University of Houston – Plant Operations Supporting the university’s physical environment
Guide to Facilities Services
ABOUT US Welcome to the Guide to Facilities Services. Welcome to the Guide to Facilities Services. This handbook has been developed to provide a comprehensive A to Z overview of services. Details can be found at uh.edu/plantops/services/
Provide responsible and quality stewardship for the long term preservation and growth of the university’s physical assets through the unified delivery of planned work, while remaining cost effective and competitive.
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CONTENTS
Plant Operations
About Us
Works For You
Work Requests Project Requests Get to Know Facilities Management Facilities Planning & Construction Teams Services A to Z
PRITAS Core Values
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Operations Maintenance & Operations Funding Who Pays? Service Rates Non-Billable vs Billable
Accessing Service
The Work We Do Organizational Overview Our Programmatic Foundation
Plant Operations
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Building Coordinator Capital Renewal & Deferred Maintenance Physical Recovery Emergency Planning Project Delivery For Minor Projects Sustainability
03 { Cover Photo Courtesy of UH Creative Services }
{ Photo Courtesy of Nat Oliva }
The
ABOUT US The Work We Do
Plant Operations supports University of Houston’s academic facility needs to ensure a quality environment for students, faculty, staff and visitors in support of the University’s mission of teaching, research and community service.
04 01 { Photo Courtesy of Richard Payne }
STRATEGY AND STRUCTURE
Organizational Overview
PLANT OPERATIONS ADMINSTRATION includes labor relations, business planning and strategy, operational and administrative services, marketing and communications.
FACILITIES MANAGEMENT is Plant Operations largest service unit and includes the following: ADMINISTRATION SERVICES Manages programs support units includes, Facilities Service Center, Building Coordinator Program, FAMIS work management system and capital planning support, Employee Programs, Business Planning, Asset Management & Procurement. AUXILIARY FACILITIES SERVICES Provides contract, billable and general trades, maintenance and custodial services to auxiliary areas on campus . CENTRAL FACILITIES SERVICES Provides auto, fleet, lock and key services, pest control and emergency operations service response. Provides landscape master planning, grounds and field maintenance, solid waste and recycling, parking garage and lot maintenance, moves and event labor services. CENTRAL PLANTS & MECHANICAL Provides campus services for HVAC, building automation, mechanical, central plant operations, energy services and sustainability. TECHNICAL SERVICES Provides level two support services including electrical, elevator and fire alarm. ZONE MAINTENANCE Provides level one maintenance repairs, preventative maintenance and custodial services.
INFRASTRUCTURE PLANNING Provides infrastructure capital planning, technical reviews and civil projects management.
Facilities Management 713-743-5566 Facilities Planning & Construction 713-743-8025 Administration Services 713-743-5566 Auxiliary Facilities Services 713-743-3628 Central Facilities Services 713-743-9671 713-743-5688 Central Plants & Mechanical 713-743-4562 Technical Services 713-743-2749 North Zone 713-743-4872 South Zone 832-842-6094 Infrastructure Planning 713-743-5719
DESIGN, CONSTRUCTION AND PROJECT DELIVERY FACILITIES PLANNING AND CONSTRUCTION (FPC) Oversees major (over $4M) campus design, construction and renovation projects, technical support services and building design standards. PROJECT CONTROLS & INSPECTIONS Provides quality assurance verification and compliance of construction and renovation projects on campus. MINOR & PLANNED PROJECTS Oversees minor construction and renovation projects under $4M. MINOR IN HOUSE CONSTRUCTION (MIC) Performs minor campus construction and renovation projects.
PLANNING AND DEVELOPMENT PLANNING AND FACILITIES INFORMATION Supports the university’s planning, property management needs, capital, master, space and renewal deferred maintenance planning.
BUSINESS SERVICES BUSINESS SERVICES Supports financial, purchasing and contracting needs for Plant Operations units, human resources and employee relations.
SAFETY ENVIRONMENTAL HEALTH AND LIFE SAFETY (EHLS) Serves the university’s occupational and environmental health and safety, radiation and biological safety as well as Fire Marshal’s Office. RISK MANAGEMENT (RM) Provides coordination of worker’s compensation claims, purchases needing property/casualty insurance for university operations and coordination of claim recovery for insured losses.
Capital Projects 713-743-8025 Project Controls & Inspections 713-743-5967 Minor Projects 713-743-4469 MIC 713-743-0971 Planning 713-743-2449 Finance 832-842-1817 HR/Payroll 713-743-5271 Environmental Health & Life Safety
713-743-5861 Risk Management 713-743-5865
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ABOUT US
Our Our Programmatic Foundation
Programmatic
Foundation
To support University of Houston’s Academic Plan, Plant Operations has established an Integrated Facilities Management System planning process (IFMS) and Strategic Programs. These programs help lay the foundation for the future. This comprehensive and integrated approach to our business functions will maximize opportunities, synergies and efficiencies.
Details about these programs can be found in the following pages and at www.uh.edu/plantops
IFMS
STRATEGIC PROGRAMS
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Energy Services and Sustainability Infrastructure Master Plan Planned and Preventive Maintenance Project Delivery and Management Capital Renewal and Deferred Maintenance (CRDM) Research Support University Capital Planning Facilities Centralization
PRITAS
CORE VALUES
“The quality of a person’s life is in
direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. -Vince Lombardi
”
P rofessionalism R espect I ntegrity T eamwork A ccountability S ervice 07 { Photo Courtesy of Morris Bennett }
ACCESSING SERVICE
Access Service To access
Service ,
For services that require immediate attention to maintain safety or preserve work productivity, please call the Facilities Service Center (FSC) at
713-743-4948
Submit
To a service order or track work order status, access our FAMIS Facility Work Order System module at uh.edu/plantops/services/online-request
The FSC handles all routine customer requests on UH main campus, including: + Maintenance + Grounds / Landscaping + Solid Waste / Recycling + Custodial + Utilities + Event Setup / Labor Service + General Facilities / Service Questions
FAMIS Self Service will allow faculty, staff, and students to enter facilities service requests directly into Facilities Management’s work order system via an easy-to-use self-service interface.
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Whether you need a picture hung or a major capital project, our staff will evaluate your service requests and determine how to best meet your needs.
Requesting a Project The online Project Request Form is the single point of contact to submit a request for several kinds of projects including:
+ Capital Plan Projects + Cost Estimates + Real Estate Projects + Space Renovations or Upgrades + Campus Signage + Space Requests + Study Requests
To submit a
Project Work Request
contact The Facilities Service Center (FSC) at 3-4948 or fill out an Online Work Request at uh.edu/plantops/services/online-request, FAMIS Self Service
09 { Photo Courtesy of Nat Oliva }
Your Facilities Get To Know Your Facilities Management Team Management Team
ACCESSING SERVICE
Get To Know
We are UH...We think, therefore We are! Becoming Benchmarks for Service, Stewardship and Sustainability Facilities Management is a service-oriented sector of Plant Operations that is structured to efficiently manage the maintenance of UH’s facilities and grounds. We have streamlined by combining a number of departments according to services. The primary areas of Facilities Management include: Facilities Management Administration MELISSA ROCKWELL-HOPKINS 713-743-8750 Executive Director
LISA BOURQUE 713-743-5557
Facilities Operations & Maintenance SAMEER KAPILESHWARI Senior Director
Administrative Assistant
Auxillary Facilities Services
CAMILLE PORTER 713-743-1337
(Maintenance and custodial services to auxillary areas of campus.)
Service Program Administrator
JERRY BOGNA 713-743-3628
CYNTHIA RAMOS 713-743-5566
Sr. Ops. & Project Manager
Facilities Management Programs Manager
Central Facilities Services
JACQUIE VARGAS 832-842-4861 Communications Manager
(Moves & Events, Grounds, Pest Control, Access Control & Lock Shop, Auto, Fleet Coordination, Solid Waste & Recycling, Parking Garage & Lot Maintenance.)
CARLOS VILLARREAL 713-743-5688
Technical Services & Projects (Electrical, Energy Management & Sustainability, Building Automation & HVAC, Fire Alarm, Elevators, Central, Plant. This group also provides minor renovation and construction projects under $4M, JOC Projects and Minor In House Construction.)
SAMEER KAPILESHWARI 713-743-5797 Senior Director
MICHAEL BURRIELLO 713-743-4562 Assistant Director, Central Plants/Mechanical
AVINASH RAHURKAR 713-743-2749 Assistant Director, Technical Services
SHANNON JONES 713-743-4469 Director, Minor & Planned Projects
Central Facilities Services Associate DIrector
ROGER WARNER 713-743-9671 Assistant Director-Central Facilities Services
Zone Maintenance JOE MORRIS 713-743-6094 Assistant Director/ South Zone Manager
RAY MOSELY 832-842-4872 North Zone Manager
Business Services
JAMES NORCOM 713-743-5804
(Project Accounting, Contracts Administration, Operational Accounting and Human Resources)
Director of Emergency, Compliance & Project Delivery Programs
GEORGEANN SMITH 832-842-1817
STEVE WRIGHT 713-743-0971
Director
Sr. Project Manager Minor in House Construction
GEORGE REA 832-842-4882 DBA- Project & Operational Acct/Contracts
Human Resources 713-743-3276
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&
Get To Know
F a c i l i t i e s P l a n n i n g & Planning Construction Team Facilities
Construction Team
FPC is responsible for the oversight of all renovation, additions, alterations and new construction for all of the University of Houston System campuses. The department offers programming, design and construction services as well as facilities information. The five primary areas of FPC include: CONTACT US Facilities Planning & Construction Administration
JONATHAN THURSTON 713-743-2263 Executive Director
LEA STEWART 713-743-2493 Executive Administrative Assistant
Planning, Design & Programming/Facilities Information
MIKE YANCEY 713-743-2449 Director
(Planning and pre-design of future projects, developing project goals and objectives.)
Capital Projects
JOHN POSCH 713-743-1244
(Major construction and renovation projects, over $4M)
Principal Project Manager
KATHERINE MILLER 713-743-5582 Principal Project Manager
Project Controls and Inspections
EMILY ELDRIDGE 713-743-5967 Interim Principal Project Manager
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PLANT OPERATIONS
Services A to Z Explore this overview of Plant Operation’s most requested services Detailed information can be found at uh.edu/plantops/services
01 12 { Photo Courtesy of Anna Lange }
Biological Safety http://www.uh.edu/ehs/biological-safety.html
Regulatory compliance issues involving the receipt, use or shipment of biological hazards at University of Houston.
Building Design Standards http://www.uh.edu/plantops/departments/fpc/design-guidelines Development guidelines for campus, including specifications for design, contract administration, construction, plumbing, HVAC, fire, electric, site and infrastructure.
Building Plans and Archives http://www.uh.edu/plantops/services/building-plans-archives/index.php Electronic images or architectural and engineering drawings for all campus buildings.
Capital Planning http://www.uh.edu/plantops/departments/fpc/capital-projects/index.php Management of the University Capital Plan and analysis and preliminary budgets to assist planning for strategic, long-term capital needs for the university.
Communications http://www.uh.edu/plantops/about-us/communications/index.php Departmental media requests, news releases, publications and marketing.
Custodial Services http://www.uh.edu/plantops/services/cleaning-requests/index.php Cleaning services, including floors, restrooms and public private spaces.
Elevators uh.edu/plantops/services/elevator-maintenance/index.php Elevator (vertical transportation), service for all campus academic buildings.
Energy 3-5797 Energy services for main campus, maintenance of university utility systems, energy metering and building energy audits.
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PLANT OPERATIONS
Environmental Affairs http://www.uh.edu/ehs/environmental-protection.html Environmental regulatory compliance, chemical waste disposal infectious waste disposal, air and water pollution permitting and prevention, contracting of asbestos and mold assessment and abatement, emergency spill response, liaison with regulatory authorities
Facilities Planning and Construction uh.edu/plantops/departments/fpc Major capital projects (over $4M) including campus design, infrastructure and new construction projects.
Fire Systems http://www.uh.edu/plantops/departments/fm/fom/ts/fire-life-safety/index.php All alarm and fire retardant systems in academic buildings.
Human Resources (Plant Operations) 3-5271 Employee and labor relations, hiring recruiting, orientation, training, timekeeping, payroll and workplace safety.
HVAC and Mechanical http://www.uh.edu/plantops/departments/fm/fom/ts/emecs/index.php Maintenance of all building heating and cooling systems.
Information Technology http://www.uh.edu/plantops/departments/fpc/facilities-information/IT/ Help desk and user assistance, network access, database resource design and support, and FacilityFocus administration.
Insurance http://www.uh.edu/af/riskmanagement/ Purchases needing property and casualty insurance for university operations. In addition to providing coordination of insurance claims
Laboratory Safety 3-5858 Laboratory management and regulatory compliance support to facilitate safe operations in university research laboratories.
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Landscaping and Grounds 3-9671 http://www.uh.edu/plantops/services/grounds-services/ Landscape design, installation and maintenance and sidewalks.
Lighting and Electrical 3-5606 http://www.uh.edu/plantops/departments/fm/utilities-technical-services/electrical-maintenance/ Indoor and outdoor lighting, including changing bulbs.
Locks and Keys 3-5763 http://www.uh.edu/plantops/services/access-control-shop/index.php Brass keys and locksmith services for rooms and buildings.
Mapping 3-5779 University building and infrastructure maps can be provided digitally or in hard copy.
Master Planning http://www.uh.edu/about/initiatives/master-plan/ University Master Plan, feasibility studies and other planning documents to implement and refine strategic direction for university land resources.
Occupational Health, Safety and Education http://www.uh.edu//ehs/training.html Identification, evaluation and elimination of workplace hazards. Education programs to ensure compliance with federal, state and local regulations.
Operational Accounting 2-4862 Departmental accounts payable, billing, billing rates and invoices.
Plumbing http://www.uh.edu/plantops/services/plumbing-mechanical/ Maintenance and repair of building plumbing systems.
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PLANT OPERATIONS
Preventative Maintenance Maintenance and service for building automation including fire, electrical, heating and cooling systems .
Project Accounting/Contract Management 2-4862 Establishment of cost centers, contracts, project numbers, fund accounts, contract administration, preparation and support, invoice payments, accounts payable, project analysis and reporting, vendor inquiries and annual audit/compliance reports.
Project Requests 3-8025 Access point to request Capital Plan projects, cost estimates, space requests, space upgrades and renovations, study requests and campus signage.
Purchasing http://www.uh.edu/purchasing/ Departmental purchase orders, requisition, training and payment requests.
Radiation Safety http://www.uh.edu/ehs/radiation-safety.html Supports more than 255 laboratories on campus working with or storing radioactive materials, lasers or x-ray machines and safety training courses.
Real Estate http://www.uh.edu/af/universityservices/realestate Real estate purchasing and leasing, strategic planning services, property management functions for properties owned or leased by the university.
Recycling 3-5655 http://www.uh.edu/plantops/services/recycling-solid-waste/index.php Recycling program planning and development for all campus facilities and special events. For containers and collection, contact Solid Waste.
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Skilled Trades Provides minor construction and renovation services under $1M for carpentry, plumbing, painting and exterior maintenance.
Solid Waste 3-5655 http://www.uh.edu/plantops/services/recycling-solid-waste Collection of waste and recyclable materials, pallets and oversized bulk items from university buildings, provides large open-top toters and recycling containers.
Space Planning 3-5214 University space studies and assignments and strategic planning for future space needs across the university.
Utility Services http://www.uh.edu/plantops/departments/fm/fom/ts/index.php Provides electricity, natural gas, steam, domestic water and compressed air on campus.
Worker’s Compensation http://www.uh.edu/af/riskmanagement/workerscomp.htm Coordination of worker’s compensation claims.
Zone Maintenance 3-6094 http://www.uh.edu/plantops/departments/fm/fom/zm/index.php Zone Maintenance consists of all Level One maintenance and custodial services including: carpentry, plumbing, painting, cleanups, routine and preventative maintenance and minor repairs.
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FACILITIES MANAGEMENT PROGRAM HIGHLIGHTS
BUILDING COORDINATOR +Facilitates Communications +Supports Capital Planning +Represents User Needs +Defined Role in Campus Emergencies FOR MORE INFO:
Cynthia Ramos Programs Manager 713-743-5566 Find Building Coordinators at... http://www.uh.edu/plantops/about-us/building-coordinator-program/building-coordinators
EMERGENCY 911 UH POLICE 713-743-3333
non-EMERGENCY 713-743-0600
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CAPITAL RENEWAL & DEFERRED MAINTENANCE (CRDM) Budget Cycle Starts in September-Historically $10 Million Dollar Budget
Project Funding allocated based on: + Academic Priority + Facility Conditions + Functional Adequacy + Reuse Opportunities + Academic Need
Project Request Form Must be submitted http://www.uh.edu/plantops/about-us/committees/crdm/index.php
Contact: Melissa Rockwell-Hopkins Executive Director Facilities Management 713-743-8750
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FACILITIES MANAGEMENT PROGRAM HIGHLIGHTS
PHYSICAL RECOVERY EMERGENCY PLANNING-PREP PREPARATION & PLANNING REQUIRED TO PROACTIVELY RESPOND VIA SUBCOMMITTEE OF UNIVERSITY’S EMERGENCY OPERATION COMMITTEE Led by Facilities Management with representation from +Facilitates Planning & Construction +Information Technology +Academic Affairs +Research +Student Affairs +Student Housing & Residential Life +Human Resources
+Environmental Health & Safety +Public Safety +Transportation & Parking +University Services +Administration & Finance +Communications
Coordinates Physical Infrastructure Response and Recovery Prepares for, Prevents, Responds to, Recovery from...All Emergency Situations Develops Strategies to Ensure Full Recovery, Safe Occupancy, Coordination of Communication
CONTACT Jim Norcom
Director of Emergency Compliance & Project Delivery Program
713-743-5804 for more information 20 01
http://www.uh.edu/plantops/about-us/committees/PREP/index.php
PROJECT DELIVERY FOR MINOR PROJECTS (UNDER $4M) Funded by College Local Funds or Capital Renewal Funding Campus User Driven Submitted Through Departments or By Facilities Management Planned Maintenance
CONTACT Shannon Jones
Director of Minor & Planned Projects
713-743-4469 for more information
http://www.uh.edu/plantops/projdel/fm-pd/index.php
FM SUSTAINABILITY
+ ECONOMIC DEVELOPMENT +ECOLOGICAL DIVERSITY +SOCIAL PROSPERITY
Promoting and Encouraging Responsible Stewardship of Our Common Natural Resources
CONTACT
Our Actions Today to Preserve and Wisely Use Our Resources for Benefit of Future Generations
Michael Burriello
Assistant Director of Central Plants/Mechanical
713-743-4562 for more information
http://www.uh.edu/plantops/sustainability/
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PLANT OPERATIONS
&
Plant Operations Maintenance Operations Funding
Plant Operations uses Maintenance and Operations (M&O) funding to provide basic utilities, repairs and ongoing maintenance costs in campus buildings, excluding residence halls and most athletic and auxiliary facilities. Individual unit funds are used for each department’s equipment and service enhancements. As a general rule, Plant Operations is responsible for components that are common to most buildings. Imagine an empty classroom or office with no furniture, office machines, laboratory equipment or other added features – the cost of maintaining this space is covered by M&O funds. Any addition to this space would normally be covered by departmental funds and would be considered billable work.
01 22 {Photo Courtesy of Richard Payne }
Space Funding Levels APPA APPA (Association of Physical Plant Administrators) http://www.appa.org
Total Reactive Level 5
Reactive Level 4
Existing Space
Managed Care Level 3
Well Funded Level 2
Orderly Spotlessness Level 1
E&G New Space (post FY12) 23
WHO PAYS?
Service Rates Service Type
Hourly Rate
Service Area
Auto
Regular Overtime
$27.56/hr $41.35/hr
All Auto Repairs
Craft
Regular Overtime
$31.52/hr $47.28/hr
Skilled Trades: Carpentry, Exterior Maintenance, Plumbing, Painting, Lock Labor, Moves, Event Setup (above normal schedule)
Technical
Regular Overtime
$34.56/hr $51.83/hr
HVAC, EMECS, Elevator, Electrical, Mechanical, Fire Alarm, General Utility Support
General Support
Regular Overtime
$22.05/hr $33.08/hr
Custodial, Grounds, Solid Waste/ Recycling
Technical/ Planning Review
$41.44
Key Charge
$10.00
lost, stolen or duplicate keys for offices, buildings, doors, desks and mechanical
The chart above represents LABOR rates only. Material will be billed at cost as applicable. 24 {Photo Courtesy of Nat Oliva }
Non-Billable Services Maintenance & Operations (M&O) Funds are used to maintain and repair campus buildings, not including residence halls. Examples include: + Repairs resulting from normal wear and tear, including plumbing, central HVAC and electrical systems.
+ Maintenance of the building envelope – windows, foundation, walls and floors.
+ Maintaining clean and safe campus buildings.
Billable Services Plant Operations has the desire and technical expertise to provide services that are not covered by M&O funding. Some of these projects may require the submission of a Project Request (see page 9). Examples include:
+ Minor renovations, conversion of space, installation and/ or maintenance of specialized equipment affecting the building systems, such as fume hoods and acid drains.
+ Repair of department equipment, such as window air conditioners, furniture, etc.
+ Installation of items that require only minor modifications, such as pictures, wall brackets and wall clocks.
+ Fabrication of shelves and equipment, non-scheduled painting, changing ventilation equipment, adding electrical service. 25
ILLUSTRATED GUIDE
Non-Billable Services 1 . Building maintenance & exteriors (roofs, masonry, windows) 2 . Building systems (central HVAC, plumbing, electric, sinks, drinking fountains, faucets & drains) 3 . Ceiling tiles (general repairs, scheduled replacement) 4 . Doors 5 . Fire Alarms 6 . Floors (scheduled carpet vacuuming and floor cleaning) 7 . Fume hood testing
8 . Grounds & Landscaping 9 . Lighting fixtures & emergency lights 10 . Road & Sidewalk repairs 11 . Trash removal (non-event)
Other Services Elevator Repair Extermination Housekeeping (routine cleaning for academic space and offices)
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Billable Services A . Carpentry (fabricating shelves bookcases) B . Ceiling tiles (new installation / lab animal & special research) C . Fume Hood systems & bio safety cabinets D . Furniture assembly E . Interior finishes (above scheduled maintenance) F . Sinks, faucets & drains (in kitchens, labs and research cabinets) G . Special Environmental HVAC systems for lab animals, research equipment including environmental room (not for cold rooms) H . Specialized compressed air systems I . Non Standard access, fire alarm or life safety systems
Other Billable Services Electrified Door Hardware Environmental Alarms Environmental Permit Fees Equipment Repair Eye wash/ Safety Shower Lighting (display cases) Maintenance of departmental equipment Moving (furniture, boxes, surplus equipment) Security systems repairs & services Special Event Services Air conditioning systems for specific departmental use (computer/server rooms) Window Coverings (drapes, blinds) - installation & washing Window Washing
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Additional Resources To Report an Emergency Call 911 or 713-743-3333 for UHPD Athletics uh.edu/athletics
Parking and Transportation 3869 Wheeler Ave. Houston, TX 77204-6191 713-743-5849
Public Safety 3869 Wheeler Ave. Houston, TX 77204 uh.edu/police | 713-743-3333
Student Life uh.edu/student-life
Plant Operations 4211 Elgin Houston, TX 77204 uh.edu/plantops
{ Back Photo Courtesy of UH Creative Services }