KDN: PQ/PP1505 (12633)
The Official Newsletter Of The Metro Parking Group
| SEPTEMBER – DECEMBER 2010 | Volume 3/2010 | Malaysia . Singapore . Brunei . Philippines . Indonesia . Hong Kong . India
1 Malaysia Entrepreneur Award 2010
Branches News and Activities
Events and Happenings
Branches News and Activities
Sports Club , Quality, Training and OSH and News
Human Resources News
Volume 3/2010 | PAGE 2
EDITORIALTEAM
From The Editor
Advisor Halmi Jasmin Editor Syed Yusof Syed Ibrahim
Warmest greetings from the Editorial Team. We closed the 2010 chapter on a mixed note. Although the achievement of turnover is much more than 2009, we were still short of our targeted figures by 8% This will not be a setback but it will spur us on with renewed vigor and enthusiasm to do more in 2011. We believe that with a new paradigm shift and streamlining the business processes, it will augur well in our future endeavor for maximize return towards our investment. More so 2011 will be our 20th. Anniversary where we will have to show the distinct difference and set new landmarks for others who tried to emulate us. Leave them in our wake and ensure that we soar higher like a “Phoenix” which will not touch the ground again. In synergizing the resources between human capital and systems will indeed take us to unprecedented heights in 2011. In that we believe, so my fellow colleagues let us take this in our stride and move on, the war is still on, we may lose narrowly in this battle but there will be so many battles yet to be won. Eventually we will achieve what we set for. Good luck to all of us in 2011.
Assistant Editor & Design Mohamad Fauzi Saad Siti Mastura Yaakub Production Committee Syed Yusof Syed Ibrahim Zamri Adam Ahmad Fiaza Abd Shukor Syed Nasir Raymond Chew Branch Contributors SINGAPORE Linda Wong
Syed Yusof Syed Ibrahim
PHILIPPINES Nanette Gasper
Table of Contents 2 3 4 5 6 7 8 9 10 11 12 13 14 15
From The Editor Note From The Group Managing Director Cover Story – “1 Malaysia Entrepreneur Award” Metro Parking Malaysia Metro Parking Singapore Metro Parking Singapore Event and Happenings Event and Happenings Metro Parking Philippines Metro Parking India Metro Parking Hong Kong & Brunei Sport Club’s News Quality & Training News New Staff, Transfer, Promotions, Marriage and Condolence
BRUNEI Siti Rosaliah Abdullah INDONESIA Yuli Damayanti HONG KONG Gerry Ong INDIA Shasi Kumar Tirnatho JOHOR BAHRU Rafidah Sumadi KUANTAN Kamarul Mohd Noor PRINTER
"Good judgement comes from experience; experience comes from bad judgement." Mulla Nasrudin
PRO-OFFICE SHOPPE SDN.BHD. 50, Jalan Intan Satu Taman Puchong Intan 47100 Puchong, Selangor DE
Volume 3/2010 | PAGE 3
NOTE FROM THE GROUP MANAGING DIRECTOR We have come to the pinnacle of 2010 with joy and sadness. On one hand we fell short of the expectation whilst on another hand we have achieved accolades and recognition for the effort and values that we preached and practised within the organization. Although we have achieved a commendable record for the Group this year, it is still not up to the mark that we have set out earlier in the year. Let this be the yardstick for us in improving ourselves and not be derailed by it or demoralised our spirit. The measurement of success is not how we failed but the number of times that we managed to bounce back and continues with our journey towards our ultimate objectives. The never-say-die-spirit must always be kept burning in the heart of every member of Metro Parking Group. Uncertainties dictate the business world and we will need to focus and gather enough information to override the waves and turbulent weather that were accustomed to it. Welcome 2011, this year will be a very significant one to us since we will be celebrating our 20th Anniversary!!! Let this be the year that we chalk up major success in securing valuable contracts, reduce or eliminate wastages/mistakes and walk-the-talk in practicing Excellent Customer Service/Retention. It will be commendable for us to sincerely re-evaluate our past achievements and then chart out the most practical and appropriate means in setting new milestones in conjunction with our 20th Anniversary Celebration. Believing in it and working closely together towards it will trigger the positive avalanche that we want to see happens. Lastly but certainly not least, I would like to take this opportunity to wish everyone in Metro Parking Group a “Happy New Year�. May we stay strong together in achieving greater success and glory but remain steadfastly on firm ground and not sway by it. Halmi Jasmin
Quotes "One of the hardest things in life to learn is which bridge to cross and which bridge to burn." David Russell
Volume 3/2010 | PAGE 4
En Halmi Jasmin has received 1Malaysia Entrepreneur Award in Service Category in "1 Malaysia Entrepreneur Award 2010" organized by The Economic and Entrepreneur Development Bureau, UMNO Youth Society in collaboration with The Leaders magazine. The Award giving ceremony and gala dinner was held on 17th October 2010 at Tun Hussein Onn Hall, Putra World Trade Centre (PWTC) . The Deputy Finance Minister Datuk Dr. Awang Adek Hussin on behalf YB Deputy Prime Minister, Tan Sri Muhyiddin Yassin , has been invited as the Guest of Honor to give away the Award during the event.
"When we seek to discover the best in others, we somehow bring out the best in ourselves." William Arthur Ward
Volume 3/2010 | PAGE 5
BRANCHNEWS Metro Parking (M) Sdn Bhd has been awarded a certificate in “Anugerah Kecermelangan Perniagaan Beretika 2010/2011” which was held at the Manhattan Ballroom, Level 14, Berjaya Times Square Hotel, Kuala Lumpur on December 9, 2010 at 8.30 am - 2.00 pm.
The award presentation ceremony was graced by Minister of Domestic Trade, and Consumer Affairs, YB Dato 'Sri Ismail Sabri bin Yaakob At the ceremony, a total of 12 companies from four categories for the award of big companies, medium, small and micro received the highest recognition as a company with excellent work ethics in their respective organizations.
3 teams from Metro Parking had participated in the Hari Mekar ( Quality Control Circle) on 17th & 18th December 2010 as below:CATEGORY CEMPAKA CROSS FUNCTIONAL TEAM (XFT) PAMERAN INNOVATIF
GROUP
COMPANY
PROJECT
VERDAGASCO
Metro Parking (M) Sdn Bhd (KL)
Easy Access
INSPIRASI
Metro Parking (M) Sdn Bhd (JB)
Kekerapan Penggantian Bearing Block Mesin ' Barrier Gate'
X9
Metro Parking (M) Sdn Bhd (KL)
MP - Info
The above teams also participated in Hari Kualiti Sindora-JIMB on 21st October at MPC, Bandar Baru UDA, Johor Bahru before they were selected to participate in Hari Mekar.
•Jalan Abiad, Johor Bahru •Wisma Time, KL •Plaza Soon Seng, Melaka •Pengkalan Weld, Penang • Duta Impian, Johor Bahru •KPJ Tawakkal, KL
"Anything you really want, you can attain, if you really go after it.“ Wayne Dyer
Volume3/2010 3/2010| |PAGE PAGE66 Volume
BRANCHNEWS The Only Parking Management Company to Achieve Service Excellence Award As a Parking Management service provider, Metro Parking recognises that excellent service is a key in setting us apart from the rest, and adding value for our clients, employees and suppliers. Every one of our employees has a part to play in ensuring that we consistently deliver on our promise of service excellence at every single touch point. So it is with great honour that we accept the Service Excellence Award for the fifth year running, and acknowledge the fact that we are still the only parking management company to achieve the EXSA award. Indeed, this is testimony to our commitment to service excellence as the core component of our organisation-wide training programme. It is with pride that we extend our sincere congratulations to our deserving recipients, who have been exemplary in their dedication to service excellence. This brings the total to 28 staff awarded to date, including 3 STAR awards, 7 Gold awards, 18 Silver awards and our milestone achievement, the SUPER STAR AWARD. The award winners received plagues and cash incentives. D&D 2010 Photos EXSA Gold Award.jpg EXSA Silver Awards.jpg
EXSA STAR Awards.jpg
Description EXSA Gold Award Recipients Left: Ms K L Sakeena Right: Ms Noorwidawati EXSA Silver Award Recipients Left to right: Ms Cheng Siew Woon Ms Fauziah Bte Abu Othman Ms Hamidah Bte Abd Hamid Ms He XiaoQin Ms Nadiah Binte Rahim EXSA STAR Award Recipients Left to right: Ms Muthusamy Silvum Ms Marieamail D/O Anthiraya
New Car Park Contract – IBM @ Tampines Metro Parking Singapore will start operation to manage IBM new building located at Tampines Industrial Ave 5 (opposite Giant Hypermart & Ikea) from 1st January 2011 for a period of 3 years. The Integrated Supply Chain Division of IBM has 600 staff (Executives & Operators) working 24 hours in this new building. There are 160 car bays and 23 loading bays in the premise with 2 entries and 2 exits. Installation and testing is still in progress and targeted to be commissioned by 3rd week of December 2010.
"Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment." Benjamin Franklin
This was held at M Hotel on 20 November 2010 with the Theme “Tropical Party Under The Star”. During this event, the company recognised the service staff for their dedicated contribution by giving the 2 years, 5 years and 15 years service awards and cash incentives.
Volume 3/2010 | PAGE Volume 3/2010 | PAGE 107
BRANCHNEWS The Bursary Award started in 1997 to strengthen staff welfare and benefits. The awards are given to staff who is at least one year of service with the company; with children from Nursary to Polytechnic education to benefit them in their education and excel in their studies. Below are some photos for this yearâ€&#x;s Bursary Award held at the Recreation Area on 24 December 2010.
The Customer-Centric Initiative (CCI) aims to encourage companies to be committed to service excellence and to take the lead in raising service standards in their industry. Led by SPRING, the National Trades Union Congress, the Singapore Workforce Development Agency, the Singapore Tourism Board and the Singapore National Employers Federation, the CCI offers an assistance package to assist Singapore-based companies in upgrading service standards. Metro Parking Singapore is proud to be awarded this accolade under the supported services of Land Transport sectors in August 2010.
The area was created in Sep 2010 to cater for staff welfare where staff can relax during outside office hours to watch TV, play WIFI games, small discussion, mini-golfing and birthdays celebrations and gatherings. Sep Ms Azlin Bte Slamat Mr Mohamad Zaime Bin Haris Ms Muthusamy Silvum Ms Hamidah Bte Abd Hamid Mr Mohd Zahrin Bin Mahmood Ms Lyn Lee Huei Chuan Ms He YanRu Ms Sulekha Sivadasan Mr Li GuoWen Mr Mohamed Bin Abdul Rahim Ms Siti Nur Lela Binte Kassim Oct Ms Rajeswary D/O Chandra Ms Fauziah Bte Abu Othman Ms P P Christina Ms Saleha Bt Mohamed Ms Joyce Tan Peck Har
"Anything you really want, you can attain, if you really go after it." Wayne Dyer
Nov Mr Daniel Chng Jin Quan Ms Safar Fatimah Bte Shaik A Mr Li YingChen Ms Nadiah Binte Rahim
Dec Mr Chen ZhiFu Mr Mohamed Bin Abdullah Mr Shaik Ms Cheng Siew Woon
Volume 3/2010 | PAGE 8
EVENTS &HAPPENINGS
Volume 3/2010 | PAGE 9
EVENTS &HAPPENINGS
Volume 3/2010 | PAGE 10
BRANCHNEWS
Metro Parking Philippines held a company„s Christmas party this year at St. Giles Hotel in Makati on December 11 organized by Mr. Hubert Martinez of Operation Department. Loyalty awards were given to staff who served the company for 10 years namely :
1.Renato Amedo 2. Vicente Aquino 3. Hamilton Arda 4. Arnold Ardiente 5. Reynaldo Enojo 6. Jansyn Fernandez 7. Mico Flores 8. Norwin Palanca 9. Sheila Lopez 10. Jane San Juan 11. Alicia Olino And the 5 years loyalty awardees this year are: 1. Alexis Alcera 2. Jessie Quintela
•Saphhire – Dec 16, 2010 •Madrigal Business Park, Silvercourt - October 15, 2010 •Asian Hospital Annex, October 4, 2010
"If we won't be better tomorrow than we are today, then what do we need tomorrow for?" Rabbi Nahman
Volume2/2010 3/2010| |PAGE PAGE1011 Volume
BRANCHNEWS From period month of Sep to Dec 10, MP India have secured 1 (one) new car park contract as follows:
R Mall, Mulund R Mall is a 250,000 sq feet four storied fully Air Conditioned Mall developed by Runwal Group which stands tall at LBS Marg, Mulund – West. R Mall marks the foray of Runwal Group into the Retail Industry. R Mall is the landmark and pride of Mulund . It hosts world class shopping and entertainment brands, food courts and a Four screen Multiplex – R Adlabs. The Mall has a huge 6 level parking facility which can accommodate more than 800 cars and boasts of maximum footfalls among other malls in the city. The footfalls on Weekdays (Monday to Friday) is 10000-12000 per day and on Weekends (Saturday and Sunday) is 40000 to 50000 per day. Metro Parking Services (India) Pvt.Ltd. started its operations on 23rd October 2010.
Metro Parking India organizes birthday party under MP sports club every month.
Compliments This year, the company had organized “The best employee of the month” from May to July 2010
Congratulations to all!!!!!
"Never regret. If it's good, it's wonderful. If it's bad, it's experience." Victoria Holt
Volume 3/2010 | PAGE 12
BRANCHNEWS
VISIT TO METRO PARKING HONG KONG On 9th – 13th November,2010, Encik Amizi Shahrulizan has visited Metro Parking Hong Kong for audit purposes. During their audit he had visited the office and car park.
BRANCHNEWS Compliments This year, the company had organized “The long service award” to Encik Zambri Abd Nassir & Mohammad Amin Omar for 10 years of services in Metro Parking Brunei.
Congratulations to all!!!!!
"If you would stop analyzing everything and just look for things to appreciate, you would live happily ever after. " Abraham-Hicks
Volume3/2010 3/2010| |PAGE PAGE1013 Volume
Metro Parking Southern Region
SPORTCLUBNEWS Metro Parking Southern Region
Metro Parking‟s Sports and Recreation Club Southern Region held their visit to Melaka (A Famosa Resort & Bandar Hilir) on 27th Nov 2010. About 34 staff involved in this event.
AIDILFITRI CELEBRATION
The event was held on 7th October, 2010. at Suria City Hotel, Johor Bahru. For this year, about 100 staff attended this event.
Metro Parking Southern Region
CATUR BISTARI CHALLENGE
The tournament was held at Selesa Hotel, Johor Bahru on 9th October, 2010. Both teams from Southern Region and Central Region participated in the event .About 45 of their staff was involved in the tournament.
“QHATAM QURAN” The event was held in conjunction of staff birthday celebration on 3rd September, 2010 at training room, KOMTAR, Johor Bahru.
The achievements of an organization are the results of the combined effort of each individual. - Vincent T Lombardi
Volume 3/2010 | PAGE 14
COURSES AND TRAINING DEVELOPMENT for STAFF Several courses were held recently in Central and Southern Region to expose out staff to good work ethics and new skills. Among courses conducted are:-
1
Social Security Protection Seminar Towards Making Employers & Workers on 7th October, 2010
2
Workshop on “All you need to know about wages calculation” on 13th October 2010.
3
Effective Supervisory skills on 19 -20 October 2010
Metro Parking Singapore
LONG SERVICE AWARD This was held at M Hotel on 20 November 2010. During this event, the company recognised the service staff for their dedicated contributions by giving the 2 years, 5 years and 15 years service awards and cash incentives. D&D 2010 Photos
Description
2 yrs svc awards.jpg
2 years service awards recipients Left to right: Mr Chen ZhiFu Mr Li GuoWen Ms Fauziah Bte Abu Othman Ms Hamidah Bte Abd Hamid Ms Nadiah Binte Rahim Ms He XiaoQin Ms He YanRu
5 yrs svc awards.jpg
5 years service awards recipients Left to right: Ms Safar Fatimah Bte Shaik Alauddin Ms Vetrimani Nirmala Ms Azlin Bte Slamat
15 yrs svc awards.jpg
15 years service award recipient Ms Julia Mak Lai Fong
"People rarely succeed unless they have fun in what they are doing." Dale Carnegi
QUALITY&TRAININGNEWS
Volume 3/2010 | PAGE 15
HUMAN RESOURCESNEWS NEW STAFF
PROMOTIONS Ahmad Fiaza Abdul Shukor Operation Manager to Senior Branch Manager, Metro Parking KL effective 1 August 2010
Staff Name 1
Tn Syed Yusof Syed Ibrahim
2 Mohd Fiizan Mat Nor 3 Mahathir Mokhtazar 4 Mohd Nazri Na’am Muhammad Shah Rizal 5 Rozemi
Staff Name Mr Daniel Chng Jin Quan Mr Mohamed Bin Abdullah Mr Abdul Manaff Bin Fadlan
Staff Name Farhanaz Mansoor Ahmed Sheikh
Designation Senior Manager – Corporate, HR , Admin & IT (HQ) Operation Manager Assistant Executive Admin (KL) Survey Clerk (KL)
Mohamad Sabri Bin Suwaji Cashier to Asst. Supervisor, Pasir Gudang ,Metro Parking JB effective 25 Oct ober,2010 Muhammad Hamim Bin Ahmad Jamali Cashier to Asst. Supervisor, Larkin ,Metro Parking JB effective 1 November ,2010
1.
Milind Bhosale (Senior Supervisor R City, Mumbai, India), new born son on 19th October,2010
2.
Nurul Hafina Binti Abdul Ghani (Accounts Department, KL), new born daughter on 18th October, 2010
3.
Aidid Shah Mustakim Aminuddin ( IT Executive, KL), new born son on 12th October, 2010
4.
Norazrin Sulaiman (Business Development Executive, JB), new born daughter on 15th September 2010
5.
Suhairi Bin Hussin ( I-City, KL), new born son on 6th December, 2010
6.
Mohamad Ismail Mohamad Tarmizi (Cashier Mutiara, JB), new born daughter on 5th October, 2010
Survey Clerk (KL)
Designation Executive, Sales & Marketing Customer Service Officer Customer Service Officer
Designation HR and Admin Clerk
"If I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have it at the beginning." Mahatma Gandhi
Volume 3/2009 | PAGE 16