PPG Official Summit Guide 2016 by The Pet Professional Guild

www.ForceFreeSummit.com #PPGSummit

The 2nd Pet Professional Guild Force-Free Educational Summit TAMPA, FLORIDA - NOVEMBER 7 - 11, 2016

OFFICIAL GUIDE TM

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Welcome to the Pet Professional Guild’s Educational Summit 2016! 016 has been another fabulous year for the Pet Professional Guild with lots of new programs rolled out, new partnerships forged, more members than ever before joining our association and some really exciting plans for the future. This will be our last year in Florida for a while because next year we will be rolling out a Summit experience like no other. Here at Pet Professional Guild we like to be innovative in our approach and blaze the trails. With that in mind, we plan to host Summits across the country in an entirely new format. We feel this will not only be fabulous in terms of education, but will also be a format that will fully support our industry partners and provide better opportunities for more members to attend. For now though, let’s all take a breath and focus on the next four days of education, fun and networking.

I hope to see you all at our Welcome Cocktail Party on Monday night. Please do stop by and say hello to the Board of Directors and the Pet Professional Guild Steering Committee. We will all be on site to host you. I am also very excited about our Quiz Night and Munch and Learn events. It’s not too late to attend if you can get your reservation made on Monday night or early Tuesday morning. Just visit the registration desk and we’ll organize tickets for you. Join us too for our morning and afternoon breaks.They will be hosted outside the Vendor Exhibitor area. That way you can network, meet new friends, enjoy some refreshments and browse at your own pace. Please do support our sponsors and vendors. They help us provide the means to host the Summit and, for that, we thank each and every one of them. As you can see from the schedule our format has changed somewhat this year. We will all be together each morning for the General Sessions before breaking up into smaller sessions where there is an amazing variety of presenters and topics available for you to choose from. We are so lucky to attract the names that we do, not just as outstanding presenters but fabulous ambassadors for force-free training and pet care too.

If you have any questions or comments while you are here please do not hesitate to let us know. The PPG Help Desk in the Vendor Exhibitor area will be fully manned outside session times so pop along and let us know how we can better provide for your Summit experience. Make sure too that you check out the exciting Summit Special Offers for our new Pet Dog Ambassador program (see page 5) and the Pet Professional Accreditation Board where we have waived all eligibility fees for a limited time only (see page 8)! I am so looking forward to getting to know you all and meeting old friends again. Thank you for sharing this experience with us.

Niki Tudge President - Pet Professional Guild

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The Venue: Sheraton Tampa East Hotel 10221 Princess Palm Ave, Tampa, Florida, 33610, USA Tel: 813-623-6363 www.sheratontampaeast.com

GETTING AROUND

The Sheraton Tampa East Hotel is located approximately 9 miles from Downtown Tampa. The hotel operates an onsite shuttle service, provided free of charge within a 5-mile radius of the hotel. Popular places to visit via the hotel shuttle include Ace Range Golf Club, Limona Park and Westfield Brandon Mall. Guests may contact the front desk to make reservations. The service is available between 7 a.m – 11 p.m. every day of the week.

FLOORPLAN OF THE SHERATON TAMPA EAST HOTEL

RECREATION

ACCOMMODATION

All guest rooms have one king or two double Sheraton Sweet Sleeper® Beds. All traditional guest rooms feature an outdoor balcony. The rooms all come equipped with a hairdryer, accessible shower and/or bath, Bliss® bath amenities, grab bars in bathroom, coffee maker, refrigerator and lots more.

24-hour fitness facility, outdoor heated pool

PET FRIENDLY

DINING PanfiloÊs Bar and Grill

INTERNET Complimentary wireless high speed internet access is available in all guest rooms and public areas. 4

The Sheraton Tampa East is a pet friendly hotel and is happy to accept dogs up to 75 pounds. The hotel requests that you let them know ahead of time if you are bringing a dog. There is a $25 pet fee, per night. Pets can also enjoy the Sheraton Sweet Sleeper Pet Bed along with bowls to use while at the hotel (availability not always guaranteed). The hotel requires that the pet be crated if left unattended and that owners leave their contact information with the check-in desk. Service of room will only be performed with owner present.

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Transportation The Sheraton Tampa East Hotel is approximately 17 miles from Tampa International Airport. The approximate travel time by road is 25 minutes.

mile. The minimum fee from the airport is $15. There is a flat rate fee of $25 to downtown Tampa. Check with your hotel concierge if you need a taxi to get around in the city.

FROM TAMPA INTERNATIONAL AIRPORT

SUPERSHUTTLE

If you are arriving by plane we recommend not hiring a car. Parking in Tampa is expensive and the hotels are a short distance from the airport. Options for getting to and from the hotels include:

BARRACUDA TRAVELS SHUTTLE NOTE: SPECIAL DISCOUNTED RATE FOR PPG!

PPG has negotiated discounted rates for your ground transportation. Barracuda Travels (tel. 813-628-0700) have extended a rate of $40 for their airport shuttle service. Further discounts apply if you are travelling in a group. Please contact them directly by filling out this reservation form.You will receive a confirmation email.

TAXI

Taxi services by Yellow Cab (tel. 813-666-6666) and United Cab (tel. 813-777-7777) are available at the curbside outside the baggage claim level. Both companies charge $2.50, plus $2.40 per

Airport limos and shared passenger van services are available through advance reservation or walk-up booking. Enclosed, air conditioned lobbies are available at either end of the baggage claim areas for passengers to wait until shared vans are ready for boarding.Transfers can be booked in advance if required (tel. 800-258-3826). Fares range from approximately $15. Please contact the service provider for exact fares.

PARKING

The Sheraton Tampa East Hotel offers free parking.

CAR RENTAL

Enterprise Rent A Car (tel. 813-254-4221) Dollar Rent A Car (tel. 813-396-3640)

MAP SHOWING ROUTE FROM TAMPA INTERNATIONAL AIRPORT TO SHERATON TAMPA EAST HOTEL

Tampa, Florida w November 7 - 11, 2016

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Events & Education Event: Summit Gala Dinner Time: 7:30 p.m. - 9:30 p.m. Location: Grande Ballroom By reservation only. Secure your place at Summit registration. $65 per ticket. Included in the Great Dane and Golden Retriever packages.

MONDAY, NOVEMBER 7, 2016 Event: Summit Registration Time: Noon - 9 p.m. Location: Hotel Lobby

Event: Exhibitors Time: 4 p.m. - 9 p.m. Location: Palm Room

FRIDAY, NOVEMBER 11, 2016

Event: Summit Welcome Cocktail Party and Canapes Time: 7 p.m. – 9 p.m. Location: Poolside Veranda By reservation only. Secure your place at Summit registration. Included in the Summit registration fee.

TUESDAY, NOVEMBER 8, 2016

Event: Summit Registration Time: 7:30 a.m. - 8:30 a.m. Location: Hotel Lobby

Event: Summit Registration/PPG Help Desk/Exhibitors Time: 8:30 a.m. - 7 p.m. Location: Palm Room

Event: Quiz Night – Great Fun and Big Prizes! Time: 7:30 p.m. - 9:30 p.m. Location: Cypress Room By reservation only. Secure your place at Summit registration. $25 for entrance and food. Included in the Great Dane package.

WEDNESDAY, NOVEMBER 9, 2016

Event: Summit Registration/PPG Help Desk/Exhibitors Time: 8:30 a.m. - 7 p.m. Location: Palm Room

Event: Munch and Learn* “Merry Go Round” Time: 7:30 p.m. - 9 p.m. Location: Grande Ballroom By reservation only. Secure your place at Summit registration. $35 per ticket.

THURSDAY, NOVEMBER 10, 2016

Event: Summit Registration/PPG Help Desk/Exhibitors Time: 8:30 a.m. - 7 p.m. Location: Palm Room

Event: Summit Registration/PPG Help Desk/Exhibitors Time: 8:30 a.m. - 12 p.m. Location: Palm Room

*Munch and Learn “Merry Go Round” is a private event comprising an evening of educational networking with a selection of presenters over a light evening meal and drinks. Nine attendees will be seated at each table. Participating presenters will be assigned a topic and move from table to table, giving everyone the perfect opportunity to interact with a variety of experts discussing different topics. Note: A limited number of tickets for the Welcome Cocktail, Quiz Night, Munch and Learn, and the Gala Dinner will be available for purchase if you have not registered in advance.Tickets can only be sold up to five hours ahead of the event.Ticket holders may also win spot prizes as the event tickets double as raffle tickets.

MENUS

For details on breakfast, lunch and special event menus, please see: www.petprofessionalguild.com/Menus

CEUS

The Pet Professional Guild Summit has been approved for the following continued education units (CEUs): - Pet Professional Accreditation Board: 26 - IAABC: 24.75 - CCPDT: 24.5 - KPA: 24.5 - NADOI: Attendance Certificate

LABS

Great Dane package registrant rates include all LABs. Golden Retriever and Border Terrier package holders may attend any LAB for an additional fee of $10 per LAB. There are only 10 spots available per LAB so guarantee your spot by signing up during registration.You can audit a working LAB session at no extra cost; simply attend the session when at the Summit. Nonworking dogs may also attend but must not impede or interfere with those who are working. Presenters will be issued the list of working places so they know who they will be working with.

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Keynote Presenter: Dr. Karen Overall r. Karen Overall received her BA, MA, and DVM degrees from the University of Pennsylvania (Penn) and her PhD from University of Wisconsin - Madison. She completed her residency in behavioral medicine at Penn, is a diplomate of the American College of Veterinary Behavior and is certified by the Animal Behavior Society as an applied animal behaviorist. Dr. Overall has spent most of her teaching and research career at Penn, running the behavior clinic at Penn Vet for more than a dozen years before moving to the Medical School to concentrate on research. Her ongoing research focuses on neurobehavioral genetics of dogs and the development of normal and abnormal behaviors. Dr. Overall has given hundreds of national and international presentations and short courses and is the author of over 100

scholarly publications, dozens of textbook chapters, of Clinical Behavioral Medicine for Small Animals (1997) and Manual of Small Animal Clinical Behavioral Medicine (2012). She is also the editor-inchief for Journal of Veterinary Behavior: Clinical Applications and Research (Elsevier). In 2004, Dr. Overall was awarded the Cat Writer’s Association, Inc., Certificate of Excellence for The Social Cat column, Cat Fancy Magazine. In 2005 she was the North American Veterinary Conference (NAVC) Small Animal Speaker of the Year and in 2010 was named one of the The Bark’s 100 Best and Brightest. In 2008, Dr. Overall was appointed by Pennsylvania Governor Rendell to the Commonwealth of Pennsylvania Canine Health Board. She also serves on the US Department of Defense’s Blue Ribbon panel on canine post-traumatic stress disorder. PRESENTATION Part One: From Leashes to Neurons: Myths Debunked - Why You Know Less than You Need to about 'Dominance,' Thyroid Hormones and Alternative Therapies Part Two: From Leashes to Neurons: Neuromolecular Learning and Cognitive Therapy for Dogs

General Session Presenter: Dr. Marty Becker r. Marty Becker, aka America’s Veterinarian, was the resident veterinary contributor on Good Morning America for 17 years. He is currently a member of the board of directors of the American Humane Association as well as its chief veterinary correspondent, a founding member of Core Team Oz for The Dr. Oz Show, and a member of the Dr. Oz medical advisory panel. He has also written 22 books, has been a contributor to Parade magazine, Reader’s Digest and AARP.com. Animal Radio hosts him monthly as their chief veterinary correspondent. Dr. Becker is an adjunct professor at his alma mater, the Washington State University College of Veterinary Medicine, and also at the Colleges of Veterinary Medicine at both Colorado State University and the University of Missouri.

Dr. Becker serves as the chief veterinary correspondent for the American Humane Association, and is on the advisory board of The Grey Muzzle Organization, which is dedicated to helping homeless senior dogs. He currently practices at North Idaho Animal Hospital. PRESENTATION Creating a Fear FreeSM Environment for Pets:Taking the pet out of petrified...puts pets back into practices: Most pets suffer from anxiety and fear on trips to the veterinarian or groomer. Many come from shelters where extreme stress permanently damages them, to be welcomed into homes...that unknown to most pet owners...also contain many anxiety and stress triggers that can cause repeat severe psychological damage to these precious animals. Using the proven techniques of Fear FreeSM, we now know how to "take the pet out of petrified."

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS Tampa, Florida w November 7 - 11, 2016

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General Session Presenter: Dr. Soraya Juarbe-Diaz r. Soraya Juarbe-Diaz has the longest established behavior referral practice in the state of Florida. Known as Dr. JD to pet owners throughout the state, she received her BS in biology and her DVM from Cornell University, New York. She was in mixed and small animal practice before returning to her alma mater for specialty training in veterinary behavior medicine. In 1997, she relocated to Florida and established a referral veterinary behavior practice that saw cases throughout the state (currently serving only one location in Maitland). She has been an adjunct professor at the University of Florida's College of Veterinary Medicine and an assistant professor at the University of Tennessee's College of Veterinary Medicine. For two years, she was the assistant editor of the Journal of Veterinary Behavior: Clinical Applications and Research and continues

to be a member of its editorial board. She has also served on several committees of the American College of Veterinary Behaviorists and is a reviewer for several veterinary professional journals. PRESENTATIONS By The Case: Come and see what a behaviorist's caseload is like, and where you fit in the overall treatment of referred cases. Both dog and cat cases will be presented.

Spin Doctors at Large - Is It Real or Hype?: Can you believe everything you see, read or hear? So many claims of "scientific" proof are empty or faulty claims. Come and learn how to read between the lines and separate pseudo-science from the real thing. The focus will be on animal behavior, but what you will learn will apply to anything claiming scientific validity.You will also learn how to write truthfully about what you do.

The Cat's Meow - What Did She Say?: Want to get into cat behavior? Don't know where to start? A cat behavior primer will be followed by common behavior cat problems and how to treat them, including when to refer for pharmacological assistance.

General Session Presenter: Chirag Patel hirag Patel PG Cert (CAB), BSc (Hons), DipCABT runs UK-based animal behavior and training specialists Domesticated Manners and conducts consults with pet owners, organizations such as Guide Dogs for the Blind UK and The Kong Company, and zoos. He also presents seminars worldwide, writes for popular dog magazines and blogs, works part-time as an assistant head of canine training and behavior at Dogs Trust and is the scientific advisor for the British and Irish Association of Zoos and Aquariums Training Group. Patel has a BSc (Hons) in veterinary sciences from the Royal Veterinary College in London, England as well as a post-graduate certificate from the University of Lincoln in clinical animal behavior under veterinary behaviorists Prof. Daniel Mills and Helen Zulch. Patel previously worked at the university as the head

trainer. He is currently doing his MSc in applied behavior analysis at Queens University, Belfast, Northern Ireland. PRESENTATIONS Behavior Science beyond the ‘Quadrant' and ‘Learning Theory’: Many dog trainers take an interest in a science based approach. However the behavior science dissemination seems to get stuck on popular psychology. Behavior science has so many more intricate details that can help empower the lives of human care givers and the animals in their care. Patel will use practical examples relevant to the work of animal trainers and behavior consultants to show how science is not just for the rat in the laboratory.

Puppy Socialization (Lecture and LAB): What does socialization actually mean behaviorally and in practice? In this lecture Patel will discuss the topic of socialization in puppies and, in the LAB session, demonstrate how he puts the theory into practice. Areas covered will include the pitfalls of poor socialization practices; behavioral outcomes of well socialized dogs; and how humans and treats can get in the way. Six puppies, aged 12-16 weeks, can be registered for working spots. Contact Rebekah King: membership@petprofessionalguild.com.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS 10

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General Session Presenter: Ken Ramirez en Ramirez is the executive vice-president and chief training officer of Karen Pryor Clicker Training. Previously, he served as executive vice president of animal care and training at Chicago's Shedd Aquarium, Illinois, where he worked for over 25 years and continues as a consultant. Ramirez is a biologist and animal behaviorist who has overseen or consulted on training projects for many zoological organizations throughout the world. He began his training career working with guide dogs for the visually impaired. He has hosted two successful seasons of television series Talk to the Animals and has also worked with several search and rescue dog organizations, service dog groups, and bomb and narcotics dogs. Ramirez has written for numerous scientific publications, authored countless popular articles and the book, Animal Training: Successful Animal Management through

Positive Reinforcement, and teaches a graduate course on animal training at Western Illinois University. PRESENTATIONS Evolving Challenges for the Positive Reinforcement Trainer in the Modern World: While positive reinforcement training has become more popular, so too have other training strategies. Ramirez will discuss how professional trainers can remain relevant in the changing world, focusing on both the obstacles and solutions needed to help the growth and stability of our profession.

Handling Animal Mistakes – Positively: Your dog makes an error or doesn’t do what you expected. How should you respond? Ramirez will present the various techniques used to deal with incorrect responses and share the science and practical applications for each tool. These will include time outs, no reward markers, least reinforcing stimulus, and others.

Controversial Tools Examined! Sorting through the Confusion: This session will focus on four tools that are frequently debated: the keep-going signal, jackpots, “variable schedules” of reinforcement, and the end of session signal.

General Session Presenter: Victoria Stilwell ictoria Stilwell is a dog trainer and behavior expert best known as the host of the international hit TV series It's Me or the Dog. A best-selling author of three books, Stilwell is editor-in-chief of Positively .com, president of the Victoria Stilwell Academy for Dog Training & Behavior, and the CEO of Victoria Stilwell Positively Dog Training. Stilwell is committed to helping the cause of animal rescue and rehabilitation and is heavily involved with organizations around the world to increase awareness of puppy mills, dog fighting, animal abuse, pet overpopulation, dog bite prevention and other animal-related causes. She is a national ambassador for the American Humane Association and serves on the advisory Boards of RedRover, Dog TV, Dognition, The Grey Muzzle Organization and Canine Assistants.

PRESENTATION Inside Your Dog’s Mind: Delve deep into the dog’s mind and learn how you can enhance your dog’s learning and cognitive abilities using the latest discoveries made by modern behavioral science. This session will give you a deeper understanding of your dog’s skills, abilities and intelligence as well as enhancing your own teaching skills. Learning about canine cognition and understanding how dogs view the world; different cognitive styles and types of intelligence and the potential impacts on learning; how cognitive scientists and their research is providing a deeper understanding of dogs’ minds and how we can make learning easier for them; and how to discover dogs’ cognitive learning style through activities and games.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS Tampa, Florida w November 7 - 11, 2016

CONGRATULATIONS!

ring? ndees be wea e tt a l il w t a h W out... ne way to find There’s only o SUMMIT! COME TO THE

PPG member LAURA NALVEN (pictured right with her dog, Nina) of Atta Pup Dog and Puppy Training in Hagerstown, Maryland submitted the WINNING DESIGN for the OFFICIAL SUMMIT T-SHIRT!

Project Trade is the Pet Professional Guild's international advocacy program that promotes the use of force-free equipment for pets by asking pet owners to relinquish choke, prong and shock collars and any other devices that are designed or function to reduce behavior through pain or fear. Project Trade is an opt-in program for Pet Professional Guild members that has been designed to create incentives for pet owners to seek professionals who will exchange aversive training and pet care equipment for alternative, more appropriate tools and educational support.

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Presenters JENNIFER ARNOLD & JUDY LUTHER

ennifer Arnold (top) is founder and executive director of Canine Assistants, a service dog school located in Milton, Georgia. She is the co-creator of BondBased Choice Teaching®, and is a published author. Judy Luther is a certified dog trainer and founder of Dog Stars, LLC, with locations in Eureka, Springfield, and Branson, Missouri. She is the co-creator of Bond-Based Choice Teaching® and, in addition to teaching the animal career program for the College for Kids summer program, she is a regular guest speaker and lecturer at the Vet Tech Institute in St. Louis, Missouri.

NAN ARTHUR

published author, Nan Arthur brings 22 years of experience and works with dog professionals, pet dog owners, shelter employees and volunteers. She is a Karen Pryor Academy faculty member, a certified dog behavior consultant and a certification instructor for the dog*tec Dog Walking Academy. Through her business, Whole Dog Training, Arthur and her trainers provide dog training classes in addition to private behavior and training classes for both dogs and cats and their people. She has also developed volunteer training programs and lectures for many shelters in the San Diego, California region.

PRESENTATION Educating the Social Brain - The Astonishing Power of Shared Sociality: Learn how to define, recognize, and facilitate secure attachment; define, recognize, and facilitate reciprocal and self trust; use play, imitation-like behaviors, expression recognition, and other forms of social engagement as teaching tools; teach dogs new vocabulary words, quantitative assessment (counting), and color/shape recognition; ask and allow dogs to answer ‘yes or no’ questions.

PRESENTATION Getting Past the Recipes: Dealing with dogs that are at either end of the “normal spectrum” often requires advanced training skills that are still being developed or are non-existent as newer trainers face more sophisticated training and behavior modification situations—often unexpectedly. The focus of this presentation is how/when trainers should move past teaching recipe-type behaviors if the dog is not responding, or the response is atypical, and what it takes to reach into one’s bag-o-tricks and find the right tools.

MAUREEN BACKMAN

IRITH BLOOM

aureen Backman MS CTC PCT-A is the owner of Mutt About Town, which offers private dog training services in the San Francisco Bay area, specializing in fearful dogs. Backman’s particular strength is combining her knowledge of counseling with her studies in animal learning and behavior to help humans understand how to communicate and work with their dogs. She graduated with honors from Jean Donaldson’s Academy for Dog Trainers, is certified in training by the Pet Professional Accreditation Board, has a master’s in rehabilitation psychology, and is the founding director of The Muzzle Up! Project.

rith Bloom has been training animals since the 1980s and has worked with everything from chickens and rabbits to dogs and horses. A biologist by training, Bloom is a certified professional dog trainer - knowledge and skills assessed, a certified dog behavior consultant, a Victoria Stilwell Positively dog trainer, a Karen Pryor Academy certified training partner, and a certified behavior adjustment training instructor. She presents at a variety of venues both in the US and overseas, volunteers with National English Shepherd Rescue, and is the owner of The Sophisticated Dog, a pet training company based in Los Angeles, California.

PRESENTATION Fear and Anxiety: A Mindful Approach: Learn how to effectively treat fear and anxiety in dogs. Learn about strategies to help owners of fearful dogs cope and stay motivated, tools to engage owners in a dog’s continuum of care, and how to provide a training environment to ensure a dog’s emotional health. Learning objectives include setting up a plan that is workable for the client and ensures the dog's emotional health; identifying specific coping skills to teach fearful dogs to improve quality of life; and analyzing case studies of dogs with severe fear.

PRESENTATION The Power of Choice: How Empowering Animals Can Improve Their – and Our – Lives: The science behind choice and its importance in animal training. The session will describe the fallout of taking away choice, plus the many benefits of increasing it. It will also highlight a variety of training techniques that increase choice, discuss practical ways to create choice-rich environments and empower animals, and offer tips on how to teach animals to make choices that work both for them and for their humans.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS Tampa, Florida w November 7 - 11, 2016

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Presenters VERONICA BOUTELLE

eronica Boutelle is the founder of business consultancy dog*tec, and has been helping dog trainers help dogs since 2003. She is also a published author and writes on business topics for many dog training industry journals, as well as being a sought-after speaker. As former director of behavior and training at the San Francisco SPCA and a dog training business owner before that, Boutelle understands what it means to be a dog trainer and the need to balance all that that entails with a rich, non-work life. Her background as a trainer, her business expertise and her work as an educator have put her in a unique position to help professional dog trainers learn to become as skilled in business as they are in training.

PRESENTATION Tackle Your Teaching: This session will help you develop new approaches to tackle your teaching challenges and set your students up for success. It will cover classroom management quandaries, such as how to handle the students who insist on talking all through class; how to more actively engage students; how to find smoother ways to handle the widely varied skill and experience levels of your human and canine students and more.

MALENA DEMARTINI PRICE

alena DeMartini Price is renowned for her expertise in canine separation anxiety disorder. She is an honors graduate of the San Francisco SPCA Academy for Dog Trainers, author of Treating Separation Anxiety in Dogs, and has contributed articles on separation anxiety to numerous publications. She lectures on this topic at professional dog training workshops and conferences worldwide and has worked with hundreds of cases while constantly innovating to find better ways to treat the condition and support clients. Her particular strengths lie in reading the subtleties of dog body language and guiding owners patiently through the gentle process of healing their dogs.

PRESENTATION Separation Anxiety - Three Key Elements and a Pink Elephant: This session will examine the severity of separation anxiety and what that might mean for professionals taking on such cases. It will discuss whether or not using interactive feeding toys as part of a protocol can affect overall success, given the large role technology can play. It will also examine the common question – managing absences while working with separation anxiety, a disorder that is far more effectively remedied than is commonly believed.

JANIS BRADLEY

anis Bradley is a published author and has trained over 400 professional pet dog trainers at the San Francisco SPCA’s Academy for Dog Trainers, and in 2011 founded the Dog Training Internship Academy. She is currently director of communications and publications at the National Canine Research Council, and has spoken at numerous professional conferences.

PRESENTATIONS Who Do You Trust? Cutting through the Confusion of Reading Research Studies: Uncritical acceptance of study results because they appeared in a scientific journal or were mentioned in a popular blog can lead to biased perceptions and expectations of behavior. This session will help you determine the strengths and weaknesses in how authors arrived at their conclusions. Do the Math: Behavior Evaluations Flunk: Attendees will learn why, when a shelter dog tests positive for dangerous behavior, it is much more likely that the test has failed the dog, rather than the dog has failed the test. Behavior evaluations of dogs in shelters are unlikely to be better than tossing a coin in predicting whether dogs, once adopted, are prone to being aggressive.

PAMELA DENNISON

amela Dennison CDBC CWRI is a member of the Dog Writers Association of America and a certified dog behavior consultant. She started her own business, Positive Motivation Dog Training, in 1996, and since then has helped thousands of dogs and handlers build their relationships and solve problems by teaching basic obedience through competition and working with a myriad of behavioral problems. She teaches puppy K, basic obedience through the Canine Good Citizen test, competition obedience, Rally-O and holds regular classes and seminars for aggressive dogs.

PRESENTATION Teach the Leash!: Walking on a loose leash is not a simple behavior.You cannot just teach your dog to walk on a loose leash. Additional skills need to be trained before you can get your dog to walk nicely. Loose leash walking requires teamwork from both sides and some dogs make pulling an art form. To that end, many “tools of torture” may be used to rectify the problem. How loose leash walking is handled (or mishandled) can set the stage for other behaviors too. To gain control, one must give it up as much as possible, and this presentation will show you how.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS 14

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Presenters JANE EHRLICH

ane Ehrlich attended Washington University in St. Louis, Missouri where she studied with ethologist Dr. Michael Fox, then spent almost 20 years volunteering as clinic assistant and behavior counselor with the North London branch of the RSPCA, UK. Returning to Phoenix, Arizona, she then worked in an animal shelter and established her own business, Cattitude Feline Behavior. Ehrlich has an associate certification from the IAABC and now counsels clients worldwide on typical feline behavior problems.

PRESENTATIONS Trapped in the Web: Myths, Mistakes and Misinformation about Cat Behavior/Care on the Net: Misinformation regarding cat behavior on the net is pervasive, yet is often automatically accepted as the authority. Learn instead how to accurately educate clients in the many facets of feline behavior. Scaredy-Cat to in Your Face: Flight or Fight!: The fight or flight response to fear varies not only because of a cat's background (genetic or learned), but because of the level of trust built between cat and owner. This session will focus on common types of human-directed attacks by beloved cats.

JULIE FLANERY

ulie Flanery, CPDT-KA, owner of Wonder Dogs and Creative Canine LLC, has been working professionally with dogs and their owners since 1995, focusing on forming a stronger relationship through clear communication and positive reinforcement. She has placed Obedience, Freestyle, Rally-Obedience, Rally-FrEe, Agility and Parkour titles on her dogs and has earned championships in Freestyle, Heelwork-to-Music and Rally-FrEe, the latter which she developed in 2012. She is a highly sought after instructor at the Fenzi Dog Sports Academy and currently trains and competes with her Tibetan terrier in Musical Freestyle, Rally-FrEe and Parkour.

PRESENTATION Rally-FrEe: New Kid on the Block!: Rally-FrEe is a unique sport combining the trick behaviors of Canine Musical Freestyle with the structure and format of Rally-Obedience. This session will cover some of the unique attributes of Rally-FrEe and why you will want to add this to your dogâ&#x20AC;&#x2122;s curriculum. Learn how to train the Rally-FrEe sign behaviors, the foundation skills you will need to be successful in Rally-FrEe, and how to progress quickly as a result of clear communication and strong foundation.

If you enjoy teaching your dog tricks and novel behaviors If you strive for precision in obedience skills If you want to use progressive, modern training techniques If you are looking for an enjoyable and supportive competitor experience If you want to strengthen the working relationship between you and your dog Give Rally-Free a try! Rally-FrEe is a unique sport that combines the trick behaviors of

Canine Musical Freestyle with the structure and format of Rally-O Obedience. It emphasizes precise execution of fundamental freestyle & obedience skills while encouraging creative & novel behaviors. www.rallyfree.com

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Presenters TRISTAN FLYNN

ristan Flynn is a certified dog trainer and behavior consultant who hosts a long-running weekly radio show K9 Connection in Nova Scotia, Canada and appears on Global Television each month hosting Dog Talk. He is the owner of Jollytails, the largest dog day care, training, retail and grooming facility in central Halifax, Nova Scotia, with two locations in the city. He also has a keen interest in reactive dog handling and training and teaches a popular reactive dog class in addition to seeing private training clients for reactivity issues.

LUCINDA GLENNY

ucinda Glenny MSc BSc Psych. (Hons) CPDT-KA has over 30 years experience training and competing with dogs, with a focus and passion for helping those with aggression and anxiety issues. Her thesis research focused on investigating the root causes of aggression, later followed up by a research study into early experiences in littermates from 6-16 weeks of age and their long-term expression of temperament. She has been featured on Animal Planet, written numerous articles and spoken at a number of conferences. She also actively competes in obedience, agility, and Rally-O.

PRESENTATION Assessing and Working with Reactive Dogs: This presentation will cover all aspects of working with leash reactive dogs from assessment to solutions, including how to assess the different levels of reactivity, the reasons dogs become reactive, and common causes that contribute to reactivity. Common handling mistakes owners make and proper leash handling and walking skills that are critical to reducing reactivity on leash will all be addressed, as will different exercises you can teach owners to use on walks, in emergency situations and in controlled training situations. Learn too how to structure classes and one-on-one consults.

PRESENTATION Roots of Aggression - Temperament is Not an Empty Slate;The Effects of Early Learning on Adult Canine Disposition: This presentation will explore studies investigating the positive affect of early socialization and exposure to novel stimuli at sensitive ages, and their impact on the proper development of neural structure. Information gathered from the presenter’s research into over 1,000 dogs, which was linked with C-BARQ, looks at the correlation between early social experiences and final expression of temperament. Specific data will be covered.

LEAH HATLEY & JUSTINE SCHUURMANS

DR. ROBERT KING

wners of The Family Dog and CPDT-KAs, Leah Hatley (left) and Justine Schuurmans, are passionate about helping families build loving and lasting relationships with their dogs. They specialize in creating fun and effective familyspecific training programs for the public and dog professionals, and trainers worldwide are now using their music video-based dog safety presentations to teach elementary and pre-school children how to truly understand and respect dogs. In May, 2015 they released STOP THE 77 dog bite prevention campaign.

PRESENTATION When Training Just the Dog Isn’t Enough - What Families Really Need to Know: Many parents really struggle to keep their heads above water after adding a dog into the mix. Their dream family picture of their children and perfect puppy soon disappears when reality strikes. In this fun, interactive session you will discover the six most important things every parent needs to know to be successful with their family dog and how to implement them.You will walk away with new material specifically designed for parents and be able to attract a whole new client base by using this new content in your private sessions or group classes.

r. Robert King received his BBA in marketing, an MBA in marketing, and an MS in finance and economics from West Texas A&M University before earning a PhD in marketing from the University of Mississippi. Dr. King teaches principles of marketing and advertising to undergraduates as well as marketing strategy to graduate students. He serves on several boards of directors as well as enjoying his own small business ventures and uses this knowledge to aid in the teaching of his class. Dr. King’s research includes a wide variety of topics, but most fall under the scope of marketing strategy, electronic word-of-mouth, technology use in business and business ethics. His work has appeared in a range of professional journals.

PRESENTATION Small Business Marketing Basics - Understanding Your Business and How Others See Your Business: One of the biggest benefits and also one of the biggest drawbacks to small business is that every interaction with current or potential clients matters. It is difficult to recover from mistakes. This session will go over the essentials of operating a small business from email signatures to social media presence and how your business appears to others.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS 16

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Presenters EMILY LARLHAM

mily Larlham runs the dog training business Dogmantics in San Diego, California. She is well known around the world for her popular YouTube channel Kikopup with over 200 free in-depth dog training tutorials. Emily created the term Progressive Reinforcement Training to describe an ethical way of training animals that involves no form of physical or psychological intimidation.

PRESENTATIONS Refining Your Training Skills: This lecture and LAB will investigate how drastic changes can occur in training, from just the simple choice of marker, reinforcer, reinforcement delivery, reinforcement placement, training plan, and what trainers do between training. The focus will not be on what to train, but how to train.

Creative Targeting: In this lecture and LAB, Larlham will cover some creative ways to strengthen your dog’s targeting skills. Dog and handler teams will have the opportunity to work on a combination of different skills; one of the exercises will be teaching the dogs to shake their heads as if to say ‘no,’ an excellent exercise for trainers to practice the technique of withholding the marker to get the final behavior.

PPG World Service Radio Show www.petprofessionalguild.com/PPG-Broadcast

f the best o Bringing stry to chat, du the pet in and share! le k c chu

PPG World Service is the official international e-radio web-casting arm of PPG, showcasing global news and views on force-free pet care. Join hosts Niki Tudge and Louise StapletonFrappell and their special guests at 12 noon ET on the first Sunday of every month!

KEN MCCORT

en McCort owns and operates Four Paws training center in Doylestown, Ohio. He has been training animals full time since 1986 and works primarily with pet dogs. He has also trained over 40 different species of animals for zoological and theme parks worldwide. McCort is a licensed evaluator with the Pet Partner animal assisted activity and therapy program.

PRESENTATIONS Predation and Aggression - Differences and Similarities: Aggression and predation are often confused but are two different behaviors in how the nervous system processes them. This session will discuss them both, from motivation through expression.

Dopamine and Its Affects on Training Behaviors: As animals learn to perform behavior sequences, dopamine shifts its release point in a way that all trainers should understand in order to introduce and to alter behaviors in the animals with which we train. Extinction Bursts and Fading Behavior: Something Every Client Should Know: This session will demonstrate how to help clients understand the process their animal will go through in order to stop doing or alter a behavior.

Looking for Something?

Check PPG’s Online Archive First!

The PPG Archive holds OVER 1,100 ARTICLES and is growing rapidly. Many categories are represented, including canine, feline, avian, equine, exotics, piscine, murine, leporine, behavior, training, business, PPG news, book reviews, product reviews, member profiles, opinion pieces, blogs, podcasts and scientific studies.

www.petprofessionalguild.com/Guild-Archives

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Presenters PAT MILLER

at Miller BS CPDT-KA CBCC-KA operates Peaceable Paws, LLC, a dogfriendly training center and Peaceable Pastures horse boarding facility in Fairplay, Maryland. A successful, published author, Miller is also a freelance writer, and continues to offer group dog training classes, private behavior consults, training camps, seminars and workshops worldwide.

PRESENTATIONS Reactive Rovers - Working with Dog-Reactive Dogs: This session will look at different protocols professionals can use to effectively modify dog-reactive behavior and discuss how to help clients have reasonably normal lives with their dog-reactive dogs.

GINA PHAIRAS

ina Phairas is a business consultant and leading force behind dog*tec, a business consultancy for canine professionals, who helps dog trainers across the country become more successful in their businesses. She is a former San Francisco SPCA Academy for Dog Trainers instructor, and was also San Francisco SPCA’s rehabilitation coordinator where she developed and oversaw staff training and behavior rehabilitation protocols to improve the adoptability of shelter dogs with behavioral issues. Phairas speaks regularly on business topics at across the country and virtually, teaches at positive dog training schools, and works one-on-one with trainers on building business skills.

Copy That - Training Dogs with Imitation: This lecture/LAB session will review some of the past work on imitation learning, and examine the Do As I Do protocol which relies on a dog’s social cognitive skills to learn new behaviors by imitating humans.

PRESENTATION Am I Charging Too Much?: The answer is probably not. In fact, if you are like most dog trainers you are probably not charging enough. While this may seem counter-intuitive, a too-low rate is actually a much more common factor in poor sales for trainers than a too-high one. This seminar will share the four factors to consider when setting (or re-setting) your rates, as well as a simple strategy for choosing the right rate for you and your business.You will leave feeling confident about your numbers.

MICHELE POULIOT

DEBBIE REVELL

Shape Up!: This 90-minute lecture/LAB will discuss the benefits of shaping, review shaping “rules,” learn how to write a shaping plan, and practice shaping behaviors.

ichele Pouliot has worked as a professional guide dog trainer for the largest guide dog school in North America for 42 years. Before entering the guide dog field, she was a professional horse trainer, mentoring under Linda Tellington-Jones and Wentworth Jones. Pouliot has been responsible for bringing science based clicker training to Guide Dogs for the Blind and promoting the adoption of positive reinforcement training internationally within the entire guide dog field. Pouliot actively assists and consults guide dog programs around the world helping them adopt positive reinforcement techniques.

PRESENTATIONS A Clicker Trained Retrieve: Training a retrieve with a solid delivery to hand can be challenging. This session will challenge the belief that a clicker trained retrieve is not reliable and will demonstrate the effectiveness of the clicker trained retrieve through extensive video examples.

Platform Training: Raised platforms and pedestals provide a fun method of training. Learn from a platform training master in this session, which will cover basic use to advanced applications.

ebbie Revell RN DipCABT CDBC ACCBC is the owner and manager of Pets Behave Dog Training and Behavior Consulting in Niceville, Florida. She specializes in the training and rehabilitation of problem dogs and cats, and is an expert on the effects of diet on canine behavior and training. She also teaches a variety of dog training classes from puppy to advanced levels, and conducts seminars and workshops on learning theory, clicker training, aggression and behavior modification.

PRESENTATION The Emotional Roller Coaster of Dog-Dog Reactivity: This presentation will focus on dogs that are over-reactive around other dogs and highlight the difference between behavior modification and training. The session will identify and review 10 reasons why a dog may develop a behavior problem and discuss the key to working with reactive dogs, which is to identify the triggers, consider where the threshold is, and at what point the dog can learn an alternative behavior. Case studies with videos will be reviewed; these will arm you with a better understanding of dogdog reactivity and equip you with more foresight in planning your behavior programs.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS 18

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Presenters SARA RICHTER

ara Richter, owner and founder of Simply Animal Training LLC, began her professional training career in 2008 after over a decade as a student in the equestrian world. She spent most of her career learning traditional methods before learning the ins and outs of positive reinforcement training. She now coaches’ riders and horses of all levels and disciplines with a focus on strengthening relationships in an effort to improve performance, while providing tools to help extinguish force from the rider’s repertoire. She is also a certified professional dog trainer.

PRESENTATION The Conscious Equestrian: Extinguishing Force from the Rider's Repertoire: This presentation is divided into two sections; (1) The Rider and (2) The Horse. The first will discuss techniques to identify rider errors that lead to the perpetuation of force in the equestrian industry and some force-free solutions. The second will examine some trained behaviors that can be taught regardless of background, to improve safety and communication. The mechanics of rewarding safely while riding will be a focus, as well as alternative reinforcement techniques, including the Premack Principle, to help improve the efficacy of force-free training while riding.

ANGELICA STEINKER

ngelica Steinker MEd PCBC-A is president and founder of Courteous Canine the DogSmith of Tampa, specializing in dog training methods that create results the fun way. Steinker and her team of trainers have successfully trained thousands of puppies and adult dogs in basic manners/obedience, trick training, problem behavior modification, agility, dock jumping and other skills. She is a published author in the field of dog training and agility, as well as in a variety of professional journals, and is a sought-after public speaker.

PRESENTATIONS Using Emotional Learning to Gain Recovery from Aggression: Learn what emotional learning is, and how to use it to help dogs gain recovery from aggression. Learn about the powerful connection between emotional learning, attention and memory. Emotional contagion, and counterconditioning and systematic desensitization will also be covered.

Consent and Preference Testing in Behavior Consulting: Learn how to use consent testing and preference testing in behavior consulting and see how using both will increase your effectiveness.

LOUISE STAPLETON-FRAPPELL

ouise Stapleton-Frappell BA (Hons) is a professional canine trainer - accredited, a certified trick dog instructor and a fun scent games instructor. She gained her CAP 3 with distinction, has a forcefree instructor's award and K9 first aid certification. She also has verified certification in animal behavior and welfare and in dog emotion and cognition. She performed as the dog trick instructor at In The Doghouse DTC and is a passionate advocate for force-free training, promoting a positive image of the "bully" breeds and advocating against Breed Specific Legislation in favor of breed neutral laws and education about dog bite safety and prevention.

PRESENTATION TrickMeister Reinforcement Strategies for Success: In the TrickMeister program, learning is broken down into fun, easy to achieve steps with each being appropriately reinforced. Much thought is given to the learning cycle, the antecedents and how any chosen reinforcement strategy will enhance or impede the learning process. The working LAB will practice different strategies you can use to deliver the reinforcer in order to set up your learner for success.

NIKI TUDGE

iki Tudge PCBC-A AABP-CDBT AAPB–CDT is founder and president of the Pet Professional Guild, The DogSmith, and DogNostics Career College, and president of Doggone Safe. She has business degrees from Oxford Brookes University, UK and has achieved her DipABT and DipCBST. She has recently published her first book, and has published numerous articles on dog training and behavior.

PRESENTATIONS On-Task-Skill-Coaching - Engage, Educate and Empower your Clients through Effective People Training Skills: The On-Task Skill Coaching. model includes the canine professional’s approach, consultation and functional assessment while establishing the voice of the customer. Learn how to plan your behavior change or training program, and understand how you will create connections between learning and memory for your two-legged client.

Is Your Business out of Sorts? Develop Your Own Balanced Score Card: This session looks at all the necessary factors to operate and maintain a successful pet business and motivate you to implement some quick initiatives while delivering quality service.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS Tampa, Florida w November 7 - 11, 2016

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Presenters YVETTE VAN VEEN

vette Van Veen is Canada’s first PCTA, certified through PPAB. She began Awesome Dogs, a successful pet training business focusing on family pet training and overcoming dog behavior problems, in London, Ontario 12 years ago. As an award winning writer, she is a fixture in Canadian mainstream media and currently writes for The Toronto Star. Van Veen and her dogs regularly attend primary schools to help teach dog bite prevention and also visit high schools and colleges during exam weeks to help relieve the stress.

PRESENTATION Chaos to Calm in the Classroom: Dog training class attrition and dropout rates can creep to unacceptable levels if trainers cannot turn chaos into calm quickly. Ignoring unwanted behavior can offend some clients and embarrass others while one barking dog can set off an entire class. Each dropout is an opportunity missed to help a dog and trainers risk creating scenarios where people feel that “positive reinforcement did not work.” This session focuses on strategies that trainers can adopt to help take chaos to calm, going beyond stop gap measures such as room dividers and teaching guardians to train calm and focus.

JOHN VISCONTI

ohn D.Visconti CPDT-KA is the owner of Rising Star Dog Training Services, LLC, Rising Star Dog Training, LLC, Dog Trainer ConneXion business management software, and Fetch More Dollars sales consulting for dog trainers. His book, Fetch More Dollars for Your Dog Training Business has been nominated by the Dog Writers Association of America as reference book of the year. Additionally, during 23 years in corporate life,Visconti has been a sales consultant, sales manager and salesperson.

PRESENTATION Fetch More Dollars for your Dog Training Business: Dog trainers generally don’t think of themselves as salespeople and often think the ability to sell is a natural-born skill but just as there are no dog whisperers, there are no sales whisperers - effective selling is a learned skill. The good news is that dog trainers already possess the same skills as highly effective salespeople. This session will demonstrate how those skills can be maximized so you can help more dogs and their owners while fetching more dollars for your dog training business. Learn how to channel sales-related anxiety into productive action and how to use scientifically proven methods to help you gain more clients and help more dogs.

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Presenters PAM WANVEER

am Wanveer has been working with Tellington TTouchTM for 25 years. She is an advanced practitioner qualified to teach three-day introductory workshops as part of the Tellington TTouchTM training certification program and, for many years, has assisted and co-taught with TTouchTM founder Linda Tellington-Jones. Her academic background includes BS degrees in special and elementary education and she has continued her education through attending seminars, conferences and classes in training, behavior, diet and other health and healing modalities.

PRESENTATION Flipping the Emotional Flexibility Switch: This session will take a look at the Tellington TTouchTM training method, a gentle and unique approach to training and the care of animals. Developed by Linda Tellington-Jones, this method is based on cooperation and respect and offers a positive approach to training and behavior. It can improve focus, athletic skills, increase willingness and the ability to perform and learn. TTouchTM can also help establish a deeper rapport between animals and humans through increased understanding and more effective communication.

DR. DEB WEIR

eb Weir PhD is a Florida licensed mental health counselor, certified hypnotherapist, and certified clinical sexologist who worked for over 30 years in social service settings. She currently operates a private practice for adults and couples in Clearwater, Florida and utilizes elements of hypnosis and neuro-linguistic programming when they fit into the overall plan for recovery and change. She operates from a belief that each individual has an "inner therapist" that can be accessed for higher self guidance and call to action, whether one is dealing with lifestyle changes or coping with difficult relationships.

PRESENTATION We Are Animals! What Animals Teach Us About Life and Getting Along with One Another: Brain science shows that all animals operate with a three-level brain, and that the primary difference is in brain size. Animals and humans share an "emotional headquarters" midbrain that operates similarly in dictating responses. During the presentation, Dr. Weir will acquaint attendees with a cognitivebehavioral model for staying connected to and coping with challenging clients, and demonstrate how to develop interventions for your toughest training situations from the experts, your animals.

FOR FURTHER DETAILS OF PRESENTERS AND PRESENTATIONS, SEE: WWW.PETPROFESSIONALGUILD.COM/PRESENTATION-DESCRIPTIONS

BARKS from the Guild

c The bi-monthly trade publication from the Pet Professional Guild c Features animal behavior and training, canine, feline, equine, avian, piscine, pocket pets, exotics, business, sales, marketing, consulting and More c Must-read for animal behavior and training professionals c Available in digital and print format c Competitive advertising rates

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Terms and Conditions AMENDMENTS

The Pet Professional Guild (PPG) reserves the right to amend any part of the event format, agenda or program if necessary at any time. If a speaker or presenter cannot attend or participate in the event due to unforeseen reasons or reasons beyond the organizer's control, then an appropriate qualified new speaker/ presenter will be appointed where possible. Any room/presenter changes will be advised as soon in advance as is possible.

VIDEO/AUDIO RECORDING AND PHOTOGRAPHY

PPG will document the event by taking photos and/or videos of many of the sessions and activities. By registering/attending the event, you authorize the use of your likeness on PPG’s websites and social media and in any information or promotional materials developed for or by PPG. Attendees are not permitted to use audio/video recording devices or take photos during any of the educational sessions or activities.You may take photos and videos at social events/activities. Any sessions recorded by PPG will be made available on DVD for purchase after the event.

INFORMATION

Any information supplied by PPG in relation to the event is accurate to the best of our knowledge and belief, but cannot constitute any warranty or representation. Any inaccuracy, mistakes or omission in such information shall not entitle any sponsor or attendee to cancel their order or registration. All information and data relating to the event is the copyright of PPG and cannot be passed on to any third party for any purpose.

CANCELLATION

PPG reserves the right to cancel events wholly or in part in case of an insufficient number of participants, program cancellations, organizational reasons, changes of availability of speakers, force majeure or other unforeseeable events that render the execution of the event impossible and/or not worthwhile or that would lead to the organizer incurring unreasonable expenses in executing the event. The organizer shall immediately inform participants of such changes

REFUNDS

Refunds are not available unless there is a Summit wait list and your spot can be sold.

DOGS

The Sheraton Tampa East Hotel is a dog friendly venue (see page 4). In addition, well-behaved, calm, quiet, socialized dogs are welcome to attend all Summit sessions. Dogs must remain with their owners the entire time (except in public food areas). If a dog starts to show signs of stress via his body language or vocalizations then he should be removed immediately for his own welfare, out of courtesy to the presenter and other attendees, and for the safety of all parties. If staff ask you to remove your dog for this reason, please do comply. Please also make sure your dog is leashed at all times and is wearing suitable, force-free equipment. If a dog is behaving aggressively, then you will be asked to remove him by event staff. Signs of aggressive behavior are considered to include (but are not limited to) growling, snarling, snapping, lunging, hard stares, curled lip, raised hackles and biting. You are responsible for your dog’s welfare and behavior at all times. PPG accepts no responsibility for your dog’s behavior or for any distress or injury caused therefrom. If you have to leave a session due to your dog being perceived as dangerous or disruptive, there will be no refund. PPG will provide a quiet room for dogs who need to take a break. The room will not be manned or supervised and owners must remain in the room with their dogs at all times. Dogs must either be on a leash or in a crate provided by the owner. PPG will provide water bowls. Please check the final schedule for the name and location of the room.

CONTACT

There will be plenty of event staff on hand to assist you with any enquiries.You can identify them by their PPG staff badges. If you are unable to find someone or need to contact PPG out of hours, then email: admin@petprofessionalguild.com or call 844-4626473 and leave a voicemail.Your call will be returned as soon as possible.

SOCIAL MEDIA

PPG will be posting regular updates and photos throughout the Summit. Look for #PPGSummit on Facebook and Twitter join us by using the same hashtag on your posts.

SUMMIT GUIDE, PRESENTATIONS AND SCHEDULE

Individual presentations will be made available electronically in advance to give attendees the opportunity to print out useful materials prior to the event.The Summit Guide is also available in electronic format. All links to external sources of information in the Summit Guide are in purple text; please refer to the electronic version for access to these hyperlinks. PPG has elected to print the presentation schedule separately this year and it will be distributed to attendees upon registration.

Tampa, Florida w November 7 - 11, 2016