4.28 - Transfers ..............................................................................................................................................................27 4.28.1 - Transfer Upon Death of a Health Coach ............................................................................................27 4.28.2 - Transfer Upon Incapacitation of a Health Coach.................................................................................27 4.29 - Telemarketing Laws .............................................................................................................................................27 4.30 - Use of the MTM Communication System and MTM Office Solutions Products ...................................................28 4.31 - Prohibiting Against Excessive Charges ...............................................................................................................28 4.32 - Confidentiality.......................................................................................................................................................28
SECTION 5 - RESPONSIBILITIES OF HEALTH COACHES..................................................................................28 5.1 - Current Contact Information with Change of Address or Telephone ......................................................................28 5.2 - Non-derision............................................................................................................................................................29 5.2.1 - Harassment Zero-Tolerance Policy ......................................................................................................29 5.3 - Providing Documentation to Applicants ..................................................................................................................29 5.4 - Reporting Policy Violations .....................................................................................................................................30 5.5 - Business Conduct ..................................................................................................................................................30 5.6 - MTM Employee Gifts...............................................................................................................................................30 5.7 - MTM Social Network Policy.....................................................................................................................................30 5.7.1 - General Guidelines ................................................................................................................................31 5.7.2 - Social Media Guidelines When Posting as an Individual .......................................................................32 5.7.3 - Social Media Guidelines When Posting on Behalf of MTM ...................................................................33
SECTION 6 - SALES REQUIREMENTS .................................................................................................................34 6.1 - Product Sales .........................................................................................................................................................34 6.2 - No Territory Restrictions.........................................................................................................................................34 6.3 - Sales Receipts........................................................................................................................................................34
SECTION 7 - BONUSES AND COMMISSIONS .....................................................................................................35 7.1 - Bonus and Commission Qualifications...................................................................................................................35 7.2 - Adjustment to Bonuses and Commissions.............................................................................................................35 7.2.1 - Adjustments for Returned Products or Cancelled Services..................................................................35 7.3 - Unclaimed Commissions and Credits ...................................................................................................................35 7.4 - Online Health Team Activity Reports ....................................................................................................................35
SECTION 8 - PRODUCT GUARANTEES, RETURNS, REFUNDS, CANCELLATIONS ……………….................36 8.1 - Cancellations and Returns ....................................................................................................................................36 8.1.1 - Montana Residents ..............................................................................................................................36 8.1.2 - Alaska Residents .................................................................................................................................36 8.1.3 - Kentucky Residents .............................................................................................................................37 8.1.4 - New Hampshire Residents...................................................................................................................37 8.1.5 - Wisconsin Residents............................................................................................................................37 8.2 - Return of Sales Aids by Health Coaches...............................................................................................................37 8.2.1 - Procedures for Sales Aid Returns........................................................................................................37 Page 3 of 49