Bulletin 2011 June

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BULLETIN THE

of the National Concrete Burial Vault Association

June 2011

When a Child Dies. . .

Burial Vault Manufacturers Become Part of A “Community of Sorrow”

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National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, Florida 32791 http://www.ncbva.org .#"6! s &AX President Hubert McQuestion Lake Shore Burial Vault Co. Brookfield, WI President-Elect Michael Crummitt Crummitt & Son Vault Co. Martins Ferry, OH Secretary/Treasurer Jerry Russell Southern Ohio Vault Co. Portsmouth, OH Immediate Past President Stephen Hatfield Hicks Industries, Inc. Mulberry, FL

TABLE OF CONTENTS When a Child Dies....................... 4 Burial Vault Manufacturers Become Part Of a “Community of Sorrow”

Surrounded by History................. 8 Gettysburg Vault Looks From The Past To the Future By Sylvia Heidemann NCBVA Staff Writer

Industry News ’N Notes ............. 10

Directors Mark Bates Norwalk Wilbert Vault Co. Bridgeport, CT Wendy Bott Brown Mark H. Bott Co. Ogden, UT Paul E. Cooper Wilbert Funeral Services, Inc. Forest Park, IL Doug Evans Carolina Doric, Inc. Florence, SC

NCBVA Certified Plants ............. 12

Enforcement of the FTC’s Funeral Rule .............................. 18 By J. Scott Calkins, Esq. NCBVA Legal Counsel

Membership Application ............ 22

Steve Handley Handley Precast Systems, Inc. Glendale, AZ Dave Long Eagle Burial Vault Association Joliet, IL Dennis Schultz Doric Vault of Western N.Y., Inc. Buffalo, NY Blake Swinford Trigard Vaults / Greenwood Plastics Danville, IL Steve Vincent Doric Products, Inc. Marshall, IL Executive Director Thomas A. Monahan, CAE Certified Association Management Co. Longwood, FL

Our Advertisers American Cemetery Supplies, Inc. .... 7 Accurate Wire & Strip Forming ........ 1o Axis Corporation.............................. 21 Crescent Bronze Powder Co............ 18 D & C Supply Co., Inc...................... 20 Doric, Inc.......................................... 20 Edgmont Metallic Pigment Co.......... 20 Holland Supply Inc........................... 14 Long Machine Co............................. 17 Matthews Cremation.......................... 2 RoMix Chemical & Brush................. 11 Rostine Manufacturing & Supply ..... 16 Trigard Vaults ................................... 15

Legal Counsel J. Scott Calkins, Esq. June 2011 l NCBVA.ORG

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When a Child Dies. . . Burial Vault Manufacturers Become Part of a “Community of Sorrowâ€? In a perfect world, a child is not supposed to die before his/her PARENTS !ND YET APPROXIMATELY CHILDREN DIE EACH YEAR in the U.S. -ORE THAN PERCENT OF THOSE DEATHS OCCUR BEFORE THE ďŹ rst year of age. Because of the nature of our funeral traditions, burial vault manufacturers work primarily behind the scenes––except for those companies that provide graveside set-up services to funeral homes. However, there is a “community of sorrowâ€? that exists for the families of children who have died. Burial vault manufacturers are a part of this group. The Burial Vault Manufacturer’s Role All four major dealer organizations (Doric, Eagle, Trigard and Wilbert) do what they can to take the cold realities out of a child’s

death. Casket/vault combinations, in tiny sizes for infants, to larger sizes for toddlers and youngsters, are especially designed with beautiful fabrics and pillows reecting a tender feeling. Some come with special mementoes to be kept by the family. And nearly all are offered at cost to not add extra strain on the family. “In any funeral, and particularly when a child dies, burial vault manufacturers should take the initiative to be seen as ‘resource people,’â€? said Linda Darby-Sempsrott, CEO of Trigard Vaults/Greenwood Plastics in Danville, IL. “We should always be available

Eagle’s Guardian Angel 4

NCBVA.ORG l June 2011

to help and comfort at these times. Concerning the design and detail offered in the casket/vault combination product for children and its affordability, it’s a good option for families that are coping with the death of a child and that may also be struggling with their ďŹ nances.â€? The units offered by each manufacturer are attractive and geared to reect the innocence of childhood in style and design theme. As defined by the dealers, these all-in-one units provide appropriate display and comfort for the body and overall protection from the elements so they can be interred without a concrete burial vault if a vault is not required by the cemetery or state. Their exterior may be of simulated marble or a baby blue or baby pink ďŹ nish. The top of a Doric’s Daisy Chrisom casket/ vault is decorated in a raised daisy pattern,

Wilbert’s Loved and CherishedŽ

Top Three Causes of Death By Age Group

and each daisy is accompanied by a Daisy Keepsake Bear, a Legend of the Daisy poem, and a Daisy seed packet. (The Doric Daisy PRODUCTS ARE AVAILABLE IN IN IN AND IN SIZES Eagle has a “Guardian Angel Classicâ€? SERIES FOR CHILDREN AVAILABLE IN IN in. and 33 in. Its fabric lining is trimmed in aqua and white lace. Trigard’s “Serenityâ€? series features a sunburst design in the top. The Serenity 9OUTH INCHES IS AVAILABLE IN MARBLE simulated ďŹ nishes and also in traditional cherry and oak woodgrain ďŹ nishes. Trigard’s “Toddlerâ€? model is 31 inches in length, and ITS h)NFANT AND 0REEMIEv MODELS ARE AND 18 inches. Wilbert’s “Loved and CherishedÂŽâ€? SERIES COMES IN THREE SIZESnn AND inches in length. A special teddy bear can be added to the package. Wilbert franchisees also offer a personalized signing carapace to help youngsters through the grieving process. NCBVA Past President Todd Swihart, who is President/ CEO of Saginaw Wilbert Vault Corporation in Saginaw, MI, said: “It is so important to include kids in the grieving process. We make a sheet available at the funeral home where kids can sign it, write notes to the deceased or even just put their handprints on it. The sheet is permanently applied to the burial vault in a similar manner that photo images are applied. It’s a fitting way for kids to express their feelings.â€?

Respect for Grieving Families In spite of the fact that most burial vault manufacturers are usually not directly involved in a child’s funeral, other than to provide the casket/vault and a burial vault if required, funeral homes and burial vault manufacturers participate in that community of sorrow. They have an unwritten code of honor concerning child deaths: Most offer services and products at cost out of respect for the families. “When a child dies, it’s so traumatic for the family, whether it’s SIDS (Sudden Infant Death Syndrome), an accident, whatever,â€? said Swihart. “Family and friends reach out to the grieving family, and, as a result, funerals for children are the most well-attended of any funeral service. The death of a child gives us an opportunity as a burial vault manufacturer to reach out and help the family, too. It is customary for the funeral directors in our area and us to provide services, the casket/vault and the concrete burial vault (a concrete burial vault is required in cemeteries in the state of MI) at cost or even less to the family, depending on their circumstances.â€? Jim Wivell (who’s the subject of the manufacturer’s proďŹ le in this issue), President of Gettysburg Burial Vault in Gettysburg, PA, echoed Swihart’s comments. “When a child dies, we usually deliver the casket/vault to the funeral home. It’s standard in our area, out of concern for the family, not to make a proďŹ t on child funerals,â€? he said.

Trigard’s Serenity Blue Swirl

Infant to one-year-old: (1) Developmental & genetic conditions that were present at birth; (2) Sudden Infant Death Syndrome (SIDS); and (3) all conditions associated with prematurity & low birth rate. One - four years: (1) Accidents; (2) developmental & genetic conditions that were present at birth; and (3) cancer. Five - 14 years: (1) Accidents; (2) cancer; and (3) homicides. 15 - 24 years: (1) Accidents; (2) homicides; and (3) suicides. Note: Twice as many deaths occur in the ďŹ rst year of life than in the next 13 total. At that point, the death rate rises rapidly because of the large number of deadly accidents, homicides and SUICIDES IN THE AGE GROUP Source: Medline Plus Medical Encyclopedia. www.nlm.nih.gov/medlineplus/ency/ ARTICLE HTM

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A funeral director interviewed concerning child funerals also concurred concerning funeral costs to the family. Jim Taylor of Williamson Memorial Funeral Home and Gardens in Franklin, TN said they try to provide the family with a plaster of Paris handprint or footprint or a lock of hair from the child. “Child funerals tug at your heartstrings,â€? says Taylor. “We always give a mother private time to take the child out of the casket and hold it for awhile if she chooses. Not all mothers do this, but some ďŹ nd it comforting to hold their child one last time. The mother-child bond is very strong.â€? What If a Child’s Death Hits Close to Home? The Dougy Center There may be times when a child’s death strongly affects a burial vault manufacturer. The child may be a relative, a neighbor, a family friend or even one’s own child. There are resources that are as close as your computer that can help you cope when a child’s death hits you close to home. The Dougy Center, the National Center for Grieving Children and Families, in Portland, OR is one of those important resources. Established in 1982, it is named for a courageous 13-year-old who died of an inoperable brain tumor. Before his death while undergoing treatment, Dougy showed a remarkable ability to bond with other teens who were facing serious medical issues. He knew he was dying, and he helped other kids talk about their fears. After he died, the professionals and family members who were helping him envisioned a place where children, teens and parents coping with the death of a family member could share experiences with others who understood, who didn’t tell them to “get over it,â€? or judge their way of grieving. According to the Dougy Center, children often feel like the “forgotten mourners.â€? It’s important to give children the opportunity to attend the funeral of a loved one. Age is not usually a consideration. In order to make an appropriate choice of whether to attend a funeral or not, a child needs a thoughtful explanation of the ďŹ ve Ws: Who will be at the funeral? What is going to happen? Where will the service take place? When will the funeral happen? Why are we doing this? The Center points out that, just as with adults, what happens or doesn’t happen at a funeral will be remembered forever by a child. 6

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“Family and friends reach out to the grieving family, and, as a result, funerals for children are the most well-attended of any funeral service. The death of a child gives us an opportunity as a burial vault manufacturer to reach out and help the family, too.�––Todd Swihart

M.I.S.S. Foundation The M.I.S.S. Foundation is a non-proďŹ t, C INTERNATIONAL ORGANIZATION THAT provides immediate and on-going support to grieving families, empowerment through community volunteerism opportunities, public policy and legislative education, and programs to reduce infant and toddler death through research and education. Through its web site (www.missfoundation.org), it provides valuable funeral planning advice to grieving parents. Here, paraphrased, are some ideas for a special goodbye:

7. Ask others to send stuffed animals or toys instead of owers. After the service, donate them to a local charity.

1. Choose a meaningful song in memory of your child. Print the words on special paper and hand them out at the memorial service.

9OU MAY STAY AT THE CEMETERY UNTIL THE staff has completely buried your child.

2. Include in the casket a stuffed animal, toys from siblings, cards and letters from siblings. Let siblings help choose the outďŹ t for the child to be buried with. 3. Ask your pastor to limit his sermon to 15 minutes. 7RITE A LETTER TO YOUR CHILD TO BE READ by a friend or family member at the service. Focus on the feelings of grief, loss and love for the child.

8. A balloon release at the end of the ceremony can be a thoughtful tribute to the signiďŹ cance of the child’s life. 9. Sundown ceremonies can be very touching. In addition, consider a gravesite unity service, in which one larger candle is lit. Each person attending lights his/her candle off the main candle in honor of the child.

Vision statement of the M.I.S.S. Foundation: That our programs will serve to strengthen families and communities when a child has died, and that through education and research, we will help to reduce the number of child deaths. No family should have to endure the pain of a child family member’s death alone: [We are] committed to building interdisciplinary communities that provide long-term support to families after a child’s death. We are committed to the memory of the children who lived, who died, and who continue––even in death––to matter.

5. An open casket service can help make an infant more “real� to others. )T S ALL RIGHT TO TAKE YOUR CHILD OUT OF the casket and hold him/her prior to the service. He/she is still your child.

Doric provides a special coloring book that gives children the opportunity to express their feelings and understand some of their emotions throughout the process of losing a loved one.

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Surrounded by History Gettysburg Vault Looks From The Past to the Future By Sylvia Heidemann NCBVA Staff Writer

couldn’t stand the stench of bodies in the humid July heat and deserted her. With help ames Wivell, Jr., lives with history only from her elderly father, every day. Elizabeth determinedly dug Any one who’s ever read a U.S. the graves for 91 soldiers in history book has heard of Gettysburg, one of the rockiest regions of PA. The largest battle ever fought in North the cemetery. America took place in the surrounding Civil War relics are still countryside. More than a million visitors being found in the Gettysburg annually come to visit the Soldiers’ National countryside. The family of Cemetery at Gettysburg National Military Jim’s brother-in-law owns Park (the ďŹ nal resting place for Union sol- a saw mill. When old trees Photo courtesy of Gettysburg National Memorial Park. diers who died at Gettysburg); and perhaps are taken down, they are most famously, this was the site of President scanned for bullets and canAbraham Lincoln’s memorable “Gettysburg nonball fragments. In 1991 Vault’s radius of service is approximately Address,â€? delivered at the dedication of that the National Park Service and a local funeral MILES INCLUDING DELIVERIES TO !RLINGTON cemetery. home planned the burial of a collection of National Cemetery. A Doric licensee, Gettysburg Vault probones of Civil War soldiers that farmers had The Stories He Knows DUCES APPROXIMATELY BURIAL VAULTS A YEAR found in their ďŹ elds years after the war. Jim Caring for and honoring the dead has reports that the First Cavalry came in from In addition, the company also manufactures long been a part of Gettysburg tradi- Arlington, complete with a rider-less horse, sub bases for monuments. By providing the tion. As President of Gettysburg Burial to participate in a burial ceremony. In 1997, sub bases, Jim gives monument builders the Vault, Inc., and a proud Gettysburg resi- more bones were discovered along the rail- opportunity of setting monuments in the dent, Jim has come to know most of road tracks west of town. An archeological cemetery further into the winter season. the popular stories––fact and fiction–– dig took place, and the bones and artifacts With one full-time and one part-time from Civil War days to the present. employee, Jim does a major portion of prowere determined to be from a Confederate Like the one about Elizabeth Thorn, who soldier who fought in a battle at that location duction work himself. “When I pour, I try has been called the “Angel of Gettysburg.â€? ON *ULY 4HE BONES THAT HAD BEEN to do as many as seven vaults at a time and She and her husband Peter were the ďŹ rst buried in the previous special ceremony do the ďŹ nishing, too,â€? he states. Although family to live in the Evergreen Cemetery were disinterred and all the bones were then he agrees that it’s hard work, one gets the gatehouse when Peter became superinten- buried collectively. impression that he likes the satisfaction of a DENT OF THE CEMETERY IN !FTER 0ETER job well done and enjoys staying busy. (He left to ďŹ ght on the Union side in the war, Small Vault Operation also does some crane work as a sideline and Elizabeth was left in charge of the cemetery Gettysburg’s population today is slightly delivers Browning Gun Safes, too.) AND SERVED AS CARETAKER FROM 3HE MORE THAN UP FROM ITS POPULATION OF Because he’s not set up for winter prowas away from home during the Battle of IN 4HERE ARE MANY CEMETERIES IN duction, Jim usually pours concrete up to Gettysburg, and when she returned (her diary the area to service. In addition to Soldiers’ the second week in December, then waits to is said to give the date of July 7), the cem- National Cemetery (closed to new burials resume pouring until late February or early etery president confronted her and directed since 1972) and historic Evergreen Cem- March, depending on the weather. her to start burying the bodies that had been etery (still open to new burials), there are six stacked around the gatehouse. Elizabeth was public cemeteries; a few churches in town six months pregnant. Men who came to help also have their own cemeteries. Gettysburg

J

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More than 165,000 soldiers fought in the Union and Confederate armies on July 1-3, 1863, at the battleďŹ eld of what is now Gettysburg National Military Park (GNMP). More than 51,000 soldiers were killed, wounded or missing. It remains the largest battle ever fought in North America.

been a member since 1991. He is currently president of the Pennsylvania Burial Vault Association, which is composed of approximately 35 companies.

Civil War Sesquicentennial 4HE YEAR MARKED THE BEGINNING OF THE GNMP is home to 1,328 monuments, memorials and markers––the TH YEAR OBSERVANCE OF THE START OF THE largest collection of outdoor sculpture in the world. It occupies 6,000 Civil War. In cities, towns and villages that acres. are sites of battles, re-enactments and variOUS EVENTS ARE PLANNED FOR THE TH YEAR The Soldiers’ National Cemetery at GNMP was established as the ďŹ nal mark after they originally occurred. With his burial vault business, sideline businesses of resting place for Union soldiers who died at Gettysburg, as well as for crane operation and delivery of gun safes, soldiers, veterans and dependents from the Civil War through Vietnam. and professional association duties, Jim More than 15,000 dignitaries, soldiers and civilians attended the dedicadoesn’t usually have much spare time. It’s tion of the cemetery on November 19, 1863, where President Abraham HIGHLY LIKELY HOWEVER THAT WHEN ROLLS around, he will play some kind of role in the Gettysburg Civil War observances. Getting into the Business CENTAGE OF CREMATIONS IS NOW IN THE HIGH S Jim’s family also gets a share of his Unlike many NCBVA members who are And, of course, the economy has had a big spare time. Wife Nancy is a retired English born into a family business, Jim took a more impact. So many people have lost money in teacher, and the couple has a son, a daughter circuitous route with some interesting pre- their investments that they are cutting back and two grandchildren. He has a secret pasburial vault business jobs. in a number of ways, one of which is buy- sion for relaxing, though: “I dream of bass Some might call Jim quite a character, ing a concrete box for burial of their loved ďŹ shing every day,â€? he confesses. Jim looks especially if they had known him in his ones instead of a plastic-lined, sealed burial forward to accompanying Brian DeMoss, earlier years. After earning an AS degree in vault. The ďŹ rst quarter of this year was one owner of Chesapeake Burial Vault Company ELECTRONICS DURING THE S *IM WENT TO WORK of the best ones proďŹ t-wise that I’ve had in in Barclay, MD, on the waters of Chesapeake for a television station. “A neat experience 23 years. I like to be optimistic that this posi- Bay. Odds are good that dream will become FOR A YEAR OLD v SAYS *IM )N ADDITION TO tive trend will continue, but experience has reality. Brian’s sideline? He owns a charter working in the control room and running taught me that unforeseen things can always ďŹ shing boat. the camera, he played “Mondy the Sea happen to affect one’s business.â€? Monster,â€? one of the characters on a popular Professional association activities are children’s program, “Captain Chesapeake.â€? important to Jim. Gettysburg Vault is certi- Photo below: A search of Youtube on the Internet will ďŹ ed by the NCBVA, and the company has Jim Wivell and his foreman, yield a glimpse of Jim as Mondy in a plaster Shane Jung. of Paris head, bobbing in the Chesapeake Bay (thanks to ďŹ lm tricks). Captain Chesapeake stayed on the air UNTIL BUT *IM WENT ON TO ANOTHER CAREER with a printing company that needed a person with solid-state electronics experience. He eventually became plant maintenance supervisor and stayed on for 15 years. But Jim had a strong desire to own his own business. His brother-in-law had started Gettysburg Burial Vault in 1973 and Jim had often helped him. The two began talking about Jim buying the company in AND ON -ARCH *IM BECAME the new owner. Industry Challenges As far as industry challenges, Jim comments that he naively used to believe the burial vault industry was recession-proof, but he discovered quickly that is not the case. h3INCE v HE SAYS hCREMATION HAS really been on the rise in this area. The perJune 2011 l NCBVA.ORG

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INDUSTRY NEWS ’N NOTES Ohio Blocks Alkaline Hydrolysis The Ohio Department of Health has blocked the use of Alkaline Hydrolysis, advising registrars throughout the state that it is not an authorized form of disposition of human remains. The move stopped Jeff Edwards, owner of a funeral service in Columbia, OHfrom offering the service to families. He lost his bid to win a temporary restraining order to continue providing the option. NFDA Reaches Out to Japan The National Funeral Directors Association (NFDA) issued a statement expressing heartfelt sympathies to those affected by the earthquake and tsunami that devastated Japan. The United States Agency for International Development (USAID) is responsible for coordinating the United States’ response to this disaster. Any assistance provided is contingent on requests made by the Japanese government. NFDA has reached out to its contacts at the Department of Homeland Security and the Department of Health and Human Services to offer assistance wherever needed. So far, mass-fatality management assistance has been not been requested by the Japanese government.

William Brock, Jr., Owner/Partner of Vander Plaat Funeral Home, Wyckoff, NJ, and Ed Pearce, Owner of Pearce Funeral Services, Inc., Marshall, IL, were installed as members of the Board of Directors. The OGR also recognized members for outstanding service and performance during the conference. Robin Williams of the R. Lee Williams & Son Funeral Home and Crematory, St. Petersburg, FL, won the 'OLDEN ,IGHT !WARD /'2 S MOST prestigious honor for an individual. He was recognized for his lifetime contributions to the association, his profession and his community. Scholarship awards were presented to Jacob M. Penwell of Norwood, OH, a student at the Cincinnati College of Mortuary Science, and Tashya Ann Polites of Elgin, IL, a student at Worsham College of Mortuary Science.

Free Security Webinars for Funeral Homes, Memorial Dealers Funeral home combos and memorial dealERS ARE INVITED TO ATTEND A FREE MINUTE webinar offered by Trigard on Tuesday, June 7, to learn how Memorial Security can help New OfďŹ cers for OGR The International Order of the Golden Rule lock in marker sales. Memorial Security was developed in (OGR) installed Jeffrey Wages as President FOR DURING THE /'2 !NNUAL response to a challenge in the memorial park Conference & Supplier Showcase at Loews that the Darby family owns. Trigard’s Chief Operating OfďŹ cer, Rich Atlanta Hotel. Wages is Funeral Director, President and Owner of Wages & Sons Fu- Darby, watched families choose cemetery neral Home & Crematory, with locations in space, but purchase markers at-need from a monument shop that mailed something Lawrenceville and Stone Mountain, GA. Michael S. Lewis, funeral director and to the family after reading the obituary in co-owner of the Lewis Funeral Home, Inc., the paper. Memorial Security is designed to Milton, FL, was installed as President-Elect; help cemeteries lock in memorial sales and and Catherine A. (Cathie) Tattrie, Funeral provide families with outstanding value. Visit www.trigard.com/security to regisDirector/embalmer of Smith Funeral & Memorial Services, Warren, RI, was installed TER FOR ONE OF THREE SESSIONS A M P M AND P M #ENTRAL 4IME as Secretary-Treasurer.

We Want to Hear From You!! We at the National Concrete Burial Vault Association Bulletin would love to hear from you. Please take a few minutes and send us a press release about your happenings. We’re interested in details about special events, individuals who deserve recognition, awards, and new services you are providing. Suppliers: let us know about your new products and services. Color or black and white photos are also welcome. Send to jan@camco.biz.

HIGH PERFORMANCE

INDUSTRY NEWS ’N NOTES Promotions at Wilbert Wilbert Funeral Services, Inc. has announced promotions and reorganization following the acquisition of controlling interest in the company by Suhor Industries (SI). Terry Whitlock, a 25-year-veteran of the company, and formerly Interim President, will take on the new responsibility of Executive Vice President––Licensee Relations. Terry will be liaison to Wilbert Licensees and will be overseeing Inside Sales, Field Services and lead the conversion of competitive units back to Wilbert brand vaults. Michael Bogacki, previously Executive Vice President/Chief Financial OfďŹ cer, will expand his duties to that of overseeing all operations including warehousing, distribution and manufacturing. Whitlock Mark Klingenberger was promoted to Vice President of Sales and Marketing. He had been acting in an interim posiTION SINCE -ARCH -ARK WILL BE RESPONSIBLE FOR all the business development managers as well as the creative department and conventions. His team will carry the overall responsibility for brand awareness and improvement. The Bulletin announced the changes in the company in the April issue, including the election of Joseph Bogacki Klingenberger W. Suhor, III as Chairman and CEO, and Dennis P. Welzenbach as President. Need Advice? ASK-BURY A new funeral planning service has opened its doors in a small community on the west coast of Florida. If the name doesn’t get attention, the concept might. Especially if you see their big yellow van driving through town with the message to call: ASK -BURY. AskBury turned on its phones to help guide consumers through the myriad of paperwork and difďŹ cult decisions that must be handled while grieving for a loved one. At the end of the phone line are what the company calls “bereavement specialists.â€? who provide information related to funeral costs and services. There is no cost to the consumer. Consumers may seek advice for immediate, imminent or pre-need services through the call center, via e-mail or through online chat on the company web site. AskBury contacts funeral service providers on a customer’s behalf, obtains a General Price List and passes the information on. They do not recommend any speciďŹ c provider. Currently the company is equipped to assist consumers in ďŹ ve counties and hopes to expand its database of providers to the entire state.

2011 CALENDAR July 31- August 5 National Funeral Directors & Morticians Assn., Inc. Omni Hotel at CNN Center Atlanta, GA September 21-24 Selected Ind. Funeral Homes Westin Kierland Resort & Spa Scottsdale, AZ October 23-26 NFDA & CANA Joint Intl. Convention & Expo McCormick Place Chicago, IL November 14-15 Casket & Funeral Supply Assn. Fall Conference & Trade Show Crowne Plaza Hotal Indianapolis, IN

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5 A D & Sons Vault Co. Suffolk, VA Abel Vault & Monument Co. Canton, IL American Concrete Industries Veazie, ME American Vault Co. Cleveland, OH American Wilbert Vault Corp. Forest Park, IL Arnold-Wilbert Corp. Goldsboro, NC Arrow Vault Co., Inc. Lafayette, IN Atlas Concrete Products, Inc. Orlando, FL Austin Concrete Products Dover, NH Babylon Vault Co. New Windsor, MD Badger Burial Vault Co. Eau Claire, WI Bailey Monument & Vault Co. Waycross, GA Baumgardner Products Co. Akron, OH Baxter Burial Vault Cincinnati, OH Baxter Vault Co. Baxter Springs, KS Beck Vault Co. Rome, NY Bell Vault & Monument Miamisburg, OH Brewster Vaults & Monuments Millville, NJ Brown-Wilbert, Inc. Morris, MN Brown-Wilbert, Inc. St. Paul, MN Bruns Norwalk Vault Co. St. Louis, MO Brutsche Concrete Products Battle Creek, MI Brutsche Concrete Products Benton Harbor, MI Buckeye Vault Service, Inc. Mansfield, OH C & M Precast Kerrville, TX Calumet Wilbert Vault Co. Inc. Gary, IN Capital Precast, Ltd. St. Johns, NL, Canada Carolina-Doric, Inc. Florence, SC Carolina-Doric, Inc. Snow Camp, NC Central Burial Vaults, Inc. Marlow, OK Central Burial Vaults, Inc. Oklahoma City, OK

NCBVA Certified Vault Manufacturing Plants NCBVA proudly recognizes the following companies that have a current standing in the Plant Certification Program Central Burial Vaults, Inc. Tulsa, OK Central New York Vault Co. Cortland, NY Century Vault Co., Inc. West Barnstable, MA Charleston Wilbert Summerville, SC Cheboygan Cement Products Co. Cheboygan, MI Chesapeake Burial Vault Co. Barkley, MD Christy Vault Co., Inc. Colma, CA Columbus-Beier Vaults Columbus, WI Cooper Wilbert Vault Co. Middletown, DE Cordeiro Vault Co., Inc. Vallejo, CA Costello & Company Vaults Smith Falls, Ontario, Canada Creter Vault Corp. Flemington, NJ Crummitt & Son Vault Corp. Martins Ferry, OH D.G. Robertson, Inc. Williston, VT Dardanelle Vault & Monument Dardanelle, AR Deihl Vault & Precast Co. Orangeville, PA Delaware Valley Vault Co. Blackwood, NJ DePue Wilbert Vault Savannah, GA Detroit Wilbert Vault Corp. Detroit, MI Doody Burial Vaults, Inc. Winchendon, MA Doric Concrete Vaults Inc. Garden City, KS Doric Concrete Vaults, Inc. Great Bend, KS Doric Concrete Vaults Inc. Osage City, KS Doric Huntingburg Vault Co. Huntingburg, IN Doric of Kansas Vault Iola, KS Doric of Nashville, Inc. Nashville, TN Doric of Northeast Arkansas Jonesboro, AR Doric of Tennessee Cowan, TN Doric Concrete Vaults Limon, CO Doric Concrete Vaults, Inc. Newton, KS Doric Manufacturing Co. Boaz, AL

Doric Mississippi, Inc. Jackson, MS Doric-South, Inc. Demopolis, AL Doric Vault of Connecticut North Haven, CT Doric Vault of Eastern NY, Inc. Hudson, NY Doric Vault of Western NY, Inc. Depew, NY Doric Vault Co. Griffin, GA Dura Vault North Bend, OH Eagle Burial Vault Co. of LA Ruston, LA Eagle Burial Vaults Perry, GA Esterly Burial Vault Co. West Reading, PA Evans Eagle Vaults, Inc. Leola, PA Everlasting Vault Co. Randallstown, MD Flagg-Palmer Precast, Inc. Oxford, MA Florida Wilbert, Inc. Jacksonville, FL Fond du Lac Wilbert Vault Fond du Lac, WI Forsyth Bros. Concrete Prod. Terre Haute, IN Forsyth Bros. Burial Vaults Fithian, IL Fort Myers Wilbert Vault Service Fort Myers, FL Gettysburg Burial Vault Co. Gettysburg, PA Golden Eagle Vault Co. Rocky Mount, VA Grable Vault Co. Logansport, IN Graffius Burial Vault Co. Sinking Springs, PA Granite State Doric Newport, NH Gross Vault Co. Thomasville, GA Hairfield Vault Co. Hickory, NC Hardy Doric, Inc. Chelmsford, MA Harn Vault Service Massillon, OH Harris Precast La Porte, IN Hicks Industries, Inc. Davie, FL Hicks Industries, Inc. Mulberry, FL Horton Precast Girard, PA

For information on NCBVA’s exclusive Plant Inspection and Certification Program, please contact NCBVA Headquarters at 1-888-88-NCBVA or use application form on the next page. 12

NCBVA.ORG l June 2011

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Huntingburg Vault Co. Huntingburg, IN Jacson, Inc. Henderson, TX Jefferson Concrete Corp. Watertown, NY Josten Wilbert Vault Co. Sioux Falls, SD Kansas City Wilbert Grandview, MO Lake Shore Burial Vault Co. Brookfield, WI Lavaca Vault Co. Lavaca, AR Lindquist Concrete Products Ogden, UT Louisell-Davis Vault Service Chattanooga, TN Lycoming Burial Vault Co. Inc. Montoursville, PA Marion Vault Works Marion, IN Mark H. Bott Co. Ogden, UT Master Grave Service Athens, GA McDowell Doric Vault Co. Fletcher, NC Memphis Burial Vault Co. Memphis, TN Mercer Vault Company Fredericksburg, VA Milan Burial Vault, Inc. Milan, MI Minchew Concrete Products Co. Waycross, GA Minnick Services Corp. Fort Wayne, IN Montgomery Vault Co. Woodsboro, MD Montgomery Vault Co. Rockville, MD Moore Wilbert Vault Co. Evans, GA Neher Burial Vault Co. Springfield, OH Nor-Don Vault Co. Inc. Strafford, MO North Central Mich. Vault Srvc. Cadillac, MI Northwest PA Burial Service Cochranton, PA Norwalk Vault Co. Johnstown, PA Odon Vault Company, Inc. Odon, IN Omaha Wilbert Vault, Inc. Omaha, NE Ostwalt Vault Co. Concord, NC Palm Vault Co. Ada, OK Patriot Vault Co. Park Hills, MO Panhandle Vaults Amarillo, TX

continued . . .

5

NCBVA Certified Vault Manufacturing Plants (Continued)

Pennsylvania Concrete Vault Co. Greensburg, PA Perfection Vault Woodson, IL Phenix Vault Phenix City, AL Pioneer Vault, Inc. Doylestown, PA Poplar Bluff Doric Vaults, Inc. Poplar Bluff, MO Precast Concrete Products, Inc. Blissfield, MI Precision Precast Inc. Pittsfield, MA Quality Burial Vault Co. Houston, TX Rex Vault Service Newton, IL Rocky Mountain Monument/Vault Sandy, UT Roland-Wilbert Vault Co. Clinton, IA Roland-Wilbert Vault Co. Marion, IA Saginaw Wilbert Vault Corp. Saginaw, MI Sam Green Vault Corp. Lynchburg, VA St. Louis Wilbert Vault Co. St. Louis, MO

Saline Vault Co. Sweet Springs, MO Santeiu Vaults Inc. Livonia, MI Sexton Wilbert Corporation Bloomington, IN Sheldon Vault Co. Sheldon, IA Shore Vault & Precast Co. Exmore, VA Simerly Concrete Products, Inc. Bristol, TN Simerly Vaults, Inc. Knoxville, TN Southern Ohio Vault Co. Portsmouth, OH Southern Vault Service Blakely, GA Spoerr Precast Concrete Sandusky, OH SI Funeral Services Cedar Hill, TX SI Funeral Services Gerard, PA SI Funeral Services Parsons, KS SI Funeral Services San Antonio, TX Sunnycrest, Inc. Auburn, NY

Superior Burial Vaults, Inc. Salt Lake City, UT Superior Vault Co. Bryantown, MD Superior Vault Co. Charlestown, IN Superior Vault Co., Ltd. Mississauga, Ont., Canada Swan’s Concrete Products Westbrook, ME Turner Vault Company Toledo, OH Vanden Boomen Burial Vaults Inc. Appleton, WI Vanden Boomen Burial Vaults Inc. Wausau, WI Vincent & Son, Inc. Galena, IL Washington Wilbert Vault Works Inc. Laurel, MD Warga Concrete Products Inc. Fort Wayne, IN Watts Vault & Monument Co. Des Moines, IA Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO

5

Whitman Vault Co. Whitman, MA Wicomico Vault Co., Inc. Salisbury, MD Wieser Precast Stewartville, MN Wieser Doric Vault Co. LaCrescent, MN Wilbert Burial Vault Co. Atlanta, GA Wilbert Burial Vault Co. Waycross, GA Wilbert Burial Vault Co. Muskegon, MI Wilbert Burial Vault Co. Traverse City, MI Wilbert Services Lancaster, NY Wilbert Vaults of Houston, Inc. Houston, TX Willbee Concrete Products Jackson, MI Williams Wilbert Des Moines, IA Williams Vault Company Emporia, VA Willmar Precast Co. Willmar, MN Zeiser Wilbert Vault Co. Elmira, NY

National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection Name of Plant ___________________________________________________________________________ Plant Mailing Address______________________________________________________________________ Plant Street Address_______________________________________________________________________ Plant Telephone_________________

Fax Number_______________________________________

Owner’s Name_____________________________ Evening Phone______________________________ Plant Manager/Contact Person__________________ Evening Phone_______________________________ Types of Outer Burial Receptacles Produced P Top Seals P Air Domes P Sectionals Other________________________________________________ Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, FL 32791 (888) 88-NCBVA &AX

For a NCBVA member in good standing, the Plant Certification Inspection fee is $1295.

June 2011 l NCBVA.ORG

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Linda Darby-Sempsrott Named President of FAMIC Linda Darby-Sempsrott, CEO of afďŹ liate member Trigard Vaults/Greenwood Plastics, Inc. of Danville, IL, is now serving A ONE YEAR TERM FOR AS 0RESIDENT OF the Funeral and Memorialization Industry Council (FAMIC). She is an active member of NCBVA and former Board member. Linda has been in the memorialization industry since graduating from Illinois State 5NIVERSITY IN !LONG WITH HER SISTER and brother, she is co-owner of her family’s business, including Trigard burial vaults, Trigard Memorials, six funeral homes and a memorial park. Linda has served on various associations, including the Board of the Illinois Cemetery Association with its involvement in Legislation and Public Relations, and the Board of the Arizona Funeral Directors Association. She also sat on the Illinois State’s Comptroller’s Cemetery Advisory Board for two years, and cochaired the Women in Funeral Service Scholarship program for the Inter-

national Cemetery, Cremation and Funeral Association (ICCFA). She is a trustee for the Funeral Service Foundation. An experienced speaker, Linda makes presentations at national conventions, state shows and smaller area funeral homes. She also speaks regularly to mortuary science schools across the country. /THER &!-)# OFFICERS FOR ARE Ernest Adams Jr. (FAMIC PresidentElect) of Watkins-Garrett-Woods Mortuary, Greenville, SC; and Jim Kepner (FAMIC Treasurer), Kepner Funeral Home, Wheeling, WV. FAMIC is committed to making available to the public direct and open information regarding deathcare and memorialization from the leading associations of service providers and businesses.

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4HE 7ILBERT &OUNDATION AND MULTIPLE 7ILBERT ,ICENSEES HAVE PRESENTED A TOTAL OF in grants to 12 U.S. children’s hospitals between January and April. The funds will be used to beneďŹ t various programs supporting bereaved children and their families. “The Wilbert Foundation is diligently continuing its efforts to provide pediatric chaplains with the tools and resources needed to support children coping with the trauma of grief and death,â€? said Terry Whitlock, Wilbert Executive Vice President––Licensee Relations. Mr. Whitlock is also the treasurer for the Wilbert Foundation. &ORMED BY 7ILBERT &UNERAL 3ERVICES )NC IN 3EPTEMBER THE 7ILBERT &OUNDATION provides crucial funds and resources for children and their families coping with the trauma of grief, death, or preparation for surgery. "Y THE CLOSE OF THE FOUNDATION WILL HAVE DISTRIBUTED IN TOTAL GRANTS including funds for the country’s most comprehensive training program for pediatric chaplains. The Wilbert Foundation remains diligent in its journey to build an endowment FUND OF )T HAS ALSO GIVEN A TOTAL OF TEDDY BEARS TO GRIEVING CHILDREN AT HOSPITALS The foundation’s 12 grant distributions have included: Connecticut Children’s Medical Center in Hartford (presented by Thomas Abbate, Elm-Cap Industries, Inc., West Hartford); Arnold Palmer Medical Center, Orlando, FL (presented by Keith Lodge and Christine N. Clementz Elrod of Florida Wilbert, Inc., Jacksonville and Leesburg); Cincinnati Children’s Hospital Medical Center (presented by Darren Baxter, Trevor Baxter, and Holly Baxter Bridges of Baxter Burial Vault Service, Inc., Cincinnati, Ohio); Children’s Healthcare of Atlanta (presented by representatives of Wilbert Burial Vaults of Georgia and its statewide distribution network); Seattle Children’s Hospital (presented by Christie Winter of Automatic Wilbert Vault Co., Tacoma, WA); Kosair Children’s Hospital, Louisville, KY (presented by Victoria Vogt of Vogt Vault Co., Inc., Louisville); Children’s Hospital Los Angeles (presented by Chan Hunt of Legrand Wilbert, LLC, Los Angeles); Akron Children’s Hospital, Akron, OH (presented by Martin and Donna Ebie, Akron Vault Co.); Children’s Hospital & Medical Center, Omaha, NE (presented by Jason Elmore, Omaha Wilbert Vaults, Inc., Banner Health Cardon Children’s Medical Center, Mesa, AZ (presented by P.J. McCloskey, Mickelson & Ray, Inc., Phoenix); St. Mary’s Healthcare System for Children (presented by Mark Bates, Norwalk Vault Company, Bridgeport, CT); and Children’s National Medical Center, Washington, DC (forwarded by Chris Wood, Washington Wilbert Vault Works, Inc., Laurel, MD).

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Enforcement of the FTC’s Funeral Rule By J. Scott Calkins, Esq. NCBVA Counsel 3INCE ITS ENACTMENT IN THE &UNERAL 2ULE ENFORCED BY THE &EDERal Trade Commission) has prohibited misrepresentations by funeral directors. The FTC Funeral Rule has codiďŹ ed misrepresentations that could be the subject of a FTC ďŹ ne, lawsuit or loss of license. Hundreds of court cases and administrative actions against funeral directors have been based on the following types of offenses: (a) misrepresenting that embalming is required when it is not; (b) misrepresenting that a casket is required for cremation; (c) misrepresenting cemetery requirements; (d) misrepresenting legal requirements; (e) misrepresenting protective requirements of products; (f) and, requiring the consumer to buy one product or service in order to purchase another (illegal tying). Other violations by funeral directors include selling––without any disclosure––a casket or container that had been previously used; renting a casket without disclosing it had been previously used; unauthorized embalming; and disparagement of less expensive caskets or containers and disparagement regarding cremation. One has to wonder why industry violators have been involved in such FTC and court decisions regarding offenses they should know not to commit. Don’t they attend association meetings? Don’t they read the advice provided by their respective associations, including their counsel? And including formally published counsel in the trade press? Members of our concrete burial vault industry should know about the investigations that are on-going concerning funeral directors and ask themselves: Why are those cemeteries that are involved in unlawful, discriminatory and anti-family rules and regulations also not the subject of FTC oversight and investigations? The answer is that cemeteries currently are not included under the FTC Rule. Legislation has again been introduced in Congress, HOWEVER TO INCLUDE THEM )N THE !PRIL ISSUE OF The Bulletin, ) DISCUSSED A PROPOSED BILL (2 INTRODUCED IN THE 5 3 #ONgress by Rep. Bobby L. Rush (D-Ill). That proposed bill, called the Bereaved Consumer’s Bill of Rights Act, was drafted in September IN RESPONSE TO THE SCANDAL AT "URR /AK #EMETERY IN !LSIP IL, where employees allegedly pocketed thousands of dollars by double-selling and double-stacking cemetery plots. The legislation was aimed at strengthening the FTC’s Funeral Rule, which prohibits unfair, deceptive acts or practices in the deathcare industry. This legislation did not become law (although it was approved by a House Committee). I will review the current proposed law in the next Bulletin and encourage your individual involvement in legislative contact. Funeral Home Scam The NFDA has recently warned its members and funeral directors in general about a new scam targeting funeral homes. According to the counsel for NFDA, a funeral home in West Virginia received a telephone call inquiring about services. The caller asked the funeral home for a price quote for a traditional funeral with transportation of the remains to a veteran’s cemetery 18

NCBVA.ORG l June 2011

IN THE STATE 4HE CALLER SAID THE DECEDENT HAD IN TWO INSURance policies that would be assigned to the funeral home to pay for the services. The caller then faxed the funeral home the assignment forms for the two policies. Subsequently, the caller accepted the funeral home’s quote and told the ďŹ rm to proceed with the arrangements. Then the caller ASKED THE FUNERAL HOME TO WIRE TO A money transfer company’s ofďŹ ce to pay the funeral home that had removed the body. The funeral home wired the money, and you probably guessed the result. Nothing further was heard from the caller. The funeral home later discovered that the contact information was bogus. The scam was successful. According to the NFDA counsel, this incident was the ďŹ rst time the association has received a report from a funeral home regarding money transferred in the U.S. Previously such scams requested funds to be wired abroad. Why am I including this story from NFDA? To alert you as a vault manufacturer to be aware of such scams that apparently are increasing in the deathcare industry and to implement safeguards in your own business. My advice is not to wire money. If requested to do so and you don’t know the caller, investigate further before wiring any money.

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National Concrete Burial Vault Association “Serving the death care industry with the very best”

Dues Schedule P Manufacturer Member Dues are based on total units sold at this location. Please check appropriate level: P 1-999 Units .........$225 P ......... P ......... P ......... P AND MORE.....

APPLICATION FOR MEMBERSHIP Key Contact____________________________________Nickname_____________ Title ______________________________________________________________ Company Name _____________________________________________________ Street Address _______________________________________________________ City _____________________ State _______________ Zip __________________ Phone ___________________________ Fax ______________________________ E-mail ____________________________________________________________ Company Web Site ___________________________________________________

P Associate Member..... P Franchise Group........

Payment Information Include payment with this completed form. We accept Visa, MasterCard and American Express

P Check is enclosed Please charge my P Visa P MasterCard

P Amex

Account #_____________________ Expiration date _________________

Mailing Information NCBVA P.O. Box 917525 Longwood, FL 32791 (888) 88-NCBVA &AX www.ncbva.org

P Check here if you prefer to have your mail sent to your home. Home street Address _________________________________________ City _____________________ State ______________ Zip ___________ Home Phone _________________ Home Fax ______________________

COMPANY INFORMATION P Burial Vault Manufacturer P Crematory

P Doric P Con-O-lite

P Wilbert P Other

P Funeral Director P Cemetery P Eagle P Trigard P Provide Graveside Services

P Metal Vaults P Plastic Vaults P Fiberglass Vaults Offer sizes for P Children P Adults P Oversize P Associate Member: Tell us in 25 words or less about your product/services

P Please enroll me in NCBVA today! Signature indicates that you have read and agree to abide by NCBVA’s Code of Ethics and the rules that govern the National Concrete Burial Vault Association. Signature is required before this application can be processed. _________________________________________ (Signature)

___________ (Date)

CODE OF ETHICS We believe that concrete is an ideal material for the construction of burial vaults for the interment of human remains and that a properly constructed concrete burial vault is worthy of acceptance by the public. Our sales and advertising policies will be governed by standards acceptable by the public and the funeral profession and by principles advocated by the National Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor, whose product we will not disparage. We shall conduct our business on sound business principles, striving to build a relationship of respect and confidence for the burial vault industry with the public, with the funeral director and with the cemetery’s management. We will abide by the rules and regulations of the National Concrete Burial Vault Association, Inc., thereby contributing to a stronger and greater national industry.

22

NCBVA.ORG l June 2011

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