Develop industry relationships at CFAA Rental Housing Conference At the CFAA Rental Housing Conference 2012 in Vancouver, delegates will learn from leading rental housing experts during two days of education sessions related to Investment (June 14) and Facilities Management (June 15). Delegates are also invited to take part in social activities that will help build relationships with new and current contacts and foster new business deals. HERE’S A LOOK AT THE CONFERENCE’S SOCIAL EVENTS FOR 2012 Building Innovations Bus Tour – June 13 Kicking off this year’s conference is CFAA’s Building Innovations Bus Tour. It provides tour-goers with a look at some of Vancouver’s most innovative rental buildings, both new and established.
As one of the city’s largest charter boats, the Queen of Diamonds will offer sight-seeing opportunities from three large decks, including a 3,000-square foot open deck on the top level, which presents 360-degree views. Guests will enjoy a buffet dinner with B.C. salmon or roast beef, bar, prizes and music. This year’s cruise is being held in partnership with the British Columbia Apartment Owners and Manager as BCAOMA’s annual boat cruise. Come join the fun! TOPICS FOR THE CFAA INVESTMENT CONFERENCE JUNE 14 s
Cross Canada Reports – what may come to your city next
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Major rental housing sales Canada wide
Three buildings have now been selected for this year’s tour. Below is a brief introduction to the buildings.
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Economic update for 2012 and 2013
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Population trends in rental markets across Canada
Metropolitan Towers – Gateway Property Management This premier mixed-use residential rental property is located in the heart of downtown Vancouver. It includes 430 luxury suites, all of which boast 7 full-size appliances, granite counter tops, in-suite storage/office space and either a balcony or solarium. Residents also enjoy a 3,600-squarefoot fitness facility, 18-seat theatre, library and meeting room.
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Risks to industry profitability
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Seniors housing as a growing niche – developments & operations
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Innovations in creating value
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Student housing – design, operations, marketing & CMHC financing
600 Drake Street – Concert Properties This 12-storey high-rise offers a variety of contemporary studios and onebedroom suites, totaling 192 rental apartments. The units make efficient use of space. Each unit comes equipped with an EnergyStar fridge, stove, colour coordinated window blinds, carpeting in the primary living spaces, and resilient flooring in the kitchens and bathrooms. Some of the homes also include balconies and space-saving murphy beds. Nicola Place – Hollyburn Properties This building features completely renovated suites, with mountain and ocean views. The units come complete with new appliances, hardwood floors, contemporary cabinetry, mirrored closets, large windows and stylish faucets and fixtures. Tenants at Nicola Place enjoy gated, underground parking, onsite resident managers and 24-hour laundry. Dinner Boat Cruise – June 14 Following Thursday’s Investment Conference, delegates are welcome to come aboard the M.V. Queen of Diamonds for a dinner boat cruise that will provide stunning views of Vancouver’s coastline.
32 may / june 2012
TOPICS FOR THE CFAA FACILITIES MANAGEMENT CONFERENCE ON JUNE 15 s
High-rise repairs, including leaky building solutions
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Disturbing tenants – how to help them, other tenants & yourself
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Cost-effective building repairs (low-rise)
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Employee motivation & compensation
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Innovations in facilities management & tenant relations
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Landlord-tenant dispute resolution – what’s new & what’s done across Canada
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Bed bug extermination – biology and preventative, targeted & heat treatments
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Green issues, including waste diversion & disposal
For more information about the education topics and speakers, see the enclosed Conference flyer. For full conference details, or to register, visit www.cfaa-fcapi.org immediately. For more information, contact admin@cfaa-fcapi.org or call 613-235-0101.
CFAA RENTAL HOUSING CONFERENCE 2012 Vancouver, BC
Organized by CFAA with the support of BCAOMA and ROMS BC.
Who should attend?
Building Innovations Bus Tour — June 13, 12:30 - 4:30pm x See three of the most innovative rental buildings in Vancouver x Network with rental housing providers from across Canada
x Rental Housing Executives x Rental Housing Investors x Independent Rental Owners x Property Managers x Asset Managers x Maintenance Managers
& Supervisors
Investment Conference — June 14, 8:00am - 4:00pm
Principal Conference Partner
Investment Host
x Enjoy education sessions, breakfast, lunch and refreshments on Thursday
CFAA & BCAOMA Dinner Boat Cruise — June 14, 5:30 - 9:30pm x Mingle with colleagues from Vancouver, British Columbia and across Canada
Print Media Partner
CFAA & A BCAOM ise u Boat Cr
Facilities Management Conference — June 15, 8:00am - 4:00pm x Enjoy education sessions, breakfast, lunch and refreshments on Friday
Register by June 8 for any or all of the CFAA Rental Housing Conference events at www.cfaa-fcapi.org!
Conversations start at the CFAA Rental Housing Conference. For more details, visit our website or call CFAA www.cfaa-fcapi.org T 613.235.0101
Investment Conference — June 14 8:00 - 9:00
Breakfast & registration
9:00 - 10:15 Ballroom Cross Canada reports CFAA directors from across Canada will provide updates on political and economic developments affecting rental housing providers in their cities and provinces. Some of these include new government rules that may come to your city next. Hear from association leaders Vince Brescia, Marg Gordon, BJ Santavy, Avrom Charach, Arun Pathak, Larry Smith, Daryl Chong, Al Kemp, Chanda Mitchell, from Darren Henry of Gottarent.com, and from John Dickie, CFAA President. 9:00 - 10:15 Barclay room Major rental housing sales Canada-wide Mark Goodman of the Goodman Report will discuss major sales in BC, including the recent sale of Lougheed Village for close to $100M. Tim Sommer and Tony Manganiello of Cushman & Wakefield will recap the last year’s major sales in the other Western provinces, Ontario, Quebec and Atlantic Canada. 10:45 - 12:00 Ballroom Economic update for 2012 and 2013 As one of Canada’s leading experts on the real estate market, Benjamin Tal of CIBC World Markets will address what is happening in the world, the U.S. and the Canadian economies, and the impact those forces will have on employment, interest rates, labour markets, rental markets and rental housing asset markets across Canada.
“Just hearing Benjamin Tal is worth the price of admission!” 2011 Conference delegate 10:45 - 12:00 Barclay room Population trends — in Vancouver & across Canada Peter Norman, Chief Economist from Altus Group will address total population forecasts and projections by age group, including the effect of changes on rental demand for Canada as a whole, and for major and representative cities across Canada. 12:00 - 1:00 Lunch
Scott Ullrich
1:00 - 2:15 Ballroom Risks to industry profitability Three leading rental housing executives will discuss the risks to industry profitability and what they are doing to mitigate them. Scott Ullrich, CEO of Gateway Property Management, will address operational risks, Canada-wide and
in BC. Mark Kenney, Chief Operating Officer of CAPREIT, will address organizational risks like insurance, data protection and HR matters. David Horwood, Vice-President of Effort Trust, will address what can go wrong with a purchase, especially at a low cap rate. 1:00 - 2:15 Barclay room Seniors housing as a growing niche With over 3,000 suites in 24 retirement residences in BC, Ontario and Alberta, Samir Manji, CEO of Amica, knows how to take advantage of the growing demand for seniors housing. Samir will speak about building design, development, staffing and marketing issue. Samir will also describe how joint ventures with Amica work. Greg Vriend of BMO Bank of Montreal will discuss financing for seniors housing projects. 2:45 - 4:00 Ballroom Innovations in creating value Jason Ashdown is the Chief Operating Officer of Skyline Apartment REIT, and David Horwood is Vice-President of Effort Trust. Jason and David will address multiple ways managers can reduce building operational costs or raise revenue. Peter Altobelli will discuss Yardi System’s new utility management and billing service, which allows the tracking and management of utility costs and consumption at rental buildings. David Polisi will explain how Manaya’s new and unique “Text for Info” service allows potential tenants standing in front of a building to gain instant information about rental vacancies and suite details using any mobile device, thus driving occupancy and revenue. 2:45 - 4:00 Barclay room Student housing – design, operations, marketing & CMHC financing Philip Milroy, CEO of Westcorp Properties, rents several offcampus buildings mostly to students. He will discuss his experience in operating apartments for students, including the particular challenges that student housing brings (e.g. noise, behavior, turnover and parental involvement). Andrew Parr is the Managing Director of Student Housing and Hospitality Services at UBC – Canada’s second largest university. Andrew will give for-profit landlords a sense of what their competition is when they seek to rent to students. Richard Brown, the principal of Ecom Media Group, will address issues in marketing to students and their parents. John Lynch, Business Development Manager, CMHC MultiUnit Housing, will explain the qualifications for financing for student housing through CMHC’s Mortgage Loan Insurance program. Conference schedule and speakers are subject to change without notice.
Facilities Management Conference — June 15 8:00 – 9:00
Breakfast & registration
9:00 – 10:15 Ballroom High-rise repairs, including leaky building solutions Ted Denniston, Western Regional Manager of Halsall Associates, will address planning capital repairs; building and structural issues (including standard re-bar construction and post-tensioning for garages & balconies); and the building envelope (including windows, walls & cladding). On each topic, attendees will also hear from Martin Zegray, Senior VicePresident, Construction and Property Standards, Realstar; and Lisa Devan, Associate Vice-President of CAPREIT in Vancouver. 9:00 – 10:15 Barclay room Disturbing tenants – How to help them, other tenants & yourself Alexandra Creighton is Vice-President of Devon Properties (Victoria’s largest property management company); Al Kemp is CEO of the Rental Owners and Managers Society of BC (ROMS BC); and Kristin Ley is a lawyer with Cohen Highley LLP, specializing in residential tenancies and human rights law for landlords. Alex, Al and Kristin will demonstrate and discuss how to deal with disturbing tenants in ways that help them, other tenants and yourself. 10:45 – 12:00 Ballroom Cost-effective building repairs (low-rise) Brian Benson is Vice-President of the Building Science Division and Don Hazelden is an Architect/Principal at Morrison Hershfield. Jeff Hayes operates Lantern Properties in Vancouver, and is a director of BCAOMA. Brian and Don will address new and cost-effective solutions to low-rise repairs and retrofits such as sloped roofs, wood-frame constructions (attic and balcony issues), building cladding and window repairs. Jeff will comment from the landlord perspective, with an emphasis on how best to handle tenant relations while such repairs are being done. 10:45 - 12:00 Barclay room Employee motivation and compensation issues Steven Osiel, Vice-President Total Rewards at Pal Benefits, will discuss the ways in which salaries and benefits affect employee satisfaction. Maureen McMahon, HR Director at Gateway Property Management, and Bonnie Hoy of Bonnie Hoy and Associates, will Maureen McMahon comment on Steven’s suggestions and how the interplay between compensation and employee motivation plays out in the rental housing industry. 12:00 - 1:00 Lunch 1:00 – 2:15 Ballroom Innovations in facilities management & tenant relations Nate Brevard is a Project Specialist at WegoWise, a web-based
utility tracking and analysis company; Luke Smeaton is an Energy Specialist and Project Manager at Halsall Associates. In the first half of this session, Luke will address the need for energy monitoring to identify building deficiencies. Nate will describe the WegoWise service, which includes extensive benchmarking. Luke will then address retro-commissioning as an effective solution to building energy deficiencies. Leonard Pianalto, a professional engineer at Read Jones Christoffersen, will address the expansion of fall protection requirements across Canada, and what steps rental owners and managers need to take to comply. Surana Baptiste of Suite Collections Canada, will explain the advantages of contracting out rent collection from current tenants, which is a growing trend among major rental housing providers in the U.S. and Canada. 1:00 - 2:15 Barclay room Landlord-tenant dispute resolution Cheryl May, the new Executive Director of the BC Residential Tenancy Branch, will give an update on developments in landlord-tenant dispute resolution, and explain how the BC process works. Michael Gottheil, Executive Chair of the Social Justice Tribunals of Ontario, and Dale Beck of the Saskatchewan Office of Residential Tenancies, will describe the process and developments in their provinces. The panel will address the caseload they process, the background of adjudicators, how cases are handled, representation issues, the timeline from when the rent goes into arrears and the internal review process or appeals. 2:45 - 4:00 Ballroom Bed bug extermination Brett Johnston, President of Assured Environment Solutions, will address bed bug biology and preventative, targeted and heat treatments, and how heat treatments compare with chemical treatments. Greg Kunderman, of Heat Assault, will describe equipment which can be used by landlords themselves to reduce the on-going cost of bed bug extermination. Irene Tiampo of Itziar Management in Vancouver, will address how best to deal with tenants to manage and limit bed bug problems. 2:45 – 4:00 Barclay room Green issues, including waste diversion and disposal Sean Hepple of Waste Management of Canada, will address the new organic recycling requirements coming forward in the City of Vancouver and Metro Vancouver. This will include practical issues, including complying with the requirements, and the experience in other jurisdictions across Canada. Kris La Rose is a professional engineer working as a project engineer at Metro Vancouver’s Solid Waste Department. Kris will address recycling in multi-family buildings, including practical issues in siting green bins and access to green bins by garbage contractors. Also to be discussed are the issues in getting tenants to do what is required for effective waste reduction. Conference schedule and speakers are subject to change without notice.
CFAA RENTAL HOUSING CONFERENCE 2012 Vancouver, BC
Organized by CFAA with the support of BCAOMA and ROMS BC.
Print Media Partner
Principal Conference Partner
Platinum Partner
Investment Host
Gold Partners
Silver Partners
Registration Packages (more options online)
Platinum Package: Full Conference, Cruise & Bus Tour
Bronze Package: Full 2 day Conference
One day at the CFAA Conference
Registration closes June 8!
$595 + HST
$495 + HST
$295 + HST
Conference will be held at the Coast Plaza Hotel & Suites, Vancouver. A hotel group rate may still be available. Conference registration includes sessions, breakfast, lunch and refreshment. Register for the conference online at www.cfaa-fcapi.org or contact CFAA at admin@cfaa-fcapi.org or 613-235-0101.
Additional Partners