• T he world’s largest Toyota service facility at Muscat with 883 bays • A world-class Parts Distribution Centre spread over 61,000 sq.m. • A 450,000 sq. m. Vehicle Distribution Centre stocking over 16,500 units • O utstanding Customer Care initiatives • A network of integrated facilities across the nation • A vast range covering Passenger Cars, 4WD Vehicles, sporty SUVs and Commercial Vehicles • S tate-of-the-art showrooms that offer ultra-modern conveniences & facilities and innovative customer care initiatives combine to provide a whole new customer experience Each and every Toyota in Oman is supported by Saud Bahwan Group’s unmatched nationwide support network. On the one hand, Toyota offers genuine quality, dependability and reliability. On the other hand, nothing comes close to Toyota in terms of value for money and range. Add to it the 6-years unlimited Mileage protection plan, a nationwide Sales, Service & Parts network and tons of others after care offerings, and it’s easy to see why Toyota soars so far above the rest. Toyota Service – The One to Trust Saud Bahwan Group (SBG) is the pioneer of many ‘Customer First’ initiatives in marketing and after-sales support services. Toyota Service is in the forefront of enhancing customer trust and delight in every interaction through innovative and customerfocused services and products.
play area, and a whole host of other facilities. The facility houses four level workshops with 883 service bays, a high tech diagnostic centre, and eight express-maintenance drivethrough stalls. A reflection of ‘Customer Satisfaction’ as Group’s number one philosophy is seen in expansion and upgrade of many service facilities across Oman to provide quality service 24x7 – all 365 days. The newly opened Mega body shop at Ghala is another one of the largest accident and body repair facilities in the world spread over 36,000 square metres and with 670 bays. Facilities at Liwa, Bidiya, Sumail, Suwaiq, Gabbi, Ghala Mechanical workshop, Salalah, etc., further reinforce this network. All this has led to the creation of the largest after-sales support network with a full-fledged Toyota Service facility within
a 50-km radius for any customer in Oman. SBG offers ‘Express Maintenance’ a unique solution to customers’ need for service-quality, time, cost and peace of mind. EM is a high-quality, quickmaintenance service product with broad customer appeal and developed by Toyota Motors Corporation based on the famous Toyota Production System concept. Toyota also offers a six years unlimited mileage protection scheme ‘Mazallat Bahwan’ to ensure a seamless motoring experience for customers. ‘Toyota Thiqah’ Loyalty programme is a unique scheme to reward customers for their service visits and provides the opportunity to have special savings every time customers service or repair their vehicles or buy parts at any Saud Bahwan facility. Toyota Tamin, a Motor Insurance scheme is the latest addition from
The Toyota Service facility at Wattayah is the largest in the world is truly a one of its kind 24-hour facility, spread over 30,000 square metres of workshop area, airconditioned receiving area, luxurious customer lounge, exclusive ladies lounge, a cosy cafeteria, children’s October 2011 DOSSIER
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