KDN: PQ/PP1505 (12633)
The Official Newsletter Of The Metro Parking Group
| JANUARY – APRIL 2011 | Volume 1/2011 | Malaysia . Singapore . Brunei . Philippines . Indonesia . Hong Kong . India
The BrandLaureate Award 2010
Branches News and Activities
Events and Happenings
Branches News and Activities
Sports Club , Quality And Training News
Human Resources News
Volume 1/2011 | PAGE 2
From The Editor Happy New Year 2011 to all dear readers of news@mpark! With utmost sincerity we wish everyone to have a brighter and prosperous days ahead for 2011. The conclusion of our Group Pedoman Meeting held on 25th. January 2011 at KPJ Tawakal, Kuala Lumpur illustrated a new set of KPIs that we need to achieve for this year. Challenges is very constant in our journey of creating new milestones. Alignment of our mind and perception plus united in effort will ensure the success of our dream. In conjunction of our 20th. Anniversary this will coincide nicely in charting out the new mark. Let us rekindle and revive the spirit of entrepreneurship in us and set out on a journey of success. Good luck everyone and enjoy the reading. The Editor Syed Yusof Syed Ibrahim
Table of Contents 2 3 4 5 6 7 8 9 10 11 12 13 14 15
From The Editor Note From The Group Managing Director Cover Story – “The BrandLaureate Award 2010” Majlis Pedoman 2011, Metro Parking Group Metro Parking Malaysia Metro Parking Malaysia Event and Happenings Event and Happenings Metro Parking Singapore Metro Parking India Metro Parking India Sport Club’s News Quality & Training News New Staff, Transfer, Promotions, Marriage and Condolence
Advisor Halmi Jasmin Editor Syed Yusof Syed Ibrahim Assistant Editor & Design Mohamad Fauzi Saad Siti Mastura Yaakub Production Committee Syed Yusof Syed Ibrahim Zamri Adam Ahmad Fiaza Abd Shukor Syed Nasir Raymond Chew Branch Contributors SINGAPORE Linda Wong PHILIPPINES Nanette Gasper BRUNEI Siti Rosaliah Abdullah INDONESIA Yuli Damayanti
HONG KONG Gerry Ong INDIA Shasi Kumar Tirnatho JOHOR BAHRU Rafidah Sumadi KUANTAN Kamarul Mohd Noor PRINTER
“The greatest glory in living lies not in never falling, but in rising every time we fall” - Nelson Mandela
PRO-OFFICE SHOPPE SDN.BHD. 50, Jalan Intan Satu Taman Puchong Intan 47100 Puchong, Selangor DE
Volume 1/2011 | PAGE 3
In conjunction with our 20t h. anniversary we need to relook on what we have achieved, how did we achieve it and what we need to do to improve further our company’s performance. For those who have served company for the last 20 years, I must take this opportunity to thank them for being loyal and committed to our company vision. Due to our effort, more than 1200 jobs have been created and we have made the parking industry more important in this region. The way forward, we need to think out-of-the-box in shaping out our strategies with the sole intention of satisfying our stakeholders especially car park owners, motoring public, local authorities, staff and company’s shareholders . Each branch has to formulate its own strategies that is unique to their particular environment and country with strict adherence to our quality standard and corporate image. Of course the long winding road ahead are full of uncertainties and surprises but we have to be well equipped with all skills and knowledge that can overcome the hardest challenges. For the last 20 years, we have survived from two great economic recession in 1997 and 2007 and I must say that a lot of my friends have to change their job and profession due to these recessions. We are very lucky since we understand the business well and able to cope with downturn. I also hope that the younger executives who join Metro Parking will bring along new ideas that can help the company keep up with customers expectation and more importantly be ahead of our competitors. They must look up at the senior managers as their mentor whom they can learn from and as the catalyst for their creativity. Believe me that all our branch and company CEOs, MDs and GMs are the best in parking business otherwise we wont be able to achieve as what we are now!! Once again happy 20th anniversary and thank you to all Metro Parking management and staff for making Metro Parking as a successful parking company.
Quotes “The great thing in the world is not so much where we stand, as in what direction we are moving”. - Oliver Wendell Holmes
Volume 1/2011 | PAGE 4
Metro Parking (M) Sdn Bhd received Best Brand in Product Branding, Best Brand in Services – Parking Management and Consultancy in The Brandlaureate – SMEs Chapter Awards 2010 The Award giving ceremony and gala dinner was held on January 11, 2011 at the Shangri La Hotel, Kuala Lumpur. Former Malaysian Prime Minister YAB Tun Dr Mahathir Mohamad, has been invited as the Guest of Honor to give away the awards during the event.
Volume 1/2011 | PAGE 5
T
his year, the event was held at KPJ Tawakkal,
Kuala Lumpur on 25th January 2011. Among the guests of honour were Chairman and members of the Board of Directors of Metro Parking (M) Sdn Bhd, and the Regional Managers in Metro Parking Group. The main agenda of the meeting was the presentation of companies, departments and group performance for the previous year. The event also witnessed the signing of 2011 KPIs by the respective Regional Heads and Branch Managers. Questions and answers was also allotted to the staff in ascertaining the company’s direction and future plans. About 150 staff attended the event from all over the country.
Volume1/2011 1/2011| |PAGE PAGE66 Volume
DINNER TIME The dinner was held on 29th March 2011 at East Coast Steamboat Restaurant . The purpose of the dinner is to appreciate the excellent staff for 2010 those who perform well in their job.
CARE & CLEAN This Program was held at Kuantan Specialist Hospital car park 8.30 am to 12.30 pm. About 5 staff give their full commitment. Light refreshments was also provided to employees who are involved.
“MAULIDUL RASUL” and STAFF BIRTHDAY CELEBRATION
“BACAAN YASSIN, TAHLIL DAN DOA SELAMAT” at Senai Airport Car Park
The event was held in conjunction with staff birthday celebration on 17th March, 2011 at training room, KOMTAR, Johor Bahru.
CARE & CLEAN This Program was held at Jalan Dato Syed Mufti Car Park 8.30 am to 12.30 pm. On 26th March, 2011. About 10 staff give their full commitment. Light refreshments was also provided to employees who are involved.
Morale is when your hands and feet keep on working when your head says it can't be done. - Benjamin Morrell
Volume 1/2011 | PAGE Volume 1/2011 | PAGE 107
SEPANG F1 PROJECT In conjunction with F1 Sepang from 9-10 April at Sepang Circuit, Metro Parking were involved in parking management during the 2 day event. Metro Parking KL staff was involved from 8 April to 10 April. This is the 2nd time Metro Parking were given the trust by Sepang Circuit to organise the parking management during the event. Congratulations to all staff involved in this event.
“MAJLIS PEDOMAN” CENTRAL REGION
This year, Metro Paking Central Region was organised their annual staff meeting (Majlis Pedoman) at Open Hall, Pusat Bandar Damansara, Kuala Lumpur on 4th March 2011. The main agenda of the meeting was the presentation of branches and departments performance for the previous year. Senior Branch Manager, En Ahmad Fiaza, grant the Direction Document and Target 2011 (KRA) to the respective department Head of KL Branch
“The only way to know how customers see your business is to look at it through their eyes.” - Daniel R Scroggin
Volume 1/2011 | PAGE 8
Volume 1/2011 | PAGE 9
Volume 1/2011 | PAGE 10
Metro Parking Singapore had engaged Hawthorne Consulting to conduct an in-house Telemarketing Workshop from 9 March 2011 to 31 March 2011 for the Sales & Marketing Department and Season Administration Department. The objectives of the workshop include: •improve the telephone selling and telemarketing skills •handling rejection •Telemarketing tips, process & scripts Jan
Mr Justin Zhang Ms Noorwidawati Binte Mohamed Ali Ms Olive Yeo Boon Quee Feb
Ms Latifah Binte Minhat Ms Helen Ow Yong Kwai Fong Ms Reyna Cirera Lucof Ms Salbiah Bte Osney Mr Alvin Poh Mar
Ms Leevia Dhanaraj Ms Alinah Bte Haji Sarkawi Ms Nurseriwani Binte Arman Ms Madel Mollaneda Esfuya Ms Judy Chua Mr Jonathan Kang Evan Apr
Ms Marpu‟ah Binte Siniwi Ms He XiaoQin Ms Diana Yu Ms Morni Binte Mohd Zain
The HR and Operations Teams were tasked to conduct audit checks quarterly to ensure the housekeeping standards set by the company are maintained at all car parks at all times. Car parks are rated in these areas: •Main ID Board Signage •Entry Station •Exit Station •Top-Up machine •Car Parking Area •Customer Service Centre •Staff Grooming •Face to face communication •Telephone communication •Intercom communication From the monitoring and tracking system, Management is able to see the scores, improvements of each car park, recommend solutions for improvements. Supervisors and Area Managers are able to identify each car park strengths and area of improvements and take actions in specific time frame given. The Management hope to identify Best Car Park Award for recognition of maintaining the housekeeping standards done by the Customer Service Officers.
Employees now can view the Employment Handbook via the Intranet just by logging in anytime at their workplace. This will help to save printing and paper costs.
Minds are like parachutes - they only function when open. - Thomas Dewar
Volume2/2010 1/2011| |PAGE PAGE1011 Volume
Farewell for Consulate General of Malaysia in Mumbai MPIPL and KFC Malaysia in Mumbai join hand together in arranging a farewell to Consulate General of Malaysia in Mumbai, En. Wan Zaidi Wan Abdullah. The Farewell was held at Mahesh Lunch Home,Juhu Mumbai on 23th Mar 2011. He has served for 4 years in Mumbai and will be posting to London.
The Honourable Tan Sri Muhyiddin Hj. Mohd. Yassin Visit to Mumbai The Honourable Tan Sri Muhyiddin Hj. Mohd. Yassin, Malaysian Deputy Prime Minister of Malaysia visited Mumbai on 9th Mar 2011. In conjunction to his visit, Consulate General of Malaysia in Mumbai arranged a dialogue session with Malaysian Company operating in Mumbai such as MPIPL, KFC Malaysia and SCOMI. MPIPL was represented by Mr.Shasi Kumar Tirnatho, CEO and En.Norazmi Selamat on the session to exchange ideas and experiences. Meanwhile, at night we attended Dinner with The Honourable Tan Sri Muhyiddin Hj. Mohd. Yassin, Deputy Prime Minister of Malaysia together with other Malaysian Companies and students.
GMD visit to Mumbai Our GMD, En. Halmi Jasmin visited Mumbai Branch from 12th to 15th Mar 2011. He visited all the sites and MPIPL office.
Audit visit to Mumbai Branch Sr. Manager of Internal Audit, En. Amizi Shahrulizan Alias visited Mumbai branch from 10th to 14th Apr 2011. He visited all the sites and MPIPL office.
"Great works are performed, not by strength, but perseverance." Samuel Johnson
Volume 1/2011 | PAGE 12
Development News From period month of Jan to Apr 11, MP India has secured 3 new car park contracts as follows: 1. Lake City Mall, Thane Lake City Mall is a good mall for shopping, entertainment and leisure and located in centre of Thane area. Metro Parking Services (India) Pvt.Ltd. started operations on 17th Jan 2011. 2. High Street Mall, Thane High Street Mall is a new mall and officially launched in Mar 2011. The mall is a good mall for shopping, entertainment and leisure in centre of Thane area. Metro Parking Services (India) Pvt.Ltd. started operations on 17th Jan 2011. 3. Ventura, Hiranandani Ventura building located in township of Hiranandani, Powai. The place is a good place for shopping, leisure and commercial building. Metro Parking Services (India) Pvt.Ltd. started operations on 1st Apr 2011.
Human Resources MP India organizes birthday party under MP sports club and best employee every month.
Staff Birthday Party
“If customers are treated right, they'll come back.� - J Marriott Junior The best employee of the month
Volume1/2011 1/2011| |PAGE PAGE1013 Volume
Southern Region Southern Region This tournament was held at Ampang Bowl, Pelangi Leisure Mall, Johor Bahru on 19th February 2011. About 13 groups with 52 members participated in this event.
AGM SPORTS CLUB
Metro Parking‟s Sports and Recreation Club Southern Region held their 10th Annual General Meeting on 5th Januaryy 2011 at the Training Room, Admin Building and about 48 members attended the meeting.
Central Region
The purpose of the AGM was to brief the club‟s members on activities in 2011. The AGM also aim to elect new committee members for 2010/2011 Session. The meeting began with a video presentation of activities during 2010, presentation of activity reports, financial reports and speech by Gneral Manager. The new committee members are as follows:President En Shahrul Azmi Bandi – Branch Manager Vice President En Mohammad Noor Elham – Operation Executive Secretary Puan Norasikin Abu – Secretary Treasurer Rohayunizah Ibrahim – Accounts Executive
This tournament was held at Pin Junction, e@curve, Mutiara Damansara, Kuala Lumpur on 26th February 2011. About 12 groups with 48 members participated in this event.
Members :En Mohd Azhar Ahmad – Sr Executive IT En Mohd Hilmi Mohd Roslan – Technical Assistant Cik Effaizie Talib – Sr Clerk En Daing Syamsul Bahri Muhama - Driver Pn. Siti Zailiha Ismail – Sr Supervisor
The achievements of an organization are the results of the combined effort of each individual. - Vincent T Lombardi
Volume 1/2011 | PAGE 14
COURSES AND TRAINING DEVELOPMENT for STAFF Several courses were held recently in Central and Southern Region to expose our staff to good work ethics and new skills. Among the courses conducted are:No.
Courses
Date
1
Cashier Ethic – Southern region
28 February 2011
2
Financial Essentials for Non Financial Proffesional - Southern Region
14-15 March 2011
3
Budget & Variance Analysis Modeling For Accountants - Southern Region
21-22 March 2011
4
Stress & Ergonomic Management at Work Place – Southern Region
22-23 March 2011
5
Performance Improvement Process – Southern & Central Region
1 April 2011
6
Total Quality Management – Southern Region
12-13 April 2011
7
Developing Effective Purchasing, Cost Reduction & Negotiation Skill – Central Region
23 March 2011
8
Effective Customer Complaints Management & CSR – Central Region
28 March 2011
9
Preparation of EA Form in Compliance to the Income Tax Act 1967 – Central Region
22 March 2011
10
Induction Course For Cyberjaya New Staffs
5 April 2011
11
Induction Course For Pahang, Terengganu And Kelantan New Staffs
21 April 2011
“The successful man will profit from his mistakes and try again in a different way”. Dale Carnegie
Volume 1/2011 | PAGE 15
NEW STAFF
PROMOTIONS / TRANSFERS SOUTHERN REGION
Staff Name
Designation
1
Abu SE Mohammad Shariff
2
Roini Rosmin
Manager HR , Admin & IT (KL) Senior Executive HR & Admin (KL)
3 4
Hizdbun Nashar Abd Ghafar Muhd Elyas Bin Khairudin
Season Assistant (KL) Season Assistant (KL)
•Rohayunizah Ibrahim Account Assistant to Account Executive , effective 1 January ,2011 •Khairul Khaidi Adrutdin Store Clerk to Assistant Executive ,effective 1 January,2011 •Azizi Hamat Asst. Supervisor to Senior Supervisor, effective 1 February ,2011 •Amir Shapudin Samion Cashier to Asst. Supervisor, effective 1 April ,2011 •Muhammad Syafizan Roslan Cashier to Asst. Supervisor, effective 1 April ,2011 •Saifulnizam Suparian Cashier to Asst. Supervisor, effective 1 March ,2011 •Muhammad Kamil Najihal Cashier to Asst. Supervisor, effective 1 March ,2011 CENTRAL REGION
Staff Name Ms Cecilia Tan Mr Raymond Chng Mr Mohammad Noor Farhan Bin Mohd Rasam Ms Umathevy D/O Ponniah Assaipillai Mr Daniel Teng Ms Christina Vimala D/O Nadarajah
Designation Operations Support Administrator Technician Technician Customer Service Officer Assistant Technical Manager Customer Service Officer
Mr Zurkifli Bin Alang Noordin
Customer Service Officer
Ms Rosnani Binte Abdullah
Customer Service Officer
Ms Bawani D/O Krishnan
Customer Service Officer
Our heart felt condolence also to those who have lost their beloved one „s recently: 1. Jaafar Atan (Assistant Supervisor, JB), lost their beloved son on 22nd February ,2011 2. Hisyam Alias (Cashier, JB), lost their beloved mother on 27th March, 2011
Quote “Morale is when your hands and feet keep on working when your head says it can't be done.” - Benjamin Morrell
•Mohd Syabandi Saarani Season Executive to Senior Executive Season, effective 1 January, 2011 •Mohd Zamani Ab Rahman Assistant Executive Season to Executive Season, effective 1 January, 2011 •Zamzurina Abdul Talib Statistic Clerk to Assistant Executive Statistic , effective 1 January ,2011 •Ahmad Nizam Supervisor to Area Supervisor, effective 1 April ,2011 •Suhairi Hussin Area Supervisor to Acting Area Manager , effective 1 April ,2011 •Mohd Khairul Anuar Musa Area Supervisor to Acting Area Manager , effective 1 April ,2011 •Noraini Abdullah Supervisor to Acting Area Supervisor , effective 1 April ,2011 HEADQUARTES Amizi Sharulizan Alias • Manager Internal Audit to Senior Manager, effective 1 January, 2011 Mohamad Fauzi Saad • Corporate Executive to Senior Corporate Executive, effective 1 January, 2011 Rose Anita Ismail • Senior Executive Accounts & Finance, KL to Assistant Manager, HQ , effective 1 January, 2011 Nurul Nadia Zulkifli • Accounts Executive from Metro Parking KL to HQ, effective 1 Januar,y 2011 Ridzuan Abdul Halim • Assistant Executive Internal Audit to Executive Internal Audit, effective 1 April, 2011
1. Mohd Azhar Ahmad (Senior Execuitive, IT, Metro Parking, JB), new born daughter on 15th February,2011 2. Nor Azlin Mis (Accounts Executive,Metro Parking, KL), new born son on 24th february, 2011
•
Azwatul Faiz Haji Senin & Maytasha Amira Abdul Rahim ( Kuantan) on 13/3/2011
•
Nurul Salwa Sudin & Azman Adnan (kuantan) on 6/2/2011
Volume 3/2009 | PAGE 16