2013 Sustainability Report of the São Paulo Metrô by Relatório de Sustentabilidade 2013 do Metrô de São Paulo

2013 SUSTAINABILITY REPORT

SUSTAINABILITY IS SOMETHING THAT TRANSCENDS ENVIRONMENTAL ISSUES. IT IS EMBEDDED IN METRÔ’S MISSION, MEETING SOCIETY’S URBAN MOBILITY NEEDS IN AN INTEGRATED, BALANCED WAY.

GRI 3.4

www.metro.sp.gov.br

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

www.metro.sp.gov.br/relatoriodesustentabilidade-2013 This report has been published only electronically in order to avoid paper consumption. Print only when necessary. The São Paulo Metrô and the environment appreciate it. Access the website to download or go through the on-line and flip book versions for better visualization.

Contact for suggestions or information related to this sustainability report can be made via our website www.metro.sp.gov.br by submitting your message through the “Fale Conosco” [Contact Us] menu, “Outros” [Others] option.

MAP OF THE METROPOLITAN TRANSPORT SYSTEM  SÃO PAULO METRÔ FUTURE NETWORK (YEAR 2025)

CONVENTIONAL METRÔ  LINE 1-BLUE  LINE 2-GREEN LINE 3-RED  LINE 4-YELLOW  LINE 5-LILAC  LINE 6-ORANGE  LINE 19-AZURE  LINE 20-PINK  LIGHT METRÔ  LINE 15-SILVER  LINE 17-GOLD  LINE 18-BRONZE  CPTM – METROPOLITAN TRAINS  LINE 7-RUBY  LINE 8-DIAMOND WEST-SOUTH EXPRESS  LINE 9-EMERALD  LINE 10-TURQUOISE  LINE 11-CORAL  LINE 12-SAPPHIRE  LINE 13-JADE  LINE 14-ONYX  WEST ARC LINE  EMTU – BUS LANE  SPTRANS – BUS LANE  TRANSFER STATION  URBANIZED AREA

GERALDO ALCKMIN  GOVERNOR OF THE STATE OF SÃO PAULO

JURANDIR FERNANDO RIBEIRO FERNANDES  METROPOLITAN TRANSPORT SECRETARY

LUIZ ANTONIO CARVALHO PACHECO  SÃO PAULO METROPOLITAN COMPANY PRESIDENT

NELSON SHEIJI KAWAKAMI  DIRECTOR OF CORPORATE AFFAIRS

WALTER FERREIRA DE CASTRO FILHO  ENGINEERING AND CONSTRUCTION DIRECTOR

JOSÉ GUILHERME ROCHA JUNIOR  FINANCE DIRECTOR

MÁRIO FIORATTI FILHO  OPERATION DIRECTOR

MÁRIO FIORATTI FILHO  METROPOLITAN TRANSPORTS PLANNING AND EXPANSION DIRECTOR (INTERIM)

BOARD OF DIRECTORS GRI 4.1, 4.2, 4.3 CHAIRMAN  JURANDIR FERNANDO RIBEIRO FERNANDES

MEMBERS  ALBERTO GOLDMAN   ALMINO MONTEIRO ÁLVARES AFFONSO   ANTONIO DONATO MADORMO   JOSÉ DO CARMO MENDES JUNIOR   LUIZ ANTONIO CARVALHO PACHECO   PETER BERKELY BARDRAM WALKER   RUY MARTINS ALTENFELDER SILVA

AUDIT COMMITTEE  FULL MEMBERS  ATÍLIO GERSON BERTOLDI   MARCOS DE BARROS CRUZ   MARIA DE FÁTIMA ALVES FERREIRA   HENRIQUE MOTTA PINTO  SANDRA MARIA GIANNELLA

SUBSTITUTES MEMBERS  ANTÔNIO PAULO VOGEL DE MEDEIROS   CONCEIÇÃO APARECIDA FILETI FRAGA   ENERGITA ALVES MOREIRA DOS SANTOS   EUNICE BARBOZA MACHADO   MARIA CONSTANÇA FIGUEIREDO

LEARN MORE AT:

www.metro.sp.gov.br/metro/institucional/diretoria.aspx

2013 SUSTAINABILITY REPORT

COMPANHIA DO METROPOLITANO DE SÃO PAULO • 1st EDITION • SÃO PAULO • MAY, 2014

EMPRESA

COMPANHIA

COMPANHIA DO

ESTRADA DE FERRO

CONCESSIONÁRIA DA

METROPOLITANA

PAULISTA DE TRENS

METROPOLITANO

CAMPOS DO JORDÃO

LINHA 4-AMARELA,

DE TRANSPORTES

METROPOLITANOS

DE SÃO PAULO

Responsible for implementation, operation and maintenance of lines 7-Ruby, 8-Diamond, 9-Emerald, 10-Turquoise, 11-Coral, East Express, and 12-Sapphire of the railway system.

Responsible for implementation, operation and maintenance of lines 1-Blue, 2-Green, 3-Red, and 5-Lilac of the subway system.

URBANOS DE SÃO PAULO

Responsible for planning, monitoring, and controlling the bus system in the metropolitan regions.

Responsible for the operation and maintenance of rail services (mountain train, tourist streetcar, and steam locomotive) and the cable car in Campos do Jordão.

DO METRÔ DE SÃO PAULO

Responsible for the operation and maintenance of Line 4-Yellow.

SÃ O

G O V

G SU UI ST DE A LIN IN E A S B F LE O M R O B IL IT N ET Y W O R K EX PA N SI O N

ER N A N C E

C EO

PA U

M ES SA G E

M ET R Ô

CONTENTS

23  New management

25  Management of expansion enterprises

14  Mission and Vision Statements

25  Management systems certificate

35  Network expansion surveys  36  32  Sustainable mobility

17  Company related to the Government of São Paulo

18  Mobility and integration in the São Paulo Metropolitan Region

18  Enterprises in Public-Private Partnership – PPP

19  Revenue

19  Fare policy

20  Fares/Tickets

Environmental assessment of the future network

36  São Paulo Metrô under construction: new connections will expand the existing network by 80%

40  São Paulo Metrô: environmental quality inducer in the São Paulo Metropolitan Region

42  Subway network expansion: activities in 2013

C ES S

R A IL S N

102

G R II

N D

PR O R TI N G R EP O

EN G A G EM EN T

ST A IN A B

IL IT Y

M A IN TE N A N C E A N D N O PE R AT I O

104

80  Company’s public relations process  81  48

Users relationship

Passenger demand

94  Community relationship

Citizens relationship

System maintenance

Relationship with the technical community

Supplies logistics

97  Relationship with the press   98  56

Relationship channels

Business and opportunities

THE GRI INDICATORS COVERED IN THIS REPORT CORRESPOND TO THE FOLLOWING ASPECTS:

GRI • PROFILE

EC • ECONOMIC

Revenue and expenditure

EN • ENVIRONMENTAL

SO • SOCIETY

Financial resources

64  Social balance

PR • PRODUCT  LA • LABOR  HR • HUMAN RIGHTS

66  Energy

69  Greenhouse gas emissions – GGE

72  Environmental indicators

74  Corporate social responsibility  78  Corporate social indicators

GRI 1.1, 1.2

CEO'S MESSAGE

THE ISSUE OF URBAN MOBILITY, PREVIOUSLY RESTRICTED TO ACADEMIC AND INDUSTRY DISCUSSIONS, CURRENTLY MOBILIZES CITIZENS, BECAUSE IT AFFECTS THE LIFE AND DEVELOPMENT OF CITIES.

The path to the solution requires the involvement of all sectors of society. But, without a doubt, the improvement and expansion of public transport, in particular high-capacity systems such as the São Paulo Metrô, are a priority.  In the last five years, there has been an increase of 45% in the number of trips using the subway in the metropolitan region, as pointed out by the Research on Mobility in the São Paulo Metropolitan Region, carried out by the Companhia do Metropolitano de São Paulo in 2012, which demonstrates the reliability of users in relation to this means of transport. The socio-environmental, economic, and urban benefits provided by the network operated by the São Paulo Metrô have generated savings of R$ 9.6 billion for São Paulo in 2013, considering the reduction in pollutant emissions, fossil fuel consumption, costs with accidents, and especially the duration of trips, among other gains.   The São Paulo Metrô is currently undertaking the greatest expansion program in its history. There are four subway projects under construction: lines 4-Yellow, 5-Lilac, 15-Silver, and 17-Gold, generating more than 50 thousand direct and indirect jobs. The starting of three more ventures is also under planning: the expansion of Line 2-Green and the deployment of the new lines 6-Orange and 18-Bronze – in 2014. In all, we will have more than 100 kilometers of lines under construction simultaneously. To achieve these bold goals, the São Paulo Metrô has improved its processes and management techniques. With the support of FIA-USP, the Corporate Project Management Office was created and it launched the Expansion Venture Management Guide.

In 2013, the new headquarters of the Metrô Corporate University - Unimetro was opened, starting a new practice model, which will be the means for strengthening skills related to business strategy. It was reached the number of 25 thousand training participants during the year. We continued our new talent identification programs and partnerships with renowned institutions, such as the MBA from Escola Politécnica da USP, for the improvement of our staff.  In addition to these efforts, the São Paulo Metrô administration faced the challenge of cutting costs and keeping the accounts balanced in order to meet the needs of our users. With the fare at R$ 3, the same value as in 2012, users have access to an integrated transport system on rails, comprising 75.1 km of subway – with the inauguration of Adolfo Pinheiro Station, on Line 5-Lilac – and 260 kilometers of CPTM lines.   Thus, the daily challenge of transporting 4.4 million people requires much management expertise and preparation from all the staff. On November 14, 2013, we had a historical record of 4.9 million passengers transported on a single day in the subway system, operated by the São Paulo Metrô and Line 4-Yellow.   Finally, we understand that sustainability is something that transcends environmental issues. It is part of the Mission of the São Paulo Metrô, which is to provide public transportation with speed, safety, reliability, and environmental sustainability, meeting society’s urban mobility needs in an integrated, balanced way. LUIZ ANTONIO CARVALHO PACHECO CHIEF EXECUTIVE OFFICER

GRI 4.8

MISSION PROVIDE PUBLIC TRANSPORT   WITH SPEED, SAFETY,   RELIABILITY AND ENVIRONMENTAL SUSTAINABILITY.

VISION THE COMPANY’S VISION WAS ESTABLISHED WITH THE PURPOSE OF FOCUSING ITS ACTIONS ON THREE MAJOR BLOCKS: NETWORK EXPANSION AND MODERNIZATION CONSIDERING SUSTAINABLE MOBILITY GUIDELINES, PROCESS MANAGEMENT FOR CONTINUOUS IMPROVEMENT AND SOCIO-ENVIRONMENTAL RESPONSIBILITY. • I n constant network expansion and modernization  • F inancially optimized  • Committed to the continuous improvement of standards of excellence in operations and management  • Innovative  • Socially responsible  • Leader in quality with attractiveness on public transport

The expansion of the subway network, linking the capital to cities in the metropolitan region, increases mobility with the integration of several means of transport.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

GRI 2.1, 2.2, 2.3, 2.6, 2.7, 2.8

SÃO PAULO   METRÔ COMPANY RELATED TO THE GOVERNMENT OF SÃO PAULO  Companhia do Metropolitano de São Paulo is a company related to the Metropolitan Transport Office of the State of São Paulo – STM, such as the train systems, operated by CPTM, bus transport, operated by EMTU (metropolitan bus), Line 4-Yellow, operated by ViaQuatro, and rail services, operated by Estrada de Ferro Campos do Jordão.  The company was established in the form of a joint capital company on April 24th, 1968, two years after being created by Municipal Law No. 6,988/66. Currently, the state’s interest is 96.28%, the city’s interest is 3.65%, while other shareholders have an interest of 0.07%, as on December 31st, 2013.  Due to being a company whose major shareholder is the Government of the State of São Paulo, it follows the guidelines for the metropolitan transport sector and is subject to the legislation that sets rules for public affairs, such as Federal Law No. 8,666/93 and its amendments. On bidding processes, it follows the rules for licensing/

technical qualification of tenderer companies which, when contracted, must comply with the legal and regulatory requirements related to the activity carried out and its environmental impacts.  It is responsible for planning the subway network and conceiving engineering and architecture projects to deploy subway and monorail lines, as well as for operating and maintaining the public subway transport system on lines 1-Blue, 2-Green, 3-Red, and 5-Lilac in the São Paulo metropolitan region.  The subway network operated by the São Paulo Metrô was 65.3 kilometers long in 2013. With Line 4-Yellow, whose operation was granted by the government to the private company ViaQuatro, the subway network totaled 74.3 km in length.  The São Paulo Metrô 9,477 employees are registered according to the Consolidation of Labor Laws – CLT, in addition to contracted service teams in support to cleaning, garden maintenance, surveillance, transport activities, etc.

MOBILITY AND INTEGRATION IN THE SÃO PAULO METROPOLITAN REGION  The current subway network is integrated with the metropolitan trains, operated by Companhia Paulista de Trens Metropolitanos – CPTM, to urban buses, operated by São Paulo Transportes – SPTrans, and metropolitan buses, operated by Empresa Metropolitana de Transportes Urbanos – EMTU.   In addition to the connections with the CPTM railway system at the Luz, Pinheiros, Tamanduateí, Brás, Palmeiras-Barra Funda, Tatuapé, Corinthians-Itaquera, and Santo Amaro stations, the network has connections to bus terminals at Tietê, Jabaquara, and PalmeirasBarra Funda stations, as well as car parking lots.   With the expansion of the subway network linking the capital to cities of the metropolitan region, mobility increases with the integration of several transport modes (metropolitan trains, urban buses, intercity buses, interstate buses, cars and bicycles).   The deployment of future stretches of the network will serve the cities of Guarulhos (Line 2-Green) and Taboão da Serra (Line 4-Yellow), and new lines will connect the city of São Paulo to São Bernardo do Campo (lines 18-Bronze and 20-Pink).

ENTERPRISES   IN PUBLIC-PRIVATE PARTNERSHIP – PPP  The government has sought public-private partnerships to enable the expansion of the network. The São Paulo Metrô, while responsible for planning the subway network, has developed line tracing studies in PPP and has provided technical support for the development of bidding processes by the Metropolitan Transport Office of the State of São Paulo – STM.   The following ventures are currently underway as PPP: Line 4-Yellow, from Luz to Vila Sônia (phase I and phase II) and Taboão da Serra (phase III); Line 6-Orange, from Brasilândia to São Joaquim; Line 18-Bronze, from Tamanduateí to Paço Municipal in São Bernardo do Campo; Line 20-Pink, connecting the cities of São Paulo and São Bernardo do Campo.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SÃO PAULO METRÔ

REVENUE  The costs of maintaining the company’s structure are borne by the sum of the fare and non-fare revenues, and gratuity reimbursements values.   Therefore, the total revenue is the value resulting from fare payments by users of the subway transport service, added to reimbursements from the Government of the State of São Paulo due to gratuities granted by it, and non-fare revenue values, which are those comprising, among others, the use and trading of advertising space, use of spaces at stations and urban terminals, trading and management of the company’s land and associated ventures, such as shopping malls.      FARE POLICY   The fares charged by the São Paulo Metrô are a result of a fare policy defined by the Government of the State of São Paulo, which considers the socio-economic profile of the users and their transport needs, as well as the goal of the operators to reach and maintain an economic-financial balance.

FARES/   TICKETS

TICKETS

FEATURES

BENEFIT

Bilhete Único Comum

Valid on the rail system and up to three trips in the bus system in the city of São Paulo, within the period of three hours.

Reduction of more than 22% in the case users who make a bus and a subway trip.

Valid for Bilhete Único users who enter the subway from 4:40 am until 6:14 am.

Reduction of more than 16% in the fare charged in the case of Madrugador, and almost 30% in the case of Madrugador Integrado compared to the single trip ticket. As of 2012, this benefit includes the Bilhete Único Vale-Transporte (Transport Voucher Single Ticket).

Valid for Bilhete Único users at Line 5-Lilac from 9:00 am to 10:00 am.

Da Hora: reduction of 16.7% compared to the single trip ticket. Da Hora Integrado: reduction of 9.4% compared to the Bilhete Único Integrado (subway and MSP bus) fare. Both can be used with Transport Vouchers.

Fidelidade (Fidelity)

Valid for regular São Paulo Metrô users.  Electronic card charged with 8, 20, or 50 trips.

Reduction of 7% to 15% compared to the single trip fare.

Lazer (Leisure)

Electronic card charged with 10 trips. Use from 6:00 pm on Saturdays until the operation is closed on Sundays; during the entire commercial operation on national and São Paulo state holidays. Exclusive use on the subway and CPTM metropolitan trains.

Reduction of more than 16% compared to the single trip fare.

Integration of the São Paulo Metrô with EMTU buses.

Free integration at Capão Redondo and Campo Limpo stations. At Tamanduateí station, the charged fare is R$ 5.20. At Jabaquara station, with the Jabaquara-São Mateus Metropolitan Corridor, R$ 5.80.

Valid only on the subway-bus direction at Largo Treze Station bus terminal, Line 5-Lilac, during rush hour, from 9:00 am to 10:00 am.

Free integration.

Transfer at Brás, Luz, Palmeiras-Barra Funda, Santo Amaro, Tamanduateí, Corinthians-Itaquera, and Tatuapé station on business days from 11:00 am to 4:00 pm, and from 8:00 pm to 12:00 am, on Saturdays, from 3:00 pm, and on Sundays and holidays, throughout the entire day.

Free transfer.

E-Fácil (E-Easy) Card: parking at Santos-Imigrantes, Brás, Bresser-Mooca, and Corinthians-Itaquera stations.

Amount paid for parking includes granting of two trips on the subway system.

(Regular Single Ticket) and Integrated Transport Voucher Madrugador (Early Riser) and Madrugador Integrado (Integrated Early Riser)

Da Hora (Hourly) and Da Hora Integrado (Integrated Hourly)

OTHER INTEGRATIONS Integration with intercity buses

Free integration with São Paulo city buses

Free integration between subway and CPTM metropolitan trains.

Integration between subway and car parking lots

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SÃO PAULO METRÔ

TICKETS

FEATURES

BENEFIT

METROPOLITAN INTEGRATION BOM – Metropolitan Bus Ticket*

Integration with the intercity buses managed by EMTU at all São Paulo Metrô stations.

Temporal fares

Trips on the capital’s city buses, subway, and train for 31 consecutive days as of the first use.

Unlimited use.

Monthly Regular

Valid only on one means: rail or bus.

For anyone who makes more than 46 trips per month in one single means, regular user on business days and weekends. Value: R$ 140.

Monthly Transport Voucher

Valid for registered workers who use only one means – rail or bus –, pursuant to the same legislation as the Transport Voucher.

For workers who provide external service at the delivery area and office/bank services. Value: R$ 140.

Monthly Integrated

Unlimited trips and integrations on buses, subway, and train.

For anyone who makes more than 49 integrated trips (rail and capital city bus). Value: R$ 230.

Monthly Integrated

Unlimited trips and integrations on buses, subway, and train.

Value: R$ 230.

Transport Voucher Monthly Student

50% reduction compared to Monthly Regular values. There is no 50% reduction in the Monthly Integrated. Value: R$ 70.

DISCOUNTS / FREE PASSES Students

(Decree No. 11,309, dated 9/12/1974).

50% fare exemption on the single trip fare value.

Elderly

Renewable ticket every 180 days. Valid for people with 65 years of age or older (Constitution of 1988 and already authorized by Resolution SNM-182, dated 10/31/1985) and in the process of being applied for users with 60 years of age or older.

Free pass.

Unemployed

Ticket entitled to 90 days (Decree No. 32,144, dated 8/14/1990, as amended by Resolution STM 25, dated 3/28/2003).

Free pass.

People with disabilities

Renewable every 180 days, only for those with permanent disabilities (Resolution STM-101, dated 5/28/1992).

Free pass. Gratuity for companions (Resolution STM-61, dated 10/27/2006).

Military Police and

(Resolution SNM-032, dated 2/28/1985, and Resolution SNM-150, dated 10/8/1987).

Free pass.

Metropolitan Civil Guard Bailiffs

Valid during work (upon letter issued by the judge in charge).

Free pass.

* Deployment of BOM – Metropolitan Bus Ticket validators at the São Paulo Metrô stations is nearing completion. BOM use has increased almost five times when comparing the first quarter to the fourth quarter of 2013, approaching 900 thousand passengers per month.

In order to meet expansion goals and the challenges that involve the complexity of deploying a subway line, initiatives were adopted to enhance technical and managerial excellence.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

GRI 1.2, 4.8, 4.9, 4.11

GOVERNANCE

NEW MANAGEMENT   On June 6th, 2013, the new management took over the company. Luiz Antonio Carvalho Pacheco became the president of the São Paulo Metrô. Pacheco, who had been working as deputy secretary of Metropolitan Transport, has a degree in business administration and economy from the Pontifical Catholic University of São Paulo (PUC-SP).  There also have been changes in the Corporate Affairs, Finance and Planning, and Metropolitan Transport Expansion departments. The missions and tasks of the areas responsible for business planning and enterprise management were changed in the company’s management structure. The objectives of the Metrô Corporate University – Unimetro were redefined, in order to prepare the younger professionals and staff that will work at the future metropolitan transport network.

LEARN MORE ABOUT THE SÃO PAULO METRÔ STRUCTURE AT:

www.metro.sp.gov.br/metro/institucional  www.metro.sp.gov.br/sic/pdf/institucional/estatutos-sociais.pdf

AT IO

N A N

TO R

IR EC

TO IN ME R G T A RO N D PO EX L PA ITA N N SI TR O A N N D SP IR O EC R TO TS R

PL A N

PO D R IR AT E E CT A OR FF A OF IR   S

ST E R N U G C IN TI E O E N RI D NG IR EC A TO ND R

C O N

C O R

TE E

IR EC TO

C O

R D

O A

A U D

R S

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

GOVERNANCE

MANAGEMENT OF EXPANSION ENTERPRISES

¹ The impacts related to the expansion of the network are managed by control and compensation programs arising from the licensing process.

In 2013, the Expansion Enterprise Management Guide was launched, defining the Enterprise Life Cycle (Road Map) and the enterprise management strategy.      MANAGEMENT SYSTEMS CERTIFICATE

In order to meet expansion goals and the challenges that involve, in large part, the complexity of deploying a subway line, several initiatives were adopted to enhance technical and managerial excellence.  Changes were made to the missions and tasks of the areas directly responsible for enterprises, expanding the powers and responsibilities of managers. The corporate Project Management Office – PMO was created, following the most modern and best practices adopted by companies responsible for deploying large infrastructure projects around the world.  The Corporate Project Management Office was created, and the professionals underwent a diagnosis of competence and maturity in project management to subsidize the training. A support group was formed to prepare management professionals involved in enterprises to obtain the Project Management Professional – PMP certification, with the purpose of accelerating the spread of best management practices.

The São Paulo Metrô maintains management systems to manage the quality of the services provided, the environmental impacts of the network in operation, and the risks to the health and safety of employees. The systems are in compliance with the reference standards according to an audit carried out by the accredited certification body (BSI Brasil Sistemas de Gestão Ltda.) in 2013.   All systems are subordinate to a single policy – Quality, Environmental, Occupational Health and Safety Policy – and have unified procedures for several requirements which are common to the ISO 9001, ISO 14001, and OHSAS 18001 technical standards. By adopting the standards as reference, the São Paulo Metrô has a standing committee for the assessment of practice and process management.

SYSTEM

SCOPE

Quality (ISO 9001)

Operation, maintenance, supply logistics, procurement and contracting, administrative services, and legal processes, management of the deployment of Line 4-Yellow and Line 17-Gold.

Environment (ISO 14001)

Environmental impacts related to the processes of the deployed network¹.

Occupational Health and

Hazards and risks related to the labor activity of all employees.

Safety (OHSAS 18001)

Audits show that the Occupational Health and Safety Management System (SGSSO) is in compliance with the technical standard OHSAS 18001, 2007 version.

Quality Management System

The quality systems deployed at the company have distinct certificates, but are interconnected through the chain of internal processes. The Operation System establishes its performance requirements based on the users’ needs. Other systems, such as maintenance and supply logistics, meet the quality requirements according to the demand of the operation processes and internal clients.   The increasing demand from users in the subway network has required the systematic implementation of improvements and adjustments in the service operation processes, in order to achieve the desired performance.     Environmental Management System – SGA

The SGA's goals were achieved on schedule. The first phase of the implementation of selective waste collection at the stations was completed in 2013, with the inclusion of Line 1-Blue. All stations in the network have at least one set of collectors at the mezzanine, and an educational campaign was carried out for employees and users. An evaluation of the campaign showed that the deployment was successful and provided subsidies for the continuity of the educational process. An expansion of the environmental education is scheduled for 2014, as well as the monitoring of changes to the city’s selective waste collection legislation, so that new actions are defined.    Objectives

· R educe paper consumption  · Increase the percentage of recycling of generated waste  · Reduce the generation of hazardous waste

· · · ·

R educe potable water consumption  R educe energy consumption at the facilities  I ncrease the level of environmental awareness  I nsert sustainability requirements in the specifications for hiring

Occupational Health and Safety Management System – OHSAS 18001:2007

After external and internal audits, it was noted that the Occupational Health and Safety Management System (SGSSO) is in compliance with the technical standard OHSAS 18001, 2007 version, so that the São Paulo Metrô certification was maintained and is valid until 2016.    Prevention and

Occupational Accidents

In 2013, the severity rate increased 43.5%, compared to the result recorded in 2012. The frequency rate increased 20% over the same period. The absence rate was 6.59% in the year.   The goal to reduce the frequency rate by 8% was not achieved due to an increase of 10% in occupational accidents, mainly in operational and maintenance areas, in which there is a larger number of employees at risk. We highlight that, in 2013, this occurred as a result of external factors, such as fights on game days, events, and protests.   The goal to reduce corporate risks by 15%, from substantial or moderate to acceptable or trivial, was not achieved. One reason for not achieving it was that the majority of items classified as substantial and moderate require control actions at the source for hazard mitigation or elimination, involving infrastructure works, projects, and equipment replacement.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

13 20

12 20

GOVERNANCE

OCCUPATIONAL ACCIDENTS

Severity rate*

Frequency rate**

165

137

197

31.08

31.67

37.93

* Number of days lost per million man-hours of risk exposure. Reflects the extent of the injuries.   ** Number of accidents per million man-hours of risk exposure.

GRI 4.8

GUIDELINES FOR SUSTAINABLE MOBILITY The expansion of the metropolitan transport network, linking the metropolis of S達o Paulo to new urban conglomerates, integrating public motorized and non-motorized means with new technological solutions, are government guidelines to promote sustainable mobility.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SEEK OUT NEW TECHNOLOGICAL SOLUTIONS, NEW RESOURCES FOR INVESTMENTS

SERVE THE NEW CONGLOMERATES, SUCH AS THE MACRO-METROPOLIS OF SÃO PAULO

COMPLETE STARTED WORKS, IMPROVE THE EFFICIENCY OF WHAT IS ALREADY IN OPERATION

INTEGRATE PUBLIC MOTORIZED AND NON-MOTORIZED MEANS, BOTH MUNICIPAL AND METROPOLITAN

PROMOTE SUSTAINABLE MOBILITY IN CITIES

N ET W O RK REDUCES TRAVEL TIME, IMPROVES LIVING CONDITIONS

PROMOTE SUSTAINABLE MOBILITY IN CITIES

INTEGRATION WITH CPTM WITHOUT FARE INCREASE

INTEGRATION   WITH CITY   NETWORK

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

CO M N ET N RO EC PO TE LI D S

GUIDELINES FOR SUSTAINABLE MOBILITY

INTEGRATION WITH BICYCLES AND CARS (BICYCLE RACKS AND PARKING LOTS AT STATIONS)

INTEGRATION WITH INTERCITY NETWORK

INTEGRATION OF ALL MEANS: PHYSICAL, OPERATIONAL, AND FARES

SUSTAINABLE MOBILITY   For the São Paulo Metrô, sustainable mobility represents, above all, people approaching the spaces of the metropolis, and accessibility to employment, healthcare, education, leisure, and culture, with reduced distances and travel times.   Thus, based on the four pillars of sustainability – economic, environmental, social, and urban – the São Paulo Metrô follows, it continues to pursue its goal of providing public transportation with environmentally sustainable technological solutions, in order to meet society’s mobility demands, improving the urban and environmental space, and preserving the historical and cultural heritage of the areas where the subway network is deployed.

SUSTAINABLE MOBILITY GUIDELINES

ECONOMIC

URBAN

SOCIAL

ENVIRONMENTAL

· P roduction capacity  · Associated enterprises  · Consolidation of economic dynamics  · Competitiveness within the metropolitan area

· A rticulation of economic agents and segmentspecific policies  · S tructuring the use and occupation of urban areas  · E nhanced human connectivity  · P romotion of urban architecture and facilities  · Preservation of historical and cultural heritage  · U rban requalification

· Reduced commute time  · Fare policy based on social inclusion  · Guaranteed citizenship

· Reduced pollutant emissions  · Energy efficiency  · Environmental quality

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

GUIDELINES FOR SUSTAINABLE MOBILITY

SUSTAINABILITY

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

GRI 1.2

NETWORK EXPANSION NETWORK EXPANSION SURVEYS   New lines and stations are being designed for the Metropolitan Transport Network.  Currently operating between Vila Madalena and Vila Prudente, the Line 2-Green will be extended between the Vila Prudente and Dutra areas (Northeastern direction), covering a significant portion of the population in Eastern São Paulo and the city of Guarulhos.  Functional designs for additional subway lines are already nearing completion, outlining new stretches and/or connections within the metropolitan area. The Line 4-Yellow expansion project, connecting Vila Sônia to Largo do Taboão, has been concluded, servicing the population of the city of Taboão da Serra.  Functional designs of Line 5-Lilac, from Capão Redondo to Jardim Ângela; Line 6-Orange, covering the São Joaquim-Cidade Líder and Brasilândia-Bandeirantes axis; Line 15-Silver, covering the expansion from Vila Prudente to Ipiranga; Line 19-Celeste, from Campo Belo to Guarulhos; and Line 22-Copper, connecting São Paulo to Cotia, are also currently under development.  The lines currently assessed for deployment via Public-Private Partnership concessions are: Line 18-Bronze, Tamanduateí-Djalma Dutra (São Bernardo do Campo) and Line 20-Pink, Lapa-Moema.

2012 Mobility Survey

The 2012 Mobility Survey was completed in 2013, updating indicators regarding metropolitan population mobility from the 2007 Origin and Destination Survey.   Interviews were conducted in approximately 8,000 households, 33,000 in highways, and 21,000 in bus terminals and airports to gather traveling information to and from the São Paulo Metropolitan Area.

KEY RESULTS AND DATABASE ARE AVAILABLE AT:

www.metro.sp.gov.br/pdf/mobilidade/pesquisa-mobilidade-2012.pdf  www.metro.sp.gov.br/metro/numeros-pesquisa/pesquisa-mobilidade-urbana-2012.aspx

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

NETWORK EXPANSION

ENVIRONMENTAL ASSESSMENT OF THE FUTURE NETWORK  In light of the colossal challenges faced when implementing a complex venture such as the subway system, the Companhia do Metropolitano de São Paulo employed all efforts to adapt to new legal and social requirements, anticipating environmental licensing standards.  Standardized work guidelines are currently being developed for specific environmental issues, considering estimated impacts and the typology of the venture to be deployed, either regarding standard subway or light-rail (monorail) systems.   Based on these efforts and the demand for environmental licensing in future networks, the company is currently assessing the feasibility of employing strategic environmental assessment concepts for the integrated network analysis, which allows planning streamlined solutions for negative impacts and optimizing each venture’s gains.   Specifically focused on key aspects, such as tree management, contaminated areas, waste disposal, and soils/archeology, the integrated corporate management process is expected to leverage efficiency and articulation with licensing agencies and other stakeholders involved in work deployments.

SÃO PAULO METRÔ UNDER CONSTRUCTION: NEW CONNECTIONS WILL EXPAND THE CURRENT NETWORK BY 80%  Proceeding with the greatest expansion project since its foundation, four different lines were built simultaneously, adding 59.2 kilometers to the current network, totaling 133.5 kilometers in length.   Allowing the first completion of the key subway network for the São Paulo transport system, Line 4-Yellow connects the downtown area to the southeastern side of the capital city, through the Pinheiros district. Restructuring bus transport in the Consolação, Cardeal Arcoverde/Teodoro Sampaio, Rebouças/Eusébio Matoso/Francisco Morato, Raposo Tavares, and Corifeu de Azevedo Marques stretches. The Vila SôniaButantã axis is currently under construction, covering 2.6 kilometers and two stations, in addition to three intermediate stations currently operating (Butantã-Luz). Upon completion, the line demand will surpass 800,000 passengers per day.  Playing a key role within the metropolitan grid by integrating the railway system with the bus system, Line 5-Lilac will cover the Southern and Southeastern regions of São Paulo, connecting the Capão Redondo, Campo Limpo, Santo Amaro, Campo Belo, Brooklin, Ibirapuera, Moema, Vila Clementino and Vila Mariana districts. The stretch currently under construction, between Largo Treze and Chácara Klabin, will feature 11 stations throughout 11.5 kilometers, raising the line demand to approximately 900,000 passengers per day upon completion.  The Line 15-Silver will connect Ipiranga and Vila Prudente, in the Greater Downtown Area, to the districts of São Lucas, Sapopemba, São

Mateus, Iguatemi, José Bonifácio, and Cidade Tiradentes, in the East Side. This line will cover avenues Professor Luiz Ignácio de Anhaia Mello, Sapopemba, Ragueb Chohfi, Estrada do Iguatemi, and Avenida dos Metalúrgicos, reorganizing the convergence of bus lines towards the Line 3-Red, preventing their overburdening. Featuring 26.1 kilometers in length and 18 stations, this line is expected to transport over half a million passengers per business day.  Several new technical solutions are being simultaneously deployed to build this line, such as: Communication Based Train Control; Unattended Train Operation; operation at heights of 15 meters; related maintenance and operating issues; unique rerouting equipment; unique requirements regarding work site, deployment, testing, and logistics; and specified low headway.   Line 17-Gold has two main purposes: connecting the Congonhas airport to the subway-railway network, and articulate the subway-railway system in the Southwestern region, preventing the overburdening of Line 9-Emerald of the Companhia Paulista de Trens Metropolitanos – CPTM. This line will connect avenues Santo Amaro, Washington Luís, Vereador José Diniz, Roberto Marinho, Luís Carlos Berrini, Nações Unidas, and Francisco Morato to São Paulo Metrô lines 1-Blue, 4-Yellow, and 5-Lilac, and CPTM Line 9-Emerald. The line will cover the Jabaquara, Campo Belo, Morumbi, Paraisópolis and Butantã districts. Featuring 17.9 kilometers in length and 18 stations, this line is expected to transport approximately 400,000 passengers per business day.

More Metrô

Scheduled for completion by late 2018, the new subway system layout will offer more than one hundred stations and generate major positive impacts to life in the metropolitan region. The average demand per business day will increase from 4.4 million passengers transported in 2013 to 6.9 million, and social benefits will leap from R$ 9.6 billion to R$ 14.7 billion per annum.  The subway system in the downtown area, where the main traffic flows converge and generate more severe traffic issues, will be supported by a light-rail system, offering additional transport to the downtown area and other regions. New connections will cover areas that admittedly lack transportation, which present circulation difficulties are due to physical or topographical barriers, as well as urban development vectors in potentially travel-generating areas.

Award

The originality and unique features of the Line 15-Silver project were recognized by the global engineering community in the 60th edition of the World Congress and Mobility & City Transport Exhibition, held in Geneva, Switzerland. The project received the International Association of Public Transport – UITP award under the Intermodal Innovation category.

Job generation

A total of 50,000 jobs were generated during construction works for the full deployment of lines 4-Yellow and 5-Lilac, under the standard subway modality, and lines 15-Silver and 17-Gold, under the monorail modality, in addition to the Companhia do Metropolitano de São Paulo’s dedicated staff.

MAP OF THE METROPOLITAN TRANSPORT SYSTEM  EXPANSION WORKS IN LINES 4-YELLOW, 5-LILAC, 15-SILVER, AND 17-GOLD OF THE SÃO PAULO SUBWAY SYSTEM

SUBWAY  LINE 1-BLUE  LINE 2-GREEN LINE 3-RED  LINE 4-YELLOW  LINE 5-LILAC  LINE 15-SILVER  LINE 17-GOLD  CPTM – METROPOLITAN TRAINS  LINE 7-RUBY  LINE 8-DIAMOND LINE 9-EMERALD  LINE 10-TURQUOISE  LINE 11-CORAL  LINE 12-SAPPHIRE  LINE 13-JADE  EMTU – BUS LANE  SPTRANS – BUS LANE  TRANSFER STATION  URBANIZED AREA

NETWORK EXPANSION

SÃO PAULO METRÔ: ENVIRONMENTAL QUALITY INDUCER IN THE SÃO PAULO METROPOLITAN REGION  The complexity behind building a subway line requires controlling and recording environmental impacts related to the deployment process, such as noises, waste and wastewater generation, atmospheric pollution, and vegetation suppression.    Tree management

TREE MANAGEMENT ACTIVITIES EXPAND CURRENT VEGETATION SPREAD AND TRANSFORM REGIONS, DELIVERING FULLY URBANIZED AND RENOVATED AREAS TO THE POPULATION.

A significant environmental impact arising from construction works is the suppression of individual trees, native and exotic, which must be handled in order to allow due implementation.   An offsetting measure applied to such impact is the planting of tree species and/or providing seedlings to the municipal seedling nursery. In addition, this impact can also be offset by making deposits to the Special Fund for the Environment and Sustainable Development – FEMA.  Such tree management procedure, duly authorized by the environmental agency upon obtainment of an Environmental Term of Commitment – TCA, expands the current vegetation spread and transforms regions, delivering fully urbanized and renovated areas to the population.  The process of obtaining due management permits generally includes the development of an Environment Offset Project – PCA by the parties responsible for the venture, until all external environmental offsetting criteria are duly deliberated and defined by the Technical Committee of Environmental Offsetting, as well as the issuance of authorization and drafting of the Environmental Term of Commitment – TCA by the Legal Advisory of the Municipal Environment Department.  Plantation activities are focused in public roads, squares, parks, and green areas around the ventures, as well as landscaping in stations and other structures, which only take place upon due conclusion of construction works. There is also the deployment of green sidewalks around the ventures, increasing soil permeability and, as a result, improving overall environment quality.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

TREE MANAGEMENT SCENARIO IN VENTURES UNDER CONSTRUCTION

OFFSETTING

o. )

G N LI SE

N PL

ER PR

D TE N LA

185

327

265

581

846

Line 5-Lilac

1,613

144

1,308

2,893

1,591

47,009

51,493

Line 15-Silver

2,821

528

1,194

12,142

Line 17-Gold

691

672

332

3,903

17,881

21,784

o. ) (N T U

N A TI C O O TO N N FE VE M RT A E (S D EE D LI N G S) TO TA L

VEGETATION MANAGEMENT

o. )

VENTURE

Line 4-Yellow

SUBWAY NETWORK EXPANSION: ACTIVITIES IN 2013

FEATURES

ACTIVITIES IN 2012

ACTIVITIES IN 2013

All basic designs and geotechnical surveys and essays have been conducted up to the Vila Formosa Station, and are currently under development until Ticoatira.

All basic designs, geotechnical surveys and essays have been developed as far as the Dutra Station, including three stations and a yard within this stretch.

Vibration and noise tests and topographic survey of the new stretch to Parque Novo Mundo have been contracted.

Executive projects, management and analysis procedures have been contracted as far as the Vila Formosa Station.

Line 2-Green Line 2-Green Vila Prudente-Ticoatira (extension of Line 2-Green in the Northeastern direction.)  New expansion stretch: Vila Prudente to Dutra – 10 new stations and 14.4 kilometers in length.   The Northeastern extension will cover the following São Paulo districts: Vila Prudente, Água Rasa, Vila Formosa, Vila Carrão, Vila Aricanduva, and Penha de França, in addition to the Vila Endres region, in Guarulhos.  In addition to current integrations underway, the new stretches will be integrated to: Line 15-Silver (Ipiranga-Hospital Cidade Tiradentes), at the Vila Prudente Station; CPTM lines 18-Bronze and 10-Turquoise, at the Tamanduateí Station; Line 3-Red, at the Penha Station; and CPTM Line 12-Sapphire, at Ticoatira Station.

Executive projects and management/analysis of such projects have been contracted until Vila Formosa.  The EIA/RIMA for the Vila Prudente-Dutra stretch of the Line 2-Green has been devised and is currently pending Preliminary License (LP) request analysis.

Line 4-Yellow Line 4-Yellow Public-Private Partnership: operation assignment to the ViaQuatro consortium.  12.9 kilometers in length and 11 stations. PHASE I

Construction of the Butantã, Pinheiros, Faria Lima, República, and Luz stations. Partial construction of the São Paulo-Morumbi, Fradique Coutinho, Oscar Freire, and Higienópolis-Mackenzie stations, a maintenance yard, and 12.8 kilometers of tunnels. PHASE II

Stretch 1: completion of the Morumbi, Fradique Coutinho, Oscar Freire, and Higienópolis stations; Cunha Gago maintenance base; Vila Sônia Yard annex; and construction of the urban bus terminal.

Phase II deployment works have been contracted, scheduled for completion in 2014 and 2015.

Continuation of the executive projects and deployment of works in stretches 1 and 2.

Continuation of functional and basic designs, geotechnical surveys and essays for Phase III.

Completion of the functional project of the extension from Vila Sônia to Largo do Taboão da Serra.

Stretch 2: construction of the Vila Sônia Station, trench or Open-Air Trench – VCA, and Emergency Exit and Vent – VSE Vila Sônia, Emergency Exit and Vent – VSE Edmundo Lins, Emergency Exit – SE David Matarasso; and 1,541 m of two-way tunnels and 500 m of one-way tunnels based on the New Austrian Tunneling Method. PHASE III

Extension of Line 4-Yellow until Taboão da Serra.  2.6 kilometers in length and 2 new stations.

Surveying and topography activities are currently underway.   Beginning of the basic design for the Chácara do Jockey and Largo do Taboão stations.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

NETWORK EXPANSION

FEATURES

ACTIVITIES IN 2012

ACTIVITIES IN 2013

Construction activities for this stretch are currently ongoing (lot 1). Tunnel drilling and permanent route deployment activities have already been completed.

Construction activities for this stretches have been completed (lot 1) and the permanent route deployment process has been concluded.

Most of the construction activities of the Adolfo Pinheiro Station are currently under conclusion, and finishing, visual communication, and hydraulics services are under final contracting stage.

Most construction activities of the Adolfo Pinheiro Station have been completed, including finishing, visual communication, and hydraulics services.

Permanent route superstructure and civil construction activities in all stretches from the Adolfo Pinheiro to the Chácara Klabin Station and Guido Caloi Yard (lots 2 to 8) are currently ongoing.

Permanent route superstructure and civil construction activities in all stretches from the Adolfo Pinheiro to the Chácara Klabin Station and Guido Caloi Yard (lots 2 to 8) are currently ongoing. Route tunnel constructions have been initiated.

Line 5-Lilac Largo Treze-Adolfo Pinheiro stretch.

Adolfo Pinheiro-Chácara Klabin stretch.  11.5 kilometers in length, 11 new stations, 26 trains.  New stretch connects Largo Treze to Chácara Klabin, in the Vila Mariana district, integrated with Line 1-Blue, at the Santa Cruz Station, and Line 2-Green, at the Chácara Klabin Station.  The stretch will be integrated to the Line 17-Gold, at the future Campo Belo Station, and Line 20-Pink, at the future Moema Station.

Capão Redondo-Jardim Ângela stretch.  4.3 kilometers in length and 2 new stations.

Services have been deployed at Guido Caloi Yard to install tunnel boring machine shield plants. The one-way tunnel boring machines are currently being manufactured, whereas the two-way tunnel boring machine has been restored and is available for use.  Rolling stock and equipment – bidding procedures are currently underway for the provision of 26 new trains, with six cars each, signaling and control system, data transmission system, and platform doors.

Route tunnel drilling activities have been initiated, using two tunnel boring machines (shield). The third tunnel boring machine is currently under final assembly stage.  Precast ring plant operations have been initiated, which will compose the tunnels drilled by the tunnel boring machines.  Rolling stock and equipment – the provision of trains and control/signaling system; data transmission system; and platform doors has been contracted. The first train was delivered in 2013, and the platform door and systems at Adolfo Pinheiro Station are currently under deployment.

Contracting of the functional design regarding the Capão Redondo-Jardim Ângela connection is currently underway.

Contracting and deployment of the functional design regarding the Capão Redondo-Jardim Ângela connection have been completed.

Basic design for a walkway at the Capão Redondo Station has been initiated.

The basic design and executive design of the Capão Redondo Station walkway have been developed.

Final approval was obtained from the Managing Council of Public-Private Partnerships for bidding notice publication.

Technical subsidies have been directed for the bidding process development by STM.

Line 6-Orange Public-Private Partnership:  Brasilândia to São Joaquim.  13.5 kilometers in length and 15 stations.  Covers the districts of Brasilândia, Freguesia do Ó, Pompeia, Perdizes, Pacaembu, Higienópolis, Consolação, and Bela Vista.

Analysis procedures are currently being concluded regarding the preliminary permit for the BrasilândiaSão Joaquim stretch of Line 6-Orange.

Bidding process completed in December 2013, won by the Move São Paulo Consortium, which includes the companies Odebrecht, Queiroz Galvão, and UTC Participações, as well as the investment fund Eco Realty.

Integrated with CPTM lines 7 and 8, at the future Água Branca Station; Line 4-Yellow, at the future Higienópolis-Mackenzie station; and Line 1-Blue, at the São Joaquim station.  Expected demand of 633,600 passengers/day during Phase I.

SUBWAY NETWORK EXPANSION: ACTIVITIES IN 2013

FEATURES

ACTIVITIES IN 2012

ACTIVITIES IN 2013

13 kilometers already under construction: 2.9 kilometers between the Vila Prudente and Oratório Stations; and 10.1 kilometers between the Oratório and São Mateus stations.

Currently constructing 14.5 kilometers: 2.9 kilometers between the Vila Prudente and Oratório stations; 10.1 kilometers between the Oratório and São Mateus stations; and 1.5 kilometers between the São Mateus and Iguatemi stations.

Line 15-Silver Connection between Vila Prudente and Hospital Cidade Tiradentes, passing through Oratório, São Lucas, Camilo Haddad, Vila Tolstói, Vila União, Jardim Planalto, Sapopemba, Fazenda da Juta, São Mateus, Iguatemi, Jequiriçá, Jacu-Pessêgo, Érico Semer, Márcio Beck, Cidade Tiradentes, and Hospital Cidade Tiradentes.   Integration with Line 2-Green at the Vila Prudente Station.   24.3 kilometers in length, 17 stations, and 54 trains.  The line will include a stretch between Vila Prudente and Ipiranga, integrated with the CPTM Line 10-Turquoise, covering an additional 1.8 kilometers and one station, totaling 26.1 kilometers in length and 18 stations.  High-line monorail.

The basic design of the stations and Ragueb Chohfi Yard has been completed, and contracting for the executive project has been initiated. These basic designs will allow contracting station and yard works.  Geotechnical assessments, surveys, and macro report (real estate assessment of expropriation perimeters that will be object of Public Utility Decree – DUP) have been conducted.

Environmental Installation License issued for the São Lucas, Camilo Haddad, Vila Tolstói, Vila União, Jardim Planalto, Sapopemba, Fazenda da Juta, and São Mateus stations, as well as the Ragueb Chohfi Train Yard.

Continuation of topographic survey of stations and individual real estate registry contracted to allow due expropriation.

Process of obtaining environmental licensing for the São Lucas and Iguatemi electrical sub-stations is currently underway, as well as for the Iguatemi, Jequiricá, and Jacu-Pêssego stations and the extension of Line 15-Silver until the CPTM Ipiranga Station.

Issuance of part of the Public Utility Decrees – DUP, by the State Government, and deployment of the real estate expropriation process until São Mateus. The stretch between São Mateus and Hospital Cidade Tiradentes is conditioned to the expansion of avenues in the region conducted by other government agencies.   Topographic survey conducted in the regions with due access. Executive projects duly contracted, in order to allow the execution of works. A study was deployed to extend the line until the CPTM Ipiranga Station.  Obtainment of Installation Permit – LI for three sub-stretches covered between Oratório-Cidade Tiradentes, of Line 15-Silver, regarding the monorail line between Oratório Station and Iguatemi Station, and LI petitions are currently under assessment for two additional sub-lengths, regarding the stations of the currently licensed stretch and Ragueb Chohfi Yard.

Vila Prudente and Oratório station construction activities are currently under final finishing and deployment stage.

Contracting and execution of bicycle path, landscaping, and urbanization deployment projects in the stretch between the Vila Prudente and Oratório stations.  Contracting civil works in all 11 stations and the Ragueb Chohfi Train Yard. Beginning of construction works for the future Jardim Planalto station.   Delivery of the first completed trains at the Oratório Yard.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

NETWORK EXPANSION

FEATURES

ACTIVITIES IN 2012

ACTIVITIES IN 2013

Activities were developed at Av. Jornalista Roberto Marinho, in length 1, between Av. Dr. Chucri Zaidan and Av. Washington Luís. The main services performed were: removal of interferences, compliance with the requirements set out in Environmental Offsetting Terms, deployment of spikes, blocks, pillars, and pillar heads of the rolling beams, and beginning of train manufacturing procedures in Malaysia.

Conclusion of all macro reports and Public Utility Decrees – DUP.

Line 17-Gold Jabaquara-Congonhas Airport-Morumbi.  17.9 kilometers in length and 18 stations.  High-line monorail.  The line will also be integrated to Line 5-Lilac, at the Campo Belo Station, and CPTM Line 9-Emerald, at the Morumbi Station.

Geotechnical surveys, assessments, and civil construction activities are underway.   Development of the basic designs for all stations and the yard, and individual registry of the stretch after Marginal Pinheiros.   Development of the macro report and publishing of Public Utility Decrees – DUP.  Individual registries until Marginal were conducted, and expropriation procedures are currently underway.

Conclusion of all individual property registry and expropriation procedures.  Conclusion of all topographic survey procedures.  Contracting of the executive project deployment with external management. Executive project of stations and the yard are currently under development.   Environmental Installation Licenses – LAI issued: Água Espraiada Train Parking and Maintenance yard and Jardim Aeroporto Station; Congonhas, Brooklin Paulista, Vereador José Diniz, Campo Belo (former Água Espraiada), Vila Cordeiro, Chucri Zaidan, and Morumbi stations; high line beginning after the Morumbi Station and ending at the Panamby Station, after crossing the Pinheiros River, totaling 650 meters in length.

Topographic assessments currently deployed in all remaining regions, except in specific areas where access is still not granted.   Executive projects duly contracted, in order to allow the execution of works.  Obtainment of Installation Licenses – LI for two sub-stretches within the Jabaquara-Morumbi stretch of Line 17-Gold, related to the monorail line between Vila Paulista Station and Morumbi/CPTM and the Congonhas branch; and the LI for two additional sub-stretches related to the stations of the licensed length and the Água Espraiada Yard.

SUBWAY NETWORK EXPANSION: ACTIVITIES IN 2013

FEATURES

ACTIVITIES IN 2012

ACTIVITIES IN 2013

The line will be contracted via a Public-Private Partnership – PPP.

The project was approved by the government’s Managing Council for Public-Private Partnerships. The notice is scheduled for publishing in 2014.

Line 18-Bronze Public-Private Partnership.  Tamanduateí Station (integration with the São Paulo Metrô Line 2-Green and CPTM Line 10-Turquoise) – Paço Municipal/São Bernardo do Campo (where it meets the EMTU ABD metropolitan corridor).

The EIA/Rima environmental survey report of the Tamanduateí-Alvarenga stretch has been completed, duly registered at Cetesb, and currently under approval of the Preliminary Environmental Permit – LAP.

The Preliminary Environmental Permit was obtained on 06/25/2013.

Line operated under the monorail system.  13 stations and 15.1 kilometers in length.  Line 18 will cover the municipalities of São Caetano do Sul, São Bernardo do Campo, Santo André, and São Paulo.

Line 19-Celeste Campo Belo-Guarulhos.

Functional design under development.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

EXPANSÃO DA REDE

FEATURES

ACTIVITIES IN 2012

ACTIVITIES IN 2013

Line 20-Pink is conceived as an integral part of the future network, under a ring layout connecting the municipalities of São Paulo and São Bernardo do Campo.

Upon due authorization of the Managing Council for Public-Private Partnerships, a public tender process was held for the submission of proposals by parties interested in developing PPP modeling studies. Invepar – Investimentos e Participações S/A was the only company to manifest interest in such process. The modeling process is currently underway.

Line 20-Pink São Paulo-São Bernardo do Campo.  Initial Lapa-Moema stretch.  12.3 kilometers.

The line’s deployment was submitted to analysis and approval of the Managing Council for Public-Private Partnerships, which authorized the public tender for the submission of proposals by parties interested in developing modeling studies.

Line 22-Copper São Paulo-Cotia

Functional design under development.

Enhancements in the expansion project Development of new project techniques, particularly in the assessment and deployment of the Building Information Modeling – BIM and deployment of the Project Management Office – PMO, which will ultimately benefit the quality and management of projects.

Completion of the Manual of Guidelines for BIM use in the subway – MAM 10203, considering the BIM contracting scope amendment.  Training of technical teams responsible for the civil design and architecture regarding the use of BIM support software.  Acquisition and installation of software for part of the team (ongoing process).  Development of Anália Franco and VSE João Prioste projects as a BIM modeling pilot application process.  As of November/2013, all new contracts for the development of basic civil/architecture designs require the use of BIM by the companies involved.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

GRI 1.2, 2.3, PR1, PR5

OPERATION  AND MAINTENANCE PASSENGER DEMAND   The subway structures the transport system within the São Paulo Metropolitan Area, integrated with multiple transportation means (metropolitan trains, urban buses, intercity buses, interstate buses, automobiles, and bicycles.) In 2013, the subway accounted for 16.9% of all public transport trips in the region.   Controlled by the São Paulo Metrô, the subway networks features four lines: 1-Blue, 2-Green, 3-Red, and 5-Lilac, totaling 65.3 kilometers as of December/2013. Combined with Line 4-Yellow, operated under private concession by ViaQuatro, the subway network length totals 74.3 kilometers.

(% ) N O IP A TI C TI R PA

P (M A S IL SE LI N O GE N R ) S

PASSENGER DEMAND1, 2 IN THE RMSP TRANSPORT SYSTEM – 2013 BREAKDOWN

2,092.3

31.9

1,106.7

16.9

ViaQuatro Consortium4

190.1

2.9

Metropolitan trains – CPTM

795.4

12.1

ROAD TRANSPORT

4,460.2

68.1

City of São Paulo

2,923.1

44.7

Structural subsystem (regular bus)

1,634.7

24.9

Local subsystem (district-to-district and small buses)

1,288.4

19.8

579.4

8.8

91.1

1.3

Private companies

488.2

7.5

Bus – other cities

957.7

14.6

6,552.5

100

RAIL TRANSPORT

São Paulo Metrô3

Intercity bus – EMTU Airport and corridor (trolleybus and diesel)

TOTAL TRANSPORTED

Includes transfers and free connections. Dot not include school bus and chartering. Bus trips performed in other RMSP cities were included in 2009, spawning a new historical series.  2 Totals may slightly diverge from the sum of parts, due to rounding procedures.  3 Corresponds to the total number of network passes + transfers between lines operated by the same company.  4 Provisional data. 1

2 V 01 2 A R /2 IA 0 TI 13 O N

Annual total  (million)

812

877

889

1.4%

Average of business days (thousand)

2.74

3.02

0.7%

Average of Saturdays (thousand)

1.52

1.6

1.63

1.9%

Average of Sundays (thousand)

0.85

0.91

Evolution of the passenger

2 V 01 2 A R /2 IA 0 TI 13 O N

11 20

PASSENGER ENTRY1

demand in the São Paulo Metrô   A total of 889 million passengers used the São Paulo Metrô system in 2013, a 1.4% increase compared to the previous year. Including transfers made by such users between different lines within the system this figure leaps to 1.107 billion passengers transported in the year.   On weekdays, the average demand recorded was 3 million entries, 0.7% greater compared to 2012. Including transfers, this figure rises to 3.7 million passengers transported, a 0.2% decrease compared to the previous year.  In 2013, the São Paulo Metrô recorded its highest demands since the beginning of its operations. In November, the average demand for weekdays was 3.2 million, transporting 3.9 million passengers. Including the Line 4-Yellow, operated by ViaQuatro, the average demand stood at 4.4 million passengers in the subway system.

São Paulo Metrô operating indicators

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

Annual total  (million)

1,087

1,098

1,107

0.8%

Average of business days (thousand)

3.68

3.75

3.74

-0.3%

Average of Saturdays (thousand)

2.01

2.07

Average of Sundays (thousand)

1.12

1.15

1.17

1.7%

PASSENGERS TRANSPORTED2

WEEKDAY DEMAND

4.2 million passengers transported, record reached in November 14, 2013.  AVERAGE JOURNEY TIME BETWEEN TWO STATIONS

Estimated at two minutes.  AVERAGE NETWORK USE

13.6 million passenger entries per kilometer of the network operated by São Paulo Metrô, in 2013.  STATION WITH HIGHEST DEMAND

Sé Station, which recorded a daily average of 627,000 users in November/2013. This total includes entries via turnstiles, exits, and transfers between lines 1-Blue and 3-Red.

1 2

Corresponds to users entering through turnstiles.  Corresponds to entires + transfers between lines at the Sé, Paraíso, and Ana Rosa stations.

OPERATION AND MAINTENANCE

Service quality × demand

Train supply is scheduled based on the hourly demand of each line, with capacity premises defined based on international standards and available resources, in order to ensure quality services for users.   In recent years, however, maintaining a supply compatible with the high demand has posed a major challenge. The São Paulo Metrô is undergoing a comprehensive process of modernizing and updating its systems and trains, which is paramount to meet current and future user needs.   The modernization of trains is a complex process, which often temporarily decommissions trains for considerable periods of time. All composition systems are replaced and new systems are installed during such periods. Therefore, in order to maintain continuous service levels, the São Paulo Metrô must streamline the use of available resources, which is why it established operating strategies, as detailed below:   EMPTY TRAIN STRATEGIES

Availability of empty trains during peak hours in stations with highest demand.   IMPROVED BOARDING STRATEGY

Organizing passenger boarding in the Sé Station platform (Corinthians-Itaquera direction), mitigating door-closing interferences that delay train circulation. Performed Monday through Friday, between 5:30 pm and 7:00 pm.  PREFERRED BOARDING

Isolation of specific areas in platforms to

facilitate the boarding of individuals with disabilities and their escorts, including individuals above the age of 60, obese citizens, pregnant women, and users traveling with children. Performed during peak hours at stations with highest demand.  PLATFORM OPERATION

Placement of employees in platforms to facilitate user boarding and exit from trains. Performed during peak hours at stations with highest boarding flow.   BOARDING ORGANIZER

Installation of boarding organizers in stations with highest demand.   SPARE TRAINS

Placement of additional trains in strategic points of the network to meet demands under specific scenarios.    Public safety   In 2013, the public safety index was 1.01 crime per millions of passengers transported in the São Paulo Metrô, a 7.3% decreased compared to the previous year (1.09 crime per millions of passengers).   In order to ensure public safety for all subway users, the São Paulo Metrô has developed and trained its employees in multiple adverse scenarios, in addition to managing emergency events and strategies through the Safety Control Center (a monitoring central that uses video, radio, mobile and land-line telephone systems, as well as security personnel distributed in strategic points throughout the network.)

SYSTEM MAINTENANCE

With the increase in passenger demand and expansion of subway lines, there was a significant increase in the number of maintenance interventions, which required investments in technical personnel, continuous training, infrastructure, and instruments.

Safe and available commercial operations provided to users on a daily basis is intrinsically conditioned to system maintenance procedures. During the day and after operating hours, teams ensure proper maintenance of permanent routes, signaling, electrical substations, ancillary systems, and rolling stock; signaling for train circulation; electromechanical systems; modernization of systems and rolling stock.  With the development of processes and investments in material and human resources, the São Paulo Metrô has ensured continuous train availability and services to users. The limit of 19 hours and 40 minutes of commercial operations in 100% of operating requirements has been reached, fully operating between 4:40 am and 12:00 am.   With the increase in passenger demand and expansion of subway lines, there was a significant increase in the number of maintenance interventions, which required investments in technical personnel, continuous training, infrastructure, and instruments.   The main initiatives focused on functional improvements, compliance with standards, and development of technical maintenance solutions were:  · Replacement of the third track in the Line 3-Red by a more modern alternative with higher current conduction capacity, in order to meet the demand and supply of trains, as well as the expected increase in the conductor profile service life from the current 30 years, in average, to 50 years. This year,

approximately, 52 kilometers were replaced.  · D eployment of the emergency signaling and escape route in lines 1-Blue, 2-Green, 3-Red, and 5-Lilac, in compliance with safety standards.  · Electronic monitoring of train availability and circulation by corrective maintenance teams, implementing a dedicated software developed internally. It allows controlling the status of each train and assists in the decision-making process.  · Deployment of the Mobile Voice and Data Communication System – SCMVD, a digital radio communication technology that will deploy a high-availability network covering all stations, lines, and yards, connecting the equipment installed in such locations to the equipment installed in circulating trains.  · Creation of a new maintenance instrument stock, provided with technologies to leverage efficiency in train control processes and fixed equipment, optimized fault diagnostics, and deviation monitoring, anticipating due maintenance interventions.   · Delivery of two trains out of the 26 trains of the P Fleet to be commissioned over the next few years, due to the expansion of Line 5-Lilac. One train was received in 2013 and the other in early 2014.  · Deployment of a project office structure focused on maintenance projects. Methods, processes, and instructions were developed for both internal and external management procedures, including companies outsourced to render services to the São Paulo Metrô.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

OPERATION AND MAINTENANCE

SUPPLIES LOGISTICS   The supplies logistics ensures the expected quality and availability of materials and other resources required for São Paulo Metrô’s activities. This process includes planning and management of bidding processes, management and monitoring of contracts, managing supplies and inspection activities, as well as material engineering.  In addition to managing the supply of administrative materials, spare parts, tools, and instruments, the inventories also supply operation and maintenance processes of the system and trains 24 hours a day, covering the needs of all activities in the four years and 42 maintenance bases across all subway lines.   Materials are acquired mainly through electronic auctions and the Electronic Procurement Stock – BEC, rigorously complying with due bidding laws and always focused on applicable environmental standards. Throughout the year, approximately 4,000 items were issued to replenish inventories, in addition to 4,000 items issued for specific applications.  Material management adopts replenishing guidelines appropriate to each input, based on applicable legal requirements and inventory optimization, ensuring service levels between 97% and 100%.   Stock items are inventoried permanently. Approximately 24,000 item counts were conducted in 2013, recording a conformity rate of 99.9%. Audits conducted by the State Court of Auditors, State Treasury Department,

and independent auditors hired by the company did not identify any inconsistencies between physical quantities and available quantities registered in the São Paulo Metrô Inventory System.  A total of 7,541 inspections were carried out regarding consumables, rolling stock, tools, instruments, equipment, and repair return. During the inspection process of trains under modernization, an additional 16 trains were cleared, totaling 46 trains out of 98 to be modernized and updated for lines 1-Blue and 3-Red; in addition, two new trains out of 26 scheduled for Line 5-Lilac have also been cleared by the manufacturing plant.   In the material engineering area, 2,801 requests to include, alter, or exclude operating materials and assets were processed; in material procurement bids, 1,091 technical inquiries were replied, mainly related to supplier doubts, in addition to technical support to bidders during electronic bidding sessions.  In line with the environmental policy, in addition to enhancing product specifications based to ensure compliance with sustainability requirements, the São Paulo Metrô also maintains specific sites, in compliance with environment pollution and contamination prevention standards, to store hazardous waste, which is duly identified and stored in proper packages, and retrieved on a monthly basis by specialized companies for proper disposal.

46 UPDATEDâ&#x20AC;Š

TRAINS

have already been delivered, out of a total of 98 for lines 1-Blue and 3-Red

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

GRI 1.2, EC9

SUSTAINABILITY  ON RAILS

BUSINESS AND OPPORTUNITIES   The São Paulo Metrô represents a high-value brand in the market and business segment. The effort to generate nonfare income attempts to monetize the company’s heritage while providing services, amenities, conveniences, and job opportunities for users in surrounding areas.  The purpose of this effort is to relieve the population from future fare price increases. Non-fare income is not calculated in the fare price; however, with the expansion of the network and the number of users growing at a lower pace, it could become a positive differential.  In 2013, the non-operating income of R$ 158.15 million was 6.34% higher than the previous year, mainly attributed

to businesses in the four main operating lines: real estate development, advertising, and retail, among others.  One of the main results obtained among all business segments relates to commercial centers, with the opening of Shopping Metrô Tucuruvi in April, 2013. This segment generated a total annual income of R$ 43.09 million, a 22.51% increase compared to 2012. In addition to affecting the flow of São Paulo Metrô users, particularly during weekends, this venture generated 2,500 direct and indirect jobs.    LEARN MORE AT:

www.metro.sp.gov.br/metro/negocios/index.aspx

2012-2013 COMPARISON, PER SEGMENT

80,000,000

+13.78%

70,000,000

60,000,000

50,000,000

40,000,000

-1.95% 30,000,000

+3.22%

20,000,000

+1.58%

S ER TH O

ET A R

2013

2012

2013

2012

2013

2012 A

D V

2013

D RE EV A EL L O ES PM TA E N TE T

2012

10,000,000

· R eal estate development encompasses leases on lands, bus terminals, and shopping malls.   · T he advertising line slightly underperformed compared to the previous year, since the market awaited the development of other channels during the first half of the year, which were ultimately proven as not so attractive.  · T he retail line relates to stores, and the performance was very similar to the previous year, since new occupations took place by the end of the year.  · T he ‘others’ line, which covers tunnel telephony and leased areas for Bilhete Único [Single Ticket] machines, expanded due to the leasing of additional areas for machine deployments.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SUSTAINABILITY ON RAILS

INCOME AND EXPENDITURE   Despite the 4.6% growth compared to 2012, the 2013 total net income, which includes operating costs and expenses, still recorded negative results when compared to total expenses. The financial statements are available on the São Paulo Metrô 2013 Management Report.1     LEARN MORE AT:

www.metro.sp.gov.br/metro/institucional/pdf/rel-administracao.pdf

FINANCIAL RESOURCES   The financial resources used by Companhia do Metropolitano de São Paulo totaled R$ 3.3 billion; of this total R$ 3.06 billion were used for investments (current network and expansion) and R$ 274.9 million were used to reimburse legal discounts.  Out of the total of R$ 3.06 billion – under capital increase, the amount of R$ 2.97 billion comes from the São Paulo State Government, R$ 80.3 million comes from the São Paulo City Hall, and R$ 9.3 million derives from other resources of Companhia do Metropolitano de São Paulo.

RESULT OF THE FINANCIAL YEAR 13 20

(IN MILLIONS OF BRL)

BREAKDOWN

Total net income

1,911.9

1,999.9

Total expenditure

-1,940.4

-2,076.5

-28.5

-76.6

RESULT OF THE FINANCIAL YEAR Source: 2013 Management Report.

GRI EC4

COMPARATIVE TABLE OF FINANCIAL RESOURCES – 2012/2013 IA TI R VA

(IN MILLIONS OF BRL)

2,280.6

3,057.2

34.1%

Current network

510.9

488

-4.5%

Refurbishment and modernization

447.1

400.4

• Line 1-Blue – Tucuruvi-Jabaquara

182.7

147.5

• Line 2-Green – Vila Madalena-Vila Prudente

65.7

28.2

• Line 3-Red – Barra Funda-Itaquera

196.5

221.7

• Line 5-Lilac – Capão Redondo-Largo Treze

2.2

• Line 5-Lilac – Largo Treze-Chácara Klabin

62.3

79.1

1.5

8.5

1,769.7

2,569.2

518.4

111.5

184.3

97.3

1.9

• Line 5-Lilac – Largo Treze-Chácara Klabin

797.2

1,314.9

• Line 6-Orange – Brasilândia-São Joaquim

27.6

1.8

715.5

221.1

326.3

0.1

274.5

274.9

0.1%

3. TOTAL USES = (1+2)

2,555.1

3,332.1

30.4%

4. Government of the State of São Paulo

2,272.7

3,242.5

42.7%

214.5

80.3

-62.6%

67.9

9.3

-86.3%

2,555.1

3,332.1

30.4%

BREAKDOWN 1. INVESTMENTS – (CURRENT NETWORK AND EXPANSION)

Line operation Accessibility and others Network expansion • Line 2-Green – Vila Madalena-Dutra

• Line 4-Yellow – Vila Sônia-Luz (phases I and II) • Line 4-Yellow – Vila Sônia-Taboão da Serra (phase II)

• Line 15-Silver – Ipiranga-Cid. Tiradentes

• Line 17-Gold – São Judas-Congonhas-Jabaquara-Morumbi • Line 18-Bronze – Tamanduateí (SP)-São Bernardo do Campo

2. REIMBURSEMENT OF GRATUITIES AND ALLOWANCES TO STUDENTS

5. São Paulo City Hall 6. Others

7. TOTAL SOURCES = (4+5+6)

45.2%

Former Line 15-White – Vila Prudente-Dutra.  Former extension of Line 2-Green – Vila Prudente-Cid. Tiradentes  Source: 2013 Management Report. 1 2

SUSTAINABILITY ON RAILS

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

VALUE-ADDED STATEMENTS ON DECEMBER 31, 2012 AND 2013 20

E ST

D )

(IN THOUSANDS OF BRL)

BREAKDOWN (=) INCOME 2,045,399

2,103,547

(24,753)

(14,261)

9,434

(9,449)

2,030,080

2,079,837

Materials consumed

(44,963)

(59,484)

Other costs of services rendered

(69,222)

(79,124)

Energy, outsourced services, and other operating expenses

(451,855)

(362,768)

(651)

(680)

(=) GROSS ADDED VALUE

1,463,389

1,577,781

(-) DEPRECIATION AND AMORTIZATION

(219,697)

(270,031)

(=) NET ADDED VALUE

1,243,692

1,307,750

72,239

56,024

1,315,931

1,363,774

938,265

1,043,908

2,178

22,456

27,885

29,563

Service sale income Provision for estimated losses on accounts receivable Other income and expenses

(-) INPUTS ACQUIRED FROM THIRD PARTIES

Loss on realization of assets

(+/-) VALUE ADDED RECEIVED IN TRANSFERENCE Net exchange rate variations and financial income

(=) WEALTH FOR DISTRIBUTION DISTRIBUTION OF WEALTH Wages/commissions and charges Director and board fees Retirement and pension plan

36,480

41,903

1,004,808

1,137,830

311,933

297,465

311,933

297,465

Interest

2,296

1,781

Leases

25,341

3,191

27,637

4,972

Losses in the financial year

(28,447)

(76,493)

WEALTH DISTRIBUTION

1,315,931

1,363,774

Profit sharing

TAXES, FEES, AND CONTRIBUTIONS Federal, municipal, and state

THIRD-PARTY CAPITAL COMPENSATION

OWN CAPITAL COMPENSATION

Source: 2013 Management Report.

BALANCE SHEETS ON JANUARY 1 2012, 2012 AND DECEMBER 31, 2013 D )

E ST

914,367

770,701

458,728

Accounts receivable*

10,081

33,182

275,675

Stocks

3,662

651

859

361,480

293,011

223,842

Taxes recoverable

15,507

14,416

10,512

Advances and others

6,426

13,717

17,015

Prepaid expenses

9,086

6,894

6,472

1,320,609

1,132,572

993,103

Administrative and judicial deposits

546,546

364,512

420,600

Investments*

454,229

375,468

318,829

Fixed Assets*

15,667,586

18,010,769

21,185,547

3,296

2,694

4,894

76,879

64,726

52,954

16,748,536

18,818,169

21,982,824

18,069,145

19,950,741

22,975,927

1. 1.

D )

(IN THOUSANDS OF BRL)

ASSETS CURRENT Cash and cash equivalents*

Restricted bank accounts*

NON-CURRENT

Intangible Assets Deferred*

TOTAL ASSETS

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

D )

E ST

1. 1.

D )

SUSTAINABILITY ON RAILS

Suppliers*

512,332

462,001

466,617

Provision for vacation pay

98,773

108,192

125,092

Taxes and social contributions*

87,458

126,691

149,017

Benefit plan*

17,274

16,807

17,993

267,790

229,544

359,816

983,627

943,235

1,118,535

595,959

609,425

633,520

Taxes and social contributions*

115,799

147,813

182,231

Benefit plan*

71,209

86,643

58,504

Deferred taxes*

120,277

93,892

74,634

Agreements, contracts and others*

421,240

433,573

406,895

4,821

4,178

3,535

1,329,305

1,375,524

1,359,319

20,187,498

22,272,737

25,320,685

Advance for future capital increase

338,885

251,854

171,528

Equity valuation adjustment

233,480

139,488

114,450

(5,003,650)

(5,032,097)

(5,108,590)

15,756,213

17,631,982

20,498,073

18,069,145

19,950,741

22,975,927

LIABILITIES AND SHAREHOLDERS’ EQUITY CURRENT

Agreements, contracts and others*

NON-CURRENT Provision for contingencies*

Deferred income

SHAREHOLDERS’ EQUITY Share capital*

Accumulated losses

TOTAL LIABILITIES

* Refer to explanatory notes in the 2013 Management Report.

SUSTAINABILITY ON RAILS

GRI EC9, EN26

SOCIAL BALANCE   The São Paulo Metrô allows the population to easily move around the city during its daily activities.

* In 2013, indexes and parameters adopted in the social benefit calculation methodology were updated. Amounts in  billions of BRL

6,536

68%

1,679

17%

Operating cost

987

10%

Fuel consumption

263

Accidents

105

Pollutant emissions

Line operating and maintenance costs

Travel time

In addition to reduced travel times, the main benefit provided by the network operated by the São Paulo Metrô, the system also generates fuel savings, reduced pollution, traffic accidents, operating vehicle costs (automobile and bus), and maintenance, operation of bus lines.  Even though such benefits are not directly translated into monetary amounts for the company, they represent reduced expenses for the State administration. In 2013, calculations indicate that the São Paulo Metrô generated total savings of R$ 9.6 billion for the city and its population. Time savings account for 68% of this total.   Since the 1990s, the São Paulo Metrô assesses the positive impacts generated by the network to the city, based on its operating and environmental characteristics. Benefits are calculated every year and, in 2013, indexes and parameters adopted in the calculation methodology were updated.   Between 2012 and 2013, the increase of 33.52% in social benefits was mainly attributed to inflation (5.91%), increased minimum wage (9%), and exchange rate variation (14.35%).  Between 2004 and 2013, the São Paulo Metrô accumulated positive net benefits totaling R$ 80.3 billion, which is sufficient to provide the expected return for all investments applied to the construction of the subway network.   The social benefits accumulated in this period highlight the economic importance of services rendered throughout the years, given the social profitability of investments made during the period.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SOCIAL BENEFITS OF THE SÃO PAULO METRÔ 2012

2013

SAVINGS GENERATED BY THE SYSTEM

QTY. × 1,000

R$ × 1,000,000

Travel time (hours)

666,707

3,614

50%

1,036,030

6,536

68%

2,193

30%

1,679

17%

461,833

969

13%

426,400

987

10%

164

263

902

217

873

105

7,209

100%

9,625

100%

Pollutant emissions (tons) Line operating and maintenance costs TOTAL

STATEMENT OF SOCIAL BENEFITS (IN MILLIONS OF BRL)

20 13

Accidents (victims)

Fuel consumption (liters)

Operating cost

D )

R$ × 1,000,000

20 D 1 JU 2

QTY. × 1,000

BREAKDOWN Accounting losses in the financial year

(28.4)

(76.4)

Total social benefits

7,209

9,625

7,180.6

9,548.6

RESULT OF SOCIAL BENEFITS

SOCIAL BENEFITS 2004 – 2013 (IN BILLIONS OF BRL) 12

80 70

60 8

Social benefits in the fiscal year Accrued benefits (amounts in 2013)

40 30

20 2

Average prices and amounts in 2013, adjusted by the IGP-DI-FGV index

20 13

20 12

20 11

20 10

9 0 20

8 0 20

07 20

6 0 20

0 5 20

GRI EN3, EN6

POWER   The São Paulo Metrô consumes a significant amount of power; with the expansion of the subway network, the demand for such resource will become even more crucial to operate the system. As a strategic sustainability guideline, station designs for new lines optimize power consumption and efficiency.  Such guidelines are also applied in new subway lines deployed via Public-Private Partnerships. According to the technical guidelines of lines 6-Orange and 18-Bronze, concessionaires must consider the use of alternative power supply systems when developing basic designs. These solutions must be covered in the sustainability program to be devised by the concessionaire and duly assessed by the assignor or representative.  In addition to focusing on optimizing natural lighting and ventilation in stations, the trains and equipment used present resources that enhance power efficiency and control.   The electric traction of trains accounts for over 70% of total power consumption, totaling over 500,000 megawatts-hour per annum. New trains and other units under modernization have alternate current engines, which allows trains to return up to 50% of its kinetic energy to the electrical supply system, during deceleration and braking maneuvers – which, under direct current, represents only 30% –, supplying the traction demand for other trains operating in the line.  In order to supply the trains’ electric demands, which must circulate in greater quantity in lines 1-Blue and 3-Red, due to the

deployment of the Communication Based Train Control – CBTC signaling system, improvements are being implemented in the substations and respective equipment.   Ten new substations are being installed in Line 1-Blue: eight in the stations and two smaller substations to service the Jabaquara and Itaquera yard systems. These substations will cover traction systems, medium and low voltage, and respective equipment, such as transformers, switchgears, and rectifiers. The new transformers use dry cooling technology instead of oil cooling.   The deployment of the CBTC signaling system, which will increase the lines’ transport capacity with reduced intervals between trains and, as a result, increase available seats, was initiated in the Sacomã-Vila Prudente stretch of Line 2-Green, and has operated since September, 2010. A version considering the system’s deployment throughout the entire Line 2-Green has been analyzed every Sunday since August, 2013.  The CBTC system’s equipment in lines 1-Blue and 3-Red, as well as the development of control programs, are currently under deployment, covering approximately 86% in Line 1-Blue and 60% in Line 3-Red.  In 2013, on-board equipment were installed in the trains to be operated under the new CBTC signaling system: 17 trains from the CAF fleet (Spanish company Construcciones y Auxiliar de Ferrocarriles); 20 trains from the updated fleets (lines 1-Blue and 3-Red).

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SUSTAINABILITY ON RAILS

TOTAL ELECTRICITY CONSUMPTION – 2008-2013 YEAR

TOTAL (MWh)

VARIATION

2008

513,919

2009

531,575

3.4%

2010

553,818

4.2%

2011

566,512

2.3%

2012

566,933

0.1%

2013

576,645

1.7%

ELECTRICITY CONSUMPTION OF THE OPERATION × P.KM – 2008 TO 2013 Electricity consumption (GWh)

Passenger.km (million)

7,600

540

7,400

520

7,200

500

7,000

480

6,800

460

6,600

440

6,400

420

6,200

Between 2008 and 2013, the total power consumed by São Paulo Metrô increased at an average rate of 2.3% p.a.  Unlike the period between 2008 and 2011, during which power consumption increased due to the opening of new stations, the positive variation between 2012 and 2013 is attributed to the activities in work sites and part of expropriated areas.   Power consumption for the system was effectively stabilized after investments directed towards energy efficiency, recording negative variation lower than 0.1% between 2012 and 2013. Such variation was also recorded in the previous period, between 2011 and 2012.

0 20

8 0 20

560

7,800

580

20 10

8,000

600

Power consumption

Operation consumption (GWh) P.km (million)

Source: Inventory of Greenhouse Gas Emissions – São Paulo Metrô, 2013.

GRI EN16, EN17

GREENHOUSE GAS EMISSIONS – GHG   Major power consumers such as the São Paulo Metrô have recorded higher greenhouse gas emissions in recent years, despite stabilizing consumption rates.  By activating thermoelectric sources to cover demand in periods of reduced reservoir levels in hydroelectric plants, the Brazilian electricity generation system emits more GHG when generating each MWh. In 2013, the emission rate when generating one unit of energy was, in average, 40% higher compared to 2012, which, in turn, was 135% higher than 2011.  Although the São Paulo Metrô is a free consumer and acquires its power from potentially cleaner sources, it calculates its emissions by applying

a unique GHG emission factor for electricity within the country, which is provided by the government for the development of corporate inventories.  Out of the total GHG emitted by São Paulo Metrô in 2013, nearly 70% (i.e. 42,000 tons) arises from electricity consumption to move trains. Operation and maintenance of lines 1-Blue, 2-Green, 3-Red, and 5-Lilac, and respective administrative activities, which generated 61,000 tons in equivalent CO₂ in 2013; an approximate increase of 40% compared to 2012.    LEARN MORE AT:  www.metro.sp.gov.br/metro/sustentabilidade/inventario-emissoes-gases.aspx

GHG EMISSIONS AND EMISSION FACTORS FOR ELECTRICITY GENERATION

TOTAL EMISSIONS (THOUSANDS OF tCO2e)

ELECTRICITY EMISSION FACTOR-SIN (tCO2/MWh)

Source: Inventory of Greenhouse Gas Emissions – São Paulo Metrô, 2013.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

20 10

20 11

20 12

20 13

0.0484

0.0246

0.0512

0.0292

0.0686

0.0988

20 08

20 09

SUSTAINABILITY ON RAILS

Source: Inventory of Greenhouse Gas Emissions – São Paulo Metrô, 2013.

São Paulo Metrô MSP Bus Average rate of the transport modality

70 66

20 10

Despite the increase in equivalent CO₂ (gCO₂e) emissions due to higher power consumption rates, the subway system is still the most sustainable means of transportation compared to other means powered by fossil fuels.  Such comparison is based on the emission rate when transporting 1 passenger for 1 kilometer (emission per passenger.km).   In 2013, to transport each passenger for 1 kilometer, subway operations generated indirect emissions of 6 grams of equivalent CO₂ (gCO₂e). Between 2008 and 2013, such emission stood at an average of 4 grams of equivalent CO₂ (gCO₂e), which is significantly lower than other transportation means powered by fossil fuels.   Compared to other transport means, the subway system emits approximately 30 times less than automobiles, considering an average emission of 110 grams in equivalent CO₂ (gCO₂e) per passenger.km, and 15 times less than the bus system of the city of São Paulo.   For a comparative assessment of such results recorded by the São Paulo Metrô compared to average subway, bus, and automobile emissions worldwide, data from the survey Power Costs, Renewable Sources, and Emissions of CO₂e (Nova, 2008) were adopted.

and other transport means

passenger.km: São Paulo Metrô

SÃO PAULO METRÔ AND MSP BUS EMISSIONS – 2008 TO 2013 (gCO2e PER P.KM)

gCO2e emission per

GHG EMISSIONS PER P.KM – SUBWAY AND BUS – 2008 TO 2013 (gCO2e PER P.KM) 120

110

100 80

40 20

Sources: São Paulo Metrô and MSP Bus records: Inventory of Greenhouse Gas Emissions – São Paulo Metrô, 2013. Global reference values: Energy costs, Renewable Sources, and Emissions of CO2e. (Nova, 2008).

São Paulo Metrô  2008-2013

MSP Bus  2008-2013

Subway  (global average)

Bus  (global average)

Automobile  (global average)

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

Social benefits of São Paulo Metrô: GHG emissions prevented

By replacing other modalities powered by fossil fuels, the network operated by the São Paulo Metrô generates not only reduced greenhouse gas emissions, but also reduced atmospheric pollutants and fuel consumption, among other benefits.  In terms of GHG, the network generated a reduction in CO₂e emissions of over 860,000 tons in 2013. Deducting emissions generated indirectly and due to the consumption of electricity required to move trains, which in 2013 was of 42,000 tons of CO₂e of the total amount prevented by the operating network. There is a total net balance of emissions prevented of 820,000 tCO₂e, as indicated in the table below.   Thus, for each ton of CO₂e emitted from São Paulo Metrô operations, the emission of 20 tCO₂e is prevented – a benefit greater than 2.000%. Calculated every year, this benefit is proof that subways are a sustainable urban mobility alternative.

GHG EMISSIONS PREVENTED – SÃO PAULO METRÔ, 2013 E (THOUSANDS OF tCO2e)

GHG emissions prevented by the network operated by São Paulo Metrô

862

Electricity emissions to move trains (including losses)

Net GHG emissions prevented

820

Source: Inventory of Greenhouse Gas Emissions – São Paulo Metrô, 2013.

ENVIRONMENTAL INDICATORS

POWER (GWh) Consumption (baseline month)

GRI EN3 2011

2012

2013

567

577

Source: Inventory of Greenhouse Gas Emissions – São Paulo Metrô, 2013.

GHG EMISSIONS Total emissions (thousands of tCO2 e) Emissions per p.km (gCO2 e)

GRI EN16 2011

2012

2013

Source: Inventory of Greenhouse Gas Emissions – São Paulo Metrô, 2013.

WATER (IN THOUSANDS OF M3) Consumption (baseline month)

GRI EN8 2011

2012

2013

569

659

856

Source: Infrastructure and Service Management.

HAZARDOUS WASTE (IN THOUSANDS OF t) Total

GRI EN22 2011

2012

2013

152

173

153

Source: Maintenance Management.

Class I hazardous waste generated in maintenance processes is collected in the yards by specialized companies and forwarded to co-processing, ensuring the proper disposal of such residues.

LIGHT BULBS (IN THOUSANDS OF UNITS) Total

GRI EN22 2011

2012

2013

Sources: Maintenance Management; and Logistics Management.

São Paulo Metrô implemented a system to ensure the proper disposal of light bulbs containing mercury. These light bulbs are replaced and properly stored until they are collected by a specialized company for proper disposal. Appropriate measures are adopted throughout all stages of this process to prevent bulbs from breaking.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SUSTAINABILITY ON RAILS

MATERIAL FORWARDED TO RECYCLING, PER TYPE (t)  MAINTENANCE YARDS AND ADMINISTRATIVE BUILDING*

GRI EN22

2011

2012

2013

Mixed paper

Cardboard

Tickets

Plastics

Miscellaneous

Total

145

111

Source: Infrastructure and Service Management.

Selective collection procedures deployed in all yards, administrative buildings, and stations. Campaigns and training activities were carried out to raise awareness of all employees, outsourced parties, and users.

MATERIAL FORWARDED TO RECYCLING, COLLECTED IN STATIONS (t)

GRI EN22

LINE 1-BLUE

LINE 2-GREEN

LINE 3-RED

LINE 5-LILAC

TOTAL 2013*

130

284

Source: Operations Management.  * Materials arising from selective collection in stations started to be measured as of May, 2013.

3R PROGRAM 2011 Average paper sheet consumption per employee

1,844

2012

2013

1,855

1,844

2012

2013

Sources: Services and Infrastructure Management; and Information Technology and Communication Management.

Results indicate that initiatives deployed during the early years of the program were efficient and generated significant reductions in paper consumption. Over the past two years, despite the increased generation of administrative documents due to expansion and modernization of the subway system, consumption remained stable.

ENVIRONMENTAL TRAINING 2011 No. of employees

1,449

1,234

2,042

Total hours

4,488

5,031

7,693

Source: Human Resources Management.

GRI EC5, LA2, LA7, LA8, LA9, LA10, LA11

CORPORATE SOCIAL RESPONSIBILITY

EMPLOYEES PER OPERATING AREA AREA

Personnel management

In 2013, the São Paulo Metrô developed its activities with a team of 9,477 employees duly hired under the Brazilian Labor Laws – CLT, most of which were assigned to operation and maintenance procedures of the subway transportation system.   In recent years, due to the network expansion, this team has been growing and new talents have been added to the company’s staff, selected by civil service examinations published in the Official State Press and specific newspapers.   In 2013, a civil service examination was opened for the positions of subway security agent I and Senai apprentice, in compliance with applicable laws. A total of 453 employees were hired from applicable civil service examinations for positions of free provision.   There was a 52% reduction in new employees hired, compared to 2012, mainly due to the lack of new positions opened and reduced number of dismissals.

2012

2013

Operational

4,592

4,565

System

2,866

2,845

Management

1,039

670

764

211

264

9,378

9,477

Expansion Financial

TOTAL

HIRED EMPLOYEES (CIVIL SERVICE EXAMINATIONS)

2012

826

2013

453

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SUSTAINABILITY ON RAILS

Opportunities for young workers

A total of 499 students were hired, in partnership with specific institutions: interns (Fundação do Desenvolvimento Administrativo – Fundap); apprentices (Serviço Nacional de Aprendizagem Industrial – Senai); and Young Citizen – Work Education Program (Social Program – Department of Employment and Labor Relations – Sert). These individuals were hired through contests and public selection processes.         POSITIONS No. OF STUDENTS     Senai apprentices 55    Young citizens 346    Interns 98   499  TOTAL       With careers structured and assessed based on competence standards, the São Paulo Metrô employees are compensated based on their respective attributions and according to a Career and Compensation Plan, which was created to guide the distribution of responsibilities.   The lowest salary paid by São Paulo Metrô in 2013 was R$ 1,606.69, for a work load of 40 hours per week, which is 137.42% higher than the federal minimum wage (R$ 678 on December, 2013).   The company also provides a series of benefits compatible with best market practices. Part of such benefits includes the Collective Bargaining Agreement executed with subway workers and engineers, among others granted by the company in order to ensure corporate competitiveness and attractiveness.   In order to leverage productivity and efficiency, the São Paulo Metrô also has a Profit Sharing Program, distributing amounts based on operating, corporate, and executive indicators and goals directly or indirectly involving all of the company’s areas. The program abides by the guidelines of the São Paulo State Government, duly governed by State Decree No. 59,598, dated October 16th, 2013, the Brazilian Constitution, Article 7, and Federal Law No. 10.101, dated December 19th, 2000.

Performance management

As a strategy to improve organizational results, the São Paulo Metrô adopts the performance management model, continuous training process, monitoring and evaluation of employees by managers.  Two tools were implemented in 2013 to evaluate performance:  TRIAL PERIOD EVALUATION

During this period, 149 recently-hired employees were evaluated within university, technical, and administrative support positions, and 93% of them were effectively hired.   COMPETENCE EVALUATION

Integrated to the competence management, this evaluation was deployed in two cycles: cycle 1 – for 3,964 employees in university, technical, administrative, and leadership/ management positions; cycle 2 – for 5,254 employees in operational positions.   The results of these two tools generate subsidies for personnel management policies and strategies, allow the identification of development needs, and define objectives and goals, as well as result assessments.    Identification of new talents

In order to identify and prepare the new generation of leaders within the subway system, a total of 323 university professional in junior and level I positions were engaged in the competence and potential process.   The company also mapped the competencies of 480 employees in leadership, university (except the aforementioned positions), and technical positions, in order to identify those with leadership profiles to occupy such positions. Such mapping initiatives allowed the expansion of the employee profile database, which will support future promotions for management positions.

New Corporate University model

participated in

The São Paulo Metrô opened the new headquarters of the Corporate University in late 2013, beginning a new operating model with five business schools to strengthen key competencies established for the company and related to its business strategy: Corporate Management & Integration School; Organizational Culture & People School; Technical & Operating Excellence School; Enterprise Management School; and Stakeholder Management School.  The new facilities feature an auditorium with capacity for 170 seats, and two mini-auditoriums with capacity for 80 seats each; 20 classrooms; professors’ lounge; and three computer rooms, in addition to the Senai area.

TRAINING AND CORPORATE UNIVERSITY

Training man-hours Average per employee (hours)

MBA Course – Integrated Outlook on Urban Rail Systems – Vistu – 1st class

The São Paulo Metrô and Escola Politécnica of USP have partnered to launch the MBA Course “Integrated Outlook on Urban Rail Systems” (Vistu), targeting engineering, architecture, and geology professionals. Under a totally unique concept, the course was developed by Poli professors and masters and doctors of São Paulo Metrô with extensive experience in conceiving, deploying, operating, maintaining, and managing subway systems.   The course curriculum combines multiple topics and disciplines that will provide technical and instrumental know-how for professionals to operate in high and medium capacity rail transportation systems. The first class began in August/2013, with 30 participants.

Over 20,000 students participated in the course in 2013, resulting in over 191,000 man-hours invested in corporate training, development, and education.   Activities performed covered the following needs:  · S ervice training for operating employees, based on e-learning methodologies, with 4,904 participants;   · 2 77 initiatives focused on developing leaderships and teams, and aligning managements;  · 6 50 participants in language courses;   · 8 85 participants in computer training courses, 69 of which attended e-learning courses;  · 1 0 specializations with 46 participants concluded in MBA and graduate programs;  · 7 8 technical courses focused on equipment maintenance;  · 3 28 participants of the Young Citizen – Work Education Program.

Development and training

and education.

training, development,

invested in corporate

20 10

191,000 man-hours

0 9

resulting in over

the course in 2013,

Over 20,000 students

299,696

294,761

231,608

266,854

191,257

36.2

33.73

25.91

28.46

20.18

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SUSTAINABILITY ON RAILS

Social programs

Initiatives deployed to promote employee well-being and health engaged over 14,000 employees in 2013. Celebrating its 25th anniversary in 2014, the Chemical Addiction and Other Compulsions Prevention and Treatment Program engaged 4,148 employees. The Posture and Stretching Orientation Program covered 6,524 employees in work stations and training initiatives.

SOCIAL PROGRAMS DEPLOYED

OBJECTIVE

Tempo Amigo [Friendly Time]

Aims to reflect important aspects of the new life cycle that approaches with maturity, including retirement.

Social Service

Individual approach to employees and family members addressing multiple social issues, supplemented by systematic follow-up, home visits, and referrals to external resources.

Post Critical Incident Intervention

Initiatives to mitigate health complications to employees submitted to events that could generate emotional disorders.

Occupational Health and Medical Control

Mapping health conditions of the subway population and promoting prostate, breast, and cervix cancer prevention campaigns.

Chemical Addiction and Other Compulsions Prevention and Treatment Program

Treatment and prevention of alcoholism and other additions/compulsions: drugs, medications, gambling, sex, Internet, electronic games, shopping, indebtedness, tobacco, etc.

Posture and Stretching Orientation

Promoting supervised exercises.

Estação Bem Viver [Good Living Station]

Informing employees and family members on health, well-being, and quality of life issues. Compliant with State Law No. 12.064/05, which established the State Health Week.

Challenge Day

Raising awareness regarding the importance of leading an active life. Hosts a competition between cities of the Americas. Partnership with Sesc-SP.

Move Brasil [Brazil on the Go] Campaign

Encouraging the practice of daily physical activities. Partnership with Sesc-SP.

Jornada Jovem [Youth Journey]

Meetings organized for subway workers’ children between the ages of 12 and 19, addressing topics such as professions and financial education.

Metrô do Coração [Subway of the Heart]

Praising operating employees in stations and safety areas who performed first-aid services with the Automated External Defibrillator (AED) in the stations. External partnerships (Instituto do Coração – Incor; Emergency Mobile Service – Samu; and Fire Department of the State of São Paulo).

GRI LA1, LA13

CORPORATE SOCIAL INDICATORS Data refers to employees currently working at S茫o Paulo Metr么. Employees outsourced from other companies involved in Metr么 activities were not considered.

NO. OF EMPLOYEES NO. OF ADMISSIONS NO. OF INTERNS NO. OF EMPLOYEES OVER THE AGE OF 45 NO. OF WOMEN % OF MANAGEMENT POSITIONS HELD BY WOMEN NO. OF AFRICAN-BRAZILIAN EMPLOYEES % OF MANAGEMENT POSITIONS HELD BY AFRICAN-BRAZILIAN EMPLOYEES NO. OF INDIVIDUALS WITH DISABILITIES OR SPECIAL NEEDS NO. OF EMPLOYEES WITH GRADUATE DEGREES NO. OF EMPLOYEES WORKING FOR THE COMPANY FOR OVER FIVE YEARS

EMPLOYEE HOUSING GEOGRAPHIC AREA

DOWNTOWN NORTH SOUTH EAST WEST OTHERS

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

SUSTAINABILITY ON RAILS

2011

2012

2013

8,939

9,378

9,477

538

826

453

154

168

4,511

5,173

5,049

1,643

1,782

1,858

19%

20%

2,168

2,292

2,341

243

249

247

471

483

486

2,592

2,926

3,084

2011

2012

2013

421

444

460

1,066

1,113

1,111

1,619

1,672

1,680

2,885

2,997

3,005

610

647

664

2,338

2,505

2,557

GRI 4.14, 4.15, 4.16, 4.17

ENGAGEMENT COMPANY’S PUBLIC RELATIONS PROCESS   Opinions, compliments, suggestions, and complaints about the São Paulo Metrô are extremely important and part of the process of improving the company’s relationship with various audiences.  Over the past few years, dialog, negotiation, and collaboration between multiple stakeholder groups became much more influential over the company’s decisions regarding specific issues identified and manifested through relationship channels. This process considered nine stakeholder groups: users, citizens, community (surrounding the expansion work sites), government, environment (regulators), press, employees, unions (Engineers’ Union and Subway Workers’ Union), and business partners.  In addition to interactions with web users via virtual networks, the São Paulo Metrô has engaged managers with decision-making groups,

critics, collaborators, and fans, involving them in the company’s day-to-day activities and engaging in discussions regarding corporate issues and processes, seeking to developed shared solutions.  We also work with the community to mitigate the impacts generated by construction works throughout all deployment stages of new subway lines. This also includes conducting studies to assess needs, meetings, and customized services, in order to prioritize community engagement initiatives.   All complaints and manifestations submitted through the company’s communication channels related to strategies, activities, enterprises, and events in the subway network expansion and operation activities are duly replied by the company. In cases where solutions depends on integrated activities between other public administration areas and private sector institutions, the São Paulo Metrô articulates and engages all activities with such agents.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

USERS RELATIONSHIP

Within their daily commutes, users are submitted to several different situations and, in several cases, they must be able to contact the company in order to clarify doubts, make suggestions or requests, or even file complaints regarding the services.   In addition to being able to directly contact employees at the stations, users can submit complaints via the “Fale conosco” [Ombudsman] channel at the company’s website, through the Ombudsman department, via SMS – Complaints and traditional channels, such as Suggestion Box, User Phone, Personal Service, and Information Center – CIN.

177

160

167

Information (thousand)

CIN CUSTOMER SERVICE

50,578

69,991

58,079

ANNUAL EVOLUTION OF SERVICES RENDERED TO DISABLED INDIVIDUALS (THOUSAND)

SMS received

SMS – COMPLAINT

Physical disability

Vision impairment

261

278

282

TOTAL

285

303

309

SERVICES

System information

The São Paulo Metrô Information Center serviced over 160,000 users via phone in 2013, informing them of how the subway operates; integrations between the subway system and other transport means; tickets and fares; miscellaneous subjects; and Lost and Found issues.   At the stations, the Information Desk installed next to the turnstile line recorded a little over 1.5 million user services regarding the metropolitan transportation system, integrated bus lines, points of interest nearby the stations, and other services rendered by the São Paulo Metrô.   Events identified by users in stations and trains generated over 60,000 text messages submitted via the SMS – Report channel, directed to the São Paulo Metrô Security Control Center. The main subjects in this channel are: street vendors; beggars; and improper user behaviors (disturbing the peace; smokers; soccer fans; improper equipment activation; preventing the doors from closing).     Services for individuals with disabilities   Customer services rendered to individuals with disabilities have always been a differential highly esteemed by the population and rehabilitation entities. It is accurate to state that such relationship generated a new sense of mobility to this group.   A total of 309,000 disabled individuals were serviced in 2013, using at least two employees to help each individual: one to help boarding and another to help individuals exit the train at the destination station.  In addition to services for disabled individuals, the São Paulo Metrô has also established partnerships with rehabilitation institutions and civil society organizations to provide instructions regarding subway use for Individuals with Disabilities – PCD. A total of 64 visually-impaired individuals were serviced in 2013, as well as their respective escorts and teachers.

OPERATING SAFETY AND RESPECT WERE THE FOCUS POINTS OF THE 2013 CAMPAIGNS.

Elderly care: Experiente Cidadão [Seasoned Citizen]

Approximately 8% of the São Paulo Metrô’s users are elderly, and these are the users with most difficulty in using the system. This portion of the population receives special care through the Seasoned Citizen Program, developed to instruct them on how to prevent accidents and safely use the facilities and equipment available at the stations.  During such occasion, elderly citizens, over the age of 60, learn more about the system and are instructed on how equipment works, how to use urban terminals, and how to handle common space-management issues in trains or during boarding and exit. A total of 13 meetings were held in 2013, totaling 344 participants. Since 2008, an additional 3,500 elderly citizens participated in guided tours.   In October 2013, the company celebrated the Day of the Elderly, the tenth anniversary of the Statute of the Elderly, and the fifth anniversary of the Seasoned Citizen Program, launching the “Metrô para Todos” [Subway for Everyone] campaign. The campaign showcased all possibilities offered by the São Paulo Metrô to enhance mobility for everyone, always respecting the varied needs of different user groups, and emphasizing education and social interactions in public transportation in order to promote respect between users and solidarity within the subway system.    Communication and operating campaigns   In addition to visual and auditory communication in stations, the user clarification and instruction campaigns support the flow strategies and represent an important tool to promote appropriate user solidarity and respectful behaviors, which transcend the public transportation segment. Operating safety and respect were the focus points of the 2013 campaigns.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

“FAIXA AMARELA” [YELLOW STRIP] CAMPAIGN – OPERATING SAFETY The yellow strip campaign, deployed in July and August 2013, addressed the safety issue.

“ESPALHE RESPEITO” [SHOW RESPECT] CAMPAIGN – CITIZENSHIP In August, the “Spread Respect” campaign address the top-of-mind topics among users in relationship channels and surveys throughout 2013: disrespecting preferred seats; use of backpacks on the subway; loud volume of sound devices; conflicts during boarding and exiting; and trash disposal.

ENGAGEMENT

Social campaigns and culture

Throughout the year, multiple cultural and social initiatives were deployed to engage users, transforming stations in areas of leisure and knowledge. Permanent art collections in stations are periodically maintained and restored; partnerships are established with museums to promote exhibits and shows in subway stations.

Activities performed in 2013

CULTURE LINE

201 exhibitions.     MEETING PROJECT

1,235 events during the year – musical concerts, film shows, dance and theater performances, permanent and traveling exhibitions, cultural workshops, among several others.     SUBWAY ART PROJECT

Restoration and exhibition of the art piece Solares, by artist Eliana Zaroni, installed at the Pedro II Station; restoration of the art piece O Ventre da Vida, by artist Denise Milan, installed at the Clínicas Station.    PARTNERSHIPS AND AGREEMENTS WITH MUSEUMS

Museu Lasar Segall at the Santa Cruz Station; Museu de Arte de São Paulo – Masp at the Trianon-Masp Station; Pinacoteca de São Paulo at the Luz Station; Memorial da América Latina at the Palmeiras-Barra Funda Station – partnership established in 2013.     SUBWAY PIANOS

Four pianos were placed at the Santana, Sacomã, Santa Cecília, Sé, Belém, Luz, Vila Prudente, Vila das Belezas, and Santos-Imigrantes stations for users to listen or play their music.     FESTIVALS  Pantanais, Ciclovia Musical [Musical Bike Lane], Novos Talentos da Música [New Musical Talents], Kleztival 2013, and Canto Coral de Natal [Christmas Choir]. Total of 53 performances.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

Cultural contest

Social projects

In the “Arte de Obra” [Art of Work] contest, launched by the São Paulo Metrô, participants drew and painted the boards surrounding the construction site of Line 5-Lilac, next to six of the top São Paulo graffiti artists. A committee of artists and employees will select 30 drawings and the best will be elected by popular vote.   The first graffiti was made at the Eucaliptos Station, by artist Binho Ribeiro. Other works are scheduled to be performed by artists Anjo, at the Hospital São Paulo station; Chivitz, at the Brooklin station; Minhau, at the Borba Gato station; Nick, at the Boa Vista station; and Eduardo Cobra, at the AACD-Servidor station.

The main social marketing initiatives developed in partnership with other institutions, entities, or companies were: Global Polio Vaccination Campaign; International Day for the Eradication of Violence Against Women; STD/HIV/AIDS Prevention Initiative; Challenge Day; State Initiative to Raise Awareness Against Electronic Piracy; 2013 Stroke Mutual-aid Group; Week of Prevention Against Respiratory Diseases; Pulmonologists’ Day; Men’s Week; Women’s Health Week; World Diabetes Day; World Anti-AIDS Day and Age-Related Macular Degeneration – DMRI.

SIC – COMMENTS PER TOPIC / 2013

26%

Expansion – planning

16%

Expansion – miscellaneous

13%

Expansion – project/works

12%

Operational

Engineering/maintenance

Collection

Human resources

Institutional/administration

Unrelated

Financial

Other agencies/companies

Legislation

Property

PPP/Concessions

Processes

CITIZENS RELATIONSHIP   The Metrô Citizen Information Services – SIC, an important dialog and transparency channel between São Paulo Metrô and the civil society, were integrated to the consolidated system of the São Paulo State Government, through the SIC SP, becoming part of statistical records and requests submitted through the Citizen Service Central (CAC). Combined with the broad interface with all of the company’s areas, which are paramount to ensure efficiency and accuracy when replying comments in a wide array of subjects, such integration enhanced overall credibility and increased the demand for information, totaling 504 attendances throughout 2013.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

Evolution of citizen

Comments in 2013

comments (users, community)

TOTAL OF 19.852 COMMENTS

Complaints and information inquiries were the main reasons attributed to user manifestations within the subway network operated by São Paulo Metrô, particularly in events of system operation issues, such as those occurred in August and October.   During these months, a train derailed on Line 3-Red and the door signaling system failed in Line 1-Blue, in August, and the train traction system failed in Line 3-Red and Line 2-Green, in October, which significantly affected services.  Furthermore, the expansion of four subway lines also triggered several manifestations, particularly from communities that were expropriated or resettled.

9,363 complaints, 7,915 requests/information inquiries, 1,321 suggestions, 731 compliments, 520 reports, and two acknowledgments – typology provided in the CRM Sugar system as of December 17th, 2013.   DECREASE OF 7% IN THE GRAND TOTAL OF COMMENTS, COMPARED TO 2012

The audience’s migration from traditional channels to digital social networks was mainly due to the higher visibility, immediate reach, and efficient reply of most inquiries.  Events involving service operations and user relations in trains also generated comments, mainly during peak hours.   Complaints addressed mainly reliability issues involving delays, intervals between trains, train evacuations (executed during peak hours), and issues related to the supply of trains. Followed by the comfort attribute, comments referred to the empty train supply, capacity, and sudden brakes, in addition to the lack of comfort due to improper ventilation or air conditioning systems in trains.  Regarding the expansion activities, several situations generated comments due to community expropriations and construction works. The most frequent comments referred to issues in households surrounding the construction sites, loud noises, line layout, and civil construction aspects.

CITIZENS RELATIONSHIP

USER AND CITIZEN COMMENTS – 2012 / 2013 COMMENT

* Typology provided in CRM Sugar System as of 12/17/2013

2012

2013

VARIATION

COMPLAINT

10,165

9,363

-8%

INFORMATION

7,942

7,915

SUGGESTION

1,780

1,321

-26%

COMPLIMENT

1,037

731

-30%

REPORT

448

520

16%

21,372

19,852

-7%

ACKNOWLEDGMENTS GRAND TOTAL

MONTHLY EVOLUTION OF USER COMMENTS – 2013 1,200

1,080

1,000

850

620

1,009

818

869 922

656 722 549

584 659

570

479

. EC D

O V. N

T. C O

P. SE

. G A U

L. JU

. N JU

. R

A Y

311

200

849

400

Report

438

Compliment

433

520

Suggestion

779

788

600

Information

Complaint

885

848

800

1,040

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

SUMMARY OF TOP DEMANDS BY COMMENT TYPE COMMENT

ATTRIBUTE

DEMANDS

Reliability

· T rain circulation: abnormalities / delays   · Customer services: statement of unique operating events

Comfort

· Train equipment: air conditioning  · Train circulation: train capacity exceeded

Customer Service

· S tation employees: services / behaviors  · Accessibility: preferred boarding

Reliability

· Customer services: statement of unique operating events

Customer Service

· C ommunity relations: civil construction aspects / property damages / noises / line layout   · Customer service: statement of first aid assistance

Information

· C ustomer service: general information / information on strikes / itineraries  · Network expansion: new line layouts

Information

· U ser communication: educational campaign  · Network expansion: new line layouts

Comfort

· T rain circulation: empty train supply and exclusive car supply   · Stations and surrounding areas: station layout / structure

Customer Service

· A ccessibility and preferential service: preferential boarding   · Stations and surrounding areas: operating hours

COMPLIMENTS

Customer Service

· Customer services: SMS  · Station employees: services  · Train employees: services / behaviors

REPORTS

Public safety

· Security: burglary / theft

COMPLAINTS

INFORMATION

SUGGESTIONS

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

Social network relationship

The São Paulo Metrô’s social network channels have been increasingly gaining more followers. The two most used social networks reached the milestone of 117,713 followers/“likes”: 71,339 followers on Twitter (@metrosp_oficial) and 46,374 on Facebook (www.facebook.com/metrosp), in December 2013, nearly doubled the amount recorded in January of the same year.   In addition to providing information on subway lines, network operations, cultural activities, news and tips, the social networks have represented a key customer service channel to tend to general public needs. A total of 12,776 questions were answered on Twitter and Facebook in 2013, generating an average monthly rate of 1,065 interactions (two times the amount recorded in 2012). In October, the number of responses reached 1,696.   Approximately 20% of all user questions in both social networks were replied with due support from the technical areas, most of which related to operating issues.   São Paulo Metrô regularly invites user groups with intense activity in its social networks to

Facebook Support Twitter Total Linear (total)

participate in meetings with managers, listening to such groups’ suggestions and complaints, and understand their needs, as well as they experience in using the services.  Some of these suggestions were implemented by São Paulo Metrô, such as the reorganization of access entires at the Artur Alvim, Itaquera, and Santo Amaro stations, and the rescheduling of train departures at the beginning of commercial operations. In the latter, users suggested scale adjustments for the first trains, ensuring that they arrive earlier to all stations.   Interaction with users in social networks has also allowed adjusting citizenship campaign topics, as well as solving events on trains identified by web users. In the “Espalhe Respeito” [Show Respect] campaign, for example, these collaborative profiles voluntarily recorded videos and granted their image rights.  The relationship with social network users is also further promoted by daily posts informing users of the company’s activities. In 2013, Facebook posts reached 17,576,478 hits (number of times each post was seen), which further confirms the large audience of São Paulo Metrô.

CUSTOMER SERVICE COMMENTS AND ENGAGEMENTS ON SOCIAL NETWORKS 1,800

1,696

1,600 1,460

1,400 1,384

1,345

1,326

1,135

1,126

1,200 1,029

1,000

928 873

553

561

295 210

O V

T C

236

262 246

220

A U

148

195

174

PR A

155

188

235

315

246

173

137

102

175

353 323

451

143

617 412

279

200

627

200

649

621

A Y

400

876

794

600

679

1,122

898

854

800

1,118

“MEET ME AT THE TURNSTILES” POST ON THE ANNIVERSARY OF THE CITY OF SÃO PAULO WAS SHARED 25,677 TIMES AND LIKED BY 4,271 USERS.

“THE SUBWAY IS NOT A NIGHT CLUB” POST TO REMIND RIDERS TO WEAR HEADPHONES WHEN LISTENING TO MUSIC WHILE RIDING THE SUBWAY WAS LIKED 787 TIMES AND SHARED BY 919 USERS.

When monitoring the Metrô brand through strategic keywords, 114,000 mentions were captured, 98 thousand of them coming from Twitter, which is the main virtual interaction platform between system riders and the company by its features: instant and short messages in 140 characters.

GRI EC8, EC9, SO9, SO10

COMMUNITY RELATIONSHIP

The greatest challenge in implementing an enterprise of the magnitude of a subway system in such a densely populated city is finding suitable areas to clear construction areas that would enable the implementation of stations, rail yards, tunnels and elevated rails for monorails in an environmentally sustainable and socially responsible way. The works result in inevitable transformations in the city, having an adverse effect on the society and interfering in people’s lives.   Looking to address these challenges, several measures are taken in order to engage the public and disclose the expansion of the city’s subway system, streamlining access to information and handling questions on the impact of construction, taking into account the characteristics of each community to implement appropriate social media strategies.    Serving the communities near construction sites   1,300 1,200 1,100 1,000 900 800 700 600 500 400 300 200

T G UR R E ID

L1 8

L1 7

L1 5

100

In order to mitigate the impacts inherent to the construction, an individual approach is used in nearby communities anytime their properties are affected. Citizens are given explanations on the stages of construction and what might occur to their properties, as well as the solutions that will be adopted to repair and restore these properties to the original condition. On issues related to environmental impacts, there is a constant search for improvement of the production processes, in addition to investments made with the latest and most advanced technology, with a view to reducing the impacts.  In 2013, community liaisons met with residents of nearby communities 2,151 times. Liaisons also engaged in approximately 1,500 meetings to field any questions that the community at large may have regarding construction. In all, liaisons met 4,926 times with nearby communities and the community at large to discuss subway construction and expansion plans.   Throughout the expansion, Metrô implemented community relationship centers equipped with interactive and modern equipment, employing virtual language and 3D images to visualize the route of the line, stations, virtual travel in future stations etc. Seven different centers were implemented in 2014, distributed throughout the 4-Yellow, 5-Lilac, 15-Silver nd 17-Gold lines. Between July and December of 2013, the centers welcomed 3,094 visitors.

MEETINGS WITH COMMUNITIES NEAR CONSTRUCTION AREAS – 2013 Social communication Impact of construction Expropriation

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

Expropriation and relocation

The expansion of the rail transport grid of São Paulo results in some adverse consequences such as the need for involuntary removal of vulnerable residents from their homes.   Until 2011, São Paulo Metrô’s only approach to dealing with expropriation and involuntary displacement was to draw up specific Relocation and Relocation Plans for the Population and Economic Activities specific for each stage of expansion. The main goal of these plans was to mitigate the social impact of construction with the proposal of assisting the population affected by expropriation and to ensure they maintain their social and economic conditions. The guidelines were based on Brazilian legislation, especially regarding eligibility for rights and benefits as a result of the expropriation.  Therefore, they applied only to property owners and expropriated tenants, whether they were residents or business owners, assuring the former, in due accordance with the existing law, indemnification for the good, and in the case of tenants of commercial properties indemnities for loss of profits and goodwill, if appropriate (required by judicial action), excluding vulnerable and low-income communities as well as residents occupying irregular or illegal properties.  With the goal of creating the foundations and guidelines to deal with the fundamental right to housing, São Paulo Metrô sought to base its Regulation on the Resettlement of Vulnerable Families Expropriated due to the Expansion of the São Paulo Metrô, in force since August 2011 on the International Covenants on Human Rights – International Covenant on Economic, Social and Cultural Rights. Based on this regulation, the São Paulo Metrô began to guide its actions with a view to restore the standard of living of those who had to be relocated, providing the mechanisms to required to protect their right to housing. The affected populations are assured cash compensation or assistance in acquiring a housing unit, according to criteria based on job stability, access to infrastructure, services and

public goods, habitability, accessibility and income of the individual or the family.   In 2013, the main experience of the São Paulo Metrô with relocation took place on the 17-Gold Jabaquara/São Paulo-Morumbi Station Line, when certain areas of the city where communities classified as vulnerable lived were declared public domain.  Communities located in the Campo Belo district known as favela do Comando, favela do Buraco and favela do Buté and other buildings in sparsely occupied lots, as well as equally vulnerable occupants were those most impacted with the implementation of the project. In order to accurately measure the affected population, and to provide social and housing assistance for vulnerable individuals and families, São Paulo Metrô signed, in 2011, a convention with the São Paulo State Urban Housing Development Company.   A survey of these communities identified and mapped 423 residential, commercial and institutional buildings. Among the 446 families classified as vulnerable residing in the buildings, 325 opted for compensation for the right to housing and 118 opted for inclusion in the housing program and received a housing unit. By the end of 2013, one year after the first removals were initiated, 438 families moved from these areas.   With the same criteria applied to the 17-Gold line, this service will also be offered to 59 families along the 15-Silver Ipiranga/Cidade Tiradentes Hospital and 132 families along the extension of the 2-Green line, Vila Prudente/ Paulo Freire Station, where a preliminary study conducted after the publication of Public Utility Ordinances – DUP has detected the presence of families living in vulnerable conditions.   Thus, the São Paulo Metrô is expanding its role while following international standards in cases of involuntary removals and respecting the rights of the affected population by, first and foremost, treating this population within the precepts of social responsibility.

The affected populations are assured cash compensation or assistance in acquiring a housing unit, according to criteria based on job stability, access to infrastructure, services and public goods, habitability, accessibility and income of the individual or the family.

GRI 4,13

RELATIONSHIP WITH THE TECHNICAL COMMUNITY   São Paulo Metrô participates in the national and international technical community and has been involved and has reaffirmed its commitment to developing strategic actions to expanding the participation of public transport in sustainable development.   It participates in the benchmarking program for high-demand subways, a group called Community of Metros – CoMET, which aims to carry out technical exchanges and to establish the best management and operation practices for subway systems with periodic meetings, virtual platform and expert support from the Imperial College of London. In relation to the Latin American community, it conducts technological exchanges with the Latin-American Association of Subways and Underground Rail – Alamys, an international, not-for-profit civil association, in the activities of planning, construction, maintenance, operation, financing and installation of equipment for passenger rail transport systems.   On a national scale, São Paulo Metrô supports the work of several organizations in the transport and engineering sectors. It participates in sectoral, technical and academic forums, most notably those organized by the Association of Subway Engineers and Architects – Aeamesp and by the National Association on Public Transportation — ANTP, founded by professionals of the São Paulo Metrô.   In 2013, São Paulo Metrô formally affiliated itself to the following associations:

Aasp

São Paulo Lawyers Association

ABA

Brazilian Advertisers Association

ABCP

Brazilian Association of Portland Cement

Abec

Brazilian Association for Corporate Education

ABGE

Brazilian Association of Engineering Geology

ABMS

Brazilian Association of Soil Mechanics

ABNT

Brazilian Association of Technical Standards

ABO

Brazilian Ombudsmen Association

ABPV

Brazilian Pavement Association

Abraco

Brazilian Corrosion Association

Abraman

Brazilian Maintenance Association

Abramid

Brazilian Association of Indoor Media

Abrasce

Brazilian Association of Shopping Centers

ABRH

Brazilian Association of Human Resources

Alamys

Latin-American Association of Subways and Underground Rail

Anpet

National Association for Research and Study on Transportation

ANTP

National Association of Public Transport

Aparh

Association of Human Resource Management of the State of São Paulo

APM

Association of Municipalities of the State of São Paulo

CBT

Brazilian Tunnel Committee

CNCP

National Committee of Public Ceremonial

CREA

Regional Council on Engineering, Architecture and Agronomy

Ibape

Brazilian Institute for Engineering Assessments and Reports

IBI

Brazilian Institute for Impermeability

Ibracon

Brazilian Concrete Institute

Ibracon

Institute of Independent Auditors of Brazil

Icon

IC Consultants Ltd. (CoMET Group)

Engineering Institute

Iman

Iman Institute – Innovations and Improvement in Modern Administration

Inmetro

Institute of Metrology, Standardization and Industrial Quality

Irse

Institution of Railway Signalling Engineers

Sucesu

Society of Computer and Technology Users of São Paulo

UITP

Union Internationale des Transports Publics

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

RELATIONSHIP WITH THE PRESS

São Paulo Metrô maintains relationships with several local, national and international communications channels (newspapers, TV stations, radio stations, news sites and magazines). In 2013, a total of 236 releases were published – journalistic texts, in the form of suggestions for topics/news pieces which could be reproduced in their entirety on the various media outlets.  Some of the top subjects included the expansion works (the second phase of Line 4-Yellow, Line 5-Lilac and monorail lines 15-Silver and 17-Gold); service and operation news (special operations, changes in the systems, etc.); cultural events.  In all, we engaged in over 4,500 exchanges with the press focused on specific topics, in addition to routine telephone calls to check on operating conditions of the lines and occasional events, as well as to ask questions.   Out of a total of 27,869 stories on São Paulo Metrô in 2013 captured from different media outlets (TV, radio, newspapers, magazines and on-line), 47% were classified as positive and neutral content and 53% as damaging to the company’s image.

THE MAIN TOPICS INCLUDED EXPANSION WORKS, SERVICE NEWS AND CULTURAL EVENTS.

RELATIONSHIP CHANNELS   www.metro.sp.gov.br RIDERS

INFORMATION DESK

Comments.    DIRECTLY FROM METRÔ

On-line system that offers real-time information on service interruptions (occasional and brief interruptions are not displayed on the system). Available for computers and iPad, smartphones or regular mobile phones.    STATEMENT OF DIFFERENTIATED OPERATIONAL OCCURRENCES

Access to the Statement of Operational Occurrences in the São Paulo Metrô Service.    SMS – COMPLAINT   Complaints of occurrences at stations and on the trains. Telephone (11) 97333-2252.     INFORMATION CENTER  Daily from 5:30 am to 11:30 pm. Telephone 0800-770-7722.    RIDERS’ TELEPHONE  Tatuapé, Tucuruvi and Sé stations. Direct and free communication with the Information Center.

Jabaquara, Luz, Ana Rosa and Santa Cruz stations on 1-Blue Line; Paraíso and Consolação stations on the 2-Green line; Sé, República, Marechal Deodoro and PalmeirasBarra Funda stations on the 3-Red Line.    ON-SITE CUSTOMER SERVICE  Sé Station, Monday through Friday, except holidays, from 7:00 am to 8:00 pm.    MAIL  Rua Vergueiro, 1.200  Paraíso – São Paulo, SP  CEP: 01504-000  Fax: (11) 3179 2053    SUGGESTION BOX  All stations.    LOST AND FOUND CENTER  Sé Station, Monday to Friday, from 7:00 am to 8:00 pm, except holidays. For lost documents, riders can call Information Center at 0800-770-7722, every day, from 5:30 am to 11:30 pm.

Sharing photos of stations, trains and events.

EMPLOYEES

CONTACT HRM

SOCIAL NETWORK: ESTAÇÃO

CRM system (management of responses): control of comments, monitoring of response times and guarantee of answers to most frequently asked questions, with answers provided automatically.

CONHECIMENTO [KNOWLEDGE STATION]

Relationship channel for professionals: groups for the discussion, dissemination and access to scholarly works, photo and video sharing, links and information about free on-line courses and distance learning modules. www.estacaoconhecimento.metrosp.com.br.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

ENGAGEMENT

Click on the icons to access the links.

CITIZENS AND COMMUNITY

OMBUDSMAN   On-site customer service: Rua Augusta, 1,626, 3rd floor, Cerqueira César – São Paulo, SP  Monday through Friday, except holidays, from 8:00 am to 11:00 pm, and from 1:00 pm to 4:00 pm.  By phone: Monday through Friday, except holidays, from 8:00 am to 11:30 pm and from 1:00 pm to 4:30 pm. Telephones (11) 3371-7274 and (11) 3371-7275. Fax (11) 3371-7329.    CITIZEN INFORMATION SERVICE – SIC

Information on management and activities of the Companhia do Metropolitano de São Paulo (service provided for in Federal Law No. 12.527/2011, regulated by State Decree No. 58.052/2012).    ASSISTANCE TO THE COMMUNITIES LIVING NEAR THE EXPANSION WORKS

Rua Augusta 1.626, 14th floor,  Cerqueira César – São Paulo, SP  Monday to Friday, from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm. Telephone customer service regarding construction: (11) 3371-7519, (11) 3371-7520, (11) 3371-7524, (11) 3371-7525 and (11) 3371-7533. Telephone customer service regarding expropriations: (11) 3371-7503, (11) 3371-7521, (11) 3371-7523 and (11) 3371-7534. Fax: (11) 3371-7508.

PRESS

REQUESTS FOR INTERVIEWS, REPORTS, RELEASES

COMMUNITY RELATIONSHIP CENTER 15-SILVER LINE

Rua Januário Cicco, 100,  São Lucas – São Paulo, SP  Monday to Friday, from 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm. Telephone (11) 3715-1951.    COMMUNITY RELATIONSHIP CENTER 17-GOLD LINE

Rua Bernardino de Campos, 1.624,  Campo Belo – São Paulo, SP  E-mail: sac@consorciomonotrilho.com.br.  Monday to Friday, from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm. Telephone (11) 5041-2610.    WORK ON THE METRÔ

Employees: public notices published in the Official State Press, in specific newspapers and on the São Paulo Metrô website. The company does not review candidates’ resumes.  Young Citizen program: internship for young students from high schools aged between 16 and 21. Students can register at their school’s office and on-line at www.meuprimeirotrabalho.sp.gov.br. Information: State Department of Employment and Labor Relations, coordenacao@jovemcidadao.sp.gov.br.  Apprentice: short-term employment for young people aged between 14 and 22. Notices for civil

service exams are published in the Official State Press, in specific newspapers and on the São Paulo Metrô website.     METRÔ VISITORS PROGRAM

Guided tours for the technical community, academic sectors, businesses and the general public: Monday to Saturday. Visitors must schedule their tours with a minimum of 90 days in advance by filling in the specific form on the São Paulo Metrô website.  School Trips – Turma do Metrô (Subway Class): field trips for students.  Tour expansion works: aimed at bringing the community closer to the subway construction. Partnership with the Department of Metropolitan Transportation, as part of the Opinion Makers Program.    INTERNSHIP WITH METRÔ

Selection processes are published in the Official State Press, in specific newspapers and on the São Paulo Metrô website. Public selection processes are made possible in partnership with the Foundation for Administrative Development – Fundap. Go to the Fundap website. The company does not review candidates’ resumes.

LINE 4-YELLOW VIAQUATRO

COMPANHIA PAULISTA DE TRENS METROPOLITANOS – CPTM

For comments related to the Line 4-Yellow, please go to www.viaquatro.com.br/faleconosco. Ombudsman: ouvidoria@viaquatro.com.br. Monday through Friday, 6:30 am to 10:0 pm; Saturdays and Sundays, from 8:00 am to 6:00 pm. Telephone 0800-770-7100.

For comments related to the CPTM train lines, please go to www.cptm.sp.gov.br/e_atendimento. Monday to Friday, from 6:30 am to 10:00 pm; Saturdays and Sundays, from 8:00 am to 6:00 pm. Telephone 0800-055-0121.

100

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

www.metro.sp.gov.br

101

GRI 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.11

REPORTING PROCESS This is the fourth sustainability report released by the Companhia do Metropolitano de São Paulo, drafted in accordance with the international guidelines of the Global Reporting Initiative – GRI, version 3.1, adopted by companies, organizations and countries to manage and report on sustainability actions.  Published annually, the São Paulo Metrô sustainability report presents the investments made and results of actions undertaken in 2013 within its scope of operation within the metropolitan transport system, expansion and operation of the subway grid and administrative activities. The report does not include data from third parties and suppliers involved in the company’s businesses and activities, the performance of the Line 4-Yellow, operated by ViaQuatro, or the operation of bus lines integrated with São Paulo Metrô.   The work involved in the preparation, analysis and drafting of the report was coordinated by the area responsible for sustainability, associated to the Planning and Expansion Department of Metropolitan Transport. The institutional marketing area coordinated the production and publishing of the report.   A group comprised of representatives from all areas of the company selected relevant issues associated with the main business and business management strategies and expectations of the public with whom the company engages, identified as main groups of stakeholders: employees, users, citizens, nearby communities, the technical community, government – regulating agencies and unions (engineers’ and subway workers’ union), press and media.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

TOPICS CONSIDERED RELEVANT IN 2013:

· Governance: changes in the company’s board and its structure; changes in the missions and tasks of the areas directly responsible for the enterprises, expanding the powers and responsibilities of managers; definition of Project Management Office – PMO.  · Expansion plan: planning and implementation of new lines and technological solutions; Public-private partnerships, improvement of the environmental assessment process of the future grid and management of environmental licenses; monitoring of environmental impacts from construction (arboreal management).  · O perational management: increased passenger demand and strategies to address the flow at stations and on trains; upgrade of trains and systems.   · S ustainability: social balance sheet (environmental and economic benefits offered by the subway grip operated by São Paulo Metrô).  · Economic and financial performance: reduced costs and a balanced fiscal position with the fare price maintained at R$ 3; new monthly and weekly tickets.  · Social performance: hiring of new employees, promoting training and development, grand opening of new Coprporate Metrô University

– Unimetro, as part of a new operational model; social programs, workers’ health (greater awareness of the risk of accidents).  · Environmental performance: energy consumption; GHG emissions per passenger-km; recyclable waste collection at stations.  · Engagement: meeting with communities living near ongoing construction and relocation of expropriated vulnerable families; relationship with riders and citizens; management of comments related to operational challenges and full expansion.  Since the first São Paulo Metrô sustainability report was released, in 2011, a self-assessment at the C level is conducted, following the criteria of GRI guidelines version 3.1. Despite answering a number of B level indicators, improvements must be made to the management of indicators and to internal and external engagement. With the changes introduced in version 4 of the GRI guidelines, this engagement process will support the focus of business strategies on environmental, economic, social and urban aspects, defined according to expectations and needs of groups of stakeholders for future development and management of sustainability scenarios for São Paulo Metrô.

GRI APPLICATION LEVEL GLOBAL REPORTING INITIATIVE

GRI G3  Profile

C LEVEL

B LEVEL

RS METRÔ

1.1  2.1 to 2.10  3.1 to 3.8; 3.10 to 3.12  4.1 to 4.4; 4.14 and 4.15

Report all C level indicators, plus:   1.2   3.9 3.13  4.5 to 4.13; 4.16 and 4.17

1.1 1.2  2.1 2.2 2.3 2.4 2.6 2.7 2.8 2.10  3.1 to 3.8; 3.10 to 3.12  4.1 to 4.3, 4.8 4.9 4.11  4.13 to 4.17

Not required

Disclosure of management style for each category of indicators

Answer at least 10 performance indicators, with at least one for each of the following areas: social, economic and environmental

Report at least 20 performance indicators, which includes at least one for each of the following segments: economic, environmental, social (human rights, labor, society and product)

44 indicators answered:  5 economic, 11 environmental, 13 labor, 2 human rights,  5 society and 8 product

GRI G3   Information on management style GRI G3  Performance indicators

THE 2013 SÃO PAULO METRÔ SUSTAINABILITY REPORT IS

OPINION, INFORMATION AND SUGGESTIONS ON THE 2013 SÃO PAULO

AVAILABLE IN ELECTRONIC MEDIA ONLY AND CAN BE ACCESSED AT:

METRÔ SUSTAINABILITY REPORT CAN BE MADE ON-LINE AT:

www.metro.sp.gov.br/relatoriodesustentabilidade-2013

www.metro.sp.gov.br/fale-conosco » “Registro da manifestação” option » “Outros”

103

GRI 3.12

GRI INDEX

INDICATORS

PAGES/INFORMATION

STRATEGY AND ANALYSIS 1.1

Message from the President.

p. 12.

1.2

Description of key impacts, risks and opportunities

p. 12, 23, 36, 42, 48, 56.

ORGANIZATIONAL PROFILE 2.1

Name of organization.

Companhia do Metropolitano de São Paulo – Metrô, p. 17.

2.2

Brands, products and/or services.

p. 17.

2.3

Operational structure.

p. 17, 48.

2.4

Location of the headquarters of the organization.

Rua Augusta, 1.626. São Paulo, Brazil.

2.6

Legal nature.

p. 17.

2.7

Markets served.

p. 4, 17, 38.

2.8

Size of the organization.

p. 17.

2.10

Awards and certifications.

p. 37.

PARAMETERS FOR THE REPORT Report profile 3.1

Reporting period.

January through December 2013, p. 103.

3.2

Previous report.

2012, p. 103.

3.3

Frequency.

Annual, p. 103.

3.4

Contact details.

www.metro.sp.gov.br/fale-conosco, p. 2, 98, 103.

Scope and boundaries of the report 3.5

Definition of the content.

p. 103.

3.6

Boundaries of the report.

p. 103.

3.7

Scope of the report.

p. 103.

3.8

Basis for elaboration.

p. 103.

3.11

Significant changes.

p. 103.

GRI content index 3.12

GRI summary.

p. 104.

3.13

External verification.

No external verification was conducted on the sustainability report.

104

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

INDICATORS

PAGES/INFORMATION

GOVERNANCE, COMMITMENTS AND ENGAGEMENT 4.1

Structure and governance.

p. 6.

4.2

Identification of main executives.

p. 6.

4.3

Independent directors.

p. 6.

4.8

Mission statement and values, codes of conduct and principles.

p. 14, 15, 23, 28.

4.9

Procedures of the highest governance body for overseeing how the organization identifies and manages its economic, social and environmental performance, including risks and opportunities.

Risk management is performed by the company’s senior management, in accordance with the policies adopted by shareholders. Senior management identifies, evaluates and protects the organization against possible financial risks.

Commitments to external initiatives 4.11

Explanation of whether and how the organization applies the precautionary principle.

p. 23.

4.13

Participation in defense associations and/or agencies.

p. 96.

Engagement of stakeholders 4.14

List of stakeholders.

p. 80.

4.15

Identification of stakeholders.

p. 80.

4.16

Engagement of stakeholders.

p. 80.

4.17

Main topics and concerns for stakeholders.

p. 80.

ECONOMIC – EC Aspect: economic performance EC1

Direct, generated and distributed economic value.

p. 61.

EC3

Coverage of the organization’s defined benefit plan obligations.

p. 61.

EC4

Significant financial assistance received from government.

p. 59.

Aspect: market presence EC5

Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.

p. 75.

Aspect: indirect economic impacts EC8

Development and impact of infrastructure investments and services provided.

p. 94.

EC9

Understanding and describing significant indirect economic impacts.

p. 56, 64, 94.

105

GRI 3.12

GRI INDEX

INDICATORS

PAGES/INFORMATION

ENVIRONMENTAL – EN Aspect: energy EN3

Direct energy consumption by primary energy source.

p. 66, 72.

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

p. 66.

Aspect: water EN8

Total water withdrawal by source.

p. 72.

EN9

Water sources significantly affected by withdrawal of water.

The water consumed is provided by Companhia de Saneamento Basico the State of São Paulo – Sabesp.

Aspect: emissions, effluents, and waste EN16

Total direct and indirect greenhouse gases emissions by weight.

p. 68, 72.

EN17

Other relevant indirect greenhouse gas emissions by weight.

p. 68.

EN22

Total weight of waste by type and disposal method.

p. 72, 73.

EN23

Total number and volume of significant spills.

No significant spills occurred during the reporting period.

Aspect: products and services EN26

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

p. 40, 64.

Aspect: compliance EN28

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

São Paulo Metrô did not incur any fines or sanctions in 2013.

Aspect: transport EN29

106

Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.

There was no significant impact. Silcon Ambiental was the company responsible for and waste transport and management in 2013.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

INDICATORS

PAGES/INFORMATION

LABOR PRACTICES – LA Aspect: employment LA1

Total workforce by employment type, employment contract, region and gender.

p. 74, 78.

LA2

Total number and rate of employee turnover by age group, gender and region.

p. 74, 78.

Aspect: labor/management relations LA4

Percentage of employees covered by collective bargaining agreements.

100% of the employees.

LA5

Minimum notice period regarding significant operational changes, including whether it is specified in collective agreements.

There is no specific notice period. It varies according to the change/impact level.

Aspect: occupational health and safety LA6

Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs.

100% of the employees.

LA7

Rates of injury, occupational diseases, lost days, absenteeism, and number of work-related fatalities, by region and gender.

p. 26, 27.

LA8

Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.

p. 74, 77.

LA9

Health and safety topics covered in formal agreements with trade unions.

p. 74.

Aspect: training and education LA10

Average hours of training per year per employee by gender and employee category.

p. 76.

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.

p. 77.

LA12

Percentage of employees receiving regular performance and career development reviews, by gender.

100% of the employees.

Aspect: diversity and equal opportunities LA13

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.

p. 78.

LA14

Ratio of basic salary of men to women by employee category and by significant locations of operation.

There is no difference in salary

HUMAN RIGHTS – HR Aspect: investment and procurement practices HR1

Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.

No investment agreements that include human rights clauses were entered into.

Aspect: security practices HR8

Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.

100% of the Operational Security Staff underwent training.

107

GRI 3.12

GRI INDEX

INDICATORS

PAGES/INFORMATION

SOCIETY – SO

Aspect: local communities

SO9

Operations with significant, potential or actual negative impacts on local communities.

p. 94.

SO10

Prevention and mitigation measures implemented in operations with significant, potential or actual negative impacts on local communities.

p. 94.

Aspect: corruption

SO2

Percentage and total number of business units analyzed for risks related to corruption.

Periodic internal and external audits are performed; although these are not specific, they can identify specific cases of corruption.

SO3

Percentage of employees trained in organization’s anti-corruption policies and procedures.

No training focused on anti-corruption policies was provided; however, the company has the Code of Ethics and Conduct. São Paulo Metrô also observes the current legislation (the Federal Constitution and article 35 of the Constitution of the State of São Paulo).

Aspect: anti-competitive behavior

SO7

Total number of legal actions for anti-competitive behavior, anti-trust and and monopoly practices and their outcomes.

Line 2-Green: one of the company’s contracts has been mentioned in investigations of a cartel in the metropolitan rail industry and it is under investigation. It concerns to the contract No. 04193800-1, which dealt with the implementation of the Line 2-Green system. An Administrative Proceeding has been established to determine whether sanctions apply to the private companies involved in the aforementioned contract. The proceeding is underway.  Line 5-Lilac: a legal proceeding is underway to determine whether administrative misconduct and losses to the public treasury occurred as a result of the contracts for construction of the Line 5-Lilac. The proceedings are still in their initial stages. Both sides have presented their challenges, and no judgment has been made on the admissible evidence as of yet.

Aspect: compliance

SO8

108

Monetary value of significant fines and total number of non-monetary sanctions from non-compliance with laws and regulation.

São Paulo Metrô did not incur any significant fines in 2013.

2013 SUSTAINABILITY REPORT OF THE SÃO PAULO METRÔ

INDICATORS

PAGES/INFORMATION

PRODUCT RESPONSIBILITY – PR

Aspect: customer health and safety

PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of products and services categories subject to such procedures.

p. 48, 54, 82.

PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

None.

Aspect: product and service labeling

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcome.

None.

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

p. 48, 54, 90.

Aspect: marketing communications

PR6

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.

São Paulo Metrô observes the guidelines from the Advertising Self-Regulatory Council – Conar.

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcome.

None.

Aspect: conformity

PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

None.

Aspect: compliance

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

São Paulo Metrô did not incur any significant fines in 2013.

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DEVELOPMENT OF THE 2013 SÃO PAULO METRÔ SUSTAINABILITY REPORT ENVIRONMENTAL AND

BUSINESS MANAGEMENT

SUSTAINABILITY MANAGEMENT

DORIS LEMOS DE VASCONCELOS

CACILDA BASTOS PEREIRA DA SILVA

FLÁVIA SAYURI KAWAOKU

FINANCIAL CONTROL MANAGER

LUÍS SÉRGIO DE CAMPOS VILARINHO

EDVALDO QUARRY NEPHEW

MARCELLO GLYCÉRIO DE FREITAS

RICARDO FERRO BARBIERI

ENTERPRISE MANAGER

RICARDO LUIZ MARCHESE

4-YELLOW LINE

SÉRGIO LUIS FERNANDES

EDUARDO ALVES CYRINO

VANESSA GONTIJO DE OLIVEIRA

WALTER APARECIDO ARAGÃO

ENTERPRISE MANAGER

5-LILAC LINE

COORDINATION OFFICE FOR

KÁTIA HARUE KAMIMURA

COMMUNITY ASSISTANCE

MARIA CECÍLIA MARTINO

ENTERPRISE MANAGER

MÔNICA PEREIRA DA SILVA

15-SILVER LINE

NOEL JOÃO MENDES COSSA

CORPORATE MARKETING DEPARTMENT

ANDRÉ KOVACS

MARCELO FERRAZ CUNHA

ENTERPRISE MANAGER

PRESS DEPARTMENT

17-GOLD LINE

ADELE CLAUDIA NABHAN

CARLOS AUGUSTO DIAS DE FARIA

REGINALDO NOGUEIRA SEIXAS

REGINA CÉLIA PAZ CAVALCANTE

PRESIDENT

MANAGER OF PLANNING AND

NICOLA SALVADOR TELES DE LIMA

INTEGRATION METROPOLITAN TRANSPORT

PEDRO ARMANTE CARNEIRO MACHADO

CORPORATE AFFAIRS DIRECTOR

ALUIZIO XAVIER GIBSON NETO

MANAGER OF DESIGN OF CIVIL PROJECTS

MARIA OLIVIA MARTIN SANTANA

HUMAN RESOURCES MANAGER

ADEMIR HUGO ULIANI

SYSTEMS DESIGN MANAGER

MARIA CRISTINA PORTO GOMEZ

ALEXSANDRO GUIDIL PIRES

CELSO NUNES LOPES GAJO

OPERATIONS MANAGER

OMBUDSMAN

ELAINE DORO LABATE

ISABEL CRISTINA MIDORI NISHITANI

ZENAIDE LEHDERMANN

LOGISTICS MANAGER

RENATA RIZZO

CITIZEN INFORMATION SERVICES

MARCELLO BORG

MAINTENANCE MANAGER

PATRÍCIA STEVANIN

ODÉCIO BRAGA DE LOUREDO FILHO

110

CONCEPT AND DEVELOPMENT NEW/SB  ANNA BRIDGES  JULIANA MIDORI  THIAGO FURTADO    GRAPHIC DESIGN AND ART DIRECTION TAOCRIATIVO  ANDRÉ SALERNO   JORGE MONGE    PROJECT MANAGER  MARINA VERGUEIRO LEME    ART EDITOR  MARCELO SALVADOR     PHOTOS  CARLOS FREDERICO PEREIRA  (P. 8)

MARCELO SALVADOR  (COVER, P. 2, 6, 12, 14, 16, 18, 22, 27, 33, 34, 37, 41, 49, 54, 57, 60, 78, 81, 100, 112

METRÔ ARCHIVES  (P. 19, 23, 83, 84, 85, 86, 87, 89, 97)

SHUTTERSTOCK  (P. 28, 40)

PROOFREADING   LUCIANA MARIA SANCHES

www.metro.sp.gov.br/relatoriodesustentabilidade-2013

111

PROVIDING FAST, SAFE, RELIABLE AND ENVIRONMENTALLY SUSTAINABLE PUBLIC TRANSPORTATION.