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Business Journal PO Box 510 Salisbury, MD 21803-0510
The Regional Chamber Newsletter
Vol. 15 No. 2 Dedicated to the Principles of Free Enterprise
September 2011
1,000 members! The Salisbury Area Chamber of Commerce is kicking off a drive to add 250 members.
See Page 3 (Director’s Journal) & 22
INSIDE Ad Directory................................... 6 Barometer.................................... 11 Business After Hours......10, 13, 17 Business Directory.................36-37 Business Expo.........................5, 22 Calendar........................................ 3 Chamber Open House................ 22 Education...............................34-35 Freedom 5K & Ride..................... 23 Healthcare..............................18-22 Job Fair...................................7, 27 Investing...................................... 32 Insights.......................................... 6 Member Renewals........................ 4 Member Spotlight.......................... 8 New Members............................... 7 Personnel File............................. 38 Remembrance of 9-11...........28-29 Salisbury University..................... 35 Welcome Students................12, 35
Lakeside Assisted Living is one of the quality facilities in the greater Salisbury Area. Contributed photo
Greying population on the rise along with assistance facilities By Carol Kinsley
As the number of senior citizens in our area grows, so does the need for resources they can turn to when some assistance is needed. Assisted living facilities provide help with the activities of daily living such as cooking, shopping, laundry, medication management, or personal care, such as bathing and dressing. Sometimes people choose to relocate to such facilities before they need the help, just in case. “We see a wonderful variety of people moving to Lakeside,” said Roxanna C. Laguerre, marketing director for Lakeside Assisted Living in Salisbury.
“Those who choose Lakeside have done some thorough comparison shopping and recognize that you get a lot for the money here, which equates to value. Those who come to Lakeside include people who do not require healthcare services yet, but are careful planners, some who wait a little too long and may have an “experience” in their home that forces them to make a decision and those who were receiving in-home care, but decided they could save money and receive more extensive services at Lakeside, Laguerre noted. “Lakeside Assisted Living is not a national chain, and unlike other retirement communities, it is family owned
and operated with ties to the Salisbury community. That’s how Lakeside can reflect the personality of the region it serves. The owners can socialize with residents of Lakeside, exchange ideas with families, and interact with the staff that provides round-the-clock services.” Lakeside Assisted Living is located next to picturesque Schumaker Pond and sits on 30 acres in a beautifully landscaped setting, including a breathtaking walking path around the campus. Winner of “Best Retirement Community on the Eastern Shore” for 13 consecutive years, Lakeside Assisted Living offers monthly rental apartments to Continued on page 16
Advisor Focus SALISBURY, MD│FOR LEASE
SALISBURY, MD│FOR LEASE
• Specializing in the sale and leasing2120 of commercial and DR. WINDSOR 1415 WESLEY DR.
industrial property • Over 22 years in the regional commercial real estate industry and has been responsible for a substantial number of sales the Northwood Industrial Park over the past two decades • Holds the prestigious Certified Commercial Investment Member (CCIM) designation and has written several articles on developing and investing $12.00/Sq. Ft. of the University of Maryland College $930/Mo. • Graduate Park andNNN $3.50 psf • 4,807 Sq. Ft. of Medical/Office Space 1,250 Sq. Ft.Chamber Office Space is a member of• the Salisbury of Commerce, • 3 Offices with Windows • 2 Offices Salisbury Rotary Club, and the Salisbury Wicomico • 7 Exam Rooms w/Sink & Cabinets Development Commission. • Open Work Area & Kitchenette • 3 Nurses Stations & 4 Restrooms • Private Bath with Shower
Contact: Brent Miller, CCIM or Rick Tilghman, CCIM http://Lease.SVN.com/WesleyDrive Chris Peek, CCIM MLS # 427617
SEAFORD, DE│FOR SALE 102 PARK AVE.
410-543-2427 Contact: Brent Miller, CCIM or Rick Tilghman, CCIM Chris.Peek@svn.com http://Lease.SVN.com/2120WindsorDrive MLS # 438162
SALISBURY, MD | FOR SALE
SALISBURY, MD│FOR LEASE
1237 N. SALISBURY BLVD. 8999 OCEAN HWY.
SALISBURY, MD | FOR SALE WESTOVER, MD│FOR SALE 1216 JERSEY ROAD
OLSEN’S ANTIQUES BLDG.
• Manufacturing/Warehouse • Pre-Engineered Steel with Split Face Block Office; Clearspan w/20’ Ceilings • Paved Parking and Truck Area • Multiple Drive-Thru Doors Contact: JohnBradley McClellan, CCIM410-543-2491 Contact Gillis, CCIM Bradley.Gillis@svn.com http://sale.svn.com/102Park www.BradleyGillis.com MLS #551363
SALISBURY, MD | FOR LEASE SALISBURY, MD│FOR LEASE 31400 WINTERPLACE 200 ELMWOOD RD.-JUSTPKWY. LEASED
LEASED!
• Prime Retail Location on N. Salisbury Blvd $5.50/Sq. Ft. • 8,775 SF • Bank owned Units Available $3.50 psf • 2 Warehouse • Retail-showroom, private offices and • Drive-In Doors and Truck Dock warehouse space • Zoned • GreatTown parkingof Delmar Light Industrial
• Highly Visible on US Route 13 Northbound Contact Chris Peek CCIM 410-603-9112
Henry Hanna, CCIM, SIOR Chris.Peek@svn.com http://Sale.svn.com/OlsensWestover http://Sale.SVN.com/1216 _jersey_road MLS #427361
SALISBURY, MD | FOR SALE/LEASE
SALISBURY, MD│FOR LEASE
800 SNOW HILL ROAD
2020 SHIPLEY DR.
Sale $499,000 Lease $3,500/month • 5,050 +/SF Free-Standing Office Building $7.50/Sq. Ft. • Private parking lot $3.50 psf • 5,000 Sq.inFt. Office/Warehouse • Located county with city sewer (NO CITY TAXES) • Warehouse Features 2 Roll-Up Doors & Parts Room • Adjacent .46 acre parcel also available for sale
Contact Henry Hanna, CCIM, SIOR or Wesley Cox, CCIM 410-543-2421 Contact: John McClellan, CCIM Henry.Hanna@svn.com Wesley.Cox@svn.com http://lease.svn.com/8999OceanHighway http://Sale.SVN.com/1237nsalisburyretail
• 2 Private Offices and Conference Room Brent Miller, CCIM, CPM 410-749-7600 •Contact Last Unit in Complex Brent.Miller@svn.com Contact: John McClellan, CCIM http://Sale.SVN.com/800SnowHillRd http://lease.svn.com/2040Shipley http://Lease.SVN.com/800SnowHillRd MLS #437339
SALISBURY, | FOR SALE BERLIN, MD MD│FOR LEASE 823 BENNY ST 10231 OLD OCEAN CITY RD.
SALISBURY, MDMD│FOR | FOR LEASE FRUITLAND, LEASE 1406 S. SALISBURY BLVD. IN CROWN SPORTS CTR. FACILITY
• Located in the G&M Sales Complex
MLS #437628, 438370
NEW LISTING
$500,000 ($24/SF)
•
22,234 +/- sq. ft. Facility$12.00/Sq. Ft.
• 1,283 Sq.floor Ft. Professional Office Space • 2nd Office • 3 Offices, Reception Area, Large Open • Located across from PRMC Area & File Room • Kitchenette, Restroom and Lots of Storage • End Unit Located in Winter Place Bus. Park Contact: Brent Miller, CCIM or Rick Tilghman, CCIM Contact Brent Miller, CCIM, CPM 410-749-7600 http://Lease.SVN.com/WinterPlacePark MLS Brent.Miller@svn.com #439632
• 20,000 SF $18.50/Sq. Ft. • 20 ft. ceilings • 1,600 Sq. Ft. Medical Office Space in • Covered docks Class A Medical Facility • Block construction • On• Fenced Atlantic General in yard area Hospital’s Campus
• 3 Exam Rms., Break & Chart Rm., 2 Nurse Stations, Office, Waiting Areas Contact Wesley Cox,Reception CCIM or Henry&Hanna, CCIM, SIOR 410-543-2421 Contact: Brent Miller, CCIM or Rick Tilghman, CCIM Wesley.Cox@svn.com or Henry.Hanna@svn.com http://Lease.SVN.com/JamesBarrettMedical http://Sale.SVN.com/823BennySt MLS#441004
Sperry Van Ness–Miller Commercial Real Estate View all of our listings at www.SVNmiller.com (410) 543-2440 206410.543.2440 East Main Street • Salisbury, MD 21801 MD 21801 206 East Main Street • Salisbury, www.SVNmiller.com 302.846.9908 30613 Sussex Highway • Laurel, DE 19956 302.227.0768 34634 Bay Crossing Blvd. • Lewes, DE 19958 302.629.2440 604 Porter Street • Seaford, DE 19973
Built for Better Results.
SALISBURY, MD│FOR SALE
10009 OLD OCEAN CITY BLVD.
BENNETT AIRPORT
$749,000
• Flexible Multi-Purpose Building $699,000 • HugeSq. subdividable and recreation • 8,000 Ft. Retailmeeting Building on 2.73area Acres • Commercial kitchenExisting with freezer, stove hood • Room to Expand Building Size • Full service bar and dining area • Flexible floorplan • Full suite of executive offices & meeting areas
$445,000
$1,275,000
BERLIN, MD | FOR SALE
• Total new facade
$7.50/Sq. Ft.
• 1,800-8,000 SF • 13,000 Sq. Ft. $3.50 psf • Custom Fitout available 14x10 Ft. • 24 Ft. High Ceilings; Door • Rates starting at $12 PSF • Sprinklered • Very closeADA to Salisbury University • Separate bathrooms • Great Flex Space! Contact: Chris Peek, CCIM http://Sale.SVN.com/CrownSportscCenter13000 Contact John McClellan, CCIM or Karen Cherry http://Lease.SVN.com/1406southsalisbury MLS #436513
$2,800,000 $1,900,000
FAA Bldg. ••On SiteApproval, WastewaterHanger Treatment Plantw/6T Hangers Grass Runways 3150' and 2300' ••32wells/1.1 million gallons per day Includes Equipment & Mowers ••Over 75,000 all SF Shop warehouse • Also available for lease Contact Joey Gilkerson 410-543-2493 Henry Hanna, CCIM, SIOR Joey.Gilkerson@svn.com http://Sale.svn.com/BennettAirport www.BradleyGillis.com
MLS #427047
SALISBURY, MD | FOR LEASE
SALISBURY, MD│FOR SALE
734 SOUTH SALISBURY BLVD.
635 HOMER ST.
$1,500/month
$475,000
• Retail or Office use 10,000 Office/Warehouse Flex Building ••1,800 SF with great visibility FullofGeneral Commercial ••One the busiest intersections Zoning Fenced ••Open floorYard plan Area
• For Lease @ $ 5.50/Sq. Ft. • Convenient Location Just Off RT 13 Contact: Chris Peek, Contact Rick Tilghman CCIMCCIM http://Sale.svn.com/635_Homer Rick.Tilghman@svn.com MLS # 427375
HURLOCK, MD│FOR SALE 100 ENTERPRISE DR.
Welcome Chris Davis & Vaughn Melson to the SVN - Miller Team!
Chris Davis 410-543-2436 $995,000 • 22,500Chris.davis@svn.com Sq. Ft. on 5 Acres • Truck Dock & Drive in Access • Sprinklered; Paint Melson & Sanding Booths Vaughn
302-752-6334
Vaughn.melson@svn.com Contact: Chris Peek, CCIM http://Sale.SVN.com/100Enterprise MLS#429528
Sperry Van Ness is a registered trademark of Sperry Van Ness International Corporation. All Sperry Van Ness® Offices Independently Owned and Operated.
Business Journal • September 2011
PAGE 3
Salisbury Chamber can help navigate these difficult times By Brad Bellacicco
SACC Executive Director
Director’s Journal
As the old joke goes, “Change is inevitable except from vending machines.” Of course there is nothThe business commuing funny about the changes nity weathered Irene, we are seeing in our economy. One day the stock marnow we return our ket is up and the next it drops focus to the economy. hundreds of points. Billions of dollars of investments and retirement income rides this roller coaster, causing stress We are now faced with both a difand a lack of confidence. ficult economy and political conflict on Wicomico County changed its form a big scale. of government six years ago and this is These factors are causing many often attributed to a lack of confidence changes and could result in many more. by the voters in government followThe scary part is there are no guaraning a major change in tax rates. The tees about whether they will be good last Congressional election saw major changes or bad. change in the balance of power. We must prepare for whatever The moral to this story is hard ecomay come our way. As things change nomic times and unhappy electorate around us, our ability to react quickly is often results in the struggling middle the difference between surviving or dyclass voters demanding changes.
ing. This is when information is critical to making good decisions. In our 91 years as the main advocate, voice and resource for the Lower Shore business community, the Chamber has seen a lot of change and helped many industry and community leaders make major decisions. As we help our members with these hard times, we are proud to have seen companies adapt and survive. This is critical in this business environment. A concern of the Chamber leadership is that too many businesses that could take advantage of our experience and assistance in these hard times have
Calendar of Events
Salisbury Chamber Thursday, Sept. 1 - Business After Hours, Georgia House, 5-7 p.m. Thursday, Sept. 1 - Beautification Committee, Chamber Business Center, noon. Wednesday, Sept. 7 - Young Professionals Committee, Chamber Business Center, 7:30 a.m. Thursday, Sept. 8 - Local Legislative Committee, Wor-Wic Community College, 7:30 a.m. Thursday, Sept. 8 - Technology Committee, Chamber Business Center, 9 a.m. Friday, Sept. 9 - Executive Committee, Bob Evans, 8 a.m.
The 2011-2012 Chamber officers are in the back row, from left: Ernie Colburn, Dr. Memo Diriker, Sandy Fitzgerald-Angello, Dawn Tilghman, Bradley Gillis, Tony Nichols. Front row: D. Nicole Green, Stephen Franklin and Stephanie Willey.
2011-2012 Salisbury Area Chamber of Commerce Officers President President Elect Vice President Vice President Vice President Secretary/Treasurer Asst. Sec/Treasurer Legal Counsel Past President
Ernie Colburn Sandy Fitzgerald-Angello Bradley Gillis Dr. Memo Diriker Tony Nichols Stephen Franklin Stephanie Willey D. Nicole Green Dawn Tilghman
Comcast Spotlight Pohanka Automotive Group Sperry Van Ness - Miller Salisbury University’s BEACON BBSI Accurate Optical Comcast Spotlight D. Nicole Green, P.A. Burnett White Tire & Auto
Salisbury Area Chamber of Commerce 144 East Main Street, Salisbury, MD • Phone: 410-749-0144 • Fax: 410-860-9925 email: chamber@Salisburyarea.com • Website: www.Salisburyarea.com
not made the decision to join us. Therefore, we will be conducting a major membership drive in September to find and invite those businesses that could benefit from being a part of our association. Invitations will be out soon, followed by calls from our recruiting teams. Do you know a business that could use the Chamber in their corner? Let us know and we will invite them to be a part of our family of members. We can provide a lot of assistance to your operation; contact us, and let us tell you how. In times like these, everyone can use a little help.
Monday, Sept. 12 - Workforce Development, Chamber Business Center, noon. Monday, Sept. 12 - Delmarva Chicken Festival Meeting, Chamber Business Center, noon. Tuesday, Sept. 13 - Business After Hours, Chamber Open House, sponsored by SCORE (Service Corps of Retired Executives), 5-7 p.m. Wednesday, Sept. 14 - Membership & Ambassadors Joint Meeting, Chamber Business Center, 8 a.m. Wednesday, Sept. 14 - Past Presidents Meeting, Chamber Business Center, noon. Thursday, Sept. 15 - General Membership Luncheon, Holiday Inn & Conference Center, noon.
Saturday, Sept. 17 - Legislative Retreat with Dr. Diriker, Chamber Business Center, 8 - 10:30 a.m. Tuesday, Sept. 20 - Thursday, Aug. 22 - SACC Membership Drive, Chamber Business Center. Tuesday, Sept. 20 - Agri-Business Committee, Chamber Business Center, 7:30 a.m. Tuesday, Sept. 20 - Eldercare Provider Network, Genesis Healthcare, 8:30 a.m. Tuesday, Sept. 20 - Budget & Finance Committee, Chamber Business Center, noon. Wednesday, Sept. 21 - Business Affairs Committee, Chamber Business Center, 8 a.m. Thursday, Sept. 22 - Recycling Committee, Common Grounds, 8 a.m. Thursday, Sept. 22 - PR & Marketing, Chamber Business Center, noon. Thursday, Sept. 22 - Business After Hours, Shore Bank, 5-7 p.m. Monday, Sept. 26 - Executive Committee, Chamber Business Center, noon. Wednesday, Sept. 28 - Re-accreditation Meeting, Chamber Business Center, 11 a.m. Wednesday, Sept. 28 - Board of Directors, Chamber Business Center, noon. Thursday, Sept. 29 - Business After Hours, Matice Interactive, 5-7 p.m.
Business Journal • September 2011
PAGE 4
Membership Renewals
Salisbury Area Chamber of Commerce
Junior Achievement of the Eastern Shore, Inc. MetLife Home Loans Lewis N. Watson Funeral Home, P.A. Peninsula Printing, Inc. Big Brothers / Big Sisters BesTemps/Career Assoc./Resume Ser. Bendler Realty Corp. Carl King Tire Co. Creative Services, Inc. Delmarva Discovery Center Manpower Pohanka Salisbury Auto Body Pop Pop Oakley’s Kettle Corn Rommel Holdings Smith’s Professional Grounds Maintenance Sperry Van Ness - Miller Commercial Real Estate WeedPRO McCrone, Inc. Atlantic Technology Services, Inc. Bob Cook Delmarva Dental Services Edward Jones--Kelley Selph Fairfax Properties at Salisbury Go-Getters, Inc. Hampton Inn--Salisbury
Lower Shore Chambers of Commerce Chamber Berlin Crisfield Delmar Fruitland Ocean City Ocean Pines Pocomoke City Princess Anne Salisbury Snow Hill
Contact info 410-641-4775 410-968-2500 302-846-3336 tina028@comcast.net 410-213-0144 410-641-5306 410-957-1919 410-651-2961 410-749-0144 410-632-0809
Key contact Olive Mawyer Valerie Howard Diane Johnson Tina Banks Melanie Pursel Elizabeth Kain-Bolen Denis Wagner Dennis Williams Brad Bellacicco Lee Chisholm
Dues* $125 $100 $60 $75 $175 $145 $150 $50 $210 $75
Members 200 120 56 65 850 300 150 105 800 70
Fax 410-641-3118 410-968-0524
410-213-7521 410-641-6176 410-957-4784 410-651-5881 410-860-9925 410-632-3158
* Basic annual membership cost.
Local Book Publishing Inc. Lombardi’s Maryland Broadband Cooperative Maryland Capital Enterprises, Inc. Dr. Mahesh Moondra Salisbury Area Property Owners Association Salisbury Wicomico Arts Council Scooter Boy, LLC Sleep Inn Sound Advice Audio Specialities Tri-County Council for the Lower ES of MD Trinkets LLC Susan E. Vickers, DMD, P.A. World Gym Salisbury
Networking
tip
Follow up after events
After the event, send a thank you card to each person that you had direct contact with. Mention something from your discussion in the thank you card (it helps if you jot down notes on the back of each person’s business card that you collect). If there is a referral that you can supply to someone you’ve just met, in-
clude that in the follow up note. Showing up and following up are the two most important parts of networking. Showing up, in most cases, is the easy part. The follow up is, sadly, the most neglected part of networking. Since so many people fail to follow up, you can really stand out by just doing this simple act of reaching out to remind someone of who you are and what you do ... and that you are interested in exploring a business relationship.
Business Journal • September 2011
PAGE 5
Sign up for ‘Get Connected’ Business Expo Looking for ways to directly connect with potential customers and network with the business community? Then sign up today for a booth at the “Get Connected” Business Expo to be held Thursday, Nov. 17, at the Wicomico Youth & Civic Center. Specific to the business community, the showcase will offer a unique opportunity for members to market their products and services and to seek out sources of supply for their own individual enterprises. The show sold out last time and this year’s expo promises to be bigger and better than ever. The Chamber will hold their monthly General Membership Luncheon that same day from noon to 1:15 p.m. Workshop and seminars will be offered throughout the day, and a Business After Hours will take place at the Expo from 5 to 7 p.m. The Chamber seeks sponsors for the Business Expo and the Business After Hours. There are multiple levels of sponsorship so don’t miss out on this great opportunity to promote your business. For more information or to sign up, contact Shannon at the Chamber at 410-749-0144 or chamber@salisburyarea.com.
Sign up today for the Salisbury Area Chamber of Commerce “Get Connected” Business Expo on Nov. 17, at the Wicomico Civic Center.
Business Journal • September 2011
PAGE 6
So, what’s next for the US and global economies? By E. Tylor Claggett
Insights
With respect to the weather, they say Mother Nature has an average and a variThe Federal governance; and that it is the variance that makes the news and ment has failed to come up with significant, causes people to talk. The same can be said for world long term remedies for stock market indices of late. fiscal problems... During the week of Aug. 8, the Dow Jones Industrial questions raised by the recent Chinese Average (DJIA) vacillated bullet train crash. more widely than in recent and distant The US domestic bad news stories memory, with daily swings of more include continuing high unemployment, than 500 points. In addition to the exthe troubled housing market and high treme volatility, at one point during gasoline prices which siphon consumer the week, the DJIA had lost 14 to 15 spending and serve to foster general percent of its value from late April. inflation if sustained for any length of Technically, a ten percent selloff from a previous peak is considered a “market time. Adding to the confusion, all of these stories are interrelated such as correction.” Needless to say, investors, unrest in the Middle East and higher at times like these, really do not care gasoline prices. what it is called; they just want it to On top of this collection of concerns, stop. we have all of the issues surrounding Lately, there has been very little the fiscal conditions of the US, state and good economic news and there has been local governments. plenty of bad news. To list just a few The majority of state and local govbad news stories, there has been the supply chain interruptions caused by the ernments have drastically cut back on multiple types of spending (infrastrucJapanese earthquake, the continued poture, social services and education) and litical unrest in the Arab world, the Eulaid-off employees. The Federal governropean sovereignty debt crisis and the ment has failed to come up with sig-
nificant, long term remedies for pressing fiscal problems such as projected exponentially increasing expenditures for such programs as Social Security, Medicare, defense and interest on the existing debt. If this were not enough bad news to rattle capital markets, the US Congress and President engaged in a game of chicken over the potentially disastrous federal debt ceiling. If there is one thing financial markets do not like, it is uncertainty. (See my article in the May 2011 issue of this journal.) Despite the obvious and absolute necessity for raising the debt limit, with the ridiculous standoff, our government was successful in introducing another type of, heretofore, unthinkable type of risk; the possibility that the US government would default on its obligations. Yes, default was averted at the last minute and the world economy did not fall off the pending cliff. Nevertheless, we are now in an era when people and institutions question previously held givens about US government debt; therefore, we are on a slippery slope instead of a cliff. The result of last month’s “deal” was no solution to the long-term fiscal problems mentioned above, no plan to address the many existing woes of the US economy, and
SEPTEMBER 2011 INDEX PG 4 5x5.25 Deep
damage to the reputation of US Treasury securities. As Warren Buffet said in his opinion article in the New York Times on Aug. 15, “Americans are rapidly losing faith in the ability of Congress to deal with our country’s fiscal problems. Only action that is immediate, real and very substantial will prevent that doubt from morphing into hopelessness.” It seems that no one is either willing or able to touch a problem. So, where do markets go from here? The truth is, no one knows. However, after drinking so much bad news from a fire hose, investors seemed to need a “time out.” Who can blame them if they may be having a hard time digesting and analyzing news related to the world economy? But, sooner or later, when investors regain their inherent instinct to place bets on potential opportunities, market indices will stabilize. On Aug. 15, one week after the “roller coaster week,” the DJIA closed up 213.88 or two percent at 11,482.90. So, maybe the week of Aug. 8, will be just a minor footnote in history. About the author
Dr. E. Tylor Claggett is Professor of Finance at Salisbury University, Salisbury.
Business Journal Advertising Index The following Directory of Business Journal advertisers provides quick reference for your convenience. The number appearing before the name of the business refers to the page number where the ad appears in this edition of the Journal. Accessories 3 Trinkets . . . . . . . . . . 334-6006 Architecture 14 AWB Engineers . . . . 742-7299 31 Rinnier . . . . . . . .443-614-4297 Advertising 7 Comcast Spotlight . . 546-6610 39 Money Mailer . . .302-629-8686 Automobiles & Services 8 Burnett White . . . . . . 742-2222 39 Pohanka of Salisbury . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-4-POHANKA 34 Sherwood. . . . . . . . . 548-4600
Business Solutions 14 Hilyard’s Business Solutions . . . . . .800-247-2201 Employment 34 Express Employment . . . . . . . 860-8888 Financial 9 Delmarva Wealth Management . . . . . . 912-4286 22 30 40 31
Edward Jones . . . . . 742-3264 Repress Financial . . 920-0206 PNC . . . . . . . . 877-CALL PNC Shore Bank . . . . . . . . . . . . . . .
Gifts 32 Edible Arrangements 677-0350 Graphic Design 5 Matice . . . . . . . .877-628-4234 Health 22 Accurate Optical. . . . 749-1545 19 Angels Network . . . . 742-7472 18 Apple Discount Drugs . . . . . . . . . . . . . 543-8401
Health 30 Delmarva Home Solutions . . . . . . . . . . 749-0887 20 Delmarva Dental Services. . . . . . . . . . . 742-3000 19 Eastern Shore Pharmacy . . . . . . . . . 749-5253 20 Peninsula Home Care . . . . . . . . 543-7550 21 Peninsula Pharmacy . 546-3333 21 The Pole Power. 877-653-3482 Heating & Air Conditioning 32 Mid-Atlantic Heating . 546-5404 Insurance 15 Atlantic Smith, Cropper & Deeley . . 835-2000 16 Avery Hall. . . . . . . . . 742-5111 24 IBS . . . . . . . . . . . . . . 213-0887 11 ISG. . . . . . . . . . .800-336-5659 Mailing 24 Mail Movers . . . . . . . 749-1885
Paving 33 Chesapeake Paving . . . . . . . . . . . 742-2330 Real Estate 24 Remax Crossroads . . . . . . . . . . . . . .443-736-3373 2 Sperry Van Ness . . . 543-2440 Septic 9 Towers Concrete . . . 479-0914 Sitework & Paving 30 Terra Firma. . . . .302-846-3350 Storage 32 Cubes. . . . . . . . . . . . 742-2100 Utilities 32 Bay Area Disposal . . . . . . . . . . 860-6607 15 Choptank Electric. . . . . . . . 877-892-0001
Business Journal • September 2011
PAGE 7
FALL JOB FAIR - Find your next employee at the 6th Annual Fall Job Fair, hosted by the Salisbury Area Chamber of Commerce and the One-Stop Job Market. This year’s job fair will take place on Thursday, Oct. 13, at the Centre at Salisbury, from 3:30 to 7 p.m. Booths will be set-up throughout the main corridors. The event is open to any business seeking employees in the Lower Shore area. Booths are $100 for a 10 ft. space. Tens of thousands of people visit the mall each day so this is a terrific opportunity to meet with many excellent potential employees. Again this year, the Resume Doctor will be on hand to offer advice and suggestions to applicants and evaluate their resumes. For more information or to register your company, contact Shannon at the Salisbury Area Chamber of Commerce at 410-749-0144 or chamber@salisburyarea. com.
SALISBURY AREA
CHAMBER OF COMMERCE
Boscov’s Travelcenter
Rep: Dori Mowbray 2310 N. Salisbury Blvd. Salisbury, MD 21801 410-548-1771 410-741-3560 (fax) bostravsalisbury@boscovs.com www.boscovstravel.com Cruises! Vacations! Even day trips can be planned through this travel center. Handling all of your business or personal travel needs.
Hobby Lobby
Rep: Ralph Stief 2722 N. Salisbury Blvd. Salisbury, MD 21801 410-219-1133 405-745-1643 (fax) kari.andrews@hobbylobby.com www.hobbylobby.com Hobby Lobby offers more than 60,000 crafting & home decor products in its stores. Departments include floral, fabric, needlework, picture framing, baskets, home accents, arts & crafts, wearable art, jewelry and scrapbooking supplies.
Hopkins Automotive Group Salisbury Rep: Tom Hopkins 1922 N. Salisbury Blvd. Salisbury, MD 21801 410-546-3300
of
443-736-8113 (fax) hopkinsauto@verizon.net www.buyathopkins.com Pre-owned vehicle sales, service & body repairs. Referred by Sandy FitzgeraldAngello
Roly Poly
Rep: Scott Palmer 1306 S. Salisbury Blvd. Salisbury, MD 21801 410-742-7659 410-742-4331 (fax) sp121@comcast.net www.rolypoly.com Serving sandwich lovers since 1997, specializing in rolled sandwiches, soups and salads. Referred by Mark Lynch and Dawn Tilghman
Tri-County Electrical
Rep: Dan Bebee 32353 Cobbs Creek Rd. Laurel, DE 19956 443-359-1542 410-883-3968 (fax) dbebee@tri-countyelectrical.com www.tri-countyelectrical.com High quality commercial & residential electrical installations, custom solar designs & installation, alternative energy solutions. Referred by Sandy FitzgeraldAngello
Business Journal • September 2011
PAGE 8
Member Spotlight
Flawless Transitions
By Al Higgins
Constance Lewes, owner of Flawless Transitions, located at 9300 Colonial Mill Drive in Delmar, is a moving expert. In fact, she has Lewes moved herself at least a dozen times. About a year ago she decided to put all of her experience to work and opened her business. Through courses of study, Lewes became a Certified Relocation & Transition Specialist (CRTS) and an Accredited Staging Professional (ASP). It is these skills that enable her to provide a high degree of professional assistance to her clients. While Lewes does assist folks who are moving into or off the Eastern Shore eighty-five percent of her clients are seniors (55 of age or older) who are downsizing to smaller homes, apartments, assisted living facilities or nursing homes. Nationwide, in 2008 alone, 800,000 seniors moved to retirement destinations. “In many instances I am dealing with people who have been living in the same house for 25 years or more,” she said. “Often their children live away or simply are not available to help their parents with the transition to a new home and that is where I can assist them.” “The longer a family has been in a home the harder it is for them to move,” she added. “Years and years of accumulating treasures make it very difficult for them to make choices as to what they can keep and what must go. Along with that, older folks are often unable to physically handle the stresses of moving. “Items may be stored in attics, garages and basements, and they must be looked at individually to determine if they are going to be moved, donated or discarded. As an example,” she added, “While looking through a kitchen cabinet I may find 5 fry pans of a similar size. I ask them which one they want to keep and I may give in and pack 2 of them, but I’ve still eliminated 3 pans.”
End of Summer Tea
Bring your friends and enjoy the End of Summer Tea at Poplar Hill Mansion on Wednesday, Sept. 21, at 11:30 a.m. Menu includes savory soup, tea sandwiches, homemade scones with jam and clotted cream, sweets and tea. Relax and enjoy a fashion show by Nancy N. while choosing your new fall wardrobe. Accent your special style with jewelry designs by Donna Warren. Crocheted rugs, scarves, hot pads, books and more available from our gift shop. A portion of all sales goes to support Poplar Hill Mansion.
As a part of her service Lewes goes into the new residence and measures and photographs every room. She then returns to the home being moved and measures every piece of furniture that is to be moved. “I then pull up my computer program,” she explained, “and place every piece of furniture within the rooms of the new home. By doing so I can accurately determine what piece of furniture goes where and if the furniture desired to be kept by the owners will fit. There is a side benefit to this as well,” she explained. “I print out the furniture placing and give it to the mover. They then can move every piece of furniture to a pre-determined room within the house and when they leave everything is where it belongs.” Her services as an Accredited Staging Professional revolve around readying a home for sale. Her first priority is removing as much accumulated clutter as possible and to maximize the visual aspect of space within the home. “Too much furniture in a room makes the room look small, and too many clothes within a closet sends the same message,” she said. “On the other hand,” she noted, “an empty house is difficult to sell. Buyers want to look at furniture in a room to determine how their furniture will fit.” When selling an empty house she will often bring furniture in to make the house more sellable. She will often hang artwork to add color and definition to a room. “When we at Flawless Transitions complete a project the beds are made, the clocks are set and the coffee pot is ready to go,” offered Lewes. “We are involved throughout the entire relocation process. Our services are also available for estate dispersals and appraisals.” As an added service, Lewes is available as a speaker to discuss moving, downsizing and handling the transitions of life. For more information concerning Flawless Transitions, visit www.flawlesstransitions.com or call 443-5235940. Price is $20 per person, reservations are required as space is limited. Donations to the Joseph House food pantry will be gratefully accepted. Friends of Poplar Hill Mansion is a 501(c)(3) organization dedicated to the preservation of Poplar Hill Mansion, Salisbury’s oldest federal home, 17951805. Come for a free tour on the first and third Sunday of each month from 1 to 4 p.m., or schedule a tour at your convenience for a small fee per person. Call Aleta Davis at 410-749-5168 for Tea reservations, or for more information. Also visit www.poplarhillmansion.org for more fun events.
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Business Journal • September 2011
PAGE 9
Those over 65 will account for 18 percent of the population by 2030 By Carol Kinsley
The oldest of the 75 million baby boomers turns 65 this year, bringing to 13 percent the portion of the U.S. population that will be 65 or older. Wicomico County reported 13.4 percent of its population in 2009 was 65 or older. There will be 2.8 million people nationwide becoming eligible for Medicare in 2011. By 2030, 18 percent will be 65 or older. Many boomers are on the move, not just to smaller quarters but to different parts of the country. Often it’s to be closer to their grown children or to a warmer climate or more tax-friendly state. “People move here from all over,” noted Roxanna C. Laguerre, marketing director for Lakeside Assisted Living in Salisbury. “Children of aging parents often want them close by to where they now live, and for many, that’s the greater Salisbury area. However, the majority (of our elder residents) are local to our area, and choose not to leave the wonderful Eastern Shore once they retire. Who can blame them when there are so many good reasons to stay? Regardless of family situation, “the No. 1 reason for moving here is value,” Laguerre said. Generally, the Eastern Shore provides great pricing compared with many other areas. Older adults enjoy and look forward to all the choices retirement offers, and can take advantage of a more consumer-friendly cost of living.” Laguerre continued with other reasons for locating to the Eastern Shore: • The longer summer seasons and warmer temperatures are compelling reasons for flocking to the Shore from the colder regions. • Outdoors enthusiasts enjoy fishing, sailing, hunting, canoeing or kayaking on the Chesapeake Bay. Nature-lovers can literally sail through thousands of miles of waterways to explore. • Active adults also enjoy taking in a round of golf, shopping at outlet malls, while history buffs will want to explore preserved historic districts. • Plus, everyone’s mouth will water
for the region’s famous seafood, especially award-winning crab cakes. Salisbury is a very desirable location, just 30 minutes from Ocean City and about two hours’ drive from Baltimore, Washington, Philadelphia and Virginia Beach. It boasts a ”Top 100” hospital and is only a few miles from Salisbury University, University of Maryland Eastern Shore, and Wor-Wic Community College where seniors can keep their minds challenged with continuing education courses. What quality of life will those baby boomers have? First of all, having attained the age of 65, their life expectancy improves to an average of 83.6 years — 82.2 for men and 84.9 for women. Quality of life depends mainly on two factors: health and wealth. Overall, seniors with good diets, good exercise habits and a healthy attitude can expect pretty decent health. Society is also seeing continual advances in treating and managing age-related and chronic health conditions. And for those who are physically challenged, there are many options available for help, from in-home care to assisted living to long-term care facilities. As for wealth, many do not have the savings they had expected, because of the downfall in the U.S. economy of recent years. Many pension funds are just as unhealthy and Social Security itself isn’t looking too good for the long haul. A good many seniors will choose to continue working, not necessarily because they have to, but because they choose to remain an active and contributing member of society. Others will find fulfillment in volunteer capacities. Some will begin a second career. Before you count the “old folks” out, consider this list of “mature” stars who enjoyed a banner music concert tour season in 2010: • AC/DC lead singer Brian Johnson, 63, grossed $177 million worldwide • Roger Waters, 67, grossed $90 million worldwide from a mid-year start • Paul McCartney, 68, grossed $61.8 million.
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Business Journal • September 2011
Business After Hours Hilyard’s Business Solutions Hilyard’s Business Solutions hosted a Business After Hours networking event in their new offices and showroom located at 900 E. Main St. in Salisbury, on Wednesday, Aug. 3. Owners, Rob and Susan Hilyard welcomed chamber members and gave them some insight into this growing business and their plans for their Salisbury office. For more information on this growing company and active chamber member, visit www. hilyards.com.
Rob Hilyard of Hilyard’s Business Solutions, Pat and Mark Holloway of Long & Foster Real Estate and Betsey Harrington of Betsey Harrington Bookkeeping Services.
Travis Fisher of Inacom and Sherri Holder, Jodi Garvin and Susan Hilyard of Hilyard’s Business Solutions.
Robert McElroy of DiCarlo Precision Instrument and Darrell Fearin of Delmarva Printing and Design.
Anthony Darby (center) of Merchant Brokers along with Trish Darby and Jack Morita of Local Book Publishing.
Kelley Rybacki of Twilley, Rommel & Stephens, Jayme Weeg of Junior Achievement of the Eastern Shore and Joe Giordano of Consulting, Training, & Development Services.
Business Journal • September 2011
Barometer
Wicomico County Sales Tax Collections by category
PAGE 11
Salisbury-Ocean City-Wicomico Airport August ‘10 . . . . . . . . 13,173 September ‘10 . . . . . 11,328 October ‘10 . . . . . . . . 11,835 November ‘10 . . . . . . 11,013 December ‘10 . . . . . . 10,343 2010 Total . . . . . . . 129,341 January ‘11 . . . . . . . . . 9,608 February ‘11 . . . . . . . . 8,796 March ‘11 . . . . . . . . . 10,698 April ‘11 . . . . . . . . . . 10,550 May ‘11 . . . . . . . . . . . 12,820 June ‘11 . . . . . . . . . . 13,512 July ‘11 . . . . . . . . . . . 15,291
8.7 8.0 11.6 16.1 13.7 9.8 5.8 11.3 8.7 4.4 11.4 18.8 25.0
Airline Passengers Enplaned/Deplaned
July ‘11
June ‘11
July ‘10
Food & Beverage
$1,337,166
$1,232,820
$1,313,534
Apparel
$320,759
$283,591
$315,776
General Merch.
$1,805,012
$1,579,808
$1,848,354
Automotive & Oil
$465,321
$401,739
$457,608
Furniture & Appl.
$182,090
$151,331
$190,601
Building Supplies
$754,902
$695,249
$805,259
Feb
Mar
Apr
May
Jun
Jul
Utilities & Trans.
$378,149
$331,135
$504,594
National
9.5
9.2
8.7
8.7
9.3
9.3
Hardware & Equip.
$207,674
$206,631
$247,263
Maryland
7.3
7.0
6.6
6.8
7.4
7.4
Miscellaneous
$669,528
$576,467
$715,405
Wicomico
9.2
8.4
7.9
8.0
8.5
8.6
TOTAL
$6,120,601
$5,458,771
$6,398,394
Worcester
17.8
15.4
12.3
10.2
8.9
8.5
Somerset
11.4
10.1
9.4
9.5
10.7
10.2
The number in the right column is the percentage of change in passenger activity compared to the previous year.
National, State, County Unemployment Rates
Information courtesy of the Maryland Job Service at the One Stop Job Market. (Not seasonally adjusted.)
Business Journal • September 2011
Business After Hours
PAGE 13
Heritage Shores Club
The Heritage Shores Club in Bridgeville, Del., hosted a Business After Hours in their clubhouse facility on Wednesday, Aug. 10. Along with touring this amazing clubhouse, event venue and golf course, Salisbury chamber members were able to network with members of the Seaford & Georgetown Delaware chambers of commerce. For more information on the Heritage Shores Club, visit www.heritageshoresgolf.com.
Geri Beigler and Linda Price of Fulton Bank, representing the Georgetown Chamber of Commerce.
Kristen Marquez of Avery W. Hall Insurance and Randy O’Neal of Edward Jones Investments
Al DeMoss of Mr. Go Glass and John Short of Towers Concrete
Gerry Patt of the Harrison Group and Susan Patt of Cake Art
Carla Heath, Ed Heath, president of the Greater Seaford Chamber of Commerce and Paula Gunson, executive director of the Seaford Chamber
PAGE 14
Business Journal • September 2011
Players had a chance to relax and have fun during a variety of games on the Shorebirds field at Arthur W. Perdue Stadium.
USSSA World Series returns The United States Specialty Sports Association (USSSA) Eastern World Series returned to Wicomico County July 25-31. With over 160 teams entered, this year’s tournament marked the largest ever with twice as many teams competing as in previous years. As the A, B and Open Series kickedoff on Monday, July 25, Wicomico County and surrounding areas saw an influx of over 160 girls’ softball teams, their families, friends and coaches to the area. Their stay infused an estimated $5 million into the local economy through hotel stays, shopping, eating in restaurants and more. Wicomico County Tourism first brought the USSSA World Series to the County in 2007. Since then, it has grown to become the area’s largest sporting event, with an economic impact now surpassing that of the Poodle
Club of America’s National Specialty Show held each April at the Wicomico Youth & Civic Center. The C Series got underway Wednesday, July 27 and Tournament Ceremonies took place that same evening at Arthur W. Perdue Stadium. Tournament ceremonies saw a record number of attendees with just fewer than 4,500 through the turn style. Players had a chance to relax and have fun as a variety of games were set up on the Shorebirds field. To end the night with a bang, a fireworks show was introduced this year. After Tournament Ceremonies on Wednesday evening, the week progressed with double elimination and full days of competition. The USSSA Eastern World Series traditionally brings the best of the best to the Eastern Shore.
RIBBON CUTTING - Pocomoke welcomes new business owners Angie and Brian Jones with a ribbon cutting ceremony at their new gift shop, Heart ‘n’ Home. The event turned out a large number of well-wishers including City Councilman Robert Hawkins, Pocomoke City Chamber of Commerce President William Hickman and Treasurer Sage Allen among several business owners in the community. New merchandise is arriving daily, with a large variety of gifts, home décor items and unique offerings ranging from country and gospel to whimsical. The shop is located on Rt. 13/Ocean Highway just past the Day’s Inn, and is open six days a week. For more information, call Angie at 443-437-7421.
Business Journal • September 2011
PAGE 15
Sea Gull Square project holds economic promise By John Rankin
A new retail and dormitory project on the Salisbury University campus is expected to energize south Salisbury’s economy. The retail shops, named “Sea Gull Square,” are part of a $45 million mixed-use development that includes dormitories for 600 students. The project was completed in July. Located on Route 13 at the site of the former Allenwood Shopping Center, Sea Gull Square stands five stories tall and enjoys unobstructed visibility by thousands of motorists passing the site every day. The project was a privatepublic partnership between Salisbury University and Rinnier Development Company. “The project is a good example of the synergy that comes from privatepublic partnerships,” said Blair Rinnier, the developer’s vice president. “Completing this project would not have been possible without the involvement and cooperation of both parties.” The project is unique in several ways. 23,000 square feet of retail space sit beneath a 600-student dormitory which is the first residence hall built on campus in two decades. It is also the largest dormitory on the main campus. The development plan included easy access from Route 13 and dozens of parking spaces along the building’s perimeters. These features make Sea Gull Square very retail-friendly. Four businesses have already signed leases to occupy space in the shopping area including Red Brick Pizza, Designer’s Edge, Pemberton Apothecary and Roly Poly Sandwich Shops. Rinnier says his firm is negotiating with four additional retailers, leaving just a few more pads available for lease. “Roly Poly has been doing very well,” reported Rinnier. “I’ve seen lines of students waiting to order from Roly Poly’s unique menu.” A compelling attraction to the site is the 600 students living above the new shops below. But the customer traffic created by this new shopping venue will
benefit more than just the tenants at Sea Gull Square. “The variety of shops will create ‘retail gravity’ in the area,” noted Rinnier. “That energy is likely to spill over to other businesses along the Route 13 corridor. Shoppers often travel to a destination for a specific purpose but then make unplanned impulse stops at other places.” Other members of Wicomico County’s economic development community agree that Sea Gull Square could be a boon for south Salisbury’s economy. “The project will be another engine for growth in the area,” said Dave Ryan, executive director of SalisburyWicomico Economic Development, Inc. “South Salisbury could see the same clustering effect we’ve seen on Route 13 north of the city. The diversity of retailers coming to Sea Gull Square is a real plus, and the jobs this project brings are certainly welcome. It also shows the great impact of the university on south Salisbury and on Salisbury in general,” added Ryan. Brad Bellacicco, executive director of the Salisbury Area Chamber of Commerce, also agrees. “Sea Gull Square is a good anchor for the south end of Salisbury University and could draw more customers to the area,” stated Bellacicco. “The increase in customer traffic could spark a resurgence of the zone between SU and Fruitland. There are some good businesses in that area that would benefit greatly from more consumer interest.” Jobs, more shopping choices, new restaurants and meeting places – they’re all signs of a vibrant and growing economy in any town. The completion of this new retail hub is an encouraging development with great economic promise for our local economy. “Sea Gull Square is something that everyone in Salisbury can be proud of,” concluded Rinnier. “It’s not just a place to get something to eat. There’s a big social factor at play here and the dynamic energy will be felt throughout south Salisbury.”
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Sea Gull Square, a new retail and dormitory project on the Salisbury University campus, is expected to energize south Salisbury’s economy.
PAGE 16
Business Journal • September 2011
Greying population on Delmarva Continued from page one
those who may need help with activities related to daily living. “A unique feature of Lakeside is our Respite Program,” Laguerre said. “Respite care is a short-term stay, typically 30 days, providing assistance with daily living. It allows time to recuperate from an illness or surgery when you may not be able to care for yourself. Lakeside offers the most affordable Respite Care program in the local area at $135 a day, with the same amenities and supportive services offered to all residents. This includes a private furnished apartment, telephone, cable TV, three restaurant style meals a day, chauffeured and bus transportation, housekeeping and laundry services. The on-site beauty salonbarber shop will pamper you back to looking good and feeling better. Spend your free time socializing in the café, playing games in library, and enjoying entertainment both on and off campus.” Also, independence is important at Lakeside Assisted Living, Laguerre said. “Our philosophy for ‘living with assistance’ fosters a balance of privacy, security, independence and the ease of having access to personalized services, if needed. “We believe that residents should have privacy without loneliness, assistance without developing dependence, and security without removing a gracious and home-like setting. Studies have shown that people who live among others who are active thrive with less stress and have more fulfilling, happier lives.”
Mari Bohall, director of business development at Gull Creek Senior Living Community in Berlin, stressed the importance of independence also. Gull Creek has been serving area residents for 25 years. Located near Assateaque Island and the Ocean City Boardwalk, Gull Creek offers a choice of a private room, studio, one-bedroom or two-bedroom apartment depending on one’s needs. “We are a wellness community,” Bohall said. “We have 48 assisted living beds and 89 apartments. Half of our residents are independent, the others require assisted living. “Independence is a stepping stone for those who still need help — perhaps the house was too big, it was too much to care for or there were security issues. “Our whole campus is designed to help maintain independence, no matter where one is in the aging process. “We think staying home is ideal, when truly it can have very negative effects on our loved ones,” Bohall explained. For example, if you are living by yourself, you may no longer be able to drive. You become dependent on someone else to get you places, to do for you. Along with that comes the struggle of not wanting people to do that, so
you eliminate socializing, even necessities, and that leads to depression. Now you’re in the house most of the time, going from kitchen to living room to bathroom and not getting much exercise. You become de-conditioned and that leads to falls, which leads to hospital, rehabilitation, then assisted living. “We try to replace the losses they are experiencing (driving, cooking, and so forth) with gains. If they no longer drive, we have a concierge service by appointment to take them to all their appointments, church, Walmart, for all the necessities of life. “We have an extensive activity program which keeps people socialized and interested in learning things,” Bohall continued. “In my opinion, in our society, we try hard to try to hold onto things as they were, but we don’t realize that change is a good thing. We are constantly changing, that’s how we grow. So it’s very important to educate people that their final chapter can still be filled with new adventures, new learning experiences.” “We need the socialization, to be around people, sharing all the stuff of a lifetime. I have seen it work repeatedly. “It’s funny, some people have the mindset that my grandparents had: if I have to go (to assisted living), pack a shovel, I’m done. But it really is a wonderful, positive experience.” Sometimes assisted living is not enough. Abby Portell is considered the “Dear Abby” problem-solver at the 305-bed Salisbury Rehabilitation & Nursing Center, where short-term and long-term rehabilitation and skilled nursing is available, as well as a dementia unit. “We have short-term rehabilitation, physical therapy, occupational and speech therapy and respiratory therapy. There is also long-term rehab, where this becomes their home,” Portell continued. “We also have a homestead unit, a secured dementia unit for the cognitively impaired.” A program of specialized activities is offered for these residents. Salisbury Rehab has undergone a lot of changes in the last five years. “The changes are amazing,” Portell said. “We’re going to tray-less dining, for example. Instead of food coming on a hospital tray, we bring in a steam table on wheels, let the resident choose their foods, plate it and serve it then. It’s all temperature-controlled, hot, like a buffet. You get it when you want it, not on a tray that’s going to sit there. “We’re also going through a culture change, making it more a home atmosphere instead of an institutional approach. And, we provide a lot of support, from the nursing staff to the social workers in our building. “We’re here together more than we’re with our own families. We want to make it shine.”
Portell herself is a member of the “sandwich generation,” balancing aging parents and her own children. Her mother watches Portell’s children, but when Mom broke her leg, the roles switched and daughter had to make sure Mom got to her doctors’ appointments. Portell sees a lot of seniors helping younger family members. “In the community where I live there are more grandparents than parents doing the pick up at school,” she noted. “It’s very tough on the sandwich generation, especially with the growing population of dementia and altzheimer’s patients.” For example, she posed, how does one know when a person with dementia should no longer be left alone? “There is no answer,” she lamented. “I tell families who come in to talk to me about Mom and Dad forgetting, ‘You are the loved ones. You’ve spent time with them every day for the past years. You may overlook hints, but you’re going to be the one who knows when enough is enough. “As a caregiver, it’s tough, because you don’t want to be the person who says to them you can’t do this any more.’ I tell them, ‘It’s not you being the person who says they can’t do it any more, it’s you giving them the quality of care they need. Don’t feel guilty. Feel
proud that now they can get what I can’t give them.’ “There are all kinds of support groups for people thrown into this. Ask for help,” Portell suggested. “Don’t be ashamed to ask for help. The only stupid question is a question not asked.” For those who don’t need quite so much help, there are also senior centers and “adult medical day services” such as the Charles and Martha Fulton Senior Center in Snow Hill which also houses administrative offices, the health department and department of social services for Worcester County. Also the Maryland Access Point office serves as a one-stop shop for those over 18 who are disabled and for seniors. An intake worker screens calls and notifies the appropriate department that needs to call back, explained Debbie Ritter of the Worcester County Commission on Aging. Ritter said the centers provide congregate meals and activities such as outings to the Boardwalk or Smith Island, shopping at thrift shops or lunch in a restaurant. Check the chamber website for a list of reputable facilities that offer services for seniors, www.salisburyarea.com.
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Business Journal • September 2011
Business After Hours
PAGE 17
Old Crisfield Crab & Steakhouse On Thursday, July 21, The Old Crisfield Crab & Steakhouse, located at 204 S. 10th St. in Crisfield, hosted a Business After Hours in their Tiki Bar & Grille. Chamber members and guests were treated to an assortment of “deck munchies” while networking next to the historic Crisfield waterfront. On your next visit, stop in and let Jerry Hardesty and his staff share their culinary delights with you. You won’t be disappointed. For more information about the Old Crisfield Crab & Steakhouse visit www.oldcrisfield.angelfire.com.
Vicki Shrier of Frugals – The Local Source For Coupons, and Gamee Elliott of State Farm Insurance and past-president of the Chamber.
Paula Holmes of Women Supporting Women’s Crisfield office, Ann Wiseman of National League of Junior Cotillions and Josh Moore.
Sam Slabaugh of EST Financial and David Cropper of Delmarva Power
Molly Hiligoss of Comcast Spotlight, Josh Nordstram of Courtesy Chevrolet, Richelle and Greg Dykes of Mail Movers and Corey McNamara of Midway Chevrolet.
Danny Thompson of the Somerset County Economic Commission and Jerry Hardesty, owner of the Old Crisfield Crab & Steakhouse/Tiki Bar & Grill
PAGE 18
Business Journal • September 2011
Healthcare
Apple Discount Drugs celebrates 40th anniversary “The customer is first.” This is the motto that Apple Discount Drugs was founded on 40-years ago. First operating as Ames Plaza Drugs in 1971, owner and pharmacist, Len Winkleman, instilled this philosophy in every employee who walked through the door. Even though business ownership changed hands over time with Mr. Winkleman retiring in 1998 and the promotion of Jeff Sherr to president, the motto stayed. The “ripening” of Apple In 1971, the original 825 square-foot store was located between a beauty parlor and laundry mat in the Rt. 13 shopping center anchored by Ames Department Store. Within two years, Ames Plaza Drugs expanded to take over both the beauty parlor and laundry mat space. In 1977, Winkleman ventured into the home medical equipment business. The staff grew instantaneously with the hiring of a new surgical department. The store physically expanded to allow room for the new department by taking over a nearby carpet and tile store. In 1983, the business saw the opening of yet another branch, Ocean Medical, dedicated to providing home medical equipment and oxygen. “Just two years later major changes started taking place in healthcare nationwide,” said Jeff Sherr, Apple Discount Drugs president. “As a growing, successful company, Ames Plaza Drugs was a prime target for national companies getting involved to expand their market share.” In 1985, Len Winkleman decided to sell the companies to Beverly Enterprises with the belief that the new national company would provide better benefits and career opportunities for the advancement of the employees. In 1989, Winkleman retired, but not for long. Four years later he and Jeff Sherr bought the business back from the national owners. With news of the Ames Department Store space becoming vacant, Len and Jeff saw another opportunity for growth. This opportu-
Patty Galor, Pharmacy customer service supervisor and Janet Simms, Pharmacy A/R rep
Celebrating 40 years of service
In celebration of Apple’s 40th Anniversary, the store is holding a Customer Appreciation Day on Saturday, Sept. 17, from 10 a.m. to 1 p.m. with free hot dogs and Pepsi, a chance to win a 24” flat screen television, give-a-ways, Lollipop and Tootsie the Clown, a fire and juggling show and book signing by Jason Rhodes, author of Salisbury.
nity came with a challenge; renaming the company. “Choosing a new name for the company wasn’t easy,” said Sherr. “We wanted it to remain first in the phone book and still be identifiable with a catchy health related icon. That’s when Len came up with the name, Apple Discount Drugs.” The marketing blitz was on for the name change. Teaser billboards were placed all around town that simply stated… “Look for the Apple!” In 1992, a large renovation was complete along with the name change. Ames Plaza Drugs had officially become Apple Discount Drugs, occupying 17,000 square feet. Over the next several years, Apple formed Apple Infusion, a separate corporation, to handle home IV, chemotherapy, pain management, IV antibiotics and enternal therapy. The business also expanded with the addition of Apple Medical (that became Apple Discount Drugs #4) and Snow Hill Pharmacy (that became the town’s only pharmacy) in Worcester County. Today Apple has grown into a 20,000 square foot space with the newly expanded Fruitland location. Customers can now peer through glass to see first-hand, how pharmacists compound special prescriptions and prepare IV solutions. Within the last year Apple also initiated a Diabetes Resource Center, headed up by Diabetes Specialist, John Motsko. The core of Apple – the staff The 40th Anniversary also marks a special anniversary for several Apple employees. Patty Galor is celebrating her 37th year with Apple Discount Drugs. Patty said she knew she was the right fit for the job when owner Len Winkleman was looking for employees to work the front counter. “I am a people person,” said Patty. “I love people and actually establish strong bonds and friendships with people who walk through the door. I am now waiting on people who were infants when they first came into the store. And now they have children of their own.” Joining the Apple team not far behind Patty was Janet Simms. Janet marks 30 years with the company this month. She refers back to another one of Len’s motto’s – “When you start working here you have to learn every-
Apple Drugs staff is celebrating 40 years of service to lower Eastern Shore.
body’s job – in case you are needed.” “Len hired me to work part-time in customer service,” said Janet. “I never worked part-time. I worked 40-hours a week from the very beginning. I ended up helping out in the pharmacy when
the store was busy. I learned the computer, how to fill prescriptions and how to do the billing. I still learn something new every day here at Apple. I have never and will never look for another job.”
Business Journal • September 2011
Delmarva Dental Services
Do you believe that a healthy smile is the key to success? The key to a healthier life? Consider this: Statistics have shown that two out of three people are more likely to respond to people they don’t know if they smile at them. A bright, healthy smile projects confidence, professionalism and a commitment to detail. A survey by the AACD stated that 99.7 percent of adults believe a smile is an important social asset and 74 percent believe an unattractive smile adversely affects a person’s chance for employment success. Your smile is the first thing people notice about you, and if yours is yellowed, or you have missing or broken teeth or bad breath, your professional life can be affected. You are being watched constantly in the business world and if you have an impressive resume but your smile is not the best it can be, it can leave a lasting, negative impression. This is not the only problem an unhealthy mouth can cause. Studies have shown that poor dental hygiene and
teeth that are in need of repair can release unhealthy bacteria into the bloodstream that can complicate problems such as diabetes, heart disease, arthritis, chronic fatigue and many other conditions. With the technology available today, there is no reason you cannot have a healthy, beautiful smile that will keep your body healthier and give your professional life a strong, positive, lasting impression to everyone you meet. Get started by calling Delmarva Dental Services at 410-742-3000.
Eastern Shore Pharmacy
For the past decade, Eastern Shore Pharmacy, located across from Peninsula Regional Medical Center in Salisbury, has been serving the pharmacy needs of the community. “We’re the best little drug store in town,” said Bob Elliott, owner, pharmacist and generally jovial person. “We guarantee a smile before you leave, no matter how sick you feel, because that’s the best medicine there is,” Elliott insists. In addition to prescription medicines,
PAGE 19
Eastern Shore Pharmacy provides blood pressure screening and diabetic counseling. Watching your weight? Eastern Shore Pharmacy carries low carb food, snacks and wraps. Burt’s Bees products have been added to the store shelves, along with Jobst compression stockings, Yankee Candles and Russell Stover candies. Ask about senior citizen discounts. Free delivery is available. Eastern Shore Pharmacy is located at 400 Eastern Shore Dr., telephone 410749-5253 or 410-749-6345.
Peninsula Pharmacy
Dr. Virbala Patel, after 25 years of working at Giant Pharmacy in Montgomery County and in Salisbury, retired and opened her own business, Peninsula Pharmacy, in February 2010. Despite her professed desire for flexible hours, she’s almost always behind the counter, Monday through Friday 8 a.m. to 7 p.m. and Saturdays and holidays 9 a.m. to 2 p.m. When she does take time off, her partner pharmacist Dr. Tejas Sheth takes over to fill prescriptions. Prescriptions are the priority at Pen-
Healthcare
insula Pharmacy, located at 2417 N. Salisbury Blvd., next to English’s. Special compounding services are offered — you can even get prescriptions filled for your pet. The friendly, knowledgeable staff also offers expertise in natural medicine. Prescriptions can be filled quickly while you browse the health and beauty aids, the selection of greeting cards or shop for over-the-counter drugs. There’s a great selection of durable medical equipment, including compression stockings, braces, wheelchairs and more. You’ll also find diabetic shoes and orthopedic braces. Peninsula Pharmacy handles all Medicare medical supplies and is a Medicare-approved supplier. If you can’t come in, free delivery is available. Patel said she is concerned about the local community supporting local small businesses. “A lot of big companies have mail order prescription benefits,” she noted. She’d like to see local
“An angel’s touch for your family”
Let Us Help You With Your Pharmacy Needs
LOW CARB FOOD, FOOD, SNACKS SNACKS & & WRAPS WRAPS Available at:
400 Eastern Shore Dr. Salisbury, MD 21804
tel 410-749-5253 • fax 410-749-6345 FREE Delivery, Senior Citizens Discounts Now Carrying Burt’s Bees Products Jobst Compression Stockings Blood Pressure Screening • Diabetic Counseling
EASTERN SHORE PHARMACY Across from the hospital on the corner of Eastern shore Drive and Carroll Street in Salisbury
Bob Elliott
Pharmacist/Owner
Continued on page 21
• Short and Long-Term Care Customized to each client’s needs • Personalized home assessment • Assist clients who wish to remain in their own home with support • Help family members/caregivers, enabling them to work and/or provide respite care • Sitter service for clients while in acute care and also after discharge • Transportation for personal appointments • Remiders for medication, self care, & meals • Light housekeeping and meal preparation
Flexible Scheduling 4 hrs to 7 days a week Insured & Bonded Employee background checks Ongoing staff education References available In business since 2000
Staffing includes: Certified Nursing Assistants, Certified Geriatric Assistants, & Companion Sitters. A Registered Nurse is on staff to oversee sitter and client services.
Registered Nurse On Call Mrs. Martha Perdue-Henley President/Owner
109 Clark Street (Eastern Shore Dr), Salisbury, MD 21804
410-742-7472
Fax: 410-742-2120 • Email: angels.network@hotmail.com Web: www.angelsnetwork24-7.com Member of Salisbury Chamber of Commerce
PAGE 20
Business Journal • September 2011
Healthcare
Demand high on the Shore and beyond for physical therapy World Physical Therapy Day, celebrated on Sept. 8, provides an opportunity to recognize the work that physical therapists do for their patients and community. The day also brings attention to the high demand for PTs in the job market nationwide and on the Delmarva Peninsula. The job of physical therapist is the job title most often listed by employers in online job search engines and company Human Resource pages. July 2011 employment trends (extracted from Job Search and Job Search Made Simple sites) rank physical therapists (#1), occupational therapists (#2) and assistant managers (#3), out of 5,200,000 American jobs listed across the Internet. But does this data translate to what is happening on Delmarva? Local health agencies say yes. “The healthcare industry has experienced a push to help patients maintain function and gain independence in their own home over the most recent
years,” said Therese Ganster, Peninsula Home Care (PHC) branch director. “In the past, most physical therapy was done in hospitals and care acute rehabilitation centers. Now early identification of the benefits of physical therapy resources has increased the need for patients’ recovery and reconditioning in their normal living environment – in the home.” If a patient is independent, the need for outpatient therapy centers have blossomed due to potential of providing therapies both pre and post surgeries. Peninsula Home Care acknowledges the importance of physical therapy in all realms of health care but claims the requirements needed for Home Care physical therapy can be misunderstood. “There is a belief that patients need to have skilled nursing referrals in order to have physical therapy,” said Ganster. “The truth is, we can accept physical therapy referrals without a
skilled nursing referral and Medicare will acknowledge the physical therapy as a skilled need. A physician’s order and the patient needing to be homebound still apply.” While salaries are competitive in this field due to the need for additional resources, it is very fulfilling for physical therapists to be able to see the progress and satisfaction of patients meeting their goals toward independence. A patient recently acknowledged that after a stroke, his goal was to be able to go into his garage and dabble as he has done for years. The PHC team was thrilled to be able to see him meet that goal.
About Peninsula Home Care Peninsula Home Care provides health care services, resources and “real world” therapy in the home. The home health staff provides and coordinates the care and/or therapy that a patient’s doctor orders.
The home health staff develops a care plan that includes services to reach and maintain a patient’s physical, mental and social well-being. Services include nursing, physical therapy, occupational therapy, speech language pathology and access to medical social workers and home health aides. Peninsula Home Care ensures that all patients are involved in their plan of care and strives to give them every opportunity to maintain their independence in the home. Peninsula Home Care has recently surpassed serving 30,000 patients and has been named to the “Home Health Care Elite” for the second consecutive year. The Home Health Care Elite, awarded by OCS Home Care, recognizes the top 25-percent of home health agencies based on performance measures in quality outcomes, quality improvement and financial performance.
The time to scout out home health care is before you have surgery. Choose Peninsula Home Care for coordinated care that includes skilled nursing, physical therapy, occupational therapy and more – and the experience to help you manage your Medicare and insurance claims. For 25 years Peninsula Home Care has been the choice of more than 30,000 patients on the Lower Shore. Be prepared for anything recovery throws your way. Peninsula Home Care will be there for you. Scout’s honor.
www.peninsulahomecare .com Wicomico & Somerset Counties 410-543-7550 Worcester County 410-208-4828 Sussex County 302-629-4914
Serving Somerset, Wicomico & Worcester Counties in MD & Sussex County in DE since 1985.
Business Journal • September 2011
Pole Power empowers women By Carol Kinsley
Angela Houck — nurse, wife, mother of two — caught an episode of Oprah one day featuring pole dancing and thought that was just the thing she needed to get her body back in shape. There was nothing like that on the Eastern Shore, so she took a couple of classes elsewhere and fell in love with it, so much so that she decided to offer her own classes at The Pole Power Studio. “The name came from the experience I had,” she said. “The pole was such a power thing. It gave me a physical workout and a mental one, too. I was transformed, mind and body.” Don’t get the wrong idea, classes aren’t for strippers. They’re for ladies 18 to 80 who hate to work out but are looking for something exciting to do to get themselves in shape. It’s better than aerobic fitness class, Houck said. The hour-long sessions include elements of other fitness classes: warm-up, stretch, strengthening, then routine work. Every class learns a routine and, yes, there
are volunteers who demonstrate what they’ve learned at an open house where the public is invited at the end of each eight-week session. Spectators otherwise are not allowed. Houck’s husband thought she was crazy to leave her nursing career, but she loves working with other women, helping them find themselves after having kids. She has two studios, one in Ocean City and one in Salisbury, where pole fitness and dance classes, parties, private lessons and instructor training are provided. Non-session classes are offered in chair, pole, belly dance, zumba and flirty girl dancing. These are for those waiting for the next session or who cannot commit to eight weeks of classes. Check out the course offerings and schedules at www.ThePolePower.com. You can register online. Get fit, have fun, feel fabulous.....find your “inner diva”! Houck said, “I have had many women who thought they couldn’t do it, try it, and actually surprise themselves by falling in love with it. That’s why I love my job!!”
PAGE 21
Healthcare
Peninsula Pharmacy
Continued from page 19
businesses working together to help each other. For more information, or to call in about a prescription, call 410-546-3333.
Angel’s Network
As a certified nursing assistant for Coastal Hospice for five years and private duty sitter for three years, Martha Perdue-Hinley saw a need for additional quality sitters within the Salisbury community. Putting to work her 15 years ofmanagement and personnel experience, she opened Angel’s Network, 24/7 Inc.! to provide a support to the many families who need assistance providing the care their loved ones require and deserve. The “angels” are Certified Nursing Assistants, Geriatric Nursing Assistants and companion sitters who provide non-medical care such as assistance in walking, feeding, bathing and providing for other personal needs and comfort, although they do give reminders about taking medication. Services include
meal preparation, light housekeeping and laundry. Bonded and insured sitters are available for adolescents and the elder, whether in short-term or long-term care, in four-hour shifts, round-the-clock or just for an occasional respite for a primary caregiver. References are available, background checks are done, and everyone works under the supervision of a registered nurse. “Good Lord help us,” exclaimed Perdue-Hinley, “just being there helps. Just having someone who loves somebody — but you can’t get too close. It’s so hard to separate your own emotions and be able to help them.” Perdue-Hinley does free home assessments, meeting with the family, developing a customized care plan and then sending her “girls” for the family to meet. She always sends more than one so there are back-ups for every patient, ensuring that no one is ever left alone. Michelle Williams, office manager, handles all the scheduling. Call her or Perdue-Hinley to arrange care for your loved one at (410) 742-7472.
PENINSULA PHARMACY Quick & Friendly Service is our Specialty and you get the same copay you would pay at any other pharmacy.
FREE
LOCAL PRESCRIPTION DELIVERY! Some restrictions apply. See store for details or call us today!
All-Occasion Greeting Cards Only 99¢ Every Day! We’re Your Home Health Facility Offering: • Diabetic Supplies & Shoes • Bathroom Safety Items • Orthopedic Supports And Much More Let us be your partner in your health care!
410-546-3333 2417 N. Salisbury Blvd. Salisbury, MD 21801
PAGE 22
Business Journal • September 2011
Healthcare
PRMC on ‘Most Connected’ list Peninsula Regional Medical Center (PRMC) was recently named one of America’s Most Connected Hospitals by U.S. News & World Report in their annual 2011-2012 Best Hospitals Report. PRMC was the only hospital on the Delmarva Peninsula and one of just six in Maryland to earn the distinction. U.S. News & World Report surveyed 5,000 U.S. hospitals for the study, but honored just 118 of those institutions as being the Most Connected in America. The systems in place at those facilities, including PRMC, are known to improve patient safety and communication among caregivers. While many hospitals are in the initial stages of their transition to an electronic medical record, PRMC was one of the first, beginning the process in 1994. Important patient healthcare information is stored in a secure digital environment where it can be quickly and safely accessed by approved healthcare providers as needed. Each of the Most Connected hospitals in the report is distinguished
by having earned the U.S. News & World Report designation of “highperforming” in at least one or more medical specialties. PRMC was recognized in a total of six: cardiology and heart surgery, gastroenterology, geriatrics, neurology and neurosurgery, orthopaedics and pulmonary medicine. As well, each has been designated a leader in advancing health information technology through electronic medical record keeping. All 118 also rank either Stage 6 or 7 on the Healthcare Information and Management Systems Society (HIMSS) Analytics scale. PRMC is currently at Stage 6, a designation achieved by only 3.5% of all American hospitals, for its advancements in the adoption of an electronic medical record. Peninsula Regional Medical Center was also the only Delmarva hospital to be named one of America’s Most Wired hospitals in the July issue of the American Hospital Association’s Hospitals and Health Networks magazine.
Get Connected The Salisbury Area Chamber of Commerce Board of Directors & SCORE Chapter #298
Cordially invite you to an Open House to kick off our membership drive. Tuesday, September 13 from 5-7 p.m. The Chamber Business Center 144 E. Main St. in Salisbury Local businesses that are not chamber members are encouraged to come out and meet our Board of Directors and current chamber members, and find out how the chamber can help your business succeed through advocacy, advocac new contacts, networking, marketing and much more.
Learn How SCORE Can Assist Your Business. The Salisbury Area Chamber of Commerce is the only US Chamber of Commerce accredited Chamber in Maryland
PAGE 24
Business Journal • September 2011
Back row, from left: Ryan Kirby, managing director Salisbury office, Merrill Lynch; John Pick, city administrator; Keith Zickar, senior vice president, Small Business Banking manager for Maryland; Jim Ireton, Mayor of Salisbury. Front row: Ron Alessi, zoo commission chairman; J.P. DuBuque, DZS chairman; Joel Hamilton, zoo director; Monty Sayler, senior vice president, senior client manager, Bank of America Merrill Lynch; Dave Klein, vice president, Small Business banker, Maryland Shore Market.
Bank of America helps Salisbury Zoo The Bank of America has donated $25,000 to the Salisbury Zoo’s Renew the Zoo Capital campaign. The donation will be used for a new docent learning area within the all new William E. Morgan Environmental Center which is being planned as part of the Renew the Zoo campaign. These learning centers are where zoo staff and volunteers will be able to talk to small groups of visitors and show them animals up close, or talk about an animal’s habitat or behavior. The new environmental center will have two learning
centers - one outside and one inside to accommodate visitors year round. The $3 million Renew the Zoo capital campaign which the Delmarva Zoological Society launched last year has three goals: a new animal health clinic which is currently under construction, a new William E. Morgan Environmental Center, and an entirely new exhibit of Australian animals called Discover Australia. To learn more about the capital campaign, visit www.renewthezoo.com or call DZS executive director Stacey Weisner at 410-742-3977.
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PAGE 25
Area students gain valuable experience on the job Local employers
recognized by their student employees On Thursday, Aug. 11 at the Salisbury Area Chamber of Commerce Business Center, 11 employers were recognized by their student employees for participation in the first Wicomico Works Summer Employment Program. Each employer was presented with a certificate for providing the students of Wicomico County with valuable job training experiences. Wicomico Works is a Wicomico County Public School program within Special Education that provides workforce training for students yearround. The goal of the program is to provide unpaid community based work experiences for high school students while in school so when they graduate, they will have a decent resume and an idea of what they do, and do not want to do for work. The Salisbury Area Chamber of Commerce/Eastern Shore Business Leadership Network partnered on a Maryland Seamless Transition Collaboration grant, one of 11 in the state, which has expanded this existing program to include paid work experiences (wages were paid through a collaboration with the Division of Rehabilitation Services and LSE). Wicomico County is unique in that it is the only site in the state that has partnered with a business entity. This summer 11 students had a six week paid work experience at 11 different companies: PRMC, Holly Center, Residence Inn, The Mid-Shore YMCA, Mallard Landing Retirement Community, Chesapeake Health South, Parkside High School Horticulture, Blind Industries & Services of Maryland, National Guard Armory, Wicomico County and Chick-fil-A. Studies show that students who have paid experiences prior to exiting school are more likely to be successful in finding employment after school. One of the site supervisors had worked with one of the students in both unpaid and paid internships. She noted that the student was “more eager to work being paid than she did in the non-paid program.”
Jeff Eusebio, YMCA maintenance
Nicole Brooks (center) with Bill Givans and Corrine Purnell, PRMC Lifeline
Bremante Tull, YMCA youth camps
Travis Wright (right) with Rob Harris, Blind Industries
Elvis Bivens, Chick-fil-A
Michael Craig (center) with Richard McCabe, Parkside High School Horticulture and Dan Rusch, PRMC
PAGE 26
Business Journal • September 2011
TGM Group LLC announces promotions, new hire TGM Group, LLC, Certified Public Accountants, announced the recent promotions of Kristan R. Costello, Daniel W. Ensor, Audrey V. McKenrick, Ruth M. Stoneman, Christina M. Carrier and Angie D. Cranford and new hire Michelle L. Muir. Costello was promoted to manager. Kristan joined the firm in 2005 as a full-time accountant after relocating from the Midwest. She received her Bachelor of Science degree in accountCostello ing from University of Nebraska in Omaha, Nebraska in 2002 and a Masters in Business Administration from Bellevue University in Bellevue, Nebraska in 2005. Kristen passed the CPA exam in August 2007. She currently lives in Snow Hill with her husband and she enjoys kayaking, gardening, and working out.
Ensor was promoted to supervisor. Daniel started his accounting career in August 2005 as an accounting intern and joined the firm as a full time staff accountant in July 2007. He received Ensor his Bachelor of Science degree in accounting from Salisbury University in 2007. He lives in Salisbury with his wife Jamie, daughter Avery and is expecting another daughter in October. McKenrick was promoted to senior accountant. Audrey started her accounting career in November 2009 as an accounting intern and joined the firm as a full time staff accountant in McKenrick August 2010. She received her Bachelor of Science degree in accounting from Salisbury University in 2009. Audrey recently success-
Foundation seeks nominations The Community Foundation of the Eastern Shore is accepting nominations until Sept. 23, for the Nonprofit Organization Award of Excellence Honoring Richard A. Henson, the Frank H. Morris Humanitarian Award and a new honor for the 2011 Volunteer of the Year Award. The award recipients will be announced at the annual meeting and luncheon of the Community Foundation on Friday, Nov. 4, at The Fountains Conference Center in Salisbury. The awards are considered among the most prestigious honoring philanthropic service in this region. The newly created 2011 Volunteer of the Year Award recognizes an individual who has made outstanding, sustained, and unselfish contributions to community service. This person should represent outstanding achievement in the field of direct community service—volunteers from the tri-county region who have given back to their community in such areas as youth, education, human services, community development, health or the environment. The Foundation will grant $1,000 to the Volunteer of the Year Award winner’s charity of choice. Established in 1989, the Henson Award is presented annually to a qualified 501(c)3 nonprofit organization in Somerset, Wicomico or Worcester counties which has implemented a program or project that has made an outstanding contribution to the well-
being of residents of the Lower Eastern Shore. The criteria for this award corresponds closely to the late local philanthropist Richard Henson’s philosophy that achievement in the nonprofit sector should demonstrate an entrepreneurial spirit and creatively utilizes resources to provide effective and timely responses to critical or emerging community needs. The award includes a $5,000 donation to the recipient. First given in 1992, the Morris Award recognizes an individual who has made outstanding, sustained, and unselfish contributions to community enrichment and whose vital ideas and personal sacrifices exemplify the philanthropic spirit of our community. The late Frank Morris was a leading local businessman and philanthropist and among many civic activities was a former mayor of the City of Salisbury. Criteria for the award include qualities of exemplary leadership, vision, integrity, compassion, cooperation and generosity of time and talents. The Foundation grants $1,000 to the Morris Award winner’s charity of choice. Recipients are selected by a committee of community residents from nominations submitted by the public. Application forms for the awards are available by going online to www. cfes.org or calling the Community Foundation office at 410-742-9911.
Stoneman was promoted to senior accountant. Ruth started her accounting career in August 2008 as an accounting intern and joined the firm as a full time staff accountant in July 2009. She received her Bachelor of Science degree in accounting from Salisbury University in 2009. She lives in Salisbury with her husband Pete.
Cranford was promoted to senior accountant. Angie started her accounting career in September 2006 as an accounting intern and joined the firm as a full time staff accountant in Cranford January 2008. She received her Bachelor of Science degree in accounting from Wilmington University in 2006. She lives in Fruitland with her husband and 2 children.
Carrier was promoted to senior accountant. Christina joined the firm in 2009 as a full-time staff accountant. She received her Bachelor of Science degree in accounting from Salisbury University in 2008. Christina passed the CPA exam Carrier in November 2010. She lives in Berlin with her husband Ken and daughters Kendra and Kahlan.
Muir was hired as a full-time staff accountant. Michelle started her accounting career in January 2011 as an accounting intern and joined the firm full time in August 2011. She Muir received her Bachelor of Science degree in accounting from Salisbury University in 2010.
fully completed all parts of the State of Maryland Certified Public Accounting Exam and in May 2011 received her CPA license.
Deep Dish Tuesday Sept. 20
Help Uno Chicago Grill in Fruitland support the Lower Shore Special Olympics on Tuesday, Sept. 20, during the second annual Deep Dish Tuesday event. “We are excited to be hosting the second annual Deep Dish Tuesday for the Lower Shore Special Olympics,” says Joe Rosales, general manager of Uno Chicago Grill. “Last year we raised more than $1,000 and made 545 pizzas in one day.” Uno Chicago Grill is offering a choice of four kinds of personal pizzas: cheese, pepperoni, Numero Uno and classic, each for a $2 donation. The event will be held all day from 11 a.m. to 11 p.m. Businesses who want to participate as a group are asked to place orders the day before the event. For more information about Lower Shore Special Olympics, visit www. somd.org/program-locator/lowershore. html. To reach Uno Chicago Grill in Fruitland, call 410-334-6565.
CFES ranked in top 100
A report released in June by the Council on Foundations ranked the Community Foundation of the Eastern Shore (CFES) in the top 100 of the 700 community foundations in the nation for receiving the most gifts per capita for fiscal year 2010. The CFES was honored with this recognition on the same list last year. The June 2011 national report, “Benchmarking Beyond Asset Size: Top 100 List,” ranked the CFES 86th for per capita gifts among the 700+ community foundations in the U.S. Gifts per capita were calculated by dividing the foundation’s total gifts by the population of each foundation’s service area, which is 176,000 for CFES.
The report showed that the per capita gift to the Foundation in FY 2010 was $20.71 per person or a total of $3.6 million over the course of a year. “The generous charitable giving is an amazing reflection on the people of the Lower Shore,” states Spicer Bell, president, CFES. “The generosity of our donors allows us to provide financial support for over 150 nonprofit organizations each year.”
Edward Jones recognized
Edward Jones Financial Advisor Kelley Selph and Branch Office Administrator Diana Staley in Salisbury recently were ranked within the top 25 percent of the country for excellence in client service at Edward Jones. This honor was bestowed based upon the results of a survey in which random clients were asked to rank the service they received from the staffs of their local Edward Jones branch offices. The survey identified Selph and Staley as providing some of the most exemplary client service within the firm.
Online shopping donations
Ward Museum of Wildfowl Art recently joined national online fundraising efforts by becoming a Museum Partner with ShopforMuseums.com. Partnering with hundreds of museums, parks, zoos, aquariums and science centers across the country, ShopforMuseums.com serves as a means to raise much needed money to support operating costs at these facilities. Anyone who shops online can have a portion of their purchase donated to a museum of their choice with no extra cost to the consumer. For more information visit wardinfo@salisbury.edu or call 410-742-4988, ext. 108.
Salisbury Area Chamber of Commerce & one Stop Job Market presents the
6 Annual th
Job FAir Thursday, October 13th 3:30-7 p.m. The Centre at Salisbury 2300 N. Salisbury Blvd.
Tens of thousands of people visit the mall each day, can you afford to miss an opportunity to reach so many? Find your next employee at the 6th Annual Job Fair! • Sign up now to participate in a job fair at the Centre at Salisbury mall • Booths will be set-up throughout the main corridors • Open to any business seeking employees in the Lower Shore area • 10 ft. space with an 8 ft. table and two chairs (tablecloth and skirting provided) • Extensive advertising to local job seekers • $100 per booth space. Space is limited, register now!
To register for a booth at the job fair, visit www.salisburyarea.com
For more information contact:
Salisbury Area Chamber of Commerce Contact: Shannon Mitchell Phone: 410-749-0144 • Fax: 410-860-9925 E-mail: chamber@salisburyarea.com
Sponsored by:
Business Journal • September 2011
PAGE 28
Memories of 9/11 A Decade Later
By Robbie Tarpley Raffish
On 9/11, Blood Bank of Delmarva witnessed an outpouring of kind acts and the triumph of the human spirit. In shock and horror, people across Delmarva were moved to make sense of the catastrophes at the Twin Towers, the Pentagon and a small field in Shanksville, Pa. Many of those people wanted to do something – anything – to help those injured in the attack. Some lined up at Blood Bank of Delmarva centers to make a precious donation: lifesaving blood. More than 16,000 calls flooded our phone lines as people were moved to see how quickly they could schedule an appointment. They waited for up to five hours to donate – without hesitation. Blood Bank donor rooms were overflowing with people giving blood in hallways and storerooms – wherever phlebotomists could safely take a donation. Staff members and volunteers worked tirelessly to process more than 1,000 donations on the day of the attacks, more than triple the organization’s daily collections. All too soon, the world learned that little blood would be needed after the attacks as casualties were greater than injuries. Yet, these donations – made selflessly and in honor of those in the attacks – made a tremendous difference. Their efforts saved lives here on Delmarva and stand as some of the greatest tributes made in those early days. In fact, donor schedules in Christiana, Wilmington, Dover, Salisbury and Easton were in excess of 100% of their normal capacity for several weeks following the attacks. People hoped they could make a difference with their one blood donation and they did. Each donor honored the memories of those lost – and became a hero to those who lived because the donation was made. To honor those lost in 9/11 – and to save lives now – call 1-888-8-BLOOD-8 or visit www. delmarvablood.org to make an appointment to donate blood. Your donation can save as many as three lives and is needed now more than ever.
Donors at all Blood Bank of Delmarva centers waited patiently in line, sometimes up to five hours, to donate on 9/11.
The donor room at Blood Bank of Delmarva’s Christiana Center filled to capacity on 9/11. All Blood Bank locations, including Salisbury, were deluged by donors and callers who wanted to donate blood.
Business Journal • September 2011
Chamber creates 9/11 display
On Sunday, Sept. 11, 2011, our nation will observe the tenth anniversary of the aircraft attacks that started the current global war on terrorism. We will remember the people who fell victim to those attacks that have changed America. The Salisbury Area Chamber of Commerce and Shore Bank, with the assistance of the City of Salisbury, are creating a place of remembrance, a memorial to the victims in New York City, Washington, D.C. and Pennsylvania. An avenue will be erected to honor the military, police, fire, medical and other personnel who are serving today, have served, and those who have paid the ultimate price to protect our freedom. Community groups, organizations, churches and businesses may create signs, banners or displays for the tenth anniversary of the 9-11 attacks. The Chamber will place the signage along Carroll Street next to the Wicomico River for the people of our community to view as they drive by or stroll through the display area.
The displays will go up on Sept. 3-4 and be removed after the Third Friday events on Sept. 16. The presentations will be judged and awarded certificates for categories such as most patriotic, best use of color, best use of words, most moving and best handmade entry. Cost of displaying your tribute will be $25 for non-profits, community groups and religious organizations. Businesses are asked to pay $50. Applications for the tribute diplay are available from the Chamber. The Display Committee reserves the right to decline posting displays that might offend. For more information, contact the Salisbury Area Chamber of Commerce at 410-749-0144 or brad@salisburyarea.com.
PAGE 29
9/11 remembrances Brave forces confront evil By Brad Bellacicco
Everyone remembers where they were as they watched the horrifying terrorist attacks on the World Trade Buildings and the Pentagon. We admired the bravery of the passengers on the fourth airliner that rose up to thwart the attack on the White House. This was a day of worry and fear, of patriotic anger and awe at the bravery of the American people. I worried about my brother who was on duty with the Headquarters U.S. Air Force staff in the Pentagon that morning. He fled the building through the smoke and confusion. He did what he could to help. He, like the rest of the military, reacted as trained and quickly took control of the situation and prepared for whatever might come next. My brother was unharmed because the airliner struck the Army side of the huge office building. Paul Gonzales, a member of my 1976 graduating class from The Citadel, The Military College of South Carolina, was not so lucky. Gonzales was the deputy comptroller for the Defense In-
telligence Agency working in the Pentagon on that history changing day. Seven of 18 employees in his office were killed. Paul would have certainly been number eight if he had not walked out of his office a few minutes before the airplane entered via his window. A trip to check on a detail with a co-worker saved his life. Paul Gonzales did receive life threatening injuries including two broken legs. Despite the pain, he led four coworkers to safety, crawling because he could not walk through a raging fire, thereby saving their lives. I remember Paul as a quiet cadet who rose to the challenge when needed. Looking back across 10 years, 9-11 still gives rise to a feeling of loss and pride. I am sad for the families who lost loved ones on 9-11 and since to the conflict with radicals who hate the freedom that is America. I am sorry for the changes forced onto our nation. I am proud of how America has responded. We are fighting for our freedom. We are confronting evil bravely to create a better world for everyone.
Day started out as usual By Susan B. Megargee
Broker/Owner, RE/MAX Crossroads
On the morning of Sept. 11, 2001, I was drinking a cup of coffee and watching the news before heading to Ocean City. There was a news flash about an apparent plane accident and pictures of a plane plowing into the World Trade Center. It was a bizarre sight and so early and there were no other details. Nevertheless, I gathered my things and went to the Ocean City Convention Center for the start of a three-day conference for the Maryland Association of Realtors. Within an hour of my check in along with other professionals at the conference, we witnessed the crash of the second plane on a television monitor in the hall. We knew at that point that
this was no accident and many people began to worry about family members and friends who worked in the towers. Shortly thereafter the Chesapeake Bay Bridge was announced to be closing as a security measure and the conference was immediately closed so people could at least go home. We learned our school children would be kept at school rather than cause mass confusion by sending them all home, which made sense since parents were at work. It was a terrifying day and one of those times you place where you were when you heard the news. As a strange blessing, my father never remembered that day as he had just had a stroke and never made the connection as most Americans did with 9/11.
Ceremony at Fulton Hall
The waiting rooms at Blood Bank of Delmarva centers in Christiana, Newark, Salisbury and Dover were standing room only as people waited patiently to donate.
Salisbury University honors those who lost their lives during the September 11, 2001, terrorist attacks on the 10th anniversary of the tragedy. The community is invited to gather in front of Fulton Hall by 8:40 a.m. Sunday, September 11, for a ceremony including a vocal performance by tenor John Wesley Wright of the SU Department of Music. A moment of silence at
8:46 a.m. commemorates the first plane crash into the World Trade Center, followed by a tolling of the Holloway Hall clock tower chimes. The Charles R. and Martha N. Fulton School of Liberal Arts sponsors the ceremony. For more information call 410-5436030 or visit the SU web site at www. salisbury.edu.
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Business Journal • September 2011
FOUNDATION AWARDS GRANT - The Community Foundation awarded an $11,000 annual grant to Salisbury Neighborhood Housing Services (SNHS). The SNHS Endowment Fund was created as part of the Perdue-Kresge endowment building campaign conducted by the Community Foundation between 2002 and 2004. The fund has provided over $90,000 to assist with general operating expenses. From left are: Spicer Bell, president, Community Foundation of the Eastern Shore; Nancy Althaus and Donna Griffith, board members, Salisbury Neighborhood Housing Services; Cheryl Meadows, executive director, Salisbury Neighborhood Housing Services; and Marty Neat, board member, Salisbury Neighborhood Housing Services.
Denny’s restaurant helps send student to Washington, D.C.
Denny’s restaurant recently held a community fundraiser for Dominick Jackson so he can attend the National Young Reader’s conference in Washington, D.C. on Sept. 17. The sixth grader at Wicomico Middle School needs more than $2,000 and Denny’s brought in $200 from generous diners. Dominick was chosen to attend the conference because of his outstanding academic school career. He formerly attended Pinehurst Elementary School and was nominated for the leadership council trip by school counselors. Dominick had the top reading and math scores in his class. He was a member of the Chess Club and the Math Club, where he competed in a county-wide event. In order for Dominick to receive proceeds of 20 percent of a donor’s food check at Denny’s, he distributed flyers to businesses, friends and family to come out to the restaurant and have a meal. Dominick is the son of Jennifer
Jackson, who is quite proud of his accomplishments. “We raised all of the money,” she says. “But any additional monies he can raise will go toward spending money and other items at the conference.” To make a donation to Dominick’s trip, call 443-614-9814.
Becker Morgan Group selected for 911 feasibility study
Becker Morgan Group of Wilmington, N.C. was recently awarded the Scotland County 911 Emergency Operations Center Feasibility Study and is already under way with the study. The building is expected to be between 6,000 and 9,000 square feet, with a six position 911 Communication Center, an Emergency Operations Center and support spaces. This state-of-the-art facility will meet all of the current standards and regulations for operations, security, technology and structure. Becker Morgan Group and their team of consultants will provide all architectural and engineering services necessary to complete the proposed 911/Emergency Operations Center.
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Jim Willey Jr. presents a scholarship to Billy Tyler.
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GMB awards 2011 scholarships
George, Miles & Buhr, LLC (GMB) is pleased to announce the winners of its annual scholarship program. The George K. Miles Civil Engineering Memorial Scholarship is awarded each year to students who plan to attend college to pursue a degree in civil engineering. Miles is a former partner at GMB and was involved in a variety of civil engineering projects throughout the Delmarva Peninsula. His brother, William Miles, was one of the founders
when GMB opened in 1960. The 2011 recipients of the George K. Miles Civil Engineering Memorial Scholarship are: • Billy Tyler who graduated from Worcester Preparatory School in Berlin and will attend Bucknell University in the fall. • Sara Shockley who graduated from Parkside High School in Salisbury and will attend North Carolina State University in the fall. FOOD DRIVE - Atlantic/Smith, Cropper & Deeley employees participated in a food drive for HALO (Hope and Life Outreach). In Wicomico County, there are 587 homeless men and women and 1,250 children. HALO opened their Café on Jan. 2, 2010 and have averaged 160 to 180 meals a day served by volunteers to those less fortunate. The Café, located at The Harvest Center on Eastern Shore Drive in Salisbury, serves breakfast and dinner to those in need seven days a week. From left are Linda Gsell, commercial lines agent; Pam Schindel, personal lines agent; and Lisa Briddell, human resources manager.
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Business Journal • September 2011
PAGE 32
Be aware of the key benefits of having life insurance By Kelley Selph You may be unaware of it, but September is Life Insurance Awareness Month. And while a whole month may Your financial advisor seem like a long time to focan help you determine cus on life insurance, it’s actually a good opportunity for the level of insurance you to realize the important that’s appropriate for role that life insurance can your needs. play in your life. Unfortunately, many people don’t have sufficient • Educate your children — If you insurance. A recent report by LIMRA, were to die prematurely, your life insura research and consulting group, shows ance policy can pay, in whole or in part, the following: your children’s college education. And • Individual life insurance ownership if you live a normal life span, life insuramong U.S. households has reached a ance can help to pay for your grandchil50-year low. dren’s college education. • Three out of every 10 households • Pay off your mortgage — If you (about 35 million households) currently have sufficient life insurance, the death have no life insurance — an increase of benefit can pay off your mortgage, so 11 million households since 2004. your family wouldn’t have to move. These figures help explain why the • Help pay for your spouse’s retirenonprofit LIFE Foundation coordinates ment — Your spouse might be countLife Insurance Awareness Month each ing on sharing some of the money you September. Simply put, many people eventually withdraw from your retiredon’t realize how many ways that life insurance can help them and their fami- ment plans — such as your 401(k) and IRA — to help with his or her own relies. tirement. If you were to die early, your To be specific, life insurance can: spouse, as beneficiary, would receive
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BesTemps offices consolidate
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Nina East presents a check to Chris Bitters who represented the Charitable Foundation of the Rotary Club of Wicomico County. The Rotary Back to School Campaign is a collaborative effort by the three local Rotary Clubs to assist area children as they go back to school. The clubs purchase the bookbags/backpacks and fill them with grade appropriate supplies and arrange the distribution.
PAGE 33
From left, Nina East, president of the SACC Foundation, presents the checks to Jayme Weeg, president of Junior Achievement.
Foundation awards two grants The Board of Directors of the Salisbury Area Chamber of Commerce Foundation recently approved a grant request for $2,500 to purchase classroom materials and teaching kits for Junior Achievement of the Eastern Shore and $1,000 for local Rotary Clubs’ Back to School Campaign, which pro-
vides backpacks and school supplies to approximately 500 community children. The SACC Foundation, the charitable affiliate of the Salisbury Area Chamber of Commerce, is pleased to partner with these two community organizations to help with the education of children on the Eastern Shore.
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Perdue helps oyster recovery More than 50 Perdue associates and family members recently teamed up with the Oyster Recovery Partnership (ORP) to fill more than 800 “shell bags” in support of the Maryland Grows Oysters initiative. Those bags will provide a home for about 80,000 oysters. Maryland Grows Oysters is a program where waterfront property owners grow oysters to enhance a local sanctuary (area off limits to harvest). The Oyster Recovery Partnership transported dump truck loads of oyster shells to Perdue’s Corporate Office parking lot, where volunteers filled nylon bags with empty shells. The bags are needed for the oyster hatchery production. Young larvae will attach themselves to the clean recycled shells at the University of Maryland Center for Environmental Science hatchery at Horn Point in Cambridge, where they
are produced. The resulting bags of spats on shells will be distributed to 24 tributaries participating in the Maryland Grows Oysters program. Perdue has been working hand-inhand with the Oyster Recovery Partnership since 2009 when associates first teamed team with residents of Nanticoke, Md., the Oyster Recovery Partnership (ORP), Maryland Department of Natural Resources and the Nanticoke Watershed Alliance to participate in the Marylanders Grow Oysters program. Oysters are critical to the Bay’s long-term recovery. According to the Oyster Recovery Partnership, oysters used to filter the entire Chesapeake Bay in days. Due to past overharvesting, it now takes years. For more information about the Oyster Recovery Partnership, visit www. oysterrecovery.org.
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PAGE 34
Education
Allied Health Building opens at Wor-Wic Del. Norman H. Conway, D-38B, and other state and local dignitaries joined Wor-Wic Community College board members, employees, students, alumni and friends for a grand opening and ribbon-cutting ceremony for the college’s new Allied Health Building (AHB) at the college campus on the corner of Route 50 and Walston Switch Road in Salisbury. Del. Conway told the crowd of more than 200 about how graduates of the
college’s health care programs serve a critical need in the community. “The building being dedicated today is a reflection of the need that was identified in our region for health care personnel,” Conway said. “Due to the aging population of the Lower Shore, the demand for health services is much greater than the supply. Thankfully, approximately 90 percent of the graduates of the nursing program remain in our community. We’re grateful to have a
Cutting the ribbon at the grand opening ceremony for the new Allied Health Building at Wor-Wic Community College are, in the first row, from left, Louise L. Gulyas, a member of the Worcester County Commissioners; Del. Norman H. Conway, D-38B; Dr. Ray Hoy, president of Wor-Wic; Morgan Hazel, chairman of the college board of trustees; and Rick Pollitt, Wicomico County Executive. In the second row, Del. Michael A. McDermott, R-38B; Del. Charles J. Otto, R-38A; Del. Adelaide C. Eckardt, R-37B; Mark McIver, representing U.S. Rep. Andy Harris, R-1st-Md.; and Lynda Donaldson, representing Sen. Jim Mathias. In the third row, Jim Bunting, Merrill Lockfaw and Virgil Shockley, members of the Worcester County Commissioners. In the fourth row, Russ Blake, Gary Boggs and Andy Booth, Wor-Wic board members. In the fifth row, Dr. Stephen L. Capelli, vice president for academic and student affairs at WorWic; and board members, Velda Henry, Bill Kerbin and Marty Neat. In the sixth row, Jim Martini and Brian Hildick, representing the Whiting-Turner Contracting Co., and Jonathan Fishman and Todd McEntire, representing the architectural firm of Richter Cornbrooks and Gribble. In the last row, Paul Mace, director of plant management at Wor-Wic; Don Ashe, associate director of plant management; Mark Rudnick, vice president for administrative services; and Allison Canada, director of purchasing.
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program like Wor-Wic’s and look forward to further expansion into the allied health fields in the future. Conway ended his remarks by saying “What a shining spot. Considering a college without walls in 1975, and coming down Route 50 and looking at this bright sun-shiny brick that’s here, welcoming our citizens for educational opportunity…. May these walls continue to expand.” Dr. Ray Hoy, president of Wor-Wic, expressed his thanks for the state’s support of the new $23.9 million facility. “This is the seventh building in the past 11 years and that doesn’t come without tremendous state and local support,” Hoy said. “Even though operational funding has been unable to keep up with enrollment growth, money has been made available to support construction projects to allow the college to have facilities to address this growing need and continuing demand for educational services. I want to thank the governor, the legislature and the Wicomico and Worcester County governments for the confidence and support that gave rise to this project.”
Hoy explained that this new building was needed to support the growth in the college’s nursing programs, growth of the radiologic technology program and the addition of the emergency medical services/paramedic program, all of which have taken place since Henson Hall opened in 1999. Hoy explained that it was the college’s intent to introduce two new allied health programs – physical therapist assistant and occupational therapy assistant – in conjunction with the opening of the AHB. “Even though we have space and we have equipment, we aren’t able to introduce these programs because of operating funding cuts,” Hoy said. “I do want to note, however, that Worcester County has stepped up and provided a five-year, $100,000-a-year commitment to help us start the physical therapist assistant program. That’s about half of what we need, but we will find the funding for the balance of the program. “And, assuming we are successful in hiring a director this fall, it’s our plan to introduce this program next fall.”
Business Journal • September 2011
Businesses welcome students The Salisbury Area Chamber of Commerce is once again welcoming returning students to our local colleges. August marked the eighth year of the College Welcome Program that connects local businesses and residents with Salisbury University, the University of Maryland Eastern Shore and WorWic Community College students. The Chamber’s College Welcome Program, headed by SACC past-president, Stephanie Willey, has once again organized a welcome campaign during the three week period of Aug. 19 thru Sept. 9. This year, PNC Bank, again, was the “Welcome College Student” program sponsor. Their sponsorship allowed the Salisbury Area Chamber of Commerce to purchase Clear Channel Outdoor billboards displaying the “Welcome College Student” message, and welcome posters printed for businesses
UMES welcomes interim president Mortimer Neufville
Mortimer H. Neufville has been named interim president of the University of Maryland Eastern Shore. Neufville previously held a number of senior administrative posts from the early 1980s to the mid-1990s. William Kirwan, the University System of Maryland’s chancellor, tapped Neufville to lead UMES while a search is underway to find a replacement for Dr. Thelma B. ThompNeufville son. Thompson retired Aug. 15, after serving nine years as UMES president. Like Thompson, Neufville, 71, is a native of Jamaica. But he is no stranger to long-serving UMES employees. He left Lincoln University in 1983 to become UMES’ dean of agricultural science and 1890 Research Director. His leadership performance earned him promotions from the late William P. Hytche, who as president hired him. Neufville held these other posts at UMES: • associate director - Maryland Agriculture Experiment Station (1989-94) • associate vice president for academic affairs (1991-93) • acting vice president for academic affairs (1993-94) • vice president for academic affairs (1994-96) Neufville has had a career-long interest in reaching out to developing nations to assist them in developing programs to improve agricultural production. Neufville left UMES a year before Dr. Hytche retired in 1997, but continued working on agriculture outreach programs from Washington, D.C. with the Association of Public Land-grant Universities.
to display in their windows. Comcast Spotlight is running a commercial to promote the discount program and the Salisbury Area Property Owners Association has printed yard signs that were distributed in neighborhoods surrounding all three colleges. Through the College Student Discount Program, SU, UMES and WorWic students can receive discounts and/or free gifts at over 100 locations. Students use their college ID as the primary validation for the discount or gift. The College Student Discount program was developed to strengthen ties between businesses and their college consumers. If your business would like to become involved in the College Welcome Program, contact Cindy Feist at 410749-0144 or email sacc@salisburyarea. com for more information. Kirwan said he asked Neufville to serve as interim president because of his familiarity with UMES and its land-grant mission. A committee of advisers from various UMES constituencies is working with Kirwan to identify a pool of candidates from which to pick Thompson’s successor.
Salsibury University among nation’s best colleges
“The professors here are downto-earth, friendly and just passionate about what they are teaching.” “Salisbury strives not only to challenge students academically, but to make them well-rounded as possible.” This is what students are saying about Salisbury University in The Princeton Review’s recently released The Best 376 Colleges. This marks the 13th consecutive year SU has been included in the national guidebook. Princeton Review editors add that SU provides “stellar academic programs coupled with the benefit of a state school price tag. … Admission to Salisbury is competitive, and admissions officers want to admit students who will not only succeed but also thrive.” Along with the University of Maryland College Park and the University of Maryland Baltimore County, SU is one of three University System of Maryland campuses represented this year. Other colleges also named include the University of Delaware, Villanova University and The Johns Hopkins University. The Princeton Review’s list is compiled through a combination of statistical analysis, campus visits and student surveys which the authors characterize as “qualitative and anecdotal rather than quantitative and scientific.” Its rankings represent the top 15 percent of colleges and universities, both public and private, in the nation.
PAGE 35
SU Welcomes Visitors to Thriving Campus This Fall By Dr. Rosemary M. Thomas, Vice President of Advancement I recently read a Daily Times editorial that said “at a time when everything — budgets, the economy, family incomes, wages and benefits, the job market — is shrinking, Salisbury University is expanding.” Repeatedly, we see headlines stating that education is key to a better future. I am grateful to see such a commitment thriving on the Eastern Shore. In the past five years, the number of students applying to SU has increased 36 percent. For the fall 2011 freshman class, for example, some 8,000 applied for only 1,200 seats. Together, those accepted comprise the most academically qualified incoming class in SU history. Their average SAT score is 1710 (up 10 points from last year and up 30 points in the past three years). Incoming high school GPAs are also at an all-time high. Altogether, the campus welcomes more than 8,500 total students this fall, representing some 28 states and 58 nations. Many have classes in the brand-new 113,000 square-foot Perdue Hall, home of the Franklin P. Perdue School of Business. Some $3 million in new technology has been invested in the building, which also features a suite for community outreach organizations, and labs for market research and financial trading. The ribbon-cutting for this state-of-the-art facility is 2 p.m. Thursday, September 8. This semester, more than 600 upperclassmen also excitedly moved into apartments in the five-story Sea Gull Square residence hallcommercial complex. Ground-level retail shops and restaurants are open and thriving! We officially cut the ribbon under its eye-catching clock tower on Saturday, October 8, at 2:30 p.m. Campus visitors may see this new construction, totaling over $100 million, during two major fall events: Sea Gull Century on Saturday, October 15, and Homecoming Weekend from November 4-6. Some 8,000 cycling enthusiasts are expected to gather on campus for the 23rd Sea Gull Century. The bike ride again features three routes: the traditional 100-mile Assateague century, the 64-mile Princess Anne metric and the new 100-mile Snow Hill century with a rest stop at Public Landing on the banks of the Chincoteague Bay. Wicomico County’s largest one-day tourism event, the Century has an estimated annual economic impact of $2.5 million on the Lower Shore, according to the Business, Economic and Community Outreach Network.
Last year, riders on everything from tandem bikes to unicycles came from 38 states, Canada and the Virgin Islands to enjoy camaraderie and Eastern Shore scenery. Many rode for charities, including the Leukemia and Lymphoma Society’s Team in Training, Alzheimer’s Association’s ALZ Stars and American Cancer Society’s DetermiNation. Proceeds also benefit the local community, including more than $110,000 for Habitat for Humanity over the years, and recently, 10 student scholarships. For more information or to register for the Century, call 410-5482772 or visit www.seagullcentury.org. Registration is $60; $75 after September 15; or $90 on the ride weekend. The following month, SU alumni are invited to return to campus with family and friends for Homecoming. The weekend allows more than 35,000 graduates in the local community, and across the nation, to reconnect with their Alma Mater. Starting Friday, November 4, highlights include a golf outing, exhibits and a celebration for three new Athletics Hall of Fame inductees. On Saturday, special reunions are planned for Residence Life, Lambda Society, Omega Psi Phi fraternity and members of the armed services, including ROTC graduates. A pre-game barbecue for alumni starts at 10:30 a.m., and the SU football team takes on St. John Fisher College at noon at Sea Gull Stadium. Other activities throughout the weekend include open houses, tours of renovated residence halls and Perdue Hall, and Taste of the Chesapeake and Flavors of Fall dinners, both with live music. The softball team hosts an alumni game, while field hockey, men’s and women’s soccer, and volleyball all have the potential to host Capital Athletic Conference title games. For more information about Homecoming call 410-543-6042 or visit alumni.salisbury.edu. In addition to these special weekends, SU offers a full schedule of fall cultural events, ranging from lectures and humanities seminars to concerts and theatre productions. Come visit campus ... there’s something for everyone to enjoy!
Business Journal • September 2011
PAGE 36
a.s.a.p.r. named agency for DHIN
a.s.a.p.r., a leading full service integrated marketing firm located on Maryland’s Eastern Shore, has been selected by the Delaware Health Information Network (DHIN) to provide integrated marketing services. Immediate goals for the program focus on a complete renovation of the DHIN website – including the development of architecture, content, graphics and a contact management system – as well as the writing and creation of several promotion and instructional videos. Future plans include development of case studies and a media relations campaign. DHIN is a cutting edge communication system available to healthcare providers throughout Delaware. Through a combination of the latest in technology and well-designed security practices, this system makes it possible for physicians, hospitals and labs to deliver and access critical health information to ensure better healthcare for patients.
Ward Museum earns highest national honor
SEPTEMBER 2011 DIRECTORY PG 2
Name
Salisbury University’s Ward Museum of Wildfowl Art has achieved accreditation from the American Association of Museums (AAM), the highest national recognition for a museum. Accreditation signifies the Ward Museum has met and exceeded the highest standards of the museum field and is among the best institutions in the country. To celebrate, free admission is offered Monday-Sunday, Aug. 15-Oct. 9. The museum has made many additions to its facility, exhibits and educational programs in the past year. This includes renovations to its signature roofline, which will be under construction this fall. These improvements reflect a commitment to engage the community and work toward the highest level of standards of the museum field. The museum hosts an accredita-
tion celebration Friday, Oct. 7, during the 14th annual Chesapeake Wildfowl Expo. Additional details about the dinner and ticket information are available on the museum’s website at www.wardmuseum.org. AAM accreditation is the field’s primary vehicle for quality assurance, selfregulation and public accountability, and earns national recognition for a museum for its commitment to excellence in governance, collections stewardship, public programs, financial stability, high professional standards and continued institutional improvement. Of the nation’s estimated 17,500 museums, 776 are currently accredited. The Ward Museum is one of only 13 museums accredited in Maryland and one of only three on the Eastern Shore. Accreditation is a rigorous process that examines all aspects of a museum’s operations. To earn accreditation, a mu-
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seum must conduct a year of self-study, and then undergo a site visit by a team of peer reviewers. The Ward Museum is nestled next to Schumaker Pond in Salisbury, surrounded by wildlife in the heart of the Atlantic Flyway. The museum was named in honor of Steven and Lemuel Ward, whose vision and artistry in carving decoys pioneered the transition in the role of the decoy from a working tool to an expressive wildfowl sculpture. The museum’s eight galleries and 4.5-acre waterfront campus bring art, nature and tradition within reach of visitors of all ages. The museum is open year-round with a diverse offering of nationally recognized special events, exhibitions and educational programs. To learn more about these programs, including membership and volunteer opportunities, visit www.wardmusuem.org
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ADVERTISING Morning Star Publications, Inc. Melissa Perdue 302-629-9788 302-629-9243 mspublications.com mperdue@mspublications.com 951 Norman Eskridge Hwy., Seaford, DE 19973 302-841-0887 _________________________________________________________________________________________________________________________________________________________________________ ARCHITECTS & ENGINEERS Andrew W. Booth & Associates, Inc. Matthew Smith 410-742-7299 410-742-0273 awbengineers.com msmith@awbengineers.com 1942 Northwood Dr., Salisbury, MD 21801 Debbie Bailey dbailey@awbengineers.com _________________________________________________________________________________________________________________________________________________________________________ Davis, Bowen & Friedel Michael Wigley 410-543-9091 410-543-4172 dbfinc.com mrw@dbfinc.com One Plaza East, Suite 200, Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ George, Miles & Buhr, LLC Michelle Everngam 800-789-4462 410-548-5790 gmbnet.com meverngam@gmbnet.com 206 W. Main St., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ ARCHITECTURAL & ENGINEERING SUPPLIES DiCarlo Precision Instrument & DiCarlo Precision Imaging John DiCarlo 410-749-0112 410-749-9323 dicarlo1.com john@dicarlo1.com 2006 Northwood Dr., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ AUTO DEALERS Pohanka Automotive Group Chris Hagel 410-749-2301 410-742-5168 pohankaofsalisbury.com chagel@pohankaofsalisbury.com 2012 North Salisbury Blvd., Salisbury, MD 21801 ext: 8030 ________________ ________________________________________________________________________________________________________________________________________________________ Sherwood of Salisbury Matt Romanowski 410-548-4600 410-548-4662 sherwoodofsalisbury.com mattromo@sherwoodofsalisbury.com 1911 N. Salisbury Blvd., Salisbury, MD 21804 _________________________________________________________________________________________________________________________________________________________________________ COMMERCIAL BROKERAGE Rinnier Commercial Blair Rinnier, CCIM, CPM 410-742-8151 410-742-8153 rinnier.com brinnier@rinnier.com 218 East Main St., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ CONSTRUCTION Malone Homes Jason Malone 443-260-4775 443-260-1769 malonehomesmd.com jason@malonehomesmd.com PO Box 1109, Allen, MD _________________________________________________________________________________________________________________________________________________________________________ Ruark Builders Barbie Hannemann, VP 410-749-0193 410-860-4875 ruarkhomes.com bhannemann@ruarkhomes.com 4920 Snow Hill Rd., Salisbury, MD 21804 410-677-3835 _________________________________________________________________________________________________________________________________________________________________________ FINANCIAL The Bank of Delmarva Debbie Abbott 410-548-1100 410-742-9588 bankofdelmarva.com dabbott@bankofdelmarva.com 2245 Northwood Dr., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________ Delmarva Wealth Management Bob Anderson 410-912-4286 410-912-4287 delmarvawealth.com bob.anderson@lpl.com 543 B Riverside Dr., Salisbury, MD 21801 855-566-6362 ________________________________________________________________________________________________________________________________________________________________________
Business Journal • September 2011
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SEPTEMBER 2011 DIRECTORY PG 3
Name
Contact
Ribbon cutting at Hobby Lobby The Salisbury Area Chamber of Commerce held a ribbon cutting to help Hobby Lobby with the grand opening of their new location at 2722 N. Salisbury Blvd., in Salisbury. Store manager Ralph Stief cut the ribbon, surrounded by his staff, corporate representatives of Hobby Lobby, as well as chamber members and guests. For more information, visit www.HobbyLobby. com.
Business Journal Directory
Phone
Fax
Website
HEATING AND AIR Mid-Atlantic Heating and Air 410-546-5404 410-546-5418 midatlanticheatandac.com 2312 Allen Dr., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________ INDUSTRIAL COMMERCIAL PAINTING ProCoat, PO Box 2154
David Ennis
410-749-7491
443-944-9924
procoatdmv.com
dennis@procoatdmv.com
26538 Siloam Rd., Salisbury, MD 21802 ________________________________________________________________________________________________________________________________________________________________________ INSURANCE
Allstate Insurance Fred Pastore 410-860-0866 410-860-0869 allstate.com/fredpastore fredpastore@allstate.com 111 Naylor St., Salisbury, MD 21804-4333 ________________________________________________________________________________________________________________________________________________________________________ Avery Hall Insurance Group Kevin Hayes 410-742-5111 410-742-5182 averyhall.com khayes@averyhall.com 308 E. Main St., Salisbury, MD 21801 Joe Gast jgast@averyhall.com ________________________________________________________________________________________________________________________________________________________________________ Gamee Elliott, State Farm Insurance Gamee Elliott 410-749-4725 410-749-4175 statefarm.com gamee.elliott.bvm6@statefarm.com 923 Eastern Shore Dr., Salisbury, MD 21804 ________________________________________________________________________________________________________________________________________________________________________ Gary K. Marshall Agency David Galeone 410-651-1111 garymarshallagency.com dgaleone@yahoo.com PO Box 250, 12610 Somerset Ave. Princess Anne, MD 21853 ________________________________________________________________________________________________________________________________________________________________________ Landmark Insurance & Financial Group Charles McClenahan 410-651-2110 410-651-9288 landmarkinsuranceinc.com charlie@ 30386 Mt. Vernon Rd., Princess Anne, MD 21853 888-651-2111 landmarkinsuranceinc.com ________________________________________________________________________________________________________________________________________________________________________ RPS ISG International Brad Sutliffe 410-901-0736 410-910-0836 isgintl.com Brad_Sutliffe@isgintl.com 204 Cedar St., Cambridge, MD 21613 ________________________________________________________________________________________________________________________________________________________________________ PRINTING
DiCarlo Digital Center. Joey DiCarlo 410-749-9901 410-749-9885 dicarlodigitalcopycenter.com joey@dicarlo1.com 109 South Division St., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________ REAL ESTATE Remax Crossroads, PO Box 307 Susan Mergargee 443-736-3373 443-736-3379 LiveonDelmarva.com susanmegargee@remax.net 103 E. Main St., Fruitland, MD 21826 Broker, Owner ________________________________________________________________________________________________________________________________________________________________________ TIRE & AUTO CENTER Burnett White Dawn Tilghman 410-742-2222 410-543-4182 burnettwhite.com burnettwhite@cavtel.com 412 East Main St., Salisbury, MD 21804 ________________________________________________________________________________________________________________________________________________________________________
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Apple congratulates associates
Apple Discount Drugs announces the certification of Jamie Malone as a Certified Pharmacy Technician (CPhT) and Anna R. Era, Apple’s human resources manager, as a Professional in Human Resources (PHR) Jamie Malone is recognized under The Pharmacy Technician Certification Program which is accredited by the National Commission for Certifying Agencies (NCAA). Malone The goal of the Pharmacy Technician Certification program is to enable pharmacy technicians to work more effectively with pharmacists to offer greater patient care and Era service. As a certified HR professional, Anna Era has demonstrated that she knows the most current principles and core practices of HR management, has become more marketable when competing for top HR positions and has raised her professional confidence among staff and peers. More than 108,000 HR professionals have earned HR certification. Earning the PHR credential demonstrates to each individual and the organization they represent that they are committed to a higher standard.
King joins ASCD
Atlantic/Smith, Cropper & Deeley welcomes Christena King, claims specialist, to their agency. King has been in the insurance industry for 10 years, starting as a customer service agent. A member of Cross Pointe Church, King is a council member for King the Town of Blades. She resides in Blades with her husband, Butch, and children, Trey and Autumn.
Boston completes banking school Edward M. Thomas, president & CEO of The Bank of Delmarva, has announced the recent graduation of Tim S. Boston from Maryland Bankers School. The school is held for three years, annually, by Boston the Maryland Bankers
Business Journal • September 2011
Personnel File
Association at the University of Maryland, College Park. Upcoming bank executives are educated by some of the best teachers in the country on financial processes and advocacy for the banking industry. Boston joined the bank in 2007 as branch manager and assistant vice president for the East Salisbury branch. He is a graduate of the University of South Carolina and Washington High School. Boston resides in Salisbury with his wife, Kimberly and their son, Trevor.
Becker Morgan welcomes three
The Architectural/Engineering firm of Becker Morgan Group, Inc. recently welcomed new staff members to their team. Susan C. Kotra joins the Salisbury office as a receptionist and will provide administrative Kotra support. She is a graduate of the University of Utah with a bachelor of arts in German. Shirley M. Lynch joins Becker Morgan Group as an accounts receivable manager in the Lynch Salisbury office. Shirley brings over 21 years of experience including office management, administrative support and accounts payable/ receivables. Sarah A. Linzey joins the Salisbury office as Linzey a graphic designer. She graduated with a bachelor of fine arts in graphic design from Salisbury University. Linzey will provide graphic support for all three offices.
Jones earns CISR designation Atlantic/Smith, Cropper & Deeley is proud to announce that Brandi Jones, a personal lines customer service agent, has earned her Certified Insurance Service Representative designation (CISR). Jones has been with ASC&D since 1997.
Dodd passes examination
Jones
Becker Morgan Group congratulates J.C. Dodd for passing the examination to become a Delaware Professional Land Surveyor. To obtain this registration, an individual must pass a series of exams and
fulfill education and experience requirements set forth by the Division of Professional Regulation/ Board of Professional Land Surveryors. Dodd is a senior assoDodd ciate in the firm’s Dover office and manages the Dover survey crews. Dodd’s responsibilities with Becker Morgan Group include serving as a project manager and survey manager for various municipal and site development projects; as well as preparation of boundary surveys, record plats for major and minor subdivisions, topographic survey base maps and ALTA/ACSM Land Title surveys.
Hall qualifies for award
The Leading Producers Round Table (LPRT) of the National Association of Health Underwriters announces that K. Jill Hall of Landmark Insurance & Financial Group has qualified to receive the association’s prestigious Golden Eagle Award. The Golden Eagle Hall Award is the highest recognition bestowed upon an individual who has demonstrated professional excellence in the sale of health and disability income insurance. The National Association of Health Underwriters represents 20,000 professional health insurance agents and brokers who provide insurance for millions of Americans.
Green joins ASC&D
Atlantic/Smith, Cropper & Deeley welcomes Brandon Green to their Commercial Lines Department. Brandon, a client service agent, has been in the insurance industry for five years with experience as a transportation underwriter. He is a graduate of Parkside High School and attended the University of Maryland. He resides in Salisbury with Green his wife, Brandy, and their children, Owen, Paxton and Savannah.
Newcomb promoted at ISG
RPS ISG International, has announced the promotion of Allyson Newcomb to national account manager for their Technology & Cyber Division. Newcomb joined the company in 2008 as a marketing coordinator. She
attended Geneva College in Beaver Falls, Pa., and earned her commercial insurance license in 2005. In her new position, she will be responsible for coordinating the Newcomb retention and management of business clients in the technology sector throughout the United States.
Garvey joins insurance agency
Gary Marshall Insurance Agency welcomes Lori Garvey as a new personal lines CSR/producer to the Salisbury office. Garvey, who resides in Laurel, has been in the insurance industry for 16 years. She previously worked for Avery Hall Insurance for 10 years and also Allstate Insurance in San Diego, Garvey Calif. Garvey specializes in property and casualty insurance which includes auto, home, boat, and motorcycle along with other lines of insurance.
ASC&D welcomes VanEss
Atlantic/Smith, Cropper & Deeley Insurance Brokers, an independent insurance agency, welcomes Mary VanEss as a commercial lines customer service agent. VanEss, a Salisbury native, has been in the insurance business for 35 years. She has earned the designation of CISR (Certified Insurance SerVanEss vice Representative).
Monica named vice president
Pepco Holdings has announced that Laura L. Monica has joined the company as vice president, corporate communications. “I am very pleased to have Laura join the executive leadership team, reporting directly to me,” said Joseph M. Rigby, chairman, president and chief executive officer of Pepco Holdings, Inc. “Laura’s expertise in corporate communications is complemented by extensive Monica experience in utilities, business, finance and strategic planning.” Monica served as senior vice president, corporate communications and external affairs, at American Water, the country’s largest water services compa-
Business Journal • September 2011 ny where she led and directed strategy development for customer communications, branding, marketing, advertising, internal and external affairs, government affairs and corporate responsibility activities. Monica also founded High Point Communications, where she served as president for more than 15 years. She earned a master’s in public administration and a bachelor of arts from the University of New Hampshire.
RE/MAX recognizes Campbell
RE/MAX, LLC, the Denver-based franchise company, recently recognized Holly Campbell for her outstanding performance for the year to date, ending June 30, 2011. Campbell was named No. 22 of all RE/MAX agents in Maryland, a considerable accomplishment given the turbulent housing market. Campbell has been with RE/MAX Premier Properties for almost 2 years and has had a meteoric rise to the top of the Coastal Association of Realtor’s Top Producers coming in at #8 out of the 1,000+ agents in the asCampbell sociation. She continues to hold the slot as the #1 producing agent for RE/MAX Pre-
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mier Properties, to date, and was also recently named the top listing agent for the month of July. The RE/MAX Premier Properties Salisbury office is located at 2815 N. Salisbury Blvd. To contact Holly, call 410-749-0057 or visit www.HomesByHolly.com.
Luppens promoted at United Way
Amy (Sartorio) Luppens has been promoted to assistant director of the United Way of the Lower Eastern Shore. Luppens has served as donor relations director for the organization since August 2010, responsible for marketing and donor relations, as well as the development of the Young Leaders Society. She has prior experience in marketing and resource development at Johns Hopkins University and the Memorial Hospital Foundation. A Salisbury native, LupLuppens pens is a West Virginia University alumnus. Luppens replaces Aaron Reid, who was with the local United Way office for five years and served as assistant director since 2008. Reid accepted a new position as executive director of the United Way of Warren County in Ohio.
ERIC ABBEY / OWNER LOVING PETS CORPORATION DECORATIVE FEEDING BOWLS AND PET TREATS CRANBURY, NJ SINCE 2005 18 EMPLOYEES
SELLING MORE WITHOUT GOING BROKE CHALLENGE: Eric was enjoying astronomical growth. Orders for the Bella Bowl™, the company’s top seller, were going through the roof. But demand was putting a strain on Eric’s relationship with his supplier, not to mention his cash flow.
ACHIEVEMENT: Loving Pets recently sold more than 330,000 Bella Bowls™ in a single month — the most ever. Now that Eric’s cash flow is steady, he can focus on taking his business to the next level. WATCH ERIC’S FULL STORY at pnc.com/cfo and see how PNC CFO: Cash Flow Options can help solve your business challenges. Call 1-877-CALL-PNC or visit a PNC branch to start your own Cash Flow Conversation today. ACCELERATE RECEIVABLES IMPROVE PAYMENT PRACTICES INVEST EXCESS CASH LEVERAGE ONLINE TECHNOLOGY ENSURE ACCESS TO CREDIT
The person pictured is an actual PNC customer, who agreed to participate in this advertisement. Loving Pets’ success was due to a number of factors, and PNC is proud of its role in helping the company achieve its goals. 1 All loans are subject to credit approval and may require automatic payment deduction from a PNC Bank Business Checking account. Origination and/or other fees may apply. Banking and lending products and services and bank deposit products are provided by PNC Bank, National Association, a wholly owned subsidiary of PNC and Member FDIC. Bella Bowl is a registered trademark of Loving Pets Corporation. PNC is a registered mark of The PNC Financial Services Group, Inc. (“PNC”). BBK-5324 ©2011 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC
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SOLUTION: Eric and his PNC banker had the Cash Flow Conversation. They found that increasing Eric’s line of credit1 would help keep production lines flowing smoothly — and allow Eric and his team to go out and sell even more, without worrying about cash shortfalls.