Now known as ‘Quality Assurance ISO 9001’ • Online Training Academy - Making training accessible everywhere • New Gateway - A completely new corporate intranet

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• National Membership - the all inclusive membership package • AFG - The network’s new finance partner

$30,000 The amount raised for First National Foundation

• Rural Specialists Logo

2010 annual report

National Convention cont.

‘Thank you for what I believe to be the best convention I have ever attended. The closing dinner was certainly the best yet. I have never been a big fan of “power sessions”, mainly because they are presented by real estate agents, but every session that I attended was excellent. The variety made it hard to choose but the ones I chose were very professional with a lot of information that I needed. Doug Trenham, First National Toowoomba (Toowoomba, QLD)

A new record was also set with the attendance of five past National Chairmen. Rory Trotter, Graham Newnham, Simon O’Donoghue, David Hamilton (current Chairman), Mike Macqueen, and Wayne Nicholson all made the journey to Alice Springs. The network’s Advocates, who as ex-members share responsibility for guiding the network, were also out in force. Delegates who had attended the Australasian Real Estate Conference (AREC) commented that the Power Sessions and keynote presentations at First National’s convention provided much more useful, practical information. Other networks have acknowledged First National as a competitive threat, observed the Chairman in his member address. Citing the example of another major network’s advertising campaign and its blatant duplication of First National’s new brand campaign, members were reminded of the very real progress made. In the words of the CEO, First National is now ‘driving the truck of progress’, effectively positioning itself in the minds of consumers and competitors as the brand to do business with.

The National Convention awards dinner is always a highlight. Member achievements were celebrated in style and the Foundation fund-raising auction broke all records. Auctioneer Matt Leonard of First National Tweed Sutherland whipped up enthusiasm for the six items on offer, leading to over $30,000 being raised for First National Foundation. Without doubt, the convention Finale at Ooraminna Homestead provided the staging post for an exceptional closing event. With the location kept a closely guarded secret, members were transferred through the inky desert darkness to the historic cattle station. Treated to a walk of fame, through applauding and cheering network staff, members were surprised and awestruck by the degree of preparation that had taken place. A traditional roast dinner was served then the incredible Patrick McMahon, who soon had staff and members at his side, dazzled the audience with an outstanding evening’s entertainment. A staggering fireworks display completed the evening, drawing to a close a National Convention to be long remembered.

“ Other networks have acknowledged First National as a competitive threat”

2010 annual report

Alliance Partners Contributing to the First National edge

‘Honan Insurance Brokers are proud to be an Alliance Partner of the First National Real Estate network. The support and interest of National Office and the members is wonderful. National Convention provides an ideal opportunity for us to showcase our services and to build on our relationships with members’ Chris Glass, Honan Insurance Brokers

The network’s Alliance Partners are industry specialists familiar with the challenges and opportunities facing real estate agents. Working collaboratively, First National ensures that exclusive benefits and savings are driven on behalf of its membership. Preservation of the value of Alliance Partners to First National Real Estate members is an ongoing exercise. The new role of Relationship Manager now underpins this important function, ensuring lines of communication between National Office and Alliance Partners are always open, clear and progressive in nature. With Alliance Partner sponsorship of network events ensuring mutual benefit, year on year, major alliances continue to flourish. The presence of the industry’s leading suppliers at network events elevates member benefit, appeal and convenience while minimising the need for members to seek supplier information from other sources or industry events.

Utility connection services such as Direct Connect make moving with First National a breeze for customers. BMT Quantity Surveyors depreciation schedules help expand residential and commercial expertise, while helping landlords maximise their tax deductions. Alliance Partners such as iVisual assist members to amplify the impact of their rebrand by installing electronic displays in shopfront windows. The contribution of Programmed to the network’s ongoing rebrand of offices throughout 2010 is also acknowledged. With over 280 shopfront design mock-ups completed, momentum of signwriting design was consistently maintained. The ‘Partners in Progress Cocktail Evening’ saw First National welcome new Alliance Partner Ezidebit to its stable of property management suppliers. Ezidebit is a rental payment solution that streamlines time management and greatly improves dollar productivity for property managers. First National Real Estate acknowledges the enormous contribution and support of Alliance Partners throughout 2010. Thank you.

With communication vital to awareness of Alliance Partner products and services nationally, First National provides a monthly advisory that assures Alliance Partners receive the latest contact details for First National’s continually evolving membership.

Shopfront signwriting mock-ups completed by Programmed

28% The growth in alliance partners supporting the network

70% The growth in commercial insurance (Honan Insurance)

The number of new Landlord Insurance policies opened

7,333

Network communications such as The Pulse and the Membership Bulletin also carry information about new services, changes to existing products, seasonal promotions, discounts and updates on successful examples of Alliance Partner products in use in the field.

2010 annual report

280

1261

The new ‘Alliance Partner Update’ incorporates newly recruited member offices, changes to existing member contact details and information about upcoming events.

snapshots

The number of utility connections managed by Direct Connect

2010 annual report

New Zealand Changed regulations and tough conditions

2010 commenced with the hope that increased sales volumes in the last quarter of 2009 would continue. Unfortunately, it was not to be the case and many regions throughout both North and South Islands saw sales decline by a further 30 per cent as the year progressed. Rural and Commercial sales activity was heavily affected. This, in turn, had a major affect on sales staff retention, office viability and, as a result, the New Zealand administration’s levels of activity. However, as the year progressed, outstanding innovations at local, regional and national level led to some excellent outcomes. Members completed the re-brand of their office premises nationally, providing New Zealand with a strongly consistent brand profile. The only exceptions were members who have imminent plans to move premises.

‘First National delivers! For a fraction of the cost of other major players, we get the latest in technical support from head office, we get the latest information and assistance regarding new developments, and our network guided us through the re-structure of our industry. For that alone I am eternally grateful’ Mark Williams, First National Tepuke

A weekly newsletter targeted at First National’s sales agents provided ongoing support and sales tips from the national administration. First National Foundation announced a major alliance with Plunket, New Zealand’s largest provider of support services for the development, health and wellbeing of children under the age of five. A not-for-profit organisation, Plunket is community owned and governed, making it an ideal fit for a cooperative real estate network reaching out to local communities. The General Manager’s relocation from Christchurch to Wellington is aimed at driving closer relations with the nation’s newly formed peak industry body, the Real Estate Authority. Operating from this location will also facilitate ease of access to legal advisors and network alliance partners.

2010 annual report

The number of training webinars conducted for sales agents, administrators and property managers

15 The number of new salespeople who completed the Key Skills course

6 The number of new members recruited

A restructure of National Office was completed with the aim of refining delivery of member benefits. The Member Services Managers team also increased their focus on delivering value to members’ sales staff and became more involved in succession planning, as well as new member recruitment.

With a strong new brand as well as lean and efficient businesses, First National New Zealand is primed for rapid market share growth when the New Zealand property market begins its resurgence.

Listing agreements for rural and commercial members were revised, along with second generation residential agreements, bringing the network’s documentation into accord with new legislation.

The new sales staff induction programme, Key Skills, was revised and relaunched in the last quarter. This programme greatly assists new staff of the network to appreciate the network’s ethos of ‘We put you first’ as well as the scope of resources available to assist their development.

snapshots

The number of Board-led member working parties examining network strategies Built by two young aeronautic machinists, this half boat, half van creation created maritime history when it successfully sailed across the Cook Straight on Father’s Day. First National Mark Stephenson then bought the boat and have used it for a number of charity and community events since.

2010 annual report

4 The number of Board Members

In 2010 a new introduced. ‘Lakeshores Firstawards National structure is proud to was support First National Foundation and The General Excellence in Marketing (GEM) Awards Red Cross Emergency Services. Each play a vital role in supporting and structure allcommunity’ state awards to a calendar year connectingmoves with local Aw a rd s P ro g ra m and enables state award winners to be recognised Mark Millington, First National Lakeshores (Mannering Park, NSW) by peers at National Convention. 13 16 66

firstnatio

nal.com

.au

First

General

National Awards

2010 annual report

Support Staff Cont act Alyssa Rusc itti 03 9418 9141 alyssa.rusc itti@firstn ational.com Anita Brek .au alo 03 9418 9128 anita.brek alo@firstn ational.com .au

2010 annual report

Nati oNal

Excellen

real

esta te

ce and Ma rketin

‘Recognis

ing High

g (GEM)

Achievers

’

New South Wales Awards OFFICE AWARDS

Residential Gross Sales Commission

Top 10 Offices

First National Byron Bay First National Rod Jones

First National Byron Bay First National Wal Murray & Co First National Port Macquarie First National Gungahlin First National Rod Jones First National O’Connor First National North Sydney First National Burridge Goulburn First National First National Carlingford

Byron Bay Lismore Port Macquarie Gungahlin North Narrabeen Wollongong North Sydney Drummoyne Goulburn Carlingford

Combined Number of Settled Sales First National O’Connor First National Wal Murray & Co

Wollongong Lismore

Combined Number of Exclusive Listings First National Byron Bay Hilton Parkes First National

Byron Bay Plumpton

Combined Net Property Managements Gained First National Coastside First National Walsh & Sullivan

Dapto Baulkham Hills

Byron Bay North Narrabeen

Residential Number of Settled Sales First National O’Connor First National Wal Murray & Co

Wollongong Lismore

Residential Number of Exclusive Listings First National Gungahlin Hilton Parkes First National

Gungahlin Plumpton

Residential Net Property Managements Gained First National Coastside First National Walsh & Sullivan

Dapto Baulkham Hills

Rural Gross Office Commission First National O’Brien Bartlett First National Wal Murray & Co

Mudgee Lismore

Rural Number of Settled Sales First National O’Brien Bartlett First National Wal Murray & Co

Mudgee Lismore

Commercial Gross Sales Commission First National North Sydney First National Shultz \ Taree

North Sydney Taree

Rural Number of Exclusive Listings

North Sydney Taree

Foundation Office of the Year

Commercial Number of Settled Sales First National North Sydney First National Shultz \ Taree

Commercial Number of Exclusive Listings First National Yamba First National North Sydney

Yamba North Sydney

2010 annual report

First National Byron Bay First National O’Brien Bartlett

First National Yamba

Byron Bay Mudgee

Yamba

Best Office Presentation First National Port Macquarie

Port Macquarie

2010 annual report

New South Wales Awards INDIVIDUAL AWARDS

Residential Number of Settled Sales

Top 10 Sales Person

Stuart James

Lynette Allison Stuart James Scott Henry Matt Hunt Catherine Murphy Allison Mifsud Daniel Godoy Mark Smith Paul Edwards Maria Field

First National Home Central First National Gungahlin First National Holgate First National Rod Jones First National Epping Central First National Epping Central First National Carlingford First National North Sydney Goulburn First National First National Coastside

Hamilton Gungahlin Lane Cove North Narrabeen Epping Epping Carlingford North Sydney Goulburn Dapto

Stuart James

First National Gungahlin

Gungahlin

Aaron Shiner

First National Elliott Shiner

Mount Druitt

Combined Net Property Managements Gained Rachel Hutchinson

First National Coastside

Aaron Shiner

First National Elliott Shiner

Mount Druitt

Residential Net Property Managements Gained Rachel Hutchinson

First National Coastside

Dapto

Rural Gross Sales Commission First National O’Brien Bartlett

Mudgee

Rural Number of Settled Sales Andrew Blackman

Combined Number of Exclusive Listings

Gungahlin

Residential Number of Exclusive Listings

Stewart Adlington

Combined Number of Settled Sales

First National Gungahlin

First National O’Brien Bartlett

Mudgee

Rural Number of Exclusive Listings Bernard Johnson

First National Yass

Yass

Dapto

Receptionist of the Year Commercial Gross Sales Commission Mark Smith

First National North Sydney

Jessica Cunningham

First National Coastside

Shellharbour

North Sydney

Administrator of the Year Commercial Number of Settled Sales Mark Smith

First National North Sydney

Kylie Danby

First National Glenmore Park

Glenmore Park

North Sydney

Administrator of the Year Commercial Number of Exclusive Listings Mark Smith

First National North Sydney

Laura D’Onofrio

First National Home Central

Padstow

North Sydney

Sales Assistant of the Year

Residential Gross Sales Commission Lynette Allison

First National Daystar

Melanie McLeod

First National Epping

Epping

Hamilton

2010 annual report

New South Wales Awards Assistant Property Manager of the Year Liliane Bastawrous

First National Merrylands

Merrylands

Property Manager Rookie of the Year Giuliana Parasiliti

First National Nolans

Burwood

Sales Rookie of the Year Michael Mehmet Agdiran First National Coastside

Dapto

Salesperson of the Year Lynette Allison

First National Home Central

First National Port Macquarie First National Port Macquarie First National Rod Jones North First National Rod Jones North First National Settlement First National Walsh & Sullivan First National Walsh & Sullivan First National Walsh & Sullivan First National Walsh & Sullivan First National Walsh & Sullivan First National Walsh & Sullivan First National West Ryde First National Yass Speechley First National

Port Macquarie Port Macquarie Narrabeen Narrabeen Lake Cathie Winston Hills Winston Hills Baulkham Hills Baulkham Hills Northmead Baulkham Hills West Ryde Yass South Windsor

Hamilton

Residential Number of Settled Sales

SILVER Combined Gross Sales Commission Brad Dudgeon Graeme Swan Denis Smith Geoff Bartlett

Luke McGoldrick Wayne Carver Greg Duce Simone Doherty Craig Dixon Peter Diffin Barry Gardner Philip Russell Craig Berndsen Sam Dalgliesh John Partridge Nicholas Matulic Deborah Johnson Nanette Mason

First National Berry First National Berry First National Coastwide First National O’Brien Bartlett

Berry Berry Kanwal Mudgee

Grant Gillett Don Green Jillian Haggarty Mario Charalambous Jack Zeidan Michael Hassen Sarah Hutchins Kenny Gwynn

First National Batemans Bay First National Batemans Bay First National David Haggarty First National David Kay First National David Kay First National Greenacre Goulburn First National Hilton Parkes First National

Batemans Bay Batemans Bay Maitland Belmore Belmore Greenacre Goulburn Plumpton

Commercial Gross Sales Commission Tim O’Halloran Mal Shultz

First National North Sydney First National Shultz \ Taree

North Sydney Taree

Residential Gross Sales Commission Kathryn Macansh Helen Huntly-Barratt Annie Guo Angela Sullivan Sharon Mudiman John Rumble Sue White Stewart O’Brien Jennifer Jones Chris Dawson

Colin Chapman First National First National Byron Bay First National Carlingford First National Glenmore Park First National Glenmore Park First National Hawks Nest First National Moss Vale First National North Haven First National North Sydney First National North Sydney

Newcastle Byron Bay Carlingford Glenmore Park Glenmore Park Hawks Nest Moss Vale North Haven North Sydney North Sydney

2010 annual report

Residential Number of Exclusive Listings Michael Mehmet Agdiran Peter Spanidis Troy Perrim Dennis Christensen Graeme Knox Ross Hincksman Paul O’Donnell Craig Barnett Lauder Scott-Rogers Mary Catterall Trevor Manwarring Steve Thomas Paul Upton

First National Coastside First National Coastwide First National Forster-Tuncurry First National Forster-Tuncurry First National Glenmore Park First National Gungahlin First National Gungahlin First National Port Macquarie First National Sellect Realty First National Settlement First National Wal Murray & Co First National Werrington County Hilton Parkes First National

Dapto Kanwal Tuncurry Tuncurry Glenmore Park Gungahlin Gungahlin Port Macquarie Kellyville Lake Cathie Alstonville Werrington County Plumpton

2010 annual report

New South Wales Awards GOLD

Residential Number of Settled Sales

Combined Gross Sales Commission

Ali Yagmur Steve Doust Gerard Pollard

Lauren Ogle Andrew Blackman Katrina Beohm

First National Berry Berry First National O’Brien Bartlett Mudgee First National Wal Murray & Co Lismore

Combined Number of Exclusive Listings Wayne Shultz

First National Shultz \ Taree

Taree

Residential Gross Sales Commission Pat Jameson Elaine Bowcher James Piper Nick Dunn Brian Muller Heber Carvalho Tony Boctorani Carlo Palamara Matthew Nolan Ross McKinnon Tony Johnson Sean O’Connor Steven Crooks Barry Tink David Plews Dominic Mandile Ben Conte Gary Wells Debbie Bassingthwaighte

First National Batemans Bay First National Burridge First National Burridge First National Byron Bay First National Culburra First National Daystar First National Daystar First National Holgate First National Nolans First National North Haven First National O’Connor First National O’Connor First National Pacific First National Port Macquarie First National Port Macquarie First National Simon Mandile First National Wal Murray & Co First National Wal Murray & Co Goulburn First National

Batemans Bay Drummoyne Drummoyne Byron Bay Culburra Padstow Padstow Lane Cove Burwood North Haven Wollongong Wollongong Avalon Port Macquarie Port Macquarie Arncliffe Lismore Lismore Goulburn

2010 annual report

First National Domain Unanderra First National Shultz \ Taree Taree First National Wal Murray & Co Lismore

Residential Number of Exclusive Listings Su Reynolds Joanne Muller Michael Haggarty Darren Peeters Mark Millington Trent Savins David Lovell Marcelo Fiore

First National Byron Bay First National Callala First National David Haggarty First National Forster-Tuncurry First National Lakeshores First National Savins First National Yamba Hilton Parkes First National

Byron Bay Callala Bay Maitland Tuncurry Mannering Park Casino Yamba Plumpton

Rural Gross Sales Commission Stewart Adlington

First National O’Brien Bartlett

Mudgee

Rural Number of Exclusive Listings Bernard Johnson

First National Yass

Yass

2010 annual report

New South Wales Awards PLATINUM

DIAMOND

Combined Gross Sales Commission

Commercial Gross Sales Commission

James Young

First National Byron Bay

Byron Bay

Combined Number of Exclusive Listings Paul Banister

First National Byron Bay

First National Burridge First National Byron Bay First National Carlingford First National Daystar First National Dural First National Gungahlin First National Homeway First National O’Connor First National O’Connor First National Port Macquarie First National Real Equity First National Rod Jones First National Sellect Realty First National Wal Murray & Co

First National North Sydney

North Sydney

Residential Gross Sales Commission Byron Bay

Residential Gross Sales Commission Joseph Mazar Ian Daniels Anthony Drivas Michael Sleiman Simon Nutt Vance Jones Deborah O’Brien Jennifer McCormack Daniel Gutierrez Ron Fischer Josh Prestia Trent McKay Mario Valensise Kaye McGrath

Mark Smith

Drummoyne Byron Bay Carlingford Padstow Dural Gungahlin Castle Hill Wollongong Wollongong Port Macquarie Chipping Norton North Narrabeen Kellyville Lismore

Daniel Godoy Allison Mifsud Catherine Murphy Scott Henry Lynette Allison Matt Hunt

First National Carlingford First National Epping Central First National Epping Central First National Holgate First National Home Central First National Rod Jones

Carlingford Epping Epping Lane Cove Hamilton North Narrabeen

Residential Number of Exclusive Listings Maria Field Aaron Shiner Stuart James Mike Macqueen Paul Edwards

First National Coastside First National Elliott Shiner First National Gungahlin First National Yamba Goulburn First National

Dapto Mount Druitt Gungahlin Yamba Goulburn

Residential Number of Exclusive Listings Neil Harper Mike Brady Aaron Temple Anthony Prestia Barry McEntee Gavin Harlow

Colin Chapman First National First National Gunnedah First National Forster-Tuncurry First National Real Equity Goulburn First National Hilton Parkes First National

Newcastle Gunnedah Tuncurry Chipping Norton Goulburn Plumpton

2010 annual report

Queensland Awards OFFICE AWARDS

Commercial Number of Exclusive Listings

Top 10 Offices

First National Metro First National Southport

First National Centrepoint First National Nerang First National Surfers Paradise First National Copas Newnham First National Metro First National Maroochydore First National Paradise Point First National Action Realty Ipswich First National Rochedale First National Biloela

Mermaid Waters Nerang Surfers Paradise Toowoomba South Brisbane Maroochydore Paradise Point Ipswich Rochedale South Rochedale South

Residential Gross Sales Commission First National Centrepoint First National Surfers Paradise

Mermaid Waters Surfers Paradise

Residential Number of Settled Sales First National Biloela First National Copas Newnham

Biloela Toowoomba

Residential Number of Exclusive Listings

Combined Number of Settled Sales First National Biloela First National Copas Newnham

South Brisbane Southport

Biloela Toowoomba

First National Copas Newnham First National Surfers Paradise

Toowoomba Surfers Paradise

Residential Net Property Managements Gained Combined Number of Exclusive Listings First National Copas Newnham First National Surfers Paradise

Toowoomba Surfers Paradise

Combined Net Property Managements Gained First National Carolans First National Sarina First National Tweed City

Nambour Sarina Tweed Heads South

South Brisbane Southport

Rural Gross Office Commission First National Childers First National Sarina

Rural Number of Settled Sales Childers Sarina

Rural Number of Exclusive Listings

Ipswich Southport

2010 annual report

Childers Sarina

Foundation Office of the Year First National Oxley

Childers Sarina

First National Childers First National Sarina

Commercial Number of Settled Sales First National Action Realty Ipswich First National Southport

Nambour Sarina Tweed Heads South

First National Childers First National Sarina

Commercial Gross Sales Commission First National Metro First National Southport

First National Carolans First National Sarina First National Tweed City

Oxley

2010 annual report

Queensland Awards INDIVIDUAL AWARDS

Residential Number of Exclusive Listings Shane Purssell

Top 10 Sales Person Bob Rollington Ben Charlton Adrian Chen Danny Yeh Nicholas Davy Christine Gabriel Shane Purssell Sam Hansen Ben White Richard Falwasser

First National Surfers Paradise First National Pottsville Beach First National Centrepoint First National Centrepoint Dickies First National First National Biloela First National Maroochydore First National Nicholson First National Metro First National Rochedale

Surfers Paradise Pottsville Beach Mermaid Waters Mermaid Waters Sandgate Biloela Maroochydore Kirwan Townsville South Brisbane Rochedale South

Christine Gabriel

First National Biloela

Biloela

Combined Number of Exclusive Listings George Koukides

First National Metro

Combined Net Property Managements Gained Tamara Wrigley Gail Kenny

First National Carolans First National Carolans

Nambour Nambour

First National Southport

Southport

Cheryl Kermond

First National Action Realty Ipswich

Ipswich

Commercial Number of Exclusive Listings George Koukides

First National Metro

South Brisbane

First National Surfers Paradise

First National Biloela

First National Childers

Childers

First National Childers

Childers

Rural Number of Exclusive Listings First National Sarina

Sarina

Receptionist of the Year Holly Sprott

First National Ferny Hills

Ferny Hills

Administrator of the Year First National Carolans

Nambour

Property Manager Rookie of the Year First National Carolans

Nambour

Marketing Excellence Award First National Metro

South Brisbane

Salesperson Rookie of the Year Joel Ruge

First National Springwood

Springwood

Surfers Paradise

Salesperson of the Year

Residential Number of Settled Sales Christine Gabriel

Nambour Nambour

Rural Number of Settled Sales

Ben White

Residential Gross Sales Commission Bob Rollington

Philip Dowling

Avril McMillan

Commercial Number of Settled Sales

First National Carolans First National Carolans

Rural Gross Sales Commission

Tamara Wrigley

Commercial Gross Sales Commission Elizabeth Hoad

Tamara Wrigley Gail Kenny

Greg Brady South Brisbane

Maroochydore

Residential Net Property Managements Gained

Philip Dowling

Combined Number of Settled Sales

First National Maroochydore

Bob Rollington

First National Surfers Paradise

Surfers Paradise

Biloela

2010 annual report

Queensland Awards SILVER

Residential Number of Exclusive Listings

Combined Gross Sales Commission

Lyn Baughan Aaron Peckit Brad Collins Pat Christensen Jennie Drusetta Ann Gilroy Donna Koscica Neil Coupland Peter Harvey Bradley Reed Adam Bond Kimberly Bourgois Di Wagner Andrew Davidson Julie Morgan-Kemp Susie Gale Steven Hayes John Bowen Ashley Waldron Anthony Do Rozario Joel Ruge Bruce Baillie Libby Hewson

Ross Hallett David Carlon

First National Action Realty Ipswich First National Childers

Ipswich Childers

Commercial Gross Sales Commission Elizabeth Hoad

First National Southport

Southport

Commercial Number of Exclusive Listings Tom Holohan Tadeusz Pieniek

First National Metro First National Metro

South Brisbane South Brisbane

Residential Gross Sales Commission Des McKeever Robin Farnsworth Penny Stevens Peter Etheridge Melissa Spencer Matthew Quinn Paul Moitzi Jacqui Grimshaw Jamie Bourke Kevin Healan Olive Geary Jose Morales David Goldzweig Clint Deveraux

First National Albany Creek First National Centrepoint First National Centrepoint First National Chinchilla First National Copas Newnham First National Metro First National Nerang First National Palm Beach First National Paradise Point First National Rochedale First National Runcorn First National Southport First National Southport Northside First National

Albany Creek Mermaid Waters Mermaid Waters Chinchilla Toowoomba South Brisbane Nerang Palm Beach Paradise Point Rochedale South Runcorn Southport Southport Nundah

Dickies First National First National Beerwah First National Beerwah First National Biloela First National Bribie Island First National Bribie Island First National Bribie Island First National Collingwood Park First National Copas Newnham First National Kennedy First National Maroochydore First National Maroochydore First National Mission Beach First National Nerang First National Nerang First National Nerang First National Nerang First National Nicholson First National Paradise Point First National Paradise Point First National Springwood First National Surfers Paradise First National The Pines

Sandgate Beerwah Beerwah Biloela Bribie Island Bribie Island Bribie Island Collingwood Park Toowoomba Pacific Paradise Maroochydore Maroochydore Mission Beach Nerang Nerang Nerang Nerang Kirwan Townsville Paradise Point Paradise Point Springwood Surfers Paradise Elanora

Rural Gross Sales Commission Philip Dowling

First National Childers

Childers

Residential Number of Settled Sales Gai Flynn Leanne Healy

First National Action Realty Ipswich First National Chinchilla

Ipswich Chinchilla

2010 annual report

Queensland Awards GOLD

PLATINUM

Commercial Number of Settled Sales

Combined Number of Exclusive Listings

Cheryl Kermond

Greg Brady

First National Action Realty Ipswich Ipswich

First National Sarina

Commercial Number of Exclusive Listings

Residential Gross Sales Commission

Hiep Nguyen Terry Oâ&#x20AC;&#x2122;Neill

Nicholas Davy Adrian Chen Danny Yeh

First National Metro First National Metro

South Brisbane South Brisbane

Residential Gross Sales Commission Peter Wrigley Ben White Richard Falwasser

First National Carolans First National Metro First National Rochedale

Nambour South Brisbane Rochedale South

Residential Number of Exclusive Listings Sam Hansen Richard Waldron Michael Wardlaw Simon Krasnoff Paul Charlton

First National Nicholson First National Paradise Point First National Springwood First National Springwood First National Tweed City

Kirwan Townsville Paradise Point Springwood Springwood Tweed Heads South

Dickies First National First National Centrepoint First National Centrepoint

Sarina

Sandgate Mermaid Waters Mermaid Waters

Residential Number of Exclusive Listings Christine Gabriel Judy Eddy Michael Brown Matt McGrane John Steeghs Shawn Barber Ben Charlton Kerry Muller

First National Biloela First National Collingwood Park First National Copas Newnham First National Copas Newnham First National Copas Newnham First National Nerang First National Pottsville Beach First National Schrags Bribie Island

Biloela Collingwood Park Toowoomba Toowoomba Toowoomba Nerang Pottsville Beach Bribie Island

DIAMOND Commercial Number of Exclusive Listings George Koukides

First National Metro

South Brisbane

Residential Number of Exclusive Listings Shane Purssell Bob Rollington

2010 annual report

First National Maroochydore First National Surfers Paradise

Maroochydore Surfers Paradise

2010 annual report

South Australian & Northern Territory Awards OFFICE AWARDS

Residential Gross Sales Commission

Top 10 Offices

First National Framptons First National Lewis Prior

First National Framptons First National Pope Nitschke First National O’Donoghues First National Peoples’ Choice First National Burton Groves First National Lewis Prior First National Riggall John Martin First National Naracoorte First National First National Michelmore Ollwitz

Alice Springs Mt. Barker Darwin Gawler Tea Tree Gully Warradale Prospect Salisbury Naracoorte McLaren Vale

Warradale Mt. Barker

Combined Number of Exclusive Listings First National Lewis Prior First National O’Donoghues

Combined Net Property Managements Gained

Warradale Gawler

First National Framptons First National Murray Bridge

Alice Springs Murray Bridge

First National Pope Nitschke Naracoorte First National

Mt. Barker Naracoorte

Rural Number of Settled Sales

Rural Number of Exclusive Listings

Naracoorte Darwin

Rural Net Property Managements Gained

Naracoorte Darwin

Commercial Net Property Managements Gained First National Michelmore Ollwitz

First National Lewis Prior First National Peoples’ Choice

Woodside Mt. Barker

Commercial Number of Exclusive Listings Naracoorte First National First National O’Donoghues

Residential Number of Exclusive Listings

First National Michelmore Ollwitz First National Pope Nitschke

Commercial Number of Settled Sales Naracoorte First National First National O’Donoghues

Warradale Mt. Barker

Murray Bridge

Commercial Gross Sales Commission First National Pope Nitschke First National Pope Nitschke

First National Lewis Prior First National Pope Nitschke

Rural Gross Office Commission Warradale Darwin

First National Murray Bridge

Residential Number of Settled Sales

Residential Net Property Managements Gained

Combined Number of Settled Sales First National Lewis Prior First National Pope Nitschke

Alice Springs Warradale

McLaren Vale

2010 annual report

Willunga Mt. Barker

First National Michelmore Ollwitz First National Pope Nitschke

Willunga Mt. Barker

First National Michelmore Ollwitz

McLaren Vale

Foundation Office of the Year First National O’Donoghues

Darwin

Most Energy Efficient Office of the Year First National Framptons

Alice Springs

2010 annual report

South Australian & Northern Territory Awards INDIVIDUAL AWARDS

Residential Number of Exclusive Listings

Top 10 Sales Person

Jeremy O’Donoghue First National O’Donoghues

Jarrod Wapper Brett Lewis Jackie Smith Jeremy O’Donoghue Vaughn Pairman Robert Stell David Forrest Michael Nitschke Ally Woolcock Wayne Kleemann

First National Framptons First National Lewis Prior First National Framptons First National O’Donoghues First National Barossa First National Peoples’ Choice First National Framptons First National Pope Nitschke First National Pope Nitschke Marschall First National

Alice Springs Warradale Alice Springs Darwin Nuriootpa Gawler Alice Springs Mt. Barker Mt. Barker Waikerie

Combined Number of Settled Sales Brett Lewis

First National Lewis Prior

Warradale

Residential Net Property Managements Gained Kellie Read

Jeremy O’Donoghue First National O’Donoghues

Darwin

Combined Net Property Managements Gained Kellie Read

First National Barossa

Nuriootpa

Brian Edwards

Nigel Grivell

First National Pope Nitschke

Mt. Barker

Brian Edwards

Lee Doyle

First National O’Donoghues

Darwin

Commercial Number of Exclusive Listings Lee Doyle

First National O’Donoghues

Kelly Macdonald-Shaw First National Michelmore Ollwitz Willunga

Warradale

First National Lewis Prior

Naracoorte

First National Michelmore Ollwitz

Willunga

Rural Net Property Managements Gained Kristen Stevens

First National Michelmore Ollwitz

Willunga

Receptionist of the Year First National Peoples’ Choice

Gawler

Property Manager of the Year First National Framptons

Alice Springs

Property Manager Rookie of the Year Chris Kontis

Jim Pallant First National

Port Lincoln

Marketing Excellence Award First National Pope Nitschke

Bradford Stevens

First National Riggall

Prospect

Salesperson of the Year

Residential Number of Settled Sales Brett Lewis

Naracoorte First National

Salesperson Rookie of the Year

Residential Gross Sales Commission First National Lewis Prior

Naracoorte

Darwin

Commercial Net Property Managements Gained

Brett Lewis

Naracoorte First National

Rural Number of Exclusive Listings

Kylie Ladgrove

Commercial Number of Settled Sales

Nuriootpa

Rural Number of Settled Sales

Hayley Tilbrook

Commercial Gross Sales Commission

First National Barossa

Rural Gross Sales Commission

Jurgen Ollwitz

Combined Number of Exclusive Listings

Darwin

Warradale

2010 annual report

Jarrod Wapper

First National Framptons

Alice Springs

2010 annual report

South Australian & Northern Territory Awards SILVER Combined Gross Sales Commission David Forrest Jo-Anne Pulsford Ans Papini Ian Harvy Jason Michelmore Nick Van Vliet Diana Edwards

First National Framptons First National Framptons First National Pope Nitschke First National Pope Nitschke First National Michelmore Ollwitz First National Michelmore Ollwitz Naracoorte First National

Alice Springs Alice Springs Mt. Barker Mt. Barker Willunga McLaren Vale Naracoorte

Annabelle Greenslade Ingrid Skinner Sharon Parsons Steve Geyer Heather Cumming John Riggall Wayne Chadwick Marsha Chappel Thomas Mort

First National Pope Nitschke First National Pope Nitschke First National Pope Nitschke First National Pope Nitschke First National Riggall First National Riggall First National River Estates Neil Ottoson First National Neil Ottoson First National

Mt. Barker Mt. Barker Mt. Barker Mt. Barker Prospect Prospect Mannum Robe Robe

Residential Number of Settled Sales Combined Number of Settled Sales Diana Edwards

Naracoorte First National

Naracoorte

Jeffrey Harvey Sharon Parsons Trudy Nolan Tim Schwarz

First National Broken Hill First National Pope Nitschke First National Peter Calliss Taylor’s First National

Broken Hill Mt. Barker Whyalla Para Hills

Combined number of Exclusive Listings Peter Barrett Jason Michelmore Nick Van Vliet Sharon Parsons Steve Geyer John Riggall Diana Edwards

First National Barrett First National Michelmore Ollwitz First National Michelmore Ollwitz First National Pope Nitschke First National Pope Nitschke First National Riggall Naracoorte First National

Moonta Willunga McLaren Vale Mt. Barker Mt. Barker Prospect Naracoorte

Commercial Number of Exclusive Listings Harry Sanders

First National Pope Nitschke

Mt. Barker

Residential Gross Sales Commission Peter Barrett Jeffrey Harvey Brian Reeves Dominic Miller Elena Carnevale Jutti Jeffrey Kerri-Ann Laurence Tevy Hok Trudy Nolan

First National Barrett First National Broken Hill First National Burton Groves First National Framptons First National Lewis Prior First National O’Donoghues First National O’Donoghues First National O’Donoghues First National Peter Calliss

Moonta Broken Hill Tea Tree Gully Alice Springs Warradale Darwin Darwin Darwin Whyalla

2010 annual report

Residential Number of Exclusive Listings Ian Borchard Connie Tripodi Kim Henley Pamela Barrington Russell Burton Scott Nelson David Forrest Elena Carnevale Grant Foster Jutti Jeffrey Tevy Hok Ally Woolcock Wayne Chadwick Colin Martin Marsha Chappel Thomas Mort Jakub Ratajczak Ken Loft Tim Schwarz

First National Borchard Partners First National Burton Groves First National Burton Groves First National Burton Groves First National Burton Groves First National Burton Groves First National Framptons First National Lewis Prior First National Murray Bridge First National O’Donoghues First National O’Donoghues First National Pope Nitschke First National River Estates John Martin First National Neil Ottoson First National Neil Ottoson First National Taylor’s First National Taylor’s First National Taylor’s First National

Wallaroo Tea Tree Gully Tea Tree Gully Tea Tree Gully Tea Tree Gully Tea Tree Gully Alice Springs Warradale Murray Bridge Darwin Darwin Mt. Barker Mannum Salisbury Robe Robe Para Hills Para Hills Para Hills

2010 annual report

South Australian & Northern Territory Awards GOLD

DIAMOND

Combined Number of Exclusive Listings

Commercial Number of Settled Sales

Jurgen Ollwitz Michael Nitschke

Lee Doyle

First National Michelmore Ollwitz Willunga First National Pope Nitschke Mt. Barker

First National Pope Nitschke

Mt. Barker

Commercial Number of Exclusive Listings Nigel Grivell

First National Pope Nitschke

Mt. Barker

Residential Number of Exclusive Listings Nick Scaturchio

First National O’Donoghues

Darwin

Commercial Number of Exclusive Listings

Commercial Gross Sales Commission Nigel Grivell

First National O’Donoghues

Darwin

Lee Doyle Ryan Doyle

First National O’Donoghues First National O’Donoghues

Darwin Darwin

Residential Number of Exclusive Listings Zeta Bennett Brett Lewis Jeremy O’Donoghue Grant Fielke Robert Stell Tracey Parham

First National Broken Hill First National Lewis Prior First National O’Donoghues First National Peoples’ Choice First National Peoples’ Choice First National Peoples’ Choice

Broken Hill Warradale Darwin Gawler Gawler Gawler

Rural Gross Sales Commission Brian Edwards

Naracoorte First National

Naracoorte

PLATINUM Combined Gross Sales Commission Jarrod Wapper Wayne Kleemann

First National Framptons Marschall First National

Alice Springs Waikerie

Combined Number of Exclusive Listings Sylvia Presepio

First National Murray Bridge

Murray Bridge

Residential Gross Sales Commission Jackie Smith

First National Framptons

Alice Springs

Residential Number of Exclusive Listings Vaughn Pairman

First National Barossa

Nuriootpa

2010 annual report

Tasmanian Awards OFFICE AWARDS

Residential Net Property Managements Gained

Top 3 Offices

First National Burnie First National McGregor

First National McGregor First National Bloomfield First National Burnie

Moonah Ulverstone Burnie

Burnie Moonah

Rural Gross Office Commission First National McGregor

Moonah

Combined Number of Settled Sales First National Bloomfield First National McGregor

Ulverstone Moonah

Combined Number of Exclusive Listings First National Bloomfield First National Burnie First National McGregor

Rural Number of Settled Sales First National McGregor

Moonah

Rural Number of Exclusive Listings Ulverstone Burnie Moonah

First National McGregor

Moonah

Combined Net Property Managements Gained First National Burnie First National McGregor

Burnie Moonah

Residential Gross Sales Commission First National Bloomfield First National McGregor

Ulverstone Moonah

Residential Number of Settled Sales First National Bloomfield First National McGregor

Ulverstone Moonah

Residential Number of Exclusive Listings First National Bloomfield First National Burnie First National McGregor

Ulverstone Burnie Moonah

2010 annual report

Tasmanian Awards Rural Number of Exclusive Listings

INDIVIDUAL AWARDS

Tony Ellerton

Top 3 Sales Person Jackie De Haan Tony Ellerton Mandy Welling

First National Bloomfield First National McGregor First National McGregor

Ulverstone Moonah Moonah

Combined Number of Settled Sales Jackie De Haan

First National Bloomfield

Administrator of the year Rachel Bartholomew

First National McGregor

Ulverstone

Cheryl Reddick

First National McGregor

Ulverstone

Michael Green

First National Burnie

Salesperson of the Year

Damien Salter

Jackie De Haan

Moonah

Residential Gross Sales Commission Jackie De Haan

First National Bloomfield

Ulverstone

Residential Number of Exclusive Listings Jackie De Haan

First National Bloomfield

First National McGregor

Ulverstone

Moonah

First National McGregor

Ulverstone

Residential Gross Sales Commission Tony Ellerton Mandy Welling

First National McGregor First National McGregor

Moonah Moonah

Brett Johnson Deanne Lamprey Jane Byrne

First National Bloomfield First National Burnie First National Burnie

Ulverstone Burnie Burnie

GOLD Commercial Number of Exclusive Listings

Rural Gross Sales Commission Tony Ellerton

First National Bloomfield

Burnie

Residential Number of Exclusive Listings

Residential Net Property Managements Gained Damien Salter

Moonah

SILVER

Residential Number of Settled Sales Jackie De Haan

Moonah

Salesperson Rookie of the Year

Combined Net Property Managements Gained First National McGregor

Moonah

Property Manager Rookie of the Year

Combined Number of Exclusive Listings Jackie De Haan

First National McGregor

Moonah

Jackie De Haan

First National Bloomfield

Ulverstone

Rural Number of Settled Sales Tony Ellerton

First National McGregor

Moonah

2010 annual report

Victorian Awards OFFICE AWARDS

Commercial Net Property Managements Gained

Top 10 Offices

First National Treeby First National Tweed Sutherland

First National Westwood First National Tweed Sutherland First National Finning First National Collie & Tierney First National Garry Nash First National Dawes & Milne First National King & Heath First National Frank Facey First National Bill Schlink First National Frank Facey

Werribee Bendigo Cranbourne Mildura Wangaratta Frankston Bairnsdale Berwick Templestowe Narre Warren

Combined Number of Settled Sales First National Dawes & Milne First National Collie & Tierney First National Tweed Sutherland

Frankston Mildura Bendigo

Combined Number of Exclusive Listings First National Dawes & Milne First National Collie & Tierney First National Tweed Sutherland

Frankston Mildura Bendigo

Combined Net Property Managements Gained First National City Residential First National Phillips Nicholson First National Tweed Sutherland

Melbourne Mordialloc Bendigo

Commercial Gross Sales Commission First National Ararat First National Collie & Tierney First National Westwood

Ararat Mildura Werribee

Commercial Number of Settled Sales First National Ararat First National Collie & Tierney First National Tweed Sutherland

Ararat Mildura Bendigo

Commercial Number of Exclusive Listings First National Ararat First National Collie & Tierney First National Tweed Sutherland

Ararat Mildura Bendigo

2010 annual report

Ringwood Bendigo

Residential Gross Sales Commission First National Dawes & Milne First National Collie & Tierney First National Tweed Sutherland

Frankston Mildura Bendigo

Residential Number of Settled Sales First National Dawes & Milne First National Collie & Tierney First National Tweed Sutherland

Frankston Mildura Bendigo

Residential Number of Exclusive Listings First National Dawes & Milne First National Collie & Tierney First National Tweed Sutherland

Frankston Mildura Bendigo

Residential Net Property Managements Gained First National City Residential First National Phillips Nicholson First National Tweed Sutherland

Melbourne Mordialloc Bendigo

Rural Gross Office Commission First National Collie & Tierney First National Finning First National FOB

Mildura Cranbourne Sale

Rural Number of Settled Sales First National Collie & Tierney First National FOB First National Garry Nash

Mildura Sale Wangaratta

Rural Number of Exclusive Listings First National Ararat First National Collie & Tierney First National Garry Nash

Ararat Mildura Wangaratta

2010 annual report

Victorian Awards INDIVIDUAL AWARDS

Commercial Net Property Managements Gained

Top 10 Sales Person

Rose Pearson

Bob Westwood Rob Westwood Shane Howard Darryn Oâ&#x20AC;&#x2122;Keefe Frank Barrett Matt Leonard Andrew Pearce Debbie Ravida Cameron Tweed Tony Vercher

First National Westwood First National Westwood First National Finning First National Tweed Sutherland First National Finning First National Tweed Sutherland First National Tweed Sutherland First National Garry Nash First National Tweed Sutherland First National Westwood

Werribee Werribee Cranbourne Bendigo Cranbourne Bendigo Bendigo Wangaratta Bendigo Werribee

Rob Westwood

First National Westwood

Werribee

Rob Westwood

First National Westwood

Werribee

Combined Net Property Managements Gained Rose Pearson

First National Tweed Sutherland

Bendigo

First National Westwood

Werribee

Tom Harrop

First National Tweed Sutherland

Bendigo

Commercial Number of Exclusive Listings Tom Harrop

First National Tweed Sutherland

Rob Westwood

Werribee

First National Westwood

Werribee

Residential Number of Exclusive Listings First National Westwood

Werribee

Residential Net Property Managements Gained First National City Residential

Melbourne

Rural Gross Office Commission Shane Howard

First National Finning

Cranbourne

Rural Number of Settled Sales First National FOB

Sale

Rural Number of Exclusive Listings Andrew Way

Commercial Number of Settled Sales

First National Westwood

Residential Number of Settled Sales

Denis Murphy

Commercial Gross Sales Commission Bob Westwood

Rob Westwood

Joe Cimino

Combined Number of Exclusive Listings

Bendigo

Residential Gross Sales Commission

Rob Westwood

Combined Number of Settled Sales

First National Tweed Sutherland

First National Garry Nash

Wangaratta

Receptionist of the Year Janine Blake

First National Tweed Sutherland

Bendigo

2010 annual report

Victorian Awards Administrator of the Year

SILVER

Janine Thorpe

Combined Gross Sales Commission

Charles L King & Co First National Echuca

Robert Stephens Gerard Canavan

Property Manager Rookie of the Year Nathan Ludeman

First National Tweed Sutherland

First National Collie & Tierney John Canavan First National

Mildura Mansfield

Bendigo

Combined Number of Exclusive Listings Salesperson Rookie of the Year Louise Zhang

First National Bill Schlink

Philip Clark

First National Ararat

Ararat

Templestowe

Commercial Gross Sales Commission Salesperson of the Year Bob Westwood

Anthony Treeby

First National Westwood

First National Treeby

Ringwood

Werribee

Residential Gross Sales Commission Eddie Fakhri Gregory Fisk Karen Branch Craig Mann Leonie Worall Elisabeth Gunness Adrian Porto Narelle Korotkov Wendy Beadle Peter Thomson Nick Pane Thomas Som Max Goding Gary Clode

2010 annual report

First National Bill Schlink First National Bill Schlink First National Carey First National Craig Mann First National Craig Mann First National Frank Facey First National Frank Facey First National Garry Nash First National King & Heath First National N.H. Abbey First National Oâ&#x20AC;&#x2122;Donoghues First National Waverley City Norris First National Norris First National

Templestowe Templestowe Lara Somerville Somerville Berwick Narre Warren Wangaratta Paynesville Portalington Hawthorn East Glen Waverley Rosebud Rosebud

2010 annual report

Victorian Awards GOLD

Residential Number of Settled Sales Barry Alexander Richard McCutcheon Anthony Molinia Sam Cimino Tim Aldridge Tim Davey Tim Leng Matt Mason Cheryl Reberger Rick Lauretta Dean Tucker Daniel Falcone Matt Clarke Deb Pearson Laurie Eddy Rachel Kobiela Wayne Hall Craig Bell Mark Boehm Graeme Taylor Mark Seeliger Brad Barton Eugene Bonanno Cobey Seamer

First National Alexanderâ&#x20AC;&#x2122;s First National Ararat First National Barlow McEwan Tribe First National Cimino First National Collie & Tierney First National Collie & Tierney First National Collie & Tierney First National Collie & Tierney First National Collie & Tierney First National Finning First National Finning First National Frank Facey First National Frank Facey First National King & Heath First National Latrobe First National Latrobe First National Latrobe First National Maryborough First National Neil Kerr First National Taylor First National Treeby First National Tweed Sutherland First National Westwood McConnell Kerwin First National

Bright Ararat Altona Melbourne Mildura Mildura Mildura Mildura Mildura Cranbourne Cranbourne Pakenham Pakenham Paynesville Traralgon Traralgon Traralgon Maryborough Cobram Newtown Ringwood Bendigo Werribee Kyabram

Residential Number of Exclusive Listings Mark Gibbs James Gibbs Russell Chester Colin Gooding Anne Keogh Timothy Treeby Lorraine Verdaasdonk

First National King & Heath First National King & Heath First National King & Heath First National Latrobe First National Phillips Nicholson First National Treeby First National Waverley City

Bairnsdale Bairnsdale Lakes Entrance Traralgon Mordialloc Ringwood Glen Waverley

2010 annual report

Combined Gross Sales Commission Garry Nash

First National Garry Nash

Wangaratta

Combined Number of Settled Sales Robert Young

First National Maryborough

Maryborough

Residential Gross Sales Commission Scott Murdoch Mark Burke John Lynch Graeme Curtis Andrew Brown Greg Phillips Michael Patchell Nyall Greene Paul Miles Paul Sinclair Kathy Teiermanis

First National Barlow McEwan Tribe First National Dawes & Milne First National Finning First National Frank Facey First National Frank Facey First National Frank Facey First National Frank Face, First National Frank Facey First National King & Heath First National Phillips Nicholson First National Phillips Nicholson

Altona Frankston Cranbourne Berwick Berwick Narre Warren Narre Warren Pakenham Bairnsdale Mordialloc Mordialloc

Residential Number of Settled Sales Adam Walker Lyle Massey Sean Scallion

First National Ararat First National Collie & Tierney First National Dawes & Milne

Ararat Mildura Frankston

Residential Number of Exclusive Listings Joe Cimino Trevor Rogers Shane Dawes Todd McKenna Bradley Walkley Chris Howlett Philip Dunn Denise Lynn Graeme Aldersea Scott Holland Craig Abbey Brett Freeman Helen Ashby Brendan McConnell

First National City Residential First National Collie & Tierney First National Dawes & Milne First National Frank Facey First National King & Heath First National King & Heath First National King & Heath First National King & Heath First National King & Heath First National King & Heath First National N.H. Abbey First National Treeby First National Tweed Sutherland McConnell Kerwin First National

Melbourne Mildura Frankston Pakenham Bairnsdale Lakes Entrance Lakes Entrance Lakes Entrance Metung Paynesville Portalington Ringwood Bendigo Kyabram

2010 annual report

Victorian Awards PLATINUM

DIAMOND

Combined Number of Exclusive Listings

Commercial Gross Sales Commission

Andrew Way

First National Garry Nash

Wangaratta

Residential Gross Sales Commission Louise Zhang Russ Williams Peter Watson Debbie Kelly

First National Bill Schlink First National Bill Schlink First National Frank Facey First National King & Heath

Bob Westwood

First National Westwood

Werribee

Commercial Number of Settled Sales Templestowe Templestowe Berwick Bairnsdale

Tom Harrop

First National Tweed Sutherland

Bendigo

Commercial Number of Exclusive Listings Mark Howlett

First National King & Heath

Bairnsdale

Residential Number of Settled Sales Pam Jhonston Di Long Nigel Evans

First National Garry Nash First National Tweed Sutherland Tallon First National

Wangaratta Bendigo Hastings

First National King & Heath First National Phillips Nicholson

Joan Carter

First National King & Heath

Paynesville

Residential Number of Settled Sales

Residential Number of Exclusive Listings Denis Sing Con Nicolis

Residential Gross Sales Commission

Bairnsdale Mordialloc

Frank Barrett Debbie Ravida Andrew Pearce Cameron Tweed Darryn Oâ&#x20AC;&#x2122;Keefe Matt Leonard Grant Connors Rob Westwood Tony Vercher

First National Finning First National Garry Nash First National Tweed Sutherland First National Tweed Sutherland First National Tweed Sutherland First National Tweed Sutherland First National Westwood First National Westwood First National Westwood

Cranbourne Wangaratta Bendigo Bendigo Bendigo Bendigo Werribee Werribee Werribee

Residential Number of Exclusive Listings Andrew Milne Andrew Kerr Alf Tallon

First National Dawes & Milne First National Neil Kerr Tallon First National

Frankston Cobram Hastings

Rural Gross Sales Commission Shane Howard

2010 annual report

First National Finning

Cranbourne

2010 annual report

Western Australia Awards OFFICE AWARDS

Commercial Number of Exclusive Listings

Top 10 Offices

First National Broome Hedland First National

Hedland First National Tully First National First National Mercer Harries First National Margaret River Druitt & Shead First National First National Geraldton First National Busselton First National Ellenbrook First National Mandurah First National Allwest

Port Hedland South Lake Pinjarra Margaret River Doubleview Geraldton Busselton Ellenbrook Mandurah Australind

Combined Number of Settled Sales First National Allwest First National Mercer Harries

Australind Pinjarra

Combined Number of Exclusive Listings First National Mandurah Hedland First National

Mandurah Port Hedland

Combined Net Property Managements Gained First National Mandurah Tully First National

Mandurah South Lake

Broome Port Hedland

First National Ellenbrook Tully First National

Residential Number of Settled Sales First National Allwest First National Mercer Harries

Australind Pinjarra

Residential Number of Exclusive Listings First National Mandurah Tully First National

Mandurah South Lake

Residential Net Property Managements Gained First National Mandurah First National Margaret River

Mandurah Margaret River

Rural Gross Office Commission Donnybrook First National

Donnybrook

Donnybrook First National

Donnybrook

Donnybrook First National Broome Port Hedland

2010 annual report

Donnybrook

Foundation Office of the Year First National Geraldton

Ellenbrook South Lake

Rural Number of Exclusive Listings

Commercial Number of Settled Sales First National Broome Hedland First National

Residential Gross Sales Commission

Rural Number of Settled Sales

Commercial Gross Sales Commission First National Broome Hedland First National

Broome Port Hedland

Geraldton

2010 annual report

Western Australia Awards INDIVIDUAL AWARDS

Commercial Net Property Managements Gained

Top 10 Sales Person

Soulla Semple

Rick Hockey Serge Doumergue Rob Druitt George Correia Soulla Semple Jenny Gauci Ian Wilson Joe Bryant Rod McDougall Jason Cooper

Hedland First National Hedland First National Druitt & Shead First National Tully First National Tully First National First National Heron Johns Tully First National First National Mercer Harries First National Ellenbrook First National Busselton

Port Hedland Port Hedland Doubleview South Lake South Lake Bull Creek South Lake Pinjarra Ellenbrook Busselton

Brad Mercer

First National Mercer Harries Pinjarra

Serge Doumergue

Hedland First National

Port Hedland

Combined Net Property Managements Gained Norma Hebbermann

First National Mandurah

Mandurah

Hedland First National

Port Hedland

Serge Doumergue

Hedland First National

Port Hedland

Commercial Number of Exclusive Listings Serge Doumergue

Hedland First National

Rhonda Smithers

Port Hedland

2010 annual report

Hedland First National

Port Hedland

First National Busselton

Busselton

Residential Net Property Managements Gained First National Mandurah

Mandurah

Rural Gross Office Commission Kingsley Hebiton

First National Giles Jones

Midland

Rural Number of Settled Sales First National Giles Jones

Midland

Rural Number of Exclusive Listings First National Giles Jones

Midland

Salesperson Rookie of the Year Megan Topham

Tully First National

South Lake

Salesperson of the Year Rick Hockey

Port Hedland

Residential Number of Exclusive Listings

Kingsley Hebiton

Commercial Number of Settled Sales

Hedland First National

Residential Number of Settled Sales

Kingsley Hebiton

Commercial Gross Sales Commission Serge Doumergue

Rick Hockey

Norma Hebbermann

Combined Number of Exclusive Listings

South Lake

Residential Gross Sales Commission

Jason Cooper

Combined Number of Settled Sales

Tully First National

Hedland First National

Port Hedland

2010 annual report

Western Australia Awards SILVER

Residential Number of Settled Sales

Combined Gross Sales Commission

Lucille Baker Geoff Lee Wayne Bacich Toni Collins Megan Topham

Ifor Northcote

First National Geraldton

Geraldton

Residential Gross Sales Commission Frances Grljusich John LaMacchia Tom Grljvsich Graham Smith Andrew Pekin Gary Pittard Trish Marsh Allan Griffiths Brian Oâ&#x20AC;&#x2122;Rourke Kimm Hopewell Michelle McCully Claire Hughes Dawn Harrison-Reeve Kerry Hood Greg Jones Andrew Maxwell Nikki Ellis Shane Patience

Davies First National Davies First National Davies First National Druitt & Shead First National Druitt & Shead First National Druitt & Shead First National First National Allwest First National Broome First National Broome First National Broome First National Broome First National Ellenbrook First National Ellenbrook First National Geraldton First National Heron Johns First National Karratha First National Mandurah First National Patience

Spearwood Spearwood Spearwood Doubleview Doubleview Doubleview Australind Broome Broome Broome Broome Ellenbrook Ellenbrook Geraldton Bull Creek Karratha Mandurah Joondalup

2010 annual report

First National Allwest First National Geraldton First National Giles Jones First National Mercer Harries Tully First National

Australind Geraldton Midland Pinjarra South Lake

Residential Number of Exclusive Listings Byron Forster Catherine Branson Paul Baxendale Stephen Nagle Darrell Bayliss Mary Cooke Roger Smith Tracy Roberts Lydia Shehan Sally Eathorne Peter Robinson Barry Granville Maureen Fowler Vicki Genge

First National Allwest First National Busselton First National Busselton First National Capital First National Geraldton First National Giles Jones First National Giles Jones First National Kalgoorlie First National Kalgoorlie First National Mandurah First National Mandurah First National Margaret River First National Margaret River First National Margaret River

Australind Busselton Busselton Alexander Heights Geraldton Midland Midland Kalgoorlie Kalgoorlie Mandurah Mandurah Margaret River Margaret River Margaret River

2010 annual report

Western Australia Awards GOLD

PLATINUM

Combined Gross Sales Commission

Residential Gross Sales Commission

Colin Baker

First National Karratha

Karratha

Jenny Gauci Joe Bryant Ian Wilson

Karratha Mandurah Margaret River Busselton Port Hedland Port Hedland

Residential Number of Settled Sales

Residential Gross Sales Commission George Jurgowiak John Gardner Craig Bamford Boyd Reilly Wendy Lewis Nicholas Dissanayake

First National Karratha First National Mandurah First National Margaret River First National Busselton Hedland First National Hedland First National

Brad Mercer

First National Heron Johns Bull Creek First National Mercer Harries Pinjarra Tully First National South Lake

First National Mercer Harries Pinjarra

Residential Number of Exclusive Listings Rob Druitt George Correia

Druitt & Shead First National Tully First National

Doubleview South Lake

Residential Number of Exclusive Listings Rod McDougall Ted Pankhurst

First National Ellenbrook First National Mandurah

Ellenbrook Mandurah

DIAMOND Commercial Number of Exclusive Listings Serge Doumergue

Hedland First National

Port Hedland

Residential Gross Sales Commission Rick Hockey

Hedland First National

Port Hedland

Residential Number of Exclusive Listings Jason Cooper Norm Sharp Soulla Semple

2010 annual report

First National Busselton First National Kalgoorlie Tully First National

Busselton Kalgoorlie South Lake

2010 annual report

Service Recognition 25 Years Plus

First National Real Estate Ross Patten Ryde

Ross Patten

Ryde

Anthony Trees First National

Tony Jasprizza

Eastwood

First National Real Estate Shultz\ Taree

Mal Shultz

Taree

Avery First National

Paul Avery

Toronto

First National Real Estate Spencer & Servi

David Servi

Surry Hills

Charles L. King & Co First National

Gary Wood

Echuca

First National Real Estate Tweed Sutherland

Craig Tweed

Bendigo

Colin Chapman First National

David Chapman

Newcastle

First National Real Estate Wal Murray & Co

Peter Brown

Lismore

Copas Newnham First National

Doug Trenham

Toowoomba

First National Real Estate Wal Murray & Co

Peter Brown

Ballina

Croll First National

Colin Croll

Neutral Bay

Garry Nash First National

Garry Nash

Wangaratta

Druitt & Shead First National

Rob Druitt

Doubleview

Garry Neave First National (Kings Langley) Pty Ltd

George Alexandrou

Kings Langley

First National Real Estate Action Realty Ipswich

Garth Llewellyn

Ipswich

Garry White First National

Garry White

Glebe

First National Real Estate Armidale

Brian Thomas

Armidale

Holgate First National Real Estate

Tim Holgate

Lane Cove

First National Real Estate Barlow McEwan Tribe

Scott Murdoch

Altona

John Canavan First National

John Canavan

Mansfield

First National Real Estate Burnie

Deanne Lamprey

Burnie

John Martin First National

Colin & John Martin

Salisbury

First National Real Estate Collie & Tierney

Steve Garsed

Mildura

Mark A Carter First National

Mark Carter

Ardrossan

First National Real Estate Finning

John Tucker

Cranbourne

Neil Kerr First National

Neil Kerr

Cobram

First National Real Estate Frank Facey

Ross Neilson

Narre Warren

Stanton & Taylor (Penrith) PtyLtd

Greg Taylor

Penrith

First National Real Estate Geraldton

Andrew Short

Geraldton

Warren First National

John Millane

Bankstown

First National Real Estate Giles Jones

Cambell Giles

Midland

First National Real Estate Hall & Partners

Michael Hall

Dandenong

First National Real Estate Heron Johns

Jenny Gauci

Bull Creek

20 Years Plus

First National Real Estate King & Heath

Joan Carter

Paynesville

Atherton First National

Grant McAuliffe

Atherton

First National Real Estate King & Heath

Chris Howlett

Lakes Entrance

Burridge First National

Glenda Burridge

Drummoyne

First National Real Estate King & Heath

John Miles

Metung

Bushby First National

Phillip Bushby

Launceston

First National Real Estate King & Heath

Chris Martin

Bairnsdale

Dick Payne First National

Dick Payne

Gerringong

First National Real Estate L.J. Whorlow

Les Whorlow

Sunbury

First National Real Estate Bailey & Gough

Derek Morgan

Grafton

First National Real Estate Maurice McNamara & Co Danny McNamara

Numurkah

First National Real Estate Burton Groves

Russell Burton

Tea Tree Gully

First National Real Estate Max Bailey

Scott Bailey

Singleton

First National Real Estate Cassidy

Melinda Cassidy

Castlemaine

First National Real Estate McColms

Heather Galley

Bundaberg

First National Real Estate David Haggarty

David Haggarty

Maitland

First National Real Estate N.H. Abbey

Craig Abbey

Portarlington

First National Real Estate G.L. Jackson

Tony Lilja

Ettalong Beach

First National Real Estate Nolans

Matthew Nolan

Burwood

First National Real Estate Homeway (Castle Hill)

Bill Austin

Castle Hill

First National Real Estate O'Meara Kennedy

Danielle Kennedy

Yarrawonga

First National Real Estate L.J. Whorlow

Gary Burge

Riddells Creek

First National Real Estate Rod Jones

Greg Duce

North Narrabeen

First National Real Estate Maryborough

Craig Bell

Maryborough

2010 annual report

Service Recognition First National Real Estate McGregor

Chris McGregor

Moonah

First National Real Estate Broome

Allan Griffiths

Broome

First National Real Estate O'Donoghues

Simon O'Donoghue

Hawthorn East

First National Real Estate Busselton

Tony Copeland

Busselton

First National Real Estate Phillips Nicholson

Con Nicolis

Mordialloc

First National Real Estate Cec Mann & Co.

Scott Mann

Stanthorpe

First National Real Estate Treeby

Timothy Treeby

Ringwood

First National Real Estate Coastwide

Denis Smith

Kanwal

First National Real Estate Wal Murray & Co

Peter Brown

Alstonville

First National Real Estate Coogee

James Giltinan

Coogee

Gerry Smith First National

Gerry Smith

Horsham

First National Real Estate David Kay

Michael Vass

Belmore

Harris Tripp First National

Grayden King

Summer Hill

First National Real Estate Dural

Pauline O'Neill

Dural

Hollett & Lawrance

Steve Hill

Northam

First National Real Estate Elliott Shiner

Angela Elliott

Mount Druitt

Innisfail First National

Ian Lewis

Innisfail

First National Real Estate Framptons

Andrew Doyle

Alice Springs

J.A. Cain First National

Bryan Cain

Glen Iris

First National Real Estate Frank Facey

Peter Watson

Berwick

Mackintosh First National

Andrew Mackintosh

Camberwell

First National Real Estate Gosford

Geoff Tilden

Gosford

Peter Calliss First National

Peter Calliss

Whyalla

First National Real Estate Hall & Partners

Adrian Hall

Mulgrave

Savins First National Real Estate

Ian Savins

Casino

First National Real Estate Hall & Partners

Gary Andrews

Endeavour Hills

Somerville First National

Andrew Birchill

Ashfield

First National Real Estate Kalgoorlie

Gavin Gilmore

Kalgoorlie

Southcoast First National

Blair Hodges

Inverloch

First National Real Estate Kelmscott

Greg Devereaux

Kelmscott

Stacey First National Real Estate

Kevin Stacey

Mona Vale

First National Real Estate Kosciusko

Michael Henley

Jindabyne

Tallon First National

Alf Tallon

Hastings

First National Real Estate Nerang

Michael Gray

Nerang

First National Real Estate Nicholson

Wayne Nicholson

Kirwan, Townsville

First National Real Estate Nowra

Anthony Rizzuto

Nowra

First National Real Estate Pottsville Beach

Ian Charlton

Pottsville Beach

15 Years Plus

Byron Bay First National Real Estate

Chris Hanley

Byron Bay

First National Real Estate Shailer Park

Jim Algie

Loganholme

Chansis First National Real Estate

Alex Chan

Parramatta

First National Real Estate Simon Mandile

Dominic Mandile

Arncliffe

Childers First National

Philip Dowling

Childers

First National Real Estate Sloss & Co

George Sloss

Goondiwindi

Davies First National Real Estate

Jim Davies

Spearwood

First National Real Estate Springwood

Don Wardlaw

Springwood

Edenhope First National

Kevin Forster

Edenhope

First National Real Estate Walsh & Sullivan

Phil Holloway

Baulkham Hills

Edward Higgens, Parkinson First National

Anthony McTaggart

Muswellbrook

First National Real Estate Yamba

David Lovell

Yamba

First National Real Estate Albany Creek

Des McKeever

Albany Creek

Jim Pallant First National

Jim Pallant

Port Lincoln

First National Real Estate Alexander's

Barry Alexander

Bright

Naracoorte First National

Brian Edwards

Naracoorte

First National Real Estate Ballarat CBD

John Quick

Ballarat

Neil Ottoson First National Real Estate

Neil Ottoson

Robe

First National Real Estate Barlow McEwan Tribe

Angus Scott-Walker

Williamstown

O'Brien Bartlett First National

First National Real Estate Batemans Bay

David Hayes-Williams Batemans Bay

Tim O'Brien & Geoff Bartlett

Mudgee

First National Real Estate Bondi Junction

Caroline Flynn

Peter Ravese

Flinders Park

2010 annual report

Bondi Junction

Peter Ravese First National

2010 annual report

Service Recognition Seymour First National Real Estate

Chris Bender

Seymour

First National Real Estate Marrickville

Spiro Deligiannis

Marrickville

Southcoast First National

Blair Hodges

Venus Bay

First National Real Estate Meers & Shelton

Liz Shelton

Tamworth

Speechley First National Real Estate

Brian Speechley

South Windsor

First National Real Estate Metro

George Koukides

South Brisbane

Surfers Paradise First National

Bob Rollington

Surfers Paradise

First National Real Estate Mosman

Rod Marr

Mosman

Tully First National Real Estate

Krys Tully

South Lake

First National Real Estate North Sydney

Mark Smith

North Sydney

Webbers First National

Rob Webber

Caloundra

First National Real Estate Oberon

Darrin McFawn

Oberon

First National Real Estate Orrego

Luis Orrego

Fairfield

First National Real Estate Palm Beach

David Hamilton

Palm Beach

First National Real Estate Patience

Shane Patience

Joondalup

10 Years Plus

Bordertown First National Real Estate

Malcolm Hautop

Bordertown

First National Real Estate Pope Nitschke

David Nitschke

Mt. Barker

Bribie Island First National Real Estate

Lyn Petrohilos

Bribie Island

First National Real Estate Rochedale

Kevin & Bev Healan

Rochedale South

Capital First National Real Estate

David Whittem

O'Connor

First National Real Estate Runcorn

Trevor Pick

Runcorn

Everton Park First National

Ray Brady & Pauline Downie

Everton Park

First National Real Estate Sarina

Russell Pollock

Sarina

First National Real Estate Allwest

Jeremy Bolwell

Australind

First National Real Estate Scone

Stephen Bell

Scone

First National Real Estate Berry

Bradley Dudgeon

Berry

First National Real Estate The Pines

David Hamilton

Elanora

First National Real Estate Biloela

Ross Munroe

Biloela

First National Real Estate Toowong

Tony Lucas

Toowong

First National Real Estate Centrepoint

Lucas Wilson

Mermaid Waters

First National Real Estate Westwood

Bob Westwood

Werribee

First National Real Estate Chevron

Melissa Spencer

Chevron Island

First National Real Estate Wyong

Mark Simpson

Wyong

First National Real Estate Clark

Peter Clark

Warragul

Graham Cannon First National Real Estate

Graham Cannon

Kippa-Ring

First National Real Estate Dawes & Milne

Shane Dawes

Frankston

Karratha First National

Paul Brady

Karratha

First National Real Estate Daystar

Franck Vigouroux

Padstow

Magnetic Island First National

Ian Ivers

Magnetic Island

First National Real Estate Deloraine

Brian Claridge

Deloraine

Marschall First National

Bill Marschall

Waikerie

First National Real Estate Ferny Hills

Brad McHugh

Ferny Hills

Mid Mountains First National

Gary Brown

Lawson

First National Real Estate Gunnedah

Michael Brady

Gunnedah

Regents Park First National

Jan O'Donnell

Regents Park

First National Real Estate Hawks Nest

Mick Rumble

Hawks Nest

Schrags Bribie Island First National

Lyn Petrohilos

Bribie Island

First National Real Estate Hervey Bay

Graeme Napier

Hervey Bay

Southcoast First National

Tony Quinlan

Wonthaggi

First National Real Estate Kennedy

Lyn Kennedy

Pacific Paradise

Swansea First National

Vikki Auberson

Swansea

First National Real Estate Kimberley

Sarah Norcliffe

Kununurra

Torquay First National

Hank Moerenhout

Torquay

First National Real Estate Kingscliff

Ian Charlton

Kingscliff

First National Real Estate Lewis Prior

Brett Lewis

Warradale

First National Real Estate Maroochydore

Rod McLean

Maroochydore

2010 annual report

Service Recognition 5 Years Plus

First National Real Estate Latrobe

Laurie Eddy

Traralgon

Anderson First National Real Estate

Brian Anderson

Parkes

First National Real Estate Mandurah

Ted Pankhurst

Mandurah

Augusta First National Real Estate

Kelly Donaldson

Augusta

First National Real Estate Mark Gunther

Mark Gunther

Healesville

Bowman & Graham First National Real Estate

Maxine Bowman

Griffith

First National Real Estate McColms

Heather Galley

Baffle Creek

Capital First National

Glenda Dann

Alexander Heights

First National Real Estate Mercer Harries

Brett Mercer

Pinjarra

Carey First National Real Estate

Michael Carey

Lara

First National Real Estate Mission Beach

Di Wagner

Mission Beach

Chinchilla First National

Bruce Phillip Booth

Chinchilla

First National Real Estate Murray Bridge

Sylvia Presepio

Murray Bridge

Dalby First National

Steve Balmer

Dalby

First National Real Estate Oxley

Geoff Hawker

Oxley

David Steel First National

David Steel

Cobden

First National Real Estate Palmwoods

Malcolm Brown

Palmwoods

Donnybrook First National Real Estate

Raemer Haygarth

Donnybrook

First National Real Estate Port Macquarie

Belinda Fischer

Port Macquarie

First National Real Estate Alford & Duff

Stephen Alford

Tenterfield

First National Real Estate Ranges

Rik Rushton

Belgrave

First National Real Estate Ararat

Richard McCutcheon Ararat

First National Real Estate Ray Hooper

Ray Hooper

Rockhampton

First National Real Estate Bayside

Peter McDonald

Wellington Point

First National Real Estate Real Equity

Anthony Prestia

Chipping Norton

First National Real Estate Beerwah

Denise Pinwill

Beerwah

First National Real Estate Reliance

Sachin Arora

Hampton Park

First National Real Estate Bloomfield

Michael Baxter

Ulverstone

First National Real Estate River Estates

Wayne Chadwick

Mannum

First National Real Estate Broken Hill

Zeta Bennett

Broken Hill

First National Real Estate Settlement

Craig Dixon

Lake Cathie

First National Real Estate Callala

Joanne Muller

Callala Bay

First National Real Estate Shoalhaven Heads

Simon Rudd

Shoalhaven Heads

First National Real Estate Clark

Peter Clark

Drouin

First National Real Estate Southport

Mark Parsons

Southport

First National Real Estate Collingwood Park

Neil Coupland

Collingwood Park

First National Real Estate Springfield

Neil Coupland

Springfield

First National Real Estate Culburra

Brian Muller

Culburra

First National Real Estate Taylor

Graeme Taylor

Newtown

First National Real Estate Domain

Ali Yagmur

Unanderra

First National Real Estate The Entrance

Phil Martin

The Entrance

First National Real Estate Dot Fechner

Dot Fechner

Gracemere

First National Real Estate Total Realty

Greg Lambert

Crows Nest

First National Real Estate Eastside

Tony Ugrinic

Carina

First National Real Estate Waters & Carpenter

Ayhan Emeli

Auburn

First National Real Estate Ellenbrook

Lynda Briggs

Ellenbrook

First National Real Estate Waverley City

Thomas Som

Glen Waverley

First National Real Estate Evans Head

David Mason

Evans Head

Forster-Tuncurry First National Real Estate

Aaron Temple

Tuncurry

First National Real Estate Frank Facey

Todd McKenna

Pakenham

Goulburn First National Real Estate

Barry McEntee

Goulburn

First National Real Estate Gateway

Ron Pearson

Drysdale

Gray's First National Real Estate

Barbara Tabone

Berkeley Vale

First National Real Estate Gerard Smith

Gerard Smith

Picton

Hedland First National

Morag Lowe

Port Hedland

First National Real Estate Greenacre

Fred Hadid

Greenacre

Hilton Parkes First National

Michael Talarico

Plumpton

First National Real Estate James Partners

Christopher Robson

Blackwood

Keith First National

Malcolm Hautop

Keith

First National Real Estate Lakeshores

Mark Millington

Mannering Park

Keith Bell & Son First National

Angus Patterson

Quirindi

2010 annual report

Service Recognition Macleay Island First National

Glen Graham

Macleay Island

Chambers & Frewin First National

Gordon Williams

Hornsby

Margaret River Real Estate First National

Kelly Donaldson

Margaret River

Cremorne First National

Andrew Thomas

Cremorne

McConnell Kerwin First National

Brendan McConnell & Stephen Kerwin

Dickies First National

Adam Dickie

Sandgate

Kyabram

Emu Park First National

Jason Hooper

Emu Park

Moss Vale First National

Marc Avery

Moss Vale

First National Commercial Gold Coast

Jamie Bourke

Bundall

Mudgeeraba First National

Murray Duthie

Mudgeeraba

First National Commercial South Yarra

Andrew Mackintosh

South Yarra

Neil Kerr First National

Neil Kerr

Tocumwal

First National Real Estate Barossa

Stephen Wilson

Rosebud

Vaughn Robert Pairman

Nuriootpa

Norris First National Northside First National

Ken Scrogings

Nundah

First National Real Estate Barrett

Peter Barrett

Moonta

Peter Lawton First National

Peter Lawton

Bowen

First National Real Estate Bathurst

Victor Schembri

Bathurst

Petersen's First National

Milne Haber

Gympie

First National Real Estate Bay City

Ian Dart

Grovedale

Pyrmont First National

Con Grigoriadis

Pyrmont

First National Real Estate Bill Schlink

Bill Schlink

Templestowe

River City First National

Gary Galbraith

Morningside

First National Real Estate Blacktown

Trevor Coutinho

Blacktown

Robyn Willis First National Real Estate

Robyn Willis

Glen Innes

First National Real Estate Borchard Partners

Ian Borchard

Wallaroo

Sellect Realty First National

Michale Egiziano

Kellyville

First National Real Estate Braidwood

Denise McMurtrie

Braidwood

Slaney & Co First National

Henry Slaney

Charters Towers

First National Real Estate Broadbeach

Pamela Bayles

Broadbeach

Taylor's First National

Paul Taylor

Para Hills

First National Real Estate Burleigh

Dale Harris

Burleigh Waters

Wes Russell First National

Wes Russell

Wagga Wagga

First National Real Estate Carlingford

Anthony Drivas

Carlingford

Williams Machin First National

John Rowland

Orange

First National Real Estate Choice

Dimitri Kentrosis

Blackburn

Williams Machin First National

Jim Maher

Blayney

First National Real Estate Cimino

Joe Cimino

Noble Park

Williams Machin First National

John Rowland

Molong

First National Real Estate City Residential

Joe Cimino

Melbourne

Woodgate Beach First National Real Estate

Michelle Cocking

Woodgate

First National Real Estate City

Andrew Cocks

The Rocks, Sydney

First National Real Estate Clayton

Tom Ngo

Clayton

First National Real Estate Coastal

Darren Lockwood

Minyama

First National Real Estate Coastside

Maria Field

Dapto

Current

Adam First National

Neil Adam

Castle Cove

First National Real Estate Coastside

Maria Field

Shellharbour

Auddino First National

George Auddino

Korumburra

First National Real Estate Copley

Gail Copley

Normanville

Brad Hollingsworth First National

Bradley Ronald Hollingsworth

Chelsea

First National Real Estate Cowra

Belinda Kilby

Cowra

First National Real Estate Craig Mann

Craig Mann

Somerville

Cairns South First National

Jeannie Maree Christie

Edmonton

First National Real Estate Dee Why

Marco Caputo

Dee Why

Carolans First National

Peter Wrigley

Nambour

First National Real Estate Direct

Abdul Saraya

Glenroy

First National Real Estate Epping Central

Allison Mifsud

Epping

2010 annual report

Service Recognition

100

First National Real Estate Erwin

Phillip Liu

Vermont South

First National Real Estate North Ryde

Armine Torosian

North Ryde

First National Real Estate Erwin

Phillip Liu

Vermont

First National Real Estate O'Connor

Sean O'Connor

Wollongong

First National Real Estate Five Dock

Tony Lorenzo

Five Dock

First National Real Estate O'Donoghues

Jeremy O'Donoghue

Larrakeyah

First National Real Estate FOB

Ian Baker

Sale

First National Real Estate Pacific

Steven Crooks

Avalon

First National Real Estate Gladesville

George Agostino & Robert Bagala

First National Real Estate Paradise Point

Jamie Bourke

Paradise Point

Gladesville

First National Real Estate Peoples' Choice

Robert Stell

Gawler

First National Real Estate Gladstone

Paul Markwell

Gladstone

First National Real Estate Pope Nitschke

Darren Pope

Nairne

First National Real Estate Glenmore Park

Sharon Mudiman

Glenmore Park

First National Real Estate Pope Nitschke

David Nitschke

Strathalbyn

First National Real Estate Gloucester

Kim Wiesner

Gloucester

First National Real Estate Pope Nitschke

David Nitschke

Woodside

First National Real Estate Gungahlin

Paul O'Donnell

Gungahlin

First National Real Estate Prom Country

Allen Bartlett

Meeniyan

First National Real Estate Hills Direct

John Hesse

Stanhope Gardens

First National Real Estate Prom Country

Allen Bartlett

Mirboo North

First National Real Estate Home Central

Lynette Allison

Hamilton

First National Real Estate Redcliffe

Jock Burns

Redcliffe

First National Real Estate Inverell

Robyn Fox

Inverell

First National Real Estate Reliance

Sachin Arora

Lynbrook

First National Real Estate Jervis Bay

Peter Robinson

Huskisson

First National Real Estate Riggall

John Riggall

Prospect

First National Real Estate Jimboomba

Murray O'Brien

Jimboomba

First National Real Estate Robina

Grant Kirkbeck

Robina

First National Real Estate JM Chase

Jee Chin

Forest Hill

First National Real Estate Rowville

Vincent Haupt

Rowville

First National Real Estate Keatley

Dale Keatley

Mount Gambier

First National Real Estate Ryan

Jason Stevens

Coorparoo

First National Real Estate Kew

Jason Bignell

Kew

First National Real Estate Rydalmere

Tom Chan

Rydalmere

First National Real Estate Lakeshores

Mark Millington

Summerland Point

First National Real Estate Sanders

Graeme Sanders

Belmont

First National Real Estate Leopold

Greg McDonald

Leopold

First National Real Estate Schinellas

Dearna Schinella

Somerton Park

First National Real Estate Lindellas

Dennis Dellaportas

Box Hill

First National Real Estate Shire

Luke Mandile

Caringbah

First National Real Estate Manly

Ben Daniel

Manly

First National Real Estate Springvale

LanThi Minh Nguyen

Springvale

First National Real Estate Maryborough

Karen Maxwell (Gilchrist)

Maryborough

First National Real Estate Stevenson Ferris

Don Stevenson

Scoresby

First National Real Estate McDonald & Co

Greg McDonald

Geelong

First National Real Estate Strathfield

Kylie Kwon

Strathfield

First National Real Estate Merrylands

Sameh Bastawrous

Merrylands

First National Real Estate Taylors Lakes

Dennis Messinis

Taylors Lakes

First National Real Estate Michelmore Ollwitz

Jason Michelmore

Willunga

First National Real Estate Tweed City

Paul Charlton

Tweed Heads South

First National Real Estate Michelmore Ollwitz

Jason Michelmore

McLaren Vale

First National Real Estate Ulladulla

Darren Sparks

Ulladulla

First National Real Estate Mooloolaba

Paul Angell

Mooloolaba

First National Real Estate Umina Beach

Mario Tassone

Umina Beach

First National Real Estate Nelson Bay

Richard Mirosevich

Nelson Bay

First National Real Estate Upper Coomera

Glenn Batten

Upper Coomera

First National Real Estate Newtown

Julia Fanos

Newtown

First National Real Estate Walsh & Sullivan

Julie Holloway

Northmead

First National Real Estate North Haven

Stewart O'Brien

North Haven

First National Real Estate Walsh & Sullivan

Philip Holloway

Winston Hills

2010 annual report

101

Service Recognition

102

Kaye Heath Memorial Award Named in memory of founding member Chas Heath’s wife, the Kaye Heath Award represents First National Real Estate’s highest honour. It is presented to members of the network who are judged as having contributed above and beyond in their service to First National Real Estate.

First National Real Estate Warrnambool

David Steel

Warrnambool

First National Real Estate Werrington County

Gerry Aarts

Werrington County

First National Real Estate West Ryde

Nicholas Matulic

West Ryde

First National Real Estate Western Seaside

Malcom Davidson

Grange

Kaye Heath Award Winners

First National Real Estate Westpoint

Eugene Sanasi

Horsley Park

Anne Hecimovic

Vic

1996

Keith Sutherland

Vic

2005

First National Real Estate Whitsunday Coast

Paul Wellard

Cannonvale

Sam Pennisi

Vic

1997

Frank Tierney

Vic

2006

First National Real Estate Willoughby

Domenic Bonavita

Willoughby

Graham Newnham

Qld

1998

Paul Gravolin

Qld

2006

First National Real Estate Wodonga

Doug Sanderson

Wodonga

Simon O’Donoghue

Vic

1999

Lyn Emmerson

Vic

2007

Highlands First National

David Jones

Mittagong

Doug Stalker

NSW

2000

Wayne Nicholson

Qld

2007

Mareeba First National Real Estate

Selena Carabot

Mareeba

Kay Pearson

Qld

2001

Gary Smith

2008

McCurran & Co First National

Keith Richardson

Charleville

Wayne Shultz

NSW

2002

Mike Macqueen

NSW

2009

Miles First National

Bruce Booth

Miles

Brett Harrod

NSW

2003

Andrew Short

2010

Moruya First National

Colin Wade

Moruya

Don Smith

NSW

2004

Ormeau First National

Leda Brokas

Ormeau

Phillip Island First National

Christine Thorne

Cowes

Pingiaro Partners First National

David Pingiaro

Mornington

Port Augusta First National

Michael Rowbottom

Port Augusta

Tamborine Mountain First National

Kate Wallis

Mount Tamborine

Watkins & Company First National Real Estate

Brad Neven

Roma

Yass First National

Bernard Johnson

Yass

2010 annual report

National Chairman Bill Wood

Vic

1982-1983

Simon O’Donoghue

Vic

1994-1996

Noel Allan

Vic

1983-1984

Pauline Rooney

1996-1997

Chas Heath

VIC

1984-1985

Wayne Nicholson

Qld

1997-1999

Colin Chapman

NSW

1985-1987

Brett Harrod

NSW

1999-2002

Viv Barlow

Tas

1987-1988

Frank Tierney

Vic

2002-2005

Sam Pennisi

Vic

1988-1990

Rory Trotter

2005-2007

Geoff Eales

Qld

1990-1991

Mike Macqueen

NSW

2007-2009

Michael Forsyth

NSW

1991-1993

David Hamilton

Qld

2009-

Graham Newnham

Qld

1993-1994

2010 annual report

103

Regional Councils

Advocates

Members serving members

Advocates South Australia & Northern Territory

New South Wales Mark Millington Angus Patterson Julia Holloway Matthew Nolan David Lovell Tim Oâ&#x20AC;&#x2122;Halloran Luke Mandile Liz Shelton

Mannering Park (C) Scone (VC) Northmead Burwood Yamba North Sydney Caringbah Tamworth

Queensland David Hamilton Michael Gray Philip Dowling Bev Healan Paul Charlton Doug Trenham

Palm Beach (C) Nerang (VC) Childers Rochedale South Tweed Heads South Toowoomba

104

Tea Tree Gully (C) Mt. Barker (VC) Mannum Bordertown McLaren Vale Alice Springs

Western Australia Cambell Giles Andrew Short Lynda Briggs Greg Devereaux Kelly Donaldson Jeremy Bowell

Midland (C) Geraldton (VC) Ellenbrook Kelmscott Augusta Australind

First National Rod Jones, Dee Why, NSW

Fred Neal

Myrtleford First National, Myrtleford, Vic

Graham Newnham

Copas Newnham First National, Toowoomba, Qld

Keith Sutherland

First National Tweed Sutherland, Bendigo, Vic

Frank Tierney

First National Collie & Tierney, Mildura, Vic

Inductees David Haggarty

First National David Haggarty, Maitland, NSW

Phil Prior

First National Lewis Prior, Warradale, SA

Col Webber

First National Webbers, Caloundra, Qld

Tasmania Deanne Lamprey John McGregor

Victoria Garry Nash Bryan Cain Peter Clark Damien Murphy Dennis Dellaportas John Tucker

Russell Burton David Nitschke Wayne Chadwick Malcolm Hautop Jason Michelmore David Forrest

Rod Jones

Burnie (C) Moonah

Wangaratta (C) Glen Iris (VC) Warragul Mordialloc Box Hill Cranbourne

2010 annual report

105

New Members New South Wales

Queensland

Maryborough First National Real Estate Blacktown Blacktown

First National Real Estate Epping Central Epping

First National Real Estate Manly Manly

First National Real Estate Ryan Coorparoo

First National Real Estate Gladstone Gladstone

First National Real Estate Maryborough Maryborough

Redcliffe First National Real Estate Nelson Bay Nelson Bay

First National Real Estate Rydalmere Rydalmere

First National Real Estate Strathfield Strathfield

First National Real Estate Mooloolaba Mooloolaba

First National Real Estate Redcliffe Redcliffe

First National Real Estate Upper Coomera Upper Coomera

First National Real Estate Willoughby Willoughby

106

2010 annual report

107

New Members Victoria

South Australia

Sanders First National Real Estate Sanders Belmont

Bay City First National Real Estate Bay City Grovedale

Schinellas First National Real Estate JM Chase Forest Hill

First National Real Estate McDonald Geelong

First National Real Estate Borchard Partners Wallaroo

Leopold First National Real Estate Leopold Leopold

New South Wales First National Real Estate Prom Country Mirboo North

First National Real Estate Berkeley Vale Berkeley Vale First National Real Estate Taylors Lakes Taylors Lakes

First National Real Estate Springvale Springvale

Warrnambool First National Real Estate Erwin Vermont

108

First National Real Estate Schinellas Somerton Park

Under New Management

Berkeley Vale

First National Real Estate Rowville Rowville

First National Real Estate Copley Normanville

First National Real Estate Erwin Vermont South

2010 annual report

First National Real Estate Warrnambool Warrnambool

Queensland

Gloucester First National Real Estate Gloucester Gloucester

Tasmania

Centrepoint First National Real Estate Centrepoint Mermaid Waters

First National Real Estate Bloomfield Ulverstone

2010 annual report

109

New Members New First National Commercial Members New South Wales

Bailey & Gough First National Real Estate Bailey & Gough Grafton

Dural First National Real Estate Dural Dural

Shultz \ Taree First National Real Estate Shultz \ Taree Taree

Tasmania

Western Australia

First National Real Estate Bloomfield Ulverstone

First National Real Estate Geraldton Geraldton

Shire First National Real Estate Shire Caringbah

Yamba First National Real Estate Tweed City Tweed Heads South

First National Real Estate Yamba Yamba

Victoria

Treeby First National Real Estate Treeby Ringwood

110

First National Real Estate Tweed Sutherland Bendigo

2010 annual report

111

Corporate Details National Office

South Australia / Northern Territory

89 Hoddle Street Richmond VIC 3121 Phone: 1800 032 332

Phone: 1800 032 332

Tasmania Australian Capital Territory

Phone: 1800 032 332

Victoria

New South Wales Suite 1, Ground Level, Airport Central 241 Oâ&#x20AC;&#x2122;Riordan St Mascot NSW 2020 Phone: 1800 032 332

Phone: 1800 032 332

Western Australia Phone: 1800 032 332

Queensland Phone 1800 032 332

Auditors / Accountants

Solicitors

WHK Horwath Level 17, 181 William Street Melbourne VIC 3000

Redvers Read Commercial Lawyers 1 Cato Street Hawthorn East VIC 3123

Financial Institution Westpac Corporate & Business Services Central Melbourne Region 12th Floor, 385 Bourke Street Melbourne VIC 3000

112

2010 annual report

13 16 66

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