Vol 4, Issue 3 by Women in the Housing & Real Estate Ecosystem

sheCENTER(FOLD)

NAWRB Goes Global: France Page 12

OMWI: Take Advantage of Your Ally Page 18

TRID: Resources & Program Proposal for Compliance Page 24

Engineering Viruses to Target Resistant Breast Cancer

Page 54

VOL. 4 / ISSUE 3

Sharron P.A. Levine Director of the Office of Minority & Women Inclusion at the FHFA

Page 32

Contents:

Features 12 NAWRB Goes Global: France 18 OMWI: Take Advantage of Your Ally by Ann Sullivan 22 Female Entrepreneurship: The Key to Peace by Dr. Terry Neese 24 TRID: Resources and Program Proposal for Compliance 28 Military Home Specialist: Boots Across America by Esther M. Franklin

32 sheCENTER(FOLD) Sharron P.A. Levine 41 India to USA —Poor to Rich By Smitha Ramchandani 43 Celebrating REOMAC’s 30th Anniversary: 2015 Annual Education Summit & Expo by Rebecca Steele

44 In a World Once Dominated by Men, Women are Exacting Change and Taking the Lead by Rayni Williams

46 National Small Business Week 2015 50 1st Impressions 54 Engineering Viruses to Target Resistant Breast Cancer By City of Hope, Betsy Stewart

Departments 08 Gender Diversity: The Progress of Women in the Workplace (Infographic)

52 What Women Want: -Reviews -Fashion

58 SWAN

-Speak -Write

-Health -Cooking -Attend -Network

sheCENTER(FOLD) Sharron P.A. Levine

54 Vol 4. Issue 3: Advancements for Women

NAWRB STAFF & CONTRIBUTORS Proud Winner of the 2015 APEX Award!

PUBLISHER/ EDITOR-IN-CHIEF Desirée Patno CONTENT WRITERS Lindsay Cabreros Tiffany Johnstone SENIOR GRAPHIC DESIGNER Kendall Roderick

Order your Digital or Print Subscription Today!

NAWRB CERTIFICATION Laurie Keys PRODUCTION ASSISTANT Lauren Iglehart CONTRIBUTORS Ann Sullivan Dr. Terry Neese Esther M. Franklin Sharron P.A. Levine Smitha Ramchandani Rebecca Steele Rayni Williams Betsy Stewart

NAWRB Magazine is a bi-monthly magazine featuring unique content for women in the housing economy, exclusive interviews with industry professionals, business development tools, book reviews, feature stories and more. NAWRB Magazine welcomes comments from all readers. All materials submitted to NAWRB Magazine are subject to editing. The articles, content, and other information in this publication are for information purposes only. Articles, content, and other information in this publication without named authors are contributed by the publication’s staff, but do not necessarily reflect the views or opinions of NAWRB. NAWRB assumes no liability or responsibility for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon.

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NAWRB is excited to expand our awareness to women globally in the housing economy. For the first time, we are including an international section highlighting the various regions within France and what opportunities could be shared by our professional women. As the French have beautiful heritage in architecture, antique furniture, and clothing apparel to name a few, it was fitting to start with a beautiful country rich in culture and a prime location for investing. The theme for this issue of NAWRB Magazine is Advancements for Women. We offer first-hand accounts of women moving up the corporate ladder and their journeys filled with struggle and triumph. We feature powerful leaders and entrepreneurs who are implementing programs aiding women in the housing economy. It is our honor and privilege to feature our sheCENTER(FOLD) Sharron P.A. Levine, Director of the Office of Minority and Women Inclusion (OMWI) at the FHFA. She divulges her personal philosophies and role models while offering exclusive advice for women to advance in their careers. With an extensive education and love for learning, she shows us how to best thrive through our journey to success.

Out of France and into the United States, thousands of housing professionals are scrambling to become compliant with the upcoming implementation of the TILA-RESPA Integrated Disclosure (TRID) rule. NAWRB alleviates some of the stress with a list of free resources, updated software programs, and our unique proposal that will affect thousands of small business owners nationwide. Last issue, we highlighted new ways to cater your real estate business to the booming senior citizen demographic. Now, we’re featuring a major demographic that spans a U.S. population of millions. Browse through our pages to discover who this demographic is and how you can accommodate this growing community to expand your business. To truly develop your business and succeed professionally, one thing remains clear: you must have good health. With good health comes strength and the en-

ergy to conquer each day. The new chief of surgery at City of Hope is developing a groundbreaking therapy that can dramatically change the survival rate of breast cancer. City of Hope has also introduced a vital program that brings peer-to-peer care and companionship to women battling cancer. With new laws and programs that affect large and small businesses, we seek to keep you informed and encourage you to formulate your own opinions. We are inspired by the female entrepreneurs paving the way for change and increased visibility for women in the housing economy and hope you are too.

Desirée Patno Publisher/CEO

Desirée.Patno@NAWRB.com

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INFOGRAPHIC

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INFOGRAPHIC

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SHESHOWCASE

Anita Aedo

Rose Ford Rose Ford has been promoted to VP of Administrative Services at Chinowth & Cohen Realtors. She brings over 25 years of experience in real estate management to her new role.

U.S. Century Bank, a community bank located in Florida, has named Anita Aedo executive vice president and chief lending officer.

Janice Yuen Janice Yuen has been promoted to vice president at Sares Regis Northern California. Sares Regis is a privately-held firm that focuses on commercial real estate development, property management, and investments.

Kay Auer Kay Auer has been hired as CEO of WaterWalk Hotel & Apartments. Aurel has an extensive background in franchising, hospitality, and service industries. Previous to this title, Auer was the CFO of a facilities management firm called Quality Solutions, Inc.

Jennifer Beck White With over 14 years of real estate sales experience, Jennifer Beck White has become the new director of sales for Aphora at Marina San Pablo. Aphora consists of a 12-story tower of waterfront condominiums.

Showcasing Women

'On the Move'

Heather Raylinsky

in the

Heather Raylinsky has joined TruexCullins Architecture + Interior Design as an interiors project manager. The company specializes in five areas: workplace, home, education, resort, and interiors.

Housing Economy

Carey Austin Carey Austin has been added as president and CEO at Interprise Designâ&#x20AC;&#x201D;a premier interior design and architecture firm. She has served on the Board of Directors for the company for many years. She will now be in charge of making sure there is a return on investment for building owners.

Blythe Masters Digital Asset Holdings has announced their new CEO to be Blythe Masters. She will oversee digital financial assets. Masters was previously the CEO of JPMorgan Chaseâ&#x20AC;&#x2122;s Investment Bank.

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Cathleen Schreiner Gates Cathleen Schreiner Gates was promoted to executive vice president of sales and marketing at Ellie Mae. Schreiner Gates will now be an officer of the association as well. Her previous title at the company was senior vice president of sales and client services.

Emmanuelle Slossberg Emmanuelle Slossberg has been promoted to director of strategic development at CetraRuddy Architecture. Slossberg has over 20 years of experience in all facets of marketing management and new business strategy.

SHESHOWCASE

Cristina Perez Cristina Perez has been named a partner at the accounting firm De La Hoz, Perez & Barbeito, P.A. Her sub-specialty is in international taxation.

Meris Ota

Michelle Greening Michelle Greening, a development finance accountant, has joined the nonprofit affordable housing developer Beyond Shelter. Greening has over a decade of experience in the affordable housing industry.

Meris Ota has been promoted to vice president at Sares Regis Northern California. Ota’s previous role at the firm was senior project manager within the commercial development division.

Carol Lambert Kirstie Chadwick The National Business Incubation Association (NBIA) appointed Kirstie Chadwick as its new president and CEO. NBIA is a global leader in entrepreneurial development, acceleration, and business incubation.

Carol Lambert is the new Director of Marketing and Outreach for the U.S. Treasury’s myRA program. The program is a safe and affordable option to help Americans save for retirement.

Christina Schultz Roberta Liss Roberta Liss has been added to DTZ as president of the East Region. DTZ is a global leader in commercial real estate services. The East Region includes New York, Boston, Philadelphia, New Jersey, Baltimore, Washington, D.C., Pittsburgh, Atlanta, Florida, Nashville, Charlotte, and Raleigh.

Christina Schultz has been promoted to global chief marketing officer at Colliers International—a commercial real estate services company. Schultz was previously vice president of global marketing and research at the company.

Tiffany Fletcher Traci Lounsbury Traci Lounsbury has been awarded Enterprising Women Magazine’s 2015 Enterprising Women of the Year Award. Lounsbury is the founder and president of ELEMENTS, a Denver-based commercial furniture dealership.

Pamela McGlashen Pamela McGlashen has been named president at Houston-Based Allied Orion Group. McGlashen will be in charge of supervising business development and personnel, overseeing daily operations of the property management portfolio, and implementing policies and procedures.

Tiffany Fletcher has been added to the staff of VRM Mortgage Services. She will be senior vice president of compliance. Her duties will include managing risk mitigation, internal audits, compliance, vendor management initiatives and quality assurance.

NAWRB MAGAZINE |

INTERNATIONAL

NAWRB Goes Global:

FRANCE

From the rustic cottages of Auvergne to the snowy

peaks of the French Alps, the diversity of France is boundless. Although many flock to Ile-de-France for its popular capital of Paris, there are 21 other metropolitan regions to choose from. Each region has a unique environment with varying architecture and a choice of urban sprawls or rural landscapes. The homeownership rate as of 2012 in France is 64.3 percent. From 2012 to 2013, the homeownership rate for first time homebuyers has declined by 11 percent. However, the percentage of non-first time homebuyers has notably increased by 14 percent. In most recent years, property prices have declined in France in addition to mortgage rates. In March 2015, mortgage rates for a 20-year loan dropped to 2.4%—a low that hasn’t been experienced since the 1940s. The drop in property prices and mortgage rates combined with the strong U.S. dollar makes it an ideal time to

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invest in French property for both vacation homes and permanent housing. But what region should you choose? With so many options, there are many variables to consider when purchasing a property abroad. Potential buyers must be aware of the exchange rate, the country’s economy, and the usual factors such as weather, location, accessibility, and demographic. For example, certain regions will be buzzing with tourists year-round while others adopt more of a quiet, suburban environment.

Alsace

• Immerse yourself in Germanic culture and architecture in Alsace. Contemporary architecture consists of half-timbered homes adorned with decorative pieces of wood. Foodies will rejoice due to the region’s countless Michelin-starred restaurants and the beautiful La Route des Vins d’Alsace (the Alsace Wine Route).

INTERNATIONAL • Annual rent of apartments by capital (Bordeaux): 13.55 €/m2 • Average price of a house: $190,617

Auvergne

• “We love living in Alsace and have found people to be very friendly and welcoming. Our location is quite superb—we have a beautiful, historic region of France to explore, and both Switzerland and Germany on our doorstep.” –From Faiz and his family who moved to Alsace. Faiz commutes to Switzerland for work, according to lost-in-france.com. (http://www.lost-in-france.com/ real-france/interviews/1445-living-in-alsace) • Annual decline in home prices (2013): -2.8% • Annual rent of apartments by capital (Strasbourg): 11.62 €/m2 • Average price of a house: $224,365

Aquitaine

• Home to the world famous wine region of Bordeaux, Aquitaine attracts tourists from all over the world in addition to many foreign buyers. The region has a tranquil landscape with lush vineyards, rolling hills, quaint villages, and rich history that includes an UNESCO World Heritage Site. Buyers will get the best of both worlds as Aquitaine borders the Atlantic Ocean making it popular among surfers and boaters. House prices vary greatly in Aquitaine due to the option of living on the coast or the ever-popular capital of Bordeaux.

• Those seeking an escape from the modern world will feel at home in the old world charm of Auvergne. Auvergne is a quiet region that remains somewhat remote due to a mountainous volcanic landscape shrouded in a blanket of thick forests. Properties usually adopt the half-timbered architecture aesthetic although farmhouses with stone foundations are also popular. This region is best for buyers that crave outdoor exploration rather than resort-style attractions. • “The reason why we are in the Auvergne is because we bought Chateau de Maulmont. We came to the Auvergne by chance and were very pleasantly surprised.” –Theo and Mary Bosmam who renovated a castle and transformed it into a hotel and gastronomic restaurant. • Annual decline in home prices: -2.9% • Average price of a house: $132,507

Bretagne

• Known for its beautiful coastline by buyers and travelers alike, Bretagne is a common destination for vacation. However, actual foreign residents only comprise 2 percent of the region’s population with a majority of inhabitants being native to France. Interested home buyers must consider the demographic which primarily consists of families and

• “As a family, there is less stress, a calmness in just enjoying the moment. It’s a simpler life here.” –Jennifer, a former New York resident who writes the blog, American Mom in Bordeaux. • Annual decline in home prices: +0.2% NAWRB MAGAZINE |

INTERNATIONAL adults over the age of 35. Homes are typically in the style of longére which is rectangular shaped with granite used as a dominant material, and thatched or slated roofs. • “We can leave our house and in five minutes we can be having a picnic by a fairy pool or overlooking the Devils grotto. And in summer, there are concerts in the amphitheater in the forest. As much as we loved music concerts in Manchester, nothing compares to the acoustics and surrounding of an amphitheater in an enchanted forest.” –Jenny, a British expat who moved to Bretagne from Manchester. • Annual decline in home prices: -5.7% • Average price of a house: $172,989

Bourgogne

• Annual decline in home prices: -4.1% • Average price of a house: $139,576

Franche-Comté

• Beloved for its coveted wines, Bourgogne has some of the finest wineries in the world. Attractions in this region are endless. From breathtaking Romanesque cathedrals to multiple UNESCO World Heritage Sites, Bourgogne has widespread appeal. But with widespread appeal comes a hefty price. Due to its popularity with tourist both internationally and within France, properties can be expensive. Thus, Bourgogne is ideal for buyers looking to relocate as opposed to a periodic vacation home.

• Art lovers and outdoor adventurers alike will enjoy the Franche-Comté region. It’s capital, Besancon, has one of the oldest art galleries in France with pieces by highly revered artists. For this reason, it has been dubbed the “petit Louvre.” The landscape remains green almost year-round which makes it an excellent location for hiking and other outdoor activities. Those familiar with French delicacies will recognize the region for its namesake: Comte cheese. Franche-Comté has an especially high decline in home prices currently with -6 percent in 2013.

• Annual decline in home prices: -4%

• Annual decline in home prices: -6%

• Average price of a house: $138,590

• Average price of a house: $158,984

Centre-Val de Loire

• Although called “Centre,” this region isn’t technically in the center of France. Rather, it is the center of northern France. Properties can be expensive in Centre with expansive chateaus. The northern area of Centre has a great hub for transportation for those that wish to explore France with easy accessibility. Express trains are available to Paris along with motorways. • Annual decline in home prices: -2.7% • Average price of a house: $154,232

Champagne-Ardenne

• Known for its namesake, the Champagne-Ardenne region is lush and fertile with rolling hills. Although it produces the famous sparkling wines, it does not attract a high percentage of tourists. The quiet agricultural nature of the region has a low population density but nevertheless has a beautiful, rural countryside with an UNESCO World Heritage Site. Buyers can expect rustic villages with medieval architecture.

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Île-de-France

• Although there are eight administrative departments, Île-de-France is commonly regarded as Paris. The region is a booming economical hub with highest per-capita GDP in France. The reiver Seine runs through Île-deFrance and is highly visited by tourists. Île-de-France attracts novice tourists and millennials for its urban metropolises and famous capital, Paris. But, the region is also one of the most expensive areas in all of France, boasting steep prices that rival if not surpass prices in San Francisco and Tokyo. • Annual decline in home prices: -1.8%

INTERNATIONAL Belgium which gives it diverse influences. In addition, Lorraine is the birthplace of the famous Joan of Arc, whose village can be visited. Small, rustic villages and rural landscapes fill the region. Buyers shouldn’t expect lavish chateaus in Lorraine. Rather, humble farms are the common form of properties. • Annual decline in home prices: -3.7% • Average price of an apartment (Paris): $6,804 sq/m2

Languedoc-Roussillon

• Average price of a house: $146,646

Basse-Normandie

• Buyers not afraid of heavy tourism are ideal for Languedoc-Roussillon. The region has sandy beaches and pristine waters with a heavily developed tourism industry. However, inhabitants can escape other travelers by either visiting or settling in old Languedoc which adopts more of an old world charm. Houses are typically rectangular-shaped and made of stones and clay with sloping roofs.

• Also known as Basse-Normandie, Lower Normandy consists of the lower, western portion of Normandy. Many know this region as the location of the D-Day landings in the 1940s. Expats of the United States will experience a level of comfort in Lower Normandy as it attracts many tourists with many speaking English. Inhabitants have the option of traveling by car on the motorways, rail (which is the most common), and ferry.

• Annual decline in home prices: -5.3%

• Annual decline in home prices: -4.2%

• Average price of a house: $166,400

• Average price of a house: $149,294

Limousin

• Limousin is very sparsely populated with the city of Limoges containing most of the region’s inhabitants. According to About-France.com, no town in Limousin has more than 20,000 inhabitants. Thus, buyers must understand living in the region means a peaceful, albeit isolated lifestyle in a rural setting. Limoges and Brivela-Gaillarde are the most common cities to live in and most populated. • Annual decline in home prices: -3.5% • Average price of a house: $116,580

Lorraine

• Like all of France, Lorraine has rich history. The region is a result of a division of lands made by Charlemagne. It shares a border with Luxembourg, Germany, and

Midi-Pyrénées

• Midi-Pyrénées is unique in that is not a historic province. Instead, it was created in the 197-2 to establish a regional metropolis. The region is widespread, boasting the largest surface area of the administrative regions. Most inhabitants gravitate towards Toulouse and its surrounding areas which contain more than 40 percent of the population. Buyers wanting to escape their fast-paced cities will especially enjoy the tranquil, rural nature of Midi-Pyrénées. • Annual decline in home prices: -1.1% • Average price of a house: $159,730

Nord-Pas-de-Calais

• Nord-Pas-de-Calais has everything a buyer can want: close proximity to travel destinations such as the South of NAWRB MAGAZINE |

INTERNATIONAL can commute via car or train to their Parisian jobs yet enjoy the property costs of the region as opposed to the steep costs of Paris. Although Picardie does have more contemporary towns, it is highly focused on agricultural production with sugar beets being the most prevalent crop. • Annual decline in home prices: +0.1% • Average price of a house: $159,998 England, beautiful chalk cliffs on the western coast, and easy accessibility for all forms of travel. However, the region also has one of the highest unemployment rates so buyers within retirement age are highly encouraged. Many of the vital economic industries of the region such as factories and mines were closed as the industrial age waned. The region is working hard to reestablish its economic base though and is still one of the most densely populated areas of the country. • Annual decline in home prices: -0.1%

• Created in 1956, Poitou-Charentes has ideal weather with one of the sunniest climates in France. The region is not densely populated, however. Buyers can expect a largely rural area with less than 100,000 citizens in the capital. Poitou-Charentes lies on the coast with much of its coastline riddled with oyster beds which are a specialty of the region. With pristine oysters and sandy beaches, many tourists flock to the sun-kissed region for rest and relaxation.

• Average price of a house: $160,561

• Annual decline in home prices: -4.3%

Pays de la Loire

• Pays de la Loire is only a recent creation of the late 20th century. Originally a part of Bretagne, the region calls much of historical Bretagne its own. Nantes—the capital—and Angers are popular cities to settle in. Pays de la Loire has luxurious appeal with seaside resorts peppering its coast. But with luxury comes a hefty price. The region has one of the highest average costs of a home. While $163,829 may seem low, this is only an average of the entire region. Many of the higher prices will be concentrated near the coast, Angers, and Nantes. • Annual decline in home prices: -0.9% • Average price of a house: $163,829

Picardie

• Picardie is a great region for both young and old working professionals due to its commuting distance to Paris. Many

Poitou-Charentes

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• Average price of a house: $149,857

Provence-Alpes-Côte d’Azur

• The common French image of sprawling lavender fields comes from Provence-Alpes-Côte d’Azur. The capital of the region is the ever-popular city of Marseilles. The region has the most expensive property prices in all of France for good reason. It has rich history that actually makes the region older that France itself, is

INTERNATIONAL home to famous authors and painters, has delectable cuisines that would delight any foodie, and of course, has excellent wineries.

Haute-Normandie

• Like Lower Normandy, Upper Normandy (Haute-Normandie) is popular • Annual decline in home prices: -2.9% among tourists and contains inspiring pieces of architecture such as towering cathedrals • Average price of a house: $299,321 and rustic half-timbered homes. For the most part, the region has resisted contemporary architecture and maintains medieval aesthetics. The region no doubt has Rhône-Alpes stunning landscapes as Claude Monet painted his fa• Millennials and professionals in mous Water Lilies painting in his Upper Normandy technology fields will find good job village of Giverny. prospects in Rhône-Alps. The city of Lyon is considered a major high-tech city in France • Annual decline in home prices: +1.1% with many start-ups and major companies such as Hewlett-Packard. Many know the region for its respected ski • Average price of a house: $171,829 slopes. Because of this, much of the economy of the region is fueled by tourism. Like Provence, the popularity of the region and tourist appeal makes it a highly expensive place to live. • Annual decline in home prices: -2.2% • Average price of a house: $241,250

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OMWI BENEFITS

e Advantage of k a You I: T rA W M l l O

By Ann Sullivan

Did

you have any idea that there are 20 offices throughout federal agencies that focus on the promotion of women and women-owned businesses? They are the Offices of Minority and Women Inclusion (OMWIs) in agencies such as the Consumer Financial Protection Bureau (CFPB), the Federal Housing Finance Agency (FHFA), and the Federal Deposit Insurance Corporation (FDIC). Established in the Dodd-Frank legislation in 2010 by Congresswoman Maxine Waters of California, these offices are charged with helping women-owned businesses become vendors and ensuring that women are hired in the agencies and financial institutions they regulate. Advancing women is a practice that, until recently, the federal government has hardly ever focused on. In the federal government (nearly three million civilian employees), women are growing in number, though not necessarily influence. While 44 percent of the federal workforce is female, women hold only one-third of Senior Executive positions at federal agencies, according to Government Executive. One study by the Center for American Progress found that, on our current pace, it will take until 2085 for women to attain parity with men in leadership roles in our country.

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But that can change. While recently moderating a panel of two OMWIs – one from the FHFA and CFPB – it became clear that OMWI could be named the Office of Women Advancement because of their mandate to advance women internally and externally with their agencies. Raising the number and authority of women within government is at the core of the 20 OMWIs. While the history of these offices has been well-documented, women business owners should know the ways they can take advantage of these offices. Important to remember, these tips of using OMWIs to your benefit will largely only apply to the federal agencies dealing with financial matters or the Federal Reserve Banks. Nonetheless, using OMWI standards with other agencies or in the private sector can prove to be a valuable approach.

Diversifying the Supply Chain

Along with encouraging diversity within the workplace, OMWIs exist to enable more contract awards to women-owned businesses. Section 342 of Dodd-Frank goes to say that efforts to assist women extend to contracting, where OMWIs must support “inclusion in all levels of business activities.” That’s a large mandate to help

OMWI BENEFITS women win more contracts. Moreover, these are the only offices that serve all women-owned businesses, not just women-owned small businesses. For the growing number of “mid-tier” women-owned contractors, this is a new avenue for support and access.

Setting the Tone

The arm of OMWIs, however, extends beyond the government. Referring back to Section 342, these offices are responsible for developing “diversity policies and practices of entities regulated by the agency.” It is no secret that women at the table in leading financial positions are Women are underrepresented in federal procurement the exception, not the rule. Fortunately, with the advent opportunities, and OMWIs are trying to address this of standards to ensure inclusion, this may be changing, gap by awarding more contracts to women-owned and women may have a growing leadership role in the financial sector.

“One study by the Center for

American Progress found that, on our current pace, it will take until 2085 for women to attain parity with men in leadership roles in our country.”

The abilities for this to be useful to women business owners are again, twofold. First, as these standards are developed, women should be at the table prioritizing and developing the standards. In conversations with OMWIs, they welcome feedback about how to achieve their mission. More importantly, however, may be the businesses. OMWIs are only at the financial oversight impact these new standards have on commercial entiagencies, though their sister Offices of Small and Disad- ties regulated by these agencies. In the real estate world, vantaged Business Utilization (OSDBUs) exist in most for example, this includes banks that issue, buy, and sell other agencies. With that in mind, if federal contracting is in your business plan, then you should use OMWIs to get in the door.

Inclusive Hiring and Leadership

The most obvious place for inclusion is within an agency itself. Section 342 of Dodd-Frank states, “Each agency shall take affirmative steps to seek diversity in the workforce of the agency at all levels of the agency....” Importantly, diversity in the workforce explicitly includes senior management—the most important and often most bereft of women across the federal government. For example, according to the FHFA’s 2014 According to the FHFA’s 2014 OMWI OMWI report, only one-third of the FHFA’s executive leadership is female. Only slightly better is the FDIC report, only one-third of the where women make up 35 percent of leadership— FHFA’s executive leadership is female. despite nearly half of the agency’s overall workforce. OMWIs are tasked with creating a more fair and di- loans. Providing women a stronger role in such a space verse workplace within an agency’s hiring and leadership would better represent the demographics affected by the teams, meaning they have the ability to offset this im- decisions that lenders make. balance and underrepresentation of women.

“

”

This can benefit you twofold. First, and most obvious, if you have dreamed of holding a position in the civil service, then go for it. Let the OMWI be your ally. For those less inclined to join the federal workforce, this policy benefits women: simply put, more women inside will help women outside.

Bonus Benefit: Reporting Data

Mandated by law, OMWIs must submit annual reports available on agency websites. As a federally sanctioned document, the statistics and findings of these reports carry weight throughout government. In advocacy, especially at the federal level, numbers are everything. Culling these reports for data can get numbers that make the case. These NAWRB MAGAZINE |

OMWI BENEFITS

“Taking advantage of available online

resources is crucial in understanding the gaps, needs, and much-needed progress of women in the financial community. ” reports, which are all available online, also provide data on regional differences and issues affecting women. Taking advantage of available online resources is crucial in understanding the gaps, needs, and much-needed progress of women in the financial community. More importantly, this information can help your business determine its priorities in working with OMWIs. On the surface, Offices of Minority and Women Inclusion are advancing women in four ways: through diversifying the supply chain; inclusive hiring and leadership; setting the tone for the commercial world; and providing much needed data. OMWIs are dedicated to women. Take advantage of your ally—get to know an OMWI.

Ann Sullivan is the President of

Madison Services Group, Inc. (MSGI), a woman-owned company that provides government relations and business development services to corporate and non-profit clients.

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Female Entrepreneurship: The Key to Peace By Dr. Terry Neese According to the Center for Women’s Business Research, eight million U.S. businesses are currently women-owned. Women-owned firms have an economic impact of $3 trillion dollars in annual revenue and have approximately 23 million employees (or voters), which is 16 percent of all U.S. jobs. Women in the U.S. are starting companies two to three times faster than their male counterparts. But, why is this data important? It is widely acknowledged that societies who are economically stable have a much greater capacity for peace. The case for such a bold statement can be found through evidence in the relationship between democracies and the Gross Domestic Product (GDP). Democracies are the following: (Przeworski and Limongi, 1995. Modernization: Theories and Facts, World Politics.)

• • •

Generally stable above $6,000 GDP per capita (World Bank) Generally vulnerable to coups and civil wars between $3,000 and $6,000 GDP per capita (World Bank) Likely to fail below $3,000 GDP per capita (World Bank)

Rwanda’s GDP per capita is $620 dollars and Afghanistan’s

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GDP per capita is $687, which puts them well below the $3,000 level where democracies are likely to fail. This is why the work of the Institute for Economic Empowerment of Women (IEEW) in these countries is so important. IEEW’s PEACE THROUGH BUSINESS® (PTB) Program helps provide women with a voice in their fight to establish peace and free market opportunities. Women are 50 percent of the world’s population, which gives us the ability to make major changes in the world’s economy. In our ninth year, over 500 women have graduated from the PEACE THROUGH BUSINESS® Program. Additional data shows that 80 percent of our graduates are still in business today, compared to a U.S. 57 percent failure rate in small business startups within the first five years. Each PTB graduate provides, on average, 25 jobs per company. Our graduates from Rwanda and Afghanistan are setting a high mark in job creation. According to our data, PEACE THROUGH BUSINESS® graduates have created over 12,500 jobs. Successful business statistics and impressive personal stories show women graduating from our program and

ENTREPRENEURSHIP United States to help with the relief of the current economic and political deterioration being felt within the country. This was a huge step for women in Afghanistan. The number of women who have graduated from the Institute for Economic Empowerment of Women’s PEACE THROUGH BUSINESS® Program shows us that even in countries where women face great hardships, they still have the desire to contribute to their country economically, socially, and politically.

“We believe in women.” becoming involved in public policy as well. Rwanda has the notable position of being #1 in the world for women in government, with 63.8 percent of the lower house of parliament represented by women and 38.5 percent in the Senate. Our graduates who have served, or are now serving in public office are: Teddy Gacinya, Anne-Marie Kantengwa, Marie-Josee Kankera, Anne Rugege, Sara Mukandutiye and Erin Asiimwe. Anne-Marie Kantengwa, a 2013 PTB graduate, owns Hotel Chez Lando and has a staff of 140 people. After the genocide, she took over her family-run hotel and transformed it into a wonderful destination hotel in the city of Kigali. (www.chezlando.com) In Afghanistan, PEACE THROUGH BUSINESS® Program alumnae, along with other Afghan business women, founded LEAD (Leading Entrepreneurs of Afghanistan Development). In January 2014, LEAD founders, including PTB graduates Freshta Hazeq, Farah Karimi, and Manizha Wafeq, met with President Hamid Karzai to express their support for his administration to sign the Bilateral Strategic Agreement with the

IEEW believes strongly in these philosophies; but more importantly, we believe in women. Women are the caretakers, mothers, grandmothers, wives, sisters, aunts, and so much more. They are emerging leaders in the business world and are the key to bolstering our future global economy. Small business has been the backbone of economic stability, and

“PEACE THROUGH BUSINESS® graduates have created over 12,500 jobs.” IEEW believes that women are the key to the development and stability of business in emerging economies. There is no doubt that women entrepreneurs are establishing credibility and peace around the globe. Dr. Terry Neese has been a global leader for 40 years. She is a serial entrepreneur, founding both for-profit and non-profit organizations. Her two most successful being Terry Neese Personnel Services, now run by her daughter, Kim, and her current venture, the Institute for Economic Empowerment of Women. For her entire career, she has instilled a sense of empowerment into everyone she meets, including empowering women in war torn and developing countries.

“Women are 50 percent of the world’s population, which gives us the ability to make major changes in the world’s economy.” NAWRB MAGAZINE |

TRID RESOURCES

Resources and Program Proposal for Compliance Small and large businesses alike are grappling to update their business models and software to be in compliance with the upcoming implementation of the TILA-RESPA Integrated Disclosure (TRID) rule effective on August 1, 2015. Four different rules were consolidated into two to form the cornerstones of TRID. The RESPA Good Faith Estimate and Initial Truth-In Lending disclosure were combined to create the Loan Estimate form. RESPA HUD-1 and the Final Truth-In Lending Disclosure merged to form Closing Disclosure.

compliant. Compliancy is largely contingent on access to updated software. The software used for mortgage lending must have the 3.3 version of Mortgage Industry Standards Maintenance Organization (MISMO) or higher. However, many loan origination systems (LOS) have yet to update their systems as it is a large overhaul, leaving some professionals in the industry struggling to adjust.

To allow time to adapt, the CFPB gave professionals affected by the rule almost two years to gain broader awareness, update systems, and train employees before implementing the rule on August 1, 2015. In addition, the CFPB released a host of free resources that included Loan Estimates must be hand-delivered or placed in the a series of educational webinars, a plain-language complimail within three business days ance guide for small businesses “ TRID will require updated after an application is received. that lack the guidance of their In contrast, Closing Disclosure software to accommodate the own legal and/or compliance must be given to the consumer departments, readiness guide, new fee disclosures.” “at least three business days priand illustrated instructions on or to consummation,” according to the Consumer Finance how to complete the new forms. Protection Bureau (CFPB). Consummation is defined as the moment a consumer is considered contractually obli- To better represent the voice of small businesses, Rep. gated on a credit transaction. Robert Pittenger (R-NC) and Rep. Heck (D-WA) introduced H.R. 1195—Bureau of Consumer Financial With Closing Disclosure, numerous variables will re- Protection Advisory Boards Act. Passage of the bill quire a three business day waiting period. These variables would establish a board of 15 to 20 members at the include the addition of a prepayment penalty, changes in CFPB that will represent small businesses with an emloan products, and inaccuracies in disclosed APRs. Cur- phasis on women- and minority-owned small business rently, detailed explanations of each section of both the concerns. Introduced on March 2, 2015, the bill has Closing Disclosure and Loan Estimate form are avail- passed in House and is awaiting passage in the Senate. able on the CFPB’s website; sample forms are available online as well. Other organizations have joined the CFPB in releasing resources for those in the mortgage industry. The followTRID will require updated software to accommodate the ing organizations offer their own educational guides to new fee disclosures. This update in technology systems aid in the successful implementation of TRID: Mortis where many small businesses are struggling to remain gage Banking Association (MBA), National Association

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TRID RESOURCES

of Federal Credit Unions (NAFCU), and American Land Title Association (ALTA). Despite these resources, it does not change the fact that many small businesses simply cannot afford to reach compliancy with emerging regulations. Many of the aforementioned organizations that provide educational guides charge hundreds of dollars and sometimes, even thousands which is not conducive for small businesses.

pose a free government assistance program that will help small business professionals within the housing economy navigate new compliance requirements that may arise. This will be a program to best assist small businesses year-round. Although the U.S. Small Business Administration (SBA) provides resources for small businesses, there is currently no program that is explicitly designed for all facets of compliancy with impending regulatory issues such as training, budgeting, technological modifications, and business counseling.

Although the CFPB has provided its free series of guides and webinars, these tools help to break down the dense lan- Without a free government assistance program, small guage of TRID into easy-to-unbusinesses may be forced to derstand terms. The resources do “Members of Congress are downsize and potentially lose not provide cost-effective meth- creating their own pieces of their entire businesses as a reods or allocate funds to small sult, leaving an untold amount legislation and appeals businesses. Not only is TRID of employees out of work. in hopes of delaying TRID...” implementation costly but it requires hours upon hours of training for employees. There would be parameters to qualify for the proposed government assistance program. Participating businessMany outside the realm of small businesses are having es must meet the standards of ‘small business’ as defined this realization as well. For example, members of Con- by the SBA. In addition, a small business must qualify as gress are creating their own pieces of legislation and a Small Disadvantaged Businesses (SDB) by SBA stanappeals in hopes of delaying TRID and repercussions dards to prevent abuse of the program. that may occur due to a lack of compliancy. NAWRB CEO Desirée Patno is discussing the idea Most recently, Congressman Steve Pearce (R-NM) and with representatives of the SBA and CFPB. So readers, Congressman Brad Sherman (D-CA) introduced H.R. what do you think of this potential program? Would 2213—a bill that will provide temporary legal protec- your business benefit from such a program? tion from repercussions associated with TRID. Let your voice be heard at media@nawrb.com. Given NAWRB’s advocacy for women-owned and minority women-owned small businesses specializing in the housing economy, NAWRB finds it critical to pro-

Let your voice be heard at media@nawrb.com NAWRB MAGAZINE |

TRID RESOURCES

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TRID RESOURCES

NAWRB MAGAZINE |

MILITARY

MILITARY HOME SPECIALIST

By Esther M. Franklin

More often than not, when speaking about women in

the workforce or business arena, female accomplishments are spoken about from a disadvantaged standpoint. But in fact, women have been making strides in every area of business while simultaneously maintaining their nurturing nature as mothers, sisters, and wives. Now that is true power. In addition to time, real estate is one of their most valuable assets. The home buying process is a fundamental element in acquiring the “American Dream.” Maintaining mortgages helps ensure communities remain stable and neighborhoods viable. Housing experts are rarely educated on the Servicemembers Civil Relief Act, nor the Uniformed Services Employment and Re-employment Rights Act and their purposes. There are many issues that differentiate servicemembers from regular civilians participating in the home buying and foreclosure process. Real estate professionals need to be aware of certain factors and laws that directly affect their military clients. Women in the military have a history that extends over 3,000 years and have played many roles in the military, from ancient warrior women, to the women currently serving in conflicts, even though the vast majority of all combatants have been men in every culture. Beverly Frase—a former loan officer, real estate broker, and Army wife—understands the home buying process from a military standpoint. Frase developed a program “Boots Across America” that educates real estate professionals on the military and its many facets including the military compensation system, special situations and its impact on entitlements, foreclosure prevention and various regulations which protect servicemembers. She

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offers a certification program through the counseling’s corner. The program provides educational information on pay grades and explanations of military pay for all services including how to navigate the Leave and Earning Statement, the factors that affect military pay, tax-exempt pay and savings plans. Boots Across America educates professionals on how to work with military personnel and their families to help them transition into sustainable housing.

“Women have been making strides in every area

of business while simultaneously maintaining their nurturing nature as mothers, sisters, and wives.”

The current unemployment rate and income volatility are driving homelessness upward. Foreclosure rates have increased substantially over the years and have yet to stabilize. The Servicemember Civil Relief Act was signed into law on December 19, 2003. The Act amended and replaced the Soldiers’ and Sailors’ Civil Relief Act of 1940, to strengthen the nation’s defense

MILITARY by providing for temporary suspension of legal proceedings and financial transactions that may adversely affect the rights of servicemembers. The Servicemember Civil Relief Act (SCRA) protects servicemembers from foreclosure of mortgages as long as the following facts are established: • The relief is sought on an obligation secured by a mortgage, trust deed or other security in the nature of a mortgage on either real or personal property. • The obligation originated prior to entry on active duty.

“Based on available resources and personnel, servicemembers and their families are provided free legal assistance.” • The property was owned by the servicemember or family member prior to entry on active duty. • The property is still owned by the servicemember or family member at the time relief is sought. • The ability to meet the financial obligation is materially affected by the servicemember’s active duty obligation. Termination of Lease provides a servicemember who receives permanent change of station orders or who is deployed to a new location for 90 days or more, the right to terminate a housing lease. The servicemember must provide his or her landlord with written notice of the termination along with a copy of orders. The termination becomes effective 30 days after the due date for the next rental payment. If the credit report shows charges for a broken lease, the servicemember can submit this documentation to have that information removed from the credit report. This law affects all parties involved and can have a dire effect on finances.

Another protection provided by the SCRA includes certain judicial proceedings until they return from military service, deployment or overseas tours of duty and for a time thereafter. Protection under the SCRA includes but is not limited to: • Stay of Proceedings- Upon application, the servicemember can have the action postponed for a period no less than 90 days. • Stay of Execution from judgments, court actions, attachments and garnishment. If a request for postponement is executed, it must be granted unless the court determines the member’s ability to comply with the order is not materially affected by their military status. • Default Judgment. • Statute of Limitations-Period of military service may not be included in computing any limitation period for filing suit, either by or against the servicemember. Based on available resources and personnel, servicemembers and their families are provided free legal assistance. Each military service has specific regulations regarding the extent of legal assistance they provide, but can always help with a lease, a will or a notarized signature. Veterans are not eligible for these services. Legal assistance offices are located on base. One can access the full overview of the Servicemembers Civil Relief Act at: www.military. com/benefits/legal-matters/scra/overview. Esther M. Franklin is the owner and founder of Tri-State Paralegal Service and Tri-State Land Consulting Group, both companies are real estate service firms specializing in real estate transactional matters, oil and gas land administration and paralegal support services. Esther has an MBA in Finance and a BA in Legal Studies with certification as a Six Sigma Green Belt, Non-Profit Management and Paralegal Studies with 15 years of experience within the legal and real estate sector.

NAWRB MAGAZINE |

Women-Owned Business Certification Four fundamental categories taking the mystery out of being certified.

1. Benefits of being certified:

• Access to contracting opportunities specifically for Women-Owned Businesses • Connection to professional community of women and women business owners • Highlights your technical expertise and experience while providing exposure to the Industry and validating your business • Certified businesses can tap into a multitude of public and private sector contracts and support client initiatives

2. Requirements for Certification:

3. Process of Certification:

1. Application available online at NAWRB.com 2. Submit completed hard copy application with supporting documentation, sworn affidavit and application processing fee in a 3-ring binder 3. Review of application packet by certification staff 4. Follow up with applicant to obtain any additional materials necessary 5. Committee and Board Review 6. Certification can take up to 45 days with complete application

4. Why Certify with NAWRB:

NAWRB is the only third-party, industry-specific certifier of Women-Owned Business (WOB) and Minority Women-Owned Business (MWOB) certifications specializing in the housing economy.

Advance your company to the next plateau. Take advantage of the benefits of being certified as a Women-Owned Business today. To obtain your application: visit www.NAWRB.com | (949) 559-9800 | certification@NAWRB.com

NAWRB

• The business must be 51 percent or more women-owned, managed and operated • The women business owner must be a U.S. citizen or legal resident alien • Technical expertise in the housing economy

Women-Owned Business Certification Specializing in the Housing Economy

NAWRB

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Director of the Office of Minority and Women Inclusion (OMWI) at the FHFA

SHARRON P.A. LEVINE With an extensive background working in law firms, corporate legal departments, the Fannie Mae General Counsel’s office, and in multiple roles at the FHFA, Sharron P. A. Levine has proven that hard work and perseverance can guide you to success. But behind all of her professional roles, Levine is a mother and wife with a friendly demeanor and warm personality. NAWRB reveals the woman beyond the professional titles: a woman who emigrated from Jamaica, studied Romance Languages, and is a budding expert at home renovations. NAWRB: What was your experience leaving your home country of Jamaica to attend New York University? Prior to that, did you travel internationally with frequency? Sharron P. A. Levine: Before attending NYU at the age of 18, I had traveled extensively throughout Canada, visiting the provinces of Alberta, Manitoba, Ontario, Saskatchewan, and British Columbia. For a teenager from a small Caribbean island nation, the journey was mesmerizing. The sheer size of the country was difficult to grasp and the diversity of landscape—from the golden wheat fields of Saskatchewan to the towering Rocky Mountain ranges—was captivating. Although it was summertime, we were able to see the magnificent glaciers that, unfortunately, more than 30 years later, have melted at such an alarming rate it brought tears to my eyes to witness the degradation of the ice-fields as we saw during a more recent visit. I had also spent a summer in London when I was 14, and visited New York City, Miami and Orlando at later points. These were all places where we were able to stay with relatives who had migrated to those cities in the 1960s. Mexico was, and continues to be a favorite place of mine to visit. Prior to college, my family visited Mexico City and the Yucatan Peninsula, which I didn’t really appreciate until I was much older and came to love the beauty of their ancient history. When I arrived at NYU, I was ready to explore the world even more and knew that travel would be one of my lifelong priorities. Greenwich Village in the mid-70s was an interesting place, far removed from the spruced-up, wholesome, upper-class environment that its epicenter,

Washington Square Park, is today. Back then, the Village embodied urban grit. It had a creative and artistic mind, a heart, and a deep soul that was palpable to those of us who were big-city dwellers at heart. For those of us who loved it, it was electric; for those who didn’t, it was a place from which to escape. I fell within the first camp. Needless to say, it’s totally unaffordable today, off-limits to the average working person. I had to make two quick adjustments. I had gone to a girls-only school all throughout high school. It was a very odd feeling being in classrooms with guys sitting next to me. I eventually got over it but still, to this day, I remember a feeling of discomfort. The other hard adjustment was dealing with the cold. I remember those awful wintry days when I would step off the curb thinking that I was putting my foot down on solid ground only to experience a sinking feeling as I stepped into wet, frigid, dirty melted snow. I was fooled all too often. I’m just glad that I opted to go to NYU rather than Cornell University where I’m sure I wouldn’t have survived. When I told people what my college options were (including University of Miami), they laughed at the thought that I would even consider leaving Jamaica and go straight to Ithaca, NY. Clearly, they had been right. I loved every minute of being at NYU and in New York City. I would do Greenwich Village over again if given the choice. NAWRB: Before you received your Juris Doctor from New York University School of Law, you received a NAWRB MAGAZINE |

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Bachelor of Arts in Political Science and Romance Languages (French and Spanish). Romance Languages is not a common major but certainly sounds fascinating, and makes for a very well-rounded undergraduate career. What led you to choose this major?

ing fencing. Why not? That was the beauty of NYU; the course offerings were unlimited and the possibilities endless. I felt unbounded by the expansive nature of New York City on which I could start painting the canvas of my life and education.

Sharron P.A. Levine: The study of foreign languages is NAWRB: What compelled you to obtain a legal educonsistent with my desire to travel, meet people from cation after undergraduate and do you still practice law different walks of life, and experience world geography and/or plan to in the future? and diverse cultures. Romance Languages is uncommon as a major only because it includes the study of Sharron P.A. Levine: I took a detour after graduating several Latin-based languages rather than focusing on from college. I had been accepted to a Master’s projust one. I had studied French, gram in Public Administration Spanish, German and Latin in (MPA) but wasn’t firmly conhigh school but had to limit my vinced that was the right path language choices in college so for me so I deferred for a year I opted for the first two. There to think about it. During that was no question in my mind time, I worked for a cruise line that my major would be in anyas a reservations agent and took thing but languages. I arrived at full advantage of the free manNYU at a very advanced stage datory cruises. I have to admit of study due to the educational that since I had been a relatively system in Jamaica at the time. I recent immigrant from Jamaica, had passed the Advanced LevI wasn’t that excited by cruises el Exams (issued and graded by to the Caribbean. However, I the University of Cambridge) was enamored by the cruises Sharron P.A. Levine pictured with family in in both French and Spanish, on the QE2, Cunard’s flagship Washington, DC. at the Tidal Basin. From left: and so was able to complete the vessel at the time. The highher husband, daughter, and son. major in two years. It was grulight of my year was flying to eling in that it covered not only London the weekend of the language and grammar but also wedding of Princess Diana and Spanish and French history and Prince Charles, the prize that literature from various genres, I received for winning a comtaught in the languages thempetition. What an electrifying selves by native speakers from time that was! different countries. With two years left, I then decided to double-major in Political Science, which was entire- At some point during the year, I did some research and ly new to me given that it focused on the American decided that law school was a better option for me than political system. getting a MPA. Real property law held a fascination for me for a number of reasons, including the fact that my I made a concerted effort to have a well-rounded edu- maternal grandfather had migrated to Jamaica as an incation. So, although NYU had only one required course dentured worked from India and had toiled to the point then (expository writing), I also took courses in sociology, of becoming a landowner, with farms, in particular. I was philosophy, history, mathematics, economics, computer exposed early on to the benefits of property ownership science, speech and dance. I love learning for the sake and wanted to learn everything I could about it so I foof learning, except that I did have enough of math, eco- cused on that area. nomics and computer science during college and don’t feel the need to expand on those courses any time soon. I enjoyed practicing law for more than 30 years, right I also loved athletics and did intramural courses, includ- up to my appointment as the Director of FHFA’s Office

“ I made a concerted effort to have a well-rounded education.”

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of Minority and Women Inclusion (OMWI). While I don’t practice law currently, the benefits of having done so are indisputable for the position I currently occupy. The OMWI functions, roles and responsibilities are all

“...as I have matured, my lifeline is: think positively, broadly, & deeply, & think that it can be done.”

based in law, and having the ability to analyze and understand those laws and the implications, nuances, impact and consequences is invaluable. My plan for the foreseeable future is to do this job to the best of my ability and to accomplish the goals we’ve identified for FHFA and our Office. I’m still new to this position and am excited and energized by the challenges ahead. I can’t ever rule out the possibility of having to practice law again sometime in the future but that’s not anywhere on my radar today. NAWRB: From passing the bar in three states to working in the General Counsel’s office at Fannie Mae as the Vice President and Deputy General Counsel, you have accomplished so much already. Do you have any role models or mentors who provided guidance throughout your career? Sharron P.A. Levine: The most important role model in my entire life was, and remains today, my mother. She’s no longer here. She died of an aneurysm in 1993 at the age of 56 without my having said goodbye. I still think about her every day and she remains my guiding light in those times when I need to find strength and fortitude. She was tiny in stature—5’1 and 110 lbs. She became a single mother after 17 years of marriage ended in divorce. My father moved to Wales, remarried, and did his thing and she essentially raised the four of us by herself. My siblings and I honor her memory by passing on to our children the values she instilled in us. She sacrificed everything in order to give us as much as possible, which, as it turned out, was her sense of discipline and the values of love, hard work, honesty, kindness, generosity, and resiliency. My mother got married way too young and obviously died way too young but she was wise beyond her years. She embodied courage; she overcame adver-

sity and in the face of some tough experiences, maintained a positive, can-do attitude. Giving up was never an option for her. She wasn’t my guiding force or light in terms of my professional choice but she provided the foundation for who I am today. My husband, Bruce, has been my constant mentor, friend and partner. He is 100% supportive of everything I do and has been my beacon for the last 30+ years that we’ve been together. He’s wise and thoughtful but, at the same time, takes calculated and informed risks that have led him to different career paths over three decades. He stopped practicing law after 10 years and went on to do many other things too numerous to mention here. He’s now on the faculty of Drexel University teaching courses in education policy. I admire his courage in giving up law practice for other directions that he thought would make him happier professionally, which wasn’t an easy thing to do. It always serves to remind me that we can and should make the choices that we feel are right for us, based on our own values and what’s important to us. I’ve had other mentors and champions in the form of managers and supervisors – both men and women – who have encouraged me along the way and some who have promoted me to positions with higher visibility and greater responsibility that allowed me to develop and grow. You can’t overestimate the importance of mentors and sponsors. I think it’s very rare that someone rises to the top without the help of others. Self-actualization is

“I think it’s very rare that someone rises to the top without the help of others. Self-actualization is entirely possible but, generally, not without that support...” entirely possible but, generally, not without that support, invisible though it may seem to some people. I have also found mentors in the least likely places—for example, the owner of the hair salon where I’ve gone for 25 years has been a true friend and sounding board, NAWRB MAGAZINE |

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helping me to think through many tough issues. His advice, always well-conceived, springs from a deep understanding of women and what makes us tick. I’ve also had several executive coaches. One changed my life and the others have helped me on my never-ending quest for personal development and growth. I’m a big believer in garnering as much support as one can muster to help

“I love puzzles and putting the pieces together. ” untangle the complexities involved in learning how to succeed, especially in the area of leadership. Years ago, I was given moral support and advice by a warm and friendly garage attendant in my office building. He turned out to be a very educated, well-read Ethiopian gentleman who had received asylum in the United States because of the brutal torture and near-death experiences suffered at the hands of political adversaries in his country. I have found that when we open our minds and hearts, we benefit from the greater understanding received through observing and listening. NAWRB: You have previously taught financial literacy and real estate basics to urban area high school students. Even for adults, it can be difficult to navigate the intricacies of housing finance and real estate, two topics that are not commonly taught in high school but people must face in adulthood nonetheless. Does the FHFA offer any education programs for potential/current homeowners? Sharron P.A. Levine: FHFA is a regulatory agency but not a consumer-facing one, so it doesn’t offer such programs. Fannie Mae and Freddie Mac, two of our regulated entities, do support a number of housing and credit counseling groups that provide pre-purchase, early-delinquency, and post-modification counseling to consumers. Both enterprises have relevant information on their respective websites and I would encourage anyone who may be interesting in learning more to visit those sites. In terms of financial literacy, FHFA is required under Dodd-Frank to partner with minority-serving high schools in urban or disadvantaged areas for the purpose of educating those students to become more financially literate. We are in the process of working on that initiative which we hope to kickoff this year. We’re excited about the prospect of providing students with

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some practical tools that will ultimately help them in their housing choices when the time comes. NAWRB: Dodd-Frank Section 342 established the Office of Minority and Women Inclusion (OMWI) in 2010 for regulated agencies. Since it is now 2015, has a set of guidelines and standards for assessing the efficacy of diversity and inclusion programs been created? If not, is there a timeline for when definitive guidelines and standards will be produced? Sharron P.A. Levine: We’re currently working on this initiative, which will then need to go through FHFA’s internal review and approval process. We’re doing everything necessary to build on the requirements and guidance that the agency has already provided in the FHFA regulation that was adopted pursuant to the Housing and Economic Recovery Act of 2008 (HERA). NAWRB: As Director of the Federal Housing Finance Agency (FHFA) OMWI, what are some of the objectives you and your team would like to pursue for 2015? Sharron P.A. Levine: I am extremely fortunate to have been appointed by Director Melvin L. Watt whose deep commitment to diversity and inclusion has created the best kind of environment within which to pursue the agency’s statutory mission. He is vocal and visible in his support, which is also shared by my executive colleagues at FHFA. My job becomes infinitely easier with that

“For me, personal development has been critically important. It’s a life-long quest that helps me gain greater insight into human behavior–my own & others.” kind and level of support at the executive level; it also sends a strong message to our employees, regulated entities and other stakeholders about who we are as an agency. I couldn’t fail to mention that our organizational success is also closely tied to the excellence of my very capable and competent OMWI team, on whom I rely daily.

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We have developed a multi-year OMWI strategic plan that we’ll roll out this year and an operational plan that speaks to its implementation. We are working to comply with the requirements of HERA and Dodd-Frank, a few highlights of which are: • To develop standards for FHFA workforce and supplier diversity; • To develop guidance for FHFA’s regulated entities in their efforts to comply with the provisions of HERA. That statute obligates them to promote diversity and ensure inclusion in all their business and activities, much like Dodd-Frank requires of the federal financial regulatory agencies, including FHFA; and • To develop standards against which FHFA will examine and evaluate the performance of the regulated entities in their D&I programs and practices. NAWRB: In your biography, we noticed you enjoy design (construction). Can you clarify what you mean by construction-specific design and what your other favorite hobbies/interests are?

in two months flat. I looked forward to my 7 am meeting every morning with the contractor when we would discuss the intricacies of the tiling, various plumbing issues, or which valve went with which faucet. I had a spreadsheet with the details of all the items that I myself had selected and ordered for the project. My husband can’t stand this stuff although he did help with some selections after I had narrowed the choices. I love puzzles and putting the pieces together and what better puzzle is there than a construction project.

At the top of the list of my other favorite things to do are travel, reading (novels, political history, books on World War II), walking (particularly in cities with beautiful urban parks, gardens, and interesting architecture), listening to music, and restaurant-hopping— especially for high-quality Indian cuisine. I used to love designing and making my own clothes but I haven’t had the time to do that for many years. My husband and I used to play a lot of tennis but that too fell Sharron P.A. Levine pictured with family by the wayside as we got older in Granada, Spain at the Alhambra. From and had more child-centered left: her son, and mother. activities that took up most of our time. We’ve been discussing the idea of taking golf lessons but that’s gone nowhere beyond mere talk.

Sharron P.A. Levine: By construction I mean actual building construction. We completed several projects on our house when we lived in the DC suburbs, including rebuilding it in 1996. We had a design build company create the plans but I picked it apart and modified it to suit our needs and desires, and worked closely with the contractors to make sure the work was being done to my standards. I love the process of design and construction, and am able to overlook (and overcome) the dust and debris because I can see the end product clearly in my head.

“err on the side of generosity – of mind, heart and soul.”

About 18 months ago, we moved from the suburbs to the Southwest Waterfront neighborhood of DC that is being entirely rebuilt and has been named The Wharf. Our four-story townhouse is vertical living at its best—a challenge perhaps in the years to come, but great exercise for now. We recently finished a gut rehab of two bathrooms and built a new powder room and laundry room,

Living in this area of the city has been a wonderful treat: we walk everywhere or take public transportation as much as we can. Our townhouse is in very close proximity to the sights that make up quintessential D.C. – the monuments, Smithsonian, White House, Capitol, Kennedy Center, Arena Stage Theatre, and gorgeous parks. For example, the internationally acclaimed Cherry Blossom Festival just ended a few weeks ago; it was centered in the Tidal Basin area, a mere 15-minute walk from our house. I enjoyed taking in the sight of the exquisite trees on many evenings after work during the peak blooming period. Since we relocated, we have tried to do some DC-related activities every weekend. Many little gems abound in NAWRB MAGAZINE |

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Washington. One of my absolute favorites is the small, be ones where mutual respect is present and it is recogtwo-acre Bartholdi Park that was created in 1932. It’s a nized that one party has the ability to guide and counsel stunningly beautiful site with the magnificent Fountain the other professionally, from both a strategic perspecof Light and Water surrounded by elegant gas lamps tive and also tactically. Mentoring and sponsorships are and rising some 30 feet into the air. The park is a small, two examples of such bonding relationships; they serve secluded wonderland tucked away in one of SW DC’s different purposes but they’re equally valuable, dependlittle corners, providing glorious refuge from the inten- ing on the needs of the individual. sity of our capital city. Another favorite pastime is attending For me, personal development music concerts in the National has been critically important. Gallery of Art, West Garden It’s a life-long quest that helps Court. The lush and verdant me gain greater insight into setting provides the perfect amhuman behavior—my own and biance for listening to highly others’. Most people need help acclaimed musicians entertain in developing self-awareness. the audience with music from Some people never develop in various genres, cultures and this regard and the consequenccountries—for free. We also take es for themselves and those advantage of the many jazz and with whom they come into conblues concerts played by accomtact are usually neither positive plished musicians and vocalists nor productive. I would strongSharron P.A. Levine and her husband attend their in a variety of locations, again, ly advise women to embark on daughter’s college graduation. gratis. It’s just amazing to be a journey of discovering who able to take in so many incredthey really are, understanding ible performances for little or their potential to be effective nothing, a stone’s throw away leaders, and how to take their from our home. What a treat! careers to the next level. That could involve embarking on NAWRB: You started as an the study of leadership models; associate at multiple high-levgaining greater understanding el firms and transitioned into about what makes a person tick increasingly advanced job titles and what’s important to them; as your career progressed. What articulating their values and advice do you have for women goals; and learning or refining who want to climb the corpodialogue skills that become rate scale? How can women even more critical in leadership seek the necessary opportunipositions. There’s no blueprint ties to advance their careers? that’s uniformly applicable to everyone so it’s incumbent on Sharron P.A. Levine: the individual to seek out opAside from one’s technical competence, which is a given, portunities that resonate with their interests or needs. the one constant that I think everyone would agree has to occur is building relationships. This isn’t always easy, You need to seek out challenging opportunities; that is especially among attorneys whose focus generally tends the only way one can grow and develop. If we stay within to turn inward as they drive for greater technical com- our comfort zone, growth will never occur. That process petence sometimes without understanding the need to does and can create a feeling of unease and discomfort develop ‘strategic’ relationships that will support career but that’s when you know you’re rising above your fears advancement. These could occur either within the same and paving the way to becoming a more well-rounded organization or externally, but the relationships should leader and professional.

“ I would strongly advise women to embark on a journey of discovering who they really are, understanding their potential to be effective leaders, and how to take their careers to the next level. ”

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NAWRB: Lastly, are there any personal experiences, philosophies, or influences that have impacted your life? Sharron P.A. Levine: My son and daughter will tell you they’re tired of hearing me admonish them to “err on the side of generosity – of mind, heart and soul.” This is my own personal philosophy developed over the years that I strive to live by even today. I find that the more we give, the more we receive in terms of peace of mind and happiness. Giving doesn’t necessarily mean doling out material goods or items with some monetary value. In its broadest sense, it means approaching people from the perspective of their humanity, giving them the benefit of the doubt, and assuming the best rather than the worst. I’m not naïve, of course, but I find that attitude puts me in a more positive frame of mind. One of my former managers—now a good friend—used to share the adage taught to him by his mother: “Always take the high road.” When I follow that approach, it leaves me with a remarkable lightness of being, a liberating feeling. It creates much more positive energy that propels me forward rather than hampering me with the bilious feeling of needing to go to battle on all fronts, all the time. I’m guided by other philosophies and teachings, as well. For example, I try to be as authentic a leader as I know how, always referring to the values that I hold dear to help me make decisions, especially the hard ones. I believe that we should all have a healthier dose of empathy toward each other. I believe women can be effective, authentic leaders even if we remain true to our feminine side and sensibilities. We don’t have to morph into a male frame of mind or outlook in every situation all the time, if at all. That includes our approach both to people and issues. I find that when I demonstrate care, am forthright, honest and open and solicit input from others, I feel that I am being true to my values, which then helps me to become a more effective and authentic leader.

Sharron P.A. Levine (far right) smiles with fellow OMWI Directors. From left: Sheila Clark, OMWI Director, Federal Reserve Board of Governors; Joyce Cofield, OMWI Director, Office of the Comptroller of the Currency; Dr. Lorraine Cole, OMWI Director, U.S. Treasury.

Some of my other guiding principles include the following: • Have the courage to speak up and be heard • Be more forgiving of yourself and others • Never forget where you came from and how you got there • Be grateful and show appreciation • Inject levity and humor as much as you can, as appropriate • Try to do the best you can, in your own small or big way, to make the world a better place. We can all contribute to a better outcome for the greater good without feeling that we have to tackle every single issue or problem. In the words of the late tennis great, Arthur Ashe: “To achieve greatness, start where you are, use what you have, do what you can.”

The Levine family poses for a family photo. NAWRB MAGAZINE |

OPPORTUNITIES

India to USA Poor to Rich By Smitha Ramchandani

“Success begins with our own journey and how we respond to the forks in the road.”

There is poor in America. And then, there is thirdworld poverty poor in India.

Few Americans will ever know what it is like to grow up in a home that doesn’t have a bathroom, but at the age of 6, I lived in a small apartment in Bombay that didn’t even have a toilet. My entire family had to use a shared bathroom outside. Today, my children have the entire second floor of our home to themselves. They’ve seen more of the world before the age of 12 than I ever imagined I would see in my adult life. But this isn’t a sad story. It’s actually an inspirational story on how adversity can drive all realtors or sales people to succeed when they look at the world from a different perspective.

My entrepreneurial journey across cultures and continents provided me with an education that no Ivy-league MBA program can teach. It’s an education that taught me how to build wealth by scaling backwards. It helped me learn how to grow my business by turning away clients who didn’t accept me. And it reinforced how we are all the same as humans, which taught me how to market our business on a personal level to the masses. Here are a few lessons I applied along the way that helped me build a realty business from scratch. Scale in Reverse: Typically, MBA programs teach you to “scale up” but I “scale in reverse.” Rather than having 10 clients like most real estate agents, I typically take

It might not be the same story that Barbara Corcoran took to build her real estate empire, but that is what makes this so relevant to you. Success begins with our own journey and how we respond to the forks in the road. Today, I am one of the country’s highest performing real estate agents and in my state of New Jersey, I am in the top .5 percent of all realtors. NAWRB MAGAZINE |

OPPORTUNITIES on 100 smaller clients a year. This creates a larger cli- when they can identify a trend before it happens because ent base, which can lead to more sales and money than prices are lower. For example, I noticed a fundamental relying on a few bigger clients. For example, I closed shift in the real estate market before it happened involv140 deals in 2013-2014—or 10 times the average realtor. Don’t assume bigger is better. Find Clients that Accept You: I entered the real estate world at the age of 24. Everybody was older than me, so I tried to make myself look older by wearing glasses to fit

in. At one point, I even put chalk in my hair, so it would look gray. When business wasn’t picking up, I realized that I had to change my business approach or leave the business. I couldn’t give up because I needed work, so I began looking to clients who were closer to my age. I discovered my niche by finding younger people who wanted to buy and sell condos. Focus your energy on finding clients who accept you.

ing baby boomers. My research showed baby boomers downsizing and moving into homes with a master bedroom on the first floor. I noticed this shift as it gained traction and sold my 7,000 sq. ft. home in order to buy a townhouse with a master bedroom on the first floor. I was able to identify this trend and make investments in these homes before they went up in value. In simple terms, I bought low and sold high—a sales strategy that others can follow when they are intuitive enough to notice market shifts before they happen. Manage to the Minute: I believe in protecting my time. I don’t take calls unless they are scheduled on my calendar because I manage my time down to the minute.

Create a Micro-Client Presence: Most larger businesses want to market to the masses. I created a hyper-local online presence in real estate. In business, people typically

want to work with someone who knows and understands them. This is especially true in real estate. I now have more than 40 websites in different local markets to appeal to individual communities. This strategy can apply in different sales markets and sectors. Identify the Trends before they Start: Entrepreneurs and business owners can make more money with sales

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In business, you need to be in control of your time if you are going to be in control of your life. And in the fast-paced entrepreneurial world, this approach is even more important. Smitha Ramchandani of Keller Williams Realty works with home buyers and sellers from all price ranges – from condos to mansions, from India to New Jersey.

CONFERENCE RECAP

Celebrating

REOMAC’s

30th Anniversary: 2015 Annual Education Summit & Expo

by Rebecca Steele REOMAC’s 2015 Annual Education Summit & Expo in Dallas was a great success as the Association celebrated its 30th Anniversary with great style and substance. Attendees enjoyed exceptional Servicer Roundtables, Training Sessions, General Sessions, and Breakout Sessions—as well as two major social networking events, including the Annual REOMAC Foundation Charity Fundraiser. One of the REOMAC panels was the GSE Update. Freddie Mac, Fannie Mae and GSEs continue to play a critical role in the mortgage default industry, related to vacant homes, foreclosure, and REO properties. The discussion included current initiatives for the broad default industry and what may be on the horizon. The moderator was Alfred Pollard, FHFA General Counsel. Panel participants included: Robert Klein, Community Blight Solutions/SecureView; Eric Will, Freddie Mac; Desirée Patno, NAWRB; and Rebecca Steele, Community Blight Solutions/SecureView.

“The discussion focused primarily on the changes and impacts to properties and communities, the reduced volume of REO properties, and current opportunities for expansion of businesses for brokers...” The discussion focused primarily on the changes and impacts to properties and communities, the reduced volume of REO properties, and current opportunities for expansion of businesses for brokers, especially for diverse and women-owned businesses. There were specific questions about how women entrepreneurs may register as Diverse Suppliers with the GSEs, and Desirée Patno clearly explained the requirements and the process to take advantage of Diverse Supplier registrations. Since the passage of Dodd-Frank Section 342, which established the Office of Minority and Women Inclusion (OMWI), there is an increased commitment to minority and women inclusion in the regulated entities and beyond. This was interesting to the group, as the volume of REOs has dramatically reduced in all markets across the United States.

Another broad topic discussed was community blight impacts, and the focus on improving the maintenance of vacant properties. Panelists described the challenges as a result of the foreclosure crisis during the past eight years, and provided more solutions that improve and impact valuations, productive neighborhoods, and the housing economy. An update on significant issues and high-level discussions and strategies that are currently being discussed, tested, and deployed was also provided to attendees. Vacant property preservation and securing properties continues to be a challenge for the GSEs and Servicers. Improvements in securing vacant properties include using Clear Boarding and replacing plywood in order to stabilize the neighborhoods and stabilize the values. It’s important to work with representatives such as local elected officials, land banks, FHFA, and banks/servicers to improve the collaboration with local governments to upgrade ways to handle vacant properties. This will improve protection for the neighborhoods. These topics and impacts will continue to be important to both industry players and brokers, as the mortgage markets and delinquency continue to normalize. The ability to understand and embrace these market changes will be challenging, but will present new and different opportunities.

Rebecca Steele: Executive Vice President, Community Blight Solutions Inc; SecureView LLC NAWRB MAGAZINE |

LUXURY MARKET

IN A WORLD ONCE DOMINATED BY MEN, WOMEN ARE EXACTING CHANGE AND TAKING THE LEAD By Rayni Williams

Capitalizing on diverse, distinct backgrounds, women move into first place in the real estate world – as both agents and consumers of luxury real estate.

As an agent in Los Angeles’ high-end real estate market for nearly 10 years, I have experienced the cyclical and constantly-evolving luxury real estate market up close, and watched excitedly as real estate trends emerge and evolve before my eyes. A field once dominated by men, women now take the lead on both the broker and consumer side. On the broker side, women sell and manage the multifaceted process involved with closing a real estate transaction and as consumers, they flip, design and redesign homes, and lead the charge for owning a broad array of real estate in some of the hottest neighborhoods in town. In the decade since I’ve been an agent, men have galvanized L.A.’s real estate market with pricey quintessential California moderns. You know the ones—the white modern boxes with walls of glass and views from Downtown L.A. to the ocean. Men are taking these sexy bachelor pads, many with home theaters, auto gallery-style garages and even nightclubs, to a whole new level while paying the price tag

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of ‘whatever it takes’ to achieve the ultimate dream, the girl, the lifestyle or fill the void that was missing in high school. Much like yachts and exotic cars, these are ‘trophy’ properties that assert a certain status amongst the people who build and buy them. Often cited by leading economists, and infrequently realized by clients and colleagues in the agency world, are the statistics that underscore the emergence of women as leading contenders. This includes real estate agents, brokers of all facets of the deal, and consumers (whether they are buying, flipping, or leading the design process of a home) in today’s marketplace. 60 percent of the American workforce today are women. In stark contrast to where the numbers were even 10 years ago, women dominate the real estate world as agents across the United States today. Looking at the lower end of the spectrum, there are about 48 percent more female than male agents in South Dakota and Nebraska. Meanwhile, on the higher end of the spectrum, there are 64 percent more women

LUXURY MARKET women working as real estate agents than men in Mississippi and Oklahoma. The numbers are markedly higher in markets like Los Angeles and New York. Recently, however, women have begun closing in on the action of the dynamic L.A. market. Celebrity women such as Vera Wang, Sofia Vergara, Jennifer Lawrence, Ellen DeGeneres, and a slew of everyday businesswomen have been snapping up, and often flipping, the hottest properties in L.A.’s most elite neighborhoods. When Ellen DeGeneres purchased the Brody Estate on the illustrious Mapleton Drive in Holmby Hills for $40 million, only to turn around and sell it to Sean Parker for $55 million, people took notice. Women’s critical presence in the real estate world speaks to more than a passing trend, but a new normality and a leveled playing field. Realizing women’s earning potential and their ability to invest and trade in a market that was once predominantly male is happening here in Los Angeles, and is tantamount to an understanding of the real estate market as a whole today. In a comprehensive study conducted by Trulia, a majority of U.S. states had higher average closing prices for homes sold by female listing agents than their male counterparts. In West Virginia, for example, homes for sale by a female agent are 63 percent more expensive. In this state specifically, this means there is a $40,000 difference in the average listing price and just shy of $100K in closing price for a home sold by a female. In Louisiana, the number is 53 percent, and Connecticut closely follows at 52 percent. The median age of realtors has steadily increased in recent years from 51 years of age in 2007 to 57 in 2013. The majority of realtors, according to data collected by realtor.org, are women with a college education. Realtors frequently have had careers in other fields prior to real estate, the most common being in management, business, and financial professions, followed by sales and retail. Only six percent indicated that real estate is their first career. This data underscores my overall idea: That a leading lady with a diverse and distinct background, both personally and professionally, can seamlessly transition from careers in other fields to real estate.

have a heavy hand in all facets of real estate: design, architecture, fashion and all things related in the world of L.A. style. Today, the city’s landscape and aesthetic is significantly shaped by women’s influence and impact as tastemakers and leaders of industry. When I first got into the business, there was one female agent to every 10 male agents and a distinct ‘boys club’ attitude. I quickly found powerful women whose footsteps I could follow and modeled my career after them. A woman can negotiate and close deals just as a man can, while still looking and acting like a classy woman – a difficult feat when deals become intricate and stakes are high. It may often be difficult to maintain a soft feminine side, but the best can do it, and the reward and reputation are both a benefit from doing this with class and grace.

“Today, the city’s landscape and aesthetic is significantly shaped by women’s influence...” It’s a true testament of the state of the world today: Successful working women, not only in real estate, but in all industries, are a driving force behind the financial reboot of the markets and economy. Gone are the days of a ‘Mad Men’ male-dominated culture. Synergistic energy is more prevalent now more than ever as we work alongside our male counterparts, often exceeding them in numbers, to build on the energy necessary to take charge in the field of real estate.

Rayni Williams, A top grossing agent at Hilton & Hyland and co-founder of Williams & Williams, has been involved in more than $2 billion in transactions throughout her career.

The trend doesn’t stop at buying and selling luxury properties. Now more than ever, women NAWRB MAGAZINE |

National Small Business Week 2015

SBA AWARDS

National Small Business Week—an event that highlights the outstanding contributions small business owners and entrepreneurs make—took place on May 8, 2015 at the White House South Court Auditorium in Washington, D.C.

Since 1963, the President has issued a proclamation designating one week each year as National Small Business Week. In addition to the event showcasing outstanding small businesses and entrepreneurs, it recognizes organizations, individuals, and leaders from around the U.S. who won a competitive nomination and selection process to be highlighted as national winners in groups ranging from Exporter of the Year to Small Business Investment Company of the Year, according to an SBA press release. One of the awards given out was the SBA National Small Business Person(s) of the Year award. It was presented by Maria Contreras-Sweet—the 24th and current Administrator of the Small Business Administration (SBA). The award for the SBA National Small Business Person(s) of the Year went to a brother and sister team from Missouri, Alan Doan and Sarah Galbraith. Their business is called Missouri Star Quilt Company and it was chosen from a pool of six finalists. Maria Contreras-Sweet expressed her admiration for the winners: “It is my extreme pleasure to announce that

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Alan Doan and his sister Sarah Galbraith are this year’s Small Business Person(s) of the Year. It was just seven short years ago that Alan and Sarah bought a quilting machine and a small building to house it. Their business, Missouri Star Quilt Company, now owns 15 buildings, encompassing 116,365 square feet. They are considered the largest employer in Caldwell County, with 148 employees,” said Contreras-Sweet.

Jenny Doan, YouTube star with her children Sarah Galbraith and Alan Doan who created Missouri Star Quilt Company

She explained how the company was created. “In 2013, the owners received an SBA 504 loan to construct a 45,000 square-foot facility to be used primarily for warehousing and shipping, as well as for customer service, sales and a photo/catalog studio. This unique business is a combination of e-commerce and a bustling brick and mortar operation that has brought new life to Hamil-

SBA AWARDS ton. Quilting tutorials posted on YouTube and hosted by Alan and Sarah’s mother Jennie became a big hit. The company now ships hundreds of packages every single day to customers all over the globe. Due to their popularity on YouTube, the brick and mortar shop has become a quilting destination.” Alan Doan spoke to NAWRB about his struggles with starting his own business with his sister, Sarah and how he persevered. NAWRB: What was the hardest part about starting your own business with your sister, Sarah? Alan Doan: We didn’t make enough money to get paid the first two years...we created a job that would pay us later. The hardest part was being able to give time to this while still paying my bills. I did consulting on the side and had other jobs. You do whatever you have to do. The whole family volunteered their time and worked for free for about two years. NAWRB: That is very admirable and seems like an immense feat to endure. What made you choose to take out

an SBA loan as opposed to a loan from elsewhere? Alan Doan: We went from a 5,000 square-foot warehouse to a 45,000 square-foot warehouse. None of our banks could wrap their heads around the growth of 200 percent a year so we needed the SBA to come out and take a look at what we were doing. The SBA also discounts the down payment so we got to keep cash in our business which is helpful. NAWRB: Was the SBA loan fairly simple to acquire? Alan Doan: No, I wouldn’t say it was simple. The loan took us about eight months to get. It was something we had to work and prove we were qualified for. The SBA was supportive and helped us along the way. From starting your own quilting company to owning your own flower shop, you don’t need a specific profession to qualify for the National Small Business Person(s) of the Year award. Finalists ranged from technological businesses to broker services. Don’t be afraid to think outside of the box and pursue what you love.

WHAT WOMEN WANT SELF IMPROVEMENT

1Impressions st

Today’s world is primarily digital; between LinkedIn,

Skype, Facebook and more, it’s easy to forget what is being lost: the physical connection. In most situations, you’ll meet a new boss or client online before meeting them face-to-face and though you’ll recognize them, it’s important to remember you still need to make a good first impression. There are many aspects that can affect a first impression such as clothes, mannerisms, etiquette and most importantly, the first handshake. Though often overlooked, the first handshake can reveal crucial information that the digital world has kept hidden.

The Vise 2. The Vise: A favorite of men, the vice reveals the desire to dominate. With a grip that can stop the blood flow in a hand, it is normally accompanied by a sharp downward pump. This handshake is sometimes used by a person who fears others will dominate them.

Stereotypes highlight men as having a firm handshake while women are relegated to the weak, loose handshake. Here you will learn what handshake you have, what it means and what handshake you should adopt as your own, moving forward.

The Bone-Crusher

“The Definitive Book of Body Language” describes the six worst handshakes and what they mean about your inner self. 3. The Bone-Crusher: This handshake leaves a lasting impression of pain and a fear of future handshakes. A close cousin to the Vise, the Bone-Crusher is often given from an aggressive personality. It has no warning as it seizes its opponent’s hand into a disfiguring position. There have been incidents of blood being drawn due to jewelry squeezed into the soft flesh of the hand. To play it safe, avoid wearing rings.

The Wet Fish 1. The Wet Fish: This happens when you’re shaking a cold and clammy hand. It often leaves a “flaccid feel of the Wet Fish” (59). This handshake normally is associated with weak character. This is because the palm can be turned over easily. The receiver will see it as a lack of commitment.

The Fingertip Grab

A genetic condition called hyperhidrosis can cause chronic sweating; if you have this condition, it is best to carry tissues to dry your hand before a handshake. 4. The Fingertip Grab: This handshake is common

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SELF IMPROVEMENT WHAT WOMEN WANT between male-female greetings. A fingertip grab is when the user grabs the other person’s fingers. It may seem that the initiator has a positive attitude towards the receiver but in fact the user wants to keep a comfortable distance from the receiver; this is often done to protect the user’s personal space.

The Stiff-Arm Thrust 5. The Stiff-Arm Thrust: This is another handshake often used by aggressive types. Its purpose is to keep the receiver at a distance and ensure personal space. This handshake is also common with people raised in rural areas who tend to have larger personal space needs.

sciously. You can have the upper hand by paying attention and making a conscious decision on what you’d like to convey about yourself. For a dominant handshake, you will want your hand to be on top with your palm down; your hand doesn’t need to be completely horizontal for a dominant handshake to be affective. As long as the angle keeps your hand slightly on top, it communicates that you are taking control. “The Definitive Book of Body Language” conducted a study of 350 successful senior management executives which revealed that 88 percent of males and 31 percent of females used the dominant handshake position (43). With women, power issues are generally less prominent which is most likely why only one of three women attempted the upper-hand position during their handshake. This study also found that in social contexts, women will often give a soft handshake to imply submissiveness. The submissive handshake is the opposite of the upper-hand; your palm will be facing up instead of down. This automatically gives the receiver the upper-hand position. This handshake is useful in situations such as an apology. Work and health are another element that can affect a person’s handshake. For instance, people who are in a profession that uses their hands, such as artists, musicians, and surgeons, will use a weak handshake to protect their hands. There are also health conditions which can make people shy away from a handshake because of pain, such as arthritis.

The Socket-Wrencher

With all of these options, what if you just want to be on the same playing field as the person you’re introduced to? If you want to be viewed as an equal, the result is a handshake where both palms remain in a vertical position. The hand hold is firm but not tight. This creates the feeling of equality and mutual respect.

6. The Socket-Wrencher: A handshake that can often lead to the relationship starting on the wrong foot, the socket-wrencher forcefully grips the receiver’s outstretched palm, and then simultaneously applies a sharp reverse thrust. This is an attempt to bring the receiver over the line and into the user’s territory. This handshake As a general rule, for a great first impression, extend your is often used by power players and normally leaves the arm early as you approach from a distance. This gives the receiver off balance with the feeling of a torn ligament. receiver time to know your intent and forces them to face you straight on. It also lets you start the handshake It’s likely that you’ve experienced one of the following on an equal basis. You never get a second chance to make world’s worst handshakes but how do you shake hands a first impression, start if off right! correctly? Your handshake’s first impression will tell the *References have been made from “The Definitive Book of Body receiver one of three things: dominance, submission or Language” by Allan and Barbara Pease. equality. These attitudes are sent and received subconNAWRB MAGAZINE |

WHAT WOMEN WANT

Have you read or watched something lately that impacted you? Share your thoughts with NAWRB Magazine’s editorial staff and readers. Send reviews to media@nawrb.com

FILMS

BOOKS Lean In: Women, Work, and the Will to Lead By Sheryl Sandberg

Lean In is about women in the workforce. In 2010 Sandberg gave a TEDTalk on her theory that women moving into leadership roles in industry and government is at a stalemate. Based off of the TEDTalk, Lean In is infused with humor and words of wisdom regarding putting your best foot forward . This read gets to the core of why women are lacking in the area of leadership roles and offers up tips and solutions to the problem.

The Entrepreneur Roller Coaster:

Why Now Is the Time to #Join the Ride By Darren Hardy In The Entrepreneur Roller Coaster, Hardy prepares the aspiring entrepreneur for success, while warning him or her about obstacles that may arise. Hardy discusses that it’s what’s going on with the entrepreneur internally that keeps him or her from success. In addition to learning from Hardy, the reader will gain insight on entrepreneurship from other highly successful people referenced in his book.

Thrive

By Arianna Huffington In Huffington’s memoir, she discusses the need to redefine what success means in our society. Huffington takes the reader through her own struggles of being overworked, which led to an injury and then to a wakeup call, changing her perception of what success should look like. This captivating read touches on what we as humans need to do to truly live fulfilling lives, with your well-being serving as a focal point. Huffington draws on compelling studies to further her points and invites her readers to contemplate what success means to them. This book can especially benefit women who are constantly on the go.

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Tomorrowland

Starring George Clooney, Britt Robertson, and Hugh Laurie Mystery and excitement will bring viewers on a joyride in Tomorrowland. A former inventor, dubbed a boy-genius, crosses paths with a smart and enthusiastic teen who shares a curiosity of science. Located somewhere between time and space, the duo embarks on a journey to Tomorrowland which only exists within their memory. Their journey is filled with danger and intrigue as they uncover its secrets.

Aloha

Starring Emma Stone, Bradley Cooper, and Rachel McAdams

A respected military contractor named Brian Gilcrest is sent to Hawaii to supervise the launch of a weapons satellite. Hawaii is a familiar place for Gilcrest as it was where he excelled in his military career. But with familiarity comes encounters with people from his past, including an old flame. Gilcrest reconnects with this old flame but is also assigned an alluring Air Force pilot who just might be the woman of his dreams.

Inside Out

Starring Amy Poehler, Bill Hader, and Mindy Kaling Inside Out follows the life of young Riley as she must cope with a cross-country move with her family. With this new experience comes a host of emotions that control her, quite literally. Joy, Fear, Disgust, Sadness, and Anger are personified as people within Headquarters (Riley’s mind). Riley struggles to cope, causing chaos at Headquarters. Joy and Sadness become lost among the chaos and embark on an adventure to help Riley adjust to her new life.

WHAT WOMEN WANT

NAWRB MAGAZINE |

WHAT WOMEN WANT

Engineering Viruses To Target Resistant Breast Cancer

BY BETSY STEWART

An Approach that Activates a Kill Switch

It has long been said that imitation

is the sincerest form of flattery. At City of Hope, researchers are implementing this concept of imitation—of making one thing similar to another—in a leading-edge approach to treating difficult cancers. City of Hope’s new chief of surgery and an enthusiastic researcher, Yuman Fong, M.D., has been developing a therapy that essentially makes resistant breast cancer respond like thyroid cancer, which is cured in 90 percent of patients. Triple-negative breast cancer—named for its lack of three important receptors that can be targeted with common, effective therapies—remains a challenge for women, as well as for the oncologists who care for them. Fong is energized by this challenge and the promise of discovery. “If we can find something that can kill [these types of] cancer cells, it would be a big breakthrough for the field,” he says. Fong has been developing a new approach to treating triple-negative breast cancer by starting with what he knows and loves: viral therapy. He has long studied how viruses can kill cancer. Happily, his expertise in viruses and affinity to the challenge of treatment-resistant cancers is a good fit. “Many of the reasons these cancer cells are highly resistant to chemotherapy and radiation are reasons they should support the growth of viruses,” Fong explains. Cells become resistant to treatment when they turn off the normal “shut down and die” response to toxins such as chemotherapy and radiation. With this response turned off, cancer cells can support and spread a viral infection.

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To further enhance viral therapies, Fong is engineering viruses with genes that induce cell death. He recently published a study that showed that viruses can be engineered to cut off the blood supply to cancer cells, and to stimulate surrounding immune cells to recognize and kill cancer. These engineered viruses are currently in clinical trials for resistant head and neck cancers and for mesothelioma, a deadly type of cancer that grows in the lining of the lungs. Fong is now engineering viruses to produce a protein called hNIS, which carries iodine into thyroid cells. Using these engineered viruses, physicians can deliver the same treatment to breast cancer patients as they would to patients

Yuman Fong

“Many of the reasons these cancer cells are highly resistant to chemotherapy and radiation are reasons they should support the growth of viruses.”

fighting thyroid cancer: radioactive iodine. When the iodine is introduced into breast cancer cells by the virus engineered with hNIS, it kills cells in a radius of 3mm around the infected cell. Already proven effective in early studies, this viral treatment is nearly ready for human clinical trials. Fong hopes to start these studies at City of Hope by next year—and to find that, with this new therapy, resistant breast cancer will have the same successful cure rate as thyroid cancer.

WHAT WOMEN WANT

New Program Offers Peer Support for Women Program Pairs Survivors with Patients and Empowers them Both

Perhaps this experience is familiar to you: During a difficult time, you receive comfort from friends and family. Still, you sometimes feel isolated and alone. Then you meet someone who has “been there,” someone who understand your struggles, can celebrate your victories and can show you that it is possible to make it through the tough times. Women battling gynecologic cancers need this kind of support. Although partners, children and friends are important companions, a peer who has been through the same experience can offer a special kind of encouragement, because they truly know what it was like. To make this possible, City of Hope has introduced a program that offers peer-to-peer care and companionship for women. Called Woman to Woman, the program is a signature initiative of the Ovarian Cancer Research Fund (OCRF), which recently awarded seed funding to start the program at City of Hope. Only 13 other institutions in the country have been selected as sites for the program. By matching women battling cancer with professionally trained survivor volunteers who provide opportunities for connection, education and empowerment, Woman to Woman supports patients and their families through all phases of treatment and recovery. In addition to gaining a valuable relationship, women who participate in the program receive materials developed by OCRF that include comprehensive information about gynecologic

treatment and survivorship. The program provides financial assistance when it is needed. Woman to Woman is also committed to its volunteers. The program provides support through monthly meetings and offers a program coordinator to answer questions, address difficulties and help survivors process their experiences. Through this process, Woman to Woman helps survivors transform a life-altering experience into a gift that can be offered to others. Michele Ochoa, M.S.W., a clinical social worker in City of Hope’s Department of Supportive Care Medicine, leads Woman to Woman in partnership with Thanh Dellinger, M.D., a gynecologic oncologist in Michele Ochoa the Women’s Cancers Program. They have involved Volunteer Services, who will recruit and train survivors to serve as peer mentors, and Patient Resources to serve patients who are particularly vulnerable. Woman to Woman started at City of Hope on July 1. During this first year, staff will carefully evaluate the effectiveness of the program, so that any necessary changes can be made to ensure that women with gynecologic cancers receive the kind of compassionate care that makes City of Hope such a special place. CN Thanh Dellinger

Reprinted with permission from City of Hope

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WHAT WOMEN WANT

Sunrise Oatmeal Cookies Ingredients: 1 stick plus 6 Tbsp unsalted butter, softened ½ cup packed brown sugar ½ cup granulated sugar 2 eggs 1 tsp vanilla extract 1 ½ cup all-purpose flour

1 tsp baking soda 3 cups old-fashioned oats 1 Tbsp lemon zest 1 cup dried cranberries 1 cup chopped macadamia nuts ½ tsp salt

Directions: 1. Preheat oven to 350˚F. Beat butter and sugars on medium speed in large bowl until fluffy. Add eggs and vanilla until well-incorporated. 2. Combine flour, baking soda, and salt. On slow speed, beat the flour mixture into the dough. Fold in lemon zest, cranberries, and nuts.

Strawberry Basil Lemonade Ingredients: 2 cups granulated sugar 2 cups water 2 cups lemon juice 2 cups strawberries, mashed ½ cup basil, chopped 1 gallon of cold water

Directions: 1. Bring the sugar and water to a boil in a medium saucepan. Immediately reduce to low heat and simmer until the sugar is fully dissolved and becomes syrupy. 2. In a large pitcher, mix the sugar syrup with the remaining ingredients. Chill for one hour and serve over ice.

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3. Use a tablespoon to drop mounds of dough onto prepared ungreased cookie sheet. 4. Bake for 8-12 minutes until golden brown.

* Recipe Sources located in index

WHAT WOMEN WANT Running is an exercise many women want to incorporate into their workouts. Some already do but are doing it incorrectly and/or are not wearing the proper shoes. We have created a simple guide to get you started on the correct path. Proper Running Technique: Try not to overstride. When you lengthen your legs out too far in front of you while running, you can injure yourself. Instead, run in a way that feels Proper Running Shoes comfortable for you. Try to land in the middle of According to Running Warehouse, people should your foot as opposed to on your heel or toe. This purchase running shoes that are a size bigger helps to absorb the shock and is best for your than their normal shoe size. The reason for this calves and knees. Once you have landed in the is because running shoes generally run small. It’s middle of your foot, you should roll through to also important to have your feet measured once your toes. Make sure you are standing erect and every year because they can increase in size with looking straight forward. Make sure your shoulage, and with pregnancy. When trying on running ders are back—but that you’re still comfortable. shoes, it’s best to do so later in the day, because feet tend to swell toward the end of the day. Runners can use the website RunnersWorld.com to find the perfect shoe for their height, weight, foot shape, running level, and more.

SPEAK WRITE ATTEND

NETWORK

upcoming

EVENTS June 8-10

US Chamber of Commerce: America’s Small Business Summit 2015 (Washington, DC) Hosted by the U.S. Chamber of Commerce, this two-day event will inspire attendees to use their voice when it comes to small business concerns. Guests will learn the perspectives of small business owners who will provide strategies, tools, and best practices to compete successfully in today’s business environment.

June 14-17 ABA National Regulatory & Compliance Conference (Washington, DC) Guests will gain insights on leading practices from experts during this action packed three-day event. There will be discussions on compliance management systems, anti-money laundering (AML), mortgage servicing, and fair lending and data analytics.

June 17 Vendor Outreach Fair

June 24-25 IMN’s 12th Annual New York Non-Traded REIT & Retail Alternative Investment Symposium (New York, NY) This jam-packed two-day event will feature regulation D offerings/ private placements, regulation A+ offerings, non-traded BDCs, oil & gas investments, and ’40 act interval funds. Topics of discussion will include: analyzing traded vs. non-traded products, the 2015-2016 US & regional Macroeconomic Outlook, 40 act interval & closed end funds, and more.

June 24-25 MBA’s Strategic Markets and Diversity Summit 2015 (Washington, DC) If you want to understand the changing nature of tomorrow’s borrower, this event is for you. This two-day event will include: building customer relationships, networking opportunities, fair lending, and roundtable events such as diversity and inclusion as components of compliance management.

July 8

“FREE” GSA Acquisition Seminar (Huntsville, AL)

Hosted by the Federal Reserve Board, this event will allow you to advertise your products to procurement and technical representatives from Reserve Banks, the Board, and other federal government agencies. Several OMWI personnel will be on hand.

Attendees will learn about GSA acquisition programs and processes and how to successfully manage and award delivery/ task orders through the use of GSE eTools and solutions. Many courses will be taught by warranted Contract Officers who share their knowledge in awarding government contracts and delivery/task orders on behalf of federal agencies through the use of GSA’s Solutions.

June 20 The Business of Escrow

July 27-29 AI 2015 Annual Meeting

(Washington, DC)

(Upland, CA)

(Dallas, TX)

Hosted by the California Escrow Association (CEA), this event will teach you the basics of handling Commercial transactions from start to finish. It will cover topics such as “The Role of Escrow,” Opening and Taking an Escrow,” and “Processing the Escrow.”

This three-day event offers networking opportunities and provides more than 50 education sessions such as spatial analytics and GIS applications for real estate appraisers. Guests will view exhibits of the latest cutting-edge valuation products and services.

June 23-25

July 28 BMAC West 2015

2015 WBENC National Conference & Business Fair (Austin, TX) This three-day event will allow for optimal networking opportunities. It will feature various workshops focused on attaining the community’s vast industry expertise, honing skills, and building capacity. Attendees will be at the forefront of engaging panel discussions, presentations, and lectures from today’s thought leaders. The business fair will have over 300 government, corporate and WBE exhibitors showcasing their products, brands and services.

(Los Angeles, CA) This event will teach attendees the importance of mixed-use communities, trends in design and construction and how to thrive in the next recession. Networking opportunities will be available in a fast-paced atmosphere.

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INDEX ADVERTISERS C Chrimata, Inc.........................................2, 40 City of Hope............................................ 64 D Desirée Patno Enterprises, Inc.................... 2 F Field Property Management, LLC........... 13 L Landy Insurance Agency.......................... 20 M Madison Services Group, Inc. (MSGI).... 20 MEGIS Development................................ 2 N NAWRB............. 2, 3, 6, 7, 11, 30, 31, 47, 49 New American Funding........................... 30 NMP Magazine....................................... 62 P Prospect Mortgage................................... 21

COMPANIES # 3M.............................................................. 9 A Allied Orion Group.................................. 11 American Bar Association (ABA)............ 59 American Land Title Association.......25, 26 An Empowered Woman........................... 58 Aphora..................................................... 10 Artemis Holdings Group........................... 2 AT&T........................................................ 9 Avon........................................................... 9 B Beyond Shelter......................................... 11 Blackwood Team Realtors........................ 48 Blue Shield of California............................ 9 C Center for American Progress.................. 18 Center for Women’s Business Research................................. 22 CetraRuddy Architecture......................... 10 Charles Schwab.......................................... 9 Chinowth & Cohen Realtors................... 10 Chrimata, Inc............................................ 40 City of Hope............................. 7, 54, 55, 64 Coastal Front Properties........................... 48 Colliers International............................... 11 Community Blight Solutions, Inc.........2, 43 Consumer Financial Protection Bureau...........18, 24, 25, 26, 27 D Dannon...................................................... 9

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Department of Business Oversight..........................11, 30 Department of Treasury........................... 11 De La Hoz, Perez, & Barbeito, P.A.......... 11 Digital Asset Holdings............................. 10 DocMagic................................................. 26 Dreams Realty.......................................... 48 DTZ......................................................... 11 E Economic Empowerment of Women........................................22, 23 ELEMENTS........................................... 11 Ellie Mae.................................................. 10 Emerald Valley Real Estate...................... 48 Enterprising Women................................ 11 Evergreen Realty...................................... 48 F FabOverFifty.............................................. 2 Facebook.................................................. 50 Fannie Mae............................. 33, 35, 36, 43 Federal Deposit Insurance Corporation..................... 18,19 Federal Housing Administration.............. 11 Federal Housing Finance Agency....... 7, 18, 19, 33, 34, 35, 36, 37, 43 Freddie Mac............................ 36, 37, 43, 58 H Hilton & Hyland...................................... 45 Housing and Urban Development........... 58 HousingWire........................................... 30 I Information Management Network (IMN).................................... 59 Inland Empire SBDC.............................. 48 Institute for Economic Empowerment of Women...............22, 23 Interprise Design...................................... 10 J JPMorgan Chase...................................... 10 L Land Home Financial Services................ 58 Leading Entrepreneurs of Afghanistan Development.................... 23 LinkedIn................................................... 50 M Madison Services Group, Inc................... 20 Merlin Enterprises/Summit Realty.......... 48 Missouri Star Quilt Company.................. 46 Mortgage Bankers Association............ 24, 26, 27, 59 Mortgage Industry Standards Maintenance Organization................... 24 Muse Residences...................................... 58 N National Association of Federal Credit..................................25, 27

NAWRB....... 2, 21, 25, 30, 31, 33, 34, 35, 36, 37, 38, 39, 43, 47, 58, 62 Native American Group LLC.................. 48 National Hispanic Business Women Association.............................. 30 National Business Incubation Association......................... 11 National Latina Business Women Association.............................. 30 Nestle......................................................... 9 New American Funding........................... 30 New Hampshire (NH) Banking Dept...... 11 NCCAR................................................... 59 O Orange County Business Journal............. 30 P Prestige Realty Advisors........................... 48 Q Quality Solutions, Inc............................... 10 R RE/MAX Estate Properties..................... 48 REOMAC............................................... 43 Running Warehouse................................. 57 S Safeguard Properties................................. 58 San Terra Properties................................. 48 Sares Regis Northern California.........10, 11 Secure View LLC..................................2, 43 Skype........................................................ 50 Small and Disadvantaged Business Utilization.............................. 19 T Terry Neese Personnel Services................ 23 Tri-State Land Consulting Group........... 29 Tri-State Paralegal Service....................... 29 TruexCullins Architecture + Designs....... 10 Trulia........................................................ 45 U Unilever...................................................... 9 Unions.................................................25, 27 U.S. Century Bank.................................... 10 U.S. Small Business Administration (SBA).... 2, 11, 25, 46, 47, V Veterans Affairs........................................ 11 Veterans Preference, Inc............................ 58 VRM Mortgage Services.......................... 11 W WaterWalk Hotel & Apartments............. 10 Weichert, Realtors-MN Real Estate Options............................. 48 Williams & Williams............................... 45 Wolters Kluwer Financial Services........... 27 Women’s Business Enterprise National Council (WBENC)............... 59

INDEX Women in Housing and Finance............. 58 Women Network LLC............................. 58

PEOPLE

Gates, Cathleen Schreiner........................ 10 Gonzales, Karla......................... 2, 21, 48, 58 Greening, Michelle................................... 11 Gutierrez, Sylvia.............................. 2, 21, 58

O Ochoa, Michele........................................ 55 Orlowitz, Sheri........................................... 2 Ota, Meris................................................ 11

A Aedo, Anita.............................................. 10 Alanis, Renae............................................ 58 Arvielo, Patty............................................ 30 Asiimwe, Erin........................................... 23 Auer, Kay.................................................. 10 Austin, Carey............................................ 10

H Hader, Bill................................................ 52 Hardy, Darren........................................... 52 Hazeq, Freshta.......................................... 23 Heck, Rep................................................. 24 Hoeffer, Lizy............................................ 21 Huffington, Arianna................................. 52

B Baker, Gloria............................................ 58 Benjamin, Christina................................. 58 Blackwood, Cindi..................................... 48 Bosman, Mary.......................................... 13 Bosman, Theo........................................... 13 Brin, Geri................................................... 2 Brown, Yvette........................................... 58

I Isidro, Agne.............................................. 48

P Patno, Desirﾃｩe.......................7, 21, 25, 43, 58 Patterson, Michelle................................... 58 Pease, Allan.............................................. 51 Pease, Barbara........................................... 51 Pearce, Congressman Steve...................... 25 Perez, Cristina.......................................... 11 Pittenger Rep. Robert............................... 24 Poehler, Amy............................................ 52 Pollard, Alfred.......................................... 43

C Cano, Liz.................................................. 58 Carmona, Sarah........................................ 48 Castillo, Katherine.................................... 58 Chadwick, Kristie..................................... 11 Clark, Sheila............................................. 39 Clement, Brigitte Respaut........................ 58 Clooney, George....................................... 52 Cole, Lorraine.......................................... 39 Confield, Joyce.......................................... 39 Contreras-Sweet, Maria........................... 46 Cooper, Bradley........................................ 52 Corcoran,Barbara..................................... 41 D DeGeneres, Ellen..................................... 45 Delgato-Trikas, Irma................................ 58 Dellinger, Thanh....................................... 55 Dietz, Laura.............................................. 48 Doan, Alan..........................................46, 47 Doan, Jenny.........................................46, 47 Doubrox, Desiree...................................... 58 F Faiz........................................................... 13 Farley, Jan................................................. 48 Fletcher, Tiffany....................................... 11 Ford, Rose................................................ 10 Fong, Yuman............................................ 54 Franklin, Esther M..............................28, 29 Frase, Beverly............................................ 28 G Gacinya, Teddy......................................... 23 Galbraith, Sarah..................................46, 47 Gano, Jennifer.......................................... 58

J Jenkins, Susan......................................48, 58 K Kaling, Mindy.......................................... 52 Kankera, Marie-Josee............................... 23 Karimi, Farah............................................ 23 Karzai, President Hamid.......................... 23 Katengawa. Anne-Marie.......................... 23 Kilaru, Risha............................................. 21 Klein, Robert.......................................43, 58 L Lambert, Carol......................................... 11 Lawrence, Jennifer.................................... 45 Laurie, Hugh............................................ 52 Levine, Sharron 窶ケ.A............. 7, 32, 33, 34, 35, 36, 37, 38, 39 Lewis, Wanda........................................... 58 Liss, Roberta............................................. 11 Longo, Christina...................................... 21 Lopez, Yesenia.......................................... 58 Lounsbury, Traci....................................... 11 Lyles, Kim................................................ 58 M Madrigal, Lisa.......................................... 58 Masters, Blythe......................................... 10 McAdams, Rachel.................................... 52 McGlashen, Pamela.................................. 11 Meeker, Molly......................................... 21 Mukandutiye, Sara.................................... 23 N Nagelhout, Tara........................................ 48 Nazir, Donna............................................ 58 Neese, Dr. Terry...................................22, 23 Nelson, Brandy......................................... 58 Nobles-Sexsion, Ellen.............................. 48

R Ramchandani, Smitha.........................41, 42 Raylinsky, Heather.................................... 10 REOMAC..........................................43, 58 Robertson, Britt........................................ 52 Rugege, Anne........................................... 23 S Sandberg, Sheryl....................................... 52 Schultz, Christina..................................... 11 Schwartz, Vicki........................................ 48 Sherman, Congressman Brad................... 25 Skiljan, Michelle L................................... 21 Slossberg, Emmanuelle............................. 10 Stanisch., Michele.................................... 21 Steele, Rebecca......................................2, 43 Stith, Mashell C....................................... 13 Stewart, Betsy........................................... 54 Stone, Emma............................................ 52 Suarez, Angelica....................................... 48 Sullivan, Ann................................. 18, 19, 20 T Tierce, Sheila.......................................48, 58 W Wang, Vera............................................... 45 Waters, Congresswoman Maxine............. 18 Wafeq, Manizha....................................... 23 Watt, Melvin L......................................... 36 White, Jennifer Beck................................ 10 Will, Eric.............................................43, 58 Williams, Rayni...................................44, 45 Y Yuen, Janice.............................................. 10

INFOGRAPHIC SOURCES 窶｢ http://www.mercer.com/content/dam/mmc-web/Files/Gender-Diversity-When-women-thrive-businesses-thrive-Mercer.pdf

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National Mortgage Professional Magazine has become “The source for top originators—that connects the mortgage professional community under various media formats. While electronic media has become a vital part of our information platform, there is nothing like the feeling of holding a magazine in your hands. In the business world, knowledge and expertise rank high in the qualities of successful professionals. A subscription to our print edition allows you to share the informative articles in our publication with your colleagues and business partners - it is literally right there, at your fingertips. Our exceptional team of industry-seasoned monthly contributors, all with meaningful expertise in their related disciplines, provides the most up-todate news, insight and advice for today’s mortgage professional. Stay on top of mortgage industry news and trends. The NMP Daily Email Newsletter is your source for breaking news, insights and tips. Gets free access to full articles including the hottest industry headlines, featured articles and other mission critical mortgage industry stories delivered to your inbox each day. The NMP Mortgage News Ticker is a daily news feed that gives you a snapshot of the hottest mortgage news stories from around the web. Stay informed of the most recent headlines and blogs, all compiled into one convenient daily email.

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CONCLUSION “Women are the largest untapped reservoir of talent in the world.” –Hillary Clinton

“I’d rather make history than write it.”

–Susan B. Anthony