Annual Report 2013
In partnership with
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Contents
Our aims for 2014
01 Our aims for 2014
PfH will drive even more efficiencies for social housing providers through a wider range of procurement services supported by commercial intelligence and leading edge technology.
01 What we achieved in 2013 02 Financial overview 03 Chair and Director’s report
Through listening to and collaborating with Members, understanding markets and conducting leading edge research and development, we will continue to create world class services that address critical procurement challenges facing the sector locally, regionally and nationally.
05 Business plan In 2013 we identified critical capacity and capability challenges facing procurement
06 Advisory Group 07 Commercial challenges and Spend Analysis 09 Grounds Maintenance success for Red Kite
functions, and in 2014 we will deliver services that will support Members and drive a more commercial approach to procurement.
What we achieved in 2013
10 PfH in the community 11 PfH Scotland 12 PfH Live 2014 13 Alliance New Build 14 Frameworks and suppliers
£55
million £55 million saved through direct costs, tender administration and invoice processing
526000
30% 526000 invoices managed through our billing system
30% growth on local authority membership
6 new and improved frameworks launched
Quantum Spend Analysis launched
850 More than 850 Members driving up our buying power
Contact Us PfH, 2 Olympic Park, Woolston Grange Avenue, Birchwood, Warrington, WA2 0YL (for SatNav use WA2 0XF). t: 0845 864 5260 e: info@procurementforhousing.co.uk www.procurementforhousing.co.uk
50% Best practice delivered through training and workshops for 1000+ sector professionals
More than 50% of our suppliers are now SMEs
We supported 150 young people through the Government’s National Citizen Service
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Financial overview 1st August 2012 to 31st July 2013.
9%
Finance & Commercial
11%
Business Support HR & Facilities Management Energy & Telecoms
36% 15%
Materials & Asset Management
29%
32%
increase
2011/12
2012/13
£119.3m
£157.2m
A record year for growth illustrates PfH’s value to the sector. PfH spend under management in 2012/13 grew year on year by 32% from £119.3 million to £157.2 million, which is the largest increase in a single year since PfH was launched in 2004. This increase, which was consistent across the five categories, will enable PfH to strengthen its purchasing power in the marketplace and deliver even greater savings in future years.
Supporting HouseMark HouseMark is a subsidiary of the CIH and the NHF and a sponsor of PfH. HouseMark helps the social housing sector to improve performance and achieve value for money by sharing knowledge, providing consultancy support and business performance data. This year PfH has been able to make a contribution of £449,566 to HouseMark. This contribution supports HouseMark, the CIH and the NHF in promoting good practice and policy work on behalf of the sector.
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Chair and Director’s report In a volatile market, PfH has strengthened its position as a national consortium that is dedicated to the social housing sector and has driven impressive growth in savings and spend under management. However, changes in the market have created challenges for procurement teams and following our sector leading research, PfH has responded by making the biggest changes to its service proposition since its launch in 2004.
A new approach
Full service procurement delivery
While PfH retains its Member-led principles of delivering efficiencies and providing the best framework agreements, the sector now demands much more from procurement. Growth in membership and a record £55 million in estimated savings are a testament to our continuing ability to deliver. Of even greater importance this year has been the investment we’ve made in the full service procurement and technology services that customers will demand in the coming years.
For nearly ten years PfH has excelled at providing the best frameworks and as a result of this success we have become renowned for this area of procurement. However, in the last 12 months we have been moving towards the provision of full service procurement from strategic review and spend analysis through to bespoke tendering and partnering to contract management and benchmarking. This approach is already starting to pay dividends for many of our Members and will be critical for many more as we continue to tackle the economic conditions facing the social housing sector.
Insight to drive change Social housing procurement needs to adapt to deal with the tough climate it is operating in and that is one of the key reasons PfH has been developing new services. Working in partnership with the University of Liverpool Management School and Affinity Sutton, we canvassed the views of 100 Members to examine the barriers they face in moving towards a more intelligence driven, commercially focused procurement. Our research showed that too often resources are not focused on the tools, processes and technology required to enable procurement functions to realise their potential. PfH is now working with a growing number of organisations that are looking to unlock long-term benefits by adopting a more commercial approach, but it’s clear that procurement needs to be championed at a senior level for change to happen and it’s a message we will continue to highlight.
Technology is also playing a critical role in the way our offer is changing. We have made significant investment in Quantum, PfH’s new technology platform that includes payment consolidation, spend analysis and eprocurement services, and critically will provide a single portal view of spend for each Member, driving the intelligence to control costs and identify savings.
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PfH Live 2013 was an opportunity for us to discuss the challenges facing our Members.
Investment in people
Responding to change
The focus on investment in training has continued apace to ensure our procurement team remains at the cutting edge of the latest developments. The team took part in this year’s Achilles EU Academy to keep them up-to-date with the complex world of EU procurement legislation. Investment has also focused on improving the knowledge of procurement staff within organisations and some 300 took part in HouseMark Procurement Clubs where the emphasis was on helping to spread good practice and learning.
The expectations are that the tough economic climate will continue in 2014. That’s why we are focusing our attention on the commercialisation agenda and providing the foundations for a more sustainable path while offering the necessary expert support and services that will be required along that journey. Through ongoing dialogue with our Members we will provide the leadership, vision and support to help organisations tackle future procurement challenges and continue to create the surpluses to deliver strong social dividends.
We have seen the first apprentices join PfH through Aspire to Work, part of our Aspire social impact programme, which has also supported 150 young people from Warrington to carry out a range of community projects as part of the government’s National Citizen Service scheme.
A new service for Scotland In August we launched PfH Scotland, a new service that will develop services tailored to the country’s unique needs. It followed detailed research and discussions with sector stakeholders and the Scottish Government and is a reflection of the different policy landscape that’s emerged in Scotland and the desire for a more strategic focus on procurement. PfH Scotland has a dedicated team based in Glasgow and is developing collaborative approaches in the most strategic and complex areas of procurement such as planned and responsive repairs.
Steve Malone, Managing Director, Procurement for Housing
Steve Coffey, Chief Execuutive, Liverpool Mutual Homes and Chair of the Procurement for Housing Advisory Group
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Business plan In 2014, PfH will continue to respond to Members’ needs and their volatile market. Supported by strong stakeholder relationships and an effective Advisory Group, PfH is adapting its service proposition beyond frameworks to drive even more efficiency. PfH will see strong growth again in 2014 through greater framework spend, through collaboration with other buying groups and businesses, and through offering a broader range of services. Given that the demands on Members are set to grow even further, it’s of paramount importance that PfH continues to squeeze more from every pound they spend. In 2014 PfH will enable Members to meet this challenge by benefitting from full service procurement driven by bespoke solutions, technology services and frameworks. As a full service procurement provider PfH will deliver new and better frameworks, consultancy, bespoke tendering, procurement partnering and a range of technology solutions. PfH’s technology platform Quantum will provide a range of tools to drive more effective procurement but most critically of all will provide a single view of total spend. This capability has been illusive to almost every social landlord to date and will transform Members’ capacity for identifying and delivering savings.
Putting research findings into practice PfH’s changing offer to Members is in part shaped by our latest research that shows that procurement needs to make better use of intelligence and data to drive a more commercial approach. In 2014 we will continue to break down barriers to commercialisation through further research and the development of new products and services. This will be supported by a new knowledge transfer partnership with the University of Liverpool Management School, which will see a researcher help PfH to develop tools that support a more intelligence-driven approach to procurement, such as benchmarking savings and social impact trackers. Regional strategy groups made up of senior staff from Member organisations will play a key role in helping to shape these developments and next year groups will be established in North West England and Scotland.
Building the Alliance In 2014 Alliance will be pushing forward its new build programme with the aim of delivering more than 1,000 new affordable homes a year. The Alliance New Build team will utilise a range of delivery models and by working closely with our organisation we will cut the cost of new development and help increase the number of homes they manage.
Scotland The priorities for PfH Scotland will be further growth in membership and spend through investment in its dedicated team and in the development of independent frameworks and services. As well as launching a series of new frameworks, PfH Scotland will work to engage SMEs in the supply chain and assess their skills and capacity as part of a long-term strategy to help Members deliver greater local impact through their spend.
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More Members to lead PfH strategy It’s been a big year for PfH’s Advisory Group with the influx of new Members and new ideas. PfH is delighted to have welcomed such a high calibre of new Members to the group, which can be attributed to the consortium’s growing importance in the sector. PfH would also like to thank those that left the group this year, particularly Tom Smith who gave the group years of wholehearted commitment and we wish him well in his retirement. A big welcome to the Advisory Group’s new Members: Adrian Green Procurement and Asset Policy Manager, Paradigm Housing We recently set up a corporate procurement team which I lead and being a member of the advisory group can add value to Paradigm.
James Smith Head of Procurement, Notting Hill Housing John Lee OBE Chief Executive, Your Homes Newcastle
Paul Lees Chief Executive,
Clare Miller Group Director of Governance and Compliance, Affinity Sutton
Adactus Housing I’m looking forward to working with the group to drive the expansion and scope of the consortium’s product range.”
Vinny Roche Director of Commercial Services, First Choice Homes Oldham
William McCormick Group Procurement Manager, Southern Housing Group Joining the group gives me a great opportunity to influence at a strategic level and gives me a view of the market from a
A big thank you to our established Advisory Group Members for their continued support: Chair, Steve Coffey Chief Executive, Liverpool Mutual Homes The Advisory Group is playing a vital role. The strategic guidance we provide in periods of sector volatility is particularly important, so it is great to have the support of our new Members.” Martin Cawthorn Assistant Director of Procurement & Property, East Thames Group
Elaine Walder Director of Business Services, National Housing Federation
Steve Everitt Group Procurement Manager Contour Housing Group
Ross Fraser Chief Executive, HouseMark
Paul Kennedy CEO, CEL Group
Alan Ballantine Group Procurement Manager, Gentoo Group
Steve Malone Managing Director, CEL Procurement
Ian Atkinson Director of Property Services, Monmouthshire Housing Association
Contact Victoria Stratton at: vstratton@procurementforhousing.co.uk for more details.
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Commercial approach required in financially uncertain times In November 2013, PfH published a white paper in collaboration with the University of Liverpool and landlord Affinity Sutton, which challenged social housing providers to take a more commercial approach if they are to tackle the threat of revenue uncertainty and rising costs.
Two statistics from the research immediately jump out. Firstly, that 70% of participants feel procurement’s importance is rising; and secondly, that 80% do not expect their procurement team to increase in size over the next three years. While those two figures are likely to raise concerns about capacity, the challenges facing the sector run far deeper.
Identifying the challenges 1. The policing perception EU regulations and the heightened fear of challenge are a major factor behind procurement’s prominence and this reinforces the image of the procurement function as ‘policing’ and monitoring compliance for the organisation. This stifles the potential for procurement to play a more strategic role.
70%
2. Capacity is a problem of participants feel procurement’s importance is rising.
There is a need to drive better value for money in light of the financial challenges facing landlords. Our research found that capacity is a major barrier to procurement fulfilling this role to its true potential, with just a third of respondents saying they are sufficiently resourced.
3. Limited intelligence hinders negotiating
80%
do not expect their procurement team to increase in size over the next three years.
Contractors, particularly in key areas like the building industry, are ever more sophisticated in the way they operate and are able to take advantage of the weak market intelligence position of RSLs, ALMOs and LAs. position on market intelligence. Too many landlords haven’t kept up and their ability to negotiate in the marketplace and drive better value is severely limited.
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Lack of intelligence, resource, spend analysis
Need identification
Little contract management, savings tracking, supplier evaluation
Procurement teams focus on tendering and compliance
Sourcing
Tendering
Contract award
Post contract
Finding the answers 1. Hand procurement the reins
3. Sharing knowledge
If the skills and knowledge start and finish with a landlord’s procurement function there’s a risk that the good work will unravel the moment it’s out of their hands and into those of buyers ill equipped to finish the job. What’s required is a cultural shift that makes procurement the responsibility of the whole organisation. PfH provides full service procurement support, which means that you don’t need to bring in additional personnel to make this happen.
After spend analysis it’s an ongoing process of building knowledge and skills across the organisation. Purchasing consortia such as PfH can draw together and share intelligence on the myriad of markets that social landlords utilise. A key conclusion from the research was the need for collaboration between landlords. Again, consortia have the skills and experience necessary to enable this to happen effectively.
2. Spend analysis
4. What are other businesses doing?
The research shows that spend visibility is generally low across the sector. Landlords tend to measure whether a project has come in on budget – not precisely what that budget was spent on or even whether it could have been lower to begin with. PfH has introduced Quantum Spend Analysis to address this gap, provide total spend visibility and identify savings.
The research challenged some of the ‘norms’ of social housing procurement. It found that often the same small range of suppliers is used again and again with spend and performance data accepted unquestioningly, creating a market with inflated prices. The best way to combat this is by looking outside the sector, for example, what are hotel chains paying for building cleaning contracts? This is an area that PfH is looking to address with the introduction of a benchmarking tool.
Andrew Carlin, Commercial Director
For more information about how we can support your organisation contact us on t: 0845 864 5260 e: info@procurementforhousing.co.uk
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Case Study:
PfH delivers tenant led grounds maintenance for Red Kite Red Kite Community Housing was formed in December 2011 following a stock transfer from Wycombe District Council. The procurement of a new Grounds Maintenance contract for Red Kite properties and open spaces was a high priority, and PfH was selected to deliver it. PfH spoke to Red Kite’s commercial manager Jonathan Radcliffe about this critical project. What were your key objectives? Red Kite is a tenant led organisation and it was imperative that the project managers understood the level of detailed involvement our tenants and leaseholders would have in the whole procurement process, from specification design to tender analysis. Technically the objective was to appoint the best value for money grounds maintenance contractor, which met the expectation of tenants and leaseholders.
Why was the contract so important? As a newly formed housing association we made a number of clear promises to our tenants and leaseholders, and it was imperative that the contract delivered against these promises, especially in the highly emotive area of grounds maintenance.
How would you describe the approach adopted by PfH? PfH combined both technical and procurement expertise throughout the project. The technical consultant had an in-depth knowledge of grounds maintenance, discussing various best practice approaches with tenants and leaseholders before preparing a tailored service specification that accurately reflected the requirements of Red Kite. The procurement lead ensured that the tender documents were designed in a way that aligned with the specification in a clear and transparent fashion. PfH engaged with Red Kite throughout the process to ensure the project was delivered on time and delivered reporting and analysis at key stages for stakeholder review.
What did the project achieve? The procurement group of tenants and leaseholders were delighted with their involvement throughout the process and that their selection of a preferred contractor was in line with the recommendation from PfH. The project was a real success and we are particularly pleased with the project management, the expertise that PfH were able to provide in devising the specification and their willingness to be flexible to accommodate specific requirements.
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PfH supporting young people in the community Throughout 2013 PfH continued its support of its adopted charity Warrington Youth Club through its Aspire scheme, providing some great outcomes for local charities and community groups. PfH staff worked with the Youth Club to deliver the National Citizens Service (NCS) Award scheme for 150 young people aged 15-17 throughout the summer. The scheme is designed to give young people life skills, training and experiences that will assist them in becoming engaged and valued members of the community through the design and completion of social value projects. PfH delivered project management training and enlisted the support of Office Angels and Digital Outreach to deliver training on ‘cv writing and interview skills’ and ‘working in the voluntary sector’. PfH also gained the support of many of its suppliers to provide products for the young people who were helping their charities with refurbishment and gardening projects.
PfH procurement apprenticeship supporting growth Through its Aspire to work scheme, PfH has seen the first apprentices join PfH, giving them the opportunity to gain valuable experience in the world of social housing procurement. In September 2013 PfH appointed Mike Reynolds who had just finished studying at the University Academy of Warrington. During an initial work experience period, Mike impressed the PfH leadership team and he was subsequently offered a place on an apprenticeship scheme. Three months into the scheme, Mike is delighted to have learnt some important skills. “I’m really pleased to be learning so much and in the coming months I’m looking forward to evaluating tenders and building member and supplier relationships. I’m hoping to work my way up through the procurement function and eventually become a category manager.”
Michael Reynolds, Apprentice Procurement Assistant
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Independent procurement service launched for Scotland Following detailed research and discussions with Scottish housing associations, local authorities, industry bodies and Scottish Government, PfH extended its support for Scotland in 2013 by introducing an independent and dedicated service. ‘PfH Scotland’ will help Scottish social landlords meet the challenges set in the Public Procurement Reform Bill in October 2013 and answer the call for a greater strategic focus on procurement as they grapple with the impact of welfare reforms and tightening budgets.
Steve Malone, Managing Director at PfH, said: ‘Landlords in Scotland are under enormous financial pressure at present. We can bring an in depth knowledge of the sector and its supply chains gleaned from managing the direct and indirect spend of hundreds of landlords for almost a decade.’
PfH Scotland has a dedicated team based in Glasgow which has started work on the development of collaborative approaches in the most strategic and complex areas of procurement in Scotland, such as planned and responsive repairs. This will critically incorporate the development of skills and capabilities across the country. By engaging small and medium sized businesses, PfH Scotland is working to maximise the impact social landlords can have on their local economies.
2013 4th quarter
PfH Scotland will also support the requirements of public procurement reform in Scotland. Members will be able to access support for developing procurement strategies for large contracts and annual procurement reports. Scottish social landlords can also be assured that frameworks will comply with the sustainable procurement duty highlighted in the Bill.
PfH Scotland will be launching these independent frameworks:
Kitchens; Flooring 2014 1st quarter Support & Social Care Recruitment; Hard Facilities Management; Soft Facilities Management; Total Facilities Management; Grounds Maintenance Vehicles; Janitorial, Workwear & PPE; Legal Services 2014 3rd /4th quarter Appliances, Repairs & Maintenance
Contact PfH Scotland for more information, t: 0845 864 5288 e: info@pfhscotland.co.uk
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2014
PfH Live 2014 24th – 26th June Thanks to its continued success, PfH will once again co-locate its PfH Live event with the CIH Housing Conference and Exhibition in 2014. With attendance increasing again in 2013 and with delegate and visitor satisfaction higher than ever, PfH has agreed to co-locate the event in 2014. PfH will again be providing 3 days of thought-leading content for senior executives and procurement professionals in its masterclass seminars, with the focus clearly on cost reduction in an environment of uncertain revenues and the costs associated with welfare reform.
In 2013 more than 400 delegates joined our speakers for an insight into a wide range of strategic agendas including: driving commercial approaches; sustainable homes; universal credit and direct payment; training and jobs for tenants; legislation, legal challenge and fraud.
To reserve your place, email PfH at info@procurementforhousing.co.uk
Accelerating the delivery of low carbon affordable housing In 2014 PfH and its Alliance partners Fusion21 and Carlton will be launching a ground-breaking new build solution incorporating an innovative approach to funding and delivering projects from 10 to 1000 homes.
Development
Procurement
Alliance creates sustainable homes incorporating good design, flexible layouts and low carbon technologies.
Standardisation, modern methods of construction and a transparent approach to procurement coupled with unrivalled buying power, enables Alliance to significantly reduce costs.
Funding Alliance partners with specialist and institutional investors to provide effective short and long-term finance solutions.
Alliance is committed to delivering projects that provide positive social, economic and environmental benefits, including employment and training to help create sustainable communities.
For more information: t: 0845 864 5171 e: info@allianceprocurement.co.uk
PfH frameworks and suppliers Ambient and Chilled Food *Sep 13
Furniture and Associated Products *Jul 10
Jewson/ Graham Limited
3663 Limited
Furniture Resource Centre
Newey & Eyre
Brakes Limited
Peel Mount
Prism UK Medical Limited
H.N. Nuttall Limited
Shackletons
Mark Clegg & Company Limited
Pineapple
Bill Payment Services *Feb 11
Whitaker Services
The Co-operative Bank
Flooring *Aug 13
Building Cleaning Services *May 11
Crown Flooring Limited
PTS Screwfix Stannah Stairlifts Unimer Wolseley
AM Support Services Hi-Spec Facilities Mitie Ocean Contract Cleaning
Supporting manufacturers for Materials and Designer Contracts Limited Japanese Knotweed and Other Invasive Weeds *Mar 13 Country Grounds Maintenance
Armitage BDR Thermea (Baxi) Be Modern
Japanese Knotweed Specialists
Bristan
Kingcombe Aquacare
Dimplex
Regent Cleaning Superclean Services
Fernox PBA Solutions
Electrolux Laundry Systems
Aqualisa
Japanese Knotweed Control QFSL Cleaning
Commercial and Domestic Appliances *Oct 10
Associated Managed Services Agreement
Phlorum Limited Kitchens *Nov 13
Equanet (DSG Group)
CLC Contractors
JLA Ltd
Desmond Magee & Sons
PJH Group
Glow-worm Grundfos Honeywell Ideal Heating Ideal Standard Kohler
Forrest Methven
The Co-operative Electrical Debt Management *Jul 11 BPO Collections Limited CCS Collect
Jackson and Jackson & Son Keepmoat Regeneration
Moores Furniture Group Orbit Services
B&Q
BRE Carbon Smart Centre for Sustainable Energy Inenco Monarch Partnership
Pegler Permadoor Polypipe
Novus Property Solutions
Richmond Cabinet Company
Purmo Quinn Rangemaster (Leisure Sinks)
Energy Procurement and Consultancy *Oct 12 Aqua - Elvet Partnership
Myson Oso
Magnet
Network Credit Services
Decorating Vouchers *Sep 13
Mira
Rixonway Kitchens
Robinson Willey
The Symphony Group
Roper Rhodes
Materials and Associated Managed Services *Feb12
Sentinel
AKW Medicare
Siemens
B&Q
Speedfit
Chiltern Invadex Limited
Stelrad Surestop
Edmundson Electrical Tavistock
UPG
Eyre & Elliston
Verco
Grafton Merchanting GB Limited
Valor
Impey Showers Limited
Vokera
Twyford Bathrooms
Worcester
PfH agreements and suppliers Office Supplies *Apr 13
Vehicle Purchasing *Apr 11
Office Depot
Allied Vehicles
Paint *Feb 13
Citroen
Crown Paints DAF Trucks
ICI Paints AkzoNobel Euro Commercials
Johnstone’s Trade Print Management, Photocopiers & Associated Services *Jun 12
Fiat Ford
Altodigital General Motors
Arena Group Isuzu
CDP Iveco
InnerWorkings Kia
M2 Mazda
OcĂŠ Nissan
Resource Housing Recruitment Services *Jan 11
Peugeot
Blue Arrow
Renault
Eden Brown
Renault Trucks
Hays Specialist Recruitment
Rygor Commercials
McGinley Human Resources
Toyota
Morgan Hunt Public Sector
Workwear, PPE and Janitorial *Mar 10 Alexandra Plc
Office Angels Limited Arco Limited
Randstad UK Holding Bunzl Cleaning and Hygiene Supplies
Reed Specialist Recruitment Limited Greenham Safety and Workplace Supplies
Service Care Solutions Limited Telecommunications *Feb 13 Britannic Technologies
Nationwide Hygiene Supplies Limited Office Depot Plc
ConvergeOne Daisy Communications Insulation and Associated Works *Jul 11
Gamma Network Solutions Social Telecoms Updata Infrastructure Vehicle Fleet Management Services *Apr 13 Automotive Leasing Bott Limited Days Contract Hire Lex Autolease Shell Venson Automotive Solutions
Climate Energy Limited Eaga Grafton Merchanting GB Limited Herbert T Forrest Limited HIS Group Limited Keepmoat Limited Kier Knauf Insulation Limited Mansell Partnership Housing Mark Group Limited MITIE Property Services (UK) Ltd Rockwool SPS Envirowall St Annes Contractors St Gobain Weber Structherm Limited Wetherby Building Systems Limited Yorkshire Energy Services CIC
Mechanical Ventilation and Heat Recovery and Heat Recovery Room Ventilator Systems *Jul 11 Brookvent Enviro Vent Limited Ferrob Limited Graham Group Limited Greenwood Air Management Limited Herbert T Forrest Limited Jackson & Jackson & Sons Limited Keepmoat Limited Rothwell Plumbing Services Limited Vent-Axia Group Limited Solar PV, Solar Thermal and Voltage Optimisers *Apr 11 Apollo Property Services Group Limited Avonline plc Barrier Energy Limited BHE Services (Bolton) Limited Breyer Group plc British Gas New Heating Limited Climate Energy Limited Commercial Technical Services (formerly Commercial Television Systems) UK Limited Daikin Solar Thermal Systems Dimplex Renewables Dodd Group (Midlands) Limited Grafton Group Graham Group Limited Helena Propertycare Herbert T Forrest Limited Joju Limited Keepmoat Limited nPower PTS (Plumbing Trade Supplies) Redland Regeneco Services Limited SCC International SIG Energy Management Top Notch Contractors Limited VO4HOME Vphase plc (T/A Vphase Smart Energy Ltd) Warmer Heating Limited Wates Living Space Yorkshire Energy Services CIC Supporting Manufacturers for Solar PV, Solar Thermal and Voltage Optimisers GDC Group Ltd (t/a Dimplex Renewables) Glow-Worm (Vaillant Group Uk Limited) Bosch Thermotechnology Limited Vaillant Limited Kingspan Renewables Baxi Heating UK Limited Maintenance, Servicing, Repair and Installation of Heating Systems *Apr 12 British Gas t/a PH Jones BSW Building Services Carillion Heating Services Limited Gas Advisory Services Limited Helena Partnerships Huyton Plumbing & Heating Limited Icon Training and Assessments Integral UK Limited KNW Limited Liberty Gas Group Lovell Partnerships Limited Morgan Lambert Morrison Facitilities Services Pennington Choices Limited Proline Mechanical Limited Quality Heating Services Robert Heath Heating Limited Rothwell Plumbing Services Limited Sure Maintenance Limited Swale Heating Limited T Brown Group Limited TSG Building Services Limited Warmer Heating Limited