Fidelity Company Profile by psenatori

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Account Intelligence Report

Fidelity Investments (FMR LLC.) Fidelity Investments Institutional Retirement Group Fidelity Personal Investments & Brokerage Group Fidelity Investments Institutional Services Company, Fidelity Brokerage Services Japan Fidelity Management & Research Fidelity Corporate Systems and Services Fidelity Capital Fidelity Ventures

Content

Overview

Company Overview Recent Management Changes Business Facts Business and Operating Structure Key Financials Competitive Landscape

Business Drivers

Economic Product Innovations Emerging Client Demands Fraud and Security Threats Globalization Changing Demographics Technology Advances

Business Health

Strengths Weaknesses Opportunities Threats

IT Opportunities

New and Emerging IT Opportunities

Influencers & Decision Makers

Executive Leadership Business Line Management Senior Technology Management

Other Functional IT Staff (with LinkedIn Contacts) Updated: February 14, 2008

The Account Intelligence Report is the confidential and proprietary material of Actuate; the information contained herein is for Actuateâ&#x20AC;&#x2122;s internal use only.

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Account Intelligence: Fidelity

Business Overview FMR LLC, the financial services conglomerate, better known as Fidelity Investments, is one of the world's largest mutual fund firms. Serving more than 23 million individual and institutional clients, Fidelity manages more than 300 funds and has more than $1.5 trillion of assets under management. It also operates a leading online discount brokerage and has more than 100 investor centers in the US and Canada, as well as locations in Europe and Asia. To put $1.5 trillion in perspective, that amount is pretty close to the total deposits with Bank of American and Citigroup, two of the largest nationwide banks.

Background

Fidelity's non-fund offerings include life insurance, trust services, securities clearing, and retirement services. It is one of the largest administrators of 401(k) plans, and the firm continues to grow this segment, which includes other services related to benefits outsourcing. The company had been steered away from providing direct investment advice to plan participants, but customer pressure to provide some advisory services, the company teamed with Financial Engines to provide lightadvisory services to Fidelity's customers. FMR has private equity investments in telecommunications firm COLT Telecom Group and transportation company BostonCoach, among others. Like many institutional investors, Fidelity uses its clout to sway the boards of companies in which it has significant holdings. In 2007 the company's Fidelity Equity Partners arm launched a $500 million buyout fund that targets middle-market firms involved in media, software, health care, and service industries in North America and Europe. FMR also holds about a 15% stake in venerable British investment bank Lazard, which it acquired in 2005. Business Facts

Tagline and Mission/Vision

Revenue .................................... $12.87B Net Income ................................. $1.18B Funds ............................................... 436 Managed Assets ...................... $1,596B Customers .............................. 24 million Investor Centers ............................. 122 Call Volume ....................... 260,000/day Employees.................................. 46,400 IT Staff......................................... 12,000 CEO ......................... Edward Johnson III HQ ....................................... Boston, MA FY .......................................... December

Tagline: “Smart Move”

Facts and Vision

Vision: Through every action, we endeavor to help our customers invest their money to achieve their financial objectives. Elevator Pitch: Fidelity’s culture is to build on our existing strengths as we explore future opportunities, to balance tradition with new thinking. By so doing, we are able to provide the services that will help our customers better achieve their financial goals.

Fidelity Investments named Marvin Adams, chief information officer at Citigroup, as president of Fidelity Shared Services (approx. 12,000 employees). Adam’s org is comprised of: • Fidelity Technology Group oversees internal and customer-facing technology by developing and maintaining an array of customer and client Web sites, managing the technology infrastructure and supporting firm-wide applications.

Fidelity Technology Group (Steven E. Elterich)

• Fidelity Enterprise Operations comprises Fidelity Pricing & Cash Management Services, Enterprise Processing Services, Fidelity Supply Management, FMR India, India Shared Services and Business Solutions and Support.

Fidelity Enterprise Operations (President Raymond Marcinowski)

• Fidelity Real Estate Company is responsible for providing a full range of corporate real estate planning and services to Fidelity’s business units both nationally and internationally.

Fidelity Real Estate Company (President Sarah K. Abrams)

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Recent Management Changes

Account Intelligence: Fidelity

Brands and Business Structure Principal Subsidiaries

Principal Operating Units

Fidelity Institutional Retirement Services Company;

Fidelity Investments Institutional Retirement Group;

Fidelity Investments Actuarial Consulting Services; Fidelity Investments Public Sector Services Company; Fidelity Employer Services Company; Fidelity Investments Tax-Exempt Services Company; Fidelity Group Pensions International;

Business Structure

Fidelity Personal Investments & Brokerage Group; Fidelity Investments Institutional Services Company, Inc.; Fidelity Brokerage Services Japan, LLC;

Fidelity Group Pensions Japan;

Fidelity Management & Research Company;

Fidelity Management Trust Company; Fidelity Brokerage Services Inc.; Fidelity Customer Marketing and Development Group;

Fidelity Corporate Systems and Services;

Fidelity Distributors Corporation;

Fidelity Capital;

Fidelity Retail Distribution and Services;

Fidelity Ventures.

Fidelity Retail Operations and Technology; Fidelity Service Company, Inc.; National Financial Services Company; Fidelity Investments Canada Limited; Fidelity Money Management, Inc.; Strategic Advisers, Inc.; BostonCoach; Fidelity Interactive Company; J. Robert Scott; Community Newspaper Co.; Fidelity Investments Life Insurance Company; The Seaport Hotel; Devonshire Custom Publishing; Fidelity Investments Personal Trust Company; Tempworks/Tempsource; World Trade Center Boston.

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Account Intelligence: Fidelity

Financials and Competitive Landscape As a private company, Fidelity Investments (FMR LLC) remains quite independent with a liquidity position that enables the firm to weather the current financial markets without the assistance of public capital, full financial details are somewhat hidden from public view. Total revenue and net income are reported, but underlying financials and business unit level breakouts are not reported.

Key Financials

The company’s revenue in 2006 was approximately $12.87 billion with net income of $1.18 billion (11.4% gross margins). The North American economic downturn that began in 2000 and continued through 2001 undercut the performance of all large mutual fund groups, including Fidelity Investments. In fact, the mutual fund manager saw its total return on investment plunge to –12.1 percent in 2001. One bright spot for FMR Corp.(now FMR LLC) was its Fidelity Capital unit, which posted revenues 1.62 billion in 2001, nearly 43 percent higher than 2000 revenues of $815 million. The Search for Alpha and Low-Cost Beta (analyst opinion) In the early 2000s, many financial industry analysts began to question the viability of large diversified fund companies like Fidelity. Recessionary economic conditions precipitated a prolonged depression of the stock market. As a result, profits for investment firms tumbled, prompting some to raise their fees and minimum investment requirements. According to a article in Business Week, "The be-everything-to-everybody business model of giants such as Fidelity Investments, Dreyfus, Putnam Investments, and T. Rowe Price is showing serious chinks." The push to Alpha (Hedge funds) and Beta (Index funds) has begun to erode Fidelity’s share of retiree investment dollars. Over the last 6 years Fidelity’s ability to exceed the return of competing funds (a benchmark amongst fund managers) has consistently slowed. Still the elephant amongst mutual fund providers, and huge service provider to other FIS firms, Fidelity is under tremendous competitive pressure to remain relevant as a large fund provider amongst both high-return Alpha investment products and low-cost, index-based Beta offerings. As mentioned earlier, insiders are increasingly questioning Fidelity’s “managed fund” claims given their “index-like” structure. Why pay 5% when the fund is tied to a hands-off index?

Competitive Landscape

Also, taking the mass appeal to fund marketing has left the company flat-footed in the mass-affluent market segment where more nimble players have capitalized on the large asset base of these individuals and their appetite for a more hands-on/advisory approach to asset and portfolio management. Alliance Bernstein Holding

MassMutual

American Century

MetLife

AXA Financial

Morgan Stanley

Barclays

Principal Financial

BlackRock

Prudential

Charles Schwab

Putnam

Citigroup

Raymond James Financial

E*TRADE Financial

T. Rowe Price

Goldman Sachs

TD Ameritrade

John Hancock Financial Services

TIAA-CREF

Lehman Brothers

UBS Financial Services

Marsh & McLennan

The Vanguard Group

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Primary Competitors

Account Intelligence: Fidelity

Business Drivers Economic and market volatility in the wake of a disruptive credit crunch and liquidity crisis in the United States continue to spill over globally. The actual amounts of credit and securitization writeoffs by large FSIs are reaching figures in the multibillion dollars and will make the headlines in early 2008. Coupled with comparatively weaker growth in developed economies, these losses will set a cautious tone for most of the year.

Economic, Market, and Regulatory Volatility

Overshadowed by volatile market conditions, innovation in products and business models is close on the heels of market and economic volatility as a business driver for 2008. Business model innovation involves fundamental changes in the way FSIs structure their operations and the resulting composition of revenue. As FSIs reconfigure their business operations employing internal and external resources, the enabling technology initiatives will address computing power, integration, collaboration, and mobility.

Innovation in Products and Business Models

In 2008, the emerging preferences and mounting influence of sophisticated clients will continue to increase as a key business driver. Besides continuing improvements to products, services, and delivery channels, successful strategies will involve a client-centric approach. Related technology initiatives hinge on enriching and enhancing the client's self-directed, online access and developing multifunctional collaboration platforms.

Emerging Client Demands for Function and Relevance

Creative Fraud and Security Threats

Fidelity is no stranger to security issues, having lost nearly 200,000 client financial records in one incident in 2007. The relentless growth in online transactions and product cross-selling, when exposed to the increasing sophistication and creativity of attackers globally, is likely to result in an aggressive surge of cybercrime perpetrated in new, unexpected ways. To be effective, fraud management and information security solutions must operate enterprise-wide and integrate with core transaction processing workflows.

Multidirectional Globalization

Fidelity could be faulted for being a U.S.-centric business, although its funds represent the investment opportunities of both mature and emerging markets. But global interconnectivity, regional economic growth, international trade, and FSI expansion favor cross-border business at the client and institutional level. Globalization will proceed in two main directions: While FSIs in more mature markets will continue to expand internationally, strong emerging markets players, particularly in Asia and the Gulf, will invest in mainstream markets. Besides expanding their business footprint organically and through cross-border acquisitions, FSIs have been riding the globalization wave by embracing offshore outsourcing to carve out selected business and technology operations. Among other enabling technology initiatives, business-oriented IT governance, open integration standards, and broadband connectivity will help FSIs take further advantage of globalization opportunities. Nearly a third of Fidelity employees work in an IT-related role at the Company. An even higher percentage of overall expenses are devoted to IT-programs and supporting infrastructure. Across the financial services industry, the further automation of markets, transactions, and workflows has turned technology into a most crucial enabler and intrinsic component of various business functions. Technology has become indispensable to FSIs, so future-minded CEOs and business leaders are beginning to understand how best to deploy the new computing power, networking capabilities, and advanced features for competitive differentiation.

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Fresh Advances in Technologies and Capacity

Account Intelligence: Fidelity

SWOT Analysis Refocus on Marketing In October of that year, Lawson announced a major restructuring of the company, including the incipience of a brand-spanking'-new marketing division and an enhanced role in the mutual funds department for Abigail Johnson. The previously slighted Johnson will manage the company's Personal and Workplace Investing unit, which, given the expected influx of baby boomer investment, is currently a hot market in the investment arena. And it's no small task -Fidelity expects the market to be a vital source of income for the company's future.

Strengths

High Relative Expense Fees In a recent study by Ross Miller (State University of NY at Albany), he demonstrated that over 91% of the Fidelity Fund returns came from simple index-hugging – and only 9% from active stock selection. Yet Fidelity touts the majority of its funds as an active mutual funds. When Miller calculated how much Fidelity was charging (annual expense ratio) versus an index equivalent, the active expense ratio turned out to be a whopping 5.87%. This was calculated by taking the Fidelity Magellan 0.7% annual expense ratio, subtracting the 0.18% equivalent index expense ratio and applying the 0.52% difference to the 9% actively managed portion of the fund. Investors are paying nearly 6% for this sliver of active management.

Weaknesses

Performance problems Some market watchers are questioning whether Fidelity has the kind of market power it once claimed in the 1980s under Lynch and in the pre-dot-com years. According to fund tracker Lipper Inc., only 39 percent of its actively managed stock funds beat their category averages in the first eight months of 2006, while over the preceding five years, fewer than half of Fidelity's equity portfolios beat the average of their peer groups. Results at Fidelity's largest funds, the Magellan fund and its $29 billion growth and income fund, have trailed the Standard & Poor's 500 index and have been especially disappointing for investors. As a result, Fidelity Investments has said it is significantly increasing its spending on market research to better pick its investments. Still, Fidelity remains a force to contend with. According to an report by Bobroff Consulting, Fidelity leads the U.S. mutual fund industry with the highest market share. In total, mutual fund assets in the U.S. total more than $10 trillion, led by Fidelity Investments and then the Vanguard Group and American Funds. According to the report, Fidelity has 10.7 percent market share, Vanguard holds 10 percent and American has 9.8 percent. Aging baby boomer population and related retiree investment fund flows The vast numbers and business potential of the retired, Hispanic, and Asian segments have prompted institutions to tailor financial offerings. For younger segments, an insatiable thirst for technology innovation puts the FSI sights on electronic delivery. But for Fidelity, the aging population has created an annuity of marketing opportunities that now depend upon focused execution and competitive product differentiation. The later has been challenging for the fund leader.

Opportunities

Family Issues in the Executive Suite When CEO Johnson revealed in July 2007 that he had appointed former company executive Rodger Lawson as president of FMR, some ears perked up as eyes turned towards Johnson's daughter, Abigail. Johnson's choice to appoint an outsider over his eldest daughter (currently a senior member of the firm) hearkened Viacom's power struggle between chairman/CEO Sumner Redstone and the slight he gave his only daughter. Speculation about the CEO's motives have arisen, especially given his similar actions in the past -- Johnson skipped over his daughter in April 2007 when he gave CEO-hinting power to Ellen McColgan, president of Fidelity Brokerage Company. While he has never delineated a plan of succession, Johnson's reluctance to turn over power to his daughter insinuates a plan to keep as much personal control as possible, compounded by the fact that his stock ownership is at stake. On the other hand, Abigail Johnson had run the company's mutual fund business until her removal from the post in 2005 due to the unit's dismal numbers. This has led many at the company to cite a simple lack of performance on Ms. Johnson's part as reason for the snub. But though the CEO remains fairly secretive about his decisions in power delegation, there doesn't appear to be any ill will between family members.

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Threats

Account Intelligence: Fidelity

IT Opportunities Reporting and analysis needed to understand and increase the effectiveness of marketing campaigns and sales efforts (including campaign results and win/loss analysis); analytical and reporting support to Marketing and overall business as needed

Marketing Campaign Effectiveness Reporting (HR/Payroll Products)

Location: Cincinnati, OH Department: Fidelity Marketing Division: Fidelity Investments Client(s): Fidelity Marketing Fidelity Sales HR/Payroll Product Management Technology(ies): Excel, MS Access, SQL Server

Retrieve data from multiple applications, complete data analysis tasks, and generate/distribute decision-support reports to key decision makers across the FNIS client base (7,800 financial institutions). Significant business intelligence report design and management requirements to support process improvement and product development. Note: nearly 50% of all residential mortgages are processed from this group within Fidelity!

Business Intelligence and Decision Support Applications

Location: Boston, MA Department: FNIS BI Team Division: Fidelity National Information Services Client(s): FNIS Management Technology(ies): Excel, MS Access, SQL

Development and implementation of company and country portals to support Fidelity investment managers; integration of multiple external data sources intended to support FMR Co.

Country and Company Profile Portals

Location: Boston, MA Department: Investment Information Services Division: Investment Information Services Client(s): Manager of Research Services Specialized and/or Diversified investment teams Technology(ies): Excel, Datastream, Factset Data Systems Haver Analytics

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Account Intelligence: Fidelity

IT Opportunities Operational and data reporting to business partners in investment management as well as managing and integrating constituent level benchmark data and portfolio characteristics data used to measure portfolio performance; sourcing, analysis, integration, management and distribution of both security and portfolio level data

Location: Boston, MA

Portfolio Performance Analysis and Reporting

Department: Portfolio Data Services (PDS) Division: Fidelity Investment Management Services (FIMS) Client(s): Equity Research and Equity Technology teams FMR Co Equity Research Technology(ies): SQL

Develop and implement KPI reporting program supporting Sr. Director of Finance within the Fidelity HRS division. Modeling and reporting of functional cost drivers (i.e. client/ participant conversions, changes in business volumes, efficiency projects, changes in staffing strategy); program responsible for managing and supporting the analysis of large/complex sets of data.

HR Payroll Processing (for Fidelity Human Resource Service Clients)

Location: North Carolina Department: HRS Decision Support Finance

Division: Fidelity Human Resource Services (HRS)

Client(s): Sr. Finance Director within Fidelity HRS HR Administration & Outsourcing clients Technology(ies): Six Sigma and LEAN Processing, Excel HRS-wide transaction reporting, costing analysis, profitability analysis, economic modeling, performance analysis/reporting and competitive comparisons. Support quarterly contract analysis and trend reporting.

HRS Decision Support Application

Location: Marlborough, MA Department: HRS Decision Support Finance Division: Fidelity Human Resource Services (HRS) Client(s): Strategy Management Office Technology(ies): Excel, Essbase

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Account Intelligence: Fidelity

IT Opportunities Managed client portfolio performance reporting application improvements including functional enhancements to existing PAS services. Significant scoping and requirements definition components in preparation for PAS improvements.

Location: Boston, MA (moving to Smithfield, RI in late 2008) Department: PAS Technology team

PAS Tracking, Monitoring and Performance Reporting

Division: Portfolio Advisory Services (PAS) Client(s): Portfolio Advisory Services Technology(ies): .Net, C#, Oracle, Web Services, XML, VSS, Java, SQL, HTML Combine and integrate multiple external and internal data sources to support the division’s research, analysis and reporting requirements. The application is intended to support FMR investment professionals and should support adhoc or “triage” research requests.

Location: Boston, MA

Market Data and Research Service Reporting

Department: Market Data & Research Services Division: Investment Information Services Client(s): Lead Information Manager (LIM) Technology(ies): MS Excel

Provide ongoing and adhoc analytical reports about Fidelity analysts’ stock assignments and performance measurement of recommendations. Current systems and processes use Excel and MS Access to complete these tasks.

Location: Boston, MA Department: Research Analytics Team

Analysts’ Stock Assignment and Performance Measurement Program

Division: Fidelity Management & Research Company Client(s): FMRC Equity Department: Equity Research Systems team Research Analytics Team Technology(ies): Excel and MS Access

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Account Intelligence: Fidelity

IT Opportunities Service Delivery University data collection, measurement and reporting functions; support sophisticated analysis and reporting requirements

SDU Metrics and Measurement Initiative

Location: Covington, KY Department: Service Delivery University (SDU) Division: Fidelity Employer Services Company (FESCo) Client(s): U.S. Service Delivery University (SDU) SDU Senior Management Team Extended Management Team VP of Shared Services Technology(ies): Business Objects, Brio, IBI, MSAccess, MSExcel

Translate business information needs of OSG and non-OSG business partners into actionable decision support applications. This is a key business intelligence program within the OSG organization supporting business partnes, directors and line management across seven regions.

OSG (Operations & Services Group) Business Partner Performance Reporting

Location: Westlake, TX Department: Performance Support & Reporting (within OSG) Division: Operations & Services Group Client(s): OSG and non-OSG Business Partners Technology(ies): OSG Reporting “Tool” SQL Server, Oracle and DB2 Six Sigma and TQM BRIO, Business Objects and Web Focus)

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Account Intelligence: Fidelity

Key Contacts and Influencers Executive and Divisional Leadership

Edward C. (Ned) Johnson III Chairman and CEO

Timothy T. Hilton President, Devonshire Investors

Rodger A. Lawson President

Abigail P. (Abby) Johnson President, Fidelity Employer Services Company

Clare S. Richer EVP and CFO

Robert C. (Rob) Ketterson Managing Partner, Fidelity Ventures

John Begley EVP, Fidelity Employer Services Company

Robert A. Lawrence President, Fidelity Strategic Initiatives

Thomas E. Eidson EVP and Director, Corporate Affairs

Drew E. Lawton President, Pyramis Global Advisors Trust Company

Jody Meth EVP Product Management, National Financial

Joseph P. LoRusso President, Fidelity Investments Institutional Services Company

Sanjiv Mirchandani EVP, Fidelity Personal Investments Janice M. Morris EVP, Fidelity Public Policy

Jim MacDonald President, Fidelity Human Resources Services Company

Kenneth A. Rathgeber EVP, Fidelity Risk Oversight

Norman R. Malo President, National Financial

David C. Weinstein EVP, Fidelity Government Relations

Stephen A. Scullen III President, Fidelity eBusiness

D. Ellen Wilson EVP, Fidelity Human Resources

Roger T. Servison President, Fidelity Strategic New Business Development

Laura B. Cronin EVP, Fidelity Employer Services Company Sarah K. Abrams President, Fidelity Real Estate

Peter J. Smail President, Pyramis Global Advisors (Retiring effective March 1, 2008) Kevin M. Smith President, Enterprise Services

Marvin W. (Marv) Adams President, Fidelity Shared Services

Robert L. (Rob) Strickland President, Fidelity Investments Canada Limited

Steven P. (Steve) Akin President, Fidelity Personal Investments

William Danoff Manager, Fidelity Contrafund

Stephen M. Bell President, Pembroke Real Estate John W. Callahan President, Fidelity Registered Investment Advisor Group William C. (Bill) Carey President, Registered Investment Advisor Group Dwight D. Churchill President, Investment Services, Fidelity Management & Research

Harry W. Lange Manager, Fidelity Magellan Fund Marc Gary General Counsel Donald A. (Don) Haile Venture Partner, Fidelity Ventures John Remondi Interim Chief Administrative Officer

Walter C. Donovan President, Equity Division, Fidelity Management & Research Steven E. Elterich President, Fidelity Investments Systems Company Boyce I. Geer President, Fixed-Income Division, Fidelity Management & Research Mark A. Haggerty President, Fidelity Capital Market Services

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Account Intelligence: Fidelity

Key Contacts and Influencers Steve Elterich CIO, Fidelity Investment Systems steve.elterich@fmr.com Direct Tele: +1-617-563-7177

Wayne Murphy Vice President, Business Systems Development wayne.murphy@fmr.com Direct Tele: +1-617-563-7756

Joe Ferra Senior VP, Retail Brokerage Technology Direct Tele: +1-617-563-4309

Steve Maclellan Senior VP, Internet Services & Technology steve.maclellan@fmr.com Direct Tele: +1-617-563-4691

Patricia Hillman Executive VP, Fidelity Capital Technology pat.hillman@fmr.com Direct Tele: +1-617-563-5723 Bill Thornton Chief Technology Officer, E-Business Operations bill.thornton@fmr.com Direct Tele: +1-617-563-1195 Dominick Ferrari Director, Information Security Direct Tele: +1-617-563-6471 David Pett SVP, Institutional Brokerage Group Technology david.pett@fmr.com Direct Tele: +1-617-563-2854

Donna Brustin Vice President, Telecommunications FidelityInvestment Systems donna.brustin@fmr.comDirect Randall McDonald EVP, Development, Fidelity Investment Systems Direct Tele: +1-508-787-6734 Charles Young Vice President, Investor Center Technology charles.young@fmr.com Direct Tele: +1-617-563-0986 Patty Kausel Director, Database Systems patty.kausel@fmr.com

Michelle Murphy Director, Information Security michelle.murphy@fmr.com Direct Tele: +1-617-392-1263

Bill Niemi Director, Distributed Systems Development bill.niemi@fmr.com Direct Tele: +1-617-563-8787

Caron McDonald Senior VP, Charitable Gift Fund Direct Tele: +1-508-305-7755

Bert Alexander Technical Advisor, Data Management bert.alexander@fmr.com Direct Tele: +1-617-563-6773

Jon Aliber Executive VP, Systems Operations, FidelityInvestment Systems jon.aliber@fmr.com Direct Tele: +1-617-563-6032

Senior IT Management

Jeffrey Neufeld CIO Fidelity Investments Institutional Services Direct Tele: +1-617-563-5227

Elena Andreadakis Vice President, Project Management, E-Commerc eelena.andreadakis@fmr.com Direct Tele: +1-603-791-8540 Leo Esposito Senior VP, Customer & Risk Management Direct Tele: +1-617-563-0611 Charlie Brenner Senior VP, Center for Applied Technology charles.brenner@fmr.com Direct Tele: +1-617-563-6276

Kurt Liberatore Senior VP, Market Data Solutions kurt.liberatore@fmr.comDirect Tele: +1-603-7913772 Jill Roosevelt Senior VP, Application Services jill.roosevelt@fmr.com Direct Tele: +1-617-563-8389 Victor Thuotte VP Information Security Services Direct Tele: +1-603-791-3022

Thomas (Tom) Tullis Vice President, Human Interface Design Dept. tom.tullis@fmr.com Direct Tele: +1-617-563-8795 John Simons Vice President, Technology Services john.simons@fmr.com

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Account Intelligence: Fidelity

Key Contacts and Influencers Steve Elterich CIO, Fidelity Investment Systems steve.elterich@fmr.com Corp Tele: +1-617-563-7000 Direct Tele: +1-617-563-7177

Jeffrey Neufeld CIO Fidelity Investments Institutional Services Corp Tele: +1-617-563-7000 Direct Tele: +1-617-563-5227

Patty Kausel Director, Database Systems patty.kausel@fmr.com Corp Tele: +1-617-563-7000 Bill Niemi Director, Distributed Systems Development bill.niemi@fmr.com Corp Tele: +1-617-563-7000 Direct Tele: +1-617-563-8787

Capital Technology & IT Security Management

Kurt Liberatore Senior VP, Market Data Solutions kurt.liberatore@fmr.com Corp Tele: +1-617-563-7000 Direct Tele: +1-603-791-3772 Jill Roosevelt Senior VP, Application Services jill.roosevelt@fmr.com Corp Tele: +1-617-563-7000 Direct Tele: +1-617-563-8389

Bert Alexander Technical Advisor, Data Management bert.alexander@fmr.com Corp Tele: +1-617-563-7000 Direct Tele: +1-617-563-6773

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Account Intelligence: Fidelity

Key Contacts and Influencers Ian Ratner Director, Software Engineer ingian.ratner@fmr.com Corp Tele: +1-617-563-7000

Ken Kossack System Performance Management ken.kossack@fmr.com Corp Tele: +1-617-563-7000

Kevin Wood Principal Software Engineer kevin.wood@fmr.com Corp Tele: +1-617-563-7000

Cindy Klein Roche Director, Information Architecture cindy.roche@fmr.com Corp Tele: +1-617-563-7000

Harsh Shah IT Project Manager harsh.shah@fmr.com Corp Tele: +1-617-563-7000

David Rollert Director, Fidelity eBusiness david.rollert@fmr.com Corp Tele: +1-617-563-7000

Elisabeth Barry IT Development Manager elisabeth.barry@fmr.com Corp Tele: +1-617-563-7000

Toby Berla Data Analysis Manager toby.berla@fmr.com Corp Tele: +1-617-563-7000

Krishna Rao IT Project Manager krishna.rao@fmr.com Corp Tele: +1-617-563-7000

Charlie Brenner Director, Center for Applied Technology charlie.brenner@fmr.com Corp Tele: +1-617-563-7000 Bill Weston Director of IT Operations bill.weston@fmr.com Corp Tele: +1-617-563-7000

Seán Morris Director, IT Development sean.morris@fmr.com Corp Tele: +1-617-563-7000

IT Functional Contacts

Jay Pehr IT Project Manager jay.pehr@fmr.com Corp Tele: +1-617-563-7000

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Account Intelligence: Fidelity

Key Contacts and Influencers Anthony Belden Fidelity Project Management and Financial/Systems Analysis Greater Boston Area Information Technology and Services Analyst or Systems Manager Ivan Lindenfeld Fidelity Sr. Systems Engineer at Fidelity National Financial Jacksonville, Florida Area Information Technology and Services Analyst or Systems Manager Brian Bozzuto Fidelity Analyst / Project Management Consultant at Leapfrog Systems Greater Boston Area Information Technology and Services Analyst or Systems Manager Dusty Noller Fidelity Systems Analyst Greater Boston Area Financial Services Analyst or Systems Manager

Other IT Management and Analysts

Oren Kastner Fidelity Developer at Fidelity Investments Greater Boston Area Information Technology and Services Analyst or Systems Manager

(source: LinkedIn)

Ranjith Chandrasekhar Fidelity Systems Analyst Greater Boston Area Financial Services Analyst or Systems Manager Brian Caswell Fidelity SR SYSTEMS ANALYST at Fidelity Investments Greater Boston Area Information Technology and Services Analyst or Systems Manager Rob Sinclair Fidelity Systems Transformation Director at Fidelity International Tonbridge, United Kingdom Investment Management Analyst or Systems Manager

Mike Kreps Fidelity Senior Systems Analyst at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager

Kuntal Hansaria Fidelity Senior Analyst - Business Analytics at Fidelity Business Services India Bangalore Area, India Financial Services Analyst or Systems Manager

Douglas Thompson Fidelity Chief Operating Officer at Nobel Systems Raleigh-Durham, North Carolina Area Information Technology and Services Analyst or Systems Manager

Oronde Williams Fidelity Senior Data Analyst at Fidelity Investments Cincinnati Area Financial Services Analyst or Systems Manager

Anu Gopala Fidelity Systems Analyst at Fidelity Investments Greater Boston Area Information Technology and Services Analyst or Systems Manager

Sameer Kadam Fidelity Senior Analyst at Fidelity Business Services India Pvt. Ltd India Financial Services Analyst or Systems Manager

Rohit Srivastava Fidelity Systems Manager - Bill Pay Operations at Fidelity National Information Services Portland, Oregon Area Financial Services Analyst or Systems Manager

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Anthony Belden Fidelity Project Management and Financial/Systems Analysis Greater Boston Area Information Technology and Services Analyst or Systems Manager

Account Intelligence: Fidelity

Key Contacts and Influencers Bill Halligan Fidelity Senior Financial Analyst - Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager

Alex Likerman Fidelity Financial Analyst V at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager

Maria Abbonizio Fidelity Fund Analyst at Fidelity Investments Management Hong Kong Investment Management Analyst or Systems Manager

Trupti Patil Fidelity Manager Online Marketing Analysis Greater Boston Area Marketing and Advertising Analyst or Systems Manager

Shashin Surkund Fidelity Principal Software Engineer at Fidelity Investments Raleigh-Durham, North Carolina Area Computer Software Analyst or Systems Manager

Nate Wickham Fidelity Systems Analyst at Fidelity Investments Dallas/Fort Worth Area Information Technology and Services Analyst or Systems Manager

Toby Berla Fidelity Principal Data Analyst at Fidelity Investments Greater Boston Area Information Technology and Services Analyst or Systems Manager

Mory DIANÉ Fidelity Business Analyst at Fidelity National Information Services Paris Area, France Financial Services Analyst or Systems Manager

Jonathan Hayward Fidelity Analytics @ Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager

Brian Bozzuto Fidelity Analyst / Project Management Consultant at Leapfrog Systems Greater Boston Area Information Technology and Services Analyst or Systems Manager Liridon Gila Fidelity AVP Investment Analyst, Fidelity National Financial Jacksonville, Florida Area Investment Management Analyst or Systems Manager

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(source: LinkedIn)

Kristin Hastings (kristinh@alumni.unh.edu) Fidelity Project Analyst at Fidelity Human Resources Services Co. Greater Boston Area Human Resources Analyst or Systems Manager

Allyn Ross Fidelity Fidelity Investments, Boston Greater Boston Area Financial Services Analyst or Systems Manager

Other IT Management and Analysts

Susan Wagner Fidelity Fund Reporting Analyst at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager Steve Harrington Fidelity Principal Technology Risk Analyst at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager Vimi Viswan Fidelity Business Analytics and Research India Financial Services Analyst or Systems Manager

Account Intelligence: Fidelity

Key Contacts and Influencers Glenn Hassan Fidelity Research Analyst at Fidelity Investments Greater Boston Area Investment Management Analyst or Systems Manager

Chirag Patel Fidelity Summer Analyst at Fidelity Investments Dallas/Fort Worth Area Financial Services Analyst or Systems Manager

Melissa Barnes Fidelity Information Technology and Services Professional Dallas/Fort Worth Area Information Technology and Services Analyst or Systems Manager

Tarun Jain (tarunjain04@gmail.com) Fidelity Manager at Irevna UK London, United Kingdom Capital Markets Analyst or Systems Manager

John Gierl Fidelity Principal Web Metrics Analyst - Fidelity Investments Greater Boston Area Research Analyst or Systems Manager

Liudmila Gavrilova Fidelity Equity Research Analyst London, United Kingdom Investment Management Analyst or Systems Manager

Vijay Korde Fidelity Lead QA Analyst at Fidelity National Information Services Greater Atlanta Area Computer Software Analyst or Systems Manager Mike Kreps Fidelity Senior Systems Analyst at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager Donna Jean Fidelity Senior Campaign Analyst - Online Campaigns at Fidelity Investments Greater Boston Area Information Technology and Services Analyst or Systems Manager Dusty Noller Fidelity Systems Analyst Greater Boston Area Financial Services Analyst or Systems Manager Sherri L. Potter Fidelity Senior Business Analyst at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager

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Other IT Management and Analysts (source: LinkedIn)

Anu Gopala Fidelity Systems Analyst at Fidelity Investments Greater Boston Area Information Technology and Services Analyst or Systems Manager Brian Greene Fidelity Financial Analyst V, Fidelity Greater Boston Area Financial Services Analyst or Systems Manager William Connors Fidelity Sr. Financial Analyst(IV) at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager Kristin Baily Fidelity Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager Nischint Sanghavi Fidelity Equity Derivatives Trader Bombay Area, India Financial Services Analyst or Systems Manager

Account Intelligence: Fidelity

Key Contacts and Influencers Matt Ullrich Fidelity Financial Analyst at Fidelity Investments Greater Boston Area Financial Services Analyst or Systems Manager

Venkat Ramachandran Fidelity Sr Client Server Developer/Analyst Greater New York City Area Computer Software Analyst or Systems Manager

Kyle Lai Fidelity KLC Consulting, Inc. - Principal Security Consultant, CISSP, CISA, CIPP/G Greater Boston Area Information Technology and Services Analyst or Systems Manager

Victoria Mohr Fidelity Distributed Computer Analyst at Fidelity Information Systems Jacksonville, Florida Area Banking Analyst or Systems Manager

Jim Morin Fidelity Sr. Fiduciary Tax Specialist at Fidelity Investments Providence, Rhode Island Area Financial Services Analyst or Systems Manager

Shaun Mitchell Fidelity Sr. Business Analyst at Fidelity Information Systems Jacksonville, Florida Area Information Technology and Services Analyst or Systems Manager

Rob Harber Fidelity Financial Analyst at Fidelity Investments Cincinnati Area Financial Services Analyst or Systems Manager

Anirbaan Chatterjee, PMP Fidelity Business Solutions Consulting and Program Management India Information Technology and Services Project or Program Manager

Michelle Morani Fidelity Business Analyst at Fidelity Investments Greater Boston Area Human Resources Analyst or Systems Manager Brian Caswell Fidelity SR SYSTEMS ANALYST at Fidelity Investments Greater Boston Area Information Technology and Services Analyst or Systems Manager Karen Yee Fidelity Senior Quality Assurance Analyst at Fidelity Investments Toronto, Canada Area Financial Services Analyst or Systems Manager

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(source: LinkedIn)

Roy Kosky Fidelity Program Manager at Fidelity Investments (FESCo Systems) Greater Boston Area Computer Software Project or Program Manager

Ranjith Chandrasekhar Fidelity Systems Analyst Greater Boston Area Financial Services Analyst or Systems Manager

Other IT Management and Analysts

Terri Manente Fidelity Implementation Program Manager at Fidelity Investments Raleigh-Durham, North Carolina Area Management Consulting Project or Program Manager Robert Teesdale Fidelity Program Manager at Fidelity Investments Raleigh-Durham, North Carolina Area Management Consulting Project or Program Manager Bill Sherman Fidelity Program Manager, Fidelity Investments Raleigh-Durham, North Carolina Area Information Technology and Services Project or Program Manager

Account Intelligence: Fidelity

Key Contacts and Influencers Rebecca Lisanne Wells Fidelity Senior Interactive Project Manager at Fidelity Investments Greater Boston Area Online Media Project or Program Manager

Sharon Clark Fidelity Relationship Manager - Emerging Concepts Markets at Fidelity Investments Dallas/Fort Worth Area Telecommunications Project or Program Manager

Robert Schroder, PMP Fidelity Consultant - Project Manager Greater Boston Area Information Technology and Services Project or Program Manager

Ciaran Larkin Fidelity Snr Project Manager at Fidelity Investments Ireland Information Technology and Services Project or Program Manager

Ethan Hirsch Fidelity Senior Project Manager Greater Boston Area Computer Software Project or Program Manager

Natalie Vinitsky Fidelity Sr. Project Manager Greater Boston Area Information Technology and Services Project or Program Manager

Anthony Gaiter Fidelity Sr. Project Manager / Consultant at Fidelity National Information Services Greater Atlanta Area Information Technology and Services Project or Program Manager

Rob Curran Fidelity Senior Project Manager at Fidelity Investments Greater Boston Area Financial Services Project or Program Manager

Terence Lonsdale Fidelity Project Manager at Fidelity Investments Greater Boston Area Information Technology and Services Project or Program Manager Larry Zhang Fidelity System Project Manager at Fidelity Investments Cincinnati Area Financial Services Project or Program Manager Gaurang Shah Fidelity Senior Project/Program Manager (PMP) Greater Boston Area Information Technology and Services Project or Program Manager Douglas Thompson Fidelity Chief Operating Officer at Nobel Systems Raleigh-Durham, North Carolina Area Information Technology and Services Project or Program Manager

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Other IT Management and Analysts (source: LinkedIn)

Andrew Braun Fidelity Director at Answerthink Greater Philadelphia Area Information Technology and Services Project or Program Manager Sukhy Gosal Fidelity Project Leader/Manager at Fidelity International Slough, United Kingdom Banking Project or Program Manager Mitchell Brown Fidelity Contractor/Project Manager Greater Boston Area Information Technology and Services Project or Program Manager Peter Muir Fidelity Senior Project Manager at Fidelity Investments Greater Boston Area Financial Services Project or Program Manager

Account Intelligence: Fidelity

Key Contacts and Influencers Marc Auger Fidelity Project Manager at Fidelity Investments Greater Boston Area Financial Services Project or Program Manager Karen Gargani Fidelity Senior Project/ Programme Manager at Fidelity International Redhill, United Kingdom Financial Services Project or Program Manager Taina Clemons Fidelity Project Manager at Fidelity National Financial and Owner, savvyworldtravel.com Greater Atlanta Area Information Technology and Services Project or Program Manager Dmitry Zelman Fidelity Seasoned IT professional with 19+ years of experience in various industries Greater Boston Area Financial Services Programmer or Developer

Brian Bender Fidelity Senior Software Developer at Fidelity National Financial Greater Los Angeles Area Financial Services Programmer or Developer

Security Management And Client Security Management

Ogidika Iloabachie Fidelity Software Engineer/Developer at Fidelity Investments Greater Boston Area Computer Software Programmer or Developer Oren Kastner Fidelity Developer at Fidelity Investments Greater Boston Area Information Technology and Services Programmer or Developer Venkat Ramachandran Fidelity Sr Client Server Developer/Analyst Greater New York City Area Computer Software Programmer or Developer

Lillian Puppos Fidelity Programmer at Fidelity Investments Dallas/Fort Worth Area Retail Programmer or Developer Carlos Palmisciano Fidelity Sr. Developer Greater Los Angeles Area Computer Software Programmer or Developer Sayed Ibrahim Hashimi Fidelity Senior Software Developer Jacksonville, Florida Area Computer Software Programmer or Developer Stephen Griffiths Fidelity Best Practice Consultant, ITIL Managers Certificate Examiner, Owner - Datadeck Ltd, Director Whitmore Solutions Ltd. London, United Kingdom Information Technology and Services Programmer or Developer

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