NIADA Membership Guide

Membership Guide

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Web niada.com Phone 800.682.3837 Email info@niada.com

Address 4621 S. Cooper Suite 131 - 524 Arlington, TX 76017

Dear NIADA Member:

Thank you for your membership in the National Independent Automobile Dealers Association. We are thrilled to serve you.

As a member of NIADA and your state association, you are joining with thousands of independent automobile dealers across the country. You have access to member benefits that provide discounts on products and services you use every day, educational programs for you and your team, key industry and compliance information and a voice in the decisions that affect your business.

Whether you want to improve the function of your team through education, stay on top of compliance, improve operations by joining a Dealer 20 Group, become a Certified Master Dealer, launch a certified pre-owned program at your dealership, get access to discounted floor planning, get auction discount coupons or get involved by joining a committee, NIADA has something for every dealer.

Since 1946, NIADA and our state associations have been the voice of independent dealers in Washington, D.C. and state capitals nationwide. Together, we advocate on your behalf to allow you to run your dealership with a minimum of regulation in a fair and equitable marketplace.

The NIADA Board of Directors recently adopted a strategic vision for a robust, ethical and professional independent used vehicle market trusted by consumers and reiterated that our mission is to promote, educate and advocate for ethical independent automobile dealers and their consumers. The Board adopted a strategic plan to accomplish our mission and achieve our vision.

The NIADA staff and I look forward to serving you and helping you be as successful as you want to be. Please let me, or any member of the staff, know whenever we may be of service.

Sincerely,

Robert A. Voltmann, CAE Chief Executive Officer

National Independent Automobile Dealers Association

*Membership Dues to National Independent Automobile Dealers Association are not deductible as charitable contributions for federal income tax purposes; 75% of the dues may be deductible as an ordinary and necessary business expense. We estimate 25% of the dues are used for lobbying activities and are not tax deductible. Please seek advice from a tax professional for guidance on this deduction.

NIADA History

In 1946, the National Used Car Dealers Association (NUCDA) was founded in Chicago, Illinois to lobby for the repeal of the rationing of tires and automotive parts following the end of World War II. After success in Washington in 1947, the NUCDA published a used car dealer “Code of Ethics.” The following year, the headquarters moved to Detroit, Michigan. In 1950, suppliers and vendors were invited and featured at the annual NUCDA convention. In 1955, The NUCDA, with approximately 2,000 members at this point, changed its name to the National Independent Automobile Dealers Association (NIADA). In 1975, NIADA moved its headquarters to Raleigh, North Carolina and by 1977, NIADA had grown to more than 7,000 members. Lobbying efforts were again strengthened in 1979 when members of the NIADA donated $55,000 to fight against trade rule legislation. By the early 2000s, NIADA relocated to Texas and grew to well over 15,000 members.

NIADA Code of Ethics

The NIADA Code of Ethics is a set of operational and business values to which all members agree to adhere. Our Association is committed to providing a better buying experience, better products and top-notch level customer service before, during and after the sale. Based in honesty and integrity, your commitment to the Code of Ethics will provide a foundation for your business to make a meaningful impact on your customers and your community.

• We will have a general duty of integrity, honor and fair dealing toward the general public.

• We will comply with all city, county, state and federal laws and shall endeavor to keep ourselves informed of those laws governing our business.

• We will not intentionally injure the business reputation of another member or competitor.

• We will employ truth and accuracy in advertising and selling.

• We will stand behind any guarantee given with the sale of a motor vehicle.

• We will not perform any act which would bring disrepute to the motor vehicle industry.

• We will expose or halt, where found, any scheme designed to deceive or defraud the automobile buying public and aid in prosecuting those guilty of such acts.

• We will constantly strive to improve business methods to the end that the public will be better served.

• We will encourage the American system of free enterprise.

NIADA Vision

A robust, ethical, and professional independent used vehicle market trusted by consumers.

NIADA Mission

Promote, educate, and advocate for ethical independent automobile dealers and their consumers.

NIADA Communications

We are working, constantly, on your behalf. NIADA is always evaluating and improving your member benefits, services, education, news and advocacy. We recommend taking advantage of each way that we communicate the good news.

Follow these steps to stay in the loop regarding your benefits, industry updates and when we can all get together.

1. Whitelist Us

To stay connected, we must be proactive. We know that spam filters are necessary and they have become very stringent, which is great. But, you may find very quickly that you are not receiving your NIADA emails.

Add our email address, noreply@niada.com, as a contact in your address book in the email provider you are using - Outlook, Yahoo, Gmail, etc.

If you find an NIADA email in your junk or spam folder, be sure to mark the email as not junk/spam.

Designate our domain as a safe sender.

2. Follow Us

We want to be friends.

Benefits of Membership

Your NIADA membership provides many opportunities and resources to enhance your professional skills and maximize profitability. Your Membership is the best investment you could make in support of your business and tells your customers that they are trading with a business owner committed to fair dealing and ethical business practices. Your membership pays for itself with the following savings:

ACCESS YOUR NATIONAL BENEFITS ONLINE

The NIADA National Member Benefit Program was formed to provide you with a broad portfolio of discounted products, services and solutions only available to NIADA members.

Information on all of these incredible benefits can be accessed online. You will find discounts on parts & services, travel, events, tools & equipment, financing & dealer management solutions, rental services, shipping and much more.

Go to: niada.benefithub.com

FOR YOUR BENEFIT EMAIL

Your membership includes a subscription to the monthly email, For Your Benefit. Be sure save noreply@niada.com as a contact in your email service provider’s address book to receive special savings and member benefits information monthly.

NIADA Advocacy

Rep esentation

Since 1946, NIADA has been the voice of the independent automobile dealer in Washington, D.C., representing your interests before the White House, the U.S. Congress, federal regulatory agencies, and other policy organizations governing used car dealer operations.

We have full time staff in Washington D.C. monitoring legislative and regulatory activities to determine which policies could adversely effect the used auto industry and ultimately your profitability.

Our Government Affairs Team actively builds and maintains relationships with key influencers in Washington on your behalf.

powe R in numbe Rs

The NIADA government affairs team advocates everyday on behalf of each used auto dealer in the nation and NIADA is widely considered one of the most effective advocacy organizations in the country. However, together, we are even more powerful.

Watch social media and your email inbox for announcements and notifications regarding events, virtual or in-person, where we can stand together to hold policy makers accountable. We hold regular events and conferences to provide you with an opportunity to meet face-toface with Congressional representatives. Engage directly with influential, elected government officials to discuss the unique problems and challenges our industry faces and how policies can impact your business and profitability. We convene with representatives from the White House, CFPB, FTC, DOJ, DOL, and others about issues important to our membership base.

niaDa political action committee (niaDa-pac)

A critical part of advocacy includes supporting candidates for elected office who will protect this vital industry and keep the economic engine of our small businesses running strong. Campaigns cost money to effectively disseminate the candidate’s message to the electorate.

The NIADA-PAC was established to financially support candidates that share our vision for the future of the independent dealer and who will continue to fight for the used auto industry and your best interests.

NIADA members, their friends, their families and/or associates can donate to the NIADAPAC in any amount up to a $5,000 maximum annually. Your contributions extend our reach, efficacy and influence.

Each year, the NIADA-PAC engages in an effort to increase awareness of and contributions to the NIADA-PAC. The four NIADA regions compete to raise the most funds with the winning region being awarded the coveted PAC Cup. Although each contribution to the NIADA-PAC is critical, members who contribute $250 or more will be recognized. Donations of $5,000 will entitle donors to participate in special VIP events.

NIADA Foundation

We are committed to investing in and serving our community. That’s why we’re providing access to scholarships and helping our workforce build a bright future. For educational and charitable purposes, the Association established the NIADA Foundation in 2006. Structured as a 501(c)(3) charitable organization under the Internal Revenue Code, the foundation supports academic advancement, emergency service and support to the automotive community. To learn more visit: niada.com/foundation

NIADA Disaster Relief Fund

The emergency relief fund was established to provide a emergency support to the used auto community in times of devastating natural disasters. 100% of contributions are donated to provide relief where needed to alleviate the financial burden from the attributable effects of mother nature.

NIADA Events

2022 NIADA CONVENTION & EXPO

Event Date: June 20-23, 2022

Location: Las Vegas

The NIADA Convention & Expo is the industry’s premier event. This Mega-Conference, this offers the best training available for independent vehicle dealers. Education topics include: digital/social media marketing, legal and compliance issues, inventory sourcing, collections, sales, customer service, F&I, management, service department operations, cyber security, certified pre-owned and much more.

Our Expo Hall is filled with exhibitors offering the latest cutting-edge technology, products and services designed to give you an edge as you accelerate through today’s ultra-competitive used car market.

Why You Should Attend:

• Gain critical training

• Face-to-face interactions that drive new ideas and build connections

• Receive updates on legislative, regulatory, and compliance issues

• Share best practices

• Learn about the most current technologies, products, and services offered by a wide variety of our top-notch exhibitors

Register now: niadaconvention.com

NIADA NATIONAL POLICY CONFERENCE

Event Date: September 19-21, 2022

Location: Ritz-Carlton Pentagon City

One of NIADA’s primary objectives is to help policy makers understand your business and how what they do impacts you, your customers, and the used motor vehicle industry as a whole. You can help NIADA deliver that message. Each year, NIADA hosts the National Policy Conference and Day on Capitol Hill. This event is open to all NIADA members and provides a prime opportunity for you to tell your story before members of Congress and federal regulators. Join us to make your voice heard.

Learn more: niadapolicyconference.com

2022 AUTOMOTIVE FINANCE & BHPH EXPO

Event Date: TBD

Location: TBD

The Automotive Finance Expo is for all dealers. Formerly the NABD Buy Here-Pay Here Subprime Conference, the new Automotive Finance Expo has something for everyone. The show includes financing services, education, networking and topics needed to take your operation to the next level.

Conference Highlights:

• Training for New and Experienced Operators

• Network with Industry Experts

• Capital to Fund Your Operation

• Collections and Underwriting Training

• Best Practices that Work Today, and in the Future

• The Latest Marketing Strategies

• Legal and Compliance Updates

• Exhibit Hall with the Latest Products and Services

• New Industry Technology

Register now: nabdfinanceexpo.com

NIADA Dealer Development

NIADA offers world-class automotive content and education programs. We have gathered the nation’s experts to disseminate relevant, actionable ideas and techniques for immediate results. From the sales associate to the controller to the receptionist, we have a workshop, webinar or educational content that will fit your exact needs.

DEALER TWENTY GROUPS

Dealer 20 groups are a collection of 20 non-competing dealers with a niche in common who meet on a quarterly basis to exchange ideas, identify best practices and discover hidden opportunities. This collaborative method of improving the bottom line is considered the “graduate school” of dealership operations.

Whether you are retail, BHPH, LHPH or other operating-model we have a group for you. 20 groups get you moving from where you are, to where you want to be.

VIRTUAL & IN-PERSON CLASSES

Some of the regularly scheduled educational content that we offer is:

Sales Person Workshop: Sales Training focuses on leveraging existing relationships and developing business in today’s competitive marketplace. Prospecting targets, effective telephone skills and strategies, objection handling, vehicle presentation, moving old-age inventory, maximizing down payment, and selling a program instead of just a car are some of the key points in this interactive session.

Managers Workshop: Cash flow management, inventory acquisition, reconditioning and aftersale service, advertising rules, personnel management and expense control are just a few of the topics addressed. This is the perfect way to introduce new managers/supervisors to the role of management in our industry. It is also a great refresher training for more seasoned leadership.

Collections Workshop: We will discuss proper compliant collections strategies and techniques, building and maintaining relationships, overcoming reasons not to pay, proper use of GPS and Payment Assistance Device technology, electronic communications, repossession management, queue structuring and maximizing the strengths of your collectors and much more.

Learn more: niada.com/learn

Contact us: training@niada.com

SOCIAL MEDIA

TRAINING

RETAIL BHPH BHPH LEARN HIGHER PROFIT

NIADA Dealer Development cont.

CUSTOMIZED ON-SITE TRAINING

We provide custom, on-site training and/or consulting services for dealers. Our seasoned training leaders are able to review your operation and provide an action plan to help your dealership achieve benchmark performance. Virtually every week of the year our consultants are on-site in dealerships identifying opportunities and creating net profit improvement for dealers.

Very often our dealer-clients realize in excess of $100,000 of net profit improvement within the first year of utilizing our programs.

Some of the programs we offer include:

• Strategic Planning

• Retail Training

• Buy Here Pay Here Training

• Collections and Underwriting Training

• Special Finance Training

• Dealership Review and Evaluation

• Net Profit Improvement

• Compliance Auditing

• Telephone Skills Workshop

• Forecasting

• The Latest in Marketing Strategy

Get a free quote: training@niada.com

LEARN

EXPERTS HIGHER PROFIT BHPH RETAIL

NIADA Resources & Programs

NIADA CERTIFIED PRE-OWNED PROGRAM

Did you know that 66% of used-vehicle buyers intend to purchase a certified pre-owned vehicle? By certifying your lot, you’re increasing your potential to earn.

Why I Should Utilize NIADA CPO:

• Demand for certified vehicles is at an all-time high

• Certified vehicles earn a higher premium per unit than non-certified

• Certified vehicles turn faster than non-certified

• Certified enhances customer loyalty:

- 70% of CPO owners are more likely to return to the dealership for service

- 60% of CPO owners are more likely to shop for their next vehicle at the same dealership

• Certified pre-owned sales are expected to double in 3 - 5 years Get more info on CPO now: info@niada.com

STANDARDIZED DEALER ACCOUNTING TOOLS

This three-volume series was written for used car dealers by Page Publications to assist you in managing your business without the need to see the details of your accounting system. NIADA’s Accounting Manuals are an essential tool for helping to manage your money.

Dealership Accounting Training Manual: General accounting principles

Chart of Accounts Manual: Complete listing of NIADA dealership account numbers and descriptions of each Dealership Internal Control Manual: Checklists and suggested procedures for NIADA dealers, office managers and outside accountants to use in maintaining good internal control of dealership assets

VIRTUAL TRADE SHOW

NIADA is dedicated to bringing you the very best in the industry and nowhere is that more apparent than with our National Corporate Partners program.

The NIADA National Corporate Partner program is a resource for NIADA dealer members that contains only those automotive vendors who meet stringent criteria and have products and services that meet the highest level of standards.

NIADA takes the guesswork and frustration out of finding trustworthy companies that provide products and/or services to improve and/or expand your business. Find the list here: niada.com/virtual-trade-show

AUTO AUCTION DIRECTORY

A complete listing of auctions houses in your state with sales dates and times and contact info. Look for the Auto Auction Directory in the Services menu at niada.com.

NIADA News & Publications

niada.com/Dashboard

For the most pertinent used auto industry news, information and insights tune in to Dashboard by NIADA. Featuring articles and insights from the industry’s foremost experts Dashboard is your free, one-stop shop information portal.

Used Car Dealer Magazine

usedcardealermagazine.com

One of your member benefits is to receive a monthly issue of Used Car Dealer Magazine. UCD magazine is the official monthly flagship publication of the National Independent Automobile Dealers Association (NIADA) and is the most established publication serving the used motor vehicle industry.

UCD provides the most relevant, concise and unbiased editorial content in the industry. Its reputation is unparalleled, and industry professionals have come to rely on its educational and up-to-date content.

BHPH Dealer Magazine

bhphdealermag.com

BHPH DEALER provides used vehicle professionals with timely, informative industry news, analysis and expert advice. BHPH DEALER includes real strategies, market analysis and tools to help the BHPH dealer community maximize the performance and profitability of their dealerships. Our magazine has a special focus on the BHPH, subprime and specialty finance segments of a $345 billion a year industry.

NIADA Annual Used Car Industry Report

NIADA’s Annual Used Car Industry Report, distributed annually, is yet another member benefit. Valued at $150, it is our most popular and useful publication. This yearly report presents a concise and thorough evaluation of the used motor vehicle industry, and is a great tool to compare your dealership operations to national averages.

• Dealer demographics, governmental data, and pertinent information from industry experts are just a few of the many items highlighted throughout the report.

• Dealers and allied industry partners alike depend on this data source to maneuver through the highly competitive used motor vehicle industry.

• Over 15 sections of industry data.

NAAA On the Block Magazine

NIADA has teamed up NAAA to provide the NAAA On the Block newsletter as a bi-monthly supplement of UCD magazine on the odd months of each year, giving NIADA dealers a chance to learn more about the auction side of the industry.

The Daily Independent

The only free, daily e-news digest curated for the used car industry. Information is power. Get what you need to know each morning to start your day.

Awards & Recognition

National Quality Dealer of the Year Award

Each summer the entire used auto industry turns its attention to the annual NIADA Convention & Expo as its highlight is the National Quality Dealers Award gala. The National Quality Dealer Award Program, which began in 1976, is the used auto industry’s most prestigious and coveted award. National Quality Dealer nominees and winners demonstrate exceptional performance in their business and their communities.

NIADA Ring of Honor

Periodically, NIADA selects a professional from within the automobile industry to receive NIADA’s highest allied industry award, the Ring of Honor. These are professionals who have dedicated their careers to the industry, going above and beyond to improve the image of the automobile industry as a whole.

NIADA Eagle Award

The Eagle Award signifies a drive to increase association membership and connect with others and is given annually to member dealers for personally recruiting new members or personally renewing membership for the association. There are three (3) levels for this Eagle Award recognition:

• Eagle Certificate: recruit five (5) or more new/renewing members within a one (1) year period.

• Eagle Plaque: recruit twenty (20) or more new/renewing members within a one (1) year period.

• Crystal Eagle: recruit one hundred (100) or more new/renewing members within a two (2) year period.

NIADA Association Executive of the Year

Awarded to one of NIADA’s state association executives selected by his or her peers for outstanding leadership and service.

NIADA CPO Dealer of the Year

The CPO Dealer of the Year award was created to recognize an outstanding participant of the NIADA Certified Pre-Owned program for the quality of dealership operations, vehicle certification process standards, volume of CPO sales and the dealer’s commitment to providing a better product and level of service to his/her customers and community.

NIADA Scholarships

The NIADA Foundation awards annual scholarships to 4 outstanding students to the college or university of their choice.

The NIADA Foundation also coordinates industry-related scholarships sponsored by individual companies to attend Northwood University.

UTA College of Business Endowment

With matching funds from the College of Business at the University of Texas at Arlington, the NIADA Foundation has established a permanent endowment with UTA in the amount of $250,000 for students who are interested in pursuing a career in the automotive industry. Whether it’s a career in automotive retail operations, finance and insurance, sales, technology, wholesale inventory, banking, warranties or other specialized areas of the used auto industry, this endowment will help bring bright, entrepreneurial-minded future leaders into the industry and help change the narrative about what it means to be in the car business.

HONORS

ACADEMIC FOR ADDITIONAL INFORMATION GO TO WWW.NIADA.COM OR CALL 800-682-3837

AWARDS SERVICE

Contact Us

Membership

Kim Watson, Director of Membership kim@niada.com | (817)837-0633

Brittany mitchell, Membership Manager brittany@niada.com | (817)837-0651

K athy roBBins, Membership Coordinator kathy@niada.com | (817)837-0649

Dealer Development

Diann flanDers, Director of Twenty Groups diann@niada.com | (941)203-3580

autumn green, Twenty Group Coordinator autumn@niada.com | (941)203-3581

Bill elizonDo, Senior Moderator & Consultant bill@niada.com | (972)322-0730

eD curry, Twenty Group Moderator & Consultant ed@niada.com | (941)203-3586

Ben gooDman, Twenty Group Moderator & Consultant ben@niada.com | (941)203-3578

Advocacy

Brett scott, Vice President of Government Affairs brett@niada.com | (817)837-0636

Events

Devin agonis, Director of Meetings devin@niada.com | (817)837-0634

eric mitchell, Meetings Manager eric@niada.com | (817)837-0639

Advertising

Jim giBson, Vice President of Member Engagement jim@niada.com | (703)215-4407

Joe K earse, Sales Manager joe@niada.com | (832)767-4762

reginalD allen, Sales Manager reginald@niada.com | (832)767-4761

PARTNERS