Centre for Knowledge Transfer - Annual Review 2006

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Centre for Knowledge Transfer London South Bank University Annual Review 2006


Centre for Knowledge Transfer at London South Bank University The Centre for Knowledge Transfer at LSBU has a long successful history of running KTP programmes. We are the third largest KTP partner in the UK, and by far the largest in the Greater London area. The Centre is currently managing 37 KTP programmes, with a project value of ÂŁ6.2 million over the next four years. The Centre covers a wide range of industry sectors and project types, as described in this Annual Review. The following pages give examples of new, established and completed KTP programmes in seven industry sectors. They highlight the Knowledge Transfer that is taking place between the University and a wide variety of companies, and the exciting benefits and financial impacts that the programmes bring to all parties involved. Companies have revolutionised the way they operate, improving efficiency, competitiveness, sales and profits. Associates have gained exceptional hands-on project management

experience, leading to enhanced career opportunities. LSBU Academics have developed their expertise with valuable experience of real life business problems and solutions to transfer to future students. We hope this Annual Review will stimulate interest in KTP programmes at LSBU.

NUMBER OF ACTIVE KTP PROJECTS 1996 TO 2006 The number of active KTP projects at LSBU has tripled over the last 10 years.

Knowledge Transfer Partnerships are governmentsupported programmes, designed to boost UK industry by providing businesses with the resources they need to grow.

PARTICIPATING INDUSTRIES FOOD MANUFACTURING AND TECHNOLOGY: 19% MANUFACTURING, ENGINEERING AND MATERIALS: 17% ELECTRONICS, IT AND SOFTWARE: 17% BUILDING SERVICES, ENGINEERING AND CONSTRUCTION: 11% ENERGY AND ENVIRONMENT: 11% CREATIVE INDUSTRIES, MEDIA AND DESIGN: 11% CONSULTANCY, RESEARCH AND PROFESSIONAL SERVICES: 6% CHARITIES, NGOS AND VOLUNTARY: 6%

Companies have revolutionised the way they operate, improving efficiency, competitiveness, sales and profits.

LSBU AREAS OF EXPERTISE Arts, Education and Media Building Services Engineering Business Information Technology Business Management Computing and IT Construction, Architecture and Property Energy and the Environment

AVERAGE COMPANY SIZE

Food Science and Nutrition Forensic Science

5-10 EMPLOYEES: 9% 11-20 EMPLOYEES: 24% 21-50 EMPLOYEES: 35% 51-100 EMPLOYEES: 15% 100+ EMPLOYEES: 18%

Health Services Manufacturing and Engineering Processes Mechanical Engineering and Mechatronics

PROJECT TYPES DEVELOPING NEW PRODUCTS: 30% DEVELOPING COMPANY PRACTICES OR EXPERTISE: 24% INTRODUCING NEW TECHNOLOGY: 22% IMPROVING EXISTING PRODUCTS OR SERVICES: 14% STREAMLINING MANUFACTURING PROCESSES: 11%

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Creative Industries, Media and Design G M J The results are breathtaking. GMJ creates deceptively simple designs that captivate the eye and make viewers wonder what’s real. With offices in London and Paris, GMJ is an international leader in design visualisation for architects and developers that make design ideas look like the real world. Architects have used GMJ’s threedimensional visualisations for some very high-profile developments. GMJ worked closely with Make Architects to create a series of views of their proposed Aquatic Centre design for the London 2012 Olympic Bid Team. They worked with Foster and Partners design team to create the signature images of their redevelopment and master-plan proposal that competed in the redesign competition for the new World Trade Centre building in New York City. GMJ is also working with architects to design illustrations of the King’s Cross

E U R O T A L K Redevelopment, the London Hospital and Wembley Stadium. With an international reputation for accurate and realistic design services, GMJ turned to London South Bank University’s KTP programme when they decided they wanted to create an ambitious new product.

London and Liverpool—will allow users to type in a London or Liverpool postcode, and instantly see a threedimensional model of the area, accurate right down to the graffiti on the walls. Robert Graves, Company Director and a Supervisor on the project, said the KTP programme has given GMJ additional knowledge to help build the new product that could transform the way new developments are planned and marketed. “KTP has opened up a whole new view of contacts, it is interesting to have that support and that link to the University. It is a great opportunity for us to do new things—and a good way to be able to afford it.”

The KTP Associate on the project, Hong Zhou, is pursuing a higher degree through the programme and said the project is giving him work experience in a new area of expertise.

If it’s fun, it doesn’t feel like learning. That is one of the mantras that Eurotalk lives by in its development of language-learning software for not just a few, but 112 of the world’s languages, from Afrikaans to Zulu.

“The benefit to me has been the work experience. It is a very interesting project and there is a lot of new technology and new knowledge. It is very useful to my career, and it has also given me the chance to increase my management skills and training.” Dr Ebad Banissi, the Academic Supervisor on the project, said GMJ has helped strengthen the University’s knowledge in visualisation techniques. “It is fascinating work,” he commented.

Eurotalk’s vision is to make their language-learning software accessible through mobile phones, DVDs and other hand-held devices, so that people without computer access worldwide can tap into their products. To help them achieve this vision, Eurotalk recently started a KTP programme with KTP Associate Oszkar Nagy. “The KTP project brings in additional help. We couldn’t employ someone from the University on a full-time basis, so it helps bring in external resources. I would do it again, and I would recommend it,”commented Richard Howeson, Managing Director of Eurotalk.

GMJ’s new product—city modelling software for

Although it is still early on in the project, Oszkar has written a scientific paper on the topic of Mobile Educational Content and presented it at The 2006 World Congress in Computer Science held in Las Vegas, Nevada.

“Our experience so far is that we’ve been pleasantly surprised at how unbureaucratic it is.”

M E D I A T E L "The KTP gets right to the core of the problem. Without the KTP, it is highly unlikely that we would have made it this far already." “The costs of the KTP are low compared to the project’s returns. Yet the key benefits of the project are not just financial, it can help companies get the resources to carry out a project in a disciplined manner. Anything involved with the government is bureaucratic, yet our experience so far is that we’ve been pleasantly surprised at how unbureaucratic it is.“

MediaTel, known for its cutting edge use of the Internet, aimed to dazzle the media trading world yet again through the development of an online media management system developed with the help of a KTP programme. This system allows for the quick and easy management of media and advertising campaigns over the Internet. This complex system proved to be well ahead of its time, with the product only coming into commercial use this year, three years after its development. KTP Associate Sean Foo’s advanced skills made him an invaluable member of the development team. MediaTel is currently looking into doing another KTP programme with London South Bank University. “We probably wouldn’t have been able to do the project without KTP. We would recommend KTP to any business out there,” said Nicola Mullett, Deputy Managing Director of MediaTel.

This new KTP programme will create new mobile languagelearning graphics for thousands of children and adults trying to learn a new language across the globe. "The programme has helped Eurotalk explore these new platforms without spending a lot of money," Richard commented.

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Food Manufacturing and Technology R A J

F O O D S

From KTP Associate to the youngest Brand Manager for Nestle in New Zealand, Matthew Jones is proof that a KTP programme can be the beginning of a great career. “For me, KTP was an opportunity to fast-track my career development. The KTP scheme really jump-starts your career. My current role is a big step up from Raj Foods, and it is exactly what I want to be doing,” Matthew commented. Matthew worked at Raj Foods on a KTP project aimed at increasing business efficiency, developing marketing strategies and creating more commercial visibility. Before the KTP programme, major business decisions at this familyowned Asian food business were often made informally. Yet this practice was no longer sufficient at Raj, which has supplied Halal and ethnic foods to the National Health Service and other social services sectors since 1983. “We saw a gap in our marketing; we had some ideas, but nothing concrete. The market continues to grow and we wanted to be able to keep up with demand. People are definitely more

Electronics, IT and Software F E R R A R I

C A T E R E R S

It is something she might not have done without her partnership with London South Bank University. Sophie Phanor, a KTP Associate working at Ferrari Caterers, is using a shop-floor approach to help guarantee the cleanliness and quality for a full line of Ferrari’s sandwich products.

familiar with Raj Foods than they were before the KTP programme,” commented Raj Radia, Managing Director of the company. Anna Zacharewicz, the Academic Supervisor on the project, said it is easy to see the impact of the KTP programme at Raj. “If Raj hadn’t done a KTP project, they would have been fire fighting every step of the way. It is very difficult because the sector they are in is very professional and very competitive. The KTP programme has put them a step ahead.”

“For me, KTP was an opportunity to fasttrack my career development.”

To show staff the benefits of handwashing, Sophie initiated a microbiological test of each staff member’s hands. Hands were swabbed and sampled, then staff members were able to view, in a Petri dish, the everyday micro-organisms living on their hands. Resources available to Sophie through LSBU were used to perform this experiment. “I think our staff have a better understanding of why we say you can do

something, and why we say you can’t do another,” Sophie commented. The hand-sampling exercise is just one example of how Sophie is trying to communicate the importance of cleanliness to Ferrari staff as she embarks on her two year KTP project that will help Ferrari achieve BRC (British Retail Consortium) accreditation and develop new products. By interacting and teaching staff the importance of high standards, Sophie is helping this small business grow. “We want to successfully achieve accreditation and implement a quality system, but not just on paper, to make sure it will work and be noticed by customers.”

M E T A F O U R

U K

K E N T O N

Providing software to two dynamic industries drastically affected by technology—the travel and courier industries—Metafour UK knows that customers want something quick, simple, and as easy to use as an iPod.

Communications have changed more in the last two years than they have in the last 20 combined, according to Michael Biggs, Managing Director of Kenton Research. The advent of broadband communications has wiped out entire product lines for Kenton and many other telecommunications companies. “It’s a huge revolution—it is really here with us, and it is only going to grow. We’ve had to start from a clean sheet of paper.”

“People expect to see very easy to use, very attractive, very slim things which are just fantastic. Five years ago, people got a black box. People’s expectations are increasing enormously quickly, and our software has to improve dramatically for every regeneration that we do,” observed Mark Rogers, Managing Director of Metafour.

Kenton Research provide telecommunications hardware and software to big-name customers like BT and the BBC, and are now working to stay

In 2005, Metafour set out on a mission to double its size. Yet as a small business, they didn’t have an overflow of resources to help them reach this ambitious goal. A KTP programme became the tool to help the company grow. “Our first attraction to KTP was the grant funding. It allowed us to do more than we would have otherwise been able to do,” Mark commented. Metafour recently hired KTP Associate David Ullmann who is now working to improve NetCourier, one of Metafour’s existing software systems used by international air couriers. David is working to make NetCourier more intuitive and simple for customers in this niche market. The company’s aim is to improve the software and expand it for use by the freight and logistics market. The product is virtually complete and will add yet another opportunity for profit at Metafour. “We would advise our competitors not to do a KTP programme!,” Mark quipped.

R E S E A R C H ahead in this area with the help of KTP Associate, Tony Sheppard. Tony and the team at Kenton are working to create the HD Communicator (HDC), a new telecommunications product that will allow communications via broadband for numerous industries including the road, railway and petrochemical industries. Michael said he hopes this will carry Kenton through this revolution. “The HDC will replace some of the dying products. If we start shipping next year, we expect it to account for 4-5% of turnover in its first year, and it will have a major impact.”

“We would advise our competitors not to do a KTP programme!”

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Manufacturing, Engineering and Materials B L U E S

C L O T H I N G

The days of walking through the corridors at Blues Clothing, holding a paper copy of the latest Spider-Man T-shirt design, are now a thing of the past at this children’s clothing manufacturer. Each new T-shirt design, along with company financial information, manufacturing status, royalty payments and more, are now available at each employee’s desktop through the integration of new software by KTP Associate, Mason Challinor. “What was happening was we were typing the information ourselves, and then retyping it at design, retyping it at manufacturing, and retyping at finance when doing an invoice,” Mason commented. This less-than-ideal business practice wasn’t good enough for Blues, who provide children’s clothing to some of the UK’s biggest retailers such as Tesco, Sainsbury’s and Next. To stay on top in this competitive international business, Blues needed something faster and smarter, according to Blues’ Finance Director, Steve Bennett. “Through the KTP programme, everything now goes on to one system, once, by the person who is best qualified to do that. Previously, everyone was in their own compartments using spreadsheets or various other basic old orderprocessing systems. It didn’t allow the information to travel.” Dr Sue Black, the Academic Supervisor on the project, said that Mason has excelled in this project. “A big part of Mason’s role has been managing relationships with people, managing the software and helping the company Project Managers. He has done extremely well.”

The new software has helped Blues prevent the doublehandling of information and has increased communication across Blues’ offices worldwide. “Information is now available to our office in the Far East, for instance. Everything is automatic, whereas before, everyone was wandering around, waiting to use the fax machine to send things,” Steve observed. Although Steve said he was reluctant to begin a KTP programme at first, he said it has been a very fruitful relationship. “I liked the KTP idea in principle, but we wondered how much it would mean we were in a dry academic situation, but the University has actually fired us up very well. The KTP is involved in improving us commercially. It has given us more readily available commercial information, which is making us smarter and sharper and more easily able to respond to the trends within the business.”

C A B L E D U C T

A N T O N

Not only has the KTP programme resulted in a new patent, improved turnover projections and reduced costs at Cableduct, it has also changed the way Managing Director Caroline Wrinch views her company. “It has helped me focus more on the future—this is not really a tangible benefit, but KTP has provided me with a lot of extra resources,” Caroline commented.

If your toothpaste comes out of its tube every morning, you can thank a rheometer. Anton Paar is a leading manufacturer and distributor of scientific equipment that measures the flow and viscosity of a wide range of everyday materials from toothpaste to ink and petroleum to beer. Anton Paar recently hired two consecutive KTP Associates: Dr Ying Yang Hou to research and test new products,

An engineer, Caroline bought the 57year-old business in 1997 with plans to make the company grow. Cableduct has steadily increased profits over the last 8 years, but Caroline turned to the KTP programme when she decided to create new products to help Cableduct reach its full potential. Caroline hired her first KTP Associate, Alasdair Convery, in 2005. In his first year on the job, Alasdair is now writing patent applications for a new and unique cablebox that Caroline said could more than double gross profits. “This is the first product that will allow us to compete with other manufacturers head on—it will have a huge impact.”

Alasdair, who is also pursuing a higher degree as part of the project, recently took a course in intellectual property at London South Bank University, which taught students about patent applications, just as Cableduct was applying for a patent for their new product. Alasdair remarked: "It's great having to manage the whole project as opposed to being assigned a small area to work on. It provides great diversity and a sense of satisfaction seeing your creation come together."

P A A R followed by Cynthia Egwuatu who is now marketing them. “We thought we had to do something with the new product once we had it,” said Paul Jiggens, Managing Director of Anton Paar.

Cynthia is finding new ways to sell Anton Paar’s scientific equipment through market research. “We want to find new places to use the instruments, but not in a factory chain kind of way. We’ve had excellent results in terms of profit. In terms of publicity, the company is known a lot more after my first six months compared to the six months before. It’s not just what I have done, but what everyone has done.”

“It’s great having to manage the whole project as opposed to being assigned a small area to work on.”

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Building Services and Construction L O C K E

C A R E Y

It all seems a bit too real for a computer screen. Watching black smoke billow through a future Dubai Metro train station, it becomes clear just how useful fire modelling software can be. Locke Carey has made its business predicting what may seem to be the unpredictable in trying to keep buildings and people safe from the destructive force of fire. A recent KTP programme created new fire modelling software which is now readily available to a larger market. The sophisticated software vividly displays the likely path of fire and smoke through buildings—before they are built—so designers and architects can work to create safer spaces. Glenn Horton, Technical Director and Industrial Supervisor of the KTP programme, said business has doubled since the start of the project. “It has allowed us to sell fire

&

A S S O C I A T E S

modelling software to a larger audience and it has increased our turnover significantly.” The new fire modelling software has led to two major contracts: the upcoming Dubai Metro, and a multimillion dollar shopping centre, the Mall of Arabia, also in Dubai. “This project is not just important in the financial sense. Technology, fire precautions and building regulations—all these kinds of issues are reducing the number of fire deaths,” Glenn commented.

The two Associates, Ben Whitaker and Dominic Way, have helped to make Locke Carey a leader in the use of fire modelling software and dramatically improved the value of the company. Ben remained with Locke Carey for nearly three years after his project was complete and earned his PhD in Fire Engineering during the programme. He recently left Locke Carey to take a senior position with a similar company. “It’s been good for me. I’m using CFD (Computational Fluid Dynamics) software which is commercially used all over the world,” Dominic commented. After two successful KTP programmes, Locke Carey are now considering their third.

“It has allowed us to sell fire modelling software to a larger audience.”

Consultancy, Research and Professional Services B S R I A

A C T U R I S

A recently approved KTP programme at BSRIA (Building Services Research & Information Association) aims to create new technical standards and a certification scheme for analysing the permeability of common construction products, like bricks and mortar. This will ultimately create more energy efficient and carbon-friendly buildings.

A paperless insurance industry is now a possibility after the impact of a KTP programme at Acturis, a major provider of IT solutions to big-name insurers.

BSRIA is a consultancy, test and research organisation that works with construction and building services companies to provide them with valuable information to help them become more energy efficient. Traditionally, a large part of BSRIA’s income has come from individual research projects, which have not always been sustainable or predictable. The KTP programme will develop permeability test standards for construction materials and construction methods, to help reduce the large amount of energy waste that comes from air leakage. Despite current regulations, air tightness in buildings is still a significant problem, with some gaps and cracks equivalent to 13 mm wide, according to BSRIA. Through the KTP programme, London South Bank University will provide BSRIA with the expertise associated with permeability testing and modelling, as well as non-intrusive testing, which BSRIA does not have.

David McDonald, CEO of Acturis, said that just a few years ago, the insurance industry was still acting in an inefficient, paper-guzzling way. “The whole thing was documents flying all over the place with very unstructured data.” Acturis knew this slow and out-ofdate business practice wouldn’t last long and pounced on the opportunities of the Internet and improved technology by beginning a KTP programme. Prior to the KTP programme, client data at Acturis was hosted by thirdparty servers. Acturis saw the obvious advantages of bringing this network infrastructure under internal ownership and control. This would give increased visibility of networking issues, more efficient response to change requests, fast fault mitigation and a reduction in external payments of around £50,000 per annum.

W A V E we had was to replug 622 network connections again Monday morning.” The changeover was a success, and it is now leading to the work of second KTP Associate, Colin Thurgood. He is helping build a monitoring system for the new in-house network that will help the company predict and anticipate network problems before they affect their clients. “We don’t want to wait for brokers to call the Helpdesk and tell us that they can’t connect or access their information – we should be able to detect and solve issues before the broker even knows there is a problem,” commented Shay Bhatia, IT Manager and Company Supervisor. The KTP programme is helping lead this innovative company through a period of rapid change, according to Professor Allen Long, the Academic Supervisor on the project. “We are seeing network solutions in the real world where there are financial, physical and time constraints; it is showing us theory in practice.”

“It has given us an extra product and taken us outside just the oil industry.”

T E C H N O L O G Y

After integrating GIS (Geographical Information Systems) software into the digital mapping services for the oil industry through their first KTP programme, Wave Technology were ready to take their project one step further. Wave hired their second KTP Associate, Elvis Vaz, to help build a web presence to begin selling the GIS products and services developed during the first project. After serving the oil industry with valuable paper-based and digital maps, Wave’s Managing Director, Wyn Roberts, said the company wanted to explore the use of their mapping services in other industries. “It has given us an extra product and taken us outside just the oil industry. It was too much of a niche market, and it has given us something we can sell to other companies.” Now Wave can easily sell their maps and digital information to numerous industries and develop new consultancy projects, helping their business grow.

To help them do this effectively, Acturis hired KTP Associate and Network Engineer Peter Makin, who helped successfully lead the changeover from a hosted to an inhouse system. “We completed the changeover without any issues. Over 4 kilometres of cable were re-wired and there were two and a half weeks of solid preparation time, all for a hairraising six-hour period of changeover from which there was no turning back. If it didn’t work, the only option

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Energy and Environment F U L C R U M

C O N S U L T I N G

A KTP programme at Fulcrum Consulting is bringing the first aquifer thermal energy storage system to the UK. “No one else in the UK has this now, and it is a direct result of the KTP,” commented Andrew Ford, Managing Director at Fulcrum. Although the use of ground-source heat technology to heat and cool commercial and residential buildings has existed in Holland and other European countries for over 20 years, it has yet to be adopted in the UK. Andrew said he is hoping that this efficient energy source will be more widely used by building designers and architects to help reduce the negative environmental impact of carbon consumption. “It is such a good opportunity to improve efficiency and reduce carbon dioxide,” Andrew said. In order to measure the feasibility of using ground source heat pumps, one of KTP Associate Fuqiao Wang’s first accomplishments at Fulcrum was to create a map of aquifers suitable for thermal energy systems in the UK. This valuable map gives Fulcrum an advantage over other energy companies by showing the exact areas within the UK where using underground aquifers is feasible. But the positive results of this KTP project aren’t just on paper. Fulcrum are currently working to install the new technology for the first time in the UK at the Westway Beacons, a new development in West London. “In 10 years, we hope to have a noticeable impact on the carbon footprint of this country,” Andrew commented.

The project at Fulcrum is also helping London South Bank University stay involved with cutting-edge groundcoupled energy developments. Professor Graeme Maidment, the Academic Supervisor on the project, said the University’s partnership with Fulcrum has resulted in the publication of four papers and two successful grant applications. One of these grants was awarded to Fulcrum to investigate the feasibility of ground-coupled energy at London’s Natural History Museum. “For a company trying to decide whether or not to do a KTP programme, it is a no-brainer,” Graeme said.

E C S C Renewable energy has gone from buzz word to building requirement over the past 10 years. ECSC (Energy Centre for Sustainable Communities) is currently working on a KTP programme that could help boost renewable energy consumption in the UK. ECSC is developing a new software design tool for architects so they can easily design low-carbon buildings. John Thorp, Managing Director of ECSC, said he was attracted to doing a

The KTP programme has allowed Fulcrum to explore this new technology with little financial risk, according to Andrew. “The KTP programme has been a responsibly managed programme and it has allowed us to move directly towards something. We’ve made a lot of progress in a very short time. ”The new technology is giving Fulcrum new opportunities for business and profit. “We want to be number one in the UK, and that’s what we are going to do,” Fuqiao commented. KTP programme because of the grant funding it provides. “After I heard about KTP, I decided it was a win-win situation because we get the ability to increase our stock of expertise and we get a discount on the people required to do

E A A it. It is one of the few government sponsored initiatives that actually works for both sides of the equation.” Many local councils across the UK are now implementing planning policy that requires developers to construct buildings with a target of 10% (or more) renewable energy use, which is forcing planners and developers to consider renewable energy. Aidan Dunsdon, the KTP Associate working on the project, said that getting developers to think about renewable energy in the design process, rather than later on in development, will help make renewable energy design convenient and accessible. “The current tools are not really influencing design because by the time the engineer becomes involved in the process it is too late in terms of the design.” Phil Jones, Academic Supervisor on the project, said planners and developers are hungry for the new software tools being developed at ECSC. “Planners and developers are wandering around looking for help in meeting the new planning requirements; they are actually very receptive to this sort of thing. Aidan is giving planners a lot of help and they are saying, ‘fantastic, thanks for doing that.’”

“No one else in the UK has this now, and it is a direct result of the KTP.”

( T E A M )

A KTP programme at EAA (Energy Auditing Agency) is not only helping reduce carbon usage, it is also helping businesses save a significant amount of money on their energy bills. KTP Associate Kumar Samiyappan analysed the energy usage and wrote case studies for 85 buildings in the first few months of his project. Kumar analysed the electricity, gas and water use at the Maritime Museum, built in 1830. The age of this building presented unique energy challenges, yet Kumar and the team at EAA helped implement advanced metering techniques that read and collect energy usage data every halfhour (or more frequently) and transfer and store the data so that it can be evaluated. “They had a financial saving of £17,800 in seven months,” Kumar commented. The analysis also helped create a 24% saving in gas usage, 9% saving in electricity and an amazing saving of 143 tons of carbon in the first seven months. The project will continue to create better tools for efficient energy management in a variety of building types.

ECSC also recently hired KTP Associate, Princess Ogumka, to help continue this work as well

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New KTP Projects

KTP Partners P A R T N E R S

A B S C O N S U LT I N G

BLUES CLOTHING

KENTON RESEARCH

SIMMONS BAKERS

Business: Providers of strategic consultancy services to owners, managers and occupiers of buildings and estates. Project: To develop a new technical service for building managers, which will analyse and benchmark Key Performance Indicators (KPI’s) in energy efficiency and the environmental impact of commercial buildings.

Business: Clothing manufacturer specialising in the design and production of children’s clothing. Project: To develop and implement a data mining system coupled with a customer relationship management system in order to support business forecasting and strategic planning across the company.

Business: Manufacturer of telecommunications equipment. Project: To design the first of a new range of telecoms products for ultrasecure communications applications.

Business: Producer and distributor of bread and baked products. Project: To develop new and healthy baked products, improve efficiency and implement systems for energy and water monitoring and waste reduction.

BSRIA ALARA WHOLEFOODS Business: The production and sale of specialist muesli. Project: To develop packaging and processes to reduce waste, energy use and environmental impact, and gain environmental accreditation.

Business: Strategic consultancy services within the building industry. Project: To develop new technical standards and a certification scheme for analysing the permeability of common construction products and air tightness in the construction of new buildings, to aid energy efficiency and reduce carbon emissions.

ASP PACKAGING Business: Producer of flexible packaging films, primarily for the food packaging industry. Project: To research and develop new packaging technology for the food industry and develop and implement integrated production planning systems.

FERRARI CATERERS Business: Producer and distributor of premium sandwiches and snacks. Project: To develop a new process for freezing and packaging to improve the shelf life of microwavable snacks. To optimise quality systems to allow volume increase and additional shifts.

RIPMAX Business: Manufacturer and distributor of radio controlled models. Project: To develop a sophisticated ecommerce system and softwarebased customer relationship management systems.

A U G U S T

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C O N T A C T S The Centre for Knowledge Transfer Head of Centre Nathan Burgess Deputy Manager Barbara Ellis Marketing Officer Jill Kovacs

QUEST MEDIA Business: Business communication and media company, publishing business magazines. Project: To develop a Key Performance Indicator (KPI) benchmarking service in call centre operations for current major clients, to support their strategic decisionmaking in the customer services field.

( 1

SUNRISE BAKERY Business: Wholesale manufacturer and distributor of baked goods. Project: To improve the company’s manufacturing process efficiency and technical management, minimising wastage and environmental impacts, and to obtain BRC accreditation.

Contributing Writer Stephanie Luxmoore

ZUTEC UK

Telephone: 020 7815 6922 Fax: 020 7815 6915 Email: ktpinfo@lsbu.ac.uk Website: www.ktplondon.co.uk

Business: The provision of building management software and services. Project: To develop a state-of-the-art suite of software-based modelling tools that will analyse and identify energy usage within commercial buildings.

Finance Officer Mariam Sher Administrator Sally Eserin

Production Wave, London Telephone: 020 7935 3741 2006 Centre for Knowledge Transfer, London South Bank University This report covers the year 1 August 2005 to 31 July 2006

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Centre for Knowledge Transfer London South Bank University 90 London Road, London SE1 6LN Telephone 020 7815 6922 Facsimile 020 7815 6915 Email ktpinfo@lsbu.ac.uk Website www.ktplondon.co.uk


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