Quatrefoil Winter 2014 - Issue 32
A Few Highlights: Conference Highlights
page 4
Marketing Results
page 5
ACQ: Acquiring, Correctly, Quickly
page 6
Xmas Gift Suggestions
page 7
Maximize the power of Enterprise Search
Parkland Regional Library
Hibernate & Educate
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Snowmageddon, Ron Sheppard in front Parkland, Winter 2013.
Inside This Issue: 2
Director’s Desk
3
Looking Ahead
4
News & Notes
8
Consultants’ Corner
12 Library News
Can you believe how much snow we had last year?! Parkland headquarters has less snow than 2013 but the same amount of holiday spirit. Happy Holidays!
Expanding our Horizons Conference recap on page 4
Simon & Schuster titles now available to order for 3M on page 5
Lindsay McFarlane shares what she learned at NetSpeed on page 8
Find out if your library needs to start screening volunteers on page 9
How one hour a day can make a big difference in your advocacy efforts on page 10
5 Ideas of how to use Instagram in your library on page 11
Alix Library celebrates 100 years on page 12
Sylvan Lake Municipal Library unveils their new renovations on page 13
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Director’s Desk Highlights of projects and developments at Parkland and beyond Election of Board Chair and Executive Committee The PRL Board had their annual organizational meeting on November 6th, 2014. Debra Smith, representing the Village of Lougheed, was elected for another term as board chair. Representatives were also appointed to the 2015 Executive Committee: Ron Sheppard, Director
Debra Smith, Board Chair Deborah Cryderman, Camrose City Christine Moore, Red Deer County Tammy Burke, Rocky Mountain House Linda Haarstad-Petten, Bentley Janine Stannard, Paintearth County Jean Knudtson, Bashaw Ray Olfort, Blackfalds Bob Green, Carstairs Sheila Church, Bowden
Parkland Regional Library 5404 56th Ave Lacombe, AB T4L 1G1 Phone: 403.782.3850 Fax: 403.782.4650 www.prl.ab.ca
Send submissions or comments to Meredith: communications @prl.ab.ca
Also under discussion is the potential role TAL could play in the development of a province-wide integrated library system (ILS). A single ILS has been discussed for over a decade but the need for a number of large academic libraries to migrate to a new platform may act as a catalyst to move this idea forward. Budget Approval
PRL’s budget must be approved by 2/3 of the population representing 2/3 of the Parkland has initiated an advocacy campaign membership. To date, the budget has been related to the provincial operating grant and approved by 76.5% of the population and capital funding for the system headquarters. 68% of the municipalities. The Parkland Materials to help board members were sent budget has been approved for 2015. While out in August. To date the Town of Bentley, not all municipalities responded there have the Town of Bowden, the Village of not been any that didn’t approve the budget. Forestburg, the Town of Daysland, the Town of Penhold, the City of Camrose, Camrose County, and Lacombe County have Next PRL Board Meeting: responded. The Lacombe Globe also February 26th, 2015 at 1 p.m interviewed PRL’s Director. PRL Headquarters Advocacy Campaign
The Quatrefoil is a quarterly publication of:
Executive Committee meetings in September and October. Meeting topics included the replacement process for the TAL CEO, Clive Maishment, the draft TAL budget for next year, the development of TAL’s new strategic plan, and an evaluation of current TAL services such as the licensing and continuation of the TAL Card program.
With all the changes in government, PRL Board Chair Debra Smith reminded trustees that it’s time to contact their local MLAs again. Parkland appreciates your advocacy and thanks you. TAL Executive Committee Meetings Sheppard attended a number of TAL
Looking Ahead
Mark your calendar Dec.
Jan.
Feb.
Lacombe County libraries review county borrower records for Jan 2015 reporting 1
Budget (estimated) due to municipal council for approval
15
Postage reimbursement forms due to Parkland
early
GST Rebate filing for July-December 2013 (if applicable)
mid
Caldecott and Newbery Medal winners announced
mid
TD Summer Reading Club forms sent to libraries
16 & 19
Annual Report Workshop and Websites Basics Workshop at Parkland (details on prl.ab.ca)
27
Family Literacy Day
1
Young Canada Works Summer Work Experience applications due
15
Deadline for submissions to Quatrefoil
15
LAA Continuing Education Grant application deadline
22-28
Freedom to Read Week
26
Board Meeting (Annual Report and Year in Review)
End
Annual Report and Survey due to Municipal Affairs
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News & Notes
Expanding our Horizons Library Conference
Top Row: PRL Consultant Librarian Karyn Goodwillie, PRL Director Ron Sheppard introducing the keynote speaker Linda Cook, and CEO of Calgary Public Library Foundation Paul McIntyre-Royston. Middle Row: Happy Harbour’s Jay Bardyla with Mary and Crystal of Stettler Public Library, Keynote speaker Linda Cook, CEO of Edmonton Public Library, Group shot of attendees from across the region. Bottom Row: Jon Lillow from Foothills System, Donna White from Book Publishers Association of Alberta, Kim Johnson, Katrina Borowski, and Jen Anderson from Public Library Services Branch.
We held a very successful conference at the Lacombe Memorial Centre on September 22nd with 104 attendees from around the region, including 12 trustees and one municipal councillor. This multi-stream learning event offered something for everyone and participants were well pleased with the sessions they attended. Linda Cook, CEO of Edmonton Public Library got the day off to a fabulous start, talking about what led EPL to become Library Journal's 2014 Library of the Year: advocacy, community engagement, passionate staff and continual efforts to build on past successes and to tailor services to meet community needs. Other popular sessions included an inspiring presentation on fundraising from Calgary Public Library's Paul McIntyre-Royston, the always engaging Wendy Hodgson-Sadgrove on marketing library collections and services, an investigation into non-traditional lending collections such as tools and seeds, and successful youth programming from the 2014 Minister's Award winning Innisfail Public Library. Thank you to the exhibitors, who helped fill up our prize table, the terrific line-up of speakers, and to all of the attendees who made this such a successful day. We look forward to offering another conference in 2016.
News & Notes
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Simon & Schuster Titles Available for Order on 3M
this her
Simon & Schuster titles will now be available for purchase in 3M.
Simon & Schuster content is one user, one copy and has a 1 year expiration model, similar to Penguin content. Parkland will be able to circulate titles as many times as we want for 1 year from the purchase date.
3M has drawn on S&S's sales data to create four lists of backlist best sellers that continue to circulate in libraries. This is a great starting point to start adding content to the Parkland collection. Please see the Featured Lists within the "Home" tab of the CAT Tool. 3M ordering instructions are on prl.ab.ca/horizon#ORDERING Simon & Schuster Featured Lists: Adult Fiction Core Backlist Adult Nonfiction Core Backlist Young Adult Fiction Core Backlist Juvenile Fiction Core Backlist
Marketing Campaign Stats The early results of October’s marketing campaign are in. Overall, use of PRL’s digital resources increased significantly. The eBook platform, 3M Cloud Library, was used the most. Meredith Bratland, Communications Coordinator, has suggested to the PRL Board that member library boards should discuss the possibility of offering free library cards to boost library memberships throughout the region. Edmonton Public Library saw a 40% increase in memberships during their initial free card campaign in 2013. Calgary Public Library began offering free memberships in November 2014. One quarter of PRL members offer free library cards.
Currently, 13% of the residents in the PRL region have a library card. To increase library memberships across the region by a mere 5%, the region would need to attract 10,250 new cardholders. Hoopla use increased by 13% from September. Hoopla’s use is still rebounding from monthly limits put in place in early September that were later removed. Zinio use increased by 5%. This use should continue to grow in 2015 with the new titles that have been added. 3M’s active users increased by 63%, which is 186 users. Between October 31 and November 7, registered users increased from 757 to 904. In October, 1604 eBook checkouts and 792 holds placed.
News & Notes
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Wacky Subject Headings found in Cataloguing “They all make sense when you think about it. It's just the terms used that make me smile, but that could also be the cataloguer in me.” A little bit of library humour from Cataloguer, Victoria Papst. Herbalists – Crimes against – Fiction Deadly Devotion by Sandra Orchard Comic books, strips, etc. – Comic books, strips, etc. – Juvenile Fiction Taro and the Magic Pencil by Sango Morimoto Bee culture Complete step-by-step book of beekeeping by Christy Hemenway Brassieres in art Support the Girls: Bra Art for Breast Health
D
Fire extinction – Juvenile literature F is for Firefighting by Dori Hillestad Butler Brainwashing – Fiction – Juvenile sound recordings Game over – James Patterson and Ned Rust (Audiobook) False Personation Scandal in the Night – Elizabeth Essex Verbal Self-Defense Tongue Fu! : How to deflect, disarm and defuse any verbal conflict by Sam Horn
Acquiring, Correctly, Quickly: Tips from Acquisitions First could be last! Beware of ordering forthcoming items too early. Best seller/hot list orders receive priority at PRL and with our vendors. If you order your items more than six months in advance of the publishing date, it is possible that you could receive them after other libraries who ordered later than you because they were not yet classified as “Best seller” at the time of the order.
News & Notes
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All I want for Christmas is books!
From: Didsbury Municipal Library This is the perfect gift for anybody that loves the movie The Princess Bride because you get the behind the scenes stories from the actor who played Westley. Hilarious and touching
From: Stettler Public Library Everyday by David Levithan. This story is about A, a teen who wakes up every morning in a different body, living a different life. Between by Angie Abdou. It pits first world privilege against third world desperation while two moms do their best to navigate a world of expectations.
From: Camrose Public Library Governor General’s Literary Awards
Consultants’ Corner
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NetSpeed 2014 Parkland consultant, Lindsay McFarlane, attended the Netspeed Conference in Edmonton on October 16 and 17. Many of the sessions I attended at Netspeed focused on how libraries can continue to make their services and spaces relevant in the 21st century. Sandra Singh, Chief Librarian at Vancouver Public Library, kicked the conference off with a thought provoking keynote address. She discussed the increasing competition libraries are facing for attention and funding. Some food for thought:
Library core services include collections, programming, technology, research expertise, and public space. (Often) other community organizations also offer some of these services. BUT libraries become special when they integrate their services. Layer, weave, and integrate. Create new connections between the library’s services and people’s needs. Don’t be shy to frame the library as a leader in your community.
Libraries need to create a sector identity. One easy way to start: Promote your library’s activities AND highlight what other libraries are doing on your library’s social media channels.
Other sessions I attended talked about measuring the outcomes and impacts of a library’s services…
Measuring the success of a library’s activities isn’t always just about the numbers. How do people feel being there? One example: For a Royal Wedding program, a library measured the number of people who wore hats and fascinators, not just the number of people who attended. This measurement more accurately reflects how the event positively affected attendees. Excitement + happiness = fancy hat wearing.
Sometimes simplified measurements are effective. Think about measuring what matters.
…And designing the spaces those services will take place in.
Have you ever thought about the shape of the library’s space? Circles are collaborative; everyone has an equal voice in a circle. Rectangles are communicative; the focus in a rectangle is at the front of the room.
Things to consider when you’re thinking about your space:
Acoustic separation (eg. Will the noise level of one activity disrupt a simultaneous activity in the same space? Is there a way to reduce the noise impact?)
Spatial tolerances (eg. How much space is required to make equipment, materials, and furniture safe and accessible?)
Design aesthetics
Ben Weinlick, Netspeed’s closing keynote speaker and founder of the Think Jar Collective, discussed how people centered service design thinking can be used to improve the services we offer in our libraries.
Service design thinking encourages co-creation of services with the people who are actually going to use them. Start by empathizing with the service group; try to see the world from their perspective. Then define the issue, the audience, and what will make the service successful. Finally, ideate, prototype, and test. Incorporate users throughout the process, not just at the “test” phase.
Consultants’ Corner
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Screening Volunteers Checking up on Volunteers If you belong to the Alberta Public Library Administrators Council (APLAC)1, or get Volunteer Alberta’s Sector Connector2, you will have heard that the Royal Canadian Mounted Police (RCMP) announced a change to their policy on background checks. If implemented, this change will require people to provide fingerprints to get a Vulnerable Sector (VS) background check. Currently fingerprints are only needed when a record check is inconclusive (i.e. a birthdate or name search matches that of a pardoned sex offender). Volunteer organizations across Canada are worried this change will mean delays in processing VS checks and will discourage people from volunteering. A number of volunteer organizations met to discuss their concerns, sharing them with the RCMP. As a result, the proposed policy change has been placed on hold while the RCMP hold consultations with law enforcement agencies, volunteer agencies, and other stakeholders.
Does your library check volunteers? If not, and your volunteers work with vulnerable populations (youth under 18, seniors over 65 and the disabled), it is recommended that VS checks be performed. It is not a difficult process, but it does take time. The RCMP website estimates a 4 week processing time when using print based fingerprints. Electronic fingerprinting (available in Camrose, Red Deer and Rocky Mountain House) reduces this wait time to 3 business days or less. Keep in mind that with numerous organizations (schools, youth groups, sports teams, etc.) starting up after the summer, autumn can be a peak processing time. If your potential volunteer has a VS check done for another organization, you should be able to rely on it. Ask to see the original and make sure it is not older than 6 months. Unfortunately, the lack of a record does not mean a volunteer is safe. Equipping your library with strict practices and policies, training team members to recognize and respond to inappropriate behaviours and providing adequate supervision of volunteers will demonstrate that you have done your best to manage risk. To have a VS check done, ask your volunteer to go to your local law enforcement agency. In most cases there will not be a charge for this check. If your community does impose a fee, help may be available. For information see: http://voan.volunteeralberta.ab.ca. If you have questions on background checks, contact your Parkland consultant. 1
http://www.lloydminster.org/aplacwp/wordpress/
2
http://volunteeralberta.ab.ca/news-and-events/sector-connector
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Consultants’ Corner
Advocacy: The difference an hour makes In a recent issue of American Libraries, American Library Association President Courtney Young wrote about what she believes to be a core professional responsibility: advocacy. In her view, we choose to become library staff and trustees out of a commitment to ensuring the broadest possible access to information as a means of enriching the life of individuals and the entire community. We are dedicated to fundamental human rights like education, privacy, and intellectual freedom.
essential library and a stronger community. Young reminds us that with every conversation, presentation, visit, email, or call, we’ll also be delivering a larger message to policymakers: library staff, volunteers, and trustees and the ideals for which we stand are powerful. Just one hour a week will make a world of difference. Let’s start today.
In order to effect the change that we want to see in the world, every single one of us must act. That action is advocacy—and it cannot succeed without each one of us. Here are five advocacy activities applicable to staff and volunteers of even small public libraries:
COURTNEY L. YOUNG is head librarian and professor of women’s studies at Pennsylvania State University and President of the American Library Association. Her article appeared in the September/October 2014 issue of American Libraries Magazine.
Advocacy is meeting with your local officials to talk about your library and its impact on and importance to local community members of all ages.
ALA’s Advocacy University is a comprehensive clearinghouse of advocacy tools and resources for all kinds of libraries.
Advocacy is taking every opportunity to speak at your local Rotary Club, church, parent council, women’s institute, and dozens of other organizations to tell the story of how crucial libraries are in the 21st century.
Advocacy is proactively inviting MLAs and local officials to your library for a simple visit or a special event to help build personal relationships and invest in them a full sense of libraries’ value that will be critical when, for example, difficult funding and other policy decisions are being made.
Advocacy is building relationships with other community groups that can help leverage your voice in supporting learning, literacy, the freedom to read, and libraries.
Advocacy is actively engaging with your community: by helping community members to realize their aspirations while creating a more
Parkland’s Advocacy webpage contains tip sheets as well as links to Canadian and Alberta-specific advocacy tools.
Consultants’ Corner
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5 Ideas for Using Instagram in the Library At one point during its inception, Instagram was deemed an app used only by the younger generations; however it’s now helping people when they visit libraries. It can be instrumental as a photo and video sharing tool and a learning website for teens. Since teens are inclined to follow this trend, you can take advantage of it by encouraging them to use Instagram while in the library. Here are a few creative ideas. Events and Service Advertisement Instagram allows you to reach a larger audience, especially in promoting your events and services. There are over 80 million users on Instagram and the app can be used to target a larger audience. Whether you are posting an author’s talk or a book sale, most patrons favour interactive ads over a simple write-up. Interactive Reading and Learning The most straightforward way of using Instagram is to have one to one interaction. A photo of an historical artifact can be accompanied with a caption that says “Can anyone guess what this was used for?” Aside from garnering followers, a post can be flooded with answers. Use this opportunity to give more interesting facts about the photo and increase engagement. Student Assessment Instagram can be used for conducting library assessment among teens by using a photo journal method. Using a DSLR or a smartphone camera, librarians at John Jay Library asked students to document their whole library experience in terms of services and amenities. Or try asking them to use the video feature for a more interactive documentation. You may check geo-tagging locations and track which photos your students think are worthy of posting. Whether these are piles of books or computer facilities, these photos will provide you with a glimpse into how they value the library. New titles with Hashtags (#) Similar to a practice used by restaurants, you can use Instagram to post your “daily specials,” or newly acquired titles, using the hashtag feature. For example, if you have the new Lena Dunham book you can post about it using the official hashtag of #NotThatKindOfGirl and direct the post to @lenadunham. You can also include hashtags that would cater to the interests of young adults, such as #humor, #girls, #memoir, or #currentlyreading. Mini-Tours and Tutorials Although the video feature of Instagram runs on a 15 second limit, this is enough to create mini-tours and tutorials. For newcomers, you may record a mini-video tour, showcasing the highlights of the library such as the coffee shop, book sections, and special areas. You can also use this feature to introduce your staff showing your patrons that they can easily find your assistance.
Article by Jennifer Birch for Voya magazine, Vol. 37, Num.3. It has been adapted for Quatrefoil.
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Library News
Alix 100th Anniversary
Top Row: Talayna Gartner with first prize, Lacombe County representative Brenda Knight, Beth Richardson. Middle Row: Rachelle Grypuik with third prize and Library manager Terry Holdstock, Allan Christie and Carol Sims performing, MLA Cal Dallas. Bottom Row: Board member Dwight Nagel, Allan Christie concert, Alix Mayor Curt Peterson with Dwight Nagel.
On October 18th, the Alix Public Library celebrated its 100th Anniversary. The day began at the library with greetings from MLA Cal Dallas, speaking on behalf of Municipal Affairs Minister Diana McQueen; Brenda Knight on behalf of Lacombe County; and Mayor of Alix Curt Peterson. Other dignitaries included Rhonda O’Neill, who brought greetings on behalf of Parkland Regional Library, and Public Libraries Services Branch representative Jen Anderson. Former library manager Beth Richardson was recognized and the current library manager, Terry Holdstock, was introduced. To help Alix Public Library celebrate its 100th Anniversary, an art contest was held with the help of the AlixMAC School. The winners where picked by the community members who came into the library to view the posters and vote for their favorite. Talayna Gartner won first place, Larissa Mainville won second place, and in third place was Rachelle Gypuik. Congratulations to the winners and thank you to all who entered and to those who voted. We moved to the Alix Community Hall for the afternoon where Allan Christie entertained during the open mic with help from Carol Sims. We also celebrated with an Olde Fashion Candie Shoppe and an Olde Fashion Booke Shoppe. The evening concert was by Allan Christie and the Hot Brands. Allan and his band are based out of Sundre and gave a wonderful performance of authentic cowboy country music. Terry Holdstock, Library Manager
Library News
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Sylvan Renovations Unveiled When I started working for the Sylvan Lake Municipal Library in March, I knew that there would be a major construction project underway. The actual destruction/construction was to have started in January, but was only just beginning when I arrived. The Archives had already moved out of the building to take up residence in their new location in the basement of the town hall. Items had been packed up and moved into storage. There was limited access to the public washrooms and only one entrance was available. Still we remained open to the public as slowly walls started coming down and the dust rose around us.
The decision was made at the March board meeting that the library would be closed to the public for two weeks to allow construction to move along at a faster rate. Staff would continue working, but crammed into the new programming room, surrounded by boxes, building materials, and more
dust. We closed from April 20 to May 4, but were able to offer public-use computers and inter-library loan pick-up through a partnership with HJ Cody High School. While closed we weeded heavily and flipped the layout of our shelving, teaching the workmen the Dewey decimal system in the process.
With the additional space from the Archives, we were able to enlarge our Children’s area, as well as put seating areas in our Young Adult and Juvenile sections, using shelving arrangements and area rugs as a means of setting each area apart. The Children’s area got all new shelving, thanks to our Friends group and a donation from a local business, Falcon Homes. The Young Adult area received a games table, which is well used by families and Young Adults alike. The Young Adult and Juvenile shelving is much shorter than the shelving used in the Adult section. Because of the re-organization and the difference in shelving
height, more natural light is coming into the library, a feature that is the most common compliment that we receive. Throughout the building there were updates. A whole new colour palate was used on the walls, which we have since incorporated into our branding. New carpet and laminate were put down as well. The old circulation desk was removed and replaced with something bigger, new, and funky. Lighting issues were addressed, as was air-flow. Staff work areas were also updated, with a wall removed, new paint and new carpet added. Two new bathrooms were installed, which are both wheelchair accessible. Eventually the roof will be reshingled as well. On October 25th we celebrated the end of renovations with a party at the library. The response to the new space has been very positive, and we are very thankful to the Town of Sylvan Lake for funding this project. Caroline Vandriel, Library Manager
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Library News
Caroline Library: Mystery Box Challenge Caroline Mystery Box Challenge, hosted during the 2014 Eureka Summer Reading Club, was a riot of food fun. Our special guest, top 11 finisher of Master Chef Canada, Season 1, was Dora Cote. To start the fun, Dora read the book If You Give a Dog a Donut by Laura Numeroff. Then to make the event more authentic, we divided our participants into a Red Team and a Blue Team, just like on the show. We searched the library for items to use in our mystery box challenge, following clues to get spoons, pans, oven mitts and aprons. Finally we lifted the box, and discovered marshmallows, chocolate chips, fruit loops, and Rice Krispie cereal squares. It was our mission to create Microwave Mystery Rice Krispies Squares. This was CHAOS, I would like to say controlled‌ Kids helped each other stir ingredients into a huge tub, and then press the mixture into pans. To finish the morning, Dora talked to the kids about how she was inspired by a commercial to audition for Masterchef Canada, and decided to jump right in and see what the judges thought of her. She also talked about her time in Toronto and emphasized the value of following your dreams and not being afraid to take a chance. We loved having her join us, and look forward to a return visit in the future. Amanda Archibald, Library Manager
Library News
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Innisfail Public Library is Rockin’ All Over This autumn the Innisfail Public Library has been a hub of activity. On September 27th we hosted a spectacular Arts Fest Day with Drumming, Art, and Craft workshops for all age groups. Our monthly Teen Movie & Pizza nights have attracted over 20 tweens and teens to each event. And on November 6th we hosted author Elinor Florence, who was on a cross-country tour promoting her book Bird’s Eye View. A topical novel near Remembrance Day as it is about a Canadian farm girl who joins the British Air Force and becomes an aerial photographic interpreter. Elinor also hosts the blog Wartime Wednesdays which is popular among many of our patrons. Our new pre-school programs ABC & 123, and Rhythm n Rhyme have been growing in popularity once word spread among the kids that they can sing and play percussion instruments in the library. Shush, we don’t want them to know that we are teaching them literacy skills too. StoryTime is still popular as all the children love hearing a story read to them and making a craft. For school age children we hold a bi-weekly Lego Club, which is often at maximum capacity. This summer Innisfail Public Library obtained chariRockin’ All Over program table status with Revenue Canada. Though the application was time consuming to put together and submit, our Board and Staff are now brainstorming the most effective ways to take advantage of this status. We are open to all ideas and suggestions. On Wednesday, November 5th the TELUS lines to the entire Library/Learning Centre building were severed. After a day and half of cell phone calls and complaints to the TELUS repair desk, who initially said that they could send a technician out in a week, our service call was expedited and Friday morning our telephones were back in service. A full account of this event will be provided to APLAC, along with TELUS’s recommendations on how to expedite future repair calls from public libraries. As I type this I look out at the first snow of winter marking the end of autumn and the excitement of planning for Christmas and other winter festivals. From the Innisfail Library Staff to all our Parkland Regional Library colleagues, drive safe and stay warm through this most festive of seasons. Laurie Hodges-Humble, Library Manager Pictured: Osi Cruz-Lahtinen
The Back Page
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Enterprise: How to make the most of search Fuzzy catalogue searching One of the great features of our new catalogue is that it can often provide relevant results even when the user types in a search term incorrectly. It does this with a "fuzzy" search - by default, the catalogue finds results that match at least 80% of your search. For example: A search for dogz won’t find “dogs” because that is a 75% match.
A search for unicornz will find “unicorns” (or “unicorn”) because that is an 87.5% match. For either of these searches, the catalogue will give you a “Did you mean dog?” or “Did you mean unicorn?” suggestion.
Want to do a non-fuzzy search? You can do a search that isn't fuzzy. Use quotation marks around each of your search terms to force an exact match. For example: A search for “zombie” “survival” will produce results that include zombie and survival as keywords (with that exact spelling). If you use only one set of quotation marks around your entire search, it will search for it as a phrase. A phrase search for “zombie survival” will produce fewer results than a search for "zombie" "survival", so go with the second method if you want to find more resources for the coming apocalypse. Lauralee Gilmour, Assistant Systems Librarian