Housing Adaptations
Delivering adaptations in the new health and social care landscape Thursday, 31st May 2012, York Racecourse
The Northern Housing Consortium’s (NHC) annual housing adaptations conference is the event for all those working in the adaptations field to hear about policy developments, the latest thinking and best practice. The rapidly changing health and welfare system, and changes to the funding of care and support, present both challenges and opportunities for the delivery of housing adaptations services. Rising demand for adaptations services, as well as greater customer expectations, are increasing pressures on services and budgets, and providers must continue to innovate and think creatively in their approach to providing adaptations. The NHC’s annual conference will explore all of the key issues, including: Government strategy for adaptations and independent living Aligning the housing adaptations offer with NHS priorities for health outcomes Integrating adaptations with telecare and telehealth Achieving savings with more effective and efficient service delivery Redesigning services to deliver accessible homes Improving the customer experience with better quality products and speedier service What to do, and what not to do, to avoid complaints and Ombudsman investigations
Who should attend? Decision-makers and senior managers in local authorities and housing with responsibility for independent living and adaptations services. Commissioners in local authorities, health and housing Service managers with an interest in developing best practice and innovation.
Programme 9.30
Registration, refreshments and exhibition viewing
10.15
Chair’s welcome and introduction Michael Laing, Director, Community Based Services, Gateshead Council
10.25
New deal for older people’s housing Dr Gemma Penn, Senior Policy Advisor, Homelessness and Support, Department for Communities and Local Government This session will provide an overview of current Government thinking and cover: Implications of our aging society for housing Helping people to make housing decisions, to adapt or to move Planning and supply of older people housing
11.00
Making adaptations count: housing’s contribution to health and social care Achieving positive health outcomes and reducing health inequalities, in line with local priorities driven by both Joint Strategic Needs Assessments and joint health and wellbeing strategies, provide the context for changes to the way health and social care services are to be commissioned and delivered, and the opportunities for housing adaptations. This plenary session will look at the key issues: Opportunities for housing in the new health landscape Charlotte Harrison, Executive Director, Northern Housing Consortium As the Health and Social Care Act brings significant changes, drawing on work with Northern Housing Consortium Members, Charlotte will explore: How to navigate the new structures What changes to NHS commissioning will mean for how the housing sector works Opportunities to support adaptations services and independent living Opportunities for housing in the new health and social care frameworks Michael Laing, Director, Community Based Services, Gateshead Council As NHS, Public Health and Social Care Outcomes Frameworks have been published in recent months, as well as a National Housing Strategy, this session will explore:
Where do the National Housing Strategy and NHS Social Care Frameworks align or diverge What housing can offer to the health and social care sector Engaging with Public Health and Social Care What the NHS/Social Care Frameworks might mean for customers 11.50
Refreshments and exhibition viewing
12.15
Professional practice sessions A. Changing from home adaptations to accessible homes – redesigning services using business processes Nick Hooper, Service Director, Bristol City Council Delivering a more streamlined service can achieve both efficiency savings as well as better outcomes for customers. Bristol City Council’s adaptations service has recently undergone a review that has produced positive outcomes and is doing both. In this session, Nick will outline: The key steps The rationale and purpose of the review How to ensure customer needs shape the outcome Using the concepts of 'customer journeys' and 'end-to-end' processes Learning and tips for those interested in taking a similar approach B. Integrating adaptations with telehealth and telecare Roy McNally, Development Manager, North of England, Foundations Lauren Sadler, Communications and Policy Manager, Foundations Holistic solutions for independent living will require adapted dwellings that integrate adaptations with telehealth and telecare solutions. With practical examples of how Home Improvement Agencies (HIAs) are effectively integrating their approach, this session will: Share learning from two HIAs, looking at delivery and funding Consider the opportunities and challenges for HIAs C. Independence at home: How Age UK helps older people remain at home Lucy Hastings, Head of Home Services, Age UK Lesa Kingham, Home Services Development Manager, Age UK Drawing on Age UK’s experience of providing home support, and supporting older people in social housing, this session will highlight practical interventions that:
Improve wellbeing; save costs and prevent hospital admissions Help to reduce fuel poverty and keep people warmer at home Help people feel secure, safe and well at home D. Learning from local government ombudsman investigations Damien McInerney, Senior Investigator, Local Government Ombudsman Michael Williams, Investigator, Local Government Ombudsman Recent investigations have yielded findings that are important for all concerned in delivering housing adaptations. Drawing on the learning and outcomes this session will explore: The role of the Ombudsman How local agencies need to work together The importance of having clear processes, guidelines and protocols in place Joint investigations with the Health Service Ombudsman 13.10
Lunch and exhibition viewing
14.15
Professional practice sessions E. The journey to a made to measure service Alison Turner, Older Persons Services and Supported Manager, Your Housing Group Janet Ratcliffe, Aids & Adaptations Officer, Your Housing Group Harvest Housing’s Aids and Adaptations service has, in the last three years, gone through an improvement journey and is now more efficient and more effective and achieved customer satisfaction rates of 99%. This session will cover: Year 1: the starting point: centralised service; Audit Commission inspection Year 2: reducing waiting lists; publicising the service; understanding customers and building relationships Year 3: improved components and choices; excellent final product with a 'wow factor' and improved customer satisfaction What the future will look like: continued improvement; influencing partners and using customer knowledge to target services
F. Designing customer focused services Sheila Mackintosh, Housing Consultant, Mackintosh O’Connor Associates Ltd Lynn Collingbourne, The Housing Consultancy Partnership Adaptations services sit between housing, health and social care and as a result customers can experience fragmented services, complex delivery pathways, and considerable delays. Encouraging discussion about the obstacles that prevent areas from adopting solutions that are customer focused, this session looks at practical examples of radical approaches: A comprehensive review that produced a solution based on Centres for Independent Living. An example of a one-stop shop with all services for disabled people in one location, under one manager and with pooled budgets. G. Changing from home adaptations to accessible homes – redesigning services using business processes Nick Hooper, Service Director, Bristol City Council Repeat of morning session. H. Learning from local government ombudsman investigations Damien McInerney, Senior Investigator, Local Government Ombudsman Michael Williams, Investigator, Local Government Ombudsman Repeat of morning session. 15.10
New opportunities for home improvement agencies and handypersons services Andy Chaplin, Director, Foundations The changing policy landscape and funding context presents both new opportunities and challenges for Home Improvement Agencies. In this session Andy will focus on: HIAs and handyperson services as trusted intermediaries The context for housing support from HIAs and handyperson services The demand on services and the funding available How the sector is adapting itself to the challenges The new models that are emerging
15.40
Adapting to an ageing society Jeremy Porteus, Housing LIN The All Party Parliamentary Group (APPG) on Housing and Care for Older People 'Living Well at Home' Inquiry put the spotlight on a range of determinants that
can improve quality of life for an increasingly ageing population. Better advice, coordination and delivery of services at scale were seen as one way to create a 'new deal' for older people. Jeremy will draw on the recommendations of the resultant APPG report to set out a new prescription for housing adaptations. 16.10
Chair’s closing remarks
16.15
Close of conference
Housing Adaptations Delivering adaptations in the new health and social care landscape Thursday, 31st May 2012, York Racecourse Delegate fees Northern Housing Consortium Member
ÂŁ219
Non Member
ÂŁ269
Members of the Northern Adaptations Group (NAG) and North East Adaptations Group (NEAG) are offered a 20% discount on the full delegate fee. Please quote membership number in special requirements box on booking form. Discount is limited to ONE delegate per organisation.
All delegate fees are shown excluding VAT.
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0191 566 1000
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Please note any telephone reservations are made on a provisional basis and must be confirmed in writing within 2 working days.
For further information or if you have a query please contact a member of the events team: Telephone: 0191 566 1000 Email: events@northern-consortium.org.uk
Download a copy of the programme here